The Communication Process Definition of Communication It is the sharing and receiving of information, thoughts. It is a two-way exchange of ideas via verbal, non-verbal, and visual means. It is an interaction between participants. Speech Communication Process 7 Communication Elements 1. Sender/Source 2. Receiver 3. Message 4. Channel 5. Feedback 6. Noise 7. Context The Communication Process Role Stages 1- Idea Formulation Sender of the Message Receiver of the Message 2- Encoding Experience The sender thinks of a message to communicate and decides to share it. The sender transforms the message using verbal and non-verbal communication. 3- Transmission The sender gives the message. 4- Receiving The receiver gets the message. 5- Decoding The receiver processes the information. 6- Feedback The receiver responds to the message. 7 Principles of Communication 1. Communication is purposeful. 2. It involves choices. 3. It is ambiguous. 4. It involves content and relationship dimensions. 5. Communication has a power dimension 6. It is punctuated 7. It is inevitable, irreversible, and unrepeatable. Aristotle Model (before 300 B.C.) Lasswell Model (1948) Schramm Model (1954) Berlo Model (1960) Types of Communication 1. Verbal (oral communication)--use of voice, language 2. Non-verbal - use of gestures, body language, etc. 3. Written—words of a language, orthography Basic Forms of Communication Non-verbal Verbal Unstructured Rule-specific Spontaneous Almost always planned Expressing Yourself Using Verbal Communication Appropriateness Brevity Clarity Ethics Vividness Basic Forms of Communication= Non-verbal Examples Appearance Proxemics Facial Expressions Paralinguistics Gestures Eye Gaze Body Language Haptics IMPROVING YOUR NON-VERBAL SKILLS Maintain eye contact Use posture to show interest Probe for more information Avoid out of context NV Study cultural diversities Improve your decoding skills Observe yourself in the mirror Do not forget how appearance says something Enlist family and friends