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1.!Que&recherche&le&consommateur&à&travers&l’utilisation&des&nouvelles&
technologies&?&.........................................................................................................................&5!
2.!Les&nouveaux&outils&du&Web&......................................................................................&6!
3.!L’ascension&du&e@commerce&et&du&m@commerce&:&les&chiffres&.....................&8!
4.!Evolution&démographie&et&avènement&du&e@commerce&.............................&10!
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1.!Le&commerce&transfrontalier&................................................................................&13!
2.!La&logistique&du&dernier&kilomètre&.....................................................................&14!
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1.!Le&webrooming,&une&opportunité&à&saisir&........................................................&17!
2.!L’hyper@connexion&du&commerce,&un&serveur&plutôt&qu’une&caisse&
enregistreuse&.......................................................................................................................&18!
3.!Une&nouvelle&façon&de&concevoir&le&commerce&qui&aura&des&
conséquences&immobilières&insoupçonnées&...........................................................&21!
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Q%!&FIELPMEJPFG!RS!ITPUUKH!R'EUUEPKH!3!VSEGR!LH!WPKJSHL!HJ!LH!XTYMPVSH!GH!
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8%!&')?A)25)*0)!-.!01*41++$,).2=!&)!:1*-4!-)!01++)20)!-)!-)+$5*!%%%%%%%%%%%%%!#9!
1.!Le&marketing&expérientiel&.......................................................................................&25!
2.!L’&«&experience/brand&store&»&................................................................................&26!
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3.!Le&Pop@up&store&............................................................................................................&29!