
The Performance Gap: Why Knowledge Fails at
the Critical Moment
Traditional training is ineffective for boosting immediate performance because it
separates learning from application. When a complex task arises—like a specific
regulatory filing in Finance or a new patient protocol—employees are left to rely on
memory, leading to errors and slowdowns.
Microlearning snippets solve this by adhering to the core principle of Just-in-Time
(JIT) learning.
1. JIT: The Performance Support System
Performance accelerates when employees can self-correct instantly.
Mobile Access: The central tool is the Microlearning Application. It must provide
seamless, mobile-first access. A retail associate in Retail can pull up a 45-second
video on a complex inventory procedure right on the floor, or an engineer can verify
equipment specs.
Instant Resource: This mobile capability turns the Microlearning Platform into an
essential Microlearning Tool for immediate performance support, drastically cutting
down on search time and preventing costly errors.
2. Singular Focus: Maximizing Task Accuracy
Performance is about accuracy and speed. Microlearning snippets maximize both by
focusing on one objective per course.
Actionable Snippets: Every Microlearning Courses addresses a single, high-priority
action. For a claims officer in Insurance, the snippet isn't "New Policies," but "The
two required fields for final claim sign-off under the new policy." For Pharma, it’s a
quick checklist on "Verifying batch codes before packaging." This precision ensures
flawless task execution.
Intelligence and Retention for Sustained Performance
Sustained high performance requires personalized support and guaranteed
retention, which is achieved through AI and smart systems.
Adaptive Support: The AI-Powered Learning Platform monitors employee
performance during tasks. If an employee struggles with a specific area, the system
automatically assigns the targeted, corrective Microlearning Software snippet just
before the next opportunity to perform that task.