2/2
efficiency of the retention programs.
Oct 2007
Nov 2009
Consultant at Niji Consulting Paris
Conducted strategy, IT-Telco consultancy projects for Communications Service Providers and banks.
• Assessed the organization's internal resources and existing IT/Telecom systems and made
recommendations to improve overall results.
• Managed several Telco projects.
• Supported banks on their digital transformation.
SFR Business Team B2B (French CSP) : Project Manager deployment of broadband data network for
enterprises
• Established a detailed schedule for each project (field engineering, identification of routing,
delivery of equipment, optical recipe CPEL2 facility ...). Example of customers: Carrefour, Fnac,
Société Générale, BNP and Ministry of Education.
• Assessed and chose adequate technical solution for each customer (optical fiber, CE2O, DSP, SDH).
• Solved technical problems, managed several technicians and reassured the client.
• Monitored the progress of all projects: milestones, budgets, key performance indicators, potential
incidents and risks.
• Managed Customers Relationship.
SFR Optical Fiber B2C - Consultant Strategy and Transformation of call center
• Analyzed the actual situation and assessed the impact of the increasing number of customers.
• Developed an internal and external organization (outsourcing) supporting higher volumes.
• Conducted the national tender :
Drafted the "Request for Information" and comparatively analyzed the suppliers.
Defined the selection criteria, drafted the "Request for Quotation", comparatively analyzed
the proposals and conducted the interviews;
Participated to the selection of the contract winners and participated to finalize the contract
BRED Bank – Business Analyst call center multi-channel specifications
• Studied and analyzed the existing operations and processes (analysis of existing documents,
workshops and interviews).
• Gathered, analyzed and synthesized the required business changes (interview and workshops).
• Realized UML modeling of the specifications (use cases, activity diagram, and sequence diagram).
Hansenet Germany (Telecom Italia) - Business Analyst : Billing processes audit
• Documented the end-to-end processes of the operator call-to-bill chain (since the issuance of the
call to invoice for B2C and B2B customers).
• Audited the Revenue Assurance controls implemented in this billing system.
• Analyzed the risks and the potential vulnerabilities (referring to best practices in the field).
• Improved the existing controls (automation, process change, organization…).
• Recommended new controls and key performance indicators.
SKILLS
Professional
Marketing techniques. User eXperience. Project Management (PMI ongoing). Providers and
Clients relationship Management. Telco/Bank Environment. RFI, RFP and RFQ. Business Analysis
and Administration. Requirements Assessment. Telecom & IT Technologies. Budget and Risk
Management. Processes Enhancement. User Experience. Digital transformation.
Personal
Problem Solving. Organization. Positive attitude. Teamwork. Customer and Target Orientation.
Multiculturalism. Meticulousness.
Technical
Business Case, P&L, Business Model Canvas. SWOT. FeatureMap. JIRA. MS Project. FreeMind.
UML. Data Bases. IPTV. Mobile Offers, LAN/WAN, Optical Fiber. VoIP. M2M. IoT. API and Web
Services. PaaS. SaaS.VAS.
Certificate
Product Manager - Institut Supérieur du Marketing de Paris.
Arabic (formal)
French
English
Native.
Native.
Professional. Cambridge degree, University of Bristol test (85%), TOEIC (900/990).
CENTER OF INTEREST
Entrepreneurship
Sport
Prototyping phase of a personal business project (confidential).
Football and Basketball. The university team then Orange team.
eLearning
Reading
Marketing (Wharton), Finance and Model Thinking (University of Michigan).
International media, technology and business news.