Sample Business Letters & Emails: Sales, Inquiry, Customer Service

LETTER
1. 1. You are a sales representative for your company. Write a letter
to Mike Mason of ABC Enterprises, introducing one of your new
products or services. Be sure to give important details about your
product/service.
NCT Manufacture Corporation
35 Ngo Thi Nham
Hai Ba Trung district
Ha Noi
Tel: [phone]
TN/Mr
23 March 2023
Mr Mike Mason
ABC Enterprises
MIPEC Tower
26-28 Tay Son
Dong Da district
Ha Noi
Dear Mr. Mason
Re: NEW PRODUCT WSM-125
Firstly, NCT Manufacture Corporation would like to thank you and
ABC Enterprises for your support in purchasing our products for 5
years.
Recently, a new product WSM-125 has been added to our
portfolio. It has been tested by our specialists and we have not

received any negative feedback. Therefore, we highly recommend
it to you because you are our esteemed customer.
General information as:
Type: Top load washer
Capacity: 140 liters
Size: 27" x 44 1/2" x 28 3/8" (57 1/4" H with lid open)
Price: $ 1.050
Warranty: 1 year
You can find a catalogue attached herewith for more technical
parameters about the product.
We look forward to hearing from you and continuing our business
partnership. Please let us know of your decision on the product.
Thank you for your time and consideration.
Yours sincerely,
Thang Nguyen
Sales representative
Encl. Product catalogue (1 copy)
C.C. Quang Nguyen, Sales manager
2. 2. You are a student researching a company for your business class
presentation. Write to Margaret Sims, the public relations director,
of the corporation you are researching, and ask for information
about her company.
Dear Mrs Margaret Sims
Re: REQUESTING COMPANY INFORMATION

Firstly, I would like to express my gratitude for your attention to
my letter.
My name is Thang Nguyen, a senior from Foreign Trade
University. My class is currently implementing investigation of
business enterprises in Hanoi for our research project. Therefore, I
am writing to seek for some background information about ABC
Enterprises to conduct research.
I attach the questionnaire for information for your reference. We
would be grateful to receive your correspondence via email:
[e-mail].
I look forward to hearing from you. Your support is truly valuable
in our research project.
Thank you for your time and consideration.
Yours sincerely,
Thang Nguyen
Encl. Questionnaire (3 copies)
Email
1. Write to a potential client who has written to your company asking
for information about your products
Dear Sir/Madam
Regarding your email on May 15, we would like to provide some
information about the 2 products that you required:
1. Washing machine WSM-125
Price: 8.650.00 VND
Warranty: 1 years
Free delivery cost, installation fee
2. Refrigerator RFT-23
Price: 16.850.000 VND

Warranty: 2 years
Free delivery cost, installation fee
We would apply discount by up to 5% for massive purchase.
Please feel free to contact us if you need any other information.
Yours faithfully
Thang Nguyen
Sales representative
2. Write to a customer to tell them that the products or services they
want is not available at the moment
Dear Mr. Nam Tran
In response to your previous order on May 15, we inform that Washing
machine WSM-125 is currently out of stock. It will be re-stocked at
earliest on Jun 10.
We would like to suggest that Washing machine WSM-213 would be
a good substitution for WSM-125. You can refer to information about
WSM-213 in the attached file.
Please feel free to contact us if you need any other information.
Yours sincerely
Thang Nguyen
Sales representative