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_______________________________________*****************************************
***************_________________________________________________
Value of Support
(Répondez à toutes les questions de cette section.)
1. Superior Ownership Experience is Oracle's commitment to
maximize the value of customer's enterprise software by which of the following?
Question à revoir
(1) Points
Reduce Total Cost of Ownership
Maximize Return
Minimize Risk
Build Relationships for Partner & Customer Success
All of the Above (*)
Correcte Corrrect
2. Advanced Customer Services provide personalized support
above and beyond Premier Support Question à revoir
(1) Points
Vrai (*)
Faux
Correcte Corrrect
3. The Global Support Infrastructure is made up of which of
the following? Question à revoir
(1) Points
(Choisir toutes les réponses correctes)
20,000 Software Developers

24X7 Mission Critical Support (*)
7000+ Support Professionals (*)
12X5 Mission Critical Support
50 Local Languages
Correcte Corrrect
4. Configuration Support Manager can reduce time to log a S
ervice Request by how much time? Question à revoir
(1) Points
0.5
0.3 (*)
0.75
0.05
0.1
Correcte Corrrect
5. Configuration Support Manager can prepopulate a Service
Request with configuration data? Question à revoir
(1) Points
Vrai (*)
Faux
Correcte Corrrect
Lifetime Support
(Répondez à toutes les questions de cette section.)

6. Extended Support is provided for an additional how many
years after Premier Support ends? Question à revoir
(1) Points
No limit
1 Year
8 Years
5 years
3 years (*)
Correcte Corrrect
7. It is Oracle's policy to force upgrades after a customer
has had 10 years in sustaining support. Question à revoir
(1) Points
Vrai
Faux (*)
Correcte Corrrect
8. In Applications Unlimited, Customer Driven Product Roadm
aps represent more of what to our customers? Question à revoir
(1) Points
More Choice
More Value
More Visibility (*)
More Time
All of the above

Incorrecte Incorrect. Refer to the Lifetime Support training for mo
re information.
9. Which of the following are modules of Oracle Premier Sup
port? Question à revoir
(1) Points
(Choisir toutes les réponses correctes)
Ecosystem Support (*)
Global Support Outerstructure
Lifetime Support (*)
Proactive Automated Support (*)
Product Enhancement and Updates (*)
Correcte Corrrect
10. While in Sustaining Support, the pricing is equal to pri
cing as if in Premier Support Question à revoir
(1) Points
Vrai (*)
Faux
Correcte Corrrect
Oracle Web Conferencing
(Répondez à toutes les questions de cette section.)
11. Conference reports can contain which types of informatio
n? Question à revoir
(1) Points
(Choisir toutes les réponses correctes)
Attendee Preferences
Attendees (*)