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Vitamine spécial V2014 - Centre Hospitalier de Dax

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Journal dโ€™information du CH de Dax-Cรดte dโ€™Argent
Avril-Mai 2015
Nยฐ81
V2014
SPร‰CIAL
CERTIFICATION
Visite de certi๏ฌ cation V2014 par les Experts Visiteurs
de la Haute Autoritรฉ de Santรฉ du 1er au 5 juin 2015
Le Centre Hospitalier de Dax-
Cรดte dโ€™Argent sโ€™est engagรฉ dans la
๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎˜๎€ƒ
๎€’๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎…ฏ๎…ฏ๎„ž๎€ƒ๎„๎„‚๎…ต๎†‰๎„‚๎…๎…ถ๎„ž๎€ƒ๎‡€๎…๎†๎„ž๎€ƒ๎„ƒ๎€ƒ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„ž๎†Œ๎€ƒ
๎…ฏ๎„‚๎€ƒ ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ ๎…๎…ฏ๎…ฝ๎„๎„‚๎…ฏ๎„ž๎€ƒ ๎…ต๎…๎†๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎†‰๎…ฏ๎„‚๎„๎„ž๎€ƒ
๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎›๎€ž๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎…ฝ๎†Œ๎…๎„‚๎…ถ๎…๎†๎„ž๎†Œ๎€ƒ
๎„๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†Ÿ๎€ƒ๎‡€๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„ž๎†š๎€ƒ ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎€ƒ ๎…๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ
๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€พ๎›๎…ฝ๎„๎…ฉ๎„ž๎„๎†Ÿ๎€ƒ๎„จ๎€ƒ๎„š๎›๎„ž๎„ธ๎€ƒ๎€ƒ๎„๎…๎„ž๎…ถ๎„๎„ž๎€ƒ๎„ž๎†๎†š๎€ƒ๎„š๎„ž๎‡€๎„ž๎…ถ๎†ต๎€ƒ๎…ฏ๎„ž๎€ƒ๎…ต๎„‚๎… ๎†š๎†Œ๎„ž๎€ƒ๎…ต๎…ฝ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎„๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†Ÿ๎€ƒ๎‡€๎„ž๎•๎€ƒ๎„ž๎…ถ๎€ƒ๎†‰๎„‚๎†Œ๎†Ÿ๎€ƒ๎„๎†ต๎…ฏ๎…๎„ž๎†Œ๎€ƒ๎„‚๎‡€๎„ž๎„๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ฏ๎…ฝ๎…๎€ƒ๎„š๎†ต๎€ƒ๎ฐ๎€ƒ๎…ต๎„‚๎†Œ๎†๎€ƒ๎ฎ๎ฌ๎ฌ๎ฎ๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„‚๎€ƒ
๎†Œ๎„ž๎…ถ๎„จ๎…ฝ๎†Œ๎„๎„ ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎†ต๎†๎„‚๎…๎„ž๎†Œ๎˜๎€ƒ
C๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ ๎†Œ๎„ž๎„๎…š๎„ž๎†Œ๎„๎…š๎„ž๎€ƒ ๎†‰๎„ž๎†Œ๎…ต๎„‚๎…ถ๎„ž๎…ถ๎†š๎„ž๎€ƒ ๎„š๎†ต๎€ƒ ๎†‰๎†Œ๎…ฝ๎…๎†Œ๎„Ÿ๎†๎€ƒ ๎†‰๎„‚๎†๎†๎„ž๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„ž๎€ƒ
๎†Œ๎„ž๎…๎„‚๎†Œ๎„š๎€ƒ๎„‚๎†ฉ๎€ƒ๎„ž๎…ถ๎†Ÿ๎€ƒ๎„จ๎€ƒ๎†‰๎…ฝ๎†Œ๎†š๎„ ๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎†๎…๎†š๎†ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎•๎€ƒ
๎„ž๎…ถ๎€ƒ๎†‰๎†Œ๎…ฝ๎†‰๎…ฝ๎†๎„‚๎…ถ๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎„ ๎†‰๎…ฝ๎…ถ๎†๎„ž๎†๎€ƒ๎†‹๎†ต๎…๎€ƒ๎†๎„‚๎†Ÿ๎€ƒ๎†๎„จ๎…ฝ๎…ถ๎†š๎€ƒ๎„‚๎†ต๎‡†๎€ƒ๎„ž๎‡†๎…๎…๎„ž๎…ถ๎„๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ
๎„๎…ฝ๎…ถ๎…ถ๎„ž๎†๎€ƒ๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎†๎˜
๎€พ๎„‚๎€ƒ ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ ๎„‚๎†‰๎†‰๎…ฝ๎†Œ๎†š๎„ž๎€ƒ ๎†ต๎…ถ๎„ž๎€ƒ ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎†š๎„ ๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎„‚๎€ƒ
๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ๎…ฝ๎†ถ๎€ƒ๎„ž๎…ฏ๎…ฏ๎„ž๎€ƒ๎„ž๎†๎†š๎€ƒ๎†‰๎†Œ๎…๎…ถ๎„๎…๎†‰๎„‚๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„๎„ž๎…ถ๎†š๎†Œ๎„ ๎„ž๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ
๎„š๎†ต๎€ƒ ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎€ƒ ๎ฒ๎€ƒ ๎„๎…ฝ๎…ถ๎„๎„ž๎†‰๎†š๎€ƒ ๎„š๎†ต๎€ƒ ๎š๎š๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎€ƒ ๎†š๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎›๎›๎€ƒ ๎ฒ๎€ƒ ๎„ž๎†š๎€ƒ ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ
๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎€ƒ๎†‹๎†ต๎…๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎„ž๎†ฉ๎€ƒ๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎…ถ๎„๎…ฝ๎†ต๎†Œ๎…๎†Œ๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ต๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ
๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎…ฝ๎…ฏ๎…๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎€ž๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„‚๎†ต๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†๎„ž๎†๎€ƒ
๎จ๎†๎„‚๎…๎„ž๎†Œ๎†๎˜
๎€„๎‡€๎„ž๎„๎€ƒ๎„๎„ž๎€ƒ๎…ถ๎†ต๎…ต๎„ ๎†Œ๎…ฝ๎€ƒ๎†๎†‰๎„ ๎„๎…๎„‚๎…ฏ๎€ƒ๎„š๎„ž๎€ƒVitamine๎•๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†๎…ฝ๎†ต๎…š๎„‚๎…๎†š๎„ ๎€ƒ
๎†๎…ฝ๎†ต๎†š๎„ž๎…ถ๎…๎†Œ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„š๎‡‡๎…ถ๎„‚๎…ต๎…๎†‹๎†ต๎„ž๎€ƒ ๎„๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†Ÿ๎€ƒ๎‡€๎„ž๎€ƒ ๎†‹๎†ต๎…๎€ƒ ๎„‚๎€ƒ ๎†‰๎†Œ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ
๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„ž๎†Œ๎€ƒ๎…ฏ๎›๎„ ๎„๎…š๎„ ๎„‚๎…ถ๎„๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎‡€๎„ž๎…ถ๎†ต๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎€œ๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ๎ณ๎…๎†๎…๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ
๎…ฏ๎„‚๎€ƒ๎€ฌ๎„‚๎†ต๎†š๎„ž๎€ƒ๎€„๎†ต๎†š๎…ฝ๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎ž๎„‚๎…ถ๎†š๎„ ๎•๎€ƒ๎†‰๎„‚๎†Œ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎…๎…ถ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„‚๎„š๎„‚๎†‰๎†š๎„ ๎„ž๎€ƒ๎„ƒ๎€ƒ
๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎„š๎›๎„ž๎…ถ๎†๎„ž๎…ต๎„๎…ฏ๎„ž๎˜๎€ƒ
๎€บ๎„ž๎€ƒ๎†๎„‚๎…๎†๎€ƒ๎†‰๎…ฝ๎†ต๎‡€๎…ฝ๎…๎†Œ๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎†Œ๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„ž๎†š๎€ƒ๎‡€๎…ฝ๎†ต๎†๎€ƒ๎†Œ๎„ž๎…ต๎„ž๎†Œ๎„๎…๎„ž๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ
๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ ๎…๎…ต๎†‰๎…ฏ๎…๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎†‰๎„ž๎†Œ๎†๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎€ƒ ๎„ž๎†š๎€ƒ ๎„๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†Ÿ๎€ƒ๎‡€๎„ž๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎„๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ
๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„๎„ ๎…ถ๎„ ๎„ฎ๎€ƒ๎„๎…๎„ž๎€ƒ๎„ƒ๎€ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎†ต๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎€ƒ๎†Œ๎„ž๎…ถ๎„š๎†ต๎€ƒ๎„ƒ๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ
๎„๎„ž๎†ต๎‡†๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„‚๎„๎„๎…ฝ๎†Œ๎„š๎„ž๎…ถ๎†š๎€ƒ๎…ฏ๎„ž๎†ต๎†Œ๎€ƒ๎„๎…ฝ๎…ถ๎„ฎ๎€ƒ๎„‚๎…ถ๎„๎„ž๎€ƒ๎„‚๎†ต๎€ƒ๎€’๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎€ฌ๎…ฝ๎†๎†‰๎…๎†š๎„‚๎…ฏ๎…๎„ž๎†Œ๎€ƒ๎„š๎„ž๎€ƒ
๎€˜๎„‚๎‡†๎ฒ๎€’๎†€๎†š๎„ž๎€ƒ๎„š๎›๎€„๎†Œ๎…๎„ž๎…ถ๎†š๎˜
Le Directeur
Jean-Pierre CAZENAVE
๎…๎…ฝ๎†ต๎†๎€ƒ ๎†๎…ฝ๎…ต๎…ต๎„ž๎†๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎‡€๎„ž๎…๎…ฏ๎…ฏ๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ถ๎…ฝ๎†š๎†Œ๎„ž๎€ƒ ๎ฐe
๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎•๎€ƒ๎„š๎„ ๎…ถ๎…ฝ๎…ต๎…ต๎„ ๎„ž๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎˜๎€ƒ๎€พ๎„‚๎€ƒ๎†‰๎…ฏ๎†ต๎†๎€ƒ
๎…๎…ถ๎…ถ๎…ฝ๎‡€๎„‚๎…ถ๎†š๎„ž๎€ƒ ๎…ต๎„‚๎…๎†๎€ƒ ๎†‰๎„ž๎†ต๎†š๎ฒ๎„ก๎†š๎†Œ๎„ž๎€ƒ ๎„‚๎†ต๎†๎†๎…๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎†‰๎…ฏ๎†ต๎†๎€ƒ
๎„š๎…๎„ธ๎€ƒ๎€ƒ๎„๎…๎…ฏ๎„ž๎˜๎€ƒ
๎€ฏ๎…ถ๎…ถ๎…ฝ๎‡€๎„‚๎…ถ๎†š๎„ž๎€ƒ ๎„๎„‚๎†Œ๎€ƒ ๎„๎„ž๎…ถ๎†š๎†Œ๎„ ๎„ž๎€ƒ ๎†๎†ต๎†Œ๎€ƒ ๎†ต๎…ถ๎€ƒ ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎…ฏ๎€ƒ
๎„ž๎‡†๎„ž๎†Œ๎„๎…๎„๎„ž๎˜๎€ƒ ๎ญ๎ฎ๎€ƒ ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎€ƒ ๎†š๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎†๎€ƒ ๎†๎„ž๎†Œ๎…ฝ๎…ถ๎†š๎€ƒ
๎„ž๎‡†๎„‚๎…ต๎…๎…ถ๎„ ๎†๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ฏ๎…ฝ๎†ต๎†‰๎„ž๎˜๎€ƒ๎€พ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎†๎€ƒ๎ญ๎ฎ๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎€ƒ๎„š๎„ž๎‡€๎†Œ๎„‚๎€ƒ
๎„ก๎†š๎†Œ๎„ž๎€ƒ ๎„š๎„ ๎†š๎„‚๎…๎…ฏ๎…ฏ๎„ ๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎†๎€ƒ ๎†๎…ฝ๎…๎…๎…ถ๎„‚๎…ถ๎†š๎„ž๎†๎€ƒ ๎„๎…ฝ๎…ถ๎„๎„ž๎†Œ๎…ถ๎„ ๎„ž๎†๎˜๎€ƒ
๎€ฏ๎…ฏ๎†๎€ƒ ๎†๎„ž๎†Œ๎…ฝ๎…ถ๎†š๎€ƒ ๎…๎…ถ๎†š๎„ž๎†Œ๎†Œ๎…ฝ๎…๎„ ๎†๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ถ๎…ฝ๎†๎€ƒ ๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ ๎‡€๎…๎†๎…๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎†‹๎†ต๎…๎€ƒ
๎…ฏ๎›๎„ž๎‡†๎„ž๎†Œ๎„๎…๎„๎„ž๎€ƒ๎„ž๎†๎†š๎€ƒ๎„ ๎…๎„‚๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎˜๎€ƒ
๎€˜๎…๎„ธ๎€ƒ๎€ƒ๎„๎…๎…ฏ๎„ž๎€ƒ๎„๎„‚๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎€ƒ๎„๎…ฝ๎…ถ๎†š๎„ž๎‡†๎†š๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎…ฏ๎„ž๎†๎€ƒ ๎„๎…ฝ๎…ถ๎†š๎†Œ๎„‚๎…๎…ถ๎†š๎„ž๎†๎€ƒ๎†‹๎†ต๎…๎€ƒ ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†๎…ฝ๎…ถ๎†š๎€ƒ
๎…๎…ต๎†‰๎…ฝ๎†๎„ ๎†๎€ƒ๎†Œ๎„ž๎…ถ๎„š๎„ž๎…ถ๎†š๎€ƒ๎„๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ๎†š๎„…๎„๎…š๎„ž๎€ƒ๎„‚๎†Œ๎„š๎†ต๎„ž๎˜๎€ƒ
๎„๎„‚๎…๎†๎€ƒ๎…ถ๎„ž๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†š๎†Œ๎…ฝ๎…ต๎†‰๎…ฝ๎…ถ๎†๎€ƒ๎†‰๎„‚๎†๎€ƒ๎„š๎›๎…ฝ๎„๎…ฉ๎„ž๎„๎†Ÿ๎€ƒ๎„จ๎˜๎€ƒ๎€’๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎…ถ๎›๎„ž๎†๎†š๎€ƒ ๎†‰๎„‚๎†๎€ƒ ๎†ต๎…ถ๎„ž๎€ƒ ๎…ฝ๎†‰๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎•๎€ƒ ๎„ž๎…ฏ๎…ฏ๎„ž๎€ƒ ๎…ถ๎›๎„ž๎†๎†š๎€ƒ ๎†‰๎„‚๎†๎€ƒ ๎„จ๎„‚๎„๎†ต๎…ฏ๎†š๎„‚๎†Ÿ๎€ƒ๎‡€๎„ž๎•๎€ƒ ๎„๎›๎„ž๎†๎†š๎€ƒ ๎…ฏ๎„‚๎€ƒ
๎‡€๎…๎„ž๎€ƒ๎…ต๎„ก๎…ต๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ถ๎…ฝ๎†๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎†๎€ƒ ๎†‹๎†ต๎…๎€ƒ๎„ž๎†๎†š๎€ƒ๎„ž๎…ถ๎€ƒ ๎…ฉ๎„ž๎†ต๎˜๎€ƒ๎€’๎›๎„ž๎†๎†š๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ
๎„ ๎†‰๎†Œ๎„ž๎†ต๎‡€๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ ๎„ฎ๎€ƒ๎†๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎›๎…ฝ๎…ถ๎€ƒ๎†š๎†Œ๎…ฝ๎†ต๎‡€๎„ž๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎…ต๎…ฝ๎‡‡๎„ž๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎‡†๎€ƒ
๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎†Œ๎„ž๎…ฏ๎„ž๎‡€๎„ž๎†Œ๎˜๎€ƒ
๎…๎…ฝ๎†ต๎†๎€ƒ ๎…ถ๎›๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ ๎…ฉ๎„‚๎…ต๎„‚๎…๎†๎€ƒ ๎„ž๎†ต๎€ƒ ๎„š๎„ž๎€ƒ ๎†‰๎„ ๎†š๎†Œ๎…ฝ๎…ฏ๎„ž๎€ƒ ๎…ต๎„‚๎…๎†๎€ƒ ๎…ฝ๎…ถ๎€ƒ ๎…ถ๎›๎„‚๎€ƒ ๎…ฉ๎„‚๎…ต๎„‚๎…๎†๎€ƒ
๎…ต๎„‚๎…ถ๎†‹๎†ต๎„ ๎€ƒ๎„š๎›๎…๎„š๎„ ๎„ž๎˜๎€ƒ๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎„๎„ž๎†๎…ฝ๎…๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ
๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎†Œ๎„ ๎†ต๎†๎†๎…๎†Œ๎€ƒ ๎„๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎…ฏ๎…ฏ๎„ž๎€ƒ ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎„๎…ฝ๎…ถ๎„จ๎…ฝ๎†Œ๎†š๎„ž๎†Œ๎€ƒ
๎„ž๎…ถ๎„๎…ฝ๎†Œ๎„ž๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ๎„‚๎„๎†Ÿ๎€ƒ๎‡€๎…๎†š๎„ ๎†๎€ƒ๎„ž๎†š๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†Œ๎„ ๎„‚๎…ฏ๎…๎†๎„ž๎†Œ๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ
๎†‰๎†Œ๎…ฝ๎…ฉ๎„ž๎†š๎†๎€ƒ๎„ƒ๎€ƒ๎‡€๎„ž๎…ถ๎…๎†Œ๎˜
Le Prรฉsident de la Commission Mรฉdicale dโ€™ร‰tablissement
(CME)
Dr Pascal Hร‰RICOTTE
SOMMAIRE
Edito p. 2-3
๏€ผ Le๎†ฉ re du Directeur
๏€ผ Le๎†ฉ re du Prรฉsident de la CME
๏€ผ La parole des usagers : mot de Mme ROHFRISTCH
๏€ผ Le๎†ฉ re du Coordonnateur des Risques associรฉs aux soins
๏€ผ Le๎†ฉ re de La Direc๎†Ÿ on des Soins
Quelques repรจres sur la dรฉmarche certi๏ฌ cation
V2014 p. 4
Fiche gรฉnรฉrale : Management de la Qualitรฉ et de la
Gestion des Risques p. 5
Fiche 1 : Dossier patient p. 6
Fiche 2 : Droit des patients p. 7
Fiche 3 : Management de la prise en charge
mรฉdicamenteuse du patient p. 8
Fiche 4 : Gestion du Systรจme dโ€™Information
p. 9
Fiche 5 : Prise en charge de la douleur p. 10
Fiche 6 : Identi๏ฌ cation du patient ร  toutes les รฉtapes
de sa prise en charge p. 11
Fiche 7 : Parcours du patient en MCO, SSR, SLD, SM
et HAD p. 12-13
Fiche 8 : Qualitรฉ de vie au travail et gestion des
ressources humaines p. 14
Fiche 9 : Organisation des secteurs dโ€™activitรฉ ร 
risque majeur : Endoscopies p. 15
Fiche 10 : Organisation des secteurs dโ€™activitรฉ ร 
risque majeur : Imagerie interventionnelle
p. 16
Fiche 11 : Organisation des secteurs dโ€™activitรฉ ร 
risque majeur : Radiothรฉrapie p. 17
Fiche 12 : Organisation des secteurs dโ€™activitรฉ ร 
risque majeur : Salle de naissance p. 18
Fiche 13 : Organisation des secteurs dโ€™activitรฉ ร 
risque majeur : Bloc opรฉratoire p. 19
Fiche 14 : Gestion du risque infectieux p. 20
Fiche 15 : Prise en charge des urgences et des soins
non programmรฉs p. 21
Fiche 16 : Prise en charge de la ๏ฌ n de vie p. 22
Fiche 17 : Le patient traceur p. 23
๏€ผ Objec๎†Ÿ fs de ce๎†ฉ e mรฉthode
๏€ผ Atouts / dรฉmarche qualitรฉ con๎†Ÿ nue
๏€ผStratรฉgie de dรฉploiement au CH : liste des parcours pa๎†Ÿ ents
et mรฉdecin rรฉfรฉrent
๏€ผ Forma๎†Ÿ on
๎€˜๎„‚๎…ถ๎†๎€ƒ๎†‹๎†ต๎„ž๎…ฏ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎„‚๎†ต๎†Œ๎…ฝ๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎˜๎€ƒ๎€’๎„ž๎†Œ๎†š๎„ž๎†๎€ƒ๎…ฏ๎›๎„ž๎‡†๎„ž๎†Œ๎„๎…๎„๎„ž๎€ƒ๎…ถ๎›๎„ž๎†๎†š๎€ƒ๎†‰๎„‚๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎˜๎€ƒD๎„ž๎†‰๎†ต๎…๎†๎€ƒ
๎ญ๎ฐ๎€ƒ๎„‚๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎„๎…ฝ๎…ถ๎…ถ๎†ต๎€ƒ๎†‰๎…ฏ๎†ต๎†๎…๎„ž๎†ต๎†Œ๎†๎€ƒ๎‡€๎„ž๎†Œ๎†๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎…ฝ๎…ถ๎†š๎€ƒ๎…ถ๎…ฝ๎†š๎„‚๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฌ๎•๎€ƒ
๎…ต๎„‚๎…๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎„ž๎†๎†š๎€ƒ๎†ต๎…ถ๎€ƒ๎„š๎…๎†๎†‰๎…ฝ๎†๎…๎†š๎…๎„จ๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎€ƒ๎„๎…๎„ž๎…ถ๎€ƒ๎„š๎…๎„จ๎„จ๎„ ๎†Œ๎„ž๎…ถ๎†š๎˜๎€ƒ
๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎„๎…ฝ๎…ถ๎†๎…ฝ๎…ฏ๎…๎„š๎„ ๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ๎„‚๎„๎†‹๎†ต๎…๎†๎€ƒ๎„‚๎†ต๎€ƒ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎†๎€ƒ๎„š๎„ž๎†Œ๎…ถ๎…๎„Ÿ๎†Œ๎„ž๎†๎€ƒ๎„‚๎…ถ๎…ถ๎„ ๎„ž๎†๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎…๎„ซ๎€ƒ๎„ ๎†Œ๎„ž๎…ถ๎†š๎†๎€ƒ๎†š๎…š๎„Ÿ๎…ต๎„ž๎†๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„จ๎…ฝ๎…ถ๎†š๎€ƒ๎…ฏ๎„ž๎‡€๎…๎„ž๎†Œ๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„‚๎€ƒ
๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎†๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎„ž๎†š๎€ƒ๎†‰๎…ฏ๎†ต๎†๎€ƒ๎†‰๎„‚๎†Œ๎†Ÿ๎€ƒ๎„๎†ต๎…ฏ๎…๎„Ÿ๎†Œ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎€œ๎—๎—๎˜๎€ƒ๎€ƒ๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†๎†ต๎€ƒ๎…ต๎„‚๎…๎…ถ๎†š๎„ž๎…ถ๎…๎†Œ๎€ƒ๎…ฏ๎›๎…๎…ต๎†‰๎†ต๎…ฏ๎†๎…๎…ฝ๎…ถ๎€ƒ๎…ถ๎„ ๎„๎„ž๎†๎†๎„‚๎…๎†Œ๎„ž๎€ƒ
๎†๎†ต๎†Œ๎€ƒ๎„š๎„ž๎€ƒ๎…ถ๎…ฝ๎…ต๎„๎†Œ๎„ž๎†ต๎‡†๎€ƒ๎†š๎…š๎„Ÿ๎…ต๎„ž๎†๎€ƒ๎—๎€ƒ๎„š๎…ฝ๎†๎†๎…๎„ž๎†Œ๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎•๎€ƒ๎†‰๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎…ฝ๎†ต๎…ฏ๎„ž๎†ต๎†Œ๎€ƒ๎™๎€ƒ๎€ƒ๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†๎†ต๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎…ต๎…ฝ๎„๎…๎…ฏ๎…๎†๎„ž๎†Œ๎€ƒ๎„‚๎„ฎ๎€ƒ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ
๎†‰๎„ž๎†Œ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎…๎†Œ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€’๎„ž๎€ƒ๎†š๎†Œ๎„‚๎‡€๎„‚๎…๎…ฏ๎€ƒ๎…๎…ต๎†‰๎…ฝ๎†Œ๎†š๎„‚๎…ถ๎†š๎€ƒ๎…ฉ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎…ฉ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎†๎„‚๎…ฏ๎†ต๎„ž๎˜
๎€พ๎„ž๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎…ต๎„ ๎†š๎…š๎…ฝ๎„š๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎ฒ๎„‚๎†ต๎„š๎…๎†š๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎•๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎€ƒ๎†š๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎…ฝ๎…ถ๎†š๎€ƒ๎…๎…ต๎†‰๎…ฏ๎…๎†‹๎†ต๎„ ๎€ƒ๎„š๎…๎„ซ๎€ƒ๎„ ๎†Œ๎„ž๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„ž๎†š๎€ƒ๎‡€๎…ฝ๎…ถ๎†š๎€ƒ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ๎…ฏ๎›๎„‚๎„๎„๎„ž๎…ถ๎†š๎€ƒ๎†๎†ต๎†Œ๎€ƒ
๎…ฏ๎›๎„‚๎†‰๎†‰๎†Œ๎…ฝ๎„๎…š๎„ž๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎„‚๎†ต๎†š๎†Œ๎„ž๎†๎˜๎€ƒ
๎™๎†ต๎„‚๎…ถ๎„š๎€ƒ๎„๎…๎„ž๎…ถ๎€ƒ๎…ต๎„ก๎…ต๎„ž๎€ƒ๎„๎„ž๎†๎€ƒ๎„๎„‚๎†Œ๎„‚๎„๎†š๎„ ๎†Œ๎…๎†๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†๎…ฝ๎…ถ๎†š๎€ƒ๎†‰๎„ž๎†ต๎€ƒ๎„จ๎„‚๎…ต๎…๎…ฏ๎…๎„Ÿ๎†Œ๎„ž๎†๎€ƒ๎„ž๎…ถ๎„๎…ฝ๎†Œ๎„ž๎•๎€ƒ๎…ฉ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„š๎›๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎‡€๎„‚๎…ฏ๎…ฝ๎†Œ๎…๎†๎„ž๎†Œ๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ
๎†‰๎†Œ๎…ฝ๎…ฉ๎„ž๎†š๎†๎€ƒ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„‚๎…๎…ถ๎†๎…๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€ฏ๎…ฏ๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†Œ๎„ž๎†๎†š๎„ž๎€ƒ๎„ž๎…ถ๎„๎…ฝ๎†Œ๎„ž๎€ƒ๎†‹๎†ต๎„ž๎…ฏ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎†๎„ž๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„ž๎†Œ๎€ƒ๎„ž๎…ถ๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„ƒ๎€ƒ๎„๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„š๎…ฝ๎…๎†š๎€ƒ๎†๎„ž๎€ƒ๎‡€๎…๎‡€๎†Œ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎…ต๎„ž๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎„ ๎†Œ๎…๎…ฝ๎„š๎„ž๎€ƒ๎…ฝ๎†ถ๎€ƒ๎†š๎…ฝ๎†ต๎†š๎„ž๎€ƒ๎…ถ๎…ฝ๎†š๎†Œ๎„ž๎€ƒ
๎„‚๎†ฉ๎€ƒ๎„ž๎…ถ๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„ž๎†๎†š๎€ƒ๎†Œ๎„ž๎†‹๎†ต๎…๎†๎„ž๎€ƒ๎„‚๎‡€๎„ž๎„๎€ƒ๎†ต๎…ถ๎€ƒ๎…ต๎…๎…ถ๎…๎…ต๎†ต๎…ต๎€ƒ๎„š๎„ž๎€ƒ๎†š๎„ž๎…ถ๎†๎…๎…ฝ๎…ถ๎˜
La Directrice des Soins - Coordonnatrice gรฉnรฉrale des Soins
ร‰liane FRร‰CON
๎€˜๎„ž๎†‰๎†ต๎…๎†๎€ƒ๎†š๎…ฝ๎†ต๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎†๎…ฝ๎…๎…๎…ถ๎„‚๎…ถ๎†š๎•๎€ƒ๎‡€๎…ฝ๎†ต๎†๎€ƒ
๎‡€๎…ฝ๎†ต๎†๎€ƒ๎…๎…ต๎†‰๎…ฏ๎…๎†‹๎†ต๎„ž๎‡Œ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ
๎„ž๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎˜๎€ƒ
๎€˜๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎€ƒ๎„š๎…ฝ๎…ต๎„‚๎…๎…ถ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ต๎„‚๎… ๎†š๎†Œ๎…๎†๎„ž๎€ƒ๎„š๎†ต๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎€ƒ
๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎„ž๎†ต๎‡†๎•๎€ƒ ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎†๎„ž๎€ƒ ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ
๎„š๎›๎„‚๎…ถ๎…ถ๎„ ๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎„‚๎…ถ๎…ถ๎„ ๎„ž๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„š๎…๎…ต๎…๎…ถ๎†ต๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎†ต๎€ƒ
๎†š๎„‚๎†ต๎‡†๎€ƒ๎„š๎„ž๎†๎€ƒ๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†๎…ฝ๎„๎…ฝ๎…ต๎…๎„‚๎…ฏ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎‡†๎€ƒ
๎„‚๎†ต๎„š๎…๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎†Œ๎„‚๎†š๎…๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€˜๎„ž๎€ƒ ๎…ต๎„ก๎…ต๎„ž๎•๎€ƒ ๎…ฏ๎›๎„ ๎‡€๎…ฝ๎…ฏ๎†ต๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎†‰๎…ฝ๎†๎…๎†š๎…๎‡€๎„ž๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†๎„๎…ฝ๎†Œ๎„ž๎†๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎…๎…ถ๎„š๎…๎„๎„‚๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ
๎…ถ๎„‚๎†š๎…๎…ฝ๎…ถ๎„‚๎†ต๎‡†๎€ƒ๎พ๎†š๎„‚๎„๎…ฏ๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎†Œ๎„š๎€ƒ๎„š๎„ž๎†๎€ƒ๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†๎…ฝ๎„๎…ฝ๎…ต๎…๎„‚๎…ฏ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ
๎€ฏ๎—๎€„๎™๎ž๎ž๎ฟ๎€ƒ๎…๎…ฏ๎…ฏ๎†ต๎†๎†š๎†Œ๎„ž๎€ƒ๎„๎„ž๎†š๎†š๎„ž๎€ƒ๎„š๎‡‡๎…ถ๎„‚๎…ต๎…๎†‹๎†ต๎„ž๎˜
๎ณ๎…ฝ๎†ต๎†๎€ƒ ๎„‚๎„š๎…š๎„ ๎†Œ๎„ž๎‡Œ๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎†‰๎…ฝ๎…ฏ๎…๎†š๎…๎†‹๎†ต๎„ž๎€ƒ ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎€ƒ ๎„š๎„ž๎€ƒ
๎…ฏ๎„‚๎€ƒ ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ ๎†‰๎†Œ๎…ฝ๎†‰๎…ฝ๎†๎„ ๎„ž๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„ž๎…ถ๎€ƒ ๎†‰๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎…ถ๎†š๎€ƒ
๎„‚๎„๎†š๎…๎‡€๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎„๎…ฏ๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„ž๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ ๎‡€๎„Ÿ๎…ถ๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ
๎…๎…ถ๎„š๎„ ๎†๎…๎†Œ๎„‚๎„๎…ฏ๎„ž๎†๎€ƒ ๎„๎…ฝ๎…ถ๎†š๎†Œ๎…๎„๎†ต๎„‚๎…ถ๎†š๎€ƒ ๎„‚๎…๎…ถ๎†๎…๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ ๎„‚๎€ƒ
๎†‰๎…ฝ๎†๎†š๎„ž๎†Œ๎…๎…ฝ๎†Œ๎…๎˜
๎€พ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ ๎‡€๎…ฝ๎†ต๎†๎€ƒ๎‡€๎…ฝ๎†ต๎†๎€ƒ
๎„ก๎†š๎„ž๎†๎€ƒ ๎„ƒ๎€ƒ ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎€ƒ ๎…๎…ถ๎‡€๎„ž๎†๎†š๎…๎†๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„๎†ต๎…ฏ๎†š๎†ต๎†Œ๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ
๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎†Œ๎„‚๎‡€๎„‚๎…๎…ฏ๎…ฏ๎„‚๎…ถ๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„ ๎…ฏ๎„‚๎„๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎„๎„‚๎†Œ๎†š๎…ฝ๎…๎†Œ๎„‚๎†‰๎…š๎…๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ
๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎„‚๎†Œ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎•๎€ƒ๎…๎…ฏ๎…ฏ๎†ต๎†๎†š๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ
๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„‚๎€ƒ๎†‰๎†Œ๎…๎…ฝ๎†Œ๎…๎˜
๎€พ๎„‚๎€ƒ ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎†‹๎†ต๎„ž๎€ƒ ๎…ถ๎…ฝ๎†ต๎†๎€ƒ ๎„‚๎…ฏ๎…ฏ๎…ฝ๎…ถ๎†๎€ƒ ๎†‰๎„‚๎†๎†๎„ž๎†Œ๎€ƒ ๎„š๎„ ๎„๎†ต๎†š๎€ƒ
๎…ฉ๎†ต๎…๎…ถ๎€ƒ๎†๎›๎„‚๎†‰๎†‰๎†ต๎…๎„ž๎†Œ๎„‚๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎ญ๎ฏ๎€ƒ๎†š๎…š๎„ ๎…ต๎„‚๎†š๎…๎†‹๎†ต๎„ž๎†๎€ƒ๎€ƒ๎„š๎†ต๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ
๎„š๎„ ๎„๎…ฏ๎…๎…ถ๎„ ๎„ž๎†๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎„๎„ž๎€ƒ๎…ถ๎†ต๎…ต๎„ ๎†Œ๎…ฝ๎€ƒ๎†๎†‰๎„ ๎„๎…๎„‚๎…ฏ๎€ƒ๎„š๎„ž๎€ƒVitamine.
๎€’๎„ž๎†‰๎„ž๎…ถ๎„š๎„‚๎…ถ๎†š๎•๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎…ถ๎„ž๎€ƒ๎„š๎„ž๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†‰๎„‚๎†๎€ƒ๎…ฝ๎†ต๎„๎…ฏ๎…๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„‚๎†ต๎†š๎†Œ๎„ž๎†๎€ƒ๎„๎†Œ๎…๎†š๎„Ÿ๎†Œ๎„ž๎†๎€ƒ
๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„‚๎†ต๎†š๎…ฝ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฌ๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„๎…ฝ๎…ถ๎†š๎†Œ๎…๎„๎†ต๎„ž๎…ถ๎†š๎€ƒ
๎„ ๎…๎„‚๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„๎…ฝ๎…ถ๎…ถ๎„ž๎€ƒ ๎†‰๎†Œ๎…๎†๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ถ๎…ฝ๎†๎€ƒ ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎€ƒ
๎พ๎„ž๎‡†๎€ƒ ๎—๎€ƒ ๎„จ๎…ฝ๎…ถ๎„๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎…ฏ๎…ฝ๎…๎…๎†๎†š๎…๎†‹๎†ต๎„ž๎•๎€ƒ ๎…ฏ๎…๎…ถ๎…๎„ž๎•๎€ƒ ๎„š๎„ ๎„๎…š๎„ž๎†š๎†๎•๎€ƒ ๎†Œ๎„ž๎†๎†š๎„‚๎†ต๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎•๎€ƒ
๎„ž๎…ถ๎†š๎†Œ๎„ž๎†š๎…๎„ž๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎…ฏ๎…ฝ๎„๎„‚๎†ต๎‡†๎•๎€ƒ ๎†š๎†Œ๎„‚๎…ถ๎†๎†‰๎…ฝ๎†Œ๎†š๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎•๎€ƒ ๎†š๎†Œ๎„‚๎…ถ๎†๎„จ๎†ต๎†๎…๎…ฝ๎…ถ๎•๎€ƒ
๎…๎„š๎„ž๎…ถ๎†š๎…๎†š๎…ฝ๎‡€๎…๎…๎…๎…ฏ๎„‚๎…ถ๎„๎„ž๎€ƒ๎™๎€ƒ๎ฟ๎˜
๎ž๎„‚๎…ถ๎†๎€ƒ๎…ถ๎†ต๎…ฏ๎€ƒ๎„š๎…ฝ๎†ต๎†š๎„ž๎•๎€ƒ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„‚๎…ฏ๎…๎†๎…ต๎„ž๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎„ž๎†š๎†š๎†Œ๎„‚๎€ƒ๎„ƒ๎€ƒ๎…ถ๎…ฝ๎†š๎†Œ๎„ž๎€ƒ
๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎„‚๎‡€๎„‚๎…ถ๎„๎„ž๎†Œ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ
๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ
๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎˜
Dr Claire VINCENT
Pra๎†Ÿ cien Hospitalier en Hygiรจne
Coordonnateur de la ges๎†Ÿ on des risques associรฉs aux soins
๎„๎…ฝ๎…ถ๎€ƒ๎š๎†€๎…ฏ๎„ž๎€ƒ๎—๎€ƒ๎„ก๎†š๎†Œ๎„ž๎€ƒ๎…ฏ๎›๎…๎…ถ๎†š๎„ž๎†Œ๎…ฏ๎…ฝ๎„๎†ต๎†š๎†Œ๎…๎„๎„ž๎€ƒ๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ
๎…ฏ๎„ž๎†๎€ƒ ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ ๎„ž๎†š๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎…๎…ถ๎†๎†š๎„‚๎…ถ๎„๎„ž๎†๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ
๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎•๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎„‚๎…๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ
๎…ฏ๎›๎จ๎€˜๎€„๎€ฆ๎€ƒ ๎พ๎จ๎…ถ๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ ๎†‰๎„‚๎†Œ๎†š๎„ž๎…ต๎„ž๎…ถ๎†š๎„‚๎…ฏ๎„ž๎€ƒ ๎„š๎„ž๎†๎€ƒ
๎„‚๎†๎†๎…ฝ๎„๎…๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ ๎„จ๎„‚๎…ต๎…๎…ฏ๎…๎„‚๎…ฏ๎„ž๎†๎ฟ๎€ƒ ๎„š๎…ฝ๎…ถ๎†š๎€ƒ ๎€ƒ ๎…ฉ๎„ž๎€ƒ ๎†๎†ต๎…๎†๎€ƒ
๎…ฏ๎„‚๎€ƒ๎†Œ๎„ž๎†‰๎†Œ๎„ ๎†๎„ž๎…ถ๎†š๎„‚๎…ถ๎†š๎„ž๎•๎€ƒ๎„ƒ๎€ƒ๎„๎„ž๎†š๎€ƒ๎„ž๎„จ๎„จ๎„ž๎†š๎€ƒ๎—
- ๎—๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎‡†๎€ƒ๎„š๎„ ๎…ฏ๎…๎„๎„ ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€’๎š๎จ๎€’๎™๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎„‚๎…ถ๎†š๎€ƒ
๎†‹๎†ต๎„ž๎€ƒ๎€’๎…ฝ๎ฒ๎—๎†Œ๎„ ๎†๎…๎„š๎„ž๎…ถ๎†š๎„ž๎€ƒ๎–
- ๎—๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎€ƒ๎€’๎…ฝ๎…ถ๎†๎„ž๎…๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎†Œ๎‡€๎„ž๎…๎…ฏ๎…ฏ๎„‚๎…ถ๎„๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ
๎†Œ๎„ž๎†‰๎†Œ๎„ ๎†๎„ž๎…ถ๎†š๎„‚๎…ถ๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„จ๎„‚๎…ต๎…๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ
๎ž๎…ฝ๎…๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎€พ๎…ฝ๎…ถ๎…๎†ต๎„ž๎€ƒ๎€˜๎†ต๎†Œ๎„ ๎„ž๎€ƒ๎–๎€ƒ
-๎€ƒ๎€œ๎†š๎•๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎€ƒ๎„จ๎„‚๎…๎†š๎•๎€ƒ๎…ฉ๎›๎„‚๎…๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎…ฝ๎†๎†๎…๎„๎…๎…ฏ๎…๎†š๎„ ๎•๎€ƒ๎„‚๎‡€๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ ๎„๎…๎†๎…๎…ฝ๎…ถ๎†๎€ƒ
๎…ถ๎„ž๎€ƒ๎†๎…ฝ๎…๎„ž๎…ถ๎†š๎€ƒ๎„‚๎„š๎…ฝ๎†‰๎†š๎„ ๎„ž๎†๎•๎€ƒ๎„ž๎…ถ๎€ƒ๎†Œ๎„ž๎†๎†‰๎„ž๎„๎†š๎„‚๎…ถ๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ƒ๎†Œ๎„ ๎…๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ
๎€’๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎€ฌ๎…ฝ๎†๎†‰๎…๎†š๎„‚๎…ฏ๎…๎„ž๎†Œ๎•๎€ƒ๎„š๎„ž๎€ƒ๎„จ๎„‚๎…๎†Œ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„ž๎†๎€ƒ๎…ฝ๎„๎†๎„ž๎†Œ๎‡€๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎˜
๎„๎„ž๎†๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎‡€๎…๎†๎ฒ๎„ƒ๎ฒ๎‡€๎…๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ๎—
- L๎„ž๎†๎€ƒ ๎…๎…ถ๎„จ๎…ฝ๎†Œ๎…ต๎„ž๎†Œ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎„ ๎„๎…๎†๎…๎…ฝ๎…ถ๎†๎€ƒ ๎†‰๎†Œ๎…๎†๎„ž๎†๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎…๎…ถ๎†๎†š๎„‚๎…ถ๎„๎„ž๎†๎€ƒ
๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎…ฉ๎„ž๎€ƒ๎†๎†ต๎…๎†๎€ƒ๎…ถ๎…ฝ๎…ต๎…ต๎„ ๎„ž๎€ƒ๎–
- L๎„ž๎†๎€ƒ ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎„‚๎…๎…ถ๎„ž๎†Œ๎€ƒ ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎†๎€ƒ ๎„ƒ๎€ƒ ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎…ฏ๎…๎†Œ๎€ƒ
๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎„จ๎„‚๎…๎†Œ๎„ž๎€ƒ๎‡€๎„‚๎…ฏ๎…ฝ๎…๎†Œ๎€ƒ๎…ฏ๎„ž๎†ต๎†Œ๎†๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎†๎€ƒ๎–๎€ƒ
- L๎„ž๎†๎€ƒ๎„‚๎…๎„š๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎†ต๎…ฏ๎„ž๎†Œ๎€ƒ๎„ž๎†š๎€ƒ๎„ƒ๎€ƒ๎†Œ๎„ ๎†‰๎…ฝ๎…ถ๎„š๎†Œ๎„ž๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„ž๎†ต๎†Œ๎†๎€ƒ๎„‚๎†š๎†š๎„ž๎…ถ๎†š๎„ž๎†๎˜
๎„๎„ž๎†๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎‡€๎…๎†๎ฒ๎„ƒ๎ฒ๎‡€๎…๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎—
- ๎—๎„‚๎†Œ๎†Ÿ๎€ƒ๎„๎…๎†‰๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎…ต๎„ž๎…๎…ฏ๎…ฏ๎„ž๎†ต๎†Œ๎„ž๎€ƒ๎†‰๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎…ต๎„‚๎…ฏ๎„‚๎„š๎„ž๎†๎€ƒ๎–๎€ƒ
- D๎„ ๎‡€๎„ž๎…ฏ๎…ฝ๎†‰๎†‰๎„ž๎†Œ๎€ƒ๎„ž๎†š๎€ƒ๎†๎†ต๎…๎‡€๎†Œ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎…ฝ๎…ถ๎€ƒ๎„š๎„ ๎†Œ๎…ฝ๎†ต๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎…ฉ๎„ž๎†š๎†๎€ƒ
๎†‹๎†ต๎…๎€ƒ๎†๎…ฝ๎…ถ๎†š๎€ƒ๎…ต๎…๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†‰๎…ฏ๎„‚๎„๎„ž๎˜
๎—๎…ฝ๎†ต๎†Œ๎€ƒ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎…ฏ๎…๎†Œ๎€ƒ๎„๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎•๎€ƒ๎…ฉ๎›๎„‚๎…๎€ƒ๎„š๎†ธ๎€ƒ๎—
- I๎…ถ๎†š๎„ ๎…๎†Œ๎„ž๎†Œ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎–๎€ƒ
-๎€ƒ๎ž๎†ต๎…๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎—๎€ƒ๎€’๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†š๎…๎„จ๎€ƒ๎…๎…ถ๎†š๎„ž๎†Œ๎„‚๎†๎†๎…ฝ๎„๎…๎„‚๎†š๎…๎„จ๎€ƒ๎†๎†ต๎†Œ๎€ƒ ๎…ฏ๎„‚๎€ƒ
๎†๎„‚๎…ถ๎†š๎„ ๎€ƒ๎พ๎€’๎€ฏ๎ž๎ž๎ฟ๎€ƒ๎ฝ๎€ƒ๎€œ๎…ถ๎†š๎†Œ๎„ž๎†‰๎†Œ๎…๎†๎„ž๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎…ฏ๎„ž๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎–๎€ƒ
- O๎†Œ๎…๎„‚๎…ถ๎…๎†๎„ž๎†Œ๎€ƒ ๎…ต๎„‚๎€ƒ ๎‡€๎…๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎„จ๎„‚๎…ต๎…๎…ฏ๎…ฏ๎„ž๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎„ก๎†š๎†Œ๎„ž๎€ƒ ๎„š๎…๎†๎†‰๎…ฝ๎…ถ๎…๎„๎…ฏ๎„ž๎€ƒ๎€ƒ
๎„ž๎†š๎•๎€ƒ ๎†Œ๎„ ๎†‰๎…ฝ๎…ถ๎„š๎†Œ๎„ž๎€ƒ ๎„‚๎†ต๎‡†๎€ƒ ๎…ฝ๎„๎…ฉ๎„ž๎„๎†š๎…๎„จ๎†๎€ƒ ๎„จ๎…๎‡†๎„ ๎†๎€ƒ ๎„‚๎„จ๎…๎…ถ๎€ƒ ๎†‹๎†ต๎„ž๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎•๎€ƒ
๎†‰๎†ต๎…๎†๎†๎„ž๎…ถ๎†š๎€ƒ ๎„๎„ ๎…ถ๎„ ๎„จ๎…๎„๎…๎„ž๎†Œ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎…๎‡€๎„ž๎†Œ๎†๎„ž๎†๎€ƒ ๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ ๎†‹๎†ต๎›๎…๎…ฏ๎†๎€ƒ
๎†๎…ฝ๎…ถ๎†š๎€ƒ๎„ž๎…ถ๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎€ƒ๎„š๎›๎„‚๎†š๎†š๎„ž๎…ถ๎„š๎†Œ๎„ž๎•๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎†š๎†Œ๎†ต๎„๎†š๎†ต๎†Œ๎„ž๎†๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ
๎…ฉ๎›๎„ž๎‡†๎„ž๎†Œ๎„๎„ž๎€ƒ๎…ต๎…ฝ๎…ถ๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎˜
Claudine ROHFRISTCH
Reprรฉsentante des Usagers au Centre Hospitalier de Dax-
Cรดte dโ€™Argent
๎€˜๎„‚๎…ถ๎†๎€ƒ๎†‹๎†ต๎„ž๎…ฏ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎„‚๎†ต๎†Œ๎…ฝ๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎˜๎€ƒ๎€’๎„ž๎†Œ๎†š๎„ž๎†๎€ƒ๎…ฏ๎›๎„ž๎‡†๎„ž๎†Œ๎„๎…๎„๎„ž๎€ƒ๎…ถ๎›๎„ž๎†๎†š๎€ƒ๎†‰๎„‚๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎˜๎€ƒ
D
๎„ž๎†‰๎†ต๎…๎†๎€ƒ
๎ญ๎ฐ๎€ƒ๎„‚๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎„๎…ฝ๎…ถ๎…ถ๎†ต๎€ƒ๎†‰๎…ฏ๎†ต๎†๎…๎„ž๎†ต๎†Œ๎†๎€ƒ๎‡€๎„ž๎†Œ๎†๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎…ฝ๎…ถ๎†š๎€ƒ๎…ถ๎…ฝ๎†š๎„‚๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฌ๎•๎€ƒ
๎…ต๎„‚๎…๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎„ž๎†๎†š๎€ƒ๎†ต๎…ถ๎€ƒ๎„š๎…๎†๎†‰๎…ฝ๎†๎…๎†š๎…๎„จ๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎€ƒ๎„๎…๎„ž๎…ถ๎€ƒ๎„š๎…๎„จ๎„จ๎„ ๎†Œ๎„ž๎…ถ๎†š๎˜๎€ƒ
๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎„๎…ฝ๎…ถ๎†๎…ฝ๎…ฏ๎…๎„š๎„ ๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ๎„‚๎„๎†‹๎†ต๎…๎†๎€ƒ๎„‚๎†ต๎€ƒ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎†๎€ƒ๎„š๎„ž๎†Œ๎…ถ๎…๎„Ÿ๎†Œ๎„ž๎†๎€ƒ๎„‚๎…ถ๎…ถ๎„ ๎„ž๎†๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎…๎„ซ๎€ƒ๎„ ๎†Œ๎„ž๎…ถ๎†š๎†๎€ƒ๎†š๎…š๎„Ÿ๎…ต๎„ž๎†๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„จ๎…ฝ๎…ถ๎†š๎€ƒ๎…ฏ๎„ž๎‡€๎…๎„ž๎†Œ๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„‚๎€ƒ
๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎†๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎„ž๎†š๎€ƒ๎†‰๎…ฏ๎†ต๎†๎€ƒ๎†‰๎„‚๎†Œ๎†Ÿ๎€ƒ๎„๎†ต๎…ฏ๎…๎„Ÿ๎†Œ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎€œ๎—๎—๎˜๎€ƒ๎€ƒ๎…๎…ฝ๎†ต๎†๎€ƒ๎„‚๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†๎†ต๎€ƒ๎…ต๎„‚๎…๎…ถ๎†š๎„ž๎…ถ๎…๎†Œ๎€ƒ๎…ฏ๎›๎…๎…ต๎†‰๎†ต๎…ฏ๎†๎…๎…ฝ๎…ถ๎€ƒ๎…ถ๎„ ๎„๎„ž๎†๎†๎„‚๎…๎†Œ๎„ž๎€ƒ
๎†‰๎„ž๎†Œ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎…๎†Œ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€’๎„ž๎€ƒ๎†š๎†Œ๎„‚๎‡€๎„‚๎…๎…ฏ๎€ƒ๎…๎…ต๎†‰๎…ฝ๎†Œ๎†š๎„‚๎…ถ๎†š๎€ƒ๎…ฉ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎…ฉ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎†๎„‚๎…ฏ๎†ต๎„ž๎˜
๎€พ๎„ž๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎…ต๎„ ๎†š๎…š๎…ฝ๎„š๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎ฒ๎„‚๎†ต๎„š๎…๎†š๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎•๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎€ƒ๎†š๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎…ฝ๎…ถ๎†š๎€ƒ๎…๎…ต๎†‰๎…ฏ๎…๎†‹๎†ต๎„ ๎€ƒ๎„š๎…๎„ซ๎€ƒ๎„ ๎†Œ๎„ž๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„ž๎†š๎€ƒ๎‡€๎…ฝ๎…ถ๎†š๎€ƒ๎…ต๎„ž๎†ฉ๎€ƒ๎†Œ๎„ž๎€ƒ๎…ฏ๎›๎„‚๎„๎„๎„ž๎…ถ๎†š๎€ƒ๎†๎†ต๎†Œ๎€ƒ
๎…ฏ๎›๎„‚๎†‰๎†‰๎†Œ๎…ฝ๎„๎…š๎„ž๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎„‚๎†ต๎†š๎†Œ๎„ž๎†๎˜๎€ƒ
๎™๎†ต๎„‚๎…ถ๎„š๎€ƒ๎„๎…๎„ž๎…ถ๎€ƒ๎…ต๎„ก๎…ต๎„ž๎€ƒ๎„๎„ž๎†๎€ƒ๎„๎„‚๎†Œ๎„‚๎„๎†š๎„ ๎†Œ๎…๎†๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†๎…ฝ๎…ถ๎†š๎€ƒ๎†‰๎„ž๎†ต๎€ƒ๎„จ๎„‚๎…ต๎…๎…ฏ๎…๎„Ÿ๎†Œ๎„ž๎†๎€ƒ๎„ž๎…ถ๎„๎…ฝ๎†Œ๎„ž๎•๎€ƒ๎…ฉ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„š๎›๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎‡€๎„‚๎…ฏ๎…ฝ๎†Œ๎…๎†๎„ž๎†Œ๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ
๎†‰๎†Œ๎…ฝ๎…ฉ๎„ž๎†š๎†๎€ƒ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„‚๎…๎…ถ๎†๎…๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎…ถ๎…ฝ๎†๎€ƒ๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€ฏ๎…ฏ๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎†Œ๎„ž๎†๎†š๎„ž๎€ƒ๎„ž๎…ถ๎„๎…ฝ๎†Œ๎„ž๎€ƒ๎†‹๎†ต๎„ž๎…ฏ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎†๎„ž๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„ž๎†Œ๎€ƒ๎„ž๎…ถ๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„ƒ๎€ƒ๎„๎„ž๎†ฉ๎€ƒ๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„š๎…ฝ๎…๎†š๎€ƒ๎†๎„ž๎€ƒ๎‡€๎…๎‡€๎†Œ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎…ต๎„ž๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎„ ๎†Œ๎…๎…ฝ๎„š๎„ž๎€ƒ๎…ฝ๎†ถ๎€ƒ๎†š๎…ฝ๎†ต๎†š๎„ž๎€ƒ๎…ถ๎…ฝ๎†š๎†Œ๎„ž๎€ƒ
๎„‚๎†ฉ๎€ƒ๎„ž๎…ถ๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„ž๎†๎†š๎€ƒ๎†Œ๎„ž๎†‹๎†ต๎…๎†๎„ž๎€ƒ๎„‚๎‡€๎„ž๎„๎€ƒ๎†ต๎…ถ๎€ƒ๎…ต๎…๎…ถ๎…๎…ต๎†ต๎…ต๎€ƒ๎„š๎„ž๎€ƒ๎†š๎„ž๎…ถ๎†๎…๎…ฝ๎…ถ๎˜
La Directrice des Soins - Coordonnatrice gรฉnรฉrale des
S
oins
ร‰liane FRร‰CON
๎€˜๎„ž๎†‰๎†ต๎…๎†๎€ƒ๎†š๎…ฝ๎†ต๎…ฉ๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎†๎…ฝ๎…๎…๎…ถ๎„‚๎…ถ๎†š๎•๎€ƒ๎‡€๎…ฝ๎†ต๎†๎€ƒ
๎‡€๎…ฝ๎†ต๎†๎€ƒ๎…๎…ต๎†‰๎…ฏ๎…๎†‹๎†ต๎„ž๎‡Œ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ
๎„ž๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎˜๎€ƒ
๎€˜๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎€ƒ๎„š๎…ฝ๎…ต๎„‚๎…๎…ถ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ต๎„‚๎… ๎†š๎†Œ๎…๎†๎„ž๎€ƒ๎„š๎†ต๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎€ƒ
๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎„ž๎†ต๎‡†๎•๎€ƒ ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎†๎„ž๎€ƒ ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ
๎„š๎›๎„‚๎…ถ๎…ถ๎„ ๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎„‚๎…ถ๎…ถ๎„ ๎„ž๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„š๎…๎…ต๎…๎…ถ๎†ต๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎†ต๎€ƒ
๎†š๎„‚๎†ต๎‡†๎€ƒ๎„š๎„ž๎†๎€ƒ๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†๎…ฝ๎„๎…ฝ๎…ต๎…๎„‚๎…ฏ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎‡†๎€ƒ
๎„‚๎†ต๎„š๎…๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎†Œ๎„‚๎†š๎…๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€˜๎„ž๎€ƒ ๎…ต๎„ก๎…ต๎„ž๎•๎€ƒ ๎…ฏ๎›๎„ ๎‡€๎…ฝ๎…ฏ๎†ต๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎†‰๎…ฝ๎†๎…๎†š๎…๎‡€๎„ž๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†๎„๎…ฝ๎†Œ๎„ž๎†๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎…๎…ถ๎„š๎…๎„๎„‚๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ
๎…ถ๎„‚๎†š๎…๎…ฝ๎…ถ๎„‚๎†ต๎‡†๎€ƒ๎พ๎†š๎„‚๎„๎…ฏ๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎†Œ๎„š๎€ƒ๎„š๎„ž๎†๎€ƒ๎…๎…ถ๎„จ๎„ž๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎†๎…ฝ๎„๎…ฝ๎…ต๎…๎„‚๎…ฏ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ
๎€ฏ๎—๎€„๎™๎ž๎ž๎ฟ๎€ƒ๎…๎…ฏ๎…ฏ๎†ต๎†๎†š๎†Œ๎„ž๎€ƒ๎„๎„ž๎†š๎†š๎„ž๎€ƒ๎„š๎‡‡๎…ถ๎„‚๎…ต๎…๎†‹๎†ต๎„ž๎˜
๎ณ
๎…ฝ๎†ต๎†๎€ƒ ๎„‚๎„š๎…š๎„ ๎†Œ๎„ž๎‡Œ๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎†‰๎…ฝ๎…ฏ๎…๎†š๎…๎†‹๎†ต๎„ž๎€ƒ ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎€ƒ ๎„š๎„ž๎€ƒ
๎…ฏ๎„‚๎€ƒ ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ ๎†‰๎†Œ๎…ฝ๎†‰๎…ฝ๎†๎„ ๎„ž๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„ž๎…ถ๎€ƒ ๎†‰๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎…ถ๎†š๎€ƒ
๎„‚๎„๎†š๎…๎‡€๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎„๎…ฏ๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„ž๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ ๎‡€๎„Ÿ๎…ถ๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ
๎…๎…ถ๎„š๎„ ๎†๎…๎†Œ๎„‚๎„๎…ฏ๎„ž๎†๎€ƒ ๎„๎…ฝ๎…ถ๎†š๎†Œ๎…๎„๎†ต๎„‚๎…ถ๎†š๎€ƒ ๎„‚๎…๎…ถ๎†๎…๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ ๎„‚๎€ƒ
๎†‰๎…ฝ๎†๎†š๎„ž๎†Œ๎…๎…ฝ๎†Œ๎…๎˜
๎€พ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ ๎‡€๎…ฝ๎†ต๎†๎€ƒ๎‡€๎…ฝ๎†ต๎†๎€ƒ
๎„ก๎†š๎„ž๎†๎€ƒ ๎„ƒ๎€ƒ ๎…ถ๎…ฝ๎†ต๎‡€๎„ž๎„‚๎†ต๎€ƒ ๎…๎…ถ๎‡€๎„ž๎†๎†š๎…๎†๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„๎†ต๎…ฏ๎†š๎†ต๎†Œ๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ
๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎†Œ๎„‚๎‡€๎„‚๎…๎…ฏ๎…ฏ๎„‚๎…ถ๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„ ๎…ฏ๎„‚๎„๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎„๎„‚๎†Œ๎†š๎…ฝ๎…๎†Œ๎„‚๎†‰๎…š๎…๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ
๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎„‚๎†Œ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎•๎€ƒ๎…๎…ฏ๎…ฏ๎†ต๎†๎†š๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ
๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„‚๎€ƒ๎†‰๎†Œ๎…๎…ฝ๎†Œ๎…๎˜
๎€พ๎„‚๎€ƒ ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎†‹๎†ต๎„ž๎€ƒ ๎…ถ๎…ฝ๎†ต๎†๎€ƒ ๎„‚๎…ฏ๎…ฏ๎…ฝ๎…ถ๎†๎€ƒ ๎†‰๎„‚๎†๎†๎„ž๎†Œ๎€ƒ ๎„š๎„ ๎„๎†ต๎†š๎€ƒ
๎…ฉ๎†ต๎…๎…ถ๎€ƒ๎†๎›๎„‚๎†‰๎†‰๎†ต๎…๎„ž๎†Œ๎„‚๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎ญ๎ฏ๎€ƒ๎†š๎…š๎„ ๎…ต๎„‚๎†š๎…๎†‹๎†ต๎„ž๎†๎€ƒ๎€ƒ๎„š๎†ต๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ
๎„š๎„ ๎„๎…ฏ๎…๎…ถ๎„ ๎„ž๎†๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎„๎„ž๎€ƒ๎…ถ๎†ต๎…ต๎„ ๎†Œ๎…ฝ๎€ƒ๎†๎†‰๎„ ๎„๎…๎„‚๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ
Vitamine.
๎€’๎„ž๎†‰๎„ž๎…ถ๎„š๎„‚๎…ถ๎†š๎•๎€ƒ๎…ถ๎…ฝ๎†ต๎†๎€ƒ๎…ถ๎„ž๎€ƒ๎„š๎„ž๎‡€๎…ฝ๎…ถ๎†๎€ƒ๎†‰๎„‚๎†๎€ƒ๎…ฝ๎†ต๎„๎…ฏ๎…๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„‚๎†ต๎†š๎†Œ๎„ž๎†๎€ƒ๎„๎†Œ๎…๎†š๎„Ÿ๎†Œ๎„ž๎†๎€ƒ
๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„‚๎†ต๎†š๎…ฝ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฌ๎€ƒ๎†‹๎†ต๎…๎€ƒ๎„๎…ฝ๎…ถ๎†š๎†Œ๎…๎„๎†ต๎„ž๎…ถ๎†š๎€ƒ
๎„ ๎…๎„‚๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„ƒ๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„๎…ฝ๎…ถ๎…ถ๎„ž๎€ƒ ๎†‰๎†Œ๎…๎†๎„ž๎€ƒ ๎„ž๎…ถ๎€ƒ ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ถ๎…ฝ๎†๎€ƒ ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎€ƒ
๎พ๎„ž๎‡†๎€ƒ ๎—๎€ƒ ๎„จ๎…ฝ๎…ถ๎„๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎…ฏ๎…ฝ๎…๎…๎†๎†š๎…๎†‹๎†ต๎„ž๎•๎€ƒ ๎…ฏ๎…๎…ถ๎…๎„ž๎•๎€ƒ ๎„š๎„ ๎„๎…š๎„ž๎†š๎†๎•๎€ƒ ๎†Œ๎„ž๎†๎†š๎„‚๎†ต๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎•๎€ƒ
๎„ž๎…ถ๎†š๎†Œ๎„ž๎†š๎…๎„ž๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎…ฏ๎…ฝ๎„๎„‚๎†ต๎‡†๎•๎€ƒ ๎†š๎†Œ๎„‚๎…ถ๎†๎†‰๎…ฝ๎†Œ๎†š๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†‰๎„‚๎†š๎…๎„ž๎…ถ๎†š๎†๎•๎€ƒ ๎†š๎†Œ๎„‚๎…ถ๎†๎„จ๎†ต๎†๎…๎…ฝ๎…ถ๎•๎€ƒ
๎…๎„š๎„ž๎…ถ๎†š๎…๎†š๎…ฝ๎‡€๎…๎…๎…๎…ฏ๎„‚๎…ถ๎„๎„ž๎€ƒ๎™๎€ƒ๎ฟ๎˜
๎ž๎„‚๎…ถ๎†๎€ƒ๎…ถ๎†ต๎…ฏ๎€ƒ๎„š๎…ฝ๎†ต๎†š๎„ž๎•๎€ƒ๎‡€๎…ฝ๎†š๎†Œ๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„‚๎…ฏ๎…๎†๎…ต๎„ž๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎„ž๎†š๎†š๎†Œ๎„‚๎€ƒ๎„ƒ๎€ƒ๎…ถ๎…ฝ๎†š๎†Œ๎„ž๎€ƒ
๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎„‚๎‡€๎„‚๎…ถ๎„๎„ž๎†Œ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ
๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ
๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎˜
Dr Claire VINCENT
Pra๎†Ÿ cien Hospitalier en Hygiรจne
Coordonnateur de la ges๎†Ÿ on des risques associรฉs aux soins
๎„๎…ฝ๎…ถ๎€ƒ๎š๎†€๎…ฏ๎„ž๎€ƒ๎—๎€ƒ๎„ก๎†š๎†Œ๎„ž๎€ƒ๎…ฏ๎›๎…๎…ถ๎†š๎„ž๎†Œ๎…ฏ๎…ฝ๎„๎†ต๎†š๎†Œ๎…๎„๎„ž๎€ƒ๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ
๎…ฏ๎„ž๎†๎€ƒ ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ ๎„ž๎†š๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎…๎…ถ๎†๎†š๎„‚๎…ถ๎„๎„ž๎†๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ
๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎•๎€ƒ๎„ž๎…ถ๎€ƒ๎†š๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎„‚๎…๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ
๎…ฏ๎›๎จ๎€˜๎€„๎€ฆ๎€ƒ ๎พ๎จ๎…ถ๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ ๎†‰๎„‚๎†Œ๎†š๎„ž๎…ต๎„ž๎…ถ๎†š๎„‚๎…ฏ๎„ž๎€ƒ ๎„š๎„ž๎†๎€ƒ
๎„‚๎†๎†๎…ฝ๎„๎…๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ ๎„จ๎„‚๎…ต๎…๎…ฏ๎…๎„‚๎…ฏ๎„ž๎†๎ฟ๎€ƒ ๎„š๎…ฝ๎…ถ๎†š๎€ƒ ๎€ƒ ๎…ฉ๎„ž๎€ƒ ๎†๎†ต๎…๎†๎€ƒ
๎…ฏ๎„‚๎€ƒ๎†Œ๎„ž๎†‰๎†Œ๎„ ๎†๎„ž๎…ถ๎†š๎„‚๎…ถ๎†š๎„ž๎•๎€ƒ๎„ƒ๎€ƒ๎„๎„ž๎†š๎€ƒ๎„ž๎„จ๎„จ๎„ž๎†š๎€ƒ๎—
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๎—
๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎‡†๎€ƒ๎„š๎„ ๎…ฏ๎…๎„๎„ ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€’๎š๎จ๎€’๎™๎€ƒ๎„ž๎…ถ๎€ƒ ๎†š๎„‚๎…ถ๎†š๎€ƒ
๎†‹๎†ต๎„ž๎€ƒ๎€’๎…ฝ๎ฒ๎—๎†Œ๎„ ๎†๎…๎„š๎„ž๎…ถ๎†š๎„ž๎€ƒ๎–
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๎—
๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎†ต๎€ƒ๎€’๎…ฝ๎…ถ๎†๎„ž๎…๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎†Œ๎‡€๎„ž๎…๎…ฏ๎…ฏ๎„‚๎…ถ๎„๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ
๎†Œ๎„ž๎†‰๎†Œ๎„ ๎†๎„ž๎…ถ๎†š๎„‚๎…ถ๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„จ๎„‚๎…ต๎…๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ
๎ž๎…ฝ๎…๎…ถ๎†๎€ƒ๎„š๎„ž๎€ƒ๎€พ๎…ฝ๎…ถ๎…๎†ต๎„ž๎€ƒ๎€˜๎†ต๎†Œ๎„ ๎„ž๎€ƒ๎–๎€ƒ
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๎€ƒ๎€œ
๎†š๎•๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎€ƒ๎„จ๎„‚๎…๎†š๎•๎€ƒ๎…ฉ๎›๎„‚๎…๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎…ฝ๎†๎†๎…๎„๎…๎…ฏ๎…๎†š๎„ ๎•๎€ƒ๎„‚๎‡€๎„‚๎…ถ๎†š๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ ๎„๎…๎†๎…๎…ฝ๎…ถ๎†๎€ƒ
๎…ถ๎„ž๎€ƒ๎†๎…ฝ๎…๎„ž๎…ถ๎†š๎€ƒ๎„‚๎„š๎…ฝ๎†‰๎†š๎„ ๎„ž๎†๎•๎€ƒ๎„ž๎…ถ๎€ƒ๎†Œ๎„ž๎†๎†‰๎„ž๎„๎†š๎„‚๎…ถ๎†š๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ƒ๎†Œ๎„ ๎…๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ
๎€’๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ๎€ฌ๎…ฝ๎†๎†‰๎…๎†š๎„‚๎…ฏ๎…๎„ž๎†Œ๎•๎€ƒ๎„š๎„ž๎€ƒ๎„จ๎„‚๎…๎†Œ๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„ž๎†๎€ƒ๎…ฝ๎„๎†๎„ž๎†Œ๎‡€๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎˜
๎„๎„ž๎†๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎‡€๎…๎†๎ฒ๎„ƒ๎ฒ๎‡€๎…๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎€ƒ๎—
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L
๎„ž๎†๎€ƒ ๎…๎…ถ๎„จ๎…ฝ๎†Œ๎…ต๎„ž๎†Œ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎„ ๎„๎…๎†๎…๎…ฝ๎…ถ๎†๎€ƒ ๎†‰๎†Œ๎…๎†๎„ž๎†๎€ƒ ๎†‰๎„‚๎†Œ๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎…๎…ถ๎†๎†š๎„‚๎…ถ๎„๎„ž๎†๎€ƒ
๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎…ฉ๎„ž๎€ƒ๎†๎†ต๎…๎†๎€ƒ๎…ถ๎…ฝ๎…ต๎…ต๎„ ๎„ž๎€ƒ๎–
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L
๎„ž๎†๎€ƒ ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎„‚๎…๎…ถ๎„ž๎†Œ๎€ƒ ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎†๎€ƒ ๎„ƒ๎€ƒ ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎…ฏ๎…๎†Œ๎€ƒ
๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎„จ๎„‚๎…๎†Œ๎„ž๎€ƒ๎‡€๎„‚๎…ฏ๎…ฝ๎…๎†Œ๎€ƒ๎…ฏ๎„ž๎†ต๎†Œ๎†๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎†๎€ƒ๎–๎€ƒ
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L
๎„ž๎†๎€ƒ๎„‚๎…๎„š๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎†ต๎…ฏ๎„ž๎†Œ๎€ƒ๎„ž๎†š๎€ƒ๎„ƒ๎€ƒ๎†Œ๎„ ๎†‰๎…ฝ๎…ถ๎„š๎†Œ๎„ž๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎„ž๎†ต๎†Œ๎†๎€ƒ๎„‚๎†š๎†š๎„ž๎…ถ๎†š๎„ž๎†๎˜
๎„๎„ž๎†๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎‡€๎…๎†๎ฒ๎„ƒ๎ฒ๎‡€๎…๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎—
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๎—
๎„‚๎†Œ๎†Ÿ๎€ƒ๎„๎…๎†‰๎„ž๎†Œ๎€ƒ๎„ƒ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎…ต๎„ž๎…๎…ฏ๎…ฏ๎„ž๎†ต๎†Œ๎„ž๎€ƒ๎†‰๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎…ต๎„‚๎…ฏ๎„‚๎„š๎„ž๎†๎€ƒ๎–๎€ƒ
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D
๎„ ๎‡€๎„ž๎…ฏ๎…ฝ๎†‰๎†‰๎„ž๎†Œ๎€ƒ๎„ž๎†š๎€ƒ๎†๎†ต๎…๎‡€๎†Œ๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎…ฝ๎…ถ๎€ƒ๎„š๎„ ๎†Œ๎…ฝ๎†ต๎…ฏ๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎…ฉ๎„ž๎†š๎†๎€ƒ
๎†‹๎†ต๎…๎€ƒ๎†๎…ฝ๎…ถ๎†š๎€ƒ๎…ต๎…๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎†‰๎…ฏ๎„‚๎„๎„ž๎˜
๎—๎…ฝ๎†ต๎†Œ๎€ƒ๎„‚๎„๎„๎…ฝ๎…ต๎†‰๎…ฏ๎…๎†Œ๎€ƒ๎„๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎•๎€ƒ๎…ฉ๎›๎„‚๎…๎€ƒ๎„š๎†ธ๎€ƒ๎—
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I
๎…ถ๎†š๎„ ๎…๎†Œ๎„ž๎†Œ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎–๎€ƒ
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๎€ƒ๎ž
๎†ต๎…๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎—๎€ƒ๎€’๎…ฝ๎…ฏ๎…ฏ๎„ž๎„๎†š๎…๎„จ๎€ƒ๎…๎…ถ๎†š๎„ž๎†Œ๎„‚๎†๎†๎…ฝ๎„๎…๎„‚๎†š๎…๎„จ๎€ƒ๎†๎†ต๎†Œ๎€ƒ ๎…ฏ๎„‚๎€ƒ
๎†๎„‚๎…ถ๎†š๎„ ๎€ƒ๎พ๎€’๎€ฏ๎ž๎ž๎ฟ๎€ƒ๎ฝ๎€ƒ๎€œ๎…ถ๎†š๎†Œ๎„ž๎†‰๎†Œ๎…๎†๎„ž๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎…ฏ๎„ž๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎–๎€ƒ
-
O
๎†Œ๎…๎„‚๎…ถ๎…๎†๎„ž๎†Œ๎€ƒ ๎…ต๎„‚๎€ƒ ๎‡€๎…๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎„จ๎„‚๎…ต๎…๎…ฏ๎…ฏ๎„ž๎€ƒ ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ ๎„ก๎†š๎†Œ๎„ž๎€ƒ ๎„š๎…๎†๎†‰๎…ฝ๎…ถ๎…๎„๎…ฏ๎„ž๎€ƒ๎€ƒ
๎„ž๎†š๎•๎€ƒ ๎†Œ๎„ ๎†‰๎…ฝ๎…ถ๎„š๎†Œ๎„ž๎€ƒ ๎„‚๎†ต๎‡†๎€ƒ ๎…ฝ๎„๎…ฉ๎„ž๎„๎†š๎…๎„จ๎†๎€ƒ ๎„จ๎…๎‡†๎„ ๎†๎€ƒ ๎„‚๎„จ๎…๎…ถ๎€ƒ ๎†‹๎†ต๎„ž๎€ƒ ๎…ฏ๎„ž๎†๎€ƒ ๎†ต๎†๎„‚๎…๎„ž๎†Œ๎†๎•๎€ƒ
๎†‰๎†ต๎…๎†๎†๎„ž๎…ถ๎†š๎€ƒ ๎„๎„ ๎…ถ๎„ ๎„จ๎…๎„๎…๎„ž๎†Œ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„š๎…๎‡€๎„ž๎†Œ๎†๎„ž๎†๎€ƒ ๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ ๎†‹๎†ต๎›๎…๎…ฏ๎†๎€ƒ
๎†๎…ฝ๎…ถ๎†š๎€ƒ๎„ž๎…ถ๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎€ƒ๎„š๎›๎„‚๎†š๎†š๎„ž๎…ถ๎„š๎†Œ๎„ž๎•๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎†š๎†Œ๎†ต๎„๎†š๎†ต๎†Œ๎„ž๎†๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎†‹๎†ต๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ
๎…ฉ๎›๎„ž๎‡†๎„ž๎†Œ๎„๎„ž๎€ƒ๎…ต๎…ฝ๎…ถ๎€ƒ๎…ต๎„‚๎…ถ๎„š๎„‚๎†š๎˜
Claudine
ROHFRISTCH
Reprรฉsentante des Usagers au Centre Hospitalier de Dax-
Cรดte dโ€™Argent
4
๎ญ๎ฒ๎€ƒ๎ค๎…š๎„ ๎…ต๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎…ฝ๎„๎…ฏ๎…๎…๎„‚๎†š๎…ฝ๎…๎†Œ๎„ž๎†๎€ƒ๎—๎€ƒ๎„๎„‚๎…ถ๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎•๎€ƒ๎€˜๎†Œ๎…ฝ๎…๎†š๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎•๎€ƒ๎—๎„‚๎†Œ๎„๎…ฝ๎†ต๎†Œ๎†๎€ƒ๎„š๎†ต๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎•๎€ƒ๎€˜๎…ฝ๎†๎†๎…๎„ž๎†Œ๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎•๎€ƒ
๎—๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎„š๎†Œ๎…ฝ๎…๎†š๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎„ฎ๎€ƒ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎„ž๎•๎€ƒ๎€ฏ๎„š๎„ž๎…ถ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎•๎€ƒ๎—๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎„๎…š๎„‚๎†Œ๎…๎„ž๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎…ต๎„ž๎…ถ๎†š๎„ž๎†ต๎†๎„ž๎€ƒ๎„š๎†ต๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎•๎€ƒ๎€ง๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎„š๎†ต๎€ƒ๎†๎‡‡๎†๎†š๎„Ÿ๎…ต๎„ž๎€ƒ๎„š๎›๎…๎…ถ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎•๎€ƒ๎€ƒ๎™๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎„ž๎€ƒ๎„‚๎†ต๎€ƒ๎†š๎†Œ๎„‚๎‡€๎„‚๎…๎…ฏ๎˜
๎ฎ๎€ƒ๎ฒ๎€ƒ๎ค๎…š๎„ ๎…ต๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎„ƒ๎€ƒ๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎†Œ๎€ƒ๎„ž๎…ถ๎€ƒ๎„จ๎…ฝ๎…ถ๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„‚๎„๎†Ÿ๎€ƒ๎‡€๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎†๎„‚๎…ถ๎†š๎„ ๎€ƒ๎—๎€ƒ๎จ๎†Œ๎…๎„ž๎…ถ๎„๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎…ถ๎…ฝ๎…ถ๎€ƒ๎†‰๎†Œ๎…ฝ๎…๎†Œ๎„‚๎…ต๎…ต๎„ ๎†๎•๎€ƒ๎‹๎†Œ๎…๎„‚๎…ถ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎„š๎„ž๎†๎€ƒ๎ฑ๎€ƒ๎†๎„ž๎„๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ๎„ƒ๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎€ƒ๎…ต๎„‚๎…ฉ๎„ž๎†ต๎†Œ๎€ƒ๎พ๎€œ๎…ถ๎„š๎…ฝ๎†๎„๎…ฝ๎†‰๎…๎„ž๎†๎•๎€ƒ๎€ฏ๎…ต๎„‚๎…๎„ž๎†Œ๎…๎„ž๎€ƒ๎…๎…ถ๎†š๎„ž๎†Œ๎‡€๎„ž๎…ถ๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎•๎€ƒ๎š๎„‚๎„š๎…๎…ฝ๎†š๎…š๎„ ๎†Œ๎„‚๎†‰๎…๎„ž๎•๎€ƒ๎ž๎„‚๎…ฏ๎…ฏ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ถ๎„‚๎…๎†๎†๎„‚๎…ถ๎„๎„ž๎•๎€ƒ๎€‘๎…ฏ๎…ฝ๎„๎€ƒ๎…ฝ๎†‰๎„ ๎†Œ๎„‚๎†š๎…ฝ๎…๎†Œ๎„ž๎ฟ๎˜
๎ฏ๎€ƒ๎ฒ๎€ƒ๎€„๎†ต๎†š๎†Œ๎„ž๎€ƒ๎†š๎…š๎„ ๎…ต๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…๎…ถ๎‡€๎„ž๎†๎†Ÿ๎€ƒ๎…๎†ต๎„ ๎„ž๎€ƒ๎—๎€ƒ๎€ง๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎š๎„ž๎†๎†๎…ฝ๎†ต๎†Œ๎„๎„ž๎†๎€ƒ๎€ฌ๎†ต๎…ต๎„‚๎…๎…ถ๎„ž๎†๎˜
๏†
๎€พ๎„ž๎†๎€ƒ ๎„ž๎…ถ๎…ฉ๎„ž๎†ต๎‡†๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎…ถ๎†š๎€ƒ ๎„‚๎‡€๎„‚๎…ถ๎†š๎€ƒ ๎†š๎…ฝ๎†ต๎†š๎€ƒ ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎†ต๎…ถ๎„ž๎€ƒ
๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…๎„ž๎†๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๎€พ๎„‚๎€ƒ๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎†Œ๎„ž๎†š๎„ž๎…ถ๎…๎†Œ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎„‚๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎…ฝ๎„๎…ฉ๎„ž๎„๎†Ÿ๎€ƒ๎„จ๎€ƒยซ dโ€™รฉvaluer, dโ€™une part,
lโ€™existence dโ€™un systรจme de pilotage de lโ€™รฉtablissement pour lโ€™amรฉliora๎†Ÿ on de la qualitรฉ et de la
sรฉcuritรฉ des soins et des prises en charge dans chacun des secteurs dโ€™ac๎†Ÿ vitรฉ et dโ€™autre part la
maturitรฉ des dรฉmarches qualitรฉ et ges๎†Ÿ on des risques, en par๎†Ÿ culier leur dรฉploiement au plus
prรจs des รฉquipes et de la prise en charge des pa๎†Ÿ ents ยป.
๎€พ๎›๎„ ๎…ต๎„ž๎†Œ๎…๎„ž๎…ถ๎„๎„ž๎€ƒ๎„š๎›๎†ต๎…ถ๎„ž๎€ƒ๎„๎†ต๎…ฏ๎†š๎†ต๎†Œ๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎†๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎„ž๎†๎†š๎€ƒ๎„š๎…ฝ๎…ถ๎„๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎†Œ๎…๎…ฝ๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎›๎„‚๎„๎†š๎…๎…ฝ๎…ถ๎˜๎€ƒ๎€พ๎„ž๎€ƒ๎€’๎„ž๎…ถ๎†š๎†Œ๎„ž๎€ƒ
๎€ฌ๎…ฝ๎†๎†‰๎…๎†š๎„‚๎…ฏ๎…๎„ž๎†Œ๎€ƒ๎„š๎„ž๎€ƒ๎€˜๎„‚๎‡†๎€ƒ๎†๎„ž๎€ƒ๎„š๎…ฝ๎…๎†š๎€ƒ๎„š๎„ž๎€ƒ๎„š๎„ ๎…ต๎…ฝ๎…ถ๎†š๎†Œ๎„ž๎†Œ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎†๎…ฝ๎…ถ๎€ƒ๎†๎‡‡๎†๎†š๎„Ÿ๎…ต๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„‚๎…ถ๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ
๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ ๎„ž๎†๎†š๎€ƒ ๎†๎†ต๎„จ๎„จ๎…๎†๎„‚๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎…ต๎„‚๎†š๎†ต๎†Œ๎„ž๎€ƒ ๎ด๎€ƒ ๎„๎›๎„ž๎†๎†š๎ฒ๎„ƒ๎ฒ๎„š๎…๎†Œ๎„ž๎€ƒ ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎…ฏ๎…๎†๎„ ๎•๎€ƒ ๎„š๎„ ๎†‰๎…ฏ๎…ฝ๎‡‡๎„ ๎€ƒ ๎†๎†ต๎†Œ๎€ƒ ๎…ฏ๎„ž๎€ƒ ๎†š๎„ž๎†Œ๎†Œ๎„‚๎…๎…ถ๎€ƒ ๎„ž๎†š๎€ƒ ๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„ ๎€ƒ ๎„ž๎…ถ๎€ƒ
๎„๎…ฝ๎…ถ๎†š๎…๎…ถ๎†ต๎€ƒ๎ด๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎…ต๎„‚๎… ๎†š๎†Œ๎…๎†๎„ž๎†Œ๎€ƒ๎†๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎˜๎€ƒ
๏†
๎€พ๎„‚๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎†๎„ž๎€ƒ๎„š๎„ ๎†Œ๎…ฝ๎†ต๎…ฏ๎„ž๎†Œ๎„‚๎€ƒ๎„š๎†ต๎€ƒ๎ญer๎€ƒ๎„‚๎†ต๎€ƒ๎ฑ๎€ƒ๎…ฉ๎†ต๎…๎…ถ๎€ƒ๎„ž๎†š๎€ƒ๎†๎„ž๎†Œ๎„‚๎€ƒ๎„๎…ฝ๎…ถ๎„š๎†ต๎…๎†š๎„ž๎€ƒ๎†‰๎„‚๎†Œ๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎…ฝ๎†๎„ ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎ฑ๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎—
๎ป๎€ƒ ๎ž๎…๎…ต๎…ฝ๎…ถ๎„ž๎€ƒ๎…๎€œ๎š๎‹๎„๎€œ๎•๎€ƒcoordonnateur, Pra๎†Ÿ cien Hospitalier
๎ป๎€ƒ ๎€„๎…ถ๎…ถ๎…๎„๎…ฌ๎€ƒ๎€‘๎‹๎จ๎š๎€‘๎‹๎จ๎ž๎ž๎‹๎…, soignant
๎ป๎€ƒ ๎„๎„‚๎†Œ๎†Ÿ๎€ƒ๎…ถ๎„ž๎€ƒ๎€พ๎€„๎ž๎ž๎€œ๎š๎š๎€œ๎•๎€ƒsoignant
๎ป๎€ƒ ๎€บ๎„ž๎„‚๎…ถ๎€ƒ๎„๎„‚๎†Œ๎„๎€ƒ๎€˜๎€„๎จ๎€‘๎‹๎ž๎•๎€ƒges๎†Ÿ onnaire
๎ป๎€ƒ ๎€บ๎„ž๎„‚๎…ถ๎…ถ๎…๎…ถ๎„ž๎€ƒ๎€‘๎€ฏ๎š๎š๎€ฏ๎€œ๎…๎•๎€ƒautre (qualitรฉ)
๏†
๎€พ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎ณ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎†Œ๎„ž๎†‰๎…ฝ๎†๎„ž๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎ฏ๎€ƒ๎…ฝ๎†ต๎†Ÿ๎€ƒ๎…ฏ๎†๎€ƒ๎€ƒ๎—๎€ƒ๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎•๎€ƒ๎…ฏ๎›๎„‚๎†ต๎„š๎…๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎€ƒ๎„ž๎†š๎€ƒ๎…ฏ๎„ž๎€ƒ๎š๎š๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎ฒ๎†š๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎›๎›๎˜
๏€ผ๎€ž๎†š๎„‚๎†‰๎„ž๎€ƒ๎ญ๎€ƒ๎—๎€ƒ๎…๎„š๎„ž๎…ถ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†
๏€ผ๎€ž๎†š๎„‚๎†‰๎„ž๎€ƒ๎ฎ๎€ƒ๎—๎€ƒ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎…ถ๎…๎‡€๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎€ƒ๎พ๎„๎†Œ๎…๎†Ÿ๎€ƒ๎„๎…๎†š๎„ ๎ฟ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎†ต๎€ƒ๎…ถ๎…๎‡€๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„‚๎…๎†š๎†Œ๎…๎†๎„ž๎€ƒ๎„š๎†ต๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž
๏€ผ๎€ž๎†š๎„‚๎†‰๎„ž๎€ƒ๎ฏ๎€ƒ๎—๎€ƒ๎…š๎…๎„ ๎†Œ๎„‚๎†Œ๎„๎…š๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎•๎€ƒ๎„๎„‚๎†Œ๎„‚๎„๎†š๎„ ๎†Œ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎…๎„š๎„ž๎…ถ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…๎…ฝ๎†Œ๎…๎†š๎„ ๎†๎€ƒ๎„š๎›๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š
๏€ผ๎€ž๎†š๎„‚๎†‰๎„ž๎€ƒ๎ฐ๎€ƒ๎—๎€ƒ๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎…ฏ๎„‚๎…ถ๎†๎€ƒ๎„š๎›๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎…๎…ถ๎„๎…ฏ๎†ต๎„‚๎…ถ๎†š๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎…ฝ๎„๎…ฉ๎„ž๎„๎†Ÿ๎€ƒ๎„จ๎†๎€ƒ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎•๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎†๎…๎…๎…ถ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎›๎†ต๎…ถ๎€ƒ๎†‰๎…๎…ฏ๎…ฝ๎†š๎„ž๎•๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„ ๎„๎…š๎„ ๎„‚๎…ถ๎„๎„ž๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎„š๎„ž๎†๎€ƒ๎…ต๎…ฝ๎„š๎„‚๎…ฏ๎…๎†š๎„ ๎†๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…
๏€ผ๎€ž๎†š๎„‚๎†‰๎„ž๎€ƒ๎ฑ๎€ƒ๎—๎€ƒ๎…ฏ๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎…ฏ๎„‚๎…ถ๎†๎€ƒ๎„š๎›๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎˜
risque รฉlevรฉ ou trรจs รฉlevรฉ (dont
la maรฎtrise nโ€™est pas assurรฉe)
risque devant faire lโ€™objet de la
poursuite dโ€™actions et de mesures
dโ€™รฉvaluation
risque maรฎtrisรฉ
Lโ€™audit des processus
๎€พ๎„‚๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„๎„ž๎†Œ๎†š๎…๎„จ๎…๎„๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎€ƒ๎„๎„ ๎…ถ๎„ ๎„จ๎…๎„๎…๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎„‚๎†Œ๎†š๎…๎„๎…๎†‰๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„š๎…๎†Œ๎„ž๎„๎†š๎„ž๎€ƒ๎„š๎›๎„ž๎…ถ๎‡€๎…๎†Œ๎…ฝ๎…ถ๎€ƒ๎ญ๎ฎ๎ฌ๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎†ต๎‡†๎€ƒ๎„ž๎†š๎€ƒ๎…ถ๎…ฝ๎…ถ๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎†ต๎‡†๎€ƒ
๎†‹๎†ต๎…๎€ƒ๎…ฝ๎…ถ๎†š๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ ๎„š๎„ ๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎€ƒ๎„š๎†ต๎€ƒ๎€’๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎™๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎˜๎€ƒ๎€’๎„ž๎†š๎†š๎„ž๎€ƒ๎†‰๎†Œ๎„ ๎†‰๎„‚๎†Œ๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ๎„‚๎€ƒ๎„๎…ฝ๎…ถ๎„š๎†ต๎…๎†š๎€ƒ๎„ƒ๎€ƒ๎…๎„š๎„ž๎…ถ๎†š๎…๎„จ๎…๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ
๎„๎…š๎„‚๎„๎†ต๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎€ƒ๎„ž๎†š๎€ƒ๎„š๎›๎„ž๎…ถ๎€ƒ๎„š๎„ ๎„จ๎…๎…ถ๎…๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎…ถ๎…๎‡€๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„‚๎… ๎†š๎†Œ๎…๎†๎„ž๎•๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎„ž๎…ถ๎„จ๎…๎…ถ๎€ƒ๎†‰๎†Œ๎…ฝ๎†‰๎…ฝ๎†๎„ž๎†Œ๎€ƒ๎†ต๎…ถ๎€ƒ๎†‰๎…ฏ๎„‚๎…ถ๎€ƒ๎„š๎›๎„‚๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„๎…ฝ๎†Œ๎†Œ๎„ž๎„๎†š๎…๎‡€๎„ž๎†๎€ƒ๎„š๎„ž๎†๎†š๎…๎…ถ๎„ ๎€ƒ๎„ƒ๎€ƒ๎„ ๎‡€๎…๎†š๎„ž๎†Œ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ
๎„๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎…ถ๎„ž๎€ƒ๎†๎„ž๎€ƒ๎†Œ๎„ ๎„‚๎…ฏ๎…๎†๎„ž๎…ถ๎†š๎˜๎€ƒ๎€’๎„ž๎†š๎†š๎„ž๎€ƒ๎„‚๎†‰๎†‰๎†Œ๎…ฝ๎„๎…š๎„ž๎€ƒ๎„จ๎…ฝ๎…ถ๎„š๎„ ๎„ž๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„‚๎€ƒ๎†‰๎†Œ๎…๎…ฝ๎†Œ๎…๎€ƒ๎…ฝ๎†ต๎€ƒ๎„‚๎€ƒ๎†‰๎…ฝ๎†๎†š๎„ž๎†Œ๎…๎…ฝ๎†Œ๎…๎€ƒ๎„‚๎€ƒ๎„š๎…ฝ๎…ถ๎„๎€ƒ๎†‰๎„ž๎†Œ๎…ต๎…๎†๎€ƒ๎„š๎„ž๎€ƒ๎…š๎…๎„ ๎†Œ๎„‚๎†Œ๎„๎…š๎…๎†๎„ž๎†Œ๎€ƒ
๎…ฏ๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎•๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎„‚๎…ฏ๎…ฝ๎†Œ๎…๎†๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎…๎†๎†‰๎…ฝ๎†๎…๎†š๎…๎„จ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„‚๎…๎†š๎†Œ๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†‰๎…ฏ๎„‚๎„๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎„š๎„ ๎„จ๎…๎…ถ๎…๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎†‰๎…ฏ๎„‚๎…ถ๎†๎€ƒ๎„š๎›๎„‚๎„๎†š๎…๎…ฝ๎…ถ๎˜๎€ƒ๎€ƒ๎€ƒ
Les 16 thรฉmatiques auditรฉes et prรฉsentรฉes sous forme de ๏ฌ che dans ce numรฉro de Vitamine
Le Compte qualitรฉ
๎‹๎†ต๎†Ÿ๎€ƒ๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎…ฏ๎…ฝ๎…ถ๎…๎…๎†š๎†ต๎„š๎…๎…ถ๎„‚๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎…๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎˜๎€ƒ
๎€พ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†๎†š๎€ƒ๎„ž๎‡†๎†‰๎…ฏ๎…ฝ๎…๎†š๎„ ๎€ƒ๎„š๎…๎„ซ๎€ƒ๎„ ๎†Œ๎„ž๎…ต๎…ต๎„ž๎…ถ๎†š๎€ƒ๎†๎„ž๎…ฏ๎…ฝ๎…ถ๎€ƒ๎…ฏ๎„ž๎€ƒ๎…ต๎…ฝ๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ ๎„š๎†ต๎†Œ๎„ž๎€ƒ๎—
๎ฒ๎€ƒ๎€˜๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎„‚๎†๎€ƒ๎„š๎†ต๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎…๎…ถ๎…๎†Ÿ๎€ƒ๎„‚๎…ฏ๎•๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎€ƒ๎…ต๎…ฝ๎„๎…๎…ฏ๎…๎†๎„ž๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎†‰๎…ฝ๎†ต๎†Œ๎€ƒ๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎…๎†Œ๎„‚๎…ต๎…ต๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎˜
๎ฒ๎€ƒ๎€˜๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎€ƒ๎„๎„‚๎†๎€ƒ๎„š๎†ต๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎…๎…ถ๎†š๎„ž๎†Œ๎…ต๎„ ๎„š๎…๎„‚๎…๎†Œ๎„ž๎• ๎…ฏ๎„‚๎€ƒ๎€ฌ๎€„๎ž๎€ƒ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎…ต๎…ฝ๎„๎…๎…ฏ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„‚๎€ƒ๎†Œ๎„ ๎„š๎†ต๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ ๎„๎„‚๎†Œ๎†š๎†๎€ƒ
๎…๎„š๎„ž๎…ถ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„ ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎†Œ๎„ ๎„๎„ ๎„š๎„ž๎…ถ๎†š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„ž๎†š๎ฌ๎…ฝ๎†ต๎€ƒ๎†‰๎„ž๎†ต๎†š๎€ƒ๎„š๎„ ๎„๎…๎„š๎„ž๎†Œ๎€ƒ๎…ฏ๎›๎…ฝ๎†Œ๎…๎„‚๎…ถ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎›๎†ต๎…ถ๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎…๎…ถ๎†š๎„ž๎†Œ๎…ต๎„ ๎„š๎…๎„‚๎…๎†Œ๎„ž๎˜
๎ฒ๎€ƒ ๎€˜๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎„ž๎€ƒ ๎„๎„‚๎†๎€ƒ ๎„š๎†ต๎€ƒ ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ ๎„š๎„ž๎€ƒ ๎†๎†ต๎…๎‡€๎…๎•๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎€ฌ๎€„๎ž๎€ƒ ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎…ต๎…ฝ๎„๎…๎…ฏ๎…๎†๎„‚๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎›๎„ ๎†š๎„‚๎„๎…ฏ๎…๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ ๎„š๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎†Œ๎„ ๎„š๎†ต๎„๎†š๎…๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„ ๎„๎„‚๎†Œ๎†š๎†๎€ƒ
๎…๎„š๎„ž๎…ถ๎†š๎…๎„จ๎…๎„ ๎†๎€ƒ๎…ฏ๎…ฝ๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎†‰๎†Œ๎„ ๎„๎„ ๎„š๎„ž๎…ถ๎†š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎˜๎€ƒ๎€œ๎…ฏ๎…ฏ๎„ž๎€ƒ๎†‰๎„ž๎†ต๎†š๎€ƒ๎„š๎„ ๎„๎…๎„š๎„ž๎†Œ๎€ƒ๎„š๎„ž๎€ƒ๎…ถ๎„ž๎€ƒ๎†‰๎„‚๎†๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ž๎†Œ๎€ƒ๎„š๎„ž๎€ƒ๎‡€๎…๎†๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„ž๎‡€๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„š๎„ ๎„๎…๎†๎…๎…ฝ๎…ถ๎†๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ
๎†๎„ž๎†ต๎…ฏ๎€ƒ๎„จ๎…ฝ๎…ถ๎„š๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎„‚๎„๎†š๎…๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ ๎„๎†Œ๎…๎†š๎„ž๎†๎˜
๎€พ๎„ž๎€ƒ๎„๎‡‡๎„๎…ฏ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎„๎„ž๎†Œ๎†Ÿ๎€ƒ๎„ฎ๎€ƒ๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„ž๎†๎†š๎€ƒ๎…ต๎„‚๎…๎…ถ๎†š๎„ž๎…ถ๎†ต๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎ฐ๎€ƒ๎„‚๎…ถ๎†๎•๎€ƒ๎„‚๎‡€๎„ž๎„๎€ƒ๎†Œ๎„ ๎‡€๎…๎†๎…๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎„๎…ฝ๎…ต๎†‰๎†š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎ฎ๎€ƒ๎„‚๎…ถ๎†๎˜
QUELQUES
REPรˆRES SUR
LA Dร‰MARCHE DE
CERTIFICATION
V2014
Fiche gรฉnรฉrale - MANAGEMENT DE LA QUALITร‰
ET DE LA GESTION DES RISQUES
5
LES POINTS ร€ AMร‰LIORER
๏€ผ๎—๎…ฝ๎†ต๎†Œ๎†๎†ต๎…๎†š๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎„š๎›๎†ต๎…ถ๎„ž๎€ƒ ๎†‰๎…ฝ๎…ฏ๎…๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ ๎„š๎„ž๎€ƒ
๎…ต๎„ ๎†š๎†Œ๎…ฝ๎…ฏ๎…ฝ๎…๎…๎„ž๎€ƒ ๎„ž๎†š๎€ƒ ๎„š๎„ž๎€ƒ ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎…ฏ๎„‚๎€ƒ ๎†‰๎„ž๎†Œ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎…ถ๎„๎„ž๎€ƒ ๎…๎…ถ๎„๎…ฏ๎†ต๎„‚๎…ถ๎†š๎€ƒ
๎†š๎…ฝ๎†ต๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎…๎…ถ๎„š๎…๎„๎„‚๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ๎™๎€ง๎š
Les principales donnรฉes relatives aux
รฉvaluations sont :
๏€ผ๎…๎…ฝ๎…ต๎„๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†Œ๎„ ๎„๎…ฏ๎„‚๎…ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎†๎€ƒ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎—๎€ƒ76
๏€ผ๎…๎…ฝ๎…ต๎„๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†Œ๎„ž๎…ต๎„ž๎†Œ๎„๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎—๎€ƒ256
๏€ผ๎…๎…ฝ๎…ต๎„๎†Œ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎†ต๎‡†๎€ƒ๎„ž๎†š๎€ƒ๎…ถ๎…ฝ๎…ถ๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎†ต๎‡†๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„ ๎†๎€ƒ๎„ƒ๎€ƒ
๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎…๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎—๎€ƒ121
๏€ผ๎…๎…ฝ๎…ต๎„๎†Œ๎„ž๎€ƒ ๎„š๎„ž๎€ƒ ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎†๎€ƒ ๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ
๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎พ๎€œ๎—๎—๎•๎€ƒ๎š๎„๎„๎•๎€ƒ๎€’๎š๎€œ๎น๎•๎€ƒ๎—๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎ฒ๎ค๎†Œ๎„‚๎„๎„ž๎†ต๎†Œ๎†๎ฟ๎€ƒ๎—๎€ƒ51
๏€ผ๎…๎…ฝ๎…ต๎„๎†Œ๎„ž๎€ƒ๎„š๎›๎€ž๎‡€๎„Ÿ๎…ถ๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎€ฏ๎…ถ๎„š๎„ ๎†๎…๎†Œ๎„‚๎„๎…ฏ๎„ž๎†๎€ƒ๎†๎…๎…๎…ถ๎„‚๎…ฏ๎„ ๎†๎€ƒ๎„ž๎†š๎€ƒ๎„๎…ฝ๎†š๎„ ๎†๎€ƒ๎„ž๎…ถ๎€ƒ๎ฎ๎ฌ๎ญ๎ฐ๎€ƒ๎—๎€ƒ
680
OBJECTIF(S) ACTION(S) Dโ€™AMร‰LIORATION PILOTE(S) ร‰CHร‰ANCE
PRร‰VUE
๎š๎„ž๎…ถ๎„จ๎…ฝ๎†Œ๎„๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎„š๎†ต๎€ƒ๎—๎…ฏ๎„‚๎…ถ๎€ƒ
๎„š๎›๎€„๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎†๎€ƒ๎™๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎ž๎„ ๎„๎†ต๎†Œ๎…๎†š๎„ ๎€ƒ
๎พ๎—๎˜๎€„๎˜๎™๎˜๎ž๎˜๎ฟ
๎€„๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎„š๎…๎†๎†‰๎…ฝ๎†๎…๎†Ÿ๎€ƒ๎„จ๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎„š๎†ต๎€ƒ๎—๎˜๎€„๎˜๎™๎˜๎ž๎˜๎€ƒ๎พ๎„š๎„ ๎†๎…๎…๎…ถ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ
๎†๎‡‡๎†๎†š๎„ ๎…ต๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎€ƒ๎„š๎›๎†ต๎…ถ๎€ƒ๎†Œ๎„ ๎„จ๎„ ๎†Œ๎„ž๎…ถ๎†š๎€ƒ๎„š๎†ต๎€ƒ๎†๎„ž๎„๎†š๎„ž๎†ต๎†Œ๎€ƒ๎„๎…ฝ๎…ถ๎„๎„ž๎†Œ๎…ถ๎„ ๎•๎€ƒ๎„ฎ๎€ƒ๎„๎…š๎„ž๎€ƒ๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎•๎€ƒ
๎„ž๎†š๎€ƒ๎†š๎„‚๎„๎…ฏ๎„ž๎„‚๎†ต๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฝ๎†Œ๎„š๎ฟ
๎€˜๎…๎†Œ๎„ž๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎™๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎€ง๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ
๎š๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎พ๎€˜๎™๎€ง๎š๎ฟ ๎ญer๎€ƒ๎†‹๎†ต๎„‚๎„š๎†Œ๎…๎˜๎€ƒ
๎ฎ๎ฌ๎ญ๎ฑ
๎ž๎‡‡๎†๎†š๎„ ๎…ต๎„‚๎†Ÿ๎€ƒ๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎…๎…ถ๎„š๎…๎„๎„‚๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ๎„š๎„ž๎€ƒ๎†๎†ต๎…๎‡€๎…๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎„ž๎†Œ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎…ถ๎„๎„ž ๎€ง๎†Œ๎…ฝ๎†ต๎†‰๎„ž๎€ƒ๎„๎„‚๎…ถ๎„‚๎…๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎™๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ
๎€ง๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎š๎…๎†๎†‹๎†ต๎„ž๎†
๎€˜๎„ ๎‡€๎„ž๎…ฏ๎…ฝ๎†‰๎†‰๎„ž๎†Œ๎€ƒ๎…ฏ๎„‚๎€ƒ๎„๎†ต๎…ฏ๎†š๎†ต๎†Œ๎„ž๎€ƒ
๎„š๎›๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†
๎—๎…ฝ๎†ต๎†Œ๎†๎†ต๎…๎†š๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎…ฏ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎„๎„‚๎†Œ๎†š๎…ฝ๎…๎†Œ๎„‚๎†‰๎…š๎…๎„ž๎†๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ
๎„‚๎†๎†๎…ฝ๎„๎…๎„ ๎†๎€ƒ๎„‚๎†ต๎‡†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†๎€ƒ๎พ๎…š๎…ฝ๎†Œ๎†๎€ƒ๎†๎„ž๎„๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ๎„ƒ๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎ฟ
๎€’๎…ฝ๎…ฝ๎†Œ๎„š๎…ฝ๎…ถ๎…ถ๎„‚๎†š๎„ž๎†ต๎†Œ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎…๎†๎†‹๎†ต๎„ž๎†๎€ƒ๎„‚๎†๎†๎…ฝ๎„๎…๎„ ๎†๎€ƒ
๎„‚๎†ต๎‡†๎€ƒ๎†๎…ฝ๎…๎…ถ๎†
๎ฝ๎€ƒ๎†Œ๎„ ๎„จ๎„ ๎†Œ๎„ž๎…ถ๎†š๎€ƒ๎…ต๎„ ๎„š๎…๎„๎„‚๎…ฏ๎€ƒ๎„š๎†ต๎€ƒ๎†๎„ž๎„๎†š๎„ž๎†ต๎†Œ๎€ƒ๎„๎…ฝ๎…ถ๎„๎„ž๎†Œ๎…ถ๎„ 
๎€บ๎†ต๎…๎…ฏ๎…ฏ๎„ž๎†š๎€ƒ๎ฎ๎ฌ๎ญ๎ฑ
๎š๎„ ๎„‚๎…ฏ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎›๎†ต๎…ถ๎€ƒ๎„ž๎‡†๎„ž๎†Œ๎„๎…๎„๎„ž๎€ƒ๎š๎šplan blanc๎›๎›๎€ƒ๎€ƒ๎พ๎„‚๎…‹๎€ƒ๎€ƒ๎†ต๎‡†๎€ƒ๎…ต๎„‚๎†๎†๎…๎„จ๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎„‚๎†Ÿ๎€ƒ๎„ž๎…ถ๎†š๎†๎ฟ ๎š๎„ž๎†๎†‰๎…ฝ๎…ถ๎†๎„‚๎„๎…ฏ๎„ž๎€ƒ๎„š๎†ต๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎†ต๎†Œ๎…๎„ž๎…ถ๎„๎„ž๎† ๎€˜๎„ ๎„๎˜๎€ƒ๎ฎ๎ฌ๎ญ๎ฑ
๎€„๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„ž๎†Œ๎€ƒ๎…ฏ๎„ž๎€ƒ๎†Œ๎„ž๎†š๎…ฝ๎†ต๎†Œ๎€ƒ
๎„š๎›๎…๎…ถ๎„จ๎…ฝ๎†Œ๎…ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„‚๎…ถ๎†๎€ƒ๎…ฏ๎„ž๎†๎€ƒ
๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎†๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„‚๎„๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎†๎€ƒ
๎„๎…ฝ๎†Œ๎†Œ๎„ž๎„๎†Ÿ๎€ƒ๎‡€๎„ž๎†๎ฌ๎†‰๎†Œ๎„ ๎‡€๎„ž๎…ถ๎†Ÿ๎€ƒ๎‡€๎„ž๎†๎€ƒ๎†๎†ต๎…๎†š๎„ž๎€ƒ
๎„ƒ๎€ƒ๎†ต๎…ถ๎€ƒ๎€œ๎˜๎€ฏ๎˜๎€ƒ๎…ฝ๎†ต๎€ƒ๎†ต๎…ถ๎„ž๎€ƒ๎†‰๎…ฏ๎„‚๎…๎…ถ๎†š๎„ž
๎š๎„ž๎„š๎„ ๎„ฎ๎€ƒ๎…ถ๎…๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎†‰๎†Œ๎…ฝ๎„๎„ž๎†๎†๎†ต๎†๎€ƒ๎„š๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž๎€ƒ๎„ž๎†š๎€ƒ๎„š๎†ต๎€ƒ๎†Œ๎†€๎…ฏ๎„ž๎€ƒ๎„š๎„ž๎€ƒ๎š๎š๎…ฏ๎›๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎›๎›๎€ƒ
dรฉsignรฉ
๎€’๎„ž๎…ฏ๎…ฏ๎†ต๎…ฏ๎„ž๎€ƒ๎€œ๎˜๎€ฏ๎˜
๎ญer๎€ƒ๎†‹๎†ต๎„‚๎„š๎†Œ๎…๎˜๎€ƒ
๎ฎ๎ฌ๎ญ๎ฑ
๎€ฆ๎…ฝ๎†Œ๎…ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎š๎š๎„ž๎‡†๎†‰๎„ž๎†Œ๎†š๎†๎›๎›๎€ƒ๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎†ต๎†Ÿ๎€ƒ๎…ฏ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎…ฏ๎…ฝ๎…๎…๎„๎…๎„ž๎…ฏ๎€ƒ๎„š๎„ž๎€ƒ
๎„š๎„ ๎„๎…ฏ๎„‚๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎„ ๎‡€๎„Ÿ๎…ถ๎„ž๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎…๎…ถ๎„š๎„ ๎†๎…๎†Œ๎„‚๎„๎…ฏ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎„ƒ๎€ƒ๎…ฏ๎›๎„‚๎…ถ๎„‚๎…ฏ๎‡‡๎†๎„ž
๎ฎe๎€ƒ๎†๎„ž๎…ต๎„ž๎†๎†š๎†Œ๎„ž๎€ƒ
๎ฎ๎ฌ๎ญ๎ฑ
๎—๎„ ๎†Œ๎„ž๎…ถ๎…ถ๎…๎†๎„ž๎†Œ๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ
engagรฉe dans le
๎„š๎„ ๎‡€๎„ž๎…ฏ๎…ฝ๎†‰๎†‰๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ
๎…ฏ๎›๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ
๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎†
๎š๎„ ๎„‚๎…ฏ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎…ต๎„ž๎†๎†ต๎†Œ๎„ž๎†๎€ƒ๎„š๎›๎…๎…ต๎†‰๎„‚๎„๎†š๎€ƒ๎†๎†ต๎†Œ๎€ƒ๎…ฏ๎„ž๎†๎€ƒ๎„ ๎‡€๎„‚๎…ฏ๎†ต๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎†๎€ƒ๎„š๎„ž๎†๎€ƒ
๎†‰๎†Œ๎„‚๎†Ÿ๎€ƒ๎†‹๎†ต๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎…ฏ๎„ž๎†๎€ƒ๎พ๎€œ๎—๎—๎ฟ๎€ƒ๎„ž๎…ถ๎…๎„‚๎…๎„ ๎„ž๎†๎€ƒ๎„ž๎†š๎€ƒ๎„๎…ฝ๎…ต๎…ต๎†ต๎…ถ๎…๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ ๎ž๎…ฝ๎†ต๎†๎ฒ๎„๎…ฝ๎…ต๎…ต๎…๎†๎†๎…๎…ฝ๎…ถ๎€ƒ๎€œ๎—๎—๎€ƒ๎€˜๎—๎€’ ๎€บ๎†ต๎…๎…ถ๎€ƒ๎ฎ๎ฌ๎ญ๎ฑ
๎ณ๎„‚๎…ฏ๎…ฝ๎†Œ๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„ž๎†š๎€ƒ๎…ต๎…๎†๎„ž๎€ƒ๎„ž๎…ถ๎€ƒ๎†ˆ๎†ต๎‡€๎†Œ๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎†Œ๎„ž๎‡€๎†ต๎„ž๎†๎€ƒ๎…ต๎…ฝ๎†Œ๎„๎…๎„š๎…๎†š๎„ ๎€ƒ๎…ต๎…ฝ๎†Œ๎†š๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ
๎พ๎š๎„๎„๎ฟ๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎€œ๎—๎—๎€ƒ
๎ž๎…ฝ๎†ต๎†๎ฒ๎„๎…ฝ๎…ต๎…ต๎…๎†๎†๎…๎…ฝ๎…ถ๎€ƒ๎€œ๎—๎—๎€ƒ๎€˜๎—๎€’๎€ƒ๎ฝ๎€ƒ
๎†Œ๎„ž๎†๎†‰๎…ฝ๎…ถ๎†๎„‚๎„๎…ฏ๎„ž๎†๎€ƒ๎š๎˜๎„๎˜๎„๎˜๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎„ž๎„๎†š๎„ž๎†ต๎†Œ๎†๎€ƒ
๎„๎…ฝ๎…ถ๎„๎„ž๎†Œ๎…ถ๎„ ๎†
๎€˜๎„ ๎„๎˜๎€ƒ๎ฎ๎ฌ๎ญ๎ฑ
๎€„๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„ž๎†Œ๎€ƒ๎…ฏ๎›๎„‚๎„๎„๎„Ÿ๎†๎€ƒ๎„‚๎†ต๎‡†๎€ƒ
๎„š๎…ฝ๎„๎†ต๎…ต๎„ž๎…ถ๎†š๎†
๎€„๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„š๎†ต๎€ƒ๎†‰๎…ฏ๎„‚๎…ถ๎€ƒ๎„š๎„ž๎€ƒ๎„๎…ฏ๎„‚๎†๎†๎„ž๎…ต๎„ž๎…ถ๎†š๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎€ง๎„ž๎†๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎€ž๎…ฏ๎„ž๎„๎†š๎†Œ๎…ฝ๎…ถ๎…๎†‹๎†ต๎„ž๎€ƒ
๎„š๎„ž๎†๎€ƒ๎€˜๎…ฝ๎„๎†ต๎…ต๎„ž๎…ถ๎†š๎†๎€ƒ๎พ๎€ง๎€œ๎€˜๎ฟ ๎€’๎…ฝ๎…ต๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎†‰๎…๎…ฏ๎…ฝ๎†š๎„‚๎…๎„ž๎€ƒ๎€ง๎€œ๎€˜๎€ƒ ๎€˜๎„ ๎„๎˜๎€ƒ๎ฎ๎ฌ๎ญ๎ฑ
LES POINTS FORTS
๏€ผ๎€ฏ๎…ต๎†‰๎…ฏ๎…๎„๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ๎„จ๎…ฝ๎†Œ๎†š๎„ž๎€ƒ๎„š๎„ž๎†๎€ƒ๎†‰๎†Œ๎…ฝ๎„จ๎„ž๎†๎†๎…๎…ฝ๎…ถ๎…ถ๎„ž๎…ฏ๎†๎€ƒ๎„ž๎†š๎€ƒ๎„š๎„ž๎†๎€ƒ๎†๎„ž๎†Œ๎‡€๎…๎„๎„ž๎†๎€ƒ
๎„š๎„‚๎…ถ๎†๎€ƒ ๎…ฏ๎›๎…ฝ๎†‰๎†Ÿ๎€ƒ๎…ต๎…๎†๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ๎€ƒ ๎„š๎„ž๎†๎€ƒ ๎„๎…ฝ๎…ถ๎…ถ๎„‚๎…๎†๎†๎„‚๎…ถ๎„๎„ž๎†๎€ƒ ๎„ž๎…ถ๎€ƒ ๎…ต๎„‚๎†Ÿ๎€ƒ๎„Ÿ๎†Œ๎„ž๎€ƒ
๎„š๎›๎„‚๎…ต๎„ ๎…ฏ๎…๎…ฝ๎†Œ๎„‚๎†Ÿ๎€ƒ๎…ฝ๎…ถ
๏€ผA๎…ถ๎†š๎„ ๎†Œ๎…๎…ฝ๎†Œ๎…๎†š๎„ ๎€ƒ๎„š๎„ž๎€ƒ๎…ฏ๎„‚๎€ƒ๎„š๎„ ๎…ต๎„‚๎†Œ๎„๎…š๎„ž๎€ƒ๎†‹๎†ต๎„‚๎…ฏ๎…๎†š๎„ ๎€ƒ๎„ž๎†š๎€ƒ๎„ ๎†‹๎†ต๎…๎†‰๎„ž๎€ƒ๎„š๎„ ๎„š๎…๎„ ๎„ž
Les axes dโ€™amรฉlioration dรฉ๏ฌ nis sont notamment
LE GROUPE Dโ€™AUDIT DU PROCESSUS
EST COMPOSร‰ DE :
๎€บ๎„ž๎„‚๎…ถ๎€ƒ๎€’๎‹๎จ๎š๎€œ๎ค๎•๎€ƒDirecteur des A๏ฌ€ aires Gรฉnรฉrales, de la Qualitรฉ, de la Ges๎†Ÿ on
des Risques et des Rela๎†Ÿ ons avec les Usagers, Pilote
๎€˜๎†Œ๎€ƒ๎—๎„‚๎†๎„๎„‚๎…ฏ๎€ƒ๎€ฌ๎€ž๎š๎€ฏ๎€’๎‹๎ค๎ค๎€œ๎•๎€ƒPrรฉsident de la C.M.E.
๎€ž๎…ฏ๎…๎„‚๎…ถ๎„ž๎€ƒ๎€ฆ๎š๎€ž๎€’๎‹๎…๎•๎€ƒDirectrice des Soins
๎€˜๎†Œ๎€ƒ๎€’๎…ฏ๎„‚๎…๎†Œ๎„ž๎€ƒ๎ณ๎€ฏ๎…๎€’๎€œ๎…๎ค๎•๎€ƒ๎—ra๎†Ÿ cien hygiรฉniste, Coordonnateur des Risques associรฉs aux
Soins
๎„๎„‚๎†Œ๎†Ÿ๎€ƒ๎…ถ๎„ž๎€ƒ๎€พ๎€„๎€ฆ๎€ฆ๎€ฏ๎ค๎ค๎€œ๎•๎€ƒCadre assistant du pรดle Prestataire et ร  lโ€™EOHH
๎€บ๎„ž๎„‚๎…ถ๎ฒ๎บ๎‡€๎„ž๎†๎€ƒ๎€ง๎€„๎ž๎ž๎€ฏ๎€ž๎•๎€ƒCadre de santรฉ EOHH
๎€’๎…ฏ๎„‚๎†ต๎„š๎…๎…ถ๎„ž๎€ƒ๎š๎‹๎€ฌ๎€ฆ๎š๎€ฏ๎ค๎ž๎€’๎€ฌ๎• Reprรฉsentante des usagers ร  la C.R.U.
๎ž๎„ ๎‡€๎„ž๎†Œ๎…๎…ถ๎„ž๎€ƒ๎€˜๎€œ๎€ƒ๎€‘๎‹๎€œ๎ณ๎€œ๎š๎ฒ๎€‘๎€„๎จ๎€˜๎‹๎ค๎•๎€ƒTechnicienne Supรฉrieure Hospitaliรจre, DQGR
Aude PAMPHILE, Technicienne Supรฉrieure Hospitaliรจre, DQGR
Rachel SALLABERRY, Technicienne Supรฉrieure Hospitaliรจre, DQGR
Ce๎†ฉ e
thรฉma๎†Ÿ que cons๎†Ÿ tue la
colonne vertรฉbrale qui relie lโ€™ensemble
des axes de la poli๎†Ÿ que qualitรฉ et ges๎†Ÿ on des
risques de lโ€™รฉtablissement. Pour ce๎†ฉ e raison, elle prend
e๏ฌ€ et en tout premier lieu par lโ€™engagement du Centre
Hospitalier de Dax dans la dรฉmarche de cer๎†Ÿ ๏ฌ ca๎†Ÿ on conduite
par la Haute Autoritรฉ de Santรฉ et intรจgre รฉgalement par
ailleurs lโ€™รฉvalua๎†Ÿ on externe ร  laquelle se sont soumis les
รฉtablissements mรฉdico-sociaux en 2014 (EHPAD, CAMSP,
MAS Lโ€™Arcolan) et qui est placรฉe sous lโ€™รฉgide de
lโ€™ANESM.
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