• Total labor, benefits a n d o v e rtim e c o s t o f m a intenance technicians and support personnel.
• Total labor, benefits a n d o v e rtim e c o s t o f p ro d u c tion and other personnel that help
maintenance during repair o p e ra tions.
• Total c o s t o f m a intenance m aterials, including express freight, short lead time premium s,
etc.
• Total c o s t o f m a intenance supplies and the m aintenance portion of production supplies.
TCM does not include general o v e rh e a d th a t is applied to m aintenance today, unless trimming
th e m a intenance departm ent w ould reduce this cost as w ell. (U s u a lly it w o n ’t.)
Benchm arking this cost depends on industry, com pany size and several o th e r fa c to rs, b u t th e
figure its e lf is usually an eye-opener.
Breakdown Maintenance Percentage (BM%): As we said a b o v e , th e c o s t o f re p a iring an
equipm ent breakdow n is th re e to five tim e s th e c o s t o f th e s a m e re p a ir d o n e in a planned
m a n n e r, p rio r to fa ilu re . A w o rld-class asset m anagem ent program typically hol
ds breakdow n
main te n a n c e u n d e r 5 p e rc e n t o f a ll m a intenance m an hours. O n ce asset m anagem ent is in
place, TCM is often reduced to half w h a t it w a s u n d e r a m o s tly breakdow n approach. The
com putation is straightforw ard. For a perio d o f s ix m onths to tw o years, determ ine the follow ing:
• T h e n u m b e r o f m a intenance and support m an hours that w ere spent on breakdow n w ork.
• T h e n u m b e r o f m a in te n a n c e a n d s u p p o rt m a n h o u rs s p e n t o n s c h e d u led planned
maintenance (PM ) w ork.
BM % is Breakdow n H ours / (Breakdow n H ours + PM H ours).
World class is under 5 percent. Anything over 25 percent indicates a serious com petitive liability .
Cost Savings for World-Class Asset Management: The Total Cost of M aintenance (TCM ) is
your baselin e co st to d a y . W e ca n a p p ro x im a te th e c o s t o f a w o rld-class asset m anagem ent
system as follow s:
•Determine the total c o s t p e r m a intenance hour (including m aterial) b y d ividing total
maintenance cost by total m a intenance m an hours.
•Determine the num ber of m aintenance m an hours for a w orld-class system by dividing
your breakdow n w ork hours (above) by four and adding the result to th e n u m b e r o f P M
hours (above).
• Then, m ultiply this num ber of hours by you r current cost per m aintenance hour to develop
an approximati
o n o f th e c o s t o f a w o rld-class system .
•The difference betw een this cost and you r current TC M is a first a p p ro x imatio n o f th e
maintenance departm ental c o s t s a v ings available fro m installatio n o f a n u p -to -d a te a s s e t
management system.
M ost executiv e s a re a m a z e d b y th e re s u lts o f th is self-assessm ent. The w ay m ost accounting
system s disguise overhead cost prevents this analysis bein g d o n e fro m n o rm a l m o n th ly or
annual co st re p o rts. B u t, th is isn’t th e last insig h t fro m s e lf-a s s e s s m e n t.
As w e noted above, TCM is only a p a rt o f th e s to ry . E q u ipm ent unreliability is a key cause of lost
production capacity . T h e v a lu e o f th is m issed opportunity v a ries w idely w ith th e s p e c ifics of each
business, but it ty p ically ra n g e s fro m th re e to 1 0 0 times the maintenance departm ental savings
fro m w o rld-class asset m anagem ent.
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