DHS-Covid-19-Planning-Toolkit-2020-03-31

Covid-19 Readiness Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19, the content will be regularly reviewed and updated
COVID-19 Readiness
Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19,
the content will be regularly reviewed and updated

COVID-19 Readiness Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19, the content will be regularly reviewed and updated
Contents
Introduction 4
–Common issues that many organisations are facing from COVID-19 5
Governance and Compliance 6
–1.1 Considerations 6
–1.2 Commonwealth and State Public Authorities 9
–1.3 Regulatory and professional bodies 9
Workforce 11
–2.1 Considerations 11
–2.2 Relevant policies and procedures: Workforce 13
Service delivery 14
–3.1 Considerations 14
–3.2 Additional considerations 15
–3.3 Service collaboration and coordination 15
–3.4 Who can I talk to if I need advice on service delivery? 15
–3.5 Relevant policies and procedures: Service delivery 15
Financial viability 16
–4.1 Considerations 16
–4.2 Additional considerations 17
–4.3 Relevant policies and procedures: Financial viability 18
Communication 19
–Additional Information 20

COVID-19 Readiness Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19, the content will be regularly reviewed and updated
Templates 21
–Attachment 1: Scenario Planning template 21
–Attachment 2: Business Continuity Management Plan template 24
–Attachment 3: Cash flow forecast templates 25
–Attachment 4: Decision log template 27
–Attachment 5: Action log template 28
–Attachment 6: Loss of suppliers template 29
–Attachment 7: DHS NGO Contact List 31
–Attachment 8: Service-specific resources 32
•NGO coronavirus support 32
•Disability services 32
•Family based violence 32
•Children & Families 32
•Culturally and Linguistically Diverse (CALD) 32
•Aboriginal and Torres Strait Islander 32

COVID-19 Readiness Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19, the content will be regularly reviewed and updated
Introduction
The current COVID-19 pandemic affects all of us in our professional and personal lives.
The South Australian Department of Human Services (DHS) is very aware of the
importance of the many and varied non-government organisations (NGOs) that provide
important services to our community and the challenges we collectively now face,
probably for several months.
This toolkit is intended to help all South Australian NGOs, to build resilience and know
where to go for information as the situation continues to change.
This toolkit provides practical guidance for NGOs across the following areas critical to
your success:
Decision- making
Workforce (including workforce health and wellbeing)
Service delivery
Finances
As well as providing additional, useful information, this Toolkit is a central place to
house various templates and useful documents relating to COVID-19 that we believe
you will need to refer to now and in the coming weeks and months.
This situation is evolving and your particular issue/circumstance may not be covered
currently - we will continue to update this document throughout the duration of the
pandemic.
Whilst this Toolkit provides guidance, it does not replace your existing policies or
DHS policies and framework for consultations.
We also believe that in the current circumstances, we need to recognise the importance of
strengthening partnerships between NGOs to sustain services and mitigate potential
capacity and resource challenges. For many of us, the way that we work and service
delivery considerations have changed dramatically in a very short period of time and this
toolkit may help facilitate the identification of potential formal and informal sharing of
resources and partnerships.
All NGOs are encouraged to use and contribute to the resources in the toolkit.
We have included communication channels for you to communicate with us and we
encourage collaboration and development and sharing of experiences and solutions to
improve everyone's ability to continue delivering essential services to our communities.
If you would like to provide feedback in relation to this toolkit, or to request further
information to be included in future iterations, please email Gabriella Ferraro at:
[email protected]

COVID-19 Readiness Planning Toolkit
Please check back to this guidance frequently, due to the nature of COVID-19, the content will be regularly reviewed and updated
Common issues that many organisations are facing from COVID-19