Boostez votre score au TOEIC

TOEIC.book Page 5 Vendredi, 27. mars 2009 12:37 12
Elvis BUCKWALTER
Patricia LEVANTI
Sous la direction de Joselyne Studer-Laurens
Boostez votre score
au TOEIC
800 points en moins de 2 mois !
© Groupe Eyrolles, 2009
ISBN : 978-2-212-54301-8
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Chapitre 2 – Fiches thématiques
Fiche 3 – CLAIMS
Vocabulary
A squeaky wheel gets the grease.
C’est celui qui râle le plus qui est le mieux servi.
Mots clés
1. Breakdown
Nom : Panne
Synonyme : Out of order
Verbe : To breakdown: tomber en panne/détailler ou décomposer
Expression : “Our new machine broke down twice last week” • « Notre nouvelle
machine est tombée en panne deux fois la semaine dernière »
Noms composés : Breakdown cover: Assurance dépannage – Nervous breakdown:
dépression nerveuse
« Breakdown » s’utilise aussi dans le sens de « répartition »/« décomposition »
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Exemple : “A breakdown of the budget figures” • « La ventilation des chiffres du
budget »
2. Claim
Nom : Réclamation, droit
Verbe : to claim for: réclamer, mais aussi prétendre, affirmer – To lay a claim/to file a
claim: déposer une réclamation
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Expression : “The customer claims for full refund” • « Le client réclame un
remboursement total »
Nom composé : Insurance claim: déclaration de sinistre
Expression : “We made a claim on our insurance” • « Nous avons fait une demande
d’indemnisation »
3. Complaint
Nom : Plainte (réclamation)
Expression : “They have filed a complaint charging our company with late payment” •
« Ils ont déposé une plainte en accusant notre société de retard de paiement »
Verbe : To complain about – To lodge a complaint: déposer une plainte
Nom composé : Letter of complaint: lettre de réclamation
L’orthographe du verbe « to complain » et du nom « a complaint ».
4. Compliance
Nom : Conformité
Synonyme : Conformity
Expression : “We must report an error regarding the product compliance” • « Nous
devons signaler une erreur concernant la conformité du produit »
Adjectif : Compliant (contraire : discrepant, non compliant)
Verbe : To comply with (synonyme : to abide by)
Expression : “The prototype does not comply with our specifications” • « Le
prototype ne correspond pas aux caractéristiques demandées »
Noms
composés :
Conformity certificate/compliance certificate: certificat de
conformité
5. Damage
Nom : Dégâts, sinistres
Expression : “The storm caused a lot of damage” • “La tempête a causé beaucoup de
dégâts”.
Expression : “The plans were damaged by water” • « Les plans ont été abîmés par
l’humidité »
Noms composés : flood damage/earthquake damage: dégâts dus à l’inondation/au
tremblement de terre
Fiche 3 – CLAIMS – Vocabulary
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Verbe : To damage: endommager, abîmer – Damaging: préjudiciable
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Chapitre 2 – Fiches thématiques
« Damage » dans ce sens ne prend jamais de « s ».
Ne pas confondre : « damage » (dégâts) et « damages » (dommages-intérêts en
justice).
6. Defect
Nom : Défaut
Expression : “A manufacturing defect” • « Un défaut de fabrication »
Adjectif : Defective (synonyme: faulty)
Expression : “Please take back the faulty parts” • « Veuillez reprendre les pièces
défectueuses »
Nom composé : Latent defect: vice caché
Piège – Ne pas utiliser « default » pour défaut, il signifie « par défaut ».
7. Mistake
Nom : Erreur
Synonyme : Mix-up
Mots liés : Mistaken: erroné – Mistakenly: par erreur
Expression : “They have mistakenly cancelled their subscription” • « Ils ont annulé
leur abonnement par erreur »
Verbe : To mistake for: confondre (synonyme : to confuse with)
Expression : “Reference 56 has been confused with reference 65” • « On a confondu
la référence 56 et la référence 65 »
8. Postponement
Nom : Renvoi/ajournement
Verbe : To postpone (synonymes : to put off – to delay until: reporter, repousser,
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décaler)
Expressions : “The completion date had to be postponed” • « On a dû reporter la date
d’achèvement »
“We need extra time to make out lost time” • « Nous avons besoin d’un délai
supplémentaire pour rattraper le temps perdu »
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FICHE 3 – CLAIMS
TOEIC Practice
Repérer les objets que vous voyez sur les photos
Bien que la première épreuve « Photos » ne soit pas réputée comme la plus compliquée,
nous vous donnons une astuce pour améliorer votre score. Il s’agit de bien scruter la
photo avant d’écouter les quatre énoncés que vous entendrez sur l’enregistrement. Vous
devez identifier les objets et les personnes qui se trouvent sur l’image afin de trouver
leurs noms correspondants en anglais. En effet, les mots de vocabulaire décrivant les
objets que vous verrez sur la photo risquent d’être employés dans les quatre propositions
d’énoncés. En apprenant et en assimilant le mot en anglais que vous aurez repéré à la
fois dans ce que vous voyez et ce que vous entendez, vous serez prêt à réussir cette
première étape du TOEIC !
NB : Vous pouvez faire ce même exercice en trouvant une photographie tirée d’un
journal ou d’un magazine.
Listening section
CD 1 – Piste n° 3
Part 1: Photos
1.
2.
1 A B C D
2 A B C D
Fiche 3 – CLAIMS – TOEIC Practice
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Directions: For each question, you will hear four statements describing what you
see in the picture. The statements will be spoken only one time, so you must listen
carefully and select the one statement that best corresponds to the picture.
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Chapitre 2 – Fiches thématiques
Part 2: Question – Response
Directions: In this section of the test, you will listen to a question spoken in English.
You will also hear three responses also in English. The responses will be spoken only
one time, so you must listen carefully and select the one that best corresponds to the
question.
3. Mark your response on your answer sheet.
4. Mark your response on your answer sheet.
3 A B C D
4 A B C D
Part 3: Short Conversations
Directions: In this section of the test, you will listen to a short conversation
between two people. The conversations will not be written in your test book, so you
must listen carefully to understand what the speakers say. In your test book, you will
read three questions for each conversation. Select the response that best
corresponds to the question, and mark it on your answer sheet.
5. What is the problem?
A) The machine needs oil
B) The machine is not plugged in
C) The machine had water damage
D) The machine is broken
6. How long will it take for the part to be delivered?
A) 1 week
B) 2 weeks
C) 3 weeks
D) 4 weeks
7. What is the man going to do?
A) Have the part delivered
B) Order the part online
C) Go to the parts store in person
D) Buy another machine
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5 A B C D
6 A B C D
7 A B C D
Part 4: Short Talks
Directions: In this section of the test, you will listen to one person give a short talk.
The talk will not be written in your test book, so you must listen carefully to
understand what the speaker says. In your test book, you will read three questions
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for each talk. Select the response that best corresponds to the question, and mark it
on your answer sheet.
8. Who will be visiting the company?
A) A customs officer
B) A fireman
C) A work inspector
D) A city councilperson
9. When will the visit to the company occur?
A) In two week’s time
B) In three days
C) Next Tuesday
D) Next Thursday
10. Where might there be a safety hazard?
A) At the front entrance
B) In the east wing
C) In the west wing
D) At the reception desk
8 A B C D
9 A B C D
10 A B C D
Reading section
Part 5: Incomplete Sentences
Directions: In this section of the test, you will demonstrate how well you
understand written English. For each question, there is a word missing. You are to
select the word or phrase that best completes the sentence.
11. Unfortunately, our consignment was held _____________ at the frontier, and
will need to clear customs.
A) in
B) through
C) around
D) up
A) confirm
B) conform
C) comply
11 A B C D
12 A B C D
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D) comprise
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12. All new mechanisms must _______________ with the norms and standards of
the countries to which they are exported.
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Chapitre 2 – Fiches thématiques
Part 6: Gap Filling
Directions: In this section of the test, you will read a short text written in English. In
the text, there are several words missing. You are to select the word or phrase that
best completes the sentence in the text.
Drew Applegate
March 10, 2009
45062 Fregate Drive
Richmond, VA 20036
Jeremy Holden
5500 Corporate Place
Baltimore, MD 20128
Re: Order Confirmation # 30695M7
Dear Mr. Holden,
I am (13)_____________ concerning the products I ordered from your company, J&D
A) write
B) writing
C) written
D) wiring.
Enterprises, on 3 February. For this particular shipment, there were, unfortunately, several
mishaps.
First, it appears that there was some miscommunication concerning quantities. We wished
to order 13 dish washers (model n˚ 37/0009) and only received 4.
Second, our records show (14)_____________ the consignment should have been received by
A) what
B) when
C) that
D) thing
our services on 7 February. Our shipping department was prepared to unload the
merchandise on this day, but since the truck hadn’t arrived, we were forced to send our
workers home without pay.
Finally, among the 10 washing machines we ordered (model n˚ 57/2781), two were damaged
during shipment. I have enclosed photos of the said machines in the attachments.
In order to maintain our otherwise excellent business relationship, I hope you will
(15)_____________ these problems by leading an investigation into this matter.
A) speckle
B) tackle
C) freckle
D) spectacle
If you could get back to us with an explanation, it would be much appreciated.
Sincerely,
© Groupe Eyrolles
Drew Applegate
13 A B C D
14 A B C D
15 A B C D
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Part 7: Short Texts
Directions: In this section of the test, you will read a short text written in English.
When you are finished reading, you will answer three questions which test your
comprehension of the text. In the multiple choices provided, you are to select the
one that best answers the question.
Claim Form Authorization
I hereby authorize General Insurance Company (GIC) or any other person or entity acting on
its behalf to provide information to any medical professional, medical care institution,
insurer (including GIC, with respect to other GIC coverage), government agencies, or
companies. “Information” signifies facts or opinions relating to my past, present, or future
physical or mental health or condition, other insurance, or any other facts that GIC considers
appropriate to calculate claims made during the time this agreement is valid.
It is my understanding that this information will be used by GIC to calculate any eventual
benefits awarded.
I understand that I may withdraw this authorization at any time, except to the extent that
(1) GIC has taken action in reliance on this authorization, or (2) other law provides GIC with
the right to contest a claim under the policy or the policy itself. My withdrawal must be
submitted in writing to GIC, Claims Department, 2008 Drake Boulevard, Anchorage, AK,
90076.
With the exception of withdrawal, it is my understanding that this authorization will expire
two years from the date this document was signed by my hand.
I consent to the validity of any copies made of this document.
___________________________________
Signature
___________________________________
Date
Printed Name
16. What is the purpose of this form?
A) To insure a vehicle
B) To develop a business plan
C) To consent to information disclosure
D) To dodge fiscal responsibilities
17. By whom must this document be signed?
A) The insurer
B) The insured
C) The claims manager
D) The CEO
18. What is the validity of this document from the signature date?
B) 2 years
C) 3 years
D) 4 years
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A) 1 year
16 A B C D
17 A B C D
18 A B C D
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