
banking, a player-subject might be a branch manager dealing with a complex
customer fraud case, building confidence in their decision-making.
● The Antagonist (Conflict Generation): Conflict is essential for driving
narrative and engagement. This doesn’t always mean a villain; it can be a
problem, a dilemma, a time constraint, or a difficult decision point that the
learner must overcome. In the Oil & Gas sector, an antagonist could be a
simulated environmental crisis requiring quick and accurate procedural
responses.
● Sensory, Emotional, and Intellectual Engagement: Effective
DDE-designed games engage learners on multiple levels. Sensory input
(visuals, sounds) creates immersion. Emotional engagement (frustration,
triumph, curiosity) enhances memory encoding. Intellectual engagement
(problem-solving, critical thinking) leads to deeper understanding and skill
development. For pharmaceutical sales training, a game might evoke
empathy through scenarios with simulated patient interactions.
DDE in Action: Industry-Specific Applications
for Microlearning
The DDE framework’s strength lies in its adaptability across diverse industries,
enabling the creation of highly relevant and effective microlearning game
experiences:
● Insurance: Microlearning games can simulate policy interpretation, claims
processing, customer service scenarios, and compliance training. DDE
ensures that these simulations create realistic “player-subjects” (e.g., claims
adjusters) facing authentic “antagonists” (e.g., complex claim disputes),
leading to improved decision-making skills and better customer outcomes.
● Finance & Banking: From anti-money laundering (AML) compliance to
wealth management product knowledge, DDE-powered games can offer
engaging simulations. Learners can practice identifying suspicious
transactions, navigating investment portfolios, or managing customer
relationships, all within a safe, controlled environment that fosters critical
thinking and risk assessment.
● Retail: Upskilling sales associates in product knowledge, customer
engagement techniques, or inventory management can be transformed. DDE
helps design scenarios where employees embody a “sales expert” facing