Education & Job Placement.fr.en

Summary of Theory and
Practical Work Guide Situation with regard to the profession
APRIL 2003
Document prepared by:
Last name and first name ORGANIZATION
Ms. Catherine Jacquier
Miss Christelle PORTIER
AFPA Expert
AFPA Expert
Coordination ensured by:
Last name and first name Function
Samlali Soumaya DRIF Hotel Catering Project
Manager
Director of ISHR Casablanca
Coordinator CDC Hotel and
catering Casablanca
Samir Fousshi
Khouadri Noureddine
Linguistic revision
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Validation
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-
OFPPT / DRIF
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Summary of Theory and
Practical Work Guide Situation with regard to the profession
SOMMARY
Page
8Presentation of the module
Situation with regard to the
profession Summary of theory 9
10
10
12
22
41
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42
I. TOURISM AND HOTELS
I.1. Hotel activity.
I.2. The different types of accommodation
I.3 ..
II. THE PROFESSION "Receptionist"
II.1. Tasks and work activities
II.2. Presentation of an organizational chart of the staff of
a hotel structure
II.3. Job description 55
56
57
IV. 57
II. 4. Intervention of a hotel professional
II. 5.Learn about the labor market
III. LEARN ABOUT TRAINING
III. 1. Welcome booklet
III. 2. Evaluate their orientation in relation to their tastes and
expectations
Practical work guide
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59
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61I. TP1 DEVELOPMENT OF A QUESTIONNAIRE -
Knowledge of the “receptionist” profession
II. TP2"RECEPTIONIST" JOB FORM
III. TP3:INFORMATION ON THE LABOR MARKET IN THE
HOUSEHOLD FLOOR SERVICE
IV. END OF MODULE EVALUATION
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Bibliographic list
Appendices
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Summary of Theory and
Practical Work Guide Situation with regard to the profession
MODULE 5: BUSINESS SITUATION
Duration: 30 h
10am: theoretical
6 p.m .: practice
2H: evaluations
FIRST LEVEL OPERATIONAL OBJECTIVE
OF SITUATION
CONTINUED INTENTION:
Acquire the competence for situate oneself in relation to the profession and
the training process taking into account the details and
participating in the proposed activities according to the scenario
plan, the conditions and the following criteria.
DETAILS
•Know the reality of the job;
•Understand the training program;
•Confirm their professional orientation.
SITUATION PLAN
PHASE 1 : BUSINESS INFORMATION
•Learn about the job market in the hotel reception service.
•Learn about the nature and requirements of the job: tasks,
working conditions, evaluation criteria, rights and
responsibilities of workers.
•Collect this information during visits, interviews, documents
etc.
•Present the data collected during a group meeting and discuss
their perception of the profession.
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Summary of Theory and
Practical Work Guide Situation with regard to the profession
PHASE 2: INFORMATION ON TRAINING AND ENGAGEMENT IN
APPROACH
•Discuss the skills, abilities and knowledge necessary to practice
the trade.
•Find out about the training project: study program, training
process, assessment methods, certification of studies.
•Discuss the relevance of the study program to the work
situation of the Floor Employees.
•Share their initial reactions to the job and
to training
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Summary of Theory and
Practical Work Guide Situation with regard to the profession
FIRST LEVEL OPERATIONAL OBJECTIVE
OF SITUATION (continued)
PHASE 3 : EVALUATION AND CONFIRMATION OF ITS ORIENTATION
•Produce a report (or an oral presentation depending on the
academic level of each) in which we must:
- specify his tastes, aptitudes and interest in the profession of
hotel receptionist;
- assess their professional orientation by comparing the aspects and
requirements of the profession with their tastes, aptitudes and fields
of interest.
FRAMEWORK CONDITIONS
•Create a climate of personal development and professional
integration
•Favor the exchange of opinions and promote the expression of all.
•Motivate trainees to undertake the proposed activities.
•Allow trainees to have a fair view of the profession.
•Provide trainees with the means to assess their professional
orientation with honesty and objectivity.
•Ensure access to relevant documentation: information on the
trade, training program, guides, etc.
•Organize a meeting with specialists in the trade.
PARTICIPATION CRITERIA
PHASE 1 : • Collects data on the majority of topics to be covered.
•Appropriately expresses their perception of the profession
during a group meeting by making the link with the data
collected
PHASE 2: • Give his opinion on some requirements that must be
satisfy to exercise the profession.
•Thoroughly examines the documents filed
•Listen carefully to the explanations
•Appropriately expresses their perception of the training
program during a group meeting
•Clearly expresses their reactions
PHASE 3: Produce a report (or an oral presentation depending on the grade level
of each) containing:
- a summary representation of his tastes, fields of interest,
aptitudes and personal qualities;
- explanations of its orientation by making, explicitly, the links
requested;
- a justification for its decision as to whether or not to continue the
program.
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