Control of Source Documents & Operational Risk in Microfinance: BCM Case Study

ADVANCED SCHOOL OF MANAGEMENT
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2023-2024 ACADEMIC YEAR
ACADEMIC SUPERVISOR
Mr TCHIENGANG PEGUY
LECTURER AT IUG
CONTROL OF SOURCE DOCUMENTS AND
OPERATIONAL RISK IN MICRO FINANCE: CASE OF
BUSINESS AND CAREER MICRO FINANCE (BCM)
PROFESSIONAL SUPERVISOR
Mrs ESOKA SHARON
BRANCH MANAGER
Written and presented by:
NGWALLE SUSALINE BOKENG
Under the supervision of:
SPECIALTY: ACCOUNTANCY
A REPORT ON AN INTERNSHIP CARRIED OUT FROM THE 20TH OF JUNE TO 20TH OF
AUGUST 2022 AND SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS
FOR THE AWARD OF THE HIGHER NATIONAL DIPLOMA (HND)

CONTROL OF SOURCE DOCUMENTS AND OPERATIONAL RISK IN MICRO FINANCE
INSTITUTIONS: CASE OF BUSINESS AND CAREER MICRO FINANCE (BCM)
Written and presented by: NGWALLE SUSALINE BOKENG Page i
This is to certify that this internship report title “CONTROL OF SOURCE
DOCUMENTS AND OPERATIONAL RISK IN MICRO FINANCE: case of
BUSINESS AND CAREER MICRO FINANCE (BCM)” has been written by
NGWALLE SUSALINE BOKENG of the department of Accountancy of the
Advanced School of Management in partial fulfilment of the requirement for the
award of HIGHER NATIONAL DIPLOMA (HND) in Accountancy. Under the
supervision of:
SIGNATURE……………………... SIGNATURE…………...…………
DATE…………/………/…………. DATE………/………/…………
PROFESSIONAL SUPERVISOR:
Mrs ESOKA SHARON
BRANCH MANANGER
ACADEMIC SUPERVISOR:
Mr. TCHIENGANG PEGUY
Lecturer at IUG
CERTIFICATION

CONTROL OF SOURCE DOCUMENTS AND OPERATIONAL RISK IN MICRO FINANCE
INSTITUTIONS: CASE OF BUSINESS AND CAREER MICRO FINANCE (BCM)
Written and presented by: NGWALLE SUSALINE BOKENG Page ii
MY
BELOVED
FAMILY
DEDICATION

CONTROL OF SOURCE DOCUMENTS AND OPERATIONAL RISK IN MICRO FINANCE
INSTITUTIONS: CASE OF BUSINESS AND CAREER MICRO FINANCE (BCM)
Written and presented by: NGWALLE SUSALINE BOKENG Page iii
I am deeply grateful to all persons and institutions that facilitated the whole
exercise which would have been rather difficult without such support. In
particular, the following persons deserves special thanks
My supervisor Mr TCHIENGANG PEGUY for all the time taken to correct and
guide the process of my research.
Special thanks go to my professional supervisor Mr. GABILA ABEL for his
enormous support and encouragement.
The proprietor of ESG for a favourable learning milieu for a good training.
To the branch manager of BCM and all the staffs for their support as I carried on
my internship at BCM.
My beloved family, especially my grandmother mama TANYI DOROTHY
BESONG for her physical, spiritual, moral support and especially for never
allowing me lack anything so far as my education is concerned.
My mother mama NGANGE AGNESS, my uncle Mr TANYI ISAAC, my late
father daddy NGWALLE JOHN EWAMBI, my elder brothers Mr EBEN
RAPHAEL and CHRIS DIAMOND NZO, my elder sister POSSI CHRISTINA
for their financial and moral support. My beloved second parents MR and MRS
NFOR for the parental love and support throughout the academy year. A special
thanks to mommy BELTHA MBOUMEH EPSE for the motherly love, spiritual,
physical and financial support.
My educational mentor Madam WANKWE PRATRONILA for her guidance,
care and support towards my career building
My junior ones for respecting my reading time. Not forgetting my friends for the
encouragement and support throughout the process of writing
Finally, thank GOD for guiding and seeing me through all the struggles of my
study and making this report a success
ACKNOWLEDGEMENTS

CONTROL OF SOURCE DOCUMENTS AND OPERATIONAL RISK IN MICRO FINANCE
INSTITUTIONS: CASE OF BUSINESS AND CAREER MICRO FINANCE (BCM)
Written and presented by: NGWALLE SUSALINE BOKENG Page iv
This study looks at how microfinance institutions (MFIs), like Business and
Career Microfinance (BCM), can manage risks related to documents and
operations. We know that MFIs help people who don't have access to traditional
banking. However, they face problems with keeping documents organized and
ensuring everything is correct. These problems can lead to mistakes in reports,
breaking rules, fraud, and wasting time. While in the microfinance we
encountered problems like; inadequate control mechanisms, compliance
challenges and operational vulnerabilities. We want to understand how these
problems affect BCM and what they can do to fix them. We'll look at how
technology, training, and control can help. By fixing these problems, MFIs can
become stronger, better control, and keep helping people who need it most.
The control of source documents is essential in microfinance operations to
mitigate operational risks and ensure regulatory compliance. This study explores
the impact of implementing robust document management systems on controlling
source documents and reducing operational risks in microfinance institutions.
This report is from data collected from both the primary and secondary sources
of data collection. This work is divided into two parts, parts one internship
environment and part two conceptual framework."
ABSTRACT