LA BOÎTE À OUTILS MAES DEBOIS http://www.coursgeniemecanique.com/ Eflji\d\iZ`fejcË\ej\dYc\[\efjZc`\ekj#hl`fekXc`d\ekZ\kk\9fk\~Flk`cjgXi c\li\o`^\eZ\[\j`dgc`Z`k\k[ËfgiXk`fee\c[XejcXd`j\\eÅlmi\[\c\lijgifa\kj% Les QR codes et liens hypertexte permettant d’accéder aux sites internet proposés dans cet ouvrage, n’engagent pas la responsabilité de DUNOD EDITEUR, notamment quant au contenu de ces sites, à leur éventuel dysfonctionnement ou à leur indisponibilité d’accès. DUNOD EDITEUR ne gère ni ne contrôle en aucune façon les informations, produits ou services contenus dans ces sites tiers. © Dunod, Paris, 2013 ISBN 978-2-10-070350-0 ScrumAlliance et PRINCE2 sont des marques déposées. 8mXek$gifgfj C\ ZpZc\ [l dXeX^ \d\ek [\ gifa\k \jk df[c`jXYc\ \e le \ej\dYc\ [\ gifZ\jjlj# hl` j\ afl\ek\egXiXcc c\#hl`fekc\licf^`hl\gifgi\#dX`jhl`fekXljj`[\j`ek\iX Zk`fej]fik\j \eki\\lo% Niveau d’effort déployé sur le projet @e`k`Xc`j\ic\ gifa\k Dossier 1 :X[i\ic\ gifa\k Dossier 2 Gimf`ic\j Zfkj&[cX`j& i`jhl\j IXc`j\i c\gifa\k :cfi\ c\gifa\k Dossier 3 Dossier 4 Dossier 6 Gij\im\icË\e^X^\d\ek[Xejc\gifa\k Dossier 5 >i\ic\gifa\k\eJ:ILD Dossier 7 Ámflj[\afl\i#[jfid X`jGflihlf`Xm\q$mfljZ\kflmiX^\\eki\mfjdX`ej#ZfdY`\e[\ k\dgj\k[Ëe\i^ `\Xcc\q$mfljZfejXZi\i~jXc\Zk li\6Hl\cjjfekc\ji`jhl\jhl`gflii X`\ek `dgXZk\icXd`j\\eÅlmi\[\jflk`cj[Xejmfki\\em`i fee \d\ek6C\jigfej\j~Z\jhl\j$ k`fejmfljXggXik`\ee\ek#ZË\jkmfki\gifa\k#\kmflj\ek\jc\Z_\] Ç*Ç JfddX`i\ 8mXek$gifgfj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% * ;fjj`\i( @e`k`Xc`j\ic\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%/ Flk`c( Flk`c) Flk`c* Flk`c+ Flk`c, Flk`c- Flk`c. 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C\aXcfe[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%)+ / C\[`X^iXdd\[\BXef%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )/ 0 CXi\cXk`feXm\Zc\ZfddXe[`kX`i\%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *' (' C\ZXj[ËX]]X`i\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*) (( CXi\ek XY`c`k[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*+ Ç0Ç FLK@C ( C\ZpZc\[\m`\[Ëlegifa\k J:?yD8K@J8K@FE;L:P:C<;<M@<;ËLEGIFA<K E`m\Xl[Ë\]]fik G_Xj\+ KiXej]\ikÆ :ckli\ G_Xj\* IXc`jXk`fe G_Xj\) :X[iX^\$ GigXiXk`fe G_Xj\( @e`k`Xc`jXk`fe A' A) A( A* A+ K\dgj Ce schéma est un exemple de cycle de vie simplifié, en 4 phases génériques. Les cycles de vie de projet comportent parfois 10 à 12 phases dans le cas de projets longs et complexes. <eijld Insight C\ZpZc\[\m`\[lgifa\k\jk[Ôe`gXicËfi^X$ e`jXk`fe hl` XYi`k\ c\ gifa\k% @c ]XZ`c`k\ cX gi$ gXiXk`fe `e`k`Xc\ [l gifa\k \e [Ôe `jjXek gXi []Xlkc\jg_Xj\j[\jfe[iflc\d\ek% @cdXki`Xc`j\cËcXYfiXk`fegif^i\jj`m\[lgif$ [l`k fl j\im`Z\ Xl Zflij [l [iflc\d\ek [l gifa\k%@cjkilZkli\c\j^iXe[jdfd\ekj[\i\e$ Zfeki\ \eki\ c\ ZfddXe[`kX`i\ \k cËhl`g\ [\ iXc`jXk`fe[lgifa\k% The project lifecycle is defined by the organization covering the project. It facilitates the initial preparation by defining the different project phases by default. It materializes the progressive elaboration of the product or service during the course of its production. It structures the key appointments between the project owner and the project team. Ç('Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K FYa\Zk`] U =`o\i c\ gi\d`\i e`m\Xl [\ gcXe`ÔZXk`fe [l gifa\k#\ec\[ZflgXek\e^iXe[\jkXg\j#hl\ cËfeXgg\cc\g_Xj\j% U :Xg`kXc`j\ic\jd\`cc\li\jgiXk`hl\j[\[ifl$ c\d\ek [Ële gifa\k \k [Ë\eZ_Xe\d\ek [\ j\j g_Xj\j% U 8c`^e\i kflj c\j gifa\kj j\dYcXYc\j jli le dd\ [iflc\d\ek# \k \e ]XZ`c`k\i cX jli$ m\`ccXeZ\gXicX[`i\Zk`fe% :fek\ok\ 8l [dXiiX^\ [Ële gifa\k# cË`[\ek`ÔZXk`fe [l ZpZc\ [\ m`\ \jk le\ XZk`m`k Zc% C\ Z_f`o [l ZpZc\[\m`\Zfe[`k`fee\cXgif[lZk`fe[\jgi\$ d` i\jgim`j`fej#~cX]f`j\eZ\hl`ZfeZ\ie\ c\j[cX`j\kc\jZfkj% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j le [`jgfj`k`] ½ Xek`$i\kfli ¾ 1 c\j [Z`j`fej gi`j\jXlaXcfejfeka priori`iim\ij`Yc\j% U K\jk\icX]XZ`c`k[\Zfdgi_\ej`fe[lZpZc\ [\m`\Xm\ZleZXe[ `[\#\kXaljk\ij`eZ\jjX`i\ c\jefdj[\g_Xj\jgflihlË`cjjf`\ekc\jgclj \ogc`Z`k\jgfjj`Yc\j% U =X`i\mXc`[\ic\ZpZc\[\m`\[lgifa\kgXic\ ZfddXe[`kX`i\1`c\jkgXik `Zlc` i\d\ek`dgfi$ kXekhlË`ci\g i\~hl\cjdfd\ekjmfljXcc\qc\ jfcc`Z`k\igflic\]iXeZ_`jj\d\ek[\jaXcfej% Le cycle de vie rythme la planification du projet en définissant les phases, les grands livrables attendus et les points de validation. 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9\jf`e ;fjj`\i[\jk\jkj iXc`jj ;]`e`k`fe K\jkle`kX`i\ ;fjj`\i[\ []`e`k`fe ;fjj`\i[\jk\jkj iXc`jj =XYi`ZXk`fe :fdgfjXekj gif[l`kj K\dgj :pZc\\eN JgZ`]`ZXk`fe K\jk[Ë\ej\dYc\ :X_`\i[\jZ_Xi^\j [\kflkc\gifa\k ;fjj`\i[\j k\jkjiXc`jj J`k\g`cfk\ :feZ\gk`fe K\jk[Ë`ek^iXk`fe :feZ\gk`fe JgZ`]`ZXk`fek\Z_e`hl\ [lY\jf`egflij`k\g`cfk\ ;]`e`k`fe ;fjj`\i[\[]`e`k`fe gflij`k\g`cfk\ JgZ`]`ZXk`fek\Z_e`hl\ [lY\jf`e[\kflkc\gifa\k K\jkle`kX`i\ ;fjj`\i[\jk\jkj iXc`jj =XYi`ZXk`fe :fdgfjXekjgif[l`kj [lj`k\g`cfk\ ;fjj`\i[\j k\jkjiXc`jj ;]`e`k`fe K\jkle`kX`i\ ;fjj`\i[\[]`e`k`fe [\kflkc\gifa\k ;fjj`\i[\j k\jkjiXc`jj =XYi`ZXk`fe :fdgfjXekjgif[l`kj [\kflkc\gifa\k K\dgj Ç(*Ç C\ZpZc\[\m`\[Ëlegifa\k © Dunod – Toute reproduction non autorisée est un délit. :8J[\j½ZpZc\j\eM¾\k[\j½ZpZc\j\eN¾ FLK@C ) CXÔZ_\gifa\k ML<G8EFI8D@HL<JLIC<:FEK<EL;ËLE<=@:?<GIFA<K =`Z_\gifa\k =`eXc`kÆFYa\Zk`]jÆ9\jf`ej~jXk`j]X`i\ =`eXc`k[lgifa\k$@ekikgflicËfi^Xe`jXk`fe Æ8[hlXk`fe~cXjkiXk^`\[\cËfi^Xe`jXk`fe ÆI\kflijli`em\jk`jj\d\ek 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[fZld\ek gclj[kX`cc1c\ZX_`\i[\jZ_Xi^\j[lgifa\k% The project charter constitutes the blue print of the project. It formalizes the starting point of the project and describes the structuring data. Focused on the needs and the stakes, it is used in the decision making to assure the ongoing alignment of the project. Synthetic, it defines the initial brainstorming framework which will lead to a more detailed document: the scope statement of the project. Ç(+Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] CX ÔZ_\ gifa\k [Zi`k cË\ej\dYc\ [\j `e]fi$ dXk`fej]fe[Xki`Z\j[lgifa\k%<cc\g\id\kXl Z_\][\gifa\k[\[`jgfj\i[\gf`ekj[\i\g i\ gi\ee\jgfli1 Ç iXc`j\ic\[m\cfgg\d\ek[kX`cc[lgifa\k2 Ç `[\ek`Ô\ic\jZfdgk\eZ\ji\hl`j\j2 Ç d\kki\\edXiZ_\c\gifa\k2 Ç Zfejkil`i\c\j[fjj`\ij[ËX`[\~cX[Z`j `fe\e Zflij[\iXc`jXk`fe2 Ç gigXi\ic\jZfd`kj[\g`cfkX^\2 Ç jkilZkli\i c\j [fjj `\ij [\ mXc`[ Xk`fe [\j c`miXYc\jgif[l`kj% :fek\ok\ CËcXYfiXk`fe [\ cX ÔZ_\ gifa\k `ek\im`\ek \e [Ylk [\ gifa\k% <cc\ \jk iXc`j\ jf`k gXi c\ ZfddXe[`kX`i\ [l gifa\k# jf`k gXi c\ Z_\] [\ gifa\k cl`$dd\ XpXek i\l [c^Xk`fe [l ZfddXe[`kX`i\% <cc\ \jk ]fid \cc\d\ek mXc`[\ gXi cX [`i\Zk`fe [\ cËfi^Xe`jXk`fe hl` \eki\$ gi\e[c\gifa\k%CXÔZ_\gifa\kj\ik[\YXj\~ cXZfddle`ZXk`fe`e`k`Xc\jlic\gifa\k% + C\i\jgfejXYc\fi^Xe `j\leZfd`k[\i\c\Z$ kli\#Zfejk`kl[\j[`i`^\Xekj[\cËfi^Xe`jXk`fe \k [\ ZfccXYfiXk\lij fgiXk`fee\cj [`i\Zk \$ d\ekZfeZ\iejgXic\jijlckXkjXkk\e[lj[l gifa\k% , C\j[`]]i\ek\ji\dXihl\j`jjl\j[lZfd`k [\i\c\Zkli\jfek`ek^i\j[XejcXÔZ_\gifa\k ÔeXc\#hl`g\lkki\jfld `j\gfliXggifY Xk`fe ]fid\cc\~cX[`i\Zk`fe[\cË\eki\gi`j\\kmXg\i$ d\kki\c\cXeZ \d\ekf]ÔZ`\c[lgifa\k% FLK@C ) Dans le registre de l’état civil des projets de l’entreprise, la fiche projet est le certificat de naissance. Dk_f[fcf^`\\kZfej\`cj C\ Z_f`o [\j g\ijfee\j ~ `dgc`hl\i [Xej c\j ile`fej [\ kiXmX`c \jk ZXg`kXc 1 `c Zfem`\ek [\ jXmf`ijfik`i[lZX[i\[\jZfccXYfiXk\lij_XY`$ kl\cc\d\ek `dgc`hlj% CX Zfdgi_ \ej`fe \k cX m`j`fe`e`k`Xc\[li\jg fejXYc\cl`g\id \kk\ek[\ [k\Zk\i c\j XZk\lij ZfeZ\iej Xl j\ej cXi^\ gXic\ijlckXk[lgifa\k% C\Zfd`k[\i\c\Zkli\\jkle[`jgfj`k`]`dgfi$ kXek gfli ^XiXek`i cX jfc`[`k [\ cË\e^X^\d\ek [\j[`i`^\Xekj[\cËfi^Xe `jXk`fejlic\gifa\k% O :fdd\ekcËlk`c`j\i6 ( C\ ZfddXe[`kX`i\ gfik\li [l gifa\k [Z`[\ jË`cgi\e[cXi\jgfejXY`c`k[\cXi[XZk`fe[\cX ÔZ_\gifa\kfljË`c]X`kXgg\c~le\k`\iZ\g\i$ jfee\# hl` gfliiX`k ki\# gXi \o\dgc\# c\ Z_\] [\ gifa\k gi\jj\ek`% :\ [\ie`\i [\m`\ek Xcfij i\jgfejXYc\[\cËcXYfiXk`fe[\cXÔZ_\gifa\k# cX mXc`[Xk`fe ÔeXc\ i\jk Xek Xl e`m\Xl [\j [`i`$ ^\Xekj[\cËfi^Xe`jXk`fe% ) C\i\jgfejXYc\`[\ek`Ô\c\jXZk\lijZcj[\ cËfi^Xe`jXk`fe#mf`i\_fij[\cËfi^Xe`jXk`fe#hl` g\lm\ekXggfik\ileZcX`iX^\g\ik`e\ekjlic\ gifa\kk\chlË`dX^`e%@cfi^Xe`j\[\jile`fej[\ kiXmX`c#gcli`[`jZ`gc`eX`i\j\kgcli`Zlckli\cc\j% * C\i\jgfejXYc\Zfejkil`kcXÔZ_\gifa\kgXi `kiXk`fej jlZZ\jj`m\j# \e i[`^\Xek Z_XZle [\jZfdgk\j$i\e[lj[\jile`fej% Ç(,Ç 8mXekX^\j O CX ÔZ_\ gifa\k ]fidXc`j\ c\ ZX[i\ [\ [gXik [l gifa\kgfli^XiXek`ihl\cX[`i\Zk `fe[\cËfi^Xe`$ jXk`fe\jk[ËXZZfi[Xm\ZcË`ek\ek`fe[lgifa\k% O <cc\ZcXi`Ô\c\j[fee\j]fe[Xki`Z\j[lgifa\k% GiZXlk`fej~gi\e[i\ O CX ÔZ_\ gifa\k [f`k i\jk\i jpek_k`hl\ 1 \eki\ le\\khlXki\gX^\jXldXo`dld% `i c\ gXe\c [\j g\i$ O C\ Z_\] [\ gifa\k [f`k cXi^ jfee\jjfcc`Z`k\jgfli^XiXek `icXg\ik `e\eZ\[l Zfek\el[\cXÔZ_\gifa\k% CXÔZ_\gifa\k © Dunod – Toute reproduction non autorisée est un délit. ykXg\j FLK@C * C\ZX_`\i[\jZ_Xi^\j ML<G8EFI8D@HL<JLIC<:FEK<EL;ËLE:8?@<I ;<J:?8I><JGIFA<K ( @ekif[lZk`feÆGij\ekXk`fe^eiXc\[lgifYc ?`jkfi`hl\kXk[\cË\o`jkXek ) <ea\loÆFYa\Zk`]j <ea\lo#`ekikgflicËfi^Xe`jXk`fe 8[hlXk`fe~cXjkiXk^`\[\cËfi^Xe`jXk`fe * Gi`d ki\#`ek\i]XZ\j\k_pgfk_ j\j[\[gXik Gi`d ki\[lgifa\k1Z\hl`]X`kgXik`\[lZfek\el# \kZ\hlË`c\jkeZ\jjX`i\[Ë\oZcli\[\dXe` i\\ogc`Z`k\ ;g\e[XeZ\j\ok\ie\j#k\cc\jhl\c`Z\eZ\j#Yi\m\kj @ek\i]XZ\jXm\Zc\jXlki\jgXik`\jgi\eXek\j ?pgfk_ j\jgi`j\jgflicXeZ\i\k[]`e`ic\gifa\k - Jfclk`fej\ogcfi\jfl~\ogcfi\i C\jjfclk`fej[a~\ogcfi\j#\oZcl\jflZfej\`cc\j C\jjfclk`fej~\ogcfi\im`j$~$m`j[\gf`ekjZi`k`hl\j jXejjfclk`feZfeel\~Z\afli d\ + IjlckXkjXkk\e[lj Gi`eZ`gXloj\im`Z\j Xkk\e[lj <ogi\jj`fe]feZk`fee\cc\ [lY\jf`e :pZc\[Ëlk`c`jXk`fe [lgif[l`k&jpjk d\ =feZk`fej[\j\im`Z\ :fekiX`ek\j , C\jc`miXYc\jXkk\e[lj Fi^Xe`^iXdd\[\jkZ_\j[\gi\d`\ie`m\Xl :i`k i\j[ËXZZ\gkXk`fe[\jc`miXYc\j . Fi^Xe`jXk`fe[lgifa\k @[\ek`]`ZXk`fe[\jd\dYi\j[\cËhl`g\gifa\k\k[\jgXik`\jgi\eXek\j / DXZifgcXee`e^ AXcfej`dgiXk`]j \kc\lij[Xk\jjfl_X`k\j G_Xj\j[lgifa\k\kaXcfej [\]`e[\g_Xj\ 0 9l[^\k :\kk\`e]fidXk`fee\]`^li\ gXjj`ZfejlckXk`fe (' I`jhl\j C\ji`jhl\jdXa\lij C\jgcXej[\igfej\ Xloi`jhl\j Ijld Insight C\ ZX_`\i [\j Z_Xi^\j gifa\k Zfejk`kl\ c\ ZfekiXk hl` \jk gXjj \eki\ le\ hl`g\ [\ iXc`jXk`fe g`cfk\ gXi le Z_\] [\ gifa\k \k c\ ZfddXe[`kX`i\[lgifa\k% C\ZfddXe[`kX`i\g\lkki\jf`klei\jg fejXYc\ `ek\ie\Xlj\`e[\cËfi^Xe`jXk`fe#jf`kleZc`\ek \ok\ie\#Xm\Zc\hl\cle\i\cXk `feZfdd\iZ`Xc\ \jk efl\% ;Xej Z\ [\ie`\i ZXj# c\ ZX_`\i [\j Z_Xi^\j gifa\k i\gij\ek\ c\ gi\d`\i [fZl$ d\ek af`ek \e Xee\o\ Xl ZfekiXk Zfdd\iZ`Xc gXjj\eki\c\Zc`\ek\kc\]flie`jj\li% @c[fee\XlZ_\][\gifa\kc\ZX[i\[\i]i\eZ\ [\j\jXZk`fejkflkXlcfe^[\cË\oZlk`fe% The scope statement constitutes an agreement between the team realizing the project steered by the project manager and the project owner. The project owner can be a person within the organization or a customer outside the company, with whom a commercial relationship has been established. In the latter case, the scope statement represents the first document joined in appendix to the commercial contract signed between the customer and the supplier. It gives the project manager the framework of its actions throughout the execution. Ç(-Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\ ZX_`\i [\j Z_Xi^\j gifa\k [Zi`k c\j ijlc$ kXkjXkk\e[lj[lgifa\k#\ek\id\j[\c`miXYc\j g_pj`hl\j# Zfdd\ \e k\id\j [\ Z_Xe^ \d\ekj jfZ`Xlo#Zfdgfik\d\ekXloflfi^Xe`jXk`fee\cj fgij%@cmXki\lk`c`jgi`eZ`gXc\d\ekgfli1 U Zfejkil`i\c\gcXe[\dXeX^\d\ek[\gifa\k2 U Zfejk`kl\icËhl`g\[\gifa\k2 U gigXi\icXZfddle `ZXk`fejlic\gifa\k#[ j c\jgi\d` i\jd`elk\j[\jfecXeZ\d\ek2 U `[\ek`Ô\ic\jY\jf`ej\kc\j\o`^\eZ\j~jXk`j$ ]X`i\# \k fi^Xe `j\i cË\oZ lk`fe [l gifa\k gfli ^XiXek`ihlË`cjj\ifekjXk`j]X`kj2 U [kX`cc\i c\ gcXee`e^ gim`j`fee\c# c\ Yl[^\k \kc\i\^`jki\[\ji`jhl\j[lgifa\k% :fek\ok\ CËcXYfiXk`fe [l ZX_`\i [\j Z_Xi^\j gifa\k `ek\im`\ek \e [Ylk [\ gifa\k# Xgi j cX iXc`$ jXk`fe [\ cX ÔZ_\ gifa\k% @c \jk ^eiXc\d\ek iXc`j gXi c\ Z_\] [\ gifa\k# XpXek i\l [c$ ^Xk`fe [l ZfddXe[`kX`i\% @c \jk ]fid\cc\d\ek mXc`[ gXi cX [`i\Zk`fe [\ cËfi^Xe`jXk`fe hl` \eki\gi\e[c\gifa\k% FLK@C * * C\ i\jgfejXYc\ i[`^\ [\j m\ij `fej jlZ$ Z\jj`m\j[l[fZld\ek#hlË`cZfdgc k\XlÔc[\ cË\Xl[\jkiXmXlo% + C\ [fZld\ek ÔeXc \jk jfld`j gfli mXc`[X$ « On appelle k`feXlZfddXe[`kX`i\[lgifa\k#fl~cXjkilZ$ cahier des charges un volume kli\[\mXc`[Xk`fe[Ôe`\jlic\gifa\k% destiné à définir Dk_f[fcf^`\\kZfej\`cj une commande, U @c \jk Yfe hl\ c\ Z_\] [\ gifa\k lk`c`j\ [ j dans lequel tout c\ [Ylk le gcXe kpg\ [\ ZX_`\i [\j Z_Xi^\j% est prévu, sauf :\cXcl`g\id \k[\Zfddle `hl\i~cË\ej\dYc\ la bonne foi [l ^iflg\ [\ kiXmX`c cX kfkXc`k [\j ilYi`hl\j du vendeur », hl`[f`m\ekki\i\ej\`^e\j#\k[\Zfdgck\i Auguste Detoeuf. Xl]li\k~d\jli\Z\[fZld\ek% U CXi\c\Zkli\i^lc` i\gXile½ZXe[`[\¾\jk le\Yfee\giXk`hl\gflimi`Ô\ihl\c\^iflg\ e\ [i`m\ gXj [\ jfe fYa\Zk `] \k e\ g\i[ gXj \e\]ÔZXZ`k% U ;Xejc\ZXj[\gifa\kiXc`jgXile]flie`j$ j\li#c\ZX_`\i[\jZ_Xi^\jgifa\kg\lkki\le [fZld\ek [\ ZfejlckXk`fe% Jfe Zfek\el [f`k cX`jj\i jl]ÔjXdd\ek [\ dXi^\ [\ dXeÅlmi\ Xlo]flie`jj\lijZfejlckjhlXekXlodfp\ej ~ [gcfp\i# \k g\id\kki\ X`ej` le\ ZfekiXZ$ klXc`jXk`feXm\ZfYc`^Xk`fe[\ijlckXkj% O :fdd\ekcËlk`c`j\i6 8mXekX^\j ( C\Z_\][\gifa\kgi\e[Zfdd\i]i\eZ\[\ kiXmX`ccXÔZ_\gifa\k#mXc`[\gXic\ZfddXe$ [`kX`i\% @c i\Zl\`cc\ cË\ej\dYc\ [\j `e]fid X$ k`fej[a~[`jgfe`Yc\jjlic\jla\k1ZX_`\i[\j Z_Xi^\j ZfdgXiXYc\# [fZld\ek [Ë\ogi\jj`fe [\ Y\jf`e jli [\j jla\kj gifZ_\j# \k [fjj`\i [\i\kfli[Ë\ogi`\eZ\[\gifa\kjZfdgXiXYc\j Xlj\`e[\cËfi^Xe`jXk`fe% ) @c `[\ek`Ô\ c\j XZk\lij ZfeZ\ie j gXi c\ Zfek\el [l gifa\k# \k fi^Xe`j\ [\j ile`fej [\ kiXmX`c% :\j ile`fej dfY`c`j\ek [\ gi]$ i\eZ\ [\j XZk\lij [\ [`]]i\ekj j\im`Z\j# [\ [`]]i\ek\j fi`^`e\j# gfli gifÔk\i [\j ZcX`$ iX^\j mXi`j# \k [fee \i [\ cËk\e[ l\ \k [\ cX gif]fe[\liXlokiXmXlo% Ç(.Ç O C\ZX_`\i[\jZ_Xi^\jgifa\k[Zi`kc\jijlck Xkj \kc\jc`miXYc\jXkk\e[lj#hl`i\gij\ek\ekcXiX`$ jfe[Ëki\[lgifa\k%LegcXegiZ`j[\jilYi`hl\j \jkZXg`kXc% GiZXlk`fej~gi\e[i\ O C\ Z_\] [\ gifa\k [f`k m`j\i cË\o_Xljk`m`k% C\j df[`ÔZXk`fejeZ\jjX`i\jgcljkXi[gfligXcc`\i le flYc` ~ Z\ jkX[\ jfek gfk\ek`\cc\d\ek ki j Zfk\lj\j% XeZ\m`j$~$m`j[\j O @c[f`kjXmf`igi\e[i\[\cX[`jk Z_f`o_XY`kl\cc\d\ek]X`kj#\k[\jjfclk `fejlk`c`$ j\j^eiXc\d\ek% C\ZX_`\i[\jZ_Xi^\j © Dunod – Toute reproduction non autorisée est un délit. ykXg\j FLK@C + CXc\kki\[\d`jj`fe[lZ_\][\gifa\k C<JGF@EKJ:CyJ;ËLE<C<KKI<;<D@JJ@FE C\kki\[\d`jj`fe[\D%%%%# Z_\][\gifa\kjlic\gifa\k%%% @%:fejkXk`e`k`Xc @@%<ea\lo\kfYa\Zk`]j C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[lj @@@%D`jj`fe[lZ_\][\gifa\k Dfek\icËhl`g\gifa\k ;]`e`i\kd\kki\\egcXZ\cX[dXiZ_\gflid\e\i~Y`\ec\ gifa\k#\eZfe]fid`kXm\Zc\jgifZ[li\j\kc\jljX^\j[\ cËfi^Xe`jXk`fe >i\i\kZffi[fee\ikflk\jc\jXZk`fej[lgifa\kgfli Xkk\`e[i\cËfYa\Zk`] ycXYfi\ic\jflk`cj\kkXYc\Xlo[\Yfi[eZ\jjX`i\j~cX dXki`j\[\cËfYa\Zk`] @e]fid\ic\Zc`\ek[\cËXmXeZ\d\ek[lgifa\k 8c\ik\i\eZXj[\[i`m\ Gi\e[i\c\j[Z`j`fejhl`jË`dgfj\ek[Xejc\ZX[i\[\jX d`jj`fe\k[Xejc\ZX[i\[\cËfYa\Zk`][lgifa\k 8jjli\icXkiXXY`c`k[\jXZk`fej\k[\j[Z`j`fej DfY`c`j\ic\jgXik`\j`eki\jj\jX[hlXk\j#XlYfe dfd\ek#\kc\li]flie`icXYfee\`e]fidXk`fe I\gij\ek\ic\gifa\k\e`ek\ie\\k\e\ok\ie\ ;li\[\cXd`jj`feZfe]`\10df`j <eijld Insight CX c\kki\ [\ d`jj`fe \jk le [fZld\ek i[`^ gXi c\ ZfddXe[ `kX`i\ [l gifa\k Xl j\`e [\ cËfi^Xe`jXk`fe# gfli Xjjli \i cX efd`e Xk`fe [l Z_\][\gifa\k\kcX]X`i\ZfeeXki\Xli\jk\[\ cËfi^Xe`jXk`fe% <cc\ Xjjli\ cX c^`k`d`k [l Z_\] [\ gifa\k \k cl`[fee\legflm f`i[\]X`kgfliX^`i[XejcX jkilZkli\g\idXe\ek\[\cËfi^Xe`jXk`fe% The mission letter is a document compiled within the organization by the project owner, to guarantee the nomination of the project manager and to inform the other team members. It protects the legitimacy of the project manager and gives him the power to operate within the permanent structure of the organization. Ç(/Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] U =`o\i[ËleZfddleXZZfi[Xm\Zc\ZfddXe[`$ kX`i\c\Zfekfli[\cXd`jj`fe\kcX[dXiZ_\% U :fekiXZklXc`j\i c\j Zi`k i\j [\ g\i]fidXeZ\ hl`g\id\kkifekXlZfddXe[`kX`i\[\al^\icX hlXc`k[\cXgi\jkXk`fe[lZ_\][\gifa\k% U Gifk^\i c\ Z_\] [\ gifa\k \e c`d`kXek jfe `ek\im\ek`fe [Xej c\ k\dgj# \e giZ`jXek c\j Zfe[`k`fej [\ jfe `ek\im \ek`fe \k \e [Ôe `j$ jXekgiZ`jd\ekjfeic\% U G\id\kki\ Xl ZfddXe[`kX`i\ [\ gi\e[i\ ZfejZ`\eZ\ [\ cË`em\jk`jj\d\ek eZ\jj X`i\ \k [\mXc`[\icX[dXiZ_\% U Efdd\i \ogc`Z`k\d\ek le\ g\ijfee\ Xl gfjk\[\Z_\][\gifa\k% U 8jjli\i c\ jflk`\e [l Z_\] [\ gifa\k gXi c\ j`^eXkX`i\[\cXc\kki\[\d`jj`fe% U :fddle`hl\i Xlgi j [\ cËfi^Xe`jXk`fe# \k m\ekl\cc\d\ek m\ij cË\oki `\li# c\ efd [l Z_\][\gifa\k\kjfe[fdX`e\[Ë`ek\im\ek`fe% U C\ ZfddXe[`kX`i\ j`^e\ cX c\kki\# gl`j cX i\d\k ]fid\cc\d\ek Xl Z_\] [\ gifa\k# gfli fYk\e`ijfe\e^X^\d\ek% U C\ ZfddXe[`kX`i\ fi^Xe`j\ cX [`]]lj`fe Xl j\`e[\cËfi^Xe`jXk`feXlgi j[\jgXik`\j`ek$ i\jj\j 1 c\j i\jgfejXYc\j _`iXiZ_`hl\j [\j j\im`Z\j ZfeZ\iej# c\j Zc`\ekj [l ijlck Xk [l gifa\k#c\Zfd`k[\[`i\Zk `fe[\cËfi^Xe`jXk`fe \kc\Zfd`k[\g`cfkX^\gi\jj\ek`% Donner et renforcer la légitimité du chef de projet est un incontournable de la réussite des projets. Dk_f[fcf^`\\kZfej\`cj CX ]fidlcXk`fe [\ Z\ hl` \jk Xkk\e[l [l Z_\] [\gifa\k[f`kki\cXYfi\Xm\Zjf`e%CXc\kki\ [\d`jj`fej\]fZXc`j\jlic\j^iXe[jijlckXkj Xkk\e[lj[lgifa\k\kjlic\e`m\Xl[\i\jgfe$ jXY`c`k [mfcl Xl Z_\] [\ gifa\k% :\ jfek [\j jla\kjj\ej`Yc\j#hl`kflZ_\ekXlZÅli[lgif$ a\kijlckXkjXkk\e[lj \kXlZÅli[\cXjkilZ$ kli\ g\idXe\ek\ [\ cËfi^Xe `jXk`fe \k [\ j\j giif^Xk`m\je`m\Xl[\i\jgfejXY`c`k % O 8mXekX^\j CËcXYfiXk`fe [\ cX c\kki\ [\ d`jj`fe j\ ]X`k ^eiXc\d\ekXmXekcX]fidXc`jXk`fe[lZX_`\i [\j Z_Xi^\j gifa\k# \k ~ cËfgk`dld# XmXek cX ]fidXc`jXk`fe[\cXÔZ_\gifa\k%<cc\i\c m\[\j [Z`[\lij[\cËfi^Xe`jXk`fe% :fdd\ekcËlk`c`j\i6 ykXg\j U FeZfdd\eZ\gXiZ_f`j`ic\Z_\][\gifa\k1 Z\kk\[Z`j`fe[\cX[`i\Zk `fe[\cËfi^Xe `jXk`fe g\lkj\]X`i\g\e[XekcËcXYfiXk`fe[\cXÔZ_\ gifa\k#flXldfd\ek[\jXmXc`[Xk`fe% U C\ ZfddXe[`kX`i\ i[`^\ cX c\kki\ [\ d`j$ j`fe# \e giZ`jXek c\ efd [l Z_\] [\ gifa\k# c\j Xkk\e[lj [l gifa\k \k c\ e`m\Xl [Ë\e^X^ \$ d\ek Xkk\e[l [l Z_\] [\ gifa\k% :\kk\ i[XZ$ k`fe\jk]X`k\#[Xejc\ZXjfgk`d ld#\ek\eXek Zfdgk\[\cËXm`j[lZ_\][\gifa\k% Ç(0Ç gflmf`i_`iXiZ_`hl\#fYk`\ekX`ej`le\c^`k`d`k XeZi\~le_Xlke`m\Xl[XejcX_`iXiZ_`\% O CX c\kki\ [\ d`jj`fe i\e[ gfjj`Yc\ c\ i\Zflij ~ cËXiY`kiX^\ [\ e`m\Xl jlgi`\li% :\g\e[Xek# c\ jflk`\e X]ÔZ_ [l gifa\k gXi le [Z`[\li [\ cËfi^Xe`jXk`fe[fee\legflmf`i[\]X`kXlZ_\][\ gifa\k%:\cl`$Z`g\lkXcfijgifg fj\i[\jgfj`k `fej jfc`[\j#a priori jflk\el\jgXic\j[Z`[\lij#\k [feZXZZ\gkXYc\jgXikfljjXejXiY`kiX^\% GiZXlk`fej~gi\e[i\ O C\ ZfddXe[`kX`i\ [f`k mi`Ô\i hl\ c\ Z_\] [\ gifa\kXmi`kXYc\d\ek[feejfeXZZfi[jlic\j \e^X^\d\ekj kiXejZi`kj [Xej cX c\kki\ [\ d`j$ j`fe# gfli jËXjjli\i [\ cX jfc`[`k [l c`\e \eki\ c\Z_\][\gifa\k\kc\gifa\k% O C\Z_\][\gifa\k[f`kmi`Ô\ihl\c\ZfddXe[`$ kX`i\XY`\egi`jZfejZ`\eZ\[\cË`em\jk `jj\d\ek eZ\jjX`i\\k[\jfe`dgc`ZXk`fe[Xejc\[ifl$ c\d\ek[lgifa\k% CXc\kki\[\d`jj`fe[lZ_\][\gifa\k O C\ Z_\] [\ gifa\k# hl` eËX ^eiXc\d\ek gXj [\ :fek\ok\ © Dunod – Toute reproduction non autorisée est un délit. FLK@C + <jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c [lZ_\][\gifa\k FLK@C , <JK@D8K@FE;LK<DGJÁ:FEJ8:I<I8LG@CFK8>< ;ËLEGIFA<K;ËFLM<IKLI<;ËLE:<EKI<;<=FID8K@FE KZ_\j[\^\jk`fe[\gifa\k~iXc`j\i :_Xi^\[\kiXmX`c \jk`d\ Ile`fej[\ZX[iX^\g\e[XekcXg_Xj\[Ëfggfikle`k Xkk\ek`fe#c\ZX[iX^\j\]X`kjflm\ek\egclj`\lij`kiXk`fej ,a×_+ile`fej[\kiXmX`c ".\eki\k`\ej\e]XZ\~]XZ\ Ile`fej[ËXmXeZ\d\ek[lgifa\kgfli(_\li\[\ile`fe# Zfdgk\i(_\li\[\gigXiXk`fe#\k(_\li\[\i\jk`klk`fe )'a×_+'ile`fejkXc\j jlicËXee\[lgifa\k =ihl\eZ\1[\(gXij\dX`e\~(gXidf`j#\e]feZk`fe[\jgifa\kj D`j\~afli[\jflk`cj[\g`cfkX^\[lgifa\k1gcXee`e^#Yl[^\k#i`jhl\j `[Xc\d\ek#Ycfhl\i[\j[\d`$aflie\jZfdgc k\jgflij\]fZXc`j\i jlic\jflk`cj\kgi\e[i\[\cX_Xlk\li (.a×_(&)gXij\dX`e\ jlic\j*gi\d`\ij df`j\k(&)aflie\\ejl`k\ I\ml\j[\gifa\kXm\Zc\Zfd`k[\g`cfkX^\gfli(_\li\[\ile`fe# Zfdgk\i*_\li\j[\gigXiXk`fe\eXdfek#\k(_\li\[\i\jk`klk`fe\eXmXc .a×_.ile`fej[lZfd`k [\g`cfkX^\giml\j \k\eki\k`\ej `e[`m`[l\cjgigXiXkf`i\j =ihl\eZ\1Xd`e`dX~Z_Xhl\^iXe[aXcfe[lgifa\k Ile`fej[\kiXmX`c&ile`fejk\Z_e`hl\jijfclk`fe[\gifYc d\j# i\Z_\iZ_\[Ë`e]fidXk`fej#Zffi[`eXk`fe¿ gfli(_\li\[\ile`fe#Zfdgk\iXldf`ej(_\li\[\gigXiXk`fe \eXdfek#\k(_\li\[\i\jk`klk`fe\eXmXc ),a×__pgfk_ j\1 ,'ile`fejad hocgflikiX`k\i c\jgifYc d\j\k c\ji`jhl\jXmij Ile`fej[\Zfddle`ZXk`fe\e`ek\ie\#gflicXZfe[l`k\[\Z_Xe^\d\ek [lgifa\k (,a×_,a×_gfligigXi\icX Z_Xe^\d\ek\k('a×_gfli cËXZZfdgX^e\d\ek[lZ_Xe^\d\ek IXc`jXk`fe[\Z\ikX`e\jkZ_\j[lgifa\kc`\j~mfki\\og\ik`j\k\Z_e`hl\ [Xejc\gifa\k 'a×_ KFK8C /0a×_"&Ç(,a×_ Les exemples de charge donnés dans ce tableau concernent le projet d’ouverture d’un nouveau centre de formation qui a duré un an, pour un budget total de 1,3 m€% <eijld Insight C\ Z_\] [\ gifa\k \jk jflm \ek XdY`[\oki\ 1 `c \jk\og\ikjlilejla\k\kg`cfk\\egXiXcc c\le gifa\k%;XejcXd\jli\fjfek\dgjeË\jkgXj \ok\ej`Yc\# `c [f`k Xek`Z`g\i [ j cË`e`k`Xc`jXk`fe [l gifa\k cX Z_Xi^\ [\ kiXm X`c hlË`c mX ZfejX$ Zi\iXlg`cfkX^\% :\j\iXc\d\`cc\lidfp\egflicl`[\jfcc`Z`k\ile XiY`kiX^\fl[\[c^l\iZ\ikX`e\jkZ_\j¿gcl$ kkhl\[\j\i\kiflm\i\e½df[\gXe`hl\¾ The project manager is often ambidextrous: he is an expert on a topic and pilots the project at the same time. Therefore, he must anticipate, as soon as the project starts, the workload he will devote to project management. This will be the best way for him to seek arbitration or delegate tasks... rather than “racing against time”! Ç)'Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] U @[\ek`Ô\i c\j kZ_\j [\ ^\jk `fe [\ gifa\k gi`j\j\eZ_Xi^\gXic\Z_\][\gifa\k% U >XiXek`ihlË`c[`jgfj\iXY`\e[lk\dgjeZ\j$ jX`i\gfliiXc`j\iZ\jkZ_\j% :fek\ok\ CË\jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c[lZ_\][\ gifa\k \jk gXik`Zlc` i\d\ek `dgfikXek\ [Xej c\j j`klXk`fej f c\ Z_\] [\ gifa\k gXikX^\ jfe k\dgj\eki\c\gifa\k\k[\jXZk`m`kjZfliXek\j% C\jli^\eZ\j[\Z\j[\ie` i\ji`jhl\ek\e\]]\k [\ZXee`YXc`j\ic\jkZ_\j[\^\jk`fe[\gifa\k% U >X^e\i[lk\dgj\eile`fe1 Ç gi]i\i gclj`\lij ile`fej [ËXmXeZ\d\ek Zflik\j~[\jile`fej[\gifa\k½Õ\lm\j¾2 Ç i[`^\i fl ]X`i\ i[`^\i le Zfdgk\$i\e[l ÕXj_g\e[XekcXile`fe% U KiXmX`cc\igXijhl\eZ\j_fdf^ e\j1 Ç j\ ij\im\i a minima [\j [\d`$aflie\j gfli kiXmX`cc\i jli c\ gifa\k# gfli m`k \i [\ gigXi\ile\ile`fe[\gifa\kg\e[Xekle\ _\li\#gl`ji\m\e `i~cËXZk`m `kZfliXek\#gl`j i\m\e`ijlic\gifa\k#\kZ%2 Ç `e]fid\ic\jhl`g`\ij[\Z\jdfd\ekjij\i$ mj Xl gifa\k# Z\cX c\li g\id\kkiX [\ mflj ZfekXZk\i\egi`fi`k[XejZ\jdfd\ekj$c~% FLK@C , Pour ne pas faire « passer à la trappe » les activités de gestion de projet, le chef de projet en fait une estimation et les intègre dans son temps de travail ! :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U :cXi`Ô\i jfe ic\ \k j\j i\jgfejXY`c`kj \e ]X`jXek j`^e\i jX c\kki\ [\ d`jj `fe [\ Z_\] [\ gifa\k% U C`jk\i cË\ej\dYc\ [\j kZ_\j [\ ^\jk`fe [\ gifa\k ~ iXc`j\i 1 fi^Xe`jXk`fe [\ ile`fej# d`j\~afli[\jflk`cj[\g`cfkX^\[lgifa\k¿ U IXc`j\i le\ gi\d` i\ \jk`dXk`fe [\ cX Z_Xi^\[\kiXmX`c#\e`ek^iXekc\]X`khl\gfli le\_\li\[\ile`fe#`c]XlkZfdgk \iXldf`ej le\_\li\[\gigXiXk`fe\eXdfek#\k[\i\j$ k`klk`fe\eXmXc% U Mi`Ô\i cX ZfdgXk`Y`c`k Xm\Z cX Z_Xi^\ [\ kiXmX`cgiml\`e`k`Xc\d\ekjlic\gifa\k%<eZXj [\ jliZ_Xi^\ gim`j`fee\cc\# i\e^fZ`\i Z\kk\ Z_Xi^\flY`\ec\gi`d ki\[\mfjXZk`fej% U @ek^i\i[ jc\[dXiiX^\[lgifa\k[\jgiX$ k`hl\jhl`g\id\kkifek[\^X^e\i[lk\dgj1 Ç gcXe`ÔZXk`fe[\ile`fej1X^\e[XjgXikX^j# gcXe`ÔZXk`fe[\j[Xk\j[\ile`feji`kl\cc\j c\gclj\eXdfekgfjj`Yc\2 Ç i\]lj\i[\ijfl[i\c\jZfeÕ`kjk\Z_e `hl\j& g\ijfee\cjgXidX`c2 Ç d\kki\ ~ [`jgfj`k`fe cX [\ie` i\ m\ij`fe [\ [fZld\ekjk\Z_e`hl\jZX_`\i[\jZ_Xi^\j¿ \kc\i\gfik`e^[ËXmXeZ \d\ekjlic\jkZ_\j [\jhl`g`\ijjli[\jflk`cjZfccXYfiXk`]j¾% 8kk\ek`fe1Y`\ejflm\ek#\egclj[\g`cfk\ic\ gifa\kXm\Z[feZkflk\jc\jkZ_\jZ`$[\jjlj~ iXc`j\i #c\Z_\][\gifa\kgfjj [\^Xc\d\ek le\\og\ik`j\#\k`c\jki\jgfejXYc\[Ëlecfk[\ kiXmX`c [l gifa\k% GXi \o\dgc\# [Xej c\ ZX[i\ [\cË`ejkXccXk `fe[Ële\Zl`j`e\#leZ_\][\Z_Xe$ k`\i hl` \jk ^Xc\d\ek gcfdY`\i mX gXjj\i [l k\dgj~g`cfk \ic\Z_Xek `\i#X`ej`hlË~iXc`j\i c\jkiXmXlo[\gcfdY\i`\%CXZ_Xi^\[\kiXm X`c XjjfZ`\~Z\cfk[f`kki\\jk`d \`e[g\e[Xd$ d\ek#[\dXe` i\~e\gXj½ZXee`YXc`j\i¾c\j kZ_\j[\^\jk`fe[\gifa\k% O Ç)(Ç 8mXekX^\j O M\iifl`cc\i [l k\dgj gfli ^i\i c\ gifa\k [Xej [\Yfee\jZfe[`k`fej% O J\[fee\ic\jdfp\ej[\d\kki\~aflic\jflk`cj [\g`cfkX^\\k[Ëfi^Xe`j\ic\jile`fejgfli\e k`i\iledXo`dld[Ë\]ÔZXZ`k% GiZXlk`fej~gi\e[i\ O ;Xej c\ ZX[i\ [\ gifa\kj kfkXc\d\ek eflm\Xlo# `c \jk gXi]f`j [`]ÔZ`c\ [\ d\jli\i c\ efdYi\ [\ ile`fej [\ kiXmX`c eZ\jjX`i\j% @c \jk Zfej\`cc [ËXjjfik`icË\jk`dXk`fe[\Z_Xi^\[Ële\kfciXeZ\ \o1(''aflij&_fdd\j"&Æ)' % <jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c[lZ_\][\gifa\k Dk_f[fcf^`\\kZfej\`cj FLK@C - C\jZfdgk\eZ\jXkk\e[l\j [lZ_\][\gifa\k C<J:FDGyK<E:<J;L:?<=;<GIFA<K1 LE<IFJ<;<JM<EKJ =fidXc`j\ic\j\ea\lo&Y\jf`ej&fYa\Zk`]j ;]`e`ic\jic\j\ki\jgfejXY`c`kj >i\ic\ji`jhl\j G`cfk\iG\i]fidXeZ\&:fkj&;cX`j DXki`j\icËXmXeZ\d\ek&i\gfik`e^ :cfi\c\gifa\k Organisation et pilotage du projet DfY`c`j\icËhl`g\ ;c^l\ic\jXZk`fej >i\ic\jZfe]c`kj DXeX^\i~[`jkXeZ\ 8e`d\ic\jile`fej Management de l’équipe projet Relations avec les parties prenantes :fdgk\eZ\j gifa\k 8[Xgk\icXZfddle`ZXk`fe 8ZZfdgX^e\ic\Z_Xe^\d\ek DXki`j\icXi\cXk`fe ]flie`jj\li Leadership ÀGi\e[i\[\cX_Xlk\li À;Z`[\i&]X`i\[Z`[\i À>i\ic\jj`klXk`fej[\Zi`j\ À@e]cl\eZ\i\ekiXejm\ijXc À>i\icË`eZ\ik`kl[\ <eijld Insight 8l$[\c~ [\j Zfdgk\eZ\j k\Z_e `hl\j XkkX$ Z_\j Xl c`miXYc\ [l gifa\k# le \ej\dYc\ [\ Zfdgk\eZ\ji\cXk`fee\cc\j\kZfdgfik\d\e$ kXc\j \jk eZ\jjX`i\ gfli fYk\e`i c\ d\`cc\li [\jhl`g\j\e^X^\j1 ■ZXgXZ`k~`ek\iX^`iXm\Zc\jXlki\j#\e]feZ$ k`fee\d\ekkiXejm\ijXc#[XejcX[`m\ij`k[\j Zlckli\j [Ë\eki\gi`j\j# [\j Zlckli\j `ek\ie X$ k`feXc\j#\egc\`e\ZfejZ`\eZ\[\j\ji\jg fe$ jXY`c`kj2 ■ki\\egX`oXm\Zjf`$dd\#gflijXmf`igfi$ k\i [\j al^\d \ekj `dgXik`Xlo# ijfl[i\ [\j ZfeÕ`kjjXeja priori#\kXggXiXki\[`^e\[\ ZfeÔXeZ\% Beyond the technical skills required to deliver the project, relational and behavioral competency is required to obtain the best results from the teams involved: ■ ability to interact with others in cross-functional processes within diverse companies, international cultures and a complete understanding of its responsibilities; ■ the self-confidence to carry out impartial assessments, to resolve conflicts without bias and appear trustworthy. Ç))Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K FYa\Zk`] U G\id\kki\ Xl Z_\] [\ gifa\k [\ gi\e[i\ ZfejZ`\eZ\[\kflk\jc\j]XZ\kk\j[\jfeic\# [Ë`[\ek`Ô\i j\j ]fiZ\j \k j\j gf`ekj ~ Xdc`f$ i\i%:Ë\jkleYfedfp\egflic\Z_\][\gifa\k [\ [fg\i jX ZfeÔXeZ\ \e cl`¿ \k jfe _ld`$ c`k U yZcX`i\ic\Z_\][\gifa\kjlic\jXkk\ek\j[\ jfe hl`g\ m`j$~$m`j [\ cl`% Le\ hl`g\ gifa\k eËXkk\e[gXjlej`dgc\jXmf`i$]X`i\[Ëfi^Xe`jX$ k`fe\k[\gcXe`ÔZXk`fe#dX`jXljj`[ljflk`\e# [\ cX ]XZ`c`kXk`fe [Xej c\j j`klXk`fej kiXejm\i$ jXc\j# dlck`Zlckli\cc\j# \k [\ cX Õ\o`Y `c`k ]XZ\ Xloj`klXk`feji\eZfeki\j% :fek\ok\ CËmXclXk`fe[\jZfdgk\eZ\j[lZ_\][\gif$ a\k[f`kj\]X`i\i^lc` i\d\ekXd`e`dX~le ipk_d\Xeel\c #[\]Xfe~d\jli\ic\jkXc\ekj hl`fekkXZhl`jcfij[\j[\ie`\ijgifa\kj#\k Z\lohl`i\jk\ek~[m\cfgg\i% Ç gcXe`Ô\ic\jXZk`fejgi`fi`kX`i\j~d\kki\\e Ålmi\2 Ç fi^Xe`j\ile]\\[YXZbXm\Zjfei\jgfejXYc\ _`iXiZ_`hl\ gfli mXc`[\i cËXkk\`ek\ [\j Au jalon, fYa\Zk`]jÔoj% le commanditaire a le droit de vie Dk_f[fcf^`\\kZfej\`cj et de mort sur CX [\jZi`gk`fe [\j Zfdgk\eZ\j [l Z_\] [\ le projet. Seuls gifa\k \jk jflm\ek le jla\k [\ gfcd`hl\% <e les projets viables gi\d`\ic`\l#c\Z_\][\gifa\k[f`k$`cdXki`j\i survivront. c\j\og\ik`j\jk\Z_e`hl\j[\jfegifa\k6 @c eËp X gXj [\ igfej\ le`m \ij\cc\ ~ Z\kk\ hl\jk`fe% ;Xej c\j g\k`kj gifa\kj# c\ Z_\] [\ gifa\k dXki`j\ Xljj` cX k\Z_e`hl\# ZXi `c \o$ Zlk\#gflic\Zfdgk\[lgifa\k#[\jkiXm Xlo[\ iXc`jXk`fe%;Xejc\j^iXe[jgifa\kj#kflk\jfe XZk`m`k \jk ]fZXc`j\ jli c\ dXeX^\d\ek [\j kiXmXlo\k[\jhl`g\j%@ceËXgXj~ki\\og\ik jlic\jk\Z_e`hl\j[\jfegifa\k%GXiZfeki\#jX ZXgXZ`k~Zfdgi\e[i\c\j\og\ikj#~XggiZ`\i cXjfc`[`k[\c\ligf`ek[\ml\\jk]fe[Xd\e$ kXc\% @c \jk Xcfij ½ \og\ik \e Zfejhl\eZ\ ¾# gflic\Zfdgk\[lgifa\k% O :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U =X`i\c\kfli[Ë_fi`qfe[\jXgifgi\g\iZ\g$ k`fe[\jfee`m\Xl[\dXki`j\jliZ_XZle\[\j Zfdgk\eZ\jc`jk\j% U ;\dXe[\i~jfe\em`ifee\d\ekgif]\jj`fe$ e\cXZk\lijgifa\k#_`iXiZ_`hl\j#Xlki\jZ_\]j [\gifa\k Z\hlË`cjg\ej\ek[\cXdXk i`j\[\j Zfdgk\eZ\j c`jk\j# \e Zfej`[iXek Z\ hlË`cj jfekZXgXYc\j[ËXggiZ`\i[\c\liXZk`m`k% U I\Zflg\iZ\j`e]fidXk`fejXm\Zj\jgifgi\j g\iZ\gk`fej \k Zfejkil`i\ le gcXe [\ gif$ ^i j1 Ç c`jk\i c\j XZk`fej [\ ]fidXk`fe# [\ jXeZ\j [ËXZZfdgX^e\d\ekXm\Z[\jZ_\]j[\gifa\k \ogi`d\ekj#flkflk\Xlki\XZk`feX[d`j\ gXicËfi^Xe`jXk`fe2 Ç gi`fi`j\i Z\j XZk`fej Xm\Z jfe i\jgfejXYc\ _`iXiZ_`hl\2 Ç)*Ç 8mXekX^\j O CX ZXikf^iXg_`\ [\j Zfdgk\eZ\j g\id\k Xl Z_\] [\ gifa\k [ËcXi^`i cX Zfdgi_\ej`fe [\ jfeic\% l\cj O <cc\cl`g\id\k[Ë`[\ek`Ô\ic\jgf`ekjjlic\jh `c[f`kgif^i\jj\i% O <cc\cl`[fee\c\jdfp\ej[ËfYk\e`icXg\iZ\gk`fe [\jXZk\lij[Xejjfe\em`ifee\d\ek[dXiZ_\ gifZ_\[\*-']\\[YXZb % GiZXlk`fej~gi\e[i\ O C\jZfdgk\eZ\jc`jk\jjfekjflm\ek[`]ÔZ`c\j ~XggiZ`\i%<kZ_XZlec\jXggiZ`\~jXdXe` i\% @c\jk[feZ`dgfik Xek[\Z_\iZ _\ijpjkdXk`hl\$ d\ek~`[\ek`Ô\i[\j]X`kjj`^e`ÔZXk`]j`ccljkiXek c\jZfdgk\eZ\ji\m\e[`hl\j% C\jZfdgk\eZ\jXkk\e[l\j[lZ_\][\gifa\k Gflihlf`cËlk`c`j\i6 FLK@C - FLK@C . C\aXcfe[\gifa\k C˽<==<K:C@HL<K¾;LGIFA<K EF>F >FXm\Zij\im\j >F 8eXcpj\[l [iflc\d\ek [\cXg_Xj\ giZ[\ek\ A8CFE 8eXcpj\\k mXc`[Xk`fe [\cXg_Xj\ jl`mXek\ MXc`[Xk`fe[\j c`miXYc\jdXa\lij [\cXg_Xj\ <eijld Insight C\ aXcfe \jk le me \d\ek j`^e`Ô ZXk`] gfj`$ k`fee[Xejc\gcXee`e^[lgifa\k%@c\jkXjjfZ` ~leXZk\[\mXc`[ Xk`fe`ek\ie\Xlgifa\kfl~ le\XggifYXk`fegXileZfddXe[`kX`i\% C\ aXcfe [Ôe `k [\j fYa\Zk `]j `ek\id[`X`i\j [\gifa\k\kd\k\egcXZ\le[`jgfj`k`]½Xek`$ i\kfli ¾ 1 c\j [Z`j`fej gi`j\j Xl aXcfe jfek `iim\ij`Yc\j# \k g\id \kk\ek [ËX]Ôe\i cX jl`k\ [lgifa\k% :Ë\jk ^eiXc\d\ek Xl dfd\ek [\j ]iXeZ_`j$ j\d\ekj [\ aXcfe hl\ c\j [Z`j `fej [ËXiik [\ gifa\kjfekgi`j\j% The milestone is a significant event positioned in the project schedule. It is associated with an internal validation of the project or an approval by a project owner. The milestone defines intermediate objectives of the project and sets up a “no-return” procedure: The decisions made with the milestone are irreversible and allow for the refining of the remaining project. It is generally when the milestone is reached that the decision to stop the project is made. Ç)+Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\ aXcfe [Ôe`k le k\dgj [ËXiik fl le gf`ek [\ i\eZfeki\ \eki\ c\j gXik`\j `eki\jj\j [l gifa\k# [Xej c\ Ylk [\ gi\e[i\ [\j [Z`j`fej# fl[\j\i\d\kki\[\j[fZld \ekj[\dXe` i\ ]fid\cc\#~le\[Xk\giml\% ;\ dXe` i\ ^eiXc\# c\j aXcfej fek Zfdd\ XmXekX^\ [\ [fee \i [\j fYa\Zk `]j `ek\id$ [`X`i\j gfli c\j hl`g\j gifa\k# \k X`ej` jfik`i [\ cË\]]\k klee\c# i`jhl\ dXa\li [l dXeX^\$ d\ek[\gifa\k% :fek\ok\ C\jgi\d`\ijaXcfejjkilZkliXekj[lgifa\kjfek [Ôe`jXl[Ylk[lgifa\k#cfij[lg_XjX^\[\ Z\[\ie`\i%DX`jc\ZfddXe[`kX`i\g\lk^Xc\$ d\ek[\dXe[\iXlZ_\][\gifa\k[\gcXe `Ô\i [\eflm\XloaXcfejcfijhlË`cjfl_X`k\Xmf`i[\ cXm`j`Y`c`kjlic\jc`miXYc\jhl`fekkgif[l`kj \kmXc`[\iZ\j[\ie`\ij% CX [Ôe`k`fe [\ aXcfe \jk Xlafli[Ë_l` X[d`j\ Zfdd\`eZfekflieXYc\\edf[\gifa\k% FLK@C . Ç XeXcpj\i c\ [iflc\d\ek [\ cX g_Xj\ giZ$ [\ek\2 Ç XeXcpj\i \k mXc`[\i c\ gcXee`e^ [\ cX g_Xj\ jl`mXek\% U I[`^\i c\ Zfdgk\$i\e[l [\ cX ile`fe \k Zfddle`hl\icXi^\d\ekjlic\jZfejhl\eZ\j [\j[Z`j`fejgi`j\j% Le jalon est un événement du projet au cours duquel les décisions clés du projet sont Dk_f[fcf^`\\kZfej\`cj prises : arrêt C\gcljjflm\ek#c\gXjjX^\[laXcfe\jkXjjf$ ou continuation, Z` ~ le c`miXYc\ dXa\li [\ cX g_Xj\ \e hl\j$ validation k`fe% DX`j \e gclj [l c`miXYc\# cX [Z`j `fe [l des propositions. gXjjX^\[\cXg_Xj\g\lk^Xc\d\ekki\Xjjf$ Z`\~cXiXc`jXk`fe[\Z\ikX`e\jkZ_\jfYc`^X$ kf`i\ji ^c\j`ek\ie\j#i^c\d\ekXk`fe % C\ gXjjX^\ [Ële aXcfe \jk le XZk\ ]fik [\ dXeX^\d\ek gfli c\ Z_\] [\ gifa\k% @c \jk [feZ`dgfikXek[Ë`ejk`kl\ilei`kl\cXlkfli[\ Z\gf`ek#[Ë`em\jk`i[XejjXgigXiXk`fe#\k[\ Zfddle`hl\i cXi^\d\ek jli c\j ZfeZclj`fej [\cXile`fe% 8mXekX^\j O CX[Ôe`k`fe~cËXmXeZ\[\jaXcfejd\kc\gifa\k\e © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @[\ek`Ô\ic\jaXcfej~gfj`k`fee\i[XejcËfi^X$ e`^iXdd\ [\j kZ_\j# \e jËXgglpXek jli c\ ZpZc\[\m`\[lgifa\k% U ;Ôe`igfliZ_Xhl\aXcfe[\ji ^c\j[\]iXe$ Z_`jj\d\ek [\ aXcfe \ogc`Z`k\j [\j Zi`k i\j [\ [Z`j`fe [\ mXc`[Xk`fe [l c`miXYc\ # hl` g\id\k$ kifek [\ ^X^e\i [l k\dgj cfij [\ cX mXc`[ Xk`fe [\j c`miXYc\j% C\j gifa\kj [Ële\ dd\ ]Xd`cc\ gXikX^\ekc\jdd\ji ^c\jgfliZ_Xhl\aXcfe% U GigXi\iZ_XZle\[\jile`fej[\]iXeZ _`jj\$ d\ek[\aXcfe\e\emfpXekXlogXik`Z`gXekjc\j [fZld\ekjflc`miXYc\jjfld`j~mXc`[Xk`fe% U 8e`d\i cX ile`fe [\ ]iXeZ _`jj\d\ek [\ aXcfe# fl m\ekl\cc\d\ek ]X`i\ Xe`d\i Z\kk\ ile`fegXic\jgfejfi[lgifa\k1 Ç mXc`[\ic\jc`miXYc\jgij\ekj2 Ç),Ç k\ej`fe jli [\j [cX`j `ek\id[`X`i\j# \k g\id\k [\j`kl\ic\jgf`ekj[Ë`ek\i]XZ\Xm\ZcË\oki`\li% O C\j aXcfej jfek ki j ]XZ`c\d\ek Zfdgi`j gXi kflk\j c\j gXik `\j `eki\jj\j [l gifa\k% @cj e\ eZ\jj`k\ek gXj [Ë\ogc`ZXk`fe dk_f[fcf^`hl\ jgZ`Ôhl\XldXeX^\d\ek[\gifa\k%@cjjfek\e Zfejhl\eZ\le[\jg`mfkj[\cXZfddle `ZXk`fe [\gifa\kjlic\j[cX`j% GiZXlk`fej~gi\e[i\ O C\j [`]]i\ekj kpg\j [\ aXcfe e\ jfek gXj kfl$ aflij Y`\e ZXk^fi`jj [Xej c\j giXk`hl\j [\ dXeX^\d\ek% Fi# c\ Z_\] [\ gifa\k [f`k X[Xgk\i j\j [Z`j`fej j\cfe hl\ c\ aXcfe \jk c` Xl [fe$ e\li[Ëfi[i\flgXj% \d\ekj Zflikj% @c \jk O C\j aXcfej jfek [\j me dd\X[d`jhlË`cjjf`\ek[\[li\elcc\[Xejc\j gcXee`e^j%@cZfem`\ek[\e\gXjc\j]X`i\[li\i% C\aXcfe[\gifa\k :fdd\ekcËlk`c`j\i6 JL@K<FLK@C. 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A+ G_Xj\+ ;]`e`k`fe G_Xj\KiXej]\ik G_Xj\. Dfek\\eZX[\eZ\ A/ G_Xj\/ Gif[lZk`feji`\ Ç).Ç G_Xj\, IXc`jXk`fe C\aXcfe[\gifa\k © Dunod – Toute reproduction non autorisée est un délit. A' FLK@C / C\[`X^iXdd\[\BXef ;@8>I8DD<;<B8EF8GGC@HLyÁC8:Iy8K@FE ;<:<KFLMI8>< JXk`j]XZk`fe 8kkiXpXek "+ Pédagogique Aide à la mise en oeuvre :fekiX[`Zkf`i\ ") Exemples concrets Accès à des contenus interactifs Gifgfik`fee\c# \ogc`Z`k\ Structuration par dossiers ;pj]feZk`fee\d\ek& efeigfej\~ cËXkk\ek\ FYc`^Xkf`i\# `dgc`Z`k\ @e[`]]i\ek $) ") $( $( Complet $) Contenu actuel/ non périmé "+ "+ =feZk`fee\d\ek& igfej\~cËXkk\ek\ Contenu pertinent @ejXk`j]XZk`fe <eijld Insight Efi`Xb` BXef \og\ik hlXc`k dfe[`Xc\d\ek i\Zfeel# hl` X i\l \e (00. c\ gi`o ;\d`e^ [Z\cX ki j m`k\ cX [`d\ej`fe `e[`m`[l\cc\ \k dfk`fee\cc\ [\ cX jXk`j] XZk`fe% @c d`k \e m`$ [\eZ\ hl\ c\ Zc`\ek e\ i\jj\ekX`k gXj jpd$ ki`hl\d\ek cX jXk`j]XZk`fe \k cË`ejXk `j]XZk`fe# \e kl[`Xek cË\]]\k ^ei gXi cX gij \eZ\ fl cËXYj\eZ\[\k\cc\flk\cc\ZXiXZki`jk`hl\[Xej le gif[l`k fl le\ gi\jkXk`fe% C\ [`X^iXdd\ [\BXefcXY fi\e(0/+ \jkleflk`chl`g\i$ d\k[\_`iXiZ_`j\ic\jY\jf`ej[lZc`\ek[Xej c\ZX[i\[Ëlegifa\k% The Kano diagram (developed in 1984) is a tool to measure the effect generated by the presence or absence of a particular feature in a product or service on satisfaction (and dissatisfaction) of the client. It is based on the fact that some implicit customer needs should absolutely be met, or may otherwise generate dissatisfaction, regardless of the features provided elsewhere in the project. Ç)/Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 ;`jk`e^l\i c\j * kpg\j [\ Y\jf`e [l Zc`\ek [l gifa\k1 U C\ Y\jf`e `dgc`Z`k\ 1 Z\cl` hl\ c\ Zc`\ek eËX gXj cX eZ\jj`k [Ë\ogi`d\i ZXi `c \jk m`[\ek [Xejjfe\jgi`khlË`cj\iXZfdYc%@cZfii \jgfe[ ^eiXc\d\ek Xl dk`\i [\ YXj\ [l ]flie`j$ j\li\o1a\mX`jZ_\qc\^XiX^`jk\gfliigX$ i\i dX mf`kli\ fl Z_\q c\ d[\Z`e gfli d\ jf`^e\i % J` aXdX`j c\ gifa\k e\ igfe[X`k gXj ~Z\Y\jf`e`dgc`Z`k\#c\Zc`\ekj\iX`kXlkfdXk`$ hl\d\ek`ejXk`j]X`k% U C\ Y\jf`e \ogc`Z`k\ 1 ZË\jk c\ Y\jf`e hl\ c\ Zc`\ek j\ j\ek fYc`^ [Ë\ogi`d\i gfli hl\ jfe ]flie`jj\li\ek`\ee\Zfdgk\%:Ë\jkjflm \ekc\ g\k`kgcljhl`j\iXaflk\~cXgi\jkXk`fe[\YXj\ \o1\egclj[Ëki\jf`^egXidfed[\Z`e#a\ jfl_X`k\iX`j hlË`c j\ [gcXZ\ ~ dfe [fd`Z `c\ % Gclj c\ gifa\k mX igfe[i\ Xlo Y\jf`ej \ogc`$ Z`k\j#gcljc\Zc`\ekj\iXZfek\ek% U C\ Y\jf`e XkkiXpXek 1 ZË\jk c\ Y\jf`e [`]]$ i\eZ`Xek% @c ijlck\ ^ei Xc\d\ek [Ële\ Xek`$ Z`gXk`fe [l Y\jf`e [l dXiZ_ [k\Zk gXi c\ ]flie`jj\li% :Ë\jk le Y\jf`e cXk\ek Z_\q c\ Zc`\ekXlhl\cZ\[\ie `\ieËXmX`kgXjg\ejdX`j hl\jfe]flie`jj\licl`im c\\o1\egclj[\ mf`ileÔcdXlZ`edX\k[Ëki\Xjj`jZfe]fikX$ Yc\d\ek#cË`dX^\\jk\e*;#ZË\jkeflm\Xl @cjËX^`k[\jË\ej\im `igfliZfdgck \icË\ogi\j$ j`fe[\Y\jf`e`e`k`Xc\[lZc`\ek% Noriaki Kano (expert qualité mondialement reconnu, qui a reçu en 1997 le prix Deming) décela très vite la dimension individuelle et émotionnelle de la satisfaction. Dk_f[fcf^`\\kZfej\`cj CËXeXcpj\ ]feZk`fee\cc\ g\lk ki\ iXc`j\ \e Xdfek[\cËlk`c`jXk`fe[ldf[ c\[\BXefgfli `[\ek`Ô\ic\jZXiXZk i`jk`hl\j\k]feZk `fejZcj Xkk\e[l\j gXi c\j Zc`\ekj gfli le gif[l`k fl lej\im`Z\% 8kk\ek`fe j` mflj ZXg`kXc`j\q jli cË\ogi`\eZ\ [\gifa\kjgXjjj1jflm\ekc\Y\jf`eXkkiXpXek [ËXlafli[Ë_l` [\m`\e[iX le Y\jf`e `dgc`Z`k\ ~ cËXm\e`i%@c]Xl[iX[feZkiflm\ile\Xlki\`eef$ mXk`fegflij\[`]]i\eZ`\i% O :fek\ok\ 8mXekX^\j O C\ C\ df[ c\ [\ BXef g\lk ki\ lk`c`j le\ ]f`j hl\ c\ Zc`\ek X ]fid lc le\ gi\d ` i\ \ogi\j$ j`fe[\Y\jf`e% :fdd\ekcËlk`c`j\i6 df[ c\ [\ BXef g\id \k [\ jËXjjli\i hlËa minima#c\jXkk\ek\j`dgc`Z`k\j[lZc`\ek[lgif$ a\kfekkZflm\ik\j% O @cg\id\k^Xc\d\ek[Ë`[\ek`Ô\iZ\hl`mXi\cc\$ d\ekki\mXcfi`jgXic\Zc`\ekcfij[\cXc`miX`$ jfe[lgif[l`k[lgifa\k% GiZXlk`fej~gi\e[i\ ykXg\j U C`jk\ic\jZXiXZk i`jk`hl\jZcj[lgif[ l`kfl [lj\im`Z\~[m\cfgg\i[Xejc\ZX[i\[lgif$ a\kgXi\o\dgc\#gflile\mf`kli\c\kiXejgfik [\gXjjX^\i#c\Zfe]fik#cXgfcclk`fe#\kZ% Ç)0Ç O 9`\e j\ ]fZXc`j\i jli cX i\Z_\iZ_\ \k cX jXk`j$ ]XZk`fe [\ cË`dgc`Z`k\ XmXek [\ gifgfj\i [\ cËXkkiXpXekXlZc`\ek% C\[`X^iXdd\[\BXef © Dunod – Toute reproduction non autorisée est un délit. FYa\Zk`] U C`jk\igfliZ_XZle\[\Z\jZXiXZki`jk`hl\j c\li eXkli\ [Xej c\ df[ c\ [\ BXef gXi \o\dgc\ `dgc`Z `k\&fYc`^Xkf`i\# \ogc`Z`k\&gif$ gfik`fee\c#XkkiXpXek % U ;\jj`e\i c\ [`X^iXdd\ [\ BXef jli le\ ]\l`cc\[\paperboard#\kgfj`k `fee\ic\jZXiXZ$ ki`jk`hl\j[lgif[l`k[lgifa\k[Xej*qfe\j1 Ç Qfe\YXj`hl\&`dgc`Z`k\1jXej[\k\cjXkki`Ylkj# c\ gif[l`k \jk iglk `elk`c`jXYc\# [el [\ j\ej#`em\e[XYc\% Ç Qfe\[\g\i]fidXeZ\&\ogc`Z`k\1\cc\Zfii\j$ gfe[ Xlo Xkki`Ylkj [\ g\i]fidXeZ\ [fek c\ Zc`\ek mX gXic\i \ogc`Z`k \d\ek cfij [\ jfe \ogi\jj`fe[\Y\jf`e% Ç Qfe\ [Ë\oZ`kXk`fe&XkkiXpXek 1 \cc\ Zfii\j$ gfe[ Xlo Xkki`Ylkj `e[`kj hl` gifm fhl\ek le\ ½ _\li\lj\ jligi`j\ ¾ [l Zc`\ek [\mXek c\gif[l`k% FLK@C / FLK@C 0 CXi\cXk`feXm\Zc\ZfddXe[`kX`i\ C<JIß>C<J;<C8I<C8K@FE8M<:C<:FDD8E;@K8@I< ; jc\[dXiiX^\# kXYc`icXi\cXk`fe ZfddXe[`kX`i\& hl`g\gifa\k @ek^i\i c\ZfddXe[`kX`i\[Xej c\jkiXmXlogfli½Ài\eki\i [XejjXYlcc\À¾ M\`cc\i~cË`dgi\jj`fe hl\c\gifa\kcX`jj\Xl]`eXc XlZfddXe[`kX`i\ @[\ek`]`\ic\j ZXiXZki`jk`hl\j [\jZfdgfik\d\ekj [lZfddXe[`kX`i\ ^ff%^c&P\>PeC KiXejd\kki\ cXm`j`fe [lZfddXe[`kX`i\ ~cËhl`g\gifa\k Üki\\o`^\XekXm\Z c\ZfddXe[`kX`i\ <eijld Insight C\ ZfddXe[`kX`i\ \jk c\ [fee \li [Ëfi[i\ [l gifa\k% C\Z_\][\gifa\k[f`kcl`XZZfi[\ile\Xkk\e$ k`fegXik`Zlc` i\jli+[`d\ej`fej1 ■kXYc`jj\d\ek \k dX`ek`\e [Ële\ i\cXk`fe [\ kiXmX`c kif`k\# gflmXek Xcc\i aljhlË~ cX Zfgif$ [lZk`fejlic\gifa\k#\k`dgfj Xekle\ZfeeX`j$ jXeZ\cXgcljgiZ`j\gfjj`Yc\[\cXg\ijfee\2 f`i gfli ■lk`c`jXk`fe [\ j\j c\m`\ij [\ gflm ^X^e\i[lk\dgjfl[\cËe\i^`\2 ■`dgc`ZXk`fe[Xejc\jXZk`fej[\mXc`[Xk`fe2 ■Zfddle`ZXk`fem\ijc\ZfddXe[`kX`i\\km\ij cËfi^Xe`jXk`fe# gfli jËXjjli\i [\ cX Zfem\i$ ^\eZ\[\jkiXmXlom\ijcËfYa\Zk`]i\c[\cËfi^X$ e`jXk`fe#\kgflimXcfi`j\ic\ZfddXe[`kX`i\% C\ Z_\] [\ gifa\k [f`k Xmf`i \e g\idXe\eZ\ cËfYa\Zk`][\j\]X`i\[lZfddXe[`kX`i\leXcc`% The project owner gives the orders for the project. The project manager must grant him detailed attention on 4 fronts: ■ establishment and maintenance of a close working relationship, which can go as far as the co production on the project and possess the most precise knowledge possible of the person; ■ utilization of executive power to save time and energy; ■ involvement in the validation acts; ■ communication with the project owner and the organization, to ensure the convergence of the work towards the actual objective of the organization and validate the project owner. Having the project owner as an ally should be a constant objective of the project manager. Ç*'Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K FYa\Zk`] ykXYc`i cX i\cXk`fe gifa\k&ZfddXe[`kX`i\ \k dX`ek\e`iZ\kk\i\cXk`fe% 8jj`jk\i c\ ZfddXe[`kX`i\ [Xej cËcXY fiXk`fe [lY\jf`e\k[XejcXmXc`[Xk`fe[\jijlckXkj% :feki`Yl\igfj`k`m\d\ek~cË`dX^\[lZfddXe$ [`kX`i\[XejcËfi^Xe`jXk`fe% >XiXek`i cËXc`^e\d\ek [l gifa\k jli c\j fYa\Z$ k`]j[lZfddXe[`kX`i\% FYk\e`i[ljflk`\ecfijhl\ZË\jkeZ\jjX`i\% :fek\ok\ C\ZfddXe[`kX`i\\jkc\Zc`\ek%@c\jk~cËfi`^ `e\ [l gifa\k% C\ Z_\] [\ gifa\k \jk efdd gfj$ ki`\li\d\ek~cËXggXi`k`fe[lZfddXe[`kX`i\ [Xejc\gXpjX^\[lgifa\k%@c[f`k[feZiljj `i ~Zi\icXi\cXk `fe#k\cc\hlË`cc\jfl_ X`k\#gfli ^X^e\i \e \]ÔZXZ`k jli c\ gifa\k% @c \jk Y`\e [\ jfe i\jjfik [\ ½ i\gi\e[i\ cX dX`e ¾ jli c\gifa\k#\k[feZ[\Zfe[l`i\cXi\cXk`feXm\Z c\ ZfddXe[`kX`i\# jXej j\ cX`jj\i Zfe[l`i\% @c cl` \jk Z\g\e[ Xek eZ\jjX`i\ [\ Zfek`e l\i [\ cËZflk\i# [\ gi\e[i\ \e Zfdgk\ j\j i\Zfd$ dXe[Xk`fej\kj\jY\jf`ej%:Ë\jkZ\khl`c`Yi\ hl\c\ji ^c\jX`[\ek~kXYc`i% © Dunod – Toute reproduction non autorisée est un délit. :fdd\ekcËlk`c`j\i6 U Üki\ \o`^\Xek Xm\Z c\ ZfddXe[ `kX`i\% Fj\i cl`[\dXe[\i[\1 Ç _`iXiZ_`j\ij\j[\dXe[\j2 Ç `e]fid\ic\Z_\][\gifa\k[\kflk\jc\j[Z`$ j`fej\kfi`\ekXk`fejgi`j\j2 Ç jË`dgc`hl\i[XejcXile`fe[\cXeZ\d\ek[l gifa\k2 Ç ]X`i\ [l ½ cfYYp`e^ ¾ \e ]Xm\li [l gifa\k cfijhl\ZË\jkeZ\jjX`i\% U @[\ek`Ô\ic\jZXiXZki`jk`hl\j[\jZfdgfik\$ d\ekj[lZfddXe[`kX`i\% U @[\ek`Ô\i\keflii`ij\jgi]i\eZ\j1jZli`$ j\ic\gifa\k#ki\mXcfi`j\kÕXkkgXic\gifa\k# ki\ jligi`j gXi c\ gifa\k# [`jgfj\i [Ële ijlc$ kXkgiXk`hl\#gij\im\icX[`d\ej`feÔeXeZ` i\# mXcfi`j\icË`dX^\[\dXihl\[\cË\eki\gi`j\% U M\`cc\i~cË`dgi\jj`fehl\c\gifa\kcX`jj\Xl ÔeXcXlZfddXe[`kX`i\1 Ç c\Yfee`m\Xl[Ëfi`^`eXc`k\k[Ë`eefmXk`fe2 Ç c\ j\ek`d\ek gXikX^ Xl j\`e [\ cËfi^Xe`jX$ k`fe hl\ c\ [iflc\d\ek X k _Xidfe`\lo \k\]ÔZXZ\% On ne choisit pas son commanditaire, c’est lui qui choisit le chef de projet ! Dk_f[fcf^`\\kZfej\`cj CXd`j\\eÅlmi\[\Z\ji ^c\ji\c m\XlkXek [Ëflk`cj \k dk_f[\j hl\ [l Zfdgfik\d\ek Xggifgi`[lZ_\][\gifa\k%LeZ_\][\gifa\k [YlkXek# [\ dd\ hlËle Z_\] [\ gifa\k kifg k\Z_e`hl\ gfliiX i\eZfeki\i [\j [`]ÔZlckj [XejcXd`j\\egiXk`hl\[\Z\ji ^c\j% O ykXg\j U ; jc\[dXiiX^\#kXYc`icXi\cXk`feZfddXe$ [`kX`i\&hl`g\gifa\k1 Ç `ek^i\i c\ ZfddXe[`kX`i\ [Xej c\ kifdY`$ efjZfg\[lgifa\k#XeelX`i\[lgifa\k2 Ç [Ôe`i c\j df[\j [\ ]feZk `fee\d\ek# c\j ic\j\ki\jgfejXY`c`kj[\Z_XZle% U @ek^i\i c\ ZfddXe[ `kX`i\ [Xej c\j kiXm Xlo gfli½i\eki\i[XejjXYlcc\¾1 Ç [Ôe`i[\jk\dgj[\i\eZfeki\g_pj`hl\Xm\Z c\ZfddXe[`kX`i\2 Ç Zf$Zfejkil`i\Xm\Zc\ZfddXe[ `k X`i\1cËX`[\i ~]fidXc`j\i\k~_`iXiZ_`j\ijfeY\jf`e2 Ç ]X`i\iX^`ic\ZfddXe[`kX`i\jli[\j\o\dgc\j [\jfclk`fe% Ç*(Ç 8mXekX^\j O CX]fidXc`jXk`fe[\Z\ji ^c\jm`j\~Zfej`[ i\i c\ZfddXe[`kX`i\jfljkflk\jj\j]XZ\kk\j1[fe$ e\li [Ëfi[i\ [feZ [Z`[ \li# dX`j Xljj` XZk\li Zfeki`Ylk\li#\kXZk\li`eÕlXek% GiZXlk`fej~gi\e[i\ O C\ e`m\Xl [Ë\o`^\eZ\j hl\ c\ Z_\] [\ gifa\k jfl_X`k\ d\kki\ \e gcXZ\ [Xej cX i\cXk `fe ]i$ hl\eZ\[\ji\eZfeki\j#giZ`j`fej[\j`e]fidX$ k`fej]flie`\j#\kZ% [f`kki\ZfdgXk `Yc\Xm\ZZ\ hl\c\ZfddXe[`kX`i\\jkgik~jlggfik\i#jli cX[li\[lgifa\k% CXi\cXk`feXm\Zc\ZfddXe[`kX`i\ Gflihlf`cËlk`c`j\i6 FLK@C 0 FLK@C (' C\ZXj[ËX]]X`i\ MyI@=@<IIy>LC@ßI<D<EKC8M8C<LI8GGFIKy< G8IC<GIFA<KÁCË<EKI<GI@J< . :fkj ( JfddX`i\ Gi`f[\[Ë\oZlk`fe , :feki\$Ye]`Z\j Xkk\e[lj ) IX`jfej + 9e]`Z\j Xkk\e[lj * Fgk`fejgfli cË\eki\gi`j\ <eijld Insight C\gifa\k[Ylk\kflaflijgXile\`[\jljZ \g$ k`Yc\ [Ëf]]i`i le\ mXc\li gfk\ek`\cc\ ~ cËfi^Xe`$ jXk`fe ZfeZ\ie\% C\ ZXj [ËX]]X`i\ \jk le [\j k_ d\j [\ GI@E:<) GI@E:<) \jk le\ dXihl\ [gfj\ [l :XY`e\k F]ÔZ\# )''0 % @c Zfek`\ek kflk\j c\j `e]fidXk`fej eZ\jjX`i\j gfli al^\i j` c\ gifa\k \jk \k [\d\li\ jfl$ _X`kXYc\# m`XYc\ \k iXc`jXYc\# \e ml\ [ËkXp\i c\j[Z`j`fejZfeZ\ieXekjfe`em\jk`jj\d\ek% The project always starts with an idea that may offer potential value to the organization. The Business Case is one of the themes of PRINCE2™ (PRINCE2™ is a trademark of the Cabinet Office, 2009). It contains all the information necessary to assess whether the project is (and remains) desirable, viable and achievable, and inform stakeholders about their investment. Ç*)Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] U ;fZld\ek\i\kXeXcpj\icXm`XY`c`k[lgifa\k% U ykXp\i c\j [Z`j`fej ZfeZ\ie Xek jfe `em\j$ k`jj\d\ek% :fek\ok\ C\ Zfd`k [\ g`cfkX^\ [l gifa\k \k c\j gXi$ k`\j gi\eXek\j [\dXe[\ek ~ Xmf`i \e g\idX$ e\eZ\cXZ\ik`kl[\hl\c\gifa\k\jk\k[\d\li\ m`XYc\% C\ ZXj [ËX]]X`i\# lk`c`j le\ gi\d` i\ ]f`jgflifYk\e`ic\ÔeXeZ\d\ek`e`k`Xc[lgif$ a\k# \jk XZk`m\d\ek dX`ek\el kflk Xl cfe^ [l ZpZc\ [\ m`\ [l gifa\k% @c \jk Zfek`el\cc\d\ek XZklXc`j\e]feZk`fe[\cËmfclk`fe[\jZfkj# [\ji`jhl\j\k[\jYeÔZ\j% lj 1 ijlckXk g\il U :feki\$YeÔZ\j Xkk\e[ Zfdd\ e^Xk`] gXi le\ fl gclj`\lij gXik`\j gi\eXek\j% U Gi`f[\[Ë\oZlk`fe% U :fkj 1 Z\lo [l gifa\k# [\j fgi Xk`fej Zfl$ iXek\j&[\dX`ek\eXeZ\\k[\c\lij[`jgfj`k`fej [\ÔeXeZ\d\ek% U ymXclXk`fe [\ cË`em\jk`jj\d\ek 1 ZfdgXiX`$ jfe [\j Zfkj [\ [m\cfgg\d\ek# [\j fgiX$ k`fejZfliXek\j\k[\dX`ek\eXeZ\~cXmXc\li [\jYeÔZ\jjlile\gi`f[\[fee\% U I`jhl\jgi`eZ`gXlo1 Ç mi`Ô\i1jËXjjli\ihl\c\gifa\k\jkkflaflij aljk`Ô2 Ç dX`ek\e`i1XZklXc`j\ic\ZXj[ËX]]X`i\~gXik`i [\jZfkj\k[\jYeÔZ\ji\cj\k\jk`dj% FLK@C (' Un des principes clés de PRINCE2™ est la justification continue du projet pour l’entreprise. Le cas d’affaire contribue à cela. Dk_f[fcf^`\\kZfej\`cj © Dunod – Toute reproduction non autorisée est un délit. ykXg\j ;m\cfgg\i c\ ZXj [ËX]]X`i\ Zfej`jk\ ~ fYk\e`i c\j `e]fidXk`fej mflcl\j \e ml\ [ËkXp\i c\j [Z`j`fej% ;Xej GI@E:<) # cË\oZ lk`] jËXjjli\ hl\ c\ ZXj [ËX]]X`i\ \jk i[`^ \k Xggiflm# dX`j `c g\lk \e ZfeÔ\i c\ [m\cfgg\d\ek Xl Z_\][\gifa\k%Jfe[m\cfgg\d\ek\jk`ki Xk`]# \k`cmX`ek^i\ic\jcd\ekjjl`mXekj1 U JfddX`i\2gf`ekjZcj[lZXj[ËX]]X`i\% U IX`jfejaljk`ÔXekcXiXc`jXk`fe[lgifa\k% U Fgk`fejgflicË\eki\g i`j\1XeXcpj\\ki\Zfd$ dXe[Xk`fe iX`j fee\ gfli Z_f`j`i \eki\ * fgk`fej YXj`hl\j e\ i`\e ]X`i\# ]X`i\ c\ d`e`$ dld#]X`i\hl\chl\Z_fj\ % U 9eÔZ\jXkk\e[lj1`cjg\lm\ekki\[Ëfi[i\ ÔeXeZ`\iflefeÔeXeZ`\i%Hl\cc\hl\jf`kc\li eXkli\#c\jYeÔZ\j[f`m\ekki\1 Ç Xc`^ej jli c\j fYa\Zk`]j \k cX jkiXk^`\ [\ cË\eki\gi`j\2 Ç kXYc`j~gXik`i[\jgif[l`kj\k[\jijlckXkj ]flie`jgXic\gifa\k2 Ç hlXek`ÔjXm\Z[\jkfciXeZ\j 2 Ç d\jliXYc\j2 Ç Xjj`^ej% Le ZXj [ËX]]X`i\ g\lk j\ gij \ek\i jflj gcl$ j`\lij]fid\j#pZfdgi`j1 U le [fZld\ek# le\ ]\l`cc\ [\ ZXcZ lc fl [\j [`Xgfj`k`m\j[\gij\ekXk`fe2 U le\\eki\[Xejleflk`c[\dXeX^ \d\ek[\ gifa\k% O Ç**Ç 8mXekX^\j O >XiXek`icXaljk `ÔZXk`feZfek`el\[lgifa\kgfli cË\eki\gi`j\# Xl [dXiiX^\ \k kflk Xl cfe^ [l gifa\k% GiZXlk`fej~gi\e[i\ O C\ ZXj [ËX]]X`i\ eËX [Ë`ekik hl\ jË`c \jk mi`Ô i^lc` i\d\ek\kd`j~afli\e]feZk `fe[\jefl$ m\cc\j\jk`dXk`fej[\Zfkj\k[\YeÔZ\j% C\ZXj[ËX]]X`i\ :fdd\ekcËlk`c`j\i6 FLK@C (( CXi\ekXY`c`k[lgifa\k <O<DGC<;<D<JLI<;LPAYBACK <K;<JM8C<LIJ 8:KL<CC<JE<KK<J;LGIFA<K )' . -' ((* (). =clogfj`k`]j "+'' "*'' ")'' "('' "('' ",' ' ( ) + * "('' , 8ee\j ;li\[\gXpYXZb 4*#,Xej Æ*'' Æ-'' Æ.'' =fe[j[\dXe[j Æ.,' MXc\lije\kk\j[lgifa\k ;li\[Ë\ogcf`kXk`fe <eijld Insight 8Ôehl\jfegifa\kjf`kmXc`[gXicX[`i\Zk`fe [\cË\eki\gi`j\\kZfej`[iZfdd\gi`fi`kX`i\# c\ Z_\] [\ gifa\k \jk gXi]f`j jfcc`Z`k gfli \e \jk`d\i cX i\ekXY`c`k% JË`c [`jg fj\ \e i ^c\ ^eiXc\[Ële\Yfee\m`j`Y`c`k[\cË`em\jk`jj\$ d\ek~d\kki\\eÅlmi\gfliiXc`j\ic\gifa\k# cË\jk`dXk`fe[\jZfkj\k[\ji\Z\kk\j[Ë\ogcf`$ kXk`fe XjjfZ`\j ~ cX jfclk `fe \e j\im `Z\ \jk Xlki\d\ek gclj Zfdgc`hl\ @c X eXedf`ej Y\jf`e[\Z\jcd \ekj#jflm\ekXZZfdgX^ej [\c\lij_pgfk_ j\j[\ZXcZlcj#XÔe[\ZXcZlc\i * `e[`ZXk\lij Zcj [\ i\ekXY`c`k 1 c\j mXc\lij e\kk\j#c\gXpYXZb#\kc\KI@% As soon as the project is approved and considered a priority by the company, the project manager is sometimes asked to estimate profitability. It may be easy to estimate global investment to implement for the project, but estimating future operating revenues may be much more complicated! Nevertheless, the project manager needs these elements, often accompanied by their calculation assumptions, in order to calculate three key profitability indicators: net values, the payback, and TRI. Ç*+Ç ;FJJ@<I( @E@K @8C @J <IC<GIFA <K FYa\Zk`] U ymXcl\icXi\ekXY`c`k[lgifa\k% U =XZ`c`k\ic\jXiY`kiX^\j\kc\jgi`fi`jXk`fe[\ cX[`i\Zk`fe[\cË\eki\gi`j\#gXiiXggfikXlgfi$ k\]\l`cc\[\gifa\kjhlË\cc\X~^i\i% :fek\ok\ CX d\jli\ [\ cX i\ekXY`c`k [l gifa\k [f`k j\ ]X`i\~gclj`\lijdfd\ekj1le\gi\d` i\]f`j XlZflij[\cXg_Xj\[Ë`e`k`Xc`jXk`fegfliXlkf$ i`j\i c\ cXeZ\d\ek [l gifa\k# gl`j ~ cX Ôe [\ Z_Xhl\^iXe[aXcfegflimi`Ô\ihl\c\j_pgf$ k_ j\jgi`j\j`e`k`Xc\d\eki\jk\ekmXcXYc\j% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U <jk`d\i c\j Zfkj [Ë`em\jk`jj\d\ek `e`k`Xc \k c\jZfkj[Ë\ogcf`kXk`fe[lgifa\kle\]f`jhl\ cXjfclk`fej\iXd`j\\ej\im`Z\ #\kc\jigXik`i [Xejc\k\dgjc\gcljjflm\ek#fei\k`\ekle\ Z_\cc\~cËXee\ % U <jk`d\i c\j i\Z\kk\j `e[l`k\j gXi c\ gifa\k 1 `cg\lkjËX^`i[\cXdXi^\e\kk\^ei \gXicX m\ek\[Ëleeflm \Xlgif[l`k#\k&fl[\cXmXcf$ i`jXk`feÔeXeZ` i\[\jZfefd`\j[\Zfkj[\ g\ijfee\c [Xej c\ ZX[i\ [Ële gifa\k [\ ifi$ ^Xe`jXk`fe#gXi\o\dgc\ % U ;Xej c\j [\lo ZXj# Zfej\im \i le\ kiXZ\ [\j _pgfk_ j\j hl` fek g\id`j [\ ]fidlc\i Z\j \jk`dXk`fej# gfli mi`Ô\i c\li g\ik`e\eZ\ \e Zflij[\gifa\k% U :XcZlc\icËle[\j+`e[`ZXk\lij1 Ç ME MXc\li E\kk\ 1 ZË\jk cX [`]]i\eZ\# ~ le `ejkXek k# \eki\ c\j i\Z\kk\j \k c\j Zfkj [Ë`em\jk`jj\d\ek&[Ë\ogcf`kXk`fe%Gflihl\c\ gifa\k jf`k i\ek XYc\# `c ]Xlk [feZ hl\ Z\kk\ mXc\lie\kk\jf`kjlgi`\li\~'% Ç M8E MXc\li 8ZklXc`j\ E\kk\ 1 gXikXek [l gi`eZ`g\ hl\ ('' \lifj Xlafli[Ë_l` mXc\ek gclj hl\ ('' \lifj [Xej le Xe# cËlk`c`jXk`fe [ËlekXlo½[ËXZklXc`jXk`fe¾g\id\k[\iXd\$ e\icXmXc\lie\kk\[\jÕlo[\kijfi\i`\hl` jËkXc\ekjligclj`\lijXee\j~le\mXc\li[\ ZXj_½gfliXlafli[Ë_l`¾%ÁgXik`\[ldfd\ek fcXM8E\jkjlgi`\li\~'#c\gifa\k[^X^\ gclj[\kijfi\i`\hlË`ceË\eZfejfdd\% Ç GXpYXZb1ZË\jkc\[cX`eZ\jj X`i\gflihl\ c\j i\Z\kk\j `e[l`k\j gXi c\ gifa\k Zflmi\ek cË\ej\dYc\ [\j Zfkj [Ë`em\jk `jj\d\ekj \k [Ë\ogcf`kXk`fe2ZË\jkc\[cX`[\iZlgiXk`fe [\ cX d`j\ [\ ]fe[j `e`k `Xc\ fl \eZfi\ [Xk\ ~ cXhl\cc\ fe Xkk\`ek c\ gf`ek dfik [l gif$ a\k% C\ gXpYXZb \jk [feZ cX [Xk\ ~ cXhl\cc\ M8E4'% Ç KI@ KXlo [\ I\e[\d\ek @ek\ie\ 1 kXlo [\ i\ekXY`c`k[\jZXg`kXlo`em\jk `j[Xejc\gif$ a\k%@cg\id \k[ËkXYc`ile\ZfdgXi X`jfeXm\Z cX i\ekXY`c`k hl\ cËfe XliX`k fYk\e l\ j` fe XmX`k gcXZ c\j ]fe[j `em\jk`j [Xej c\ gifa\k jlic\jdXiZ_jÔeXeZ`\ij% U ÁZ_Xhl\^iXe[aXcfe[lgifa\k#i\ZXcZlc\icX i\ekXY`c`kgim`j`fee\cc\% « À parler franc, on doit avouer que, pour estimer dix ans, ou même cinq ans à l’avance, le rendement d’un chemin de fer […], les données dont on dispose se réduisent à bien peu de chose, sinon à rien », John Maynard Keynes. Dk_f[fcf^`\\kZfej\`cj JËXjjfZ`\i ~ [\j \og\ikj [l Zfekic\ [\ ^\j$ k`fe# hl` jfek X^l\ii`j [Xej cX dXki`j\ [\j `e[`ZXk\lij [\ d\jli\# X`ej` hlË~ [\j \og\ikj ½dk`\ij¾#hl`fekle\Yfee\g\iZ \gk`fe[\j i\Z\kk\j\kZfkj[Ë\ogcf`kXk`fegfk\ek`\cj% O Ç*,Ç 8mXekX^\j O @[\ek`Ô\ic\j\ea\loÔeXeZ`\ij[lgifa\k% O ;XejZ\ikX`ejZXj#fYk\e`ihl\c\gifa\k[\m`\ee\ gi`fi`kX`i\ fl [`jgfj\ [\ i\jjfliZ\j X[[`k`fe$ e\cc\j#ZXijXi\ekXY`c`kXk[dfeki\% GiZXlk`fej~gi\e[i\ O KflaflijXjjfZ`\ic\j_pgfk_ j\jXlo\jk`dXk`fej [\Zfkj\k[\i\Z\kk\j`e[l`kjgXic\gifa\k% O E\ gXj flYc`\i hl\ Z\ikX`ej gifa\kj e\ j\ifek aXdX`ji\ekXYc\j#dX`jj\ifekeXedf`ejcXeZj ZXifYc`^Xkf`i\ji^c\d\ek X`i\j fleZ\jjX`i\j ~cXd`j\\eÅlmi\[\cXjkiXk^`\[\cË\eki\gi`j\ \o1liYXe`jXk`fe[ljpjk d\[Ë`e]fidXk`fe % CXi\ekXY`c`k[lgifa\k Gflihlf`cËlk`c`j\i6 FLK@C (( ;FJJ@<I ) :8;I<I C<GIFA<K CXgim`j`feXlj\im`Z\[ljlZZ j[lgifa\k C ËfYa\Zk`] X k [Ôe` cfij [\ cX g_Xj\ [Ë`e`k `Xc`jXk`fe% @c \jk [Zi`k [Xej cX ÔZ_\ gifa\k \k X]Ôe [Xej c\ ZX_`\i [\j Z_Xi^\j% @c mX Zfek`e l\i ~ jËX]Ôe \i g\e[Xek kflk\ cË\o$ Zlk`fe [l gifa\k# kflk \e i\jkXek Xc`^e jli jX [Ôe`k`fe `e`k`Xc\# jXl] df[`ÔZXk`fe XZZ\gk\% C\jXZk`fej~iXc`j\i#Xgg\c\jkZ_\jflcfkj[\kiXmXlo#[f`m\ekki\[Zi`k\jXlgcljkk [Xejc\gifa\k%<cc\jjfekYk`\jgflig\id\kki\[ËXkk\`e[i\c\jfYa\Zk`]j% :\kk\ [\jZi`gk`fe Zfejk`kl\ cX gXik`k`fe hl\ c\ Z_\] [\ gifa\k# mi`kXYc\ Z_\] [ËfiZ_\jki\# afl\Xm\Zjfehl`g\#\ei\cXk`feXm\ZcË\ej\dYc\[\jgXik`\j`eki\jj\jgXic\gifa\k%J` cXgXik`k`fe\jkdXcjpeZ_ife`j\#Z\cX[fee\~Zflgjile\ZXZfg_fe`\%J`cXgXik`k`fe\jk Y`\ei^c\#c\dfiZ\Xlg\lkki\Y\Xl~\ek\e[i\#dX`jZ\cX[g\e[[lkXc\ek[\Z_XZle# \k[\c\liZXgXZ`k~afl\i\ej\dYc\% CX dfY`c`jXk`fe [ËXZk\lij gfjj [Xek c\j Zfdgk \eZ\j i\hl`j\j jli c\j kZ_\j eZ\jj X`i\j i\gfj\jlicXd`j\\eÅlmi\[Ëflk`cjc`jk Xek[Ële\gXikc\jkiXm Xlo#\k[ËXlki\gXikc\ji\j$ jfliZ\jeZ\jjX`i\j~c\li\oZlk`fe% @e`k`Xc`j\i c\gifa\k :X[i\i c\gifa\k Gimf`ic\j Zfkj&[cX`j& i`jhl\j IXc`j\i c\gifa\k :cfi\ c\gifa\k Gij\im\icË\e^X^\d\ek[Xejc\gifa\k :\ ZX[iX^\ j\ iXc`j\ gfli cË\jj\ek`\c Xl [Ylk [l gifa\k% DX`j c\j XZk`m `kj [\ gim `j`fe Zfek`el\ek[\j\[iflc\ikflkXlcfe^[\cË\oZlk`fe[lgifa\k#[Xejc\Ylk[\gifZ [\i~ [\jiXaljk\d\ekj[\kiXa\Zkf`i\cfijhl\Z\cX\jkeZ\jjX`i\% Ç*-Ç ;FJJ@<I CXgfj`k`fei\cXk`m\[\jflk`cjXlZflij[\cXg_Xj\[\ZX[iX^\ C\gcXe[\dXeX^\d\ek[\gifa\k\jkcË`ek^iXk\li[\kflk\jc\j`e]fidXk`fej[\dXeX^\$ d\ek1Zfejkil`kXl]li\k~d\jli\[\jXZk`m`kj[\gim`j`fej#`c[k`\ekcXi]i\eZ\[\j fYa\Zk`]j\k[\jY\jf`ej~jXk`j]X`i\#\k[\cXZ`Yc\Zfk\k[cX`~Xkk\`e[i\%@cZfek`\ekc\j giXk`hl\j[\dXeX^\d\ek[\gifa\k~Xggc`hl\i[liXekkflk\jfe\oZlk`fe% @c \o`jk\ gXi X`cc\lij le \ej\dYc\ [Ëflk`cj hl` g\id\kk\ek [\ [Zi`i\ c\j kiXm Xlo \k c\li X]]\ZkXk`fe1 fj`k`fejkilZkli\[\jkiXmXlo2 U cËfi^Xe`^iXdd\[\jkZ_\j#gflicX[Zfdg ) U cËfi^Xe`^iXdd\ [\j i\jj fliZ\j# gfli [`jg fj\i [Ële\ m`j`fe d`Zifj Zfg`hl\ \k dXZifj Zf$ g`hl\[\ji\jjfliZ\jeZ\jjX`i\jjlic\gifa\k2 U cX dXki`Z\ [\ i\jg fejXY`c`k# gfli [Zi`i\ c\j X]]\Zk Xk`fej [\j kiXmXlo Xlo i\jj fliZ\j `[\ek`Ô\j2 U cXÔZ_\[\kZ_\#gfli[`jgfj\i[Ële\[\jZi`gk`fe[kX`cc\\kZ\ekiXc`j\[\kfljc\jkiX$ mXlo~iXc`j\i2\cc\\jkY`\ecËXYflk`jj\d\ek[\Z\kiXmX`c% :\ a\l [Ëflk`cj \jk lk`c`j [\ dXe` i\ `kiXk`m\% C\ Z_\] [\ gifa\k lk`c`j\iX jlZZ\jj`m\d\ek cËfi^Xe`^iXdd\[\jkZ_\j#cËfi^Xe `^iXdd\[\ji\jj fliZ\j\kcXdXki`Z\[\i\jg fejXY `c`k ~gclj`\liji\gi`j\j#aljhlË~XYflk`i~le\m\ij`fejl]Ô jXdd\ekfgiXk`fee\cc\gflifi^X$ e`j\ile\ile`fe[\cXeZ\d\ekf]ÔZ`\cc\[lgifa\k% C<JFLK@CJ () C\gcXe[\dXeX^\d\ek[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*/ (* CËfi^Xe`^iXdd\[\jkZ_\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +' (+ CËfi^Xe`^iXdd\[\ji\jjfliZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ++ (, CXdXki`Z\[\i\jgfej XY`c`k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +(- CËfi^Xe`j Xk`fe\eZ\iZc\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +/ (. CX[\dXe[\[\i\jjfliZ\jXldk`\i%%%%%%%%%%%%%%%%%%%%%%%% ,' (/ CË\eki\k`\e[\[c^ Xk`fe[\kZ_\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%,) (0 CXÔZ_\[\kZ_\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,+ )'CXile`fe[\cXeZ \d\ek[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,)( C\jkfciXeZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,/ Ç*.Ç FLK@C () C\gcXe[\dXeX^\d\ek[\gifa\k <O<DGC<;<GC8E;<D8E8><D<EK;<GIFA<K CËfi^Xe`jXk`fe [lgifa\k C\j [`jgfj`k`fej [\dXeX^\d\ek CX[\jZi`gk`fe\kcËfi^Xe`jXk`fe[lkiXmX`cgfligif[l`i\ c\jc`miXYc\j#\kXkk\`e[i\c\jfYa\Zk`]j[lgifa\k# C\jgifZ\jjlj\oZlkj[Xejc\ZX[i\[lgifa\k# \kc\jflk`cj\kk\Z_e`hl\jlk`c`jj% CXdXe` i\[fekc\jdf[`]`ZXk`fejj\ifekjlim\`cc\j\kdXki`j\j# CXdXe` i\[fekcX^\jk`fe[\Zfe]`^liXk`fej\iXd`j\\eÅlmi\# CXdk_f[\d`j\\eÅlmi\gflimi`]`\icXZfe]fid`k Xlogim`j`fej[\[iflc\d\ek[lgifa\k# C\gcXee`e^[\Zfddle`ZXk`fem\ijc\jgXik`\j`eki\jj\j# C\ji\ml\j[\gifa\kgiml\j% C\j[fee\j [\i]i\eZ\ C\Zfek\el[\i]i\eZ\`jjl[lZX_`\i[\jZ_Xi^\j\kZfdgck gXicËXmXeZ\d\ek[\jkiXmXlo C\Yl[^\k[\i]i\eZ\# C\gcXee`e^[\i]i\eZ\# C\i\^`jki\[\ji`jhl\j% C\jXee\o\j jgZ`Xc`j\j C\jgcXej[\dXeX^\d\ekjgZ`]`hl\jgflic\j[cX`j#c\jZfkj# c\Zfek\el#c\jI?#cXZfddle`ZXk`fe#c\ji`jhl\j \kc\jXggifm`j`fee\d\ekj% <eijld Insight C\ gcXe [\ dXeX^ \d\ek [\ gifa\k \jk le [fZld\ek hl` i\^iflg\ cË\ej\dYc\ [\j `e]fi$ dXk`fejeZ\jjX`i\jgflic\g`cfkX^\[lgifa\k% @cZfek`\ek~cX]f`jc\hlf`\kc\Zfdd\ek[lgif$ a\k%@c[k`\ekcXi]i\eZ\[\[gXikjlicXhl\cc\ cË\ej\dYc\ [\j ZXcZlcj [ËZXikj mfek ki\ fg$ ijXlZflij[l[iflc\d\ek[lgifa\k% @c \jk d`j ~ [`jg fj`k`fe [\ cË\ej\dYc\ [\j d\dYi\j[\cËhl`g\gifa\k%@cXjjli\c\i\^ifl$ g\d\ek [\j `e]fidXk`fej `e[`jg\ejXYc\j gfli c\g`cfkX^\[lgifa\k% The project plan is a document which groups together all the necessary information for the management of the project. It contains both the “what” and “how” of the project. It holds the original references from which all calculations of variations will be determined during the execution of the project. It is available to every team member on the project. It enables the regrouping of all the essential information for the management of the project. Ç*/Ç ;FJJ@<I) :8;I<IC<GIFA <K FYa\Zk`] I\^iflg\i\elej\lc[fZld \ekfl^iflg\[\ [fZld\ekj cË\ej\dYc\ [\j `e]fidXk`fej hl` g\id\kk\ek1 U [ËkXYc`i# [\ dXe` i\ gXikX^\ gXi kflk\j c\j gXik`\j `eki\jj\j# cË\ej\dYc\ [\j `e]fi$ dXk`fej[\dXeX^\d\ek~ZfeeXki\2 U [Ë`e[`hl\i ~ Z_XZle c\j gifZ\jjlj ~ Xggc`$ hl\i[Xejc\ZX[i\[lgifa\k2 U [\ Ôo\i ~ Z_XZle jfe ic\ \k c\j kZ_\j ~ \oZlk\i% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ @cg\lkki\Zfejk`kl[\hl\chl\jgX^\jgfli le gifa\k [\ kX`cc\ i[l`k\% @c \jk ]X`k [\ gcl$ j`\lijZcXjj\lij[Xejc\ZXj[\gifa\kZfdgc\o\ dfY`c`jXek[`]]i\ek\j\eki\gi`j\j% @c \jk cXYfi gXi c\ Z_\] [\ gifa\k fl gXi cËhl`g\[\dXeX^\d\ek[\gifa\khlXe[Z\cc\$ Z` \jk ZcX`i\d\ek kXYc`\% @c g\lk ki\ gifgfj gXile\jfZ`k[\Zfej\`c\edXeX^ \d\ek[\ gifa\k [Xej Z\ hl\ cËfe Xgg\cc\ gXi] f`j [\j gi\jkXk`fej[ËXjj`jkXeZ\~dXki`j\[ËflmiX^\# fl[ËXjj`jkXeZ\~dXki`j\[ËÅlmi\ % CËcXYfiXk`fe[lgcXe[\dXeX^ \d\ek[\gif$ a\k \jk gif^i\jj`m\% <cc\ [Ylk\ [ j c\j gi\$ d`\ij kiXmXlo [\ gim `j`fe# \k j\ gflij l`k aljhlË~ cX mXc`[Xk`fe [\ cX i]i\eZ\ [\ YXj\ [lgifa\k% U ykf]]\i cX [\jZ i`gk`fe [\ cËfi^Xe `jXk`fe [l gifa\k 1 cËfi^Xe`^iXdd\ [\j kZ_\j# cËfi^Xe`$ ^iXdd\ [\j i\jjfliZ\j# \k cXYfi\i gif^i\j$ j`m\d\ekc\jÔZ_\j[\kZ_\jXjjfZ`\j% U :fejkil`i\Xm\ZcËhl`g\c\j[`]]i\ek\jgif$ Z[li\j ~ [Ôe`i gfli c\j XZk`m`kj [\ dXeX$ ^\d\ek\k[\dXki`j\[lgifa\k\ejËXgglpXek jli c\j gifZ[li\j [a~ [Zi`k\j jli [\j gif$ a\kjgiZ[\ekj%<cc\jeËfek^ei Xc\d\ekhl\ [\]X`Yc\jX[XgkXk`fej~i\Z\mf`i% U D\kki\\eXee\o\c\j[fZld\ekj`dgfikXekj hl` gfjj [\ifek c\li gifgi\ ZpZc\ [\ m`\ 1 c\j gcXej[\dXeX^\d\ekgXik`Zlc`\ij#\kZ% U ;Ôe`ile\gi\d` i\m\ij`femXc`[\#\k]X`i\ \oZlk\i c\j kiXm Xlo \e Zfe]fid `k Xm\Z c\ GDG% U 8l ]li \k ~ d\jli\ [\ cËcXY fiXk`fe [\j XZk`m`kj[\gim`j`fejgcXee`e^\kYl[^\k[\ i]i \eZ\#[li\^`jki\[\ji`jhl\j #Zfdgck \i c\GDG% « Où se trouve le planning de référence du projet ? » demande le commanditaire. « Mais dans le plan de management de projet », répond le chef de projet. Dk_f[fcf^`\\kZfej\`cj C\j*cd \ekj~`ek^ i\iXlgcljkk[Xejle GDGjfekcXgifZ[li\[\^\jk`fe[\jdf[`Ô$ ZXk`fej#cXgifZ[li\[\mXc`[Xk`fe\kcXgifZ$ [li\[\^\jk`fe[\ZfeÔ^liXk`fe% O :fdd\ekcËlk`c`j\i6 ykXg\j U :i\ic\[fjj`\iZfek\eXekc\[fZld\ekGcXe [\dXeX^\d\ek[\gifa\kGDG % U ;Ôe`i c\j [`]] i\ek\j ilYi`hl\j hl` [\mifek Ô^li\i[Xejc\GDG#\ek\eXekZfdgk\[\jgXi$ k`ZlcXi`kj[lgifa\k1\]]fik~gfik\i\eZfddl$ e`ZXk`fe#\edXeX^\d\ek[\ji`jhl\j#¿ U Gi$i\dgc`i c\ GDG Xm\Z c\j [fee\j [l ZX_`\i [\j Z_Xi^\j [l gifa\k hl` Zfek`\ek c\j [fee\j]fe[Xki`Z\j% Ç*0Ç 8mXekX^\j O C\GDG\jkc\[fZld \ek[\i]i \eZ\gflicË\o$ Zlk`fe\kcXdXki`j\[lgifa\k%@c\jkmXc`[\ke\ g\lkki\Zfek\jkgXic\jZfeki`Ylk\lijgifa\k% O C\ GDG \jk c\ ½ ^l`Z_\k le`hl\ ¾ [\j [`jgfj`$ k`fej [\ dXeX^\d\ek [l gifa\k% Kflk XZk\li XpXek le [flk\ jli Z\ hl` [f`k ki\ ]X`k g\lk p kiflm\icXigfej\~j\jhl\jk`fej% GiZXlk`fej~gi\e[i\ O C\ GDG g\lk gXi]f`j jfl]]i`i [l jpe[ifd\ [\ d`Zif$dXeX^\d\ek 1 kflk p \jk [Zi`k j` Ôe\$ d\ekhlË`ceË\o`jk\gclj[\dXi^\[\dXeÅlmi\ gflic\jgXik`\j`eki\jj\j%<kc\k\dgjgXjj\e dXeX^\d\ek[\m`\ekkifg`dgfikXekgXiiXggfik Xlk\dgjgXjj[XejcË\oZlk`fe[\jkiXmXlo% C\gcXe[\dXeX^\d\ek[\gifa\k Gflihlf`cËlk`c`j\i6 FLK@C () FLK@C (* CËfi^Xe`^iXdd\[\jkZ_\j JKIL:KLI<;ËLEFI>8E@>I8DD<;<JKÛ:?<J Gifa\k G_Xj\( C`miXYc\ (%( G_Xj\) G_Xj\* C`miXYc\ )%( G_Xj\+ C`miXYc\ *%( C`miXYc\ +%( C`miXYc\ (%) C`miXYc\ )%(%( C`miXYc\ *%) C`miXYc\ +%) C`miXYc\ (%* C`miXYc\ )%(%) C`miXYc\ *%* C`miXYc\ +%* C`miXYc\ )%) C`miXYc\ *%+ C`miXYc\ +%+ C`miXYc\ )%* C`miXYc\ *%, C`miXYc\ +%, C`miXYc\ (%+ C`miXYc\ +%- <eijld Insight CËfi^Xe`^iXdd\ [\j kZ_\j \jk cX [Zfdgf$ j`k`feXiYfi\jZ\ek\[\cË\ej\dYc\[\jkiXmXlo ~iXc`j\i[Xejc\ZX[i\[lgifa\k%C\je`m\Xlo c\j gclj YXj [\ cËXiYfi\jZ\eZ\ jfek ^eiXc\$ d\ekXgg\cj½cfkj[\kiXmXlo¾%C\li[efd`$ eXk`fe \jk ]fZXc`j\ jli c\j c`miXYc\j Xkk\e[ lj [\jkiXmXlo% CËfi^Xe`^iXdd\ [\j kZ_\j \jk c\ j\lc flk`c fYc`^Xkf`i\[ldXeX^\d\ek[\gifa\k%CXiX$ c`jXk`fe [\ cË\ej\dYc\ [\j kiXmXlo [Zi`kj \jk eZ\jjX`i\ \k efidXc\d\ek jl]ÔjXek\ gfli fYk\e`ic\ijlckXkjfl_X`k[lgifa\k% The work breakdown structure is the breakdown of all the tasks to be completed within the project. The lower levels of the diagram are generally called the “work packages”. Their designation is a clear definition of the expected deliverables. The work breakdown structure is the only mandatory tool in project management. The completion of all the described tasks is necessary and usually sufficient to obtain the expected project results. Ç+'Ç ;FJJ@<I) :8;I<IC<GIFA <K Dk_f[fcf^`\\kZfej\`cj Gflihlf`cËlk`c`j\i6 FYa\Zk`] U CËfi^Xe`^iXdd\ [\j kZ_\j FK [Zi`k cX kfkXc`k [\j kiXmXlo ~ iXc`j\i [Xej c\ ZX[i\ [lgifa\k%@cg\id\kX`ej`[\1 Ç i\Z\ej\i cË\ej\dYc\ [\j kiXmXlo ~ gcXe`$ Ô\i2 Ç cXYfi\ic\Yl[^\k[lgifa\k2 Ç d\kki\jfljZfekic\c\Zfek\el[lgifa\k2 Ç dXki`j\icËXmXeZ\d\ek[lgifa\kXl]li\k~ d\jli\[\cXgif[lZk`fe[\jc`miXYc\j2 U Zfeki`Yl\i ~ cX dXk i`j\ [\j i`jhl\j [l gif$ a\k# gfli Z\ hl` ZfeZ\ie\ c\j i`jhl\j [Ë\oZ l$ k`fe[lgifa\k% :fek\ok\ CËFK\jkcXYfikflkXlcfe^[\cXgigXiXk`fe [lgifa\k%JXgi\d` i\YXlZ_\Ô^li\[XejcX ÔZ_\gifa\k%Gl`jle\m\ij`feZfek\eXek\em`$ ifec\j[\logi\d`\ije`m\Xlo\jk[Zi`k\[Xej c\ ZX_`\i [\j Z_Xi^\j [l gifa\k% <eÔe# cX m\i$ j`feZfdgc k\[\cËFK\jk`jjl\[\jkiXmXlo[\ gim`j`fej[kX`cc\j1cXYfiXk`fe[lgcXee`e^ [kX`cc\k[lYl[^\k[kX`cc% JË`ce\[\mX`ki\jk\ihlËlej\lcflk`c[ldXeX$ ^\d\ek [\ gifa\k# Z\cX j\iX`k cËFK% @c \jk `eZfekflieXYc\ ZXi `c [Zi`k cX Zfejk`klk`fe dd\[lgifa\k% U Gfli cXYfi\i le FK# `c \jk gfjj`Yc\ [\ j\ i]i\i ~ [\j FK [\ gifa\kj giZ[\ekj# \k [Ë\e i\gi\e[i\ [\j gXik `\j# \e c\j X[Xgk Xek XlojgZ`ÔZ`kj[lgifa\k% U @c\jkXljj`ki j`dgfikXek[Ë`dgc`hl\icXkfkX$ c`k[\cËhl`g\[\gifa\k[XejjfecXYfiXk`fe# gfli gflmf`i gifÔk\i [\ cË\ogi`\eZ\ [\ Z_X$ Zle \k Zi\i cË\e^X^\d\ek eZ\jjX`i\ gfli cX iXc`jXk`fe[\jkiXmXlo% U Jli c\j ^iXe[j gifa\kj# j\ [iflcXek jli [\ cfe^l\j gi`f[\j [\ k\dgj# cËFK \jk Zfejkil`k gXimX^l\jjlZZ\jj`m\j1c\jgi\d` i\jg_Xj\j jfek[Zi`k\jÔe\d\ek#\kc\jg_Xj\jjl`mXek\j e\c\jfekhl\[\dXe` i\dXZifjZfg`hl\% FLK@C (* « Comment éviter les trous dans la raquette ? » En ordonnant les tâches au sein d’un organigramme des tâches. :fdd\ekcËlk`c`j\i6 8mXekX^\j U :_f`j`i c\ gi\d`\i e`m\Xl [\ [ZflgX^\# \e jËXgglpXekjlic\ZpZc\[\m`\[lgifa\k% U ;kX`cc\i c\j e`m\Xlo jl`mXekj \e lk`c`jXek c\j[`]]i\ekjdf[\j[\[ZflgX^\gfjj`Yc\j1 ]feZk`fee\c# dk`\i# ^f^iXg_`hl\# efd\eZcX$ kli\[lgif[l`k#]flie`jj\li% U :fek`el\ic\[ZflgX^\[\jkiXmXloaljhlË~ Z\hl\c\jc`miXYc\jXjjfZ`jjf`\ek^iXYc\j\k X]]\ZkXYc\j~lei\jgfejXYc\le`hl\% U D\kki\ cËFK ~ [`jgfj`k`fe [\ cË\ej\dYc\ [\j gXik`\j`eki\jj\jXlj\`e[lgifa\k#gflihl\ Z_XZlegl`jj\Xmf`iZfeeX`jj XeZ\[lZfek\el [lgifa\k% Ç+(Ç O CËFK\jkcXi]i\eZ\le`hl\[\jkiXmXlo~iXc`$ j\i[Xejc\ZX[i\[lgifa\k%@cjkilZkli\cXhlXj`$ kfkXc`k[\jXlki\j`e]fid Xk`fej[lgifa\kZfk# [cX`#g\i]fidXeZ\#i`jhl\j#XZ_Xkj\ki\jj fliZ\j \e^X^\j #\k\eXjjli\cXZf_i\eZ\% O CËFK \jk le flk`c j`dgc\ [\ i\gij\ekXk`fe [ËXiYfi\jZ\eZ\#hl\cËfeg\lki[l`i\~le\c`jk\ `e[\ek\ [Zi`k\ [Xej le cf^`Z`\c [\ kiX`k\d\ek [\k\ok\ GiZXlk`fej~gi\e[i\ O C\ Z_\] [\ gifa\k [f`k Xmf`i ~ cË\jgi`k hlËXlZle kiXmX`cefegimle\j\iX]X`k%@c]Xlk[feZm\`cc\i ~cË\o_Xljk`m`k% CËfi^Xe`^iXdd\[\jkZ_\j © Dunod – Toute reproduction non autorisée est un délit. ykXg\j JL@K<FLK@C(* FLK@C (* CËfi^Xe`^iXdd\[\jkZ_\j :fdd\ekki\gclj\]ÔZXZ\6 -i ^c\j~Xggc`hl\igflicXYfi\i leFK% U I ^c\e(ÆHlXe[lecd\ek[fee[\cËFK gfjj [\le\[Zfdgfj`k`fe#cXjfdd\[\jc$ d\ekj[\Z\kk\[Zfdgfj`k`fe\jkjki`Zk\d\ek ^Xc\~Z\kcd\ek% IXc`j\ic\j X]]`Z_\j :_\iZ_\i ;\jj`e\i le c\jX]]`Z_\j `dgi`d\li =X`i\ `dgi`d\i c\jX]]`Z_\j 4 :\cX X gfli Zfejhl\eZ\ hlË`c eËp X XlZle\ ½XZk`m`k¾`dgc`Z`k\c`\Xli\^iflg\d\ek[\j cd\ekj[\YXje`m\Xl% U I ^c\e)Æ:\kk\i ^c\\jkcXZfejhl\eZ\ [\cXi ^c\giZ[\ek\1lecd\eke\g\lkj\ [Zfdgfj\i \e le j\lc cd \ek% J`efe# `c p X ^Xc`k\eki\c\j[\locd\ekj% IXc`j\ic\j X]]`Z_\j ;\jj`e\ic\j X]]`Z_\j U I ^c\e*Æ;`k\i ^c\[\j*I1GfliZ_Xhl\ cfk[\kiXmXlo#`c[f`kki\gfjj`Yc\[\[Ôe`i1 le I\jgfejXYc\ le`hl\# le IjlckXk gXi]X`k\$ d\ek `[\ek`Ô# \k c\j I\jjfliZ\j ~ dfY`c`j\i gflifYk\e`iZ\ijlckXk% U I ^c\ e + 1 le FK g\lk j\ [Zfdgfj\i j\cfegclj `\lijcf^`hl\j[\[ZflgX^\1 Ç [ZflgX^\ ]feZk`fee\c c\j ]feZk`fej Xkk\e$ [l\j[lijlckXk[lgifa\k 2 Ç [ZflgX^\gXidk`\ic\jdk`\ij[\cË\eki\$ gi`j\# jflm\ek XjjfZ`j ~ cËfi^Xe`jXk`fe [\ cË\eki\gi`j\ 2 Ç [ZflgX^\ ^f^iXg_`hl\ gfli [\j cfkj [\ kiXmXlo hl` j\ [iflc\ek jli [\j j`k\j [`]$ ]i\ekj 2 Ç [ZflgX^\j\cfecXefd\eZcXkli\[lgif[l`k ijlckXk[lgifa\kgflii[l`i\cXZfdgc\o`k [\cËfYa\k~gif[l`i\ 2 Ç [ZflgX^\gXi]flie`jj\lifegXic\jflm \ek [ËXccfk`jj\d\ek % HlXe[ le cd\ek [\ cËFK \jk [Zfdgfj# `c cË\jk ^eiXc\d\ek j\cfe le\ j\lc\ cf^`hl\ ~ cX]f`j% U I ^c\ e , 1 @c Zfem`\ek [\ jËXiik\i [\ [Zfdgfj\i le FK hlXe[ cX kX`cc\ [Ële cfk [\ kiXmXlo \jk [\m\el\ jl]ÔjXdd\ek g\k`k\% @c eË\o`jk\ gXj [\ mXc\li le`m \ij\cc\ [\ dXo`$ dld[\kX`cc\[\cfk[\kiXmXlo%J\cfec\j\em`$ ifee\d\ekj#c\jmXc\lij[\('aflij&_fdd\fl [\ )' aflij&_fdd\ jfek \dgcfp\j% ;Xej c\ ZXj [\ ZfekiXk [ËXZ_Xk# Z\j mXc\lij eËfek gXj Zflij% U I ^c\ e - 1 @c \jk gi]iXYc\ [\ Zfek`el\i ~ [Zfdgfj\i le cfk [\ kiXmXlo kXek hl\ jX [li\\jk`dXk`m\\jkjlgi`\li\Xlk`\ij[\cX [li\[\cXg_Xj\~cXhl\cc\`cXggXik`\ek%:\kk\ mXc\li \jk le fi[i\ [\ ^iXe[\li ~ Zfej`[ i\i Xm\ZY\XlZflg[\Õ\o`Y`c`k%<cc\e\jËXggc`hl\ gXj[Xejc\jZfekiXkj[ËXZ_Xk% C\jkiXmXlo[\dXeX^\d\ek[\gifa\k[f`$ m\ekki\`e[`hlj[XejcËFK% Ç+)Ç FLK@C (* ;FJJ@<I) :8;I<IC<GIFA <K :8J[ËleFKi\c C\jZ_dXZ`$[\jjflj[fee\le\o\dgc\j`d$ gc`Ô[ËleFKi\c%@cjËX^`k[Ëlegifa\k[Ë`ejkXc$ cXk`fe[ËlegXee\Xl[ËX]ÔZ_X^\[peXd`hl\% C\ gi\d`\i e`m\Xl [\ [ZflgX^\ \jk k\dgf$ i\c gXi g_Xj\% C\j e`m\Xlo jl`mXekj jfek [`]$ ]i\ekj1 U GflicXjgZ `ÔZXk`fe#`cjËX^`k[Ële[Zflg X^\ gXidk`\i# U Gfli cX iXc`jXk`fe# `c jËX^`k [Ële [Zflg X^\ gXi efd\eZcXkli\ [\ cX jfclk`fe Xl e`m\Xl jflj$jpjk d\ % U C\j`ejkXccXk`fejfekk[Zi`k\j[\dXe` i\ ^f^iXg_`hl\% O Gifa\k1gXee\Xl X]]`Z_X^\ [peXd`hl\ ;m\cfgg\d\ek IXc`jXk`fe ;gcf`\d\ek I\Zl\`c[lY\jf`e `ek\ie\ ;]`e`k`fe [\cËXiZ_`k\Zkli\ IXc`jXk`fe jflj$jpjk d\( X]]`Z_\li1 @ejkXccXk`fe jlij`k\g`cfk\ 8eXcpj\[\ cXZfeZlii\eZ\ ;]`e`k`fe[l jflj$jpjk d\(1 X]]`Z_\li IXc`jXk`fe jflj$jpjk d\)1 gfk\eZ\ GigXiXk`fe [\cX]fidXk`fe ykl[\[\dXiZ_ ;]`e`k`fe[l jflj$jpjk d\)1 gfk\eZ\ IXc`jXk`fe jflj$jpjk d\*1 jkXk`fekcZfd I[XZk`fe [\jgifZ[li\j I[XZk`fe[\ cXjgZ`]`ZXk`fe ;]`e`k`fe[l jflj$jpjk d\*1 JkXk`fekcZfd @ek^iXk`fe ykl[\[Ë`dgXZk jlilk`c`jXk\li K\jkj [Ë`ek^iXk`fe @ejkXccXk`fej @ejkXccXk`fe jliqfe\jl[ @ejkXccXk`fe jliqfe\efi[ @ejkXccXk`fe jliqfe\fl\jk Ç+*Ç DXeX^\d\ek [\gifa\k CËfi^Xe`^iXdd\[\jkZ_\j © Dunod – Toute reproduction non autorisée est un délit. JgZ`]`ZXk`fe FLK@C (+ CËfi^Xe`^iXdd\[\ji\jjfliZ\j <O<DGC<;ËLEFI>8E@>I8DD<;<JI<JJFLI:<J I\jjfliZ\j <og\ikZXcZlc D%Cflk\lo ;\jj`eXk\lij @e^e`\lij Gfdg\j _Xlk$[Y`k G%C\^iXe[ C%KXc\ek Gfdg\JCD?O ('''d*&_ A%C\Yile 8%C\]\lmi\ Gfdg\JCD?P /''d*&_ <eijld Insight CËfi^Xe`^iXdd\ [\j i\jj fliZ\j [Zi`k cË\ej\dYc\ [\j i\jjfliZ\j lk`c`j\j \k ^i\j [Xej c\ gifa\k% @c c\j fi^Xe`j\ jflj ]fid\ [ËXiYfi\jZ\eZ\#\ec\ji\^iflgXekgXiZXk^f$ i`\\kgXikpg\#mf`i\gXijflj$ZXk^fi`\% C\j i\jjfliZ\j ^i\j g\lm\ek ki\ [\j i\j$ jfliZ\j _ldX`e\j# hl` jfek Xcfij XggiZ`\j jfljcËXe^c\[\c\liZfdgk\eZ\%C\ji\jjfliZ\j g\lm\ek Xljj` ki\ [\j dfp\ej k\Z_e`hl\j fl fi^Xe`jXk`fee\cjeZ\jjX`i\jjlic\gifa\k% The resource breakdown structure describes all the resources used and managed in the project. It organizes them in the form of a treelike chart, while grouping them together by category and by type, even by sub-category. The managed resources can be human resources which are subsequently evaluated for their technical expertise. The resources can also be technical capabilities or organizational skills necessary for the project. Ç++Ç ;FJJ@<I) :8;I<IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] CËfi^Xe`^iXdd\ [\j i\jjfliZ\j [fee\ le\ m`j`fe jkilZkli\ [\j i\jjfliZ\j eZ\jjX`i\j Xlgifa\k%:\kk\m`j`feg\id\k1 U [ËX]]\Zk\i jli c\ cfe^ k\id\ c\j cfkj [\ kiX$ mXlo ~ [\j cd\ekj [\ jpek_ j\ [\ cËfi^Xe`$ ^iXdd\[\ji\jj fliZ\j#Xcfijhl\cËX]]\Zk Xk`fe ~[\ji\jjfliZ\jefd`eXk`m\jeË\jkgXj\eZfi\ gfjj`Yc\cËXeXcpj\[\ji\jjfliZ\jeZ\jjX`i\j Xlgifa\k\jkXcfijgfjj `Yc\jlikflk\cX[li\ [lgifa\k 2 U [\ gifZ[\i ~ [\j fgi Xk`fej [\ c`jj X^\ \k [\e`m\cc\d\ek[\jgcXee`e^jXm\Zgclj[\Õ\o`$ Y`c`k# ^iZ\ ~ cX gfjj `Y`c`k [\ dfY`c`j\i [\j i\jjfliZ\j efd`eXk`m\j [`]]i\ek\j XpXek [\j Zfdgk\eZ\jfl[\jZXgXZ`kj`[\ek`hl\j% U GifZ[\i ~ [\j XeXcpj\j [\ Y\jf`ej \e i\jjfliZ\j jli cX [li\ kfkXc\ [l gifa\k [\ dXe` i\i^lc` i\gflik\e`iZfdgk\[\jdf[`$ ÔZXk`fej [\ gcXee `e^ \k [ËX]]\Zk Xk`fe% @[\ek`$ Ô\i c\j gi`f[\j jli c\jhl\cc\j c\j Y\jf`ej \e i\jjfliZ\j e\ gfliifek ki\ Zflm\ikj gXi c\j dfp\ej[`jgfe`Yc\j% Dk_f[fcf^`\\kZfej\`cj « Pendant le second œuvre, il me faudra 3 électriciens et 5 peintres en parallèle sur le chantier ». CËfi^Xe`^iXdd\[\ji\jj fliZ\jg\id\k[ËfYk\$ e`i le\ m`j`fe [\ jpek_ j\ [\j i\jjfliZ\j% Gfli jËXjjli\i [\ cX g\ik`e\eZ\ [\ Z\kk\ ml\# `c\jk`dgfikXek[\^Xi[\ile\XggifZ_\j`dgc\ [\j Zfdgk\eZ\j dfY`c`j\j# \k [\ Z_\iZ_\i ~ gij\im\i cX gfcpmXc\eZ\ [\j XZk\lij# gfli ^Xi[\i[\cXjflgc\jj\[XejcX^\jk`feXlhlf$ k`[`\e% O 8mXekX^\j C\gi\d`\ie`m\Xl[\cËfi^Xe`^iXdd\[\ji\j$ jfliZ\j \jk Zfejkil`k [ j hl\ cËfi^Xe`jXk`fe [\ cËhl`g\ gifa\k j\ d\k \e gcXZ\% @c \o`jk\ le\ ]fik\ Zfee\o`fe \eki\ cX efd`e Xk`fe [\j d\dYi\j [\ cËhl`g\ gifa\k \k c\j i\jgfe$ jXYc\j_`iXiZ_`hl\jZfeZ\iej% :fdd\ekcËlk`c`j\i6 ykXg\j U <e gXikXek [\j gi\d`\ij [fZld\ekj ]fe$ [Xk\lij [l gifa\k ÔZ_\ gifa\k fl ZX_`\i [\j `\ie`m\Xl[\ Z_Xi^\j[lgifa\k #kXYc`ic\gi\d cËXiYfi\jZ\eZ\\e`[\ek `ÔXekc\jZfdgk \eZ\j Zcj gfli Z\ hl` ZfeZ\ie\ c\j i\jjfliZ\j _ldX`e\j# \k \e `[\ek`ÔXek c\j hl`g\d\ekj dXa\lij#iXi\j\k`e[`jg\ejXYc\j% U @e[`hl\i [Xej le [\lo` d\ e`m\Xl c\j i\j$ jfliZ\j efd`eXk`m\j# fl c\j `[\ek`ÔXekj [\j hl`g\d\ekj hl` mfek ki\ dfY`c`jj# Xl ]li \k~d\jli\[\c\liX]]\ZkXk`fe% U :fdgck\iZ\kfi^Xe`^iXdd\[\ji\jjfliZ\j le\ ]f`j hl\ cËfi^Xe `^iXdd\ [\j kZ_\j [l gifa\k\jkkXYc`% Ç+,Ç O CËfi^Xe`^iXdd\[\ji\jjfliZ\jg\id\kcXj`dl$ cXk`fe [\ cË\dgcf` [\j i\jjfliZ\j jli cX [li\ [l gifa\k% :Ë\jk [feZ le flk`c [ËXek`Z`gXk`fe# hl` g\id\k [\ kiX`k\i ~ cËXmXeZ\ c\j gifYc d\j hl` eËXggXiX`kiX`\ekhl\gcljkXi[[Xejc\gifa\k#Xm\Z [\jZfejhl\eZ\je^Xk`m\jgclj`dgfikXek\j% O CËfi^Xe`^iXdd\ [\j i\jjfliZ\j ]XZ`c`k\ cX d`j\ \eÅlmi\[\jfgiXk `fej[Ëfgk`d`jXk`fe[lgcXe$ e`e^gXic\ji\jjfliZ\j% O @cg\id\k[ËXl^d\ek\ic\jgfjj`Y`c`kj[\jZeX$ i`fj[Ëlk`c`jXk`fe[\i\jjfliZ\j\k[\Õ\o`Y`c`j\i c\gifa\k% GiZXlk`fej~gi\e[i\ O CËcXYfiXk`fe[Ëlefi^Xe`^iXdd\[\ji\jjfliZ\j d\k \e \o\i^l\ c\j c`\ej hl` \o`jk\ek \eki\ cX jkilZkli\ [l gifa\k \k cX jkilZk li\ g\idXe\ek\ [\cË\eki\gi`j\%CXZf_i\eZ\[\Z\j[\lojkilZ$ kli\j[f`kki\gij\im\% O CXj`dgc`Z`k[\cËfi^Xe`^iXdd\[\ji\jjfliZ\j \jk le ]XZk \li Zc [\ jfe ½ lk`c`jXY`c`k ¾% C\ Z_\] [\ gifa\k [f`k [feZ Z_\iZ_\i ~ ^Xi[\i le\ XiYfi\jZ\eZ\[\[Zfdgfj`k`fegij\imXekle\ XggifZ_\jpek_k`hl\[\jZfdgk\eZ\j% CËfi^Xe`^iXdd\[\ji\jjfliZ\j :fek\ok\ © Dunod – Toute reproduction non autorisée est un délit. FLK@C (+ FLK@C (, CXdXki`Z\[\i\jgfejXY`c`k <O<DGC<;<D8KI@:<;<I<JGFEJ89@C@Ky :_\][\gifa\k :fddle`ZXk`fe DXib\k`e^ 8Z_Xkj @e]fidXk`hl\ :FE:<MF@IC<J@K<N<9<KCË8GGC@:8K@FEJD8IKG?FE<;L:FE>IßJ I 8 ;yM<CFGG<IC<J@K<N<9<KCË8GGC@:8K@FEJD8IKG?FE<;L:FE>IßJ 8 I @;<EK@=@<IC<J:@9C<J I <EMFP<IC<JD<JJ8><JyC<:KIFE@HL<J<$D8@C@E> I 8 =8@I<C8GIFDFK@FEN<9IyJ<8LOJF:@8LO I 8 I<C8E:<IC<J@EJ:I@GK@FEJ<KC<JG8@<D<EKJ;<JG8IK@:@G8EKJ I :?F@J@IC8JFCLK@FEK<:?E@HL<N<9@E8@I< I 8 I 8 8 8 8 @EKy>I<IC8JFCLK@FEN<9@E8@I<VIAC<J@K<N<9 8 I JyC<:K@FEE<IC<C@<L 8 I KIFLM<IC<JJGFEJFIJD8KyI@<CJ I 8 A8CFE>FIy8C@J8K@FE %%% C^\e[\ I I\jgfejXYc\ :Ë\jkc\^XiXek[\cXYfee\iXc`jXk`fe[lcfk[\kiXmXlo#`cg\lk^Xc\d\ekki\XZk\li% 8 8Zk\li @ciXc`j\c\cfk[\kiXmXlo% : :fejlck Gflile\og\ikhl\cËfeZfejlck\gflifYk\e`ile\`e]fidXk`feflle\mXc`[Xk`fek\Z_e`hl\#`ceËXgXj[\kZ_\gXik`$ Zlc` i\~iXc`j\i% @ @e]fid Gflile\g\ijfee\~hl`fe[`]]lj\le[fZld\ekflhl\cËfe`e]fid\[Ëlecfk[\kiXmXloiXc`jjfl~m\e`i% <eijld Insight CXdXki`Z\[\i\jgfejXY`c`kc`jk\\kZXiXZk$ i`j\c\jg\ijfee\j`dgc`hl\j[XejcË\ej\dYc\ [\jkiXmXlogimljjlic\gifa\k% <cc\\jkX[fjj\~cËfi^Xe`^iXdd\[\jkZ_\j% CX[Z`j`fe[ËX]]\Zk\ileZfccXYfiXk \li\ekXek hlËXZk\lijlilecfk[\kiXmXlo[f`kki\mXc`$ [\gXic\ji\jgfejXYc\j_`iXiZ_`hl\j% The responsibility assignment matrix lists and characterizes the persons involved in the planned tasks of the project. The matrix is placed with the work breakdown structure. The decision to assign a team member as a contributor on a work package must be validated by the hierarchical persons in charge. Ç+-Ç ;FJJ@<I) :8;I<IC<GIFA <K FYa\Zk`] CXdXki`Z\[\i\jgfejXY`c`kg\id\k[\1 U [Ôe`ihl`\jk\eZ_Xi^\[\cXiXc`jXk`fe[\Z_X$ Zle[\jcfkj[\kiXmXlo#j\cfe+kpg\j[\Zfeki`$ Ylk`fe1i\jgfejXYc\#XZk\li#Zfejlck#`e]fid2 U [Ôe`i# gXi jpdk i`\# hl\cj jfek c\j cfkj [\ kiXmXloXkki`Ylj~leZfeki`Ylk\li[fee#\k c\kpg\[\Zfeki`Ylk`feXkk\e[l\2 U mi`Ô\icXg\ik`e\eZ\[\jXkki`Ylk`fej[\kiX$ mXlo2 U m\`cc\i~cËhl`c`Yi\[\cXigXik`k`fe[\jkiX$ mXlo\eki\c\jZfeki`Ylk\lij\k`[\ek`Ô\iZ\lo hl`j\mf`\ekZfeÔ\ikifg[\cfkj[\kiXmXlo% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ CXdXki`Z\[\i\jgfejXY`c`kg\lk\o`jk\i~[`]$ ]i\ek\j dX`cc\j \e ]feZk`fe [\ cËXmXeZ\d\ek [Xejc\gifa\k% JX gi\d` i\ m\ij`fe \jk Xcfij [Ôe `\ gXi ^iXe[\j eXkli\j [ËXZk`m`k \k gXi eXkli\ [\ dk`\ij`dgc`hlj% Le\m\ij`fe`ek\id[`X`i\giZ`j\c\jXZk`m`kj [\jgi\d` i\jg_Xj\j[lgifa\k\kc\jXZk\lij dfY`c`jjjliZ\jg_Xj\j%<cc\i\jk\gclj^e$ iXc\jlic\i\jk\[lgifa\k% CXm\ij`fe[Ôe`k`m\#kXYc`\~cXÔe[lgifa\k# \jkZ\cc\hl`\jk[Zi`k\\egX^\giZ[\ek\% C\j`e]fidXk`fej[\cXdXki`Z\[\i\jg fejXY`c`k jfekgXi]f`j[`i\Zk\d\ek`ek^i\j[Xejc\jpj$ k d\[Ë`e]fidXk`fe[lgifa\k%CXdXki`Z\eË\jk gcljXcfijhlËle\\okiXZk`fe[\Z\jpjk d\% Ç `[\ek`Ô\iXd`e`dXhl`\e\jkc\i\jg fejXYc\# \kXjjfZ`\icXc\kki\I\e$[\jjflj[\cXg\i$ jfee\ ZfeZ\ie\% @c e\ g\lk p Xmf`i hlËle j\lc½I¾gfliZ_Xhl\kZ_\#ZXi½[\loi\j$ gfejXYc\j4g\ijfee\eË\jki\jgfejXYc\¾ Ç `[\ek`Ô\im\ekl\cc\d\ekhl`jfekc\jXZk\lij c\kki\ 8 # c\j g\ijfee\j ~ Zfejlck\i c\kki\ : # \k c\j g\ijfee\j ~ `e]fid\i c\kki\ @ % @c g\lk p Xmf`i gclj `\lij ½ 8 ¾# ½ : ¾ \k ½ @ ¾ gfliZ_Xhl\kZ_\% U Le\]f`jcXdXki`Z\ÔeXc`j\#cËlk`c`j\igflicXe$ Z\ic\jkiXmXlo\kgflidfY`c`j\ic\jXZk\lij% La matrice de responsabilité décrit les natures de contribution attendues des différents contributeurs impliqués sur tous les lots de travaux. Dk_f[fcf^`\\kZfej\`cj U CX dXki`Z\ [\ i\jgfejXY`c`k [f`k Xmf`i cX dd\ jkilZkli\ hl\ cËfi^Xe`^iXdd\ [\j kZ_\j [l gifa\k# gfli \e ]XZ`c`k\i cX ^\jk`fe [\jdf[`ÔZXk`fej\kgflile`Ô\icX[\jZi`gk`fe [\jkiXmXloXlj\`e[lgifa\k% U C\j X]]\ZkXk`fej [\j XZk\lij jli c\j cfkj [\ kiXmXlo [f`m\ek ki\ mXc`[ \j gXi c\j i\jgfe$ jXYc\j_`iXiZ_`hl\j% U Kflk cfk [\ kiXmXlo [f`k Xmf`i le\ \k le\ j\lc\g\ijfee\hl`\e\jki\jgfejXYc\% O 8mXekX^\j O CXdXki`Z\[\i\jg fejXY`c`k\jkcXi]i \eZ\[\j X]]\ZkXk`fej[\cË\ej\dYc\[\jg\ij fee\j`dgc`$ hl\jjlic\gifa\k%;fZld\ekle`hl\#\cc\]XZ`$ c`k\cXm`\Xlhlfk`[`\e[lgifa\k% O <cc\ g\id\k cX mi`ÔZXk`fe [Ële gi`eZ`g\ Zc [l dXeX^\d\ek[\gifa\k1cË`[\ek`ÔZXk`fe[Ëlei\j$ gfejXYc\le`hl\gfliZ_Xhl\cfk[\kiXmXlo% GiZXlk`fej~gi\e[i\ :fdd\ekcËlk`c`j\i6 O C\j ykXg\j U 8l ]li \k ~ d\jli\ [\ cX ZfejkilZk`fe [\ cËfi^Xe`^iXdd\ [\j kZ_\j# i\gfik\i c\ [kX`c [\j cfkj [\ kiXmXlo [Xej cX (i\ Zfcfee\ [\ cX dXki`Z\[\i\jgfejXY`c`k% U ;Ôe`i c\j [`]]i\ekj XZk\lij ZfeZ\iej gXi cX iXc`jXk`fe [\ Z\j kZ_\j# \k i\gfik\i c\lij efdj[XejcX(i\c`^e\[\cXdXki`Z\% U GfliZ_XZle\[\jkZ_\j1 Ç+.Ç mfclk`fej [\ cËfi^Xe`^iXdd\ [\j kZ_\j [f`m\ekki\jpjkdXk`hl\d\ekig\iZlk\jjli cXdXki`Z\[\i\jgfejXY`c`k% O CËX]]\ZkXk`fe[\jXZk\lij[f`km`j\icXj`dgc`Z`k1 `c eË\jk gXj eZ\jjX`i\ [Ë`e[`hl\i [\ dXe` i\ kifg jpjkdXk`hl\ [\j gifÔcj ½ Zfejlckj ¾ fl ½ `e]fidj ¾# Xl e`m\Xl [\ Z_Xhl\ cfk# gl`jhl\ Z\df[\[\kiXmX`c\jk^cfYXc\d\ekgi`m`c^`\e dXeX^\d\ek[\gifa\k% CXdXki`Z\[\i\jgfej XY`c`k Gflihlf`cËlk`c`j\i6 FLK@C (, FLK@C (- CËfi^Xe`jXk`fe\eZ\iZc\j <O<DGC<;ËFI>8E@J8K@FE<E:<I:C<JGFLILEGIFA<K ;<;yM<CFGG<D<EK;<GIF;L@K )\Z\iZc\1\og\ikj# Zfeki`Ylk\lijgfeZkl\cj Gifkfkpg\j :8F HlXc`k ]flie`jj\lij <kl[\jFlk`ccX^\j CXYfiXkf`i\ Dkifcf^`\ 8Z_Xk flk`ccX^\ yKL;<J (\iZ\iZc\1 efpXl[li g\idXe\ek HL8C@Ky >G8F :?<=;< GIFA<K DyK?F;<J 8:?8K Fi[feeXeZ\d\ek DXeX^\d\ek[\gif[lZk`fe 8Z_Xk ZfdgfjXekj :FDD<I:@8C <dYXccX^\ Cf^`jk`hl\ :c`\ek& lk`c`jXk\li :c`\ek& XZ_\k\li <eijld Insight :\ikX`ej gifa\kj dfY`c`j\ek le ^iXe[ efdYi\ [Ë`ek\im\eXekj# \k g\lm\ek ^ei\i [\j ile`fej[\kiXmX`cf`cpXk\cc\d\ek[Ë\og\ikj hl\ Z_XZle [Ë\eki\ \lo X ÔeXc\d\ek g\l [\ k\dgj[Ë\ogi\jj`fe% CËfi^Xe`jXk`fe\eZ\iZc\jg\id\k[\[`jZ \ie\i c\j`ek\im\eXekjhl`Zfejk`k l\ifekc\efpXl[li [lgifa\k\kj\ile`i fek[\]Xfei`kl\cc\cfij [\jile`fej[ËXmXeZ\d\ek[\Z\lohl``ek\i$ m`\e[ifek[\]XfegcljgfeZkl\cc\% :Ë\jk le dfp\e [\ dfY`c`j\i ]fik\d\ek c\ efpXl[li[ËXZk\lijhl`mXXjjli\ic\gfik X^\ [lgifa\kXm\Zc\Z_\][\gifa\k% Some projects mobilize a large number of stakeholders, and can generate working meetings where there are so many experts that each one of them has very short time to express his point of view. Organizing in circles consists in splitting project contributors in two groups: the ones who constitute the core of the project and will meet in ritual progress meetings, and the ones who will take part in the project at one specific moment. This is a way to mobilize a strong core of players who are going to undertake the project with the project manager. Ç+/Ç ;FJJ@<I) :8;I<IC<GIFA <K :fdd\ekcËlk`c`j\i6 FYa\Zk`] ykXg\j U =fZXc`j\i c\j \]]fikj [l Z_\] [\ gifa\k jli cË\e^X^\d\ek[\hl\chl\jhl`g`\ijZcj% U ;c^ l\i ~ Z\j hl`g`\ij [\j ic\j [\ Zffi[`eXk`fe[Ë\og\ikjgcljgfeZkl\cj% U ym`k\ic\jile`fej[ËXmXeZ \d\ek[\gclj[\ ('g\ijfee\j% U @[\ek`Ô\i cË\ej\dYc\ [\j `ek\im \eXekj [l gifa\k#efkXdd\ekc\ji\gij\ekXekj[lZc`\ek# fllk`c`jXk\lij% U yZi`i\c\efd[\Z_Xhl\`ek\im \eXekjlile Gfjk$`k% U ;\jj`e\i ) Z\iZc\j jli le\ ]\l`cc\ [\ paperboard% U Gfj`k`fee\ic\jGfjk$`kjliZ_XZle[\jZ\iZc\j \e [`jk`e^lXek c\j `ek\im\eXekj [l (\i \k Z\lo [l)e[Z\iZc\% U I\c`\i c\j `ek\im\eXekj [l )e[ Z\iZc\ ~ Xl df`ej(`ek\im\eXek[l(\iZ\iZc\% U D\kki\\egcXZ\[\j\eki\k`\ej[\[c^Xk`fe Xm\ZZ_Xhl\`ek\im\eXek[l(\iZ\iZc\#gflic\li giZ`j\ic\lid`jj`fe[ËXe`dXk`fe\k[\Zffi[`$ eXk`fe[Ële^iflg\[\kiXmX`c[l)e[Z\iZc\% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ @c \jk `dgfikXek [ËXjjfZ`\i [ j c\j g_Xj\j Xdfek [l gifa\k kflj c\j XZk\lij `dgc`h lj [\ dXe` i\ [`i\Zk\# mf`i\ `e[`i\Zk\# Xm\Z c\ gif[l`k [l gifa\k% J` cËfe e^c`^\ Z\kk\ kXg\ Zfejk`klk`fe [Ële ^iflg\ gcli `[`jZ`gc`eX`i\ # fe i`jhl\ [\ e\ gXj k\e`i Zfdgk\ [\ kflk\j c\j ZXiXZki`jk`hl\j [l gifa\k% :\cX i`jhl\ [\ Zfk\iZ_\igcljkXi[j`le[pj] feZk`fee\d\ek \jk [k\Zk# ~ ZXlj\ [Ële flYc`# \e g_Xj\ [\ [gcf`\d\ek% :\jXZk\lijg\lm\ekki\`ek^ ij[`i\Zk\d\ek Xl j\`e [l efpXl [li [l ^iflg\ gifa\k c\ (\i Z\iZc\ # fl gclj gfeZkl\cc\d\ek# gXi \o\dgc\ [Xej c\ ZX[i\ [Ële Xm`j [Ë\og\ik hl` mX g\i$ d\kki\[\[Ôe`ic\jZfekflij[lgifa\kc\)e[ Z\iZc\ % 8Ôe [\ ^X^e\i \e \]ÔZXZ`k [Xej c\ dXeX$ ^\d\ek kiXejm\ijXc [\ jfe ^iflg\ gifa\k# c\ Z_\] [\ gifa\k [c ^l\ ~ Z\ikX`ej XZk\lij [l (\iZ\iZc\c\jkZ_\j[Ë`ek\i] XZ\\kZffi[`eXk`fe Xm\Zc\jXZk\lij[\)e[Z\iZc\% C\ Z_\] [\ gifa\k e\ ile`iX [feZ i^lc` $ i\d\ek [Xej c\ ZX[i\ [\ j\j ile`fej [ËX$ mXeZ\d\ek hl\c\jhl`g`\ij[l(\iZ\iZc\% :\cX g\id\k [Ëfi^Xe`j\i [\j ^iflg\j [\ kiX$ mX`c gclj \]ÔZXZ\j# \k [Ëm`k\i c\j ile`fej [\ )'g\ijfee\j¿ :\cX g\id\k ^Xc\d\ek [Ë`[\ek`Ô\i c\j g\i$ jfee\j [l (\i Z\iZc\ hl` afl\ifek c\ ic\ [\ ½ Zfliif`\ [\ kiXejd`jj`fe ¾ Xm\Z cË\ej\dYc\ [\j gXik`\j gi\eXek\j [l gifa\k 1 Z\ jfek Z\j g\ijfee\j hl\ c\ Z_\] [\ gifa\k dfk`m\iX \e gi`fi`k Faire contribuer beaucoup de personnes dans le projet en s’appuyant sur quelques-uns. Dk_f[fcf^`\\kZfej\`cj U @c]Xlkgi\e[i\c\k\dgj[\[fee \i[lj\ej~ Z\kk\fi^Xe`jXk`fe\eZ\iZc\j#efkXdd \ekcfij [\cXile`fe[\cXeZ\d\ek[lgifa\k% U @c g\lk ki\ ^Xc\d\ek eZ\jjX`i\ [ËXZZfd$ gX^e\iZ\ikX`ej`ek\im\eXekj[l(\iZ\iZc\gfli hlË`cjjËXggifgi`\ekZfdgc k\d\ekc\liic\[\ Zffi[`eXk`fe% O Ç+0Ç 8mXekX^\j O Ki j m`jl\cc\# cËfi^Xe`jXk`fe \e Z\iZc\j g\id \k [\[fee\i[lj\ej~½hl`\jk\ei\cXk `feXm\Z hl`¾[Xejc\gifa\k% O <cc\ g\id\k Xl Z_\] [\ gifa\k [\ ]fZXc`j\i jfe e\i^`\jlihl\chl\jXZk\lijZcj[lgifa\k#hl` [\m`\ee\ekj\ji\cX`jjlic\k\iiX`e% GiZXlk`fej~gi\e[i\ Z_f`j`i c\j `ek\im\eXekj [\ (\i Z\iZc\# \e `[\ek`ÔXek Z\lo hl` fek [\j ZXgXZ `kj [\ Zffi$ [`eXk`fe% O 9`\e CËfi^Xe`jXk`fe\eZ\iZc\j Gflihlf`cËlk`c`j\i6 FLK@C (- FLK@C (. CX[\dXe[\[\i\jjfliZ\jXldk`\i C<½A<LÁKIF@J¾ :?<=;<J<IM@:< ;j`^eXk`fe[\ cË`ek\im\eXek ;\dXe[\ [\i\jjfliZ\j =`oXk`fe[le`m\Xl[ËXlkfefd`\ gfli\e^X^\ic\dk`\i ½:fekiXk¾ jlicXZfeki`Ylk`fe Xkk\e[l\#[li\#gi`f[\# ZfekiX`ek\\kXlkfefd`\ gfli\e^X^\ic\dk`\i [Xejc\gifa\k I<JGFEJ89C<;<GIFA<K @e]fidXk`fejlicX kZ_\Zfe]`\ @EK<IM<E8EK Gij\ekXk`fe[lgifa\k# [\cXZfeki`Ylk`feXkk\e[l\ \k[\jZfekiX`ek\j MXc`[Xk`fe]X`jXY`c`k#[li\# [cX`j#k\Z_e`hl\ <eijld Insight Le\]f`jhl\c\Z_\][\gifa\kXÔolegi\d`\i ZX[i\# hlË`c X `[\ek`Ô c\j gi\d` i\j Zfdg$ k\eZ\j[fek`cXY\jf`egfliiXc`j\ic\gifa\k#`c [f`kile`iXlkfli[\cl`c\j`ek\im\eXekjZcj hl`Zfejk`kl\ifekjfehl`g\% GfliZ\cX#`c[f`ki\jg \Zk\ihl\chl\ji ^c\j[\ [`gcfdXk`\ kiXejm\ijXc\ \k jfcc`Z`k\i [Xej le gi\d`\ik\dgjc\jZ_\]j[\j\im`Z\j[\j[`]]$ i\ekj dk`\ij [fek `c X Y\jf`e gfli fYk\e`i cX d`j\~[`jgfj`k`fe[\c\lijZfccXYfiXk\lij% Once the core competencies needed to build up the project have been identified, the project manager must gather around him the members of his future team. In order to do this, the project manager must meet with the managers of these future members and apply key diplomacy rules to make sure that he will get the best talents for his project. Ç,'Ç ;FJJ@<I) :8;I<IC<GIFA <K FYa\Zk`] U FYk\e`icXi\jj fliZ\[fekc\gifa\kXY\jf`e gfliiXc`j\ile\flgclj`\lijkZ_\j% U C\m\i c\ i`jhl\ [Ë`e[`jg fe`Y`c`k fl [\ iXccfZXk`fe [\ Z\kk\ i\jjfliZ\ jli le\ Xlki\ kZ_\\eZflij[\gifa\k% U ;Ôe`i Xm\Z c\ dXeX^\i [\ Z\kk\ i\jjfliZ\ c\j df[Xc`kj [\ Zffgi Xk`fe hl` g\id \kk\ek hl\gifa\k\kdk`\ijf`\ek^X^eXekj% :fek\ok\ ;XejcXd\jli\fY`\ejflm \ek c\Z_\][\gif$ a\keËXXlZle\Xlkfi`k_`iXiZ_`hl\jlic\jg\i$ jfee\j hlË`c ]X`k kiXmX`cc\i [Xej c\ gifa\k# `c \jk ZfekiX`ek[\jfcc`Z`k\i[\ji\jjfliZ\jXlj\`e[\ [`]]i\ekj dk`\ij [\ cËfi^Xe`jXk`fe% 8mXek [\ c\j jfcc`Z`k\i [`i\Zk\d\ek# le\ Yfee\ giXk `hl\ [\ [`gcfdXk`\ kiXejm\ijXc\ Zfej`jk\ ~ j\ ZXc\i Xm\Zc\Z_\][\j\im`Z\[\Z\ji\jjfliZ\j% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U Jfcc`Z`k\ile\eki\k`\eXm\Zc\dXeX^\i[\cX i\jjfliZ\ [fek fe X Y\jf`e [Xej c\ gifa\k j` gfjj`Yc\# Xcc\i c\ mf`i gclk k hl\ cl` [\dXe[\i [\m\e`i % U Mi`Ô\ijfeX[_j`feXlgifa\k\kjXZfeeX`j$ jXeZ\[\j\ea\lo% U Jfcc`Z`k\i [\j Zfdgk\eZ\j# gXj [\j g\i$ jfee\j%@cXggXik`\ekXlZ_\][\j\im `Z\[Ë`[\e$ k`Ô\ihl\c\jkc\d\`cc\ligifÔcgflikiXmX`cc\i jli c\ gifa\k# dd\ j` c\ Z_\] [\ gifa\k X j\j gi]i\eZ\j% U D\kki\ \e XmXek c\j iX`jfej gfli c\jhl\cc\j cX Zfeki`Ylk`fe [\ jfe j\im`Z\ \jk `dgfikXek\ gflicXiljj`k\[lgifa\k% U <jk`d\i\ej\dYc\cXZ_Xi^\[\kiXm X`cXjjf$ Z`\ ~ cX kZ_\ ~ iXc`j\i% C\ Z_\] [\ gifa\k g\lk Xmf`i le\ `[\ [\ Z\kk\ [\ie ` i\# dX`j \e [\ie`\i i\Zflij# ZË\jk c\ Z_\] [\ j\im `Z\# ^XiXek [l dk`\i# hl` \jk c^`k `d\ gfli \jk`$ d\iZ\kk\Z_Xi^\% U @[\ek`Ô\i c\j i`jhl\j gfk\ek `\cj XjjfZ`j ~ cËlk`c`jXk`fe [\ Z\kk\ i\jjfliZ\ 1 dfY`c`jXk`fe gfk\ek`\cc\jlileXlki\gifa\kfljlile\XZk`$ m`k [l dk`\i gi`fi`k X`i\% ;Ôe`i le\ i ^c\ [l a\l Zfddle\ \e ZXj [ËXm e\d\ek [\ Z\j i`jhl\j m\ekl\cc\d\ek# le\ Xlki\ i\jj fliZ\ \eback-up % U ;\dXe[\iZfej\`cjlicX]Xfe[ËX^`iXlgi j [\jfeZfccXYfiXk\lim\ekl\cc\d\ek#cXd\`c$ c\li\dXe` i\[\c\dfk`m\ijlic\gifa\k#flcX d\`cc\li\dXe` i\[\kiXmX`cc\iXm\Zcl` % U ;\dXe[\ihl\ckpg\[\i\gfik`e^c\dXeX^ \i Xkk\e[ [l Z_\] [\ gifa\k jli cX iXc`jXk`fe [\ cX kZ_\ g\e[ Xek cX kZ_\ \k le\ ]f`j hlË\cc\ j\iXk\id`e\ %:\i\gfik`e^g\lkefkXdd\ek eflii`i cË\eki\k`\e Xeel\c \k cËmXclXk`fe ^cf$ YXc\[lZfccXYfiXk\li% U I\d\iZ`\igflicËX`[\Xggfik\% Le manager de la ressource se sent d’autant plus impliqué dans le projet qu’on l’a sollicité en amont. Dk_f[fcf^`\\kZfej\`cj Üki\ c\ gclj giZ`j gfjj`Yc\ jli cË\ej\dYc\ [\j Zfeki`Ylk`fej Xkk\e[l\j [\ cË`ek\im\$ eXek 1 iXc`jXk`fe [\ kZ_\j \og\ik\j# dX`j Xljj` gXik`Z`gXk`fe ~ cËhl`g\ gifa\k fl Zffi$ [`eXk`fe [ËXlki\j XZk\lij% :\cX g\id\kkiX Xl i\jgfejXYc\ _`iXiZ_`hl\ [\ Y`\e d\jli\i cËXdgc\li [l kiXmX`c ~ iXc`j\i \k [\j Zfdg$ k\eZ\j~ile`i#\kc\^l`[\iX[Xejc\Z_f`o[\ cXd\`cc\li\i\jjfliZ\gfjj`Yc\% O Ç,(Ç 8mXekX^\j O G\id\k [\ jZli`j\i cË\e^X^\d\ek [Ële\ i\j$ jfliZ\gfliiXc`j\ile\kZ_\[lgifa\k% O G\id\k m\ekl\cc\d\ek [\ [k\Zk\i c\j c\m`\ij [\ dfk`mXk`fe [\ Z\ik X`ej `ek\im\eXekj# ^iZ\ XloZfej\`cj[\c\lidXeX^\ihlXe[`cc\jZfe$ eXkY`\e % GiZXlk`fej~gi\e[i\ O <ecËXYj\eZ\[\i ^c\j[ËX]]\Zk Xk`fe[\ji\jjfliZ\j# [\dXe[\ilej\im`Z\gclkkhl\[Ë\o`^\i% CX[\dXe[\[\i\jjfliZ\jXldk`\i Gflihlf`cËlk`c`j\i6 FLK@C (. FLK@C (/ CË\eki\k`\e[\[c^Xk`fe[\kZ_\ F9K<E@ICË<E>8><D<EK;<:?8HL<@EK<IM<E8EK JLIJ8:FEKI@9LK@FE8LGIFA<K A<GI<E;I8@J 9@<ELE<GCLJ G<K@K<G8IK¿ ^ff%^c&.D;aeN :_\]j[\gifa\k1 X[fgk\qc\Yfe e`m\Xl[\Zfekic\ <eijld Insight C\Z_\][\gifa\ke\g\lkkflk]X`i\kflkj\lc% :Ë\jkgfliZ\cXhlË`cmX[c^l\ile\gXik `\[\ jXd`jj`feXlo`ek\im\eXekjgifa\kj%;c^l\i# ZË\jk ZfeÔ\i ~ le ZfccXYfiXk\li cX iXc`jXk`fe [Ële\d`jj`fe1 ■\ecl`[feeXekle\Xlkfefd`\jlic\Z_f`o\k cX d`j\ \e Ålmi\ [\j dk_f[\j \k dfp\ej gfliXkk\`e[i\lefYa\Zk`][Ôe`2 ■\ecËX`[Xek~jX[\dXe[\[XejcXijfclk`fe [\jgifYc d\ji\eZfekijgXi[\jZfej\`cj\k [\j`e]fid Xk`fej\em`k Xek[\j\jlYj k`kl\i ~cl`gfli\]]\Zkl\ic\kiXmX`c2 ■\e]X`jXekc\gf`ekgi`f[`hl\d\ekjlicËXkk\`ek\ [\jfYa\Zk`]jc\jdf[Xc`kj\kcX]ihl\eZ\[l Zfekic\kXekgiXcXYc\d\ek[Ôe`j % The project manager cannot do everything alone. That is why he will delegate some tasks to project team members. Delegating consists in assigning a task to an employee: ■ Giving him/her autonomy in the selection and implementation of methods and means to achieve a defined objective, ■ By helping solving problems through counseling and information (but avoiding to replace him for the job), ■ By periodically reviewing the objectives, having previously defined the modalities and frequency of reporting. Ç,)Ç ;FJJ@<I) :8;I<IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] U =flie`i c\j `e]fidXk`fej eZ\jjX`i\j ~ cË`ek\im\eXek gfli hlË`c Zfdgi\ee\ Z\ hl` \jk Xkk\e[l[\cl`% U JËXjjli\i [\ cË\e^X^\d\ek [\ cË`ek\im\eXek# \e mi`ÔXek jX Zfdgi_\ej`fe [\ jX d`jj`fe# jX ZXgXZ`k ~ iXc`j\i c\ ijlck Xk Xkk\e[l Xl e`m\Xli\hl`j#\kjfe\em`\[\jË`dgc`hl\i[Xej c\gifa\k% U Mi`Ô\i hl\ cË`ek\im\eXek p kiflm\iX Xljj` leXmXekX^\#hl`i\e]fiZ\iXjXdfk`mXk`fe% :fek\ok\ CX[c^Xk`feXc`\lle\]f`jhl\c\Z_\][\gif$ a\kXiXc`jlegi\d`\iZX[iX^\[\cË\ej\dYc\ [\jkZ_\j~iXc`j\i#\khlË`cXjfcc`Z`kc\j[`]$ ]i\ekjZ_\]j[\j\im`Z\jgflifYk\e`i[\ji\j$ jfliZ\j% :fdd\ekcËlk`c`j\i6 kZ_\giZ`j\~iXc`j\i#~hl\ck`ki\\jk$`cXjjf$ Z`~Z\gifa\k6HlËXkk\e[$fe[\cl`6 , Gij\ek\i cËhl`g\ 1 c\j gi`eZ`gXlo Zfeki`$ Ylk\lij [\ cËhl`g\# X`ej` hl\ c\j XZk\lij hl` mfeklk`c`j\ic\jijlckXkj[lkiXmX`c% - GXikX^\i c\j Xkk\ek\j iZ`gifhl\j 1 j\j Xkk\ek\jm`j$~$m`j[lgifa\k\k[lZ_\][\gifa\k% Dk_f[fcf^`\\kZfej\`cj FLK@C (/ Une délégation ne réussira que si le délégataire en retire une satisfaction personnelle. U Le\ [c^Xk`fe Y`\e d\e\ \jk ]fid Xki`Z\ \kdfk`mXek\% U Fe[c ^l\kflaflijlegflmf`i[\[Z`j`fe% U Le\ [`i\Zk`m\ \jk c\ ZfekiX`i\ [Ële\ [c^ X$ k`fe% U Le\ [c^Xk`fe giZ`j\ hl\cc\ \jk cX qfe\ [ËXlkfefd`\[l[c^XkX`i\% U ;c^l\i le\ d`jj `fe hl` [fee\ le\ i\j$ gfejXY`c`k `e]i `\li\ fl ki j jlgi `\li\ Xlo Zfdgk\eZ\jXZkl\cc\j[dfk`m\% U Le\ [c^Xk`fe e\ iljj`iX hl\ j` c\ [c$ ^XkX`i\ \e i\k`i\ le\ jXk`j] XZk`fe g\ijfee\cc\ `ekXe^ `Yc\fl\k kXe^`Yc\% O Ç,*Ç 8mXekX^\j O CË\eki\k`\e [\ [c^ Xk`fe [Xej le ZX[i\ `e[`$ m`[l\c g\id\k [\ gclj ]XZ`c\d\ek [k\Zk\i c\j c\m`\ij [\ dfk`mXk`fej \k c\j `ehl`kl[\j [\ cË`ek\im\eXekm`j$~$m`j[lgifa\k% GiZXlk`fej~gi\e[i\ O I\jg\Zk\ic\ji ^c\j[\[`gcfdXk`\kiXejm\ijXc\1 i\eZfeki\i c\ Z_\] [\ j\im `Z\ [\ cË`ek\im\eXek XmXek[\d\e\icË\eki\k`\e[\[c^Xk`fe% O =X`i\ ZfeÔXeZ\ eË\oZclk gXj c\ Zfekic\ 1 Y`\e [Ôe`i \ej\dYc\ Zfdd\ek \k hlXe[ c\ i\jg\Zk [\cXg\i]fidXeZ\#[\jZfkj\k[\j[cX`jj\ifek d\jlij% CË\eki\k`\e[\[c^Xk`fe[\kZ_\ © Dunod – Toute reproduction non autorisée est un délit. ykXg\j ( Gi\e[i\i\e[\q$mfljXm\ZcË`ek\im\eXek% ) J`kl\i jX Zfeki`Y lk`fe 1 Hl\cj jfek c\j fYa\Zk`]j \k c\j \ea\lo [l gifa\k 6 Hl\c \jk c\ ½ Zc`\ek ¾ [l gifa\k 6 Hl\cc\j jfek c\j gi`eZ`$ gXc\jg_Xj\j[lgifa\k6Jfe[iflc\d\ekgif$ ^iXdd6 * GiZ`j\i jX kZ_\% Hl\cj jfek c\j ijlckXkj Xkk\e[lj[\jfekiXm X`c6Hl\cjjfekc\j[cX`j [\ iXc`jXk`fej gimlj 6 Hl\cc\ \jk cX [li\ \jk`d\6CXkZ_\\jk$\cc\jlileZ_\d `eZi`$ k`hl\ 6 Hl\cc\j ZfekiX`ek\j [f`k$`c i\jg\Zk\i 6 Hl\ce`m\Xl[\hlXc`k\jkXkk\e[l6Hl\c\jk jfee`m\Xl[ËXlkfefd`\6Hl\cjdfp\ejjfek d`j ~ jX [`jg fj`k`fe 6 Hl\cj jfek c\j me \$ d\ekjZcj[\cXiXc`jXk`fe6 + <e [\_fij [\ cX kZ_\ ZfeÔ\# giZ`j\i c\j Xlki\j Zfeki`Ylk`fej Xkk\e[ l\j [\ cl` 1 gXik`Z`gXk`fe ~ [\j kZ_\j Xdfek 6 GXik`$ Z`gXk`fe ~ [\j ile`fej ]ih l\eZ\# [li\ 6 @e]fidXk`fej ~ kiXejd\kki\ 6 JË`c eËX gXj [\ FLK@C (0 CXÔZ_\[\kZ_\ <O<DGC<;<=@:?<;<KÛ:?<I<DGC@< =@:?<;<KÛ:?< y;@K@FE;L%%% GIFA<K1GigXiXk`fe[lZfe^i jgiml\eJ%(. ECFK18D) K@KI<;LCFK1<emf`[l\$dX`c`e^`em`kXk`fe I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k ;<J:I@GK@FE;LCFK1<emf`[\(,'''d\jjX^\jc\Zkife`hl\jg\ijfeeXc`jj# \elk`c`jXekc\jYXj\jX[i\jj\j[\gclj`\lijbrokers c\j+brokers_XY`kl\cj[\cXjfZ`k 8:K@M@KyJGI@E:@G8C<J Æ;]`e`k`fe[\jZi`k i\j[\jc\Zk`fe[\jX[i\jj\jc\Zkife`hl\j%8aljk\d\ekj\e]feZk`fe [\jmfcld\j ÆIXc`jXk`fe[\cXd`j\\egX^\[ld\jjX^\ <EKIy<JEy:<JJ8@I<JdXki`\c#[fZld\ekj#ZfekiX`ek\jgcXee`e^#\kZ% Æ:i`k i\j[\Z`YcX^\ ÆK\ok\j[\g\ijfeeXc`jXk`fe[]`e`j ÆC`jk\[\jbrokers\k[\jZfekiXkjgXjjjXm\Z\lo[Xejc\jfgiXk`fejgiZ[\ek\j KÛ:?<J8EKyI@<LI<J 8D(1;]`e`ic\Z`YcX^\ C@MI89C<JdXki`\c#[fZld\ekj#\kZ% ÆC`jk\j[\jg\ijfee\jZfekXZk\j\k[\jg\ijfee\jXpXekflm\ikc\d\jjX^\ ÆJkXk`jk`hl\j[Ëflm\ikli\\k[\Zc`Z KÛ:?<JGFJKyI@<LI<J 8D,1I\cXeZ\ic\dXiZ_ KÛ:?<J<O:CL<J JXejfYa\k ;LIy<1)j\dX`e\j M@J8J @DGLK8K@FEKI8M8LO1L;8D)9L;><K1('B€ I\jgfejXYc\gifa\k1 I\jgfejXYc\dk`\i1 I\jgfejXYc\kZ_\1 ;Xk\1 ;Xk\1 ;Xk\1 *' Ijld Insight CXÔZ_\[\kZ_\\jkcXYfi\Zfeaf`ek \d\ek gXi c\ Z_\] [\ gifa\k \k c\ i\jgfejXYc\ [\ cX kZ_\ ZfeZ\ie\# \k [fee\ c`\l# [Xej c\ ZXj [Ëfi^Xe`jXk`fe dXki`Z`\cc\# ~ j`^eXk li\ gXi c\ Z_\] [\ gifa\k# c\ i\jgfejXYc\ [\ cX kZ_\ \k jfei\jgfejXYc\_`iXiZ_`hl\% <cc\ Zfejk`kl\ c\ i]i \ek`\c [Ë\oZlk`fe \eki\ c\Z_\][\gifa\k\kjfehl`g\gifa\k% The task sheet is elaborated by both the project manager and the person in charge of the concerned task. In the case of using a matrix organization, room is left for the project manager, the person in charge of the task and his superior to validate by signature. It constitutes a reference of execution between the project manager and his project team. Ç,+Ç ;FJJ@<I) :8;I<IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] CX ÔZ_\ [\ kZ_\ \jk le [fZld\ek jkilZkl$ iXek [l gifa\k# hl` Zfdgc k\ cËfi^Xe `^iXdd\ [\jkZ_\j%<cc\g\id\k[\1 [Zi`i\c\jijlckXkjXkk\e[lj[\cXkZ_\gfli hlË`cjjf`\ekZfdgi`j[\cXdd\]XfegXic\ Z_\][\gifa\k#gXic\i\jgfejXYc\[\cXkZ_\# \k gXi c\j Xlki\j i\jgfejXYc\j [\ kZ_\j ZfeZ\iej2 [Zi`i\#[\dXe` i\gcljfldf`ejgiZ`j\jl`$ mXekc\Y\jf`e#c\df[\fgi Xkf`i\gfliiXc`$ j\ic\jkiXmXlo2 `e[`hl\i c\j `ekiXekj hl` i\e[\ek gfjj `Yc\ cX iXc`jXk`fe[\jkiXmXlo2 j`kl\i [Xej c\ k\dgj cX kZ_\ ~ \oZlk\i \k `e[`hl\i c\j `e]fidXk`fej Zfefd`hl\j Xjjf$ Z`\j% :fek\ok\ CX ÔZ_\ [\ kZ_\ eXk Xl dfd\ek f c\j kiX$ mXlo~\oZ lk\ijfekc`jk jXlj\`e[\cËfi^Xe `$ ^iXdd\ [\j kZ_\j% <cc\ ZfeZ\ie\ XmXek kflk c\j kZ_\j hl` Ô^li\ek Xl e`m\Xl c\ gclj YXj [\Z_Xhl\YiXeZ_\% U @eji\i cX ÔZ_\ [\ kZ_\ [Xej c\ i]i\ek`\c [\ ^\jk`fe [l gifa\k# ~ gifo`d`k [\ cËfi^Xe`$ ^iXdd\ [\j kZ_\j# \k m\`cc\i ~ jfe XZZ\jj `$ Y`c`kkflkXlcfe^[lgifa\k#efkXdd\ekgfli c\ i\jgfejXYc\ [\ cX kZ_\# gfli c\j i\jgfe$ jXYc\j[\jkZ_\jXeki `\li\j\kgfjki`\li\j# \kgflic\jXZk\lij[\gifa\kZfeZ\iej% U <e Ôe [\ gifa\k# mXc`[\i cX Zfe]fid`k [\ Z\ hl` X k iXc`j gXi iXggfik ~ Z\ hl` kX`k giml[XejcXÔZ_\[\kZ_\% Quand vous avez un doute sur l’engagement d’un équipier, élaborez avec lui sa fiche de tâche. Dk_f[fcf^`\\kZfej\`cj CXÔZ_\[\kZ_\g\lkki\kXYc`\[\dXe` i\ jkilZkli \[Xejc\jcf^`Z`\cj[\^\jk`fe[\gif$ a\k# jXej gXjj\i gXi le ]fidXk [fZld\ekX`i\ jfljkiX`k\d\ek[\k\ok\% C\ df[\ fgiXkf`i\ [\ cX kZ_\ eË\jk [Zi`k hl\j`Z\cXXggfik\le\mXc\liXaflk \Xlgif$ a\k% >eiXc\d\ek# c\ i\jgfejXYc\ [\ cX kZ_\ \k c\j XZk\lij `dgc`hlj ZfeeX`jj\ek c\ kpg\ [\kiXmXlo~iXc`j\i\keËfekgXjY\jf`e[\cX [\jZi`gk`fe[kX`cc\[ldf[\fgiXkf`i\% O :fdd\ekcËlk`c`j\i6 8mXekX^\j ykXg\j U :i\i cX ÔZ_\ [\ kZ_\ [ j hlËle\ kZ_\ \jk`[\ek`Ô\cfij[\cËcXY fiXk`fe[\cËfi^Xe `$ ^iXdd\ [\j kZ_\j% Gfli m`k\i [\j kiXmXlo ~ ]X`Yc\ mXc\li Xaflk \# Z\kk\ ÔZ_\ e\ j\iX [Zi`k\ hl\ gfli c\j kZ_\j hl` jfek Xl gclj YXje`m\Xl[\j[`]]i\ek\jYiXeZ_\j[\cËXiYf$ i\jZ\eZ\% U :fdgck\icXÔZ_\[\kZ_\[Xejle\jXeZ\ [\ kiXmX`c Zfeaf`ek\ Xm\Z c\ i\jg fejXYc\ [\ cX kZ_\\kc\Z_\][\gifa\k%C\jXlki\jXZk\lij [\ cX kZ_\# jË`c p \e X \k jË`cj jfek Zfeelj# [f`m\ekki\`dgc`hlj[XejZ\kk\[dXiZ_\% U =X`i\mXc`[\icXÔZ_\[\kZ_\gXic\i\jg fe$ jXYc\_`iXiZ_`hl\[li\jgfejXYc\[\kZ_\% Ç,,Ç O CX ÔZ_\ [\ kZ_\ ]flie`k le [fZld\ek [\jZi`g$ k`] [\j ijlck Xkj Xkk\e[lj# jXej XdY`^lk \k Zfdgi`jgXikfljc\jXZk\lij`dgc`hlj% O CX ÔZ_\ [\ kZ_\ [fee\ cX m`j`fe [\j `ek\i[$ g\e[XeZ\j Xm\Z c\j kiXmXlo Xeki`\lij \k gfj$ ki`\lij% GiZXlk`fej~gi\e[i\ O CXd`j\\eÅlmi\jpjk dXk`hl\[\ÔZ_\[\kZ_\ g\lkgXi]f`jXggfik\i[\cXcfli[\li[\^\jk`fe%@c i\m`\ekXcfijXlZ_\][\gifa\k[\kiflm \ic\Yfe e`m\Xl [\ [kX`c gfli e\ gXj \]]iXp\i cËhl`g\ gifa\k#kflk\eXjjliXekcXd`j\jfljZfekic\% CXÔZ_\[\kZ_\ © Dunod – Toute reproduction non autorisée est un délit. FLK@C (0 FLK@C )' CXile`fe[\cXeZ\d\ek[lgifa\k C<JGF@EKJ:CyJ;<CËFI;I<;LAFLI ;ËLE<IyLE@FE;<C8E:<D<EK Fi[i\[lafli[\cXile`fe[\cXeZ\d\ek @%<ea\lo\kfYa\Zk`]j$ZX[iX^\[lgifa\kÆc`d`k\j[lgifa\k C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[lj C\jZfekiX`ek\j`ek\ie\j\k\ok\ie\j :\hl`e\]X`kgXjgXik`\[lgifa\k I`jhl\j`[\ek`]`j @@%;ZflgX^\\ecfkjjlicX[li\[lgifa\k @@@%;dXiZ_\gifa\k C\ZpZc\[\m`\[lgifa\kÆc\gifZ\jjlj[lgifa\k C\gcXee`e^[\jaXcfej[lgifa\ka minima @M%JkilZkli\[\cËhl`g\gifa\k JkilZkli\[\cËhl`g\gifa\kiXc`jXki`Z\%Ic\j\ki\jgfejXY`c`kj ;]`e`k`fe[lgf`ek[\ZfekXZkle`hl\Xm\Zc\ZfddXe[`kX`i\ ym\ekl\cc\d\ek#jkilZkli\[\cËhl`g\ZkZc`\ek M%@ejkXeZ\j[\[Z`j`fe :fd`k[\g`cfkX^\ ;c^Xk`fe[\j`^eXkli\j M@%Df[\[\i\gfik`e^ I\gfik`e^`ek\ej\hl`g\gifa\k Df[Xc`k[Ë`e]fidXk`fe[lZfddXe[`kX`i\ GifZ[li\[ËXc\ik\\eZXj[\[i`m\#\k[\mf`i[ËXc\ik\ M@@%GcXe[\Zfddle`ZXk`fe M@@@%;kX`c[\jkiXmXlo~iXc`j\ijlic\j(,aflij~m\e`igfliZ_XZle [\jXZk\lijgifa\k <eijld Insight CXile`fe[\cXeZ\d\ek\jkle\ile`feZXg`$ kXc\ gfli c\ jlZZ j [l gifa\k% <cc\ Zfejkil`k cËhl`g\ [\ gifa\k \k Xc`^e\ c\j XZk\lij gifa\k jlic\jdd\j`ek\ek`fej% C\j jla\kj Zcj ~ XYfi[\i Xl Zflij [\ Z\kk\ ile`fe ZfeZ\ie\ek ~ cX ]f`j c\j [`d\ej`fej k\Z_e`hl\j# fi^Xe`jXk`fee\cc\j \k _ldX`e\j [l g`cfkX^\[lgifa\k%CXgifZZlgXk`fedXa\li\[l Z_\][\gifa\k#XlZflij[\Z\kk\ile`fe#[f`k ki\[\Zi\i\kZlck`m \ic\j\ek`d\ek[ËXggXik\$ eXeZ\~cËhl`g\gfliZ_XZle[\j\jhl`g`\ij% The kickoff meeting is a crucial meeting for the success of the project. It builds the project team and aligns everyone with the project goals. The key subjects to address simultaneously during the meeting are the technical, organizational and human factors of the project management. The major concern of the project manager during this meeting is to create and cultivate the notion that all its members are part of the team. Ç,-Ç ;FJJ@<I) :8;I<IC<GIFA <K FYa\Zk`] CX ile`fe [\ cXeZ\d\ek \jk le dfd\ek [\ Zfddle`ZXk`fem\ijcËhl`g\gifa\k\kc\jgXi$ k`\j`eki\jj\jgXic\gifa\k#gfli1 U Xjjli\ic\liXc`^e\d\ek]lkli[XejcËXZk`fe2 U Zfdd\eZ\i ~ d\kki\ \e XZk`fe c\j XZk\lij hl`[f`m\ekX^`i[ jc\jgi\d` i\jd`elk\j[l gifa\k% :fek\ok\ CXile`fe[\cXeZ\d\ekXc`\lXcfijhl\c\gif$ a\k\jkf]ÔZ`\cc\d\ek[Z`[%C\gclj^eiXc\$ d\ek#\cc\Xc`\lle\]f`jc\ZX_`\i[\jZ_Xi^\j [lgifa\kXggiflm%<e\]]\k#ZË\jk~gXik`i[\ Z\ dfd\ek hl\ cËhl`g\ gifa\k Zfdd\eZ\ ~ gi\e[i\le\kX`cc\`dgfikXek\#\khlË`cZfem`\ek [Ë\e^i\icXZf_i\eZ\\kcXZf_j`fe% ;Xej c\j ^iXe[j gifa\kj# le\ ile`fe [\ cXe$ Z\d\ek g\lk Xmf`i c`\l Xgi j hl\ cX Z_Xik\ \jk j`^e\%;XejZ\ZXj#\cc\m`j\~cXeZ\ic\jkiXmXlo [\iXc`jXk`fe[lZX_`\i[\jZ_Xi^\jgifa\k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U I[`^\icËfi[i\[lafli[\cXile`fe[\cXe$ Z\d\ek#\kcËX[i\jj\iXlogXik`Z`gXekj%CXc`jk\ [\jgXik`Z`gXekj~`em`k\i\jk[[l`k\[\j[fZl$ d\ekj[\ZX[iX^\[`jgfe`Yc\j1ÔZ_\gifa\kfl ZX_`\i[\jZ_Xi^\jgifa\k% U Ij\im\i le\ jXcc\ Xjj\q jgXZ`\lj\# mi`Ô\i c\ Yfe ]feZk`fee\d\ek [l dXki`\c 1 ½ fe eËX gXj [\lo ]f`j cËfZZXj `fe [\ ]X`i\ le\ Yfee\ gi\d` i\`dgi\jj`fejlicËhl`g\gifa\k¾ U ym\ekl\cc\d\ek#`em`k\ic\ZfddXe[`kX`i\[l gifa\k~m\e`i]X`i\cË`ekif[ lZk`fe[\cXile`fe1 Z\ j\iX cËfZZXj`fe [\ [fee\i [l j\ej Xl gif$ a\k# \k [\ dfeki\i cË\e^X^\d\ek \k cË\o`^\eZ\ [lZfddXe[`kX`i\% U 8e`d\icXile`fe1 Ç i\ gij\ek\i c\ gifa\k# j\j fYa\Zk`]j# j\j \ea\lo# j\j i`jhl\j# jfe `dgfikXeZ\ gfli cË\eki\gi`j\2 Ç giZ`j\ic\ZX[i\fi^Xe`jXk`fee\c[Xejc\hl\c jË`ejZi`k c\ gifa\k 1 cË\ej\dYc\ [\j `e]fidX$ k`fej ~ gij\ek\i Xl Zflij [\ cX ile`fe [\ cXeZ \d\ek \jk dXafi`kX`i\d\ek `jjl [\j [fZld\ekj[\ZX[iX^\2 Ç gij\ek\ic\gcXee`e^j`dgc`Ô[lgifa\kj\j gi`eZ`gXc\jkXg\j#j\jme\d\ekjZcj 2 Ç [\dXe[\i ~ Z_XZle [\ j\ gij\ek\i \k [\ giZ`j\ij\ji\jgfejXY`c`kj[Xejc\gifa\k2 Ç [Ôe`i c\j i ^c\j [l a\l [l ]feZk `fee\d\ek Zfcc\Zk`][XejcËhl`g\2 ÇgcXe`Ô\ic\ZXc\e[i`\i[\jgifZ_X`e\jile`fej2 Ç k\id`e\icXile`fegXiledfd\ek`e]fid\c \kZfem`m`Xcgflii\e]fiZ\ic\jc`\ej% U 8[i\jj\i le Zfdgk\$i\e[l [\ cX ile`fe [Xej c\j )+ _\li\j 1 mfki\ gif]\jj`feeXc`jd\ [fee\c\½cX¾Xlohl`g`\ij\kg\lkc\j`eZ`$ k\iXldd\[\^i[Ë\o`^ \eZ\jlic\lijkZ_\j [Xejc\gifa\k% La réunion de lancement donne vie à l’équipe projet et aux parties intéressées par le projet. C’est le premier signal fort donné à l’ensemble de l’équipe projet. Dk_f[fcf^`\\kZfej\`cj CXile`fe[\cXeZ\d\ekmX[fee\ic\kfe[l gifa\k ~ cËhl`g\% <cc\ \jk [feZ gigXi\ ~ cX ]f`j [Xej jX [`d\ej`fe ki j giXk`hl\# dX`j Xljj` [Xej cË\jgi`k hlË\cc\ m\lk `ejl]Õ \i 1 j\e$ k`d\ek[Ëli^\eZ\#e`m\Xl[Ë\o`^\eZ\jgXiiXg$ gfikXloc`miXYc\j#g\ik `e\eZ\[\j`e]fid Xk`fej [\Zfdgk\j$i\e[lj[ËXmXeZ\d\ek% O Ç,.Ç 8mXekX^\j O CX ile`fe [\ cXeZ\d\ek jpeZ_ife`j\ kflj c\j XZk\lij ZfeZ\iej \e c\li ]flie `jjXek cX dd\ `e]fidXk`feXl[gXik% O <cc\ [fee\ cË\em`\ [\ iljj`i c\ [Ô i\gij\ek gXic\gifa\k% GiZXlk`fej~gi\e[i\ O <e kXek hl\ Z_\] [\ gifa\k# i\jk\i Xlk_\ek`hl\# gfli^X^e\i\eZi[ `Y`c`k[ jc\[Ylk\kXggX$ iXki\[`^e\[\ZfeÔXeZ\% \i [\j dXi^\j [\ dXe$ O I\jgfejXY`c`j\i \k [fee Ålmi\#dd\[Xejc\jgifa\kjc\jgcljk\e[lj% CXile`fe[\cXeZ \d\ek[lgifa\k Gflihlf`cËlk`c`j\i6 FLK@C )' FLK@C )( C\jkfciXeZ\j C<K89C<8L;<JKFCyI8E:<J 8le`m\Xl [\cXg_Xj\ 8le`m\Xl[\Z_Xhl\ cfk[\kiXmXlo KfciXeZ\jli c\j[`]]i\ekj ijlckXkj[lgifa\k ;fdX`e\[\kfciXeZ\ 8le`m\Xl[lgifa\k ;li\ZXikgXiiXggfik~ cX[Xk\[ËXZ_ m\d\ek ;Ôe`\[Xejc\gcXe [\dXeX^\d\ek[\ gifa\kjfljZfekic\ [lZfddXe[`kX`i\ ;Ôe`\gfliZ_Xhl\ ykXYc`ZfekiX[`Zkf`i\d\ek EfeXggc`ZXYc\ g_Xj\#gXic\Zfd`k \eki\c\Z_\][\gifa\k [\g`cfkX^\ \kc\i\jgfejXYc\[\cfk# gfliZ_Xhl\cfk#\e`ek^iXek c\jdXi^\jc`Yi\j\kkfkXc\j :fkZXikgXiiXggfik~ cXgim`j`femXc`[\ ;Ôe`\[Xejc\gcXe [\dXeX^\d\ek[\ gifa\kjfljZfekic\ [lZfddXe[`kX`i\ ;Ôe`\gfliZ_Xhl\ ykXYc`ZfekiX[`Zkf`i\d\ek g_Xj\#gXic\Zfd`k \eki\c\Z_\][\gifa\k [\g`cfkX^\ \kc\i\jgfejXYc\[\cfk# gfliZ_Xhl\cfk EfeXggc`ZXYc\ :fek\el&gi`d ki\ZXik g\id`j[Xejc\j]feZk`fej flc\jgif[l`kj~c`mi\i ;Ôe`\[Xejc\gcXe [\dXeX^\d\ek[\ gifa\kjfljZfekic\ [lZfddXe[`kX`i\ ;Ôe`\gfliZ_Xhl\ GXik`Zlc` i\d\eklk`c\ g_Xj\#gXic\Zfd`k gflic\j[dXiZ_\jX^`c\j [\g`cfkX^\ fl`eZid\ekXc\j EfeXggc`ZXYc\ ;Ôe`\[XejcXjkiX$ k^`\[\ji`jhl\j ;Ôe`\gfliZ_Xhl\ 8ggc`ZXYc\efkXdd\ek g_Xj\#gXic\Zfd`k cfij[Ëlecfk[\kiXmX`c [\g`cfkX^\ ZfeÔ~le]flie`jj\li EfeXggc`ZXYc\ ;Ôe`\[XejcX[\j$ Zi`gk`fe[lgif[l`k [lgifa\k EfeXggc`ZXYc\ EfeXggc`ZXYc\ ;Ôe`\[XejcX[\j$ Zi`gk`fe[Ëlegif[l`k ;Ôe`\[Xejc\ZXj [ËX]]X`i\ EfeXggc`ZXYc\ EfeXggc`ZXYc\ EfeXggc`ZXYc\ I`jhl\1c`d`k\[Ë\ogfj`$ k`feZldlc\Xloi`jhl\j [lgifa\k\kc`d`k\gflile i`jhl\fllekpg\[\i`jhl\ gXik`Zlc`\i HlXc`k1c`d`k\[\jZi`k i\j [ËXZZ\gkXk`fe[\j]feZk`fej [lgif[l`khl`aljk`Ô\ek c\gifa\k% 9eÔZ\j1ZXikgfjj`Yc\ [XejcËXdc`fiXk`fe Xkk\e[l\[ZflcXek [lijlckXk[lgifa\k <eijld Insight CË\oZlk`fe[lgifa\kZfe[l`kc\Z_\][\gifa\k ~ZfejkXk\i[\jZXikj\eki\Z\hl`\jkiXc`j \k Z\ hl` kX`k giml% Gfli m`k\i [\ jfcc`Z`k\i c\j[`]]i\ekje`m\Xlo_`iXiZ_`hl\j[\cËfi^X$ e`jXk`fe[ jhlËleZXikXggXiXk#`c\jklk`c\[\ [Ôe`ic\jj\l`cjhl`#le\]f`j]iXeZ_`j#eZ\j$ j`k\ekc\i\Zflij~cËXlkfi`k[c^l\% :\jj\l`cj[Ôe`jj\ekc\jkfciXeZ\j% :\cXg\id\k[\[Ôe`icXi\Z\mXY`c`k[\Z_Xhl\ e`m\Xl1ZfddXe[`kX`i\#Zfd`k[\g`cfkX^\#Z_\] [\gifa\k\ki\jgfejXYc\[lcfk[\kiXmXlo% :\ ZfeZ\gk \jk gXik`Zlc` i\d\ek [m\cfgg [XejcXdk_f[\GI@E:<)KD% To avoid straining the different levels of the organization when a gap appears between what was planned and what is done, it is useful to define the thresholds that, once crossed, require the use of delegated authority. These thresholds define the tolerances. This clearly defines accountability of each level: sponsor, steering committee, project manager and responsible for the work package. This concept is particularly developed in the PRINCE2TM method. Ç,/Ç ;FJJ@<I) :8;I<IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] ;c^l\i cËXlkfi`k [Ële e`m\Xl [\ dXeX^\$ d\ek ~ cËXlki\ \e kXYc`jjXek [\j kfciXeZ\j gfliZ_Xhl\e`m\Xlgifa\k#g_Xj\#cfk[\kiX$ mXlo fl ijlckXk [\ gifa\k gXi iXggfik ~ j`o fYa\Zk`]j[li\#Zfkj#Zfek\el#hlXc`k#i`jhl\ \kYeÔZ\ % :fek\ok\ C\j kfciXeZ\j jfek kXYc`\j cfij [l ZX[iX^\ [l gifa\k gfli gifgfj\i le ZX[i\ [\ e`m\Xl jlgi`\li% :\kk\ [dXiZ_\ g\lk ki\ cXeZ \ gXic\Z_\][\gifa\k#\k`ccl`\jkeZ\jjX`i\[\ jËXjjli\i[\jfeXZZ\gkXY`c`kgXicX[`i\Zk`fe% J`\cc\\jk`e`k`\\k[\dXe[\gXic\ZfddXe$ [`kX`i\#flgXicX[`i\Zk`fe[\cËfi^Xe`jXk`fe#`c \jk gclj ]XZ`c\ [\ cX d\e\i Xl Yflk \k jli c\j -fYa\Zk`]jgifgfjj% Ç Zfkj 1 mXi`Xk`fe gfj`k`m\ fl e^Xk`m\ [\j ZfkjgXiiXggfikXlYl[^\kgiml2 Ç Zfek\el&gi`d ki\ 1 mXi`Xk`fe X[d`jj`Yc\ [\jgif[l`kj[lgcXe\eki\Z\lohl`[f`m\ek `dgiXk`m\d\ekki\c`mij#\kZ\lohl`jfek j`dgc\d\ekjfl_X`kXYc\j 2 Ç hlXc`k 1 mXi`Xk`fe gfj`k`m\ fl e^Xk`m\ gXi iXggfik~cËfYa\Zk`][\hlXc`kgXi\o\dgc\# le\[`d\ej`feZ`Yc\[\cXZ`k\ie\[\jkfZbX^\ [\gcljfldf`ej('c`ki\j 2 Ç i`jhl\1c`d`k\jgXiiXgg fikXloi`jhl\jZldl$ cj[lgcXe#fl~le\d\eXZ\`e[`m`[l\cc\2 Ç YeÔZ\1mXi`Xk`fegfj`k`m\fle^Xk`m\gXi iXggfik~lefYa\Zk`][ËXdc`fiXk`fe% U Á Z_XZle [\j * e`m\Xlo `e]i`\lij Zfd`k [\ g`cfkX^\# Z_\] [\ gifa\k \k i\jgfejXYc\ [\ cfk # `c Zfem`\ek [ËXc\ik \i c\ e`m\Xl jlgi `\li j` c\j kfciXeZ\j Zfem\el\j i`jhl\ek [Ëki\ [gXjj\j% FLK@C )( Les tolérances limitent le recours à l’autorité et vaccinent contre la pathologie du micro-management. 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C\[`X^iXdd\k\dgj$k\dgj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%./ )/ Dk_f[\j[Ë\jk`dXk`fe[\Zfkj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /' )0 C\Yl[^\k[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /) *' CXgifm`j`fe[Xejlegifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /+ *( CXZ_\Zb$c`jk[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /*) C\i\^`jki\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% // ** CXÔZ_\[\i`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0' *+ C\gcXe[\Zfddle`ZXk`fe[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%0) *, C\jgiZXlk`fejali`[`hl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0+ *- C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\l\j%%%%%%%%% 0- Ç-(Ç FLK@C )) C\[`X^iXdd\[\Õlo[\jgif[l`kj ;@8>I8DD<;<=CLO;<JGIF;L@KJ;=G GFLILEGIFA<K ;<:Iy8K@FE;ËLE<98E;<$;<JJ@Ey< G`kZ_[\cXji`\ ;\j`^ej[\j g\ijfeeX^\j Jhl\eZ`\i ;fjj`\i[\ gij\ekXk`fe ~cË[`k\li >XYXi`kj[\ cËflmiX^\ ;Xk\[\ jfik`\ GcXe gifdfk`fee\c JkfipYfXi[j :iXpfeej Gij\ekXk`fe Zfdd\iZ`Xc\ GcXeZ_\j \eZi\j :flc\lij @dgi\jj`fe ;`jki`Ylk`fe <eijld Insight C\ [`X^iXdd\ [\ Õlo [\j gif[l`kj \jk le flk`c[\GI@E:<) GI@E:<) \jkle\dXihl\ [gfj\[l:XY`e\kF]ÔZ\#)''0 #hl`g\id \k [\ [Ôe`i cËfi[i\ [Xej c\hl\c c\j gif[l`kj [l gifa\kj\ifek[m\cfggj#X`ej`hl\c\j[g\e$ [XeZ\jhl`c\jle`jj\ek% The products flowchart is a PRINCE2 ™ tool (PRINCE2 ™ is a trademark of the Cabinet Office, 2009), which defines the order in which the products of the project will be developed, and the dependencies between them. Ç-)Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U ;Ôe`i cËfi[i\ [Xej c\hl\c c\j gif[l`kj [l gifa\kj\ifek[m\cfggj% U @[\ek`Ô\ic\j[g\e[ XeZ\j\eki\c\jgif[ l`kj [lgifa\k% U @[\ek`Ô\i [\j [g\e[ XeZ\j m`j$~$m`j [\ kflk gif[l`k_fij[lgi`d ki\[lgifa\k% U GXikX^\i^iXg_`hl\d\ekcXcf^`hl\[\[ifl$ c\d\ek [l gifa\k Xm\Z cË\ej\dYc\ [\j gXik`\j gi\eXek\j% :fek\ok\ CX g_`cfjfg_`\ [\ GI@E:<) Zfej`jk\ ~ `[\e$ k`Ô\i kflk [ËXYfi[ c\j gif[l`kj i\hl`j [Xej c\ gifa\k# XmXek [\ [Ôe`i c\j XZk`m`kj# [g\e$ [XeZ\j \k i\jjfliZ\j eZ\jjX`i\j gfli c\j c`mi\i% Dd\j`c\Z_\][\gifa\k\jkc\gi`eZ`gXci\jgfe$ jXYc\ [\ cX ZiXk`fe [l [`X^iXdd\ [\ Õlo [\j gif[l`kj# `c \jk i\Zfdd Xe[ hlË`c `dgc`hl\ c\j gXik`\jgi\eXek\jhl`j\ifekZ_Xi^ \j[\[m\$ cfgg\ifl[\Zfeki`Yl\iXlogif[l`kj[lgifa\k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U I[`^\icX[\jZi`gk`fe[\gif[l`k[lgifa\k% U :i\i cX ½ jkilZkli\ [\ [Zfdgfj`k`fe [l gif[l`k ¾ J;G 1 `c jËX^`k [\ [Zfdgfj\i c\ gif[ l`k [l gifa\k \e gclj `\lij gif[l`kj gi`e$ Z`gXlo# c\jhl\cj jfek ~ c\li kfli [Zfdgfjj aljhlË~ fYk\ek`fe [l e`m\Xl [\ [kX`c Xggif$ gi`gflic\gcXeZ]%flk`c(*½Fi^Xe`^iXdd\ [\jkZ_\j¾ % U I[`^\i c\j [\jZi`gk`fej [\ gif[l`kj# gfli Z_Xhl\gif[l`k`[\ek`Ô[XejcXJ;G1`cjËX^`k [\ [k\id`e\i c\j \o`^ \eZ\j XjjfZ`\j ~ Z_Xhl\gif[l`k#\kc\jZi`k i\jhlXc`khl`g\i$ d\kkifek[\c\jmXc`[\i% U :i\ic\[`X^iXdd\[\Õlo[\jgif[l`kj1 Ç ile`i le\ hl`g\ [\ g\ijfee\j i\gij \e$ kXk`m\j [\ cËm\ekX`c [\j `ekikj \k Zfdg$ k\eZ\jeZ\jjX`i\jgfliiXc`j\ic\jgif[l`kj [lgifa\k2 Ç ]X`i\ gfj`k`fee\i c\j gif[l`kj \eki\ \lo 1 `c g\lk ki\ lk`c\# ~ Z\kk\ kXg\# [Ëlk`c`j\i [\j flk`cj [\ df[c`jXk`fe [\ Õlo# fl gclj j`d$ gc\d\ek [\j gfjk$`kj hl` g\id\kkifek [\ i\gfj`k`fee\i]XZ`c\d \ekc\jgif[l`kjc\jlej gXiiXggfikXloXlki\j U MXc`[\i \e hl`g\ gifa\k c\ ij\Xl X`ej` Zfejkil`k%FYk\e`icXmXc`[Xk`fe\kcËX[_j`fe[\j [`]]i\ekj i\jgfejXYc\j [\j gif[l`kj ZfeZ\i$ ej1Xlifek$`cjXjj\q[\[fee\jfl[\c`miXYc\j \e\eki\gfliiXc`j\ic\lijgif[l`kj6 Le diagramme de flux des produits peut également être appelé DFP. Dk_f[fcf^`\\kZfej\`cj U C`d`k\iXldXo`dldc\efdYi\[\jpdYfc\j lk`c`jj%GXi\o\dgc\1Z_Xhl\gif[l`k\jk`[\e$ k`Ô gXi le i\ZkXe^c\# cËfi[i\ [Ë\eZ_Xe\d\ek [\j gif[l`kj \jk `[\ek`Ô gXi [\j Õ Z_\j# c\j gif[l`kj\ok\ie\jXlgifa\kgXi[\j\cc`gj\j% U :\ikX`ej gcXe`ÔZXk\lij gi] i\ek Zi\i c\li [`X^iXdd\ [\ Õlo [\j gif[l`kj \e gXiXcc c\ [\ cX jkilZkli\ [\ [Zfdgfj`k`fe [l gif[l`k ZË\jk\eiXc`jXekcË\eZ_X`e\d\ekcf^`hl\[\j gif[l`kjhlË`cj`[\ek`Ô\ek[\jgif[l`kjZfdgc$ d\ekX`i\j~`ek^i\i~cXJ;G % U @cg\lkjËXmi\ilk`c\[\[fk\ic\[`X^iXdd\ [\ Õlo [\j gif[l`kj [Ële gf`ek [\ [gXik le`hl\Xlhl\ckfljc\j gf`ekj[Ë\eki\j\ifek iXkkXZ_j% O Ç-*Ç 8mXekX^\j O =flie`i le dfp\e m`jl\c gfli gXikX^\i \k XeX$ cpj\ic\jfgk`fejgXiiXggfikXlgi`d ki\\k~ cËXggifZ_\~X[fgk\igflic\gifa\k% GiZXlk`fej~gi\e[i\ O 8jjfZ`\i c\j [`]]i\ekj i\jgfejXYc\j [\j gif$ [l`kj~]flie`igflijËXjjli\ihlË`cjX[_ i\ekXl [iflc\d\ekgifgfj% C\[`X^iXdd\[\Õlo[\jgif[l`kj Gflihlf`cËlk`c`j\i6 FLK@C )) FLK@C )* C\kXYc\Xl[\jXekZ[\eZ\j DF;ßC<;<K89C<8L;<J8EKy:y;<E:<J :f[\ 8Zk`m`k 8Zk`m`kj`dd[`Xk\d\ek gfjk i`\li\j Kpg\ [\c`\e ;cX` [lc`\e :fdd\ekX`i\j ¿ Ijld Insight C\kXYc\Xl[\jXekZ[\eZ\jc`jk\cË\ej\dYc\ [\jXZk`m `kj[lgifa\k% @c g\id\k [\ [Ôe`i cX c`jk\ [\j XZk`m`kj hl` g\lm\ek [dXii\i [ j hl\ cËXZk`m`k giZ$ [\ek\\jkk\id`e\% C\j c`\ej X`ej` kXY c`j jfek hlXc`Ôj \k XjjfZ`XYc\j ~ [\j [ZXcX^\j gfj`k`]j fl e^X$ k`]j% CËcXYfiXk`fe [\ Z\ kXYc\Xl \jk cX gi\d` i\ XZk`fe[\jXZk`m`kj[\gcXe`ÔZXk`fe% The predecessor activity table lists all project activities. It establishes a list of activities that can start as soon as the preceding activity is completed. The initiated links are qualified and associated with positive or negative shifts. The elaboration of this table is the first step in scheduling. Ç-+Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] C\ kXYc\Xl [\j XekZ[\eZ\j c`jk\ cË\ej\dYc\ [\j XZk`m`kj [l gifa\k \k c\lij ZfekiX`ek\j [Ë\eZ_Xe\d\ek%@cg\id\k[\1 U Z\ekiXc`j\i\ele[fZld\ekle`hl\cË\ej\dYc\ [\jZfekiX`ek\j[Ë\eZ_Xe\d\ek[lgifa\k2 U [fee\ileXZZ j]XZ`c\~Z\j`e]fidXk`fejgfli cË\ej\dYc\[\jd\dYi\j[\cËhl`g\gifa\k2 U [Zi`i\ [\ dXe` i\ [kX`cc\ \k \o_Xljk`m\ c\j ZfekiX`ek\j [Ë\eZ_Xe\d\ek 1 c\j \eZ_X$ e\d\ekj c\j gclj ZcXjj`hl\j hl` ]fek [dXi$ i\i [\j XZk`m`kj hlXe[ c\j giZ [\ek\j jfek k\id`e\j [`kj ½ =`e$;Ylk ¾ # dX`j Xljj` c\j Xlki\j kpg\j [Ë\eZ_Xe\d\ek ½ =`e$=`e ¾# ½;Ylk$=`e¾#\k½;Ylk$;Ylk¾% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ :\kXYc\Xl\jkZcXjj`hl\d\ekkiX`kgXic\jcf^`$ Z`\cj [\ gcXe`ÔZXk`fe [\ gifa\k% @c \jk gij\ek jflj cX ]fid\ [\ cËfi^Xe`^iXdd\ [\j kZ_\j \e c`jk\# \k Zfek`\ek [\j Zfcfee\j g\id \kkXek [Ë`e[`hl\i c\j XZk`m`kj giZ[\ek\j fl gfjk$ i`\li\jjl`mXekc\jZXj% :\ikX`ejZ_\]j[\gifa\keËlk`c`j\ekgXj[\cf^`$ Z`\c [\ gcXe `ÔZXk`fe [\ gifa\k# \k jËXggl`\ek jli le kXYc\li [l Zfdd\iZ\ gfli gif[l`i\ [\jgcXee`e^jj`dgc\j%CXd`j\\egcXZ\[Ële\ jkilZkli\[\kXYc\XlZXc\jliZ\cc\[lkXYc\Xl [\j XekZ[\eZ\j \jk Xcfij YeÔhl\ gfli hl\c\gcXee`e^i\jk\jl]ÔjXdd\ekjflgc\% U @e[`hl\icË\ej\dYc\[\jZfekiX`ek\j[Ë\eZ_X$ e\d\ek`eZfekflieXYc\j#\ejËXgglpXekjlic\j i ^c\j \e ljX^\ gfli cX iXc`jXk`fe [l gifa\k Zfej`[i% U :fdgck\i gXi c\j ZfekiX`ek\j [Ë\eZ_Xe\$ d\ekhl`gXiX`jj\ekgfjj`Yc\j\kX`[Xek\jgfli cXiXc`jXk`fe[lgifa\k% Dk_f[fcf^`\\kZfej\`cj C\Z_f`o[\cXdX`cc\[\[Zflg X^\\jklec$ d\ek Zi`k`hl\ [Ë\]ÔZXZ`k [l dXeX^\d\ek [\ gifa\k%Kifg[Zflg\#\kc\k\dgj[\dXeX^ \$ d\ek\jkXl^d\ekjXejmXc\liXaflk\%@ejl]$ ÔjXdd\ek[Zflg\#\kcXdXki`j\eË\jkgclj Xjjli\%C\jXZk`m`kj[`]ÔZ`c\j#jlic\jhl\cc\j`c eËpXhl\g\l[\i\kfli[Ë\ogi`\eZ\#[f`m\ek ki\ [\ [`d\ej`fe i[l`k\ hl\chl\j aflij _fdd\ [\ Z_Xi^\ % C\j XZk`m`kj Zfeel\j# \]]\Zkl\j gXi [\j Zfeki`Ylk\lij \ogi`d\e$ kj\k_XY`klj~Z\jkiXmXlo#g\lm\ekki\[\ kX`cc\gclj`dgfikXek\% Le tableau des antécédences donne la vision des enchaînements d’activités et qualifie ces enchaînements. 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It determines the early and late dates possible for the completion of the activities. By doing so, it avoids contrary effects in operating retro-planning. With a larger flexibility of graphic representation, it is often confused with the Gantt diagram. It allows the calculation of the critical path of the project and the free and total float of each activity. Ç-/Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\ [`X^iXdd\ [Ë\eZ_Xe\d\ek [\j XZk`m`kj \jkle\i\gij\ekXk`fe^iXg_`hl\[l[iflc\$ d\ek[lgifa\k%@cg\id\k[\1 U df[c`j\ile[iflc\d\ekk\dgfi\c[lgif$ a\k#c`eX`i\#[Ële[Ylk[\g_Xj\~le\Ôe[\ g_Xj\#gflikflk\jc\jg_Xj\j[lgifa\k2 U X]ÔZ_\ic\j`ek\i[g\e[XeZ\j\eki\XZk\lij1 Z_XZle g\lk mf`i Z\ hl\ [Zc\eZ_\ek j\j kiX$ mXlo#Xl$[\c~[\cXkZ_\`dd[ `Xk\d\ekgfj$ ki`\li\# \k Zfdgi\e[i\ c\j Zfejh l\eZ\j [\ j\j gifgi\j [ZXcX^\j [\ Ôe [\ kiXm Xlo jli c\jXlki\j2 U hlXek`Ô\icX[li\Zfdgc k\[lgifa\k2 U `[\ek`Ô\i c\j YiXeZ_\j [l ij\Xl hl` [`j$ gfj\ek [\ dXi^\ [\ dXeÅlmi\ [\ [cX` [Xej c\liiXc`jXk`fe#gfli[fee\i[\cXcXk`kl[\Xlo i\jgfejXYc\j[\jkiXmXloZfeZ\iej2 U `[\ek`Ô\i c\j kZ_\j hl` e\ g\lm\ek ki\ [ZXc\jflXccfe^\jjXeji`jhl\i[\[ZXc\i cXÔe[lgifa\k% U MXc`[\i \e hl`g\ gifa\k c\ ij\Xl X`ej` Zfejkil`k% FYk\e`i cX mXc`[Xk`fe \k cËX[_$ j`fe [\j [`]] i\ekj i\jgfejXYc\j [\j kZ_\j ZfeZ\iej%8lifek$`cjXjj\q[\[fee\jfl[\ c`miXYc\j\e\eki\gfliiXc`j\ic\lijkiXmXlo \k gif[l`i\ c\j c`miXYc\j [\ cX kZ_\ ZfeZ\i$ e\6 Dk_f[fcf^`\\kZfej\`cj CX [k\id`eXk`fe [\j \eZ_Xe\d\ekj j\ ]X`k Xljj`\ek\eXekZfdgk\[\cX[li\gim`j`fe$ e\cc\[\Z_Xhl\XZk`m`k%C\jXZk`m`kjcfe^l\j e\jfek^eiXc\d\ekgXj\eZ_Xe\jc\jle\j [\ii` i\ c\j Xlki\j# \e jhl\ek`\c% CËhl`g\ gifa\kZ_\iZ_\gclkk~c\jgXiXccc`j\i% @c\jki\ZfddXe[[\gif[l`i\[\j\jk`dXk`fej [\ [li\ [ËXZk`m `k iXc`jk\j \k k\eXYc\j% Gl`j [\gifZ[\iXloZXcZlcj[\[Xk\j\k~cX[k\i$ d`eXk`fe [\ cX [li\ kfkXc\ [l gifa\k% :\cX [fee\ le\ [li\ iXc`jk\ \k fgk`dXc\ [\ gif$ a\k% ;Xej le [\lo` d\ k\dgj# cËhl`g\ gfliiX gifZ[\i~[\ji[lZk`fej[\[li\% FLK@C )+ Ce schéma est le cadre de référence du calcul des dates de réalisation des activités du projet. Il supporte les méthodes de calcul de date appliquées dans les logiciels courants de planification. :\ [`X^iXdd\ ijlck\ [\ Z_f`o [\ dXeX^\$ d\ek[lZ_\][\gifa\k\k[\jfehl`g\% <e ]feZk`fee\d\ek ~ _fi`qfe [iflcXek# `c \jk iXc`j jli c\j j\lc\j gi\d ` i\j g_Xj\j% Gl`j `c\jkZfdgckXl]li\k~d\jli\[\cË\oZ l$ k`fe[lgifa\k% 8mXekX^\j :fdd\ekcËlk`c`j\i6 O C\ ykXg\j U Ile`icËhl`g\[\gifa\k\k]X`i\gfj`k `fee\i c\jjflj$ij\Xlo[Ë\eZ_Xe \d\ek\eki\\lo% U JljZ`k\i c\j gifgfj`k`fej [Ë\eZ_Xe\d\ekj Zfdgcd\ekX`i\j Xl j\`e [l [`X^ iXdd\% <e gXikXek[\cXÔe[lgifa\k#`[\ek`Ô\ic\jkZ_\j hl`[f`m\ekki\]X`k\j\e[\ie`\i\ki\dfek\i c\k\dgj%<egXikXek[l[Ylk[lgifa\k#`[\e$ k`Ô\i c\j kZ_\j gXi c\jh l\cc\j `c ]Xlk [dXi$ i\i# \k Z\cc\j hl` g\lm\ek ki\ \eZ_Xe \j [\ gifZ_\\egifZ_\% Ç-0Ç [`X^iXdd\ [Ë\eZ_Xe\d\ek [\j XZk`m `kj [fee\le\m`j`fe[Ë\ej\dYc\[\j[cX`j[lgif$ a\k#Xm\Zc\jdXi^\j[\dXeÅlmi\[`jgfe`Yc\j% O @c]XZ`c`k\cXi\Z_\iZ_\[\jfclk`fej[\i[lZk`fe [\[cX`j#kflk\ec`d`kXekcXgi`j\[\i`jhl\j% GiZXlk`fej~gi\e[i\ O C\e`m\Xl[\dX`cc\[\jXZk`m`kj\jkZXg`kXc[Xej Z\jZ_dX%KifgÔe#\kc\jZ_dX\jk`cc`j `Yc\\k `e\ogcf`kXYc\% Kifg dXZifjZfg`hl\# \k `c e\ g\i$ d\kgXjcXdXki`j\[\j[cX`j% C\[`X^iXdd\[Ë\eZ_Xe\d\ek[\jXZk`m`kj © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ JL@K<FLK@C)+ C\[`X^iXdd\[Ë\eZ_Xe\d\ek [\jXZk`m`kj FLK@C )+ :fdd\ekki\gclj\]ÔZXZ\6 :XcZlc[\j[Xk\jXlgcljkk C\ZXcZlc[\j[Xk\jXlgcljkkj\]X`k\e[\j$ Z\e[Xek c\ [`X^ iXdd\ [l [Ylk aljh lË~ cX Ôe [lgifa\k#fl[\cXg_Xj\%CX[Xk\[\ÔeXlgclj kk[Ële\XZk`m`k\jki\gfik\Zfdd\[Xk\[\ [YlkXlgcljkk[\cËXZk`m`kfl[\jXZk`m`kj jl`mXek\j% HlXe[ c\j mXc\lij gfjj `Yc\j jfek [`]] i\ek\j ZXj [l jZ_dX Z`$[\jjflj# f / \k (' jfek [\j ZXe[`[Xkj gfjj`Yc\j gfli cËXZk`m`k ; # fe i\gfik\ cX [Xk\ cX gclj []XmfiXYc\ 1 cX gclj ^iXe[\[\j[Xk\j[\ÔeXlgcljkk% 9 , 8Zk`m`k9 8 , , (' / ' , * * 8Zk`m`k; 8Zk`m`k8 ' ; (* : / (' * (* (* (- (- 8Zk`m`k: , / (' * :XcZlc[\j[Xk\jXlgcljkXi[ C\ ZXcZlc [\j [Xk\j Xl gclj kXi[ j\ ]X`k [\ cX Ôe[lgifa\kfl[\cXg_Xj\#\ei\dfekXekm\ij c\ [Ylk% CX [Xk\ [\ [Ylk Xl gclj kXi[ [Ële\ XZk`m`k\jki\gfik\Zfdd\[Xk\[\ÔeXlgclj kXi[[\cËXZk`m`kfl[\jXZk`m`kjgiZ[\ek\j% HlXe[ c\j mXc\lij gfjj `Yc\j jfek [`]] i\ek\j ZXj [l jZ_dX Z`$[\jjlj# f (' \k / jfek [\j ZXe[`[Xkj gfjj`Yc\j gfli cËXZk`m`k 8 # fe i\gfik\ cX [Xk\ cX gclj []XmfiXYc\ 1 cX gclj g\k`k\[\j[Xk\j[\[YlkXlgcljkXi[% ;k\id`eXk`fe[lZ_\d`eZi`k`hl\ C\Z_\d`eZi`k`hl\\jklejflj$ij\XlXlj\`e [l[`X^iXdd\[Ë\eZ_Xe\d\ek[\jXZk`m`kj%@c Zfdgi\e[ kflk\j c\j XZk`m `kj hl` e\ g\lm\ek ki\ i\kXi[\j fl Xccfe^ \j jXej d\kki\ \e gi`ccX[Xk\[\Ôe[\gifa\k#flcX[Xk\[\Ôe [\g_Xj\% (* ) @cZfek`\ek[feZkflk\jc\jXZk`m `kj[fekc\j[Xk\j Xlgcljkkjfek^Xc\jXlo[Xk\jXlgcljkXi[% :XcZlc[\cXdXi^\c`Yi\\k[\cX dXi^\kfkXc\ U CX dXi^\ kfkXc\ DK [Ële\ XZk`m`k \jk c\ i\kXi[ fl cËXccfe^\d\ek [\ [li\ [\ cËXZk`m`k hlË`c\jkgfjj `Yc\[\iXc`j\ijXejXlZle\Zfej$ hl\eZ\jlicX[Xk\[\Ôegiml\[lgifa\k% CX dXi^\ kfkXc\ [Ële\ XZk`m `k \jk ^Xc\ ~ cX [Xk\[\[YlkXlgcljkXi[[`d`el[\cX[Xk\ [\[YlkXlgcljkk% U CX dXi^\ c`Yi\ DC [Ële\ XZk`m`k \jk c\ i\kXi[ fl cËXccfe^ \d\ek [\ [li\ [\ cËXZk`$ m`k hlË`c \jk gfjj `Yc\ [\ iXc`j\i jXej XlZle\ Zfejhl\eZ\ jli XlZle\ [\j Xlki\j XZk`m `kj jl`mXek\j% DC 4 ;Xk\ [\ [Ylk Xl gclj kk [\j XZk`m`kj jl`mXek\jÆ;Xk\[\ÔeXlgcljkk Ç.'Ç FLK@C )+ ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J :8J[Ële;`X^iXdd\[Ë\eZ_Xe\d\ekXjjfZ`~kflk\j c\j[fee\jk\dgfi\cc\j 9 , 8Zk`m`k9 , 8 , (' / * ' , * * (' / : ' * 8Zk`m`k; 8Zk`m`k8 ' ; (* (* (* * * (* 8Zk`m`k: , < + 8Zk`m`k< ' + © Dunod – Toute reproduction non autorisée est un délit. ' ' / (- (( * ) = . > + (( + ' C\Z_\d`eZi`k`hl\[l[`X^iXdd\Zfii\jgfe[ Xlo XZk`m`kj dXihl\j \e ^iXj% @c eËp X e` dXi^\c`Yi\#e`dXi^\kfkXc\jliZ\jXZk`m`kj% CX [li\ gim`j`fee\cc\ [\ Z\ gifa\k \jk [\ (-le`kj[\k\dgj% C\ jZ_dX j\ c`k [\ ^XlZ_\ ~ [if`k\% :\g\e$ [Xek#cXgfj`k`fei\cXk`m\[\jXZk`m`kjeË\jkgXj (( ' , 8Zk`m`k> 8Zk`m`k= + ' / (( (' (( (' j`^e`ÔZXk`m\[ldfd\ekgiZ`jfcËXZk`m`kmX j\ [iflc\i% CËXZk`m`k : \k cX = j\dYc\ek j\ [iflc\iXldd\dfd\ek#Z\hl`eË\jkgXjc\ ZXj%CX:Zfdd\eZ\gcljkXi[hl\cX=#\k[li\ df`ejcfe^k\dgj%<cc\j\Ôe`iXfYc`^Xkf`i\d\ek XlgcljkXi[\edd\k\dgjhl\cX=% O Ç.(Ç C\[`X^iXdd\[Ë\eZ_Xe\d\ek[\jXZk`m`kj ' FLK@C ), C\[`X^iXdd\[\>Xekk DF;ßC<;<;@8>I8DD<;<>8EKK DFEKI8EKC<:?<D@E:I@K@HL< ;li\ gim`j`fee\cc\ AXcfe[\[Ylk[\g_Xj\ ' 8Zk`m`k8 , 8Zk`m`k9 , 8Zk`m`k: * 8Zk`m`k; * 8Zk`m`k< + 8Zk`m`k= . 8Zk`m`k> , AXcfe[\]`e[\g_Xj\ ' C^\e[\1 ( ) * + , - . / 0 (' (( () (* (+ (, (- 8Zk`m`kZi`k`hl\ 8Zk`m`kefeZi`k`hl\ DXi^\kfkXc\[\cXZk`m`k DXi^\c`Yi\[\cXZk`m`k <eijld Insight C\ [`X^iXdd\ [\ >Xekk gifgfj\ le\ i\gi$ j\ekXk`fem`jl\cc\[lgcXee`e^% :Ë\jk c\ gi`eZ`gXc flk`c [\ Zfddle`ZXk`fe [l [iflc\d\ek [l gifa\k 1 `c \jk c\ g`mfk gfli cX gij\ekXk`fe [l gcXee`e^ `e`k`Xc# \k gflicËX]Ô$ Z_X^\[\jd`j\j~afli% @cg\id\kcXm`jlXc`jXk`fe[\cXdXi^\c`Yi\\k[\ cXdXi^\kfkXc\[lgifa\k#ZfeZ\gkjg\lZfeelj \kki jg\lgiXk`hlj#dX`jgflikXekki jlk`c\j gflicËfgk`d`jXk`fe[\cË\dgcf`[\ji\jj fliZ\j \kgflicXÕ\o`Y`c`k[lgcXee`e^% The Gantt diagram offers a visual representation of the project schedule. This is the principal communication tool for the rolling out of the project: it is the center point for the initial and updated schedule presentation. It enables the posting of the free and total float of the project, two concepts often overlooked and rarely practiced. It is nevertheless very useful for the optimization of resource management and for schedule flexibility. Ç.)Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\[`X^iXdd\[\>Xekkg\id\k[\1 U dfeki\i ~ kflk\j c\j gXik `\j `eki\jj\j [l gifa\k cË\ej\dYc\ [\j kiXm Xlo gimlj# \k c\li gfj`k`fee\d\ek[Xejc\k\dgj2 U X]ÔZ_\i c\j [fee\j [l gcXee`e^ `e`k`Xc \k gigXi\i c\j X]ÔZ_X^\j [\j ]lkli\j i\$ gcXe`ÔZXk`fej \k [\j XmXeZ\d\ekj g_pj`hl\j [\jkiXmXlo2 U ]XZ`c`k\i cËX]ÔZ_X^\ [\j kZ_\j [\ i\^iflg\$ d\ek# gfli [`jgfj\i [\ ml\j [\ jpek_ j\ [l gcXee`e^2 U Xjjli\icXZf_i\eZ\Xm\ZcX[\jZi`gk`fe[\j kiXmXlo[\cËfi^Xe`^iXdd\[\jkZ_\j% :fek\ok\ C\ [`X^iXdd\ [\ >Xekk \jk cËXYflk`jj\d\ek [\ cX [dXiZ_\ [\ gcXe `ÔZXk`fe `e`k`Xc\% :Ë\jk XmXekkflkleflk`c[\Zfddle `ZXk`fe%@cg\id \k [\ ]X`i\ Ô^li\i cX hlXj`$kfkXc`k [\j `e]fidX$ k`fejZfeZ\ieXekc\dXeX^\d\ek[\j[cX`j% C\ [`X^iXdd\ [\ >Xekk \jk ]ih l\dd\ek `eZclj[Xejc\jkXYc\Xlo[\Yfi[[\gifa\k% C\[`X^iXdd\g\lkki\ÕZ_flefeÕZ_% ÁcËfi`^`e\#c\[`X^iXdd\[\>XekkeËkX`kgXj ÕZ_% 8lafli[Ë_l`# `c \jk gi\jhl\ kflaflij X]ÔZ_[XejjXm\ij`feÕZ_\% afli#j\dX`e\#df`j#ki`d \jki\ %C\jZ\cclc\j[\ cX]\l`cc\[\ZXcZlcg\lm\ekki\XZZfc\jgfli i\gij\ek\ic\jYXii\j[\>Xekk% U 8m\Zcf^`Z`\c[\gcXe`ÔZXk`fe ( >eiXc\d\ek#c\df[\gXi[]Xlk[\jcf^`$ Z`\cj\jkc\[`X^iXdd\[\>Xekk%C\jXZk`m `kj jfek`ejZi`k\jXm\Zc\li[li\gim`j`fee\cc\#\k c\jYXii\jj\Zfejkil`j\ekXlkfdXk`hl\d\ek% ) CËX]ÔeX^\ [\j fgk`fej [ËX]ÔZ_X^\ g\id\k [\]X`i\Ô^li\ic\jj\lc\j`e]fidXk`fejlk`c\j1 dXi^\ c`Yi\# dXi^\ kfkXc\# c`X`j fej \eki\ XZk`$ m`kj#Z_\d`eZi`k`hl\% FLK@C ), Le diagramme de Gantt est l’outil historique du management des délais du projet. Il affiche les dates prévisionnelles de réalisation des activités. Dk_f[fcf^`\\kZfej\`cj CËlk`c`jXk`fe [\j Zf[\j [\ Zflc\li \ei`Z_`k cX c`j`Y`c`k [l jZ_dX% 8 d`e`dX# `c \jk Zfej\`cc [\ ]X`i\ Ô^li\i c\ Z_\d`e Zi`k`hl\ \e ifl^\ \k c\j Xlki\j XZk`m `kj \e Yc\l Zfem\ek `fe _XY`kl\cc\ %@c\jkXljj`gfjj`Yc\[\[Ôe`i[\j Zf[\j[\Zflc\ligXikpg\[\kiXmXlo% CËlk`c`jXk`fe[\j[`]]i\ekjdf[\j[\Ôcki\j\k [\ ki`j [\j XZk`m `kj g\id\k [\ gif[ l`i\# [\ dXe` i\ [peXd`hl\# [\j X]ÔZ_X^\j ]XZ`c`kXek c\jXeXcpj\j[\j`klXk`fe% O 8mXekX^\j :fdd\ekcËlk`c`j\i6 ykXg\j U JXejcf^`Z`\c[\gcXe`ÔZXk`fe ( Lk`c`j\ic\jijlckXkj[\jZXcZlcj`jjlj[l[`X$ ^iXdd\ [Ë\eZ_Xe\d\ek [\j XZk`m `kj 1 [Xk\j Xlgcljkk\kXlgcljkXi[#dXi^\c`Yi\\kkfkXc\# Z_\d`eZi`k`hl\%KiXZ\ic\jYXii\j[\>Xekk\e gi\eXekc\j[Xk\jXlgcljkk\kd\ek`fee\icX dXi^\c`Yi\% ) CËlk`c`jXk`fe [Ële kXYc\li g\id \k [\ iXc`$ Zlck# \e [Ôe `j$ j\i Z\ [`X^ iXdd\ jXej [`]Ô jXek~cËXmXeZ\lehlX[ i`ccX^\]X`k[\Zfcfee\j [\cXi^\liÔo\^Xc\~le\gi`f[\le`k X`i\1 Ç.*Ç cX`i\ [l dXeX^\d\ek [\ gifa\k% @c \jk j`dgc\# `ekl`k`]\ke\eZ\jj`k\XlZledf[\[Ë\dgcf`% O @ckXYc`kc\j]fe[Xk`fej[\cXdXki`j\[\j[cX`j [lgifa\k% GiZXlk`fej~gi\e[i\ O CËfi[i\[\jXZk`m`kj[Xejc\[`X^iXdd\[\>Xekk \jk ^eiXc\d\ek Z\cl` [\ cËfi^Xe `^iXdd\ [\j kZ_\j%:\kfi[i\g\lke\gXj]XZ`c`k\icXc\Zkli\ [\jc`X`jfej[\[g\e[XeZ\\eki\XZk`m`kj%C\j Z_f`o[Ëfi[i\[ËX]ÔZ_X^\[f`m\ekjpjkdXk`hl\$ d\ekgi`m`c^`\icXj`dg c`Z`k[\c\Zk li\gflic\j gXik`\j`eki\jj\j% C\[`X^iXdd\[\>Xekk © Dunod – Toute reproduction non autorisée est un délit. O C\[`X^iXdd\[\>Xekk\jkcËflk`cc\gcljgfgl$ FLK@C )- CË_`jkf^iXdd\[\ji\jjfliZ\j <O<DGC<;Ë?@JK F>I8DD<;<JI<JJFLI:<J 8Zk`m`kj 8Zk`m`k8 8Zk`m`k9 8Zk`m`k: 8Zk`m`k; 8Zk`m`k< 8Zk`m`k= 8Zk`m`k> KXYc\Xl[\jY\jf`ej\ei\jjfliZ\j 9\jf`e\eXiZ_`k\Zk\ ( ' ( ( ( ' ( ;`X^iXdd\[\>XekkÆ9\jf`e[ËleXiZ_`k\Zk\jlic\jXZk`m`kj8#:#;#<\k>% ;li\ ( ) * + , . / 0 (' gim`j`fee\cc\ AXcfe[\[Ylk[\g_Xj\ ' 8Zk`m`k8 , 8Zk`m`k9 , 8Zk`m`k: * 8Zk`m`k; * 8Zk`m`k< + 8Zk`m`k= . 8Zk`m`k> , AXcfe[\]`e[\g_Xj\ ' (( () (* (+ (, (- ?`jkf^iXdd\[\cXi\jjfliZ\XiZ_`k\Zk\ < > 8 : ; > Ijld Insight CË_`jkf^iXdd\[\ji\jjfliZ\jXeXcpj\cX]X`$ jXY `c`k[Ëlegifa\k#m`j$~$m`j[\cX[`jgfe`Y`c`k [\ji\jjfliZ\jeZ\jjX`i\j% @c \jk lk`c`jXYc\ Xl e`m\Xl dXZifjZfg`hl\ gXi ^iXe[\jZfdgk\eZ\ji\hl`j\j#Zfdd\Xle`m\Xl d`ZifjZfg`hl\#gXii\jjfliZ\efd`eXk`m\% @cafl\leic\[Xejc\jg_Xj\j[\gcXe`ÔZXk`fe `e`k`Xc\gfliYifjj\ic\jY\jf`ej\ei\jjfliZ\j jlicX[li\[lgifa\k% @cafl\leic\[Xejc\g`cfk X^\Xlhlfk `[`\e#\e [k\ZkXek c\j gifYc d\j cfZXlo [\ jliZ_Xi^\ [\kiXmX`cgflile\i\jjfliZ\% The resources histogram analyzes the feasibility of a project with respect to the availability of necessary resources. Applied at the macroscopic level, it demands expert proficiency; similarly qualified resources are required at the microscopic level. It plays a part in the initial scheduling phases by outlining the resources needed for the duration of the project. It plays a part in the project steering by detecting local problems of work overloads for a resource. Ç.+Ç FLK@C )- ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J Gflihlf`cËlk`c`j\i6 FYa\Zk`] CË_`jkf^iXdd\[\ji\jjfliZ\j]flie`kcXm`j`fe [\j Y\jf`ej \e i\jjfliZ\j [Xej c\ k\dgj% @c g\id\k[\1 Ç [`jgfj\i [Ële\ m`j`fe [\j Y\jf`ej \e i\j$ jfliZ\jjlikflk\cX[li\[lgifa\k2 Ç d\kki\ \e i\^Xi[ c\j Y\jf`ej \e i\jjfliZ\j Xm\Zc\ji\jjfliZ\j[`jg fe`Yc\j#\k[k\Zk\ic\j gi`f[\j[\jliXZk`m`k\k[\jflj$XZk`m`k% :fek\ok\ CË_`jkf^iXdd\ [\j i\jjfliZ\j e\ g\lk ki\ iXc`j hlË~ gXik`i [l dfd\ek f c\j [Xk\j gim`j`fee\cc\j[\iXc`jXk`fe[\jXZk`m`kjfek k ZXcZlc\j% :\cc\j$Z` fek ^eiXc\d\ek k dXki`Xc`j\j[Xejle[`X^iXdd\[\>Xekk% C\j i\jjfliZ\j X]]\ZkXYc\j fek k [Ôe `\j Xm\Zc\jj\im`Z\j[\cËfi^Xe`jXk`fe% kiXZ\icË_`jkf^iXdd\%:XcZlc\icXjfdd\[\Z\j i\jjfliZ\jjlicXgi`f[\[\k\dgjZfej`[i% GifZ[\iX`ej`gfliZ_Xhl\gi`f[\[\k\dgj# gl`jgfliZ_Xhl\i\jjfliZ\% * Gfli kflk\j c\j gi`f[\j [\ k\dgj f c\ Y\jf`e\ei\jjfliZ\[gXjj\cX[`jgfe`Y`c`k[\ cXi\jjfliZ\#cË_`jkf^iXdd\d\k\e\o\i^l\cX jflj$ZXgXZ`k [\j i\jj fliZ\j% >eiXc\d\ek jfljcX]fid\[Ële\Zflc\liifl^\% Dk_f[fcf^`\\kZfej\`cj L’histogramme des ressources rapproche la vision ressources du projet et la vision ressources des services de l’organisation. C\ gifÔc [Ëlk`c`jXk`fe [\ cX i\jjfliZ\ \jk gXi []Xlk le gifÔc ZfejkXek 1 c\j i\jjfliZ\j jfek lk`c`j\j [\ dXe` i\ le`]fid\ \k ZfejkXek\ jli kflk\cX[li\%:\ZXj[\Ô^li\\jk[\cf`ec\gclj ]ihl\ek%C\ZXjZ_Xek#`c]Xlk[Ôe`ileXlki\ gifÔc[Ëlk`c`jXk`fe#gflile\XZk`m`k[fee\% <]]fik <]]fik <]]fik :fdd\ekcËlk`c`j\i6 K\dgj C\j_`jkf^iXdd\j[\i\jjfliZ\jjfek^eiX$ c\d\ek [\jj`ej Xm\Z le cf^`Z `\c [\ gcXe `ÔZX$ k`fe% <e \]]\k# c\li cXYfiXk`fe \jk \o`^\Xek\# \kc\jd`j\j~afli[\gcXee`e^eZ\jj`k\ek[\j i\ZXcZlcj`eZ\jjXekj% ( C\ [`X^iXdd\ [\ >Xekk X k cXYfi% C\j i\jjfliZ\jfekk[ZcXi\j#Xm\Zc\lie`m\Xl [\ [`jgfe`Y`c`k dXo`dXc\ gXi \o\dgc\# eflj [`jgfjfej [\ hlXki\ jfl[\lij Xl kfkXc % C\j i\jjfliZ\j fek k X]]\Zk\j ~ Z_XZle\ [\j XZk`m`kj% C\j X]]\Zk Xk`fej fek k hlXek `Ô\j gXi \o\dgc\# gfli le\ XZk`m`k# `c ]Xlk [\lo jfl[\lij % ) C\cf^`Z`\cX]ÔZ_\\ejl`k\XlkfdXk`hl\d\ek cË_`jkf^iXdd\[\Z_XZle\[\ji\jjfliZ\j[ZcX$ i\j%CXZfdgi_\ej`fe[\cXcf^`hl\[ËcXY fiX$ k`fe[\cË_`jkf^iXdd\[\ji\jjfliZ\j\jklk`c\ gflijfe\dgcf`%<emf`Z`jX[\jZi`gk`fe1gfli Z_Xhl\gi`f[\[\k\dgj[lgcXee`e^#`[\ek`Ô\i c\jXZk`m`kjhl`jËp[iflc\ek#\kgXid`Z\cc\j$ Z`#Z\cc\jhl`lk`c`j\ekcXi\jjfliZ\[fekfem\lk Ç.,Ç :fejkXek K\dgj Gif^i\jj`] K\dgj <eM 8mXekX^\j O CË_`jkf^iXdd\ [\j i\jjfliZ\j \jk cËflk`c [\ cX Zfem\i^\eZ\Gifa\k&J\im`Z\j[\cËfi^Xe`jXk`fe% d\j [\ [`jgfe`Y`c`k[\ji\jjfliZ\jjlic\cfe^k\id\% O @c \jk cËflk`c [\ cËXek`Z`gXk`fe [\j gifYc GiZXlk`fej~gi\e[i\ O CË_`jkf^iXdd\[\ji\jjfliZ\j[f`kki\i`ek\i$ gikgXic\Z_\][\gifa\k#\e]feZk`fe[\jX]]\Z$ kXk`fej efd`eXk`m\j# gfli gi\e[i\ \e Zfdgk\ c\j[`]]i\eZ\j[\gif[lZk`m`k`eZfekflieXYc\j \eki\XZk\lij% CË_`jkf^iXdd\[\ji\jjfliZ\j © Dunod – Toute reproduction non autorisée est un délit. ykXg\j JL@K<FLK@C)- FLK@C )- CË_`jkf^iXdd\[\ji\jjfliZ\j :fdd\ekki\gclj\]ÔZXZ\6 CË_`jkf^iXdd\[\ji\jjfliZ\j\jkcËflk`cg`mfk [\ cX d`j\ Xl gf`ek [\j gcXee `e^j% @c Zfeki`$ Yl\ ~ mi`Ô\i hl\ c\j i\jjfliZ\j jfek Y`\e [`jgfe`Yc\jXldfd\ekf\cc\jjfeki\hl`j\j% ;\lok\Z_e`hl\jg\lm\ekki\\dgcfp\jgfli i^c\ic\jZXjf[\jXZk`m `kje\g\lm\ekki\ \oZlk\jgfliZXlj\[\jlilk`c`jXk`fe[\i\j$ jfliZ\j1c\c`jjX^\\kc\e`m\cc\d\ek% Lk`c`j\ic\jdXi^\jc`Yi\jgl`jc\j dXi^\jkfkXc\j1 C\j [ZXcX^\j [ËXZk`m`kj j\ ]fek \e lk`c`jXek c\j dXi^\j c`Yi\j `[\ek`Ô\j# gl`j c\j dXi^\j kfkXc\j# aljhlË~ Z\ hl\ c\ efdYi\ [\ jli lk`c`$ jXk`fej[\i\jjfliZ\jjf`ki[l`kXld`e`dld% ;XejcË\o\dgc\Z`$[\jjflj#cXi\jjfliZ\XiZ_`$ k\Zk\ \jk c`d`k \ ~ (% CËlk`c`jXk`fe [\j dXi^\j c`Yi\j gl`j [\j dXi^\j kfkXc\j X Zfe[l`k ~ [ZXc\i c\j XZk`m`kj 8# 9# : \k ;% <cc\j eËfek gclj[\dXi^\#\kc\efdYi\[\gi`f[\\ejli lk`c`jXk`fe X k [`d`el [\ [\lo% @c \e i\jk\ Z\g\e[Xek \eZfi\ hlXki\% C\ c`jjX^\ e\ gfl$ mX`kgXjijfl[i\cXkfkXc`k[lgifYc d\#ZXi `c eËp XmX`k gXj jl]ÔjXdd\ek [\ gi`f[\ jXej XZk`m`kgflicËXiZ_`k\Zk\% C\c`jjX^\ C\c`jjX^\Zfej`jk\~[ZXc\ic\jXZk`m `kj[\k\cc\ jfik\ hl\ cËXgg\c Xlo i\jj fliZ\j j\ ]Xjj\ jli [\jgi`f[\jf\cc\jjfek[`jgfe`Yc\j%C\jj\lcj [ZXcX^\jXlkfi`jj[Xejc\c`jjX^\jfekZ\lohl` eË`e[l`j\ekXlZle[ZXcX^\[\cXÔe[lgifa\k%Á cX Ôe [Ële\ fgiXk`fe [\ c`jjX^\# `c g\lk i\jk\i [\jgi`f[\j[\jlilk`c`jXk`fe[\i\jjfliZ\j% ;`X^iXdd\[\>XekkXgi jc`jjX^\ ;li\ gim`j`fee\cc\ AXcfe[\[Ylk[\g_Xj\ ' 8Zk`m`k8 , 8Zk`m`k9 , 8Zk`m`k: * 8Zk`m`k; * 8Zk`m`k< + 8Zk`m`k= . 8Zk`m`k> , AXcfe[\]`e[\g_Xj\ ' ( ) * + , - . / 0 (' (( () (* (+ ?`jkf^iXdd\[\i\jjfliZ\Xgi jc`jjX^\ 8iZ_`k\Zk\ 8 < ; 8 Ç.-Ç : > (, (- FLK@C )- ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J QFFDjlic\E`m\cc\d\ek[\ji\jfliZ\j ;`X^iXdd\[\>XekkXgi je`m\cc\d\ek ;li\ gim`j`fee\cc\ AXcfe[\[Ylk[\g_Xj\ ' 8Zk`m`k8 , 8Zk`m`k9 , 8Zk`m`k: * 8Zk`m`k; * 8Zk`m`k< + 8Zk`m`k= . 8Zk`m`k> , AXcfe[\]`e[\g_Xj\ ' ( ) * + , - . / 0 (' (( () (* (+ (, (- (. (/ (0 )' ?`jkf^iXdd\[\i\jjfliZ\Xgi je`m\cc\d\ek 8iZ_`k\Zk\ ) < 8 C\ e`m\cc\d\ek Zfej`jk\ ~ gifZ [\i ~ kflj c\j [ZXcX^\j lk`c\j [ËXZk`m `k# gfli c`d `e\i kflk\jc\jjlilk`c`jXk`fej% ;Xej c\ ZXj Z`$[\jjlj# cX [li\ [l gifa\k \jk Xccfe^\ [\ + gi`f[\j [\ k\dgj% C\ Z_\d`e Zi`k`hl\ eË\jk gclj Zi`k`hl\# ZXi c\j [\lo [\i$ e` i\jXZk`m`kjfek[\cXdXi^\#Xgi jXeXcpj\ [\j[Xk\j[\iXc`jXk`fe% : > ; <e]X`k#Xgi jlec`jjX^\fllee`m\cc\d\ek#Z\ jfekc\ji\jjfliZ\jhl`ZfekiX`^e\ekc\[ifl$ c\d\ek [l gifa\k% J` le\ XZk`m `k gi\e[ [l i\kXi[#dd\j`\cc\j\dYc\[`jgfj\i[\dXi^\ jli c\ [`X^ iXdd\ [\ >Xekk# \cc\ d\k \e gi`c cX[`jgfe`Y`c`k[\cXi\jjfliZ\hlË\cc\dfY`c`j\ gcljcfe^l\d\ek%<k[feZ#\dgZ_\c\[dXi$ iX^\[\jXZk`m`kjjl`mXek\j% O Ç..Ç CË_`jkf^iXdd\[\ji\jjfliZ\j © Dunod – Toute reproduction non autorisée est un délit. ( FLK@C ). C\[`X^iXdd\k\dgj$k\dgj 8==@:?<ICËyK8K;<J8EKy;<J;yC8@J;LGIFA<K ;cX`giml (, AXcfe* (+ (* () (( (' AXcfe) 0 / . - AXcfe( , + * ) ( ;Xk\[lafli ' ( ) * + , - . / 0 K\dgj (' (( () (* (+ (, Ijld Insight C\ [`X^iXdd\ k\dgj$k\dgj \jk le dfp\e jpek_k`hl\ [ËX]ÔZ _\i cËkXk [\ jXek [l gif$ a\kjlic\mfc\k[\j[cX`j% @cg\lkki\cXYficfij[\cXile`fe[ËXmXe$ Z\d\ek#Xm\ZcË\ej\dYc\[\cËhl`g\[\gifa\k% @cZfeZik`j\m`jl\cc\d\ekc\j[Z`j`fejZfcc\Z$ k`m\j \k c\j \e^X^\d\ekj [\ Z_XZle m`j$~$m`j [\j[cX`j% @c \jk lk`c`jXYc\ ~ cX ]f`j gfli le gifa\k dX`j Xljj` \e dlck` gifa\k 1 cX [Xk\ [\ Ôe giml\ gfli Z_Xhl\ gifa\k \jk X]ÔZ_\% C\j gifa\kj \e i\kXi[ jfek Xcfij gXik `Zlc` i\d\ek d`j \e \o\i^l\% The time-time chart is a synthetic means of posting the state of the projects deadlines. It can be elaborated during the progress meeting, with the entire project team. It visually solidifies the collective decisions and commitments of everyone in relation to the deadlines. It is applicable for a single project as well as multiple projects: the planned closing date for each project is posted. Particular focus is then given to the overdue projects. Ç./Ç Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\[`X^iXdd\k\dgj$k\dgjg\id\k[\1 U ^Xi[\icXkiXZ\[\jgim`j`fejgXjj\j2 U Zfej\im\i c\j [Xk\j i\cc\j [\ gXjjX^\ [\j aXcfej giZ[\ekj# \k c\j ZXikj [\ [cX`j gXi iXggfikXlogim`j`fej`e`k`Xc\j2 U X]ÔZ_\ic\j`e]fidXk`fej[\[Xk\jgim`j`fe$ e\cc\jgflic\jaXcfej~m\e`i2 U d\kki\ \e XmXek c\j dfd\ekj [l gifa\k f c\j Z_Xe^\d\ekj [\ [cX`j gim`j`fee\cj fek \lc`\l% :fek\ok\ :\ [`X^iXdd\ \jk kXYc` \e lk`c`jXek c\j [fe$ e\j `jjl\j [\ cX dXki`j\ [\j [cX`j% @c \jk ^eiXc\d\ek iXc`j \e gclj [l [`X^ iXdd\ [\>XekkXm\ZXmXeZ\d\ek% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U :_f`j`i c\j aXcfej ~ ]X`i\ Ô^li\i% ym\ekl\c$ c\d\ek# Z_f`j`i [\j [Xk\j [\ Ôe [ËXZk`m`kj dXa\li\j% U @e`k `Xc`j\i c\ jZ_dX 1 d\kki\ Xl gf`ek ' cX [Xk\ [Ë`e`k`Xc`jXk`fe [l jZ_dX% DXihl\i c\j [Xk\j gim`j`fee\cc\j [\ ]iXeZ_`jj\d\ek [\j aXcfejjlicËXo\m\ik`ZXc% U =X`i\m`mi\c\jZ_dX1gfliZ_Xhl\eflm \cc\ gi`f[\# d\ek`fee\i c\j eflm\cc\j gim`j`fej% KiXZ\ic\jj\^d\ekj[\[if`k\hl`c\ji\c`\ek~ cXgim`j`fe`dd[`Xk\d\ekXeki`\li\% U Lk`c`j\ic\[`X^iXdd\[Xejc\kXYc\Xl[\Yfi[ [l gifa\k \k [Xej c\j Zfddle `ZXk`fej jli c\j [cX`jgflic\jgXik`\j`eki\jj\j\k]fid\j% U Le j\^d\ek hl` dfek\ kiX[l`k cËXeefeZ\ [Ëlei\kXi[gimljlic\aXcfe% U Lej\^d\ek~cË_fi`q fekXcj`^e`Ô\hl\cXgi$ m`j`fe e\ Z_Xe^\ gXj# \k hlË\cc\ mX [feZ ki\ k\el\% U Lej\^d\ek[\jZ\e[Xekdfeki\hl\cËhl`g\ gifa\kX[Z`[[\i\mf`i[\dXe` i\fgk`d `jk\ cX gim`j`fe \k hl\ c\ aXcfe XccX`k ki\ Xkk\`ek gcljkk% U HlXe[c\jme \d\ekjZ_f`j`jjfek[\jaXcfej [\gifa\k#c\[ZXcX^\[ËleaXcfe\ekiXe\Xjj\q ]ihl\dd\ek c\ [ZXcX^\ [\j aXcfej gfjk$ i`\lij#jXejhl\Z\cXjf`kjpjkdXk`hl\% U C\efdYi\[Ëme\d\ekjaXcfeflÔe[ËXZk`$ m`k e\[f`kgXj[gXjj \i[`o%:`eh~_l`km$ e\d\ekj i\gij\ek\ek le\ Z`Yc\ \]ÔZXZ\# hl` gij\im\cXc`j`Y`c`k[ljZ_dX% U CX gi`f[`Z`k [\ d`j\ ~ afli j\ j`kl\ \eki\ cXj\dX`e\\kc\df`j% U CËXYj\eZ\[Ële\d`j\~aflijlile\gi`f[\ e\ d\k gXj \e gi`c c\ [`X^iXdd\ 1 cX d`j\ ~ aflijl`mXek\j\]X`k#\kc\jj\^d\ekj[\[if`k\ jfek[\lo]f`jgcljcfe^j% U @c\jkZfej\`cc[\[dXii \icËcXYfiXk`fe[l jZ_dX [ j c\ [Ylk [l gifa\k% :\g\e[ Xek# `c \jkkflk~]X`kgfjj`Yc\[\[dXii\ijfecXYf$ iXk`fe~kflkdfd\ek[Xejc\gifa\k%C\gf`ek' kXekXcfijcX[Xk\[\[Ylk[l[`X^iXdd\% O Dk_f[fcf^`\\kZfej\`cj CXZfejkilZk`fe[ljZ_dXj\]X`k#[\gi`f[\ \e gi`f[\% C\ kiXZ [\j j\^d \ekj [\ [if`k\ [Ële\gi`f[\~cXjl`m Xek\gflic\dd\m$ e\d\ek \jk j`^e`ÔZXk`] [\ cËkXk [\ jXek [l gifa\k1 Ç.0Ç FLK@C ). Le diagramme temps-temps, appelé aussi courbe à 45°, affiche l’évolution des délais prévus sur une courbe, de la même façon que l’on affiche classiquement l’évolution des coûts. 8mXekX^\j O C\[`X^iXdd\k\dgj$k\dgjZfe[\ej\cXm`j`fe _`jkfi`hl\#gij\ek\\k]lkli\[\j[cX`j[lgif$ a\k% GiZXlk`fej~gi\e[i\ O Ki j gl`jjXek# `c eË\jk gXj XZZ\jj`Yc\ `ekl`k`m\$ d\ekgflic\jefe`e`k `j%Le\\ogc`ZXk`fegiX$ cXYc\flle\]fidXk`fe[f`kki\Xggfik\% C\[`X^iXdd\k\dgj$k\dgj ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FLK@C )/ Dk_f[\j[Ë\jk`dXk`fe[\Zfkj J:?yD8K@J8K@FE;<J;<LODyK?F;<J;Ë<JK@D8K@FE ;<:FéKJ1G8I8E8CF>@<<K8J:<E;8EK< Dk_f[\gXiXeXcf^`\ CfkgiZ[\ek ;deX^\d\ek[l j\im`Z\#,'g\ijfee\j :fk1(,ao_ Dk_f[\XjZ\e[Xek\ ;gcXZ\d\ek[lj\im`Z\ ZfdgkXY`c`k1()-''€ 8deX^\d\ek eflm\XlgcXk\Xl1 ,+''€ @ejkXcc\ic\j Zcf`jfej1 ).''€ Cfk~\jk`d\i ;deX^\d\ek[l j\im`Z\#.'g\ijfee\j :fk1)(ao_ 8ggc`ZXk`fe[liXk`f[lefdYi\ [\g\ijfee\j @ejkXcc\ic\j ZfliXekj ]X`Yc\j\k ZcX`iX^\j1 )*''€ Gif^iXdd\i cËX`i Zfe[`k`fee1 +''€ ;deX^\d\ek[\j hl`g\j\k[\c\lij dXki`\cj1.)''€ 8]]\ZkXk`fe [\jgfjk\j [\kiXmX`c1 (-''€ Fi^Xe`jXk`fe Zfej`^e\j# dXihlX^\¿ 1 ()''€ ;deX^\d\ek dfY`c`\i# X]]X`i\j 1 ++''€ <eijld Insight C\jdk_f[\j[Ë\jk`dXk`fejËXggc`hl\ekkflkXl cfe^[l[iflc\d\ek[lgifa\k#kflk[ËXYfi[Xl e`m\Xl^cfYXc[lgifa\k#gl`j[\gclj\egcljÔe\$ d\ekjli[\jZfek\eljZ`iZfejZi`kj\kgiZ`j% ■ CXdk_f[\XeXcf^`hl\Zfej`jk\~`[\ek`Ô\ile\ iXc`jXk`fegXjj\ZfdgXiXYc\Xlgi`d ki\~ \jk`d\i#~\egi\e[i\c\Zfki\c#\k~Zfej`[$ i\iZ\kk\mXc\liZfdd\cXeflm\cc\\jk`dXk`fe Xgi jcl`Xmf`i]X`kjlY`i[\jXaljk\d\ekj% ■ CX dk_f[\ XjZ\e[Xek\ Xjjli\ cX jfddXk`fe [\kflk\jc\j\jk`dXk`fej#hl\cc\hl\jf`kc\li fi`^`e\#gfli[k\id`e\ic\Yl[^\k^cfYXc% :_Xhl\\jk`dXk`fe\jkgif[l`k\Xm\Zjfe[fj$ j`\i[Ë\jk`dXk`fe% The estimation methods are applied throughout the course of the project, firstly on the overall project level, and then more and more finely defined on specific contents. The analog method aims at identifying a comparable basis among past projects, and use new scope and economic conditions regarding the new project to formulate an estimate. The bottom-up method provides the summation of all estimates, regardless of their origin, to determine the overall project budget. Each estimate is produced with the estimation file. Ç/'Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U Igfe[i\Xlohl\jk`fej[\jZfddXe[`kX`i\j1 ZfdY`\eg\ej\q$mfljhl\Z\cXmXZfk\i6 U ykXYc`ic\ji]i \eZ\j[\Zfkjhl`j\im `ifek [\YXj\Xlg`cfkX^\[lgifa\k% U >Xi[\i le\ kiXZ\ [\ cX dk_f[\ \dgcfp\ gfli gif[l`i\ le\ \jk`dXk`fe [\ Zfk# gfli ]XZ`c`k\ic\ji$\jk`dXk`fejlcki`\li\j% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ Ákflk\jc\jkXg\j[lgifa\k#`c\jkeZ\jjX`i\ [\gif[l`i\[\j\jk`dXk`fej[\Zfkj% CX dk_f[\ gXi XeXcf^`\ \jk X[Xgk \ \e g\i$ dXe\eZ\#[XejcXd\jli\fc\gi`d ki\jli c\hl\c\cc\g\lkjËXgglp\i\jkmXi`XYc\1 U <e[Ylk[\gifa\k#\cc\jËXggc`hl\jlicXkfkX$ c`k [l gifa\k# \e Z_\iZ_Xek le gifa\k ZfdgX$ iXYc\flgifZ_\% U <eZflij[\gifa\k#\cc\jËXggc`hl\~lejflj$ \ej\dYc\ [Ë`dgfikXeZ\ [l gifa\k# fl ~ [\j kZ_\j i[l`k\j ~ iXc`j\i ~ Zflik k\id\ gfli c\jhl\cc\j`c]Xlkle\\jk`dXk`feXjj\qgiZ`j\% U Cfij [\ cX iXc`jXk`fe [l gifa\k# kflk\j c\j kZ_\jg\lm\ekki\\jk`d\jgXiXeXcf^`\#fl gXifYk\ek`fe[\[\m`j]\id\[\j]flie `jj\lij gflicXgXikXZ_\k\% CXdk_f[\XjZ\e[Xek\\jk~cËÅlmi\cfij[l i\dfekX^\ [l Yl[^ \k 1 c\j cd \ekj [kX`ccj fekkZ_`]]ij%@c]Xlkc\jjfdd\igflifYk\$ e`icË\ej\dYc\[\jZfkj[lgifa\k% i\c XjjfZ`\j# X`ej` hl\ c\j [Xk\j XjjfZ`\j# c\j c`\lo [\ iXc`jXk`fe \k c\j m\ekl\cj iXk`fj [\ [`d\ej`fej \eki\ Z\j kiXmXlo \o\dgc\ [\ efdYi\ [\ g\ijfee\j ~ [deX^\i [Xej cË\o\dgc\Z`$Zfeki\ % U Gi\e[i\ Zfdd\ \jk`d Xk`fe c\ Zfk i\c [l gi`d ki\ XeXcf^l\# \k cl` Xggc`h l\i c\j Zf\]$ ÔZ`\ekjZfii\Zk`]j1 Ç iXk`f[\[`d\ej`fee\d\ek[\jkiXmXlo2 Ç mXi`Xk`fe[\jZfe[`k`fejZfefd`hl\j#\eki\ cX [Xk\ [\ iXc`jXk`fe gXjj\ \k cX [Xk\ [\ iXc`jXk`fe]lkli\[\cXkZ_\2 Ç `ek^iXk`fe [Ële Zf\]ÔZ`\ek [\ cfZXc`j Xk`fe m\ekl\c#j`c\jc`\lo[\iXc`jXk`fejfek[`]$ ]i\ekjqfe\fZZ`[ \ekXc\\kgXpj~YXjZfk gXi\o\dgc\ % U =X`i\ cX jfdd\ [\ kflk\j c\j \jk`dXk`fej gif[l`k\j^iZ\~cXdk_f[\XjZ\e[Xek\% U 8eXcpj\i \e Ôe [\ gifa\k c\j ZXikj \eki\ c\j Zfkj iXc`jj \k c\j \jk`dXk`fej iXc`j\j gfli Xdc`fi\i cX ZXgXZ`k ]lkli\ ~ [k\Zk\i c\j XeXcf^`\j \k c\j Zf\]Ô Z`\ekj [ËXaljk\d\ek ~Xggc`hl\i% Prévoir des coûts est un art délicat, qui s’appuie sur la connaissance du passé et sur le bon sens arithmétique ! Dk_f[fcf^`\\kZfej\`cj Le\ \jk`dXk`fe e\ g\lk ki\ gif[l`k\ \k Zfddle`hl\hl\j`\cc\\jkXZZfdg X^e\[\ cX [\jZi`gk`fe [l Zfek\el \jk`d# \oZclj`fe Zfdgi`j\# [\j Zfe[`k `fej Zfefd`hl\j Zfej`$ [i\j# [\j _pgfk _ j\j gi`j\j# \k [\ cË`eZ\ik `$ kl[\XjjfZ`\% O 8mXekX^\j :fdd\ekcËlk`c`j\i6 O Gif[l`i\ ykXg\j U ;Ôe`i giZ`jd\ek c\ Zfek\el hl` mX ki\ cËfYa\k [\ cË\jk`d Xk`fe% C\ i\Zflij ~ cËfi^Xe `$ ^iXdd\ [\j kZ_\j \jk Xcfij le\ Yfee\ giX$ k`hl\% CË\jk`dXk`fe g\lk gfik\i ~ eË`dgfik\ hl\ce`m\Xl[\[Zfdgfj`k`fe[lgifa\k% U I\Z_\iZ_\i [Xej c\j [fee\j [\ cË\eki\$ gi`j\ [\j gifa\kj XeXcf^l\j# fl [\j gifa\kj gflmXekXmf`iZfek\el[\jkZ_\jfl[\jcfkj XeXcf^l\j% I\kiflm\i c\j [fee\j [\ Zfk Ç/(Ç ~ kflk dfd\ek le\ \jk`d Xk`fe# [fek cX Zi[`Y`c`k \jk ]flie`\ gXi cX i]i\eZ\ ~ le\ ZXgXZ`k~]X`i\[Xejc\gXjj% GiZXlk`fej~gi\e[i\ O C\ ]X`k [Ë`e[`h l\i cË`eZ\ik`kl[\ XjjfZ`\ ~ le\ \jk`dXk`feg\id\k[\iXgg\c\i\eg\idXe\eZ\~ kflk\jc\jgXik`\jgi\eXek\jhl\Z\eË\jkhlËle gXi`jlicËXm\e`i#\khl\cXiXc`kjË`dgfj\iXXl dfd\ek[\cXiXc`jXk`fe% Dk_f[\j[Ë\jk`dXk`fe[\Zfkj Gflihlf`cËlk`c`j\i6 FLK@C )/ FLK@C )0 C\Yl[^\k[lgifa\k yMFCLK@FE;L9L;><K;8EJC<JG?8J<J;LGIFA<K B (), ('' :fk]`eXc[lgifa\k <jk`dXk`fe[\ i]i\eZ\ [lgifa\k @eZ\ik`kl[\ [\±), ., Fggfikle`k 9l[^\k[\ i]i\eZ\ [lgifa\k\e [Ylk [\ZfeZ\gk`fe ±(, 9l[^\k[\ i]i\eZ\ \e[Ylk [\[m\cfgg\d\ek ±(' 9l[^\k[\ i]i\eZ\ [\iXc`jXk`fe ±+ IXc`jXk`fe <oZlk`fe ;m\cfgg\d\ek GigXiXk`fe :feZ\gk`fe[lgifa\k 8ccfZXk`fe Yl[^kX`i\ `e`k`Xc\ 9l[^\k `e`k`Xc[\ i]i\eZ\ 9l[^\k[\ i]i\eZ\ DfekXek Xccfl <jk`dXk`fe G_Xj\) [kX`cc\ <jk`dXk`fe G_Xj\* <jk`dXk`fe G_Xj\+ <jk`dXk`fe G_Xj\* [kX`cc\ <jk`dXk`fe G_Xj\+ Gifm`j`fej Gifm`j`fej 9l[^\k[\ i]i\eZ\ Jflj$ Jflj$ \ej\dYc\( \ej\dYc\E :_Xi^\j :_Xi^\j 8Z_Xkj 8Z_Xkj ¿ 8lki\j]iX`j 8lki\j]iX`j [gcXZ\Æ [gcXZ\Æ d\ek#\kZ% d\ek#\kZ% Gifm`j`fej Gifm`j`fej Ijld Insight C\Yl[^\k[\gifa\k\jkle[fZld\ekhl`dXk$ i`Xc`j\c\ZfekiXkc`Xekc\Z_\][\gifa\k\kjfe ZfddXe[`kX`i\ jli c\j i\jj fliZ\j ÔeXeZ` i\j Xccfl\j Xl gifa\k% @c \e \jk cXYfi gclj`\lij m\ij`fejXlZflij[lgifa\k#Xldd\ipk_d\ hl\c\j^iXe[\jg_Xj\j[lgifa\k% The project budget is a document that embodies the contract between the project manager and project sponsor, regarding the financial resources allocated to the project. Several versions are developed during the project, stage after stage. Ç/)Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U Jfdd\i cX kfkXc`k [\j [g\ej\j gim`j`fe$ e\cc\j [l gifa\k# \k Zi\i le\ i]i\eZ\ jli cXhl\cc\c\g`cfkX^\[\jZfkjjËXggl`\% U G\id\kki\ ~ cË\eki\gi`j\ [\ ij\im\i le\ gXik[\j\ji\jjfliZ\jXlgifa\k% U GigXi\icXm\ek`cXk`fe[\j[g\ej\jjlic\j [`]]i\ek\j Xee\j [l gifa\k# gfli c\j gifa\kj gcli`Xeel\cj% U @ek^i\i cX gifm`j`fe gfli i`jhl\j \k XcXj [Xejc\dfekXekkfkXc[\j[g\ej\j~gimf`i% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\ Yl[^\k \jk gij \ek \k j\j mXi`Xk `fej gXi$ k`Zlc` i\d\ek [fZld\ek\j [Xej c\j ile`fej [lZfd`k[\g`cfkX^\[\aXcfej% C\j Yl[^\kj jfek cËÅlmi\ [\j [`]] i\ekj d\d$ Yi\j[\cËhl`g\gifa\k%@cjjfekZfeki`Ylk\lij1 U [\j \jk`dXk`fej [\ jflj$\ej\dYc\j# [\ cfk fl[\kZ_\2 U [\jZ_f`o[\ZfeZ\gk`fe[\jfclk`fehl`Zfe$ [l`j\ek~[\jmXi`Xk`fej[\Zfkj2 U [\j jkiXk^`\j [\ iXc`jXk`fe [\ gifa\k# gXi iXc`jXk`fe \e `ek\ie\ fl gXi Xgg\c ~ [\j ]flie`jj\lij \ok\ie\j# hl` Zfe[l`j\ek ~ [\j e`m\Xlo[\Zfkj\k[\i`jhl\jmXi`XYc\j% C\jYl[^\kjjfekXljj`gXiXek`Z`g Xk`feiXalj$ kjgXi[\jZf\]ÔZ`\ekj1 U mXi`Xk`fe[\jkXlo[\Z_Xe^\jlicXgi`f[\ [lgifa\k2 U gi`j\\eZfdgk\[\cË`eÕXk`fefl[\cX[ÕX$ k`fe 2 U gi`j\ \e Zfdgk\ [\ ]XZk\li [\ cfZXc`jXk`fe# \e ZXj [\ Z_Xe^\d\ek [\ c`\l [\ gif[lZk`fe [\jjfclk`fej[\gifa\k% ZX[i\ hl\ c\j kiXm Xlo [Ëkl[\j [Ëfggfik le`k [\mifeki\jg\Zk\i%:Ë\jkc\gi\d`\iYl[^\k[l gifa\k# hl` \e ]X`k [f`k gclkk ki\ Zfej`[ i Zfdd\lefYa\Zk`]% U ycXYfi\i le Yl[^\k [\ gifa\k ^cfYXc `jjl [\ cXg_Xj\[Ëfggfik le`k%C\jdk_f[\j^cfY Xc\j flXeXcf^`hl\jjfeklk`c`j\jgfligif[ l`i\cX gi\d` i\ \jk`dXk`fe# gi\d`\i i\c Yl[^ \k [l gifa\k% U ycXYfi\ileYl[^\k[\i]i\eZ\\eÔe[\g_Xj\ [\ZfeZ\gk`fe#gl`j\eÔe[\g_Xj\[\[m\cfg$ g\d\ek# \e lk`c`jXek [\j dk_f[\j [\ gclj \e gclj[kX`cc\j%C\k\dgjgXjjgfliiXc`j\ile Yl[^\kjËXZZif`kXm\Zjfee`m\Xl[\[kX`c% U 8eXcpj\i \e Ôe [\ gifa\k c\j ZXikj \eki\ c\jZfkjiXc`jjjlic\j[`]]i\ek\jkZ_\j\k XZ_Xkj[lgifa\k\kc\jZfkjgim`j`fee\cj`ej$ Zi`kjXlYl[^\k%Gifgfj\i[\jdf[`ÔZXk`fej[\ dk_f[\j[Ë\jk`dXk`fe% Pour piloter ses coûts, il faut savoir d’où l’on part (le budget) et comment les dépenses sont en train de se faire (les tableaux de pilotage de la charge et des achats). Dk_f[fcf^`\\kZfej\`cj LeYl[^\k[\gifa\kjËcXYfi\Xm\Zc\jdk_f[\j c\j gclj [kX`cc\j [`jgfe`Yc\j ~ cËkXk [ËXmXe$ Z\d\ek#\kle\mi`Ô ZXk`fe[\Zf_i \eZ\\jk~ ]X`i\Xm\Zle\dk_f[\[Ë\jk`dXk`fegclj^cf$ YXc\% <e ZXj [Ë`eZf_i\eZ\ [Xej c\j ijlckXkj gif[l`kjgXiZ\j[\lodk_f[\j#le[\lo` d\ gXjjX^\[\jdk_f[\jc\jgclj[kX`cc\jj\iX iXc`j% O :fdd\ekcËlk`c`j\i6 8mXekX^\j O ;Ôe`i cX i]i\eZ\ [\ g`cfkX^\ [\j Zfkj [l gifa\k# gfli gflmf`i \e g\idXe\eZ\ ZXcZlc\i c\jZXikj[\Zfkj\k[feZiXaljk\igXiXek`Z`$ gXk`feZ]%flk`c+* % O Dfeki\i gif^i\jj`m\d\ek Xlo ZfddXe[`kX`i\j cX k\e[XeZ\ Zfk [l gifa\k# gfli gifmfhl\i c\j i\ZX[iX^\j#mf`i\c\jXiikj[\gifa\k% GiZXlk`fej~gi\e[i\ ykXg\j U ;\dXe[\i Xl ZfddXe[`kX`i\# Xl [dXi$ iX^\ [l gifa\k# hl\c \jk c\ Y\jf`e ~ jXk`j]X`i\ [\ dXe` i\ ^cfYXc\# \k cËXccfZXk`fe Yl[^$ kX`i\ XjjfZ`\% :\kk\ \em\cfgg\ Zfejk`kl\ le Ç/*Ç O @c\o`jk\[\lo^iXe[jZXj[\[gXjj\d\ek[\Yl[$ ^\k1le\^\jk`feZXcXd`k\lj\[\jZfkj#flle\ \jk`dXk`fe[\[gXikhl`e\gflmX`kki\k\el\% C\Yl[^\k[lgifa\k Gflihlf`cËlk`c`j\i6 FLK@C )0 FLK@C *' CXgifm`j`fe[Xejlegifa\k D@J<<EGC8:<;ËLE<GIFM@J@FEGIFA<K 9L;><K;LGIFA<K Gifm`j`fej gfliXcXj Gifm`j`fej Gifm`j`fej gflii`jhl\j GXik[ldfekXekkfkXc[\j\jk`dXk`fej `jjl\[li\kfli[Ë\ogi`\eZ\ [\jgifa\kjgXjjj ^eiXc\d\ek)~- <jk`dXk`feiXc`j\~cXjl`k\ [\cËXeXcpj\[\ji`jhl\j[lgifa\k1 Jfdd\[\jmXc\lijdfekX`i\j Xkk\e[l\j[\ji`jhl\jgflic\j i`jhl\jmXcljhlXek`kXk`m\d\ek% J`dlcXk`fe[\Dfek\:Xicf#\k []`e`k`fe[ldfekXekgfliZflmi`i le\gifYXY`c`kZldlc\[\i`jhl\j% ;XejcË_`jkf^iXdd\Z`$Zfeki\# gfliXmf`i,'[\Z_XeZ\[\k\e`i c\jZfkj#`c]Xlkle\gifm`j`fe [\*#/D€% Gifm`j`fe4GifYX eb = ' b o>iXm`kb >iXm`kZldlc\ ('' /' -' +' )' '%( '%) '%* '%+ '%, '%'%. '%/ '%0 (%' (%( (%) (%* (%+ (%, (%(%. (%/ (%0 )%' )%( Jfdd\ [\j \jk`dXk`fej iXc`j\j Ijld Insight CX gifm`j`fe gifa\k \jk le dfekXek ÔeXeZ `\i d`j\egcXZ\[ jc\[Ylk[lgifa\k\kjlim\`cc kflk Xl cfe^ [\ cË\oZ lk`fe [l gifa\k# gfli XYjfiY\ic\jZXikjhl``ek\im `\ee\ek\eZflij [\iXc`jXk`fe% <cc\ Zfdgi\e[ le\ gXik ½ XcXj ¾ \k le\ gXik ½ i`jhl\j ¾# hl` jfek \ejl`k\ ^i\j ^cfY X$ c\d\ek [Xej c\ [iflc\d\ek [l gifa\k% C\j i`jhl\j `[\ek`Ôj \k c\j `eZ\ik `kl[\j fek Xljj` [\j Zfejhl\eZ\j jli c\ gcXee`e^# \k eZ\j$ j`k\ek cX d`j\ \e gcXZ\ \e gXiXcc c\ [\ kZ_\j ½kXdgfej¾% <cc\\jk^i\[\dXe` i\kiXejgXi\ek\#flZXZ_\ jl`mXek cX Zlckli\ [\ cË\eki\g i`j\ \k c\ Zfek\ok\ Zfdd\iZ`Xc [Xej c\hl\c c\ gifa\k j\ [iflc\% @c \jkiXi\hlËlegifa\km\e[l~leZc`\ek\ok\ie\ XeefeZ\jfemiX`dfekXek[\gifm`j`fe% The project provision is a financial amount established early in the project and monitored throughout the project to absorb extra costs that happen during project progress, due to hazards and risks. It includes a part for hazards and another one for risks, which are then managed globally in the project. Identified risks and uncertainties also have implications on planning and require “buffers” tasks. Provision is managed transparently or hidden, depending on the culture of the company and the business environment in which the project takes place. It is rare that a project sold to an external client announces its true amount of provision. Ç/+Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J Gflihlf`cËlk`c`j\i6 FYa\Zk`] U ;Ôe`ile\dXi^\[\dXeÅlmi\[\^\jk `fe gflic\Z_\][\gifa\k% U :_`]]i\i ~ cËXmXeZ\ cX gXik gim `j`Yc\ [\ [i`m\j \e k\id\j [\ Zfkj# hl\ Z\ jf`k gXi c\j XcXj \k `eZ\ik`kl[\j `e_i\ek\j Xlo gif$ a\kj# fl gXi cX ZfeZik`jXk`fe [\ i`jhl\j# \k X`ej` j\ [fee \i c\j dfp\ej [\ k\e`i cX gim `$ j`feYl[^kX`i\~cXÔe[\gifa\k% U G\id\kki\ ~ cË\eki\gi`j\ [\ ij\im\i le\ gXikgiZ`j\[\j\ji\jjfliZ\jXlgifa\k% :fek\ok\ CX gifm`j`fe [l gifa\k \jk [Ôe `\ [ j c\j gi\d` i\j\jk`dXk`fejgif[l`k\j% Kflj c\j XZk\lij \e Z_Xi^\ [\j \jk`dXk`fej \k [\jkl[\jjlic\gifa\k[f`m\ek[fee\i[\j`e[`$ ZXk`fejjlic\jgiZ`j`fej[\c\lij\jk`dXk`fej#\k jlic\ji`jhl\jXjjfZ`j~c\ligi`d ki\[\Zfc$ cXYfiXk`fe%:\j`e]fidXk`fejj\im\ek~Xc`d\ek\i c\jZXcZlcjgflic\dfekXek[\cXgifm`j`fe% f$ [\i\Zfejk`kl\icXgifm`j`fe%C\jZXikj[]Xm iXYc\jjfekXiY`kij\e]feZk`fe[\c\lie`m\Xl% <eÔe[\gifa\k#kfljc\jZXikj[\iXc`jXk`fe XpXek k XiY`kij# c\ jfc[\ [\ gifm`j`fe \jk Définir une provision pour se i\jk`kl~cË\eki\gi`j\% donner les moyens Dk_f[fcf^`\\kZfej\`cj de réajuster CX gifm`j`fe gifa\k \jk kXY c`\ \e `ek^ iXek de manière pro[\lo mfc\kj 1 XcXj \k i`jhl\j% @c eË\jk gXj active les travaux eZ\jjX`i\ \ejl`k\ [Ë\e Xjjli\i cX ^\jk`fe [\ du projet ! dXe` i\jgXi\%CXkiXXY`c`k[\ji`jhl\j\jk \cc\$dd\Xjjli\gXicXÔZ_\[\i`jhl\\kcX ÔZ_\XZk`fei`jhl\% CX gifm`j`fe `ek^i\ [Xej c\ Yl[^\k g\lk Xljj`Xmf`i[\jZfejhl\eZ\jjlic\gcXee`e^% @c\jkXcfijeZ\jjX`i\[\gifZ[\i[\cXdd\ ]XfeXm\Zc\gcXee`e^1 U [Ôe`i~cËXmXeZ\c\j[gXjj \d\ekj[\[li\j gfjj`Yc\jjliZ\ik X`e\jkZ_\j#Xm\Zc\j`dgXZkj \eZ_Xi^\j\k\e[`jgfe`Y`c`k[\i\jjfliZ\j2 U d\kki\ \e gcXZ\ [Xej c\ gcXee `e^ [\j kXd$ gfej Yl]]\i hl` g\id\kkifek [ËXYjfiY \i c\j m\ekl\cji\kXi[j% O :fdd\ekcËlk`c`j\i6 8mXekX^\j ykXYc`i cX gi\d` i\ gifm`j`fe [l gifa\k [ j cX gif[lZk`fe[\jgi\d` i\j\jk`dXk`fej[\Zfk [lgifa\k\e`ek^iXek1 U cXgXikXcXjjlicXYXj\[lZf\]Ô Z`\ek[ËXcXj Zfddled\ek i\k\el [Xej cË\eki\gi`j\ jli [\jgifa\kj[\dd\]Xd`cc\2 U cXgXiki`jhl\jjlicXYXj\[\cXgi\d ` i\XeX$ cpj\ [\ i`jhl\j [`jgfe`Yc\ ~ Z\ jkX[\ 2 \cc\ \jk Zfejkil`k\~^ifjj\dX`cc\2c\Zfekic\[\Zf_$ i\eZ\j\]X`kgXiZfdgXiX`jfeXm\Zc\jdfekXekj [\gifm`j`fe[\gifa\kjj`d`cX`i\jiZ\ekj% Á Z_Xhl\ g_Xj\ [l gifa\k# cX gXik Zfejfd$ d\ [\ cX gifm`j`fe \jk kiXZ\# \k c\ jfc[\ [\ gifm`j`feZXcZlc%;\eflm\cc\j\jk`dXk`fej[\ gifm`j`fejjfekgif[l`k\j\e]feZk`fe[\cËmf$ clk`fe[\cË\ogfj`k`feXloi`jhl\j% 8l ]li \k ~ d\jli\ [\ cËXmXeZ \d\ek [l gifa\k# c\j ZXikj [\ iXc`jXk`fe ]XmfiXYc\j g\id\kk\ek Ç/,Ç O CXgifm`j`fegifa\k\jkcËflk`c[\cËXlkfefd`\[l Z_\] [\ gifa\k% <cc\ m`k\ Xl Z_\] [\ gifa\k [\ i\e[i\Zfdgk\~le\klk\cc\~Z_Xhl\ZXik% `e^# O CX gifm`j`fe gifa\k# k\e[l\ Xljj` Xl gcXee i\d\k[\cXÕ\o`Y`c`k\k[la\l[Xejc\jpjk d\ gifa\k#\kZË\jkZ\hl`mXcl`g\id \kki\[\e\gXj ki\^i`gg% GiZXlk`fej~gi\e[i\ O CXgifm`j`fegifa\ke\[f`kgXjkflaflijki\X]Ô$ Z_\\ekflk\kiXejgXi\eZ\¿@c\o`jk\[\j\eki\$ gi`j\j[Xejc\jhl\cc\jc\jgifm`j`fej[Ôe`\jgXi c\j Z_\]j [\ gifa\k jfek `dd[`Xk\d\ek ZfeÔj$ hl\jgXicX[`i\Zk`fe%;XejZ\ZXj#cXgifm`j`fe g\lkki\^i\[XejlekXYc\Xlgifgi\XlZ_\] [\ gifa\k# Xm\Z kflk\j c\j Yfee\j giXk `hl\j [\ ^\jk`feXjjfZ`\j% CXgifm`j`fe[Xejlegifa\k ykXg\j © Dunod – Toute reproduction non autorisée est un délit. FLK@C *' FLK@C *( CXZ_\Zb$c`jk[\ji`jhl\j <OKI8@K;ËLE<:?<:B$C@JK;<JI@JHL<J I`jhl\jc`jXlog\ijfee\cj[Ëkl[\j\k[\ZfeZ\gk`fe ;`jgfe`Y`c`k`ejl]]`jXek\[\jg\ijfee\cj[\ZfeZ\gk`fe :fdgk\eZ\[ZcXi\efeZfejkXk\[Xejc\jkiXmXlo ;d`jj`fe[Ële`ek\icfZlk\liZc DXcm\`ccXeZ\#kiX_`jfe ;`]]`Zlck[\i\Zilk\d\eki^`fe#]fidXk`fe#jXcX`i\j I`jhl\jc`jXlokl[\j[\ZfeZ\gk`fe :feeX`jjXeZ\`ejl]]`jXek\[\cËkXk[\cËXik[Xejc\[fdX`e\ I\Z_\iZ_\[ËXeki`fi`kefeiXc`j\flefeXYflk`\royaltiesjliYi\m\k I`jhl\jc`jXlo]flie`jj\lij ;]X`ccXeZ\&[gk[\Y`cXe 8YXe[fe[lgif[l`kfl[lj\im`Z\gXic\]flie`jj\li I`jhl\jc`jXlg\ijfee\c\eZ_Xi^\[\cXgif[lZk`fe 8ZZ`[\ek @e[`jgfe`Y`c`kgflidXcX[`\ KiXej]\ik[\jXmf`i$]X`i\`eZfdgc\k ;`]]`Zlck[\i\Zilk\d\ekfl[\]`[c`jXk`fe I`jhl\jc`jXljpjk d\[Ë`e]fidXk`fe I\kXi[[\jX`j`\[\j[fee\j G\ik\[Ë`e]fidXk`fej[Ë\ogcf`kXk`feel`jXek~cX]XZkliXk`fe @dgfjj`Y`c`k[Ë`ek^i\ic\jdf[`]`ZXk`fejeZ\jjX`i\j[Xejc\jpjk d\ DXcm\`ccXeZ\`ek\ie\fl\ok\ie\ ;g\e[XeZ\\em\ijc\]flie`jj\liflc\[m\cfgg\li Ijld Insight E\ gXj i\gXik`i [\ cX ]\l`cc\ YcXeZ_\ Le\ Z_\Zb$c`jk [\j i`jhl\j \jk le [fZld\ek cX$ YfiXle`m\Xl[\cË\eki\g i`j\#lk`c`j\gXikflj c\j gifa\kj ZfeZ\iej \k d`j ~ afli ^iZ\ Xl i\kfli [Ë\ogi`\eZ\ [\j gifa\kj gfli c\jh l\cj \cc\Xklk`c`j\% C\j i`jhl\j gifgfjj fek k i[`^ j jf`^e\l$ j\d\ek# \k Zfejk`kl\ek [feZ le i]i\ek`\c [\ i`jhl\j g\ik`e\ek# hl` Zfeki`Yl\ ~ cË`ejkXliXk`fe [Ële\Zlckli\i`jhl\jX[Xgk\Xlj\`e[lgifa\k% A check-list of risks is a document prepared by the company, used by all relevant projects and updated through feedback from projects that have used it. The risks which are included inside this checklist must be carefully drafted. This enables the check-list to become a repository of relevant risks that contribute to the establishment of a risk culture within the project. Ç/-Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U 8ZZci\icXg_Xj\[Ë`[\ek`ÔZXk`fe[\ji`jhl\j# \e[`jgfjXek[Ële\c`jk\[\ji`jhl\jc\jgclj]i$ hl\ekjjlic\jgifa\kj[\cXdd\]Xd`cc\% U Df[c`j\i cËXggifZ_\ i`jhl\ \e gifgfjXek [\ji`jhl\jY`\e]fidlcj% U D\kki\ c\ g`\[ ~ cËki`\i [\j d\dYi\j [\ cËhl`g\ gifa\k# \e gif[l`jXek \e le\ ki j Zflik\ jhl\eZ\ [\ kiXm X`c cX gi\d ` i\ c`jk\ [\ji`jhl\j[lgifa\k% U GifÔk\i [\ cË\ogi `\eZ\ [\j Xlki\j gifa\kj [\ cË\eki\gi`j\# \k X`ej` [k\Zk\i Xl gclj kk [\j i`jhl\j hl\ [ËXlki\j dk_f[\j [Ë`[\ek `Ô$ ZXk`feeËXliX`\ekgXjg\id`j[\kiflm\i% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ CËcXYfiXk`fe\kcXd`j\~afli[Ële\Z_\Zb$c`jk [\ji`jhl\j\jkefidXc\d\ek~cË`e`k`Xk`m\[\cX jkilZkli\\eZ_Xi^\[l[gcf`\d \ek[ldXeX$ ^\d\ek [\ gifa\k [Xej cË\eki\gi`j\% :\g\e$ [Xek# [\ k\cc\j jkilZkli\j eË\o`jk\ek gXj [Xej kflk\j c\j \eki\gi`j\j% <e ZXj [ËXYj\eZ\ [\ Z_\Zb$c`jk#leZ_\][\gifa\kg\lkgi\e[i\cË`e`$ k`Xk`m\[Ë\eZi\ile\gi\d ` i\\ejËXgglpXek jlijfe\ogi`\eZ\[\jgifa\kjgXjjj% Le\ Z_\Zb$c`jk \jk eZ\jjX`i\d\ek XjjfZ`\ ~ le Zfek\ok\ [Ë\dgcf`% <cc\ e\ jËXggc`hl\ hlË~ [\j gifa\kj [\ cX dd\ ]Xd`cc\% @c eË\o`jk\ [feZ gXj le\ Z_\Zb$c`jk le`hl\ Xggc`ZXYc\ ~ cË\ej\dYc\[\jgifa\kjZfeelj% CX Z_\Zb$c`jk \jk gifgfj\ ~ cX c\Zkli\ [l ^iflg\ ile` \e jXcc\% :_Xhl\ gifgfj`k`fe [\ i`jhl\j\jkXeXcpj\gXic\Zfcc\Zk`]1 U XeXcpj\ [\ cX gifg fj`k`fe Xl j\ej gi\d `\i [\ cX ]fid lcXk`fe [l i`jhl\% ;Z`j`fe [\ cX i\gi\e[i\\ecËkXkflefe2 U i\Z_\iZ_\ [Ë`[\j X[aXZ\ek\j# `jjl\j [\ cX gi\d` i\]fidlcXk`fe#hl`gfliiX`\ekki\[\j i`jhl\jXggc`ZXYc\jjlic\gifa\k% CX Z_\Zb$c`jk g\lk ki\ YXcXp\ [\ dXe` i\ jpjkdXk`hl\# efkXdd\ek cfij [\ j\j gi\$ d`\ij ljX^\j% 8m\Z cË_XY`kl[\# cËhl`g\ gifa\k g\lkZfcc\Zk`m\d\ek[Z`[\i[\j\]fZXc`j\ijli Z\ikX`e\jgXik`\j[\Z\cc\$Z`% On utilise la checklist pour gagner en pertinence dans l’identification des risques. Dk_f[fcf^`\\kZfej\`cj CËcXYfiXk`fe [Ële\ Z_\Zb$c`jk igfe[ Xlo Zi`$ k i\jjl`mXekj1 U CX i[XZk`fe [\ Z_Xhl\ i`jhl\ \jk giZ`j\ 1 c\j i`jhl\j gifgfjj jfek Y`\e [\j me\$ d\ekjgflmXekXmf`i[\jZfejhl\eZ\jjlic\ [iflc\d\ek[lgifa\k% U C\ji`jhl\jjfekfi^Xe`jj\e^iflg\j_fdf$ ^ e\j#gXieXkli\flZfejhl\eZ\[\i`jhl\% O 8mXekX^\j O IXg`[`k \k \]ÔZXZ`k [\ cX [k\id`eXk`fe [\j gi\d`\iji`jhl\j[lgifa\k% O 8c`^e\d\ek [\ cËhl`g\ gifa\k jli cX efk`fe [\ i`jhl\j \k jli c\j i`jhl\j ~ Zfej`[i\i [Xej c\ gifa\k% GiZXlk`fej~gi\e[i\ :fdd\ekcËlk`c`j\i6 O I\dfek\i ykXg\j Gfli gigXi\i cX gi\d` i\ ile`fe [Ë`[\ek`Ô$ ZXk`fe[\ji`jhl\j#c\Z_\][\gifa\ki\Z_\iZ_\ [Xej jfe \eki\gi`j\ c\j Z_\Zb$c`jkj [\ i`jhl\j \o`jkXek\j% @c jc\Zk`fee\ Z\cc\ hl` Zfii \j$ gfe[ c\ d`\lo Xl kpg\ [\ gifa\k ~ XeXcpj\i% <e ZXj [ËXYj\eZ\# `c \e Zfejk`kl\ le\ ~ gXik`i [\j i\^`jki\j [\j i`jhl\j [\j gifa\kj gXjjj ZfdgXiXYc\jXlohl\cj`cXgXik`Z`g% Ç/.Ç c\j `e]fidXk`fej `jjl\j [l i\kfli [Ë\ogi`\eZ\ [l gifa\k# gfli g\id\kki\ [ËXalj$ k\icXZ_\Zb$c`jkXlÔc[\cË\Xl#\kX`ej`gij\im\i jXg\ik`e\eZ\% O ;Xej cËXe`dXk`fe [\ cX ile`fe hl` lk`c`j\ cX Z_\Zb$c`jk# m\`cc\i ~ gij\ek\i Z_Xhl\ gifgf$ j`k`fe Zfdd\ le\ X`[\ ~ cX [k\id `eXk`fe [\j i`jhl\j# \k efe Zfdd\ le ZXiZXe [Xej c\hl\c `c ]Xlk\eki\i CXZ_\Zb$c`jk[\ji`jhl\j Gflihlf`cËlk`c`j\i6 FLK@C *( FLK@C *) C\i\^`jki\[\ji`jhl\j C<DF;ßC<;<I<>@JKI<;<JI@JHL<J :f[\ i`jhl\ C`Y\cc I\jgfe$ jXYc\ @dgXZk GifYXY`c`k :i`k`Z`k @dgXZk GifYXY`c`k :i`k`Z`k XmXek XmXek XmXek Xgi j Xgi j Xgi j i[lZk`fe i[lZk`fe i[lZk`fe i[lZk`fe i[lZk`fe i[lZk`fe Gi`f[\ XZk`m\ Ijld Insight C\ i\^`jki\ [\j i`jhl\j g\id\k [ËX^i^\i \e le [fZld\ek le`hl\ cX kfkXc`k [\j i`jhl\j `[\ek`Ôjgflilegifa\k% @c ]XZ`c`k\ gXi X`cc\lij cX d`j\ \e Zfddle [\j i`jhl\j[Ëlegfik\]\l`cc\[\gifa\kj[\cË\eki\$ gi`j\% @c Zfdgi\e[ c\j [fee\j [\jZi`gk`m\j \jj\e$ k`\cc\j[\Z_XZle[\ji`jhl\j%@c\jkd`j~afli Xl]li\k~d\jli\[\cËXmXeZ\d\ek[lgifa\k% Le i\^`jki\ [\j i`jhl\j g\lk Zfek\e`i [\j i`jhl\j[\dXkli`k[`]]i\ek\1Z\ikX`eji`jhl\j fekk`[\ek`Ôj[\gl`jc\[Ylk[lgifa\k\k fek[a~]X`kcËfYa\k[ËXZk`fej[\i[lZk`fe%C\j i`jhl\jc\jgcljiZ\dd\ek`[\ek`ÔjeËfekgXj ]fiZd\ekkkiX`kj% The risk register aggregates into a single document all of the risks identified for the project. It also facilitates the sharing of risks from a projects portfolio within the company. It includes essential descriptive data on each risk, and is updated as and when the project progresses. A risk register may contain risks with different maturities: some risks may have been identified since the beginning of the project, and have already been subject to reduction actions. The most recently identified risks may not have been processed yet. Ç//Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U ;`jgfj\i[Ële\m`j`fe[Ë\ej\dYc\[\ji`jhl\j [lgifa\k% U 8jjli\i hl\ kflj c\j i`jhl\j [l gifa\k jfek Y`\e jflj Zfekic\# \k hlËle\ mXclXk`fe \jk [`jgfe`Yc\gfliZ_XZle[Ë\lo% U MXc`[\i hl\ cË\ogfj`k`fe ^cfYXc\ Xlo i`jhl\j [lgifa\k\jkZfdgXk `Yc\Xm\Zc\jj\l`cj[Ôe`j gXicË\eki\gi`j\% U Mi`Ô\i hl\ c\j i\jgfejXY`c`kj [\ i`jhl\j jfek Y`\e m\ek `c\j jli c\j g\ij fee\j c\j gclj Zfdgk\ek\jgflic\jkiX`k \i#jXejjliZ_Xi^\i le`e[`m`[l\egXik`Zlc`\i% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\ i\^`jki\ [\j i`jhl\j \jk le [\j gi\d `\ij [fZld\ekjkXYc`jgXic\Z_\][\gifa\k%@c\e\jk c\i\jgfejXYc\%:\[fZld\eki\Z\ej\Xl]li\k~ d\jli\[lgifa\kZ_XZle[\ji`jhl\j`[\ek`Ôj# kflkXlcfe^[\cËXmXeZ\d\ek[lgifa\k1 U Xl[Ylk[lgifa\k#c\ji`jhl\j`jjlj[\cËXeXcpj\ gic`d`eX`i\[\ji`jhl\jjfekXcfij`ek^ij2 U Xl Zflij [\j [`]]i\ek\j jXeZ\j [\ [k\i$ d`eXk`fe [\j i`jhl\j ile`fe [ËXmXeZ \d\ek# Zfd`k[\g`cfkX^\#\kZ% 2 U Xl Zflij [\j kiXm Xlo [Ë\oZlk`fe [l gif$ a\k# hl` g\lm\ek ]X`i\ XggXiXki\ [\ eflm\Xlo i`jhl\jfleZ\jj`k\i[\jdf[`ÔZXk`fej[ËmX$ clXk`fe[\i`jhl\jZfeelj% Kfljc\jd\dYi\j[\cËhl`g\gifa\k[f`m\ekXmf`i ZfeeX`jjXeZ\[lZfek\el[li\^`jki\[\ji`jhl\j# dd\ j` Z\ikX`ej [Ë\eki\ \lo eËXlifek aXdX`j ~ gi\e[i\cXi\jgfejXY`c`k[Ëlei`jhl\gXik`Zlc`\i% i`jhl\j[lgifa\k%@cg\lkXii`m\ihl\c\gifa\k jf`k `jjl [Ële ZfekiXk `e`k`Xc ]fid\c# hl` [Zi`$ mX`kle\gi\d` i\c`jk\[\i`jhl\j%;XejZ\ZXj# Z\jfekZ\ji`jhl\jhl`jfekc\jgi\d `\ij`ej$ ij[Xejc\i\^`jki\[\ji`jhl\j% Kflk\df[`ÔZXk`feXggfik\jlilei`jhl\gXi jfei\jgfejXYc\\jkkiXejd`j\XlZ_\][\gif$ a\kgflid`j\~afli[li\^`jki\[\ji`jhl\j% C\i\^`jki\[\ji`jhl\j\jkgij\ek~Z_Xhl\ ile`fe[ËXmXeZ\d\ek[lgifa\k#gflimi`Ô\i hl\ jfe kXk i\Õ k\ Y`\e cX j`klXk`fe i`jhl\ [lgifa\k% Un risque a-t-il été identifié ? Allez voir le registre des risques ! Dk_f[fcf^`\\kZfej\`cj C\Z_\][\gifa\k[\dXe[\~j\jhl`g`\ij[\cl` i\d\kki\#cXm\`cc\[\cXile`fe[ËXmXeZ\d\ek# c\j [\ie` i\j `e]fidXk`fej [\ i`jhl\j# gfli Xek`Z`g\icXd`j\~afli[li\^`jki\[\ji`jhl\j% :\cXg\id\k[\]fZXc`j\ic\k\dgjgXjjjlic\j i`jhl\j Xl gXikX^\ [\j i`jhl\j [l gifa\k \k ~ cËcXYfiXk`fe[\gcXe[ËXZk`fejZfeZ\ik\j% @c\eijlck\[\loYeÔZ\jgflic\gifa\k1 U cX ZiXk`fe [Ële\ jfc`[ Xi`k [Ëhl`g\ jli c\j i`jhl\j1[XejcËcXYfiXk`fe[\jgcXej[\i[lZ$ k`fe [\j i`jhl\j# gl`j# cfij [\ i`jhl\j Xmij# [Xej cX d`j\ \e gcXZ\ [\j gcXej [\ j\Zflij \k cX gi`j\ \e Zfdgk\ [\j Zfejh l\eZ\j jli cË\ej\dYc\[lgifa\k2 U cXZiXk`fe[Ële\Zlckli\i`jhl\gflic\gif$ a\k# hl` g\lk Xljj` Xc`d \ek\i cX Zlckli\ i`jhl\ [\cË\eki\gi`j\% O 8mXekX^\j O M`j`fegXikX^\\kZfejfc`[\[\cË\ogfj`k`feXlo i`jhl\j[lgifa\k% [\ kiXmX`c gfli kXYc`i cX gifm`j`fe gfli i`jhl\j[lgifa\k% :fdd\ekcËlk`c`j\i6 O 9Xj\ ykXg\j C\]fidXkkpg\[li\^`jki\[\ji`jhl\j\jkkX$ Yc` \k jX cfZXc`jXk`fe [Xej c\ jpjk d\ [Ë`e]fi$ dXk`fe[lgifa\k\jkZfddle`hl\~kfljc\j d\dYi\j[\cËhl`g\gifa\k% C\ i\^`jki\ [\j i`jhl\j \jk `e`k`Xc`j gXi c\j i`jhl\j `jjlj [\ cËXeXcpj\ gic`d`eX`i\ [\j Ç/0Ç GiZXlk`fej~gi\e[i\ O E\ gXj cX`jj\i Z\ [fZld\ek jXej d`j\ ~ afli i^lc` i\# gfli m`k\i [\ [`]]lj\i [\j `e]fidX$ k`fej\iife\jjlic\gifa\k% C\i\^`jki\[\ji`jhl\j Gflihlf`cËlk`c`j\i6 FLK@C *) FLK@C ** CXÔZ_\[\i`jhl\ <O<DGC<;<=@:?<;<I@JHL<;<GIFA<K;ËLE=FLIE@JJ<LI ;<CF:8K@FE<K;Ë@EJK8CC8K@FE;ËyHL@G<D<EKJM@;yF y;@K@FE;L1 =@:?<;<I@JHL< GIFA<K1GigXiXk`fe[lZfe^i jgiml\eJ%(. 8:K@M@Ky:FE:<IEy<1<hl`g\d\ekk\Z_e`hl\ GyI@F;<8:K@M<1aljhlËXlZfe^i j :F;<;LI@JHL<1I'(' =8D@CC<1K\Z_e`hl\ I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k C@9<CC<:FLIK1;gk[\Y`cXe[l]flie`jj\li[Ëhl`g\d\ekjm`[fj ;<J:I@GK@FE;LI@JHL< C\]flie`jj\lijc\Zk`fee\ki]i\eZgflicfl\i\k`ejkXcc\ic\jhl`g\d\ekjm`[fjlk`c`jj g\e[Xekc\Zfe^i j[gfj\c\Y`cXe#\ke\g\lkXjjli\icXgi\jkXk`feXkk\e[l\ :8LJ<J =flie`jj\li]iX^`c`jgXile^ifjZfekiXkgiZ[\ekjlic\hl\c`cX[\j`dgXpj <JK@D8K@FEHL8C@K8K@M<;LI@JHL< HL8EK@=@:8K@FE;<CË@DG8:K HL8EK@=@:8K@FE;<C8GIF989@C@Ky yCyD<EKJ;<;yK<:K89@C@Ky1Df`e[i\[`jgfe`Y`c`k[l]flie`jj\liXlkcg_fe\#e\imfj`k [Xejc\ji\cXk`fej D8@KI@J<;LI@JHL<1 ;Z`j`fegi`j\XZZ\gkXk`fe#kiXej]\ik#i[lZk`fe <eijld Insight CXÔZ_\ [\ i`jhl\[Zi`kc\ji`jhl\jdi`kXek le\ Xkk\ek `fe gXik`Zlc` i\# \k c\j X]]\Zk\ ~ le i\jgfejXYc\ le`hl\% <cc\ \ei\^ `jki\ c\j ZXiXZ$ ki`jk`hl\j[li`jhl\#[ jjfe`[\ek `ÔZXk`fe#\k kflk Xl cfe^ [\ jfe mfclk`fe [Xej c\ gifa\k# aljhlË~jX[`jgXi`k`fe% Risk form describes the risks which require a specific attention, and assigns them to someone in charge of managing them. It records the characteristics of one risk, since its identification, and throughout its evolution in the project until its death. Ç0'Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U ;Zi`i\ Z_XZle [\j i`jhl\j di`k Xek le\ Xkk\ek`fegXik`Zlc` i\jlic\gifa\k% U 8jjli \i ]fid\cc\d\ek cËX]]\ZkXk`fe [\ Z_X$ Zle [\j i`jhl\j `[\ek`Ôj ~ le i\jgfejXYc\ [li`jhl\jlic\gifa\k% U ;fZld\ek\i cËkXk [l i`jhl\ Xl ]li \k ~ d\jli\[\jfemfclk`fe[Xejc\gifa\k% :fek\ok\ C\j ÔZ_\j [\ i`jhl\j jfek [\j [fZld \ekj m`mXekj [l gifa\k% <cc\j jfek kXYc`\j Xl Ôc [\ cË\Xl [l gifa\k \k d`j\j ~ afli \e ]feZk`fe [\j eflm\cc\j `e]fidXk`fej [`jgfe`Yc\j% <cc\j ZfeZ\ie\ek kflk\j c\j gXik `\j gi\eXek\j [l gifa\k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U 8l giXcXYc\# [Zi`i\ cX df[Xc`k [Ë\dgcf` [\cXÔZ_\[\i`jhl\1c\jgifgi`kj~[Zi`i\ gflic\ji`jhl\j#c\jZ_\cc\j[\gifY XY`c`k\k [Ë`dgXZk% U Á cË`jjl\ [\j ile`fej [Ë`[\ek`ÔZXk`fe [\j i`jhl\j#Zi\ile\ÔZ_\[\i`jhl\gfliZ_Xhl\ i`jhl\`[\ek `Ô\keËXpXekglki\`dd[`Xk\$ d\ekc`d`e% Ç C\ i`jhl\ \jk [Ôe` gXi le efd Zflik# le Zf[\\kle\[\jZi`gk`fejpek_k`hl\% Ç C\i`jhl\\jkZXiXZki`jgXij\jgifgi`k j1 kpg\[\i`jhl\#eXkli\[\i`jhl\#\kZ%1`c\jk gfjj`Yc\[\Zi\i[\jgifgi`kjjgZ`Ôhl\j [\i`jhl\\e]feZk`fe[lgifa\k% U <ei`Z_`i cX ÔZ_\ [\ i`jhl\ [\ cËmXclXk`fe `e`k`Xc\ [\ jX gifY XY`c`k \k [\ jfe `dgXZk \e ZXj [ËXggXi`k`fe% :\kk\ mXclXk`fe j\ ]X`k [\ dXe` i\ hlXc`kXk`m\ gfli kflj c\j i`jhl\j [fZld\ekj%Le\Z_\cc\[`jZi k\~+mXc\lij j\ik[\i]i\eZ\1 Ç gflicXgifYXY`c`k1(gfliki jg\lgifYXYc\# ) gfli g\l gifY XYc\# * gfli gifYXYc\# \k +gfliki jgifYXYc\2 Ç gfli cË`dgXZk 1 ( gfli `dgXZk ki j ]X`Yc\# ) gfli `dgXZk ]X`Yc\# * gfli `dgXZk `dgfi$ kXek\k+gfli`dgXZkZXkXjkifg_`hl\% U ;Zi`i\c\jZXlj\jgfjj`Yc\j[li`jhl\%@cg\lk pXmf`igclj `\lijZXlj\jgflilei`jhl\\kZ\i$ kX`eji`jhl\jg\lm\ekki\c`j\eki\\lo% U C`jk\i c\j XZk`fej ~ iXc`j\i gfli kiX`k \i c\ i`jhl\% U Le\ ]f`j Z\j XZk`fej iXc`j\j# gifZ[\i ~ le\eflm\cc\mXclXk`fe[li`jhl\% Seuls les risques ayant une probabilité ou une gravité supérieure à un seuil défini sont décrits dans une fiche de risque. Dk_f[fcf^`\\kZfej\`cj U CXÔZ_\[\i`jhl\m`j\~[Zi`i\#\k~d\kki\ jflj Zfekic\ cX [`d\ej`fe i`jhl\ [l gifa\k% Gfli \e i\e]fiZ\i cË\]ÔZXZ`k# `c \jk al[`Z`\lo [Ë`dgc`hl\i kflj c\j d\dYi\j [\ cËhl`g\ gifa\k [Xej c\j ile`fej [Ë`[\ek `ÔZXk`fe [\j i`jhl\j# Zfdd\ [Xej Z\cc\j [\ [k\id`eXk`fe [\jgcXej[ËXZk`fej% U Kfljc\ji`jhl\je\[f`m\ekgXj[fee\ic`\l~ cËZi`kli\ [Ële\ ÔZ_\ [\ i`jhl\% @c \jk g\ik `e\ek [\c`d`k\icËcXYfiXk`fe[\jÔZ_\j[\i`jhl\jXlo i`jhl\j[fekXldf`ejle\[\j[`d\ej`fejgif$ YXY`c`kfl`dgXZk \jkZfk\Xl$[\jjlj[\(% O Ç0(Ç 8mXekX^\j O <cc\ d\k i\cc\d\ek jflj Zfekic\ cX [`d\ej`fe i`jhl\[lgifa\k\kXjjli\cXkiXXY`c`k[\j[Z`$ j`fej% O <cc\Xc`^e\kflk\cËhl`g\gifa\kjlic\ji`jhl\j~ Zfej`[i\i\k]XZ`c`k\cXgigXiXk`fe[\jZfd`kj [\g`cfkX^\% GiZXlk`fej~gi\e[i\ O C\ji`jhl\jg\lm\ekmfcl\igXi]f`j[\dXe` i\ ki jiXg`[\#gXi\o\dgc\#cfij[\cËXl^d\ekXk`fe [\ cË`dgXZk fl [\ cX gifYXY`c`k# fl [\ cËXggXi`$ k`fe [Ële\ eflm\cc\ ZXlj\ XjjfZ`\ ~ Z\ i`jhl\% :_Xhl\ ÔZ_\ [\ i`jhl\ [f`k ki\ i^lc` i\d\ek i\Zfej`[i\# gfli mi`Ô\i jX g\ik`e\eZ\ m`j$~$ m`j[\cXiXc`k[lgifa\k% CXÔZ_\[\i`jhl\ Gflihlf`cËlk`c`j\i6 FLK@C ** FLK@C *+ C\gcXe[\Zfddle`ZXk`fe[lgifa\k <O<DGC<;ËLEGC8E;<:FDDLE@:8K@FE;ËLEGIFA<K ;Ë@DGC8EK8K@FE;ËLE<Dy;@8K?ßHL< Df`j( Df`j) Df`j* Df`j+ Df`j, :`Yc\\ok\ie\( :`Yc\\ok\ie\) :`Yc\`ek\ie\( :`Yc\¿ GXik`\j gi\eXek\j Gflihl`6 DX`i\\k Zfej\`c dle`Z`gXc C`\l F6 9\jf`ej\e D\jjX^\ :fddle`ZXk`fe Gflihlf`\kgfli Hlf`6 hlf`6 DX`i`\ :feeXki\cXjXek 8mXeZ\d\ek [lgifa\k [lgifa\k#k\el\ [\jaXcfej\k [lYl[^\k Gi`f[\ I\jgfejXYc\ Dk_f[\\kk\Z_efcf^`\ [\k\dgj HlXe[#~hl\cc\ Hl`6 :fdd\ek6 ]ihl\eZ\6 ÁZ_Xhl\ ile`fe[l Zfej\`c dle`Z`gXc d\ejl\c :_\][\ gifa\k Gij\eZ\[XejcXile`fe [lZfej\`cdle`Z`gXc# jli`em`kXk`fe Gij\ekXk`fe[\jkXYc\Xlo [\Yfi[\k[\cXdXhl\kk\ [\cXd[`Xk_ hl\\k [lj`k\N\Y I\jjfliZ\j :fdY`\e6 *_\li\jgXidf`j[\ gij\eZ\\eile`fe# "ZiXk`fe[\j dXhl\kk\j# "k\dgj[\ gigXiXk`fe[\j kXYc\Xlo[\Yfi[ ¿ :fej\`c ^eiXc:> ¿ ¿ ¿ ¿% ¿ ¿ ?XY`kXekjÆ ¿ lk`c`jXk\lij ¿ ¿ ¿ ¿ ¿ ¿% ^ff%^c&>^K_A^ CXZfddle`ZXk`fe# gi\d` i\Zfdgk\eZ\ [lZ_\][\gifa\k Ijld Insight :\ikX`ej gifa\kj `dgc`hl\ek [\ efdYi\lo XZk\lij \k j\im`Z\j# \k `c \jk i\ZfddXe[ [ËkXYc`i le gcXe [\ Zfddle`ZXk`fe \e [Ylk [\gifa\k#gflig\id\kki\~Z_XZle[ËXZZ[\i ~cË`e]fidXk`fe[fek`cXY\jf`e% :\gcXe[\Zfddle`ZXk`fe`ek ^i\1 ■cË`[\ek`ÔZXk`fe [\j [\jk`eXkX`i\j [\ cË`e]fi$ dXk`fe2 Xk`fe ~ [`]] lj\i ■le\ [\jZi`gk`fe [\ cË`e]fid iXggfikj[ËXmXeZ\d\ek#[fee\j#ZXc\e[i`\i# [fZld\ek Xk`fek\Z_e`hl\#\kZ% 2 lj\ic\j[`m\ij ■c\jdk_f[\jlk`c`j\jgfli[`]] kpg\j[Ë`e]fid Xk`fe2 ■c\j ]ihl\eZ\j fl [Xk\j hl` giZ`j\ek ~ hl\cdfd\ekZ_Xhl\kpg\[Ë`e]fid Xk`fe\jk kiXejd`j% Some projects involve many actors and services, and it is recommended to establish a communication plan early in the project to allow everyone to access to the information they need. This communication plan includes: ■ the identification of recipients of information; ■ a description of the information to be disseminated (progress reports, data, schedule, technical documentation, ...); ■ the methods used to distribute various types of information; ■ the frequency or dates that specify when each type of information is transmitted. Ç0)Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J Gflihlf`cËlk`c`j\i6 FYa\Zk`] U @e]fid\i cË\ej\dYc\ [\j gXik`\j gi\eXek\j ZfeZ\ie\j gXi c\ gifa\k fl hl` \e jlY`jj\ek le`dgXZk% U Fi^Xe`j\ic\jXZk`fej[\Zfddle`ZXk`fe#\e [[l`i\ cX Z_Xi^\ [\ kiXmX`c `e[l`k\# \k cË`ek$ ^i\i[Xejc\jXZk`m`kj[lgifa\k#gfli^XiXek`i hlË\cc\jj\ifekY`\eiXc`j\j% :fek\ok\ C\ gcXe [\ Zfddle`ZXk`fe \jk Zfel le\ ]f`j hl\ c\ Z_\] [\ gifa\k X iXc`j le gi\$ d`\iZX[iX^\[lgifa\k#[\j\j`dgXZkj#\k[\ cË\ej\dYc\[\jgXik`\jgi\eXek\jhl`mfekki\ kflZ_\j% @c g\lk ki\ cXYfi \e i\cXk`fe Xm\Z cX [`i\Z$ k`fe[\cXZfddle`ZXk`fe[\cË\eki\gi`j\#gfli gifÔk\i [l jXmf`i$]X`i\# \k gfli \e ]XZ`c`k\i cË\oZlk`fe^iZ\~lejflk`\egclj]fik% U :_Xhl\XZk`fe[\Zfddle`ZXk `feX$k$\cc\k X]]\Zk\~leXZk\li[lgifa\k6 U C\ gcXe [\ Zfddle`ZXk`fe gimf`k$`c le [`j$ gfj`k`] [\ i\Zl\`c \k [\ kiX`k\d\ek [\j iXZ$ k`fejjlic\gifa\k6 U :fdd\ekcX[`i\Zk`fe\jk$\cc\`dgc`hl\[Xej c\gcXe[\Zfddle`ZXk`fe6 U C\Zc`\ekX$k$`cmXc`[c\gcXe[\Zfddle`ZX$ k`fe6 U C\ gcXe [\ Zfddle`ZXk`fe Zfek`\ek$`c le gcXee`e^[\jXZk`fej[\Zfddle`ZXk`fe6 U C\ gcXe [\ Zfddle`ZXk`fe \jk$`c Zf_i\ek Xm\Zc\j^iXe[jaXcfej[lgifa\k6 O FLK@C *+ « La communication requiert 25 % du temps du dirigeant », Chester Barnard. :fdd\ekcËlk`c`j\i6 ( @[\ek`Ô\i cË\ej\dYc\ [\j gXik `\j gi\eXek\j [lgifa\k% ) J\^d\ek\i Z\j gXik`\j gi\eXek\j \e [`]]$ i\ekj^iflg\jZ`Yc\j% * ;k\id`e\ic\jkpg\j[\d\jjX^\jhl\cËfe jfl_X`k\[`]]lj\i~Z_Xhl\^iflg\Z`Yc\% + Jc\Zk `fee\ic\jdfp\ej[\Zfddle`ZXk`fe ZfdgXk`Yc\jXm\ZcXZlckli\[Ë\eki\gi`j\% , ykXYc`ileYl[^\kgim`j`fee\c[\Zfddle`$ ZXk`fe~`ek^i\iXlYl[^\k[lgifa\k% - D\kki\ \e gcXZ\ le gifZ \jjlj [\ Zfekic\ XÔe[ËmXcl\icË\]ÔZXZ`k[lgcXe[\Zfddle`$ ZXk`fe~kflkdfd\ek% 8mXekX^\j O CXd`j\\egcXZ\[Ële\Zfddle`ZXk`fei^lc` i\ i[l`kc\ji`jhl\j[\ild\lij\k[\g\lijXjjf$ Z`\jXlgifa\k% O CXkiXejgXi\eZ\]Xmfi`j\cËXZZ\gkXk`fe[lZ_Xe$ ^\d\ek^eigXic\gifa\k% GiZXlk`fej~gi\e[i\ O Lk`c`j\i[\jjlggfikj[\Zfddle`ZXk`fej`dgc\j% O Üki\~cËZflk\[\jiXZk`fej[\Z_XZle% Dk_f[fcf^`\\kZfej\`cj O :fddle`hl\igclkkcXi^\d\ek#jXejgfliXlkXek Mi`Ô\icXifYljk\jj\[lgcXe[\Zfddle`ZX$ k`fe\eigfe[XekXlohl\jk`fejjl`mXek\j1 U Kflk\j c\j Z`Yc\j fek$\cc\j k gi`j\j \e Zfdgk\6 Ç0*Ç efp\ic\j^\ejjfljcË`e]fidXk`fe% cË\ogc`ZXk`fe \k cX [`jg fe`Y`c`k [\ cË`e]fidXk`fe% O =Xmfi`j\i C\gcXe[\Zfddle`ZXk`fe[lgifa\k © Dunod – Toute reproduction non autorisée est un délit. ykXg\j FLK@C *, C\jgiZXlk`fejali`[`hl\j ;<LOG@ß><J;8EJC<JHL<CJ@C<JK@DGFIK8EK ;<E<G8JKFD9<I C\[c`k[\dXiZ_Xe[X^\ <eki\gi`j\Zc`\ek\ ;`i`^\Xekj`^eXkX`i\ [lZfekiXk yhl`g\gifa\k :_\][\gifa\k Gi\jkXkX`i\ =flie`jj\li[\gi\jkXk`fej Contrat signé ;`i`^\Xekj`^eXkX`i\ [lZfekiXk Définition puis validation des prestations attendues I\jgfejXYc\_`iXiZ_`hl\ [lgi\jkXkX`i\ Contrat de travail lien de subordination C\i`jhl\[Ë`dd`ok`fe <eki\gi`j\Zc`\ek\ =flie`jj\li Compte-rendu iXc`jXekleZfekiXkXm\ZfYc`^Xk`fe d’avancement [\ijlckXk yhl`g\ [l]flie`jj\li yhl`g\gifa\k Pas de directive ni de nouvelles contraintes sur la manière de faire <eijld Insight CX iXc`jXk`fe [Ële gifa\k eZ\jj`k\ i^lc` i\$ d\ek c\ i\Zflij ~ [\j ]flie`jj\lij% ) gf`ekj [ËXkk\ek`fe[f`m\ekki\d`jjfljZfekic\1 Xk`fej _fij ■ ;Xej c\ ZXj [ËXZ_Xk [\ gi\jk ZfekiXk [Ë`eki`d# c\ c`\e [\ jlYfi[`eXk`fe [f`k `dgiXk`m\d\ek i\jk\i \eki\ c\ gi\j$ kXkX`i\\kcXjfZ`kcË\dgcfpXek#gflim`k \i c\[c`k[\dXiZ_Xe[X^\% ■ ;Xejc\ZXj[ËleZfekiXkgXjjXm\Zle\fYc`$ ^Xk`fe [\ ijlckXk# cËhl`g\ gifa\k m\`cc\iX ~ e\gXjXaflk\i[Ë\o`^\eZ\jfl[\ZfekiX`ek\j \eZflij[\gifa\k#jXejXlki\X[XgkXk`fe[l ZfekiXk#gflim`k \ihl\c\]flie `jj\ligl`jj\ aljk`Ô\i[\e\gcljk\e`ic\jijlckXkjZfem\$ elj%:Ë\jkc\i`jhl\[Ë`dd`ok`fe% The implementation of a project requires the regular use of suppliers. 2 points of attention must be brought under control: ■In the case of purchase of services out of interim agreement, subordination must remain between the provider and the company that employs him. This prevents the illegal subcontracting. ■In the case of a contract with an obligation of result, the project team will make sure not to add requirements or constraints during the project without further adaptation of the contract, to avoid the supplier to justify from not achieving the objectives. This is the risk of interference. Ç0+Ç Gflihlf`cËlk`c`j\i6 :fdd\ekcËlk`c`j\i6 FYa\Zk`] ykXg\j J\ gidle`i [\j [\lo g` ^\j \jj\ek`\cj hl` ^l\kk\ek c\j Z_\]j [\ gifa\k [Xej c\lij i\cX$ k`fejXm\Zc\lij]flie`jj\lij1 U C\[c`k[`k½[\dXiZ_Xe[X^\¾[XejcËXZ_Xk [\gi\jkXk`fej`ek\cc\Zkl\cc\j#gflmXekZfe[l`i\ ~ [\j jXeZk`fej gZle`X`i\j fl [\j g\`e\j [Ë\dgi`jfee\d\ek# gfli c\j g\ijfee\j i\j$ gfejXYc\j[\cXjfZ`k]flie`jj\liZfdd\[\ cXjfZ`kZc`\ek%½Kflk\fgiXk`fe~YlkclZiX$ k`] [\ ]flie`kli\ [\ dX`e$[ËÅlmi\ hl` X gfli \]]\k[\ZXlj\ilegial[`Z\XljXcXi`hlË\cc\ ZfeZ\ie\fl[Ëcl[\icËXggc`ZXk`fe[\j[`jgfj`$ k`fej[\cXcf`#[\i ^c\d \ekfl[\Zfem\ek `fe fl XZZfi[ Zfcc\Zk`] [\ kiXmX`c# fl ½dXiZ_Xe$ [X^\¾#\jk`ek\i[`k\¾8ik`Zc\C/)*($([l:f[\ [l kiXmX`c % C\ [c`k [\ dXiZ_Xe[X^\ \jk kX$ Yc`cfijhl\c\gi\jkXkX`i\`ek\im`\ekXlj\`e[\ cËhl`g\ gifa\k Zfdd\ le hl`g`\i [\ cË\eki\$ gi`j\#XcfijhlË`c[\miX`kgi\e[i\j\j[`i\Zk`m\j Xlj\`e[\jfe\eki\gi`j\\dgcfp\lj\% U C\ i`jhl\ [Ë`dd`ok `fe# [fek cX Zfejh l\eZ\ \jkcXgfjj`Y`c`kgflile]flie`jj\li[\e\gclj k\e`i jfe fYc`^Xk`fe [\ ijlckXkj `e`k`Xc\d\ek kXYc`\ [Xej c\ ZfekiXk% @c `ek\im`\ek cfijhl\ c\ [fee\li[Ëfi[i\jË`dd`jZ\[XejcXiXc`jXk`fe[\ cXgi\jkXk`fe#\e`dgfjXekle\dXe` i\[\]X`i\ fl le\ eflm\cc\ ZfekiX`ek\ ~ jfe ]flie`jj\li% C\ ]flie`jj\li g\lk e\ gclj ki\ k\el i\jgfe$ jXYc\[\cXefe$Xkk\`ek\[lijlckXkXkk\e[l% ( ;Ôe`igiZ`jd\ekc\jc`miXYc\jXkk\e[lj\k c\j ZXiXZki`jk`hl\j [\ cX gi\jk Xk`fe Xkk\e[l\ [Xejc\ZX[i\[lZfekiXk[Ôe`%C\g`cfkX^\[\ cXi\cXk`fej\]\iXjliZ\kk\j\lc\YXj\% ) ykXYc`i c\j df[Xc`kj [\ ]feZk`fee\d\ek Xm\Zc\]flie`jj\li1 Ç ;XejcXjflj$kiX`kXeZ\[\gi\jkXk`fej#[Ôe`i c\j i ^c\j [\ ]feZk`fee\d\ek Xm\Z c\ gi\j$ kXkX`i\% D\kki\ \e gcXZ\ [\j Zfe[`k`fej [\ kiXmX`cjXeji`jhl\1j`c\gi\jkXkX`i\[`jgfj\ [Ële\ X[i\jj\ c\Zkife`hl\ gifa\k# Z\cc\$Z` [`jgfj\ [Ële\ \ok\ej`fe [l kpg\ ½ \ok ¾ fl ½\ok\ie\¾% Ç ;Xej c\j ZfekiXkj Xm\Z fYc`^ Xk`fe [\ ijlc$ kXkj 1 [Ôe`i c\j df[Xc`kj [\ Zfdgk\j$i\e$ [lj[ËXmXeZ\d\ek1gi`f[`Z`k\keXkli\[\j `e]fidXk`fejkiXejd`j\j% FLK@C *, Les risques juridiques sont réels dans les projets. Leurs conséquences peuvent être insoutenables pour les entreprises. Dk_f[fcf^`\\kZfej\`cj Dd\ j` c\ Z_\] [\ gifa\k X g\l [\ i`jhl\j [Ëki\g\ijfee\cc\d\ek\eZXlj\[Xejc\j[\lo g` ^\j ZfeZ\iej# `c \jk [\ jfe ic\ \jj\ek `\c [\ gifk^\i jfe \eki\gi`j\ \k j\j [`i`^\Xekj \ed\kkXek\egcXZ\c\ji ^c\j[\]feZk `fee\$ d\ekX[Xgk\j% O :fek\ok\ CËXZ_Xk [\ gi\jk Xk`fej `ek\cc\Zkl\cc\j g\id\k [\ dfY`c`j\i [\j Zfdgk \eZ\j XYj\ek\j \e `ek\ie\\kX`ej`[\iXc`j\i[\jkZ_\j[\gif$ a\kjflm\ek`e_XY`kl\cc\jgflicË\eki\gi`j\% CX ZfekiXZklXc`jXk`fe jflj cX ]fid\ [ËfYc`^X$ k`fe[\ijlckXkj\jk^eiXc\d\ekgcljXmXe$ kX^\lj\ gfli c\ Z_\] [\ gifa\k# gfli g\l hl\ c\j Zfe[`k`fej jf`\ek i\hl`j\j 1 ZXgXZ`k ~ \ogc`Z`k\igiZ`jd\ekc\ijlck XkÔeXcXkk\e[l# \kZXgXZ`k~kiflm\ile]flie`jj\liXZZ\gkXek [\jË\e^X^\ijlile\fYc`^Xk`fe[\ijlckXk% Ç0,Ç 8mXekX^\j O ym`k\i [\j g` ^\j hl` g\lm\ek Xmf`i [\j Zfej$ hl\eZ\j e]Xjk\j jli c\ gifa\k 1 XYXe[fe [\ cËfYc`^Xk`fe[\ijlckXk#[c`k[\dXiZ_Xe[X^\% GiZXlk`fej~gi\e[i\ O C\ji ^c\jd`j\j\egcXZ\gflim`k \ic\[c`k[\ dXiZ_Xe[X^\ fek gfli Zfejhl\eZ\ [\ c`d`k\i cË`ek^iXk`fe [l gi\jkXkX`i\ [Xej cX m`\ Zfcc\Z$ k`m\ [\ cË\eki\gi`j\ Zc`\ek\% @c g\lk \e ijlck\i le\[dfk`mXk`fe#mf`i\le\[dfY`c`jXk`fe%Gfli c`d`k\i c\j `dgXZkj e^Xk`]j# @c \jk `dgfikXek [\ cl`\ogc`hl\ic\jiX`jfej[\c\lid`j\\egcXZ\% C\jgiZXlk`fejali`[`hl\j © Dunod – Toute reproduction non autorisée est un délit. ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J C\kXYc\Xl[\ZfdgXiX`jfe [\jf]]i\ji\l\j FLK@C *- C<K89C<8L;<:FDG8I8@JFE;<JF==I<JI<xL<J Gifa\k1 :i`k i\j 8gg\c[Ëf]]i\j1 Gf`[j I\jgfejXYc\[\cËXZ_Xk1 =flie`jj\li8 =flie`jj\li9 ;Xk\1%%&%%&¿% =flie`jj\li: ymXclXk`fe ymXclXk`fe ymXclXk`fe ymXclXk`fe ymXclXk`fe ymXclXk`fe gfe[i\ gfe[i\ gfe[i\ :i`k i\jhlXc`k Igfej\~cX]feZk`fe( Igfej\~cX]feZk`fe)¿ :i`k i\j[\Zfkj :fkj[ËXZhl`j`k`fe :fkj[\dX`ek\eXeZ\ :fk^cfYXc[\gfjj\jj`fe :i`k i\`eefmXk`fe :i`k i\j]flie`jj\li Jfc`[`k]`eXeZ` i\ CfZXc`jXk`fe 8gk`kl[\~kiXmX`cc\i\egifa\k ;m\cfgg\d\ek[liXYc\ :i`k i\jc`j~cX]flie`kli\ E`m\Xl[\j\im`Z\ :XgXZ`k~k\e`ic\aXcfe[lgifa\k IXZk`m`k KFK8C KfkXc]flie`jj\li81 KfkXc]flie`jj\li91 KfkXc]flie`jj\li:1 Ijld Insight C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\l\j \jkle[\jg`mfkj[lgifZ\jjlj[ËXZ_Xk[\gif$ [l`kfl[\j\im`Z\%Jfedf[ c\g\lkki\kXYc` gXic\j\im `Z\XZ_Xk#\k`c\jkX[Xgk~cXjg$ Z`ÔZ`k [\j XZ_Xkj [Xej c\j gifa\kj% J\j gi\$ d` i\j c`^e\j Zfdgi\ee\ek cX c`jk\ jgZ `Ôhl\ [\jY\jf`ej~jXk`j]X`i\gXicËXZ_XkZfeZ\ie% Gl`j#Xl]li\k~d\jli\[l[iflc\d\ek[lgif$ Z\jjlj XZ_Xk# \k [\j [`]]i\ek\j f]]i\j i\l\j# c\ kXYc\Xl \jk Zfdgck [\j mXclXk`fej jli Z_XZle [\j Zi`k i\j [Ôe`j% :\cX g\id\k [\ gif[l`i\ [\j mXclXk`fej gfe[i\j hl` jfek Zldlc\jgXi]flie`jj\li%@c\eijlck\leZcXj$ j\d\ek[\j]flie`jj\lij#[fekc\jgi\d`\ijjfek ^Xi[jgflic\jg_Xj\jÔeXc\j[\e^fZ`Xk`fe% The table to compare received tenders is one of the cornerstones of the product or service purchase process. His model can be established by the purchasing department, and it is adapted to the specific procurement in projects. His first lines include specific list of requirements to be met by the relevant purchase. Then, as the procurement process unfolds, and when the various offers are received, the table is completed with assessments on each criterion. This allows to produce ratings which are aggregated by supplier. The result is a ranking of the suppliers, the first of which are selected for the final stages of negotiation. Ç0-Ç ;FJJ@<I* GIyM F@IC<J:FéKJ&;yC8@J&I@JHL<J FYa\Zk`] U ;Ôe`i cË\ej\dYc\ [\j Zi`k i\j a priori hl` mfekg\id\kki\[\Z_f`j`ic\]flie`jj\lii\k\el gflileXZ_Xk[fee#X`ej`hl\c\lijgfe[iX$ k`feji\cXk`m\j% U :fdgXi\i [\ dXe` i\ fYa\Zk`m\ c\j f]]i\j i\l\j#gfligflmf`iZ_f`j `icXd\`cc\li\f]]i\# \k X`ej` j\ gidle`i [Ëm\ekl\cj jflgfej [\ ZfeÕ`kj[Ë`ekikj% :fek\ok\ C\ kXYc\Xl [\ ZfdgXi X`jfe \jk Xljj` lk`c`j [Xej c\j j\im`Z\j XZ_Xk gfli c\j XZ_Xkj efe$ gifa\kj%@c\jk[feZal[`Z`\lo[\j\gifZli\ic\ df[ c\[\kXYc\Xl[lj\im`Z\XZ_Xk#jË`c\o`jk\# \k[ËXggfik\i[\jX[XgkXk`fejgifa\kj`eZ\j$ jX`i\% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U ykXYc`i [ j c\ [Ylk [\ cX ZfejlckXk`fe cX c`jk\ [\j Zi`k i\j hl` mfek ki\ lk`c`jj gfli [gfl`cc\i c\j f]]i\j% ykXY c`i Xljj` c\j Zf\]Ô $ Z`\ekj [\ gfe[iXk`fe ~ Xggc`hl\i ~ Z_XZle [Ë\lo#\kc\kpg\[ËZ_\cc\[ËmXclXk`felk`c`j\% Le\Z_\cc\[\'~,fl[\'~('\jkZfddl$ ed\ekX[d`j\% U :fddle`hl\ikflkflgXik`\[\Z\jZi`k i\j [Xej c\ [fjj`\i [\ ZfejlckXk`fe% @c \jk i\Zfd$ dXe[[Ë`ek^i\icXgXik`\½:i`k i\jhlXc`k¾ [Xej c\ [fjj`\i [\ ZfejlckXk`fe# gfli hl\ c\j ]flie`jj\lij [fee\ek c\lij igfej\j [`i\Z$ k\d\ek [Xej Z\ kXYc\Xl# Xjjfik`\j [\ c\lij Zfdd\ekX`i\j\kaljk`ÔZXk`fej% U I\dgc`i c\j ½ :i`k i\j ]flie`jj\li ¾ XmXek dd\cXiZ\gk`fe[\jf]]i\j#ZXic\jigfej\j eË\e[g\e[\ekgXj% U 8eXcpj\i c\j f]]i\j le\ ~ le\# \e Zfdd\e$ XekgXic\jZi`k i\jhlXc`k%GfliZ_Xhl\]feZ$ k`fe#gifZ[\i~cËmXclXk`fe#[\gi]i\eZ\\e ^iflg\ gcli`[`jZ`gc`eX`i\ `ek^iXek [\j efe$ jgZ`Xc`jk\j# gfli ^XiXek`i cX Zfdgi_\ej`fe [\cXigfej\% U Jfdd\i c\j mXclXk`fej gfe[i\j# \k Zfejkil`i\c\ZcXjj\d\ek[\j]flie`jj\lij% U <oZcli\ c\j ]flie`jj\lij ki j [ZXcj m\ij c\YXj%:_f`j `igflile\c`jk\i\jki\`ek\short list c\j ) fl * ]flie`jj\lij c\j d`\lo gcXZj# \kZfek`el\ic\gifZ \jjljXZ_Xk1e^fZ`Xk`fe# Z_f`o\kZfekiXZklXc`jXk`fe% Comparer avec rigueur les offres des fournisseurs, pour faire le bon choix, et éviter les conflits d’intérêts. Dk_f[fcf^`\\kZfej\`cj U :\ikX`ej Zi`k i\j g\lm\ek ki\ i[_`Y`kf`i\j jË`cje\jfekgXjjXk`j]X`kj%C\kXYc\Xl[f`kc\j d\ek`fee\i% U :\ikX`e\j mXclXk`fej i\jk\ek jlYa\Zk`m\j ½:i`k i\j`eefmXk`fe¾#½IXZk`m`k¾ %@c\jk `dgfikXek [\ c\j gfj\i ~ gclj`\lij# [Xej le\ [dXiZ_\gXik`Z`gXk`m\\kjXejcf^`hl\_`iXi$ Z_`hl\% U @c\jkgi]iXYc\[\i\dgc`ic\jZi`k i\j[\Zfkj \e[\ie`\i#gflihlË`cje\m`\ee\ekgXj`eÕl\e$ Z\i[\dXe` i\`eZfejZ`\ek\c\jmXclXk`fej[\j Xlki\jZi`k i\jgi]i\eZ\`eZfejZ`\ek\gXi] f`j [\cXjfclk`fecXdf`ejZ_ i\#hlXe[cXgi\jj`fe jlic\Yl[^\k[lgifa\k\jk]fik\ % O Ç0.Ç 8mXekX^\j O :_f`j`i c\j [\lo fl kif`j ]flie`jj\lij c\j gclj X[Xgkj gfli iXc`j\i le gif[l`k fl le j\im`Z\# gflicXeZ\icXg_Xj\[\e^fZ`Xk`feÔeXc\XmXek Z_f`o% O JËXjjli\ihl\c\]flie`jj\lij\iXZ_f`j`jli[\j Zi`k i\jkXe^`Yc\j\k`eZfek\jkXYc\j% GiZXlk`fej~gi\e[i\ O GigXi\ic\jZi`k i\j[\Z_f`o[ jc\[Ylk[\cX ZfejlckXk`fe#gflic\jZfddle`hl\i[XejcËXgg\c [Ëf]]i\j#\kc\jlk`c`j\i[\dXe` i\aljk\[Xejc\ [gfl`cc\d\ek% i\j[\Z\kXYc\Xl\e^iflg\gcl$ O I\dgc`ic\jZi`k i`[`jZ`gc`eX`i\gfli\ei\e]fiZ\icXg\ik`e\eZ\% C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\l\j Gflihlf`cËlk`c`j\i6 FLK@C *- ;FJJ@<I + Iy8C@J<I C<GIFA<K C \jfYa\Zk`]j[lgifa\kfekk[Ôe `j#\kc\Z_\][\gifa\kjX`khl`]X`khlf`#gflihlXe[# gfli ZfdY`\e# \k Xm\Z hl\cj i`jhl\j C\j kZ_\j [l gifa\k jfek cXeZ\j# \k `c ]Xlk jËXjjli\ihl\kflkj\[iflc\Zfe]fidd\ekXlogim`j`fej¿flefe% C\g`cfkX^\gfli^Xi[\ic\ZXg ;\cXdd\dXe` i\hlËleeXm`^Xk\lihl`kiXm\ij\cËXkcXek`hl\#c\Z_\][\gifa\kjË`dgfj\ [\j i\c\mj [\ gfj`k`fe c\j gclj i^lc`\ij gfjj`Yc\j gfli `[\ek `Ô\i jË`c \jk kflaflij Xc`^e jlijfeZXg% C\g`cfkX^\[lgifa\kj\iXc`j\[feZ[\dXe` i\Zfek`el\\kg\id\k[\[k\Zk\ic\jZXikj gXi iXggfik Xlo gim`j`fej% 8m\Z jfe hl`g\# c\ Z_\] [\ gifa\k cXYfi\ Xcfij [\ eflm\cc\j gim`j`fej[Xejc\Ylk[\iXaljk\icXkiXa\Zkf`i\[lgifa\k% @e`k`Xc`j\i c\gifa\k :X[i\i c\gifa\k Gimf`ic\j Zfkj&[cX`j& i`jhl\j IXc`j\i c\gifa\k :cfi\ c\gifa\k Gij\im\icË\e^X^\d\ek[Xejc\gifa\k C\gifa\kZfej`jk\[feZ~gimf`igflig`cfk\i#\kg`cfk\igflii\$gimf`i G`cfk\igfliiXjjli\ic\ZfddXe[`kX`i\ LeZfddXe[`kX`i\dXc`e]fid\jkleZfddXe[`kX`i\`ehl`\k#\kleZfddXe[`kX`i\`ehl`\k g\lk[\m\e`ileZfddXe[`kX`i\X^i\jj`] ;\lo ]fidXkj [\ [fZld\ek g\id\kk\ek [\ jkilZkli\i c\j `e]fidXk`fej ~ cXYfi\i \k ~ Zfddle`hl\i1 Ç0/Ç ;FJJ@<I U c\ kXYc\Xl [\ Yfi[ [l gifa\k# gfli Zfddle `hl\i [\ dXe` i\ j`dgc\ \k ^iXg_`hl\ cËkXk [\jXek[lgifa\k2 U c\iXggfik[ËXmXeZ \d\ek[lgifa\k#hl`[kX`cc\cXj`klXk `fe~[Xk\[lgifa\k#gfli\e]XZ`$ c`k\icËXeXcpj\#\kgfli\e^Xi[\icXkiXZ\kflkXlcfe^[lgifa\k% Dk_f[\j[\d\jli\[\cËXmXeZ \d\ekZfdgcd\ekX`i\j + *dk_f[\j[\ZXcZlcjfekjpdYfc`hl\j[lg`cfkX^\[\gifa\k1 U cËXmXeZ\d\ek g_pj`hl\ g\id\k [\ dXe` i\ ÔXYc\ [\ hlXek `Ô\i cËkXk [ËXmXeZ\d\ek [\j kiXmXlo#kZ_\~kZ_\2 U cXmXc\liXZhl`j\\jkle`e[`Z Xk\li[[l`k[\cËXmXeZ \d\ekg_pj`hl\#hl`[fee\le\m`j`fe dfekX`i\[\cËXmXeZ \d\ekg_pj`hl\#\k[\cËkXk[\jXek[lgifa\k2 U c\j`e[`Z\j[\g\i]fidXeZ\\eZfk\k\e[cX`#hl`]fidXc`j\ekcXj`klXk`fe[lgifa\k% C\g`cfkX^\#gifZZlgXk`fe[\kflk\cËhl`g\[\gifa\k @ceËpXgXj[\Yfeg`cfk X^\jXeji\dfek \ÔXYc\ [Ë`e]fidXk`fej [l k\iiX`e% Kflj c\j XZk\lij gif$ a\kjfekdfY`c`jjgfliiXc`j\ic\jkiXmXlo#dX`j Xljj` gfli ]X`i\ jXmf`i ~ hl\c e`m\Xl [ËXmXeZ\$ d\ek `cj j\ kiflm\ek# hl\cc\j [`]Ô Zlckj `cj i\e$ Zfeki\ek#hl\cji`jhl\jjfek\ekiX`e[Ëmfcl\i% JFDD8@I< *. GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek%%%%%%%%%%%%%%%%%%%%%%%('' */C\kXYc\Xl[\dXki`j\[\jc`miXYc\j%%%%%%%%%%%%%%%%%%%%%%%%%% (') Le\[\jZcj[lYfe]feZk`fee\d\ek[lg`cfkX^\\jk [\kiXmX`cc\i\eZfeÔXeZ\Xm\Zc\jXZk\lijgifa\k1 *0C\kXYc\Xl[\j_pgfk_ j\jgi`j\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%('+ U C\Z_\][\gifa\kdfeki\hl\kflk\jc\j`e]fi$ +'C\[`X^iXdd\[\>XekkXm\ZXmXeZ\d\ek%%%%%%%%%%%%%% ('- dXk`fej jfek gi`j\j \e Zfdgk\# hl\cc\ hl\ jf`k cXj`klXk`fe#]XmfiXYc\fl[]XmfiXYc\% +( CËXmXeZ\d\ekg_pj`hl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%('/ U I`\e eË`em`k\ c\j XZk\lij gifa\k ~ ZXZ_\i fl ~ +)CXmXc\liXZhl`j\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(() kiXej]fid\ile\j`klXk`fegflij\gifk^\ig\i$ jfee\cc\d\ek% +*C\ZfeZ\gk[Ë@G:\k[Ë@G;%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((- U CËkXk [Ë\jgi`k hl` i ^e\ Xl j\`e [\ cËhl`g\ g\id\k ~ Z_Xhl\ XZk\li [Ë\ogi`d\i c\j Xc\ik\j hl` c\li j\dYc\ek eZ\jjX`i\j# jXej j\ d\kki\ \lo$dd\j\e[Xe^\i% C\ji\c\mj[ËXmXeZ \d\ek[f`m\ekj\]X`i\[Xej c\ ZX[i\ [\ ile`fej i`kl\cc\j# hl` g\id \kk\ek [Ë`ejkXcc\i le k\dgf [Xej c\ gifa\k# Zfdd\ le YXkk\d\ek [\ ZÅli# \k [\ gij\im\i cË\e^X^\$ d\ek[\cË\ej\dYc\[\jhl`g`\ij% Ç00Ç ++C\kXYc\Xl[\Yfi[[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((/ +,C\gifZ\jjlj[\dXki`j\[\jdf[`ÔZXk`fej%%%%%%%%%%% ()' +-CX[\dXe[\[\df[`ÔZXk`fe%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()+ +.C\kXYc\Xl[\dXki`j\[\j_\li\jgXjj\j%%%%%%%%%%%%% ()+/C\kXYc\Xl[\dXki`j\[\jXZ_Xkj%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()/ +0CXÔZ_\XZk`fei`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*' ,'CXdXki`Z\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*) FLK@C *. GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek JKIL:KLI<;ËLEI8GGFIK;Ë8M8E:<D<EK IXggfik[ËXmXeZ\d\ek @% J`klXk`fe^eiXc\[lgifa\k 8ggiZ`Xk`fe^cfYXc\#jXk`j]XZk`feZc`\ek`ek\ie\&\ok\ie\ # c`miXYc\j#Zfkj#[cX`j#i\jg\ZkgifZ[li\jhlXc`k#i`jhl\j#\kZ% @@% C\j]X`kjdXihlXekj ;\gl`jc\[\ie`\iiXggfik[\j`klXk`fe[\gifa\k#\kc\li `dgXZk\eg\i]fidXeZ\#Zfkj#[cX`ji`jhl\j#jXk`j]XZk`fe [\jgXik`\j`eki\jj\j @@@%C\jc`miXYc\j C`miXYc\j[\cXgi`f[\gXjj\#c`miXYc\j[\cXgi`f[\~m\e`i @M% C\j[cX`j ykXg\jXkk\`ek\jg\e[XekcXgi`f[\#kXg\jgiml\jgfli cXgifZ_X`e\gi`f[\#XZk`fejZfii\Zk`m\jgifgfj\j#gcXee`e^ [\>Xekkim`j#gi`eZ`gXc\jmfclk`fej#[`X^iXdd\k\dgj&k\dgj M% C\jZfkj\ei\jjfliZ\j_ldX`e\j KXYc\Xl[\dXki`j\[\j_\li\jgXjj\j#gi`eZ`gXc\j mfclk`fej#Zfdd\ekX`i\jlic\i\jk\~]X`i\#gifgfj`k`fej [ËXZk`fej#[`X^iXdd\[\jl`m`[\j_\li\j M@%C\jZfkj\eXZ_Xk[\dXki`\cj&hl`g\d\ekj KXYc\Xl[\dXki`j\[\jZfkj[ËXZ_Xk#gi`eZ`gXc\jmfclk`fej# Zfdd\ekX`i\jlic\i\jk\~[g\ej\i#gifgfj`k`fej[ËXZk`fej# [`X^iXdd\[\jl`m`[\j[g\ej\j M@@% Jpek_ j\]`eXeZ` i\ M@@@% I`jhl\j I\^`jki\[\ji`jhl\j#dXki`Z\[\ji`jhl\j% <eijld Insight C\iXggfik[ËXmXeZ\d\ek\jkle[fZld\ekgif$ [l`kgXic\Z_\][\gifa\k~`ek\imXcc\i^lc`\i jlic\gifa\k%@c[i\jj\cËkXk[\jc`\lo#]fid Xc`j\ c\j ]X`kj dXihlXekj ~ cX [Xk\ [\ i[XZk `fe# \k gij\ek\cXi\$gim`j`fe~Ôe[\gifa\k% @cZfejk`kl\cXg`\ii\Xe^lcX`i\[\cXZXg`kXc`jX$ k`fe [\ cË\ogi`\eZ\ [l gifa\k# \e g\id\kkXek lejkfZbX^\[\j`e]fidXk`fejkflkXlcfe^[l gifa\k% The progress report is a document produced by the project manager at consistent intervals throughout the project. It builds a progress status chart, formalizes the principal events and introduces the forecast at completion of the project. It constitutes the keystone of the project experience formalization by allowing for data storage throughout the project. Ç(''Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] CËcXYfiXk`fegi`f[`hl\[liXggfik[ËXmXeZ\$ d\ek[\gifa\kg\id\kXlZ_\][\gifa\k[\1 U ZXg`kXc`j\ic\j`e]fidXk`fej2 fikXlg`cfk X^\Xl U gi\e[i\[li\ZlcgXiiXgg hlfk`[`\e[lgifa\k\k[\jfehl`g\2 U Zfddle `hl\i ]fid\cc\d\ek m\ij c\j gXik `\j `eki\jj\j1[c`mi\iZ\[fZld \ekXl[fee \li [Ëfi[i\# \k c\ d\kki\ ~ [`jg fj`k`fe Xlo [`]]$ i\ekjd\dYi\j[\cËhl`g\[\dXeX^ \d\ek[\ gifa\k% :fek\ok\ C\ iXggfik [ËXmXeZ\d\ek [\ gifa\k `ek ^i\ [\j flk`cj [\ g`cfkX^\ mlj gXi X`cc\lij [Xej Z\k flmiX^\ 1 gcXee`e^ [\ >Xekk# [`X^ iXdd\ k\dgj&k\dgj# kXYc\Xl [\ dXk i`j\ [\j _\li\j gXjj\j#kXYc\Xl[\dXki`j\[\jZfkj[ËXZ_Xk# i\^`jki\[\ji`jhl\j#dXki`Z\[\ji`jhl\j% C\iXggfik[ËXmXeZ\d\ek]X`kgXik`\[\cXjkiX$ k^`\ [\ [fZld\ekXk`fe \k [\ Zfddle`ZXk`fe [lgifa\k% FLK@C *. U =fidXc`j\ic\iXggfik[ËXmXeZ\d\ek% U ;`]]lj\i Xlgi j [\ cX Z`Yc\ [Ôe `\ [Xej c\ gcXe [\ dXeX^\d\ek [\ gifa\k% JkfZb\i c\ Le rapport ijlckXk[XejcXYXj\[fZld\ekX`i\% d’avancement Dk_f[fcf^`\\kZfej\`cj rassemble C\iXggfik[ËXmXeZ\d\ek\jkle[fZld\ek]fik l’ensemble [l[iflc\d\ek[lgifa\k%@ccX`jj\iXle\kiXZ\ des informations [liXYc\#hl`j\iX\ogcf`k\kflkXlcfe^[lgif$ significatives a\k\kXljj`cfij[\jXeXcpj\j[\i\kfli[Ë\og$ d’un projet au cours i`\eZ\ \e Ôe [\ g_Xj\ \k \e Ôe [\ gifa\k% @c de son exécution. \jk `dgfikXek# gfli c\ Z_\] [\ gifa\k# [Ëki\ Il est périodique. Xlk_\ek`hl\\k_feek\[XejjfecXY fiXk`fe% C\ Z_\] [\ gifa\k [f`k jËXkkXZ _\i ~ \ogc`Z `k\i jXg\iZ\gk`fe[\cXj`klXk`fe#Xldfd\ekf`c i[`^\c\[fZld\ek% C\Zfek\el\jk[\cXi\jgfejXY`c`k[lZ_\][\ gifa\k# dX`j `c \jk `dgfikXek [\ c\ ]X`i\ iX$ c`j\i gXi cËhl`g\ [\ dXeX^\d\ek [\ gifa\k# gfli^XiXek`ijfe\e^X^\d\ekjlic\ji$\jk`$ dXk`fejgif[l`k\j% O :fdd\ekcËlk`c`j\i6 U @[\ek`Ô\i Xl [dXii X^\ [l gifa\k c\ ]fid Xk i\k\el gfli c\ iXggfik [ËXmXeZ \d\ek# c\ i\j$ gfejXYc\ [\ Z\kk\ iXc`jXk`fe ^eiXc\d\ek c\ Z_\] [\ gifa\k \k cX gi`f[`Z`k XjjfZ`\ [fZld\ek\icË\ej\dYc\[Xejc\gcXe[\dXeX$ ^\d\ek[\gifa\kj`Z\[\ie`\i\o`jk\ % U <e Ôe [\ gi`f[\# i\Zl\`cc`i cË\ej\dYc\ [\j `e]fidXk`fej eZ\jjX`i\j ~ cX iXc`jXk`fe [l iXggfik [ËXmXeZ\d\ek% C\j [fee\j g\lm\ek m\e`i[\jZfdgk\j$i\e[lj[\jile`fejgi`f$ [`hl\j_\Y[fdX[X`i\jXm\ZcËhl`g\[\dXeX$ ^\d\ek [\ gifa\k# \k [\j `e]fidXk`fej `jjl\j [\jile`fej[\]iXeZ_`jj\d\ek[\aXcfej% U @dgc`hl\ic\jd\dYi\j[\cËhl`g\[\dXeX$ ^\d\ek [\ gifa\k% ImXcl\i cX j`klXk`fe [l gifa\k [Xej jfe \ej\dYc\ \k mXc`[ \i fl X[Xg$ k\ic\j\jk`dXk`fej~Ôe[\gifa\k% Ç('(Ç 8mXekX^\j O C\ iXggfik [ËXmXeZ\d\ek ]fidXc`j\ [\j g_fkfj jlZZ\jj`m\j [\ cËkXk [l gifa\k# [\ jfe [dXi$ iX^\ ~ jX Zck li\# gfli d`\lo \e [k\Zk\i c\j [i`m\j% O @c jkilZkli\ c\ i\kfli [Ë\ogi`\eZ\ [l gifa\k Xl j\im`Z\[\kfljc\jXlki\jgifa\kj% GiZXlk`fej~gi\e[i\ O CXgij\ekXk`fe[\cXj`klXk`fegifa\kXldfd\ek [\ cX i[XZk`fe [l iXggfik [ËXmXeZ\d\ek [f`k ki\ ~ cX ]f`j ÔXYc\ \k jXej dXe`glcXk`fe# gfli ki\ \ogcf`kXYc\ \k gfli Zfejkil`i\ cX ZfeÔXeZ\ \em\ijc\Z_\][\gifa\k% GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek © Dunod – Toute reproduction non autorisée est un délit. ykXg\j FLK@C */ C\kXYc\Xl[\dXki`j\[\jc`miXYc\j <O<DGC<;<K89C<8L;<D8áKI@J<;<JC@MI89C<J G_Xj\ ;j`^eXk`fe c`miXYc\ Dk_f[\ [\mXc`[Xk`fe I\jgfe$ jXYc\ M\i$ j`fe ;Xk\ gim% i\cc\ mXc`[% J(( J(* ( JgZ`ÔZXk`fe[l Y\jf`e :fd`k[\ i\c\Zkli\ AGD )%* J(' ( ykl[\[\cX ZfeZlii\eZ\ MXc`[Xk`fegXi dXib\k`e^ :JD ) J() ( ;fjj`\i[ËXeXcpj\ [\cXZfeZlii\eZ\ :fd`k[\ i\c\Zkli\ AGD *%( J(( ) ;fjj`\i[ËXiZ_`$ k\Zkli\ MXc`[Xk`fegXi :f[`i :JD :fdd\e$ kX`i\j I\kXi[jli Z\kk\c`miX`jfe J(( J(* J(- ¿ <eijld Insight C\ kXYc\Xl [\ dXki`j\ [\j c`miXYc\j [l gif$ a\k gij\ek\ le\ m`j`fe `ek^i\ [\ cËkXk [\ cË\ej\dYc\[\jc`miXYc\j[Ële\g_Xj\[lgifa\k% @cXjjli\cX[\jZi`gk`fe[\jdk_f[\j[\mXc`[X$ k`fe#c\jl`m`[\j[Xk\jgim`j`fee\cc\j\ki\cc\j [\gif[lZk`fe#\kcËXjjfZ`Xk`feXlom\ij`fej[\ [fZld\ekj#\eZXj[\c`miX`jfejdlck`gc\j% :\ekiXc`j \e le j\lc [fZld \ek# `c ]XZ`c`k\ c\j XeXcpj\j[\g\i] fidXeZ\[lgifa\k%@cX`[\[Xej c\jl`m`Xlhlfk`[`\e[\cËXmXeZ\d\ek[\jkiX$ mXlo% Lk`c`j \e X]ÔZ_X^\ gfli kflk\ cËhl`g\# `c[fee\le\m`j`feZfdgc k\[\cËXmXeZ \d\ek [\j kiXmXlo# [\j i\kXi[j \k [\j XmXeZ\j% @c g\id\k ~ Z_Xhl\ XZk\li [ËXek`Z`g\i jli j\j gifgi\jXZk`m`kj#c\jZfejhl\eZ\j[ËZXik[\ [Xk\[\c`miX`jfe% The deliverables table presents an integrated vision of the deliverables state in a project phase. It assures the description of the validation methods, follows the projected and actual production dates and in the case of multiple deliverables, the merging of document versions. Centralized in one document, it facilitates the performance analyses of the project. It helps in the everyday monitoring of the work progress. Visible to the entire team, it gives a complete vision of the work progression, the time delays and advances. It allows every team member to anticipate its own activities and the consequences of a delivery date variation. Ç(')Ç Gflihlf`cËlk`c`j\i6 FYa\Zk`] U C`jk\i cË\ej\dYc\ [\j c`miXYc\j [Zi`kj [Xej cËfi^Xe`^iXdd\ [\j kZ_\j# \k XjjfZ `\i c\j `e]fidXk`fejZcjgflicXdXki`j\[\c\li\o$ Zlk`fe1c\jdk_f[\j[\mi`ÔZXk`fe#c\j[Xk\j XjjfZ`\j% U ;`jgfj\i [Ële\ m`j`fe le`Ô\ [\ cËkXk [\ kflj c\j c`miXYc\j [\ cX g_Xj\# \k gflmf`i j\ ]fZXc`j\i jli c\j c`miXYc\j \e i\kXi[# fl jli c\jc`miXYc\j[fekc\jdk_f[\j[\mi`Ô ZXk`fe jfekc\jgcljZfdgc\o\j# U 8eXcpj\i cX g\i] fidXeZ\ [\ cX gif[ lZk`fe [\jc`miXYc\jgXikpg\[\c`miXYc\j#flgXii\j$ gfejXYc\#gfli\e[[l`i\[\jgcXej[ËXZk`fej Zfii\Zk`m\j% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ CË\ej\dYc\ [\j `e]fidXk`fej [\ Z\ kXYc\Xl g\lk j\ kiflm\i [Xej c\ jpjk d\ [Ë`e]fidX$ k`fej [l gifa\k% CËfi^Xe`^iXdd\ [\j kZ_\j# XjjfZ` Xl gcXee`e^ d`j ~ afli Zfek`\ee\ek cË\ej\dYc\[\Z\j`e]fid Xk`fej%CXgif[lZk`fe [lkXYc\Xlg\lkki\]X`k\[\dXe` i\XlkfdX$ k`hl\%@c[\m`\ekXcfijleflk`c[\gij\ekXk`fe [\j`e]fidXk`fejjlic\Zfek\el[lgifa\k#m\ij c\j`ejkXeZ\j[\[Z`j`fe[lgifa\k% :\kXYc\Xlg\lkXljj`ki\iXc`j~[`]] i\ekj e`m\Xlo [l gifa\k 1 gfli c\ gifa\k [Xej jfe \ej\dYc\# Xl e`m\Xl [\j jflj$gifa\kj \k Xl e`m\Xl[\jcfkjhl`c\Zfejk`kl\ek% U GifZ[\i ~ [\j XeXcpj\j i^lc` i\j [\ g\i$ ]fidXeZ\ jli c\j i\kXi[j [\ c`miX`j fe# jli c\j [`]ÔZlckj [\ mXc`[Xk`fe% @[\ek`Ô\i c\j ZXlj\j [\j efe$g\i]fidXeZ\j \k cXeZ\i [\j XZk`fej Zfii\Zk`m\j% U :fddle`hl\i Z\ kXYc\Xl Xlo `ejkXeZ\j [\ [Z`j`fe [l gifa\k cfij [\j Zfd`kj [\ g`cf$ kX^\% Dk_f[fcf^`\\kZfej\`cj U C\j dk_f[\j [\ mXc`[Xk`fe g\lm\ek ki\ ki j mXi`\j% GXid` c\j gclj ]ihl\ek\j# fe i\kiflm\ 1 cX i\c\Zkli\ [\ [fZld\ekXk`fe gXi [\j gX`ij# c\j k\jkj ]feZk`fee\cj# c\j k\jkj \e cXYfiXkf`i\# c\j j`dlcXk`fej \e cXYfiXkf`i\ fl jli gcXk\]fid\# c\j k\jkj Yfk\ YcXeZ_\ \k c\j k\jkjYfk\ef`i\#\kZ% U C\j[fZld\ekjc`mij\kÔeXc\d\ekefemXc`$ [j jfek d\ek `feej \e kXek hl\ k\cj jli c\ kXYc\Xl# Xm\Z le Zfdd\ekX`i\% Le\ eflm\cc\ c`^e\ \jk Xcfij Zi\ \e [\jjflj [\ cX c`^e\ d\ek`feeXekc\i\]lj[\mXc`[Xk`fe%:\kk\efl$ m\cc\c`^e\[`]] i\iXgXijfeeldif[\m\ij `fe \kjX[Xk\[\iXc`jXk`fe% O FLK@C */ Le tableau de maîtrise des livrables contribue à la maîtrise du contenu en regroupant l’ensemble des informations sur la production des livrables du projet. 8mXekX^\j O C\kXYc\Xl[fee\le\ml\gXefi Xd`hl\[\cËkXk :fdd\ekcËlk`c`j\i6 [\jc`miXYc\j[\cXg_Xj\#\kg\id\k[\jXeXcpj\j g\ik`e\ek\j[\cË\]ÔZXZ`k[lgifa\k% ykXg\j U Mi`Ô\i hl\ cË\ej\dYc\ [\j `e]fid Xk`fej `e`k`Xc\j [\ Z\ kXYc\Xl X Y`\e k Zfdgck 1 [j`^ eXk`fe[lc`miXYc\\k[\jfei\jg fejXYc\# dk_f[\ [\ mi`ÔZXk`fe [l c`miXYc\# [Xk\ gi$ ml\[\i\d`j\% U Gif[l`i\c\kXYc\Xl\ki\ej\`^e\ic\jmXc\lij [\iXc`jXk`fe1[Xk\i\cc\#eldif[\m\ij`fe \kZfdd\ekX`i\j% Ç('*Ç GiZXlk`fej~gi\e[i\ O :\ kXYc\Xl jË`ej i\ [Xej c\ jpjk d\ [Ë`e]fidX$ k`fej [l gifa\k% J` le\ gXik `\ [\j [fee \j \jk [a~ jflj Zfekic\ [Xej le Xlki\ flk`c# `c ]Xlk m`k\i[\i\jjX`j`ic\j[fee\j\kfi^Xe`j\ile\ Xc`d\ekXk`feXlkfdXk`hl\[lkXYc\Xl% C\kXYc\Xl[\dXki`j\[\jc`miXYc\j ;FJJ@<I+ Iy8C @J <IC<GIFA <K FLK@C *0 C\kXYc\Xl[\j_pgfk_ j\jgi`j\j >8I;<IC8KI8:<;<J?PGFK?ßJ<JGI@J<J;8EJC<GIFA<K Gifa\k1ZfejkilZk`fe[Ële\d[`Xk_ hl\ ?pgfk_ j\j C\]X`k[\Zfejkil`i\le\efl$ m\cc\d[`Xk_ hl\\eYfi[li\ [\cXqfe\liYX`e\mXgcX`i\Xlo ljX^\ij Kpg\[Ë`dgXZk G:;I ( <jk`dXk`fe[\jZfejhl\eZ\j \eZXj[ËXYXe[fe [\cË_pgfk_ j\ I\jgfejXYc\ [\cXjli$ m\`ccXeZ\ I\d`j\\eZXlj\[lgifa\k[\ d[`Xk_ hl\ D%;\jgi j CXjXcc\[\c\Zkli\[\cX d[`Xk_ hl\Xk[`d\ej`fe$ e\jlicXYXj\[Ële\_pgfk_ j\ G#: [\]ihl\ekXk`fe[\*''g\i$ jfee\jgXiafli^X`e[\('' g\ijfee\j&XeZ`\ee\ 9k`d\ekjlifljflj$[`d\e$ j`fee D%;\jgi j @c\jkXkk\e[lhl\(''g\ijfee\j m`\ee\ek\e[\loifl\j#\k[\j gXib`e^j)ifl\jfekk[`d\e$ G#: j`feej\e]feZk`fe[\Z\cX I[lZk`fe[\jhl`g\d\ekj Dd\:X_l jgZ`Ôhl\jgflic\jgXib`e^j )ifl\j1df`ej[ËXee\Xlo[\ ÔoXk`feXljfc#df`ej[\jli]XZ\ [ËXYi`j G#:#I I\]X`i\le\kl[\[ËXiZ_`k\Zk\ ¿ (%G:;I1G\i]fidXeZ\#:fk#;cX`#I`jhl\% <eijld Insight C\ kXYc\Xl [\j _pgfk_ j\j gi`j\j g\id\k [\ ^Xi[\icXkiXZ\[\kflk\jc\j_pgfk_ j\jhl`fek k gi`j\j Xl Zflij [\ kflk\j c\j XZk`m`kj [\ gigXiXk`fe[lgifa\k%:\j_pgfk_ j\jjfek[\j Z_f`o[lZ_\][\gifa\kgflig\id\kki\[\[i\j$ j\i c\ gcXe [\ dXiZ_\ [l gifa\k \k [ËcXYfi\i cËXiZ_`k\Zkli\[\cXjfclk`fe~d\kki\\egcXZ\% :\j_pgfk_ j\jgfliifekki\i\d`j\j\eZXlj\ Xl Zflij [\ cË\oZ lk`fe [l gifa\k# jË`c jËXm i\ hlË\cc\jgfj\ekgifY c d\%;ËXlki\j_pgfk_ j\j gfliifekXcfijki\gi`j\j\kd\ek`fee\j[Xej Z\kXYc\Xl% The assumptions table allows for a tracking of all the assumptions that were identified during the project planning activities. These assumptions are the project manager’s decisions which help build the project plan and elaborate the architecture of the solution to implement. These assumptions will be re-examined during the execution of the project if proven problematic. Other assumptions will then be introduced and noted in the table. Ç('+Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Dk_f[fcf^`\\kZfej\`cj Gflihlf`cËlk`c`j\i6 FYa\Zk`] ;fZld\ek\i cË\ej\dYc\ [\j Z_f`o [l Z_\] [\ gifa\khl`fekk]X`kj#[\jXgifgi\`e`k`Xk`m\# jXejXlZle\c`d`kXk`fefli\jki`Zk`fe[Ëfi`^`e\ `ek\ie\fl\ok\ie\Xlgifa\k% >Xi[\i cX c`jk\ [\j [Z`j `fej [l Z_\] [\ gif$ a\k jli c\jhl\cc\j `c j\iX gfjj`Yc\ [\ i\m\e`i j` [\j gifYc d\j lcki`\lij jlim\eX`\ek jXej jfclk`fej`dgc\# ;`jgfj\i[Ëledfp\ej`dgc\[\]X`i\cXgXik[\j Z_fj\j\eki\c\j_pgfk_ j\j#jlic\jhl\cc\jc\ Z_\][\gifa\kg\lki\m\e`i#\kc\jZfekiX`ek\j# hl` e\ Ô^li\ek gXj [Xej Z\ kXYc\Xl \k hl` jË`dgfj\ekXlgifa\k\kXlZ_\][\gifa\k% @c \jk ]ihl\ek# Xl Zflij [l [iflc\d\ek [\j gifa\kj#hl\c\j_pgfk_ j\j\kc\jZfekiX`ek\j [\ gifa\k jf`\ek dcXe^\j% :\ kXYc\Xl [f`k ki\i\dgc`\emi`ÔXekjpjkdXk`hl\d \ekhl\ c\j`e]fidXk`fej`e[`hl\je\i\c m\ekgXj[\ ZfekiX`ek\j% CX ]fidlcXk`fe \jk `dgfikXek\# efkXdd\ek \e Z\ hl` ZfeZ\ie\ cË\jk`dXk`fe [\j Zfej$ hl\eZ\j \e ZXj [ËXYXe[fe% @c jËX^`k [Ë`e[`hl\i c\j \]]\kj jli c\ gifa\k# j` aXdX`j Z\kk\ _pgf$ k_ j\[f`kki\ZXik\#jf`kgXiZ\hl\cXjl`k\ [lgifa\kdfeki\hlË\cc\\jk]Xljj\#jf`kgXiZ\ hlËle\ Xlki\ _pgfk _ j\ gclj ]Xmfi XYc\ g\lk ki\gi`j\% O FLK@C *0 Le tableau des hypothèses prises permet de garder la trace des choix du chef de projet qui relèvent d’hypothèses, donc qui peuvent être remises en cause par la suite. :fek\ok\ C\ kXYc\Xl [\j _pgfk_ j\j gi`j\j \jk c` Xl dXeX^\d\ek [\j i`jhl\j% :\g\e[ Xek# kflk\j c\j _pgfk_ j\j gi`j\j e\ jfek gXj ]fiZd\ek [\ji`jhl\j[lgifa\k%:\ikX`e\j#[\kifg]X`Yc\ Xdgc\li# e\ di`k\ek gXj c\ kiX`k \d\ek jflj ]fid\[\i`jhl\% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. U Flmi`i c\ [fZld\ek [ j c\ [Ylk [l gifa\k# \k c\ i]i\eZ\i \e ^\jk`fe [fZld\ekX`i\# [\ k\cc\jfik\hl\kflk\cËhl`g\[\dXeX^\d\ek [\gifa\kgl`jj\pXZZ[\i% U Efk\iXlÔc[\cË\Xlc\j[`]] i\ek\j_pgfk_ j\j gi`j\jXlZflij[lgifa\k% U GifZ[\i ~ le\ i\ml\ gi`f[ `hl\ [\j _pgf$ k_ j\j# d\ejl\cc\ fl ki`d\jki`\cc\# gfli mi`$ Ô\i cX g\ik`e\eZ\ [\j _pgfk_ j\j gi`j\j# \k gflic`d`e\ic\j_pgfk_ j\jZX[lhl\j% U Cfij [\j kiX`k\d\ekj [\j gf`ekj YcfhlXekj# `[\ek`Ô\i c\j _pgfk_ j\j hl` g\lm\ek gfj\i gclj [\ gifYc d\j hlË\cc\j eË\e ijfcm\ek# \k [k\id`e\i [\j gfj`k`fej [`]]i\ek\j g\id\k$ kXek[\Z_Xe^\i[Ë_pgfk_ j\j% Ç(',Ç O C\kXYc\Xl[\j_pgfk_ j\jgi`j\j\jkcËflk`chl` g\id\k [\ ^Xi[\i le\ ij\im\ [\ dXi^\j [\ dXeÅlmi\jlic\gifa\k% O @c[fee\Xljj`le\m`j`fegXikX^\~cËhl`g\[\ gifa\k jli Z\ hl` i\c m\ [\j _pgfk _ j\j# [feZ hl`gfjj [\lee`m\Xl[\i\d`j\\eZXlj\gfj$ j`Yc\% GiZXlk`fej~gi\e[i\ O :\kXYc\Xlg\lkiXg`[\d\ek[\m\e`ifYjfc k\#j` c\ Z_\] [\ gifa\k e\ ]X`k gXj cË\]]fik# i^lc` i\$ d\ek# [\ c\ d\kki\ ~ afli# \e ]X`j Xek jfik`i c\j _pgfk_ j\j [\m\el\j Z\ikX`e\j fl ]Xljj\j# \k \epXaflkXekc\jeflm\cc\j_pgfk_ j\j% C\kXYc\Xl[\j_pgfk_ j\jgi`j\j 8mXekX^\j ykXg\j C\[`X^iXdd\[\>Xekk Xm\ZXmXeZ\d\ek FLK@C +' DF;ßC<;<;@8>I8DD<;<>8EKK8M<:8M8E:<D<EK <KC@>E<@JF:?IFE< ;li\ gim`j`fee\cc\ AXcfe[\[Ylk[\g_Xj\ ) * + , - . / 0 (' (( () (* (+ (, (- ' 8Zk`m`k8 Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k9 Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k: Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k; Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k< Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k= Gim`j`fe`e`k`Xc\ I\gim`j`fe 8Zk`m`k> Gim`j`fe`e`k`Xc\ I\gim`j`fe AXcfe[\]`e[\g_Xj\ C^\e[\1 ( ' ;Xk\[lafli 8Zk`m`kZi`k`hl\ 8Zk`m`kefeZi`k`hl\ DXi^\kfkXc\[\cËXZk`m`k DXi^\c`Yi\[\cËXZk`m`k GXik[\cËXZk`m`kiXc`j\XlgifiXkX[\cËXmXeZ\d\ekg_pj`hl\ C`^e\`jfZ_ife\ Ijld Insight C\ [`X^iXdd\ [\ >Xekk Xm\Z XmXeZ\d\ek \jk c\ ^iXg _`hl\ c\ gclj j`^e`Ô ZXk`] [\ cX dX$ ki`j\[\cË\oZlk`fe[lgifa\k%8[fjj~cËfi^X$ e`^iXdd\ [\j kZ_\j# `c [i\jj\ c\ gXefiXdX \o_Xljk`][\j[cX`j% CX gfjj`Y`c`k [\ eËX]ÔZ _\i hl\ c\j kZ_\j [\ i\^iflg\d\ekcl`Zfe] i\cXZXgXZ `k~Zfddl$ e`hl\i Xljj` m\ij c\ e`m\Xl [\j [Z`[ \lij [\ cËfi^Xe`jXk`fe% CXc`^e\`jfZ_ife\d\k\e\o\i^l\c\ji\kXi[j \kc\jXmXeZ\j[Xejc\jkiXmXlo% The Gantt diagram with progress status is the most important chart in controlling the execution of the project. Supported by the work breakdown structure, it establishes a complete view of the timetable. The possibility of only showing the consolidation of tasks provides the ability to also communicate towards the decision-making level of the organization. The status line highlights the delays and advances in the program. Ç('-Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] C\ [`X^iXdd\ [\ >Xekk Xm\Z XmXeZ\d\ek \k c`^e\ `jfZ_ife\ \jk le flk`c [\ gij\ekXk`fe m`jl\cc\ [\j `e]fid Xk`fej [ËXmXeZ\d\ek [l gifa\k%@cg\id\k[\1 U d\kki\\ei\^Xi[cËXmXeZ\d\ekg_pj`hl\[\ Z_Xhl\ XZk`m`k Xm\Z jfe XmXeZ\d\ek [cX` giml2 U [k\Zk\i c\j XZk`m `kj [fek cX gifY XY`c`k [\ [gXjj\d\ek[\[cX`\jk]fik\2 U Zfddle`hl\iXlgi j[\kfljc\jXZk\lijgif$ a\kcËkXk[ËXmXeZ\d\ek#\kg\id\kki\~Z_XZle [ËXggiZ`\i j` j\j kiXmXlo mfek Y`\e gflm f`i Zfdd\eZ\i~cX[Xk\`e`k`Xc\d\ekgiml\% FLK@C +' U :fddle`hl\i Xlgi j [\ kflj c\j i\j$ gfejXYc\j [ËXZk`m`k# gfli hlË`cj gi\ee\ek ZfejZ`\eZ\[\j[ZXcX^\jXmXeZ\\kgclj]i$ hl\dd\ek i\kXi[ jli c\j XZk`m`kj% <k X`ej`# La ligne isochrone g\id\kki\ ~ Z_XZle [\ ifi^Xe`j\i jfe kiX$ présente l’état mX`c% de santé du projet. L’affichage des nouDk_f[fcf^`\\kZfej\`cj velles prévisions C\ i\c\m# gfli Z_Xhl\ XZk`m `k# [\ cËXmXeZ \$ fournit les consid\ek g_pj`hl\ \k [\ cX eflm\cc\ [Xk\ [\ Ôe gnes de délai giml\~le\gi`f[`Z`kÔo\\jkZXg`kXcgflicX à chaque acteur hlXc`k[lg`cfkX^\%@cg\lkki\`ejkXlijfljcX impliqué. ]fid\ [Ële i`kl\c# [fek cËXYflk`jj\d\ek \jk cX gif[lZk`fe[l[`X^iXdd\[\>XekkXm\ZXmXe$ Z\d\ek% O © Dunod – Toute reproduction non autorisée est un délit. C\ [`X^iXdd\ [\ >Xekk Zfii\jgfe[Xek ~ cX gim`j`fe`e`k`Xc\XkcXYfiXlgiXcXYc\\k fgk`d`j% CX m\ij`fe hl` \jk lk`c`j\ \jk iX$ c`jk\# XZZ\gk\ gXi cË\ej\dYc\ [\j i\jgfe$ jXYc\j[ËXZk`m`kj\kZfeel\[\kflj% :\kk\m\ij`fe\jkÔ^\[XejlekXk^ei Xc\$ d\ekXgg\ccX½gcXe`ÔZXk`fe[\i]i\eZ\¾% CËXmXeZ\d\ek g_pj`hl\ \k jfe i\c\m gi`f$ [`hl\jfekiXc`jj%:Ë\jkle\[fee\[Ë\eki\ `eZfekflieXYc\[\Z\^iXg_`hl\% 8mXekX^\j :fdd\ekcËlk`c`j\i6 O C\ ykXg\j U Gfli Z_Xhl\ XZk`m`k# ]X`i\ Ô^li\i [Xej c\ [`X^iXdd\[\>Xekk#jlile\c`^e\jgZ`Ôhl\# le\eflm\cc\YXii\Xm\Zc\j[Xk\j[\[Ylk\k [\Ôei\giml\j%:\kk\]feZk `feeXc`k\jkgfj$ j`Yc\Xm\Zc\jcf^`Z`\cj[\gcXe`ÔZXk`fe% U =X`i\ Ô^li\i cËXmXeZ\d\ek g_pj`hl\ jli cX YXii\[\j[Xk\ji\giml\j% U MXc`[\i cX Zf_i\eZ\ \eki\ cËXmXeZ\d\ek g_pj`hl\\kcX[Xk\[\Ôegiml\%J`cËXmXeZ\$ d\ek g_pj`hl\ \jk ki j \e i\kXi[ gXi iXgg fik ~ cËXmXeZ\d\ek [cX`# cXYfi\i le\ eflm\cc\ gim`j`fe [\ [Xk\ [\ Ôe Xm\Z c\ i\jgfejXYc\ [\cËXZk`m`k% Ç('.Ç [`X^iXdd\ [\ >Xekk Xm\Z XmXeZ \d\ek \jk le ^iXg_`hl\ j`dgc\# [\ jpek_ j\ \k dfekiXek c\j`ek\i[g\e[XeZ\j\eki\XZk`m`kj#[feZ\eki\ XZk\lij% O @c\jk`e[`jg\ejXYc\gflik`i\ic\jYeÔZ\j[\j \]]fikj[\gcXe`ÔZXk`fe`e`k`Xc\% GiZXlk`fej~gi\e[i\ O CX i^lcXi`k [l ipk_d\ [\ gif[lZk`fe \jk le \]]fikjlicX[li\gflic\Z_\][\gifa\k%@cm\`cc\# gfli Xjj\f`i jX c^`k`d`k# ~ cX gif[lZk`fe jpj$ kdXk`hl\ [\ Z\ ^iXg_\# dd\ hlXe[ i`\e e\ j\dYc\Xmf`iYfl^% C\[`X^iXdd\[\>XekkXm\ZXmXeZ\d\ek :fek\ok\ FLK@C +( CËXmXeZ\d\ekg_pj`hl\ C<I8K@F;Ë8M8E:<D<EKG?PJ@HL< Gflikflkgi`d ki\Zfej`[i1 c\gifa\k[Xejjfe\ej\dYc\2 lecfk[\kiXmXlo2 le\kZ_\Xlgclj]`e[l[ZflgX^\% @c\jkkflaflijgfjj`Yc\[\[k\id`e\ic\iXk`fjl`mXek1 KflkZ\hl`XkZfeZi k\d\ek\klk`c\d\ekiXc`j \ele`k[ËÅlmi\fl\ele`kdfekX`i\ KflkZ\hlË`cpX~iXc`j\i \ele`k[ËÅlmi\fl\ele`kdfekX`i\ :\iXk`f\jkcËXmXeZ\d\ekg_pj`hl\ Ijld Insight CËXmXeZ\d\ekg_pj`hl\\jkleiXk`f\eki\[\lo ^iXe[\lijg_pj`hl\j#mXcl\egfliZ\ekX^\% @c[k\id`e\[\cXdXe` i\cXgclj`eZfek\jk XYc\ gfjj`Yc\cËkXk[ËXmXeZ\d \ek[Ële\kZ_\#gl`j# gXiX^i^Xk`fe#[\kfljc\ji\^iflg\d\ekj[\ kZ_\j#aljhlËXle`m\Xlc\gclj^cfYXc#~jXmf`i c\gifa\k% CËXmXeZ\d\ekg_pj`hl\\jkc\g`mfk[lg`cfkX^\ [\ gifa\k# ZXi `c i\e[ gfjj`Yc\ cX ZfdgXiX`jfe \eki\cXgim`j`fe\kcXiXc`jXk`fe[lgifa\k% The physical progress is a ratio between two physical values, evaluated by percentage. It determines the progress status of a task in the most undisputable manner. Scalable, it can be evaluated by aggregation at the level of task groups, as well as at the level of the project. The physical progress is the central point of the project control because it allows a comparison between the project’s plan and achievements. Ç('/Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Dk_f[fcf^`\\kZfej\`cj Gflihlf`cËlk`c`j\i6 FYa\Zk`] U ;`jgfj\i[Ële\m`j`feÔXYc\[\cËXmXeZ \d\ek i\c\kd\jliXYc\[\jkiXmXlo% U ;fee\i cX ZXgXZ`k ~ ZfdgXi\i c\ [iflc\$ d\ek i\c [l gifa\k Xm\Z c\j gim`j`fej kX$ Yc`\j`e`k`Xc\d\ek% U ;`Xcf^l\i [\ dXe` i\ kXe^`Yc\ Xm\Z c\j i\j$ gfejXYc\j[\kZ_\jjlicËXmXeZ\d\eki\c[\ Z\hl`Xk]X`k% U 8ggi\e[i\~d`\lomXcl\ic\jgim`j`fej[\ Z_Xi^\\k[\Zfkjjlic\jkZ_\j% CËXmXeZ\d\ek g_pj`hl\ \jk le iXk`f ~ e\ gXj Zfe]fe[i\Xm\ZcËXmXeZ\d\ek[cX`\kcËXmXeZ\$ d\ek Zfk% CËXmXeZ\d\ek [cX` [fee\ cËXmXe$ Z\d\ek[Xejc\[cX`giml%J`le\kZ_\Xk \oZlk\g\e[Xek*j\dX`e\jjlic\j-`e`k `X$ c\d\ek giml\j# jfe XmXeZ\d\ek [cX` \jk [\ ,'%DX`j#fee\g\lki`\e\e[[l`i\jlijfe XmXeZ\d\ek g_pj`hl\# hl` jËXkkXZ_\iX# gfli jX gXik# ~ mXcl\i cX gXik gif[ l`k\ [l ijlc$ kXkXkk\e[l%CËXmXeZ\d\ekZfk\jkcËXeXcf^l\ [\cËXmXeZ\d\ek[cX`#jlic\jdfekXekjÔeXe$ Z`\ij\ea\l% FLK@C +( L’avancement physique est un indicateur de pilotage du projet, utilisé dans l’ensemble des outils assurant la maîtrise des coûts et des délais du projet. :fek\ok\ Hl\cjhl\jf`\ekc\j\em`ifee\d\ekj[\gif$ a\k#cËXmXeZ\d\ekg_pj`hl\\jkkflaflijXggc`$ ZXYc\% Dd\ jË`c \jk X[d`j hlË`c \jk ]XZ`c\ ~ d\kki\ \e Ålmi\ jli c\j gifa\kj k\Z_e`hl\j# `c i\jk\ kflk ~ ]X`k lk`c`jXYc\ jli c\j gifa\kj ~ ]fik\ ZfeefkXk`fe _ldX`e\ \k Zfe[l`k\ [l Z_Xe^\d\ek% :fdd\ekcËlk`c`j\i6 Ç('0Ç 8mXekX^\j O CËXmXeZ\d\ek g_pj`hl\ [fee\ cX m`j`fe cX gclj giZ`j\ gfjj`Yc\ [\ cX j`klXk `fe [l gifa\k% :Ë\jk cËflk`cg`mfkgflicXdXki`j\[\gifa\k% O CËXmXeZ\d\ek g_pj`hl\ \jk Xggc`ZXYc\ ~ kflk gifa\k\k~kflk\kZ_\#[\hl\chl\eXkli\hlË\cc\ jf`k% GiZXlk`fej~gi\e[i\ O CX d`j\ \e gcXZ\ [\ cËXmXeZ \d\ek g_pj`hl\ eZ\jj`k\ [\ efdYi\lj\j \ogc`ZXk`fej Xlgi j [\jXZk\lij%@c\jk`e[`jg\ejXYc\[Ë\ek`i\iYe$ ÔZ\j \k [\ dfeki\i Z\j YeÔZ\j Xlo XZk\lij# gflic\j\eZfliX^\i~]X`i\i\dfek\i[\jXmXe$ Z\d\ekjg_pj`hl\jÔXYc\j% CËXmXeZ\d\ekg_pj`hl\ © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U ;Ôe`i#[Xejc\gcXe[\dXeX^ \d\ek[\gif$ a\k#c\jgiXk`hl\j[\dXki`j\[\cËXmXeZ\d\ek g_pj`hl\[Xejc\gifa\k% U Gfli Z_Xhl\ cd\ek dXki`j \e XmXe$ Z\d\ek kZ_\ fl cfk [\ kiXmXlo # 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()'&(*' 8gi jkif`jj\dX`e\j#cXZ_Xi^\Zfejfdd\\jk [\()'#dX`jc\kiXmX`ceË\jkkflaflijgXj]`e`% C\i\jk\~]X`i\\jk\jk`d~,% FLK@C +) CXmXc\liXZhl`j\ CË@E;@:8K<LI;<C8M8C<LI8:HL@J< Gflikflkgi`d ki\Zfej`[i1 c\gifa\k[Xejjfe\ej\dYc\2 lecfk[\kiXmXlo2 le\kZ_\Xlgclj]`e[l[ZflgX^\% @c\jkeZ\jjX`i\[\[k\id`e\icXmXc\lihl`kX`k giml\XlYl[^\kgflic\kiXmX`c\]]\Zk`m\d\ekiXc`j ~[Xk\% >eiXc\d\ek#Z\kk\mXc\li\jk[k\id`e\gXic\ ZXcZlcjl`mXek1 8mXeZ\d\ekg_pj`hl\~[Xk\× 9l[^\k[\i]i\eZ\mXc`[ :\k`e[`ZXk\li\jkcXmXc\liXZhl`j\M8 Xgg\c\Xljj`:9K<% :fk9l[^kX`i\[lKiXmX`c<]]\Zkl -- -- Ijld Insight CXmXc\liXZhl`j\\jkle`e[`ZXk\liZc[ËXeX$ cpj\[\cXg\i]fidXeZ\[lgifa\k% <cc\\jk^Xc\~cXmXc\lihl`\jkgim l\XlYl[$ ^\k[\i]i\eZ\gflic\kiXm X`c\]]\Zk`m\d\ek iXc`j~Z\kk\[Xk\%<cc\g\id\k[\[k\id `e\i cËkXk[\jXek[lgifa\k\k[fee\[\jfi`\ek X$ k`fej gfli Zfejkil`i\ c\j eflm \cc\j gim`j`fej [\gifa\k% <cc\jgXi\cËXeXcpj\[\cXg\i]fidXeZ\jlic\j [cX`j\kjlic\jZfkj% The earned value is a key indicator used to analyze the project’s performance. It is equal to the reference budget’s estimated value for the actual work achieved to date. It determines the health state of the project and gives orientation to new project planning. It separates the performance analysis of time and costs. Ç(()Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FLK@C +) Dk_f[fcf^`\\kZfej\`cj FYa\Zk`] CXmXc\liXZhl`j\\jkle\mXc\liZXcZlc\[Xej cËle`k dfekX`i\ [l Yl[^\k [\ i]i\eZ\ [l gifa\k%<cc\g\id\k[\1 U ZXcZlc\i c\j ZXikj [\ g\i]fidXeZ\ jli c\j Zfkj [l gifa\k \k X`ej` d`\lo gim f`i c\ Yl[$ ^\k~Ôe[\gifa\k2 U ZXcZlc\i c\j ZXikj [\ g\i]fidXeZ\ jli c\j [cX`j [l gifa\k# \k X`ej` [fee\i [\j fi`\ekX$ k`fejgflicXi\$gcXe`ÔZXk`fe2 U mXcl\i c\ dXo`dld [l dfekXek ~ gXp\i ~ le ]flie`jj\li [Xej c\ ZXj [\ gifa\k jflj ZfekiXk [\ m\ek\# gfli jZli`j\i c\ Zc`\ek \e m`kXek hlË`c eËX`k gclj gXp hl\ Z\ hl` X k i\cc\d\ekgif[l`k% U CX d`j\ \e Ålmi\ [\ cX mXc\li XZhl`j\ \jk le\[dXiZ_\hl`ZfeZ\ie\XlkXekc\dXeX^\$ d\ek [l gifa\k hl\ Z_XZ le\ [\j gXik `\j `ek$ i\jj\j%C\Z_\][\gifa\k\jkXd\e~]fid \i j\j hl`g\j ~ Z\kk\ [dXiZ_\# gfli hlË`cj \e Zfdgi\ee\ek cX gl`jjXeZ\ \k gfli hlË`cj \e afl\ek% U CXmXc\liXZhl`j\j\ZXcZlc\jli[\jmXc\lij [ËXmXeZ\d\ek g_pj `hl\ Zfdgi`j \eki\ (, \k 0' [ËXmXeZ\d\ek g_pj`hl\% <e [\_fij [\ 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K\dgj CX gim`j`fe [\ [g\ej\ \jk c`eX`i\# Z\ hl` m\lk [`i\ hl\ c\j i\jjfliZ\j mfek Y`\e ki\ \e^X^\j[\dXe` i\ZfejkXek\% Jli cX gi\d ` i\ gi`f[\ c\j [\lo gi\d`\ij aflij[ËXZk`m`k1A(\kA) #c\ji\jjfliZ\jjfek CXmXc\liXZhl`j\ © Dunod – Toute reproduction non autorisée est un délit. MXc\liXZhl`j\ :fki\c MXc\ligcXe`]`\ \]]\Zk`m\d\ek\e^X^\j[\dXe` i\Zfe]fid\ ~cXgim`j`fe% CX MG \jk [\ ( )'' -'' gXi afli jli ) aflij %C\:I\jk[feZjlg\ig fj~cXMG%;Xej c\ ZXj gij\ek# c\ efdYi\ [ËX[i\jj\j i\[i\j$ j\jXkj\lc\d\ek[\),'#jf`kleXmXeZ\$ d\ekg_pj`hl\[\),'&(+''4(/% CXM8\jk[feZ[\(/[\+)''4.,- CX M8 \jk `e]i`\li\ ~ cX MG# Z\ hl` cX`jj\ XggXiXki\ le gifYc d\ [\ gif[lZk`m`k# \k gfk\ek`\cc\d\ek le gifYc d\ [\ i\kXi[% Le\ XZk`fe \jk [Z`[\ 1 `c p X gclj [Ë\e^X^\d\ek [\i\jjfliZ\j\egclj^iXe[efdYi\#flgclj Zfdgk\ek\j\kgcljZ_ i\j % Le\ kif`j` d\ g\ijfee\ m`\ek i\e]fiZ\i cËhl`g\ \e A* \k A+% :\kk\ i\jj fliZ\ Xaflk\ e\Zfk\hl\+,'gflic\j[\loaflij% Jli cX [\lo` d\ gi`f[\ A* \k A+ # c\j i\j$ jfliZ\jjfek[feZ\e^X^ \j[\dXe` i\jlg$ i`\li\ ~ cX gim`j`fe% C\ :I :fk i\c \e Ôe [\A+\jk[\)/,'%@cgXjj\Xl$[\jjlj[\cX ZfliY\MG% :\kk\ XZk`fe gifmfhl\ le\ XZZciXk`fe [\ cX gif[lZk`fe1.''X[i\jj\jfekY`\eki\[i\j$ j\j%CXM8gXjj\~)(''%:\kk\mXc\li\jk \eZfi\`e]i`\li\~cXmXc\ligcXe `Ô\)+'' ~Z\kk\[Xk\ #Z\hl`g\lk\eZfi\cX`jj\igijX$ ^\ilei\kXi[[\cXkZ_\~cXÔe%DX`jcËZXik \jk \e kiX`e [\ j\ ZfdYc\i% :\ gf`ek i\jk\iX kflk[\dd\jfljjlim\`ccXeZ\% O Ç((,Ç FLK@C +* C\ZfeZ\gk[Ë@G:\k[Ë@G; C<J@E;@:<J@G:<K@G; CXmXc\liXZhl`j\kXekZXcZlc\#`c\jkgfjj`Yc\[\ [k\id`e\i[\lo`e[`ZXk\lij[\g\i]fidXeZ\1 CË`e[`Z\[\g\i]fidXeZ\Zfk MXc\liXZhl`j\ @G:4 :fki\c CË`e[`Z\[\g\i]fidXeZ\[cX` MXc\liXZhl`j\ @G;4 MXc\ligcXe`]`\ :\j`e[`ZXk\lijg\lm\ekXljj`jËZi`i\1 :9K< :9K< @G:4 @G;4 :IK< :9KG Ijld Insight C\j `e[`ZXk\lij @G: \k @G; jfek [\j `e[`Z X$ k\lij [\ g\i]fidXeZ\ [l gifa\k% :\ jfek [\j mXc\lijjXejle`k#Zfdgi`j\j\eki\'\kcË`eÔe`% CXmXc\liefidXc\\jk(%8l[\jjlj[\(#`cpX jlig\i]fidXeZ\% <e [\~ [\ (# `c p X Zfeki\$ g\i]fidXeZ\% @cj [fee\ek le\ m`j`fe jgXi \ [\cXg\i]fidXeZ\[\jZfkj\k[\j[cX`jjli c\gifa\k% CËlk`c`jXk`fe [\ Z\j `e[`Z Xk\lij eËX [\ j\ej hl\ gfli [\j mXc\lij XZhl`j\j jlgi `\li\j ~ (, \k `e]i `\li\j ~ 0' [l Yl[^ \k `e`k`Xc% <e [\_fij [\ Z\j mXc\lij# XlZle\ ZfeZclj`fe e\g\lkki\k`i\% The IPC (CPI : Cost Performance Index) and IPD (SPI : Schedule Performance Index) indicators are project performance indicators. These are values without unit, ranging between 0 and infinity. The normal value is 1. Above 1, there is over-performance. Below 1, there is counter-performance. They give a separate performance viewpoint of the costs and time on the project. The usage of these indicators only has meaning for earned values superior to 15 % and inferior to 90 % of the initial budget. Outside of these values, no conclusion can be drawn. Ç((-Ç FLK@C +* ;FJJ@<I+ Iy8C @J <IC<GIFA <K FYa\Zk`] C\j `e[`ZXk\lij @G: \k @G; jfek Xl j\im`Z\ [l g`cfkX^\[lgifa\k% U CË@G: g\id\k [ËmXcl\i cX gif[lZk`m`k [\j kiXmXlo jli cX kZ_\# \k gXi X^i^Xk`fe# jli cË\ej\dYc\[\ji\^iflg\d\ekj[\kiXmXlo% U CË@G:g\id\k[\gifgfj\ile\eflm\cc\\jk`$ dXk`fe[\jZfkjgflik\id`e\ile\kZ_\% U CË@G; g\id\k [ËmXcl\i c\j gfjj`Y`c`kj [\ k\id`e\i cX kZ_\ [Xej c\j k\dgj% :Ë\jk \ejl`k\ gXi c\ kiXmX`c jli c\ gcXee`e^ hl\ c\ [`d\ej`fee\d\ek [l i\kXi[ fl [\ cËXmXeZ\ g\lkki\\]]\Zkl% U CË@G: \k cË@G; jfek [\j `e[`Z Xk\lij mfclj# hl` g\lm\ek ki\ gij\ekj [Xej c\j kXYc\Xlo [\ Yfi[ [\ gifa\k [Xej c\j fi^Xe`jXk`fej dXkli\j\edXeX^\d\ek[\gifa\k% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ :\j `e[`ZXk\lij jfek `jjlj [\j kiXmXlo jli cX mXc\liXZhl`j\% ;\dXe` i\^ei Xc\#cXd`j\\egcXZ\[\cË@G: \jkX`j\#ZXi\cc\eËXgXj[\cfli[jgii\hl`j% @cjl]Ôk[ËXmf`id`j\egcXZ\c\i\c\m[\cËXmXe$ Z\d\ek g_pj`hl\ gfli hlË\ejl`k\ cX mXc\li XZhl`j\ jf`k ZXcZlc\% @c \jk Xlafli[Ë_l` Xjj\q jpjkdXk`hl\ hl\ c\j Zfkj i\cj jf`\ek i\c\$ mj%C\iXk`f@G:\jk[feZXcfijXZZ\jj`Yc\% CXd`j\\egcXZ\[\cË@G;XZfdd\gii\hl`jcX [`jgfe`Y`c`k [\ cX mXc\li gcXe `Ô\# XZZ\jj`Yc\ ~ Z_XZle\ [\j ile`fej [ËXmXeZ \d\ek% :Ë\jk df`ej ]ihl\ek [Xej c\j gifa\kj% <k Z\cX eË\jk XZZ\jj`Yc\hl\gXic\Y`X`j[\jcf^`Z`\cj[\^\j$ k`fe[\gifa\k% * :fejkil`i\[\jgcXej[ËXZk`fejgfliXc`^ e\i c\gifa\kjlic\j[cX`jgimlj#\kgflii[l`i\ c\j dfekXekj [\ jliZfkj c`j Xlo gifYc d\j [\gif[lZk`m`k% IPC et IPD sont des indicateurs Dk_f[fcf^`\\kZfej\`cj de performance CËlk`c`jXk`fe [\j `e[`ZXk\lij @G: \k @G; eË\jk de l’exécution gfjj`Yc\ hl\ gfli le XmXeZ\d\ek g_pj`hl\ du projet. Ils caracjlgi`\li~(,#\k`e]i`\li~0'%8l$[\c~ térisent l’état du [\ Z\j Yfie\j# `c Zfem`\ek [\ gifZ [\i ~ le\ projet en coût et en délai, à tous XeXcpj\jgZ`Ôhl\[\cXj`klXk`fe% C\ ZXcZlc [Ële\ i$\jk`dXk`fe [\ Yl[^\k ~ Ôe les niveaux de [\ gifa\k gfli le\ kZ_\ g\lk ki\ \]]\Zkl décomposition du projet. j\cfe*gfjj`Y`c`kj1 U I$\jk`dXk`fe [kX`cc\ gXi cËkl[\ [\j kiX$ mXloi\jkXek~]X`i\% U Dk_f[\[\jZXikjkpg`hl\j1 9l[^\ki\jk`d4 9l[^\k`e`k`Xc @G: U Dk_f[\[\jZXikjXkpg`hl\j1 9l[^\ki\jk`d4:fki\c"9l[^\k`e`k`XcÆ MXc\liXZhl`j\ O 8mXekX^\j O C\j`e[`ZXk\lij@G:\k@G;[fee\ekle\ZXgXZ`k [ËXeXcpj\ [`]]i\eZ`\ [\ cX j`klXk `fe [l gifa\k \ek\id\j[\Zfkj\k[\[cX`j% fj\ile\eflm \cc\mXc\li[\ O CË@G:g\id\k[\gifg Yl[^\k gfli iXc`j\i le\ kZ_\# \e jËXgglpXek jlicË\ogi`\eZ\[l[Ylk[\jXiXc`jXk`fe% GiZXlk`fej~gi\e[i\ O :\j `e[`ZXk\lij e\ jfek hl\ c\ i\Õ\k [\j `e]fi$ :fdd\ekcËlk`c`j\i6 ykXg\j ( :XcZlc\i c\j @G: \k @G; ~ gXik `i [\j `e]fi$ dXk`fej `jjl\j [\ i\c\m j [ËXZk`m`kj [\j XZk\lij% ) 8eXcpj\ic\jmXc\lijj`^e`ÔZXk`m\d\ek[`]]$ i\ek\j[\(#mXc\liefidXc\% Ç((.Ç dXk`fej[ËXmXeZ\d\ekg_pj`hl\i\Zl\`cc`\j%<cc\j [f`m\ek [feZ ki\ mi`Ô\j Xlgi j [\j XZk\lij ZfeZ\iej\eZXj[\[i`m\% O CË\dgcf`[\j]fidlc\j[\ZXcZlce\[f`kgXj]X`i\ g\i[i\c\Yfej\ej%:_Xhl\ijlckXkgif[l`k[f`k gflmf`i ki\ \ogc`hl jflj ]fid\ [Ëfi[i\ [\ ^iXe[\ligXic\Z_\][\gifa\k% C\ZfeZ\gk[Ë@G:\k[Ë@G; Gflihlf`cËlk`c`j\i6 FLK@C ++ C\kXYc\Xl[\Yfi[[lgifa\k DF;ßC<;<K89C<8L;<9FI;;<GIFA<K I* C`miXYc\j IXc`jj Xggiflmj yZXik I) I( I`jhl\j GimljjlicX gi`f[\ Gim`j`fe ;cX`j G\i]fidXeZ\ Gifa\k1OOOO J`klXk`feXl%%&%%&%% :_\][\gifa\k1 dX`$'Xmi$'dXij$']mi$'aXem$'[Z$', efm$', fZk$', j\gk$', Xfk$', al`c$', al`e$', dX`$', Xmi$', dXij$', ]mi$', aXem$', [Z$'+ efm$'+ fZk$'+ j\gk$'+ Xfk$'+ al`c$'+ al`e$'+ Al`e$ Al`c$ 8fk$ J\gk$ FZk$ Efm$ ;Z$ AXem$ =mi$ DXij$ 8mi$ DX`$ Al`e$ Al`c$ 8fk$ J\gk$ FZk$ Efm$ ;Z$ AXem$ =mi$ DXij$ 8mi$ )''+ )''+ )''+ )''+ )''+ )''+ )''+ )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )''- )''- )''- )''- I\c ;g\ej\j\eZldlcjlic\gifa\k 0'' DfekXek\eb :fkj /'' .'' -'' ,'' +'' *'' )'' ('' ' al`e$ al`c$ Xfk$ j\gk$ fZk$ efm$ [Z$ aXem$ ]mi dXij$ Xmi$ dX`$ al`e$ al`c$ Xfk$ j\gk$ fZk$ efm$ [Z$ aXem$ ]mi$ dXij$ Xmi$ '+ '+ '+ '+ '+ '+ '+ ', ', ', ', ', ', ', ', ', ', ', ', ''''- =X`kjdXihlXekj[\cXgi`f[\%%% Ijld Insight C\kXYc\Xl[\Yfi[[\gifa\kgij\ek\#\ele efdYi\ [\ gX^\j i\jki\`ek# [\ dXe` i\ gi`e$ Z`gXc\d\ek ^iXg_`hl\# c\j `e[`Z Xk\lij Zcj [l gifa\k% @c [fee\ le\ m`j`fe jpek_k`hl\ [\ cËkXk [\ jXek[lgifa\k1mXc\lii\cc\gXiiXggfikXlo mXc\lijgiml\j#k\e[XeZ\j% @c X]ÔZ_\ c\j ]X`kj dXihlXekj [\ cX gi`f[\# j\cfec\Z_\][\gifa\k\kcËhl`g\gifa\k% @cX`[\c\j[fee \lij[Ëfi[i\[Xejc\ligi`j\[\ [Z`j`fe% The project control chart presents, in a principally graphical manner with a short number of pages, the key indicators of the project. It gives a synthetic vision of the health state of the project: real values in comparison with the planned values and tendencies. It shows the principal events of the past period according to the project manager and the project team. It assists the project owner and executives in their decision making. Ç((/Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FLK@C ++ gfli c\li dfek i\i cËljX^\ hl` \jk ]X`k [\ c\li kiXmX`c% FYa\Zk`] C\kXYc\Xl[\Yfi[[lgifa\k\jkle[fZld\ek [\ jpek_ j\ [\jk`e Xlo [fee\lij [Ëfi[i\ \k Xlo d\dYi\j [\ cËhl`g\ gifa\k# [Xej c\ Ylk [\1 U gij\ek\i cX j`klXk`fe [l gifa\k jflj c\j Xe^c\jg\i]fidXeZ\#Zfkj#[cX`j\ki`jhl\j2 U d\kki\ \e g\ijg\Zk `m\ cËkXk [l gifa\k Xm\Z c\jkXkj[Zi`kj[Xejc\jgf`ekjgiZ [\ekj#\k X`ej` ZfeÔid\i c\j [i`m\j fl mi`Ô\i cX g\i$ k`e\eZ\[\jgcXej[ËXZk`fejZfii\Zk`m\jgiZ$ [\ekj2 U iXjjli\i c\j gXik`\j `eki\jj\j jli c\j gif$ a\Zk`fej~Ôe[\gifa\k% :fek\ok\ U C\ kXYc\Xl [\ Yfi[ \jk iXc`j [\ dXe` i\ gi`f[`hl\gXic\Z_\][\gifa\k#m\ijj\j[fe$ e\lij [Ëfi[i\% @c \jk Xljj` Zfddle`hl m\ij cËhl`g\gifa\k% U C\ kXYc\Xl [\ Yfi[ \jk le [\j [fZld\ekj ZcjgigXijgflic\jile`fejXm\Zc\j[Z`$ [\lij 1 Zfd`k [\ g`cfkX^\# i\ml\ [\ gifa\k# i\ml\[\]iXeZ_`jj\d\ek[\aXcfe% Dk_f[fcf^`\\kZfej\`cj U LekXYc\Xl[\Yfi[[\gifa\k[f`kd\kki\\e g\ijg\Zk`m\ c\j `e]fidXk`fej [\ cX j`klXk`fe XZkl\cc\%GXiZfejhl\ek#c\j`e]fidXk`fej[\j j`klXk`fej giZ[\ek\j jfek Zfej\im\j jli c\ ^iXg_`hl\% CX j`klXk`fe [\ cX [Xk\ [l afli XggXiXk ZcX`i\d\ek \k c\j k\e[ XeZ\j j\ gif$ Ôc\ek% C\ Z_\] [\ gifa\k jX`k X`ej` ½ Zfdd\ek `c\e\jkXii`mc~¾% U ;Xejc\ZXjfc\kXYc\Xl[\Yfi[Zfdgfik\ [`]]i\ek\jZfliY\jj\cfeleXo\[\k\dgj\e XYjZ`jj\#`c\jkg\ik`e\ek[\]X`i\ZfeZ`[\ic\j Xo\j [\ k\dgj# ~ cX ]f`j \e k\id\j [ËZ_\cc\# \k\ek\id\j[\gf`ekqif%C\j[fee \jjfek X`ej`]XZ`c\d\ekc`j`Yc\j#ZXi\cc\jXggXi X`jj\ek jlg\igfj\j% O Le tableau de bord du projet est un document de synthèse, graphique et visuel, présentant l’état de santé du projet, sous ses dimensions performance, coûts, délais et risques. 8mXekX^\j O C\kXYc\Xl[\Yfi[\jkcËXYflk`jj\d\ek[\cË\]]fik ykXg\j ( ykXYc`ic\]fid Xk[\kXYc\Xl[\Yfi[[Xejc\ gcXe[\dXeX^\d\ek[\gifa\k%D\kki\\egcXZ\ c\[`jgfj`k`][\i\Zl\`c[\cË`e]fidXk`feeZ\j$ jX`i\~jfecXYfiXk`fe% ) I\Zl\`cc`i i^lc` i\d\ek c\j `e]fidXk`fej [ËXmXeZ\d\ek\kgifZ[\iXloX^i^Xk`fej\e jËXgglpXekjlicËfi^Xe`^iXdd\[\jkZ_\j% * D\kki\ cË`e]fidXk`fe \e ]fid\ [Xej c\ kXYc\Xl[\Yfi[#\eZfej\im Xekjpjk dXk`hl\$ d\ek c\j [fee\j [\j kXkj giZ [\ekj% @ek$ ^i\ic\jeflm\cc\j\jk`dXk`fej~Ôe[\gifa\k% + :fddle`hl\i c\ kXYc\Xl [\ Yfi[ m\ij c\j [Z`[\lij# gfli X`[\i ~ cX gi`j\ [\ [Z`j `fe# \k m\ij c\j XZk\lij XpXek ]flie` c\j [fee\j# Ç((0Ç [\ jpek_ j\ [l Z_\] [\ gifa\k [Xej jfe g`cf$ kX^\% @c g\id\k cX gi`j\ [\ i\Zlc `e[`jg\ejXYc\# [fee\ [\ cX g\ijg\Zk`m\ \k ]XZ`c`k\ cX gi`j\ [\ [Z`j`fe% O @c\jkjl]ÔjXdd\ekj`dgc\gfliki\Zfdgi`jgXi kfljjXej\ogc`ZXk`fe% GiZXlk`fej~gi\e[i\ O C\kXYc\Xl[\Yfi[\jkle[fZld \eki`kl\c[lZ_\] [\gifa\k%Le\]f`jcË_XY`k l[\gi`j\gXicËhl`g\ gifa\k \k c\j [fee\lij [Ëfi[i\ [\ i\Z\mf`i c\ kXYc\Xl [\ Yfi[# `c \jk `dgfikXek [\ e\ gclj p [if^\i# gfli m`k\i c\ j\ek`d\ek [Ë\jjfl]Õ\$ d\ek% C\kXYc\Xl[\Yfi[[lgifa\k © Dunod – Toute reproduction non autorisée est un délit. :fdd\ekcËlk`c`j\i6 C\gifZ\jjlj[\dXki`j\ [\jdf[`ÔZXk`fej FLK@C +, J:?yD8;<GIF:<JJLJ;<D8áKI@J<;<JDF;@=@:8K@FEJ ;\dXe[\[\df[`]`ZXk`fe EFE ;Z`j`fe[Ë`ejkil`i\6 ;\dXe[\[\df[`]`ZXk`fe XYXe[fee\ FL@ EFE E 8ZZfi[Zc`\ekeZ\jjX`i\6 FL@ 8ZZfi[Zc`\ek6 EFE E ;Z`j`fe ]`eXc\Z_\] [\gifa\k FL@ Fi[i\[\ df[`]`ZXk`fe mXc`[ EFE Fi[i\[\ df[`]`ZXk`fe XYXe[fee FL@ :fddle`ZXk`fe [\cËXYXe[fe D`j\~afli[\cËfi^Xe`^iXdd\[\jkZ_\j CXeZ\d\ek[\jkiXmXlo Ijld Insight C\ gifZ\jjlj [\ dXki`j\ [\j df[`ÔZXk`fej [Zi`k cX jlZZ\jj`fe [\j XZk`m`kj \k [\j [Z`$ j`fej ~ gi\e[i\ gfli Xjjli \i cX d`j\ jflj Zfekic\[lZfek\el\k[lgi`d ki\[lgifa\k% @c gi\e[ \e Zfdgk\ cX eZ\jj`k [\ Zfddle`$ hl\iXlgi j[\j[`]]i\ekjXZk\lij[\Z\gif$ Z\jjlj1 ■[\dXe[\lij[\df[`ÔZXk`fe ■d\dYi\j [\ cËhl`g\ gifa\k kl[`Xek c\j df[`ÔZXk`fej# ■[fee\li[Ëfi[i\% The change control process describes the succession of activities and decisions to make in order to assure the control of the project scope. It takes into account the necessity to communicate with the different members of this process: ■ change requester, ■ project team members studying the changes, ■ project owner. Ç()'Ç Gflihlf`cËlk`c`j\i6 FYa\Zk`] JkilZkli\i cË\ej\dYc\ [\j XZk`m`kj m`jXek ~ d\kki\ jflj Zfekic\ c\ gi`d ki\ [l gifa\k# X`ej`hl\jfeYl[^\k\kjfe[cX`[\iXc`jXk`fe# [ jc\[dXiiX^\[lgifa\k% ;Ôe`i le\ `ejkXeZ\ le`hl\ [\ i\Zl\`c [\ [\dXe[\j[\df[`ÔZXk`fej% :\ekiXc`j\i cX [Z`j`fe jli c\ Z_\] [\ gifa\k gfli ^Xi[\i cX Zf_i\eZ\ [l gifa\k# hl\c hl\ jf`kc\efdYi\[\df[`ÔZXk`fejXggc`hl\j% JgXi\ic\jdf[`ÔZXk`fejhl`jfek[lj\lci\j$ jfik[lZ_\][\gifa\k[\Z\cc\jhl`jfek[li\j$ jfik[l[fee\li[Ëfi[i\#\k[feZjljZ\gk`Yc\j [ËXaljk\d\ekj[\ÔeXeZ\d\ek% Fgk`d`j\i c\ kiX`k\d\ek [\j df[`ÔZXk`fej \e g\id\kkXek c\li i\^iflg\d\ek# gfli YeÔ$ Z`\i[\jpe\i^`\j% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\ gifZ\jjlj [\ dXki`j\ [\j df[`ÔZXk`fej lk`c`j\ c\j ]fidlcX`i\j [\ [\dXe[\ [\ df[`$ ÔZXk`fe\k[Ëfi[i\[\df[`Ô ZXk`fe[Zi`kjgXi X`cc\lij% :Ë\jklegifZ\jjljhl`j\d\k\egcXZ\[ jc\ [Ylk [l gifa\k# \k jËXc`^e\ jli c\j _XY`kl[\j [\ ]feZk`fee\d\ek [\ cËfi^Xe`jXk`fe% C\j d\dYi\j [\ cËhl`g\ gifa\k gflmXek XggXik\$ e`i~gclj`\lijgifa\kj#`c\jk`dgfikXekhl\c\j giXk`hl\j \e ^\jk `fe [\j df[`Ô ZXk`fej jf`\ek _fdf^ e\j\eki\gifa\kj#gfli]XZ`c`k\icXd`j\ \eXggc`ZXk`fe% U Jlim\`cc\i c\j k\dgj [\ kiX`k\d\ek [l gif$ Z\jjlj 1 k\dgj dfp\e [\ gXjjX^\ [Xej Z_X$ Zle\ [\j kXg\j# df[`ÔZXk`fej gXik`Zlc` i\j hl` jlY`jj\ek [\j k\dgj [\ kiX`k \d\ek gXik`$ Zlc` i\d\ek cfe^j% <e \]]\k# c\ gifZ \jjlj [f`k i\jk\iÕl`[\gflihlË`ceËpX`kgXj[\Zfdgfik\$ d\ek[Ëm`k\d\ekgXic\jd\dYi\j[\cËhl`g\ gifa\k% Dk_f[fcf^`\\kZfej\`cj U :\ gifZ\jjlj g\lk ki\ flk`cc via le\ YXj\ [\[fee\jflle`ekiXe\k%;XejZ\ZXj#c\j[`]$ ]i\ek\jkXg\jc`jk\j[f`m\ekki\giml\j% U C\Z_\][\gifa\k[f`k]X`i\m`mi\Z\gifZ\j$ jlj# \e \e gXicXek [Xej c\j ile`fej [ËXmXe$ Z\d\ek#\ek\eXek~aflilekXYc\Xl[ËXeXcpj\ hlXek`kXk`m\[\jdf[`ÔZXk`fej#Xm\Zc\jdf[`$ ÔZXk`fej \e Zflij# c\j df[`Ô ZXk`fej kiX`k\j# \kZ% U C\j Xl[`kj [\ gifa\k \k c\j i\ml\j [\ gif$ a\k g\lm\ek [fee\i c`\l ~ mi`ÔZXk`fe [l Yfe ljX^\[\Z\gifZ\jjlj% FLK@C +, Le processus de maîtrise des modifications décrit les activités à réaliser, les documents à produire et les décisions à prendre pour maîtriser les modifications du projet. 8mXekX^\j :fdd\ekcËlk`c`j\i6 O CX ykXg\j U 8[Xgk\ic\gifZ\jjlj~cËfi^Xe`jXk`fe\k~cX Zfdgc\o`k[lgifa\k% U =fid\i c\j d\dYi\j [\ cËhl`g\ gifa\k Xl gifZ\jjlj\kXlZfeZ\gk[\df[`ÔZXk`fe% U IXgg\c\i# cfij [\j ile`fej [ËXmXeZ \d\ek# c\ ]feZk`fee\d\ek [l kiX`k\d\ek [\j df[`Ô$ ZXk`fej% Ç()(Ç [Ôe`k`fe \k cX [`]]lj`fe [Ële gifZ\jjlj [\ dXki`j\[\jdf[`ÔZXk`fejd\kk\ekjfljZfekic\ c\ji`jhl\j[\[i`m\[\Zfek\el[\gifa\k% GiZXlk`fej~gi\e[i\ O C\ ]feZk`fee\d\ek Xl hlfk`[`\e [f`k i\jk\i jflgc\\kiXZk`]#kflk\ei\jkXekfYc`^Xkf`i\% C\gifZ\jjlj[\dXki`j\[\jdf[`ÔZXk`fej ;FJJ@<I+ Iy8C @J <IC<GIFA <K JL@K<FLK@C+, FLK@C +, C\gifZ\jjlj[\dXki`j\ [\jdf[`]`ZXk`fej :fdd\ekki\gclj\]ÔZXZ\6 \jkZ\ikX`ehl\c\j`dgXZkjgim`j`fee\cjjfek ]X`Yc\j% C\jgi`eZ`g\j[\^\jk`fe[\j df[`ÔZXk`fej U Le\mfclk`fej\ZXiXZki`j\gXi1 Ç leZ_Xe^\d\ek#ZË\jk$~$[`i\legXjjX^\[Ële kXk~leXlki\2 Ç cX jkXY`c`k [\ cËkXk [Ëfi`^`e\ \k [\ cËkXk Xgi 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eËXZZ\gk\ek [\j ZXikj Xlo [fee\j [\ i]i \eZ\ hl\ jË`cj jfek Xgglpj gXilefi[i\[\df[`ÔZXk`femXc`[% U Kflk\[\dXe[\[\df[`ÔZXk`fe\jkjpjkdX$ k`hl\d\ek\eki\[Xejc\gifZ\jjlj#\k[fee\iX c`\l~le\`e]fidXk`fejlicX[Z`j`fegi`j\% Ç())Ç FLK@C +, ;FJJ@<I+ Iy8C @J <IC<GIFA <K QFFDjliCË`ejkilZk`fe[Ële\df[`ÔZXk`fe ;Z`j`fe [Ë`ejkil`i\ c\Z_\][\gifa\k ;\dXe[\[\ df[`]`ZXk`fe XYXe[fee\ 8eXcpj\[\jdf[`]`ZXk`fej gXicfkgfli[k\Zk\ic\lij `ek\iXZk`fej :fddle`ZXk`fe [\cËXYXe[fem\ij c\j[\dXe[\lij 8ggiZ`Xk`fe^cfYXc\ [\cË`dgXZk[\cXdf[`]`ZXk`fe @dgXZkc`d`k @dgXZk]fik @ejkilZk`feZfe]`\Xl dk`\ic\gcljZfeZ\ie# hl`Zfejfc`[\iXXm\Z c\jXlki\jdk`\ij © Dunod – Toute reproduction non autorisée est un délit. :fejfc`[Xk`fe[\jXm`jdk`\ij gXiXiZ_`k\Zk\[\cXjfclk`fe flgXic\Z_\][\gifa\k :fejfc`[Xk`fe :fk1gXijfddXk`fe\e \ec\mXekc\j[flYcfej ;cX`1gXij`dlcXk`fe[Xejc\j gcXee`e^j Fi[i\[\ Df[`]`ZXk`fe efemXc`[ CË`ejkilZk`fe [\j df[`ÔZXk`fej i\gfj\ jli *gi`eZ`g\j1 ( C\j df[`ÔZXk`fej jfek kflaflij mXcl\j \e ^iflg\# gfli `dd[ `Xk\d\ek [k\Zk\i c\j `Zkf`i\j# \k df[`ÔZXk`fej gifZ_\j fl ZfekiX[ c\jdf[`ÔZXk`fej~]fik\`ek\iX Zk`fe%C\li`ej$ kilZk`fej\iXXcfijZfe[l`k\j`dlckXed\ek% ) CË`ejkilZk`fe gfik\ [ËXYfi[ jli c\ mfc\k k\Z_e`hl\ [\ cX jfclk `fe# c\j Zfejh l\eZ\j gifa\k [\ Zfk \k [cX` jfek mXcl\j [Xej le [\lo` d\k\dgj% * C\jdf[`ÔZXk`fejj`dgc\je\jfekgXjkiX`$ k\j[\cXdd\]Xfehl\c\jdf[`ÔZXk`fej~ ]fik`dgXZk% O Ç()*Ç C\gifZ\jjlj[\dXki`j\[\jdf[`ÔZXk`fej @ejkilZk`feZfe]`\~ Z_Xhl\dk`\iZfeZ\ie \egXiXcc c\ FLK@C +- CX[\dXe[\[\df[`ÔZXk`fe <O<DGC<;<=FIDLC8@I<;<;<D8E;<;<DF;@=@:8K@FE Efd[lgifa\k M\ij`fe1 ;\dXe[\[\df[`]`ZXk`feE%%% ;\dXe[\li1 ;Xk\1 :Xk^fi`\[\cX[\dXe[\1 81;\dXe[\Zc`\ek918efdXc`\dXa\li\:18efdXc`\d`e\li\;18dc`fiXk`fedXi^\ Ijld[\cXdf[`]`ZXk`fe[\dXe[\ ;\jZi`gk`fe[kX`cc\[\cXdf[`]`ZXk`fe[\dXe[\ Dfk`][\cX[\dXe[\af`e[i\aljk`]`ZXk`] Jfclk`fegifgfj\af`e[i\Zifhl`jm\ekl\cc\d\ek I\ZfddXe[Xk`fejgfli`ejkilZk`fe @e]fidXk`fej[\Zfkj Fi[i\[\^iXe[\li[lZfk [\cË`ejkilZk`fe :f[\[Ë`dglkXk`fe Fi[i\[\^iXe[\li[lZfk [\cXdf[`]`ZXk`fe Df[Xc`k[\]`eXeZ\d\ek [\cXdf[`]`ZXk`fe 8ZZfi[gfli`ejkilZk`fe1FL@EFE Gfli`ejkilZk`fe1 Gfli`e]fidXk`fe1 ;\dXe[\li1 Ijld Insight C\ ]fidlcX`i\ [\ [\dXe[\ [\ df[`ÔZXk`fe g\id\k~kflk\jc\jgXik`\j`eki\jj\j[\]fi$ dXc`j\i c\j df[`ÔZXk`fej hlË\cc\j jfl_ X`k\ek mf`igi`j\j\eZfdgk\gXic\gifa\k% JXjkilZkli\`em`k\c\j[\dXe[\lij~gifgfj\i [\jmXclXk`fejZfefd`hl\j[lkiX`k\d\ek[\ cX[\dXe[\\k[\cX[\dXe[\\cc\$dd\%<cc\ j\ej`Y`c`j\ [feZ ~ cË`dgXZk Zfefd`hl\ [\ cX [\dXe[\% Le\ ]f`j cX [\dXe[\ [\ df[`ÔZXk`fe i[`^\# \cc\ i\eki\ [Xej c\ gifZ\jjlj [\ dXki`j\ [\j df[`ÔZXk`fej% The change request allows all stakeholders to formalize the changes they wish to see taken into account by the project. Its structure invites the requesters to propose economical evaluations of the treatment of the request and of the request itself. It creates awareness of the economical impact of the request. Once the request is completed, it enters into the change control process. Ç()+Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K FYa\Zk`] CX ÔZ_\ [\ [\dXe[\ [\ df[`ÔZXk`fe \jk c\ [fZld\ek [Ë\eki\ [l gifZ \jjlj [\ dXki`j\ [\jdf[`ÔZXk`fej%<cc\g\id\k[\1 U [Zi`i\ cX df[`ÔZXk`fe jflj cX ]fid\ [l Y\jf`e~jXk`j]X`i\#\k[\cXjfclk`fegfjj`Yc\~ d\kki\\eÅlmi\2 U \jhl`jj\ic\j`dgXZkj[\cXdf[`ÔZXk`fejli c\i\jk\[lgifa\k2 U mXcl\i jflj cX ]fid\ [Ëfi[i\ [\ ^iXe[\li c\jZfkj^ei jgXicXdf[`Ô ZXk`fe#X`ej`hl\ c\jZfkj[\jfe`ejkilZk`fe2 U ]XZ`c`k\i cX gi`j\ [\ [Z`j`fe jli cX jl`k\ ~ [fee\i~cX[\dXe[\[\df[`ÔZXk`fe% :fek\ok\ U GifZ[\i ~ [\j Xl[`kj i^lc`\ij [l jpjk d\ gflijËXjjli\ihl\c\]fidlcX`i\\jkZfem\eX$ Yc\d\ek\dgcfp% Dk_f[fcf^`\\kZfej\`cj U Le [\j ]XZk\lij Zcj [\ jlZZ j [\ Z\k flk`c \jk jfe lk`c`jXk`fe jpjkdXk`hl\ gfli kflk\j c\jdf[`ÔZXk`fej%GfliZ\]X`i\#cËXZZfdgX^e\$ d\ekgXic\Z_\][\gifa\k\jk`dgfikXek%Jfe ic\ij`[\[XejcËX`[\Xli\dgc`jjX^\[\j[fe$ e\j# [Xej cX ]flie`kli\ [\ c`^e\j [`i\Zki`Z\j gflicXgif[lZk`fe[\jfi[i\j[\^iXe[\li[\ Zfk% U CX jfclk`fe gifgfj\# c\j i\ZfddXe[Xk`fej gfli cË`ejkilZk`fe \k c\j fi[i\j [\ ^iXe[ \li [\ Zfk jfek [\j [fee\j ]XZlckXk`m\j [\ cX ÔZ_\% O © Dunod – Toute reproduction non autorisée est un délit. CX [\dXe[\ [\ df[`Ô ZXk`fe `ek\im`\ek \e Xdfek[lgifZ\jjlj[\dXki`j\[\jdf[`ÔZX$ k`fej% <cc\ g\lk ZfeZ\ie\i cX kfkXc`k [\j gXi$ k`\j`eki\jj\jXlgifa\k#hl\Z\cc\j$Z`jf`\ek `ek\ie\j ~ cËhl`g\ gifa\k fl dd\ \ok\ie\j% ;\ dXe` i\ `e[`i\Zk\# `c [f`k ki\ gfjj`Yc\# ~ [\jgXik`\jgflmXekXmf`ile\`eÕl\eZ\jlile gifa\kjpe[`ZXk#Xlkfi`ki^c\d\ekX`i\#\kZ% # [\gifgfj\ile\df[`ÔZXk`feXlkiXm\ij[\Z\ ]fidlcX`i\% :fdd\ekcËlk`c`j\i6 ykXg\j U MXc`[\i# cfij [l dfekX^\ [l gifa\k# cX g\ik`$ e\eZ\ [l ]fidlcX`i\ gifg fj \k Xggfik\i c\j Xaljk\d\ekji\hl`j% U ;`]]lj\ic\]fidlcX`i\Xlj\`e[\cËhl`g\gif$ a\k \k Xlgi j [\j gXik`\j `eki \jj\j gifZ_\j [l gifa\k% =fid\i ~ cËlk`c`jXk`fe [l ]fidlcX`i\ \k[fee\i[\j]\\[YXZbji^lc`\ijjlicXhlX$ c`k [l i\dgc`jjX^\ [ j cX i\d`j\ [\j ÔZ_\j Zfdgck\j% U KiX`k\i kflk\j c\j ÔZ_\j i\l\j% >Xi[ \i cX kiXZ\ [\j igfej\j ]X`k\j \k `e]fid\i jpj$ kdXk`hl\d\ek kflj c\j [\dXe[\lij [\j igfej\j% Ç(),Ç La demande de modification définit les informations qui permettent de décider si l’instruction de la modification doit être réalisée. 8mXekX^\j O C\kiX`k\d\ek[\kflk\jc\j[\dXe[\j[\df[`$ ÔZXk`fegXileZ`iZl`kle`hl\\jkle\\oZ\cc\ek\ dXe` i\[\j\gidle `i[\j[i`m\j[\Zfek\elj [Xejc\jgifa\kj% \j~i\ej \`^e\iX`[\ O CXjkilZkliXk`fe[\j[fee c\j [\dXe[\lij ~ j\ gfj\i jl]ÔjXdd\ek [\ hl\jk`fej XmXek [\ gifgfj\i le\ [\dXe[\ [\ df[`ÔZXk`fe% GiZXlk`fej~gi\e[i\ O CXd`j\\egcXZ\[ËleZ`iZl`k[Ë`e]fidXk`fejfYc`$ ^Xkf`i\ \k ZfekiX`^eXek \jk gXi]f`j dXc mZl\% Gfli\e]XZ`c`k\icËXggifgi`Xk`fe#c\Z_\][\gif$ a\km\`cc\~XZZfdgX^e\ic\jgXik`\j`eki\jj\j [Xej c\li lk`c`jXk`fe [l [fZld\ek# \k ~ [fee \i [\ji\kflij[Ë`e]fidXk`fej[\dXe` i\jpjkdX$ k`hl\% CX[\dXe[\[\df[`ÔZXk`fe Gflihlf`cËlk`c`j\i6 FLK@C +- C\kXYc\Xl[\dXki`j\ [\j_\li\jgXjj\j FLK@C +. :FEJKIL:K@FE;LK89C<8L;<D8áKI@J<;<J?<LI<JG8JJy<J Gifa\k1 I\jgfejXYc\1 Gi`f[\[\^\jk`fe1 :f[\ kZ_\ C`Y\cckZ_\ 8Zk\li 9l[^\k `e`k`Xc Im`j`fe 9l[^\k im`j [\ i]i\eZ\ R(T R)T R*T R+T R,T R-T :fejfdd :fejfdd 8mXeZ\d\ek \eZldlc [\cX g_pj`hl\ [\cX gi`f[\ gi`f[\ giZ[\ek\ R.T R/T R0T ;Xk\1%%&%%&¿% I\jk\ ~]X`i\ I$ \jk`dXk`fe yZXik ;Xk\ [\]`e `e`k`Xc\d\ek giml\ ;Xk\ [\]`e i\$ giml\ R('T R((T R()T R(*T R(+T %%% Ijld Insight C\ kXYc\Xl [\ dXki`j\ [\j _\li\j gXjj\j jËXggc`hl\ Xlo gifa\kj [fek le\ [\j gifYc$ dXk`hl\j \jk [\ g`cfk\i cX Z_Xi^\ [\j XZk\lij `dgc`hlj% @c kXYc`k cX i]i\eZ\ [\ [gXik# ~ gXik`i[lYl[^ \k`e`k`Xc[lgifa\k#\kmfcl\Xl ]li \k ~ d\jli\ [\ cËXmXeZ \d\ek [l gifa\k% CX dX`cc\ [\ Z\ kXYc\Xl j\ j`kl\ Xl e`m\Xl [\ cX kZ_\ \k [\ cËXZk\li dfY`c`j gfli iXc`j\i Z\kk\kZ_\%J`le\kZ_\\jkiXc`j\gXi[\lo XZk\lij#Z\kXYc\XlXliX[\loc`^e\j% :_Xhl\ c`^e\ [l kXYc\Xl Zfdd\eZ\ ~ m`mi\ [ jc\[Ylk[\iXc`jXk`fe[\cXkZ_\ZfeZ\i$ e\#\kZ_Xhl\c`^e\jËk\`ek[ jhl\cXkZ_\ \jkk\id`e\#~jXmf`i1hlXe[c\ijlckXkXk mXc`[gXicXg\ijfee\Xlkfi`j\% The table of workload control applies to projects for which one of the problems is managing the workload of team members. It sets an initial standard, starting from the initial project budget and evolves as the project progresses. The mesh size of the table is at the task level and actor mobilized to perform this task. If a task is performed by two actors, this table needs two rows. Each table row starts being managed from the beginning of realization of the task concerned and each line goes out as soon as the task is completed, i. e., when the result was validated by the authorized person. Ç()-Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K FYa\Zk`] U ;`jgfj\i [Ële kXk Xl Ôc [\ cË\Xl [\ cX gi$ m`j`fe Zldlc\ [\j [g\ej\j [l gifa\k jflj cËXe^c\[\jZ_Xi^\j[\kiXmX`c% U :fddle`hl\iXloXZk\lijc\Yl[^\kgflic\j kZ_\jhlË`cjfek~iXc`j\ijlile\gi`f[\% U ;`jgfj\i [Ële jlgg fik ]fid\c# \k c\li [\dXe[\i c\j `e]fidXk`fej [ËXmXeZ \d\ek [\ dXe` i\XeXcpk`hl\% U :XcZlc\ile\gim`j`fe~Ôe[\kZ_\#gl`j~ Ôe[\gifa\k#hl`jf`kcXgcljiXc`jk\gfjj`Yc\% :fek\ok\ C\kXYc\Xl[\dXk i`j\[\j_\li\jgXjj \j\jk le[fZld\ek`e`k`Xc`j~gXik `i[\j[fee \j[l Yl[^\k`e`k`Xc[lgifa\k% @c\jkZfdgckgXicËfi^Xe`^iXdd\[\jkZ_\j \k c\j X]]\ZkXk`fej [\ kZ_\j Xl kiXm\ij [\ cX dXki`Z\[\i\jgfejXY`c`kZ]%flk`c(, % :\ kXYc\Xl \jk Xljj` Zfee\Zk Xl gcXee`e^ [l gifa\k% J`dlckXed\ek Xm\Z cX [\dXe[\ [Ë`e]fidXk`fej[\Z_Xi^\[\kiXmX`c#`c\jkgfj$ j`Yc\ [\ [\dXe[\i c\j `e]fid Xk`fej [\ [Xk\ gim`j`fee\cc\[\Ôe~afli% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @e`k`Xc`j\ic\kXYc\Xlhl`j\im`iX[\YXj\gfli cXgi`f[\[\^\jk `fe~m\e`i\kc\d\kki\~[`j$ gfj`k`fe [\j XZk\lij ZfeZ\iej% @c Zfek`\ek c\j `e]fidXk`fej[lYl[^\k`e`k`Xc\k[\cXdXki`Z\ [\i\jgfejXY`c`k%C\jkZ_\jhl`[f`m\ekÔ^li\i jfekkXYc`\j^iZ\XlgcXee`e^[lgifa\k1 Ç c\jkZ_\j[\mXekZfdd\eZ \ijlicXgi`f[\ ~m\e`i#j\cfec\gcXee`e^2 Ç c\j kZ_\j \e Zflij jli cX gi`f[\ ~ m\e`i 2 Z\j kZ_\j jfek Z\cc\j hl` [\mX`\ek ki\ \e Zflij jli Z\kk\ gi`f[\ j\cfe c\ gcXee `e^# X`ej` hl\ c\j kZ_\j efe k\id`e\j ZXi \e i\kXi[\e[Ylk[\gi`f[\2 Ç c\j kZ_\j k\id`e\j Xl Zflij [\ cX gi`f[\ gXjj\e\Ô^li\ekgclj[Xejc\kXYc\Xlhl`\jk lk`c`jgflic\jZ_Xe^\jXm\Zc\jXZk\lijÔcki\ gfj`k`fee gXi \o\dgc\ # dX`j \cc\j Ô^li\ek gfliZXcZlc\ic\jZldlcjjlic\gifa\k% U FYk\e`i \e Ôe [\ gi`f[\# [\ Z_XZ le [\j XZk\lij#c\jj\lc\j`e]fidXk`fejZcj1 Ç c\ZfejfddjlicXgi`f[\2 Ç cËXmXeZ\d\ekg_pj`hl\jlicXgi`f[\2 Ç cXeflm\cc\[Xk\[\Ôegiml\[\cXkZ_\% U :XcZlc\i cX i$\jk`dXk`fe [l Yl[^\k [\ cX kZ_\#\elk`c`jXekc\jdk_f[\j[\ZXcZ lcml\j [XejcËflk`c@G:\k@G;Z]%flk`c+* % U ;Z`[\i[\jXZk`fejZfii\Zk`m\j~d\kki\\e gcXZ\ Xm\Z cËXZk\li gifa\k ZfeZ\ie# \k gif$ Z[\i Xlo df[`ÔZXk`fej \e ZXjZX[\ jli c\j Xlki\jZfdgfjXek\j[lgifa\k1 Ç \eZXj[\i\kXi[[\Ôe[\kZ_\#[ZXc\ic\j kZ_\jXmXc\eZf_i\eZ\2 Ç \e ZXj [\ Y\jf`e [\ Z_Xi^\ jlggcd\ekX`i\# XeXcpj\i c\j `dgXZkj jli c\j _`jkf^iXdd\j [\i\jjfliZ\j\k[k\Zk\ic\jkZ_\jXmXc\e gi`cgXi`e[`jgfe`Y`c`k[\i\jjfliZ\j#\eZfi\ ]fZXc`j\jjli[\jkZ_\jXdfek\ei\kXi[% Au-delà du recensement des heures passées, ce tableau doit permettre de prévoir combien d’heures vont être dépensées au total sur chaque tâche. Dk_f[fcf^`\\kZfej\`cj U @ejkXcc\i\k]X`i\[li\ic\i`kl\c[lkXYc\Xl[\ dXki`j\[\j_\li\jgXjj\j#gflihl\cËhl`g\ X`k ZfejZ`\eZ\ [\ cË`dgfik XeZ\ [l jl`m` [\j i\jjfliZ\j\k[feZ[\j[cX`j% U ycXYfi\iXm\Zc\jXZk\lijc\jXZk`fejZfii\Z$ k`m\jeZ\jjX`i\j\k]X`i\Z`iZlc\icË`e]fidXk`fe [\[ZXcX^\% O Ç().Ç 8mXekX^\j O FYk\e`ile\m`j`fegi`f[ `hl\[\cËkXk[ËXmXeZ \$ d\ek[\kflk\jc\jkZ_\j%D\kki\\e\o\i^l\c\j kZ_\j\ei\kXi[#\k[`jgfj\i[Ële\gim`j`fe[\ cËZXikZldlc\~Ôe[\gifa\k% GiZXlk`fej~gi\e[i\ O ;fee\ic\[if`k~cË\ii\liXloXZk\lij[lgifa\k% :Ë\jk cX d\`cc\li\ ]Xfe [ËfYk\e `i [\j `e]fidX$ k`fej ÔXYc\j [ËXmXeZ\d\ek g_pj`hl\ \k [\ i\$ gim`j`fe[\[Xk\% C\kXYc\Xl[\dXki`j\[\j_\li\jgXjj\j Gflihlf`cËlk`c`j\i6 FLK@C +. FLK@C +/ C\kXYc\Xl[\dXki`j\[\jXZ_Xkj :FEJKIL:K@FE;LK89C<8L;<D8áKI@J<;<J8:?8KJ Gifa\k1 :f[\ XZ_Xk R(T I\jgfejXYc\XZ_Xkgifa\k1 C`Y\ccXZ_Xk =flie`jj\li R)T R*T Gi`f[\[\^\jk`fe1 ;Xk\1%%&%%&¿% Gi`o le`kX`i\ HlXek`k 9l[^\k `e`k`Xc Im`j`fe 9l[^\k im`j [\ i]i\eZ\ <e^X^ R+T R,T R-T R.T R/T R0T <jk`dXk`fe I$ [li\jk\ \jk`dXk`fe ~\e^X^\i [lkfkXc~ ]`e[\ gifa\k R('T R((T yZXik R()T ¿% Ijld Insight C\kXYc\Xl[\dXki`j\[\jXZ_XkjjËXggc`hl\ Xlo gifa\kj gfli c\jhl\cj cX gXik XZ_\k\ \jk `dgfikXek\%@cg\id \k[\jlim \`cc\icË\ej\dYc\ [\j XZ_Xkj ~ iXc`j\i% CX gXik XZ_\k\ \jk i$ \jk`d\~gi`f[ `Z`ki^lc` i\#\kZldlc\jli cXkfkXc`k[lgifa\k%C\jZXikjjfekZXcZlcjXl ]li\k~d\jli\[\cËXmXeZ\d\ek% :\kXYc\XlXjjli\cËXik`ZlcXk`feXm\Zc\j\im`Z\ XZ_Xk%C\Z_\][\gifa\kmi`Ô\hl\c\gifZ\j$ jlj XZ_Xk [\ cË\eki\gi`j\ \jk Xggc`hl# Xm\Z c\j X[XgkXk`fej eZ\jjX`i\j gfli c\ ]feZk`fe$ e\d\ek\egifa\k% The table of purchasing control applies to projects for which the purchased part of the budget is important. It can monitor all purchases to be made. The purchased total is re-estimated at regular intervals, and accumulated over the entire project, in order to identify differences with initials estimates. This table provides the link with the purchasing department. The project manager verifies that the company purchase process is applied, with the necessary adaptations for his project. Ç()/Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K FYa\Zk`] U ;`jgfj\i[Ële\m`j`feg\idXe\ek\[\jXZ_Xkj ~iXc`j\i\k[\c\likXlo[ËXmXeZ\d\ek% U ;`jgfj\i[\gim`j`fej[\[g\ej\j~Ôe[\ gifa\k i\d`j\j ~ afli gi`f[`hl\d\ek jli c\ gifa\k#\k[feZ[\gclj\egcljÔXYc\j% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\kXYc\Xl[\dXki`j\[\jXZ_Xkj\jk`e`k`Xc`j ~ gXik`i [\j [fee\j [\ cËfi^Xe`^iXdd\ [\j kZ_\j% C\j `e]fidXk`fej [\ Zfk jfek `jjl\j [lYl[^\k[lgifa\k% :\kXYc\Xl\jkcXYfi\ekif`k\ZfccXYfiXk`fe Xm\Zc\j\im`Z\XZ_Xk\elk`c`jXekc\gifZ\jjlj XZ_Xk[\cË\eki\gi`j\1 U ]fid Xc`jXk`fe[lY\jf`e~jXk`j] X`i\#i\Z_\iZ_\ [\ cË\ej\dYc\ [\j ]flie `jj\lij ZXgXYc\j [\ jXk`j] X`i\c\Y\jf`e#\kkXYc`jj\d\ek[Ëlegi\$ d`\idf[ c\[\Zfk[\cËXZ_Xkg\id \kkXek[\ [Ôe`icËfYa\Zk`][\gi`o[ËXZ_Xk2 U ZfejlckXk`fe [\j ]flie`jj\lij i]i\eZj m\ekl\cc\d\ekgiZ[\gXileXgg\c~ZXe$ [`[Xkli\j gfli c\j XZ_Xkj Zfdgc\o\j fl jg$ Z`Ôhl\j 2 U iZ\gk`fe \k [gfl`cc\d \ek [\j f]]i\j# gif$ gfj`k`fe[\Z_f`oXlo[Z`[\lij2 U e^fZ `Xk`feÔeXc\Xm\Zc\]flie `jj\lijc\Z$ k`fee\ki[XZk`fe[lZfekiXk2 U jlim\`ccXeZ\[\cXiXc`jXk`fe[\cXgi\jkXk`fe# \k jl`m` [\j \e^X^\d\ekj [\ cË\eki\gi`j\ \e Zf_i\eZ\Xm\ZcXmXc\liXZhl`j\[\jkiXmXlo2 U i\Z\kk\ÔeXc\[\cËXZ_Xk#le\]f`jcË\ej\dYc\ [\j kiXmXlo iXc`jj \k mXc`[j Xm\Z fl jXej [if^Xk`fegXic\[fee\li[Ëfi[i\% Gif[l`i\legf`ek]fid\c~Z_Xhl\gi`f[\[\ ^\jk`fe#g\id\kkXek[\Zfdgck \igif^i\jj`m\$ d\ekc\kXYc\Xl1]flie`jj\liZ_f`j`#gi`oe^f$ Z`#\e^X^ \d\ekgXik`\cflkfkXcgi`j% D\kki\ ~ afli c\j \e^X^\d\ekj# ~ gXik`i [\j `e]fidXk`fej[fee\jgXiZ_XZle[\jXZk\lij \eZ_Xi^\[Ëleflgclj`\lijXZ_Xkj% I$\jk`d\i c\ i\jk\ ~ \e^X^ \i# \e gi\e Xek \e Zfdgk\ c\j gclj iZ\ek\j `e]fid Xk`fej [`jgf$ e`Yc\jjlic\gifa\k1df[`ÔZXk`fe[\jhlXek`kj# df[`ÔZXk`fe [\j gi`o le`k X`i\j# df[`ÔZXk`fe [\j]iX`jcf^`jk`hl\j#\kZ% ;Z`[\i [\j XZk`fej Zfii \Zk`m\j ~ d\kki\ \e gcXZ\Xm\ZcËXZk\ligifa\kZfeZ\ie% Faire procéder à un bilan achat périodique, pour sécuriser le coût final du projet. Dk_f[fcf^`\\kZfej\`cj U @ejkXcc\i \k ]X`i\ [li\i c\ i`kl\c [l kXYc\Xl [\dXki`j\[\jXZ_Xkj#gflid\kki\c\jXZ_Xkj jfljk\ej`fe% U >iX[l\i cX gi\jj`fe jli c\j XZ_Xkj \e ]feZ$ k`fe[\c\liZXiXZk i\jkiXk^`hl\1leXZ_Xk~ _Xlk e`m\Xl [\ k\Z_e `Z`k# fl eZ\jj`kXek [\j Zfdgk\eZ\jiXi\jj\iXjlim\`cc[\ki jgi j gXic\gifa\kkflkXlcfe^[\jfe\oZlk`fe%Le XZ_XkgcljYXj`hl\#[\Zfddf[`k#gfliiXki\ kiX`kXm\Zle\gclj]fik\gi\jj `fejlic\jgi`o# \kj\lc\cXk\el\[lgcXe[ËXggifm `j`fee\d\ek j\iXd`j\jfljZfekic\% O :fdd\ekcËlk`c`j\i6 8mXekX^\j O CX m`j`fe X^i^\ [\j XZ_Xkj g\id\k [\ dXo`$ d`j\i cX gl`jj XeZ\ [ËXZ_Xk [l gifa\k \k X`ej` [ËfYk\e`i gclj ]XZ`c\d\ek jXk`j]XZk`fe [\ j\j ]flie`jj\lij% O FYk\e`ile\m`j`fegi`f[`hl\[\cËkXk[ËXmXeZ\$ d\ek[\kfljc\jXZ_Xkj%D\kki\\e\o\i^l\c\j XZ_Xkj\eZflij[\[i`m\\kmi`Ô \ij`Xl^cfY Xc c\gifa\k\jk\egi`c% ykXg\j 8l[Ylk[\cXiXc`jXk`fe[lgifa\k#`e`k`Xc`j\i c\ kXYc\Xl Xm\Z kflj c\j XZ_Xkj gimlj jli c\ gifa\k# X`ej` hl\ c\j hlXek`kj giml\j \k c\j gi`o [\ i]i\eZ\ XpXek j\im` ~ cËcXYfiXk`fe [lYl[^\k% Ç()0Ç GiZXlk`fej~gi\e[i\ O 8aljk\i c\j \]]fikj [\ ^\jk`fe [\j XZ_Xkj \e ]feZk`fe[\c\lieXkli\% C\kXYc\Xl[\dXki`j\[\jXZ_Xkj Gflihlf`cËlk`c`j\i6 FLK@C +/ FLK@C +0 CXÔZ_\XZk`fei`jhl\ C8=@:?<8:K@FEI@JHL< =@:?<8:K@FEI@JHL< y;@K@FE;L1 GIFA<K1GigXiXk`fe[lZfe^i jgiml\eJ%(. 8:K@M@K<:FE:<IE<<1<hl`g\k\Z_e`hl\ G<I@F;<8:K@M<1AljhlËXlZfe^i j :F;<;LI@JHL<1I'(' =8D@CC<1K\Z_e`hl\ I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k C@9<CC<:FLIK1;gk[\Y`cXe[l]flie`jj\li[Ëhl`g\d\ekjm`[f ;<J:I@GK@FE;LI@JHL< C\]flie`jj\lijc\Zk`fee\ki]i\eZgflicfl\i\k`ejkXcc\ic\jhl`g\d\ekjm`[fjlk`c`jj g\e[Xekc\Zfe^i j[gfj\c\Y`cXe#\ke\g\lkXjjli\icXgi\jkXk`feXkk\e[l\ 8:K@FEJ;<KI8@K<D<EK;LI@JHL< E ;\jZi`gk`feXZk`fe I\jgfejXYc\ ;Xk\[\ 9l[^\k\e IXc`j iXc`jXk`fem`j\ Z_Xi^\fl\lif ( Jc\Zk`fe[Ële\j\Zfe[\jfliZ\\k e^fZ`Xk`fe[ËleXZZfi[jlic\jgi`o\kc\j Zfe[`k`fej[\]flie`kli\% G%IL9FE XZ_\k\li J\dX`e\(+ *a×_ ) M`j`k\]flie`jj\li[\loj\dX`e\jXmXekc\ Zfe^i jgfli]X`i\c\gf`ekjlicXj`klXk`fe [\cË\eki\gi`j\% * %%% :%:?<EL J\dX`e\(, )a×_ + AFLIE8C EFLM<CC<;<:@J@FE;<D8@KI@J<;LI@JHL< 8ZZ\gkXk`fe1 KiXej]\ik1 I[lZk`fe1 <c`d`eXk`fe1 jl`k\~i[lZk`feiljj`\ M\ij1%%%%%%%%%%%%%%%%%%%%%% O@dgXZk@ flGifYXG 1@ ;8K<;<:CåKLI<1%%% Ijld Insight CX ÔZ_\ XZk`fe i`jhl\ c`jk\ c\j XZk`fej jgZ `$ Ôhl\j hl` mfek ki\ d\e\j gfli kiX`k \i c\j i`jhl\j`[\ek`Ôj%<cc\\jkcXYfi\gXic\i\j$ gfejXYc\[li`jhl\#Xm\ZcËXmXc[lZ_\][\gif$ a\kgflicËfYk\ek`fe[\ji\jjfliZ\jXjjfZ`\j% C\j XZk`fej [Z`[\j jfek `ek^ i\j [Xej cËfi^Xe`^iXdd\ [\j kZ_\j# c\ gcXee`e^ \k c\ Yl[^\k[lgifa\k%;\jYl[^\kjc\lijfekXccflj% CËXmXeZ\d\ek [\ Z\j XZk`fej \jk dXk i`j \k c\jijlckXkjgif[l`kjjfeki\gfikj[XejZ\kk\ ÔZ_\%@c\jkXcfijgfjj`Yc\[\[Z`[\i[\Zfek`$ el\ic\jXZk`fejfl[\c\jXiik\i% The Risk Action Form lists the specific actions that will be undertaken to address the risks identified. It is developed by the risk responsible, with the approval of the project manager to obtain related resources. Agreed actions are included in the WBS, schedule and budget of the project. The progress of these actions is controlled. The results produced are shown in this form. It is then possible to decide to continue or stop action. Ç(*'Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K FYa\Zk`] U ;Zi`i\c\jXZk`fej~iXc`j\igflii[l`i\fl kiXej]i\ic\i`jhl\ZfeZ\ie% `i cX mXc`[Xk`fe [l Z_\] [\ gifa\k jli U FYk\e c\ji\jjfliZ\j~dfY`c`j\i% U =XZ`c`k\icË`ek^iXk`fe[\jXZk`fej[XejcËfi^X$ e`^iXdd\[\jkZ_\j\k[Xejc\gcXee`e^% U ;fZld \ek\i cËkXk [l gcXe [ËXZk`fej gfli c\ i`jhl\Xl]li\k~d\jli\[\jXiXc`jXk`fe% U =XZ`c`k\i cX gi`j\ [\ [Z`j`fe [ËXiik\i le gcXe [ËXZk`fej# hlXe[ c\j ijlck Xkj `ek\id $ [`X`i\j fYk\elj jfek jl]ÔjXekj Xl i\^Xi[ [\ cËfYa\Zk`]^cfYXcÔo% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ Le\ÔZ_\XZk`fei`jhl\Xjjli\cXkiXXY`c`k[\j XZk`fejd\e\j%ycXYfi\gXic\i\jgfejXYc\[l i`jhl\#\cc\[Zc`e\c\jhlXki\kpg\j[\[Z`j`fej hl`g\lm\ekki\gi`j\jgflilei`jhl\1 U 8ZZ\gkXk`fe%C\i`jhl\\jkXZZ\gk\ecËkXk% ;XejZ\ZXj#`ce\j\iXgXj]X`k[\ÔZ_\XZk`fe i`jhl\ U yc`d`eXk`fe% C\ i`jhl\ e\ g\lk ki\ cX`jj [Xej c\ gifa\k% @c ]Xlk [feZ cXeZ\i [\j XZk`fej hl`mfek]X`i\hl\c\i`jhl\eËXliXgclj[\iX`$ jfe[Ëki\mfhl% U KiXej]\ik% C\ i`jhl\ \jk kiXej]i ~ le XZk\li gclj hlXc`Ô gfli \e Xjjli\i cX ^\j$ k`fe% Le\ XZk`fe [\ i\Z_\iZ_\ [Ële Xjjli\li gXi\o\dgc\g\lkki\cXeZ\% U I[lZk`fe% ;\j XZk`fej jfek cXeZ\j gfli i[l`i\c\i`jhl\j\cfe[\lo[`d\ej`fej1 Ç i[lZk`fe [\ cX gifY XY`c`k [ËXggXi`k`fe# \e X^`jjXekjlic\jZXlj\j[li`jhl\2 Ç i[lZk`fe[\cË`dgXZk[li`jhl\#\eX^`jjXekjli c\j\]]\kj#fegXic\Xcfij[\gcXe[\j\Zflij% XZk`fej# c\ i\jgfejXYc\ [l i`jhl\ cXYfi\ le gcXe[ËXZk`fej%@cj\Zfdgfj\[\gclj`\lijjZ$ eXi`fjhlË`cgij\ek\XlZ_\][\gifa\k%:\cl`$Z` g\lkXcfijZ_f`j`ic\d\`cc\lijZeXi`f\e`ek$ ^iXekcXm`j`fe[Ë\ej\dYc\[lgifa\k% U C\j d\dYi\j [\ cËhl`g\ gifa\k \e Z_Xi^\ [ldXeX^\d\ek[\gifa\k`ek^i\ekc\jXZk`fej [Xej cËfi^Xe`^iXdd\ [\j kZ_\j \k [Xej c\ gcXee`e^% U C\j i\jgfejXYc\j [\j XZk`fej [fee\ek c\li ijlck Xk[ËXmXeZ\d\ekm`Xc\jile`fej[ËXmXe$ Z\d\ek# cX ÔZ_\ XZk`fe i`jhl\ g\lk X`ej` ki\ d`j\~afli% La fiche action risque insère la gestion des risques dans les outils traditionnels de la gestion de projet. Dk_f[fcf^`\\kZfej\`cj U J\lc c\ i\jgfejXYc\ [l i`jhl\ \jk Xlkfi`j ~ Xggfik\i[\jdf[`ÔZXk`fejjliZ\kk\ÔZ_\%:Ë\jk Z\g\e[XekY`\ec\Z_\][\gifa\khl`\eXjjli\ cX mXc`[Xk`fe% <e ZXj [\ [gXjj\d\ek [\ j\l`c [\Zi`k`Z`k#c\Z_\][\gifa\kg\lkXmf`i~]X`i\ Xgg\c~jXklk\cc\[\gifa\kZfddXe[`kX`i\[l gifa\k#fl_`iXiZ_`\[lZ_\][\gifa\k % U CXÔZ_\XZk`fei`jhl\g\lkgXi] f`jki\`ek$ ^i\[XejcXÔZ_\[\i`jhl\% O 8mXekX^\j O C\j XZk`m`kj [\ ^\jk`fe [\j i`jhl\j jfek Y`\e `eji\j [Xej cX ^\jk`fe Xl ^cfYXc [l gifa\k# efkXdd\ekjlicX[`d\ej`fe½Z_Xi^\\k[`jgf$ e`Y`c`k[\ji\jjfliZ\j¾% lj# [\j O J` [\j ijlckXkj gclj iXg`[\j jfek fYk\e XZk`fej [Z`[\j `e`k`Xc\d\ek g\lm\ek ]XZ`c\$ d\ekki\Xeelc\j#ZXi[\m\el\j`elk`c\j% GiZXlk`fej~gi\e[i\ O CXiXc`jXk`fe[\jXZk`fej[Z`[\jg\lkXmf`i[\j :fdd\ekcËlk`c`j\i6 ykXg\j U Le\]f`jc\i`jhl\`[\ek`Ô#cXÔZ_\[\i`jhl\ Zfdgck\# \k cX [Z`j`fe gi`j\ [\ cXeZ\i [\j Ç(*(Ç Zfejhl\eZ\j`e[`i\Zk\jjli[ËXlki\ji`jhl\j%@c \jk[feZeZ\jj X`i\[\imXcl\icË\ej\dYc\[\j i`jhl\j Xl ]li \k ~ d\jli\ [\ cË\oZ lk`fe [\j gcXej[ËXZk`fej% CXÔZ_\XZk`fei`jhl\ Gflihlf`cËlk`c`j\i6 FLK@C +0 FLK@C ,' CXdXki`Z\[\ji`jhl\j C8D8KI@:<;<JI@JHL<J ;Xk\1%%&%%&¿% Gifa\k1 @dgXZk I* :XkXjkifg_`hl\ I) >iXm\ I( DXa\li\ D`e\li\ GifYXY`c`k c\ XY g Y if @d c\ lg G\ c\ XY XY Y if G Y if Ki c\ XY Y if jg Ijld Insight CXdXki`Z\[\ji`jhl\j[fee\le\m`j`fe^iX$ g_`hl\[\cXj`klXk`fe[\ji`jhl\j[Xejc\gif$ a\k%<cc\d\k\eXmXekc\j\]]fikjd`j\eÅlmi\ gXicËhl`g\gifa\kgfli`[\ek`Ô\i\kmXcl\ic\j i`jhl\j%J\jm\ij `fejjlZZ\jj`m\jkiXZ\ekcËmf$ clk`fe[\cË\ogfj`k`feXloi`jhl\j[lgifa\k% CX Zfddle`ZXk`fe cXi^\ [\ cX dXki`Z\ [\j i`jhl\j[m\cfgg\cXZlckli\i`jhl\Xlj\`e[l gifa\k\k[\cË\eki\g i`j\%<cc\jljZ `k\[\jiXZ$ k`fej[\cXgXik[\jXlki\jXZk\lij[\cË\eki\$ gi`j\# hl` g\id\kk\ek [Ë\ei`Z_`i cËXggifZ_\ i`jhl\[lgifa\k% The risk matrix provides a graphical view of the risk situation in the project. It highlights the efforts made by the project team to identify and assess risks. Successive versions trace the evolution of the risk exposure of the project. Wide communication of risk matrix develops risk culture within the project and the company. It provokes reactions from other actors in the company, that enriches the risk approach on the project. Ç(*)Ç ;FJJ@<I+ Iy8C @J <IC<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] U ;`jgfj\i [Ële\ m`j`fe ^iXg_`hl\ ^cfYXc\ [\ cË\ej\dYc\[\ji`jhl\jdXa\lij[lgifa\k% U :fddle`hl\i m\ij cË\ej\dYc\ [\j gXik`\j gi\eXek\j[lgifa\kjlicX^\jk`fe[\ji`jhl\j% U FYk\e`i [\j i\kflij [Ë`e]fidXk`fej [\j gXi$ k`\j gi\eXek\j# gfjj`Yc\j gXiZ\ hl\ Z\ [fZl$ d\ek \jk ki j c`j`Yc\# \ogc`Z`k\# \k ^eiXk\li [\Y`\egclj[\iXZk`fejhlËlekXYc\XlZfdd\ c\i\^`jki\[\i`jhl\% U 8]ÔZ_\i \e g\id Xe\eZ\ ~ cËhl`g\ gifa\k cËkXk [\j i`jhl\j# gfli \e ]X`i\ le\ gif ZZl$ gXk`fe[\kfljc\jaflij#\kX`ej`gXik`Z`g\i~cX Zlckli\i`jhl\[lgifa\k% C\ ]fidXk kpg\ [\ cX dXki`Z\ [\j i`jhl\j \jk kXYc` gXi c\j [Z`[ \lij \e Z_Xi^\ [\ cX ^\j$ k`fe [\j i`jhl\j Xl e`m\Xl [\ cË\eki\g i`j\% J` Z\cX eËX gXj k c\ ZXj# c\ Z_\] [\ gifa\k g\lk gi\e[i\cË`e`k`Xk`m\[Ë\eZi\ile#\k[\c\^e$ iXc`j\ijlikfljj\jgifa\kj% CX dXki`Z\ [\ i`jhl\ g\lk ki\ le cd \ek Zfejk`klk`] [l kXYc\Xl [\ Yfi[ [l gifa\k% <cc\ \jklecd \ekZc[\cË\dgi\`ek\hl\c\gifa\k mXcX`jj\i[XejcË\eki\g i`j\%Jfe`dgXZkm`jl\c \jkgl`jjXek\kg\lkgXi]f`jd\kki\Xlj\Zfe[ gcXe [ËXlki\j cd\ekj [l gifa\k# Zfdd\ le gcXee`e^[\>8EKKfllekXYc\Xl[\dXk i`j\ [\jZfkj% U @eji\i cX dXki`Z\ [Xej c\ kXYc\Xl [\ Yfi[ [lgifa\k% U ;`]]lj\i Z\ [fZld\ek a minima Xlgi j [\j gXik`\jgi\eXek\j`dgc`hl\j[XejcXi[lZk `fe La situation [\ cË\ogfj`k`fe Xlo i`jhl\j [\ cË\eki\g i`j\ \k du projet estelle critique ? 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Lk`c`j\ic\jflk`cj[\g`cfkX^\hl`iXjjli\ek HlXc`k[\m`\ gif]\jj`fee\cc\ ^ff%^c&IFEI@0 Gi\e[i\\eZfdgk\ c\jdfk`fej [\cËhl`g\ >XiXek`ic\jdfp\ej#cX[`jgfe`Y`c`keZ\jjX`i\gfliiXc`j\icXkZ_\ =X`i\Xkk\ek`fe~Z\hl\cX]ihl\eZ\\kc\j_fiX`i\j[\jile`fej[ËXmXeZ\$ d\eki\jg\Zk\ekc\ipk_d\g\ijfee\c&gif]\jj`fee\c[\cËhl`g`\i Ijld Insight CXdfk`mXk`fe[\Z_Xhl\hl`g`\ie\j\[Zi k\ gXj#\cc\j\Zfejkil`k%8lkiXm\ij[\jX]Xd\lj\ gpiXd`[\#8YiX_XdDXjcfnX\ogi`dhl\c\j Y\jf`ej _ldX`ej jfek [peXd`hl\d\ek Õl`[\j ÆXm\Zgclj`\lij[\Z\jY\jf`ejgij\ekj[Xej le\g\ijfee\j`dlckXed\ek% KiXejgfjj~cËle`m\ij[\jgifa\kj#Z\j,e`m\Xlo [\ Y\jf`ej [fee\ek [\j g`jk\j ZfeZi k\j Xl Z_\][\gifa\kgflid\kki\\egcXZ\c\jZfe[`$ k`fej[\cXdfk`mXk`fe[\jfehl`g\% The motivation of each team member cannot be imposed, it is built. Through his famous pyramid, Abraham Maslow expressed that human needs are dynamically fluid–with many of these needs present in a person simultaneously. Transposed to the world of projects, these five levels of needs give concrete ways to the project manager to implement motivation for his team. Ç(*-Ç Gflihlf`cËlk`c`j\i6 FYa\Zk`] U Kiflm\i c\j Zcj gfli dfk`m\i \k fYk\e`i cË\e^X^\d\ek[\jhl`g`\ij[lgifa\k% U @[\ek`Ô\i Z\ hl` g\lk [dfk`m\i c\j hl`$ g`\ij#\kkiflm\ic\jXek`[fk\j% :fek\ok\ CX dfk`mXk`fe [\j hl`g`\ij [l gifa\k \jk mXcXYc\gflikfljc\jkpg\j[\gifa\kj#\k[f`k j\]X`i\ c\ gclj \e Xdfek gfjj `Yc\ [\ cX ZfccX$ YfiXk`fe% Jli c\j gifa\kj cfe^j# c\j c\m`\ij [\ dfk`mXk`feg\lm\ekmfcl\i[Xejc\k\dgj% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U :fdgck\ic\kXYc\Xl½c\jZcj[\dfk`mXk`fe [\ dfe gifa\k ¾ gfli `[\ek`Ô\i c\j g`jk\j gifgi\jXlgifa\k#\km\ekl\cc\d\ekZ\cc\jhl` e\jfekgXjXZk`mXYc\j[Xejc\gifa\k% U @[\ek`Ô\i c\j c\m`\ij jli c\jhl\cj mflj Xcc\q mfljXgglp\iZfcc\Zk`m\d\ek#[Xejc\ZX[i\[\j XZk`fej[\Zfddle`ZXk`fe\k[\jile`fej% U ;Xej c\ ZX[i\ [\j \eki\k`\ej [\ [c^X$ k`fe Z]% flk`c ½ CË\eki\k`\e [\ [c^Xk`fe [\ kZ_\ ¾ # gi\e[i\ c\ k\dgj [\ [\dXe[\i ~ cËhl`g`\ihl\cc\jjfekj\jXkk\ek\jgXiiXggfik Xl gifa\k# \k `[\ek`Ô\i cX dXe` i\ [fek mflj Xcc\qigfe[i\~Z\jXkk\ek\j% U :fdgck\i c\ kXYc\Xl \e XjjfZ`Xek c\ efd [\j hl`g`\ij Xlo c\m`\ij hl` c\j dfk`m\ek# \k mi`Ô\ii^lc` i\d\ekhl\mfljc\j½eflii`j$ j\q¾jliZ\jc\m`\ij% U Gi\e[i\cXk\dgiXkli\i^lc` i\d\ek#[Xej leZX[i\`e[`m`[l\c% U CËhl`g`\i e\ jX`k gXj ]fiZd\ek Z\ hl` c\ dfk`m\;\dXe[\q$cl`Z\hl`cl`Xgcl\k[gcl [Xejc\jgifa\kjgiZ[\ekj%@ce\jX`kgXj]fi$ Zd\ek Z\ hl` c\ dfk`m\ [Xej le gifa\k# dX`j `cjXliXmflj[`i\Z\hl`c\[dfk`m\% U 8kk\ek`fe~cXgifa\Zk`fe1efljgifa\kfejjli c\j hl`g`\ij [l gifa\k efj gifgi\j c\m`\ij [\ dfk`mXk`fe%:\cXX[\jZfejh l\eZ\jgfj`k`m\j eflj Xmfej c\ ½ ]\l jXZi ¾ jli Z\j c\m`\ij dX`j Xljj` e^Xk `m\j `c eË\jk gXj ji hl\ Z\ jf`k c\ d\`cc\li c\m`\i gfli dfk`m\i cËhl`g`\i# \k Z\cX g\lk dd\ cË`ehl`k \i 1 gXi \o\dgc\# a\m\e[j[lZ_Xcc\e^\~hl\chlËlehl`m\lk[\ cXjZli`k %yZflk\q#Zflk\q#Zflk\q¿XmXek [\Z_\iZ_\i~dfk`m\i% U 8mXek [\ ½ m\e[i\ ¾ c\ gifa\k# ^XiXek`i c\ d`e`dld [\ YXj\% <e \]]\k# eflj Xmfej jfl$ m\ek\em`\[\gij \ek\ic\jXjg\ZkjXkkiXpXekj [l gifa\k _Xlk [\ cX gpiXd `[\ [\ DXjcfn XmXek [ËXmf`i ^XiXek` c\ YXj [\ cX gpiXd`[\ ~ cËhl`g\i%GigXi\qY`\ecXÔoXk `fe[\cËfYa\Zk `] [\cËhl`g`\i#XÔe[\i[l`i\cË`eZ\ik `k l[\Xjjf$ Z`\~jXkZ_\\k[\c\jZli`j\i% U KifgflgXjXjj\q[\Zfekic\kl\ekcXdfk`$ mXk`fe%I`\e[\g`i\hl\[Ë`dgfj\ileZfdgk\$ i \e[l hlfk`[`\e ~ le \og\ik# fl Xl ZfekiX`i\ [\cX`jj\ile[YlkXekkiXmX`cc\iledf`jjXej gf`ek [\ Zfekic\% 8[fgk\q le\ gfjkli\ [\ ½ Z_\] [\ gifa\k ZfXZ_ ¾# \k [Ôe`jj\q Xm\Z mfki\ `ek\icfZlk\li c\ e`m\Xl [\ Zfekic\ X[Xgk#gclkkhl\[\c\cl``dgfj\i% O Dk_f[fcf^`\\kZfej\`cj U :\ eË\jk gXj [Xej le\ ^iXe[\ ile`fe [Ëhl`g\hl\mfljXcc\q[Zflmi`iZ\hl`dfk`m\ cËhl`g`\i 1 gi\e\q c\ k\dgj [\ c\ i\eZfeki\i [Xej le ZX[i\ `e[`m`[l\c# \k [\ cl` ZfejXZi\i c\ k\dgj [fek `c X Y\jf`e% :Ë\jk le `em\jk`jj\$ d\ekgflicËXm\e`i Ç(*.Ç FLK@C ,( E=M×C×O– L’efficacité d’un collaborateur sur un projet est le produit de sa Motivation par sa Compétence et son Organisation personnelle. 8mXekX^\j O Gi\e[i\ZfejZ`\eZ\hl\Z_Xhl\hl`g`\i\jk[`]$ ]i\ek\kj\iXdfk`mgXi[\jc\m`\ij[`]] i\ekj [Xejc\gifa\k% GiZXlk`fej~gi\e[i\ O GXi]f`j# c\ Z_\] [\ gifa\k eËX gXj c\j Zcj gfli dfk`m\iZ\ikX`ejZfccXYfiXk\lij%GXj[ËXZ_Xie \$ d\ek k_iXg\lk`hl\ CX dfk`mXk`fe eË\jk gXj le\Ôe\ejf`% CXdfk`mXk`fe[\jhl`g`\ij[lgifa\k ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FLK@C ,) C\j+jkpc\j[\dXeX^\d\ek ;<J:I@GK@FE;<JJKPC<J;<D8E8><D<EK <E=FE:K@FE;<JG?8J<J;LGIFA<K E`m\Xl[\ZfeeX`jjXeZ\ jlic\gifa\k :XgXZ`k[ËXZk`fe jlic\gifa\k :feeX`jjXeZ\[lgifa\k ;\^ij[\c`Y\ik CXeZ\d\ek <EKI8@E<LI <ogcfiXk`fe ;Z`j`fe G8IK@:@G8K@= ;@I<:K@= IXc`jXk`fe ;yCy>8K@= K\dgj =`e`k`fe ;@I<:K@= :_\][\gifa\k Ijld Insight C\ Z_\] [\ gifa\k g\lk$`c dXeX^\i jfe hl`g\ \e`dgfjXekjpjkdXk`hl\d\ekj\j[`i\Zk`m\j jlicXdXe` i\[ËX^`i68gi`fi`#efeDX`j[\ cXdd\dXe` i\#`ce\g\lkdXeX^\icËhl`g\ jlic\cfe^k\id\\ee\]X`jXekhl\cË\eZfliX$ ^\ijXeji`\ejkilZkli\i% Kflk cËXik [l Z_\] [\ gifa\k Zfej`jk\ [feZ ~ fjZ`cc\i \eki\ + jkpc\j [\ dXeX^\d\ek cË\ekiXe\li# c\ gXik`Z`gXk`]# c\ [`i\Zk`] \k c\ ½ [c^Xk`] ¾ \e ]feZk`fe [\j j`klXk`fej i\e$ Zfeki\j[Xejc\gifa\k% Can the project manager manage his team by systematically imposing his decisions and guidelines ? It seems risky! But in the same way, he cannot manage the team on the long run relying only on participative approaches. The art of project manager is therefore to oscillate between 4 management styles (coach, participative, directive and delegative), chosing the more accurate in order to manage situations encountered in the project. Ç(*/Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] U FYk\e`i cË\]ÔZXZ`k [\ cËhl`g\ \e ]feZk`fe [\jj`klXk`fej[\gifa\khlË\cc\i\eZfeki\% U ym`k\i [\ ]X`i\ kiXmX`cc\i cËhl`g\ Xm\Z le j\lc jkpc\ [\ dXeX^\d\ek# hl` g\lk j\ im$ c\i`eX[Xgk[XejZ\ikX`e\jj`klXk`fej% :fek\ok\ C\j+jkpc\j[\dXeX^ \d\ekjfek~lk`c`j\ikflk Xlcfe^[lgifa\k#\k[f`m\ekki\Xggi_\e[j [\ ]Xfe j`klXk`fee\cc\ ZË\jk cX j`klXk`fe hl` Zfe[`k`fee\cË\dgcf`[\k\cflk\cjkpc\ % :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U Cfij[\cXg_Xj\[\Zfejk`k lk`fe[\cËhl`g\# c\ Z_\] [\ gifa\k [f`k X[fgk\i le jkpc\ ½\ekiXe\li¾1 Ç \ogc`hl\i c\j \ea\lo# c\j iX`j fej \k cË`dgfi$ kXeZ\[\j[\dXe[\j]fidlc\j2 Ç ]X`i\ X[_i\i Xlo ZfekiX`ek\j# Zfejlck\i \k ]X`i\iX^`iXlogifgfj`k`fej2 Ç \eZfliX^\i c\j \]]fikj \k mXcfi`j\ c\j ilj$ j`k\j% U <ejl`k\# cfij [\ cX g_Xj\ [\ ZX[iX^\ [\j kZ_\j#[lYl[^\k#[lgcXee`e^\k[\ji`jhl\j# `c\jkYfehl\c\Z_\][\gifa\kX[fgk\lejkpc\ ½gXik`Z`gXk`]¾1 Ç Zflk\ic\jgifYc d\j\kc\jgifZZlgXk`fej \ogi`d\j2 Ç ]X`i\kiXmX`cc\i\ej\dYc\~cXijfclk`fe[\j gifYc d\j2 Ç jfcc`Z`k\i c\j `[\j# Xm`j# d\kki\ \e i\cXk`fe c\jXZk\lij% U 8Ôe[\m\iifl`cc\ic\jZ_f`o[\cËhl`g\XmXek [\j\cXeZ\i[XejcXg_Xj\[Ë\oZlk`fe#c\Z_\] [\gifa\kg\lkX[fgk\ilejkpc\½[`i\Zk`]¾1 Ç [fee\i [\j `ejkilZk`fej ki j giZ`j\j gfli g\id\kki\cË\oZlk`fe[\jkZ_\j2 Ç ijfl[i\c\jgifYc d\j\kgi\e[i\c\j[Z`$ j`fej#`e]fid\itop-down% U 8gi jZ\jgi\d `\ijk\dgj\eZfcc\Zk`]#c\Z_\] [\ gifa\k g\lk \ejl`k\ `em\jk`i gclj [\ k\dgj [Xej [\j i\cXk `fej `e[`m`[l\cc\j Xm\Z Z_Xhl\ hl`g`\i# \e X[fgk Xek le jkpc\ ½ [c^Xk`] ¾% :Ë\jk cËfZZXj`fe [\ Y`\e m\iifl`cc\i c\j \e^X$ ^\d\ekj[\Z_XZle1 Ç Ôo\i [\j fYa\Zk`]j giZ`j \e \ogc`Z`kXek c\j \ea\lo2 Ç [Ôe`ic\ZX[i\[\cËXlkfe fd`\2 Ç e^fZ`\ic\jZfe[`k`fej[\iXc`j Xk`fe[cX`j# dfp\ej 2 Ç gimf`i c\j df[Xc`kj [\ i\gfik`e^# X`[\i ~ cX[\dXe[\% U KflkXlcfe^[\cXg_Xj\[Ë\oZ lk`fe[lgif$ a\k# \e ]feZk`fe [\j gifYc d\j i\eZfekij# c\ Z_\] [\ gifa\k g\lk ki\ Xd\e ~ i\m\e`i jli c\jjkpc\j½\ekiXe\li¾#½[`i\Zk`]¾fl½gXi$ k`Z`gXk`]¾% U <e Ôe [Ë\oZlk`fe# c\ Z_\] [\ gifa\k g\lk X[fgk\i le jkpc\ ½ [`i\Zk`] ¾ gfli jËXjjli\i hl\ c\j hl`g`\ij mfek Y`\e ½ c`mi\i ¾ kflk Z\ hl`XmX`kkgifd`j[Xejc\ZX[i\[lgifa\k% « Le meilleur manager est celui qui sait trouver les talents pour faire les choses, et qui sait aussi refréner son envie de s’en mêler pendant qu’ils les font. », Théodore Roosevelt. Dk_f[fcf^`\\kZfej\`cj :_Xhl\Z_\][\gifa\kX[\jgi]i\eZ\jgXid` Z\jjkpc\j#\ki`jhl\[\c\jlk`c`j\i½\egi`fi`k¾ hl\cc\hl\jf`kcXj`klXk`fei\eZfeki\%Á_Xlk\ [fj\#Z_Xhl\jkpc\\jkkfo`hl\ O Ç(*0Ç 8mXekX^\j O =Xmfi`j\icË\]ÔZXZ`k[\cËhl`g\\e]feZk`fe[\j j`klXk`feji\eZfeki\j[Xejc\gifa\k% `c^`j [\ O Gi\e[i\ ZfejZ`\eZ\ [\ j\j jkpc\j gi`m dXeX^\d\ek# gfli e\ gXj jËp c`d`k \i <k X`ej` Xggc`hl\i \e ]feZk`fe [\j Z`iZfejkXeZ\j c\j jkpc\jgflic\jhl\cjcËX`jXeZ\g\ijfee\cc\\jkcX df`ej ^iXe[\# dX`j c\ YeÔ Z\ Zfcc\Zk`] \jk c\ gclj]fik% GiZXlk`fej~gi\e[i\ O J\ dÔ\i [\j \oZ j XjjfZ`j ~ jfe jkpc\ [\ dXeX^\d\ekgi]i\ek`\c% C\j+jkpc\j[\dXeX^\d\ek Gflihlf`cËlk`c`j\i6 FLK@C ,) FLK@C ,* CX^\jk`fe[\j[jXZZfi[j >I8G?@HL<;<JDF;8C@KyJ;<><JK@FE;<;yJ8::FI;J JXk`j]XZk`fe [\j\j `ekikj 8lkfi`kXiY`kiX^\ DfeXlkfi`kflZ\cc\[\ cËXiY`ki\ \jkc^`k`d\ CXi\cXk`feXm\Zdfe gXik\eX`i\\jkYfee\ CË\ea\l[l[jXZZfi[\jk ]fe[Xd\ekXcgfli cXiljj`k\[lgifa\k CËXiY`kiX^\[f`k[YflZ_\i jlile\jfclk`fe jXk`j]X`jXek\gflidf` :ffgiXk`fe Á\jjXp\iXmXekkflk\ Xlki\jfclk`fe E^fZ`Xk`feZfdgifd`j Mfcfek[\dfe gXik\eX`i\[ËXYflk`i IXggfik[\gflmf`ihl`c`Yi @dgfikXeZ\[\gij\im\i cXi\cXk`fe[Xejc\]lkli CËXiY`kiX^\i`jhl\[\e\gXj dËki\]XmfiXYc\ I\gfikk\dgfiX`i\ A\jl`jg\ijlX[hlËle\ jfclk`fe\jkgfjj`Yc\ @ceËpXgXj[Ëli^\eZ\ C\k\dgjafl\\edX ]Xm\li I\kiX`k CË\ea\l[l[jXZZfi[\jk d`e`d\gflidf` CXhlXc`k[\ji\cXk`fej ~cfe^k\id\\jk ]fe[Xd\ekXc\ C\iXggfik[\gflmf`idË\jk ZcX`i\d\ek[]XmfiXYc\ JXk`j]XZk`fe[\j`ekikj[\cËXlki\ Ijld Insight C\j [jXZZfi[j jfek `e_i\ekj Xl gifa\k# [l ]X`k [\ jfe ZXiXZk i\ eflm\Xl \k gcli`[`jZ`g$ c`eX`i\% C\Z_\][\gifa\kafl\leic\dXa\li[XejcX ijfclk`fe[\Z\j[jXZZfi[j1 ■\ec\j[k\ZkXekXlgcljkk2 ■\eZ_f`j`jjXekc\df[\[\ijfclk`fec\d`\lo X[Xgk~cXj`klXk `fe1cXZffgiXk`fe#cXe^f$ Z`Xk`fe# c\ i\kiX`k# c\ i\gfik k\dgfiX`i\ fl cËXiY`kiX^\% C\ [Ô gfli c\ Z_\] [\ gifa\k eË\jk gXj c\ [jXZZfi[\ekXekhl\k\c#dX`jcX]Xfe[fek `c \jk kiX`k gfli m`k \i c\j [i`m\j \e ZfeÕ`kj [\½g\ijfee\j¾% Disagreements are inherent in the project, due to its innovative and multidisciplinary characteristics. The project manager plays a major role in the resolution of these disagreements: ■ in detecting them as soon as possible; ■ in choosing the method of resolution best suited to the situation: cooperation, negotiation, removal, temporary postponement or arbitration. The challenge for the project is not the disagreement as such, but the way it is treated to prevent it to turn into people conflicts. Ç(+'Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK Dk_f[fcf^`\\kZfej\`cj Gflihlf`cËlk`c`j\i6 FYa\Zk`] KiX`k\i le [jXZZfi[ \eki\ c\ Z_\] [\ gifa\k \k le `ek\im\eXek fl \eki\ [\lo `ek\im\eXekj [lgifa\k% 8`[\i~kiflm\ile\jfclk`fefgk`dXc\gflic\j XZk\lijZfeZ\iejgXic\[jXZZ fi[\kgflic\ gifa\k% U @c \jk iXi\ hl\ c\ [jXZZ fi[ jf`k ½ kfkXc ¾ 1 d\kki\\em`[\eZ\i^lc` i\d\ekc\jqfe\j[\ Zfem\i^\eZ\# c\j gf`ekj [ËXZZfi[ g\id\kk\ek [ËXgX`j\i cX i\cXk`fe \k [\ j\ dfeki\i hlËfe eË\jkgXj\e[jXZZfi[jlikflk% U ;Xej c\ ZXj [Ële i\Zflij ~ cËXiY`kiX^\# Zfejkil`i\ Xm\Z cX g\ijfee\ \e [jXZZfi[ c\ [fjj`\i[\gij \ekXk`fe[\cXj`klXk`fe1XmXe$ kX^\j\ki`jhl\j[\Z_Xhl\jfclk`fe% O :fek\ok\ ; j hlËle [jXZZfi[ XggXiXk [Xej c\ ZX[i\ [lgifa\k1 U ;jXZZfi[[\gi`fi`kj\eki\gifa\kj% U ;jXZZfi[[\gi`fi`kj\eki\gifa\kj\kXZk`$ m`kjZfliXek\j% U ;jXZZ fi[ [\ ml\ \eki\ XZk\lij [\ gifa\k Xkk\ek\j&ZfekiX`ek\j [`m\i^\ek\j# \og\ik `j\j [`]]i\ek\j % U ;jXZZfi[c`~cËXdY`^lk[\jic\jqfe\j [\Õfljlic\j]ifek` i\j[\i\jgfejXY`c`kj\k c\jgiif^Xk`m\j[\Z_XZle % U ;jXZZfi[ c` Xlo ZXiXZki`jk`hl\j [\ Z_Xe$ ^\d\ek[Xejc\jgifa\kj% FLK@C ,* « Si tout va mal, c’est parce que les gens se parlent. Si les gens ne se parlaient pas… ils ne se rendraient pas compte de leurs désaccords ! », Philippe Geluck, humoriste. 8mXekX^\j O ym`k\[\i\Zfli`ijpjkdXk`hl\d\ek~cËXiY`kiX^\ [Ëlek`\ij% gXi]f`j [\ kiflm\i [\j jfclk`fej fgk`$ dXc\j gfli c\j XZk\lij ZfeZ\iej \k gfli c\ gifa\k% :fdd\ekcËlk`c`j\i6 O G\id\k Ç(+(Ç GiZXlk`fej~gi\e[i\ O J\ dÔ\i [\j + ^iXe[j g` ^\j [\ ^\jk `fe [\j [jXZZfi[j1 Ç ½c\ZfeÕ`k¾^X^e\i~kflkgi`o 1ZfeÕ`kg\ijfe$ e\c\k[^iX[Xk`fe[\ji\cXk`fej2 Ç c\Zfdgifd`j½dfl¾eË`ejXk`j]X`i\g\ijfee\ 1 dXlmX`j\ jfclk`fe gfli c\ gifa\k \k [\j gXik\$ eX`i\jgXjjXk`j]X`kj2 Ç ½ c\ [`Xcf^l\ [\ jfli[ ¾ e\ gXj \ek\e[i\ cËXlki\2 Ç ½ cËm`k\d\ek ¾ ]X`i\ Zfdd\ j` c\ [jXZZfi[ eË\o`jkX`kgXj 2c\j[jXZZ fi[je\jfekgXjkiX`$ kj\kmfeki\jli^`igcljkXi[% CX^\jk`fe[\j[jXZZfi[j © Dunod – Toute reproduction non autorisée est un délit. ykXg\j ( I\gi\i c\ [jXZZ fi[ 1 Z\cl`$Z` g\lk ki\ \ogc`Z`k\[Xejc\ZX[i\[Ële\ile`fe[\gif$ a\k#gXi\o\dgc\ flcXim%;XejZ\[\ie `\iZXj# i\eZfeki\i c\j g\ij fee\j ZfeZ\ie\j [Xej le ZX[i\ gi`m fl `e]fid\c# gfli ]Xmfi`j\i cË\ogi\jj`fe[l[jXZZfi[% ) K\ek\iXmXekkflkcX[dXiZ_\[\ZffgiX$ k`feZ]%flk`c,+½CXe^fZ`Xk`fe¾ * J`cXZffgiXk`fee\]feZk`fee\gXj#[Z`[\i [l df[\ [\ ijfclk`fe c\ d`\lo X[Xgk ~ cX j`klXk`fe 1 cX e^fZ `Xk`fe# c\ i\kiX`k# c\ i\gfik k\dgfiX`i\flcËXiY`kiX^\% + D\kki\ \e Ålmi\ c\ df[\ [\ ijfclk`fe Z_f`j`Xlgcljm`k\jXl][Xejc\ZXj[li\gfik # XÔe [\ e\ gXj cX`jj \i c\ [jXZZfi[ k\Z_e`hl\ [^ei\i% FLK@C ,+ CXe^fZ`Xk`fe C<JyK8G<J;<C8Ey>F:@8K@FE G_Xj\ GigXiXk`fe ;dXiiX^\ :fejlckXk`fe& <ogc`Z`kXk`fe :fe]ifekXk`fe 8aljk\d\ek :feZclj`fe FYa\Zk`]j Gi`eZ`gXloflk`cj @[\ek`]`\ic\j`ekikj#gigXi\i jXd\`cc\li\jfclk`fe[\i\Z_Xe^\ 8eXcpj\[\j`ekikj#ZiXk`m`k :i\ic\ZfekXZk :cXi`]`\icËfYa\kZfddle J\d\kki\[ËXZZfi[jlicX]Xfe [\kiX`k\ic\gifYc d\ I`kl\cj[\Zfddle`ZXk`fe JpeZ_ife`jXk`fe <ogi`d\ic\jgfj`k`fej i\jg\Zk`m\j :cXi`]`\ic\j`ekikj#c\jZfekiX`ek\j# c\jgi`fi`kjXl$[\c~[\jgfj`k`fej <ogc`ZXk`fe yZflk\i\]fidlcXk`fe#hl\jk`fe Gfj`k`fee\ic\jZXikj\eki\ c\j[\logXik`\j 8]]`idXk`fe[\jf` 8i^ld\ekXk`fe I\]fidlcXk`fe I\Z_\iZ_\i\kmXcl\i[\j jfclk`fejZfddle\j Gifgfj\i[\jZfeki\gXik`\j :iXk`m`k½\k¿j`¾ ½J`¿Xcfij¾ DXe`\d\ek[\jZfeki\gXik`\j \kZfeZ\jj`fej JgZ`]`\i\km\iifl`cc\icËXZZfi[ =fidXc`j\icËXZZfi[ DX`ek\e`i&i\e]fiZ\icXi\cXk`fe I\]fidlcXk`fe Hlf`#hl`#hlXe[#Zfdd\ek6 I`kl\cj[\ZfeZclj`fe Ijld Insight CXe^fZ`Xk`fe\jkle[\jdf[\j[\ijfclk`fe [Ële[jXZZ fi[% <cc\jËXggl`\jli[\cXZfe]ifekXk`fe[\gf`ekj [\ ml\# cË`[\ek`ÔZXk`fe [\j qfe\j [\ Zfem\i$ ^\eZ\j#\kcXi\Z_\iZ_\ZiXk`m\[\jfclk`fej% <cc\ j\ im c\ [Ële\ ^iXe[\ \]ÔZXZ`k cfij$ hlË\cc\\jkXggc`hl\Xm\Zdk_f[\\ki\jg\Zk [\cËXlki\% Negotiation is one of the ways of resolving a disagreement. It is based on the confrontation of points of view, the identification of areas of convergence, and creative solutions. It proves to be highly effective when applied methodically and with respect for others. Ç(+)Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK Gflihlf`cËlk`c`j\i6 FYa\Zk`] U Ijfl[i\le[jXZZfi[\eki\c\Z_\][\gif$ a\k \k le `ek\im\eXek fl \eki\ [\lo `ek\im\$ eXekj% :fek\ok\ CfijhlËle[jXZZfi[XggXiXk[Xejc\ZX[i\[l gifa\k# cX e^fZ`Xk`fe [\ ZffgiXk`fe \jk le dfp\e[Ë\ejfik`i% CX [dXiZ_\ gij\ek\ Z`$Xgi j eË\jk mXcXYc\ hl\ [Xej c\ ZX[i\ [\ i\cXk `fej f cX kiXejg X$ i\eZ\ \jk gfjj`Yc\ \eki\ c\j [\lo XZk\lij \e e^fZ`Xk`fe%<cc\e\jËXggc`hl\[feZgXj]fiZ $ d\ek~le\e^fZ`Xk`fe[`k\[\½Zfdgk`k`fe¾ fle^fZ`Xk`fe[ËXZ_Xk% U :fe]ifekXk`fe 1 gfj`k`fee\i c\j ZXikj \eki\ c\j [\lo gXik`\j# i\gi\i c\j Zfem\i^\eZ\j \k c\j[`m\i^\eZ\j% U 8aljk\d\ek1i\Z_\iZ_\i\kmXcl\i[\jjfcl$ k`fejZfddle\j#gifgfj\i[\jZfeZ\jj`fej\k [\dXe[\i[\jZfeki\gXik`\j% U :feZclj`fe1jgZ `Ô\i\km\iifl`cc\icËXZZfi[# ]fidXc`j\i cËXZZfi[# dX`ek\e`i&i\e]fiZ\i cX i\cXk`fe% FLK@C ,+ « Ne négocions jamais avec nos peurs. Mais n’ayons jamais peur de négocier », J. F. Kennedy. Dk_f[fcf^`\\kZfej\`cj CX e^fZ`Xk`fe e\ [f`k gXj j\ jfc[\i gXi le XiiXe^\d\ek ~ kflk gi`o% ;Xej Z\ikX`ej ZXj# `c mXlk d`\lo gi`m`c^`\i [ËXlki\j df[\j [\ ijfclk`fe [l [jXZZfi[ XiY`kiX^\# i\gfik# i\kiX`k % O :fdd\ekcËlk`c`j\i6 U GigXi\icXe^fZ`Xk`fe1 Ç Hl\c\jkefki\`ekikZfddle6 Ç Hl\cjjfekd\j`ekikjmi`kXYc\jfYa\Zk`]j# \ea\lo# ZfekiX`ek\j [\ii` i\ dX gfj`k`fe 6 Hl\cjjfekc\j`ekikj]fe[Xd\ekXlohl\a\ m\lo`dgiXk`m\d\ekjXk`j]X`i\6Hl\cjjfek Z\lohl`jfekj\Zfe[X`i\j6 Ç Hl\cc\ \jk cX gfj`k `fe [\ cËXlki\# j\j `ek$ ikjmi`kXYc\j6HlË\jk$Z\hl`\jk\jj\ek`\c& j\Zfe[X`i\gflicl`6 Ç Hl\cc\jjfclk`fej^X^eXek&^X^eXek dËXggX$ iX`jj\ekXgi`fi`gfjj`Yc\jgflijXk`j]X`i\efj `ekikj ]fe[Xd\ekXlo 6 Hl\cc\j ZfeZ\j$ j`fej jl`j$a\ gik ~ ]X`i\ 6 Hl\cc\j Zfeki\$ gXik`\j gl`j$a\ \em`jX^\i gfli jXk`j]X`i\ c\j `ekikj[\cËXlki\6Hl\cc\\jkdXD<%JF%I< D\`cc\li\Jfclk`fe[\I\Z_Xe^\ 6 U ;dXiiX^\ [\ cX e^fZ`Xk`fe 1 Zi\i c\ ZfekXZk# ZcXi`Ô\i cËfYa\k Zfddle# j\ d\kki\ [ËXZZfi[jlicX]Xfe[\kiX`k\ic\gifYc d\% U :fejlckXk`fe&\ogc`Z`kXk`fe1 \ogi`d\i c\j gfj`k`fej i\jg\Zk`m\j# ZcXi`Ô\i c\j `ekikj# c\j ZfekiX`ek\j# c\j gi`fi`kj Xl$[\c~ [\j gfj`$ k`fej% Ç(+*Ç 8mXekX^\j O Le\e^fZ`Xk`feY`\ed\e\g\lkg\id\kki\[\ kiflm\i le\ jfclk`fe fgk`dXc\ gfli c\ gifa\k# \k jXk`j]X`jXek\ gfli c\j [\lo gXik`\j \e gi$ j\eZ\% GiZXlk`fej~gi\e[i\ O CX e^fZ`Xk`fe e\ [f`k gXj j\ jfc[\i gXi le XiiXe^\d\ek~kflkgi`o% CXe^fZ`Xk`fe © Dunod – Toute reproduction non autorisée est un délit. ykXg\j FLK@C ,, CXile`fe[ËXmXeZ\d\ek[\gifa\k :8;<E:<IC8M@<;<CËyHL@G<<K:FCC<:K<I C<J;FEEy<J;Ë8M8E:<D<EK Ile`fe[ËXmXeZ\d\ek Fi[i\[lafli @%J`klXk`fe^eiXc\[lgifa\k @e]fidXk`fej^eiXc\j#jXk`j]XZk`feZc`\ek`ek\ie\&\ok\ie\ @@%Kfli[\kXYc\[\jd\dYi\j[\cËhl`g\gifa\k <ogfj[\jgf`ekj[liji\eZfekij[Xejc\dk`\i#\k[li`jhl\[\[iXgX^\XjjfZ` <ogfj[\jjla\kjjlic\jhl\cjle\XggifZ_\^cfYXc\#kiXejm\ijXc\Xlodk`\ij#[f`k ki\d`j\\eÅlmi\ @@@%I\Z\ej\d\ek[\jgf`ekj[\YcfZX^\ @[\ek`]`ZXk`fe\eZfddle[\jgf`ekj[\YcfZX^\hl`gXjj\ekjfljcXi\jgfejXY`c`k [\cËhl`g\gifa\k Efd`eXk`fe[Ëlei\jgfejXYc\gfliZ_Xhl\gf`ek[\YcfZX^\ @M%MXc`[Xk`fe[\j[fZld\ekj[\g`cfkX^\gigXijgXic\Z_\][\gifa\k :_Xhl\d\dYi\[\cËhl`g\gifa\k[fee\jfeXm`jjlicXgifgfj`k`fe[\i\gcXe`]`ZXk`fe ^cfYXc\[lgifa\kgifgfj\gXic\Z_\][\gifa\k M%Jpek_ j\]`eXc\[lZ_\][\gifa\k =fidlcXk`fegXic\Z_\][\gifa\k[\jZfeZclj`fej[\cXile`fe#\kkfli[\kXYc\]`eXc gflimi`]`\icXjfc`[`k[\cËXZZfi[[\jd\dYi\j[\cËhl`g\gifa\k ^ff%^c&>G*lo/ 9`\eZfddle`hl\i1 lekXk[Ë\jgi`k fl[\jk\Z_e`hl\j6 Ijld Insight CXile`fe[ËXmXeZ\d\ek\jklei`kl\c[\]feZ$ k`fee\d\ek[Ëhl`g\gifa\k%<cc\iXjj \dYc\c\j d\dYi\j [\ cËhl`g\ gifa\k hl` fek k `dgc`$ hlj[Xejc\jkiXmXlo[\cXgi`f[\#flhl`mfek ki\`dgc`hlj[Xejle\gi`f[\~m\e`i% <cc\Zi\\k\eki\k`\ekcË\jgi`k[Ëhl`g\% <cc\jpeZ_ife`j\cËhl`g\gifa\kjlicXZX[\eZ\ [lgifa\k%<cc\Zi\c\jjfc`[Xi`kjeZ\jjX`i\j Xl ]feZk`fee\d\ek kiXejm\ijXc [l dXeX^\$ d\ek[\gifa\k% The status meeting is a functional ritual of the project team. It brings together the members of the team involved in the current tasks of the project, as well as those who will be involved in the future. It creates and maintains the team spirit. It synchronizes the team members on the rhythm of the project. It creates necessary solidarities to cross-functional organization generated by project management. Ç(++Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] CXile`fe[ËXmXeZ\d\ekiXjj\dYc\c\Z_\][\ gifa\k \k j\j d\dYi\j [Ëhl`g\ gifa\k# ^e$ iXc\d\ek~leipk_d\_\Y[fdX[X`i\%<cc\g\i$ d\k[\1 U Zi\i \k dX`ek\e`i cË\jgi`k [Ëhl`g\# efkXd$ d\ek\ejfcc`Z`kXekcËX`[\[ËXlki\jd\dYi\j[\ cËhl`g\jli[\jgf`ekjjgZ `Ôhl\j[\Z\ik X`ej d\dYi\j2 U [k\Zk\i c\j gf`ekj [\ YcfZX^\ Zfddlej ~ gclj`\lij# \k [Ôe`i [\j jkiXk^`\j [\ kiX`k\$ d\ek ^cfYXc [\ Z\j gf`ekj# gfli [gXjj\i c\j cf^`hl\j[\dk`\i\k[Ë\og\ik`j\2 U d\kki\ \e Ålmi\ [\j jfc`[ Xi`kj Xl j\`e [\ cËhl`g\2 U fYk\e`i cËXZZfi[ [\ Z_XZle \k [\ kflj jli c\j[Z`j`fejgi`j\jXlZflij[\Z\kk\ile`fe# efkXdd\ek\eZ\hl`ZfeZ\ie\c\ji\$gim`j`fej [\Zfkj#[\[cX`j\k[\i`jhl\j% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ CX ile`fe [ËXmXeZ\d\ek [\ gifa\k \jk gif$ ^iXdd\ ~ afli \k _\li\ Ôo\ kflk\j c\j j\dX`e\j%Leipk_d\\jkX`ej`gi`j%@cmXj\im`i [\dkifefd\~cËhl`g\[\gifa\k% CXile`fe[ËXmXeZ\d\ekZfeki`Yl\~gigXi\i c\j Zfd`kj [\ g`cfkX^\ [l gifa\k% CX ile`fe [ËXmXeZ\d\ek giXcXYc\ ~ le Zfd`k [\ g`cf$ kX^\Xle\gXik `\[\jfefi[i\[lafliZfejX$ Zi~Z\gf`ek% U I[`^\i c\ Zfdgk\$i\e[l [\ Z\kk\ ile`fe# \e jkpc\ kc^iXg_`hl\ m\ek l\cc\d\ek gfli Xcc\i gclj m`k\# \k gifZ[\i Xlo d`j\j ~ afli [\j[fjj`\ij[\g`cfkX^\%;`]]lj\ic\j`e]fidX$ La réunion k`fej[Xejc\j_l`k_\li\jflmi\j% d’avancement est la réunion la plus Dk_f[fcf^`\\kZfej\`cj importante pour U CXile`fe[ËXmXeZ\d\ek\jkcËfZZXj`fegfli maintenir l’élan c\Z_\][\gifa\k[\afl\ijfeic\[ËXe`d Xk\li et la cadence dans \k [\ Z_\] [ËfiZ_\jki\ [l gifa\k% 8l$[\c~ [\ un projet. 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C`miXYc\jgif[l`kj >iXe[jZ_f`o]X`kj <ogfj[\ji`jhl\j ImXclXk`fe[\cXi\ekXY`c`k[lgifa\k Gij\ekXk`fe[\jkiXmXlo~m\e`i\k[\jc`miXYc\jXkk\e[ljaljhlË~cXgifZ_X`e\ile`fe GcXee`e^gim`j`fee\ci\jk`d Eflm\cc\j^iXe[\j[g\ej\j~m\e`i C`miXYc\jXkk\e[ljjlicXgi`f[\~m\e`i GcXe[ËXZk`fej[\dXki`j\[\ji`jhl\j <ogfj[\jXck\ieXk`m\jjfld`j\j~[Z`j`fe :_Xhl\jla\kgij\ekXekle\Xck\ieXk`m\\jkjfld`jXm\Zle\XeXcpj\Zfk&Ye]`Z\ [\Z_Xhl\fgk`fe :_Xhl\[Z`j`fe#jla\k~jla\k#[fee\c`\l~mXc`[Xk`fe]fid\cc\gXiZ_XZle[\jd\dYi\j [lZfd`k[\g`cfkX^\ Jpek_ j\]`eXc\[lZ_\][\gifa\k =fidlcXk`fegXic\Z_\][\gifa\k[\j[Z`j`fejgi`j\jXlZflij[\cXile`fe I\d\iZ`\d\ekj Dfk[\cX]`egXic\j[fee\lij[Ëfi[i\ Ijld Insight C\ Zfd`k [\ g`cfk X^\ \jk le\ `ejk XeZ\ [\ [Z`j `fe Xl j\`e [\ cX jkilZkli\ [l gifa\k% @c \jk Zfejk`kl [\ [Z`[\lij [\ cËfi^Xe`jXk`fe# \k [Ë\og\ikj gflmXek Zfeki`Yl\i ~ cX gi`j\ [\ [Z`j`fe% @c j\ ile`k i^lc` i\d\ek gfli mXc`$ [\i c\j ijlckXkj fYk\elj \k gfli [Z`[\i jli cË\ej\dYc\ [\j gf`ekj hl` jfek \e [\_fij [l gflmf`i [\ [Z`j `fe [l Z_\] [\ gifa\k ]fik \e^X^\d\ek[\[g\ej\j#df[`Ô ZXk`feefkXYc\ [\Zfek\el#[\[cX`#[\Zfk % The steering committee is a decision making group in the center of the project’s structure. It is composed of the organization’s decision makers and experts able to contribute to the decisive process. It meets regularly to validate the deliverables and decide on all the points outside the ruling of the project manager (overspending of expenditures, notable modification of content, schedule and cost). Ç(+/Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] C\Zfd`k[\g`cfkX^\j\ile`ki^lc` i\d\ek gfli1 U Zfej\im\icË\e^X^\d\ek[\j[fee\lij[Ëfi[i\ \k[\cËfi^Xe`jXk`fe~cËfi`^`e\[lgifa\k2 U mi`Ô\icËXc`^e\d\ek[lgifa\kXm\Zc\jfYa\Z$ k`]j[\cËfi^Xe`jXk`fe2 U mXc`[\i c\j ijlckXkj `ek\id[`X`i\j [l gif$ a\k#gfli]XZ`c`k\icXmXc`[ Xk`felck`d\[lijlc$ kXkÔeXc2 U gi\e[i\ c\j [Z`j `fej hl`# gXi cËXdgc\li [\ c\li Zfejhl\eZ\# mfek Xl$[\c~ [\j giif$ ^Xk`m\j [l Z_\] [\ gifa\k df[`ÔZXk`fe [\ Zfek\el# [\ Zfk fl [\ [cX` # \k gXjjXk`fe [Ële\ ZfddXe[\ [Ële dfekXek jlgi`\li Xl gflmf`i[\j`^eXkli\% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\Zfd`k[\g`cfkX^\\jkfi^Xe`j[ jc\[Ylk [l gifa\k% C\j [`]] i\ek\j [Xk\j jfek Ôo\j% :\ikX`e\j jfek ZXc\j jli c\j [Xk\j gim`j`fe$ e\cc\j[\jaXcfej[\Z_Xe^\d\ek[\g_Xj\j% :\ikX`e\j ile`fej g\lm\ek ki\ dfek\j [\ dXe` i\ `dgifdgkl\# cfijhl\ [\j [Z`j`fej `dgfikXek\j [f`m\ek ki\ gi`j\j# fl cfij [\ df[`ÔZXk`fej dXa\li\j [Xej cË\em`ifee\d\ek [l gifa\k# [fek c\j Zfejhl\eZ\j jfek d`\lo Zfeel\j gXi c\ Zfd`k [\ g`cfkX^\ hl\ gXi cËhl`g\gifa\k% U K\e`i cX ile`fe \e jl`mXek cËfi[i\ [l afli gifgfj% U I[`^\ic\Zfdgk\$i\e[l[\Z\kk\ile`fe#\k [`]]lj\i c\j `e]fidXk`fej [Xej c\j _l`k _\li\j flmi\j# ~ cËhl`g\ gifa\k# Xlo d\dYi\j [l Zfd`k [\ g`cfkX^\ \k Xlo Xlki\j gXik`\j `ek$ i\jj\j% GifZ[\i Xlo d`j\j ~ afli [\j [fj$ j`\ij[\g`cfkX^\% Le comité de pilotage est un groupe de décideurs et d’experts identifiés dès le début Dk_f[fcf^`\\kZfej\`cj du projet pour U CX k\el\ [\ cX ile`fe [l Zfd`k [\ g`cf$ valider les travaux kX^\ \jk cËfZZXj `fe# gfli c\ Z_\] [\ gifa\k# [\ et prendre les m\e[i\j\jZ_f`o%:\kk\½m\ek\¾j\]X`kgXile décisions majeures. \ogfjZcX`i\kj`dgc\[\jYeÔZ\jXggfikj gXic\jZ_f`o\k[\j`eki kjgflic\jd\dYi\j [lZfd`k[\g`cfkX^\%CXm\ek\\jk^eiXc\$ d\ek ^X^e\ hlXe[ cX dXki`j\ [\j i`jhl\j X [\gcljkgiflm\% U C\j [Z`j`fej gi`j\j \e Zfd`k [\ g`cfk X^\ mfekfi`\ek\i[liXY c\d\ekc\gifa\k%@c\jk[feZ jfl_X`kXYc\ hl\ Z\j [Z`j`fej jf`\ek jfc`[\j% C\Z_\][\gifa\kmi`Ô\hl\kfljc\jd\dYi\j [lZfd`k[\g`cfkX^\fekY`\e`ekik~Z\kk\ [Z`j`fe% O :fdd\ekcËlk`c`j\i6 ykXg\j U GcXe`Ô\ic\jile`fej[\Zfd`k[\g`cfk X^\\k ]X`i\ij\im\ic\j[Xk\jXlogXik `Z`gXekj1Z\kk\ gcXe`ÔZXk`fe\jk\okid\d\ek`dgfikXek\#ZXi \cc\g\id\k[\^XiXek`icX[`jgfe`Y`c`k[Ë`ek\i$ cfZlk\lijXpXek[\je`m\Xlo_`i XiZ_`hl\jc\$ mj ki j [`]ÔZ`c\j ~ dfY`c`j\i [Ële\ j\dX`e\ jlicËXlki\ % U GigXi\i c\j [fZld \ekj ~ i\d\kki\ gfli c\ Zfd`k [\ g`cfk X^\# \k c\j [`]] lj\i hlXiXek\$ _l`k_\li\j~cËXmXeZ\% Ç(+0Ç 8mXekX^\j O C\Zfd`k[\g`cfkX^\Xjjli\cXgi`j\[\[Z`j`fe gXi[\jXZk\lijXpXekc\jXggl`jeZ\jj X`i\jXl j\`e[\cËfi^Xe`jXk`fe% O @ciXgg\cc\i^lc` i\d\ek#Xlj\`e[\cËfi^Xe`jX$ k`fe[l[fee\li[Ëfi[i\#cË\o`jk\eZ\[lgifa\k\k jfeXmXeZ\d\ek% O @c^XiXek`kcËXc`^e\d\ek[lgifa\kkflkXlcfe^[\ jfe\oZlk`fe% GiZXlk`fej~gi\e[i\ O C\j ile`fej Xm\Z [\j [Z`[ \lij eZ\jj`k\ek [\j [fZld\ekj gigXiXkf`i\j jl]ÔjXdd\ek giZ`j%C\k\dgj~gXjj\igflic\jgif[l`i\\jk ~`ek^i\i[Xejc\gcXee `e^[lZ_\][\gifa\k#\k gXi]f`j[\jfehl`g\% C\Zfd`k[\g`cfkX^\ Gflihlf`cËlk`c`j\i6 FLK@C ,- FLK@C ,. CXile`fe[\ijfclk`fe[\gifYc d\ KIFLM<ILE<JFCLK@FE:FCC<:K@M<GFLIIy>C<I LEGF@EK9CFHL8EK;LGIFA<K C\gifa\kmXZfk\i )).[\gcljhl\ giml%;\j`[\j6 Ijld Insight Kflkgifa\khl`j\i\jg \Zk\mXki\Zfe]ifek ~[\jgf`ekj[lijgcljfldf`ejYcfh lXekj%CX ile`fe[\ijfclk`fe[\gifYc d\g\id\k[Ëp ]X`i\]XZ\#\edfY`c`jXekhl\chl\j`ek\im \eXekj ZcjXlkfli[\*k\dgj]fikj1 ■c\ ZX[iX^\# cËXeXcpj\ \k cX i\]fidlcXk`fe [l gifYc d\2 ■cXi\Z_\iZ_\[ËledXo`dld[Ë`[\jgflmXek pigfe[i\2 ■cX]fidlcXk`fe[\jjfclk`fejÔeXc\j\kcXgcX$ e`ÔZXk`fe[\c\lid`j\\eÅlmi\% Any project will be confronted with hard spots that can endanger it. The problem solving meeting allows to solve them by mobilizing some key stakeholders around three key moments: ■ the framing, analysis and reformulation of the problem; ■ the search for a lot of ideas that can respond to it; ■ the definition of the final solutions and the planning of their implementation. Ç(,'Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] Kiflm\i Zfcc\Zk`m\d\ek le\ fl [\j jfclk`fej ~ [\j gifY c d\j fl ~ [\j j`klXk `fej [\ gif$ a\kYcfhl\j% :fek\ok\ ; j hlËle gf`ek [li XggXiXk [Xej c\ gifa\k# \khl\jXijfclk`fejlggfj\[\jfcc`Z`k\igcl$ j`\lij\og\ikj%CXiXZk `m`k[lZ_\][\gifa\k \jk\jj\ek`\cc\gflim`k \icX[ki `fiXk`fe[\j j`klXk`fej% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U Jc\Zk`fee\i c\j gXik`Z`gXekj% C\li Z_f`o [g\e[[\cXj`klXk`fe\k[f`kki\mljfljc\j Xe^c\jjl`mXekj1 Ç Zfdgk\eZ\jeZ\jjX`i\jgflic\kiX`k\d\ek jlic\]fe[2 Ç `eÕl\eZ\[\jXZk\lij`dgc`hlj2 Ç ZXgXZ`k[\gi`j\[\[Z`j `fei\gij\ekXk`fe [ldk`\i&[\cË\og\ik`j\ % U ;Ôe`ic\jla\k% U JËXjjli\i[\cXZfdgi_\ej`fe\k[lgXikX^\ [ljla\kgXikflj% U ;Ôe`i c\ df[\ [\ gi`j\ [\ [Z`j`fe Xl k\id\[\cXile`fehl`[Z`[ \iX6Zfdd\ek6 hlXe[6 % U 8eXcpj\ic\gifYc d\~cËX`[\[Ëflk`cZfdd\ c\ [`X^iXdd\ ZXlj\j$\]]\k [Ë@j_`bXnX# gXi \o\dgc\ % U I\]fidlc\ic\gifYc d\jfljcX]fid\[Ële\ hl\jk`fe# Zfdd\eXek gXi ½ Zfdd\ek ¾# \k Zfdgi\eXek),dfkjdXo`dld% U I\Z_\iZ_\i [\j jfclk`fej \e Xggc`hlXek +i ^c\j]fe[Xd\ekXc\j[lYiX`ejk fid`e^]fi$ dlc\jgXi8c\oFjYfiec\ZiXk\li[lbrainstorming 1 Ç Z\ejli\`ek\i[`k\pZfdgi`jcËXlkfZ\ejli\ 2 Ç hlXek`k[Ë`[\j\o`^\2 Ç `[\j]Xi]\cl\jXZZl\`cc`\jXm\ZY`\em\`ccXeZ\2 Ç [dlck`gc`ZXk`fe i\Yfe[ `i \k Zfejkil`i\ jli c\j `[\j [\j Xlki\j# c\j ZfdY`e\i \eki\ \cc\j % U 8]]k\i Xl df`ej ) jfclk `fej \k c\li jkiXk $ ^`\[\d`j\\eÅlmi\% U FYk\e`i le\ [Z`j `fe \k `[\ek `Ô\i c\j gi\$ d` i\jXZk`fej~d\e\i[\jl`k\% « Il faut toujours avoir deux idées : l’une pour tuer l’autre », Georges Braque. Dk_f[fcf^`\\kZfej\`cj @c \jk `dgfikXek [\ Y`\e igXik`i c\ k\dgj [\ kiXmX`c [l ^iflg\ cfij [\ cX ijfclk`fe [Ële gifYc d\1 U (&*[lk\dgjgfliZX[i\i#XeXcpj\i\ki\]fi$ dlc\ic\gifYc d\2 U (&* [l k\dgj gfli i\Z_\iZ_\i le dXo`dld [Ë`[\j fe Xgg\cc\ ^Xc\d\ek Z\kk\ g_Xj\ cX [`m\i^\eZ\ 2 U (&* [l k\dgj gfli ]fidlc\i c\j jfclk`fej ÔeXc\j\kj\]fZXc`j\ijlic\lid`j\\eÅlmi\ fe Xgg\cc\ ^Xc\d\ek Z\kk\ g_Xj\ cX Zfem\i$ ^\eZ\ % O Ç(,(Ç 8mXekX^\j O Le\ ijfclk`fe [\ gifYc d\ Y`\e d\e\ g\lk ki\ki j][iXki`Z\gflicËhl`g\#hl`^X^e\\e ZfeÔXeZ\ [Xej j\j ZXgXZ `kj ~ jlidfek\i c\j fYjkXZc\j% GiZXlk`fej~gi\e[i\ O E\gXjj\cX`jj\i½\e]\id\i¾[XejcXgi\d` i\ jfclk`fe ]fidlc\ gfli ijfl[i\ le gifYc d\% JËXlkfi`j\i~gi\e[i\[lk\dgjgfli\ekiflm\i Xldf`ejle\[\lo` d\% CXile`fe[\ijfclk`fe[\gifYc d\ Gflihlf`cËlk`c`j\i6 FLK@C ,. FLK@C ,/ C\dXeX^\d\ek~[`jkXeZ\ C<J('Iß>C<J:CyJ;LD8E8><D<EKÁ;@JK8E:< =X`i\ZfeeX`jjXeZ\ XmXek[\d\kki\ cËhl`g\XlkiXmX`c ~[`jkXeZ\ E\gXjZfe]fe[i\g`cfkX^\ [\cËXZk`m`k\kdXeX^\$ d\ek[\jg\ijfee\j =X`i\m`mi\cË\jgi`k[Ëhl`g\ gclkkhl\[\jjfc`kl[\j Zffi[fee\jflZfee\Zk\j >i\icXgi`j\[\ gXifc\gfli]Xmfi`j\i cË\ogi\jj`fe[\kflj :cXi`]`\i\eXdfek c\ji ^c\j[la\lZfeZ\i$ eXekcX[`jgfe`Y`c`k[l Z_\][\gifa\kgflic\j `ek\iXZk`fej~[`jkXeZ\ Gi`m`c^`\igclj`\lijile`fej ~[`jkXeZ\Zflik\j~le\ ile`fekifgcfe^l\1 [Zfdgfj\ic\jgifYc d\j\e jflj$gifYc d\j 9`\egigXi\ic\jdfd\ekj [ËZ_Xe^\\eXdfekgfli ^XiXek`ic\li\]]`ZXZ`k\k [fee\i\em`\Xlohl`g`\ij [\jËp\e^X^\ikfkXc\d\ek ^ff%^c&pIF@,E Jfclk`fej gflidXeX^\i legifa\k~[`jkXeZ\ DXeX^\i~[`jkXeZ\kflk \e[feeXekc\j\ek`d\ek ~j\jZfccXYfiXk\lij [ki\gifZ_\[\lo 8[fgk\ile\m`j`fe Z`iZlcX`i\[li\gfik`e^1 c\i\gfik`e^[f`kki\ iZ`gifhl\ :f$Zfejkil`i\ c\i\gfik`e^ Xm\Zc\jd\dYi\j [\jfehl`g\ Ijld Insight ;\ gclj \e gclj [\ gifa\kj# [l ]X`k [\ c\li kiXejm\ijXc`k\k[\cXkX`cc\[\jfi^Xe `jXk`fej# jlggfj\ek hl\ cËhl`g\ kiXmX`cc\ ~ [`jkXeZ\# Xm\Z df`ej [\ gf`ekj [\ ZfekXZkj g_pj `hl\j \kjpeZ_ife\j% :\j('i ^c\jg\id\kk\ek[\1 `fej[\iljj `k\ ■gigXi\i\eXdfekc\jZfe[`k [ldXeX^\d\ek~[`jkXeZ\2 `[`\e\eki\c\Z_\] ■Xe`d\icXi\cXk`feXlhlfk [\gifa\k\kj\jhl`g`\ij% In more and more projects, the team is working remotely, with less synchronous physical contact between its members. These 10 rules enable the project manager to: ■ prepare upstream conditions for successful remote management; ■ facilitate the everyday relationship between the project manager and his teammates. Ç(,)Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] Iljj`i ~ Zfejkil`i\ cË\e^X^\d\ek jli c\ gif$ a\k[\jhl`g`\ijhl`j\kiflm\ek~[`jkXeZ\% =X`i\m`mi\le\jgi`k[Ëhl`g\#dd\cfijhl\c\j hl`g`\ijj\kiflm\ekjli[\jj`k\j[`]]i\ekj% :fek\ok\ :\j (' i ^c\j Zcj jËXggc`hl\ek jli kflk gifa\k [Xejc\hl\cc\jhl`g`\ijjfek[`jg\ijj^f^iX$ g_`hl\d\ek#\k[f`m\ekeXedf`ejZfccXYfi\i% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @c \jk \jj\ek`\c [\ ]X`i\ ZfeeX`jjXeZ\ XmXek [\ d\kki\ cËhl`g\ Xl kiXm X`c ~ [`jk XeZ\ 1 cX gifo`d`ki\cXk`fee\cc\]Xmfi`j\iXc\jZ_Xe^\j \e kflk\ ZfeÔXeZ\# \k [feZ cX ZiXk`m`k [\ cËhl`g\% U GcljfedXeX^\~[`jk XeZ\#gclj`c]Xlk[fe$ e\i c\ j\ek`d\ek ~ j\j ZfccXYfiXk\lij [Ëki\ gifZ_\[Ë\lo1ZfekXZkji^lc`\ijXlkcg_fe\# ]fid\ [\j dX`cj# fi^Xe`jXk`fe [\ i\eZ feki\j g_pj`hl\j% U @c ]Xlk ZcXi`Ô\i \e Xdfek c\j i ^c\j [l a\l ZfeZ\ieXek cX [`jgfe`Y`c`k [l Z_\] [\ gifa\k gfli c\j `ek\iX Zk`fej ~ [`jk XeZ\ Z\cX i[l`iX c\j]iljkiXk`fej[\jhl`g`\ijhl`eËXii`m\iX`\ek gXj~mfljaf`e[i\ % U @c \jk Yfe [\ ]X`i\ m`mi\ cË\jgi`k [Ëhl`g\ fl [\ZfddleXlkgclkkhl\[\jjfc`kl[\jZffi$ [fee\jflZfee\Zk\j\o1X]ÔZ_\ijpjkdX$ k`hl\d\eklekifdY`efjZfg\[\cËhl`g\#Xm\Z c\j efdj \k c\j d`jj `fej [\ Z_XZle# cfij [\j ile`fej\em`j`fZfe]i\eZ\ % U Gclkk hl\ [Ë`dgfj\i mfj df[Xc`kj [\ i\gfik`e^#d`\lomXlkZf$Zfejkil`i\c\i\gfik`e^ Xm\Zc\jd\dYi\j[\mfki\hl`g\gflihlË`cj p X[_ i\ek flk`c lk`c`j# eXkli\ \k ]ihl\eZ\ [\j`e]fidXk`fejZfcc\Zk\j % U 8[fgk\i le\ m`j`fe Z`iZlcX`i\ [l i\gfik`e^ 1 le i\gfik`e^ \]ÔZXZ\ \jk iZ`gifhl\% Cfijhl\ a\[\dXe[\le\`e]fidXk`feflhlËlehl`g`\i dË\e [fee\ le\# a\ cl` [\dXe[\ hl\cc\ `e]fi$ dXk`fe`cjfl_X`k\hl\a\cl`[fee\ZfeZ\ieXek c\gifa\k% U Gi`m`c^`\i gclj`\lij ile`fej ~ [`jk XeZ\ Zflik\j~le\ile`fekifgcfe^l\1[Zfdgf$ j\ic\jgifYc d\j\ejflj$gifYc d\j% U 9`\e gigXi\i c\j dfd\ekj [ËZ_Xe^\ \e Xdfek gfli ^XiXek`i c\li \]ÔZXZ`k \k [fe$ e\i \em`\ Xlo hl`g `\ij [\ jËp \e^X^ \i kfkX$ c\d\ek1 Ç Üki\]XZkl\c1[\jZ_`]]i\j2[\j]X`kj% Ç <emf`[\[fZld\ekjZc\]jXmXekcXile`fe1 [fZld\ekjpek_k`hl\% Ç 8jg\Zkjcf^`jk`hl\j1jËXjjli\ihl\kflk]feZ$ k`fee\% Ç @[\ek`Ô\ileefdYi\dXo`dXc[\gXik`Z`gXekj gfli]Xmfi`j\ic\j`ek\iXZk`fej% Ç 9`\e^i\icXgi`j\[\gXifc\gfli]Xmfi`j\i cË\ogi\jj`fe[\kflj% « La distance rend toute chose infiniment plus précieuse », Arthur C. Clarke. Dk_f[fcf^`\\kZfej\`cj U 8lkXek hl\ ]X`i\ j\ g\lk# fi^Xe`j\i le\ ile`fe[\cXeZ\d\ekg\id \kkXek~cË\ej\dYc\ [\j `ek\im\eXekj [l gifa\k [\ j\ i\eZfeki\i g_pj`hl\d\ek#\k[\ZXc\ic\ji ^c\j[la\l[l dXeX^\d\ek~[`jkXeZ\% U J` c\ gifa\k `ek ^i\ le Z_Xek`\i [\ Zfe[l`k\ [l Z_Xe^\d\ek jli le j`k\ cf`ek X`e# kiflm\i le i\cX`j cfZXc gfli \e gi\e[i\ cX i\jg fejX$ Y`c`k% O Ç(,*Ç 8mXekX^\j O I[l`i\]fik\d\ekc\j[gcXZ \d\ekj#\k[feZc\j Zfkj\ki`jhl\jXjjfZ`j~Z\cX% O DfY`c`j\ic\jd\`cc\lij\og\ikjgflic\gifa\k#f hlË`cj jf`\ek# jXej j\ ZfekiX`e[i\ gXi c\li cfZX$ c`jXk`fe% GiZXlk`fej~gi\e[i\ O E\ aXdX`j cl[\i c\ ]X`k hl\ kflk le gXe [\ Zfddle`ZXk`fe \k [Ë`ek\ii \cXk`fej g\ijfee\cc\j efljZ_Xgg\hlXe[fedXeX^\~[`jkXeZ\% C\dXeX^\d\ek~[`jkXeZ\ Gflihlf`cËlk`c`j\i6 FLK@C ,/ FLK@C ,0 CXdXki`Z\Xkk`kl[\$`eÕl\eZ\ M<E;I<JFEGIFA<K<E@EK<IE< Forte Dangereux Leviers Catalyseurs Faible Inutiles Suiveurs Stratégiques Influence/ Position Négative Hésitante Positive Ijld Insight Kflkgifa\kXle`dgXZkjli[\jXZk\lijZcj[\ cËfi^Xe`jXk`fefleZ\jj`k\c\li`ek\im\ek`fe% CX dXki`Z\ Xkk`kl[\$`eÕl\eZ\ g\id\k# [ j c\ [dXiiX^\ [l gifa\k# [\ [Ôe`i le\ jkiXk^`\ [ËXZk`fe \k [\ ZfXc`k`fe \e ]feZk`fe [\ cË`eÕl$ \eZ\[\Z\jXZk\lij\k[\c\ligfj`k`fem`j$~$m`j [lgifa\k% Every project has an impact on key players in the organization or requires their contribution. The Power/Influence Matrix allows, from the start of the project, to define a strategy of action and coalition based on the influence of these actors and their position towards the project. Ç(,+Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] U M\e[i\jfegifa\k\e`ek\ie\#cfijh lË`c`e[l`k le\ ij`jkXek\ Xl Z_Xe^\d\ek [\ Z\ikX`ej XZk\lij% U 8jjli\i le gfikX^\ [\ jfe gifa\k gXi [\j XZk\lijjkiXk^`hl\j#ZXi`eÕl\ekj% :fek\ok\ Le\ ]f`j hlËle gi\d`\i ZX[i\ [\ gifa\k X k ]fidXc`j# c\ dfd\ek \jk m\el [\ c\j gij\e$ k\iXlogXik`\jgi\eXek\jhl`j\ifek`dgXZk\j gXi Z\ gifa\k fl hlË`c mX ]Xccf`i XjjfZ`\i gfli c\d\kki\\eÅlmi\% @c \jk \jj\ek`\c# ~ Z\kk\ kXg\# [Ë`[\ek `Ô\i Z\lohl`g\lm\ek]i\`e\iflXZZci\icXd`j\ \e Ålmi\ [l gifa\k \k [\ Yk`i le\ jkiXk^`\ [ËXZk`fe~c\li^Xi[% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @[\ek`Ô\i cË\ej\dYc\ [\j XZk\lij hl` mfek ki\ `dgXZkj gXi c\ gifa\k fl hl\ c\ Z_\] [\ gifa\kmX[\mf`iXjjfZ`\i% U 8eXcpj\ic\li`eÕl\eZ\[`i\Zk\fl`e[`i\Zk\ gXiiXggfik~cXd`j\\eÅlmi\[lgifa\k% U 8eXcpj\i c\li Xkk`kl[\ m`j$~$m`j [l gifa\k 1 dXe`]\jk\ek$`cj le `eki k gfj`k`] gfli Z\ gif$ a\k# jfek$`cj [Z_`ij ZË\jk$~$[`i\ hlË`cj jfek gclkkflm\ikjXlgifa\k#dX`jhlË`cjjfl_X`k\$ iX`\ekcËXdeX^\i~c\lidXe` i\ #Z_\iZ_\ek$ `cj~c\[kil`i\6 U GcXZ\iZ\jXZk\lij[XejcXdXki`Z\Xkk`kl[\$ `eÕl\eZ\% U @[\ek`Ô\ic\jXZk`fej~d\kki\\eÅlmi\m`j$ ~$m`j [\ Z_Xhl\ XZk\li# \k c\ k\dgj hl\ mflj [\m\q p ZfejXZi\i \e ]feZk`fe [\ c\li `eÕl$ \eZ\ % U @c eË\jk gXj lk`c\ [\ ZfejXZ i\i jfe e\i$ ^`\ Xlo `elk`c\j \k Xlo jl`m\lij [Xej le gi\$ d`\i k\dgj# ZXi fe jËgl`j\ ~ Z_\iZ _\i ~ c\j ZfemX`eZi\% U I\eZfeki\i Z_XZle [\j ZXkXcpj\lij gfk\e$ k`\cj gfli c\li [\dXe[\i c\li j\ek`d\ek jli fi[`Xc [\ ^Xi[ \i cË\jgi`k c\ gifa\k% @c \jk gi`d flm\ik cfijhl\ cËfe gfik\ le gifa\k% <e \]]\k# ~ Z\ e`m\Xl qif [l [m\cfgg\d\ek [l gif$ a\k#`cZfem`\ek[\gflmf`i\ek\e[i\\k`ek^i\i c\j Zi`k`hl\j gfli ]X`i\ mfcl\i cX Z`Yc\% :\kk\ [dXiZ_\ g\id\kkiX gclj ]XZ`c\d\ek [ËXmf`i c\jflk`\e[\jg\ijfee\jhl\mfljXm\qZfl$ k\j%CXifYljk\jj\[lgifa\kj\kiflm\iXi\e$ ]fiZ\ gXi Z\j Xaljk\d\ekj Zfej\`ccj gXi c\j ½?fdd\j[\cËXik¾%:\kk\eflm\cc\[Ôe`k`fe [l gifa\k# \e `ek^iXek c\j jkiXk^`hl\j# [f`k c\j \eZfliX^\i ~ ZfemX`eZi\ c\j c\m`\ij \k c\j jl`m\lij% U ym`k\i [ËXkkXhl\i c\j [Xe^\i\lo [\ dXe` i\ ]ifekXc\ 1 jXZ_\q i\ZfeeXki\ c\lij Zi`k`hl\j hlXe[\cc\jjfekaljk `Ô\j#\k]X`k\j$mfljgXl$ c\igXileZXkXcpj \ligflii[l`i\c\ligflmf`i [\el`jXeZ\% U J` mflj k\j ZfekiX`ek Xl i\gc` gXi [\j [Xe$ ^\i\lo ki j gl`jjXekj# mflj gflm\q gifgfj\i [\ ½ [Zflg\i ¾ mfki\ gifa\k gfli c\ jfl$ d\kki\\egclj`\lijkXg\j% O Dk_f[fcf^`\\kZfej\`cj CX jkiXk^`\ [ËXZk`fe g\lk j\ [Zc`e \i [\ cX ]Xfejl`mXek\1 Ç(,,Ç Même si les hostiles monopolisent souvent l’attention, il ne faut pas se focaliser sur eux. 8mXekX^\j O CX dXki`Z\ Xkk`kl[\$`eÕl\eZ\ eflj fYc`^\ ~ gi\e[i\ ZfejZ`\eZ\ hl\ kflj c\j XZk\lij e\ j\ifekgXjZfemX`eZljgXiefki\gifa\k\k~eflj pgigXi\i% GiZXlk`fej~gi\e[i\ O Le\g\ijfee\eË\jkgXj½e^Xk`m\¾[XejcËXYjfcl \kgXiiXggfik~kflk%@c\jk`dgfik Xek[\j\gfj\i cXhl\jk`fe1½hlË\jk$Z\hl`[Xejdfegifa\kfl [XejdXdXe` i\[\c\gij\ek\iXglZi\iZ\kk\ iXZk`fe6¾ CXdXki`Z\Xkk`kl[\$`eÕl\eZ\ Gflihlf`cËlk`c`j\i6 FLK@C ,0 C\gcXe[ËXZk`fe[\Zfe[l`k\ [lZ_Xe^\d\ek FLK@C -' GC8E@=@<IC<J8:K@FEJ;<:?8E><D<EK GFLIC<M<IC<JIyJ@JK8E:<J ykl[`\i cË`[\ A' :X[i\i c\gifa\k A( ykl[`\ic\j :feZ\mf`i jfclk`fej& A) cXjfclk`fe A* jZeXi`fj [kX`cc\ IXc`j\i A+ D\kki\~ A, [`jgfj`k`fe 8eXcpj\ic\Z_Xe^\d\ek ;]`e`icXjkiXk^`\[\Z_Xe^\d\ek @e]fid\i\kZfddle`hl\ijlic\Z_Xe^\d\ek @e]fid\i\kZfddle`hl\i jlic\Z_Xe^\d\ek =fid\i\kXZZfdgX^e\ic\jlk`c`jXk\lij =X`i\gXik`Z`g\i^iflg\ ZfeZ\gk`fe =X`i\gXik`Z`g\i Ijld Insight C\gifa\kZfej`jk\~]flie`i[\jc`miXYc\j#dX`j Xljj`~XZZfdgX^e\ic\jg\ijfee\jhl`j\ifek `dgXZk\j gXi cX gif[lZk`fe fl cX d`j\ \e Ålmi\[\Z\jc`miXYc\j% CËXZZfdgX^e\d\ek[lZ_Xe^ \d\ekmXZfej`j$ k\i~XZk`m\i+c\m`\ijZfdgcd\ekX`i\j1 ■`e]fid\i2 ■Zfddle`hl\ijlic\k\iiX`e#]XZ`c`k\icË\ogi\j$ j`fe[\ji\jj\ek`j2 ■]fid\ijlic\jeflm\cc\jgiXk`hl\j#dk_f[\j# flk`cj2 `Z`g\iXlgifa\k% ■]X`i\gXik The project is to provide deliverables, but also to accompany people who are affected by the production or implementation of these deliverables. Change management will rely on four key drivers: ■ deliver information regularly; ■ communicate with the people impacted by the project, facilitate the expression of feelings; ■ train on new practices, methods and tools; ■ enable people to participate in the project; Ç(,-Ç ;FJJ@<I, GIyJ <IM <ICË<E>8> <D <EK FYa\Zk`] 8^\eZ\i [Xej c\ k\dgj c\j [`]]i\ek\j XZk`fej [ËXZZfdgX^e\d\ek [l Z_Xe^\d\ek hl` jfek eZ\jjX`i\jgflihl\c\gifa\kjf`kXZZ\gk#\k hlË`cj\[gcf`\Xm\ZledXo`dld[Ë\]ÔZXZ`k% :fek\ok\ :\ gcXe [ËXZk`fe \jk ~ d\kki\ \e gcXZ\ [ j hlËlegifa\kZfdgfik\le\[`d\ej `feZfe[l`k\ [lZ_Xe^\d\ek%@[Xc\d\ek#Z\cX[f`kj\]X`i\ [ jc\jg_Xj\jXdfek[lgifa\k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j GifZ[\i ~ le\ kl[\ [Ë`dgXZk [\j Z_Xe^ \$ d\ekjXjjfZ`jXlgifa\k1 U Hl`\jk`dgXZk6 U HlË\jk$Z\ hl` \jk `dgXZk 6 :fdgk\eZ\j# dk_f[\j#ic\j#mXc\lij6 U Hl\cc\\jkcËXdgc\li[\Z\j`dgXZkj6 U :fdd\ek Z\j `dgXZkj g\lm\ek$`cj ki\ g\i$ lj6D\eXZ\jflfggfikle`kj6 U HlË\jk$Z\hl`e\Z_Xe^ \iXgXj&i\jk\iXjkXYc\ Xgi jc\gifa\k6 @[\ek`Ô\i c\j XZk`fej ~ d\e\i# jli + c\m`\ij Zfdgcd\ekX`i\j1 U @e]fid\i1gim\e`i[flk\j#ild\lij\kjZ\g$ k`Z`jd\ \k i[l`i\ cX gXik [Ë`eZfeel c\ gclj kk gfjj`Yc\#dfeki\icXmfcfek[\j[`i`^ \Xekj#[fe$ e\i [l j\ej \k kiXejd\kki\ cX m`j`fe `e]fid\i jli cX ÔeXc`k \k c\j dfk`]j [l gifa\k # i\e[i\ ZfeZi k\jc\jZfejhl\eZ\jgfliZ_XZle[Xej jfe XZk`m`k hlfk`[`\ee\# dfeki\i c\j XZk`fej d`j\j\eÅlmi\\kc\jgi\d` i\jiljj`k\j% U :fddle`hl\i 1 Xl^d\ek\i jfe k\dgj [\ ZfekXZk\k[\gij\eZ\jlic\k\iiX`egfliiXj$ jli\i#Zflk\ic\ji\dXihl\j\kc\jij`jkXeZ\j hl` mfek jË\ogi`d \i# d\kki\ \e gcXZ\ [\j i\cX`j[\Zfddle`ZXk`fegifZ_\j[\jXZk\lij# \eZfliX^\ic\j\]]fikjhlfk `[`\ej]flie`j[Xej c\j\ej[lZ_Xe^\d\ek#gi`m`c^`\ic\[`Xcf^l\ Xl[`jZflij#ki\\o\dgcX`i\jf`$dd\jliZ\ hl\cËfem\lkmf`iZ_Xe^\i% U =fid\i1`e]fid\iki jkkjlic\[`jg fj`k`][\ ]fidXk`fe d`j \e gcXZ\# gcXe`Ô\i cX ]fidXk`fe c\ gclj kk gfjj`Yc\# gimf`i le XZZfdgX^e\$ d\ekk\iiX`egfliX`[\i\ej`klXk `fe[\kiXmX`c# gimf`i[\jdf[Xc`kj[\gXikX^\[\½Yfee\j giXk`hl\j ¾ Xl j\`e [\ cËhl`g\# d\kki\ \e gcXZ\[\j½i\cX`jk\iiX`e¾^XiXekj[\cËXggc`$ ZXk`fefl[\cËlk`c`jXk`feZfe]fid\% U =X`i\ gXik`Z`g\i 1 [fee\i cX gfjj `Y`c`k Xlo XZk\lij [Ë`eÕl\eZ\i i\cc\d\ek c\ Z_Xe^\$ d\ek gXi c\lij `[\j \k c\lij XZk`fej# Ôo\i c\ ZX[i\ \k c\j i ^c\j [l a\l [\ cX gXik`Z`gXk`fe# ½ \dYXihl\i ¾ gif^i\jj`m \d\ek [\ gclj \e gclj[\^\ej#]X`i\gXikX^\igXikfljled`e`$ dld[\YlkjZfddlej% U @[\ek`Ô\ic\ji\jgfejXYc\j[\Z\jXZk`fej\k c\j`ek^i\i[Xejc\gcXee`e^[lgifa\k#\ec\j jpeZ_ife`jXek jli c\j ^iXe[\j g_Xj\j [\ Z\ [\ie`\i% « Il vaut mieux penser le changement que changer le pansement », Francis Blanche. Dk_f[fcf^`\\kZfej\`cj U @c ]Xlk Y\XlZflg `e]fid\i \k Zfddle`hl\i \eXdfek#efkXdd\ekgflidfeki\ic\ZXiXZ$ k i\`iim\ij`Yc\[lZ_Xe^\d\ek\kgflim`k\i c\jild\lij% U E\ Zfdd\eZ\i c\j ]fidXk`fej hl\ cfijhl\ cËkXg\[\½Zfc i\¾[\jg\ij fee\j`dgXZk\j gXic\gifa\k\jkgXjj\% O Ç(,.Ç 8mXekX^\j O :Ë\jkgXiZ\hl\c\jXZk`fej[\Zfe[l`k\[lZ_Xe$ ^\d\ekjfekgcXe`Ô\jZfdd\c\jXlki\jkZ_\j [lgifa\khlË\cc\jj\ifekd`j\j\eÅlmi\% GiZXlk`fej~gi\e[i\ O E\ gXj Zfe]fe[i\ `e]fidXk`fe [\jZ\e[Xek\ \k eZ\jjX`i\ \kZfddle`ZXk`feZ_Xe^\j\e]XZ\ ~]XZ\jlic\k\ii X`e#hl`g\id \kcË\ogi\jj`fe[\j i\jj\ek`j[\jg\ijfee\j`dgXZk\jgXic\Z_Xe$ ^\d\ek % C\gcXe[ËXZk`fe[\Zfe[l`k\[lZ_Xe^\d\ek Gflihlf`cËlk`c`j\i6 FLK@C -' ;FJJ@<I - :CFI<C<GIFA<K C XZckli\[lgifa\kZfdgi\e[c\jXZk`m`kjg\id\kkXek[\k\id`e\i[\dXe` i\jXk`j$ ]X`jXek\legifa\k#gflic\jZfddXe[`kX`i\j\kgflicË\ej\dYc\[\jgXik`\j`eki\jj\j% <cc\fi^Xe`j\cXZXg`kXc`jXk`fe[\jZfeeX`jjXeZ\jZi\jgXic\gifa\k% CXZckli\gflik\id`e\icË\ej\dYc\[\jkiXmXlo CXd`j\\egcXZ\[Ëlegifa\kXdfY`c`j[\ji\jjfliZ\jXlj\`e[\cËfi^Xe `jXk`fe\kZfejfdd [\ cËe\i^`\% CX Ôe [l gifa\k j\ ]fZXc`j\ [ËXYfi[ jli cX mXc`[Xk`fe \e Yfee\ \k [l\ ]fid\ [\jc`miXYc\j\jj\ek`\cj#hl`jfekcXiX`jfe[Ëki\[lgifa\k% @e`k`Xc`j\i c\gifa\k Gimf`ic\j Zfkj&[cX`j& i`jhl\j :X[i\i c\gifa\k IXc`j\i c\gifa\k :cfi\ c\gifa\k Gij\im\icË\e^X^\d\ek[Xejc\gifa\k DX`j#`c\jk]fe[ Xd\ekXc[\k\id `e\iXljj`c\jkiXm XloXee\o\j[lgifa\k#Z\ik\j[\Y`\edf`ej ^iXe[\ `dgfikXeZ\ hl\ c\j c`miXYc\j Xkk\e[lj# dX`j lk`c\j gfli cËfi^Xe`jXk`fe jli c\ dfp\e \k c\cfe^k\id\% :\jkiXmXloZfeZ\ie\ek1 U cX ZXg`kXc`jXk`fe [\j ZfeeX`jjXeZ\j XZhl`j\j cfij [l gifa\k \k c\j c\fej ~ k`i\i gfli c\j ]lklijgifa\kj[\cËfi^Xe`jXk`fe2 U cX [fZld\ek Xk`fe [\ cX Ôe [l gifa\k \k cËXiZ_`m X^\ [\ cË\ej\dYc\ [\ cX [fZld \ekXk`fe gif[l`k\jlikflk\cX[li\2 U c\ jfc[\ [\ kflj c\j Zfdgk\j flm\ikj \k [\ kflj c\j \e^X^ \d\ekj ÔeXeZ`\ij [\ cËfi^Xe `$ jXk`fem\ijj\jZc`\ekjflm\ijj\j[fee\lij[Ëfi[i\2 U cX d\jli\ ]fid\cc\ [\ cX jXk`j]XZk`fe Zc`\ek# Xl$[\c~ [\ cX j`^eXkli\ [l gifZ j$m\iYXc [\ iZ\gk`fe[lijlckXk2 U cXi\d`j\\ekXk[\j`ejkXccXk`fejlk`c`j\jcfij[lgifa\k\kc`Yi\j\eÔe[\gifa\k% Ç(,/Ç ;FJJ@<I C\ [Ô [l Z_\] [\ gifa\k \jk [\ Zfej\im\i cX dfk`mXk`fe [\ j\j hl`g\j gfli iXc`j\i Z\j XZk`m`kj% <e \]]\k# ^eiXc\d\ek# \cc\j fek ki j ]fik\d\ek `em\jk` c\li \e^X^\d\ek gfli fYk\e`i cX iZ\gk `fe [l c`miXYc\# \k \cc\j fek [l dXc ~ j\ i\jj fliZ\i gfli gif[l`i\ c\ [\i$ e`\i\]]fik% CXZckli\gfliZfddle`hl\iXm\Zc\jgXik`\j`eki\jj\j% - 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As a final document, it summarizes the project owner’s level of satisfaction. It analyzes the result of the project as well as the process by which this result was obtained. Its finality is twofold: ■ to assure that closing activities are carried out correctly; ■ to ease the transfer of the lessons learned to the other project managers and the organization. Ç(-'Ç ;FJJ@<I- :CFI<C<GIFA <K FYa\Zk`] C\ iXggfik [\ Zckli\ [l gifa\k \jk le [fZl$ d\ek [\ jpek _ j\ i[`^ gXi c\ Z_\] [\ gif$ a\k[Xejc\j[\ie`\ijaflij[lgifa\k%@cg\id\k [\1 U ^Xi[\icXkiXZ\[\jZXiXZk i`jk`hl\j[lgif$ a\k~jfe[dXiiX^\2 U ]fidXc`j\i c\j ZXikj ÔeXlo \eki\ c\j ijlc$ kXkjfYk\elj\kc\jijlckXkjXkk\e[lj\e[Ylk [\gifa\k2 U Zi`jkXcc`j\i c\j Yfee\j giXk `hl\j ~ gi\e$ e`j\i \k ^Xi[ \i kiXZ\ [\j \ii\lij ~ e\ gclj Zfdd\kki\2 U ]XZ`c`k\ic\kiXej] \ik[\ZfeeX`jj XeZ\j\eki\ gifa\kj2 U ]X`i\ gXikX^\i ~ kflk\ cËhl`g\ [\ gifa\k cËXeXcpj\ÔeXc\[lgifa\k\kcX[`]]lj`fehl`\e j\iX]X`k\Xlj\`e[\cËfi^Xe`jXk`fe% Xl$[\c~ [\j ile`fej [a~ k\el\j gfli c\j XggifY Xk`fej [\ gifa\k# [Xej c\ Ylk [ËfYk\e`i lekXkgcljgiZ`j[\c\lijXk`j]XZk`fe% U Gif[l`i\ c\ [fZld\ek Zfdgc\k \k c\ jfl$ d\kki\\ec\Zkli\gfliXm`j\ki\dXihl\jXlo d\dYi\j[\cËhl`g\gifa\k% U ;`]]lj \ic\[fZld\ekXd\e[XlojkilZk li\j Xggifgi`\j [\ cË\eki\gi`j\ 1 Xlki\j Z_\]j [\ gifa\k# j\im`Z\ \e Z_Xi^\ [l dXeX^\d\ek [\ gifa\k#[fee\li[Ëfi[i\`ek\ie\¿ Le rapport de clôture de projet est le document de synthèse du projet décrivant l’évaluation de la satisfaction du donneur d’ordre et l’analyse a Dk_f[fcf^`\\kZfej\`cj U C\ gcXe [l iXggfik [\ Zckli\ [\ gifa\k \jk gfjk\i`fi` du projet. Zfdgc\k\kg\lkki\j`dgc`Ôgfliki\X[Xgk ~cXkX`cc\\k~cXZfdgc\o`k[lgifa\k% U CX kflk\ [\ie` i\ m\ij`fe [\ Z\ [fZld\ek \jkZi\Xgi jcXile`fe[\Zck li\[lgifa\k% <cc\ `ek ^i\ cË\ej\dYc\ [\j i\dXihl\j \k [\j gif[lZk`fej`jjl\j[\Z\kk\ile`fe% O © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ C\iXggfik[\Zckli\[\gifa\k\jkiXc`jgXi \okiXZk`fe[\j[fee\j[a~gif[l`k\jkflkXl cfe^[lgifa\k1cXÔZ_\gifa\k#c\j[fZld\ekj [\gcXe`ÔZXk`fe`e`k`Xc\#c\jiXggfikj[ËXmXeZ\$ d\ek% CXmXc\liXaflk\gif[l`k\gXic\Z_\][\gifa\k Zfej`jk\ \e cËX^i^Xk`fe [\j [fee\j Xl j\`e [Ële j\lc [fZld \ek# cËXeXcpj\ [\j ZXikj Xl ^cfYXc#cXjpek_ j\[\cXjXk`j]XZk`feZc`\ek% 8mXekX^\j O C\iXggfik[\Zckli\]flie`kleZX[i\`[\ek`hl\ [\ ZXg`kXc`jXk`fe \k [\ jpek_ j\ gfli kflj c\j gifa\kj[\cËfi^Xe`jXk`fe% O @c Xjjli\ cËXeXcpj\ [\j ZXikj# m`j$~$m`j [\ cX j`klXk`fe `e`k`Xc\# jli kflk\j c\j [`d\ej`fej [l gifa\k1g\i]fidXeZ\#Zfkj#[cX`j\ki`jhl\j% GiZXlk`fej~gi\e[i\ O C\j[fee\j[\iXc`jXk`fejfekd\jliXYc\j[\ :fdd\ekcËlk`c`j\i6 ykXg\j U <e Ôe [\ gifa\k# Zi\i c\ [fZld\ek \k `ek$ ^i\i c\j [fee\j [a~ [`jgfe`Yc\j Xl j\`e [l gcXegifgfj% U Fi^Xe`j\i [\j ile`fej [\ kiXm X`c Xm\Z cËhl`g\ gifa\k# Xm\Z kflj c\j Zfeki`Ylk\lij `dgc`hlj gfli gXikX^\i c\j XeXcpj\j [l gif$ a\k# [k\id`e\i c\j [`]Ô Zlckj i\eZfeki\j \k c\j cd\ekj [\ gif^i j% ;Z`[\i [\ cËfggfi$ kle`k[\i\eZ feki\ic\jZc`\ekjfllk`c`jXk\lij Ç(-(Ç dXe` i\ `eZfek\jkXYc\% CËXeXcpj\ [\j ZXikj \eki\ iXc`jXk`fe \k gim`j`fe [f`k ki\ ]X`k\ \egi\eXek[li\Zlc#ZXic\jgim `j`fej`e`k`Xc\j fekjflm\ekk`e[l`k\jgXicXmfcfekgcljfl df`ej ]fik\ [\ cXeZ\i c\ gifa\k% :\k m\ek l\c kXk[\]X`k[f`ki\jjfik`i[\cËXeXcpj\% O ;ËXlki\j[fee\j[liXggfiki\c m\ek[\cXg\i$ Z\gk`fe\k[\cËXggiZ `Xk`fe[\cXj`klXk `fe%<cc\j jfek[feZZfek\jkXYc\j#dX`j`c\jk`dgfikXek[\ c\jgi\e[i\\eZfdgk\#efkXdd\ekcfijhlË\cc\j m`\ee\ek[\jZc`\ekjfl[\j[fee\lij[Ëfi[i\% C\iXggfik[\Zckli\[\gifa\k Gflihlf`cËlk`c`j\i6 FLK@C -( CXc`jk\[\Zfekic\ [\Zckli\[\gifa\k FLK@C -) <O<DGC<;<C@JK<;<:FEKIåC<;<:CåKLI<;<GIFA<K ;fZld\ekX`i\ 8Zk`m`kj IXc`j\j Á]X`i\ JXej fYa\k :fdd\e$ kX`i\j IXggfik[\Ôe[\gifa\ki[`^ IXggfik[ËXl[`kÔeXc[\cX[fZld\ekXk`fe 8iZ_`mX^\iXc`j C\fejXggi`j\j Gifgfj`k`fej[\df[`ÔZXk`fej[li]i\ek`\c[\dXeX^\d\ek[\gifa\k ;\ie` i\j]XZkli\jd`j\jm\ijc\Zc`\ek ;\ie`\ijgX`\d\ekji\lj[lZc`\ek ;\ie` i\j]XZkli\ji\l\j[\j]flie`jj\lij >\jk`fe ;fZld\ek[\iZ\gk`fe[\jgif[l`kj\kgi\jkXk`fej[\j]flie`jj\lij ;\ie`\iji ^c\d\ekj[\j]flie`jj\lij =`Z_\[\Y`cXe[\ji\cXk`fejXm\Zc\j]flie`jj\lij KXYc\XliZXg`klcXk`][\j^XiXek`\j~Xjjli\i\k[\j^XiXek`\j[l\j :fdgk\jjgZ`Ôhl\jXlgifa\kZcklij 8iZ_`mX^\i^c\d\ekX`i\[\j[fZld\ekjZfdgkXYc\j D`j\~afli[\cXc`jk\[\j`em\jk`jj\d\ekj D`j\~afli[li\kflijli`em\jk`jj\d\ek JXk`j]XZk`feZc`\ek ;fZld\ek[\mXc`[Xk`fe]fid\cc\[l[fee\li[Ëfi[i\ ;fZld\ek[\kiXXY`c`k[\j\o`^\eZ\jZc`\ekjXk`j]X`k\j\kefejXk`j]X`k\j KiXej]\ik[lijlckXk[lgifa\kXlolk`c`jXk\lij D\jli\[\cXjXk`j]XZk`feZc`\ekZfeZ\ieXekc\ijlckXk[lgifa\k\kc\ dXeX^\d\ek[lgifa\k GigXiXk`fe[\cËXgi jgifa\kgflic\[fee\li[Ëfi[i\ I\d`j\\ekXk\kc`YiXk`fe[lj`k\\k[\jcfZXlofj\[iflcX`kc\gifa\k Ijld Insight CX c`jk\ [\ Zfekic\ [\ Zckli\ [\ gifa\k Z_\Zb$c`jk ]flie`kle\c`jk\k\e[l\[\jijlc$ kXkj ~ gif[l`i\# \e gclj [\j c`miXYc\j Zcj [l gifa\k#gfliXjjli\icXZckli\[lgifa\k% <cc\ g\id\k [\ Zfe[l`i\ cX Zck li\ [\ gifa\k Zfdd\le\g_Xj\\ejf`#XcfijhlË\cc\\jkjfl$ m\ekiXc`j\[\dXe` i\jlg\iÔZ`\cc\% The closing check-list gives an extensive list of the results to obtain, in addition to the key deliverables of the project, to complete the closure of the project. It allows the steering of the project closure as a project in itself, even though this phase is often achieved in a superficial manner. Ç(-)Ç ;FJJ@<I- :CFI<C<GIFA <K Gflihlf`cËlk`c`j\i6 FYa\Zk`] CXc`jk\[\Zfekic\[\Zckli\[\gifa\kZfejk`$ kl\ c\ ddfiXe[ld [\j ijlckXkj ~ gif[l`i\ gfli k\id`e\i Zfem\eXYc\d\ek c\ gifa\k% <cc\ g\id\k[\1 U ]flie`i le ZX[i\ [\ iÕ\o`fe ~ cX gif[ lZ$ k`fe[\cXc`jk\[\jkZ_\j~]X`i\\ekflk\Ôe [\gifa\k2 U [kX`cc\ic\jXZk`m`kji\cXk`m\j~cX[fZld\e$ kXk`fe#]ihl\dd\ekdXckiX`k \j\eÔe[\gif$ a\k2 U XjjfZ`\icXZckli\[\gifa\k~cXZck li\[\j Zfdgk\jXlj\`e[\cË\eki\gi`j\2 U ]fidXc`j\i cX d\jli\ [\ cX jXk`j] XZk`fe Zc`\ek% FLK@C -) ijlckXkj fYk\elj \k i\$gcXe`Ô\i c\j kiXmXlo efe\eZfi\XZ_\mj% U 8iZ_`m \icXc`jk\[\Zfekic\le\]f`jZfdgc$ La liste de contrôle k\% de clôture de projet Dk_f[fcf^`\\kZfej\`cj donne la liste U @c \o`jk\ le\ dXi^\ [\ dXeÅlmi\ [Xej cX des résultats jc\Zk`fe [\j ZfdgfjXekj [\ Z\kk\ c`jk\% C\ permettant ]fidXk gifgfj \jk Xjj\q \o_Xljk `] \k g\lk de clore le projet et les activités ki\X`jd\ekXcc^% U CX d\jli\ [\ cX jXk`j] XZk`fe [l Zc`\ek \jk de management `eZfekflieXYc\gflic\Z_\][\gifa\k%<cc\j\i$ de projet. m`iX[\YXj\~cX[Ôe`k`fe[lgcXe[\gif^i j [lZ_\][\gifa\k% U CËlk`c`jXk`fe[\cXc`jk\[\Zfekic\\jkXjjf$ Z`\Xl[iflc\d\ek[\cXile`fe[\Zck li\1 \cc\[f`kki\hlXj`d\ekXZ_\m\cfij[l[ifl$ c\d\ek[\cXile`fe[\Zckli\% O :fek\ok\ 8mXekX^\j O CXc`jk\[\Zfekic\[\Zck li\[\gifa\kXZZc © Dunod – Toute reproduction non autorisée est un délit. :fdd\ekcËlk`c`j\i6 ykXg\j U :fejkil`i\cXc`jk\[\Zfekic\[\Zckli\[l gifa\k% CX jc\Zk`fe [\j XZk`m`kj [\ cX c`jk\ ~ iXc`j\i \jk ~ ]X`i\ Xm\Z cËXggl` [\j Z_\]j [\ gifa\k\ogi`d\ekj[\cËfi^Xe`jXk`fe%C\Z_\] [\gifa\kg\lk[Z`[\i[ËXaflk\i[\jcd\ekj \e]feZk`fe[\jZXiXZki`jk`hl\j[lgifa\k% U ;Ôe`i c\j kZ_\j [\ cËfi^Xe `^iXdd\ [\j kZ_\ji\cXk`m\j~cXÔe[lgifa\k\ejËXgglpXek jlicXc`jk\[\Zfekic\%:\kiXmX`cg\lkj\]X`i\ \eZflij[\gifa\k#cfijhl\cXgim`j`fej\]X`k ~_fi`qfe[iflcXek% U 8l Zflij [\ cË\oZ lk`fe [\ Z\j kZ_\j# lk`$ c`j\i cX c`jk\ [\ Zfekic\ gfli \ei\^`jki\i c\j Ç(-*Ç i\ cXgigXiXk`fe[\jkiXmXlo[\Zckli\[\gifa\k# \k]XZ`c`k\c\g`cfkX^\[\jXiXc`jXk`fe% O <cc\ [fee\ * Xo\j [ËXggif]fe[`jj\d\ek [Xej Z\j kiXmXlo 1 cX ^\jk`fe [fZld\ekX`i\# cX ^\j$ k`fe ZfekiXZkl\cc\ \k i^c\d\ekX`i\# \k cX jXk`j$ ]XZk`feZc`\ek% GiZXlk`fej~gi\e[i\ O C\]fidXkgifgfjkXekXjj\qZfdgc\k#c\Z_\] [\ gifa\k gi\e[iX jf`e [ËXcc^\i jX gifgi\ c`jk\ [\Zfekic\% O CX ^\jk`fe ZfekiXZkl\cc\ \jk gXi]f`j Zfdgc k\$ d\ek_fijjla\k%@c]XlkjXmf`icXjlggi`d\i#kflk \e ^Xi[Xek c\j Xjg\Zkj i^c\d\ekX`i\j fYc`^X$ kf`i\j% CXc`jk\[\Zfekic\[\Zckli\[\gifa\k CXc`jk\[\Zfekic\[\Zck li\[\gifa\kjËlk`$ c`j\ [Xej cX g_Xj\ ÔeXc\ [l gifa\k% <cc\ j\ik ~ kXYc`i c\j kZ_\j [\ cËfi^Xe`^iXdd\ [\j kZ_\jXjjfZ`\j~cXZckli\[lgifa\k% <cc\ Zfeki`Yl\ ~ cX dXki`j\ Zfefd`hl\ [\j gifa\kj \e `ej`jkXek jli cX ^\jk`fe ZfekiXZ$ kl\cc\#\kc\kiX`k\d\ek[\ji ^c\d\ekj\kgX`\$ d\ekj% FLK@C -* CXile`fe[\Zckli\ FI;I<;LAFLI;ËLE<IyLE@FE;<:CåKLI< Fi[i\[lafli[\cXile`fe[\Zckli\ @%C\jijlckXkj[lgifa\k C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[ljXlcXeZ\d\ek[lgifa\k C\jijlckXkj]`eXc\d\ekfYk\elj#c\jfYa\Zk`]jXkk\`ekj CXd\jli\[\cXjXk`j]XZk`fe[\j[`]]i\ekjZc`\ekj C\jZXikjXZZ\gkj\eki\Z\hl`kX`kXkk\e[lgXic\Zc`\ek\kZ\hl`XkiXc`j @@%I\Zl\`c[\j`dgi\jj`fej\k[\jXeXcpj\j[\j[`]]i\ekjd\dYi\j[\cËhl`g\gifa\k Kfli~kfli#Z_XZle\ogi`d\jXgfj`k`fejlic\gifa\k\kcËXeXcpj\[\jfe[iflc\d\ek @@@%=fidXc`jXk`fe[li\kfli[Ë\ogi`\eZ\ =fidXc`jXk`fe[\jgf`ekj]fikj[Xejc\dXeX^\d\ek[lgifa\k\k[Xejc\jk\Z_e`hl\j d`j\j\eÅlmi\ =fidXc`jXk`fe[\jgf`ekj[\gif^i j @M%ycXYfiXk`fe[\gifgfj`k`fe[\df[`]`ZXk`fej[li]i\ek`\c[\dXeX^\d\ek[\gifa\k @[\ek`]`ZXk`fe[\jgf`ekjgiZ[\ekjhl`jfekXggc`ZXYc\j~kfljc\jgifa\kj I[XZk`fe[\jgifgfj`k`fej[\df[`]`ZXk`fej[li]i\ek`\c[\dXeX^\d\ek[\gifa\k \k[\jXaflkjgfjj`Yc\j M%D`j\\eXmXek[\jZfeki`Ylk`fejj`^e`]`ZXk`m\j[\kfljc\jd\dYi\j[\cËhl`g\gifa\k Gij\ekXk`fegXic\Z_\][\gifa\k[\jgf`ekjjlic\jhl\cjZ_XZle[\jd\dYi\j [\cËhl`g\jË\jk[`jk`e^l I\d\iZ`\d\ekj[lZ_\][\gifa\k\em\ijcËhl`g\gifa\k M@%Fi^Xe`jXk`fe[\cXZcYiXk`fe[\cX]`e[lgifa\k =`e[\cXile`feXm\ZleZfZbkX`cfl[]`e`k`fe\eZfddle[\jdf[Xc`kj[\cX]k\ ~fi^Xe`j\igfliZcYi\icX]`e[lgifa\k yZ_Xe^\jjlic\j]lkli\jX]]\ZkXk`fejgiml\j\kgXikX^\[\jm\ekl\cc\jeflm\cc\j Zffi[fee\jgfli^Xi[\ic\ZfekXZkm\`cc\i~cXZfej\imXk`fe[\jc`\ejjfZ`Xlo\eki\ c\jd\dYi\j[\cËhl`g\gifa\k Ijld Insight CX ile`fe [\ Zckli\ `ek\im`\ek Xcfij hl\ cX kfkXc`k [\j kiXmXlo [l gifa\k \jk k\id`e\% D\e\gXic\Z_\][\gifa\k#\cc\[fee\cËfZZX$ j`fe[\k`i\ic\jc\fej[\cË\ogi `\eZ\[lgif$ a\k\k[\]X`i\mfcl\ic\jYfee\jgiXk`hl\j[\ cËfi^Xe`jXk`fe% <cc\ d\k le k\id\ ~ cËXm\ek li\ _ldX`e\hlËXglki\c\gifa\kgflijfehl`g\# jXejgfliXlkXek[kil`i\cË`ek\cc`^\eZ\Zfcc\Z$ k`m\Zi\cfij[lgifa\k% The closeout meeting takes place when all of the project tasks have been completed. Lead by the project manager, it is the occasion to learn from the project experiences and to refine the best practices of the organization. It concludes the human experience that was the project for its team, without destroying the collective intelligence created during the project. Ç(-+Ç ;FJJ@<I- :CFI<C<GIFA <K FYa\Zk`] CX ile`fe [\ Zckli\ ]X`k gXik`\ [\j i`k\j [l gifa\k% Dd\ j` \cc\ eË\jk gXj jpjkdXk`hl\$ d\ek afl\ [Xej c\j fi^Xe`jXk`fej# \cc\ g\i$ d\k[\1 U k`i\i c\j c\fej [\ cË\ogi `\eZ\ [l gifa\k \k c\jZXg`kXc`j\igflic\jgifa\kjjl`mXekj2 U gifgfj\i[\jXdc`fiXk`fej[Xejc\ji]i\e$ k`\cj [\ dXeX^\d\ek [\ gifa\k# \k X`ej` ]X`i\ m`mi\c\gif^i jg\idXe\ek2 U [fee\icËfggfikle`kXlod\dYi\j[\cËhl`g\ gifa\k [\ jË\ogi`d\i jli c\li mZl g\ijfe$ e\c[lgifa\k\kjlic\gcX`j`iflc\j[`]ÔZlckj hlË`cjpfekkiflmj2 U i\ZfeeXki\ c\j Zfeki`Ylk`fej [\ Z_XZle# gflic\jmXcfi`j\i2 U fi^Xe `j\ile\]k\[\Ôe[\gifa\k#jpdYfc\ [\ cX i\ZfeeX`jj XeZ\ \k [l gcX`j `i [\ cX ZfccX$ YfiXk`fe# \k X`ej` [fee\i \em`\ [\ [dXii\i jlileeflm\Xlgifa\k% © Dunod – Toute reproduction non autorisée est un délit. :fek\ok\ CXile`fe[\Zckli\[\gifa\kj\[iflc\\e kflk\ Ôe [\ gifa\k# cfijhl\ kflj c\j kiXmXlo [\Zckli\~gifgi \d\ekgXic\ijfek\oZ lkj% Kflj c\j ijlckXkj fek k c`mij \k Xggifl$ mj gXi c\ [fee\li [Ëfi[i\% CX Zfddle`ZX$ k`fe m\ij cË\ej\dYc\ [\j gXik `\j `eki\jj\j \jkXjjli\% [fZld\ekj[\iZ\gk`fe[lZc`\ek#\kc\gcXe[\ dXeX^\d\ek [\ gifa\k% GigXi\i cX jpek_ j\ [\jijlckXkj[lgifa\k#~gXik`i[liXggfik[\ Zckli\[\gifa\k% U 8e`d\i cX ile`fe [\ Zckli\ \e jËXjjliXek [\cXZfeki`Ylk`fe[\Z_XZle% U Fi^Xe`j\i le dfd\ek ]\jk`]# g\id\kkXek ~ cËhl`g\[\j\jgXi\iXm\ZZfem`m`Xc`k% La réunion de clôture est l’occasion de tirer les leçons de l’expérience, de fêter les résultats, et de reconnaître Dk_f[fcf^`\\kZfej\`cj U CXile`fe[\Zck li\eË\jkgXjle\ile`fe la contribution [\ ^\jk`fe fi[`e X`i\# Zfdd\ c\ gifa\k \e X de chacun. mZl%<cc\\jkgfik\lj\[ldXo`dld[\mXc\li Xaflk\ gfli cËfi^Xe`jXk`fe% Gfli \e fYk\e`i kflj c\j YeÔ Z\j# jfe XdY`XeZ\ \jk ]fe[ X$ d\ekXc\% CX c`Y\ik [\ gXifc\ \jk `e[`jg\e$ jXYc\# \cc\ \jk giZ`\lj\d\ek dX`ek\el\ kflk Xlcfe^[\cXile`fe% U CX Ôe [\ Z\kk\ ile`fe j`^e`Ô \ Xljj` cX dfik[\cËhl`g\gifa\k%:Ë\jkle[\l`c#hl`\jk [ËXlkXek gclj [`]ÔZ`c\ ~ m`mi\ hl\ cËhl`g\ X k]lj`fee\cc\%C\Z_\][\gifa\kafl\leic\ [\ ]XZ`c`kXk\li [Xej Z\kk\ kiXej`k`fe% JË`c X jl dfeki\i le jXmf`i$]X`i\ jli Z\ gf`ek# Z\cX j\ jXliX [Xej cËfi^Xe `jXk`fe# \k [fee \iX \em`\ Xlo Zfeki`Ylk\lij [\ kiXmX`cc\i Xm\Z cl` cfij [\jgifZ_X`ejgifa\kj% O :fdd\ekcËlk`c`j\i6 ykXg\j U Mi`Ô\ihl\c\dfd\ek[\cXZckli\[lgif$ a\k \jk m\el# \e jËXgglpXek jli cX gifZ [li\ [\ Zckli\ [\ gifa\k% GigXi\i cËfi[i\ [l afli [\ cX ile`fe [\ Zckli\ \e jËXgglpXek jli c\ gcXegifgfj% U <emfp\icËfi[i\[lafliXlogXik`Z`gXekj#\e c\li [\dXe[Xek [\ gigXi\i ~ cËXmXeZ\ c\li Zfeki`Ylk`fe% U GigXi\i cX ile`fe \e i\^iflg Xek kflj c\j iXggfikj [ËXmXeZ\d\ek [l gifa\k# kflj c\j Ç(-,Ç 8mXekX^\j O CX ile`fe [\ Zckli\ Xggfik\ [\ cX i\ZfeeX`j$ jXeZ\Xlod\dYi\j[\cËhl`g\gifa\k\kZfejkil`k cË`dX^\[\dXihl\[lZ_\][\gifa\k% O <cc\Zfeki`Yl\Xlgif^i jg\idXe\ek[\cËfi^Xe`$ jXk`fe#\eZfdgckXekc\jYfee\jgiXk`hl\j% GiZXlk`fej~gi\e[i\ O CX ile`fe [\ Zck li\ e\ [f`k gXj ki\ d\e\ Zfdd\c\jXlki\jile`fej[\gifa\kXlohl\cc\j c\jd\dYi\j[\cËhl`g\gifa\kfekk_XY`klj% @c jËX^`k [Ële\ ile`fe jf`^e\lj\d\ek gcXe`Ô\# dX`j ½ flm\ik\ ¾ jli cX gif[lZk`fe hl` mX ki\ ]X`k\% CXile`fe[\Zckli\ Gflihlf`cËlk`c`j\i6 FLK@C -* ;FJJ@<I . 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gfk\ek`\cc\d\ek c`miXYc\#Xm\Zle `eZid\ekX[[`k`fee\c Backlog[l sprint J\i\e[i\[`jgfe`Yc\ gfliigfe[i\Xlo hl\jk`fejjlic\j storiesg\e[Xekc\ sprint :i\i\kdX`ek\e`ic\ backlog[lgif[l`k Fi^Xe`j\ic\backlog \ec`miX`jfej `eZid\ekXc\j Mi`]`\ihl\c\jstories fekk[m\cfgg\j Zfe]fidd\ekXlo Zi`k i\j[ËXZZ\gkXk`fe ymXcl\ic\gif[l`k~cX]`e [lsprint#\kdf[`]`\ic\ backlogj`eZ\jjX`i\ JgZ`]`\ic\jZi`k i\j [ËXZZ\gkXk`fegfli Z_Xhl\story Ijld Insight C\gifgi`kX`i\[lgif[l`kproduct owner \jk c\i\gij\ekXek[\jZc`\ekj\k[\jlk`c`jXk\lij% JfefYa\Zk`]\jk[\dXo`d `j\icXmXc\li[lgif$ [l`k[m\cfgg% ;\ Z\ ]X`k# Z\k XZk\li j\ Z_Xi^\ [\ [`]]i\ekj ic\j\ki\jgfejXY`c`kj1 ■@c\ogc`Z`k\c\jcd\ekj`k\dj [lZXie\k[l gif[l`k% `feeXc`$ ■@c[Ôe`kcËfi[i\[Xejc\hl\cc\j]feZk kjj\ifek[m\cfgg\j%@cgi\e[c\j[Z`j`fej `dgfikXek\jZfeZ\ieXekc\gifa\k% \k[lgif[l`k\jkm`j`Yc\ ■@cjËXjjli\hl\c\ZXie \kZfdgi`j[\kflj%:\cXg\id\khlË~kflk`ej$ kXek#Z_XZlejXZ_\jlihlf`kiXmX`cc\i% ■<eÔe# `c mXc`[\ ]feZk`fee\cc\d\ek c\j [m\$ cfgg\d\ekj% The Product Owner is the representative of the customers and users. His objective is to maximize the value of the product developed. Therefore, this actor is responsible for different roles and responsibilities: ■ He sets out the Items of the product backlog. ■ He defines the order in which the stories will be developed. He makes main decisions concerning the project. ■ He ensures that product backlog is visible and understood, so that anyone knows what to work on at any moment. ■ Finally, he validates functionally developments. Ç(-/Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] @[\ek`Ô\icXg\ijfee\hl`j\iXi\jgfejXYc\[\1 U ]flie`ile\m`j`fegXikX^\[lgif[l`k2 U [Ôe`ic\Zfek\el[lgif[l`k2 U gcXe`Ô\icXm`\[lgif[l`k% :fek\ok\ C\gifgi`kX`i\[lgif[ l`kafl\leic\[ jc\ [Ylk[\jgifa\kjJZild%Gflihl\Z\ic\jf`k Y`\ek\el\kgif[lZk`]gflic\gifa\k#`c\jklk`c\ [\gimf`ile\]fid Xk`feflleXZZfdg X^e\$ d\ekcfij[\jgi\d` i\jgi`j\j[\]feZk`fe% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U :_f`j`i c\ product owner [Ële\ hl`g\% C\ gifgi`kX`i\[lgif[ l`kproduct owner \jkc\ i\gij\ekXek[\jZc`\ekj\k[\jlk`c`jXk\lij%Jfe fYa\Zk`]\jk[\dXo`d `j\icXmXc\li[lgif[ l`k [m\cfgg%@c\jk[feZZ_f`j`gflijXZfeeX`j$ jXeZ\ `ek`d\ [l dk`\i ZfeZ\ie# \k gfli j\j ZXgXZ`kj[\]fidXc`jXk`fe[\jgiXk`hl\j\k[\ Zfddle`ZXk`fem\ijcËhl`g\gifa\k% U 8jjld\ic\ic\[\ product owner1 Ç @c \ogc`Z `k\ c\j cd\ekj `k\dj [l ZXie\k [l gif[l`k% :\j ZfdgfjXek\j jfek \ogi`$ d\j jflj ]fid\ [\ ½ iZ`k lk`c`jXk\li ¾ user stories % Jfe ic\ \jk Xcfij [\ i[`^\i c\j jgZ`ÔZXk`fej \k c\j ZXj [\ k\jkj hl` c\j XZZfdgX^e\ek% Ç :Ë\jk cl` hl` [Ôe`k cËfi[i\ [Xej c\hl\c c\j ]feZk`feeXc`kjj\ifek[m\cfgg\j%@cgi\e[ c\j[Z`j`fej`dgfikXek\jZfeZ\ieXekcËfi`\e$ kXk`fe[lgifa\k% Ç @cjËXjjli\hl\c\ZXie\k[lgif[l`k\jkm`j`Yc\ \k Zfdgi`j [\ kflj% :\cX g\id\k hlË~ kflk `ejkXek#Z_XZlejXZ_\jlihlf`kiXmX`cc\i% Ç @c mXc`[\ ]feZk`fee\cc\d\ek c\j [m\cfgg\$ d\ekj% Ç :Ë\jk ^Xc\d\ek cl` hl`# \e XZZfi[ Xm\Z cËhl`g\# Ôo\ c\j fYa\Zk `]j [Ële `eZid \ek sprint Xl[Ylk[\Z\cl`$Z`%J`Z\jfYa\Zk`]j [\m`\ee\ek fYjfc k\j g\e[Xek c\ sprint# `c X XcfijcXi\jgfejXY`c`k[ËXeelc\ic\jgi`ek\e Zflij% Ç ;XejcË`[Xc#c\ product ownerkiXmX`cc\[Xej cXdd\g` Z\hl\cËhl`g\%@c\jk`dgfikXek hlË`ci\jk\ki j[`jgfe`Yc\gfliigfe[i\Xlo hl\jk`fej[\cËhl`g\\kgflicl`[fee \ijfe Xm`jjli[`m\ijXjg\Zkj[lcf^`Z`\c`ek\i]XZ\ gXi\o\dgc\ % Dk_f[fcf^`\\kZfej\`cj Le propriétaire du produit (gif[lZk fne\i) est le représentant des clients et des utilisateurs. Son objectif est de maximiser la valeur du produit développé. Leproduct owner\]ÔZ`\ek1 U j\jflZ`\efidd\ek[\jg\ijfee\j2 U X[Xgk\cËhl`g\#c\jgXik\eX`i\j\kcXk\Z_ef$ cf^`\~cXjfclk`fe2 U Xc\j\ej[\jX]]X`i\j2 U jX`kfjËXiik\i2 U dX`ek `\ekcË\oZ\cc\eZ\[\jgif[l`kj2 U g\i f`k\kjk`dlc\cË`eefmXk`fe% O Ç(-0Ç 8mXekX^\j O CX]fidXc`jXk`fe[\Z\ic\g\id\k[Ë`eZXie\ic\ Zc`\ek [Xej c\ gifa\k# [\ cl` [fee\i le gflmf`i ]fik# dXki`Xc`j gXi [\j i\jgfejXY`c`kj ZcX`i\j \kZfdgi`j\j% GiZXlk`fej~gi\e[i\ O C\product owner[f`kjXmf`i^Xi[\ilehl`c`Yi\ \eki\jfeXZk`m`kXlj\`e[ldk`\i[Xejc\hl\c`c Zfej\im\[\ji\jg fejXY`c`kj\kjfeXZk`m `kjli c\gifa\k1`ceËpXXlZle`ekik~Xmf`ileproduct ownerhl`Xg\i[lc\ZfekXZkXm\Zc\k\ii X`e#\k XlZle`ekik~Z\hlË`ceËXjjld\gXjj\ji\jgfe$ jXY`c`kj[Xejc\gifa\k CXÔZ_\[\d`jj`fe[lproduct owner Gflihlf`cËlk`c`j\i6 FLK@C -+ FLK@C -, CXÔZ_\[\d`jj`fe[lScrum master >8I8EK@IHL<C8DyK?F;<SCRUMJ<I8:FDGI@J< <K:FII<:K<D<EK8GGC@HLy< Dc\hlfk`[`\ee\ Gif[l`k gfk\ek`\cc\d\ek c`miXYc\#Xm\Zle `eZid\ekX[[`k`fee\c JGI@EK Backlog[l gif[l`k Backlog[l sprint 5:fXZ_ 5=XZ`c`kXk\li 58e`dXk\li[\cX [dXiZ_\ Ijld Insight C\ JZild dXjk\i \jk i\jgfejXYc\ [\ cX dk_f[\% @c [f`k jËXjjli\i hl\ Z\cc\$Z` \jk Zfdgi`j\#\kY`\ed`j\\eXggc`ZXk`fe%:\eË\jk gXj le Z_\] [\ gifa\k# e` le `ek\id[`X`i\ [\ Zfddle`ZXk`feXm\Zc\jZc`\ekj% <ekXekhl\]XZ`c`kXk\li#`cX`[\cËhl`g\~[k\i$ d`e\i hl\cc\j `ek\iXZk`fej Xm\Z cË\oki`\li cl` jfeklk`c\j#\kc\jhl\cc\jjfek½]i\`eXek\j¾%@c X`[\ Xcfij ~ dXo`d`j\i cX mXc\li gif[l`k\ gXi cËhl`g\% The Scrum Master is responsible for the method. He must ensure that it is understood and well implemented. He is not a project manager or the one who talks with final users. As a facilitator, he helps the team to determine which interactions with the outside are useful, and which are not. He helps maximize the value produced by the team. Ç(.'Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U åk\i c\j fYjkXZc\j \eki\ c\ [m\cfgg\d\ek \kc\Zc`\ek\kg\id \kki\XlZc`\ek[\[`i`^ \ic\ [m\cfgg\d\ekcl`$dd\% U 8ggi\e[i\XlZc`\ek~dXo`d`j\ijfeIF@\k Xkk\`e[i\j\jfYa\Zk`]j~kiXm\ijJZild% U 8dc`fi\i c\j Zfe[`k`fej [\ kiXmX`c [\j hl`g\j [\ [m\cfgg\d\ek \e \eZfli X^\Xek cXZiXk`m`k\kcËXlkfefd`\#\kX`ej`Xdc`fi\i cX gif[lZk`m`k [\j hl`g\j [\ [m\cfgg\d\ek [\kflk\jc\j]Xfejgfjj`Yc\j% U 8dc`fi\i c\j giXk`hl\j [Ë`e^e`\i`\ \k c\j flk`cjXÔehl\kflk\jc\j]feZk`feeXc`kjjf`\ek gfk\ek`\cc\d\eklk`c`jXYc\j :fek\ok\ CË`[\ek`ÔZXk`fe [l Scrum master [f`k j\ ]X`i\ [ jc\[Ylk[lgifa\k%FegXic\gXi]f`j[Ëhl`g\ k\e[l\#hl``ek ^i\\egcljc\Scrum master\k c\[`i\Zk\li[\gif[l`k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j C\ Scrum master \jk i\jgfejXYc\ [\ cX dk_f[\% @c [f`k jËXjjli \i hl\ Z\cc\$Z` \jk Zfdgi`j\#\kY`\ed`j\\eXggc`ZXk`fe% <ekXekhl\]XZ`c`kXk\li#`cX`[\cËhl`g\~[k\i$ d`e\i hl\cc\j `ek\iXZk`fej Xm\Z cË\oki`\li cl` jfeklk`c\j#\kc\jhl\cc\jjfek]i\`eXek\j% GXid`j\jXkki`Ylk`fej1 U Zfddle`hl\i cX m`j`fe \k c\j fYa\Zk`]j ~ cËhl`g\2 U Xggi\e[i\Xlgifg i`kX`i\[\gif[ l`k~i[`$ ^\ic\jZfdgfjXek\j[lZXie\k[\gif[l`k2 U ]XZ`c`k\ic\ji`kl\cj[\JZild2 U ZfXZ_\icËhl`g\[\[m\cfgg\d\ek2 U ]XZ`c`k\i jfe `ek^iXk`fe ~ cË\eki\gi`j\# jli$ kflkj`Z\cc\$Z`eË\jkgXjgc\`e\d\ekX^`c\2 U ZXik\i c\j cd\ekj gflmXek g\ikliY\i cËhl`g\2 U X`[\icËX[fgk`fe[ËX^`c\Xle`m\Xl[\cË\eki\$ gi`j\2 U kiXmX`cc\i Xm\Z c\j Xlki\j ]XZ`c`kXk\lij&Xe`$ dXk \lij gfli Zffi[fee\i gclj`\lij hl`g\j# jË`cpXc`\l% « Le JZilddXjk\i s’assure que le C\Scrum masterX`[\~cXY fi\i[\jigfej\j processus est assimilé et suivi », Xlohl\jk`fejjl`mXek\j1 Scrum Guide. ( Hl\cc\\jkcX[li\[\j`kiXk`fej6 ) Hl\cc\\jkcXkX`cc\[\cËhl`g\\kjXZfejk`$ klk`fe6 * C\ gifg i`kX`i\ [l gif[ l`k \jk$`c [`jgfe`Yc\ gfliigfe[i\Xlohl\jk`fej6 + CXc`miX`jfe\jk$\cc\]X`k\[\]XfeZfek`el\6 , CXdk_f[\[\kiXmX`c\jk$\cc\c\K;;Test Driven development#fl[m\cfgg\d\ekg`cfk gXic\jk\jkj 6 - :fdd\ekjfek[fZld\ekjc\juser stories6 . Hl\cj`e[`Z Xk\lijjfeklk`c`jjgflic\jl`m` [\jkiXmXlo6 / C\jhl`g\jj\ile`jj\ek$\cc\jjflm\ek6 0 CË\oZlk`]X[_ i\$k$`c~cËX^`c`k6 (' C\ Scrum master X$k$`c [ËXlki\j i\jgfejX$ Y`c`kjfl[f`k$`ck\e`i[ËXlki\j\e^X^ \d\ekj\e gXiXcc c\6 @ejg`i [\ 1 @e]fH J_Xe\ ?Xjk`\# via Scrumology% O Dk_f[fcf^`\\kZfej\`cj Ç(.(Ç 8mXekX^\j O CX iljj`k\ [\ cË`dgcd\ekXk`fe [Ële\ dk_f[\ X^`c\ [Xej le gifa\k eZ\jj`k\ c\ jflk`\e [Ële ]XZ`c`kXk\liZfdgk\ek#hl`\eXjjli\c\Yfe]feZ$ k`fee\d\ek 1 c\ Scrum master% =fidXc`j\i le\ ÔZ_\[\d`jj`fegfliZ\ic\\ei\e]fiZ\cXc^`$ k`d`k\kcXZfdgi_\ej`fegXicËfi^Xe`jXk`fe% GiZXlk`fej~gi\e[i\ O C\ Scrum master eË\jk gXj le Z_\] [\ gifa\k 9`\ehlËleJZilddXjk\ie\[f`m\gXjXjjld\i cX i\jgfejXY`c`k [l jlZZ j [Ële gifa\k Æ Z\Z` `eZfdY\~cËhl`g\Æc\Scrum master[f`kXjjl$ d\i cX i\jgfejXY`c`k gfli cËX[fgk`fe \k cX giX$ k`hl\[\JZild% CXÔZ_\[\d`jj`fe[lScrum master Gflihlf`cËlk`c`j\i6 FLK@C -, FLK@C -- C\gifZ\jjljJZild C<J;@==yI<EK<JTIMEBOXES;<C8DyK?F;<Á<E:?8áE<I GFLIC@MI<I;<J@E:IyD<EKJ;<GIF;L@K Sprint Sprint review Project initiation Product increment Product increment Sprint planning Sprint retrospective Ijld Insight 8l$[\c~ [Ële\ [Ôe`k`fe ZcX`i\ [\j ic\j product owner# Scrum master \k hl`g\ # cX dk_f[\JZildZfej`jk\~\eZ_Xe\i[\]Xfe `kiXk`m\ [\j timeboxes YcfZj [\ k\dgj # hl` mfekgif[l`i\[\jXik\] XZkj[\jflk`cj#[lcf^`$ Z`\c fl [\j [fZld\ekj hl` mfek Zfeki`Yl\i ~ fi`\ek\i\k]X`i\XmXeZ\ic\gifa\k % Beyond a clear definition of roles (product owner, Scrum master and team), Scrum is an iterative chain of timeboxes, which will produce artifacts (tools, software or documents that will help guide and advance the project). Ç(.)Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U J\]fZXc`j\ijlicXiXc`jXk`fe[Ëlegif[ l`k~ ]fik\mXc\liXaflk\gflic\Zc`\ek% :fek\ok\ JZild \jk le\ dk_f[\ [\ ^\jk `fe [\ gif$ a\k [\ gclj \e gclj lk`c`j\ [Xej cË`e[ljki`\ [l [m\cfgg\d\ek cf^`Z`\c% <cc\ \jk gXik`Zlc` i\$ d\ek X[Xgk\ ~ [\j g\k`k\j hl`g\j (' g\i$ jfee\j dXo`dld # gfli [\j gifa\kj hl\ cËfe g\lk[Zflg\i]XZ`c\d\ek% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @[\ek`Ô\ic\jic\jZcj\kZfejk`kl\icËhl`g\1 Ç CËhl`g\ JZild1 hl`g\ ZfdgfikXek Xl dXo`dld (' g\ijfee\j% CËhl`g\ \jk Xlkf$ fi^Xe`j\ \k Z_XZle [f`k ki\ ZXgXYc\ [\ i\gi\e[i\c\jkZ_\j[ËleXlki\d\dYi\% Ç C\ product owner gifgi`kX`i\ [l gif$ [l`k 1 Zfii\jgfe[Xek dk`\i# `c ^ i\ cX ½ gi`fi`jXk`fe ¾ \k cËmfclk`fe [l product backlog ZXie \k [\ gif[l`k % @c igfe[ Xlo hl\jk`fej[\cËhl`g\JZild% Ç C\ Scrum master 1 ZfXZ_# Z_Xi^ [\ gifa\k# [m\cfgg\li#Xe`dXk\li¿@c[f`k]X`i\i\jg\Z$ k\ic\Zidfe`XcJZild~jfehl`g\% U ;Ôe`icXm`j`fe[lgif[l`k~iXc`j\i% U Gif[l`i\ c\ backlog `e`k`Xc [l gif[l`k ZË\jk c\ product owner hl` \e \jk i\jgfejXYc\ # \e `[\ek`ÔXek c\j gi\d` i\j stories hl` mfek c\ Zfdgfj\i% U Gif[l`i\ le\ gi\d` i\ gcXe`ÔZXk`fe [\ cX jhl\eZ\[\jsprints~m\e`icXrelease #Xm\Z le\m`j`fe[lZfek\elgimlc\jcd\ekj[\ backlog[\gif[l`k [\Z_XZle[\Z\jsprints% U GcXe`Ô\ic\ sprintXÔe[\1 Ç g\id\kki\ Xl product owner [Ë`e[`hl\i ~ cËhl`g\c\j`k\djgi`fi`kX`i\j2 Ç [Ôe`icXZXgXZ`k[\cËhl`g\~iXc`j\iZ\j `k\dj\ed\jliXekjXmcfZ`k 2 Ç Z_f`j`ic\j`k\dj~`ek^i\i[Xejc\ sprint% U 8e`d\ile½ Scrum¾dc\ hlfk`[`\e1 Ç d\jli \icËXmXeZ\d\ek[\jkZ_\jhl`kX`\ek giml\jcfij[\cXdc\giZ [\ek\2 Ç g\id\kki\cË\e^X^\d\ek[\Z_Xhl\hl`g`\i [\mXekj\jgX`ij#jlic\kiXmX`chlË`cmXiXc`$ j\i[XejcXaflie\2 Ç `[\ek`Ô\i \k c\m\i c\j fYjkXZc\j hl` ]i\`e\ek cËXmXeZ\d\ek[lgifa\k2 Ç g\id\kki\~cËhl`g\[\j\jpeZ_ife`j\ijli c\j fYa\Zk`]j [l sprint# \k jli jX ZXgXZ`k ~ c\jXkk\`e[i\% U 8e`d\ile\i\ml\[\ sprintXÔe[\1 Ç mXc`[\iXm\ZcË\ej\dYc\[\jgXik`\jgi\eXek\j cË`eZid\ek[\jfclk `fe\kcXjfclk `fe^cfYXc\ hl` \e [Zflc\ hl` X k gif[l`k g\e[Xek c\sprint2 Ç ZfeeXki\ cËkXk [Ële gifa\k# XÔe [\ [Z`[\i [\jXZk`fej~d\kki\\eÅlmi\gflijXgfli$ jl`k\2 Ç Xaljk\i c\ gif[lZk backlog \k c\ gcXe [\ release% U 8e`d\i le\ ikifjg\Zk`m\ [\ sprint# XÔe [\ g\id\kki\ ~ cËhl`g\ [\ iÕZ_`i Xlo dfp\ej [\[\m\e`igclj\]ÔZXZ\#\k[ËXaljk\ijXdXe` i\ [\kiXmX`cc\i\eZfejhl\eZ\% Les différentes réunions qui rythment Scrum sont également appelées k`d\Yfo\j (blocs de temps). Dk_f[fcf^`\\kZfej\`cj ;Xej cX d\jli\ f cX dk_f[\ JZild \jk `eZid\ekXc\# `c ]Xlk XZZ\gk\i hl\ c\ backlog [\gif[l`k\kc\gcXe[\releasemfcl\ekXl]li \k~d\jli\[\jsprints%:\eË\jk[feZgXjle\ dk_f[\ kiX[`k`fee\cc\ f kflk \jk jgZ `Ô \k gcXe`Ô[\]Xfeki jgiZ`j\[ jc\[Ylk% O Ç(.*Ç 8mXekX^\j O <eZ_Xe\i c\j [`]]i\ekj YcfZj [\ k\dgj ½k`d\Yfo\j¾ [\cX[dXiZ_\gfli\ek`i\ile dXo`dld[Ë\]ÔZXZ`k% GiZXlk`fej~gi\e[i\ O JËXgglp\i jli c\j * g`c`\ij [\ cX dk_f[\ 1 cX kiXejgXi\eZ\#cË`ejg\Zk`fe\kcËX[XgkXk`fe% C\gifZ\jjljJZild Gflihlf`cËlk`c`j\i6 FLK@C -- FLK@C -. C\product backlog C@JK<;<J9<JF@EJ<K;<D8E;<J;ËLEPRODUCT OWNER CXc`jk\[\jY\jf`ej\k[\dXe[\j[Ëleproduct owner... %%%g\lkZfek\e`i @; Gi`fi`k @k\d .. *' <ekXekhlËXZ_\k\li \ec`^e\#a\m\lo gflmf`iXaflk\ile \k\d~dfegXe`\i X]`e[\gflmf`i cËXZ_\k\i% :`k i\[ËXZZ\gkXk`fe <jk`dXk`fe I\c\Xj\ Jgi`ek CË`k\d\jkjc\Zk`fee , cfijhl\a\Zc`hl\jli ½Xaflk\i¾%A\g\loX`ej` mf`idfe`k\dXaflk~ dfegXe`\i% ) JkXklk K\id`e Gi`fi`k_Xlk\ :_Xhl\`kiXk`fe`ek ^i\ c\jcd\ekj[\gclj]fik\gi`fi`k :_Xhl\eflm\XlY\jf`e \jkXaflkXlZXie\k\kgi`fi`j :_Xhl\Y\jf`eg\lkki\ i\gi`fi`j~kflkdfd\ek ;\jY\jf`ejg\lm\ekki\ jlggi`dj~kflkdfd\ek Gi`fi`kYXjj\ Pile des besoins hiérarchisés Ijld Insight JZildlk`c`j\le\XggifZ_\]feZk `fee\cc\gfli iZfck\ic\jY\jf`ej[\jlk`c`jXk\lij%CËfYa\Zk`] \jk[ËkXYc`ile\c`jk\[\]feZk`feeXc`kj~iX$ c`j\i#hl\cËfeXgg\cc\gif[lZkYXZbcf^ZXie\k [lgif[l`k % Á Z_Xhl\ cd\ek [l ZXie\k jfek XjjfZ`j * Xkki`Ylkj 1 le\ [\jZi`gk`fe# le\ \jk`dXk`fe \k lefi[i\[\gi`fi`k#hl`\jk[Ôe`gXic\gif$ gi`kX`i\[lgif[l`k%@cg\lkZ_Xe^\iZ\kfi[i\ \e Zflij [\ gifa\k \k dd\ Xaflk\i# df[`Ô\i fljlggi`d\i[\jcd\ekj[Xejc\ZXie\k% Scrum uses a functional approach to gather user requirements. The objective is to establish a list of features to achieve, called product backlog. Each element of the backlog is associated with three attributes (a description, an estimate and order of priority), which are defined by the product owner. He may change the priorities during the project and even add, edit or delete items in the backlog. Ç(.+Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U KiXej]fid\i cË`ek\ek`fe [\ [gXik [l gifa\k \e½ZfddXe[\¾\ogc`Z`k\% U C`jk\i c\j ]feZk `feeXc`kj ~ gif[ l`i\ [Xej c\ ZX[i\[lgifa\k#\kc\j_`iXiZ_`j\i% U =XZ`c`k\i cX gcXe`ÔZXk`fe [\j releasej \k [\j sprints% :fek\ok\ C\backlog\jkZfejkil`k[XejjX]fid\`e`k`Xc\ Xl[dXiiX^\[lgifa\k#XmXekc\[dXiiX^\[l gi\d`\isprint%@cmXg\id\kki\cXgcXe`ÔZXk`fe [\ cX release fi^Xe`jXk`fe [\ cX c`miX`jfe [\j jkfi`\j\k[lgi`d ki\[\j[`]]i\ekjsprints % @c\jk\ejl`k\d`j~afli~Z_Xhl\sprint% :Ë\jk c\ product owner hl` \e \jk c\ ^XiXek Zfek\el \k _`i XiZ_`jXk`fe [\j stories # dX`j ZË\jkleflk`chl`\jkgXikX^Xm\ZcË\ej\dYc\ [\j Zfeki`Ylk\lij [\ cËhl`g\ \k [\j gXik `\j gi\eXek\j[lgifa\k% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U =X`i\ ½ d\i^\i ¾ c\ backlog Xl [dXiiX^\ [lgifa\k%@c\jkXjj\qiXi\hl\c\backlog`e`k`Xc `ek ^i\ c\j gclj fl df`ej ,' stories [fek `c j\iXZfejk`kl\eZflij[\gifa\k%:\Z`\jk[ Xl]X`khl\c\product owner\kc\jlk`c`jXk\lij [l gifa\k [`jgfj\ek iXi\d\ek [Ële gXefiXdX \o_Xljk`][\j]feZk`feeXc`kj~c`mi\i% U :_f`j`ic\df[\[\i\gij\ekXk`fe[lbacklog% 8mXekkflk#c\backlog\jkle\c`jk\[\stories# dX`jZ\j[\ie ` i\jg\lm\ekki\i\gij\ek\j [\)dXe` i\j[`]]i\ek\j1 Ç [\j ZXik\j jflj ]fidXk ÔZ_\j Yi`jkfc# iXe$ ^\jgXifi[i\[\gi`fi`k2 Ç jflj]fidXk`e]fidXk`hl\#~cËX`[\[Ëleflk`c [\^\jk`fe[\backlog% U ;Zi`i\c\jgi\d` i\j stories#\e[`jk`e^lXek efkXdd\ek c\j user stories# c\j stories k\Z_$ e`hl\j\kc\j[]XlkjZ]%flk`c-/ % U ;Ôe`i c\j gi`fi`k j \eki\ c\j [`]] i\ek\j stories1 \cc\j mfek Zfe[`k`fee\i cËfi[i\ [Xej c\hl\cc\jstoriesj\ifek[m\cfgg\jc\jgclj gi`fi`kX`i\j\egi\d`\i %J`kflk\cËhl`g\\jk XjjfZ`\ ~ cX [Ôe `k`fe [\j gi`fi`k j# ZË\jk c\ product ownerhl`[`jgfj\[l[\ie`\idfk#ZXi `c\jkc\^XiXek[lYXZbcf^% U @ek^i\ic\jdf[`Ô ZXk`fejgif^i\jj`m\j1kXek hl\c\gif[l`k[lgifa\kmfcl\#c\backlogmf$ cl\;\jstoriesg\lm\ekki\Xaflk\jfljlggi`$ d\j#Z\ikX`e\jg\lm\ekki\[Zfdgfj\j#\k c\jgi`fi`kj\eki\storiesg\lm\ekki\i\ml\j% :\j Z_Xe^\d\ekj g\lm\ek ki\ hlfk`[`\ej# \e ]feZk`fe[l]\\[YXZbjliZ\hl`Xk[m\cfgg cX m\`cc\# dX`j c\j Z_Xe^\d\ekj dXa\lij `ek\i$ m`\ee\ek cfij [\j ile`fej [\ i\ml\ [\ sprint \k[\gcXe`ÔZXk`fe[lsprintjl`mXek% « Passe-moi donc le ZXie\k[l gif[l`k », un équipier d’un projet Scrum particulièrement à cheval sur la francisation. Dk_f[fcf^`\\kZfej\`cj U @c\jkZfej\`cchl\c\product ownerjf`^e\c\ backlog½Xlog\k`kjf`^efej¾1`c[f`kjËXjjl$ i\i i^lc` i\d\ek hlË`c \jk Zfdgc\k# \e Xafl$ kXek[\eflm\cc\jstoriesfl\e\ejlggi`dXek# \khl\c\jjkfi`\jjfekY`\egi`fi`j\j% U C\ product owner iX]Ôe\ ^Xc\d\ek gif$ ^i\jj`m\d\ek j\j stories \e Zflij [\ gifa\k# \e[ZfdgfjXekc\jjkfi`\j[\^iXe[\kX`cc\\e gclj`\lijstories[\g\k`k\jkX`cc\j% U 8kk\ek`fe[\e\gXjjliZ _Xi^\ic\backlogXm\Z kifg[\storiesgXjgclj[\,' #hl`i\e[\ek[`]Ô$ Z`c\cXZfdgi_\ej`fe^cfYXc\[lgifa\k% O Ç(.,Ç 8mXekX^\j O 9`\egcljhlËle\j`dgc\c`jk\gi`fi`j\#c\backlog \jk c\ g`mfk Xlkfli [lhl\c kflie\ c\ [m\cfgg\$ d\ekJZild1`cg\id\k[ËfiZ_\jki\ic\ji\c\Xj\j \kc\jsprints% GiZXlk`fej~gi\e[i\ O Le backlog4legif[l`k4le\hl`g\ O ;kX`cc\i gif^i\jj`m\d\ek c\j jkfi`\j \e Zflij [\gifa\k#\kXZZ\gk\ihl\Z\cc\jhl`jfekdf`ej gi`fi`kX`i\jjf`\ek\eZfi\[\^iXe[\kX`cc\% C\product backlog Gflihlf`cËlk`c`j\i6 FLK@C -. FLK@C -/ User Story =@:?<;<J:I@GK@M<;<J=FE:K@FEE8C@KyJ;LGIF;L@KÁ Iy8C@J<I Jkfipe(( Jkfipe(( Efd2X[i\jj\[\c`miX`jfe ;\jZi`gk`fe1 ½<ekXekhlËXZ_\k\li#a\m\lojX`j`i dfeX[i\jj\[\c`miX`jfe#X]`e[\ i\Z\mf`idfeZfc`j~cXYfee\ X[i\jj\¾ Kpg\1user ykXk1\eZflij KX`cc\1,gf`ekj Mi`]`\ihl\cËX[i\jj\[\ c`miX`jfejX`j`\jf`kZfdgc k\ Mi`]`\ihl\cËX[i\jj\jf`kY`\e \e=iXeZ\ ;Xejc\ZXj[Ële\X[i\jj\[\ c`miX`jfe~cËkiXe^\i#[Zc\eZ_\i lejlggcd\ekkXi`]X`i\gflicX c`miX`jfe I<:KF M<IJF Ijld Insight Le\ user story Xgg\c\ ^Xc\d\ek ½ `k\d ¾ [XejJZild [Zi`kle\]feZk`feeXc`khl`XliX [\cXmXc\liXlop\lo[Ëlelk`c`jXk\lifl[Ële\ gXik`\gi\eXek\[ljpjk d\fl[lgif[l`k% CXuser storyZfdgi\e[1 ■ leZflikk`ki\[\jZi`gk`]2 ■ c\ic\hl`d\kcË\o`^\eZ\2 ■ cË\o`^\eZ\2 ■ c\^X`ej`cË\o`^\eZ\\jkXkk\`ek\% C\j stories [f`m\ek ki\ i[`^ \j [\ k\cc\ dXe` i\hl\c\gifg i`kX`i\[lgif[ l`kgl`jj\ c\jZfdgi\e[i\\kc\jgi`fi`j\i% A user story (also called “item” in Scrum) describes a feature that will bring value to a user or stakeholder in the system or product. The user story includes: ■a short descriptive title; ■the role that emits the requirement; ■the requirement; ■the gain if the requirement is reached. The Stories must be written so that the product owner can understand and prioritize. Ç(.-Ç ;FJJ@<I. C8DyK?F;<J:ILD Gflihlf`cËlk`c`j\i6 FYa\Zk`] ;Zi`i\ cË\ej\dYc\ [\j ]feZk`feeXc`kj hl` Xlifek [\ cX mXc\li Xlo p\lo [Ële lk`c`jXk\li fl [Ële\ gXik`\ gi\eXek\ [l jpjk d\ fl [l gif[l`k% :fek\ok\ C\j stories jfek Zi\j le\ gi\d ` i\ ]f`j \e [Ylk [\ gifa\k# \k d`j\j ~ afli ~ Z_Xhl\ sprint% De nouvelles stories peuvent apparaître ou disparaître du YXZbcf^, mais elles doivent toujours être ordonnées par priorité. Dk_f[fcf^`\\kZfej\`cj ykXg\j U I[`^\icXstoryjfljcX]fid\1½<ekXekhl\ 3ic\# g\ijfeX# lj\i kpg\5# a\ m\lo 3]feZk `fe$ eXc`k# kZ_\# XZk`fe5# XÔe [\ 3mXc\li Xaflk\# ijlckXk5 ¾ \o 1 <e kXek hlËXZ_\k\li \e c`^e\# a\m\logflmf`iXaflk\i[\j`k\dj~dfegXe`\i XÔe [Ë\ei\^`jki\i d\j XZ_Xkj hl\ a\ e\ jfl$ _X`k\gXjXZ_\k\i[XejcË`dd[`Xk % U MXc`[\i c\j *: [\ cX Jkfip JfliZ\1 Ife A\]]i`\jnnn%ogif^iXdd`e^%Zfd 1 Ç ZXik\1k`\ekjlile\ZXik\[\('o(,Zd½le a\kfei\gij\ekXekle\\o`^\eZ\¾ 2 Ç Zfem\ijXk`fe 1 ½ le Z_Xe^\ [Ë`[\j# [Ëfg`$ e`fej\k[\j\ek`d\ekj¾2 Ç ZfeÔidXk`fe 1 Zi`k i\ [ËXZZ\gkXk`fe JD8IK JgZ`Ôhl\Æ\ogc`Z`k\d\ek[Ôe`#D\jliXYc\Æ gfjj`Yc\~fYj\im\i\khlXek`Ô\i#8kk\`^eXYc\ Ægfjj`Yc\~iXc`j\i\k~d\kki\\egcXZ\#IX$ c`jk\ Æ \e iXggfik Xm\Z cX Jkfip# K\dgfi\c Æ hlXe[gflmf`ifYj\im\ic\ijlckXk % U C\j[m\cfgg\lij[f`m\ekafl\ileic\XZk`] \eX`[Xek~cX[Ôe`k`fe[\jstories 1 Ç \e i\giXek c\j `eZf_i\eZ\j \k c\j ZXikj \eki\c\jstories2 Ç \elk`c`jXekc\jZfeeX`jjXeZ\jk\Z_e`hl\jgfli Zi\i[\eflm\cc\jstorieshl`j\dYc\ekZfii\j$ gfe[i\~cXm`j`fe[lgifgi`kX`i\[lgif[l`k2 Ç \e Z_\iZ_Xek [\j stories Xck\ieXk`m\j hl` j\iX`\ek df`ej Zfk\lj\j ~ Zfejkil`i\ \e k\id\j[\k\Z_efcf^`\2 Le\dXe` i\[\i[`^ \ic\jZi`k i\j[ËXZZ\gkX$ k`fe[\cXstory#\jkcXjl`m Xek\1;f`kZfek\e`i le XZk\li# le m\iY\ \k [\j ijlckXkj fYj\i$ mXYc\j\o1J`3gi$Zfe[`k`fe5#cfijhl\3XZk\li "XZk`fe5#Xcfij3ijlckXkfYj\imXYc\5 % C\jstoriesg\lm\ekki\ZcXjj\j\e*ZXk^f$ i`\j[`]]i\ek\j1 U user story1[Zi`kZ\hl\mf`kcËlk`c`jXk\li#Z\ hl`c\liXggfik\[\cXmXc\lifl[\cËlk`c`k2 U story k\Z_e`hl\ 1 `em`j`Yc\ gfli c\j lk`c`jX$ k\lij#dX`jY`\em`j`Yc\[\cËhl`g\[\[m\cfg$ g\d\ek 2 \cc\ \jk `e[`jg\ejXYc\ gfli gflmf`i [m\cfgg\iZ\ikX`e\juser stories2 U []Xlk 1 ZË\jk hl\chl\ Z_fj\ [\ m`j`Yc\ [\ cËlk`c`jXk\li#Xefd Xc`\fl[\dXe[\[Ëmfclk`fe [lgif[l`k#\khlË`cmX]Xccf`iZfii`^\i% O Ç(..Ç 8mXekX^\j O :cXi`Ô\ c\j [`]]i\ekj cd\ekj m`j`Yc\j fl `em`$ j`Yc\j[\cËlk`c`jXk\li[lgif[ l`khl`[f`m\ekki\ c`mij% GiZXlk`fej~gi\e[i\ O 9`\e i\jg\Zk\i c\ ]fidXc`jd\ [Xej cX i[XZ$ k`fe#cXmXc`[Xk`fe\kc\jl`m`[lZpZc\[\m`\[\j stories% User Story :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. Ç \e [ZfdgfjXek c\j stories XÔe [\ c\j i\e[i\ gclj ]XZ`c\j ~ gcXe`Ô\i fl ~ d\kki\ \eÅlmi\% U G`cfk\ic\ZpZc\[\m`\[\cXJkfip1 Ç le\ story eË\jk \jk`d \ hl\ j` \cc\ X k XZZ\gk\2 Ç le\ story e\ g\lk ki\ gcXe`Ô\ hl\ j` \cc\ \jk\jk`d\2 Ç le\storye\g\lk[\m\e`i½\eZflij¾hl\j` \cc\\jkgcXe`Ô\2 Ç le\storygXjj\efidXc\d\ek[\½\eZflij¾ ~½Ôe`¾~cXÔe[Ëlesprint% FLK@C -/ FLK@C -0 CXgcXe`ÔZXk`fe[\cXrelease GC8EE@E>;<JSPRINTSÁM<E@I I\c\Xj\e(1+jgi`ekj&)df`j I\c\Xj\e)%%% )j\dX`e\j )j\dX`e\j )j\dX`e\j )j\dX`e\j )j\dX`e\j )j\dX`e\j )j\dX`e\j Jgi`ek( Jgi`ek) Jgi`ek* Jgi`ek+ Jgi`ek( Jgi`ek) Jgi`ek* ( ) * ) ) * ) ( ) ) * ) * ) , ( ) * ) ) * ) ( ) ) * ) * ) * ) StoriesXjjfZ`\jXlosprints#fi[fee\jgXigi`fi`k Ijld Insight LegcXe[\i\c\Xj\\jkle\jhl\eZ\[\sprints ~ m\e`i# Xm\Z le\ m`j`fe [l Zfek\el giml c\j cd\ekj [\ YXZbcf^ [\ gif[l`k [\ Z\j sprints% Gij\ek jflj ]fid\ [\ kXYc\Xl# le gcXe [\ release\jk]XZ`c\~Zfdgi\e[i\gflic\jZc`\ekj \klk`c`jXk\lij1 ■ c\j sprints jfek gij\ekj [\ ]Xfe jhl\e$ k`\cc\ [\ ^XlZ_\ ~ [if`k\# Xm\Z gfli Z_XZle jfe eldif# jfe Ylk# jX mcfZ `k giml\ \k j\j[Xk\j[\[Ylk\kÔe2 ■ c\j cd\ekj [l backlog XjjfZ`j ~ Z_Xhl\ sprintjfek\jk`dj\egf`ekj#\k[`]]i\eZ`j \e]feZk`fe[\c\lieXkli\user story#story k\Z_e`hl\fl[]Xlk % @c c\li [fee\ le Yfe Xg\il [\j [`]]i\ekj `eZid\ekj [\ gif[l`k hl` mfek ki\ [m\cfg$ gj[Xejc\k\dgj% A release plan is a sequence of sprints ahead with a vision of the expected content (elements of product backlog) of these sprints. Presented in tabular form, a release plan is easy to understand for customers and users: ■sprints are shown sequentially from left to right, each with its number, its purpose, and its velocity planned start and end dates; ■the elements associated with each sprint backlog are estimated points, differentiated according to their nature (user story, story or technical default). It gives stakeholders a good overview of the different steps of product that will be developed over time. Ç(./Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U GcXe`Ô\ic\gifa\k~dfp\ek\id\% U D\jli\icXZXgXZ `k[\cËhl`g\~iXc`j\ic\j stories[lbacklog[Xejc\jk\dgj% U ;fee\i [\ cX m`j`Y`c`k Xl gifgi`kX`i\ [l gif[l`k\kXlolk`c`jXk\lijjlicXc`miX`jfe[\j stories% :fek\ok\ C\gcXe[\i\c\Xj\\jkZfejkil`kle\gi\d` i\]f`j [ jhlËle\gi\d` i\m\ij`fe[lproduct backlog \o`jk\#\k`c\jkd`j~afli~Z_Xhl\sprint% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U JËXjjli\i hl\ cX gi\d` i\ m\ij`fe [l backlog \jk[`jgfe`Yc\%@c]Xlkjflm\ekgclj`\lijile`fej gfli jkXY`c`j\i Z\ backlog# XmXek [\ j\ cXeZ\i [Xejc\gifZ\jjlj[\gcXe`ÔZXk`fe[\cXrelease% U Ile`i kflk\ cËhl`g\ JZild [fek product owner\kScrum master 1Z\jfekZ\lohl`j\ifek Z_Xi^j[\cXiXc`jXk`fe[\jstorieshl`jfekc\j d`\logcXZjgfligcXe`Ô\iZ\kk\iXc`jXk`fe U ;Ôe`icXÔe[\cX release1 Ç K\id`e\i cX release hlXe[ c\ backlog \jk m`[\1cË`[\\jkefYc\#dX`jc\gifY c d\#ZË\jk hl\c\backlogmfcl\\eg\idXe\eZ\ Ç K\id`e\i cX release hlXe[ le jflj$\ej\dYc\ [lbacklog\jkm`[\1Z\cXg\id \k[\j\]fZXc`j\i jlic\jstoriesal^\jgi`fi`kX`i\j#\k[ËX]]\Zk\i c\jstoriesjl`mXek\j~le\Xlki\release% Ç K\id`e\i cX release cfijhl\ c\ gif[l`k gXi$ k`\c hl` X k [m\cfgg X jl]Ô jXdd\ek [\ mXc\li#flhlXe[c\Yl[^\k\jkZfejfdd% Ç =`o\ile\[Xk\[\Ôe~cËXmXeZ\1ZË\jkleYfe dfp\e[\dfk`m\icËhl`g\\kc\jlk`c`jXk\lij# \k]Xmfi`j\c\kiXmX`c[\gi`fi`jXk`fe% Ç <jk`d\i c\j stories [l backlog ~ cËX`[\ [l gcXee`e^gfb\iZ]%flk`c.' % Ç ;Ôe`icX[li\[\jsprints1fegi`m`c^`\c\j sprintsZflikj(~)j\dX`e\jhlXe[Z\cX\jk gfjj`Yc\ % Ç <jk`d\i cX mcfZ`k gXik`\ [\ backlog# \jk`$ d\\egf`ekj#\kiXc`j\gXicËhl`g\g\e$ [Xekc\sprint \kcXZXgXZ`kgim`j`fe[\Z\ hl\cËhl`g\j\iXZXgXYc\[\]X`i\g\e[Xekc\ sprintjl`mXek % U ;\jj`e\i c\ gcXe [\ release 1 ½ i\dgc`i ¾ c\ gi\d`\isprintXm\Zc\jstories[lbacklog\e Zfdd\eXekgXic\jgcljgi`fi`k X`i\j #\eX[[`$ k`feeXek cX kX`cc\ \e gf`ekj [\ Z_Xhl\ story# aljhlË~Xii`m\i~cXZXgXZ`k[\cËhl`g\%GXjj\i \ejl`k\Xlsprintjl`mXek U Lk`c`j\i le jlggfik m`jl\c gfli i\gij\ek\i c\gcXe[\release\k\e]X`i\lemi`kXYc\flk`c [\ Zfddle`ZXk`fe Xm\Z c\ product owner \k c\jlk`c`jXk\lij% U 8ZklXc`j\i cX release le g\l XmXek cX Ôe [\ Z_Xhl\sprint% « Dans la mesure où l’équipe a une vélocité de 10, on peut affecter 13 points de YXZbcf^ sur les jgi`ekj de la release », un JZilddXjk\i qui a des soucis de calcul mental. Dk_f[fcf^`\\kZfej\`cj Cfijhl\cXrelease`ek ^i\[\efdYi\losprints# `c \jk Zfej\`cc [\ gcXe`Ô\i Z\j [\ie`\ij ½ gXi mX^l\j¾1[kX`cc\ic\jstories[\j[\loflkif`j sprints~m\e`i#\kXZZ\gk \ihl\c\jstoriesjl`$ mXek\j i\jk\ek dXZifjZfg`hl\j% <cc\j j\ifek [kX`cc\j~c\likflicfijhl\cËhl`g\XliX]X`k leYflk[\Z_\d`ejlic\jgi\d`\ijsprints% O Ç(.0Ç 8mXekX^\j O C\ gcXe [\ release \jk ]XZ`c\ ~ Zfdgi\e[i\ gXi cËhl`g\#c\product owner\kc\jlk`c`jXk\lij% O @cg\id\k[ËfiZ_\jki\ic\jsprints\e]feZk`fe[\j gi`fi`kj[Ôe`\j[Xejc\backlog#[\cXZXgXZ`k [\ kiXmX`c [\ cËhl`g\# \k [\j Z_XeZ\j Xjjf$ Z`\jXlgifa\k% GiZXlk`fej~gi\e[i\ O 9`\ei$\jk`d\icXmcfZ`k[\cËhl`g\Xlk\id\ [l (\i sprint [\ cX release# gfli jËXjjli\i hl\ Z\cc\$Z`\jkZi[`Yc\% O C\ gcXe [\ release [f`k i\jk \i m`j`Yc\# jf`k \e kXek X]ÔZ _ [Xej cË\jgXZ\ [\ kiXm X`c [\ cËhl`g\# jf`k \e kXek d`j ~ [`jg fj`k`fe jli le flk`cZfccXYfiXk`]\ec`^e\% CXgcXe`ÔZXk`fe[\cXrelease Gflihlf`cËlk`c`j\i6 FLK@C -0 FLK@C .' C\gcXee`e^gfb\i <JK@D8K@FE;<:?8HL<STORY;LBACKLOG<E>IFLG<# ÁCË8@;<;ËLEA<L;<:8IK<J (&) ' ' * ( (& ) , * )' ( ) / , +' <jk`dXk`fe`e[`m`[l\cc\# gl`jZfcc\Zk`m\[\Z_Xhl\story# ~cËX`[\[\ZXik\j~afl\i ) (* / (* 6 ('' )' +' ('' 6 :cXjj\d\ek[\jstories gXie`m\Xl[Ë\jk`dXk`fe (&) ( ) * , / Jkfip8 Jkfip9 Jkfip; Jkfip? JkfipA JkfipB Jkfip: Jkfip< Jkfip@ (* Jkfip= Jkfip> Ijld Insight C\ gcXee`e^ gfb\i \jk le\ dk_f[\ cl[`hl\ \k\]ÔZXZ\[\gif[l`i\[\j\jk`dXk`fejjlicX Zfdgc\o`k[\jstories~[m\cfgg\i% <cc\ jËXggl`\ jli [\j gi`eZ`g\j `jjlj [\ cX dk_f[\ ;<CG?<J 1 c\j hl`g`\ij j\ gif$ efeZ\ek `e[`m`[l\cc\d\ek# \k jXej hlË`cj e\ jË`eÕl\eZ\ek ^iZ\ Xl Z_f`o \e ZXZ_\kk\ [Ële\ ZXik\ hl` \ogi`d\ c\li g\iZ\gk`fe [\ cX Zfdgc\o`k [\ cX story% Gl`j# c\ Scrum master ]X`kZfem\i^\i#^iZ\~[\jZ_Xe^\j#c\j\jk`$ dXk`fej m\ij le\ mXc\li le`hl\ Zfdgi`j\ gXi kflj#[fekc\gifgi`kX`i\[lgif[l`k% Planning poker is a fun and effective way to produce estimates of the complexity of storys to develop. It is based on principles from the DELPHI method: the estimates are pronounced individually, and without the influence of other people, through the choice of a card that expresses a perception of the complexity of the story. Then, the Scrum master converges estimates, through exchanges, to a single value understood by everyone, including the product owner. Ç(/'Ç ;FJJ@<I. C8DyK?F;<J:ILD Gflihlf`cËlk`c`j\i6 FYa\Zk`] U <jk`d\i Z_Xhl\ story [l backlog# ~ cËX`[\ [Ële a\l [\ ZXik\j# \e ZfdY`eXek c\ al^\d\ek [Ë\og\ik\kcË\jk`dXk`fegXiXeXcf^`\% U =XZ`c`k\icXgcXe`ÔZXk`fe[\cX release% :fek\ok\ 8lZle\dk_f[\[Ë\jk`d Xk`fe[\jstorieseË\jk `dgfj\[XejJZild#dX`j`c\jkZfliXekhl\c\ gcXee`e^gfb\ijf`klk`c`j%:\kk\jXeZ\[Ë\jk`$ dXk`fe Zfcc\Zk`m\ \jk le giXcXYc\ ~ cX [Ôe`$ k`fe [\ cX [li\ [\j sprints# [Xej c\ ZX[i\ [\ cXgcXe`ÔZXk`fe[\cXi\c\Xj\% U Kflj c\j gXik`Z`gXekj [mf`c\ek \e dd\ k\dgj c\lij ZXik\j# \k c\ ^iflg\ [`jZ lk\ [\j [`]]i\eZ\jm\ekl\cc\j\eki\c\j\jk`dXk`fej% U :\kZ_Xe^\[f`kg\id\kki\XlogXik`Z`gXekj [\i$\jk`d\icXstory1c\^iflg\gifZ [\[feZ ~ [\ eflm\cc\j \jk`dXk`fej&[`jZljj`fej# alj$ hlË~ kiflm\i cX Zfem\i^ \eZ\ [\j \jk`d Xk`fej gflicXstory% U yZi`i\ c\ efd [\ cX story jli le Gfjk$`k \k gfj`k`fee\i Z\ [\ie`\i [Xej le kXYc\Xl [Xej c\hl\cZ_Xhl\iXe^\Zfii\jgfe[~le\mXc\li [Ë\jk`dXk`fe[`]]i\ek\% U C\ product owner gXjj\ \ejl`k\ ~ cX story jl`mXek\% FLK@C .' Le planning poker est le seul jeu de cartes où tout le monde est gagnant en fin de partie ! Dk_f[fcf^`\\kZfej\`cj © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U C\j gXik`Z`gXekj jË`ejkXcc\ek Xlkfli [Ële\ kXYc\#gcXZj[\]Xfe~Z\hl\kflkc\dfe[\ gl`jj\j\mf`i% U Le a\l [\ ZXik\j \jk i\d`j ~ Z_Xhl\ gXi$ k`Z`gXek% Jli Z_XZle\ [\j ZXik\j# `c p X le\ mXc\li gfjj`Yc\ gfli cË\jk`dXk`fe [Ële\ story% <e i ^c\ ^eiXc\# ZË\jk cX jl`k\ [\ =`YfeXZZ` hl`\jklk`c`j\gfliÔo\icXmXc\li[\jZXik\j ZXi gclj cX story \jk ^ifjj\# df`ej cËmXclX$ k`fe\jkgiZ`j\ % U CËhl`g\[Ôe`klekXcfe1`cjËX^`k[Ële\story Zfeel\ [\ kflj# gfli cXhl\cc\ cËhl`g\ [Ôe`k \eZfddlele\mXc\liXiY`kiX`i\%8Ôe[\cX`j$ j\i [\ cË\jgXZ\ [Ë\jk`d Xk`fe gfli c\j Xlki\j stories#feZ_f`j `k\ei ^c\^ei Xc\gflikX$ cfele\story[\kX`cc\dfp\ee\#~cXhl\cc\fe Xkki`Yl\iXle\mXc\li[\)#*fl,% U C\product ownergij \ek\\ejl`k\le\efl$ m\cc\story% U C\j d\dYi\j [\ cËhl`g\ `ek\iif^\ek c\ product owner XÔe [\ Y`\e Zfdgi\e[i\ Z\kk\ story#\k[YXkk\ekiXg`[\d\ek% U :_Xhl\ gXik`Z`gXek Z_f`j`k cX ZXik\ hl` Zfi$ i\jgfe[c\d`\loj\cfecl`~cË\jk`d Xk`fe[\cX story#gXiiXggfik~jXZfdgc\o`k% Cfijhl\cËhl`g\g\`e\~\jk`d\iXgi jcXgi$ j\ekXk`fe [Ële\ story gXi c\ product owner# ZË\jk jflm\ek hl\ Z\kk\ [\ie` i\ dXehl\ [\ giZ`j`fe1`c\jkXcfijYfehl\c\product owner cX[kX`cc\XmXek[\cXjfld\kki\~cË\jk`dXk`fe# flhl\cXstoryjf`k[Zfdgfj\% O Ç(/(Ç 8mXekX^\j O =XZ`c\ ~ [gcfp\i# \e d\kkXek ~ [`jgfj`k`fe le a\l [\ ZXik\j gXi g\ijfee\ [\ efdYi\lo j`k\j `ek\ie\kg\id\kk\ek[Ë\eXZ_\k\ifl[Ë\e`dgi`$ d\i]XZ`c\d\ek % GiZXlk`fej~gi\e[i\ O Gflihl\cXjXeZ\[\gcXee `e^gfb\i[fee\le ijlckXkgifYXek#`c]XlkXmf`iZfejk`k lXlgiX$ cXYc\c\backlog[lgif[l`k#\kXmf`ifi[feec\j storiesgXigi`fi`k% O FegfliiXlk`c`j\ilejlggfikm`jl\cgfliZcXjj\i c\j stories gXi e`m\Xl [Ë\jk`d Xk`fe# \k ]XZ`c`k\i c\j\jk`dXk`fej[\jstoriesjl`mXek\j% C\gcXee`e^gfb\i :fdd\ekcËlk`c`j\i6 FLK@C .( CXile`fe[\gcXe`ÔZXk`fe[\sprint J:?yD8;<GC8E@=@:8K@FE;LSPRINTÁM<E@I Product backlog gi`fi`jgXic\ product owner McfZ`k[\ cËhl`g\\jk`d\ ~gXik`i[\jsprints giZ[\ekj :fek\ok\[l sprint~m\e`i GcXZ\[lsprint [XejcXrelease ;`jgfe`Y`c`k\k ZXgXZ`k½~]X`i\¾ [\cËhl`g\ 9lk[l sprint ycXYfiXk`fegXi cËhl`g\#~gXik`i [Ële\gifgfj`k`fe [lproduct owner Sprint backlog @[\ek`]`ZXk`fe# \jk`dXk`fe\k igXik`k`fe[\j kZ_\jeZ\jjX`i\j~ cXiXc`jXk`fe[\j jkfi`\j[lsprint Ijld Insight CX ile`fe [\ gcXe`ÔZXk`fe [\ sprint sprint planning meeting j\gXjj\\e[\lok\dgj% ;Xej c\ gi\d`\i k\dgj# cËhl`g\ [\ [m\cfg$ g\d\ek kXYc`k c\ Zfek\el [l gifZ _X`e sprint% <cc\jËXggl`\jlic\ZXie \k[lgif[ l`kgi`fi`j# jlic\j`e]fidXk`fej[\jsprintsgXjjj\kjli cXZXgXZ`k[\gif[lZk`fegiml\gflicXgif$ Z_X`e\ `kiXk`fe% CX ZfeZclj`fe [\ Z\ gi\d`\i k\dgj\jkcX]fidlcXk`fe[lYlk[lsprint% ;Xejlej\Zfe[k\dgj#cËhl`g\j\]fZXc`j\jli cX dXe` i\ [fek j\j d\dYi\j Xkk\`e[ ifek c\ Ylk [l sprint% @cj gimf`\ek Xcfij Z\ hl` j\iX ]X`kg\e[Xekc\sprint\kZfejkil`j\ekle\\jk`$ dXk`fe jli cXhl\cc\ cËhl`g\ jË\e^X^\% :\kk\ \jk`dXk`fe k`\ek Zfdgk\ [\ cX mcfZ`k [\ cËhl`g\ \k g\lk `ek^i\i le\ gifm`j`fe gfli XYjfiY\ic\j`dgimlj[\cXgi`f[\% The sprint planning meeting takes place in two stages. In the first step, the development team establishes the content of the next sprint. It is based on the product backlog, prioritized regarding information of past sprints and the planned production capacity for the next iteration. The conclusion of this first step is the formulation of the sprint goal. In a second step, the team focuses on how its members reach the sprint goal. They then predict what will be done during the sprint and build an estimate on which the team is committed. This estimate takes into account the velocity of the team and may include a provision to absorb unexpected period. Ç(/)Ç Gflihlf`cËlk`c`j\i6 FYa\Zk`] U G\id\kki\ Xl product owner [Ë`e[`hl\i ~ cËhl`g\c\j`k\djgi`fi`kX`i\j% U ;Ôe`icXZXgXZ`k[\cËhl`g\~iXc`j\ij\j `k\dj\ed\jliXekjXmcfZ`k % U :_f`j`ic\j`k\dj~`ek^i\i[Xejc\ sprint :fek\ok\ :\kk\ ile`fe j\ [iflc\ jpjk dXk`hl\d\ek Xl[Ylk[\Z_Xhl\sprint% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U Kflk c\ dfe[\ \jk gij\ek ~ Z\kk\ ile`fe# hl`e\[f`kgXj[li\igclj[\/_\li\jgflile sprint[Ëledf`j%GflilesprintgcljZflik#cX [li\\jki[l`k\gifgfik`fee\cc\d\ek% U C\ product owner g\lk Xmf`i k\e[XeZ\ ~ `ej`jk\i gfli hl\ c\ sprint `ek ^i\ le\ story jlggcd\ekX`i\ fl [\lo% DX`j ZË\jk Y`\e ~ cËhl`g\ [\ cËXiik\i [ j hlË\cc\ g\ej\ hlË\cc\ eËXgcljcXZXgXZ`k[\gi\e[i\\eZ_Xi^\Z\j jkfi`\j[Xejc\ZX[i\[lsprint U @c \jk Zfej\`cc [\ ^Xi[\i [l ½ dfl ¾# le\ gifm`j`fe [\ k\dgj [`]] i\eZ\ \eki\ c\j i\j$ jfliZ\j[\cËhl`g\\kc\kfkXc[\j_\li\jXjjf$ Z`\jXlsprint gfli`ek^i\ic\jme\d\ekj hl`g\lm\ekg\ikliY\ic\sprint% @c\jk^Xc\d\ekYfe[\gi\e[i\[lk\dgjgfli cXZfeZ\gk`feZfcc\Zk`m\[\jstories% O U GigXi\ic\backlogcfij[lsprintgiZ[\ek1 ]X`i\cXc`jk\[\jstoriesgi`fi`j\j\k\jk`d \j c\j user stories# dX`j Xljj` c\j stories k\Z_$ e`hl\j\kc\j[]Xlkj % U CX ile`fe [\ gcXe`ÔZXk`fe sprint planning meeting j\gXjj\\ejl`k\\e[\lok\dgj% Ç ;XejcXgi\d` i\gXik`\#cËhl`g\[\[m\cfg$ g\d\ekZ_\iZ_\~gimf`iZ\hl`j\iX[m\$ cfgg[liXekc\gifZ_X`esprint%ÁcË\eki\[\ Z\kk\g_Xj\#cËhl`g\[f`kXmf`i~jX[`jg fj`$ k`fec\ZXie \k[lgif[ l`kgi`fi`j#cË`eZid \ek iXc`j~cX[\ie` i\`kiXk`fe#cXZXgXZ`k[\ gif[lZk`fe[\cËhl`g\cfij[\j[\ie` i\j`k$ iXk`fej# X`ej` hl\ cX ZXgXZ`k [\ gif[lZk`fe giml\gflicXgifZ_X`e\`kiXk`fe%CËhl`g\ \kc\gifgi`kX`i\[lgif[l`kZ_\iZ_\ekXcfij ~[k\id`e\ic\Ylk[lsprint% Ç ;Xej le j\Zfe[ k\dgj# cËhl`g\ j\ ]fZXc`j\ jli cX dXe` i\ [fek j\j d\dYi\j Xkk\`e$ [ifekc\Ylk[lsprint%@cjgimf`\ekXcfijZ\ hl` j\iX ]X`k g\e[ Xek c\ sprint# Zfejkil`jXek X`ej` le\ \jk`d Xk`fe% :\cX Zfejk`k l\ cË\e^X$ ^\d\ek[\cËhl`g\% FLK@C .( « Vous me prendrez bien une ou deux stories en plus dans ce jgi`ek, non ? », un gif[lZkfne\i peu scrupuleux. 8mXekX^\j O Le\gi`fi`jXk`feZfek`el\1cËhl`g\j\ZfeZ\eki\ jlic\jgi`fi`kjZc`\ekc\jgclj`dgfikXek\j% Zfeki`Ylk`fe [ j c\ [Ylk 1 cËhl`g\ m`k\ kflk\ XdY`^lk \k [\ dXlmX`j\j jligi`j\j [\ [\ie` i\d`elk\% O C\ji`jhl\jk\Z_e`hl\jjfekm`k\`[\ek`Ôj% O C\gcXee`e^\jkiXc`jk\\kifYljk\% O CËhl`g\iX^`kXlZ_Xe^\d\ek% O Le\ GiZXlk`fej~gi\e[i\ O Gi\e[i\[\j\e^X^\d\ekjiX`jfeeXYc\j\kiXc`$ Dk_f[fcf^`\\kZfej\`cj jXYc\j[Xejc\ZX[i\[lsprint% U C\ kiXmX`c [ËXek`Z`gXk`fe [l sprint ~ m\e`i g\lki\gij\ek\igcljfldf`ej('[lk\dgj [\cËhl`g\% Ç(/*Ç O >Xi[\ile\gifm`j`fe[\Z_Xi^\jgfligi\e[i\\e Zfdgk\c\j`dgimlj% CXile`fe[\gcXe`ÔZXk`fe[\sprint ;FJJ@<I. C8DyK?F;<J:ILD FLK@C .) CXdc\hlfk`[`\ee\ G8EE<8L;Ë8==@:?8><DLI8CGIyJ<EK8EKC<JSTORIES ;LSPRINT<KCË8M8E:<D<EK;<JKI8M8LO Jgi`ek)1[Ylkc\'(&'*#]`ec\(,&'* Stories <ekXekhl\Zfekic\li [\^\jk`fe#a\mfl[iX`j gflmf`i[`jgfj\i[\j Z_`]]i\j[\m\ek\X]`e [Ëm`k\ile\jX`j`\ dXel\cc\%%% <ekXekhl\ Zfdd\iZ`Xc#a\ mfl[iX`j%%% Á]X`i\ <eZflij KZ_\~]X`i\ KZ_\~]X`i\ KZ_\~]X`i\ KZ_\~]X`i\ =`e` KZ_\~]X`i\ FYjkXZc\j I\mf`ic\ gifYc d\oo KZ_\~]X`i\ KZ_\~]X`i\ <ekXekhl\ i\jgfejXYc\[\cX Zfddle`ZXk`fe%%% KZ_\~]X`i\ KZ_\~]X`i\ Ijld Insight 8lhlfk`[`\e#le\ile`fe#cXdc\hlfk`[`\ee\ daily Scrum #g\id\kXlo[m\cfgg\lij[\]X`i\ legf`ek[\Zffi[`eXk`fejlic\jkZ_\j\eZflij \kjlic\j[`]ÔZlckji\eZfeki\j%:\kk\ile`fe [li\(,d`elk\jXldXo`dld%C\Scrum master jËXjjli\hl\cXile`feX`kc`\l~_\li\Ôo\%C\ gifgi`kX`i\[lgif[l`keË\jkgXjgij\ek% Á kfli [\ ic\# Z_Xhl\ d\dYi\ igfe[ ~ *hl\jk`fej1 ■ HlËX`$a\]X`k_`\i6 ■ Hl\[f`j$a\]X`i\Xlafli[Ë_l`6 ■ Hl\cc\jjfekc\j[`]ÔZlckji\eZfeki\j6 C\ kfli [\ gXifc\ [f`k ki\ jZilg lc\lj\d\ek i\jg\Zkgflim`k\ihl\cXdc\e\[i`m\jli [\j[`jZljj`fejk\Z_e`hl\j\k[gXjj\cXc`d`k\ [\(,d`elk\j%J`c\Y\jf`ejË\e]X`kj\ek`i#[\j [`jZljj`fejjfekXcfijd\e\jc`Yi\d\ekXgi j cXdc\% Every day, a meeting, the daily scrum, allows developers to make a focal point of current tasks and difficulties. The meeting lasts 15 minutes. The ScrumMaster ensures that the meeting takes place at a fixed time. The product owner is not present. Taking turns, each member answers 3 questions: ■What did I do yesterday ? ■What should I do today ? ■What are the difficulties ? Speech turn must be strictly respected to avoid the scrum to drift to technical discussions that would go beyond the limit of 15 minutes. Ç(/+Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U D\jli\icËXmXeZ\d\ek[\jkZ_\jhl`kX`\ek giml\jcfij[\cXdc\giZ[\ek\% U G\id\kki\cË\e^X^\d\ek[\Z_Xhl\hl`g `\i [\mXekj\jgX`ij#jlic\kiXm X`chlË`cmXiXc`j\i [XejcXaflie\% U @[\ek`Ô\i \k c\m\i c\j fYjkXZc\j hl` ]i\`e\ek cËXmXeZ\d\ek[lgifa\k% U G\id\kki\~cËhl`g\[\j\jpeZ_ife`j\ijli c\jfYa\Zk`]j[lsprint#\kjlijXZXgXZ `k~c\j Xkk\`e[i\% :fek\ok\ © Dunod – Toute reproduction non autorisée est un délit. CX dc\ \jk ~ fi^Xe`j\i hlfk`[`\ee\d\ek [Xejc\sprint#jXl]c\gi\d `\i\kc\[\ie `\iafli [l sprint# hl` jfek [[`j ~ [ËXlki\j ile`fej gcXe`ÔZXk`fe[lsprint#\ki\ml\[\sprint % e` i\ \k [\ [gXjj\i c\ hlXik [Ë_\li\ [[` ~ cXdc\ % U =X`i\ c\ gf`ek jli cËXkk\`ek\ [\j fYa\Zk`]j [l sprint% @c \jk gfjj`Yc\ ~ Z\ k`ki\ [ËXaflk \i le\ « No Scrum, no hlXki` d\ hl\jk`fe Xl Zflij [\ cX dc\ 1 win », un rugbyman ½ Zfdgk\k\el[\cËXmXeZ\d\ekXZkl\c#c\Ylk aguerri. [lsprintj\iX$k$`cXkk\`ek6¾ U Gi\e[i\le\[Z`j `fejlicXjl`k\[l sprint1 Ç :fek`el\iZfdd\giml Ç 8[Xgk\ic\ sprint% Ç 8iik\ic\sprint1j`cËhl`g\Zfej`[ i\hlË\cc\ e\j\iXgXj\eZXgXZ`k[\c`mi\ile\story\k [\[dfeki\ihlf`hl\Z\jf`k% Ç E^fZ`\iXm\Zc\ product ownergflijXmf`i hl\cc\ story g\lk ki\ \ec\m\ [l sprint 1 j` cËhl`g\g\ej\hl\kflk\jc\jjkfi`\jgiml\j `e`k`Xc\d\eke\gfliifekgXjki\c`mi\j% Ç 8aflk\ile\eflm\cc\story1j`cËhl`g\Zfej`$ [ i\hlË\cc\g\lkÔe`ikflk\jc\jstoriesXmXek cXÔe[lsprint% :fdd\ekcËlk`c`j\i6 Dk_f[fcf^`\\kZfej\`cj ykXg\j :\kk\ ile`fe X le Ylk [\ jpeZ_ife`jXk`fe gflicËhl`g\\ke\[f`kgXjki\mZl\Zfdd\ le i\gfik`e^ [ËXZk`m`k% :Ë\jk c\ e`m\Xl hlfk`$ [`\e[lgi`eZ`g\½inspection and adaptation¾ [\JZild% O U J\ile`iKflk\jc\jg\ijfee\j[\cËhl`g\ [f`m\ek ki\ gij \ek\j# [\Yflk \k \e Z\iZc\# j` gfjj`Yc\ ~ le \e[if`k hl` g\id \kk\ ~ kflk c\dfe[\[\m`jlXc`j\icË\ej\dYc\[\jkZ_\j% Á kfli [\ ic\# Z_Xhl\ d\dYi\ [\ cËhl`g\ igfe[~*hl\jk`fej1 Ç HlË\jk$Z\ hl\ aËX` ]X`k [\gl`j c\ [\ie`\i JZild&cX[\ie` i\dc\_`\i 6 Ç HlË\jk$Z\ hl\ a\ Zfdgk\ ]X`i\ aljhlËXl gif$ Z_X`eJZildXlafli[Ë_l` 6 Ç Hl\cc\jjfekc\j[`]Ô Zlckjhl\a\i\eZ feki\ \khl`d\]i\`e\ek[XejdfekiXmX`c6 Kflk\Xlki\g\ijfee\[\cËhl`g\g\lkZflk\i# dX`j gXj `ek\im\e`i% ;Xej c\ ZXj [\ igfej\j mX^l\j ~ cX kif`j ` d\ hl\jk`fe ½ a\ jl`j Ycf$ hlgXic\product owner¾ #c\Scrum master [f`k i\Z_\iZ_\i c\j miX`\j [`]Ô Zlckj \k c\j \ogc`Z`k\i ZcX`i\d\ek \o 1 ½ aËXkk\e[j c\ Z_f`o [lproduct ownerjli[\lofgk`fejhl\a\cl`X` gifgfj\jjlicXstory(*¾ %C\jjfclk `fejgfli c\m\i Z\j fYjkXZc\j e\ jfek gXj ~ [`jZlk\i \e ile`feXli`jhl\j`efe[\gfccl\iZ\kk\[\i$ Ç(/,Ç 8mXekX^\j O Ile`fei`kl\cc\hl`Z`d\ek\cËhl`g\#\kg\id \k [\jl`mi\cËkXk[ËXmXeZ\d\ek[\jkZ_\j% [\ cËe\i^`\ ~ cËhl`g\ gfli cX afli$ e\% O I\[fee\i GiZXlk`fej~gi\e[i\ O E\ gXj gi\e[i\ [Ë\e^X^\d\ek [iX`jfeeXYc\ jlicXdc\jl`m Xek\%E\gXj[gXjj \ilehlXik [Ë_\li\% CXdc\hlfk`[`\ee\ Gflihlf`cËlk`c`j\i6 FLK@C .) FLK@C .* CXi\ml\[\sprint J:?yD8;<C8M8C@;8K@FE;<C8JFCLK@FE HL@8yKyGIF;L@K<G<E;8EKC<SPRINT 8aljk\ic\ gcXe[\ release :XcZlc\icX mcfZ`k[lsprint <]]\Zkl\icX[dfejkiXk`fe\e `dgc`hlXekc\jgXik`Z`gXekj IXgg\c\ic\jfYa\Zk`]j[lsprint c`jk\[\jjkfi`\jgiml\j\k gij\ek\jcfij[\cXi\ml\ GigXi\icX [dfejkiXk`fe cf^`jk`hl\" \em`ifee\d\ek Ijld Insight CËfYa\Zk`][\cXi\ml\[\jgi`ek\jk[\mXc`[\i c\ cf^`Z`\c hl` X k gif[l`k g\e[Xek c\ jgi`ek% CËhl`g\Zfdd\eZ\gXiefeZ\ic\j`k\dj[l ZXie\k[\gif[l`khlË\cc\XiXc`jj%<cc\\]]\Z$ kl\ \ejl`k\ le\ [dfejkiXk`fe [l cf^`Z`\c gif[l`k%:Ë\jkjlicXYXj\[\Z\kk\[dfejk iX$ k`fehl\c\[`i\Zk\li[\gif[l`kmXc`[\Z_Xhl\ ]feZk`feeXc`kgcXe`Ô\gfliZ\sprint% Le\ ]f`j c\ Y`cXe [l sprint iXc`j# cËhl`g\ \k c\gifgi`kX`i\[\gif[l`kgifgfj\ek[\jXd$ eX^\d\ekj jli c\ ZXie\k [l gif[l`k \k jli cX gcXe`ÔZXk`fegifm`jf`i\[\cXrelease%@c\jkgif$ YXYc\ hlË~ Z\ dfd\ek [\j `k\dj jf`\ek Xafl$ kj#df[`Ôjfli$\jk`dj#\eZfejhl\eZ\[\ Z\hl`Xk[Zflm\ik% The purpose of the sprint review is to validate the software that was produced during the sprint. The team begins by setting out the items of the product backlog it has made. It then performs a demonstration of software. It is based on the demonstration that the product manager validates each planned feature. Afterwards, the team and product owner suggest accommodation on the product backlog and the provisional release planning. It is likely at this time that items are added, changed or reassessed as a result of what has been discovered. Ç(/-Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U MXc`[\icË`eZid\ek[\jfclk`fe\kcXjfclk`fe ^cfYXc\hl`\e[Zflc\ hl`Xkgif[l`kg\e$ [Xekc\sprint% U :feeXki\cËkXk[Ëlegifa\k#XÔe[\[Z`[\i[\j XZk`fej~d\kki\\eÅlmi\gflijXgflijl`k\% :fek\ok\ CX i\ml\ [\ sprint j\ [iflc\ ~ cX Ôe [\ Z_Xhl\ sprint# \k [li\ Xl dXo`d ld + _\li\j gfli c\j sprints [Ë( df`j ) _\li\j gfli Z\lo [\)j\dX`e\j % :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U GigXi\i cX [dfejkiXk`fe 1 mi`Ô\i hl\ kflk\j c\j Zfe[`k `fej dXki `\cc\j \k cf^`j$ k`hl\j jfek ile`\j gfli gflm f`i gifZ[\i ~ le\ [dfejkiXk`fe gifYXek\ [\ Z\ hl` X k c`mi \o 1 Zfee\o`fej ij\Xl j` eZ\jjX`i\ # \k `dX^`e\i le jZeXi`f [\ [dfejkiXk`fe c\ gclj gifZ_\ gfjj`Yc\ [Ële\ j`klXk`fe [\ gif$ [lZk`fei\cc\% U Ile`i cËhl`g\ k\e[l\ [fek c\ Scrum master \k c\ product owner # X`ej` hl\ cË\ej\dYc\ [\j gXik `\j gi\eXek\j ZfeZ\ie\j gXic\gifa\k% U IXgg\c\i c\j fYa\Zk `]j [l sprint 1 ZË\jk Xl product owner [\ iXgg\c\i cX c`jk\ [\j stories hl`Ô^liX`\ek[Xejc\gi`d ki\gimlcfij[\ cXile`fe[\gcXe`ÔZXk`fe[\sprint% U CËhl`g\ Zfdd\eZ\ Xcfij gXi efeZ \i c\j `k\dj[lZXie\k[\gif[l`khlË\cc\XiXc`jj% U <cc\ \]]\Zkl\ \ejl`k\ le\ [dfejkiXk`fe [l cf^`Z`\cgif[l`k#storygXistory%:Ë\jkjlicXYXj\ [\ Z\kk\ [dfejkiXk`fe hl\ c\ product owner mXc`[\ Z_Xhl\ ]feZk`feeXc`k gcXe`Ô\ gfli Z\ sprint%C\jgXik`Z`gXekj[\Z\kk\i\ml\g\lm\ek gfj\i[\jhl\jk`fej\kkiXejd\kki\c\li]\\[YXZb ~cËhl`g\%C\jgifg fj`k`fej&[\dXe[\j[\Z_Xe$ ^\d\ekhl`dXe\ek[\Z\]\\[YXZbm`\e[ifek \ei`Z_`ic\backlog[\gif[l`k% U :XcZlc\i cX mcfZ`k [l sprint \e ]X`jXek cX jfdd\ [\ kflj c\j gf`ekj Xkki`Ylj ~ Z_Xhl\ storyÔe`\% U Le\ ]f`j c\ Y`cXe [l sprint iXc`j# cËhl`g\ \k c\ product owner gifgfj\ek [\j XdeX^\$ d\ekjjlic\ZXie\k[lgif[l`k\kjlicXgcXe`$ ÔZXk`fegifm`jf`i\[\cXrelease%@c\jkgifYXYc\ hlË~ Z\ dfd\ek [\j `k\dj jf`\ek Xaflkj# df[`Ôjfli$\jk`dj#\eZfejh l\eZ\[\Z\ hl`Xk[Zflm\ik% La revue vise à « démontrer » ce qui a été réalisé pour mieux préparer la suite du projet. Dk_f[fcf^`\\kZfej\`cj U @c \jk Yfe [Ë`em`k\i le dXo`dld [\ gXik`\j gi\eXek\j# kflk \e \ogc`hlXek hl\ ZË\jk ~ cX [dfejkiXk`fe [Ële gif[l`k gXik`\c \k g\lk$ ki\`dgXi]X`k ~cXhl\cc\\cc\jmfekXjj`jk \i% JË`c\o`jk\lei`jhl\[\]iljkiXk`fegXiiXggfik ~X#c\d`\lo\jk[\c\j]fid\i~JZild U J\lc\j c\j stories Zfdgc k\d\ek Ôe`\j jfek gij \ek\jcfij[\Z\kk\i\ml\[\sprint#Z\hl` g\id\k[ËXmf`ileYfe`e[`ZXk\li[\cËXmXeZ\$ d\ek[lgifa\k% U @c\jkZfej\`cchl\Z\jf`kc\ product owner hl` gifZ [\ cl`$dd\ ~ cX [dfejk iXk`fe [\ Z_Xhl\ jkfip 1 ZË\jk le \oZ\cc\ek dfp\e [\ cË`dgc`hl\i\eXdfek O Ç(/.Ç 8mXekX^\j O :Ë\jk cX ile`fe \jj\ek`\cc\ jli c\ gif[ l`k 1 \cc\ g\id\k [\ jlggi`d\i c\j ½ Zfd`kj ¾ [\ g`cf$ kX^\#[\jl`m`¿ % O :\kk\ ile`fe g\id\k [Ëm`k\i [\ ]X`i\ le Zfdgk\$i\e[l ]Xjk`[`\lo jli cËkXk [ËXmXeZ\$ d\ek [l gif[l`k# [Xej cX d\jli\ f cË\ej\dYc\ [\jgXik`\jgi\eXek\j\efekmlle\[dfejkiX$ k`fe\e[`i\Zk% GiZXlk`fej~gi\e[i\ O GXic\i[\j storiesZ\hl`Xkc`mi #\kgXj[\j kZ_\jZ\hl`Xk]X`k % O Jfcc`Z`k\i le dXo`dld [\ ]\\[YXZbj gfli \ei`$ Z_`ic\backlog[\gif[l`k% CXi\ml\[\sprint Gflihlf`cËlk`c`j\i6 FLK@C .* FLK@C .+ C\burndown chart[\sprint >I8G?@HL<;<BURNDOWN;ËLE<yHL@G<;< +;yM<CFGG<LIJ#GFLILESPRINT;<*J<D8@E<J -'' ,'' +'' *'' Burndowngiml \e_\li\j BurndowniXc`j \e_\li\j )'' Afli(, Afli(+ Afli(* Afli() Afli(( Afli(' Afli0 Afli/ Afli. Afli- Afli, Afli+ Afli* Afli) Afli( ' <jk`d ('' Ijld Insight Le burndown chart[\sprint est un graphique actualisé tous les jours dans le cadre de la mêlée, montrant la tendance de l’avancement dans la réalisation des tâches du backlog de sprint. @c dfeki\ Xlo hl`g`\ij cËlk`c`k [\ [\dXe[\i kflj c\j aflij cËkXk [\ cËXmXeZ\d\ek [\j kiX$ mXlo#ZXiZ\j`e]fidXk`fej[fee\jjfek`dd$ [`Xk\d\ekX]ÔZ_\j#\kXZZ\jj`Yc\j~kflk\jc\j gXik`\j gi\eXek\j [l gifa\k# [fek c\ gifgi`$ kX`i\ [l gif[l`k @c Zfeki`Yl\ [feZ ~ cX d`j\ jfljk\ej`fe\k\ee\i^`\[\cËhl`g\% The sprint burndown chart is a graph updated every day through the scrum meeting, showing the trend of progress in achieving the tasks of the sprint backlog. It shows the team members the utility to report every day on the state of progress, because these information are immediately displayed and accessible to all project stakeholders, including the product owner! It thus contributes to energize the team. Ç(//Ç ;FJJ@<I. C8DyK?F;<J:ILD Gflihlf`cËlk`c`j\i6 FYa\Zk`] U ;`jgfj\i [Ële\ m`j`fe iXg`[\ [\ cËXmXeZ\$ d\ek[Ëlesprint% U DXki`Xc`j\i cX g\i]fidXeZ\ Zfcc\Zk`m\ [\ cËhl`g\# \k i\d\kki\ [l gf`[j Xl Zfcc\Zk`]# Xcfij hl\ c\j g\i]fidXeZ\j `e[`m`[l\cc\j jfek eXkli\cc\d\ekXggiZ`\jXlÔc[\jdc\j% :fek\ok\ C\ burndown chart [\ jgi`ek \jk d`j ~ afli ~ cË`jjl\[\Z_Xhl\JZilddc\hlfk`[`\ee\ % U ;Xej le [\lo` d\ k\dgj \k j` kflk mX Y`\e # cX [\jZ\ek\ jËXZZc i\# aljhlË~ [\m\$ e`ig`jk\ef`i\ @c\o`jk\*mXi`Xek\j~Z\kflk`c1 Ç c\ burndown\ekZ_\j#Zfejkil`kjlicXYXj\ [\jkZ_\ji\jkXek~]X`i\[Xejc\sprint2 Ç c\burndown\estories#Zfejkil`k~gXik`i[\j jkfi`\ji\jkXek~c`mi\i[Xejc\sprint2 Ç c\ burndown\egf`ekj#Zfejkil`kjlic\kfkXc [\jgf`ekj[\jjkfi`\ji\jkXek~c`mi\i% U @c \jk ^Xc\d\ek gfjj`Yc\ [\ Z_f`j`i le\ i\gij\ekXk`fe XjZ\e[Xek\# Xgg\c\ burnup chart efkXdd\ek gfli `ccljk i\i c\ kfkXc [\j storiesgif[l`k\j\eZflij[\jgi`ek % O FLK@C .+ Le Ylie[fne Z_Xik peut être représenté sous la forme de Ylielg, pour ceux qui préfèrent les côtes aux descentes ! :fdd\ekcËlk`c`j\i6 8mXekX^\j O C\ burndown chart [\ sprint \jk le `e[`ZXk\li m`jl\c[\cXhlXek `k[\kiXm X`chl`i\jk\k_fi `$ hl\d\ek~]X`i\gflik\id`e\ic\sprint% O @cgfljj\~i$\jk`d\ihlfk`[`\ee\d\ekc\i\jk\ ~]X`i\% Dk_f[fcf^`\\kZfej\`cj U Ki j jflm\ek# [Xej cX gi\d` i\ gXik`\ [l burndown chart[\sprint#cX½[\jZ\ek\¾\jk [flZ\# \k `c Xii`m\ dd\ hl\ X e\ [\jZ\e[\ gXj [l kflk% :\cX \jk c` ~ cX [Zflm\ik\ [\ eflm\cc\jkZ_\j\e[dXiiX^\[\sprint#fl~ Z\ikX`e\jkZ_\jZfdd\eZ \jhl`j\im c\ek gcljZfdgc`hl\jhl\giml% Ç(/0Ç GiZXlk`fej~gi\e[i\ O C\ burndown chart [\ sprint e\ dfeki\ gXj cËXmXeZ\d\ek [l sprint gXi iXggfik Xlo fYa\Z$ k`]jhl`cl`fekkXjj`^ejfee\mf`kgXjj`c\j storiesjfekk\id`e\j % C\burndown chart[\sprint © Dunod – Toute reproduction non autorisée est un délit. ykXg\j U @e`k`Xc`j\i c\ burndown chart \e [Ylk [\ sprint# \e gfj`k`feeXek cËZ_\cc\ [\ k\dgj \e XYjZ`jj\# \k c\ efdYi\ [Ë_\li\j kfkXc ~ gif$ [l`i\ gXi cËhl`g\ \e Zflij [\ sprint \e fi[fee\%C\^iXg_\g\lkki\[\jj `ejlile jlggfikm`jl\cpaperboard flZfejkil`k~gXi$ k`i[ËlekXYc\li% U 8e`d\icXdc\hlfk`[`\ee\% U ;\dXe[\ic\i\jk\~]X`i\~Z_XZle[\jhl`$ g`\ij%:XcZlc\ic\i\jk\~]X`i\kfkXc[\jkZ_\j [lsprint% U Gfj`k`fee\i le eflm\Xl gf`ek jli c\ ^iX$ g_`hl\#j\cfec\jZffi[fee\jjl`mXek\j1 Ç XYjZ`jj\j1[Xk\[lafli2 Ç fi[fee\j 1 jfdd\ [l i\jk\ ~ ]X`i\ [\j kZ_\j% U KiXZ\ile\c`^e\\eki\c\gf`ekgiZ [\ek\k c\eflm\Xlgf`ek% FLK@C ., CXikifjg\Zk`m\[\sprint LE<IyLE@FE;ËLE<?<LI<GFLI8DyC@FI<IC<JGI8K@HL<J ;<CËyHL@G<CFIJ;LSPRINTJL@M8EK :\hl`jË\jkY`\egXjj6 :\hl`jË\jkdXcgXjj6 :\hl\cËhl`g\gfliiX`k Xdc`fi\i6 @ek^iXk`fe [Ële\Xdc`fiXk`fe [Xejc\sprintjl`mXek @[\j [ËXdc`fiXk`fe 9`cXe[ljgi`ek ; : : `fe iXk i\ f ` c kX` 8d i`fi` g 9 Ijld Insight CX ikifjg\Zk`m\ [\ sprint m`j\ ~ Xdc`fi\i c\j]Xfej[\]X`i\[\cËhl`g\#\eZXg`kXc`jXek jlicË\ogi`\eZ\[Ëlesprinthl`j\k\id`e\%<cc\ gXjj\[feZgXi*k\dgj]fikj1 ■ Y`cXe[\jdf[\j[\]feZk`fee\d\ekX[fgkj cfij[lsprint2 ■ `[\ek`ÔZXk`fe\ki\^iflg\d\ek[\jXdc`fiX$ k`fejgfjj`Yc\j2 ■ Z_f`o [\ cËXdc`fiXk`fe gi`fi`kX`i\ \k gcXe`$ ÔZXk`fe [\ jX d`j\ \e Ålmi\ cfij [l sprint jl`mXek% The sprint retrospective aims to improve the ways of working of the team, capitalizing on the experience of the last sprint. It therefore passes through 3 key moments: ■review operating procedures adopted in the sprint; ■identification and grouping of possible improvements; ■choice of improvements to implement in the next sprint. Ç(0'Ç ;FJJ@<I. C8DyK?F;<J:ILD FYa\Zk`] U :Xg`kXc`j\i jli Z\ hl` ]feZk`fee\ Y`\e [Xej cËhl`g\% U I\e]fiZ\i cË\jk`d\ [\ jf` [\ cËhl`g\ gXi cX gi`j\[\ZfejZ`\eZ\[\jX½dXkli`k¾% U ym`k\i [\ i\gif[l`i\ Z\ikX`e\j \ii\lij [Xej c\jsprintsjl`mXekj% :fek\ok\ :\kk\ ile`fe [Ële\ _\li\ \e dfp\ee\ j\ [iflc\ jpjkdXk`hl\d\ek ~ cX Ôe [\ Z_Xhl\ sprint# \k [Xej le jflZ` [Ë\]ÔZXZ`k# \cc\ g\lk ki\X[fjj\~cXi\ml\[\sprint% :fdd\ekcËlk`c`j\i6 © Dunod – Toute reproduction non autorisée est un délit. ykXg\j =X`i\c\Y`cXe[lsprintgXjj1Z\hl`jË\jkY`\e gXjj# Z\ hl` jË\jk dXc gXjj# Z\ hl\ cËhl`g\ gfliiX`k Xdc`fi\i% :\ Y`cXe g\lk j\ ]X`i\ \e i\kiXXekc\jme\d\ekjZcj[lsprint#[Xej cËfi[i\Z_ifefcf^`hl\% =X`i\ d\i^\i c\j `[\j [ËXdc`fiXk`fe% :\ i\Zl\`c g\lk j\ ]X`i\ [\ ]Xfe ki j flm\ik\ \k fiXc\ jflj cX ]fid\ [Ële brainstorming# dX`j g\lk ^Xc\d\ek j\ kiX`k\i jflj cX ]fid\ [Ële brainwriting1 ~ gXik`i [Ële\ gi\d` i\ `[\ d`j\gXiZi`kgXilegXik`Z`gXek\kkiXejd`j\ ~ le Xlki\ gXik `Z`gXek# Z_XZle i\Yfe[`k kfl$ aflijgXiZi`kjlicË`[\giZ [\dd\ekd`j\ aljhlË~ gl`j\d\ek [\j `[\j% C\j `[\j jfek \ejl`k\c`jk\j~kfljc\jgXik`Z`gXekj% I\^iflg\i c\j `[\j [ËXdc`fiXk`fe jflj cX ]fid\[Ële[`X^iXdd\[ËX]Ôe`kjfldk_f[\ BA# [l efd [\ jfe Xlk\li BXnXb`kX A`if % :\ [\ie`\i g\id\k [\ d\kki\ \e cld` i\ [\j ZXk^fi`\j [Ë`[\j \k [\ ]XZ`c`k\i c\ kiXm X`c [\ jc\Zk`fe [\j `[\j g\ik`e\ek\j% :\ kiXmX`c [\ i\^iflg\d\ek Zfcc\Zk`] \jk ]XZ`c`k gXi cËlk`c`$ jXk`fe[\Gfjk$`k% @[\ek`Ô\i cËXdc`fiXk`fe gi`fi`kX`i\ 1 XÔe hl\ Z_XZle j\ j\ek\ `dgc`hl [Xej Z\ Z_f`o# [fe$ e\i le ZXg`kXc [\ (* gf`ekj ~ Z_Xhl\ gXik`$ Z`gXek#\ec\li[feeXekcXZfej`^e\jl`mXek\1 ½ mflj Xm\q cX gfjj `Y`c`k [\ d`j\i Z\j gf`ekj jli c\j * Xdc`fiXk`fej hl` mflj j\dYc\ek c\j gclj g\ik`e\ek\j 1 0 gf`ekj gfli mfki\ Zflg [\ ZÅli# * gf`ekj gfli cX jl`mXek\# \k ( gf`ek gfli cX [\ie` i\ ¾% :fdgkXY`c`j\i cË\ej\dYc\ [\j gf`ekj i\Zl\`cc`j gXi Z_Xhl\ Xdc`fiXk`fe gfli i\gi\i Z\cc\ hl` \jk Zfej`[i\ Zfdd\ gi`fi`kX`i\% GcXe`Ô\icË`ek^iXk`fe[\cËXdc`fiXk`fe[Xejc\ sprintjl`mXek#\e`[\ek`ÔXekkflk\jc\jkZ_\j eZ\jjX`i\j~jXd`j\\eÅlmi\% Les améliorations à apporter peuvent concerner la définition des rôles, la façon d’appliquer les pratiques, les outils à adapter ou à utiliser. Dk_f[fcf^`\\kZfej\`cj U @c\jk`e[`jg\ejXYc\hl\c\Zc`dXkXjjfZ`~cX ikifjg\Zk`m\ jf`k Y`\em\`ccXek# \k kflie m\ij c\gif^i j]lkli% U 8Ôehl\cXikifjg\Zk`m\e\kflie\gXj~cX ½ Z_Xjj\ Xlo jfiZ` i\j ¾# `c \jk Zfej\`cc [\ gXic\i Xljj` Y`\e [\ Z\ hl` mX Y`\e hl\ [\ Z\ hl`e\mXgXj U @c \jk ^Xc\d\ek al[`Z`\lo [\ d\e\i le\ ikifjg\Zk`m\ gclj gfljj\ \e Ôe [\ release# XÔe[\gigXi\icXreleasejl`mXek\% O Ç(0(Ç 8mXekX^\j O @c jËX^`k [Ële\ miX`\ [dXiZ_\ [ËXdc`fiXk`fe Zfek`el\% GiZXlk`fej~gi\e[i\ O E\ gXj Z_\iZ_\i ~ kflk Xdc`fi\i [Ële Zflg 1 d`\lo mXlk j\ ]fZXc`j\i jli le\ Xdc`fiXk`fe ZfeZi k\ hl` g\lk ki\ d`j\ \e Ålmi\ [Xej c\ sprintjl`mXek% CXikifjg\Zk`m\[\sprint Gflihlf`cËlk`c`j\i6 FLK@C ., C89FáK<ÁFLK@CJ1;<JFLK@CJFGyI8K@FEE<CJKFLK;<JL@K<