Volume 26, Issue 3 • Summer 2016

Volume 26, Issue 3 • Summer 2016
ISSN: 1181-912X (print), 2368-8076 (online)

Canadian OnCOlOgy nursing JOurnal • VOlume 26, issue 3, summer 2016
reVue Canadienne de sOins infirmiers en OnCOlOgie
ARTICLES
186 HELENE HUDSON LECTURESHIP
Developing a provincial cancer patient navigation
program utilizing a quality improvement approach
Part two: Developing a Navigation Education
Framework
by Linda C. Watson, Jennifer Anderson, Sarah Champ,
Kristina Vimy, and Andrea Delure
194 CONFÉRENCE À LA MÉMOIRE
DE HELENE HUDSON
Création d’un programme provincial de navigation
santé pour les patients atteints de cancer à l’aide
d’une approche d’amélioration de la qualité
Deuxième partie– Élaboration d’un cadre éducatif
de la navigation
par Linda C. Watson, Jennifer Anderson, Sarah
Champ, Kristina Vimy et Andrea Delure
203 Triaging symptom calls with and without practice
guides: A case exemplar
by Barbara Ballantyne and Dawn Stacey
209 Triage des appels de gestion des symptômes avec
et sans guides de pratique: étude de cas
par Barbara Ballantyne et Dawn Stacey
215 Delays in Discharge in Neuro-Oncology: Using
a Lean Six Sigma-Inspired Approach to Identify
Internal Causes
by Karen Rezk and Catherine-Anne Miller
221 Délais dans l’octroi des congés en neuro-
oncologie: utilisation d’une approche inspirée des
méthodes Lean Six Sigma pour en déterminer les
causes internes
par Karen Rezk et Catherine-Anne Miller
228 Le poids de la compassion—Comment faire le
deuil de ses idéaux afin de mieux soigner?
par Kim Sadler
233 The price of compassion—Letting go of your ideals
to provide better care
by Kim Sadler
238 The promise of virtual navigation in cancer care:
Insights from patients and health care providers
by Kristen Haase, Fay Strohschein, Virginia Lee, and
Carmen G. Loiselle
246 Les promesses de la navigation virtuelle dans les
soins du cancer : perspectives des patients et des
fournisseurs de soins de santé
par Kristen Haase, Fay Strohschein, Virginia Lee et
Carmen G. Loiselle
182 Editorial 183 Mot de la rédactrice en chef
Canadian Oncology
Nursing Journal
Revue canadienne de soins
infirmiers en oncologie
Volume 26, Issue 3 • Summer 2016 ISSN: 1181-912X (print), 2368-8076 (online)

Volume 26, Issue 3, summer 2016 • CanadIan onCology nursIng Journal
reVue CanadIenne de soIns InfIrmIers en onCologIe
FEATURES/RUBRIQUES
255 LEADERSHIP COLUMN
Medication errors and shift to a culture of patient
safety and high reliability
by Janice Chobanuk
256 CHRONIQUE SUR LE LEADERSHIP
Erreurs de médication et virage vers une culture
de grande fiabilité et de sécurité des patients
par Janice Chobanuk
258 REFLECTIONS ON AN INTERNATIONAL
EXPERIENCE
Palliative care in India: Visiting as a volunteer
by Zahra Lalani
260 REFLEXIONS SUR UNE EXPERIENCE A
L’ETRANGER
Les soins palliatifs en Inde: leçons d’une bénévole
de passage
par Zahra Lalani
262 INTERNATIONAL PERSPECTIVE
Palliative care in Thailand: Development and
challenges
by Kittikorn Nilmanat
265 PERSPECTIVE INTERNATIONALE
Soins palliatifs en Thaïlande—Mise en œuvre et
défis à relever
par Kittikorn Nilmanat
268 BOOK REVIEW
Fight Breast Cancer with Exercise
Reviewed by Debbie Benoit and Diana Taylor
269 CRITIQUE DE LIVRE
Fight Breast Cancer with Exercise
Critique rédigée par Debbie Benoit et Diana Taylor

181
Canadian OnCOlOgy nursing JOurnal • VOlume 26, issue 3, summer 2016
reVue Canadienne de sOins infirmiers en OnCOlOgie
Canadian Oncology Nursing Journal / Revue canadienne de soins inrmiers en oncologie is a refereed journal.
Editor-in-Chief Margaret I. Fitch, RN, PhD, 207 Chisholm Avenue, Toronto, Ontario M4C 4V9.
Phone: [phone]; Email: Marg[email protected]
Associate Editors Janice Chobanuk, RN, BScN, MN, CON(C)—books/media Jeanne Robertson, RN, B.Arts, BScN, MBA—French materials
Pat Sevean, RN, BScN, EdD—features Sharon Thomson, RN, MSc, BA, MS—manuscript review
Sally Thorne, RN, PhD, FCAHS—research
Reviewers Nicole Allard, RN, MSN, PhD, Bilingual, Maxine Alford, RN, PhD, Karine Bilodeau, inf., PhD(C), French, Joanne Crawford, RN, BScN,
CON(C), MScN, PhD(c), Dauna Crooks, DNSc, MScN, BScN, Jean-François Desbiens, inf., PhD, French, Sylvie Dubois, inf., PhD, Bilingual,
Corsita Garraway, EN(EC), MScN, CON(C), CHPH, Vicki Greenslade, RN, PhD, Virginia Lee, RN, BA, MSC(A), PhD, Bilingual,
Manon Lemonde, RN, PhD, Bilingual, Maurene McQuestion, RN, BA, BScN, MSc, CON(C), Beth Perry, RN, PhD, Karyn Perry, BSN, MBA,
Patricia Poirier, PhD, RN, Dawn Stacey, RN, MScN, PhD, (CON), Jennifer Stephens, RN, BSN, MA, OCN, Pamela West, RN, MSc, ACNP,
CON(C), CHPCN(C), Kathleen Willison, RN, MSc, CVAA(c), CHPCN(c), Patsy Yates, RN, PhD
Managing Editor Heather Coughlin, 613-735-0952, fax [phone], email: [email protected]
Production The Canadian Oncology Nursing Journal is produced in conjunction with Pappin Communications, The Victoria Centre,
84 Isabella Street, Unit 2, Pembroke, Ontario K8A 5S5, 613-735-0952, fax [phone], email: [email protected]
Statement The Canadian Oncology Nursing Journal is the ocial publication of the Canadian Association of Nurses in Oncology, and is
directed to the professional nurse caring for patients with cancer. The journal supports the philosophy of the national association.
The philosophy is: “The purpose of this journal is to communicate with the members of the Association. This journal currently acts as
a vehicle for news related to clinical oncology practice, technology, education and research. This journal aims to publish timely papers,
to promote the image of the nurse involved in cancer care, to stimulate nursing issues in oncology nursing, and to encourage nurses to
publish in national media.” In addition, the journal serves as a newsletter conveying information related to the Canadian Association
of Nurses in Oncology, it intends to keep Canadian oncology nurses current in the activities of their national association. Recognizing
the value of nursing literature, the editorial board will collaborate with editorial boards of other journals and indexes to increase the
quality and accessibility of nursing literature.
Indexing The Canadian Oncology Nursing Journal/Revue canadienne de soins inrmiers en oncologie is registered with the National Library
of Canada, ISSN 1181-912X (print) and 2368-8076 (online), and is indexed in the Cumulative Index to Nursing and Allied Health Literature,
(CINAHL), the International Nursing Index and Medline.
Membership All nurses with active Canadian registration are eligible for membership in CANO. Contact the CANO national oce. Refer to the
Communiqué section for name and contact information of provincial representatives.
Publication The journal is published quarterly in February, May, August and November. The Canadian Oncology Nursing Journal is open access
and available at www.canadianoncologynursingjournal.com. Published by the Canadian Association of Nurses in Oncology,
570 West 7th Avenue, Suite 400, Vancouver, BC V5Z 1B3, www.cano-acio.ca; telephone: [phone]; fax: [phone];
email: [email protected]
Author Information Guidelines for authors are usually included in each issue. All submissions are welcome. At least one author should be a registered nurse, however,
the editor has nal discretion on suitability for inclusion. Author(s) are responsible for acknowledging all sources of funding and/or information.
Language Policy/ The Canadian Oncology Nursing Journal is ocially a bilingual publication. All journal content submitted and reviewed by the editors will be
Politique linguistique printed in both ocial languages. La Revue canadienne de soins inrmiers en oncologie est une publication ociellement bilingue. Le contenu
proprement dit de la Revue qui est soumis et fait l’objet d’une évaluation par les rédactrices est publié dans les deux langues ocielles.
Advertising For general advertising information and rates, contact Heather Coughlin, Advertising Manager, Pappin Communications, 84 Isabella St., Unit 2,
Pembroke, Ontario K8A 5S5, 613-735-0952, fax: [phone], email: [email protected]. All advertising correspondence and
material should be sent to Pappin Communications. Online rate card available at: www.pappin.com
Opinions expressed in articles published are those of the author(s), and do not necessarily reect the view of the Canadian Association of Nurses in Oncology or
the editorial board of the Canadian Oncology Nursing Journal. Acceptance of advertising does not imply endorsement by CANO or the editorial board of CONJ.
All rights reserved. The law prohibits reproduction of any portion of this journal without permission of the editor.
Canadian Association of Nurses in Oncology, 570 West 7th Avenue, Suite 400, Vancouver, BC, V5Y 1J6, Email: [email protected]