SRM cours2021 S1

Gestion de la relation client-fournisseur
ENICarthage
2015 / 2016
CRM / SRM

2
Chapitre I :
GRC-F : Concepts fondamentaux

3
CRM / SRM ??
Logistic Core Operations with SAP
Procurement, Production and Distribution Logistics
Jens Kappauf et al. Springer 2011.

4
Les imprimantes jet d’encre HP
plastics
ink
circuits
ink chamber
orifice plate
flex circuits
dry assembly
wet assembly
testing
packaging
tooling
hp manufactured Partner manufactured
1985
Components
Processes
Contribution stratégique des achats

5
Augmentation de l’externalisation (??)
plastics
ink
circuits
ink chamber
orifice plate
flex circuits
dry assembly
wet assembly
testing
packaging
tooling
hp developed Partner developed
Components
Processes
2005
Contribution stratégique des achats