Manuel de résolution des problèmes liés aux serveurs HPE ProLiant

Manuel de résolution des problèmes
liés aux serveurs HPE ProLiant Gen9
Volume II : messages d'erreur
Résumé
Ce manuel contient une liste des messages
d’erreur associés aux serveurs HPE ProLiant, à
Integrated Lights-Out, au stockage Smart Array,
à Onboard Administrator, à Virtual Connect, à la
ROM et à Configuration Replication Utility. Ce
manuel est destiné au personnel qui installe,
administre et répare les serveurs et lames de
serveur. Hewlett Packard Enterprise suppose
que vous êtes qualifié en réparation de matériel
informatique et que vous êtes averti des risques
inhérents aux produits capables de générer des
niveaux d'énergie élevés.

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Référence : 795673-054
Juillet 2016
Édition : 5

Sommaire
1 Introduction ..................................................................................................................................................... 1
Présentation ......................................................................................................................................... 1
Résolution des problèmes de ressources ............................................................................................ 1
2 Erreurs sur les serveurs HPE ProLiant ......................................................................................................... 2
Messages d'erreur de diagnostic de module RAID .............................................................................. 2
Messages d'erreur de l'utilitaire de diagnostic HPE Smart Storage Administrator .............. 2
Array status: The array has failed ....................................................................... 2
Array status: The array currently has a drive erase operation queued,
running, stopped or completed on a logical or physical drive ............................. 2
Array Status: The array has a spare drive assigned which is smaller than
the smallest data drive in the array ..................................................................... 2
Cache module: The batteries were hot-removed ................................................ 3
Cache module: The cache for this controller is temporarily disabled since a
snapshot is in progress ....................................................................................... 3
Cache module: The cache is disabled because a capacitor has failed to
charge to an acceptable level ............................................................................. 3
Cache module: The cache is disabled because a flash memory or capacitor
hardware failure has been detected .................................................................... 3
Cache module: The cache is disabled because the backup operation to
flash memory failed ............................................................................................. 4
Cache module: The cache is disabled because the batteries are low on the
redundant controller ............................................................................................ 4
Cache module: The cache is disabled because the batteries are low ................ 4
Cache module: The cache is disabled because the charge on the flash-
memory capacitor is too low ................................................................................ 5
Cache module: The cache is disabled because the restore operation from
flash memory failed ............................................................................................. 5
Cache module: The cache is disabled because there are no capacitors
attached to the cache module ............................................................................. 5
Cache module: This controller has been set up to be a part of a redundant
pair of controllers ................................................................................................. 5
Cache module: This controllers firmware is not backward compatible with
the cache module revision .................................................................................. 6
Controller State: A logical drive is configured with a newer version of the
Array Configuration tools than is currently running ............................................. 6
Controller State: The array controller contains a volume that was created
with a different version of controller firmware ...................................................... 6
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Controller State: The array controller contains more logical drives than are
supported in the current configuration ................................................................. 7
Controller State: The array controller contains one or more logical drives
with a RAID level that is not supported in the current configuration .................... 7
Controller State: The array controller contains redundant connections to
one or more physical drives that are not supported in the current
configuration ........................................................................................................ 8
Controller State: The array controller has a configuration that requires more
physical drives than are currently supported ....................................................... 8
Controller State: The array controller has an unknown disabled
configuration status message ............................................................................. 9
Controller State: The array controller has an unsupported configuration ............ 9
Controller State: The array controller is connected to an expander card or
an external enclosure ........................................................................................ 10
Controller State: The array controller is operating without a memory board
and contains more logical drives than are supported in the current
configuration ...................................................................................................... 10
Controller State: The array controller is operating without a memory board
and has a bad volume position ......................................................................... 10
Controller State: The array controller is operating without a memory board
and has an invalid physical drive connection .................................................... 11
Controller State: The array controller is operating without a memory board ..... 11
Controller State: The controller cannot be configured. CACHE STATUS
PROBLEM DETECTED .................................................................................... 11
Controller State: The HBA does not have an access ID ................................... 12
Drive Offline due to Erase Operation: The logical drive is offline from
having an erase in progress .............................................................................. 12
Drive Offline due to Erase Operation: The physical drive is currently
queued for erase ............................................................................................... 12
Drive Offline due to Erase Operation: The physical drive is offline and
currently being erased ....................................................................................... 12
Drive Offline due to Erase Operation: The physical drive is offline and the
erase process has been failed .......................................................................... 13
Drive Offline due to Erase Operation: The physical drive is offline and the
erase process has completed ........................................................................... 13
Drive Offline due to Erase Operation: The physical drive is offline from
having an erase in progress .............................................................................. 13
Failed Array Controller: code:<lockup Code> : Restart the server and run a
diagnostic report ................................................................................................ 14
Logical drive state: A logical drive is configured with a newer version of
Storage/Config Mod than is currently running ................................................... 14
Logical drive state: Background parity initialization is currently queued ........... 14
Logical drive state: The current array controller is performing capacity
expansion .......................................................................................................... 15
iv FRWW

Logical drive state: The logical drive is disabled from a SCSI ID conflict .......... 15
Logical drive state: The logical drive is not configured ...................................... 15
Logical drive state: The logical drive is not yet available .................................. 15
Logical drive state: The logical drive is offline from being ejected .................... 16
Logical drive state: The logical drive is queued for erase ................................. 16
Logical drive state: The logical drive is queued for expansion .......................... 16
Logical drive state: The logical drive is queued for rebuilding ........................... 16
Logical drive state: This logical drive has a high physical drive count .............. 16
NVRAM Error: Board ID could not be read ....................................................... 17
NVRAM Error: Bootstrap NVRAM image failed checksum test ........................ 17
NVRAM Error: Bootstrap NVRAM image failed checksum test ........................ 17
Physical Drive State: Predictive failure. This physical drive is predicted to
fail soon ............................................................................................................. 18
Physical Drive State: SATA drives are not supported for configuration and
should be disconnected from this controller ...................................................... 18
Physical Drive State: Single-ported drives are not supported for
configuration and should be disconnected from this controller ......................... 18
Physical Drive State: The data on the physical drive is being rebuilt ................ 19
Physical Drive State: This drive contains unsupported configuration data ....... 19
Physical Drive State: This drive is not supported for configuration by this
version of controller firmware ............................................................................ 19
Physical Drive State: This drive is not supported for configuration ................... 19
Physical Drive State: This drive is smaller in size than the drive it is
replacing ............................................................................................................ 20
Physical Drive State: This drive is unrecognizable ........................................... 20
Physical Drive State: This physical drive is part of a logical drive that is not
supported by the current configuration .............................................................. 20
Redundancy State: This controller has been setup to be part of a
redundant pair of controllers ............................................................................. 21
Redundancy State: This controller has been setup to be part of a
redundant pair of controllers ............................................................................. 21
Redundant Path Failure: Multi-domain path failure ........................................... 21
Redundant Path Failure: The logical drive is degraded due to the loss of a
redundant path .................................................................................................. 22
Redundant Path Failure: The physical drive is degraded due to the loss of
a redundant path ............................................................................................... 22
Redundant Path Failure: Warning: Redundant I/O modules of this
storage box ....................................................................................................... 22
Smart SSD State: SSD has less than 2% of usage remaining before
wearout ............................................................................................................. 23
Smart SSD State: SSD has less than 2% of usage remaining before
wearout ............................................................................................................. 23
FRWW v