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Background
This error can occur at anytime during the life of the product.
When error occurs immediately after installation, the most likely cause is from the
improper moving of the Multifunction Finisher during unpacking and moving the
finisher across carpeting or while attaching the finisher to the printer, using the
output tray as a handle. (See figure 7) It is also possible that the output tray was
bent up slightly while in the packaging during shipping.
When error occurs several months and beyond after being installed, the most likely
cause is from the end-user moving the finisher when removing a paper jam, moving
the finisher using the output tray as a handle. In this case, the customer needs to be
instructed on the proper method of moving the finisher by using the finisher’s main
frame and NOT the output tray. (See figures 8 and 9)
IF unit was preflighted (set-up offsite), extra care must be taken so not to bend the output
tray when moving the unit including avoiding shrink wrapping too tightly, improperly
strapping of the device into transport vehicle, moving device down sidewalks, hallways,
elevators, across carpeting, etc., when delivering device to customer site. The output tray
must never be used as a grasping point when moving the multifunction finisher.
Figure 6 Figure 7
Correct method of moving finisher Never use the output tray as a handle