Telechargé par aissay

-La-Boite-a-outils-du-Chef-de-projet-

publicité
LA BOÎTE
À OUTILS
MAES
DEBOIS
http://www.coursgeniemecanique.com/
Eflji\d\iZ`fejcË\ej\dYc\[\efjZc`\ekj#hl`fekXc`d\ek„Z\kk\9fŠk\~Flk`cjgXi
c\li\o`^\eZ\[\j`dgc`Z`k„\k[Ëfg„iXk`fee\c[XejcXd`j\\eÅlmi\[\c\lijgifa\kj%
Les QR codes et liens hypertexte permettant d’accéder aux sites internet proposés dans cet ouvrage,
n’engagent pas la responsabilité de DUNOD EDITEUR, notamment quant au contenu de ces sites,
à leur éventuel dysfonctionnement ou à leur indisponibilité d’accès. DUNOD EDITEUR ne gère ni ne
contrôle en aucune façon les informations, produits ou services contenus dans ces sites tiers.
© Dunod, Paris, 2013
ISBN 978-2-10-070350-0
ScrumAlliance et PRINCE2 sont des marques déposées.
8mXek$gifgfj
C\ ZpZc\ [l dXeX^
\d\ek [\ gifa\k \jk df[„c`jXYc\ \e le \ej\dYc\ [\ gifZ\jjlj# hl` j\
afl\ek\egXiXcc c\#hl`fekc\licf^`hl\gifgi\#dX`jhl`fekXljj`[\j`ek\iX
Zk`fej]fik\j
\eki\\lo%
Niveau d’effort
déployé sur
le projet
@e`k`Xc`j\ic\
gifa\k
Dossier 1
:X[i\ic\
gifa\k
Dossier 2
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Dossier 3
Dossier 4
Dossier 6
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
Dossier 5
>„i\ic\gifa\k\eJ:ILD
Dossier 7
Ámflj[\afl\i#[„jfid
X`jGflihlf`Xm\q$mfljZ\kflmiX^\\eki\mfjdX`ej#ZfdY`\e[\
k\dgj\k[˄e\i^
`\Xcc\q$mfljZfejXZi\i~jXc\Zk li\6Hl\cjjfekc\ji`jhl\jhl`gflii X`\ek
`dgXZk\icXd`j\\eÅlmi\[\jflk`cj[Xejmfki\\em`i fee
\d\ek6C\ji„gfej\j~Z\jhl\j$
k`fejmfljXggXik`\ee\ek#ZË\jkmfki\gifa\k#\kmflj\e†k\jc\Z_\]
Ç*Ç
JfddX`i\
8mXek$gifgfj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *
;fjj`\i( @e`k`Xc`j\ic\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%/
Flk`c(
Flk`c)
Flk`c*
Flk`c+
Flk`c,
Flk`c-
Flk`c.
Flk`c/
Flk`c0
Flk`c('
Flk`c((
C\ZpZc\[\m`\[Ëlegifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ('
CXÔZ_\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (+
C\ZX_`\i[\jZ_Xi^\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (CXc\kki\[\d`jj`fe[lZ_\][\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/
<jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c[lZ_\][\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )'
C\jZfdg„k\eZ\jXkk\e[l\j[lZ_\][\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%))
C\aXcfe[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )+
C\[`X^iXdd\[\BXef%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )/
CXi\cXk`feXm\Zc\ZfddXe[`kX`i\ Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *'
C\ZXj[ËX]]X`i\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*)
CXi\ekXY`c`k„[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *+
;fjj`\i) :X[i\ic\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *Flk`c()
Flk`c(*
Flk`c(+
Flk`c(,
Flk`c(-
Flk`c(.
Flk`c(/
Flk`c(0
Flk`c)'
Flk`c)(
C\gcXe[\dXeX^\d\ek[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% */
CËfi^Xe`^iXdd\[\jkZ_\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +'
CËfi^Xe`^iXdd\[\ji\jjfliZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ++
CXdXki`Z\[\i\jgfejXY`c`k„%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +CËfi^Xe`jXk`fe\eZ\iZc\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +/
CX[\dXe[\[\i\jjfliZ\jXld„k`\i%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,'
CË\eki\k`\e[\[„c„^Xk`fe[\kZ_\ Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,)
CXÔZ_\[\kZ_\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,+
CXi„le`fe[\cXeZ \d\ek[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,C\jkfc„iXeZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,/
;fjj`\i* Gi„mf`ic\jZf”kj&[„cX`j&i`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -'
Flk`c))
Flk`c)*
Flk`c)+
Flk`c),
Flk`c)-
Flk`c).
Flk`c)/
Flk`c)0
Flk`c*'
Flk`c*(
Flk`c*)
Flk`c**
Flk`c*+
Flk`c*,
Flk`c*-
C\[`X^iXdd\[\Õlo[\jgif[l`kj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -)
C\kXYc\Xl[\jXek„Z„[\eZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -+
C\[`X^iXdd\[Ë\eZ_XŠe\d\ek[\jXZk`m`k„j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -/
C\[`X^iXdd\[\>Xekk%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% .)
CË_`jkf^iXdd\[\ji\jjfliZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% .+
C\[`X^iXdd\k\dgj$k\dgj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ./
D„k_f[\j[Ë\jk`dXk`fe[\Zf”kj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /'
C\Yl[^\k[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /)
CXgifm
`j`fe[Xejlegifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /+
CXZ_\Zb$c`jk[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /C\i\^`jki\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% //
CXÔZ_\[\i`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0'
C\gcXe[\Zfddle`ZXk`fe[lgifa\k Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0)
C\jgi„ZXlk`fejali`[`hl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0+
C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\ƒl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0-
Ç+Ç
C89FáK<Á[email protected] ;L:?<=;<GIFA<K
;fjj`\i+ I„Xc`j\ic\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0/
Flk`c*.
Flk`c*/
Flk`c*0
Flk`c+'
Flk`c+(
Flk`c+)
Flk`c+*
Flk`c++
Flk`c+,
Flk`c+-
Flk`c+.
Flk`c+/
Flk`c+0
Flk`c,'
GcXekpg\[ËleiXggfik[ËXmXeZ \d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (''
C\kXYc\Xl[\dXŠki`j\[\jc`miXYc\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (')
C\kXYc\Xl[\j_pgfk_ j\jgi`j\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ('+
C\[`X^iXdd\[\>XekkXm\ZXmXeZ\d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ('CËXmXeZ\d\ekg_pj`hl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ('/
CXmXc\liXZhl`j\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (()
C\ZfeZ\gk[Ë@G:\k[Ë@G;%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((C\kXYc\Xl[\Yfi[[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((/
C\gifZ\jjlj[\dXŠki`j\[\jdf[`Ô
ZXk`fej%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()'
CX[\dXe[\[\df[`ÔZXk`fe%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()+
C\kXYc\Xl[\dXŠki`j\[\j_\li\jgXjj„\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()C\kXYc\Xl[\dXŠki`j\[\jXZ_Xkj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()/
CXÔZ_\XZk`fei`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*'
CXdXki`Z\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*)
;fjj`\i, Gi„j\im\icË\e^X^\d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*+
Flk`c,(
Flk`c,)
Flk`c,*
Flk`c,+
Flk`c,,
Flk`c,-
Flk`c,.
Flk`c,/
Flk`c,0
Flk`c-'
CXdfk`mXk`fe[\j„hl`g`\ij[lgifa\k Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*C\j+jkpc\j[\dXeX^
\d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*/
CX^\jk`fe[\j[„jXZZfi[j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (+'
CXe„^fZ`Xk`fe%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (+)
CXi„le`fe[ËXmXeZ \d\ek[\gifa\k Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (++
C\Zfd`k„[\g`cfkX^\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (+/
CXi„le`fe[\i„jfclk`fe[\gifYc d\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,'
C\dXeX^\d\ek~[`jkXeZ\ Xm\Zm`[„f %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,)
CXdXki`Z\Xkk`kl[\$`eÕl\eZ\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,+
C\gcXe[ËXZk`fe[\Zfe[l`k\[lZ_Xe^\d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,-
;fjj`\i- :cfi\c\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,/
Flk`c-( C\iXggfik[\Zckli\[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-'
Flk`c-) CXc`jk\[\Zfekic\[\Zckli\[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-)
Flk`c-* CXi„le`fe[\Zckli\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-+
;fjj`\i. CXd„k_f[\JZild%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-Flk`c-+
Flk`c-,
Flk`c--
Flk`c-.
Flk`c-/
Flk`c-0
Flk`c.'
Flk`c.(
Flk`c.)
Flk`c.*
Flk`c.+
Flk`c.,
CXÔZ_\[\d`jj`fe[lproduct owner%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-/
CXÔZ_\[\d`jj`fe[lScrum master%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.'
C\gifZ\jjljJZild%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.)
C\ product backlog%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.+
User Story%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.CXgcXe`ÔZXk`fe[\cX release%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (./
C\gcXee`e^gfb\i%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/'
CXi„le`fe[\gcXe`Ô
ZXk`fe[\ sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/)
CXd†c„\hlfk `[`\ee\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/+
CXi\ml\[\ sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/C\ burndown chart[\sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (//
CXi„kifjg\Zk`m\[\ sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (0'
Ç,Ç
CX9fŠk\~flk`cj#
df[\[Ë\dgcf`
:fdd\eklk`c`j\i
c\jHIZf[\j[\Z\c`mi\6
1
K„c„Z_Xi^\qlec\Zk\li[\HIZf[\^iXkl`k\k
flmi\qcËXggc`ZXk`fe[\mfki\jdXikg_fe\%
2 G_fkf^iXg_`\qc\HIZf[\Xm\Zmfki\dfY`c\%
3 ;„Zflmi\qc\jZfek\elj`ek\iXZk`]jjlimfki\
jdXikg_fe\%
C\jflk`cjjfek
ZcXjj„jgXi[fjj`\i
CË`ek„i†k[\cXk_„dXk`hl\
mlgXile\og\ik
Led\el[„iflcXek
[\jflk`cj
C89FáK<Á[email protected] ;L:?<=;<GIFA<K
CXi\gi„j\ekXk`fe
m`jl\cc\[\cËflk`c
Le\j`^eXc„k`hl\
Xc„k`hl
ZcX`i\
C\jXggfikj
[\cËflk`c
\kj\jc`d`k\j
Le\m`[„ffl
lec`\e[`i\Zk
CËflk`c
C
\ejpek_ j\
CË\jj\ek`\c
\eXe^cX`j
LeZXjgiXk`hl\
L
Zfdd\ek„
LeXggif]fe[`jj\d\ek
`jj\d\ek
gfli†ki\gclj
fg„iXk`fee\c
;[email protected]<I
(
@[email protected]@[email protected]<I
C<GIFA<K
HlXe[Zfdd\eZ\legifa\k6
@
ceË\o`jk\gXj[\i ^c\`eZfekflieXYc\gfli[„Ôe`iZ\hl`gifmfhl\c\[„dXiiX^\[lgifa\k%
GXi Zfeki\# `c \jk X[d`j hlËle gifa\k e\ [f`k gXj [„dXii \i [\ dXe` i\ Õfl\ \k hlË`c \jk
e„Z\jjX`i\[\Zi„\ileXZk\[\eX`jj XeZ\[lgifa\k%:\kXZk\[\eX`jj XeZ\\jk^„e„i Xc\$
d\ekXgg\c„cXÔZ_\gifa\k%:\ikX`e\jfi^Xe`jXk`fejZ_f`j`jj\ek[\]X`i\[„dXii\ic\gifa\k
cfij [\ c˄kXYc`jj\d\ek [\ cX c\kki\ [\ d`jj`fe [l Z_\] [\ gifa\k% :\j [\lo gfj`k`fej jfek
g\ik `e\ek\j#\k\cc\jdXihl\ekkflk\jc\j[\locXe„Z\jj`k„[\cË\e^X^\d\ek]fik[Ële[„Z`$
[\li`ek\ie\#Xgg\c„[XejZ\kflmiX^\c\ZfddXe[`kX`i\%
:\k XZk\li `eÕl\ek# i\cX`j [l gifa\k [Xej cËfi^Xe`jXk`fe# ]XZ`c`k\ c\ [„iflc\d\ek [l gif$
a\kXlhlfk`[`\e#\eXggfikXeklejflk`\e#\e]X`jXekgifÔ
k\ic\gifa\k[\j\ji\cXk`fej#\k
\e^XiXek`jjXekcËXc`^e\d\ekg\idXe\ek[lgifa\kjlic\jfYa\Zk`]j[\cËfi^Xe`jXk`feZË\jk
gflihlf`fecËXgg\cc\gXi]f`j„^Xc\d\ekc\½jgfejfi¾[lgifa\k %
CËfYk\ek`fe[\cË\e^X^\d\ek[lZfddXe[`kX`i\jËfYk`\ekgXicXZcXi `ÔZXk`fe[\j\ea\lo[l
gifa\k\k[\jfYa\Zk`]j~Xkk\`e[i\#\kgXile\gi\d` i\„mXclXk`fe[\jfei\kflijli`em\j$
k`jj\d\ek%
@e`k`Xc`j\i
c\gifa\k
:X[i\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
:fdd\ekjË\eZ_XŠe\ekc\jflk`cj[\cË`e`k`Xc`jXk`fe6
C\ ZfddXe[`kX`i\ [l gifa\k \jk ÔeXc\d\ek c\ gi\d`\i XZk\li ~ XggXiXŠki\ [Xej c\ ZpZc\
[lgifa\k%@cmX„kXYc`ifl]X`i\„kXYc`ile\ÔZ_\[\gifa\k#\kefdd\ifl]X`i\efdd\ile
Z_\][\gifa\k%
Ç/Ç
;[email protected]<I
CX c\kki\ [\ d`jj `fe [l Z_\] [\ gifa\k ]fidXc`j\ jX efd`eXk`fe \k cl` [fee\ cX c„^`k `d`k„
`e[`jg\ejXYc\gfli]feZk`fee\iXlj\`e[\cËfi^Xe`jXk`fe%
C\ Z_\] [\ gifa\k \jk ZfejZ`\ek [\ j\j i\jgfejXY`c`k„j \k gfjj [\ le\ ^iXe[\ gXik`\ [\j
Zfdg„k\eZ\j Xkk\e[l\j [„Zi`k\j Xl j\`e [\ jfe fi^Xe`jXk`fe% JX gi\d` i\ d`jj`fe \jk [\
i„Xc`j\i c\ ZX_`\i [\j Z_Xi^\j [l gifa\k# hl` \jk le Xggif]fe[`jj\d\ek [\ cX ÔZ_\ gifa\k%
<egclj[\Z\kk\]fid
Xc`jXk`fe#c\[`X^iXdd\[\BXefg\id\k[\kpg\i\k[\_`„i XiZ_`j\i
c\j\ea\lo\kc\jY\jf`ej~jXk`j]X`i\%
C\ Z_\] [\ gifa\k [„Ôe`k ~ Z\ jkX[\ le\ jkiXk„^`\ [\ i„Xc`jXk`fe [l gifa\k# \e `[\ek`ÔXek
c\j g_Xj\j [\ Z\ [\ie`\i jfe ZpZc\ [\ m`\ \k c\j [`]]„i\ekj dfd\ekj [\ mXc`[Xk`fe j\j
aXcfej %
@c dfY`c`j\ c\j XZk\lij \jj\ek`\cj ~ Z\ k`ki\# \k gi„gXi\ cX i„le`fe [\ cXeZ\d\ek [l gifa\k#
hl`j\i„Xc`j\^„e„iXc\d\ekle\]f`jc\ZX_`\i[\jZ_Xi^\jmXc`[„%
(
C<[email protected]
( C\ZpZc\[\m`\[Ëlegifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%('
) CXÔZ_\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(+
* C\ZX_`\i[\jZ_Xi^\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(+ CXc\kki\[\d`jj `fe[lZ_\][\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%(/
, <
jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c
[lZ_\][\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )'
- C\jZfdg„k\eZ\jXkk\e[l\j[lZ_\][\gifa\k%%%%%%%%%))
. C\aXcfe[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%)+
/ C\[`X^iXdd\[\BXef%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% )/
0 CXi\cXk`feXm\Zc\ZfddXe[`kX`i\%%%%%%%%%%%%%%%%%%%%%%%%%%%%% *'
(' C\ZXj[ËX]]X`i\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*)
(( CXi\ek XY`c`k„[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*+
Ç0Ç
[email protected]
(
C\ZpZc\[\m`\[Ëlegifa\k
J:[email protected]@FE;L:P:C<;<[email protected]<;ËLEGIFA<K
E`m\Xl[Ë\]]fik
G_Xj\+
KiXej]\ikÆ
:ckli\
G_Xj\*
I„Xc`jXk`fe
G_Xj\)
:X[iX^\$
Gi„gXiXk`fe
G_Xj\(
@e`k`Xc`jXk`fe
A'
A)
A(
A*
A+
K\dgj
Ce schéma est un exemple de cycle de vie simplifié, en 4 phases génériques. Les cycles de vie de
projet comportent parfois 10 à 12 phases dans le cas de projets longs et complexes.
<ei„jld„
Insight
C\ZpZc\[\m`\[lgifa\k\jk[„Ôe`gXicËfi^X$
e`jXk`fe hl` XYi`k\ c\ gifa\k% @c ]XZ`c`k\ cX gi„$
gXiXk`fe `e`k`Xc\ [l gifa\k \e [„Ôe
`jjXek gXi
[„]Xlkc\jg_Xj\j[\jfe[„iflc\d\ek%
@cdXk„i`Xc`j\c˄cXYfiXk`fegif^i\jj`m\[lgif$
[l`k fl j\im`Z\ Xl Zflij [l [„iflc\d\ek [l
gifa\k%@cjkilZkli\c\j^iXe[jdfd\ekj[\i\e$
Zfeki\ \eki\ c\ ZfddXe[`kX`i\ \k c˄hl`g\ [\
i„Xc`jXk`fe[lgifa\k%
The project lifecycle is defined by the organization covering the project. It facilitates the initial preparation by defining the different project
phases by default.
It materializes the progressive elaboration of
the product or service during the course of its
production. It structures the key appointments
between the project owner and the project
team.
Ç('Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
FYa\Zk`]
U =`o\i c\ gi\d`\i e`m\Xl [\ gcXe`ÔZXk`fe [l
gifa\k#\ec\[„ZflgXek\e^iXe[\j„kXg\j#hl\
cËfeXgg\cc\g_Xj\j%
U :Xg`kXc`j\ic\jd\`cc\li\jgiXk`hl\j[\[„ifl$
c\d\ek [Ële gifa\k \k [Ë\eZ_XŠe\d\ek [\ j\j
g_Xj\j%
U 8c`^e\i kflj c\j gifa\kj j\dYcXYc\j jli le
d†d\ [„iflc\d\ek# \k \e ]XZ`c`k\i cX jli$
m\`ccXeZ\gXicX[`i\Zk`fe%
:fek\ok\
8l [„dXiiX^\ [Ële gifa\k# cË`[\ek`ÔZXk`fe [l
ZpZc\ [\ m`\ \jk le\ XZk`m`k„ Zc„% C\ Z_f`o [l
ZpZc\[\m`\Zfe[`k`fee\cXgif[lZk`fe[\jgi\$
d` i\jgi„m`j`fej#~cX]f`j\eZ\hl`ZfeZ\ie\
c\j[„cX`j\kc\jZf”kj%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
le [`jgfj`k`] ½ Xek`$i\kfli ¾ 1 c\j [„Z`j`fej
gi`j\jXlaXcfejfeka priori`ii„m\ij`Yc\j%
U K\jk\icX]XZ`c`k„[\Zfdgi„_\ej`fe[lZpZc\
[\m`\Xm\ZleZXe[
`[\#\kXaljk\ij`e„Z\jjX`i\
c\jefdj[\g_Xj\jgflihlË`cjjf`\ekc\jgclj
\ogc`Z`k\jgfjj`Yc\j%
U =X`i\mXc`[\ic\ZpZc\[\m`\[lgifa\kgXic\
ZfddXe[`kX`i\1`c\jkgXik `Zlc` i\d\ek`dgfi$
kXekhlË`ci\g i\~hl\cjdfd\ekjmfljXcc\qc\
jfcc`Z`k\igflic\]iXeZ_`jj\d\ek[\jaXcfej%
Le cycle de vie
rythme la planification du projet
en définissant les
phases, les grands
livrables attendus
et les points
de validation.
D„k_f[fcf^`\\kZfej\`cj
:_Xhl\ g_Xj\ [l ZpZc\ [\ m`\ g\lk \ejl`k\
†ki\[„kX`cc„\\ed\ek`feeXekc\jXZk`m`k„jZc„j
[\cXg_Xj\1~cË`ek„i`\li[\Z_Xhl\g_Xj\jfek
i„Xc`j„j[\jcfkj[\kiXm
Xloe`m\Xl^cfYXc \k
[\jkZ_\je`m\XlgcljÔe[\[„kX`c %:\mfZX$
YlcX`i\ g\lk mXi`\i [Ële\ fi^Xe`jXk`fe ~ le\
Xlki\# \k `c \jk `dgfik Xek [\ c\ ZcXi `Ô\i Xm\Z
c\jgXik`\jgi\eXek\j[lgifa\k%
DX`j c\ ZpZc\ [\ m`\ e\ [f`k gXj Zflm
i`i Z\
e`m\Xl[\[„kX`cÔe1`c[f`k[fee\ile\m`j`fe
^cfYXc\[l[„iflc\d\ek[lgifa\k#gXikX^\XYc\
]XZ`c\d\ekXm\Zc\ZfddXe[`kX`i\%
U I\g„i\icXeXkli\\kc\jZXiXZk„i`jk`hl\j[l
gifa\k~[„dXii\i%
U @[\ek`Ô\ijË`c\o`jk\[\jZpZc\j[\m`\[\gif$
a\k ½ jkXe[Xi[j ¾ hl` g\lm\ek jËXggc`hl\i Xl
gifa\k1`cjjfek[„Zi`kj[Xejc\jfi^Xe
`jXk`fej
[fekc\e`m\Xl[\dXkli`k„\edXeX^\d\ek[\
gifa\k \jk XmXeZ„# dX`j `c eËp X ^„e„iXc\d\ek
gXj[\ZpZc\[\m`\[Xejc\jfi^Xe`jXk`fejhl`
Zfdd\eZ\ek ~ jË`ek„i\jj\i Xl dXeX^\d\ek
[\ gifa\k% :\ikX`ej ZpZc\j [\ m`\ jfek [„Ôe`j
[Xej [\j [fZld\ekj d„k_f[fcf^`hl\j ^„e„$
i`hl\j½ZpZc\\eM¾[\cË`e^„e`\i`\jpjk d\#
½ ZpZc\ \e jg`iXc\ ¾ [l IXg`[ 8ggc`ZXk`fe
;\m\cfgd\ek#JZild#JK8><>8K< %
U 8ggc`hl\i# X[Xgk\i fl Zi„\i c\ ZpZc\ [\ m`\
\ei\jg\ZkXekc\]fidXc`jd\jl`mXek1
Ç ;„Zflg\ic\gifa\k\eg_Xj\j%:_Xhl\g_Xj\
\jkXjjfZ`„\~le\[li„\gi„Z`j\%
Ç 8jjfZ`\ileaXcfe#i\gi„j\ek„gXilecfjXe^\#~
Z_Xhl\Ôe[\g_Xj\1c\aXcfe[„Ôe`k[\jfYa\Z$
k`]j `ek\id„[`X`i\j [\ gifa\k \k d\k \e gcXZ\
Ç((Ç
8mXekX^\j
O C\ ZpZc\ [\ m`\ [\ gifa\k \jk ~ cX ]f`j le flk`c
[\gif[lZk`m`k„[lZ_\][\gifa\k\kleflk`c[\
d`j\jfljZfekic\[lgifa\k%
O @c Xjjli\ Xljj` cX d`j\ \e Zf_„i\eZ\ [l dXeX$
^\d\ek [\j gifa\kj Xl e`m\Xl ^cfYXc [\ cËfi^X$
e`jXk`fe%
O @cX`[\c\Z_\][\gifa\k~Xek`Z`g\i\k~gi„gXi\i
jfegifa\k%
Gi„ZXlk`fej~gi\e[i\
O C\Z_f`o[lZpZc\[\m`\Xggifgi`„\jk[„Z`j`]Xl
kflk[„Ylk[lgifa\k%@c[f`k†ki\mXc`[„gXicX[`i\Z$
k`fe#\kgXi[\jZ_\]j[\gifa\k\og„i`d\ek„j%
O CXd`j\\eÅlmi\[lZpZc\[\m`\\jk~]X`i\[\
dXe` i\ jpjk„dXk`hl\# kflk \e Zfej\imXek [\
cX jflgc\jj\# gfli jËX[Xgk \i Xlo gXik`ZlcXi`k„j
`e„m`kXYc\j[\kflkgifa\k%
C\ZpZc\[\m`\[Ëlegifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
(
[email protected]<[email protected](
[email protected]
(
C\ZpZc\[\m`\[Ëlegifa\k
:fdd\ek†ki\gclj\]ÔZXZ\6
C\ZpZc\[\m`\gfli]fidXc`j\i
c˄cXYfiXk`fegif^i\jj`m\[lgifa\k
8ggc`hl\ileZpZc\[\m`\~legifa\k
CË\eZ_XŠe\d\ek [\j g_Xj\j g\id\k [\ gif$
[l`i\gif^i\jj`m\d
\ekc\i„jlckXk[lgifa\k#[\
dXe` i\[\gclj\egcljZfeZi k\#\k[ËXmXeZ \i
X`ej`[XejleZpZc\[ËXYjkiXZk`fe1
Ç jg„Z`ÔZXk`fe[lY\jf`e#c\gcljXYjkiX`k 2
Ç ZfeZ\gk`fe [\ cËXiZ_`k\Zkli\ [\ cX jfclk`fe
gflijXk`j]X`i\Z\Y\jf`e2
Ç ZfeZ\gk `fe[\cË\ej\dYc\[\j„c„d\ekj[\cX
jfclk`fe[„Ôe`k`m\2
Ç jg„Z`ÔZXk`fe k\Z_e`hl\ [\j „c„d\ekj [\ cX
jfclk`fe[„Ôe`k`m\2
Ç „cXYfiXk`fe [\ Z\j „c„d\ekj c\ gclj
ZfeZi\k 2
Ç `ek„^iXk`fe\kZfdY`e
X`jfe[\Z\j„c„d
\ekj#
\]]\Zkl„j[\dXe` i\ZfeZfd
`kXek\Xm\Zc\j
k\jkjXggifgi`„j%
C\j [`]]„i\ek\j g_Xj\j gifg
fj„\j Z`$[\jjlj
jfek `e[`hl„\j [\ dXe` i\ ^„e„i`hl\% <cc\j
jfek ^„e„iXc\d\ek i\gi`j\j [\ dXe` i\ gclj
fl df`ej gifZ_\ [Xej c\j ZpZc\j [\ m`\ \o`j$
kXekj%
CËXggc`ZXk`fe[ËleZpZc\[\m`\~legifa\kjl`k
legifZ\jjlj\ehlXki\„kXg\j1
U Gfli Z_Xhl\ g_Xj\ [l ZpZc\ [\ m`\# m„i`Ô\i
cXg\ik`e\eZ\[\jfeXggc`ZXk`fe\kjfee`m\Xl
[ËXggc`ZXk`fe\eki\Zfdgc\k\ki„[l`k %
U 8l j\`e [\ Z_Xhl\ g_Xj\ 1 j„c\Zk`fee\i c\j
c`miXYc\j Zc„j hl` Zfe[`k `fee\ifek cX i„ljj`k\
[lgifa\k%=fZXc`j\ic\gifa\kjlicËfYk\ek`fe[\
Z\jc`miXYc\j%
U 8eXcpj\i c\j Zfdg„k\eZ\j i\hl`j\j gfli cX
i„ljj`k\ [l gifa\k \k „mXcl\i cX ZXgXZ`k„ [\
cËfi^Xe`jXk`fehl`\eki\gi\e[c\gifa\k~]fli$
e`i Z\j Zfdg„k\eZ\j# jf`k gXi [\j i\jj fliZ\j
`ek\ie\j# jf`k gXi c\ i\Zflij ~ [\j Zfdg„$
k\eZ\j\ok\ie\j%
U 8jjfZ`\ic\jZi`k i\j[ËXZZ\gkXk`fe[lgifa\k
[„Ôe`j [Xej c\ ZX_`\i [\j Z_Xi^\j Xlo [`]]„$
i\ekj aXcfej [l ZpZc\ [\ m`\% :\kk\ „kXg\ \jk
`dgfikXek\# [Xej cX d\jli\ f“ cX k\e[XeZ\
_XY`kl\cc\ \jk [\ m„i`Ô\i c\j Zi`k i\j [ËXZZ\g$
kXk`fe [l gifa\k cfij [l [\ie
`\i aXcfe% Fi# `c
\jk g\ik`e\ek [\ Z_\iZ_\i ~ fYk\e`i [\ miX`\j
mXc`[Xk`fej [l gifa\k [ j c\j aXcfej `ek\id„$
[`X`i\j#\k[\giflm\iXl[fee\li[Ëfi[i\hl\
c˄hl`g\ gifa\k \jk Y`\e \e kiX`e [\ i„gfe[i\
~j\jY\jf`ej%
Ç()Ç
[email protected]
(
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
C\½ZpZc\\eM¾\jkXggc`ZXYc\[Xejc\jgif$
a\kj[\[„m\cfgg\d\ek[\jpjk d\j1
U jpjk d\ k\Z_efcf^`hl\ Zfdgc\o\ 1 Xm`fe#
mf`kli\#\kZ%2
U jpjk d\[Ë`e]fidXk`fe%
@c dXk„i`Xc`j\ cX gif^i\jj`m`k„ [\ c˄cXYfiXk`fe
[l gifa\k# hl` gXjj\ gXi [\j g_Xj\j [\ gclj
\egcljZfeZi k\j#aljh
lË~cXi„Xc`jXk`fed†d\
[\jZfdgfjXekj%
@c`dgfj\cXZi„Xk`fe[\j[fjj`\ij[\k\jkj[ j
c\jg_Xj\jXdfek[\gifa\k1
U c\jk\jkj[Ë\ej\dYc\jfek[„Ôe`jg\e[XekcX
g_Xj\[\jg„Z`ÔZXk`fe2
U c\j k\jkj [Ë`ek„^iXk`fe jfek [„Ôe`j g\e[Xek
cXg_Xj\[\ZfeZ\gk`fe2
U c\j k\jkj le`k X`i\j jfek [„Ôe
`j g\e[Xek cX
g_Xj\[\[„Ôe`k`fe%
E`m\Xl
[ËXYjkiXZk`fe
C\ ½ ZpZc\ \e N ¾ \jk Xggc`Z XYc\ efkXdd\ek
[Xejc\jgifa\kj[\[„m\cfgg\d\ek[\jpjk d\
[Ë`e]fidXk`fe\k[Xejc\jgifa\kj[\i„fi^Xe`$
jXk`fe# [ j hlË`c p X mfcfek„ [\ jËXjjli\i [\
cX g\ik`e\eZ\ [\ cX jfclk`fe hl` mX †ki\ ^„e„$
iXc`j„\1
U le gi\d`\i Zfek\el gXik`\c \jk i„Xc`j„ gl`j
k\jk„jlilej`k\g`cfk\2
U c\ i\kfli [Ê\og„i`\eZ\ [l j`k\ g`cfk\ [„Ô$
e`kc\jXaljk \d\ekj~Xggc`hl\ijlic\gi\d`\i
Zfek\el i„Xc`j„# \k g\id\k [ËX]Ôe\i cX [„Ôe`$
k`fe[li\jk\[lgifa\k% O
E`m\Xl
[ËXYjkiXZk`fe
:pZc\\eM
Jg„Z`]`ZXk`fe
K\jk[Ë\ej\dYc\
;fjj`\i[\jk\jkj
i„Xc`j„j
:X_`\i
[\j:_Xi^\j
:feZ\gk`fe
K\jk[Ë`ek„^iXk`fe
Jg„Z`]`ZXk`fe
k\Z_e`hl\[l
9\jf`e
;fjj`\i[\jk\jkj
i„Xc`j„j
;„]`e`k`fe
K\jkle`kX`i\
;fjj`\i[\
[„]`e`k`fe
;fjj`\i[\jk\jkj
i„Xc`j„j
=XYi`ZXk`fe
:fdgfjXekj
gif[l`kj
K\dgj
:pZc\\eN
Jg„Z`]`ZXk`fe
K\jk[Ë\ej\dYc\
:X_`\i[\jZ_Xi^\j
[\kflkc\gifa\k
;fjj`\i[\j
k\jkji„Xc`j„j
J`k\g`cfk\
:feZ\gk`fe
K\jk[Ë`ek„^iXk`fe
:feZ\gk`fe
Jg„Z`]`ZXk`fek\Z_e`hl\
[lY\jf`egflij`k\g`cfk\
;„]`e`k`fe
;fjj`\i[\[„]`e`k`fe
gflij`k\g`cfk\
Jg„Z`]`ZXk`fek\Z_e`hl\
[lY\jf`e[\kflkc\gifa\k
K\jkle`kX`i\
;fjj`\i[\jk\jkj
i„Xc`j„j
=XYi`ZXk`fe
:fdgfjXekjgif[l`kj
[lj`k\g`cfk\
;fjj`\i[\j
k\jkji„Xc`j„j
;„]`e`k`fe
K\jkle`kX`i\
;fjj`\i[\[„]`e`k`fe
[\kflkc\gifa\k
;fjj`\i[\j
k\jkji„Xc`j„j
=XYi`ZXk`fe
:fdgfjXekjgif[l`kj
[\kflkc\gifa\k
K\dgj
Ç(*Ç
C\ZpZc\[\m`\[Ëlegifa\k
© Dunod – Toute reproduction non autorisée est un délit.
:8J[\j½ZpZc\j\eM¾\k[\j½ZpZc\j\eN¾
[email protected]
)
CXÔZ_\gifa\k
ML<[email protected]<JLIC<:FEK<EL;ËLE<[email protected]:?<GIFA<K
=`Z_\gifa\k
=`eXc`k„ÆFYa\Zk`]jÆ9\jf`ej~jXk`j]X`i\
›=`eXc`k„[lgifa\[email protected]„i†kgflicËfi^Xe`jXk`fe
Æ8[„hlXk`fe~cXjkiXk„^`\[\cËfi^Xe`jXk`fe
ÆI\kflijli`em\jk`jj\d\ek
›Gif[l`k#j\im`Z\Xkk\e[l
Æ;\jZi`gk`fe[\j\o`^\eZ\j\k[\jfYa\Zk`]jd\jliXYc\jdXa\lij
Æ;„]`e`k`fe[\jZi`k i\j[\jlZZ jZfii\jgfe[Xekj
Æ?pgfk_ j\jgi`j\jgflicXeZ\ic\gifa\k
Fi^Xe`jXk`fe
›Efd[lZ_\][\gifa\k\ke`m\Xl[ËXlkfi`k„
›Efd[lZfddXe[`kX`i\\k[\Z\cl`hl`Xggfj\iXcXj`^eXkli\
[ËXZZ\gkXk`fe[lgifa\k
:fek\ok\[lgifa\k
› =fiZ\j\k]X`Yc\jj\j[\cËfi^Xe`jXk`fe#d\eXZ\j\kfggfikle`k„j
›:fekiX`ek\j\ok\ie\j\kZfekiX`ek\j`ek\ie\j
›;„g\e[XeZ\j\ok\ie\j#k\cc\jhl\efid\j#c`Z\eZ\j#Yi\m\kj
›@ek\i]XZ\jXm\Zc\jXlki\jgXik`\j`ek„i\jj„\j[XejcËfi^Xe`jXk`fe
C`d`k\j[lgifa\k
›C`d`k\jZfekiXZkl\cc\j]feZk`fee\cc\j#^„f^iXg_`hl\j\k\oZclj`fej
I`jhl\j
Dfp\ejXccfl„j
›*~,i`jhl\j`dd„[`Xk\d\ek
`[\ek`]`XYc\j
›9l[^\k
›GcXee`e^aXcfej
<ei„jld„
Insight
CXÔZ_\gifa\kZfejk`kl\cXZXik\[Ë`[\ek`k„[l
gifa\k% <cc\ ]fidXc`j\ cËXZk\ [\ eX`jjXeZ\ [l
gifa\k\k\e[„Zi`kc\j[fee„\jjkilZkliXek\j%
=fZXc`j„\jlic\jY\jf`ej\kc\j\ea\lo#\cc\\jk
lk`c`j„\cfij[\jgi`j\j[\[„Z`j `fegflijËXjjl$
i\i[ldX`ek`\e[\cËXc`^e\d\ek[lgifa\k%
Jpek_„k`hl\# \cc\ Ôo\ c\ gi\d
`\i ZX[i\ [\
i„Õ\o`fe hl` Zfe[l`iX ~ le ]lkli [fZld\ek
gclj[„kX`cc„1c\ZX_`\i[\jZ_Xi^\j[lgifa\k%
The project charter constitutes the blue print
of the project. It formalizes the starting point of
the project and describes the structuring data.
Focused on the needs and the stakes, it is used
in the decision making to assure the ongoing
alignment of the project.
Synthetic, it defines the initial brainstorming
framework which will lead to a more detailed
document: the scope statement of the project.
Ç(+Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
CX ÔZ_\ gifa\k [„Zi`k cË\ej\dYc\ [\j `e]fi$
dXk`fej]fe[Xki`Z\j[lgifa\k%<cc\g\id\kXl
Z_\][\gifa\k[\[`jgfj\i[\gf`ekj[\i\g i\
g„i\ee\jgfli1
Ç i„Xc`j\ic\[„m\cfgg\d\ek[„kX`cc„[lgifa\k2
Ç `[\ek`Ô\ic\jZfdg„k\eZ\ji\hl`j\j2
Ç d\kki\\edXiZ_\c\gifa\k2
Ç Zfejkil`i\c\j[fjj`\ij[ËX`[\~cX[„Z`j `fe\e
Zflij[\i„Xc`jXk`fe2
Ç gi„gXi\ic\jZfd`k„j[\g`cfkX^\2
Ç jkilZkli\i c\j [fjj `\ij [\ mXc`[
Xk`fe [\j
c`miXYc\jgif[l`kj%
:fek\ok\
C˄cXYfiXk`fe [\ cX ÔZ_\ gifa\k `ek\im`\ek \e
[„Ylk [\ gifa\k% <cc\ \jk i„Xc`j„\ jf`k gXi c\
ZfddXe[`kX`i\ [l gifa\k# jf`k gXi c\ Z_\] [\
gifa\k cl`$d†d\ XpXek i\ƒl [„c„^Xk`fe [l
ZfddXe[`kX`i\% <cc\ \jk ]fid
\cc\d\ek mXc`[„\
gXi cX [`i\Zk`fe [\ cËfi^Xe`jXk`fe hl` \eki\$
gi\e[c\gifa\k%CXÔZ_\gifa\kj\ik[\YXj\~
cXZfddle`ZXk`fe`e`k`Xc\jlic\gifa\k%
+ C\i\jgfejXYc\fi^Xe
`j\leZfd`k„[\i\c\Z$
kli\#Zfejk`kl„[\j[`i`^\Xekj[\cËfi^Xe`jXk`fe
\k [\ ZfccXYfiXk\lij fg„iXk`fee\cj [`i\Zk \$
d\ekZfeZ\ie„jgXic\ji„jlckXkjXkk\e[lj[l
gifa\k%
, C\j[`]]„i\ek\ji\dXihl\j`jjl\j[lZfd`k„
[\i\c\Zkli\jfek`ek„^i„\j[XejcXÔZ_\gifa\k
ÔeXc\#hl`g\lk†ki\jfld
`j\gfliXggifY
Xk`fe
]fid\cc\~cX[`i\Zk`fe[\cË\eki\gi`j\\kmXg\i$
d\kki\c\cXeZ \d\ekf]ÔZ`\c[lgifa\k%
[email protected]
)
Dans le registre
de l’état civil
des projets
de l’entreprise,
la fiche projet
est le certificat
de naissance.
D„k_f[fcf^`\\kZfej\`cj
C\ Z_f`o [\j g\ijfee\j ~ `dgc`hl\i [Xej c\j
i„le`fej [\ kiXmX`c \jk ZXg`kXc 1 `c Zfem`\ek [\
jXmf`ijfik`i[lZX[i\[\jZfccXYfiXk\lij_XY`$
kl\cc\d\ek `dgc`hl„j% CX Zfdgi„_
\ej`fe \k cX
m`j`fe`e`k`Xc\[li\jg
fejXYc\cl`g\id
\kk\ek[\
[„k\Zk\i c\j XZk\lij ZfeZ\ie„j Xl j\ej cXi^\
gXic\i„jlckXk[lgifa\k%
C\Zfd`k„[\i\c\Zkli\\jkle[`jgfj`k`]`dgfi$
kXek gfli ^XiXek`i cX jfc`[`k„ [\ cË\e^X^\d\ek
[\j[`i`^\Xekj[\cËfi^Xe
`jXk`fejlic\gifa\k% O
:fdd\ekcËlk`c`j\i6
( C\ ZfddXe[`kX`i\ gfik\li [l gifa\k [„Z`[\
jË`cgi\e[cXi\jgfejXY`c`k„[\cXi„[XZk`fe[\cX
ÔZ_\gifa\kfljË`c]X`kXgg\c~le\k`\iZ\g\i$
jfee\# hl` gfliiX`k †ki\# gXi \o\dgc\# c\ Z_\]
[\ gifa\k gi\jj\ek`% :\ [\ie`\i [\m`\ek Xcfij
i\jgfejXYc\[\c˄cXYfiXk`fe[\cXÔZ_\gifa\k#
cX mXc`[Xk`fe ÔeXc\ i\jk Xek Xl e`m\Xl [\j [`i`$
^\Xekj[\cËfi^Xe`jXk`fe%
) C\i\jgfejXYc\`[\ek`Ô\c\jXZk\lijZc„j[\
cËfi^Xe`jXk`fe#mf`i\_fij[\cËfi^Xe`jXk`fe#hl`
g\lm\ekXggfik\ile„ZcX`iX^\g\ik`e\ekjlic\
gifa\kk\chlË`dX^`e„%@cfi^Xe`j\[\ji„le`fej[\
kiXmX`c#gcli`[`jZ`gc`eX`i\j\kgcli`Zlckli\cc\j%
* C\i\jgfejXYc\Zfejkil`kcXÔZ_\gifa\kgXi
`k„iXk`fej jlZZ\jj`m\j# \e i„[`^\Xek Z_XZle
[\jZfdgk\j$i\e[lj[\ji„le`fej%
Ç(,Ç
8mXekX^\j
O CX ÔZ_\ gifa\k ]fidXc`j\ c\ ZX[i\ [\ [„gXik [l
gifa\kgfli^XiXek`ihl\cX[`i\Zk `fe[\cËfi^Xe`$
jXk`fe\jk[ËXZZfi[Xm\ZcË`ek\ek`fe[lgifa\k%
O <cc\ZcXi`Ô\c\j[fee„\j]fe[Xki`Z\j[lgifa\k%
Gi„ZXlk`fej~gi\e[i\
O CX
ÔZ_\ gifa\k [f`k i\jk\i jpek_„k`hl\ 1 \eki\
le\\khlXki\gX^\jXldXo`dld%
`i c\ gXe\c [\j g\i$
O C\ Z_\] [\ gifa\k [f`k „cXi^
jfee\jjfcc`Z`k„\jgfli^XiXek `icXg\ik `e\eZ\[l
Zfek\el[\cXÔZ_\gifa\k%
CXÔZ_\gifa\k
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]
*
C\ZX_`\i[\jZ_Xi^\j
ML<[email protected]<JLIC<:FEK<EL;ËLE:[email protected]<I
;<J:?8I><JGIFA<K
( @ekif[lZk`feÆGi„j\ekXk`fe^„e„iXc\[lgifYc
›?`jkfi`hl\„kXk[\cË\o`jkXek
) <ea\loÆFYa\Zk`]j
›<ea\lo#`ek„i†kgflicËfi^Xe`jXk`fe
›8[„hlXk`fe~cXjkiXk„^`\[\cËfi^Xe`jXk`fe
* G„i`d ki\#`ek\i]XZ\j\k_pgfk_ j\j[\[„gXik
›G„i`d ki\[lgifa\k1Z\hl`]X`kgXik`\[lZfek\el#
\kZ\hlË`c\jke„Z\jjX`i\[Ë\oZcli\[\dXe` i\\ogc`Z`k\
›;„g\e[XeZ\j\ok\ie\j#k\cc\jhl\c`Z\eZ\j#Yi\m\kj
›@ek\i]XZ\jXm\Zc\jXlki\jgXik`\jgi\eXek\j
›?pgfk_ j\jgi`j\jgflicXeZ\i\k[„]`e`ic\gifa\k
- Jfclk`fej\ogcfi„\jfl~\ogcfi\i
›C\jjfclk`fej[„a~\ogcfi„\j#\oZcl\jflZfej\`cc„\j
›C\jjfclk`fej~\ogcfi\im`j$~$m`j[\gf`ekjZi`k`hl\j
jXejjfclk`feZfeel\~Z\afli
d\
+ I„jlckXkjXkk\e[lj
›Gi`eZ`gXloj\im`Z\j
Xkk\e[lj
›<ogi\jj`fe]feZk`fee\cc\
[lY\jf`e
›:pZc\[Ëlk`c`jXk`fe
[lgif[l`k&jpjk d\
›=feZk`fej[\j\im`Z\
›:fekiX`ek\j
, C\jc`miXYc\jXkk\e[lj
›Fi^Xe`^iXdd\[\jkZ_\j[\gi\d`\ie`m\Xl
›:i`k i\j[ËXZZ\gkXk`fe[\jc`miXYc\j
.
Fi^Xe`jXk`fe[lgifa\k
@[\ek`]`ZXk`fe[\jd\dYi\j[\c˄hl`g\gifa\k\k[\jgXik`\jgi\eXek\j
/ DXZifgcXee`e^
›AXcfej`dg„iXk`]j
\kc\lij[Xk\jjfl_X`k„\j
›G_Xj\j[lgifa\k\kaXcfej
[\]`e[\g_Xj\
0 9l[^\k
:\kk\`e]fidXk`fee\]`^li\
gXjj`ZfejlckXk`fe
(' I`jhl\j
›C\ji`jhl\jdXa\lij
›C\jgcXej[\i„gfej\
Xloi`jhl\j
I„jld„
Insight
C\ ZX_`\i [\j Z_Xi^\j gifa\k Zfejk`kl\ c\
ZfekiXk hl` \jk gXjj„ \eki\ le\ „hl`g\ [\
i„Xc`jXk`fe g`cfk„\ gXi le Z_\] [\ gifa\k \k c\
ZfddXe[`kX`i\[lgifa\k%
C\ZfddXe[`kX`i\g\lk†ki\jf`klei\jg
fejXYc\
`ek\ie\Xlj\`e[\cËfi^Xe`jXk`fe#jf`kleZc`\ek
\ok\ie\#Xm\Zc\hl\cle\i\cXk `feZfdd\iZ`Xc\
\jk efl„\% ;Xej Z\ [\ie`\i ZXj# c\ ZX_`\i [\j
Z_Xi^\j gifa\k i\gi„j\ek\ c\ gi\d`\i [fZl$
d\ek af`ek \e Xee\o\ Xl ZfekiXk Zfdd\iZ`Xc
gXjj„\eki\c\Zc`\ek\kc\]flie`jj\li%
@c[fee\XlZ_\][\gifa\kc\ZX[i\[\i„]„i\eZ\
[\j\jXZk`fejkflkXlcfe^[\cË\o„Zlk`fe%
The scope statement constitutes an agreement
between the team realizing the project steered
by the project manager and the project owner.
The project owner can be a person within
the organization or a customer outside the
company, with whom a commercial relationship
has been established.
In the latter case, the scope statement represents the first document joined in appendix to
the commercial contract signed between the
customer and the supplier.
It gives the project manager the framework of
its actions throughout the execution.
Ç(-Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\ ZX_`\i [\j Z_Xi^\j gifa\k [„Zi`k c\j i„jlc$
kXkjXkk\e[lj[lgifa\k#\ek\id\j[\c`miXYc\j
g_pj`hl\j# Zfdd\ \e k\id\j [\ Z_Xe^
\d\ekj
jfZ`Xlo#Zfdgfik\d\ekXloflfi^Xe`jXk`fee\cj
fg„i„j%@cmX†ki\lk`c`j„gi`eZ`gXc\d\ekgfli1
U Zfejkil`i\c\gcXe[\dXeX^\d\ek[\gifa\k2
U Zfejk`kl\ic˄hl`g\[\gifa\k2
U gi„gXi\icXZfddle
`ZXk`fejlic\gifa\k#[ j
c\jgi\d` i\jd`elk\j[\jfecXeZ\d\ek2
U `[\ek`Ô\ic\jY\jf`ej\kc\j\o`^\eZ\j~jXk`j$
]X`i\# \k fi^Xe
`j\i cË\o„Z lk`fe [l gifa\k gfli
^XiXek`ihlË`cjj\ifekjXk`j]X`kj2
U [„kX`cc\i c\ gcXee`e^ gi„m`j`fee\c# c\ Yl[^\k
\kc\i\^`jki\[\ji`jhl\j[lgifa\k%
:fek\ok\
C˄cXYfiXk`fe [l ZX_`\i [\j Z_Xi^\j gifa\k
`ek\im`\ek \e [„Ylk [\ gifa\k# Xgi j cX i„Xc`$
jXk`fe [\ cX ÔZ_\ gifa\k% @c \jk ^„e„iXc\d\ek
i„Xc`j„ gXi c\ Z_\] [\ gifa\k# XpXek i\ƒl [„c„$
^Xk`fe [l ZfddXe[`kX`i\% @c \jk ]fid\cc\d\ek
mXc`[„ gXi cX [`i\Zk`fe [\ cËfi^Xe`jXk`fe hl`
\eki\gi\e[c\gifa\k%
[email protected]
*
* C\ i\jgfejXYc\ i„[`^\ [\j m\ij `fej jlZ$
Z\jj`m\j[l[fZld\ek#hlË`cZfdgc k\XlÔc[\
cË\Xl[\jkiXmXlo%
+ C\ [fZld\ek ÔeXc \jk jfld`j gfli mXc`[X$ « On appelle
k`feXlZfddXe[`kX`i\[lgifa\k#fl~cXjkilZ$ cahier des charges
un volume
kli\[\mXc`[Xk`fe[„Ôe`\jlic\gifa\k%
destiné à définir
D„k_f[fcf^`\\kZfej\`cj
une commande,
U @c \jk Yfe hl\ c\ Z_\] [\ gifa\k lk`c`j\ [ j dans lequel tout
c\ [„Ylk le gcXe kpg\ [\ ZX_`\i [\j Z_Xi^\j% est prévu, sauf
:\cXcl`g\id
\k[\Zfddle
`hl\i~cË\ej\dYc\ la bonne foi
[l ^iflg\ [\ kiXmX`c cX kfkXc`k„ [\j ilYi`hl\j du vendeur »,
hl`[f`m\ek†ki\i\ej\`^e„\j#\k[\Zfdgc„k\i Auguste Detoeuf.
Xl]li\k~d\jli\Z\[fZld\ek%
U CXi\c\Zkli\i„^lc` i\gXile½ZXe[`[\¾\jk
le\Yfee\giXk`hl\gflim„i`Ô\ihl\c\^iflg\
e\ [„i`m\ gXj [\ jfe fYa\Zk `] \k e\ g\i[ gXj
\e\]ÔZXZ`k„%
U ;Xejc\ZXj[\gifa\ki„Xc`j„gXile]flie`j$
j\li#c\ZX_`\i[\jZ_Xi^\jgifa\kg\lk†ki\le
[fZld\ek [\ ZfejlckXk`fe% Jfe Zfek\el [f`k
cX`jj\i jl]ÔjXdd\ek [\ dXi^\ [\ dXeÅlmi\
Xlo]flie`jj\lijZfejlck„jhlXekXlodfp\ej
~ [„gcfp\i# \k g\id\kki\ X`ej` le\ ZfekiXZ$
klXc`jXk`feXm\ZfYc`^Xk`fe[\i„jlckXkj% O
:fdd\ekcËlk`c`j\i6
8mXekX^\j
( C\Z_\][\gifa\kgi\e[Zfdd\i„]„i\eZ\[\
kiXmX`ccXÔZ_\gifa\k#mXc`[„\gXic\ZfddXe$
[`kX`i\% @c i\Zl\`cc\ cË\ej\dYc\ [\j `e]fid
X$
k`fej[„a~[`jgfe`Yc\jjlic\jla\k1ZX_`\i[\j
Z_Xi^\j ZfdgXiXYc\# [fZld\ek [Ë\ogi\jj`fe
[\ Y\jf`e jli [\j jla\kj gifZ_\j# \k [fjj`\i
[\i\kfli[Ë\og„i`\eZ\[\gifa\kjZfdgXiXYc\j
Xlj\`e[\cËfi^Xe`jXk`fe%
) @c `[\ek`Ô\ c\j XZk\lij ZfeZ\ie
„j gXi c\
Zfek\el [l gifa\k# \k fi^Xe`j\ [\j i„le`fej
[\ kiXmX`c% :\j i„le`fej dfY`c`j\ek [\ gi„]„$
i\eZ\ [\j XZk\lij [\ [`]]„i\ekj j\im`Z\j# [\
[`]]„i\ek\j fi`^`e\j# gfli gifÔk\i [\j „ZcX`$
iX^\j mXi`„j# \k [fee
\i [\ c˄k\e[
l\ \k [\ cX
gif]fe[\liXlokiXmXlo%
Ç(.Ç
O C\ZX_`\i[\jZ_Xi^\jgifa\k[„Zi`kc\ji„jlck
Xkj
\kc\jc`miXYc\jXkk\e[lj#hl`i\gi„j\ek\ekcXiX`$
jfe[ˆki\[lgifa\k%LegcXegi„Z`j[\jilYi`hl\j
\jkZXg`kXc%
Gi„ZXlk`fej~gi\e[i\
O C\ Z_\] [\ gifa\k [f`k m`j\i cË\o_Xljk`m`k„% C\j
df[`ÔZXk`feje„Z\jjX`i\jgcljkXi[gfligXcc`\i
le flYc` ~ Z\ jkX[\ jfek gfk\ek`\cc\d\ek ki j
Zf”k\lj\j%
XeZ\m`j$~$m`j[\j
O @c[f`kjXmf`igi\e[i\[\cX[`jk
Z_f`o_XY`kl\cc\d\ek]X`kj#\k[\jjfclk `fejlk`c`$
j„\j^„e„iXc\d\ek%
C\ZX_`\i[\jZ_Xi^\j
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]
+
CXc\kki\[\d`jj`fe[lZ_\][\gifa\k
C<[email protected]:CyJ;ËLE<C<KKI<;<[email protected]@FE
C\kki\[\d`jj`fe[\D%%%%#
Z_\][\gifa\kjlic\gifa\k%%%
@%:fejkXk`e`k`Xc
@@%<ea\lo\kfYa\Zk`]j
C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[lj
@@@%D`jj`fe[lZ_\][\gifa\k
Dfek\ic˄hl`g\gifa\k
;„]`e`i\kd\kki\\egcXZ\cX[„dXiZ_\gflid\e\i~Y`\ec\
gifa\k#\eZfe]fid`k„Xm\Zc\jgifZ„[li\j\kc\jljX^\j[\
cËfi^Xe`jXk`fe
>„i\i\kZffi[fee\ikflk\jc\jXZk`fej[lgifa\kgfli
Xkk\`e[i\cËfYa\Zk`]
ycXYfi\ic\jflk`cj\kkXYc\Xlo[\Yfi[e„Z\jjX`i\j~cX
dXŠki`j\[\cËfYa\Zk`]
@e]fid\ic\Zc`\ek[\cËXmXeZ\d\ek[lgifa\k
8c\ik\i\eZXj[\[„i`m\
Gi\e[i\c\j[„Z`j`fejhl`jË`dgfj\ek[Xejc\ZX[i\[\jX
d`jj`fe\k[Xejc\ZX[i\[\cËfYa\Zk`][lgifa\k
8jjli\icXkiXƒXY`c`k„[\jXZk`fej\k[\j[„Z`j`fej
DfY`c`j\ic\jgXik`\j`ek„i\jj„\jX[„hlXk\j#XlYfe
dfd\ek#\kc\li]flie`icXYfee\`e]fidXk`fe
I\gi„j\ek\ic\gifa\k\e`ek\ie\\k\e\ok\ie\
;li„\[\cXd`jj`feZfe]`„\10df`j
<ei„jld„
Insight
CX c\kki\ [\ d`jj`fe \jk le [fZld\ek i„[`^„
gXi c\ ZfddXe[
`kX`i\ [l gifa\k Xl j\`e [\
cËfi^Xe`jXk`fe# gfli Xjjli \i cX efd`e
Xk`fe [l
Z_\][\gifa\k\kcX]X`i\ZfeeXŠki\Xli\jk\[\
cËfi^Xe`jXk`fe%
<cc\ Xjjli\ cX c„^`k`d`k„ [l Z_\] [\ gifa\k \k
cl`[fee\legflm
f`i[\]X`kgfliX^`i[XejcX
jkilZkli\g\idXe\ek\[\cËfi^Xe`jXk`fe%
The mission letter is a document compiled
within the organization by the project owner, to
guarantee the nomination of the project manager and to inform the other team members.
It protects the legitimacy of the project manager and gives him the power to operate within
the permanent structure of the organization.
Ç(/Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U =`o\i[ËleZfddleXZZfi[Xm\Zc\ZfddXe[`$
kX`i\c\Zfekfli[\cXd`jj`fe\kcX[„dXiZ_\%
U :fekiXZklXc`j\i c\j Zi`k i\j [\ g\i]fidXeZ\
hl`g\id\kkifekXlZfddXe[`kX`i\[\al^\icX
hlXc`k„[\cXgi\jkXk`fe[lZ_\][\gifa\k%
U Gifk„^\i c\ Z_\] [\ gifa\k \e c`d`kXek jfe
`ek\im\ek`fe [Xej c\ k\dgj# \e gi„Z`jXek c\j
Zfe[`k`fej [\ jfe `ek\im
\ek`fe \k \e [„Ôe
`j$
jXekgi„Z`j„d\ekjfeic\%
U G\id\kki\ Xl ZfddXe[`kX`i\ [\ gi\e[i\
ZfejZ`\eZ\ [\ cË`em\jk`jj\d\ek e„Z\jj X`i\ \k
[\mXc`[\icX[„dXiZ_\%
U Efdd\i \ogc`Z`k\d\ek le\ g\ijfee\ Xl
gfjk\[\Z_\][\gifa\k%
U 8jjli\i c\ jflk`\e [l Z_\] [\ gifa\k gXi c\
j`^eXkX`i\[\cXc\kki\[\d`jj`fe%
U :fddle`hl\i Xlgi j [\ cËfi^Xe`jXk`fe# \k
„m\ekl\cc\d\ek m\ij cË\ok„i `\li# c\ efd [l
Z_\][\gifa\k\kjfe[fdX`e\[Ë`ek\im\ek`fe%
U C\ ZfddXe[`kX`i\ j`^e\ cX c\kki\# gl`j cX
i\d\k ]fid\cc\d\ek Xl Z_\] [\ gifa\k# gfli
fYk\e`ijfe\e^X^\d\ek%
U C\ ZfddXe[`kX`i\ fi^Xe`j\ cX [`]]lj`fe Xl
j\`e[\cËfi^Xe`jXk`feXlgi j[\jgXik`\j`ek„$
i\jj„\j 1 c\j i\jgfejXYc\j _`„iXiZ_`hl\j [\j
j\im`Z\j ZfeZ\ie„j# c\j Zc`\ekj [l i„jlck Xk [l
gifa\k#c\Zfd`k„[\[`i\Zk `fe[\cËfi^Xe`jXk`fe
\kc\Zfd`k„[\g`cfkX^\gi\jj\ek`%
Donner et renforcer la légitimité
du chef de projet
est un incontournable de la réussite
des projets.
D„k_f[fcf^`\\kZfej\`cj
CX ]fidlcXk`fe [\ Z\ hl` \jk Xkk\e[l [l Z_\]
[\gifa\k[f`k†ki\„cXYfi„\Xm\Zjf`e%CXc\kki\
[\d`jj`fej\]fZXc`j\jlic\j^iXe[ji„jlckXkj
Xkk\e[lj[lgifa\k\kjlic\e`m\Xl[\i\jgfe$
jXY`c`k„ [„mfcl Xl Z_\] [\ gifa\k% :\ jfek [\j
jla\kjj\ej`Yc\j#hl`kflZ_\ekXlZÅli[lgif$
a\ki„jlckXkjXkk\e[lj \kXlZÅli[\cXjkilZ$
kli\ g\idXe\ek\ [\ cËfi^Xe
`jXk`fe \k [\ j\j
gi„if^Xk`m\je`m\Xl[\i\jgfejXY`c`k„ % O
8mXekX^\j
C˄cXYfiXk`fe [\ cX c\kki\ [\ d`jj`fe j\ ]X`k
^„e„iXc\d\ekXmXekcX]fidXc`jXk`fe[lZX_`\i
[\j Z_Xi^\j gifa\k# \k ~ cËfgk`dld# XmXek cX
]fidXc`jXk`fe[\cXÔZ_\gifa\k%<cc\i\c m\[\j
[„Z`[\lij[\cËfi^Xe`jXk`fe%
:fdd\ekcËlk`c`j\i6
ykXg\j
U FeZfdd\eZ\gXiZ_f`j`ic\Z_\][\gifa\k1
Z\kk\[„Z`j`fe[\cX[`i\Zk `fe[\cËfi^Xe
`jXk`fe
g\lkj\]X`i\g\e[Xekc˄cXYfiXk`fe[\cXÔZ_\
gifa\k#flXldfd\ek[\jXmXc`[Xk`fe%
U C\ ZfddXe[`kX`i\ i„[`^\ cX c\kki\ [\ d`j$
j`fe# \e gi„Z`jXek c\ efd [l Z_\] [\ gifa\k#
c\j Xkk\e[lj [l gifa\k \k c\ e`m\Xl [Ë\e^X^
\$
d\ek Xkk\e[l [l Z_\] [\ gifa\k% :\kk\ i„[XZ$
k`fe\jk]X`k\#[Xejc\ZXjfgk`d
ld#\ek\eXek
Zfdgk\[\cËXm`j[lZ_\][\gifa\k%
Ç(0Ç
gflmf`i_`„iXiZ_`hl\#fYk`\ekX`ej`le\c„^`k`d`k„
XeZi„\~le_Xlke`m\Xl[XejcX_`„iXiZ_`\%
O CX c\kki\ [\ d`jj`fe i\e[ gfjj`Yc\ c\ i\Zflij
~ cËXiY`kiX^\ [\ e`m\Xl jlg„i`\li% :\g\e[Xek#
c\ jflk`\e X]ÔZ_„ [l gifa\k gXi le [„Z`[\li [\
cËfi^Xe`jXk`fe[fee\legflmf`i[\]X`kXlZ_\][\
gifa\k%:\cl`$Z`g\lkXcfijgifg
fj\i[\jgfj`k `fej
jfc`[\j#a priori jflk\el\jgXic\j[„Z`[\lij#\k
[feZXZZ\gkXYc\jgXikfljjXejXiY`kiX^\%
Gi„ZXlk`fej~gi\e[i\
O C\
ZfddXe[`kX`i\ [f`k m„i`Ô\i hl\ c\ Z_\] [\
gifa\kXm„i`kXYc\d\ek[fee„jfeXZZfi[jlic\j
\e^X^\d\ekj kiXejZi`kj [Xej cX c\kki\ [\ d`j$
j`fe# gfli jËXjjli\i [\ cX jfc`[`k„ [l c`\e \eki\
c\Z_\][\gifa\k\kc\gifa\k%
O C\Z_\][\gifa\k[f`km„i`Ô\ihl\c\ZfddXe[`$
kX`i\XY`\egi`jZfejZ`\eZ\[\cË`em\jk `jj\d\ek
e„Z\jjX`i\\k[\jfe`dgc`ZXk`fe[Xejc\[„ifl$
c\d\ek[lgifa\k%
CXc\kki\[\d`jj`fe[lZ_\][\gifa\k
O C\ Z_\] [\ gifa\k# hl` eËX ^„e„iXc\d\ek gXj [\
:fek\ok\
© Dunod – Toute reproduction non autorisée est un délit.
[email protected]
+
<jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c
[lZ_\][\gifa\k
[email protected]
,
<[email protected]@FE;LK<DGJÁ:FEJ8:I<[email protected]><
;ËLEGIFA<K;ËFLM<IKLI<;ËLE:<EKI<;<[email protected]
KZ_\j[\^\jk`fe[\gifa\k~i„Xc`j\i
:_Xi^\[\kiXmX`c
\jk`d„\
I„le`fej[\ZX[iX^\g\e[XekcXg_Xj\[Ëfggfikle`k„
Xkk\ek`fe#c\ZX[iX^\j\]X`kjflm\ek\egclj`\lij`k„iXk`fej
,a×_+i„le`fej[\kiXmX`c
".\eki\k`\ej\e]XZ\~]XZ\
I„le`fej[ËXmXeZ\d\ek[lgifa\kgfli(_\li\[\i„le`fe#
Zfdgk\i(_\li\[\gi„gXiXk`fe#\k(_\li\[\i\jk`klk`fe
)'a×_+'i„le`fej„kXc„\j
jlicËXee„\[lgifa\k
=i„hl\eZ\1[\(gXij\dX`e\~(gXidf`j#\e]feZk`fe[\jgifa\kj
D`j\~afli[\jflk`cj[\g`cfkX^\[lgifa\k1gcXee`e^#Yl[^\k#i`jhl\j
`[„Xc\d\ek#Ycfhl\i[\j[\d`$aflie„\jZfdgc k\jgflij\]fZXc`j\i
jlic\jflk`cj\kgi\e[i\[\cX_Xlk\li (.a×_(&)gXij\dX`e\
jlic\j*gi\d`\ij
df`j\k(&)aflie„\\ejl`k\
I\ml\j[\gifa\kXm\Zc\Zfd`k„[\g`cfkX^\gfli(_\li\[\i„le`fe#
Zfdgk\i*_\li\j[\gi„gXiXk`fe\eXdfek#\k(_\li\[\i\jk`klk`fe\eXmXc
.a×_.i„le`fej[lZfd`k„
[\g`cfkX^\gi„ml\j
\k\eki\k`\ej
`e[`m`[l\cjgi„gXiXkf`i\j =i„hl\eZ\1Xd`e`dX~Z_Xhl\^iXe[aXcfe[lgifa\k
I„le`fej[\kiXmX`c&i„le`fejk\Z_e`hl\ji„jfclk`fe[\gifYc d\j#
i\Z_\iZ_\[Ë`e]fidXk`fej#Zffi[`eXk`fe¿ gfli(_\li\[\i„le`fe#Zfdgk\iXldf`ej(_\li\[\gi„gXiXk`fe
\eXdfek#\k(_\li\[\i\jk`klk`fe\eXmXc
),a×__pgfk_ j\1
,'i„le`fejad hocgflikiX`k\i
c\jgifYc d\j\k
c\ji`jhl\jXm„i„j I„le`fej[\Zfddle`ZXk`fe\e`ek\ie\#gflicXZfe[l`k\[\Z_Xe^\d\ek
[lgifa\k
(,a×_,a×_gfligi„gXi\icX
Z_Xe^\d\ek\k('a×_gfli
cËXZZfdgX^e\d\ek[lZ_Xe^\d\ek
I„Xc`jXk`fe[\Z\ikX`e\jkZ_\j[lgifa\kc`„\j~mfki\\og\ik`j\k\Z_e`hl\
[Xejc\gifa\k
'a×_
KFK8C
/0a×_"&Ç(,a×_
Les exemples de charge donnés dans ce tableau concernent le projet d’ouverture d’un nouveau
centre de formation qui a duré un an, pour un budget total de 1,3 m€%
<ei„jld„
Insight
C\ Z_\] [\ gifa\k \jk jflm
\ek XdY`[\oki\ 1 `c
\jk\og\ikjlilejla\k\kg`cfk\\egXiXcc c\le
gifa\k%;XejcXd\jli\f“jfek\dgjeË\jkgXj
\ok\ej`Yc\# `c [f`k Xek`Z`g\i [ j cË`e`k`Xc`jXk`fe
[l gifa\k cX Z_Xi^\ [\ kiXm
X`c hlË`c mX ZfejX$
Zi\iXlg`cfkX^\%
:\j\iXc\d\`cc\lidfp\egflicl`[\jfcc`Z`k\ile
XiY`kiX^\fl[\[„c„^l\iZ\ikX`e\jkZ_\j¿gcl$
kkhl\[\j\i\kiflm\i\e½df[\gXe`hl\¾
The project manager is often ambidextrous: he
is an expert on a topic and pilots the project at
the same time. Therefore, he must anticipate,
as soon as the project starts, the workload he
will devote to project management.
This will be the best way for him to seek
arbitration or delegate tasks... rather than
“racing against time”!
Ç)'Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U @[\ek`Ô\i c\j kZ_\j [\ ^\jk `fe [\ gifa\k
gi`j\j\eZ_Xi^\gXic\Z_\][\gifa\k%
U >XiXek`ihlË`c[`jgfj\iXY`\e[lk\dgje„Z\j$
jX`i\gflii„Xc`j\iZ\jkZ_\j%
:fek\ok\
CË\jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c[lZ_\][\
gifa\k \jk gXik`Zlc` i\d\ek `dgfikXek\ [Xej
c\j j`klXk`fej f“ c\ Z_\] [\ gifa\k gXikX^\ jfe
k\dgj\eki\c\gifa\k\k[\jXZk`m`k„jZfliXek\j%
C\jli^\eZ\j[\Z\j[\ie` i\ji`jhl\ek\e\]]\k
[\ZXee`YXc`j\ic\jkZ_\j[\^\jk`fe[\gifa\k%
U >X^e\i[lk\dgj\ei„le`fe1
Ç gi„]„i\i gclj`\lij i„le`fej [ËXmXeZ\d\ek
Zflik\j~[\ji„le`fej[\gifa\k½Õ\lm\j¾2
Ç i„[`^\i fl ]X`i\ i„[`^\i le Zfdgk\$i\e[l
ÕXj_g\e[XekcXi„le`fe%
U KiXmX`cc\igXij„hl\eZ\j_fdf^ e\j1
Ç j\ i„j\im\i a minima [\j [\d`$aflie„\j
gfli kiXmX`cc\i jli c\ gifa\k# gfli „m`k \i [\
gi„gXi\ile\i„le`fe[\gifa\kg\e[Xekle\
_\li\#gl`ji\m\e
`i~cËXZk`m
`k„ZfliXek\#gl`j
i\m\e`ijlic\gifa\k#\kZ%2
Ç `e]fid\ic\j„hl`g`\ij[\Z\jdfd\ekji„j\i$
m„j Xl gifa\k# Z\cX c\li g\id\kkiX [\ mflj
ZfekXZk\i\egi`fi`k„[XejZ\jdfd\ekj$c~%
[email protected]
,
Pour ne pas
faire « passer
à la trappe »
les activités
de gestion
de projet,
le chef de projet
en fait une estimation et les intègre
dans son temps
de travail !
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U :cXi`Ô\i jfe ic\ \k j\j i\jgfejXY`c`k„j \e
]X`jXek j`^e\i jX c\kki\ [\ d`jj `fe [\ Z_\] [\
gifa\k%
U C`jk\i cË\ej\dYc\ [\j kZ_\j [\ ^\jk`fe [\
gifa\k ~ i„Xc`j\i 1 fi^Xe`jXk`fe [\ i„le`fej#
d`j\~afli[\jflk`cj[\g`cfkX^\[lgifa\k¿
U I„Xc`j\i le\ gi\d` i\ \jk`dXk`fe [\ cX
Z_Xi^\[\kiXmX`c#\e`ek„^iXekc\]X`khl\gfli
le\_\li\[\i„le`fe#`c]XlkZfdgk \iXldf`ej
le\_\li\[\gi„gXiXk`fe\eXdfek#\k[\i\j$
k`klk`fe\eXmXc%
U M„i`Ô\i cX ZfdgXk`Y`c`k„ Xm\Z cX Z_Xi^\ [\
kiXmX`cgi„ml\`e`k`Xc\d\ekjlic\gifa\k%<eZXj
[\ jliZ_Xi^\ gi„m`j`fee\cc\# i\e„^fZ`\i Z\kk\
Z_Xi^\flY`\ec\g„i`d ki\[\mfjXZk`fej%
U @ek„^i\i[ jc\[„dXiiX^\[lgifa\k[\jgiX$
k`hl\jhl`g\id\kkifek[\^X^e\i[lk\dgj1
Ç gcXe`ÔZXk`fe[\i„le`fej1X^\e[XjgXikX^„j#
gcXe`ÔZXk`fe[\j[Xk\j[\i„le`feji`kl\cc\j
c\gclj\eXdfekgfjj`Yc\2
Ç i\]lj\i[\i„jfl[i\c\jZfeÕ`kjk\Z_e
`hl\j&
g\ijfee\cjgXidX`c2
Ç d\kki\ ~ [`jgfj`k`fe cX [\ie` i\ m\ij`fe [\
[fZld\ekjk\Z_e`hl\jZX_`\i[\jZ_Xi^\j¿ \kc\i\gfik`e^[ËXmXeZ \d\ekjlic\jkZ_\j
[\j„hl`g`\ijjli[\jflk`cjZfccXYfiXk`]j¾%
8kk\ek`fe1Y`\ejflm\ek#\egclj[\g`cfk\ic\
gifa\kXm\Z[feZkflk\jc\jkZ_\jZ`$[\jjlj~
i„Xc`j\i #c\Z_\][\gifa\kgfjj [\„^Xc\d\ek
le\\og\ik`j\#\k`c\jki\jgfejXYc\[Ëlecfk[\
kiXmX`c [l gifa\k% GXi \o\dgc\# [Xej c\ ZX[i\
[\cË`ejkXccXk `fe[Ële\Zl`j`e\#leZ_\][\Z_Xe$
k`\i hl` \jk „^Xc\d\ek gcfdY`\i mX gXjj\i [l
k\dgj~g`cfk \ic\Z_Xek `\i#X`ej`hlË~i„Xc`j\i
c\jkiXmXlo[\gcfdY\i`\%CXZ_Xi^\[\kiXm
X`c
XjjfZ`„\~Z\cfk[f`k†ki\\jk`d
„\`e[„g\e[Xd$
d\ek#[\dXe` i\~e\gXj½ZXee`YXc`j\i¾c\j
kZ_\j[\^\jk`fe[\gifa\k% O
Ç)(Ç
8mXekX^\j
O M\iifl`cc\i [l k\dgj gfli ^„i\i c\ gifa\k [Xej
[\Yfee\jZfe[`k`fej%
O J\[fee\ic\jdfp\ej[\d\kki\~aflic\jflk`cj
[\g`cfkX^\\k[Ëfi^Xe`j\ic\ji„le`fejgfli\e
k`i\iledXo`dld[Ë\]ÔZXZ`k„%
Gi„ZXlk`fej~gi\e[i\
O ;Xej c\ ZX[i\ [\ gifa\kj kfkXc\d\ek eflm\Xlo#
`c \jk gXi]f`j [`]ÔZ`c\ [\ d\jli\i c\ efdYi\ [\
i„le`fej [\ kiXmX`c e„Z\jjX`i\j% @c \jk Zfej\`cc„
[ËXjjfik`icË\jk`dXk`fe[\Z_Xi^\[Ële\kfc„iXeZ\
\o1(''aflij&_fdd\j"&Æ)' %
<jk`dXk`fe[\cXZ_Xi^\[\kiXmX`c[lZ_\][\gifa\k
D„k_f[fcf^`\\kZfej\`cj
[email protected]
-
C\jZfdg„k\eZ\jXkk\e[l\j
[lZ_\][\gifa\k
C<J:FDGyK<E:<J;L:?<=;<GIFA<K1
LE<IFJ<;<JM<EKJ
›=fidXc`j\ic\j\ea\lo&Y\jf`ej&fYa\Zk`]j
›;„]`e`ic\jic\j\ki\jgfejXY`c`k„j
›>„i\ic\ji`jhl\j
›G`cfk\iG\i]fidXeZ\&:f”kj&;„cX`j
›DXŠki`j\icËXmXeZ\d\ek&i\gfik`e^
›:cfi\c\gifa\k
Organisation
et pilotage du projet
›DfY`c`j\ic˄hl`g\
›;„c„^l\ic\jXZk`fej
›>„i\ic\jZfe]c`kj
›DXeX^\i~[`jkXeZ\
›8e`d\ic\ji„le`fej
Management
de l’équipe
projet
Relations avec
les parties
prenantes
:fdg„k\eZ\j
gifa\k
›8[Xgk\icXZfddle`ZXk`fe
›8ZZfdgX^e\ic\Z_Xe^\d\ek
›DXŠki`j\icXi\cXk`fe
]flie`jj\li
Leadership
›ÀGi\e[i\[\cX_Xlk\li
›À;„Z`[\i&]X`i\[„Z`[\i
›À>„i\ic\jj`klXk`fej[\Zi`j\
›À@e]cl\eZ\i\ekiXejm\ijXc
›À>„i\icË`eZ\ik`kl[\
<ei„jld„
Insight
8l$[\c~ [\j Zfdg„k\eZ\j k\Z_e
`hl\j XkkX$
Z_„\j Xl c`miXYc\ [l gifa\k# le \ej\dYc\ [\
Zfdg„k\eZ\ji\cXk`fee\cc\j\kZfdgfik\d\e$
kXc\j \jk e„Z\jjX`i\ gfli fYk\e`i c\ d\`cc\li
[\j„hl`g\j\e^X^„\j1
■ZXgXZ`k„~`ek\iX^`iXm\Zc\jXlki\j#\e]feZ$
k`fee\d\ekkiXejm\ijXc#[XejcX[`m\ij`k„[\j
Zlckli\j [Ë\eki\gi`j\j# [\j Zlckli\j `ek\ie
X$
k`feXc\j#\egc\`e\ZfejZ`\eZ\[\j\ji\jg
fe$
jXY`c`k„j2
■†ki\\egX`oXm\Zjf`$d†d\#gflijXmf`igfi$
k\i [\j al^\d
\ekj `dgXik`Xlo# i„jfl[i\ [\j
ZfeÕ`kjjXeja priori#\kXggXiXŠki\[`^e\[\
ZfeÔXeZ\%
Beyond the technical skills required to
deliver the project, relational and behavioral
competency is required to obtain the best
results from the teams involved:
■ ability to interact with others in cross-functional
processes within diverse companies, international cultures and a complete understanding
of its responsibilities;
■ the self-confidence to carry out impartial
assessments, to resolve conflicts without bias
and appear trustworthy.
Ç))Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
FYa\Zk`]
U G\id\kki\ Xl Z_\] [\ gifa\k [\ gi\e[i\
ZfejZ`\eZ\[\kflk\jc\j]XZ\kk\j[\jfeic\#
[Ë`[\ek`Ô\i j\j ]fiZ\j \k j\j gf`ekj ~ Xd„c`f$
i\i%:Ë\jkleYfedfp\egflic\Z_\][\gifa\k
[\ [fg\i jX ZfeÔXeZ\ \e cl`¿ \k jfe _ld`$
c`k„
U yZcX`i\ic\Z_\][\gifa\kjlic\jXkk\ek\j[\
jfe „hl`g\ m`j$~$m`j [\ cl`% Le\ „hl`g\ gifa\k
eËXkk\e[gXjlej`dgc\jXmf`i$]X`i\[Ëfi^Xe`jX$
k`fe\k[\gcXe`ÔZXk`fe#dX`jXljj`[ljflk`\e#
[\ cX ]XZ`c`kXk`fe [Xej c\j j`klXk`fej kiXejm\i$
jXc\j# dlck`Zlckli\cc\j# \k [\ cX Õ\o`Y
`c`k„ ]XZ\
Xloj`klXk`feji\eZfeki„\j%
:fek\ok\
C˄mXclXk`fe[\jZfdg„k\eZ\j[lZ_\][\gif$
a\k[f`kj\]X`i\i„^lc` i\d\ekXd`e`dX~le
ipk_d\Xeel\c #[\]Xƒfe~d\jli\ic\jkXc\ekj
hl`fek„k„XZhl`jcfij[\j[\ie`\ijgifa\kj#\k
Z\lohl`i\jk\ek~[„m\cfgg\i%
Ç gcXe`Ô\ic\jXZk`fejgi`fi`kX`i\j~d\kki\\e
Ålmi\2
Ç fi^Xe`j\ile]\\[YXZbXm\Zjfei\jgfejXYc\
_`„iXiZ_`hl\ gfli mXc`[\i cËXkk\`ek\ [\j Au jalon,
fYa\Zk`]jÔo„j%
le commanditaire
a le droit de vie
D„k_f[fcf^`\\kZfej\`cj
et de mort sur
CX [\jZi`gk`fe [\j Zfdg„k\eZ\j [l Z_\] [\ le projet. Seuls
gifa\k \jk jflm\ek le jla\k [\ gfc„d`hl\% <e les projets viables
gi\d`\ic`\l#c\Z_\][\gifa\k[f`k$`cdXŠki`j\i survivront.
c\j\og\ik`j\jk\Z_e`hl\j[\jfegifa\k6
@c eËp X gXj [\ i„gfej\ le`m
\ij\cc\ ~ Z\kk\
hl\jk`fe% ;Xej c\j g\k`kj gifa\kj# c\ Z_\] [\
gifa\k dXŠki`j\ Xljj` cX k\Z_e`hl\# ZXi `c \o„$
Zlk\#gflic\Zfdgk\[lgifa\k#[\jkiXm
Xlo[\
i„Xc`jXk`fe%;Xejc\j^iXe[jgifa\kj#kflk\jfe
XZk`m`k„ \jk ]fZXc`j„\ jli c\ dXeX^\d\ek [\j
kiXmXlo\k[\j„hl`g\j%@ceËXgXj~†ki\\og\ik
jlic\jk\Z_e`hl\j[\jfegifa\k%GXiZfeki\#jX
ZXgXZ`k„~Zfdgi\e[i\c\j\og\ikj#~Xggi„Z`\i
cXjfc`[`k„[\c\ligf`ek[\ml\\jk]fe[Xd\e$
kXc\% @c \jk Xcfij ½ \og\ik \e Zfej„hl\eZ\ ¾#
gflic\Zfdgk\[lgifa\k% O
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U =X`i\c\kfli[Ë_fi`qfe[\jXgifgi\g\iZ\g$
k`fe[\jfee`m\Xl[\dXŠki`j\jliZ_XZle\[\j
Zfdg„k\eZ\jc`jk„\j%
U ;\dXe[\i~jfe\em`ifee\d\ekgif]\jj`fe$
e\cXZk\lijgifa\k#_`„iXiZ_`hl\j#Xlki\jZ_\]j
[\gifa\k Z\hlË`cjg\ej\ek[\cXdXŠk i`j\[\j
Zfdg„k\eZ\j c`jk„\j# \e Zfej`[„iXek Z\ hlË`cj
jfekZXgXYc\j[ËXggi„Z`\i[\c\liXZk`m`k„%
U I\Zflg\iZ\j`e]fidXk`fejXm\Zj\jgifgi\j
g\iZ\gk`fej \k Zfejkil`i\ le gcXe [\ gif$
^i j1
Ç c`jk\i c\j XZk`fej [\ ]fidXk`fe# [\ j„XeZ\j
[ËXZZfdgX^e\d\ekXm\Z[\jZ_\]j[\gifa\k
\og„i`d\ek„j#flkflk\Xlki\XZk`feX[d`j\
gXicËfi^Xe`jXk`fe2
Ç gi`fi`j\i Z\j XZk`fej Xm\Z jfe i\jgfejXYc\
_`„iXiZ_`hl\2
Ç)*Ç
8mXekX^\j
O CX
ZXikf^iXg_`\ [\j Zfdg„k\eZ\j g\id\k Xl
Z_\] [\ gifa\k [˄cXi^`i cX Zfdgi„_\ej`fe [\
jfeic\%
l\cj
O <cc\cl`g\id\k[Ë`[\ek`Ô\ic\jgf`ekjjlic\jh
`c[f`kgif^i\jj\i%
O <cc\cl`[fee\c\jdfp\ej[ËfYk\e`icXg\iZ\gk`fe
[\jXZk\lij[Xejjfe\em`ifee\d\ek[„dXiZ_\
gifZ_\[\*-'—]\\[YXZb %
Gi„ZXlk`fej~gi\e[i\
O C\jZfdg„k\eZ\jc`jk„\jjfekjflm\ek[`]ÔZ`c\j
~Xggi„Z`\i%<kZ_XZlec\jXggi„Z`\~jXdXe` i\%
@c\jk[feZ`dgfik Xek[\Z_\iZ
_\ijpjk„dXk`hl\$
d\ek~`[\ek`Ô\i[\j]X`kjj`^e`ÔZXk`]j`ccljkiXek
c\jZfdg„k\eZ\ji\m\e[`hl„\j%
C\jZfdg„k\eZ\jXkk\e[l\j[lZ_\][\gifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
-
[email protected]
.
C\aXcfe[\gifa\k
C˽<==<K:[email protected]<K¾;LGIFA<K
EF>F
>FXm\Zi„j\im\j
>F
8eXcpj\[l
[„iflc\d\ek
[\cXg_Xj\
gi„Z„[\ek\
A8CFE
8eXcpj\\k
mXc`[Xk`fe
[\cXg_Xj\
jl`mXek\
MXc`[Xk`fe[\j
c`miXYc\jdXa\lij
[\cXg_Xj\
<ei„jld„
Insight
C\ aXcfe \jk le „m„e
\d\ek j`^e`Ô
ZXk`] gfj`$
k`fee„[Xejc\gcXee`e^[lgifa\k%@c\jkXjjfZ`„
~leXZk\[\mXc`[
Xk`fe`ek\ie\Xlgifa\kfl~
le\XggifYXk`fegXileZfddXe[`kX`i\%
C\ aXcfe [„Ôe
`k [\j fYa\Zk `]j `ek\id„[`X`i\j
[\gifa\k\kd\k\egcXZ\le[`jgfj`k`]½Xek`$
i\kfli ¾ 1 c\j [„Z`j`fej gi`j\j Xl aXcfe jfek
`ii„m\ij`Yc\j# \k g\id
\kk\ek [ËX]Ôe\i cX jl`k\
[lgifa\k%
:Ë\jk ^„e„iXc\d\ek Xl dfd\ek [\j ]iXeZ_`j$
j\d\ekj [\ aXcfe hl\ c\j [„Z`j `fej [ËXii†k [\
gifa\kjfekgi`j\j%
The milestone is a significant event positioned
in the project schedule. It is associated with an
internal validation of the project or an approval
by a project owner.
The milestone defines intermediate objectives of the project and sets up a “no-return”
procedure: The decisions made with the
milestone are irreversible and allow for the
refining of the remaining project.
It is generally when the milestone is reached
that the decision to stop the project is made.
Ç)+Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\ aXcfe [„Ôe`k le k\dgj [ËXii†k fl le gf`ek
[\ i\eZfeki\ \eki\ c\j gXik`\j `ek„i\jj„\j [l
gifa\k# [Xej c\ Ylk [\ gi\e[i\ [\j [„Z`j`fej#
fl[\j\i\d\kki\[\j[fZld
\ekj[\dXe` i\
]fid\cc\#~le\[Xk\gi„ml\%
;\ dXe` i\ ^„e„iXc\# c\j aXcfej fek Zfdd\
XmXekX^\ [\ [fee
\i [\j fYa\Zk `]j `ek\id„$
[`X`i\j gfli c\j „hl`g\j gifa\k# \k X`ej` jfik`i
[\ cË\]]\k klee\c# i`jhl\ dXa\li [l dXeX^\$
d\ek[\gifa\k%
:fek\ok\
C\jgi\d`\ijaXcfejjkilZkliXekj[lgifa\kjfek
[„Ôe`jXl[„Ylk[lgifa\k#cfij[lg_XjX^\[\
Z\[\ie`\i%DX`jc\ZfddXe[`kX`i\g\lk„^Xc\$
d\ek[\dXe[\iXlZ_\][\gifa\k[\gcXe
`Ô\i
[\eflm\XloaXcfejcfijhlË`cjfl_X`k\Xmf`i[\
cXm`j`Y`c`k„jlic\jc`miXYc\jhl`fek„k„gif[l`kj
\kmXc`[\iZ\j[\ie`\ij%
CX [„Ôe`k`fe [\ aXcfe \jk Xlafli[Ë_l` X[d`j\
Zfdd\`eZfekflieXYc\\edf[\gifa\k%
[email protected]
.
Ç XeXcpj\i c\ [„iflc\d\ek [\ cX g_Xj\ gi„Z„$
[\ek\2
Ç XeXcpj\i \k mXc`[\i c\ gcXee`e^ [\ cX g_Xj\
jl`mXek\%
U I„[`^\i c\ Zfdgk\$i\e[l [\ cX i„le`fe \k
Zfddle`hl\icXi^\d\ekjlic\jZfej„hl\eZ\j
[\j[„Z`j`fejgi`j\j%
Le jalon est un événement du projet
au cours duquel
les décisions clés
du projet sont
D„k_f[fcf^`\\kZfej\`cj
prises : arrêt
C\gcljjflm\ek#c\gXjjX^\[laXcfe\jkXjjf$ ou continuation,
Z`„ ~ le c`miXYc\ dXa\li [\ cX g_Xj\ \e hl\j$ validation
k`fe% DX`j \e gclj [l c`miXYc\# cX [„Z`j `fe [l des propositions.
gXjjX^\[\cXg_Xj\g\lk„^Xc\d\ek†ki\Xjjf$
Z`„\~cXi„Xc`jXk`fe[\Z\ikX`e\jkZ_\jfYc`^X$
kf`i\ji ^c\j`ek\ie\j#i„^c\d\ekXk`fe %
C\ gXjjX^\ [Ële aXcfe \jk le XZk\ ]fik [\
dXeX^\d\ek gfli c\ Z_\] [\ gifa\k% @c \jk
[feZ`dgfikXek[Ë`ejk`kl\ilei`kl\cXlkfli[\
Z\gf`ek#[Ë`em\jk`i[XejjXgi„gXiXk`fe#\k[\
Zfddle`hl\i cXi^\d\ek jli c\j ZfeZclj`fej
[\cXi„le`fe%
8mXekX^\j
O CX[„Ôe`k`fe~cËXmXeZ\[\jaXcfejd\kc\gifa\k\e
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @[\ek`Ô\ic\jaXcfej~gfj`k`fee\i[XejcËfi^X$
e`^iXdd\ [\j kZ_\j# \e jËXgglpXek jli c\
ZpZc\[\m`\[lgifa\k%
U ;„Ôe`igfliZ_Xhl\aXcfe[\ji ^c\j[\]iXe$
Z_`jj\d\ek [\ aXcfe \ogc`Z`k\j [\j Zi`k i\j [\
[„Z`j`fe [\ mXc`[Xk`fe [l c`miXYc\ # hl` g\id\k$
kifek [\ ^X^e\i [l k\dgj cfij [\ cX mXc`[
Xk`fe
[\j c`miXYc\j% C\j gifa\kj [Ële\ d†d\ ]Xd`cc\
gXikX^\ekc\jd†d\ji ^c\jgfliZ_Xhl\aXcfe%
U Gi„gXi\iZ_XZle\[\ji„le`fej[\]iXeZ _`jj\$
d\ek[\aXcfe\e\emfpXekXlogXik`Z`gXekjc\j
[fZld\ekjflc`miXYc\jjfld`j~mXc`[Xk`fe%
U 8e`d\i cX i„le`fe [\ ]iXeZ _`jj\d\ek [\
aXcfe# fl „m\ekl\cc\d\ek ]X`i\ Xe`d\i Z\kk\
i„le`fegXic\jgfejfi[lgifa\k1
Ç mXc`[\ic\jc`miXYc\jgi„j\ek„j2
Ç),Ç
k\ej`fe jli [\j [„cX`j `ek\id„[`X`i\j# \k g\id\k
[\j`kl\ic\jgf`ekj[Ë`ek\i]XZ\Xm\ZcË\ok„i`\li%
O C\j aXcfej jfek ki j ]XZ`c\d\ek Zfdgi`j gXi
kflk\j c\j gXik `\j `ek„i\jj„\j [l gifa\k% @cj e\
e„Z\jj`k\ek gXj [Ë\ogc`ZXk`fe d„k_f[fcf^`hl\
jg„Z`Ôhl\XldXeX^\d\ek[\gifa\k%@cjjfek\e
Zfej„hl\eZ\le[\jg`mfkj[\cXZfddle
`ZXk`fe
[\gifa\kjlic\j[„cX`j%
Gi„ZXlk`fej~gi\e[i\
O C\j [`]]„i\ekj kpg\j [\ aXcfe e\ jfek gXj kfl$
aflij Y`\e ZXk„^fi`j„j [Xej c\j giXk`hl\j [\
dXeX^\d\ek% Fi# c\ Z_\] [\ gifa\k [f`k X[Xgk\i
j\j [„Z`j`fej j\cfe hl\ c\ aXcfe \jk c`„ Xl [fe$
e\li[Ëfi[i\flgXj%
\d\ekj Zflikj% @c \jk
O C\j aXcfej jfek [\j „m„e
d†d\X[d`jhlË`cjjf`\ek[\[li„\elcc\[Xejc\j
gcXee`e^j%@cZfem`\ek[\e\gXjc\j]X`i\[li\i%
C\aXcfe[\gifa\k
:fdd\ekcËlk`c`j\i6
[email protected]<[email protected]
[email protected]
.
C\aXcfe[\gifa\k
:fdd\ek†ki\gclj\]ÔZXZ\6
CX jpjk„dXk`jXk`fe [l i\Zflij Xlo aXcfej \jk
Xlafli[Ë_l` XZhl`j\ [Xej c\j gifa\kj% DX`j
Zfdd\ek]X`i\gfli^XiXek`icXg\ik`e\eZ\[\
j\jZ_f`o\ek\id\j[\[„Ôe`k`fe[\aXcfe6
C\j[`]]„i\ek\jeXkli\j[\aXcfe
@c \e \o`jk\ [\lo ^iXe[\j eXkli\j# XpXek [\j
fYa\Zk`]jjg„Z`Ôhl\j#\k[\jgf`ekj[\m`^`cXeZ\
gXik`Zlc`\ij1
FYa\Zk`]j[laXcfe
Gf`ek[\m`^`cXeZ\
C\jaXcfeje„^fZ`„jXm\Zc\[fee\li[Ëfi[i\fl`dgfj„jgXicl`#\eg_Xj\Xm\Zc\ZpZc\[\m`\[lgifa\k
Jfld\kki\#~le\[Xk\Ô^„\~cËXmXeZ\#Xl[fee\li G`cfk\icËXmXeZ\d\ek[lgifa\kgfli^XiXek`ihl\cX
[Ëfi[i\#c\jc`miXYc\jXkk\e[lj
[Xk\Ôo„\j\iXk\el\%:Ë\jkcËXkk\ek\gi`eZ`gXc\[l
[fee\li[Ëfi[i\
;„Zc\eZ_\i[\jkiXmXlo[\c˄hl`g\gifa\k~i„Z\g$
k`fe[Ële[fZld\ekXkk\e[l
Jlim\`cc\icX]flie`kli\[l[fZld\ek#Xek`Z`g\i
[˄m\ekl\cji\kXi[j#\k^Xi[\icXkiXZ\[\kflk\
[„i`m\jliZ\gf`ek
C\jaXcfeje„^fZ`„jXm\Zc\j]flie`jj\lij
;„Zc\eZ_\i[\jkiXmXlo[\c˄hl`g\gifa\k~i„Z\g$
k`fe[Ële[fZld\ek]flie`jj\liXkk\e[l
Jlim\`cc\icX]flie`kli\[l[fZld\ek#Xek`Z`g\i
[˄m\ekl\cji\kXi[j\k[„k\id`e\iXm\Zc\]flie`j$
j\li#\eZXj[\[„i`m\#[\jXck\ieXk`m\jgflihl\c\
[fee\li[Ëfi[i\eË\ejlY`jj\XlZle\Zfej„hl\eZ\
CXeZ\i[\jkiXmXlo[l]flie`jj\li#^iZ\~cX
i\d`j\[Ëlec`miXYc\gif[l`kgXic\gifa\k
G`cfk\icËXmXeZ\d\ek[lgifa\kgfli^XiXek`ihl\
cX[Xk\Ôo„\j\iXk\el\%C\]X`khl\c˄hl`g\gif$
a\kk`\ee\j\j[„cX`jm`j$~$m`j[\j]flie`jj\lij
\jk`e[`jg\ejXYc\gfligflmf`i\ejl`k\\o`^\i[l
]flie`jj\lihlË`ck`\ee\c\jj`\ej
@c g\lk gXi]f`j Ô^li\i [\j aXcfej [\ eXkli\
i„^c\d\ekX`i\#hl`m`j\ek~gi\e[i\\eZfdgk\
[\jZfekiX`ek\j\ok\ie\jk\dgfi\cc\j1[Xk\Xl
gcljkk[\[„dXiiX^\[\kiXmXlo#\kZ%
C\j[`]]„i\ek\jeXkli\j[\mXc`[Xk`fe
8l Zflij [Ële\ i„le`fe [\ ]iXeZ_`jj\d\ek
[Ële aXcfe# * ^iXe[\j ]Xd`cc\j [ËXZk`fej jfek
i„Xc`j„\j1
( CXmXc`[Xk`fe[\jc`miXYc\j#Xkk\e[
ljgXic\j
[„Z`[\lij\kgi„m
ljXlgcXe[\dXeX^
\d\ek[\
gifa\k%:\kk\mXc`[Xk`fei\c m\[\[\lo[`d\e$
j`fej1cXZfe]fid`k„gXiiXggfik~Z\hl`XmX`k
„k„ [„Ôe` [Xej c\j [fZld\ekj [\ [„gXik# \k
cËXgk`kl[\~cË\dgcf`[lc`miXYc\gifgfj„\k[\cX
jfclk`feÔeXc\k\cc\hlË\cc\g\lk†ki\`dX^`e„\
~gXik`i[lc`miXYc\jfld`j~mXc`[Xk`fe%
) CËXeXcpj\[l[„iflc\d\ek[\cXg_Xj\gi„$
Z„[\ek\% @c \jk gXi]f`j [`]ÔZ`c\ [ËXggi„Z`\i cX
hlXc`k„[Ëlec`miXYc\#jXejXggi„Z`\icXdXe` i\
[fek `c X „k„ „cXYfi„% CË`ejkXeZ\ [\ [„Z`j`fe
jË`ek„i\jj\~Z\jkX[\~cXeXkli\[\j„Z_Xe^\j
\k [\j i\cXk`fej \eki\ c\j [`]]„i\ek\j gXik`\j
gi\eXek\j# ~ cËXdY`XeZ\ [Xej c˄hl`g\ gifa\k#
Xl efdYi\ [Ë`k„iXk`fej hlË`c X „k„ e„Z\jj X`i\
[\ i„Xc`j\i gfli XYflk`i Xl c`miXYc\ gifgfj„
gflimXc`[Xk`fe%
* CËXeXcpj\ \k cX mXc`[Xk`fe [l gcXee
`e^ [\ cX
g_Xj\ jl`mXek\% C\ aXcfe \jk cËfZZXj`fe [\ k`i\i
c\j\ej\`^e\d\ekj[\jkiXmXlo[\jg_Xj\jgi„$
Z„[\ek\j# [\ i\d\kki\ ~ afli c\j YXi d\j [\
Z_Xi^\ gXi eXkli\ [\ Z_Xi^\# \k [\ ^X^e\i \e
gi„Z`j`fejlic\jZfekflij[\jkiXmXlo~i„Xc`j\i%
Le\i\$gcXe`ÔZXk`feX[feZ„k„gifgfj„\gXic\
Z_\][\gifa\k#hl`\e[\dXe[\cXmXc`[Xk`fe%
Ç)-Ç
[email protected]
.
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
:8J[ËleGcXee`e^[\aXcfej#jlic\j[\logi\d` i\j
g_Xj\j[Ëlegifa\k[\ZfejkilZk`fe[˄hl`g\d\ekj
~ljX^\Zfcc\Zk`]
AXcfej
XjjfZ`„j
XlZpZc\
[\m`\
A'
;„dXiiX^\
[lgifa\k
ykl[\j
gi„c`d`eX`i\j&
;`X^efjk`Z
ykl[\j
[Ë\jhl`jj\&
:feZ\gk`fe
^„e„iXc\[\cX
jfclk`fe
A(
MXc`[Xk`fe
:X[iX^\
A)
MXc`[Xk`fe
:feZ\gk`fe
^„e„iXc\
%%%
;„gk
[„ZcXiXk`fe
lk`c`k„
glYc`hl\
AXcfej
~ZXiXZk„i`jk`hl\j
i„^c\d\ekX`i\j
I„Z\gk`fe
gifgfj`k`fe
gi\jkXkX`i\
„kl[\j
AXcfej
\ok\ie\j
;Xejc\jZ_„dXjl`mXek#legifZ\jjlj[\[„m\cfgg\d\ek\jkgifgfj„%@cgcXZ\e\l]aXcfej\ei\^Xi[
[\jg_Xj\jXjjfZ`„\j%:_Xhl\aXcfei\gi„j\ek„gXile]\lki`Zfcfi\ \jkXcfijjg„Z`Ôhl\d\ek[„Ôe`
gXicXg_Xj\hlË`cZck%
A)
G_Xj\(
<og\ik`j\
gifgfj`k`fe
G_Xj\)
Fi^Xe`jXk`fegifa\k
A(
A*
G_Xj\*
:feZ\gk`fe
A,
AA.
A+
G_Xj\+
;„]`e`k`fe
G_Xj\KiXej]\ik
G_Xj\.
Dfek„\\eZX[\eZ\
A/
G_Xj\/
Gif[lZk`fej„i`\
Ç).Ç
G_Xj\,
I„Xc`jXk`fe
C\aXcfe[\gifa\k
© Dunod – Toute reproduction non autorisée est un délit.
A'
[email protected]
/
C\[`X^iXdd\[\BXef
;@8>I8DD<;<[email protected]ÁC8:[email protected]
;<:<KFLMI8><
JXk`j]XZk`fe
8kkiXpXek
"+
Pédagogique
Aide à la mise
en oeuvre
:fekiX[`Zkf`i\
")
Exemples
concrets
Accès à des
contenus
interactifs
Gifgfik`fee\c#
\ogc`Z`k\
Structuration par dossiers
;pj]feZk`fee\d\ek&
efei„gfej\~
cËXkk\ek\
FYc`^Xkf`i\#
`dgc`Z`k\
@e[`]]„i\ek
$)
")
$(
$(
Complet
$)
Contenu
actuel/
non périmé
"+
"+
=feZk`fee\d\ek&
i„gfej\~cËXkk\ek\
Contenu
pertinent
@ejXk`j]XZk`fe
<ei„jld„
Insight
Efi`Xb` BXef \og\ik hlXc`k„ dfe[`Xc\d\ek
i\Zfeel# hl` X i\ƒl \e (00. c\ gi`o ;\d`e^ [„Z\cX ki j m`k\ cX [`d\ej`fe `e[`m`[l\cc\ \k
„dfk`fee\cc\ [\ cX jXk`j] XZk`fe% @c d`k \e „m`$
[\eZ\ hl\ c\ Zc`\ek e\ i\jj\ekX`k gXj jpd„$
ki`hl\d\ek cX jXk`j]XZk`fe \k cË`ejXk `j]XZk`fe#
\e „kl[`Xek cË\]]\k ^„e„i„ gXi cX gi„j \eZ\ fl
cËXYj\eZ\[\k\cc\flk\cc\ZXiXZk„i`jk`hl\[Xej
le gif[l`k fl le\ gi\jkXk`fe% C\ [`X^iXdd\
[\BXef„cXY
fi„\e(0/+ \jkleflk`chl`g\i$
d\k[\_`„iXiZ_`j\ic\jY\jf`ej[lZc`\ek[Xej
c\ZX[i\[Ëlegifa\k%
The Kano diagram (developed in 1984) is a
tool to measure the effect generated by the
presence or absence of a particular feature in a
product or service on satisfaction (and dissatisfaction) of the client.
It is based on the fact that some implicit
customer needs should absolutely be met,
or may otherwise generate dissatisfaction,
regardless of the features provided elsewhere
in the project.
Ç)/Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
;`jk`e^l\i c\j * kpg\j [\ Y\jf`e [l Zc`\ek [l
gifa\k1
U C\ Y\jf`e `dgc`Z`k\ 1 Z\cl` hl\ c\ Zc`\ek eËX
gXj cX e„Z\jj`k„ [Ë\ogi`d\i ZXi `c \jk „m`[\ek
[Xejjfe\jgi`khlË`cj\iXZfdYc„%@cZfii \jgfe[
^„e„iXc\d\ek Xl d„k`\i [\ YXj\ [l ]flie`j$
j\li\o1a\mX`jZ_\qc\^XiX^`jk\gflii„gX$
i\i dX mf`kli\ fl Z_\q c\ d„[\Z`e gfli d\
jf`^e\i % J` aXdX`j c\ gifa\k e\ i„gfe[X`k gXj
~Z\Y\jf`e`dgc`Z`k\#c\Zc`\ekj\iX`kXlkfdXk`$
hl\d\ek`ejXk`j]X`k%
U C\ Y\jf`e \ogc`Z`k\ 1 ZË\jk c\ Y\jf`e hl\ c\
Zc`\ek j\ j\ek fYc`^„ [Ë\ogi`d\i gfli hl\ jfe
]flie`jj\li\ek`\ee\Zfdgk\%:Ë\jkjflm
\ekc\
g\k`kgcljhl`j\iXaflk\~cXgi\jkXk`fe[\YXj\
\o1\egclj[ˆki\jf`^e„gXidfed„[\Z`e#a\
jfl_X`k\iX`j hlË`c j\ [„gcXZ\ ~ dfe [fd`Z `c\ %
Gclj c\ gifa\k mX i„gfe[i\ Xlo Y\jf`ej \ogc`$
Z`k\j#gcljc\Zc`\ekj\iXZfek\ek%
U C\ Y\jf`e XkkiXpXek 1 ZË\jk c\ Y\jf`e [`]]„$
i\eZ`Xek% @c i„jlck\ ^„e„i Xc\d\ek [Ële\ Xek`$
Z`gXk`fe [l Y\jf`e [l dXiZ_„ [„k\Zk„ gXi c\
]flie`jj\li% :Ë\jk le Y\jf`e cXk\ek Z_\q c\
Zc`\ekXlhl\cZ\[\ie
`\ieËXmX`kgXjg\ej„dX`j
hl\jfe]flie`jj\licl`i„m c\\o1\egclj[\
mf`ileÔcdXlZ`e„dX\k[ˆki\Xjj`jZfe]fikX$
Yc\d\ek#cË`dX^\\jk\e*;#ZË\jkeflm\Xl
@cjËX^`k[\jË\ej\im
`igfliZfdgc„k \icË\ogi\j$
j`fe[\Y\jf`e`e`k`Xc\[lZc`\ek%
Noriaki Kano
(expert qualité
mondialement
reconnu, qui
a reçu en 1997
le prix Deming)
décela très vite
la dimension
individuelle
et émotionnelle
de la satisfaction.
D„k_f[fcf^`\\kZfej\`cj
CËXeXcpj\ ]feZk`fee\cc\ g\lk †ki\ i„Xc`j„\ \e
Xdfek[\cËlk`c`jXk`fe[ldf[ c\[\BXefgfli
`[\ek`Ô\ic\jZXiXZk „i`jk`hl\j\k]feZk `fejZc„j
Xkk\e[l\j gXi c\j Zc`\ekj gfli le gif[l`k fl
lej\im`Z\%
8kk\ek`fe j` mflj ZXg`kXc`j\q jli cË\og„i`\eZ\
[\gifa\kjgXjj„j1jflm\ekc\Y\jf`eXkkiXpXek
[ËXlafli[Ë_l` [\m`\e[iX le Y\jf`e `dgc`Z`k\ ~
cËXm\e`i%@c]Xl[iX[feZkiflm\ile\Xlki\`eef$
mXk`fegflij\[`]]„i\eZ`\i% O
:fek\ok\
8mXekX^\j
O C\
C\ df[ c\ [\ BXef g\lk †ki\ lk`c`j„ le\ ]f`j
hl\ c\ Zc`\ek X ]fid
lc„ le\ gi\d
` i\ \ogi\j$
j`fe[\Y\jf`e%
:fdd\ekcËlk`c`j\i6
df[ c\ [\ BXef g\id
\k [\ jËXjjli\i hlËa
minima#c\jXkk\ek\j`dgc`Z`k\j[lZc`\ek[lgif$
a\kfek„k„Zflm\ik\j%
O @cg\id\k„^Xc\d\ek[Ë`[\ek`Ô\iZ\hl`mXi„\cc\$
d\ek†ki\mXcfi`j„gXic\Zc`\ekcfij[\cXc`miX`$
jfe[lgif[l`k[lgifa\k%
Gi„ZXlk`fej~gi\e[i\
ykXg\j
U C`jk\ic\jZXiXZk „i`jk`hl\jZc„j[lgif[
l`kfl
[lj\im`Z\~[„m\cfgg\i[Xejc\ZX[i\[lgif$
a\kgXi\o\dgc\#gflile\mf`kli\c\kiXejgfik
[\gXjjX^\i#c\Zfe]fik#cXgfcclk`fe#\kZ%
Ç)0Ç
O 9`\e j\ ]fZXc`j\i jli cX i\Z_\iZ_\ \k cX jXk`j$
]XZk`fe [\ cË`dgc`Z`k\ XmXek [\ gifgfj\i [\
cËXkkiXpXekXlZc`\ek%
C\[`X^iXdd\[\BXef
© Dunod – Toute reproduction non autorisée est un délit.
FYa\Zk`]
U C`jk\igfliZ_XZle\[\Z\jZXiXZk„i`jk`hl\j
c\li eXkli\ [Xej c\ df[ c\ [\ BXef gXi
\o\dgc\ `dgc`Z `k\&fYc`^Xkf`i\# \ogc`Z`k\&gif$
gfik`fee\c#XkkiXpXek %
U ;\jj`e\i c\ [`X^iXdd\ [\ BXef jli le\
]\l`cc\[\paperboard#\kgfj`k `fee\ic\jZXiXZ$
k„i`jk`hl\j[lgif[l`k[lgifa\k[Xej*qfe\j1
Ç Qfe\YXj`hl\&`dgc`Z`k\1jXej[\k\cjXkki`Ylkj#
c\ gif[l`k \jk i„glk„ `elk`c`jXYc\# [„el„ [\
j\ej#`em\e[XYc\%
Ç Qfe\[\g\i]fidXeZ\&\ogc`Z`k\1\cc\Zfii\j$
gfe[ Xlo Xkki`Ylkj [\ g\i]fidXeZ\ [fek c\
Zc`\ek mX gXic\i \ogc`Z`k \d\ek cfij [\ jfe
\ogi\jj`fe[\Y\jf`e%
Ç Qfe\ [Ë\oZ`kXk`fe&XkkiXpXek 1 \cc\ Zfii\j$
gfe[ Xlo Xkki`Ylkj `e„[`kj hl` gifm
fhl\ek
le\ ½ _\li\lj\ jligi`j\ ¾ [l Zc`\ek [\mXek
c\gif[l`k%
[email protected]
/
[email protected]
0
CXi\cXk`feXm\Zc\ZfddXe[`kX`i\
C<JIß>C<J;<C8I<[email protected]<:C<:FDD8E;@[email protected]<
; jc\[„dXiiX^\#
„kXYc`icXi\cXk`fe
ZfddXe[`kX`i\&
„hl`g\gifa\k
@ek„^i\i
c\ZfddXe[`kX`i\[Xej
c\jkiXmXlogfli½Ài\eki\i
[XejjXYlcc\À¾
M\`cc\i~cË`dgi\jj`fe
hl\c\gifa\kcX`jj\Xl]`eXc
XlZfddXe[`kX`i\
@[\ek`]`\ic\j
ZXiXZk„i`jk`hl\j
[\jZfdgfik\d\ekj
[lZfddXe[`kX`i\
^ff%^c&P\>PeC
KiXejd\kki\
cXm`j`fe
[lZfddXe[`kX`i\
~c˄hl`g\gifa\k
Üki\\o`^\XekXm\Z
c\ZfddXe[`kX`i\
<ei„jld„
Insight
C\ ZfddXe[`kX`i\ \jk c\ [fee
\li [Ëfi[i\ [l
gifa\k%
C\Z_\][\gifa\k[f`kcl`XZZfi[\ile\Xkk\e$
k`fegXik`Zlc` i\jli+[`d\ej`fej1
■„kXYc`jj\d\ek \k dX`ek`\e [Ële\ i\cXk`fe [\
kiXmX`c „kif`k\# gflmXek Xcc\i aljhlË~ cX Zfgif$
[lZk`fejlic\gifa\k#\k`dgfj Xekle\ZfeeX`j$
jXeZ\cXgcljgi„Z`j\gfjj`Yc\[\cXg\ijfee\2
f`i gfli
■lk`c`jXk`fe [\ j\j c\m`\ij [\ gflm
^X^e\i[lk\dgjfl[\c˄e\i^`\2
■`dgc`ZXk`fe[Xejc\jXZk`fej[\mXc`[Xk`fe2
■Zfddle`ZXk`fem\ijc\ZfddXe[`kX`i\\km\ij
cËfi^Xe`jXk`fe# gfli jËXjjli\i [\ cX Zfem\i$
^\eZ\[\jkiXmXlom\ijcËfYa\Zk`]i„\c[\cËfi^X$
e`jXk`fe#\kgflimXcfi`j\ic\ZfddXe[`kX`i\%
C\ Z_\] [\ gifa\k [f`k Xmf`i \e g\idXe\eZ\
cËfYa\Zk`][\j\]X`i\[lZfddXe[`kX`i\leXcc`„%
The project owner gives the orders for the
project.
The project manager must grant him detailed
attention on 4 fronts:
■ establishment and maintenance of a close
working relationship, which can go as far as the
co production on the project and possess the
most precise knowledge possible of the person;
■ utilization of executive power to save time
and energy;
■ involvement in the validation acts;
■ communication with the project owner and
the organization, to ensure the convergence of
the work towards the actual objective of the
organization and validate the project owner.
Having the project owner as an ally should be a
constant objective of the project manager.
Ç*'Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
FYa\Zk`]
ykXYc`i cX i\cXk`fe gifa\k&ZfddXe[`kX`i\ \k
dX`ek\e`iZ\kk\i\cXk`fe%
8jj`jk\i c\ ZfddXe[`kX`i\ [Xej c˄cXY
fiXk`fe
[lY\jf`e\k[XejcXmXc`[Xk`fe[\ji„jlckXkj%
:feki`Yl\igfj`k`m\d\ek~cË`dX^\[lZfddXe$
[`kX`i\[XejcËfi^Xe`jXk`fe%
>XiXek`i cËXc`^e\d\ek [l gifa\k jli c\j fYa\Z$
k`]j[lZfddXe[`kX`i\%
FYk\e`i[ljflk`\ecfijhl\ZË\jke„Z\jjX`i\%
:fek\ok\
C\ZfddXe[`kX`i\\jkc\Zc`\ek%@c\jk~cËfi`^
`e\
[l gifa\k% C\ Z_\] [\ gifa\k \jk efdd„ gfj$
k„i`\li\d\ek~cËXggXi`k`fe[lZfddXe[`kX`i\
[Xejc\gXpjX^\[lgifa\k%@c[f`k[feZi„ljj `i
~Zi„\icXi\cXk `fe#k\cc\hlË`cc\jfl_
X`k\#gfli
^X^e\i \e \]ÔZXZ`k„ jli c\ gifa\k% @c \jk Y`\e
[\ jfe i\jjfik [\ ½ i\gi\e[i\ cX dX`e ¾ jli
c\gifa\k#\k[feZ[\Zfe[l`i\cXi\cXk`feXm\Z
c\ ZfddXe[`kX`i\# jXej j\ cX`jj\i Zfe[l`i\% @c
cl` \jk Z\g\e[
Xek e„Z\jjX`i\ [\ Zfek`e
l\i [\
c˄Zflk\i# [\ gi\e[i\ \e Zfdgk\ j\j i\Zfd$
dXe[Xk`fej\kj\jY\jf`ej%:Ë\jkZ\k„hl`c`Yi\
hl\c\ji ^c\jX`[\ek~„kXYc`i%
© Dunod – Toute reproduction non autorisée est un délit.
:fdd\ekcËlk`c`j\i6
U Üki\ \o`^\Xek Xm\Z c\ ZfddXe[
`kX`i\% Fj\i
cl`[\dXe[\i[\1
Ç _`„iXiZ_`j\ij\j[\dXe[\j2
Ç `e]fid\ic\Z_\][\gifa\k[\kflk\jc\j[„Z`$
j`fej\kfi`\ekXk`fejgi`j\j2
Ç jË`dgc`hl\i[XejcXi„le`fe[\cXeZ\d\ek[l
gifa\k2
Ç ]X`i\ [l ½ cfYYp`e^ ¾ \e ]Xm\li [l gifa\k
cfijhl\ZË\jke„Z\jjX`i\%
U @[\ek`Ô\ic\jZXiXZk„i`jk`hl\j[\jZfdgfik\$
d\ekj[lZfddXe[`kX`i\%
U @[\ek`Ô\i\keflii`ij\jgi„]„i\eZ\j1j„Zli`$
j\ic\gifa\k#†ki\mXcfi`j„\kÕXkk„gXic\gifa\k#
†ki\ jligi`j gXi c\ gifa\k# [`jgfj\i [Ële i„jlc$
kXkgiXk`hl\#gi„j\im\icX[`d\ej`feÔeXeZ` i\#
mXcfi`j\icË`dX^\[\dXihl\[\cË\eki\gi`j\%
U M\`cc\i~cË`dgi\jj`fehl\c\gifa\kcX`jj\Xl
ÔeXcXlZfddXe[`kX`i\1
Ç c\Yfee`m\Xl[Ëfi`^`eXc`k„\k[Ë`eefmXk`fe2
Ç c\ j\ek`d\ek gXikX^„ Xl j\`e [\ cËfi^Xe`jX$
k`fe hl\ c\ [„iflc\d\ek X „k„ _Xidfe`\lo
\k\]ÔZXZ\%
On ne choisit pas
son commanditaire,
c’est lui qui choisit
le chef de projet !
D„k_f[fcf^`\\kZfej\`cj
CXd`j\\eÅlmi\[\Z\ji ^c\ji\c m\XlkXek
[Ëflk`cj \k d„k_f[\j hl\ [l Zfdgfik\d\ek
Xggifgi`„[lZ_\][\gifa\k%LeZ_\][\gifa\k
[„YlkXek# [\ d†d\ hlËle Z_\] [\ gifa\k kifg
k\Z_e`hl\ gfliiX i\eZfeki\i [\j [`]ÔZlck„j
[XejcXd`j\\egiXk`hl\[\Z\ji ^c\j% O
ykXg\j
U ; jc\[„dXiiX^\#„kXYc`icXi\cXk`feZfddXe$
[`kX`i\&„hl`g\gifa\k1
Ç `ek„^i\i c\ ZfddXe[`kX`i\ [Xej c\ kifdY`$
efjZfg\[lgifa\k#XeelX`i\[lgifa\k2
Ç [„Ôe`i c\j df[\j [\ ]feZk `fee\d\ek# c\j
ic\j\ki\jgfejXY`c`k„j[\Z_XZle%
U @ek„^i\i c\ ZfddXe[
`kX`i\ [Xej c\j kiXm
Xlo
gfli½i\eki\i[XejjXYlcc\¾1
Ç [„Ôe`i[\jk\dgj[\i\eZfeki\g_pj`hl\Xm\Z
c\ZfddXe[`kX`i\2
Ç Zf$Zfejkil`i\Xm\Zc\ZfddXe[
`k X`i\1cËX`[\i
~]fidXc`j\i\k~_`„iXiZ_`j\ijfeY\jf`e2
Ç ]X`i\i„X^`ic\ZfddXe[`kX`i\jli[\j\o\dgc\j
[\jfclk`fe%
Ç*(Ç
8mXekX^\j
O CX]fidXc`jXk`fe[\Z\ji
^c\jm`j\~Zfej`[
„i\i
c\ZfddXe[`kX`i\jfljkflk\jj\j]XZ\kk\j1[fe$
e\li [Ëfi[i\ [feZ [„Z`[
\li# dX`j Xljj` XZk\li
Zfeki`Ylk\li#\kXZk\li`eÕlXek%
Gi„ZXlk`fej~gi\e[i\
O C\
e`m\Xl [Ë\o`^\eZ\j hl\ c\ Z_\] [\ gifa\k
jfl_X`k\ d\kki\ \e gcXZ\ [Xej cX i\cXk `fe ]i„$
hl\eZ\[\ji\eZfeki\j#gi„Z`j`fej[\j`e]fidX$
k`fej]flie`\j#\kZ% [f`k†ki\ZfdgXk `Yc\Xm\ZZ\
hl\c\ZfddXe[`kX`i\\jkgi†k~jlggfik\i#jli
cX[li„\[lgifa\k%
CXi\cXk`feXm\Zc\ZfddXe[`kX`i\
Gflihlf`cËlk`c`j\i6
[email protected]
0
[email protected]
('
C\ZXj[ËX]]X`i\
[email protected][email protected]<IIy>[email protected]ßI<D<EKC8M8C<LI8GGFIKy<
G8IC<GIFA<KÁCË<EKI<[email protected]<
.
:f”kj
(
JfddX`i\
G„i`f[\[Ë\o„Zlk`fe
,
:feki\$Y„e„]`Z\j
Xkk\e[lj
)
IX`jfej
+
9„e„]`Z\j
Xkk\e[lj
*
Fgk`fejgfli
cË\eki\gi`j\
<ei„jld„
Insight
C\gifa\k[„Ylk\kflaflijgXile\`[„\jljZ \g$
k`Yc\ [Ëf]]i`i le\ mXc\li gfk\ek`\cc\ ~ cËfi^Xe`$
jXk`fe ZfeZ\ie„\% C\ ZXj [ËX]]X`i\ \jk le [\j
k_ d\j [\ [email protected]:<) [email protected]:<) \jk le\
dXihl\ [„gfj„\ [l :XY`e\k F]ÔZ\# )''0 % @c
Zfek`\ek kflk\j c\j `e]fidXk`fej e„Z\jjX`i\j
gfli al^\i j` c\ gifa\k \jk \k [\d\li\ jfl$
_X`kXYc\# m`XYc\ \k i„Xc`jXYc\# \e ml\ [˄kXp\i
c\j[„Z`j`fejZfeZ\ieXekjfe`em\jk`jj\d\ek%
The project always starts with an idea that
may offer potential value to the organization.
The Business Case is one of the themes of
PRINCE2™ (PRINCE2™ is a trademark of
the Cabinet Office, 2009). It contains all the
information necessary to assess whether the
project is (and remains) desirable, viable and
achievable, and inform stakeholders about their
investment.
Ç*)Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U ;fZld\ek\i\kXeXcpj\icXm`XY`c`k„[lgifa\k%
U ykXp\i c\j [„Z`j`fej ZfeZ\ie
Xek jfe `em\j$
k`jj\d\ek%
:fek\ok\
C\ Zfd`k„ [\ g`cfkX^\ [l gifa\k \k c\j gXi$
k`\j gi\eXek\j [\dXe[\ek ~ Xmf`i \e g\idX$
e\eZ\cXZ\ik`kl[\hl\c\gifa\k\jk\k[\d\li\
m`XYc\% C\ ZXj [ËX]]X`i\# lk`c`j„ le\ gi\d` i\
]f`jgflifYk\e`ic\ÔeXeZ\d\ek`e`k`Xc[lgif$
a\k# \jk XZk`m\d\ek dX`ek\el kflk Xl cfe^ [l
ZpZc\ [\ m`\ [l gifa\k% @c \jk Zfek`el\cc\d\ek
XZklXc`j„\e]feZk`fe[\c˄mfclk`fe[\jZf”kj#
[\ji`jhl\j\k[\jY„e„ÔZ\j%
lj 1 i„jlckXk g\iƒl
U :feki\$Y„e„ÔZ\j Xkk\e[
Zfdd\ e„^Xk`] gXi le\ fl gclj`\lij gXik`\j
gi\eXek\j%
U G„i`f[\[Ë\o„Zlk`fe%
U :f”kj 1 Z\lo [l gifa\k# [\j fg„i Xk`fej Zfl$
iXek\j&[\dX`ek\eXeZ\\k[\c\lij[`jgfj`k`fej
[\ÔeXeZ\d\ek%
U ymXclXk`fe [\ cË`em\jk`jj\d\ek 1 ZfdgXiX`$
jfe [\j Zf”kj [\ [„m\cfgg\d\ek# [\j fg„iX$
k`fejZfliXek\j\k[\dX`ek\eXeZ\~cXmXc\li
[\jY„e„ÔZ\jjlile\g„i`f[\[fee„\%
U I`jhl\jgi`eZ`gXlo1
Ç m„i`Ô\i1jËXjjli\ihl\c\gifa\k\jkkflaflij aljk`Ԅ2
Ç dX`ek\e`i1XZklXc`j\ic\ZXj[ËX]]X`i\~gXik`i
[\jZf”kj\k[\jY„e„ÔZ\ji„\cj\k\jk`d„j%
[email protected]
('
Un des principes
clés de PRINCE2™
est la justification
continue du projet
pour l’entreprise.
Le cas d’affaire
contribue à cela.
D„k_f[fcf^`\\kZfej\`cj
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
;„m\cfgg\i c\ ZXj [ËX]]X`i\ Zfej`jk\ ~ fYk\e`i
c\j `e]fidXk`fej mflcl\j \e ml\ [˄kXp\i c\j
[„Z`j`fej% ;Xej [email protected]:<) # cË\o„Z lk`] jËXjjli\
hl\ c\ ZXj [ËX]]X`i\ \jk i„[`^„ \k Xggiflm„#
dX`j `c g\lk \e ZfeÔ\i c\ [„m\cfgg\d\ek Xl
Z_\][\gifa\k%Jfe[„m\cfgg\d\ek\jk`k„i Xk`]#
\k`cmX`ek„^i\ic\j„c„d\ekjjl`mXekj1
U JfddX`i\2gf`ekjZc„j[lZXj[ËX]]X`i\%
U IX`jfejaljk`ÔXekcXi„Xc`jXk`fe[lgifa\k%
U Fgk`fejgflicË\eki\g
i`j\1XeXcpj\\ki\Zfd$
dXe[Xk`fe iX`j fee„\ gfli Z_f`j`i \eki\ *
fgk`fej YXj`hl\j e\ i`\e ]X`i\# ]X`i\ c\ d`e`$
dld#]X`i\hl\chl\Z_fj\ %
U 9„e„ÔZ\jXkk\e[lj1`cjg\lm\ek†ki\[Ëfi[i\
ÔeXeZ`\iflefeÔeXeZ`\i%Hl\cc\hl\jf`kc\li
eXkli\#c\jY„e„ÔZ\j[f`m\ek†ki\1
Ç Xc`^e„j jli c\j fYa\Zk`]j \k cX jkiXk„^`\ [\
cË\eki\gi`j\2
Ç „kXYc`j~gXik`i[\jgif[l`kj\k[\ji„jlckXkj
]flie`jgXic\gifa\k2
Ç hlXek`ԄjXm\Z[\jkfc„iXeZ\j 2
Ç d\jliXYc\j2
Ç Xjj`^e„j%
Le ZXj [ËX]]X`i\ g\lk j\ gi„j \ek\i jflj gcl$
j`\lij]fid\j#pZfdgi`j1
U le [fZld\ek# le\ ]\l`cc\ [\ ZXcZ lc fl [\j
[`Xgfj`k`m\j[\gi„j\ekXk`fe2
U le\\eki„\[Xejleflk`c[\dXeX^
\d\ek[\
gifa\k% O
Ç**Ç
8mXekX^\j
O >XiXek`icXaljk
`ÔZXk`feZfek`el\[lgifa\kgfli
cË\eki\gi`j\# Xl [„dXiiX^\ \k kflk Xl cfe^ [l
gifa\k%
Gi„ZXlk`fej~gi\e[i\
O C\ ZXj [ËX]]X`i\ eËX [Ë`ek„i†k hl\ jË`c \jk m„i`Ԅ
i„^lc` i\d\ek\kd`j~afli\e]feZk `fe[\jefl$
m\cc\j\jk`dXk`fej[\Zf”kj\k[\Y„e„ÔZ\j%
C\ZXj[ËX]]X`i\
:fdd\ekcËlk`c`j\i6
[email protected]
((
CXi\ekXY`c`k„[lgifa\k
<O<DGC<;<D<JLI<;LPAYBACK <K;<JM8C<LIJ
8:KL<CC<JE<KK<J;LGIFA<K
)'
.
-'
((*
().
=clogfj`k`]j
"+''
"*''
")''
"(''
"(''
",'
'
(
)
+
*
"(''
,
8ee„\j
;li„\[\gXpYXZb
4*#,Xej
Æ*''
Æ-''
Æ.''
=fe[j[\dXe[„j
Æ.,'
MXc\lije\kk\j[lgifa\k
;li„\[Ë\ogcf`kXk`fe
<ei„jld„
Insight
8Ôehl\jfegifa\kjf`kmXc`[„gXicX[`i\Zk`fe
[\cË\eki\gi`j\\kZfej`[„i„Zfdd\gi`fi`kX`i\#
c\ Z_\] [\ gifa\k \jk gXi]f`j jfcc`Z`k„ gfli \e
\jk`d\i cX i\ekXY`c`k„% JË`c [`jg
fj\ \e i ^c\
^„e„iXc\[Ële\Yfee\m`j`Y`c`k„[\cË`em\jk`jj\$
d\ek~d\kki\\eÅlmi\gflii„Xc`j\ic\gifa\k#
cË\jk`dXk`fe[\jZf”kj\k[\ji\Z\kk\j[Ë\ogcf`$
kXk`fe XjjfZ`„\j ~ cX jfclk `fe \e j\im
`Z\ \jk
Xlki\d\ek gclj Zfdgc`hl„\ @c X e„Xedf`ej
Y\jf`e[\Z\j„c„d
\ekj#jflm\ekXZZfdgX^e„j
[\c\lij_pgfk_ j\j[\ZXcZlcj#XÔe[\ZXcZlc\i
* `e[`ZXk\lij Zc„j [\ i\ekXY`c`k„ 1 c\j mXc\lij
e\kk\j#c\gXpYXZb#\kc\[email protected]%
As soon as the project is approved and considered
a priority by the company, the project manager
is sometimes asked to estimate profitability.
It may be easy to estimate global investment
to implement for the project, but estimating
future operating revenues may be much more
complicated! Nevertheless, the project manager needs these elements, often accompanied
by their calculation assumptions, in order to
calculate three key profitability indicators: net
values, the payback, and TRI.
Ç*+Ç
;[email protected]<I( @[email protected] @8C @J <IC<GIFA <K
FYa\Zk`]
U ymXcl\icXi\ekXY`c`k„[lgifa\k%
U =XZ`c`k\ic\jXiY`kiX^\j\kc\jgi`fi`jXk`fe[\
cX[`i\Zk`fe[\cË\eki\gi`j\#gXiiXggfikXlgfi$
k\]\l`cc\[\gifa\kjhlË\cc\X~^„i\i%
:fek\ok\
CX d\jli\ [\ cX i\ekXY`c`k„ [l gifa\k [f`k j\
]X`i\~gclj`\lijdfd\ekj1le\gi\d` i\]f`j
XlZflij[\cXg_Xj\[Ë`e`k`Xc`jXk`fegfliXlkf$
i`j\i c\ cXeZ\d\ek [l gifa\k# gl`j ~ cX Ôe [\
Z_Xhl\^iXe[aXcfegflim„i`Ô\ihl\c\j_pgf$
k_ j\jgi`j\j`e`k`Xc\d\eki\jk\ekmXcXYc\j%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U <jk`d\i c\j Zf”kj [Ë`em\jk`jj\d\ek `e`k`Xc \k
c\jZf”kj[Ë\ogcf`kXk`fe[lgifa\kle\]f`jhl\
cXjfclk`fej\iXd`j\\ej\im`Z\ #\kc\ji„gXik`i
[Xejc\k\dgjc\gcljjflm\ek#fei\k`\ekle\
„Z_\cc\~cËXee„\ %
U <jk`d\i c\j i\Z\kk\j `e[l`k\j gXi c\ gifa\k 1
`cg\lkjËX^`i[\cXdXi^\e\kk\^„e„i „\gXicX
m\ek\[Ëleeflm
\Xlgif[l`k#\k&fl[\cXmXcf$
i`jXk`feÔeXeZ` i\[\j„Zfefd`\j[\Zf”kj[\
g\ijfee\c [Xej c\ ZX[i\ [Ële gifa\k [\ i„fi$
^Xe`jXk`fe#gXi\o\dgc\ %
U ;Xej c\j [\lo ZXj# Zfej\im
\i le\ kiXZ\ [\j
_pgfk_ j\j hl` fek g\id`j [\ ]fidlc\i Z\j
\jk`dXk`fej# gfli m„i`Ô\i c\li g\ik`e\eZ\ \e
Zflij[\gifa\k%
U :XcZlc\icËle[\j+`e[`ZXk\lij1
Ç ME MXc\li E\kk\ 1 ZË\jk cX [`]]„i\eZ\# ~
le `ejkXek k# \eki\ c\j i\Z\kk\j \k c\j Zf”kj
[Ë`em\jk`jj\d\ek&[Ë\ogcf`kXk`fe%Gflihl\c\
gifa\k jf`k i\ek XYc\# `c ]Xlk [feZ hl\ Z\kk\
mXc\lie\kk\jf`kjlg„i`\li\~'%
Ç M8E MXc\li 8ZklXc`j„\ E\kk\ 1 gXikXek [l
gi`eZ`g\ hl\ ('' \lifj Xlafli[Ë_l` mXc\ek
gclj hl\ ('' \lifj [Xej le Xe# cËlk`c`jXk`fe
[ËlekXlo½[ËXZklXc`jXk`fe¾g\id\k[\iXd\$
e\icXmXc\lie\kk\[\jÕlo[\ki„jfi\i`\hl`
j˄kXc\ekjligclj`\lijXee„\j~le\mXc\li[\
ZXj_½gfliXlafli[Ë_l`¾%ÁgXik`\[ldfd\ek
f“cXM8E\jkjlg„i`\li\~'#c\gifa\k[„^X^\
gclj[\ki„jfi\i`\hlË`ceË\eZfejfdd\%
Ç GXpYXZb1ZË\jkc\[„cX`e„Z\jj X`i\gflihl\
c\j i\Z\kk\j `e[l`k\j gXi c\ gifa\k Zflmi\ek
cË\ej\dYc\ [\j Zf”kj [Ë`em\jk `jj\d\ekj \k
[Ë\ogcf`kXk`fe2ZË\jkc\[„cX`[\i„Zlg„iXk`fe
[\ cX d`j\ [\ ]fe[j `e`k `Xc\ fl \eZfi\ [Xk\
~ cXhl\cc\ fe Xkk\`ek c\ gf`ek dfik [l gif$
a\k% C\ gXpYXZb \jk [feZ cX [Xk\ ~ cXhl\cc\
M8E4'%
Ç [email protected] KXlo [\ I\e[\d\ek @ek\ie\ 1 kXlo [\
i\ekXY`c`k„[\jZXg`kXlo`em\jk `j[Xejc\gif$
a\k%@cg\id
\k[˄kXYc`ile\ZfdgXi X`jfeXm\Z
cX i\ekXY`c`k„ hl\ cËfe XliX`k fYk\e
l\ j` fe
XmX`k gcXZ„ c\j ]fe[j `em\jk`j [Xej c\ gifa\k
jlic\jdXiZ_„jÔeXeZ`\ij%
U ÁZ_Xhl\^iXe[aXcfe[lgifa\k#i\ZXcZlc\icX
i\ekXY`c`k„gi„m`j`fee\cc\%
« À parler franc,
on doit avouer que,
pour estimer dix
ans, ou même cinq
ans à l’avance,
le rendement
d’un chemin de fer
[…], les données
dont on dispose
se réduisent à
bien peu de chose,
sinon à rien »,
John Maynard
Keynes.
D„k_f[fcf^`\\kZfej\`cj
JËXjjfZ`\i ~ [\j \og\ikj [l Zfekic\ [\ ^\j$
k`fe# hl` jfek X^l\ii`j [Xej cX dXŠki`j\ [\j
`e[`ZXk\lij [\ d\jli\# X`ej` hlË~ [\j \og\ikj
½d„k`\ij¾#hl`fekle\Yfee\g\iZ \gk`fe[\j
i\Z\kk\j\kZf”kj[Ë\ogcf`kXk`fegfk\ek`\cj% O
Ç*,Ç
8mXekX^\j
O @[\ek`Ô\ic\j\ea\loÔeXeZ`\ij[lgifa\k%
O ;XejZ\ikX`ejZXj#fYk\e`ihl\c\gifa\k[\m`\ee\
gi`fi`kX`i\ fl [`jgfj\ [\ i\jjfliZ\j X[[`k`fe$
e\cc\j#ZXijXi\ekXY`c`k„X„k„[„dfeki„\%
Gi„ZXlk`fej~gi\e[i\
O KflaflijXjjfZ`\ic\j_pgfk_
j\jXlo\jk`dXk`fej
[\Zf”kj\k[\i\Z\kk\j`e[l`kjgXic\gifa\k%
O E\ gXj flYc`\i hl\ Z\ikX`ej gifa\kj e\ j\ifek
aXdX`ji\ekXYc\j#dX`jj\ifeke„Xedf`ejcXeZ„j
ZXifYc`^Xkf`i\ji„^c\d\ek X`i\j fle„Z\jjX`i\j
~cXd`j\\eÅlmi\[\cXjkiXk„^`\[\cË\eki\gi`j\
\o1liYXe`jXk`fe[ljpjk d\[Ë`e]fidXk`fe %
CXi\ekXY`c`k„[lgifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
((
;[email protected]<I
)
:8;I<I
C<GIFA<K
CXgi„m`j`feXlj\im`Z\[ljlZZ j[lgifa\k
C
ËfYa\Zk`] X „k„ [„Ôe` cfij [\ cX g_Xj\ [Ë`e`k `Xc`jXk`fe% @c \jk [„Zi`k [Xej cX ÔZ_\ gifa\k
\k X]Ôe„ [Xej c\ ZX_`\i [\j Z_Xi^\j% @c mX Zfek`e
l\i ~ jËX]Ôe
\i g\e[Xek kflk\ cË\o„$
Zlk`fe [l gifa\k# kflk \e i\jkXek Xc`^e„ jli jX [„Ôe`k`fe `e`k`Xc\# jXl] df[`ÔZXk`fe
XZZ\gk„\%
C\jXZk`fej~i„Xc`j\i#Xgg\c„\jkZ_\jflcfkj[\kiXmXlo#[f`m\ek†ki\[„Zi`k\jXlgcljkk
[Xejc\gifa\k%<cc\jjfekYk`\jgflig\id\kki\[ËXkk\`e[i\c\jfYa\Zk`]j%
:\kk\ [\jZi`gk`fe Zfejk`kl\ cX gXik`k`fe hl\ c\ Z_\] [\ gifa\k# m„i`kXYc\ Z_\] [ËfiZ_\jki\#
afl\Xm\Zjfe„hl`g\#\ei\cXk`feXm\ZcË\ej\dYc\[\jgXik`\j`ek„i\jj„\jgXic\gifa\k%J`
cXgXik`k`fe\jkdXcjpeZ_ife`j„\#Z\cX[fee\~Zflgj”ile\ZXZfg_fe`\%J`cXgXik`k`fe\jk
Y`\ei„^c„\#c\dfiZ\Xlg\lk†ki\Y\Xl~\ek\e[i\#dX`jZ\cX[„g\e[[lkXc\ek[\Z_XZle#
\k[\c\liZXgXZ`k„~afl\i\ej\dYc\%
CX dfY`c`jXk`fe [ËXZk\lij gfjj „[Xek c\j Zfdg„k \eZ\j i\hl`j\j jli c\j kZ_\j e„Z\jj X`i\j
i\gfj\jlicXd`j\\eÅlmi\[Ëflk`cjc`jk Xek[Ële\gXikc\jkiXm
Xlo#\k[ËXlki\gXikc\ji\j$
jfliZ\je„Z\jjX`i\j~c\li\o„Zlk`fe%
@e`k`Xc`j\i
c\gifa\k
:X[i\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
:\ ZX[iX^\ j\ i„Xc`j\ gfli cË\jj\ek`\c Xl [„Ylk [l gifa\k% DX`j c\j XZk`m
`k„j [\ gi„m
`j`fe
Zfek`el\ek[\j\[„iflc\ikflkXlcfe^[\cË\o„Zlk`fe[lgifa\k#[Xejc\Ylk[\gifZ „[\i~
[\ji„Xaljk\d\ekj[\kiXa\Zkf`i\cfijhl\Z\cX\jke„Z\jjX`i\%
Ç*-Ç
;[email protected]<I
CXgfj`k`fei\cXk`m\[\jflk`cjXlZflij[\cXg_Xj\[\ZX[iX^\
C\gcXe[\dXeX^\d\ek[\gifa\k\jkcË`ek„^iXk\li[\kflk\jc\j`e]fidXk`fej[\dXeX^\$
d\ek1Zfejkil`kXl]li\k~d\jli\[\jXZk`m`k„j[\gi„m`j`fej#`c[„k`\ekcXi„]„i\eZ\[\j
fYa\Zk`]j\k[\jY\jf`ej~jXk`j]X`i\#\k[\cXZ`Yc\Zf”k\k[„cX`~Xkk\`e[i\%@cZfek`\ekc\j
giXk`hl\j[\dXeX^\d\ek[\gifa\k~Xggc`hl\i[liXekkflk\jfe\o„Zlk`fe%
@c \o`jk\ gXi X`cc\lij le \ej\dYc\ [Ëflk`cj hl` g\id\kk\ek [\ [„Zi`i\ c\j kiXm
Xlo \k c\li
X]]\ZkXk`fe1
fj`k`fejkilZkli„\[\jkiXmXlo2
U cËfi^Xe`^iXdd\[\jkZ_\j#gflicX[„Zfdg
)
U cËfi^Xe`^iXdd\ [\j i\jj
fliZ\j# gfli [`jg
fj\i [Ële\ m`j`fe d`Zifj Zfg`hl\ \k dXZifj Zf$
g`hl\[\ji\jjfliZ\je„Z\jjX`i\jjlic\gifa\k2
U cX dXki`Z\ [\ i\jg
fejXY`c`k„# gfli [„Zi`i\ c\j X]]\Zk Xk`fej [\j kiXmXlo Xlo i\jj fliZ\j
`[\ek`Ԅ\j2
U cXÔZ_\[\kZ_\#gfli[`jgfj\i[Ële\[\jZi`gk`fe[„kX`cc„\\kZ\ekiXc`j„\[\kfljc\jkiX$
mXlo~i„Xc`j\i2\cc\\jkY`\ecËXYflk`jj\d\ek[\Z\kiXmX`c%
:\ a\l [Ëflk`cj \jk lk`c`j„ [\ dXe` i\ `k„iXk`m\% C\ Z_\] [\ gifa\k lk`c`j\iX jlZZ\jj`m\d\ek
cËfi^Xe`^iXdd\[\jkZ_\j#cËfi^Xe
`^iXdd\[\ji\jj fliZ\j\kcXdXki`Z\[\i\jg
fejXY
`c`k„
~gclj`\liji\gi`j\j#aljhlË~XYflk`i~le\m\ij`fejl]Ô
jXdd\ekfg„iXk`fee\cc\gflifi^X$
e`j\ile\i„le`fe[\cXeZ\d\ekf]ÔZ`\cc\[lgifa\k%
C<[email protected]
() C\gcXe[\dXeX^\d\ek[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%*/
(* CËfi^Xe`^iXdd\[\jkZ_\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +'
(+ CËfi^Xe`^iXdd\[\ji\jjfliZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ++
(, CXdXki`Z\[\i\jgfej XY`c`k„%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +(- CËfi^Xe`j Xk`fe\eZ\iZc\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +/
(. CX[\dXe[\[\i\jjfliZ\jXld„k`\i%%%%%%%%%%%%%%%%%%%%%%%% ,'
(/ CË\eki\k`\e[\[„c„^
Xk`fe[\kZ_\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%,)
(0 CXÔZ_\[\kZ_\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,+
)'CXi„le`fe[\cXeZ \d\ek[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,)( C\jkfc„iXeZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,/
Ç*.Ç
[email protected]
()
C\gcXe[\dXeX^\d\ek[\gifa\k
<O<DGC<;<GC8E;<D8E8><D<EK;<GIFA<K
CËfi^Xe`jXk`fe
[lgifa\k
C\j
[`jgfj`k`fej
[\dXeX^\d\ek
›CX[\jZi`gk`fe\kcËfi^Xe`jXk`fe[lkiXmX`cgfligif[l`i\
c\jc`miXYc\j#\kXkk\`e[i\c\jfYa\Zk`]j[lgifa\k#
›C\jgifZ\jjlj\o„Zlk„j[Xejc\ZX[i\[lgifa\k#
\kc\jflk`cj\kk\Z_e`hl\jlk`c`j„j%
›CXdXe` i\[fekc\jdf[`]`ZXk`fejj\ifekjlim\`cc„\j\kdXŠki`j„\j#
›CXdXe` i\[fekcX^\jk`fe[\Zfe]`^liXk`fej\iXd`j\\eÅlmi\#
›CXd„k_f[\d`j\\eÅlmi\gflim„i`]`\icXZfe]fid`k„
Xlogi„m`j`fej[\[„iflc\d\ek[lgifa\k#
›C\gcXee`e^[\Zfddle`ZXk`fem\ijc\jgXik`\j`ek„i\jj„\j#
›C\ji\ml\j[\gifa\kgi„ml\j%
C\j[fee„\j
[\i„]„i\eZ\
›C\Zfek\el[\i„]„i\eZ\`jjl[lZX_`\i[\jZ_Xi^\j\kZfdgc„k„
gXicËXmXeZ\d\ek[\jkiXmXlo
›C\Yl[^\k[\i„]„i\eZ\#
›C\gcXee`e^[\i„]„i\eZ\#
›C\i\^`jki\[\ji`jhl\j%
C\jXee\o\j
jg„Z`Xc`j„\j
›C\jgcXej[\dXeX^\d\ekjg„Z`]`hl\jgflic\j[„cX`j#c\jZf”kj#
c\Zfek\el#c\jI?#cXZfddle`ZXk`fe#c\ji`jhl\j
\kc\jXggifm`j`fee\d\ekj%
<ei„jld„
Insight
C\ gcXe [\ dXeX^
\d\ek [\ gifa\k \jk le
[fZld\ek hl` i\^iflg\ cË\ej\dYc\ [\j `e]fi$
dXk`feje„Z\jjX`i\jgflic\g`cfkX^\[lgifa\k%
@cZfek`\ek~cX]f`jc\hlf`\kc\Zfdd\ek[lgif$
a\k%@c[„k`\ekcXi„]„i\eZ\[\[„gXikjlicXhl\cc\
cË\ej\dYc\ [\j ZXcZlcj [˄ZXikj mfek †ki\ fg„$
i„jXlZflij[l[„iflc\d\ek[lgifa\k%
@c \jk d`j ~ [`jg
fj`k`fe [\ cË\ej\dYc\ [\j
d\dYi\j[\c˄hl`g\gifa\k%@cXjjli\c\i\^ifl$
g\d\ek [\j `e]fidXk`fej `e[`jg\ejXYc\j gfli
c\g`cfkX^\[lgifa\k%
The project plan is a document which groups
together all the necessary information for the
management of the project. It contains both the
“what” and “how” of the project. It holds the
original references from which all calculations
of variations will be determined during the
execution of the project.
It is available to every team member on the
project. It enables the regrouping of all the
essential information for the management of
the project.
Ç*/Ç
;[email protected]<I) :8;I<IC<GIFA <K
FYa\Zk`]
I\^iflg\i\elej\lc[fZld
\ekfl^iflg\[\
[fZld\ekj cË\ej\dYc\ [\j `e]fidXk`fej hl`
g\id\kk\ek1
U [˄kXYc`i# [\ dXe` i\ gXikX^„\ gXi kflk\j
c\j gXik`\j `ek„i\jj„\j# cË\ej\dYc\ [\j `e]fi$
dXk`fej[\dXeX^\d\ek~ZfeeXŠki\2
U [Ë`e[`hl\i ~ Z_XZle c\j gifZ\jjlj ~ Xggc`$
hl\i[Xejc\ZX[i\[lgifa\k2
U [\ Ôo\i ~ Z_XZle jfe ic\ \k c\j kZ_\j ~
\o„Zlk\i%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
@cg\lk†ki\Zfejk`kl„[\hl\chl\jgX^\jgfli
le gifa\k [\ kX`cc\ i„[l`k\% @c \jk ]X`k [\ gcl$
j`\lijZcXjj\lij[Xejc\ZXj[\gifa\kZfdgc\o\
dfY`c`jXek[`]]„i\ek\j\eki\gi`j\j%
@c \jk „cXYfi„ gXi c\ Z_\] [\ gifa\k fl gXi
c˄hl`g\[\dXeX^\d\ek[\gifa\khlXe[Z\cc\$
Z` \jk ZcX`i\d\ek „kXYc`\% @c g\lk †ki\ gifgfj„
gXile\jfZ`„k„[\Zfej\`c\edXeX^
\d\ek[\
gifa\k [Xej Z\ hl\ cËfe Xgg\cc\ gXi] f`j [\j
gi\jkXk`fej[ËXjj`jkXeZ\~dXŠki`j\[ËflmiX^\#
fl[ËXjj`jkXeZ\~dXŠki`j\[ËÅlmi\ %
C˄cXYfiXk`fe[lgcXe[\dXeX^
\d\ek[\gif$
a\k \jk gif^i\jj`m\% <cc\ [„Ylk\ [ j c\j gi\$
d`\ij kiXmXlo [\ gi„m
`j`fe# \k j\ gflij l`k
aljhlË~ cX mXc`[Xk`fe [\ cX i„]„i\eZ\ [\ YXj\
[lgifa\k%
U ykf]]\i cX [\jZ i`gk`fe [\ cËfi^Xe
`jXk`fe [l
gifa\k 1 cËfi^Xe`^iXdd\ [\j kZ_\j# cËfi^Xe`$
^iXdd\ [\j i\jjfliZ\j# \k „cXYfi\i gif^i\j$
j`m\d\ekc\jÔZ_\j[\kZ_\jXjjfZ`„\j%
U :fejkil`i\Xm\Zc˄hl`g\c\j[`]]„i\ek\jgif$
Z„[li\j ~ [„Ôe`i gfli c\j XZk`m`k„j [\ dXeX$
^\d\ek\k[\dXŠki`j\[lgifa\k\ejËXgglpXek
jli c\j gifZ„[li\j [„a~ [„Zi`k\j jli [\j gif$
a\kjgi„Z„[\ekj%<cc\jeËfek^„e„i Xc\d\ekhl\
[\]X`Yc\jX[XgkXk`fej~i\Z\mf`i%
U D\kki\\eXee\o\c\j[fZld\ekj`dgfikXekj
hl` gfjj [\ifek c\li gifgi\ ZpZc\ [\ m`\ 1 c\j
gcXej[\dXeX^\d\ekgXik`Zlc`\ij#\kZ%
U ;„Ôe`ile\gi\d` i\m\ij`femXc`[„\#\k]X`i\
\o„Zlk\i c\j kiXm
Xlo \e Zfe]fid
`k„ Xm\Z c\
GDG%
U 8l ]li \k ~ d\jli\ [\ c˄cXY
fiXk`fe [\j
XZk`m`k„j[\gi„m`j`fejgcXee`e^\kYl[^\k[\
i„]„i \eZ\#[li\^`jki\[\ji`jhl\j #Zfdgc„k \i
c\GDG%
« Où se trouve
le planning
de référence
du projet ? »
demande
le commanditaire.
« Mais dans
le plan de management de projet »,
répond le chef
de projet.
D„k_f[fcf^`\\kZfej\`cj
C\j*„c„d
\ekj~`ek„^
i\iXlgcljkk[Xejle
GDGjfekcXgifZ„[li\[\^\jk`fe[\jdf[`Ô$
ZXk`fej#cXgifZ„[li\[\mXc`[Xk`fe\kcXgifZ„$
[li\[\^\jk`fe[\ZfeÔ^liXk`fe% O
:fdd\ekcËlk`c`j\i6
ykXg\j
U :i„\ic\[fjj`\iZfek\eXekc\[fZld\ekGcXe
[\dXeX^\d\ek[\gifa\kGDG %
U ;„Ôe`i c\j [`]] „i\ek\j ilYi`hl\j hl` [\mifek
Ô^li\i[Xejc\GDG#\ek\eXekZfdgk\[\jgXi$
k`ZlcXi`k„j[lgifa\k1\]]fik~gfik\i\eZfddl$
e`ZXk`fe#\edXeX^\d\ek[\ji`jhl\j#¿
U Gi„$i\dgc`i c\ GDG Xm\Z c\j [fee„\j [l
ZX_`\i [\j Z_Xi^\j [l gifa\k hl` Zfek`\ek c\j
[fee„\j]fe[Xki`Z\j%
Ç*0Ç
8mXekX^\j
O C\GDG\jkc\[fZld
\ek[\i„]„i \eZ\gflicË\o„$
Zlk`fe\kcXdXŠki`j\[lgifa\k%@c\jkmXc`[„\ke\
g\lk†ki\Zfek\jk„gXic\jZfeki`Ylk\lijgifa\k%
O C\ GDG \jk c\ ½ ^l`Z_\k le`hl\ ¾ [\j [`jgfj`$
k`fej [\ dXeX^\d\ek [l gifa\k% Kflk XZk\li
XpXek le [flk\ jli Z\ hl` [f`k †ki\ ]X`k g\lk p
kiflm\icXi„gfej\~j\jhl\jk`fej%
Gi„ZXlk`fej~gi\e[i\
O C\
GDG g\lk gXi]f`j jfl]]i`i [l jpe[ifd\ [\
d`Zif$dXeX^\d\ek 1 kflk p \jk [„Zi`k j` Ôe\$
d\ekhlË`ceË\o`jk\gclj[\dXi^\[\dXeÅlmi\
gflic\jgXik`\j`ek„i\jj„\j%<kc\k\dgjgXjj„\e
dXeX^\d\ek[\m`\ekkifg`dgfikXekgXiiXggfik
Xlk\dgjgXjj„[XejcË\o„Zlk`fe[\jkiXmXlo%
C\gcXe[\dXeX^\d\ek[\gifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
()
[email protected]
(*
CËfi^Xe`^iXdd\[\jkZ_\j
JKIL:KLI<;ËLEFI>[email protected]>I8DD<;<JKÛ:?<J
Gifa\k
G_Xj\(
C`miXYc\
(%( G_Xj\)
G_Xj\*
C`miXYc\
)%( G_Xj\+
C`miXYc\
*%(
C`miXYc\
+%(
C`miXYc\
(%) C`miXYc\
)%(%(
C`miXYc\
*%)
C`miXYc\
+%)
C`miXYc\
(%*
C`miXYc\
)%(%)
C`miXYc\
*%*
C`miXYc\
+%*
C`miXYc\
)%) C`miXYc\
*%+
C`miXYc\
+%+
C`miXYc\
)%* C`miXYc\
*%,
C`miXYc\
+%,
C`miXYc\
(%+
C`miXYc\
+%-
<ei„jld„
Insight
CËfi^Xe`^iXdd\ [\j kZ_\j \jk cX [„Zfdgf$
j`k`feXiYfi\jZ\ek\[\cË\ej\dYc\[\jkiXmXlo
~i„Xc`j\i[Xejc\ZX[i\[lgifa\k%C\je`m\Xlo
c\j gclj YXj [\ cËXiYfi\jZ\eZ\ jfek ^„e„iXc\$
d\ekXgg\c„j½cfkj[\kiXmXlo¾%C\li[„efd`$
eXk`fe \jk ]fZXc`j„\ jli c\j c`miXYc\j Xkk\e[
lj
[\jkiXmXlo%
CËfi^Xe`^iXdd\ [\j kZ_\j \jk c\ j\lc flk`c
fYc`^Xkf`i\[ldXeX^\d\ek[\gifa\k%CXi„X$
c`jXk`fe [\ cË\ej\dYc\ [\j kiXmXlo [„Zi`kj \jk
e„Z\jjX`i\ \k efidXc\d\ek jl]ÔjXek\ gfli
fYk\e`ic\i„jlckXkjfl_X`k„[lgifa\k%
The work breakdown structure is the breakdown of all the tasks to be completed within
the project. The lower levels of the diagram
are generally called the “work packages”. Their
designation is a clear definition of the expected
deliverables.
The work breakdown structure is the only
mandatory tool in project management.
The completion of all the described tasks is
necessary and usually sufficient to obtain the
expected project results.
Ç+'Ç
;[email protected]<I) :8;I<IC<GIFA <K
D„k_f[fcf^`\\kZfej\`cj
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U CËfi^Xe`^iXdd\ [\j kZ_\j FK [„Zi`k cX
kfkXc`k„ [\j kiXmXlo ~ i„Xc`j\i [Xej c\ ZX[i\
[lgifa\k%@cg\id\kX`ej`[\1
Ç i\Z\ej\i cË\ej\dYc\ [\j kiXmXlo ~ gcXe`$
Ô\i2
Ç „cXYfi\ic\Yl[^\k[lgifa\k2
Ç d\kki\jfljZfekic\c\Zfek\el[lgifa\k2
Ç dXŠki`j\icËXmXeZ\d\ek[lgifa\kXl]li\k~
d\jli\[\cXgif[lZk`fe[\jc`miXYc\j2
U Zfeki`Yl\i ~ cX dXŠk i`j\ [\j i`jhl\j [l gif$
a\k# gfli Z\ hl` ZfeZ\ie\ c\j i`jhl\j [Ë\o„Z l$
k`fe[lgifa\k%
:fek\ok\
CËFK\jk„cXYfi„kflkXlcfe^[\cXgi„gXiXk`fe
[lgifa\k%JXgi\d` i\„YXlZ_\Ô^li\[XejcX
ÔZ_\gifa\k%Gl`jle\m\ij`feZfek\eXek\em`$
ifec\j[\logi\d`\ije`m\Xlo\jk[„Zi`k\[Xej
c\ ZX_`\i [\j Z_Xi^\j [l gifa\k% <eÔe# cX m\i$
j`feZfdgc k\[\cËFK\jk`jjl\[\jkiXmXlo[\
gi„m`j`fej[„kX`cc„\j1„cXYfiXk`fe[lgcXee`e^
[„kX`cc„\k[lYl[^\k[„kX`cc„%
JË`ce\[\mX`ki\jk\ihlËlej\lcflk`c[ldXeX$
^\d\ek [\ gifa\k# Z\cX j\iX`k cËFK% @c \jk
`eZfekflieXYc\ ZXi `c [„Zi`k cX Zfejk`klk`fe
d†d\[lgifa\k%
U Gfli „cXYfi\i le FK# `c \jk gfjj`Yc\ [\ j\
i„]„i\i ~ [\j FK [\ gifa\kj gi„Z„[\ekj# \k
[Ë\e i\gi\e[i\ [\j gXik `\j# \e c\j X[Xgk Xek
Xlojg„Z`ÔZ`k„j[lgifa\k%
U @c\jkXljj`ki j`dgfikXek[Ë`dgc`hl\icXkfkX$
c`k„[\c˄hl`g\[\gifa\k[Xejjfe„cXYfiXk`fe#
gfli gflmf`i gifÔk\i [\ cË\og„i`\eZ\ [\ Z_X$
Zle \k Zi„\i cË\e^X^\d\ek e„Z\jjX`i\ gfli cX
i„Xc`jXk`fe[\jkiXmXlo%
U Jli c\j ^iXe[j gifa\kj# j\ [„iflcXek jli [\
cfe^l\j g„i`f[\j [\ k\dgj# cËFK \jk Zfejkil`k
gXimX^l\jjlZZ\jj`m\j1c\jgi\d` i\jg_Xj\j
jfek[„Zi`k\jÔe\d\ek#\kc\jg_Xj\jjl`mXek\j
e\c\jfekhl\[\dXe` i\dXZifjZfg`hl\%
[email protected]
(*
« Comment
éviter les trous
dans la raquette ? »
En ordonnant
les tâches au sein
d’un organigramme
des tâches.
:fdd\ekcËlk`c`j\i6
8mXekX^\j
U :_f`j`i c\ gi\d`\i e`m\Xl [\ [„ZflgX^\# \e
jËXgglpXekjlic\ZpZc\[\m`\[lgifa\k%
U ;„kX`cc\i c\j e`m\Xlo jl`mXekj \e lk`c`jXek
c\j[`]]„i\ekjdf[\j[\[„ZflgX^\gfjj`Yc\j1
]feZk`fee\c# d„k`\i# ^„f^iXg_`hl\# efd\eZcX$
kli\[lgif[l`k#]flie`jj\li%
U :fek`el\ic\[„ZflgX^\[\jkiXmXloaljhlË~
Z\hl\c\jc`miXYc\jXjjfZ`„jjf`\ek^„iXYc\j\k
X]]\ZkXYc\j~lei\jgfejXYc\le`hl\%
U D\kki\ cËFK ~ [`jgfj`k`fe [\ cË\ej\dYc\ [\j
gXik`\j`ek„i\jj„\jXlj\`e[lgifa\k#gflihl\
Z_XZlegl`jj\Xmf`iZfeeX`jj XeZ\[lZfek\el
[lgifa\k%
Ç+(Ç
O CËFK\jkcXi„]„i\eZ\le`hl\[\jkiXmXlo~i„Xc`$
j\i[Xejc\ZX[i\[lgifa\k%@cjkilZkli\cXhlXj`$
kfkXc`k„[\jXlki\j`e]fid
Xk`fej[lgifa\kZf”k#
[„cX`#g\i]fidXeZ\#i`jhl\j#XZ_Xkj\ki\jj fliZ\j
\e^X^„\j #\k\eXjjli\cXZf_„i\eZ\%
O CËFK \jk le flk`c j`dgc\ [\ i\gi„j\ekXk`fe
[ËXiYfi\jZ\eZ\#hl\cËfeg\lki„[l`i\~le\c`jk\
`e[\ek„\ [„Zi`k\ [Xej le cf^`Z`\c [\ kiX`k\d\ek
[\k\ok\
Gi„ZXlk`fej~gi\e[i\
O C\ Z_\] [\ gifa\k [f`k Xmf`i ~ cË\jgi`k hlËXlZle
kiXmX`cefegi„mle\j\iX]X`k%@c]Xlk[feZm\`cc\i
~cË\o_Xljk`m`k„%
CËfi^Xe`^iXdd\[\jkZ_\j
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]<[email protected](*
[email protected]
(*
CËfi^Xe`^iXdd\[\jkZ_\j
:fdd\ek†ki\gclj\]ÔZXZ\6
-i ^c\j~Xggc`hl\igfli„cXYfi\i
leFK%
U I ^c\e—(ÆHlXe[le„c„d\ek[fee„[\cËFK
gfjj [\le\[„Zfdgfj`k`fe#cXjfdd\[\j„c„$
d\ekj[\Z\kk\[„Zfdgfj`k`fe\jkjki`Zk\d\ek
„^Xc\~Z\k„c„d\ek%
I„Xc`j\ic\j
X]]`Z_\j
:_\iZ_\i
;\jj`e\i
le
c\jX]]`Z_\j
`dgi`d\li
=X`i\
`dgi`d\i
c\jX]]`Z_\j
4
:\cX X gfli Zfej„hl\eZ\ hlË`c eËp X XlZle\
½XZk`m`k„¾`dgc`Z`k\c`„\Xli\^iflg\d\ek[\j
„c„d\ekj[\YXje`m\Xl%
U I ^c\e—)Æ:\kk\i ^c\\jkcXZfej„hl\eZ\
[\cXi ^c\gi„Z„[\ek\1le„c„d\eke\g\lkj\
[„Zfdgfj\i \e le j\lc „c„d
\ek% J`efe# `c p X
„^Xc`k„\eki\c\j[\lo„c„d\ekj%
I„Xc`j\ic\j
X]]`Z_\j
;\jj`e\ic\j
X]]`Z_\j
U I ^c\e—*Æ;`k\i ^c\[\j*I1GfliZ_Xhl\
cfk[\kiXmXlo#`c[f`k†ki\gfjj`Yc\[\[„Ôe`i1
le I\jgfejXYc\ le`hl\# le I„jlckXk gXi]X`k\$
d\ek `[\ek`Ԅ# \k c\j I\jjfliZ\j ~ dfY`c`j\i
gflifYk\e`iZ\i„jlckXk%
U I ^c\ e— + 1 le FK g\lk j\ [„Zfdgfj\i
j\cfegclj `\lijcf^`hl\j[\[„ZflgX^\1
Ç [„ZflgX^\ ]feZk`fee\c c\j ]feZk`fej Xkk\e$
[l\j[li„jlckXk[lgifa\k 2
Ç [„ZflgX^\gXid„k`\ic\jd„k`\ij[\cË\eki\$
gi`j\# jflm\ek XjjfZ`„j ~ cËfi^Xe`jXk`fe [\
cË\eki\gi`j\ 2
Ç [„ZflgX^\ ^„f^iXg_`hl\ gfli [\j cfkj [\
kiXmXlo hl` j\ [„iflc\ek jli [\j j`k\j [`]$
]„i\ekj 2
Ç [„ZflgX^\j\cfecXefd\eZcXkli\[lgif[l`k
i„jlckXk[lgifa\kgflii„[l`i\cXZfdgc\o`k„
[\cËfYa\k~gif[l`i\ 2
Ç [„ZflgX^\gXi]flie`jj\lifegXic\jflm
\ek
[ËXccfk`jj\d\ek %
HlXe[ le „c„d\ek [\ cËFK \jk [„Zfdgfj„# `c
cË\jk ^„e„iXc\d\ek j\cfe le\ j\lc\ cf^`hl\ ~
cX]f`j%
U I ^c\ e— , 1 @c Zfem`\ek [\ jËXii†k\i [\
[„Zfdgfj\i le FK hlXe[ cX kX`cc\ [Ële cfk
[\ kiXmXlo \jk [\m\el\ jl]ÔjXdd\ek g\k`k\%
@c eË\o`jk\ gXj [\ mXc\li le`m
\ij\cc\ [\ dXo`$
dld[\kX`cc\[\cfk[\kiXmXlo%J\cfec\j\em`$
ifee\d\ekj#c\jmXc\lij[\('aflij&_fdd\fl
[\ )' aflij&_fdd\ jfek \dgcfp„\j% ;Xej c\
ZXj [\ ZfekiXk [ËXZ_Xk# Z\j mXc\lij eËfek gXj
Zflij%
U I ^c\ e— - 1 @c \jk gi„]„iXYc\ [\ Zfek`el\i
~ [„Zfdgfj\i le cfk [\ kiXmXlo kXek hl\ jX
[li„\\jk`dXk`m\\jkjlg„i`\li\Xlk`\ij[\cX
[li„\[\cXg_Xj\~cXhl\cc\`cXggXik`\ek%:\kk\
mXc\li \jk le fi[i\ [\ ^iXe[\li ~ Zfej`[
„i\i
Xm\ZY\XlZflg[\Õ\o`Y`c`k„%<cc\e\jËXggc`hl\
gXj[Xejc\jZfekiXkj[ËXZ_Xk%
C\jkiXmXlo[\dXeX^\d\ek[\gifa\k[f`$
m\ek†ki\`e[`hl„j[XejcËFK%
Ç+)Ç
[email protected]
(*
;[email protected]<I) :8;I<IC<GIFA <K
:8J[ËleFKi„\c
C\jZ_„dXZ`$[\jjflj[fee\le\o\dgc\j`d$
gc`Ԅ[ËleFKi„\c%@cjËX^`k[Ëlegifa\k[Ë`ejkXc$
cXk`fe[ËlegXee\Xl[ËX]ÔZ_X^\[peXd`hl\%
C\ gi\d`\i e`m\Xl [\ [„ZflgX^\ \jk k\dgf$
i\c gXi g_Xj\% C\j e`m\Xlo jl`mXekj jfek [`]$
]„i\ekj1
U GflicXjg„Z `ÔZXk`fe#`cjËX^`k[Ële[„Zflg
X^\
gXid„k`\i#
U Gfli cX i„Xc`jXk`fe# `c jËX^`k [Ële [„Zflg
X^\
gXi efd\eZcXkli\ [\ cX jfclk`fe Xl e`m\Xl
jflj$jpjk d\ %
U C\j`ejkXccXk`fejfek„k„[„Zi`k\j[\dXe` i\
^„f^iXg_`hl\% O
Gifa\k1gXee\Xl
X]]`Z_X^\
[peXd`hl\
;„m\cfgg\d\ek
I„Xc`jXk`fe
;„gcf`\d\ek
I\Zl\`c[lY\jf`e
`ek\ie\
;„]`e`k`fe
[\cËXiZ_`k\Zkli\
I„Xc`jXk`fe
jflj$jpjk d\(
X]]`Z_\li1
@ejkXccXk`fe
jlij`k\g`cfk\
8eXcpj\[\
cXZfeZlii\eZ\
;„]`e`k`fe[l
jflj$jpjk d\(1
X]]`Z_\li
I„Xc`jXk`fe
jflj$jpjk d\)1
gfk\eZ\
Gi„gXiXk`fe
[\cX]fidXk`fe
ykl[\[\dXiZ_„
;„]`e`k`fe[l
jflj$jpjk d\)1
gfk\eZ\
I„Xc`jXk`fe
jflj$jpjk d\*1
jkXk`fek„c„Zfd
I„[XZk`fe
[\jgifZ„[li\j
I„[XZk`fe[\
cXjg„Z`]`ZXk`fe
;„]`e`k`fe[l
jflj$jpjk d\*1
JkXk`fek„c„Zfd
@ek„^iXk`fe
ykl[\[Ë`dgXZk
jlilk`c`jXk\li
K\jkj
[Ë`ek„^iXk`fe
@ejkXccXk`fej
@ejkXccXk`fe
jliqfe\jl[
@ejkXccXk`fe
jliqfe\efi[
@ejkXccXk`fe
jliqfe\fl\jk
Ç+*Ç
DXeX^\d\ek
[\gifa\k
CËfi^Xe`^iXdd\[\jkZ_\j
© Dunod – Toute reproduction non autorisée est un délit.
Jg„Z`]`ZXk`fe
[email protected]
(+
CËfi^Xe`^iXdd\[\ji\jjfliZ\j
<O<DGC<;ËLEFI>[email protected]>I8DD<;<JI<JJFLI:<J
I\jjfliZ\j
<og\ikZXcZlc
D%Cflk\lo
;\jj`eXk\lij
@e^„e`\lij
Gfdg\j
_Xlk$[„Y`k
G%C\^iXe[
C%KXc\ek
Gfdg\JCD?O
('''d*&_
A%C\Yile
8%C\]\lmi\
Gfdg\JCD?P
/''d*&_
<ei„jld„
Insight
CËfi^Xe`^iXdd\ [\j i\jj fliZ\j [„Zi`k
cË\ej\dYc\ [\j i\jjfliZ\j lk`c`j„\j \k ^„i„\j
[Xej c\ gifa\k% @c c\j fi^Xe`j\ jflj ]fid\
[ËXiYfi\jZ\eZ\#\ec\ji\^iflgXekgXiZXk„^f$
i`\\kgXikpg\#mf`i\gXijflj$ZXk„^fi`\%
C\j i\jjfliZ\j ^„i„\j g\lm\ek †ki\ [\j i\j$
jfliZ\j _ldX`e\j# hl` jfek Xcfij Xggi„Z`„\j
jfljcËXe^c\[\c\liZfdg„k\eZ\%C\ji\jjfliZ\j
g\lm\ek Xljj` †ki\ [\j dfp\ej k\Z_e`hl\j fl
fi^Xe`jXk`fee\cje„Z\jjX`i\jjlic\gifa\k%
The resource breakdown structure describes all
the resources used and managed in the project.
It organizes them in the form of a treelike chart,
while grouping them together by category and
by type, even by sub-category.
The managed resources can be human resources
which are subsequently evaluated for their
technical expertise. The resources can also be
technical capabilities or organizational skills
necessary for the project.
Ç++Ç
;[email protected]<I) :8;I<IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
CËfi^Xe`^iXdd\ [\j i\jjfliZ\j [fee\ le\
m`j`fe jkilZkli„\ [\j i\jjfliZ\j e„Z\jjX`i\j
Xlgifa\k%:\kk\m`j`feg\id\k1
U [ËX]]\Zk\i jli c\ cfe^ k\id\ c\j cfkj [\ kiX$
mXlo ~ [\j „c„d\ekj [\ jpek_ j\ [\ cËfi^Xe`$
^iXdd\[\ji\jj fliZ\j#Xcfijhl\cËX]]\Zk Xk`fe
~[\ji\jjfliZ\jefd`eXk`m\jeË\jkgXj\eZfi\
gfjj`Yc\cËXeXcpj\[\ji\jjfliZ\je„Z\jjX`i\j
Xlgifa\k\jkXcfijgfjj `Yc\jlikflk\cX[li„\
[lgifa\k 2
U [\ gifZ„[\i ~ [\j fg„i Xk`fej [\ c`jj X^\ \k
[\e`m\cc\d\ek[\jgcXee`e^jXm\Zgclj[\Õ\o`$
Y`c`k„# ^iZ\ ~ cX gfjj `Y`c`k„ [\ dfY`c`j\i [\j
i\jjfliZ\j efd`eXk`m\j [`]]„i\ek\j XpXek [\j
Zfdg„k\eZ\jfl[\jZXgXZ`k„j`[\ek`hl\j%
U GifZ„[\i ~ [\j XeXcpj\j [\ Y\jf`ej \e
i\jjfliZ\j jli cX [li„\ kfkXc\ [l gifa\k [\
dXe` i\i„^lc` i\gflik\e`iZfdgk\[\jdf[`$
ÔZXk`fej [\ gcXee
`e^ \k [ËX]]\Zk Xk`fe% @[\ek`$
Ô\i c\j g„i`f[\j jli c\jhl\cc\j c\j Y\jf`ej \e
i\jjfliZ\j e\ gfliifek †ki\ Zflm\ikj gXi c\j
dfp\ej[`jgfe`Yc\j%
D„k_f[fcf^`\\kZfej\`cj
« Pendant le second
œuvre, il me faudra
3 électriciens
et 5 peintres
en parallèle sur
le chantier ».
CËfi^Xe`^iXdd\[\ji\jj fliZ\jg\id\k[ËfYk\$
e`i le\ m`j`fe [\ jpek_ j\ [\j i\jjfliZ\j%
Gfli jËXjjli\i [\ cX g\ik`e\eZ\ [\ Z\kk\ ml\#
`c\jk`dgfikXek[\^Xi[\ile\XggifZ_\j`dgc\
[\j Zfdg„k\eZ\j dfY`c`j„\j# \k [\ Z_\iZ_\i
~ gi„j\im\i cX gfcpmXc\eZ\ [\j XZk\lij# gfli
^Xi[\i[\cXjflgc\jj\[XejcX^\jk`feXlhlf$
k`[`\e% O
8mXekX^\j
C\gi\d`\ie`m\Xl[\cËfi^Xe`^iXdd\[\ji\j$
jfliZ\j \jk Zfejkil`k [ j hl\ cËfi^Xe`jXk`fe
[\ c˄hl`g\ gifa\k j\ d\k \e gcXZ\% @c \o`jk\
le\ ]fik\ Zfee\o`fe \eki\ cX efd`e
Xk`fe [\j
d\dYi\j [\ c˄hl`g\ gifa\k \k c\j i\jgfe$
jXYc\j_`„iXiZ_`hl\jZfeZ\ie„j%
:fdd\ekcËlk`c`j\i6
ykXg\j
U <e gXikXek [\j gi\d`\ij [fZld\ekj ]fe$
[Xk\lij [l gifa\k ÔZ_\ gifa\k fl ZX_`\i [\j
`\ie`m\Xl[\
Z_Xi^\j[lgifa\k #„kXYc`ic\gi\d
cËXiYfi\jZ\eZ\\e`[\ek `ÔXekc\jZfdg„k \eZ\j
Zc„j gfli Z\ hl` ZfeZ\ie\ c\j i\jjfliZ\j
_ldX`e\j# \k \e `[\ek`ÔXek c\j „hl`g\d\ekj
dXa\lij#iXi\j\k`e[`jg\ejXYc\j%
U @e[`hl\i [Xej le [\lo` d\ e`m\Xl c\j i\j$
jfliZ\j efd`eXk`m\j# fl c\j `[\ek`ÔXekj [\j
„hl`g\d\ekj hl` mfek †ki\ dfY`c`j„j# Xl ]li
\k~d\jli\[\c\liX]]\ZkXk`fe%
U :fdgc„k\iZ\kfi^Xe`^iXdd\[\ji\jjfliZ\j
le\ ]f`j hl\ cËfi^Xe
`^iXdd\ [\j kZ_\j [l
gifa\k\jk„kXYc`%
Ç+,Ç
O CËfi^Xe`^iXdd\[\ji\jjfliZ\jg\id\kcXj`dl$
cXk`fe [\ cË\dgcf` [\j i\jjfliZ\j jli cX [li„\
[l gifa\k% :Ë\jk [feZ le flk`c [ËXek`Z`gXk`fe# hl`
g\id\k [\ kiX`k\i ~ cËXmXeZ\ c\j gifYc d\j hl`
eËXggXiX`kiX`\ekhl\gcljkXi[[Xejc\gifa\k#Xm\Z
[\jZfej„hl\eZ\je„^Xk`m\jgclj`dgfikXek\j%
O CËfi^Xe`^iXdd\ [\j i\jjfliZ\j ]XZ`c`k\ cX d`j\
\eÅlmi\[\jfg„iXk `fej[Ëfgk`d`jXk`fe[lgcXe$
e`e^gXic\ji\jjfliZ\j%
O @cg\id\k[ËXl^d\ek\ic\jgfjj`Y`c`k„j[\jZ„eX$
i`fj[Ëlk`c`jXk`fe[\i\jjfliZ\j\k[\Õ\o`Y`c`j\i
c\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O C˄cXYfiXk`fe[Ëlefi^Xe`^iXdd\[\ji\jjfliZ\j
d\k \e \o\i^l\ c\j c`\ej hl` \o`jk\ek \eki\ cX
jkilZkli\ [l gifa\k \k cX jkilZk li\ g\idXe\ek\
[\cË\eki\gi`j\%CXZf_„i\eZ\[\Z\j[\lojkilZ$
kli\j[f`k†ki\gi„j\im„\%
O CXj`dgc`Z`k„[\cËfi^Xe`^iXdd\[\ji\jjfliZ\j
\jk le ]XZk \li Zc„ [\ jfe ½ lk`c`jXY`c`k„ ¾% C\
Z_\] [\ gifa\k [f`k [feZ Z_\iZ_\i ~ ^Xi[\i le\
XiYfi\jZ\eZ\[\[„Zfdgfj`k`fegi„j\imXekle\
XggifZ_\jpek_„k`hl\[\jZfdg„k\eZ\j%
CËfi^Xe`^iXdd\[\ji\jjfliZ\j
:fek\ok\
© Dunod – Toute reproduction non autorisée est un délit.
[email protected]
(+
[email protected]
(,
CXdXki`Z\[\i\jgfejXY`c`k„
<O<DGC<;<[email protected]:<;<I<[email protected]@Ky
:_\][\gifa\k :fddle`ZXk`fe
DXib\k`e^
8Z_Xkj
@e]fidXk`hl\
:FE:<[email protected]<[email protected]<N<9<KCË[email protected]:[email protected]?FE<;L:FE>IßJ
I
8
;yM<CFGG<IC<[email protected]<N<9<KCË[email protected]:[email protected]?FE<;L:FE>IßJ
8
I
@;<[email protected][email protected]<IC<J:@9C<J
I
<EMFP<IC<JD<JJ8><JyC<:[email protected]<J<[email protected]@E> I
8
[email protected]<[email protected]<9IyJ<8LOJF:@8LO I
8
I<C8E:<IC<[email protected]:[email protected]@FEJ<KC<[email protected]<D<EKJ;<[email protected]:@G8EKJ
I
:[email protected]@[email protected]<:[email protected]<N<[email protected]@I<
I
8
I
8
8
8
8
@EKy>I<[email protected]<[email protected]@I<VIAC<[email protected]<N<9
8
I
JyC<:[email protected]<IC<[email protected]<L
8
I
KIFLM<IC<[email protected]<CJ
I
8
A8CFE>[email protected]@FE
%%%
C„^\e[\
I
I\jgfejXYc\
:Ë\jkc\^XiXek[\cXYfee\i„Xc`jXk`fe[lcfk[\kiXmXlo#`cg\lk„^Xc\d\ek†ki\XZk\li%
8
8Zk\li
@ci„Xc`j\c\cfk[\kiXmXlo%
:
:fejlck„
Gflile\og\ikhl\cËfeZfejlck\gflifYk\e`ile\`e]fidXk`feflle\mXc`[Xk`fek\Z_e`hl\#`ceËXgXj[\kZ_\gXik`$
Zlc` i\~i„Xc`j\i%
@
@e]fid„
Gflile\g\ijfee\~hl`fe[`]]lj\le[fZld\ekflhl\cËfe`e]fid\[Ëlecfk[\kiXmXloi„Xc`j„jfl~m\e`i%
<ei„jld„
Insight
CXdXki`Z\[\i\jgfejXY`c`k„c`jk\\kZXiXZk„$
i`j\c\jg\ijfee\j`dgc`hl„\j[XejcË\ej\dYc\
[\jkiXmXlogi„mljjlic\gifa\k%
<cc\\jkX[fjj„\~cËfi^Xe`^iXdd\[\jkZ_\j%
CX[„Z`j`fe[ËX]]\Zk\ileZfccXYfiXk \li\ekXek
hlËXZk\lijlilecfk[\kiXmXlo[f`k†ki\mXc`$
[„\gXic\ji\jgfejXYc\j_`„iXiZ_`hl\j%
The responsibility assignment matrix lists
and characterizes the persons involved in the
planned tasks of the project.
The matrix is placed with the work breakdown
structure.
The decision to assign a team member as
a contributor on a work package must be
validated by the hierarchical persons in charge.
Ç+-Ç
;[email protected]<I) :8;I<IC<GIFA <K
FYa\Zk`]
CXdXki`Z\[\i\jgfejXY`c`k„g\id\k[\1
U [„Ôe`ihl`\jk\eZ_Xi^\[\cXi„Xc`jXk`fe[\Z_X$
Zle[\jcfkj[\kiXmXlo#j\cfe+kpg\j[\Zfeki`$
Ylk`fe1i\jgfejXYc\#XZk\li#Zfejlck„#`e]fid„2
U [„Ôe`i# gXi jpd„k i`\# hl\cj jfek c\j cfkj [\
kiXmXloXkki`Yl„j~leZfeki`Ylk\li[fee„#\k
c\kpg\[\Zfeki`Ylk`feXkk\e[l\2
U m„i`Ô\icXg\ik`e\eZ\[\jXkki`Ylk`fej[\kiX$
mXlo2
U m\`cc\i~c˄hl`c`Yi\[\cXi„gXik`k`fe[\jkiX$
mXlo\eki\c\jZfeki`Ylk\lij\k`[\ek`Ô\iZ\lo
hl`j\mf`\ekZfeÔ\ikifg[\cfkj[\kiXmXlo%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
CXdXki`Z\[\i\jgfejXY`c`k„g\lk\o`jk\i~[`]$
]„i\ek\j dX`cc\j \e ]feZk`fe [\ cËXmXeZ\d\ek
[Xejc\gifa\k%
JX gi\d` i\ m\ij`fe \jk Xcfij [„Ôe
`\ gXi
^iXe[\j eXkli\j [ËXZk`m`k„ \k gXi eXkli\ [\
d„k`\ij`dgc`hl„j%
Le\m\ij`fe`ek\id„[`X`i\gi„Z`j\c\jXZk`m`k„j
[\jgi\d` i\jg_Xj\j[lgifa\k\kc\jXZk\lij
dfY`c`j„jjliZ\jg_Xj\j%<cc\i\jk\gclj^„e„$
iXc\jlic\i\jk\[lgifa\k%
CXm\ij`fe[„Ôe`k`m\#„kXYc`\~cXÔe[lgifa\k#
\jkZ\cc\hl`\jk[„Zi`k\\egX^\gi„Z„[\ek\%
C\j`e]fidXk`fej[\cXdXki`Z\[\i\jg
fejXY`c`k„
jfekgXi]f`j[`i\Zk\d\ek`ek„^i„\j[Xejc\jpj$
k d\[Ë`e]fidXk`fe[lgifa\k%CXdXki`Z\eË\jk
gcljXcfijhlËle\\okiXZk`fe[\Z\jpjk d\%
Ç `[\ek`Ô\iXd`e`dXhl`\e\jkc\i\jg
fejXYc\#
\kXjjfZ`\icXc\kki\I\e$[\jjflj[\cXg\i$
jfee\ ZfeZ\ie„\% @c e\ g\lk p Xmf`i hlËle
j\lc½I¾gfliZ_Xhl\kZ_\#ZXi½[\loi\j$
gfejXYc\j4g\ijfee\eË\jki\jgfejXYc\¾
Ç `[\ek`Ô\i„m\ekl\cc\d\ekhl`jfekc\jXZk\lij
c\kki\ 8 # c\j g\ijfee\j ~ Zfejlck\i c\kki\
: # \k c\j g\ijfee\j ~ `e]fid\i c\kki\ @ % @c
g\lk p Xmf`i gclj `\lij ½ 8 ¾# ½ : ¾ \k ½ @ ¾
gfliZ_Xhl\kZ_\%
U Le\]f`jcXdXki`Z\ÔeXc`j„\#cËlk`c`j\igflicXe$
Z\ic\jkiXmXlo\kgflidfY`c`j\ic\jXZk\lij%
La matrice de
responsabilité
décrit les natures
de contribution
attendues
des différents
contributeurs
impliqués sur tous
les lots de travaux.
D„k_f[fcf^`\\kZfej\`cj
U CX dXki`Z\ [\ i\jgfejXY`c`k„ [f`k Xmf`i cX
d†d\ jkilZkli\ hl\ cËfi^Xe`^iXdd\ [\j
kZ_\j [l gifa\k# gfli \e ]XZ`c`k\i cX ^\jk`fe
[\jdf[`ÔZXk`fej\kgflile`Ô\icX[\jZi`gk`fe
[\jkiXmXloXlj\`e[lgifa\k%
U C\j X]]\ZkXk`fej [\j XZk\lij jli c\j cfkj [\
kiXmXlo [f`m\ek †ki\ mXc`[
„\j gXi c\j i\jgfe$
jXYc\j_`„iXiZ_`hl\j%
U Kflk cfk [\ kiXmXlo [f`k Xmf`i le\ \k le\
j\lc\g\ijfee\hl`\e\jki\jgfejXYc\% O
8mXekX^\j
O CXdXki`Z\[\i\jg
fejXY`c`k„\jkcXi„]„i \eZ\[\j
X]]\ZkXk`fej[\cË\ej\dYc\[\jg\ij fee\j`dgc`$
hl„\jjlic\gifa\k%;fZld\ekle`hl\#\cc\]XZ`$
c`k\cXm`\Xlhlfk`[`\e[lgifa\k%
O <cc\ g\id\k cX m„i`ÔZXk`fe [Ële gi`eZ`g\ Zc„ [l
dXeX^\d\ek[\gifa\k1cË`[\ek`ÔZXk`fe[Ëlei\j$
gfejXYc\le`hl\gfliZ_Xhl\cfk[\kiXmXlo%
Gi„ZXlk`fej~gi\e[i\
:fdd\ekcËlk`c`j\i6
O C\j
ykXg\j
U 8l ]li \k ~ d\jli\ [\ cX ZfejkilZk`fe [\
cËfi^Xe`^iXdd\ [\j kZ_\j# i\gfik\i c\ [„kX`c
[\j cfkj [\ kiXmXlo [Xej cX (i\ Zfcfee\ [\ cX
dXki`Z\[\i\jgfejXY`c`k„%
U ;„Ôe`i c\j [`]]„i\ekj XZk\lij ZfeZ\ie„j gXi
cX i„Xc`jXk`fe [\ Z\j kZ_\j# \k i\gfik\i c\lij
efdj[XejcX(i\c`^e\[\cXdXki`Z\%
U GfliZ_XZle\[\jkZ_\j1
Ç+.Ç
„mfclk`fej [\ cËfi^Xe`^iXdd\ [\j kZ_\j
[f`m\ek†ki\jpjk„dXk`hl\d\eki„g\iZlk„\jjli
cXdXki`Z\[\i\jgfejXY`c`k„%
O CËX]]\ZkXk`fe[\jXZk\lij[f`km`j\icXj`dgc`Z`k„1
`c eË\jk gXj e„Z\jjX`i\ [Ë`e[`hl\i [\ dXe` i\
kifg jpjk„dXk`hl\ [\j gifÔcj ½ Zfejlck„j ¾ fl
½ `e]fid„j ¾# Xl e`m\Xl [\ Z_Xhl\ cfk# gl`jhl\
Z\df[\[\kiXmX`c\jk^cfYXc\d\ekgi`m`c„^`„\e
dXeX^\d\ek[\gifa\k%
CXdXki`Z\[\i\jgfej XY`c`k„
Gflihlf`cËlk`c`j\i6
[email protected]
(,
[email protected]
(-
CËfi^Xe`jXk`fe\eZ\iZc\j
<O<DGC<;ËFI>[email protected]@FE<E:<I:C<JGFLILEGIFA<K
;<;yM<CFGG<D<EK;<GIF;[email protected]
)\Z\iZc\1\og\ikj#
Zfeki`Ylk\lijgfeZkl\cj
Gifkfkpg\j
:8F
HlXc`k„
]flie`jj\lij
<kl[\jFlk`ccX^\j
CXYfiXkf`i\
D„kifcf^`\
8Z_Xk
flk`ccX^\
yKL;<J
(\iZ\iZc\1
efpXl[li
g\idXe\ek
[email protected]
>G8F
:?<=;<
GIFA<K DyK?F;<J
8:?8K Fi[feeXeZ\d\ek
DXeX^\d\ek[\gif[lZk`fe
8Z_Xk
ZfdgfjXekj
:FDD<I:@8C
<dYXccX^\
Cf^`jk`hl\
:c`\ek&
lk`c`jXk\li :c`\ek&
XZ_\k\li
<ei„jld„
Insight
:\ikX`ej gifa\kj dfY`c`j\ek le ^iXe[ efdYi\
[Ë`ek\im\eXekj# \k g\lm\ek ^„e„i\i [\j
i„le`fej[\kiXmX`cf“`cpXk\cc\d\ek[Ë\og\ikj
hl\ Z_XZle [Ë\eki\ \lo X ÔeXc\d\ek g\l [\
k\dgj[Ë\ogi\jj`fe%
CËfi^Xe`jXk`fe\eZ\iZc\jg\id\k[\[`jZ \ie\i
c\j`ek\im\eXekjhl`Zfejk`k l\ifekc\efpXl[li
[lgifa\k\kj\i„le`i fek[\]Xƒfei`kl\cc\cfij
[\ji„le`fej[ËXmXeZ\d\ek[\Z\lohl``ek\i$
m`\e[ifek[\]XƒfegcljgfeZkl\cc\%
:Ë\jk le dfp\e [\ dfY`c`j\i ]fik\d\ek c\
efpXl[li[ËXZk\lijhl`mXXjjli\ic\gfik X^\
[lgifa\kXm\Zc\Z_\][\gifa\k%
Some projects mobilize a large number of
stakeholders, and can generate working meetings where there are so many experts that
each one of them has very short time to express
his point of view.
Organizing in circles consists in splitting project contributors in two groups: the ones who
constitute the core of the project and will meet
in ritual progress meetings, and the ones who
will take part in the project at one specific
moment.
This is a way to mobilize a strong core of players
who are going to undertake the project with the
project manager.
Ç+/Ç
;[email protected]<I) :8;I<IC<GIFA <K
:fdd\ekcËlk`c`j\i6
FYa\Zk`]
ykXg\j
U =fZXc`j\i c\j \]]fikj [l Z_\] [\ gifa\k jli
cË\e^X^\d\ek[\hl\chl\j„hl`g`\ijZc„j%
U ;„c„^
l\i ~ Z\j „hl`g`\ij [\j ic\j [\
Zffi[`eXk`fe[Ë\og\ikjgcljgfeZkl\cj%
U ym`k\ic\ji„le`fej[ËXmXeZ \d\ek[\gclj[\
('g\ijfee\j%
U @[\ek`Ô\i cË\ej\dYc\ [\j `ek\im
\eXekj [l
gifa\k#efkXdd\ekc\ji\gi„j\ekXekj[lZc`\ek#
fllk`c`jXk\lij%
U yZi`i\c\efd[\Z_Xhl\`ek\im
\eXekjlile
Gfjk$`k%
U ;\jj`e\i ) Z\iZc\j jli le\ ]\l`cc\ [\
paperboard%
U Gfj`k`fee\ic\jGfjk$`kjliZ_XZle[\jZ\iZc\j
\e [`jk`e^lXek c\j `ek\im\eXekj [l (\i \k Z\lo
[l)e[Z\iZc\%
U I\c`\i c\j `ek\im\eXekj [l )e[ Z\iZc\ ~ Xl
df`ej(`ek\im\eXek[l(\iZ\iZc\%
U D\kki\\egcXZ\[\j\eki\k`\ej[\[„c„^Xk`fe
Xm\ZZ_Xhl\`ek\im\eXek[l(\iZ\iZc\#gflic\li
gi„Z`j\ic\lid`jj`fe[ËXe`dXk`fe\k[\Zffi[`$
eXk`fe[Ële^iflg\[\kiXmX`c[l)e[Z\iZc\%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
@c \jk `dgfikXek [ËXjjfZ`\i [ j c\j g_Xj\j
Xdfek [l gifa\k kflj c\j XZk\lij `dgc`h
l„j
[\ dXe` i\ [`i\Zk\# mf`i\ `e[`i\Zk\# Xm\Z c\
gif[l`k [l gifa\k% J` cËfe e„^c`^\ Z\kk\ „kXg\
Zfejk`klk`fe [Ële ^iflg\ gcli `[`jZ`gc`eX`i\ #
fe i`jhl\ [\ e\ gXj k\e`i Zfdgk\ [\ kflk\j
c\j ZXiXZk„i`jk`hl\j [l gifa\k% :\cX i`jhl\ [\
Zf”k\iZ_\igcljkXi[j`le[pj] feZk`fee\d\ek
\jk [„k\Zk„# ~ ZXlj\ [Ële flYc`# \e g_Xj\ [\
[„gcf`\d\ek%
:\jXZk\lijg\lm\ek†ki\`ek„^
i„j[`i\Zk\d\ek
Xl j\`e [l efpXl [li [l ^iflg\ gifa\k c\ (\i
Z\iZc\ # fl gclj gfeZkl\cc\d\ek# gXi \o\dgc\
[Xej c\ ZX[i\ [Ële Xm`j [Ë\og\ik hl` mX g\i$
d\kki\[\[„Ôe`ic\jZfekflij[lgifa\kc\)e[
Z\iZc\ %
8Ôe [\ ^X^e\i \e \]ÔZXZ`k„ [Xej c\ dXeX$
^\d\ek kiXejm\ijXc [\ jfe ^iflg\ gifa\k# c\
Z_\] [\ gifa\k [„c ^l\ ~ Z\ikX`ej XZk\lij [l
(\iZ\iZc\c\jkZ_\j[Ë`ek\i] XZ\\kZffi[`eXk`fe
Xm\Zc\jXZk\lij[\)e[Z\iZc\%
C\ Z_\] [\ gifa\k e\ i„le`iX [feZ i„^lc` $
i\d\ek [Xej c\ ZX[i\ [\ j\j i„le`fej [ËX$
mXeZ\d\ek hl\c\j„hl`g`\ij[l(\iZ\iZc\%
:\cX g\id\k [Ëfi^Xe`j\i [\j ^iflg\j [\ kiX$
mX`c gclj \]ÔZXZ\j# \k [˄m`k\i c\j i„le`fej [\
)'g\ijfee\j¿
:\cX g\id\k „^Xc\d\ek [Ë`[\ek`Ô\i c\j g\i$
jfee\j [l (\i Z\iZc\ hl` afl\ifek c\ ic\ [\
½ Zfliif`\ [\ kiXejd`jj`fe ¾ Xm\Z cË\ej\dYc\
[\j gXik`\j gi\eXek\j [l gifa\k 1 Z\ jfek Z\j
g\ijfee\j hl\ c\ Z_\] [\ gifa\k dfk`m\iX \e
gi`fi`k„
Faire contribuer
beaucoup
de personnes
dans le projet
en s’appuyant
sur quelques-uns.
D„k_f[fcf^`\\kZfej\`cj
U @c]Xlkgi\e[i\c\k\dgj[\[fee
\i[lj\ej~
Z\kk\fi^Xe`jXk`fe\eZ\iZc\j#efkXdd
\ekcfij
[\cXi„le`fe[\cXeZ\d\ek[lgifa\k%
U @c g\lk †ki\ „^Xc\d\ek e„Z\jjX`i\ [ËXZZfd$
gX^e\iZ\ikX`ej`ek\im\eXekj[l(\iZ\iZc\gfli
hlË`cjjËXggifgi`\ekZfdgc k\d\ekc\liic\[\
Zffi[`eXk`fe% O
Ç+0Ç
8mXekX^\j
O Ki
j m`jl\cc\# cËfi^Xe`jXk`fe \e Z\iZc\j g\id
\k
[\[fee\i[lj\ej~½hl`\jk\ei\cXk `feXm\Z
hl`¾[Xejc\gifa\k%
O <cc\ g\id\k Xl Z_\] [\ gifa\k [\ ]fZXc`j\i jfe
„e\i^`\jlihl\chl\jXZk\lijZc„j[lgifa\k#hl`
[\m`\ee\ekj\ji\cX`jjlic\k\iiX`e%
Gi„ZXlk`fej~gi\e[i\
Z_f`j`i c\j `ek\im\eXekj [\ (\i Z\iZc\# \e
`[\ek`ÔXek Z\lo hl` fek [\j ZXgXZ
`k„j [\ Zffi$
[`eXk`fe%
O 9`\e
CËfi^Xe`jXk`fe\eZ\iZc\j
Gflihlf`cËlk`c`j\i6
[email protected]
(-
[email protected]
(.
CX[\dXe[\[\i\jjfliZ\jXld„k`\i
C<½A<LÁ[email protected]¾
:?<=;<J<[email protected]:<
;„j`^eXk`fe[\
cË`ek\im\eXek
;\dXe[\
[\i\jjfliZ\j
=`oXk`fe[le`m\Xl[ËXlkfefd`\
gfli\e^X^\ic\d„k`\i
½:fekiXk¾
jlicXZfeki`Ylk`fe
Xkk\e[l\#[li„\#g„i`f[\#
ZfekiX`ek\\kXlkfefd`\
gfli\e^X^\ic\d„k`\i
[Xejc\gifa\k
I<JGFEJ89C<;<GIFA<K
@e]fidXk`fejlicX
kZ_\Zfe]`„\
@EK<IM<E8EK
Gi„j\ekXk`fe[lgifa\k#
[\cXZfeki`Ylk`feXkk\e[l\
\k[\jZfekiX`ek\j
MXc`[Xk`fe]X`jXY`c`k„#[li„\#
[„cX`j#k\Z_e`hl\
<ei„jld„
Insight
Le\]f`jhl\c\Z_\][\gifa\kXÔo„legi\d`\i
ZX[i\# hlË`c X `[\ek`Ԅ c\j gi\d` i\j Zfdg„$
k\eZ\j[fek`cXY\jf`egflii„Xc`j\ic\gifa\k#`c
[f`ki„le`iXlkfli[\cl`c\j`ek\im\eXekjZc„j
hl`Zfejk`kl\ifekjfe„hl`g\%
GfliZ\cX#`c[f`ki\jg
\Zk\ihl\chl\ji ^c\j[\
[`gcfdXk`\ kiXejm\ijXc\ \k jfcc`Z`k\i [Xej le
gi\d`\ik\dgjc\jZ_\]j[\j\im`Z\j[\j[`]]„$
i\ekj d„k`\ij [fek `c X Y\jf`e gfli fYk\e`i cX
d`j\~[`jgfj`k`fe[\c\lijZfccXYfiXk\lij%
Once the core competencies needed to build
up the project have been identified, the project
manager must gather around him the members
of his future team.
In order to do this, the project manager must
meet with the managers of these future
members and apply key diplomacy rules to
make sure that he will get the best talents for
his project.
Ç,'Ç
;[email protected]<I) :8;I<IC<GIFA <K
FYa\Zk`]
U FYk\e`icXi\jj fliZ\[fekc\gifa\kXY\jf`e
gflii„Xc`j\ile\flgclj`\lijkZ_\j%
U C\m\i c\ i`jhl\ [Ë`e[`jg
fe`Y`c`k„ fl [\
i„XccfZXk`fe [\ Z\kk\ i\jjfliZ\ jli le\ Xlki\
kZ_\\eZflij[\gifa\k%
U ;„Ôe`i Xm\Z c\ dXeX^\i [\ Z\kk\ i\jjfliZ\
c\j df[Xc`k„j [\ Zffg„i Xk`fe hl` g\id
\kk\ek
hl\gifa\k\kd„k`\ijf`\ek^X^eXekj%
:fek\ok\
;XejcXd\jli\f“Y`\ejflm
\ek c\Z_\][\gif$
a\keËXXlZle\Xlkfi`k„_`„iXiZ_`hl\jlic\jg\i$
jfee\j hlË`c ]X`k kiXmX`cc\i [Xej c\ gifa\k# `c \jk
ZfekiX`ek[\jfcc`Z`k\i[\ji\jjfliZ\jXlj\`e[\
[`]]„i\ekj d„k`\ij [\ cËfi^Xe`jXk`fe% 8mXek [\
c\j jfcc`Z`k\i [`i\Zk\d\ek# le\ Yfee\ giXk `hl\
[\ [`gcfdXk`\ kiXejm\ijXc\ Zfej`jk\ ~ j\ ZXc\i
Xm\Zc\Z_\][\j\im`Z\[\Z\ji\jjfliZ\j%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U Jfcc`Z`k\ile\eki\k`\eXm\Zc\dXeX^\i[\cX
i\jjfliZ\ [fek fe X Y\jf`e [Xej c\ gifa\k j`
gfjj`Yc\# Xcc\i c\ mf`i gclk k hl\ cl` [\dXe[\i
[\m\e`i %
U M„i`Ô\ijfeX[_„j`feXlgifa\k\kjXZfeeX`j$
jXeZ\[\j\ea\lo%
U Jfcc`Z`k\i [\j Zfdg„k\eZ\j# gXj [\j g\i$
jfee\j%@cXggXik`\ekXlZ_\][\j\im
`Z\[Ë`[\e$
k`Ô\ihl\c\jkc\d\`cc\ligifÔcgflikiXmX`cc\i
jli c\ gifa\k# d†d\ j` c\ Z_\] [\ gifa\k X j\j
gi„]„i\eZ\j%
U D\kki\ \e XmXek c\j iX`jfej gfli c\jhl\cc\j
cX Zfeki`Ylk`fe [\ jfe j\im`Z\ \jk `dgfikXek\
gflicXi„ljj`k\[lgifa\k%
U <jk`d\i\ej\dYc\cXZ_Xi^\[\kiXm
X`cXjjf$
Z`„\ ~ cX kZ_\ ~ i„Xc`j\i% C\ Z_\] [\ gifa\k
g\lk Xmf`i le\ `[„\ [\ Z\kk\ [\ie
` i\# dX`j
\e [\ie`\i i\Zflij# ZË\jk c\ Z_\] [\ j\im
`Z\#
^XiXek [l d„k`\i# hl` \jk c„^`k `d\ gfli \jk`$
d\iZ\kk\Z_Xi^\%
U @[\ek`Ô\i c\j i`jhl\j gfk\ek `\cj XjjfZ`„j ~
cËlk`c`jXk`fe [\ Z\kk\ i\jjfliZ\ 1 dfY`c`jXk`fe
gfk\ek`\cc\jlileXlki\gifa\kfljlile\XZk`$
m`k„ [l d„k`\i gi`fi`k X`i\% ;„Ôe`i le\ i ^c\
[l a\l Zfddle\ \e ZXj [ËXm e\d\ek [\ Z\j
i`jhl\j „m\ekl\cc\d\ek# le\ Xlki\ i\jj fliZ\
\eback-up %
U ;\dXe[\iZfej\`cjlicX]Xƒfe[ËX^`iXlgi j
[\jfeZfccXYfiXk\li„m\ekl\cc\d\ek#cXd\`c$
c\li\dXe` i\[\c\dfk`m\ijlic\gifa\k#flcX
d\`cc\li\dXe` i\[\kiXmX`cc\iXm\Zcl` %
U ;\dXe[\ihl\ckpg\[\i\gfik`e^c\dXeX^
\i
Xkk\e[ [l Z_\] [\ gifa\k jli cX i„Xc`jXk`fe [\
cX kZ_\ g\e[
Xek cX kZ_\ \k le\ ]f`j hlË\cc\
j\iXk\id`e„\ %:\i\gfik`e^g\lkefkXdd\ek
eflii`i cË\eki\k`\e Xeel\c \k c˄mXclXk`fe ^cf$
YXc\[lZfccXYfiXk\li%
U I\d\iZ`\igflicËX`[\Xggfik„\%
Le manager
de la ressource
se sent d’autant
plus impliqué dans
le projet qu’on
l’a sollicité
en amont.
D„k_f[fcf^`\\kZfej\`cj
Üki\ c\ gclj gi„Z`j gfjj`Yc\ jli cË\ej\dYc\
[\j Zfeki`Ylk`fej Xkk\e[l\j [\ cË`ek\im\$
eXek 1 i„Xc`jXk`fe [\ kZ_\j \og\ik\j# dX`j
Xljj` gXik`Z`gXk`fe ~ c˄hl`g\ gifa\k fl Zffi$
[`eXk`fe [ËXlki\j XZk\lij% :\cX g\id\kkiX Xl
i\jgfejXYc\ _`„iXiZ_`hl\ [\ Y`\e d\jli\i
cËXdgc\li [l kiXmX`c ~ i„Xc`j\i \k [\j Zfdg„$
k\eZ\j~i„le`i#\kc\^l`[\iX[Xejc\Z_f`o[\
cXd\`cc\li\i\jjfliZ\gfjj`Yc\% O
Ç,(Ç
8mXekX^\j
O G\id\k
[\ j„Zli`j\i cË\e^X^\d\ek [Ële\ i\j$
jfliZ\gflii„Xc`j\ile\kZ_\[lgifa\k%
O G\id\k „m\ekl\cc\d\ek [\ [„k\Zk\i c\j c\m`\ij
[\ dfk`mXk`fe [\ Z\ik X`ej `ek\im\eXekj# ^iZ\
XloZfej\`cj[\c\lidXeX^\ihlXe[`cc\jZfe$
eXŠkY`\e %
Gi„ZXlk`fej~gi\e[i\
O <ecËXYj\eZ\[\i
^c\j[ËX]]\Zk Xk`fe[\ji\jjfliZ\j#
[\dXe[\ilej\im`Z\gclkkhl\[Ë\o`^\i%
CX[\dXe[\[\i\jjfliZ\jXld„k`\i
Gflihlf`cËlk`c`j\i6
[email protected]
(.
[email protected]
(/
CË\eki\k`\e[\[„c„^Xk`fe[\kZ_\
F9K<[email protected]Ë<E>8><D<EK;<:?8HL<@EK<IM<E8EK
JLIJ8:[email protected]@FE8LGIFA<K
A<GI<E;[email protected]
[email protected]<ELE<GCLJ
G<[email protected]<G8IK¿
^ff%^c&.D;aeN
:_\]j[\gifa\k1
X[fgk\qc\Yfe
e`m\Xl[\Zfekic\
<ei„jld„
Insight
C\Z_\][\gifa\ke\g\lkkflk]X`i\kflkj\lc%
:Ë\jkgfliZ\cXhlË`cmX[„c„^l\ile\gXik `\[\
jXd`jj`feXlo`ek\im\eXekjgifa\kj%;„c„^l\i#
ZË\jk ZfeÔ\i ~ le ZfccXYfiXk\li cX i„Xc`jXk`fe
[Ële\d`jj`fe1
■\ecl`[feeXekle\Xlkfefd`\jlic\Z_f`o\k
cX d`j\ \e Ålmi\ [\j d„k_f[\j \k dfp\ej
gfliXkk\`e[i\lefYa\Zk`][„Ôe`2
■\ecËX`[Xek~jX[\dXe[\[XejcXi„jfclk`fe
[\jgifYc d\ji\eZfeki„jgXi[\jZfej\`cj\k
[\j`e]fid
Xk`fej\e„m`k Xek[\j\jlYj k`kl\i
~cl`gfli\]]\Zkl\ic\kiXmX`c2
■\e]X`jXekc\gf`ekg„i`f[`hl\d\ekjlicËXkk\`ek\
[\jfYa\Zk`]jc\jdf[Xc`k„j\kcX]i„hl\eZ\[l
Zfekic\„kXekgi„XcXYc\d\ek[„Ôe`j %
The project manager cannot do everything
alone. That is why he will delegate some tasks
to project team members. Delegating consists
in assigning a task to an employee:
■ Giving him/her autonomy in the selection and
implementation of methods and means to
achieve a defined objective,
■ By helping solving problems through counseling and information (but avoiding to
replace him for the job),
■ By periodically reviewing the objectives,
having previously defined the modalities and
frequency of reporting.
Ç,)Ç
;[email protected]<I) :8;I<IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U =flie`i c\j `e]fidXk`fej e„Z\jjX`i\j ~
cË`ek\im\eXek gfli hlË`c Zfdgi\ee\ Z\ hl` \jk
Xkk\e[l[\cl`%
U JËXjjli\i [\ cË\e^X^\d\ek [\ cË`ek\im\eXek#
\e m„i`ÔXek jX Zfdgi„_\ej`fe [\ jX d`jj`fe#
jX ZXgXZ`k„ ~ i„Xc`j\i c\ i„jlck Xk Xkk\e[l Xl
e`m\Xli\hl`j#\kjfe\em`\[\jË`dgc`hl\i[Xej
c\gifa\k%
U M„i`Ô\i hl\ cË`ek\im\eXek p kiflm\iX Xljj`
leXmXekX^\#hl`i\e]fiZ\iXjXdfk`mXk`fe%
:fek\ok\
CX[„c„^Xk`feXc`\lle\]f`jhl\c\Z_\][\gif$
a\kXi„Xc`j„legi\d`\iZX[iX^\[\cË\ej\dYc\
[\jkZ_\j~i„Xc`j\i#\khlË`cXjfcc`Z`k„c\j[`]$
]„i\ekjZ_\]j[\j\im`Z\jgflifYk\e`i[\ji\j$
jfliZ\j%
:fdd\ekcËlk`c`j\i6
kZ_\gi„Z`j\~i„Xc`j\i#~hl\ck`ki\\jk$`cXjjf$
Z`„~Z\gifa\k6HlËXkk\e[$fe[\cl`6
, Gi„j\ek\i c˄hl`g\ 1 c\j gi`eZ`gXlo Zfeki`$
Ylk\lij [\ c˄hl`g\# X`ej` hl\ c\j XZk\lij hl`
mfeklk`c`j\ic\ji„jlckXkj[lkiXmX`c%
- GXikX^\i c\j Xkk\ek\j i„Z`gifhl\j 1 j\j
Xkk\ek\jm`j$~$m`j[lgifa\k\k[lZ_\][\gifa\k%
D„k_f[fcf^`\\kZfej\`cj
[email protected]
(/
Une délégation
ne réussira que si
le délégataire
en retire une
satisfaction
personnelle.
U Le\ [„c„^Xk`fe Y`\e d\e„\ \jk ]fid
Xki`Z\
\kdfk`mXek\%
U Fe[„c ^l\kflaflijlegflmf`i[\[„Z`j`fe%
U Le\ [`i\Zk`m\ \jk c\ ZfekiX`i\ [Ële\ [„c„^
X$
k`fe%
U Le\ [„c„^Xk`fe gi„Z`j\ hl\cc\ \jk cX qfe\
[ËXlkfefd`\[l[„c„^XkX`i\%
U ;„c„^l\i le\ d`jj `fe hl` [fee\ le\ i\j$
gfejXY`c`k„ `e]„i `\li\ fl ki j jlg„i `\li\ Xlo
Zfdg„k\eZ\jXZkl\cc\j[„dfk`m\%
U Le\ [„c„^Xk`fe e\ i„ljj`iX hl\ j` c\ [„c„$
^XkX`i\ \e i\k`i\ le\ jXk`j] XZk`fe g\ijfee\cc\
`ekXe^
`Yc\fl\k kXe^`Yc\% O
Ç,*Ç
8mXekX^\j
O CË\eki\k`\e
[\ [„c„^
Xk`fe [Xej le ZX[i\ `e[`$
m`[l\c g\id\k [\ gclj ]XZ`c\d\ek [„k\Zk\i c\j
c\m`\ij [\ dfk`mXk`fej \k c\j `ehl`„kl[\j [\
cË`ek\im\eXekm`j$~$m`j[lgifa\k%
Gi„ZXlk`fej~gi\e[i\
O I\jg\Zk\ic\ji
^c\j[\[`gcfdXk`\kiXejm\ijXc\1
i\eZfeki\i c\ Z_\] [\ j\im
`Z\ [\ cË`ek\im\eXek
XmXek[\d\e\icË\eki\k`\e[\[„c„^Xk`fe%
O =X`i\ ZfeÔXeZ\ eË\oZclk gXj c\ Zfekic\ 1 Y`\e
[„Ôe`i \ej\dYc\ Zfdd\ek \k hlXe[ c\ i\jg\Zk
[\cXg\i]fidXeZ\#[\jZf”kj\k[\j[„cX`jj\ifek
d\jli„j%
CË\eki\k`\e[\[„c„^Xk`fe[\kZ_\
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
( Gi\e[i\i\e[\q$mfljXm\ZcË`ek\im\eXek%
) J`kl\i jX Zfeki`Y
lk`fe 1 Hl\cj jfek c\j
fYa\Zk`]j \k c\j \ea\lo [l gifa\k 6 Hl\c \jk c\
½ Zc`\ek ¾ [l gifa\k 6 Hl\cc\j jfek c\j gi`eZ`$
gXc\jg_Xj\j[lgifa\k6Jfe[„iflc\d\ekgif$
^iXdd„6
* Gi„Z`j\i jX kZ_\% Hl\cj jfek c\j i„jlckXkj
Xkk\e[lj[\jfekiXm
X`c6Hl\cjjfekc\j[„cX`j
[\ i„Xc`jXk`fej gi„mlj 6 Hl\cc\ \jk cX [li„\
\jk`d„\6CXkZ_\\jk$\cc\jlileZ_\d
`eZi`$
k`hl\ 6 Hl\cc\j ZfekiX`ek\j [f`k$`c i\jg\Zk\i 6
Hl\ce`m\Xl[\hlXc`k„\jkXkk\e[l6Hl\c\jk
jfee`m\Xl[ËXlkfefd`\6Hl\cjdfp\ejjfek
d`j ~ jX [`jg
fj`k`fe 6 Hl\cj jfek c\j „m„e
\$
d\ekjZc„j[\cXi„Xc`jXk`fe6
+ <e [\_fij [\ cX kZ_\ ZfeԄ\# gi„Z`j\i
c\j Xlki\j Zfeki`Ylk`fej Xkk\e[
l\j [\ cl` 1
gXik`Z`gXk`fe ~ [\j kZ_\j Xdfek 6 GXik`$
Z`gXk`fe ~ [\j i„le`fej ]i„h
l\eZ\# [li„\ 6
@e]fidXk`fej ~ kiXejd\kki\ 6 JË`c eËX gXj [\
[email protected]
(0
CXÔZ_\[\kZ_\
<O<DGC<;<[email protected]:?<;<KÛ:?<I<[email protected]<
[email protected]:?<;<KÛ:?<
y;@[email protected];L%%%
GIFA<K1Gi„gXiXk`fe[lZfe^i jgi„ml\eJ%(.
E—CFK18D)
[email protected]<;LCFK1<emf`[l\$dX`c`e^`em`kXk`fe
I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k„
;<J:[email protected]@FE;LCFK1<emf`[\(,'''d\jjX^\j„c\Zkife`hl\jg\ijfeeXc`j„j#
\elk`c`jXekc\jYXj\jX[i\jj\j[\gclj`\lijbrokers
c\j+brokers_XY`kl\cj[\cXjfZ`„k„
8:[email protected]@[email protected]:@G8C<J
Æ;„]`e`k`fe[\jZi`k i\j[\j„c\Zk`fe[\jX[i\jj\j„c\Zkife`hl\j%8aljk\d\ekj\e]feZk`fe
[\jmfcld\j
ÆI„Xc`jXk`fe[\cXd`j\\egX^\[ld\jjX^\
<EKIy<JEy:<[email protected]<JdXk„i`\c#[fZld\ekj#ZfekiX`ek\jgcXee`e^#\kZ%
Æ:i`k i\j[\Z`YcX^\
ÆK\ok\j[\g\ijfeeXc`jXk`fe[„]`e`j
ÆC`jk\[\jbrokers\k[\jZfekiXkjgXjj„jXm\Z\lo[Xejc\jfg„iXk`fejgi„Z„[\ek\j
KÛ:?<[email protected]<LI<J
8D(1;„]`e`ic\Z`YcX^\
[email protected]<JdXk„i`\c#[fZld\ekj#\kZ%
ÆC`jk\j[\jg\ijfee\jZfekXZk„\j\k[\jg\ijfee\jXpXekflm\ikc\d\jjX^\
ÆJkXk`jk`hl\j[Ëflm\ikli\\k[\Zc`Z
KÛ:?<[email protected]<LI<J
8D,1I\cXeZ\ic\dXiZ_„
KÛ:?<J<O:CL<J
JXejfYa\k
;LIy<1)j\dX`e\j
[email protected]
@[email protected];8D)9L;><K1('B€
I\jgfejXYc\gifa\k1
I\jgfejXYc\d„k`\i1
I\jgfejXYc\kZ_\1
;Xk\1
;Xk\1
;Xk\1
*'
I„jld„
Insight
CXÔZ_\[\kZ_\\jk„cXYfi„\Zfeaf`ek \d\ek
gXi c\ Z_\] [\ gifa\k \k c\ i\jgfejXYc\ [\ cX
kZ_\ ZfeZ\ie„\# \k [fee\ c`\l# [Xej c\ ZXj
[Ëfi^Xe`jXk`fe dXki`Z`\cc\# ~ j`^eXk li\ gXi c\
Z_\] [\ gifa\k# c\ i\jgfejXYc\ [\ cX kZ_\ \k
jfei\jgfejXYc\_`„iXiZ_`hl\%
<cc\ Zfejk`kl\ c\ i„]„i \ek`\c [Ë\o„Zlk`fe \eki\
c\Z_\][\gifa\k\kjfe„hl`g\gifa\k%
The task sheet is elaborated by both the
project manager and the person in charge of
the concerned task.
In the case of using a matrix organization, room
is left for the project manager, the person in
charge of the task and his superior to validate
by signature.
It constitutes a reference of execution between
the project manager and his project team.
Ç,+Ç
;[email protected]<I) :8;I<IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
CX ÔZ_\ [\ kZ_\ \jk le [fZld\ek jkilZkl$
iXek [l gifa\k# hl` Zfdgc k\ cËfi^Xe
`^iXdd\
[\jkZ_\j%<cc\g\id\k[\1
[„Zi`i\c\ji„jlckXkjXkk\e[lj[\cXkZ_\gfli
hlË`cjjf`\ekZfdgi`j[\cXd†d\]XƒfegXic\
Z_\][\gifa\k#gXic\i\jgfejXYc\[\cXkZ_\#
\k gXi c\j Xlki\j i\jgfejXYc\j [\ kZ_\j
ZfeZ\ie„j2
[„Zi`i\#[\dXe` i\gcljfldf`ejgi„Z`j\jl`$
mXekc\Y\jf`e#c\df[\fg„i Xkf`i\gflii„Xc`$
j\ic\jkiXmXlo2
`e[`hl\i c\j `ekiXekj hl` i\e[\ek gfjj `Yc\ cX
i„Xc`jXk`fe[\jkiXmXlo2
j`kl\i [Xej c\ k\dgj cX kZ_\ ~ \o„Zlk\i \k
`e[`hl\i c\j `e]fidXk`fej „Zfefd`hl\j Xjjf$
Z`„\j%
:fek\ok\
CX ÔZ_\ [\ kZ_\ eXŠk Xl dfd\ek f“ c\j kiX$
mXlo~\o„Z lk\ijfekc`jk „jXlj\`e[\cËfi^Xe
`$
^iXdd\ [\j kZ_\j% <cc\ ZfeZ\ie\ XmXek kflk
c\j kZ_\j hl` Ô^li\ek Xl e`m\Xl c\ gclj YXj
[\Z_Xhl\YiXeZ_\%
U @ej„i\i cX ÔZ_\ [\ kZ_\ [Xej c\ i„]„i\ek`\c
[\ ^\jk`fe [l gifa\k# ~ gifo`d`k„ [\ cËfi^Xe`$
^iXdd\ [\j kZ_\j# \k m\`cc\i ~ jfe XZZ\jj `$
Y`c`k„kflkXlcfe^[lgifa\k#efkXdd\ekgfli
c\ i\jgfejXYc\ [\ cX kZ_\# gfli c\j i\jgfe$
jXYc\j[\jkZ_\jXek„i `\li\j\kgfjk„i`\li\j#
\kgflic\jXZk\lij[\gifa\kZfeZ\ie„j%
U <e Ôe [\ gifa\k# mXc`[\i cX Zfe]fid`k„ [\
Z\ hl` X „k„ i„Xc`j„ gXi iXggfik ~ Z\ hl` „kX`k
gi„ml[XejcXÔZ_\[\kZ_\%
Quand vous avez
un doute sur
l’engagement
d’un équipier,
élaborez avec lui
sa fiche de tâche.
D„k_f[fcf^`\\kZfej\`cj
CXÔZ_\[\kZ_\g\lk†ki\„kXYc`\[\dXe` i\
jkilZkli „\[Xejc\jcf^`Z`\cj[\^\jk`fe[\gif$
a\k# jXej gXjj\i gXi le ]fidXk [fZld\ekX`i\
jfljkiX`k\d\ek[\k\ok\%
C\ df[\ fg„iXkf`i\ [\ cX kZ_\ eË\jk [„Zi`k
hl\j`Z\cXXggfik\le\mXc\liXaflk „\Xlgif$
a\k% >„e„iXc\d\ek# c\ i\jgfejXYc\ [\ cX kZ_\
\k c\j XZk\lij `dgc`hl„j ZfeeX`jj\ek c\ kpg\
[\kiXmXlo~i„Xc`j\i\keËfekgXjY\jf`e[\cX
[\jZi`gk`fe[„kX`cc„\[ldf[\fg„iXkf`i\% O
:fdd\ekcËlk`c`j\i6
8mXekX^\j
ykXg\j
U :i„\i cX ÔZ_\ [\ kZ_\ [ j hlËle\ kZ_\
\jk`[\ek`Ԅ\cfij[\c˄cXY
fiXk`fe[\cËfi^Xe
`$
^iXdd\ [\j kZ_\j% Gfli „m`k\i [\j kiXmXlo
~ ]X`Yc\ mXc\li Xaflk „\# Z\kk\ ÔZ_\ e\ j\iX
[„Zi`k\ hl\ gfli c\j kZ_\j hl` jfek Xl gclj
YXje`m\Xl[\j[`]]„i\ek\jYiXeZ_\j[\cËXiYf$
i\jZ\eZ\%
U :fdgc„k\icXÔZ_\[\kZ_\[Xejle\j„XeZ\
[\ kiXmX`c Zfeaf`ek\ Xm\Z c\ i\jg
fejXYc\ [\ cX
kZ_\\kc\Z_\][\gifa\k%C\jXlki\jXZk\lij
[\ cX kZ_\# jË`c p \e X \k jË`cj jfek Zfeelj#
[f`m\ek†ki\`dgc`hl„j[XejZ\kk\[„dXiZ_\%
U =X`i\mXc`[\icXÔZ_\[\kZ_\gXic\i\jg
fe$
jXYc\_`„iXiZ_`hl\[li\jgfejXYc\[\kZ_\%
Ç,,Ç
O CX ÔZ_\ [\ kZ_\ ]flie`k le [fZld\ek [\jZi`g$
k`] [\j i„jlck Xkj Xkk\e[lj# jXej XdY`^l‹k„ \k
Zfdgi`jgXikfljc\jXZk\lij`dgc`hl„j%
O CX ÔZ_\ [\ kZ_\ [fee\ cX m`j`fe [\j `ek\i[„$
g\e[XeZ\j Xm\Z c\j kiXmXlo Xek„i`\lij \k gfj$
k„i`\lij%
Gi„ZXlk`fej~gi\e[i\
O CXd`j\\eÅlmi\jpjk
„dXk`hl\[\ÔZ_\[\kZ_\
g\lkgXi]f`jXggfik\i[\cXcfli[\li[\^\jk`fe%@c
i\m`\ekXcfijXlZ_\][\gifa\k[\kiflm
\ic\Yfe
e`m\Xl [\ [„kX`c gfli e\ gXj \]]iXp\i c˄hl`g\
gifa\k#kflk\eXjjliXekcXd`j\jfljZfekic\%
CXÔZ_\[\kZ_\
© Dunod – Toute reproduction non autorisée est un délit.
[email protected]
(0
[email protected]
)'
CXi„le`fe[\cXeZ\d\ek[lgifa\k
C<[email protected]:CyJ;<CËFI;I<;LAFLI
;ËLE<[email protected];<C8E:<D<EK
Fi[i\[lafli[\cXi„le`fe[\cXeZ\d\ek
@%<ea\lo\kfYa\Zk`]j$ZX[iX^\[lgifa\kÆc`d`k\j[lgifa\k
C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[lj
C\jZfekiX`ek\j`ek\ie\j\k\ok\ie\j
:\hl`e\]X`kgXjgXik`\[lgifa\k
I`jhl\j`[\ek`]`„j
@@%;„ZflgX^\\ecfkjjlicX[li„\[lgifa\k
@@@%;„dXiZ_\gifa\k
C\ZpZc\[\m`\[lgifa\kÆc\gifZ\jjlj[lgifa\k
C\gcXee`e^[\jaXcfej[lgifa\ka minima
@M%JkilZkli\[\c˄hl`g\gifa\k
JkilZkli\[\c˄hl`g\gifa\ki„Xc`jXki`Z\%Ic\j\ki\jgfejXY`c`k„j
;„]`e`k`fe[lgf`ek[\ZfekXZkle`hl\Xm\Zc\ZfddXe[`kX`i\
ym\ekl\cc\d\ek#jkilZkli\[\c˄hl`g\Zk„Zc`\ek
M%@ejkXeZ\j[\[„Z`j`fe
:fd`k„[\g`cfkX^\
;„c„^Xk`fe[\j`^eXkli\j
[email protected]%Df[\[\i\gfik`e^
I\gfik`e^`ek\ej\„hl`g\gifa\k
Df[Xc`k„[Ë`e]fidXk`fe[lZfddXe[`kX`i\
GifZ„[li\[ËXc\ik\\eZXj[\[„i`m\#\k[\mf`i[ËXc\ik\
[email protected]@%GcXe[\Zfddle`ZXk`fe
[email protected]@@%;„kX`c[\jkiXmXlo~i„Xc`j\ijlic\j(,aflij~m\e`igfliZ_XZle
[\jXZk\lijgifa\k
<ei„jld„
Insight
CXi„le`fe[\cXeZ\d\ek\jkle\i„le`feZXg`$
kXc\ gfli c\ jlZZ j [l gifa\k% <cc\ Zfejkil`k
c˄hl`g\ [\ gifa\k \k Xc`^e\ c\j XZk\lij gifa\k
jlic\jd†d\j`ek\ek`fej%
C\j jla\kj Zc„j ~ XYfi[\i Xl Zflij [\ Z\kk\
i„le`fe ZfeZ\ie\ek ~ cX ]f`j c\j [`d\ej`fej
k\Z_e`hl\j# fi^Xe`jXk`fee\cc\j \k _ldX`e\j [l
g`cfkX^\[lgifa\k%CXgi„fZZlgXk`fedXa\li\[l
Z_\][\gifa\k#XlZflij[\Z\kk\i„le`fe#[f`k
†ki\[\Zi„\i\kZlck`m
\ic\j\ek`d\ek[ËXggXik\$
eXeZ\~c˄hl`g\gfliZ_XZle[\j\j„hl`g`\ij%
The kickoff meeting is a crucial meeting for the
success of the project. It builds the project team
and aligns everyone with the project goals.
The key subjects to address simultaneously
during the meeting are the technical, organizational and human factors of the project
management.
The major concern of the project manager
during this meeting is to create and cultivate
the notion that all its members are part of the
team.
Ç,-Ç
;[email protected]<I) :8;I<IC<GIFA <K
FYa\Zk`]
CX i„le`fe [\ cXeZ\d\ek \jk le dfd\ek [\
Zfddle`ZXk`fem\ijc˄hl`g\gifa\k\kc\jgXi$
k`\j`ek„i\jj„\jgXic\gifa\k#gfli1
U Xjjli\ic\liXc`^e\d\ek]lkli[XejcËXZk`fe2
U Zfdd\eZ\i ~ d\kki\ \e XZk`fe c\j XZk\lij
hl`[f`m\ekX^`i[ jc\jgi\d` i\jd`elk\j[l
gifa\k%
:fek\ok\
CXi„le`fe[\cXeZ\d\ekXc`\lXcfijhl\c\gif$
a\k\jkf]ÔZ`\cc\d\ek[„Z`[„%C\gclj^„e„iXc\$
d\ek#\cc\Xc`\lle\]f`jc\ZX_`\i[\jZ_Xi^\j
[lgifa\kXggiflm„%<e\]]\k#ZË\jk~gXik`i[\
Z\ dfd\ek hl\ c˄hl`g\ gifa\k Zfdd\eZ\ ~
gi\e[i\le\kX`cc\`dgfikXek\#\khlË`cZfem`\ek
[Ë\e^„i\icXZf_„i\eZ\\kcXZf_„j`fe%
;Xej c\j ^iXe[j gifa\kj# le\ i„le`fe [\ cXe$
Z\d\ek g\lk Xmf`i c`\l Xgi j hl\ cX Z_Xik\ \jk
j`^e„\%;XejZ\ZXj#\cc\m`j\~cXeZ\ic\jkiXmXlo
[\i„Xc`jXk`fe[lZX_`\i[\jZ_Xi^\jgifa\k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U I„[`^\icËfi[i\[lafli[\cXi„le`fe[\cXe$
Z\d\ek#\kcËX[i\jj\iXlogXik`Z`gXekj%CXc`jk\
[\jgXik`Z`gXekj~`em`k\i\jk[„[l`k\[\j[fZl$
d\ekj[\ZX[iX^\[`jgfe`Yc\j1ÔZ_\gifa\kfl
ZX_`\i[\jZ_Xi^\jgifa\k%
U I„j\im\i le\ jXcc\ Xjj\q jgXZ`\lj\# m„i`Ô\i
c\ Yfe ]feZk`fee\d\ek [l dXk„i`\c 1 ½ fe eËX
gXj [\lo ]f`j cËfZZXj `fe [\ ]X`i\ le\ Yfee\
gi\d` i\`dgi\jj`fejlic˄hl`g\gifa\k¾
U ym\ekl\cc\d\ek#`em`k\ic\ZfddXe[`kX`i\[l
gifa\k~m\e`i]X`i\cË`ekif[
lZk`fe[\cXi„le`fe1
Z\ j\iX cËfZZXj`fe [\ [fee\i [l j\ej Xl gif$
a\k# \k [\ dfeki\i cË\e^X^\d\ek \k cË\o`^\eZ\
[lZfddXe[`kX`i\%
U 8e`d\icXi„le`fe1
Ç i\ gi„j\ek\i c\ gifa\k# j\j fYa\Zk`]j# j\j
\ea\lo# j\j i`jhl\j# jfe `dgfikXeZ\ gfli
cË\eki\gi`j\2
Ç gi„Z`j\ic\ZX[i\fi^Xe`jXk`fee\c[Xejc\hl\c
jË`ejZi`k c\ gifa\k 1 cË\ej\dYc\ [\j `e]fidX$
k`fej ~ gi„j\ek\i Xl Zflij [\ cX i„le`fe
[\ cXeZ \d\ek \jk dXafi`kX`i\d\ek `jjl [\j
[fZld\ekj[\ZX[iX^\2
Ç gi„j\ek\ic\gcXee`e^j`dgc`Ԅ[lgifa\kj\j
gi`eZ`gXc\j„kXg\j#j\j„m„e\d\ekjZc„j 2
Ç [\dXe[\i ~ Z_XZle [\ j\ gi„j\ek\i \k [\
gi„Z`j\ij\ji\jgfejXY`c`k„j[Xejc\gifa\k2
Ç [„Ôe`i c\j i ^c\j [l a\l [l ]feZk `fee\d\ek
Zfcc\Zk`][Xejc˄hl`g\2
ÇgcXe`Ô\ic\ZXc\e[i`\i[\jgifZ_X`e\ji„le`fej2
Ç k\id`e\icXi„le`fegXiledfd\ek`e]fid\c
\kZfem`m`Xcgflii\e]fiZ\ic\jc`\ej%
U 8[i\jj\i le Zfdgk\$i\e[l [\ cX i„le`fe
[Xej c\j )+ _\li\j 1 mfki\ gif]\jj`feeXc`jd\
[fee\c\½cX¾Xlo„hl`g`\ij\kg\lkc\j`eZ`$
k\iXld†d\[\^i„[Ë\o`^
\eZ\jlic\lijkZ_\j
[Xejc\gifa\k%
La réunion
de lancement donne
vie à l’équipe
projet et aux
parties intéressées
par le projet.
C’est le premier
signal fort donné
à l’ensemble
de l’équipe projet.
D„k_f[fcf^`\\kZfej\`cj
CXi„le`fe[\cXeZ\d\ekmX[fee\ic\kfe[l
gifa\k ~ c˄hl`g\% <cc\ \jk [feZ gi„gXi„\ ~ cX
]f`j [Xej jX [`d\ej`fe ki j giXk`hl\# dX`j
Xljj` [Xej cË\jgi`k hlË\cc\ m\lk `ejl]Õ
\i 1 j\e$
k`d\ek[Ëli^\eZ\#e`m\Xl[Ë\o`^\eZ\jgXiiXg$
gfikXloc`miXYc\j#g\ik `e\eZ\[\j`e]fid
Xk`fej
[\Zfdgk\j$i\e[lj[ËXmXeZ\d\ek% O
Ç,.Ç
8mXekX^\j
O CX
i„le`fe [\ cXeZ\d\ek jpeZ_ife`j\ kflj c\j
XZk\lij ZfeZ\ie„j \e c\li ]flie
`jjXek cX d†d\
`e]fidXk`feXl[„gXik%
O <cc\ [fee\ cË\em`\ [\ i„ljj`i c\ [„Ô i\gi„j\ek„
gXic\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O <e kXek hl\ Z_\] [\ gifa\k# i\jk\i Xlk_\ek`hl\#
gfli^X^e\i\eZi„[
`Y`c`k„[ jc\[„Ylk\kXggX$
iXŠki\[`^e\[\ZfeÔXeZ\%
\i [\j dXi^\j [\ dXe$
O I\jgfejXY`c`j\i \k [fee
Ålmi\#d†d\[Xejc\jgifa\kjc\jgcljk\e[lj%
CXi„le`fe[\cXeZ \d\ek[lgifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
)'
[email protected]
)(
C\jkfc„iXeZ\j
C<K89C<8L;<JKFCyI8E:<J
8le`m\Xl
[\cXg_Xj\
8le`m\Xl[\Z_Xhl\
cfk[\kiXmXlo
Kfc„iXeZ\jli
c\j[`]]„i\ekj
i„jlckXkj[lgifa\k
;fdX`e\[\kfc„iXeZ\
8le`m\Xl[lgifa\k
;li„\„ZXikgXiiXggfik~
cX[Xk\[ËXZ_ m\d\ek
;„Ôe`\[Xejc\gcXe
[\dXeX^\d\ek[\
gifa\kjfljZfekic\
[lZfddXe[`kX`i\
;„Ôe`\gfliZ_Xhl\ ykXYc`ZfekiX[`Zkf`i\d\ek
EfeXggc`ZXYc\
g_Xj\#gXic\Zfd`k„ \eki\c\Z_\][\gifa\k
[\g`cfkX^\
\kc\i\jgfejXYc\[\cfk#
gfliZ_Xhl\cfk#\e`ek„^iXek
c\jdXi^\jc`Yi\j\kkfkXc\j
:f”k„ZXikgXiiXggfik~
cXgi„m`j`femXc`[„\
;„Ôe`\[Xejc\gcXe
[\dXeX^\d\ek[\
gifa\kjfljZfekic\
[lZfddXe[`kX`i\
;„Ôe`\gfliZ_Xhl\ ykXYc`ZfekiX[`Zkf`i\d\ek
g_Xj\#gXic\Zfd`k„ \eki\c\Z_\][\gifa\k
[\g`cfkX^\
\kc\i\jgfejXYc\[\cfk#
gfliZ_Xhl\cfk
EfeXggc`ZXYc\
:fek\el&g„i`d ki\„ZXik
g\id`j[Xejc\j]feZk`fej
flc\jgif[l`kj~c`mi\i
;„Ôe`\[Xejc\gcXe
[\dXeX^\d\ek[\
gifa\kjfljZfekic\
[lZfddXe[`kX`i\
;„Ôe`\gfliZ_Xhl\ GXik`Zlc` i\d\eklk`c\
g_Xj\#gXic\Zfd`k„ gflic\j[„dXiZ_\jX^`c\j
[\g`cfkX^\
fl`eZi„d\ekXc\j
EfeXggc`ZXYc\
;„Ôe`\[XejcXjkiX$
k„^`\[\ji`jhl\j
;„Ôe`\gfliZ_Xhl\ 8ggc`ZXYc\efkXdd\ek
g_Xj\#gXic\Zfd`k„ cfij[Ëlecfk[\kiXmX`c
[\g`cfkX^\
ZfeԄ~le]flie`jj\li
EfeXggc`ZXYc\
;„Ôe`\[XejcX[\j$
Zi`gk`fe[lgif[l`k
[lgifa\k
EfeXggc`ZXYc\
EfeXggc`ZXYc\
;„Ôe`\[XejcX[\j$
Zi`gk`fe[Ëlegif[l`k
;„Ôe`\[Xejc\ZXj
[ËX]]X`i\
EfeXggc`ZXYc\
EfeXggc`ZXYc\
EfeXggc`ZXYc\
I`jhl\1c`d`k\[Ë\ogfj`$
k`feZldlc„\Xloi`jhl\j
[lgifa\k\kc`d`k\gflile
i`jhl\fllekpg\[\i`jhl\
gXik`Zlc`\i
HlXc`k„1c`d`k\[\jZi`k i\j
[ËXZZ\gkXk`fe[\j]feZk`fej
[lgif[l`khl`aljk`Ô\ek
c\gifa\k%
9„e„ÔZ\j1„ZXikgfjj`Yc\
[XejcËXd„c`fiXk`fe
Xkk\e[l\[„ZflcXek
[li„jlckXk[lgifa\k
<ei„jld„
Insight
CË\o„Zlk`fe[lgifa\kZfe[l`kc\Z_\][\gifa\k
~ZfejkXk\i[\j„ZXikj\eki\Z\hl`\jki„Xc`j„
\k Z\ hl` „kX`k gi„ml% Gfli „m`k\i [\ jfcc`Z`k\i
c\j[`]]„i\ekje`m\Xlo_`„iXiZ_`hl\j[\cËfi^X$
e`jXk`fe[ jhlËle„ZXikXggXiXŠk#`c\jklk`c\[\
[„Ôe`ic\jj\l`cjhl`#le\]f`j]iXeZ_`j#e„Z\j$
j`k\ekc\i\Zflij~cËXlkfi`k„[„c„^l„\%
:\jj\l`cj[„Ôe`jj\ekc\jkfc„iXeZ\j%
:\cXg\id\k[\[„Ôe`icXi\Z\mXY`c`k„[\Z_Xhl\
e`m\Xl1ZfddXe[`kX`i\#Zfd`k„[\g`cfkX^\#Z_\]
[\gifa\k\ki\jgfejXYc\[lcfk[\kiXmXlo%
:\ ZfeZ\gk \jk gXik`Zlc` i\d\ek [„m\cfgg„
[XejcXd„k_f[\[email protected]:<)KD%
To avoid straining the different levels of the
organization when a gap appears between
what was planned and what is done, it is useful
to define the thresholds that, once crossed,
require the use of delegated authority.
These thresholds define the tolerances.
This clearly defines accountability of each level:
sponsor, steering committee, project manager
and responsible for the work package.
This concept is particularly developed in the
PRINCE2TM method.
Ç,/Ç
;[email protected]<I) :8;I<IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
;„c„^l\i cËXlkfi`k„ [Ële e`m\Xl [\ dXeX^\$
d\ek ~ cËXlki\ \e „kXYc`jjXek [\j kfc„iXeZ\j
gfliZ_Xhl\e`m\Xlgifa\k#g_Xj\#cfk[\kiX$
mXlo fl i„jlckXk [\ gifa\k gXi iXggfik ~ j`o
fYa\Zk`]j[li„\#Zf”kj#Zfek\el#hlXc`k„#i`jhl\
\kY„e„ÔZ\ %
:fek\ok\
C\j kfc„iXeZ\j jfek „kXYc`\j cfij [l ZX[iX^\
[l gifa\k gfli gifgfj\i le ZX[i\ [\ e`m\Xl
jlg„i`\li% :\kk\ [„dXiZ_\ g\lk †ki\ cXeZ „\
gXic\Z_\][\gifa\k#\k`ccl`\jke„Z\jjX`i\[\
jËXjjli\i[\jfeXZZ\gkXY`c`k„gXicX[`i\Zk`fe%
J`\cc\\jk`e`k`„\\k[\dXe[„\gXic\ZfddXe$
[`kX`i\#flgXicX[`i\Zk`fe[\cËfi^Xe`jXk`fe#`c
\jk gclj ]XZ`c\ [\ cX d\e\i Xl Yflk \k jli c\j
-fYa\Zk`]jgifgfj„j%
Ç Zf”kj 1 mXi`Xk`fe gfj`k`m\ fl e„^Xk`m\ [\j
Zf”kjgXiiXggfikXlYl[^\kgi„ml2
Ç Zfek\el&g„i`d ki\ 1 mXi`Xk`fe X[d`jj`Yc\
[\jgif[l`kj[lgcXe\eki\Z\lohl`[f`m\ek
`dg„iXk`m\d\ek†ki\c`mi„j#\kZ\lohl`jfek
j`dgc\d\ekjfl_X`kXYc\j 2
Ç hlXc`k„ 1 mXi`Xk`fe gfj`k`m\ fl e„^Xk`m\ gXi
iXggfik~cËfYa\Zk`][\hlXc`k„gXi\o\dgc\#
le\[`d\ej`feZ`Yc\[\cXZ`k\ie\[\jkfZbX^\
[\gcljfldf`ej('c`ki\j 2
Ç i`jhl\1c`d`k\jgXiiXgg
fikXloi`jhl\jZldl$
c„j[lgcXe#fl~le\d\eXZ\`e[`m`[l\cc\2
Ç Y„e„ÔZ\1mXi`Xk`fegfj`k`m\fle„^Xk`m\gXi
iXggfik~lefYa\Zk`][ËXd„c`fiXk`fe%
U Á Z_XZle [\j * e`m\Xlo `e]„i`\lij Zfd`k„
[\ g`cfkX^\# Z_\] [\ gifa\k \k i\jgfejXYc\ [\
cfk # `c Zfem`\ek [ËXc\ik \i c\ e`m\Xl jlg„i `\li
j` c\j kfc„iXeZ\j Zfem\el\j i`jhl\ek [ˆki\
[„gXjj„\j%
[email protected]
)(
Les tolérances
limitent le recours
à l’autorité et
vaccinent contre
la pathologie du
micro-management.
D„k_f[fcf^`\\kZfej\`cj
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U ;\j kfc„iXeZ\j jfek Xkki`Y
l„\j jli c\j +
e`m\Xlo[lgifa\k1
Ç cX [`i\Zk`fe [\ cË\eki\gi`j\ [„Ôe`k c\j \o`$
^\eZ\j \k c\j e`m\Xlo [\ kfc„iXeZ\ ^cfYXlo
gflic\gifa\k2
Ç c\ Zfd`k„ [\ g`cfkX^\ [l gifa\k \o\iZ\ le
Zfekic\ ^„e„iXc Xl e`m\Xl gifa\k# \k Xccfl\
XlZ_\][\gifa\k[\jkfc„iXeZ\jgfliZ_Xhl\
g_Xj\[lgifa\k2
Ç c\Z_\][\gifa\kXjjli\c\Zfekic\[\cXg_Xj\
Xlhlfk`[`\e#[Xejc\jc`d`k\j[\kfc„iXeZ\„kX$
Yc`\jgXic\Zfd`k„[\g`cfkX^\[\gifa\k2
Ç c\ i\jgfejXYc\ [Ële cfk [\ kiXmXlo i\jg\Zk\
c\j kfc„iXeZ\j Zfem\el\j Xm\Z c\ Z_\] [\
gifa\k\kXc\ik\\eZXj[\[„gXjj\d\ek%
U C\jkfc„iXeZ\jg\lm\ek†ki\[„Zc`e„\jjli-
[fdX`e\j[`]]„i\ekj1
Ç [li„\ 1 mXi`Xk`fe gfj`k`m\ fl e„^Xk`m\ [\
k\dgj gXi iXggfik Xlo [Xk\j [ËXZ_ m\d\ek
Z`Yc\j2
C\jkfc„iXeZ\jjlggfj\ek[\1
U [„c„^l\i cËXlkfi`k„ [Ële e`m\Xl [\ dXeX^\$
d\ekXle`m\Xl[`i\Zk\d\ek`e]„i`\li2
U [`m`j\i c\ gifa\k \e g_Xj\j \k Xlkfi`j\i c\
gifa\kle\g_Xj\~cX]f`j2
U ^„e„i\i [\j Xc\ik\j \k XZk`fej [\ dXeX^\$
d\ek#[ jhlËle\kfc„iXeZ\\jk[„gXjj„\% O
Ç,0Ç
8mXekX^\j
O I„[l`kcXZ_Xi^\[\kiXmX`c[\jZX[i\j[`i`^\Xekj#
jXejjlggi`d\ic\liZfekic\#[XejcXd\jli\f“
c\j e`m\Xlo `e]„i`\lij gi\ee\ek \lo$d†d\j [\j
[„Z`j`fej [Xej cX c`d`k\ [\j kfc„iXeZ\j hl` c\li
jfekÔo„\j%
Gi„ZXlk`fej~gi\e[i\
O M„i`Ô\i
hl\ cX [„c„^Xk`fe [\ cËXlkfi`k„ [„Zi`k\
\jkY`\ei„\cc\[Xejc\hlfk`[`\e[lgifa\k%
C\jkfc„iXeZ\j
:fdd\ekcËlk`c`j\i6
;[email protected]<I
*
[email protected]
C<J:FéKJ&
;[email protected]&[email protected]<J
@e`k`Xc`j\i
c\gifa\k
:X[i\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
>„i\icXgfcXi`k„Zf”kj&[„cX`j&i`jhl\j[lgifa\k
C
\Z_\][\gifa\kXZX[i„c\kiXm
X`c~i„Xc`j\i\kXi„le`Xlkfli[\cl`c\jZfdg„k \eZ\j
e„Z\jjX`i\jgflii„Xc`j\ic\j[`]]„i\ekjc`miXYc\j[lgifa\k%
DX`j Xl$[\c~ [\ Z\j c`miXYc\j ~ ]flie`i# cË`dgfikXeZ\ Xkki`Yl„\ gXi c\ ZfddXe[`kX`i\
XloZf”kj#Xlo[„cX`j\k~cX^\jk`fe[\ji`jhl\jg\lk†ki\ki jmXi`XYc\j\cfecXeXkli\[l
gifa\k\kjfeZfek\ok\[\i„Xc`jXk`fe%
GXi \o\dgc\# [\j gifa\kj „m„e\d\ek`\cj Zfdd\ cËfi^Xe`jXk`fe [\ cX Zflg\ [l dfe[\ [\
]ffkYXcc fl [l [„Ôc„ [l (+ al`cc\k jfek jlikflk ZfekiX`ekj gXi c\j [„cX`j% Le gifa\k [ËXZ_Xk
[Ëlegif^`Z`\cg\lkhlXek~cl`†ki\ZfekiX`ekgXile\\em\cfgg\Yl[^„kX`i\%<eÔe#jlile
gifa\k [\ [„m\cfgg\d\ek [Ële gif[l`k eflm\Xl# cX dXŠki`j\ [\j i`jhl\j \jk le „c„d
\ek
[„k\id`eXek%
<e]feZk`fe[\Z\kk\½gfcXi`k„¾[lgifa\k#c\Z_\][\gifa\kj\iXXd\e„~[„gcfp\igcljfl
df`ej[Ëflk`cj[\gcXe`Ô
ZXk`fe#[\dXŠki`j\[\jZf”kjfl[\^\jk`fe[\ji`jhl\j%
8kk\ek`fe~e\gXj½Xjg_po`\i¾c\gifa\kXm\Zkifg[Ëflk`cj\o1[„gcfp\icXmXc\liXZhl`j\
jli le gifa\k [Ëfi^Xe`jXk`fe [\ mXZXeZ\j # dX`j Xkk\ek `fe Xljj` ~ e\ gXj c\ cX`jj \i jXej
XlZledfp\e[\Zfekic\%
C\j\Zi\k[\Z\kk\g_Xj\#ZË\jkc\aljk\e„Z\jjX`i\\ek\id\j[Ëflk`ccX^\%
Ç-'Ç
;[email protected]<I
Le\gi„m`j`fehl`j\]X`k\e„hl`g\
LeYfeflk`c[\gi„m`j`fe\jkleflk`chl\c˄hl`g\j\j\iXXggifgi`„%
:\kk\g_Xj\Zfejk`kl\c\dfd\ekZc„f“c˄hl`g\gifa\k\jki„le`\gfli]Xƒfee\ic\jZ„eX$
i`f`[„Xc[\i„Xc`jXk`fe[lgifa\k%
:Ë\jk le dfp\e gfli kflj c\j „hl`g
`\ij [\ j\ gifa\k\i [Xej cËXm\e`i# [\ ]X`i\ [\j Z_f`o
jkilZkliXekj\eZfddle#\k[feZXljj`[\j\d\kki\\eZfeÔXeZ\gXiiXggfik~cXg_Xj\
[\i„Xc`jXk`fe[lgifa\k%
*
Gi„m`j`fe\ki\$gi„m`j`fe
CX gi„m`j`fe [\j Zf”kj# [\j [„cX`j \k [\j i`jhl\j j\ i„Xc`j\ gfli cË\jj\ek`\c Xl [„Ylk [l
gifa\k% DX`j c\j XZk`m`k„j [\ gi„m`j`fe Zfek`el\ek ~ j\ [„iflc\i kflk Xl cfe^ [\ cË\o„Z l$
k`fe[lgifa\k#[Xejc\Ylk[\gifZ„[\i~[\ji„Xaljk\d\ekj[\kiXa\Zkf`i\cfijhl\Z\cX\jk
e„Z\jjX`i\%
C<[email protected]
)) C\[`X^iXdd\[\Õlo[\jgif[l`kj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%-)
)* C\kXYc\Xl[\jXek„Z„[\eZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -+
)+ C\[`X^iXdd\[Ë\eZ_XŠe\d\ek[\jXZk`m`k„j%%%%%%%%%%% -/
), C\[`X^iXdd\[\>Xekk%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%.)
)- CË_`jkf^iXdd\[\ji\jjfliZ\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%.+
). C\[`X^iXdd\k\dgj$k\dgj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%./
)/ D„k_f[\j[Ë\jk`dXk`fe[\Zf”kj%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /'
)0 C\Yl[^\k[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /)
*' CXgifm`j`fe[Xejlegifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /+
*( CXZ_\Zb$c`jk[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% /*) C\i\^`jki\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% //
** CXÔZ_\[\i`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0'
*+ C\gcXe[\Zfddle`ZXk`fe[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%0)
*, C\jgi„ZXlk`fejali`[`hl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0+
*- C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\ƒl\j%%%%%%%%% 0-
Ç-(Ç
[email protected]
))
C\[`X^iXdd\[\Õlo[\jgif[l`kj
;@8>I8DD<;<=CLO;<JGIF;[email protected];=G GFLILEGIFA<K
;<:[email protected];ËLE<98E;<$;<[email protected]<
G`kZ_[\cXj„i`\
;\j`^ej[\j
g\ijfeeX^\j
J„hl\eZ`\i
;fjj`\i[\
gi„j\ekXk`fe
~c˄[`k\li
>XYXi`kj[\
cËflmiX^\
;Xk\[\
jfik`\
GcXe
gifdfk`fee\c
JkfipYfXi[j
:iXpfee„j
Gi„j\ekXk`fe
Zfdd\iZ`Xc\
GcXeZ_\j
\eZi„\j
:flc\lij
@dgi\jj`fe
;`jki`Ylk`fe
<ei„jld„
Insight
C\ [`X^iXdd\ [\ Õlo [\j gif[l`kj \jk le
flk`c[\[email protected]:<) [email protected]:<) \jkle\dXihl\
[„gfj„\[l:XY`e\kF]ÔZ\#)''0 #hl`g\id
\k
[\ [„Ôe`i cËfi[i\ [Xej c\hl\c c\j gif[l`kj [l
gifa\kj\ifek[„m\cfgg„j#X`ej`hl\c\j[„g\e$
[XeZ\jhl`c\jle`jj\ek%
The products flowchart is a PRINCE2 ™ tool
(PRINCE2 ™ is a trademark of the Cabinet
Office, 2009), which defines the order in which
the products of the project will be developed,
and the dependencies between them.
Ç-)Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U ;„Ôe`i cËfi[i\ [Xej c\hl\c c\j gif[l`kj [l
gifa\kj\ifek[„m\cfgg„j%
U @[\ek`Ô\ic\j[„g\e[
XeZ\j\eki\c\jgif[
l`kj
[lgifa\k%
U @[\ek`Ô\i [\j [„g\e[
XeZ\j m`j$~$m`j [\ kflk
gif[l`k_fij[lg„i`d ki\[lgifa\k%
U GXikX^\i^iXg_`hl\d\ekcXcf^`hl\[\[„ifl$
c\d\ek [l gifa\k Xm\Z cË\ej\dYc\ [\j gXik`\j
gi\eXek\j%
:fek\ok\
CX g_`cfjfg_`\ [\ [email protected]:<) Zfej`jk\ ~ `[\e$
k`Ô\i kflk [ËXYfi[ c\j gif[l`kj i\hl`j [Xej c\
gifa\k# XmXek [\ [„Ôe`i c\j XZk`m`k„j# [„g\e$
[XeZ\j \k i\jjfliZ\j e„Z\jjX`i\j gfli c\j
c`mi\i%
D†d\j`c\Z_\][\gifa\k\jkc\gi`eZ`gXci\jgfe$
jXYc\ [\ cX Zi„Xk`fe [l [`X^iXdd\ [\ Õlo [\j
gif[l`kj# `c \jk i\Zfdd
Xe[„ hlË`c `dgc`hl\ c\j
gXik`\jgi\eXek\jhl`j\ifekZ_Xi^
„\j[\[„m\$
cfgg\ifl[\Zfeki`Yl\iXlogif[l`kj[lgifa\k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U I„[`^\icX[\jZi`gk`fe[\gif[l`k[lgifa\k%
U :i„\i cX ½ jkilZkli\ [\ [„Zfdgfj`k`fe [l
gif[l`k ¾ J;G 1 `c jËX^`k [\ [„Zfdgfj\i c\
gif[
l`k [l gifa\k \e gclj `\lij gif[l`kj gi`e$
Z`gXlo# c\jhl\cj jfek ~ c\li kfli [„Zfdgfj„j
aljhlË~ fYk\ek`fe [l e`m\Xl [\ [„kX`c Xggif$
gi`„gflic\gcXeZ]%flk`c(*½Fi^Xe`^iXdd\
[\jkZ_\j¾ %
U I„[`^\i c\j [\jZi`gk`fej [\ gif[l`kj# gfli
Z_Xhl\gif[l`k`[\ek`Ԅ[XejcXJ;G1`cjËX^`k
[\ [„k\id`e\i c\j \o`^
\eZ\j XjjfZ`„\j ~
Z_Xhl\gif[l`k#\kc\jZi`k i\jhlXc`k„hl`g\i$
d\kkifek[\c\jmXc`[\i%
U :i„\ic\[`X^iXdd\[\Õlo[\jgif[l`kj1
Ç i„le`i le\ „hl`g\ [\ g\ijfee\j i\gi„j \e$
kXk`m\j [\ c˄m\ekX`c [\j `ek„i†kj \k Zfdg„$
k\eZ\je„Z\jjX`i\jgflii„Xc`j\ic\jgif[l`kj
[lgifa\k2
Ç ]X`i\ gfj`k`fee\i c\j gif[l`kj \eki\ \lo 1 `c
g\lk †ki\ lk`c\# ~ Z\kk\ „kXg\# [Ëlk`c`j\i [\j
flk`cj [\ df[„c`jXk`fe [\ Õlo# fl gclj j`d$
gc\d\ek [\j gfjk$`kj hl` g\id\kkifek [\
i\gfj`k`fee\i]XZ`c\d
\ekc\jgif[l`kjc\jlej
gXiiXggfikXloXlki\j
U MXc`[\i \e „hl`g\ gifa\k c\ i„j\Xl X`ej`
Zfejkil`k%FYk\e`icXmXc`[Xk`fe\kcËX[_„j`fe[\j
[`]]„i\ekj i\jgfejXYc\j [\j gif[l`kj ZfeZ\i$
e„j1Xlifek$`cjXjj\q[\[fee„\jfl[\c`miXYc\j
\e\eki„\gflii„Xc`j\ic\lijgif[l`kj6
Le diagramme
de flux des produits
peut également
être appelé DFP.
D„k_f[fcf^`\\kZfej\`cj
U C`d`k\iXldXo`dldc\efdYi\[\jpdYfc\j
lk`c`j„j%GXi\o\dgc\1Z_Xhl\gif[l`k\jk`[\e$
k`Ԅ gXi le i\ZkXe^c\# cËfi[i\ [Ë\eZ_XŠe\d\ek
[\j gif[l`kj \jk `[\ek`Ԅ gXi [\j Õ Z_\j# c\j
gif[l`kj\ok\ie\jXlgifa\kgXi[\j\cc`gj\j%
U :\ikX`ej gcXe`ÔZXk\lij gi„] i\ek Zi„\i c\li
[`X^iXdd\ [\ Õlo [\j gif[l`kj \e gXiXcc c\
[\ cX jkilZkli\ [\ [„Zfdgfj`k`fe [l gif[l`k
ZË\jk\ei„Xc`jXekcË\eZ_X`e\d\ekcf^`hl\[\j
gif[l`kjhlË`cj`[\ek`Ô\ek[\jgif[l`kjZfdgc„$
d\ekX`i\j~`ek„^i\i~cXJ;G %
U @cg\lkjËXm„i\ilk`c\[\[fk\ic\[`X^iXdd\
[\ Õlo [\j gif[l`kj [Ële gf`ek [\ [„gXik
le`hl\Xlhl\ckfljc\j gf`ekj[Ë\eki„\j\ifek
iXkkXZ_„j% O
Ç-*Ç
8mXekX^\j
O =flie`i le dfp\e m`jl\c gfli gXikX^\i \k XeX$
cpj\ic\jfgk`fejgXiiXggfikXlg„i`d ki\\k~
cËXggifZ_\~X[fgk\igflic\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O 8jjfZ`\i
c\j [`]]„i\ekj i\jgfejXYc\j [\j gif$
[l`kj~]flie`igflijËXjjli\ihlË`cjX[_ i\ekXl
[„iflc\d\ekgifgfj„%
C\[`X^iXdd\[\Õlo[\jgif[l`kj
Gflihlf`cËlk`c`j\i6
[email protected]
))
[email protected]
)*
C\kXYc\Xl[\jXek„Z„[\eZ\j
DF;ßC<;<K89C<8L;<J8EKy:y;<E:<J
:f[\
8Zk`m`k„
8Zk`m`k„j`dd„[`Xk\d\ek
gfjk „i`\li\j
Kpg\
[\c`\e
;„cX`
[lc`\e
:fdd\ekX`i\j
¿
I„jld„
Insight
C\kXYc\Xl[\jXek„Z„[\eZ\jc`jk\cË\ej\dYc\
[\jXZk`m
`k„j[lgifa\k%
@c g\id\k [\ [„Ôe`i cX c`jk\ [\j XZk`m`k„j hl`
g\lm\ek [„dXii\i [ j hl\ cËXZk`m`k„ gi„Z„$
[\ek\\jkk\id`e„\%
C\j c`\ej X`ej` „kXY
c`j jfek hlXc`Ԅj \k
XjjfZ`XYc\j ~ [\j [„ZXcX^\j gfj`k`]j fl e„^X$
k`]j%
C˄cXYfiXk`fe [\ Z\ kXYc\Xl \jk cX gi\d` i\
XZk`fe[\jXZk`m`k„j[\gcXe`ÔZXk`fe%
The predecessor activity table lists all project
activities.
It establishes a list of activities that can start as
soon as the preceding activity is completed.
The initiated links are qualified and associated
with positive or negative shifts.
The elaboration of this table is the first step in
scheduling.
Ç-+Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
C\ kXYc\Xl [\j Xek„Z„[\eZ\j c`jk\ cË\ej\dYc\
[\j XZk`m`k„j [l gifa\k \k c\lij ZfekiX`ek\j
[Ë\eZ_XŠe\d\ek%@cg\id\k[\1
U Z\ekiXc`j\i\ele[fZld\ekle`hl\cË\ej\dYc\
[\jZfekiX`ek\j[Ë\eZ_XŠe\d\ek[lgifa\k2
U [fee\ileXZZ j]XZ`c\~Z\j`e]fidXk`fejgfli
cË\ej\dYc\[\jd\dYi\j[\c˄hl`g\gifa\k2
U [„Zi`i\ [\ dXe` i\ [„kX`cc„\ \k \o_Xljk`m\
c\j ZfekiX`ek\j [Ë\eZ_XŠe\d\ek 1 c\j \eZ_XŠ$
e\d\ekj c\j gclj ZcXjj`hl\j hl` ]fek [„dXi$
i\i [\j XZk`m`k„j hlXe[ c\j gi„Z „[\ek\j jfek
k\id`e„\j [`kj ½ =`e$;„Ylk ¾ # dX`j Xljj`
c\j Xlki\j kpg\j [Ë\eZ_XŠe\d\ek ½ =`e$=`e ¾#
½;„Ylk$=`e¾#\k½;„Ylk$;„Ylk¾%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
:\kXYc\Xl\jkZcXjj`hl\d\ekkiX`k„gXic\jcf^`$
Z`\cj [\ gcXe`ÔZXk`fe [\ gifa\k% @c \jk gi„j\ek
jflj cX ]fid\ [\ cËfi^Xe`^iXdd\ [\j kZ_\j
\e c`jk\# \k Zfek`\ek [\j Zfcfee\j g\id
\kkXek
[Ë`e[`hl\i c\j XZk`m`k„j gi„Z„[\ek\j fl gfjk„$
i`\li\jjl`mXekc\jZXj%
:\ikX`ejZ_\]j[\gifa\keËlk`c`j\ekgXj[\cf^`$
Z`\c [\ gcXe
`ÔZXk`fe [\ gifa\k# \k jËXggl`\ek
jli le kXYc\li [l Zfdd\iZ\ gfli gif[l`i\
[\jgcXee`e^jj`dgc\j%CXd`j\\egcXZ\[Ële\
jkilZkli\[\kXYc\XlZXc„\jliZ\cc\[lkXYc\Xl
[\j Xek„Z„[\eZ\j \jk Xcfij Y„e„Ôhl\ gfli
hl\c\gcXee`e^i\jk\jl]ÔjXdd\ekjflgc\%
U @e[`hl\icË\ej\dYc\[\jZfekiX`ek\j[Ë\eZ_XŠ$
e\d\ek`eZfekflieXYc\j#\ejËXgglpXekjlic\j
i ^c\j \e ljX^\ gfli cX i„Xc`jXk`fe [l gifa\k
Zfej`[„i„%
U :fdgc„k\i gXi c\j ZfekiX`ek\j [Ë\eZ_XŠe\$
d\ekhl`gXiX`jj\ekgfjj`Yc\j\kX`[Xek\jgfli
cXi„Xc`jXk`fe[lgifa\k%
D„k_f[fcf^`\\kZfej\`cj
C\Z_f`o[\cXdX`cc\[\[„Zflg
X^\\jkle„c„$
d\ek Zi`k`hl\ [Ë\]ÔZXZ`k„ [l dXeX^\d\ek [\
gifa\k%Kifg[„Zflg„\#\kc\k\dgj[\dXeX^
\$
d\ek\jkXl^d\ek„jXejmXc\liXaflk„\%@ejl]$
ÔjXdd\ek[„Zflg„\#\kcXdXŠki`j\eË\jkgclj
Xjjli„\%C\jXZk`m`k„j[`]ÔZ`c\j#jlic\jhl\cc\j`c
eËpXhl\g\l[\i\kfli[Ë\og„i`\eZ\#[f`m\ek
†ki\ [\ [`d\ej`fe i„[l`k\ hl\chl\j aflij
_fdd\ [\ Z_Xi^\ % C\j XZk`m`k„j Zfeel\j#
\]]\Zkl„\j gXi [\j Zfeki`Ylk\lij \og„i`d\e$
k„j\k_XY`kl„j~Z\jkiXmXlo#g\lm\ek†ki\[\
kX`cc\gclj`dgfikXek\%
Le tableau des
antécédences
donne la vision
des enchaînements
d’activités et
qualifie ces
enchaînements.
Il sert de base au
tracé du graphe
d’enchaînement
des activités.
8mXekX^\j
O C\kXYc\Xl[\jXek„Z„[\eZ\j]XZ`c`k\cXZfddl$
:fdd\ekcËlk`c`j\i6
ykXg\j
U I\gi\e[i\ cX kfkXc`k„ [\j kZ_\j [„Zi`k\j
[XejcËfi^Xe`^iXdd\[\jkZ_\j#\ej\]fZXc`$
jXekjlic\jj\lc\jkZ_\j[\je`m\Xloc\jgclj
YXj%8eXcpj\iZ\jkZ_\j\k[„Z`[\i[\gfljj\i
fl[\e\gXjgfljj \igcljYXjc\li[„Zfdg
f$
j`k`fe% C\ e`m\Xl c\ gclj Ôe [„Z`[„ \jk Xgg\c„
[Xej cX jl`k\ [\ Z\ [fZld\ek ½ XZk`m`k„ ¾%
:Ë\jkZ\cl`hl`\jkcËfYa\k[\cX[\jZi`gk`fe[\j
ZfekiX`ek\j[Ë\eZ_XŠe\d\ek%
Ç-,Ç
e`ZXk`fe \k cX ]fidXc`jXk`fe Xl [„dXiiX^\ [\ cX
gcXe`ÔZXk`fe[lgifa\k%
O @cjkilZkli\c\j[fee„\jgfliZ\lohl`eËlk`c`j\ek
gXj[\cf^`Z`\c[\gcXe`ÔZXk`fe[\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O C\jZfekiX`ek\j[Ë\eZ_XŠe\d\ek]XZ`c`k\ekcËfi^X$
e`jXk`fe [l gifa\k# dX`j ZfekiX`^e\ek cË\o„Zl$
k`fe% @c ]Xlk ^Xi[\i cX kiXZ\ [\j ZfekiX`ek\j hl`
g\lm\ek†ki\jlggi`d„\jjXeji`jhl\j%
C\kXYc\Xl[\jXek„Z„[\eZ\j
Gflihlf`cËlk`c`j\i6
[email protected]
)*
[email protected]<[email protected])*
[email protected]
)*
C\kXYc\Xl[\jXek„Z„[\eZ\j
:fdd\ek†ki\gclj\]ÔZXZ\6
@c \o`jk\ [`]]„i\ekj kpg\j [\ ZfekiX`ek\j
[Ë\eZ_XŠe\d\ek1
KiXmXlo[Ë\oZXmXk`fe
CXZfekiX`ek\½=`e$;„Ylk¾
:Ë\jk cX ZfekiX`ek\ cX gclj ZcXjj`hl\ \k cX gclj
`ekl`k`m\ \eki\ [\lo kZ_\j% CX Ôe [Ële\ XZk`$
m`k„ g\id\k [\ [„Zc\eZ_\i c\ [„Ylk [\ cX jl`$
mXek\% @c \jk gfjj `Yc\ [\ ]X`i\ gfik \i le [„cX`
gfj`k`]jlic\c`\e1
:flcX^\
[Xcc\Y„kfe
;„cX`[\)aflijgfli
[liZ`jj\d\ekY„kfe
;Xej c\ ZXj [\ Z\k \o\dgc\# ZË\jk Y`\e c\
[„dXiiX^\ i„\c [\j kiXmXlo [Ë\oZXmXk`fe hl`
i\e[lk`c\c\e\kkfpX^\[\cXmf`\glYc`hl\#~cX
jl`k\[\jjXc`jjli\jcX`jj„\jgXic\jZXd`fej%
CXZfekiX`ek\½=`e$=`e¾
DfekX^\dlij
:\ [„cX` \jk cX ]Xƒfe cX gclj „c„^Xek\ [\
d\kki\ \e Ålmi\ cX ZfekiX`ek\ [\ j„Z_X^\% @c
XliX`kXljj`„k„gfjj`Yc\[\Zi„\ile\XZk`m
`k„
j„Z_X^\#`ek\iZXc„\\eki\c\j[\loXZk`m`k„j#\k
jXej i\jjfliZ\j% @c \jk Xljj` gfjj`Yc\ [\ ]X`i\
gfik\ile[„cX`e„^Xk`]jlic\c`\e1
Gif[lZk`fe
[\*gcXej);
E\kkfpX^\[\cXmf`\glYc`hl\
GXi jpd„ki`\ Xm\Z cX ZfekiX`ek\ ½ ;„Ylk$
;„Ylk ¾# c\ ]X`k [\ Ôe`i le\ kZ_\ [„Zc\eZ_\
cX Ôe [\ cËXlki\ kZ_\% CX kZ_\ XmXc mX †ki\
Xii†k„\#hl\chl\jf`kc˄kXk[\jfec`miXYc\%
KiXmXlo[Ë\oZXmXk`fe
E\kkfpX^\[\cXmf`\glYc`hl\
8ek`Z`gXk`fe[Ëleafli
gfli^X^e\i[lk\dgj
:\^\ei\[\ZfekiX`ek\jËXggc`hl\~[\jkZ_\j
\eXmXc^„e„i Xc\d\ekjflj]fid\[\½d`j\~
[`jgfj`k`fe[\i\jjfliZ\j¾%
@dgcXekXk`fe
[\jm„^„kXlo
:\ kpg\ [\ ZfekiX`ek\ [Ë\eZ_XŠe\d\ek Xjjf$
Z`„\~le[„cX`e„^Xk `]\jk[`]Ô
Z`c\~Xjjld
\i#
le\ ]f`j [„Ôe`% <e \]]\k# c\ i\jg
fejXYc\ [\
cX kZ_\ \e XmXc X [l dXc ~ jXmf`i hlXe[ cX
kZ_\ Xdfek j\ j`kl\ ~ jX [Xk\ [\ Ôe df`ej
c\[„cX`e„^Xk`][„Ôe`%:\cXjlggfj\[ËXmf`ile
jpjk d\[\jlim\`ccXeZ\[\cËXmXeZ\d\ekg_p$
j`hl\ki jgi„Z`j%
CXZfekiX`ek\½;„Ylk$=`e¾
:Ë\jkcXgcljiXi\[\jhlXki\ZfekiX`ek\j%;Xej
cË\o\dgc\ [fee„# c\ [„dXii X^\ [\ cËXZk`m
`k„
[Ë\ogcf`kXk`fe[leflm\Xlj\im\li#hl`jlggfj\
hl\c\jkiXej] \ikj[\[fee
„\jfek„k„i„Xc`j„j
\kmXc`[„j#g\id\kY`\e[ËXii†k\icË\ogcf`kXk`fe
[\ cËXeZ`\e j\im\li# hl` „kX`k le\ XZk`m`k„ [l
gifa\k[\YXjZlc\[\j\im\lij%
CXZfekiX`ek\½;„Ylk$;„Ylk¾
<ogcf`kXk`fe[leflm\Xlj\im\li
:Ë\jkle\ZfekiX`ek\g\llk`c`j„\#ZXi\cc\Zfii\j$
gfe[~[\jZXjiXi\j%<cc\[f`kY`\e†ki\Zfdgi`j\
Zfdd\ c\ ]X`k [\ [„dXii\i le\ kZ_\ g\id\k
flXlkfi`j\ [\[„dXii\ile\Xlki\kZ_\%
<ogcf`kXk`fe[\cËXeZ`\ej\im\li
Ç--Ç
[email protected]
)*
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
QFFDjlicXI\gi„j\ekXk`fe[\jZfekiX`ek\j[Ë\eZ_XŠe\$
d\ekXm\Zlecf^`Z`\c[\^\jk`fe[\gifa\k
8Zk`m`k„8
8Zk`m`k„9
8Zk`m`k„:
8Zk`m`k„;
8Zk`m`k„<
8Zk`m`k„=
8Zk`m`k„>
8Zk`m`k„?
8Zk`m`k„@
8Zk`m`k„A
8Zk`m`k„B
© Dunod – Toute reproduction non autorisée est un délit.
8Zk`m`k„C
J\dX`e\Ç)
J\dX`e\Ç(
J\dX`e\(
J\dX`e\)
J\dX`e\*
8Zk`m`k„8
@ek\i[„g\e[XeZ\
[\kpg\=`e;„Ylkj`dgc\
8Zk`m`k„9
@ek\i[„g\e[XeZ\
[\kpg\=`e;„Ylk
Xm\Zi\kXi[[\(afli
8Zk`m`k„:
8Zk`m`k„;
8Zk`m`k„<
@ek\i[„g\e[XeZ\
[\kpg\=`e;„Ylk
Xm\ZXmXeZ\[\(afli
8Zk`m`k„=
8Zk`m`k„>
@ek\i[„g\e[XeZ\
[\kpg\;„Ylk;„Ylk
8Zk`m`k„?
@ek\i[„g\e[XeZ\
[\kpg\=`e=`e
8Zk`m`k„A
8Zk`m`k„@
@ek\i[„g\e[XeZ\
[\kpg\;„Ylk=`e
8Zk`m`k„B
8Zk`m`k„A
C\j [`]]„i\ekj kpg\j [\ ZfekiX`ek\j g\lm\ek
†ki\ [„Ôe`j \k XggXiX`jj\ek ^iXg_`hl\d\ek%
C\j[„cX`jjlic\jZfekiX`ek\je\g\lm\ekXggX$
iXŠki\XlkfdXk`hl\d\ekjlic\jc`\ej%
C\ cf^`Z`\c gi\e[ Xcfij \e Zfdgk\ c\j [`]]„$
i\ek\j ZfekiX`ek\j [„Ôe`\j \k gifZ [\ Xlo
ZXcZlcj [\ [Xk\j gi„m
`j`fee\cc\j [\j XZk`m
`k„j
[„Zi`k\j% O
Ç-.Ç
C\kXYc\Xl[\jXek„Z„[\eZ\j
Efd[\cXkZ_\
[email protected]
)+
C\[`X^iXdd\[Ë\eZ_XŠe\d\ek
[\jXZk`m`k„j
;@8>I8DD<;<:8C:LC;<J;8K<[email protected]@FEE<CC<J
;<[email protected]@FE
9
,
8Zk`m`k„9
8
,
;
8Zk`m`k„8
*
8Zk`m`k„;
:
*
8Zk`m`k„:
<
+
8Zk`m`k„<
=
.
8Zk`m`k„=
>
,
8Zk`m`k„>
C„^\e[\
:f[\
;li„\
C`Y\cc„XZk`m`k„
;"k ="k ;"kX ="kX
DK
DC
;"k1 ;Xk\[\[„YlkXlgcljkk
="k1 ;Xk\[\]`eXlgcljkk
;"kX1 ;Xk\[\[„YlkXlgcljkXi[
="kX1 ;Xk\[\]`eXlgcljkXi[
DK1 DXi^\kfkXc\
DC1 DXi^\c`Yi\
<ei„jld„
Insight
C\ [`X^iXdd\ [Ë\eZ_XŠe\d\ek [\j XZk`m
`k„j
\jk cËflk`c g`mfk [l ZXcZ lc [\j [Xk\j [l gifa\k%
@cg\id\kc\ZXcZ lc[\j[Xk\jXlgcljkk\kXl
gclj kXi[ [\ i„Xc`jXk`fe [\j XZk`m`k„j% :\ ]X`$
jXek#`c„m`k\cË\]]\kg\im
\ij[l]feZk `fee\d\ek
\ei„kifgcXee`e^%
@c\jkjflm\ekZfe]fe[lXm\Zc\[`X^iXdd\[\
>Xekk# [fek `c [`]] i\ gXi jX gclj ^iXe[\ jfl$
gc\jj\[\i\gi„j\ekXk`fe^iXg_`hl\%
@cg\id\k[\ZXcZlc\ic\Z_\d`eZi`k`hl\[lgif$
a\k \k c\j dXi^\j c`Yi\j \k kfkXc\j [\ Z_XZle\
[\jXZk`m`k„j%
The activity sequence diagram is the key tool for
establishing the project dates. It determines the
early and late dates possible for the completion
of the activities. By doing so, it avoids contrary
effects in operating retro-planning.
With a larger flexibility of graphic representation,
it is often confused with the Gantt diagram.
It allows the calculation of the critical path of
the project and the free and total float of each
activity.
Ç-/Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\ [`X^iXdd\ [Ë\eZ_XŠe\d\ek [\j XZk`m`k„j
\jkle\i\gi„j\ekXk`fe^iXg_`hl\[l[„iflc\$
d\ek[lgifa\k%@cg\id\k[\1
U df[„c`j\ile[„iflc\d\ekk\dgfi\c[lgif$
a\k#c`e„X`i\#[Ële[„Ylk[\g_Xj\~le\Ôe[\
g_Xj\#gflikflk\jc\jg_Xj\j[lgifa\k2
U X]ÔZ_\ic\j`ek\i[„g\e[XeZ\j\eki\XZk\lij1
Z_XZle g\lk mf`i Z\ hl\ [„Zc\eZ_\ek j\j kiX$
mXlo#Xl$[\c~[\cXkZ_\`dd„[
`Xk\d\ekgfj$
k„i`\li\# \k Zfdgi\e[i\ c\j Zfej„h
l\eZ\j [\
j\j gifgi\j [„ZXcX^\j [\ Ôe [\ kiXm
Xlo jli
c\jXlki\j2
U hlXek`Ô\icX[li„\Zfdgc k\[lgifa\k2
U `[\ek`Ô\i c\j YiXeZ_\j [l i„j\Xl hl` [`j$
gfj\ek [\ dXi^\ [\ dXeÅlmi\ [\ [„cX` [Xej
c\lii„Xc`jXk`fe#gfli[fee\i[\cXcXk`kl[\Xlo
i\jgfejXYc\j[\jkiXmXloZfeZ\ie„j2
U `[\ek`Ô\i c\j kZ_\j hl` e\ g\lm\ek †ki\
[„ZXc„\jflXccfe^„\jjXeji`jhl\i[\[„ZXc\i
cXÔe[lgifa\k%
U MXc`[\i \e „hl`g\ gifa\k c\ i„j\Xl X`ej`
Zfejkil`k% FYk\e`i cX mXc`[Xk`fe \k cËX[_„$
j`fe [\j [`]] „i\ekj i\jgfejXYc\j [\j kZ_\j
ZfeZ\ie„j%8lifek$`cjXjj\q[\[fee„\jfl[\
c`miXYc\j\e\eki„\gflii„Xc`j\ic\lijkiXmXlo
\k gif[l`i\ c\j c`miXYc\j [\ cX kZ_\ ZfeZ\i$
e„\6
D„k_f[fcf^`\\kZfej\`cj
CX [„k\id`eXk`fe [\j \eZ_XŠe\d\ekj j\ ]X`k
Xljj`\ek\eXekZfdgk\[\cX[li„\gi„m`j`fe$
e\cc\[\Z_Xhl\XZk`m`k„%C\jXZk`m`k„jcfe^l\j
e\jfek^„e„iXc\d\ekgXj\eZ_XŠe„\jc\jle\j
[\ii` i\ c\j Xlki\j# \e j„hl\ek`\c% C˄hl`g\
gifa\kZ_\iZ_\gclkk~c\jgXiXcc„c`j\i%
@c\jki\ZfddXe[„[\gif[l`i\[\j\jk`dXk`fej
[\ [li„\ [ËXZk`m
`k„ i„Xc`jk\j \k k\eXYc\j% Gl`j
[\gifZ„[\iXloZXcZlcj[\[Xk\j\k~cX[„k\i$
d`eXk`fe [\ cX [li„\ kfkXc\ [l gifa\k% :\cX
[fee\ le\ [li„\ i„Xc`jk\ \k fgk`dXc\ [\ gif$
a\k% ;Xej le [\lo` d\ k\dgj# c˄hl`g\ gfliiX
gifZ„[\i~[\ji„[lZk`fej[\[li„\%
[email protected]
)+
Ce schéma est
le cadre de référence
du calcul des dates
de réalisation
des activités
du projet. Il supporte
les méthodes
de calcul de date
appliquées dans
les logiciels courants
de planification.
:\ [`X^iXdd\ i„jlck\ [\ Z_f`o [\ dXeX^\$
d\ek[lZ_\][\gifa\k\k[\jfe„hl`g\%
<e ]feZk`fee\d\ek ~ _fi`qfe [„iflcXek# `c \jk
i„Xc`j„ jli c\j j\lc\j gi\d
` i\j g_Xj\j% Gl`j
`c\jkZfdgc„k„Xl]li\k~d\jli\[\cË\o„Z l$
k`fe[lgifa\k%
8mXekX^\j
:fdd\ekcËlk`c`j\i6
O C\
ykXg\j
U I„le`ic˄hl`g\[\gifa\k\k]X`i\gfj`k `fee\i
c\jjflj$i„j\Xlo[Ë\eZ_XŠe
\d\ek\eki\\lo%
U JljZ`k\i c\j gifgfj`k`fej [Ë\eZ_XŠe\d\ekj
Zfdgc„d\ekX`i\j Xl j\`e [l [`X^
iXdd\% <e
gXikXek[\cXÔe[lgifa\k#`[\ek`Ô\ic\jkZ_\j
hl`[f`m\ek†ki\]X`k\j\e[\ie`\i\ki\dfek\i
c\k\dgj%<egXikXek[l[„Ylk[lgifa\k#`[\e$
k`Ô\i c\j kZ_\j gXi c\jh
l\cc\j `c ]Xlk [„dXi$
i\i# \k Z\cc\j hl` g\lm\ek †ki\ \eZ_XŠe
„\j [\
gifZ_\\egifZ_\%
Ç-0Ç
[`X^iXdd\ [Ë\eZ_XŠe\d\ek [\j XZk`m
`k„j
[fee\le\m`j`fe[Ë\ej\dYc\[\j[„cX`j[lgif$
a\k#Xm\Zc\jdXi^\j[\dXeÅlmi\[`jgfe`Yc\j%
O @c]XZ`c`k\cXi\Z_\iZ_\[\jfclk`fej[\i„[lZk`fe
[\[„cX`j#kflk\ec`d`kXekcXgi`j\[\i`jhl\j%
Gi„ZXlk`fej~gi\e[i\
O C\e`m\Xl[\dX`cc\[\jXZk`m`k„j\jkZXg`kXc[Xej
Z\jZ_„dX%KifgÔe#\kc\jZ_„dX\jk`cc`j `Yc\\k
`e\ogcf`kXYc\% Kifg dXZifjZfg`hl\# \k `c e\ g\i$
d\kgXjcXdXŠki`j\[\j[„cX`j%
C\[`X^iXdd\[Ë\eZ_XŠe\d\ek[\jXZk`m`k„j
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
[email protected]<[email protected])+
C\[`X^iXdd\[Ë\eZ_XŠe\d\ek
[\jXZk`m`k„j
[email protected]
)+
:fdd\ek†ki\gclj\]ÔZXZ\6
:XcZlc[\j[Xk\jXlgcljkk
C\ZXcZlc[\j[Xk\jXlgcljkkj\]X`k\e[\j$
Z\e[Xek c\ [`X^
iXdd\ [l [„Ylk aljh
lË~ cX Ôe
[lgifa\k#fl[\cXg_Xj\%CX[Xk\[\ÔeXlgclj
kk[Ële\XZk`m`k„\jki\gfik„\Zfdd\[Xk\[\
[„YlkXlgcljkk[\cËXZk`m`k„fl[\jXZk`m`k„j
jl`mXek\j%
HlXe[ c\j mXc\lij gfjj `Yc\j jfek [`]] „i\ek\j
ZXj [l jZ_„dX Z`$[\jjflj# f“ / \k (' jfek
[\j ZXe[`[Xkj gfjj`Yc\j gfli cËXZk`m`k„ ; # fe
i\gfik\ cX [Xk\ cX gclj [„]XmfiXYc\ 1 cX gclj
^iXe[\[\j[Xk\j[\ÔeXlgcljkk%
9
,
8Zk`m`k„9
8
,
,
('
/
'
,
*
*
8Zk`m`k„;
8Zk`m`k„8
'
;
(*
:
/
('
*
(*
(*
(-
(-
8Zk`m`k„:
,
/
('
*
:XcZlc[\j[Xk\jXlgcljkXi[
C\ ZXcZlc [\j [Xk\j Xl gclj kXi[ j\ ]X`k [\ cX
Ôe[lgifa\kfl[\cXg_Xj\#\ei\dfekXekm\ij
c\ [„Ylk% CX [Xk\ [\ [„Ylk Xl gclj kXi[ [Ële\
XZk`m`k„\jki\gfik„\Zfdd\[Xk\[\ÔeXlgclj
kXi[[\cËXZk`m`k„fl[\jXZk`m`k„jgi„Z„[\ek\j%
HlXe[ c\j mXc\lij gfjj `Yc\j jfek [`]] „i\ek\j
ZXj [l jZ_„dX Z`$[\jjlj# f“ (' \k / jfek
[\j ZXe[`[Xkj gfjj`Yc\j gfli cËXZk`m`k„ 8 # fe
i\gfik\ cX [Xk\ cX gclj [„]XmfiXYc\ 1 cX gclj
g\k`k\[\j[Xk\j[\[„YlkXlgcljkXi[%
;„k\id`eXk`fe[lZ_\d`eZi`k`hl\
C\Z_\d`eZi`k`hl\\jklejflj$i„j\XlXlj\`e
[l[`X^iXdd\[Ë\eZ_XŠe\d\ek[\jXZk`m`k„j%@c
Zfdgi\e[ kflk\j c\j XZk`m
`k„j hl` e\ g\lm\ek
†ki\ i\kXi[„\j fl Xccfe^
„\j jXej d\kki\ \e
g„i`ccX[Xk\[\Ôe[\gifa\k#flcX[Xk\[\Ôe
[\g_Xj\%
(*
)
@cZfek`\ek[feZkflk\jc\jXZk`m
`k„j[fekc\j[Xk\j
Xlgcljkkjfek„^Xc\jXlo[Xk\jXlgcljkXi[%
:XcZlc[\cXdXi^\c`Yi\\k[\cX
dXi^\kfkXc\
U CX dXi^\ kfkXc\ DK [Ële\ XZk`m`k„ \jk c\
i\kXi[ fl cËXccfe^\d\ek [\ [li„\ [\ cËXZk`m`k„
hlË`c\jkgfjj `Yc\[\i„Xc`j\ijXejXlZle\Zfej„$
hl\eZ\jlicX[Xk\[\Ôegi„ml\[lgifa\k%
CX dXi^\ kfkXc\ [Ële\ XZk`m
`k„ \jk „^Xc\ ~ cX
[Xk\[\[„YlkXlgcljkXi[[`d`el„[\cX[Xk\
[\[„YlkXlgcljkk%
U CX dXi^\ c`Yi\ DC [Ële\ XZk`m`k„ \jk c\
i\kXi[ fl cËXccfe^
\d\ek [\ [li„\ [\ cËXZk`$
m`k„ hlË`c \jk gfjj `Yc\ [\ i„Xc`j\i jXej XlZle\
Zfej„hl\eZ\ jli XlZle\ [\j Xlki\j XZk`m
`k„j
jl`mXek\j%
DC 4 ;Xk\ [\ [„Ylk Xl gclj kk [\j XZk`m`k„j
jl`mXek\jÆ;Xk\[\ÔeXlgcljkk
Ç.'Ç
[email protected]
)+
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
:8J[Ële;`X^iXdd\[Ë\eZ_XŠe\d\ekXjjfZ`„~kflk\j
c\j[fee„\jk\dgfi\cc\j
9
,
8Zk`m`k„9
,
8
,
('
/
*
'
,
*
*
('
/
:
'
*
8Zk`m`k„;
8Zk`m`k„8
'
;
(*
(*
(*
*
*
(*
8Zk`m`k„:
,
<
+
8Zk`m`k„<
'
+
© Dunod – Toute reproduction non autorisée est un délit.
'
'
/
(-
((
*
)
=
.
>
+
((
+
'
C\Z_\d`eZi`k`hl\[l[`X^iXdd\Zfii\jgfe[
Xlo XZk`m`k„j dXihl„\j \e ^iXj% @c eËp X e`
dXi^\c`Yi\#e`dXi^\kfkXc\jliZ\jXZk`m`k„j%
CX [li„\ gi„m`j`fee\cc\ [\ Z\ gifa\k \jk [\
(-le`k„j[\k\dgj%
C\ jZ_„dX j\ c`k [\ ^XlZ_\ ~ [if`k\% :\g\e$
[Xek#cXgfj`k`fei\cXk`m\[\jXZk`m`k„jeË\jkgXj
((
'
,
8Zk`m`k„>
8Zk`m`k„=
+
'
/
((
('
((
('
j`^e`ÔZXk`m\[ldfd\ekgi„Z`jf“cËXZk`m`k„mX
j\ [„iflc\i% CËXZk`m`k„ : \k cX = j\dYc\ek j\
[„iflc\iXld†d\dfd\ek#Z\hl`eË\jkgXjc\
ZXj%CX:Zfdd\eZ\gcljkXi[hl\cX=#\k[li\
df`ejcfe^k\dgj%<cc\j\Ôe`iXfYc`^Xkf`i\d\ek
XlgcljkXi[\ed†d\k\dgjhl\cX=% O
Ç.(Ç
C\[`X^iXdd\[Ë\eZ_XŠe\d\ek[\jXZk`m`k„j
'
[email protected]
),
C\[`X^iXdd\[\>Xekk
DF;ßC<;<;@8>I8DD<;<>8EKK
DFEKI8EKC<:?<[email protected]:[email protected]@HL<
;li„\
gi„m`j`fee\cc\
AXcfe[\[„Ylk[\g_Xj\
'
8Zk`m`k„8
,
8Zk`m`k„9
,
8Zk`m`k„:
*
8Zk`m`k„;
*
8Zk`m`k„<
+
8Zk`m`k„=
.
8Zk`m`k„>
,
AXcfe[\]`e[\g_Xj\
'
C„^\e[\1
(
)
*
+
,
-
.
/
0
('
((
()
(*
(+
(,
(-
8Zk`m`k„Zi`k`hl\
8Zk`m`k„efeZi`k`hl\
DXi^\kfkXc\[\cXZk`m`k„
DXi^\c`Yi\[\cXZk`m`k„
<ei„jld„
Insight
C\ [`X^iXdd\ [\ >Xekk gifgfj\ le\ i\gi„$
j\ekXk`fem`jl\cc\[lgcXee`e^%
:Ë\jk c\ gi`eZ`gXc flk`c [\ Zfddle`ZXk`fe [l
[„iflc\d\ek [l gifa\k 1 `c \jk c\ g`mfk gfli cX
gi„j\ekXk`fe [l gcXee`e^ `e`k`Xc# \k gflicËX]Ô$
Z_X^\[\jd`j\j~afli%
@cg\id\kcXm`jlXc`jXk`fe[\cXdXi^\c`Yi\\k[\
cXdXi^\kfkXc\[lgifa\k#ZfeZ\gkjg\lZfeelj
\kki jg\lgiXk`hl„j#dX`jgflikXekki jlk`c\j
gflicËfgk`d`jXk`fe[\cË\dgcf`[\ji\jj fliZ\j
\kgflicXÕ\o`Y`c`k„[lgcXee`e^%
The Gantt diagram offers a visual representation of the project schedule.
This is the principal communication tool for the
rolling out of the project: it is the center point for
the initial and updated schedule presentation. It
enables the posting of the free and total float of
the project, two concepts often overlooked and
rarely practiced. It is nevertheless very useful
for the optimization of resource management
and for schedule flexibility.
Ç.)Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\[`X^iXdd\[\>Xekkg\id\k[\1
U dfeki\i ~ kflk\j c\j gXik `\j `ek„i\jj„\j [l
gifa\k cË\ej\dYc\ [\j kiXm
Xlo gi„mlj# \k c\li
gfj`k`fee\d\ek[Xejc\k\dgj2
U X]ÔZ_\i c\j [fee„\j [l gcXee`e^ `e`k`Xc
\k gi„gXi\i c\j X]ÔZ_X^\j [\j ]lkli\j i\$
gcXe`ÔZXk`fej \k [\j XmXeZ\d\ekj g_pj`hl\j
[\jkiXmXlo2
U ]XZ`c`k\i cËX]ÔZ_X^\ [\j kZ_\j [\ i\^iflg\$
d\ek# gfli [`jgfj\i [\ ml\j [\ jpek_ j\ [l
gcXee`e^2
U Xjjli\icXZf_„i\eZ\Xm\ZcX[\jZi`gk`fe[\j
kiXmXlo[\cËfi^Xe`^iXdd\[\jkZ_\j%
:fek\ok\
C\ [`X^iXdd\ [\ >Xekk \jk cËXYflk`jj\d\ek
[\ cX [„dXiZ_\ [\ gcXe
`ÔZXk`fe `e`k`Xc\% :Ë\jk
XmXekkflkleflk`c[\Zfddle
`ZXk`fe%@cg\id
\k
[\ ]X`i\ Ô^li\i cX hlXj`$kfkXc`k„ [\j `e]fidX$
k`fejZfeZ\ieXekc\dXeX^\d\ek[\j[„cX`j%
C\ [`X^iXdd\ [\ >Xekk \jk ]i„h
l\dd\ek
`eZclj[Xejc\jkXYc\Xlo[\Yfi[[\gifa\k%
C\[`X^iXdd\g\lk†ki\ՄZ_„flefeՄZ_„%
ÁcËfi`^`e\#c\[`X^iXdd\[\>Xekke˄kX`kgXj
ՄZ_„% 8lafli[Ë_l`# `c \jk gi\jhl\ kflaflij
X]ÔZ_„[XejjXm\ij`feՄZ_„\%
afli#j\dX`e\#df`j#ki`d
\jki\ %C\jZ\cclc\j[\
cX]\l`cc\[\ZXcZlcg\lm\ek†ki\XZZfc„\jgfli
i\gi„j\ek\ic\jYXii\j[\>Xekk%
U 8m\Zcf^`Z`\c[\gcXe`ÔZXk`fe
( >„e„iXc\d\ek#c\df[\gXi[„]Xlk[\jcf^`$
Z`\cj\jkc\[`X^iXdd\[\>Xekk%C\jXZk`m
`k„j
jfek`ejZi`k\jXm\Zc\li[li„\gi„m`j`fee\cc\#\k
c\jYXii\jj\Zfejkil`j\ekXlkfdXk`hl\d\ek%
) CËX]ÔeX^\ [\j fgk`fej [ËX]ÔZ_X^\ g\id\k
[\]X`i\Ô^li\ic\jj\lc\j`e]fidXk`fejlk`c\j1
dXi^\ c`Yi\# dXi^\ kfkXc\# c`X`j fej \eki\ XZk`$
m`k„j#Z_\d`eZi`k`hl\%
[email protected]
),
Le diagramme
de Gantt est l’outil
historique
du management
des délais du projet.
Il affiche les dates
prévisionnelles
de réalisation
des activités.
D„k_f[fcf^`\\kZfej\`cj
CËlk`c`jXk`fe [\j Zf[\j [\ Zflc\li \ei`Z_`k cX
c`j`Y`c`k„ [l jZ_„dX% 8 d`e`dX# `c \jk Zfej\`cc„
[\ ]X`i\ Ô^li\i c\ Z_\d`e Zi`k`hl\ \e ifl^\
\k c\j Xlki\j XZk`m
`k„j \e Yc\l Zfem\ek `fe
_XY`kl\cc\ %@c\jkXljj`gfjj`Yc\[\[„Ôe`i[\j
Zf[\j[\Zflc\ligXikpg\[\kiXmXlo%
CËlk`c`jXk`fe[\j[`]]„i\ekjdf[\j[\Ôcki\j\k
[\ ki`j [\j XZk`m
`k„j g\id\k [\ gif[
l`i\# [\
dXe` i\ [peXd`hl\# [\j X]ÔZ_X^\j ]XZ`c`kXek
c\jXeXcpj\j[\j`klXk`fe% O
8mXekX^\j
:fdd\ekcËlk`c`j\i6
ykXg\j
U JXejcf^`Z`\c[\gcXe`ÔZXk`fe
( Lk`c`j\ic\ji„jlckXkj[\jZXcZlcj`jjlj[l[`X$
^iXdd\ [Ë\eZ_XŠe\d\ek [\j XZk`m
`k„j 1 [Xk\j
Xlgcljkk\kXlgcljkXi[#dXi^\c`Yi\\kkfkXc\#
Z_\d`eZi`k`hl\%KiXZ\ic\jYXii\j[\>Xekk\e
gi\eXekc\j[Xk\jXlgcljkk\kd\ek`fee\icX
dXi^\c`Yi\%
) CËlk`c`jXk`fe [Ële kXYc\li g\id
\k [\ i„Xc`$
Zlck„# \e [„Ôe
`j$
j\i Z\ [`X^
iXdd\ jXej [`]Ô
jXek~cËXmXeZ\lehlX[
i`ccX^\]X`k[\Zfcfee\j
[\cXi^\liÔo\„^Xc\~le\g„i`f[\le`k X`i\1
Ç.*Ç
cX`i\ [l dXeX^\d\ek [\ gifa\k% @c \jk j`dgc\#
`ekl`k`]\ke\e„Z\jj`k\XlZledf[\[Ë\dgcf`%
O @c„kXYc`kc\j]fe[Xk`fej[\cXdXŠki`j\[\j[„cX`j
[lgifa\k%
Gi„ZXlk`fej~gi\e[i\
O CËfi[i\[\jXZk`m`k„j[Xejc\[`X^iXdd\[\>Xekk
\jk ^„e„iXc\d\ek Z\cl` [\ cËfi^Xe
`^iXdd\ [\j
kZ_\j%:\kfi[i\g\lke\gXj]XZ`c`k\icXc\Zkli\
[\jc`X`jfej[\[„g\e[XeZ\\eki\XZk`m`k„j%C\j
Z_f`o[Ëfi[i\[ËX]ÔZ_X^\[f`m\ekjpjk„dXk`hl\$
d\ekgi`m`c„^`\icXj`dg
c`Z`k„[\c\Zk li\gflic\j
gXik`\j`ek„i\jj„\j%
C\[`X^iXdd\[\>Xekk
© Dunod – Toute reproduction non autorisée est un délit.
O C\[`X^iXdd\[\>Xekk\jkcËflk`cc\gcljgfgl$
[email protected]
)-
CË_`jkf^iXdd\[\ji\jjfliZ\j
<O<DGC<;Ë[email protected]
F>I8DD<;<JI<JJFLI:<J
8Zk`m`k„j
8Zk`m`k„8
8Zk`m`k„9
8Zk`m`k„:
8Zk`m`k„;
8Zk`m`k„<
8Zk`m`k„=
8Zk`m`k„>
KXYc\Xl[\jY\jf`ej\ei\jjfliZ\j
9\jf`e\eXiZ_`k\Zk\
(
'
(
(
(
'
(
;`X^iXdd\[\>XekkÆ9\jf`e[ËleXiZ_`k\Zk\jlic\jXZk`m`k„j8#:#;#<\k>%
;li„\
(
)
*
+
,
.
/
0 ('
gi„m`j`fee\cc\
AXcfe[\[„Ylk[\g_Xj\
'
8Zk`m`k„8
,
8Zk`m`k„9
,
8Zk`m`k„:
*
8Zk`m`k„;
*
8Zk`m`k„<
+
8Zk`m`k„=
.
8Zk`m`k„>
,
AXcfe[\]`e[\g_Xj\
'
((
()
(*
(+
(,
(-
?`jkf^iXdd\[\cXi\jjfliZ\XiZ_`k\Zk\
<
>
8
:
;
>
I„jld„
Insight
CË_`jkf^iXdd\[\ji\jjfliZ\jXeXcpj\cX]X`$
jXY
`c`k„[Ëlegifa\k#m`j$~$m`j[\cX[`jgfe`Y`c`k„
[\ji\jjfliZ\je„Z\jjX`i\j%
@c \jk lk`c`jXYc\ Xl e`m\Xl dXZifjZfg`hl\ gXi
^iXe[\jZfdg„k\eZ\ji\hl`j\j#Zfdd\Xle`m\Xl
d`ZifjZfg`hl\#gXii\jjfliZ\efd`eXk`m\%
@cafl\leic\[Xejc\jg_Xj\j[\gcXe`ÔZXk`fe
`e`k`Xc\gfliYifjj\ic\jY\jf`ej\ei\jjfliZ\j
jlicX[li„\[lgifa\k%
@cafl\leic\[Xejc\g`cfk X^\Xlhlfk `[`\e#\e
[„k\ZkXek c\j gifYc d\j cfZXlo [\ jliZ_Xi^\
[\kiXmX`cgflile\i\jjfliZ\%
The resources histogram analyzes the feasibility of a project with respect to the availability
of necessary resources.
Applied at the macroscopic level, it demands
expert proficiency; similarly qualified resources
are required at the microscopic level.
It plays a part in the initial scheduling phases by
outlining the resources needed for the duration
of the project.
It plays a part in the project steering by detecting
local problems of work overloads for a resource.
Ç.+Ç
[email protected]
)-
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
CË_`jkf^iXdd\[\ji\jjfliZ\j]flie`kcXm`j`fe
[\j Y\jf`ej \e i\jjfliZ\j [Xej c\ k\dgj% @c
g\id\k[\1
Ç [`jgfj\i [Ële\ m`j`fe [\j Y\jf`ej \e i\j$
jfliZ\jjlikflk\cX[li„\[lgifa\k2
Ç d\kki\ \e i\^Xi[ c\j Y\jf`ej \e i\jjfliZ\j
Xm\Zc\ji\jjfliZ\j[`jg
fe`Yc\j#\k[„k\Zk\ic\j
g„i`f[\j[\jliXZk`m`k„\k[\jflj$XZk`m`k„%
:fek\ok\
CË_`jkf^iXdd\ [\j i\jjfliZ\j e\ g\lk †ki\
i„Xc`j„ hlË~ gXik`i [l dfd\ek f“ c\j [Xk\j
gi„m`j`fee\cc\j[\i„Xc`jXk`fe[\jXZk`m`k„jfek
„k„ ZXcZlc„\j% :\cc\j$Z` fek ^„e„iXc\d\ek „k„
dXk„i`Xc`j„\j[Xejle[`X^iXdd\[\>Xekk%
C\j i\jjfliZ\j X]]\ZkXYc\j fek „k„ [„Ôe
`\j
Xm\Zc\jj\im`Z\j[\cËfi^Xe`jXk`fe%
kiXZ\icË_`jkf^iXdd\%:XcZlc\icXjfdd\[\Z\j
i\jjfliZ\jjlicXg„i`f[\[\k\dgjZfej`[„i„%
GifZ„[\iX`ej`gfliZ_Xhl\g„i`f[\[\k\dgj#
gl`jgfliZ_Xhl\i\jjfliZ\%
* Gfli kflk\j c\j g„i`f[\j [\ k\dgj f“ c\
Y\jf`e\ei\jjfliZ\[„gXjj\cX[`jgfe`Y`c`k„[\
cXi\jjfliZ\#cË_`jkf^iXdd\d\k\e\o\i^l\cX
jflj$ZXgXZ`k„ [\j i\jj fliZ\j% >„e„iXc\d\ek
jfljcX]fid\[Ële\Zflc\liifl^\%
D„k_f[fcf^`\\kZfej\`cj
L’histogramme
des ressources
rapproche la vision
ressources du projet et la vision
ressources
des services
de l’organisation.
C\ gifÔc [Ëlk`c`jXk`fe [\ cX i\jjfliZ\ \jk gXi
[„]Xlk le gifÔc ZfejkXek 1 c\j i\jjfliZ\j jfek
lk`c`j„\j [\ dXe` i\ le`]fid\ \k ZfejkXek\ jli
kflk\cX[li„\%:\ZXj[\Ô^li\\jk[\cf`ec\gclj
]i„hl\ek%C\ZXj„Z_„Xek#`c]Xlk[„Ôe`ileXlki\
gifÔc[Ëlk`c`jXk`fe#gflile\XZk`m`k„[fee„\%
<]]fik
<]]fik
<]]fik
:fdd\ekcËlk`c`j\i6
K\dgj
C\j_`jkf^iXdd\j[\i\jjfliZ\jjfek^„e„iX$
c\d\ek [\jj`e„j Xm\Z le cf^`Z `\c [\ gcXe
`ÔZX$
k`fe% <e \]]\k# c\li „cXYfiXk`fe \jk \o`^\Xek\#
\kc\jd`j\j~afli[\gcXee`e^e„Z\jj`k\ek[\j
i\ZXcZlcj`eZ\jjXekj%
( C\ [`X^iXdd\ [\ >Xekk X „k„ „cXYfi„% C\j
i\jjfliZ\jfek„k„[„ZcXi„\j#Xm\Zc\lie`m\Xl
[\ [`jgfe`Y`c`k„ dXo`dXc\ gXi \o\dgc\# eflj
[`jgfjfej [\ hlXki\ jfl[\lij Xl kfkXc % C\j
i\jjfliZ\j fek „k„ X]]\Zk„\j ~ Z_XZle\ [\j
XZk`m`k„j% C\j X]]\Zk Xk`fej fek „k„ hlXek `Ԅ\j
gXi \o\dgc\# gfli le\ XZk`m`k„# `c ]Xlk [\lo
jfl[\lij %
) C\cf^`Z`\cX]ÔZ_\\ejl`k\XlkfdXk`hl\d\ek
cË_`jkf^iXdd\[\Z_XZle\[\ji\jjfliZ\j[„ZcX$
i„\j%CXZfdgi„_\ej`fe[\cXcf^`hl\[˄cXY
fiX$
k`fe[\cË_`jkf^iXdd\[\ji\jjfliZ\j\jklk`c\
gflijfe\dgcf`%<emf`Z`jX[\jZi`gk`fe1gfli
Z_Xhl\g„i`f[\[\k\dgj[lgcXee`e^#`[\ek`Ô\i
c\jXZk`m`k„jhl`jËp[„iflc\ek#\kgXid`Z\cc\j$
Z`#Z\cc\jhl`lk`c`j\ekcXi\jjfliZ\[fekfem\lk
Ç.,Ç
:fejkXek
K\dgj
Gif^i\jj`]
K\dgj
<eM
8mXekX^\j
O CË_`jkf^iXdd\ [\j i\jjfliZ\j \jk cËflk`c [\ cX
Zfem\i^\eZ\Gifa\k&J\im`Z\j[\cËfi^Xe`jXk`fe%
d\j [\
[`jgfe`Y`c`k„[\ji\jjfliZ\jjlic\cfe^k\id\%
O @c \jk cËflk`c [\ cËXek`Z`gXk`fe [\j gifYc
Gi„ZXlk`fej~gi\e[i\
O CË_`jkf^iXdd\[\ji\jjfliZ\j[f`k†ki\i„`ek\i$
gi„k„gXic\Z_\][\gifa\k#\e]feZk`fe[\jX]]\Z$
kXk`fej efd`eXk`m\j# gfli gi\e[i\ \e Zfdgk\
c\j[`]]„i\eZ\j[\gif[lZk`m`k„`eZfekflieXYc\j
\eki\XZk\lij%
CË_`jkf^iXdd\[\ji\jjfliZ\j
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]<[email protected])-
[email protected]
)-
CË_`jkf^iXdd\[\ji\jjfliZ\j
:fdd\ek†ki\gclj\]ÔZXZ\6
CË_`jkf^iXdd\[\ji\jjfliZ\j\jkcËflk`cg`mfk
[\ cX d`j\ Xl gf`ek [\j gcXee
`e^j% @c Zfeki`$
Yl\ ~ m„i`Ô\i hl\ c\j i\jjfliZ\j jfek Y`\e
[`jgfe`Yc\jXldfd\ekf“\cc\jjfeki\hl`j\j%
;\lok\Z_e`hl\jg\lm\ek†ki\\dgcfp„\jgfli
i„^c\ic\jZXjf“[\jXZk`m
`k„je\g\lm\ek†ki\
\o„Zlk„\jgfliZXlj\[\jlilk`c`jXk`fe[\i\j$
jfliZ\j1c\c`jjX^\\kc\e`m\cc\d\ek%
Lk`c`j\ic\jdXi^\jc`Yi\jgl`jc\j
dXi^\jkfkXc\j1
C\j [„ZXcX^\j [ËXZk`m`k„j j\ ]fek \e lk`c`jXek
c\j dXi^\j c`Yi\j `[\ek`Ԅ\j# gl`j c\j dXi^\j
kfkXc\j# aljhlË~ Z\ hl\ c\ efdYi\ [\ jli lk`c`$
jXk`fej[\i\jjfliZ\jjf`ki„[l`kXld`e`dld%
;XejcË\o\dgc\Z`$[\jjflj#cXi\jjfliZ\XiZ_`$
k\Zk\ \jk c`d`k „\ ~ (% CËlk`c`jXk`fe [\j dXi^\j
c`Yi\j gl`j [\j dXi^\j kfkXc\j X Zfe[l`k ~
[„ZXc\i c\j XZk`m`k„j 8# 9# : \k ;% <cc\j eËfek
gclj[\dXi^\#\kc\efdYi\[\g„i`f[\\ejli
lk`c`jXk`fe X „k„ [`d`el„ [\ [\lo% @c \e i\jk\
Z\g\e[Xek \eZfi\ hlXki\% C\ c`jjX^\ e\ gfl$
mX`kgXji„jfl[i\cXkfkXc`k„[lgifYc d\#ZXi
`c eËp XmX`k gXj jl]ÔjXdd\ek [\ g„i`f[\ jXej
XZk`m`k„gflicËXiZ_`k\Zk\%
C\c`jjX^\
C\c`jjX^\Zfej`jk\~[„ZXc\ic\jXZk`m
`k„j[\k\cc\
jfik\ hl\ cËXgg\c Xlo i\jj fliZ\j j\ ]Xjj\ jli
[\jg„i`f[\jf“\cc\jjfek[`jgfe`Yc\j%C\jj\lcj
[„ZXcX^\jXlkfi`j„j[Xejc\c`jjX^\jfekZ\lohl`
eË`e[l`j\ekXlZle[„ZXcX^\[\cXÔe[lgifa\k%Á
cX Ôe [Ële\ fg„iXk`fe [\ c`jjX^\# `c g\lk i\jk\i
[\jg„i`f[\j[\jlilk`c`jXk`fe[\i\jjfliZ\j%
;`X^iXdd\[\>XekkXgi jc`jjX^\
;li„\
gi„m`j`fee\cc\
AXcfe[\[„Ylk[\g_Xj\
'
8Zk`m`k„8
,
8Zk`m`k„9
,
8Zk`m`k„:
*
8Zk`m`k„;
*
8Zk`m`k„<
+
8Zk`m`k„=
.
8Zk`m`k„>
,
AXcfe[\]`e[\g_Xj\
'
(
)
*
+
,
-
.
/
0
('
((
()
(*
(+
?`jkf^iXdd\[\i\jjfliZ\Xgi jc`jjX^\
8iZ_`k\Zk\
8
<
;
8
Ç.-Ç
:
>
(,
(-
[email protected]
)-
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
QFFDjlic\E`m\cc\d\ek[\ji\jfliZ\j
;`X^iXdd\[\>XekkXgi je`m\cc\d\ek
;li„\
gi„m`j`fee\cc\
AXcfe[\[„Ylk[\g_Xj\
'
8Zk`m`k„8
,
8Zk`m`k„9
,
8Zk`m`k„:
*
8Zk`m`k„;
*
8Zk`m`k„<
+
8Zk`m`k„=
.
8Zk`m`k„>
,
AXcfe[\]`e[\g_Xj\
'
(
)
*
+
,
-
.
/
0
(' ((
()
(*
(+ (, (-
(.
(/ (0 )'
?`jkf^iXdd\[\i\jjfliZ\Xgi je`m\cc\d\ek
8iZ_`k\Zk\
)
<
8
C\ e`m\cc\d\ek Zfej`jk\ ~ gifZ „[\i ~ kflj
c\j [„ZXcX^\j lk`c\j [ËXZk`m
`k„# gfli „c`d
`e\i
kflk\jc\jjlilk`c`jXk`fej%
;Xej c\ ZXj Z`$[\jjlj# cX [li„\ [l gifa\k \jk
Xccfe^„\ [\ + g„i`f[\j [\ k\dgj% C\ Z_\d`e
Zi`k`hl\ eË\jk gclj Zi`k`hl\# ZXi c\j [\lo [\i$
e` i\jXZk`m`k„jfek[\cXdXi^\#Xgi jXeXcpj\
[\j[Xk\j[\i„Xc`jXk`fe%
:
>
;
<e]X`k#Xgi jlec`jjX^\fllee`m\cc\d\ek#Z\
jfekc\ji\jjfliZ\jhl`ZfekiX`^e\ekc\[„ifl$
c\d\ek [l gifa\k% J` le\ XZk`m
`k„ gi\e[ [l
i\kXi[#d†d\j`\cc\j\dYc\[`jgfj\i[\dXi^\
jli c\ [`X^
iXdd\ [\ >Xekk# \cc\ d\k \e g„i`c
cX[`jgfe`Y`c`k„[\cXi\jjfliZ\hlË\cc\dfY`c`j\
gcljcfe^l\d\ek%<k[feZ#\dg†Z_\c\[„dXi$
iX^\[\jXZk`m`k„jjl`mXek\j% O
Ç..Ç
CË_`jkf^iXdd\[\ji\jjfliZ\j
© Dunod – Toute reproduction non autorisée est un délit.
(
[email protected]
).
C\[`X^iXdd\k\dgj$k\dgj
[email protected]:?<ICËyK8K;<J8EKy;<J;[email protected];LGIFA<K
;„cX`gi„ml
(,
AXcfe*
(+
(*
()
((
('
AXcfe)
0
/
.
-
AXcfe(
,
+
*
)
(
;Xk\[lafli
'
(
)
*
+
,
-
.
/
0
K\dgj
('
((
()
(*
(+
(,
I„jld„
Insight
C\ [`X^iXdd\ k\dgj$k\dgj \jk le dfp\e
jpek_„k`hl\ [ËX]ÔZ _\i c˄kXk [\ jXek„ [l gif$
a\kjlic\mfc\k[\j[„cX`j%
@cg\lk†ki\„cXYfi„cfij[\cXi„le`fe[ËXmXe$
Z\d\ek#Xm\ZcË\ej\dYc\[\c˄hl`g\[\gifa\k%
@cZfeZi„k`j\m`jl\cc\d\ekc\j[„Z`j`fejZfcc\Z$
k`m\j \k c\j \e^X^\d\ekj [\ Z_XZle m`j$~$m`j
[\j[„cX`j%
@c \jk lk`c`jXYc\ ~ cX ]f`j gfli le gifa\k dX`j
Xljj` \e dlck` gifa\k 1 cX [Xk\ [\ Ôe gi„ml\
gfli Z_Xhl\ gifa\k \jk X]ÔZ_„\% C\j gifa\kj
\e i\kXi[ jfek Xcfij gXik `Zlc` i\d\ek d`j \e
\o\i^l\%
The time-time chart is a synthetic means of
posting the state of the projects deadlines. It
can be elaborated during the progress meeting,
with the entire project team. It visually solidifies the collective decisions and commitments
of everyone in relation to the deadlines.
It is applicable for a single project as well as
multiple projects: the planned closing date for
each project is posted. Particular focus is then
given to the overdue projects.
Ç./Ç
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\[`X^iXdd\k\dgj$k\dgjg\id\k[\1
U ^Xi[\icXkiXZ\[\jgi„m`j`fejgXjj„\j2
U Zfej\im\i c\j [Xk\j i„\cc\j [\ gXjjX^\ [\j
aXcfej gi„Z„[\ekj# \k c\j „ZXikj [\ [„cX`j gXi
iXggfikXlogi„m`j`fej`e`k`Xc\j2
U X]ÔZ_\ic\j`e]fidXk`fej[\[Xk\jgi„m`j`fe$
e\cc\jgflic\jaXcfej~m\e`i2
U d\kki\ \e XmXek c\j dfd\ekj [l gifa\k f“
c\j Z_Xe^\d\ekj [\ [„cX`j gi„m`j`fee\cj fek
\lc`\l%
:fek\ok\
:\ [`X^iXdd\ \jk „kXYc` \e lk`c`jXek c\j [fe$
e„\j `jjl\j [\ cX dXŠki`j\ [\j [„cX`j% @c \jk
^„e„iXc\d\ek i„Xc`j„ \e gclj [l [`X^
iXdd\
[\>XekkXm\ZXmXeZ\d\ek%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U :_f`j`i c\j aXcfej ~ ]X`i\ Ô^li\i% ym\ekl\c$
c\d\ek# Z_f`j`i [\j [Xk\j [\ Ôe [ËXZk`m`k„j
dXa\li\j%
U @e`k `Xc`j\i c\ jZ_„dX 1 d\kki\ Xl gf`ek ' cX
[Xk\ [Ë`e`k`Xc`jXk`fe [l jZ_„dX% DXihl\i c\j
[Xk\j gi„m`j`fee\cc\j [\ ]iXeZ_`jj\d\ek [\j
aXcfejjlicËXo\m\ik`ZXc%
U =X`i\m`mi\c\jZ_„dX1gfliZ_Xhl\eflm
\cc\
g„i`f[\# d\ek`fee\i c\j eflm\cc\j gi„m`j`fej%
KiXZ\ic\jj\^d\ekj[\[if`k\hl`c\ji\c`\ek~
cXgi„m`j`fe`dd„[`Xk\d\ekXek„i`\li\%
U Lk`c`j\ic\[`X^iXdd\[Xejc\kXYc\Xl[\Yfi[
[l gifa\k \k [Xej c\j Zfddle
`ZXk`fej jli c\j
[„cX`jgflic\jgXik`\j`ek„i\jj„\j\k]fid„\j%
U Le j\^d\ek hl` dfek\ kiX[l`k cËXeefeZ\
[Ëlei\kXi[gi„mljlic\aXcfe%
U Lej\^d\ek~cË_fi`q fekXcj`^e`Ô\hl\cXgi„$
m`j`fe e\ Z_Xe^\ gXj# \k hlË\cc\ mX [feZ †ki\
k\el\%
U Lej\^d\ek[\jZ\e[Xekdfeki\hl\c˄hl`g\
gifa\kX[„Z`[„[\i\mf`i[\dXe` i\fgk`d
`jk\
cX gi„m`j`fe \k hl\ c\ aXcfe XccX`k †ki\ Xkk\`ek
gcljkk%
U HlXe[c\j„m„e
\d\ekjZ_f`j`jjfek[\jaXcfej
[\gifa\k#c\[„ZXcX^\[ËleaXcfe\ekiXŠe\Xjj\q
]i„hl\dd\ek c\ [„ZXcX^\ [\j aXcfej gfjk„$
i`\lij#jXejhl\Z\cXjf`kjpjk„dXk`hl\%
U C\efdYi\[˄m„e\d\ekjaXcfeflÔe[ËXZk`$
m`k„ e\[f`kgXj[„gXjj \i[`o%:`eh~_l`k„m„$
e\d\ekj i\gi„j\ek\ek le\ Z`Yc\ \]ÔZXZ\# hl`
gi„j\im\cXc`j`Y`c`k„[ljZ_„dX%
U CX g„i`f[`Z`k„ [\ d`j\ ~ afli j\ j`kl\ \eki\
cXj\dX`e\\kc\df`j%
U CËXYj\eZ\[Ële\d`j\~aflijlile\g„i`f[\
e\ d\k gXj \e g„i`c c\ [`X^iXdd\ 1 cX d`j\ ~
aflijl`mXek\j\]X`k#\kc\jj\^d\ekj[\[if`k\
jfek[\lo]f`jgcljcfe^j%
U @c\jkZfej\`cc„[\[„dXii \ic˄cXYfiXk`fe[l
jZ_„dX [ j c\ [„Ylk [l gifa\k% :\g\e[
Xek# `c
\jkkflk~]X`kgfjj`Yc\[\[„dXii\ijfe„cXYf$
iXk`fe~kflkdfd\ek[Xejc\gifa\k%C\gf`ek'
„kXekXcfijcX[Xk\[\[„Ylk[l[`X^iXdd\% O
D„k_f[fcf^`\\kZfej\`cj
CXZfejkilZk`fe[ljZ_„dXj\]X`k#[\g„i`f[\
\e g„i`f[\% C\ kiXZ„ [\j j\^d
\ekj [\ [if`k\
[Ële\g„i`f[\~cXjl`m
Xek\gflic\d†d\„m„$
e\d\ek \jk j`^e`ÔZXk`] [\ c˄kXk [\ jXek„ [l
gifa\k1
Ç.0Ç
[email protected]
).
Le diagramme
temps-temps,
appelé aussi
courbe à 45°,
affiche l’évolution
des délais prévus
sur une courbe,
de la même façon
que l’on affiche
classiquement
l’évolution
des coûts.
8mXekX^\j
O C\[`X^iXdd\k\dgj$k\dgjZfe[\ej\cXm`j`fe
_`jkfi`hl\#gi„j\ek\\k]lkli\[\j[„cX`j[lgif$
a\k%
Gi„ZXlk`fej~gi\e[i\
O Ki
j gl`jjXek# `c eË\jk gXj XZZ\jj`Yc\ `ekl`k`m\$
d\ekgflic\jefe`e`k `„j%Le\\ogc`ZXk`fegi„X$
cXYc\flle\]fidXk`fe[f`k†ki\Xggfik„\%
C\[`X^iXdd\k\dgj$k\dgj
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
[email protected]
)/
D„k_f[\j[Ë\jk`dXk`fe[\Zf”kj
J:[email protected]@FE;<J;<LODyK?F;<J;Ë<[email protected]@FE
;<:FéKJ1G8I8E8CF>@<<K8J:<E;8EK<
›D„k_f[\gXiXeXcf^`\
Cfkgi„Z„[\ek
;„d„eX^\d\ek[l
j\im`Z\#,'g\ijfee\j
:f”k1(,ao_
›D„k_f[\XjZ\e[Xek\
;„gcXZ\d\ek[lj\im`Z\
ZfdgkXY`c`k„1()-''€
8d„eX^\d\ek
eflm\XlgcXk\Xl1
,+''€
@ejkXcc\ic\j
Zcf`jfej1
).''€
Cfk~\jk`d\i
;„d„eX^\d\ek[l
j\im`Z\#.'g\ijfee\j
:f”k1)(ao_
8ggc`ZXk`fe[liXk`f[lefdYi\
[\g\ijfee\j
@ejkXcc\ic\j
ZfliXekj
]X`Yc\j\k
„ZcX`iX^\j1
)*''€
Gif^iXdd\i
cËX`i
Zfe[`k`fee„1
+''€
;„d„eX^\d\ek[\j
„hl`g\j\k[\c\lij
dXk„i`\cj1.)''€
8]]\ZkXk`fe
[\jgfjk\j
[\kiXmX`c1
(-''€
Fi^Xe`jXk`fe
Zfej`^e\j#
dXihlX^\¿ 1
()''€
;„d„eX^\d\ek
dfY`c`\i#
X]]X`i\j 1
++''€
<ei„jld„
Insight
C\jd„k_f[\j[Ë\jk`dXk`fejËXggc`hl\ekkflkXl
cfe^[l[„iflc\d\ek[lgifa\k#kflk[ËXYfi[Xl
e`m\Xl^cfYXc[lgifa\k#gl`j[\gclj\egcljÔe\$
d\ekjli[\jZfek\eljZ`iZfejZi`kj\kgi„Z`j%
■ CXd„k_f[\XeXcf^`hl\Zfej`jk\~`[\ek`Ô\ile\
i„Xc`jXk`fegXjj„\ZfdgXiXYc\Xlg„i`d ki\~
\jk`d\i#~\egi\e[i\c\Zf”ki„\c#\k~Zfej`[„$
i\iZ\kk\mXc\liZfdd\cXeflm\cc\\jk`dXk`fe
Xgi jcl`Xmf`i]X`kjlY`i[\jXaljk\d\ekj%
■ CX d„k_f[\ XjZ\e[Xek\ Xjjli\ cX jfddXk`fe
[\kflk\jc\j\jk`dXk`fej#hl\cc\hl\jf`kc\li
fi`^`e\#gfli[„k\id`e\ic\Yl[^\k^cfYXc%
:_Xhl\\jk`dXk`fe\jkgif[l`k\Xm\Zjfe[fj$
j`\i[Ë\jk`dXk`fe%
The estimation methods are applied throughout the course of the project, firstly on the
overall project level, and then more and more
finely defined on specific contents. The analog
method aims at identifying a comparable basis
among past projects, and use new scope and
economic conditions regarding the new project
to formulate an estimate.
The bottom-up method provides the summation
of all estimates, regardless of their origin, to
determine the overall project budget.
Each estimate is produced with the estimation
file.
Ç/'Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U I„gfe[i\Xlohl\jk`fej[\jZfddXe[`kX`i\j1
ZfdY`\eg\ej\q$mfljhl\Z\cXmXZf”k\i6
U ykXYc`ic\ji„]„i \eZ\j[\Zf”kjhl`j\im
`ifek
[\YXj\Xlg`cfkX^\[lgifa\k%
U >Xi[\i le\ kiXZ\ [\ cX d„k_f[\ \dgcfp„\
gfli gif[l`i\ le\ \jk`dXk`fe [\ Zf”k# gfli
]XZ`c`k\ic\ji„$\jk`dXk`fejlck„i`\li\j%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
Ákflk\jc\j„kXg\j[lgifa\k#`c\jke„Z\jjX`i\
[\gif[l`i\[\j\jk`dXk`fej[\Zf”kj%
CX d„k_f[\ gXi XeXcf^`\ \jk X[Xgk „\ \e g\i$
dXe\eZ\#[XejcXd\jli\f“c\g„i`d
ki\jli
c\hl\c\cc\g\lkjËXgglp\i\jkmXi`XYc\1
U <e[„Ylk[\gifa\k#\cc\jËXggc`hl\jlicXkfkX$
c`k„ [l gifa\k# \e Z_\iZ_Xek le gifa\k ZfdgX$
iXYc\flgifZ_\%
U <eZflij[\gifa\k#\cc\jËXggc`hl\~lejflj$
\ej\dYc\ [Ë`dgfikXeZ\ [l gifa\k# fl ~ [\j
kZ_\j i„[l`k\j ~ i„Xc`j\i ~ Zflik k\id\ gfli
c\jhl\cc\j`c]Xlkle\\jk`dXk`feXjj\qgi„Z`j\%
U Cfij [\ cX i„Xc`jXk`fe [l gifa\k# kflk\j c\j
kZ_\jg\lm\ek†ki\\jk`d„\jgXiXeXcf^`\#fl
gXifYk\ek`fe[\[\m`j]\id\[\j]flie
`jj\lij
gflicXgXikXZ_\k„\%
CXd„k_f[\XjZ\e[Xek\\jk~cËÅlmi\cfij[l
i\dfekX^\ [l Yl[^
\k 1 c\j „c„d
\ekj [„kX`cc„j
fek„k„Z_`]]i„j%@c]Xlkc\jjfdd\igflifYk\$
e`icË\ej\dYc\[\jZf”kj[lgifa\k%
i„\c XjjfZ`„\j# X`ej` hl\ c\j [Xk\j XjjfZ`„\j#
c\j c`\lo [\ i„Xc`jXk`fe \k c\j „m\ekl\cj iXk`fj
[\ [`d\ej`fej \eki\ Z\j kiXmXlo \o\dgc\
[\ efdYi\ [\ g\ijfee\j ~ [„d„eX^\i [Xej
cË\o\dgc\Z`$Zfeki\ %
U Gi\e[i\ Zfdd\ \jk`d
Xk`fe c\ Zf”k i„\c [l
g„i`d ki\ XeXcf^l\# \k cl` Xggc`h
l\i c\j Zf\]$
ÔZ`\ekjZfii\Zk`]j1
Ç iXk`f[\[`d\ej`fee\d\ek[\jkiXmXlo2
Ç mXi`Xk`fe[\jZfe[`k`fej„Zfefd`hl\j#\eki\
cX [Xk\ [\ i„Xc`jXk`fe gXjj„\ \k cX [Xk\ [\
i„Xc`jXk`fe]lkli\[\cXkZ_\2
Ç `ek„^iXk`fe [Ële Zf\]ÔZ`\ek [\ cfZXc`j Xk`fe
„m\ekl\c#j`c\jc`\lo[\i„Xc`jXk`fejfek[`]$
]„i\ekjqfe\fZZ`[
\ekXc\\kgXpj~YXjZf”k
gXi\o\dgc\ %
U =X`i\ cX jfdd\ [\ kflk\j c\j \jk`dXk`fej
gif[l`k\j^iZ\~cXd„k_f[\XjZ\e[Xek\%
U 8eXcpj\i \e Ôe [\ gifa\k c\j „ZXikj \eki\
c\j Zf”kj i„Xc`j„j \k c\j \jk`dXk`fej i„Xc`j„\j
gfli Xd„c`fi\i cX ZXgXZ`k„ ]lkli\ ~ [„k\Zk\i
c\j XeXcf^`\j \k c\j Zf\]Ô
Z`\ekj [ËXaljk\d\ek
~Xggc`hl\i%
Prévoir des coûts
est un art délicat,
qui s’appuie sur
la connaissance
du passé et sur
le bon sens
arithmétique !
D„k_f[fcf^`\\kZfej\`cj
Le\ \jk`dXk`fe e\ g\lk †ki\ gif[l`k\ \k
Zfddle`hl„\hl\j`\cc\\jkXZZfdg
X^e„\[\
cX [\jZi`gk`fe [l Zfek\el \jk`d„# \oZclj`fe
Zfdgi`j\# [\j Zfe[`k `fej „Zfefd`hl\j Zfej`$
[„i„\j# [\j _pgfk _ j\j gi`j\j# \k [\ cË`eZ\ik `$
kl[\XjjfZ`„\% O
8mXekX^\j
:fdd\ekcËlk`c`j\i6
O Gif[l`i\
ykXg\j
U ;„Ôe`i gi„Z`j„d\ek c\ Zfek\el hl` mX †ki\
cËfYa\k [\ cË\jk`d
Xk`fe% C\ i\Zflij ~ cËfi^Xe
`$
^iXdd\ [\j kZ_\j \jk Xcfij le\ Yfee\ giX$
k`hl\% CË\jk`dXk`fe g\lk gfik\i ~ eË`dgfik\
hl\ce`m\Xl[\[„Zfdgfj`k`fe[lgifa\k%
U I\Z_\iZ_\i [Xej c\j [fee„\j [\ cË\eki\$
gi`j\ [\j gifa\kj XeXcf^l\j# fl [\j gifa\kj
gflmXekXmf`iZfek\el[\jkZ_\jfl[\jcfkj
XeXcf^l\j% I\kiflm\i c\j [fee„\j [\ Zf”k
Ç/(Ç
~ kflk dfd\ek le\ \jk`d
Xk`fe# [fek
cX Zi„[`Y`c`k„ \jk ]flie`\ gXi cX i„]„i\eZ\ ~ le\
ZXgXZ`k„~]X`i\[Xejc\gXjj„%
Gi„ZXlk`fej~gi\e[i\
O C\
]X`k [Ë`e[`h
l\i cË`eZ\ik`kl[\ XjjfZ`„\ ~ le\
\jk`dXk`feg\id\k[\iXgg\c\i\eg\idXe\eZ\~
kflk\jc\jgXik`\jgi\eXek\jhl\Z\eË\jkhlËle
gXi`jlicËXm\e`i#\khl\cXi„Xc`k„jË`dgfj\iXXl
dfd\ek[\cXi„Xc`jXk`fe%
D„k_f[\j[Ë\jk`dXk`fe[\Zf”kj
Gflihlf`cËlk`c`j\i6
[email protected]
)/
[email protected]
)0
C\Yl[^\k[lgifa\k
[email protected];L9L;><K;8EJC<JG?8J<J;LGIFA<K
B
(),
(''
:f”k]`eXc[lgifa\k
<jk`dXk`fe[\
i„]„i\eZ\
[lgifa\k
@eZ\ik`kl[\
[\±),
.,
Fggfikle`k„
9l[^\k[\
i„]„i\eZ\
[lgifa\k\e
[„Ylk
[\ZfeZ\gk`fe
±(,
9l[^\k[\
i„]„i\eZ\
\e[„Ylk
[\[„m\cfgg\d\ek
±('
9l[^\k[\
i„]„i\eZ\
[\i„Xc`jXk`fe
±+
I„Xc`jXk`fe
<o„Zlk`fe
;„m\cfgg\d\ek
Gi„gXiXk`fe
:feZ\gk`fe[lgifa\k
8ccfZXk`fe
Yl[^„kX`i\
`e`k`Xc\
9l[^\k
`e`k`Xc[\
i„]„i\eZ\
9l[^\k[\
i„]„i\eZ\
DfekXek
Xccfl„
<jk`dXk`fe
G_Xj\)
[„kX`cc„\
<jk`dXk`fe
G_Xj\*
<jk`dXk`fe
G_Xj\+
<jk`dXk`fe
G_Xj\*
[„kX`cc„\
<jk`dXk`fe
G_Xj\+
Gifm`j`fej
Gifm`j`fej
9l[^\k[\
i„]„i\eZ\
Jflj$
Jflj$
\ej\dYc\(
\ej\dYc\E
:_Xi^\j
:_Xi^\j
8Z_Xkj
8Z_Xkj
¿
8lki\j]iX`j
8lki\j]iX`j
[„gcXZ\Æ
[„gcXZ\Æ
d\ek#\kZ%
d\ek#\kZ%
Gifm`j`fej
Gifm`j`fej
I„jld„
Insight
C\Yl[^\k[\gifa\k\jkle[fZld\ekhl`dXk„$
i`Xc`j\c\ZfekiXkc`Xekc\Z_\][\gifa\k\kjfe
ZfddXe[`kX`i\ jli c\j i\jj fliZ\j ÔeXeZ` i\j
Xccfl„\j Xl gifa\k% @c \e \jk „cXYfi„ gclj`\lij
m\ij`fejXlZflij[lgifa\k#Xld†d\ipk_d\
hl\c\j^iXe[\jg_Xj\j[lgifa\k%
The project budget is a document that embodies the contract between the project manager
and project sponsor, regarding the financial
resources allocated to the project. Several versions are developed during the project, stage
after stage.
Ç/)Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U Jfdd\i cX kfkXc`k„ [\j [„g\ej\j gi„m`j`fe$
e\cc\j [l gifa\k# \k Zi„\i le\ i„]„i\eZ\ jli
cXhl\cc\c\g`cfkX^\[\jZf”kjjËXggl`\%
U G\id\kki\ ~ cË\eki\gi`j\ [\ i„j\im\i le\
gXik[\j\ji\jjfliZ\jXlgifa\k%
U Gi„gXi\icXm\ek`cXk`fe[\j[„g\ej\jjlic\j
[`]]„i\ek\j Xee„\j [l gifa\k# gfli c\j gifa\kj
gcli`Xeel\cj%
U @ek„^i\i cX gifm`j`fe gfli i`jhl\j \k Xc„Xj
[Xejc\dfekXekkfkXc[\j[„g\ej\j~gi„mf`i%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\ Yl[^\k \jk gi„j \ek„ \k j\j mXi`Xk `fej gXi$
k`Zlc` i\d\ek [fZld\ek„\j [Xej c\j i„le`fej
[lZfd`k„[\g`cfkX^\[\aXcfej%
C\j Yl[^\kj jfek cËÅlmi\ [\j [`]] „i\ekj d\d$
Yi\j[\c˄hl`g\gifa\k%@cjjfekZfeki`Ylk\lij1
U [\j \jk`dXk`fej [\ jflj$\ej\dYc\j# [\ cfk
fl[\kZ_\2
U [\jZ_f`o[\ZfeZ\gk`fe[\jfclk`fehl`Zfe$
[l`j\ek~[\jmXi`Xk`fej[\Zf”kj2
U [\j jkiXk„^`\j [\ i„Xc`jXk`fe [\ gifa\k# gXi
i„Xc`jXk`fe \e `ek\ie\ fl gXi Xgg\c ~ [\j
]flie`jj\lij \ok\ie\j# hl` Zfe[l`j\ek ~ [\j
e`m\Xlo[\Zf”kj\k[\i`jhl\jmXi`XYc\j%
C\jYl[^\kjjfekXljj`gXiXek`Z`g
Xk`fei„Xalj$
k„jgXi[\jZf\]ÔZ`\ekj1
U mXi`Xk`fe[\jkXlo[\Z_Xe^\jlicXg„i`f[\
[lgifa\k2
U gi`j\\eZfdgk\[\cË`eÕXk`fefl[\cX[„ÕX$
k`fe 2
U gi`j\ \e Zfdgk\ [\ ]XZk\li [\ cfZXc`jXk`fe#
\e ZXj [\ Z_Xe^\d\ek [\ c`\l [\ gif[lZk`fe
[\jjfclk`fej[\gifa\k%
ZX[i\ hl\ c\j kiXm
Xlo [˄kl[\j [Ëfggfik le`k„
[\mifeki\jg\Zk\i%:Ë\jkc\gi\d`\iYl[^\k[l
gifa\k# hl` \e ]X`k [f`k gclkk †ki\ Zfej`[
„i„
Zfdd\lefYa\Zk`]%
U ycXYfi\i le Yl[^\k [\ gifa\k ^cfYXc `jjl [\
cXg_Xj\[Ëfggfik le`k„%C\jd„k_f[\j^cfY
Xc\j
flXeXcf^`hl\jjfeklk`c`j„\jgfligif[
l`i\cX
gi\d` i\ \jk`dXk`fe# gi\d`\i i„\c Yl[^
\k [l
gifa\k%
U ycXYfi\ileYl[^\k[\i„]„i\eZ\\eÔe[\g_Xj\
[\ZfeZ\gk`fe#gl`j\eÔe[\g_Xj\[\[„m\cfg$
g\d\ek# \e lk`c`jXek [\j d„k_f[\j [\ gclj \e
gclj[„kX`cc„\j%C\k\dgjgXjj„gflii„Xc`j\ile
Yl[^\kjËXZZif`kXm\Zjfee`m\Xl[\[„kX`c%
U 8eXcpj\i \e Ôe [\ gifa\k c\j „ZXikj \eki\
c\jZf”kji„Xc`j„jjlic\j[`]]„i\ek\jkZ_\j\k
XZ_Xkj[lgifa\k\kc\jZf”kjgi„m`j`fee\cj`ej$
Zi`kjXlYl[^\k%Gifgfj\i[\jdf[`ÔZXk`fej[\
d„k_f[\j[Ë\jk`dXk`fe%
Pour piloter ses
coûts, il faut savoir
d’où l’on part (le
budget) et comment
les dépenses sont
en train de se faire
(les tableaux de pilotage de la charge
et des achats).
D„k_f[fcf^`\\kZfej\`cj
LeYl[^\k[\gifa\kj˄cXYfi\Xm\Zc\jd„k_f[\j
c\j gclj [„kX`cc„\j [`jgfe`Yc\j ~ c˄kXk [ËXmXe$
Z\d\ek#\kle\m„i`Ô
ZXk`fe[\Zf_„i \eZ\\jk~
]X`i\Xm\Zle\d„k_f[\[Ë\jk`dXk`fegclj^cf$
YXc\% <e ZXj [Ë`eZf_„i\eZ\ [Xej c\j i„jlckXkj
gif[l`kjgXiZ\j[\lod„k_f[\j#le[\lo` d\
gXjjX^\[\jd„k_f[\jc\jgclj[„kX`cc„\jj\iX
i„Xc`j„% O
:fdd\ekcËlk`c`j\i6
8mXekX^\j
O ;„Ôe`i
cX i„]„i\eZ\ [\ g`cfkX^\ [\j Zf”kj [l
gifa\k# gfli gflmf`i \e g\idXe\eZ\ ZXcZlc\i
c\j„ZXikj[\Zf”kj\k[feZi„Xaljk\igXiXek`Z`$
gXk`feZ]%flk`c+* %
O Dfeki\i gif^i\jj`m\d\ek Xlo ZfddXe[`kX`i\j
cX k\e[XeZ\ Zf”k [l gifa\k# gfli gifmfhl\i c\j
i\ZX[iX^\j#mf`i\c\jXii†kj[\gifa\k%
Gi„ZXlk`fej~gi\e[i\
ykXg\j
U ;\dXe[\i Xl ZfddXe[`kX`i\# Xl [„dXi$
iX^\ [l gifa\k# hl\c \jk c\ Y\jf`e ~ jXk`j]X`i\
[\ dXe` i\ ^cfYXc\# \k cËXccfZXk`fe Yl[^„$
kX`i\ XjjfZ`„\% :\kk\ \em\cfgg\ Zfejk`kl\ le
Ç/*Ç
O @c\o`jk\[\lo^iXe[jZXj[\[„gXjj\d\ek[\Yl[$
^\k1le\^\jk`feZXcXd`k\lj\[\jZf”kj#flle\
\jk`dXk`fe[\[„gXikhl`e\gflmX`k†ki\k\el\%
C\Yl[^\k[lgifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
)0
[email protected]
*'
CXgifm`j`fe[Xejlegifa\k
[email protected]<<EGC8:<;ËLE<[email protected]@FEGIFA<K
9L;><K;LGIFA<K
Gifm`j`fej
gfliXc„Xj
Gifm`j`fej
Gifm`j`fej
gflii`jhl\j
GXik[ldfekXekkfkXc[\j\jk`dXk`fej
`jjl\[li\kfli[Ë\og„i`\eZ\
[\jgifa\kjgXjj„j
^„e„iXc\d\ek)~-
<jk`dXk`fei„Xc`j„\~cXjl`k\
[\cËXeXcpj\[\ji`jhl\j[lgifa\k1
›Jfdd\[\jmXc\lijdfe„kX`i\j
Xkk\e[l\j[\ji`jhl\jgflic\j
i`jhl\j„mXcl„jhlXek`kXk`m\d\ek%
›J`dlcXk`fe[\Dfek\:Xicf#\k
[„]`e`k`fe[ldfekXekgfliZflmi`i
le\gifYXY`c`k„Zldlc„\[\i`jhl\j%
;XejcË_`jkf^iXdd\Z`$Zfeki\#
gfliXmf`i,'[\Z_XeZ\[\k\e`i
c\jZf”kj#`c]Xlkle\gifm`j`fe
[\*#/D€%
Gifm`j`fe4GifYX
eb = '
b o>iXm`k„b
>iXm`k„Zldlc„\
(''
/'
-'
+'
)'
'%(
'%)
'%*
'%+
'%,
'%'%.
'%/
'%0
(%'
(%(
(%)
(%*
(%+
(%,
(%(%.
(%/
(%0
)%'
)%(
Jfdd\
[\j
\jk`dXk`fej
i„Xc`j„\j
I„jld„
Insight
CX gifm`j`fe gifa\k \jk le dfekXek ÔeXeZ `\i
d`j\egcXZ\[ jc\[„Ylk[lgifa\k\kjlim\`cc„
kflk Xl cfe^ [\ cË\o„Z lk`fe [l gifa\k# gfli
XYjfiY\ic\j„ZXikjhl``ek\im
`\ee\ek\eZflij
[\i„Xc`jXk`fe%
<cc\ Zfdgi\e[ le\ gXik ½ Xc„Xj ¾ \k le\ gXik
½ i`jhl\j ¾# hl` jfek \ejl`k\ ^„i„\j ^cfY
X$
c\d\ek [Xej c\ [„iflc\d\ek [l gifa\k% C\j
i`jhl\j `[\ek`Ԅj \k c\j `eZ\ik `kl[\j fek Xljj`
[\j Zfej„hl\eZ\j jli c\ gcXee`e^# \k e„Z\j$
j`k\ek cX d`j\ \e gcXZ\ \e gXiXcc c\ [\ kZ_\j
½kXdgfej¾%
<cc\\jk^„i„\[\dXe` i\kiXejgXi\ek\#flZXZ_„\
jl`mXek cX Zlckli\ [\ cË\eki\g
i`j\ \k c\ Zfek\ok\
Zfdd\iZ`Xc [Xej c\hl\c c\ gifa\k j\ [„iflc\% @c
\jkiXi\hlËlegifa\km\e[l~leZc`\ek\ok\ie\
XeefeZ\jfemiX`dfekXek[\gifm`j`fe%
The project provision is a financial amount
established early in the project and monitored
throughout the project to absorb extra costs
that happen during project progress, due to
hazards and risks.
It includes a part for hazards and another one
for risks, which are then managed globally in
the project. Identified risks and uncertainties
also have implications on planning and require
“buffers” tasks.
Provision is managed transparently or hidden,
depending on the culture of the company and
the business environment in which the project
takes place. It is rare that a project sold to an
external client announces its true amount of
provision.
Ç/+Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U ;„Ôe`ile\dXi^\[\dXeÅlmi\[\^\jk `fe
gflic\Z_\][\gifa\k%
U :_`]]i\i ~ cËXmXeZ\ cX gXik gi„m
`j`Yc\ [\
[„i`m\j \e k\id\j [\ Zf”kj# hl\ Z\ jf`k gXi
c\j Xc„Xj \k `eZ\ik`kl[\j `e_„i\ek\j Xlo gif$
a\kj# fl gXi cX ZfeZi„k`jXk`fe [\ i`jhl\j# \k
X`ej` j\ [fee
\i c\j dfp\ej [\ k\e`i cX gi„m
`$
j`feYl[^„kX`i\~cXÔe[\gifa\k%
U G\id\kki\ ~ cË\eki\gi`j\ [\ i„j\im\i le\
gXikgi„Z`j\[\j\ji\jjfliZ\jXlgifa\k%
:fek\ok\
CX gifm`j`fe [l gifa\k \jk [„Ôe
`\ [ j c\j
gi\d` i\j\jk`dXk`fejgif[l`k\j%
Kflj c\j XZk\lij \e Z_Xi^\ [\j \jk`dXk`fej \k
[\j„kl[\jjlic\gifa\k[f`m\ek[fee\i[\j`e[`$
ZXk`fejjlic\jgi„Z`j`fej[\c\lij\jk`dXk`fej#\k
jlic\ji`jhl\jXjjfZ`„j~c\lig„i`d ki\[\Zfc$
cXYfiXk`fe%:\j`e]fidXk`fejj\im\ek~Xc`d\ek\i
c\jZXcZlcjgflic\dfekXek[\cXgifm`j`fe%
f$
[\i\Zfejk`kl\icXgifm`j`fe%C\j„ZXikj[„]Xm
iXYc\jjfekXiY`ki„j\e]feZk`fe[\c\lie`m\Xl%
<eÔe[\gifa\k#kfljc\j„ZXikj[\i„Xc`jXk`fe
XpXek „k„ XiY`ki„j# c\ jfc[\ [\ gifm`j`fe \jk Définir une provision pour se
i\jk`kl„~cË\eki\gi`j\%
donner les moyens
D„k_f[fcf^`\\kZfej\`cj
de réajuster
CX gifm`j`fe gifa\k \jk „kXY
c`\ \e `ek„^
iXek de manière pro[\lo mfc\kj 1 Xc„Xj \k i`jhl\j% @c eË\jk gXj active les travaux
e„Z\jjX`i\ \ejl`k\ [Ë\e Xjjli\i cX ^\jk`fe [\ du projet !
dXe` i\j„gXi„\%CXkiXƒXY`c`k„[\ji`jhl\j\jk
\cc\$d†d\Xjjli„\gXicXÔZ_\[\i`jhl\\kcX
ÔZ_\XZk`fei`jhl\%
CX gifm`j`fe `ek„^i„\ [Xej c\ Yl[^\k g\lk
Xljj`Xmf`i[\jZfej„hl\eZ\jjlic\gcXee`e^%
@c\jkXcfije„Z\jjX`i\[\gifZ„[\i[\cXd†d\
]XƒfeXm\Zc\gcXee`e^1
U [„Ôe`i~cËXmXeZ\c\j[„gXjj \d\ekj[\[li„\j
gfjj`Yc\jjliZ\ik X`e\jkZ_\j#Xm\Zc\j`dgXZkj
\eZ_Xi^\j\k\e[`jgfe`Y`c`k„[\i\jjfliZ\j2
U d\kki\ \e gcXZ\ [Xej c\ gcXee
`e^ [\j kXd$
gfej Yl]]\i hl` g\id\kkifek [ËXYjfiY
\i c\j
„m\ekl\cji\kXi[j% O
:fdd\ekcËlk`c`j\i6
8mXekX^\j
ykXYc`i cX gi\d` i\ gifm`j`fe [l gifa\k [ j cX
gif[lZk`fe[\jgi\d` i\j\jk`dXk`fej[\Zf”k
[lgifa\k\e`ek„^iXek1
U cXgXikXc„XjjlicXYXj\[lZf\]Ô
Z`\ek[ËXc„Xj
Zfddle„d\ek i\k\el [Xej cË\eki\gi`j\ jli
[\jgifa\kj[\d†d\]Xd`cc\2
U cXgXiki`jhl\jjlicXYXj\[\cXgi\d
` i\XeX$
cpj\ [\ i`jhl\j [`jgfe`Yc\ ~ Z\ jkX[\ 2 \cc\ \jk
Zfejkil`k\~^ifjj\dX`cc\2c\Zfekic\[\Zf_„$
i\eZ\j\]X`kgXiZfdgXiX`jfeXm\Zc\jdfekXekj
[\gifm`j`fe[\gifa\kjj`d`cX`i\ji„Z\ekj%
Á Z_Xhl\ g_Xj\ [l gifa\k# cX gXik Zfejfd$
d„\ [\ cX gifm`j`fe \jk kiXZ„\# \k c\ jfc[\ [\
gifm`j`feZXcZlc„%;\eflm\cc\j\jk`dXk`fej[\
gifm`j`fejjfekgif[l`k\j\e]feZk`fe[\c˄mf$
clk`fe[\cË\ogfj`k`feXloi`jhl\j%
8l ]li \k ~ d\jli\ [\ cËXmXeZ \d\ek [l gifa\k#
c\j „ZXikj [\ i„Xc`jXk`fe ]XmfiXYc\j g\id\kk\ek
Ç/,Ç
O CXgifm`j`fegifa\k\jkcËflk`c[\cËXlkfefd`\[l
Z_\] [\ gifa\k% <cc\ „m`k\ Xl Z_\] [\ gifa\k [\
i\e[i\Zfdgk\~le\klk\cc\~Z_Xhl\„ZXik%
`e^#
O CX gifm`j`fe gifa\k# „k\e[l\ Xljj` Xl gcXee
i\d\k[\cXÕ\o`Y`c`k„\k[la\l[Xejc\jpjk d\
gifa\k#\kZË\jkZ\hl`mXcl`g\id
\kki\[\e\gXj
†ki\^i`gg„%
Gi„ZXlk`fej~gi\e[i\
O CXgifm`j`fegifa\ke\[f`kgXjkflaflij†ki\X]Ô$
Z_„\\ekflk\kiXejgXi\eZ\¿@c\o`jk\[\j\eki\$
gi`j\j[Xejc\jhl\cc\jc\jgifm`j`fej[„Ôe`\jgXi
c\j Z_\]j [\ gifa\k jfek `dd„[`Xk\d\ek ZfeÔj$
hl„\jgXicX[`i\Zk`fe%;XejZ\ZXj#cXgifm`j`fe
g\lk†ki\^„i„\[XejlekXYc\Xlgifgi\XlZ_\]
[\ gifa\k# Xm\Z kflk\j c\j Yfee\j giXk `hl\j [\
^\jk`feXjjfZ`„\j%
CXgifm`j`fe[Xejlegifa\k
ykXg\j
© Dunod – Toute reproduction non autorisée est un délit.
[email protected]
*'
[email protected]
*(
CXZ_\Zb$c`jk[\ji`jhl\j
<[email protected];ËLE<:?<:[email protected];<[email protected]<J
I`jhl\jc`„jXlog\ijfee\cj[˄kl[\j\k[\ZfeZ\gk`fe
;`jgfe`Y`c`k„`ejl]]`jXek\[\jg\ijfee\cj[\ZfeZ\gk`fe
:fdg„k\eZ\[„ZcXi„\efeZfejkXk„\[Xejc\jkiXmXlo
;„d`jj`fe[Ële`ek\icfZlk\liZc„
DXcm\`ccXeZ\#kiX_`jfe
;`]]`Zlck„[\i\Zilk\d\eki„^`fe#]fidXk`fe#jXcX`i\j I`jhl\jc`„jXlo„kl[\j[\ZfeZ\gk`fe
:feeX`jjXeZ\`ejl]]`jXek\[\c˄kXk[\cËXik[Xejc\[fdX`e\
I\Z_\iZ_\[ËXek„i`fi`k„efei„Xc`j„\flefeXYflk`\royaltiesjliYi\m\k
I`jhl\jc`„jXlo]flie`jj\lij
;„]X`ccXeZ\&[„gk[\Y`cXe
8YXe[fe[lgif[l`kfl[lj\im`Z\gXic\]flie`jj\li
I`jhl\jc`„jXlg\ijfee\c\eZ_Xi^\[\cXgif[lZk`fe
8ZZ`[\ek
@e[`jgfe`Y`c`k„gflidXcX[`\
KiXej]\ik[\jXmf`i$]X`i\`eZfdgc\k
;`]]`Zlck„[\i\Zilk\d\ekfl[\]`[„c`jXk`fe
I`jhl\jc`„jXljpjk d\[Ë`e]fidXk`fe
I\kXi[[\jX`j`\[\j[fee„\j
G\ik\[Ë`e]fidXk`fej[Ë\ogcf`kXk`feel`jXek~cX]XZkliXk`fe
@dgfjj`Y`c`k„[Ë`ek„^i\ic\jdf[`]`ZXk`feje„Z\jjX`i\j[Xejc\jpjk d\
DXcm\`ccXeZ\`ek\ie\fl\ok\ie\
;„g\e[XeZ\\em\ijc\]flie`jj\liflc\[„m\cfgg\li
I„jld„
Insight
E\ gXj i\gXik`i [\ cX ]\l`cc\ YcXeZ_\ Le\
Z_\Zb$c`jk [\j i`jhl\j \jk le [fZld\ek „cX$
Yfi„Xle`m\Xl[\cË\eki\g
i`j\#lk`c`j„\gXikflj
c\j gifa\kj ZfeZ\ie„j \k d`j ~ afli ^iZ\ Xl
i\kfli [Ë\og„i`\eZ\ [\j gifa\kj gfli c\jh
l\cj
\cc\X„k„lk`c`j„\%
C\j i`jhl\j gifgfj„j fek „k„ i„[`^
„j jf`^e\l$
j\d\ek# \k Zfejk`kl\ek [feZ le i„]„i\ek`\c [\
i`jhl\j g\ik`e\ek# hl` Zfeki`Yl\ ~ cË`ejkXliXk`fe
[Ële\Zlckli\i`jhl\jX[Xgk„\Xlj\`e[lgifa\k%
A check-list of risks is a document prepared by
the company, used by all relevant projects and
updated through feedback from projects that
have used it.
The risks which are included inside this checklist must be carefully drafted. This enables the
check-list to become a repository of relevant
risks that contribute to the establishment of a
risk culture within the project.
Ç/-Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U 8ZZ„c„i\icXg_Xj\[Ë`[\ek`ÔZXk`fe[\ji`jhl\j#
\e[`jgfjXek[Ële\c`jk\[\ji`jhl\jc\jgclj]i„$
hl\ekjjlic\jgifa\kj[\cXd†d\]Xd`cc\%
U Df[„c`j\i cËXggifZ_\ i`jhl\ \e gifgfjXek
[\ji`jhl\jY`\e]fidlc„j%
U D\kki\ c\ g`\[ ~ c˄ki`\i [\j d\dYi\j [\
c˄hl`g\ gifa\k# \e gif[l`jXek \e le\ ki j
Zflik\ j„hl\eZ\ [\ kiXm
X`c cX gi\d
` i\ c`jk\
[\ji`jhl\j[lgifa\k%
U GifÔk\i [\ cË\og„i `\eZ\ [\j Xlki\j gifa\kj
[\ cË\eki\gi`j\# \k X`ej` [„k\Zk\i Xl gclj kk
[\j i`jhl\j hl\ [ËXlki\j d„k_f[\j [Ë`[\ek `Ô$
ZXk`feeËXliX`\ekgXjg\id`j[\kiflm\i%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C˄cXYfiXk`fe\kcXd`j\~afli[Ële\Z_\Zb$c`jk
[\ji`jhl\j\jkefidXc\d\ek~cË`e`k`Xk`m\[\cX
jkilZkli\\eZ_Xi^\[l[„gcf`\d
\ek[ldXeX$
^\d\ek [\ gifa\k [Xej cË\eki\gi`j\% :\g\e$
[Xek# [\ k\cc\j jkilZkli\j eË\o`jk\ek gXj [Xej
kflk\j c\j \eki\gi`j\j% <e ZXj [ËXYj\eZ\ [\
Z_\Zb$c`jk#leZ_\][\gifa\kg\lkgi\e[i\cË`e`$
k`Xk`m\[Ë\eZi„\ile\gi\d
` i\\ejËXgglpXek
jlijfe\og„i`\eZ\[\jgifa\kjgXjj„j%
Le\ Z_\Zb$c`jk \jk e„Z\jjX`i\d\ek XjjfZ`„\ ~
le Zfek\ok\ [Ë\dgcf`% <cc\ e\ jËXggc`hl\ hlË~
[\j gifa\kj [\ cX d†d\ ]Xd`cc\% @c eË\o`jk\
[feZ gXj le\ Z_\Zb$c`jk le`hl\ Xggc`ZXYc\ ~
cË\ej\dYc\[\jgifa\kjZfeelj%
CX Z_\Zb$c`jk \jk gifgfj„\ ~ cX c\Zkli\ [l
^iflg\ i„le` \e jXcc\% :_Xhl\ gifgfj`k`fe [\
i`jhl\j\jkXeXcpj„\gXic\Zfcc\Zk`]1
U XeXcpj\ [\ cX gifg
fj`k`fe Xl j\ej gi\d
`\i
[\ cX ]fid
lcXk`fe [l i`jhl\% ;„Z`j`fe [\ cX
i\gi\e[i\\ec˄kXkflefe2
U i\Z_\iZ_\ [Ë`[„\j X[aXZ\ek\j# `jjl\j [\ cX
gi\d` i\]fidlcXk`fe#hl`gfliiX`\ek†ki\[\j
i`jhl\jXggc`ZXYc\jjlic\gifa\k%
CX Z_\Zb$c`jk g\lk †ki\ YXcXp„\ [\ dXe` i\
jpjk„dXk`hl\# efkXdd\ek cfij [\ j\j gi\$
d`\ij ljX^\j% 8m\Z cË_XY`kl[\# c˄hl`g\ gifa\k
g\lkZfcc\Zk`m\d\ek[„Z`[\i[\j\]fZXc`j\ijli
Z\ikX`e\jgXik`\j[\Z\cc\$Z`%
On utilise la checklist pour gagner
en pertinence
dans l’identification
des risques.
D„k_f[fcf^`\\kZfej\`cj
C˄cXYfiXk`fe [Ële\ Z_\Zb$c`jk i„gfe[ Xlo Zi`$
k i\jjl`mXekj1
U CX i„[XZk`fe [\ Z_Xhl\ i`jhl\ \jk gi„Z`j\ 1
c\j i`jhl\j gifgfj„j jfek Y`\e [\j „m„e\$
d\ekjgflmXekXmf`i[\jZfej„hl\eZ\jjlic\
[„iflc\d\ek[lgifa\k%
U C\ji`jhl\jjfekfi^Xe`j„j\e^iflg\j_fdf$
^ e\j#gXieXkli\flZfej„hl\eZ\[\i`jhl\% O
8mXekX^\j
O IXg`[`k„
\k \]ÔZXZ`k„ [\ cX [„k\id`eXk`fe [\j
gi\d`\iji`jhl\j[lgifa\k%
O 8c`^e\d\ek [\ c˄hl`g\ gifa\k jli cX efk`fe [\
i`jhl\j \k jli c\j i`jhl\j ~ Zfej`[„i\i [Xej c\
gifa\k%
Gi„ZXlk`fej~gi\e[i\
:fdd\ekcËlk`c`j\i6
O I\dfek\i
ykXg\j
Gfli gi„gXi\i cX gi\d` i\ i„le`fe [Ë`[\ek`Ô$
ZXk`fe[\ji`jhl\j#c\Z_\][\gifa\ki\Z_\iZ_\
[Xej jfe \eki\gi`j\ c\j Z_\Zb$c`jkj [\ i`jhl\j
\o`jkXek\j% @c j„c\Zk`fee\ Z\cc\ hl` Zfii \j$
gfe[ c\ d`\lo Xl kpg\ [\ gifa\k ~ XeXcpj\i%
<e ZXj [ËXYj\eZ\# `c \e Zfejk`kl\ le\ ~ gXik`i
[\j i\^`jki\j [\j i`jhl\j [\j gifa\kj gXjj„j
ZfdgXiXYc\jXlohl\cj`cXgXik`Z`g„%
Ç/.Ç
c\j `e]fidXk`fej `jjl\j [l i\kfli
[Ë\og„i`\eZ\ [l gifa\k# gfli g\id\kki\ [ËXalj$
k\icXZ_\Zb$c`jkXlÔc[\cË\Xl#\kX`ej`gi„j\im\i
jXg\ik`e\eZ\%
O ;Xej cËXe`dXk`fe [\ cX i„le`fe hl` lk`c`j\ cX
Z_\Zb$c`jk# m\`cc\i ~ gi„j\ek\i Z_Xhl\ gifgf$
j`k`fe Zfdd\ le\ X`[\ ~ cX [„k\id
`eXk`fe [\j
i`jhl\j# \k efe Zfdd\ le ZXiZXe [Xej c\hl\c `c
]Xlk\eki\i
CXZ_\Zb$c`jk[\ji`jhl\j
Gflihlf`cËlk`c`j\i6
[email protected]
*(
[email protected]
*)
C\i\^`jki\[\ji`jhl\j
C<DF;ßC<;<I<>@JKI<;<[email protected]<J
:f[\
i`jhl\
C`Y\cc„
I\jgfe$
jXYc\
@dgXZk GifYXY`c`k„ :i`k`Z`k„
@dgXZk GifYXY`c`k„ :i`k`Z`k„
XmXek
XmXek
XmXek
Xgi j
Xgi j
Xgi j
i„[lZk`fe i„[lZk`fe i„[lZk`fe i„[lZk`fe i„[lZk`fe i„[lZk`fe
G„i`f[\
XZk`m\
I„jld„
Insight
C\ i\^`jki\ [\j i`jhl\j g\id\k [ËX^i„^\i \e
le [fZld\ek le`hl\ cX kfkXc`k„ [\j i`jhl\j
`[\ek`Ԅjgflilegifa\k%
@c ]XZ`c`k\ gXi X`cc\lij cX d`j\ \e Zfddle [\j
i`jhl\j[Ëlegfik\]\l`cc\[\gifa\kj[\cË\eki\$
gi`j\%
@c Zfdgi\e[ c\j [fee„\j [\jZi`gk`m\j \jj\e$
k`\cc\j[\Z_XZle[\ji`jhl\j%@c\jkd`j~afli
Xl]li\k~d\jli\[\cËXmXeZ\d\ek[lgifa\k%
Le i\^`jki\ [\j i`jhl\j g\lk Zfek\e`i [\j
i`jhl\j[\dXkli`k„[`]]„i\ek\1Z\ikX`eji`jhl\j
fek„k„`[\ek`Ԅj[\gl`jc\[„Ylk[lgifa\k\k
fek[„a~]X`kcËfYa\k[ËXZk`fej[\i„[lZk`fe%C\j
i`jhl\jc\jgclji„Z\dd\ek`[\ek`ԄjeËfekgXj
]fiZ„d\ek„k„kiX`k„j%
The risk register aggregates into a single document all of the risks identified for the project.
It also facilitates the sharing of risks from a
projects portfolio within the company.
It includes essential descriptive data on each
risk, and is updated as and when the project
progresses.
A risk register may contain risks with different
maturities: some risks may have been identified
since the beginning of the project, and have
already been subject to reduction actions. The
most recently identified risks may not have
been processed yet.
Ç//Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U ;`jgfj\i[Ële\m`j`fe[Ë\ej\dYc\[\ji`jhl\j
[lgifa\k%
U 8jjli\i hl\ kflj c\j i`jhl\j [l gifa\k jfek
Y`\e jflj Zfekic\# \k hlËle\ „mXclXk`fe \jk
[`jgfe`Yc\gfliZ_XZle[Ë\lo%
U MXc`[\i hl\ cË\ogfj`k`fe ^cfYXc\ Xlo i`jhl\j
[lgifa\k\jkZfdgXk `Yc\Xm\Zc\jj\l`cj[„Ôe`j
gXicË\eki\gi`j\%
U M„i`Ô\i hl\ c\j i\jgfejXY`c`k„j [\ i`jhl\j
jfek Y`\e m\ek `c„\j jli c\j g\ij fee\j c\j gclj
Zfdg„k\ek\jgflic\jkiX`k \i#jXejjliZ_Xi^\i
le`e[`m`[l\egXik`Zlc`\i%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\ i\^`jki\ [\j i`jhl\j \jk le [\j gi\d
`\ij
[fZld\ekj„kXYc`jgXic\Z_\][\gifa\k%@c\e\jk
c\i\jgfejXYc\%:\[fZld\eki\Z\ej\Xl]li\k~
d\jli\[lgifa\kZ_XZle[\ji`jhl\j`[\ek`Ԅj#
kflkXlcfe^[\cËXmXeZ\d\ek[lgifa\k1
U Xl[„Ylk[lgifa\k#c\ji`jhl\j`jjlj[\cËXeXcpj\
gi„c`d`eX`i\[\ji`jhl\jjfekXcfij`ek„^i„j2
U Xl Zflij [\j [`]]„i\ek\j j„XeZ\j [\ [„k\i$
d`eXk`fe [\j i`jhl\j i„le`fe [ËXmXeZ \d\ek#
Zfd`k„[\g`cfkX^\#\kZ% 2
U Xl Zflij [\j kiXm
Xlo [Ë\o„Zlk`fe [l gif$
a\k# hl` g\lm\ek ]X`i\ XggXiXŠki\ [\ eflm\Xlo
i`jhl\jfle„Z\jj`k\i[\jdf[`ÔZXk`fej[˄mX$
clXk`fe[\i`jhl\jZfeelj%
Kfljc\jd\dYi\j[\c˄hl`g\gifa\k[f`m\ekXmf`i
ZfeeX`jjXeZ\[lZfek\el[li\^`jki\[\ji`jhl\j#
d†d\ j` Z\ikX`ej [Ë\eki\ \lo eËXlifek aXdX`j ~
gi\e[i\cXi\jgfejXY`c`k„[Ëlei`jhl\gXik`Zlc`\i%
i`jhl\j[lgifa\k%@cg\lkXii`m\ihl\c\gifa\k
jf`k `jjl [Ële ZfekiXk `e`k`Xc ]fid\c# hl` [„Zi`$
mX`kle\gi\d` i\c`jk\[\i`jhl\j%;XejZ\ZXj#
Z\jfekZ\ji`jhl\jhl`jfekc\jgi\d
`\ij`ej„$
i„j[Xejc\i\^`jki\[\ji`jhl\j%
Kflk\df[`ÔZXk`feXggfik„\jlilei`jhl\gXi
jfei\jgfejXYc\\jkkiXejd`j\XlZ_\][\gif$
a\kgflid`j\~afli[li\^`jki\[\ji`jhl\j%
C\i\^`jki\[\ji`jhl\j\jkgi„j\ek„~Z_Xhl\
i„le`fe[ËXmXeZ\d\ek[lgifa\k#gflim„i`Ô\i
hl\ jfe „kXk i\Õ k\ Y`\e cX j`klXk`fe i`jhl\
[lgifa\k%
Un risque a-t-il été
identifié ? Allez
voir le registre
des risques !
D„k_f[fcf^`\\kZfej\`cj
C\Z_\][\gifa\k[\dXe[\~j\j„hl`g`\ij[\cl`
i\d\kki\#cXm\`cc\[\cXi„le`fe[ËXmXeZ\d\ek#
c\j [\ie` i\j `e]fidXk`fej [\ i`jhl\j# gfli
Xek`Z`g\icXd`j\~afli[li\^`jki\[\ji`jhl\j%
:\cXg\id\k[\]fZXc`j\ic\k\dgjgXjj„jlic\j
i`jhl\j Xl gXikX^\ [\j i`jhl\j [l gifa\k \k ~
c˄cXYfiXk`fe[\gcXe[ËXZk`fejZfeZ\ik„\j%
@c\ei„jlck\[\loY„e„ÔZ\jgflic\gifa\k1
U cX Zi„Xk`fe [Ële\ jfc`[
Xi`k„ [˄hl`g\ jli c\j
i`jhl\j1[Xejc˄cXYfiXk`fe[\jgcXej[\i„[lZ$
k`fe [\j i`jhl\j# gl`j# cfij [\ i`jhl\j Xm„i„j#
[Xej cX d`j\ \e gcXZ\ [\j gcXej [\ j\Zflij
\k cX gi`j\ \e Zfdgk\ [\j Zfej„h
l\eZ\j jli
cË\ej\dYc\[lgifa\k2
U cXZi„Xk`fe[Ële\Zlckli\i`jhl\gflic\gif$
a\k# hl` g\lk Xljj` Xc`d
\ek\i cX Zlckli\ i`jhl\
[\cË\eki\gi`j\% O
8mXekX^\j
O M`j`fegXikX^„\\kZfejfc`[„\[\cË\ogfj`k`feXlo
i`jhl\j[lgifa\k%
[\ kiXmX`c gfli „kXYc`i cX gifm`j`fe gfli
i`jhl\j[lgifa\k%
:fdd\ekcËlk`c`j\i6
O 9Xj\
ykXg\j
C\]fidXkkpg\[li\^`jki\[\ji`jhl\j\jk„kX$
Yc` \k jX cfZXc`jXk`fe [Xej c\ jpjk d\ [Ë`e]fi$
dXk`fe[lgifa\k\jkZfddle`hl„\~kfljc\j
d\dYi\j[\c˄hl`g\gifa\k%
C\ i\^`jki\ [\j i`jhl\j \jk `e`k`Xc`j„ gXi c\j
i`jhl\j `jjlj [\ cËXeXcpj\ gi„c`d`eX`i\ [\j
Ç/0Ç
Gi„ZXlk`fej~gi\e[i\
O E\
gXj cX`jj\i Z\ [fZld\ek jXej d`j\ ~ afli
i„^lc` i\# gfli „m`k\i [\ [`]]lj\i [\j `e]fidX$
k`fej\iife„\jjlic\gifa\k%
C\i\^`jki\[\ji`jhl\j
Gflihlf`cËlk`c`j\i6
[email protected]
*)
[email protected]
**
CXÔZ_\[\i`jhl\
<O<DGC<;<[email protected]:?<;<[email protected]<;<GIFA<K;Ë[email protected]<LI
;<CF:[email protected]<K;Ë@[email protected][email protected]<D<[email protected];yF
y;@[email protected];L1
[email protected]:?<;<[email protected]<
GIFA<K1Gi„gXiXk`fe[lZfe^i jgi„ml\eJ%(.
8:[email protected]@Ky:FE:<IEy<1<hl`g\d\ekk\Z_e`hl\
[email protected];<8:[email protected]<1aljhlËXlZfe^i j
:F;<;[email protected]<1I'('
[email protected]<1K\Z_e`hl\
I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k„
[email protected]<CC<:FLIK1;„gk[\Y`cXe[l]flie`jj\li[˄hl`g\d\ekjm`[„fj
;<J:[email protected]@FE;[email protected]<
C\]flie`jj\lij„c\Zk`fee„\ki„]„i\eZ„gflicfl\i\k`ejkXcc\ic\j„hl`g\d\ekjm`[„fjlk`c`j„j
g\e[Xekc\Zfe^i j[„gfj\c\Y`cXe#\ke\g\lkXjjli\icXgi\jkXk`feXkk\e[l\
:8LJ<J
=flie`jj\li]iX^`c`j„gXile^ifjZfekiXkgi„Z„[\ekjlic\hl\c`cX[\j`dgXp„j
<[email protected]@[email protected]@M<;[email protected]<
[email protected][email protected]:[email protected];<CË@DG8:K
[email protected][email protected]:[email protected];<[email protected]@Ky
yCyD<EKJ;<;yK<:[email protected]@Ky1Df`e[i\[`jgfe`Y`c`k„[l]flie`jj\liXlk„c„g_fe\#e\imfj`k„
[Xejc\ji\cXk`fej
[email protected]@J<;[email protected]<1 ;„Z`j`fegi`j\XZZ\gkXk`fe#kiXej]\ik#i„[lZk`fe
<ei„jld„
Insight
CXÔZ_\ [\ i`jhl\[„Zi`kc\ji`jhl\jd„i`kXek
le\ Xkk\ek `fe gXik`Zlc` i\# \k c\j X]]\Zk\ ~ le
i\jgfejXYc\ le`hl\% <cc\ \ei\^
`jki\ c\j ZXiXZ$
k„i`jk`hl\j[li`jhl\#[ jjfe`[\ek `ÔZXk`fe#\k
kflk Xl cfe^ [\ jfe „mfclk`fe [Xej c\ gifa\k#
aljhlË~jX[`jgXi`k`fe%
Risk form describes the risks which require a
specific attention, and assigns them to someone
in charge of managing them. It records the
characteristics of one risk, since its identification, and throughout its evolution in the
project until its death.
Ç0'Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U ;„Zi`i\ Z_XZle [\j i`jhl\j d„i`k Xek le\
Xkk\ek`fegXik`Zlc` i\jlic\gifa\k%
U 8jjli \i ]fid\cc\d\ek cËX]]\ZkXk`fe [\ Z_X$
Zle [\j i`jhl\j `[\ek`Ԅj ~ le i\jgfejXYc\
[li`jhl\jlic\gifa\k%
U ;fZld\ek\i c˄kXk [l i`jhl\ Xl ]li \k ~
d\jli\[\jfe„mfclk`fe[Xejc\gifa\k%
:fek\ok\
C\j ÔZ_\j [\ i`jhl\j jfek [\j [fZld
\ekj
m`mXekj [l gifa\k% <cc\j jfek „kXYc`\j Xl Ôc [\
cË\Xl [l gifa\k \k d`j\j ~ afli \e ]feZk`fe
[\j eflm\cc\j `e]fidXk`fej [`jgfe`Yc\j% <cc\j
ZfeZ\ie\ek kflk\j c\j gXik `\j gi\eXek\j [l
gifa\k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U 8l gi„XcXYc\# [„Zi`i\ cX df[Xc`k„ [Ë\dgcf`
[\cXÔZ_\[\i`jhl\1c\jgifgi`„k„j~[„Zi`i\
gflic\ji`jhl\j#c\j„Z_\cc\j[\gifY
XY`c`k„\k
[Ë`dgXZk%
U Á cË`jjl\ [\j i„le`fej [Ë`[\ek`ÔZXk`fe [\j
i`jhl\j#Zi„\ile\ÔZ_\[\i`jhl\gfliZ_Xhl\
i`jhl\`[\ek `Ԅ\keËXpXekgl†ki\`dd„[`Xk\$
d\ek„c`d`e„%
Ç C\ i`jhl\ \jk [„Ôe` gXi le efd Zflik# le
Zf[\\kle\[\jZi`gk`fejpek_„k`hl\%
Ç C\i`jhl\\jkZXiXZk„i`j„gXij\jgifgi`„k „j1
kpg\[\i`jhl\#eXkli\[\i`jhl\#\kZ%1`c\jk
gfjj`Yc\[\Zi„\i[\jgifgi`„k„jjg„Z`Ôhl\j
[\i`jhl\\e]feZk`fe[lgifa\k%
U <ei`Z_`i cX ÔZ_\ [\ i`jhl\ [\ c˄mXclXk`fe
`e`k`Xc\ [\ jX gifY
XY`c`k„ \k [\ jfe `dgXZk
\e ZXj [ËXggXi`k`fe% :\kk\ „mXclXk`fe j\ ]X`k
[\ dXe` i\ hlXc`kXk`m\ gfli kflj c\j i`jhl\j
[fZld\ek„j%Le\„Z_\cc\[`jZi k\~+mXc\lij
j\ik[\i„]„i\eZ\1
Ç gflicXgifYXY`c`k„1(gfliki jg\lgifYXYc\#
) gfli g\l gifY
XYc\# * gfli gifYXYc\# \k
+gfliki jgifYXYc\2
Ç gfli cË`dgXZk 1 ( gfli `dgXZk ki j ]X`Yc\#
) gfli `dgXZk ]X`Yc\# * gfli `dgXZk `dgfi$
kXek\k+gfli`dgXZkZXkXjkifg_`hl\%
U ;„Zi`i\c\jZXlj\jgfjj`Yc\j[li`jhl\%@cg\lk
pXmf`igclj `\lijZXlj\jgflilei`jhl\\kZ\i$
kX`eji`jhl\jg\lm\ek†ki\c`„j\eki\\lo%
U C`jk\i c\j XZk`fej ~ i„Xc`j\i gfli kiX`k \i c\
i`jhl\%
U Le\ ]f`j Z\j XZk`fej i„Xc`j„\j# gifZ„[\i ~
le\eflm\cc\„mXclXk`fe[li`jhl\%
Seuls les risques
ayant une probabilité ou une gravité
supérieure à
un seuil défini
sont décrits
dans une fiche
de risque.
D„k_f[fcf^`\\kZfej\`cj
U CXÔZ_\[\i`jhl\m`j\~[„Zi`i\#\k~d\kki\
jflj Zfekic\ cX [`d\ej`fe i`jhl\ [l gifa\k%
Gfli \e i\e]fiZ\i cË\]ÔZXZ`k„# `c \jk al[`Z`\lo
[Ë`dgc`hl\i kflj c\j d\dYi\j [\ c˄hl`g\
gifa\k [Xej c\j i„le`fej [Ë`[\ek `ÔZXk`fe [\j
i`jhl\j# Zfdd\ [Xej Z\cc\j [\ [„k\id`eXk`fe
[\jgcXej[ËXZk`fej%
U Kfljc\ji`jhl\je\[f`m\ekgXj[fee\ic`\l~
c˄Zi`kli\ [Ële\ ÔZ_\ [\ i`jhl\% @c \jk g\ik `e\ek
[\c`d`k\ic˄cXYfiXk`fe[\jÔZ_\j[\i`jhl\jXlo
i`jhl\j[fekXldf`ejle\[\j[`d\ej`fejgif$
YXY`c`k„fl`dgXZk \jkZfk„\Xl$[\jjlj[\(% O
Ç0(Ç
8mXekX^\j
O <cc\ d\k i„\cc\d\ek jflj Zfekic\ cX [`d\ej`fe
i`jhl\[lgifa\k\kXjjli\cXkiXƒXY`c`k„[\j[„Z`$
j`fej%
O <cc\Xc`^e\kflk\c˄hl`g\gifa\kjlic\ji`jhl\j~
Zfej`[„i\i\k]XZ`c`k\cXgi„gXiXk`fe[\jZfd`k„j
[\g`cfkX^\%
Gi„ZXlk`fej~gi\e[i\
O C\ji`jhl\jg\lm\ek„mfcl\igXi]f`j[\dXe`
i\
ki jiXg`[\#gXi\o\dgc\#cfij[\cËXl^d\ekXk`fe
[\ cË`dgXZk fl [\ cX gifYXY`c`k„# fl [\ cËXggXi`$
k`fe [Ële\ eflm\cc\ ZXlj\ XjjfZ`„\ ~ Z\ i`jhl\%
:_Xhl\ ÔZ_\ [\ i`jhl\ [f`k †ki\ i„^lc` i\d\ek
i\Zfej`[„i„\# gfli m„i`Ô\i jX g\ik`e\eZ\ m`j$~$
m`j[\cXi„Xc`k„[lgifa\k%
CXÔZ_\[\i`jhl\
Gflihlf`cËlk`c`j\i6
[email protected]
**
[email protected]
*+
C\gcXe[\Zfddle`ZXk`fe[lgifa\k
<O<DGC<;ËLEGC8E;<:[email protected]:[email protected];ËLEGIFA<K
;Ë@[email protected];ËLE<Dy;@8K?ßHL<
Df`j(
Df`j)
Df`j*
Df`j+
Df`j,
:`Yc\\ok\ie\(
:`Yc\\ok\ie\)
:`Yc\`ek\ie\(
:`Yc\¿
GXik`\j
gi\eXek\j
Gflihl`6
DX`i\\k
Zfej\`c
dle`Z`gXc
C`\l
F“6 9\jf`ej\e
D\jjX^\
:fddle`ZXk`fe
Gflihlf`\kgfli Hlf`6
hlf`6
DX`i`\ :feeXŠki\cXjXek„ 8mXeZ\d\ek
[lgifa\k
[lgifa\k#k\el\
[\jaXcfej\k
[lYl[^\k
G„i`f[\
I\jgfejXYc\
D„k_f[\\kk\Z_efcf^`\
[\k\dgj
HlXe[#~hl\cc\ Hl`6
:fdd\ek6
]i„hl\eZ\6
ÁZ_Xhl\
i„le`fe[l
Zfej\`c
dle`Z`gXc
d\ejl\c
:_\][\
gifa\k
Gi„j\eZ\[XejcXi„le`fe
[lZfej\`cdle`Z`gXc#
jli`em`kXk`fe
Gi„j\ekXk`fe[\jkXYc\Xlo
[\Yfi[\k[\cXdXhl\kk\
[\cXd„[`Xk_ hl\\k
[lj`k\N\Y
I\jjfliZ\j
:fdY`\e6
*_\li\jgXidf`j[\
gi„j\eZ\\ei„le`fe#
"Zi„Xk`fe[\j
dXhl\kk\j#
"k\dgj[\
gi„gXiXk`fe[\j
kXYc\Xlo[\Yfi[
¿
:fej\`c
^„e„iXc:>
¿
¿
¿
¿%
¿
¿
?XY`kXekjÆ ¿
lk`c`jXk\lij
¿
¿
¿
¿
¿
¿%
^ff%^c&>^K_A^
CXZfddle`ZXk`fe#
gi\d` i\Zfdg„k\eZ\
[lZ_\][\gifa\k
I„jld„
Insight
:\ikX`ej gifa\kj `dgc`hl\ek [\ efdYi\lo
XZk\lij \k j\im`Z\j# \k `c \jk i\ZfddXe[„
[˄kXYc`i le gcXe [\ Zfddle`ZXk`fe \e [„Ylk
[\gifa\k#gflig\id\kki\~Z_XZle[ËXZZ„[\i
~cË`e]fidXk`fe[fek`cXY\jf`e%
:\gcXe[\Zfddle`ZXk`fe`ek ^i\1
■cË`[\ek`ÔZXk`fe [\j [\jk`eXkX`i\j [\ cË`e]fi$
dXk`fe2
Xk`fe ~ [`]] lj\i
■le\ [\jZi`gk`fe [\ cË`e]fid
iXggfikj[ËXmXeZ\d\ek#[fee„\j#ZXc\e[i`\i#
[fZld\ek Xk`fek\Z_e`hl\#\kZ% 2
lj\ic\j[`m\ij
■c\jd„k_f[\jlk`c`j„\jgfli[`]]
kpg\j[Ë`e]fid
Xk`fe2
■c\j ]i„hl\eZ\j fl [Xk\j hl` gi„Z`j\ek ~
hl\cdfd\ekZ_Xhl\kpg\[Ë`e]fid
Xk`fe\jk
kiXejd`j%
Some projects involve many actors and services, and it is recommended to establish a
communication plan early in the project to
allow everyone to access to the information
they need.
This communication plan includes:
■ the identification of recipients of information;
■ a description of the information to be disseminated (progress reports, data, schedule,
technical documentation, ...);
■ the methods used to distribute various types
of information;
■ the frequency or dates that specify when each
type of information is transmitted.
Ç0)Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U @e]fid\i cË\ej\dYc\ [\j gXik`\j gi\eXek\j
ZfeZ\ie„\j gXi c\ gifa\k fl hl` \e jlY`jj\ek
le`dgXZk%
U Fi^Xe`j\ic\jXZk`fej[\Zfddle`ZXk`fe#\e
[„[l`i\ cX Z_Xi^\ [\ kiXmX`c `e[l`k\# \k cË`ek„$
^i\i[Xejc\jXZk`m`k„j[lgifa\k#gfli^XiXek`i
hlË\cc\jj\ifekY`\ei„Xc`j„\j%
:fek\ok\
C\ gcXe [\ Zfddle`ZXk`fe \jk Zfeƒl le\
]f`j hl\ c\ Z_\] [\ gifa\k X i„Xc`j„ le gi\$
d`\iZX[iX^\[lgifa\k#[\j\j`dgXZkj#\k[\
cË\ej\dYc\[\jgXik`\jgi\eXek\jhl`mfek†ki\
kflZ_„\j%
@c g\lk †ki\ „cXYfi„ \e i\cXk`fe Xm\Z cX [`i\Z$
k`fe[\cXZfddle`ZXk`fe[\cË\eki\gi`j\#gfli
gifÔk\i [l jXmf`i$]X`i\# \k gfli \e ]XZ`c`k\i
cË\o„Zlk`fe^iZ\~lejflk`\egclj]fik%
U :_Xhl\XZk`fe[\Zfddle`ZXk `feX$k$\cc\„k„
X]]\Zk„\~leXZk\li[lgifa\k6
U C\ gcXe [\ Zfddle`ZXk`fe gi„mf`k$`c le [`j$
gfj`k`] [\ i\Zl\`c \k [\ kiX`k\d\ek [\j i„XZ$
k`fejjlic\gifa\k6
U :fdd\ekcX[`i\Zk`fe\jk$\cc\`dgc`hl„\[Xej
c\gcXe[\Zfddle`ZXk`fe6
U C\Zc`\ekX$k$`cmXc`[„c\gcXe[\Zfddle`ZX$
k`fe6
U C\ gcXe [\ Zfddle`ZXk`fe Zfek`\ek$`c le
gcXee`e^[\jXZk`fej[\Zfddle`ZXk`fe6
U C\ gcXe [\ Zfddle`ZXk`fe \jk$`c Zf_„i\ek
Xm\Zc\j^iXe[jaXcfej[lgifa\k6 O
[email protected]
*+
« La communication
requiert 25 %
du temps
du dirigeant »,
Chester Barnard.
:fdd\ekcËlk`c`j\i6
( @[\ek`Ô\i cË\ej\dYc\ [\j gXik `\j gi\eXek\j
[lgifa\k%
) J\^d\ek\i Z\j gXik`\j gi\eXek\j \e [`]]„$
i\ekj^iflg\jZ`Yc\j%
* ;„k\id`e\ic\jkpg\j[\d\jjX^\jhl\cËfe
jfl_X`k\[`]]lj\i~Z_Xhl\^iflg\Z`Yc\%
+ J„c\Zk `fee\ic\jdfp\ej[\Zfddle`ZXk`fe
ZfdgXk`Yc\jXm\ZcXZlckli\[Ë\eki\gi`j\%
, ykXYc`ileYl[^\kgi„m`j`fee\c[\Zfddle`$
ZXk`fe~`ek„^i\iXlYl[^\k[lgifa\k%
- D\kki\ \e gcXZ\ le gifZ \jjlj [\ Zfekic\
XÔe[˄mXcl\icË\]ÔZXZ`k„[lgcXe[\Zfddle`$
ZXk`fe~kflkdfd\ek%
8mXekX^\j
O CXd`j\\egcXZ\[Ële\Zfddle`ZXk`fei„^lc`
i\
i„[l`kc\ji`jhl\j[\ild\lij\k[\g\lijXjjf$
Z`„\jXlgifa\k%
O CXkiXejgXi\eZ\]Xmfi`j\cËXZZ\gkXk`fe[lZ_Xe$
^\d\ek^„e„i„gXic\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O Lk`c`j\i[\jjlggfikj[\Zfddle`ZXk`fej`dgc\j%
O Üki\~c˄Zflk\[\ji„XZk`fej[\Z_XZle%
D„k_f[fcf^`\\kZfej\`cj
O :fddle`hl\igclkkcXi^\d\ek#jXejgfliXlkXek
M„i`Ô\icXifYljk\jj\[lgcXe[\Zfddle`ZX$
k`fe\ei„gfe[XekXlohl\jk`fejjl`mXek\j1
U Kflk\j c\j Z`Yc\j fek$\cc\j „k„ gi`j\j \e
Zfdgk\6
Ç0*Ç
efp\ic\j^\ejjfljcË`e]fidXk`fe%
cË\ogc`ZXk`fe \k cX [`jg
fe`Y`c`k„ [\
cË`e]fidXk`fe%
O =Xmfi`j\i
C\gcXe[\Zfddle`ZXk`fe[lgifa\k
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]
*,
C\jgi„ZXlk`fejali`[`hl\j
;<[email protected]ß><J;8EJC<JHL<[email protected]<[email protected]
;<E<G8JKFD9<I
C\[„c`k[\dXiZ_Xe[X^\
<eki\gi`j\Zc`\ek\
;`i`^\Xekj`^eXkX`i\
[lZfekiXk
yhl`g\gifa\k
:_\][\gifa\k
Gi\jkXkX`i\
=flie`jj\li[\gi\jkXk`fej
Contrat signé
;`i`^\Xekj`^eXkX`i\
[lZfekiXk
Définition puis validation
des prestations attendues
I\jgfejXYc\_`„iXiZ_`hl\
[lgi\jkXkX`i\
Contrat de travail
lien de subordination
C\i`jhl\[Ë`dd`ok`fe
<eki\gi`j\Zc`\ek\
=flie`jj\li
Compte-rendu i„Xc`jXekleZfekiXkXm\ZfYc`^Xk`fe
d’avancement
[\i„jlckXk
yhl`g\
[l]flie`jj\li
yhl`g\gifa\k
Pas de directive
ni de nouvelles contraintes
sur la manière de faire
<ei„jld„
Insight
CX i„Xc`jXk`fe [Ële gifa\k e„Z\jj`k\ i„^lc` i\$
d\ek c\ i\Zflij ~ [\j ]flie`jj\lij% ) gf`ekj
[ËXkk\ek`fe[f`m\ek†ki\d`jjfljZfekic\1
Xk`fej _fij
■ ;Xej c\ ZXj [ËXZ_Xk [\ gi\jk
ZfekiXk [Ë`ek„i`d# c\ c`\e [\ jlYfi[`eXk`fe
[f`k `dg„iXk`m\d\ek i\jk\i \eki\ c\ gi\j$
kXkX`i\\kcXjfZ`„k„cË\dgcfpXek#gfli„m`k \i
c\[„c`k[\dXiZ_Xe[X^\%
■ ;Xejc\ZXj[ËleZfekiXkgXjj„Xm\Zle\fYc`$
^Xk`fe [\ i„jlckXk# c˄hl`g\ gifa\k m\`cc\iX ~
e\gXjXaflk\i[Ë\o`^\eZ\jfl[\ZfekiX`ek\j
\eZflij[\gifa\k#jXejXlki\X[XgkXk`fe[l
ZfekiXk#gfli„m`k \ihl\c\]flie
`jj\ligl`jj\
aljk`Ô\i[\e\gcljk\e`ic\ji„jlckXkjZfem\$
elj%:Ë\jkc\i`jhl\[Ë`dd`ok`fe%
The implementation of a project requires the
regular use of suppliers. 2 points of attention
must be brought under control:
■In the case of purchase of services out of interim agreement, subordination must remain
between the provider and the company that
employs him. This prevents the illegal subcontracting.
■In the case of a contract with an obligation
of result, the project team will make sure not
to add requirements or constraints during
the project without further adaptation of the
contract, to avoid the supplier to justify from
not achieving the objectives. This is the risk
of interference.
Ç0+Ç
Gflihlf`cËlk`c`j\i6
:fdd\ekcËlk`c`j\i6
FYa\Zk`]
ykXg\j
J\ gi„dle`i [\j [\lo g` ^\j \jj\ek`\cj hl`
^l\kk\ek c\j Z_\]j [\ gifa\k [Xej c\lij i\cX$
k`fejXm\Zc\lij]flie`jj\lij1
U C\[„c`k[`k½[\dXiZ_Xe[X^\¾[XejcËXZ_Xk
[\gi\jkXk`fej`ek\cc\Zkl\cc\j#gflmXekZfe[l`i\
~ [\j jXeZk`fej g„Zle`X`i\j fl [\j g\`e\j
[Ë\dgi`jfee\d\ek# gfli c\j g\ijfee\j i\j$
gfejXYc\j[\cXjfZ`„k„]flie`jj\liZfdd\[\
cXjfZ`„k„Zc`\ek%½Kflk\fg„iXk`fe~YlkclZiX$
k`] [\ ]flie`kli\ [\ dX`e$[ËÅlmi\ hl` X gfli
\]]\k[\ZXlj\ilegi„al[`Z\XljXcXi`„hlË\cc\
ZfeZ\ie\fl[˄cl[\icËXggc`ZXk`fe[\j[`jgfj`$
k`fej[\cXcf`#[\i ^c\d
\ekfl[\Zfem\ek `fe
fl XZZfi[ Zfcc\Zk`] [\ kiXmX`c# fl ½dXiZ_Xe$
[X^\¾#\jk`ek\i[`k\¾8ik`Zc\C/)*($([l:f[\
[l kiXmX`c % C\ [„c`k [\ dXiZ_Xe[X^\ \jk „kX$
Yc`cfijhl\c\gi\jkXkX`i\`ek\im`\ekXlj\`e[\
c˄hl`g\ gifa\k Zfdd\ le „hl`g`\i [\ cË\eki\$
gi`j\#XcfijhlË`c[\miX`kgi\e[i\j\j[`i\Zk`m\j
Xlj\`e[\jfe\eki\gi`j\\dgcfp\lj\%
U C\ i`jhl\ [Ë`dd`ok `fe# [fek cX Zfej„h
l\eZ\
\jkcXgfjj`Y`c`k„gflile]flie`jj\li[\e\gclj
k\e`i jfe fYc`^Xk`fe [\ i„jlckXkj `e`k`Xc\d\ek
„kXYc`\ [Xej c\ ZfekiXk% @c `ek\im`\ek cfijhl\ c\
[fee\li[Ëfi[i\jË`dd`jZ\[XejcXi„Xc`jXk`fe[\
cXgi\jkXk`fe#\e`dgfjXekle\dXe` i\[\]X`i\
fl le\ eflm\cc\ ZfekiX`ek\ ~ jfe ]flie`jj\li%
C\ ]flie`jj\li g\lk e\ gclj †ki\ k\el i\jgfe$
jXYc\[\cXefe$Xkk\`ek\[li„jlckXkXkk\e[l%
( ;„Ôe`igi„Z`j„d\ekc\jc`miXYc\jXkk\e[lj\k
c\j ZXiXZk„i`jk`hl\j [\ cX gi\jk Xk`fe Xkk\e[l\
[Xejc\ZX[i\[lZfekiXk[„Ôe`%C\g`cfkX^\[\
cXi\cXk`fej\]\iXjliZ\kk\j\lc\YXj\%
) ykXYc`i c\j df[Xc`k„j [\ ]feZk`fee\d\ek
Xm\Zc\]flie`jj\li1
Ç ;XejcXjflj$kiX`kXeZ\[\gi\jkXk`fej#[„Ôe`i
c\j i ^c\j [\ ]feZk`fee\d\ek Xm\Z c\ gi\j$
kXkX`i\% D\kki\ \e gcXZ\ [\j Zfe[`k`fej [\
kiXmX`cjXeji`jhl\1j`c\gi\jkXkX`i\[`jgfj\
[Ële\ X[i\jj\ „c\Zkife`hl\ gifa\k# Z\cc\$Z`
[`jgfj\ [Ële\ \ok\ej`fe [l kpg\ ½ \ok ¾ fl
½\ok\ie\¾%
Ç ;Xej c\j ZfekiXkj Xm\Z fYc`^
Xk`fe [\ i„jlc$
kXkj 1 [„Ôe`i c\j df[Xc`k„j [\ Zfdgk\j$i\e$
[lj[ËXmXeZ\d\ek1g„i`f[`Z`k„\keXkli\[\j
`e]fidXk`fejkiXejd`j\j%
[email protected]
*,
Les risques
juridiques
sont réels dans
les projets. Leurs
conséquences
peuvent être
insoutenables pour
les entreprises.
D„k_f[fcf^`\\kZfej\`cj
D†d\ j` c\ Z_\] [\ gifa\k X g\l [\ i`jhl\j
[ˆki\g\ijfee\cc\d\ek\eZXlj\[Xejc\j[\lo
g` ^\j ZfeZ\ie„j# `c \jk [\ jfe ic\ \jj\ek `\c
[\ gifk„^\i jfe \eki\gi`j\ \k j\j [`i`^\Xekj
\ed\kkXek\egcXZ\c\ji ^c\j[\]feZk `fee\$
d\ekX[Xgk„\j% O
:fek\ok\
CËXZ_Xk [\ gi\jk Xk`fej `ek\cc\Zkl\cc\j g\id\k
[\ dfY`c`j\i [\j Zfdg„k \eZ\j XYj\ek\j \e
`ek\ie\\kX`ej`[\i„Xc`j\i[\jkZ_\j[\gif$
a\kjflm\ek`e_XY`kl\cc\jgflicË\eki\gi`j\%
CX ZfekiXZklXc`jXk`fe jflj cX ]fid\ [ËfYc`^X$
k`fe[\i„jlckXkj\jk^„e„iXc\d\ekgcljXmXe$
kX^\lj\ gfli c\ Z_\] [\ gifa\k# gfli g\l hl\
c\j Zfe[`k`fej jf`\ek i\hl`j\j 1 ZXgXZ`k„ ~
\ogc`Z`k\igi„Z`j„d\ekc\i„jlck XkÔeXcXkk\e[l#
\kZXgXZ`k„~kiflm\ile]flie`jj\liXZZ\gkXek
[\jË\e^X^\ijlile\fYc`^Xk`fe[\i„jlckXk%
Ç0,Ç
8mXekX^\j
O ym`k\i [\j g`
^\j hl` g\lm\ek Xmf`i [\j Zfej„$
hl\eZ\j e„]Xjk\j jli c\ gifa\k 1 XYXe[fe [\
cËfYc`^Xk`fe[\i„jlckXk#[„c`k[\dXiZ_Xe[X^\%
Gi„ZXlk`fej~gi\e[i\
O C\ji
^c\jd`j\j\egcXZ\gfli„m`k \ic\[„c`k[\
dXiZ_Xe[X^\ fek gfli Zfej„hl\eZ\ [\ c`d`k\i
cË`ek„^iXk`fe [l gi\jkXkX`i\ [Xej cX m`\ Zfcc\Z$
k`m\ [\ cË\eki\gi`j\ Zc`\ek\% @c g\lk \e i„jlck\i
le\[„dfk`mXk`fe#mf`i\le\[„dfY`c`jXk`fe%Gfli
c`d`k\i c\j `dgXZkj e„^Xk`]j# @c \jk `dgfikXek [\
cl`\ogc`hl\ic\jiX`jfej[\c\lid`j\\egcXZ\%
C\jgi„ZXlk`fejali`[`hl\j
© Dunod – Toute reproduction non autorisée est un délit.
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
C\kXYc\Xl[\ZfdgXiX`jfe
[\jf]]i\ji\ƒl\j
[email protected]
*-
C<K89C<8L;<:[email protected];<JF==I<JI<xL<J
Gifa\k1
:i`k i\j
8gg\c[Ëf]]i\j1
Gf`[j
I\jgfejXYc\[\cËXZ_Xk1
=flie`jj\li8
=flie`jj\li9
;Xk\1%%&%%&¿%
=flie`jj\li:
ymXclXk`fe ymXclXk`fe ymXclXk`fe ymXclXk`fe
ymXclXk`fe ymXclXk`fe
gfe[„i„\
gfe[„i„\
gfe[„i„\
:i`k i\jhlXc`k„
I„gfej\~cX]feZk`fe(
I„gfej\~cX]feZk`fe)¿
:i`k i\j[\Zf”kj
:f”kj[ËXZhl`j`k`fe
:f”kj[\dX`ek\eXeZ\
:f”k^cfYXc[\gfjj\jj`fe :i`k i\`eefmXk`fe
:i`k i\j]flie`jj\li
Jfc`[`k„]`eXeZ` i\
CfZXc`jXk`fe
8gk`kl[\~kiXmX`cc\i\egifa\k
;„m\cfgg\d\ek[liXYc\
:i`k i\jc`„j~cX]flie`kli\
E`m\Xl[\j\im`Z\
:XgXZ`k„~k\e`ic\aXcfe[lgifa\k I„XZk`m`k„
KFK8C
KfkXc]flie`jj\li81
KfkXc]flie`jj\li91
KfkXc]flie`jj\li:1
I„jld„
Insight
C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\ƒl\j
\jkle[\jg`mfkj[lgifZ\jjlj[ËXZ_Xk[\gif$
[l`kfl[\j\im`Z\%Jfedf[ c\g\lk†ki\„kXYc`
gXic\j\im
`Z\XZ_Xk#\k`c\jkX[Xgk„~cXjg„$
Z`ÔZ`k„ [\j XZ_Xkj [Xej c\j gifa\kj% J\j gi\$
d` i\j c`^e\j Zfdgi\ee\ek cX c`jk\ jg„Z `Ôhl\
[\jY\jf`ej~jXk`j]X`i\gXicËXZ_XkZfeZ\ie„%
Gl`j#Xl]li\k~d\jli\[l[„iflc\d\ek[lgif$
Z\jjlj XZ_Xk# \k [\j [`]]„i\ek\j f]]i\j i\ƒl\j#
c\ kXYc\Xl \jk Zfdgc„k„ [\j „mXclXk`fej jli
Z_XZle [\j Zi`k i\j [„Ôe`j% :\cX g\id\k [\
gif[l`i\ [\j „mXclXk`fej gfe[„i„\j hl` jfek
Zldlc„\jgXi]flie`jj\li%@c\ei„jlck\leZcXj$
j\d\ek[\j]flie`jj\lij#[fekc\jgi\d`\ijjfek
^Xi[„jgflic\jg_Xj\jÔeXc\j[\e„^fZ`Xk`fe%
The table to compare received tenders is one
of the cornerstones of the product or service
purchase process. His model can be established
by the purchasing department, and it is adapted
to the specific procurement in projects. His first
lines include specific list of requirements to be
met by the relevant purchase.
Then, as the procurement process unfolds,
and when the various offers are received, the
table is completed with assessments on each
criterion. This allows to produce ratings which
are aggregated by supplier. The result is a
ranking of the suppliers, the first of which are
selected for the final stages of negotiation.
Ç0-Ç
;[email protected]<I* GIyM [email protected]<J:FéKJ&;[email protected]&[email protected]<J
FYa\Zk`]
U ;„Ôe`i cË\ej\dYc\ [\j Zi`k i\j a priori hl`
mfekg\id\kki\[\Z_f`j`ic\]flie`jj\lii\k\el
gflileXZ_Xk[fee„#X`ej`hl\c\lijgfe[„iX$
k`feji\cXk`m\j%
U :fdgXi\i [\ dXe` i\ fYa\Zk`m\ c\j f]]i\j
i\ƒl\j#gfligflmf`iZ_f`j `icXd\`cc\li\f]]i\#
\k X`ej` j\ gi„dle`i [˄m\ekl\cj jflgƒfej [\
ZfeÕ`kj[Ë`ek„i†kj%
:fek\ok\
C\ kXYc\Xl [\ ZfdgXi X`jfe \jk Xljj` lk`c`j„
[Xej c\j j\im`Z\j XZ_Xk gfli c\j XZ_Xkj efe$
gifa\kj%@c\jk[feZal[`Z`\lo[\j\gifZli\ic\
df[ c\[\kXYc\Xl[lj\im`Z\XZ_Xk#jË`c\o`jk\#
\k[ËXggfik\i[\jX[XgkXk`fejgifa\kj`e„Z\j$
jX`i\%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U ykXYc`i [ j c\ [„Ylk [\ cX ZfejlckXk`fe cX
c`jk\ [\j Zi`k i\j hl` mfek †ki\ lk`c`j„j gfli
[„gfl`cc\i c\j f]]i\j% ykXY
c`i Xljj` c\j Zf\]Ô
$
Z`\ekj [\ gfe[„iXk`fe ~ Xggc`hl\i ~ Z_XZle
[Ë\lo#\kc\kpg\[˄Z_\cc\[˄mXclXk`felk`c`j„\%
Le\„Z_\cc\[\'~,fl[\'~('\jkZfddl$
e„d\ekX[d`j\%
U :fddle`hl\ikflkflgXik`\[\Z\jZi`k i\j
[Xej c\ [fjj`\i [\ ZfejlckXk`fe% @c \jk i\Zfd$
dXe[„[Ë`ek„^i\icXgXik`\½:i`k i\jhlXc`k„¾
[Xej c\ [fjj`\i [\ ZfejlckXk`fe# gfli hl\ c\j
]flie`jj\lij [fee\ek c\lij i„gfej\j [`i\Z$
k\d\ek [Xej Z\ kXYc\Xl# Xjjfik`\j [\ c\lij
Zfdd\ekX`i\j\kaljk`ÔZXk`fej%
U I\dgc`i c\j ½ :i`k i\j ]flie`jj\li ¾ XmXek
d†d\cXi„Z\gk`fe[\jf]]i\j#ZXic\ji„gfej\j
eË\e[„g\e[\ekgXj%
U 8eXcpj\i c\j f]]i\j le\ ~ le\# \e Zfdd\e$
ƒXekgXic\jZi`k i\jhlXc`k„%GfliZ_Xhl\]feZ$
k`fe#gifZ„[\i~c˄mXclXk`fe#[\gi„]„i\eZ\\e
^iflg\ gcli`[`jZ`gc`eX`i\ `ek„^iXek [\j efe$
jg„Z`Xc`jk\j# gfli ^XiXek`i cX Zfdgi„_\ej`fe
[\cXi„gfej\%
U Jfdd\i c\j „mXclXk`fej gfe[„i„\j# \k
Zfejkil`i\c\ZcXjj\d\ek[\j]flie`jj\lij%
U <oZcli\ c\j ]flie`jj\lij ki j [„ZXc„j m\ij
c\YXj%:_f`j `igflile\c`jk\i\jki\`ek\short
list c\j ) fl * ]flie`jj\lij c\j d`\lo gcXZ„j#
\kZfek`el\ic\gifZ \jjljXZ_Xk1e„^fZ`Xk`fe#
Z_f`o\kZfekiXZklXc`jXk`fe%
Comparer avec
rigueur les offres
des fournisseurs,
pour faire le bon
choix, et éviter
les conflits
d’intérêts.
D„k_f[fcf^`\\kZfej\`cj
U :\ikX`ej Zi`k i\j g\lm\ek †ki\ i„[_`Y`kf`i\j
jË`cje\jfekgXjjXk`j]X`kj%C\kXYc\Xl[f`kc\j
d\ek`fee\i%
U :\ikX`e\j „mXclXk`fej i\jk\ek jlYa\Zk`m\j
½:i`k i\j`eefmXk`fe¾#½I„XZk`m`k„¾ %@c\jk
`dgfikXek [\ c\j gfj\i ~ gclj`\lij# [Xej le\
[„dXiZ_\gXik`Z`gXk`m\\kjXejcf^`hl\_`„iXi$
Z_`hl\%
U @c\jkgi„]„iXYc\[\i\dgc`ic\jZi`k i\j[\Zf”kj
\e[\ie`\i#gflihlË`cje\m`\ee\ekgXj`eÕl\e$
Z\i[\dXe` i\`eZfejZ`\ek\c\j„mXclXk`fej[\j
Xlki\jZi`k i\jgi„]„i\eZ\`eZfejZ`\ek\gXi] f`j
[\cXjfclk`fecXdf`ejZ_ i\#hlXe[cXgi\jj`fe
jlic\Yl[^\k[lgifa\k\jk]fik\ % O
Ç0.Ç
8mXekX^\j
O :_f`j`i
c\j [\lo fl kif`j ]flie`jj\lij c\j gclj
X[Xgk„j gfli i„Xc`j\i le gif[l`k fl le j\im`Z\#
gflicXeZ\icXg_Xj\[\e„^fZ`Xk`feÔeXc\XmXek
Z_f`o%
O JËXjjli\ihl\c\]flie`jj\lij\iXZ_f`j`jli[\j
Zi`k i\jkXe^`Yc\j\k`eZfek\jkXYc\j%
Gi„ZXlk`fej~gi\e[i\
O Gi„gXi\ic\jZi`k
i\j[\Z_f`o[ jc\[„Ylk[\cX
ZfejlckXk`fe#gflic\jZfddle`hl\i[XejcËXgg\c
[Ëf]]i\j#\kc\jlk`c`j\i[\dXe` i\aljk\[Xejc\
[„gfl`cc\d\ek%
i\j[\Z\kXYc\Xl\e^iflg\gcl$
O I\dgc`ic\jZi`k
i`[`jZ`gc`eX`i\gfli\ei\e]fiZ\icXg\ik`e\eZ\%
C\kXYc\Xl[\ZfdgXiX`jfe[\jf]]i\ji\ƒl\j
Gflihlf`cËlk`c`j\i6
[email protected]
*-
;[email protected]<I
+
[email protected]<I
C<GIFA<K
C
\jfYa\Zk`]j[lgifa\kfek„k„[„Ôe
`j#\kc\Z_\][\gifa\kjX`khl`]X`khlf`#gflihlXe[#
gfli ZfdY`\e# \k Xm\Z hl\cj i`jhl\j C\j kZ_\j [l gifa\k jfek cXeZ„\j# \k `c ]Xlk
jËXjjli\ihl\kflkj\[„iflc\Zfe]fid„d\ekXlogi„m`j`fej¿flefe%
C\g`cfkX^\gfli^Xi[\ic\ZXg
;\cXd†d\dXe` i\hlËleeXm`^Xk\lihl`kiXm\ij\cËXkcXek`hl\#c\Z_\][\gifa\kjË`dgfj\
[\j i\c\m„j [\ gfj`k`fe c\j gclj i„^lc`\ij gfjj`Yc\j gfli `[\ek `Ô\i jË`c \jk kflaflij Xc`^e„
jlijfeZXg%
C\g`cfkX^\[lgifa\kj\i„Xc`j\[feZ[\dXe` i\Zfek`el\\kg\id\k[\[„k\Zk\ic\j„ZXikj
gXi iXggfik Xlo gi„m`j`fej% 8m\Z jfe „hl`g\# c\ Z_\] [\ gifa\k „cXYfi\ Xcfij [\ eflm\cc\j
gi„m`j`fej[Xejc\Ylk[\i„Xaljk\icXkiXa\Zkf`i\[lgifa\k%
@e`k`Xc`j\i
c\gifa\k
:X[i\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
C\gifa\kZfej`jk\[feZ~gi„mf`igflig`cfk\i#\kg`cfk\igflii\$gi„mf`i
G`cfk\igfliiXjjli\ic\ZfddXe[`kX`i\
LeZfddXe[`kX`i\dXc`e]fid„\jkleZfddXe[`kX`i\`ehl`\k#\kleZfddXe[`kX`i\`ehl`\k
g\lk[\m\e`ileZfddXe[`kX`i\X^i\jj`]
;\lo ]fidXkj [\ [fZld\ek g\id\kk\ek [\ jkilZkli\i c\j `e]fidXk`fej ~ „cXYfi\i \k ~
Zfddle`hl\i1
Ç0/Ç
;[email protected]<I
U c\ kXYc\Xl [\ Yfi[ [l gifa\k# gfli Zfddle
`hl\i [\ dXe` i\ j`dgc\ \k ^iXg_`hl\ c˄kXk
[\jXek„[lgifa\k2
U c\iXggfik[ËXmXeZ
\d\ek[lgifa\k#hl`[„kX`cc\cXj`klXk `fe~[Xk\[lgifa\k#gfli\e]XZ`$
c`k\icËXeXcpj\#\kgfli\e^Xi[\icXkiXZ\kflkXlcfe^[lgifa\k%
D„k_f[\j[\d\jli\[\cËXmXeZ
\d\ekZfdgc„d\ekX`i\j
+
*d„k_f[\j[\ZXcZlcjfekjpdYfc`hl\j[lg`cfkX^\[\gifa\k1
U cËXmXeZ\d\ek g_pj`hl\ g\id\k [\ dXe` i\ ÔXYc\ [\ hlXek `Ô\i c˄kXk [ËXmXeZ\d\ek [\j
kiXmXlo#kZ_\~kZ_\2
U cXmXc\liXZhl`j\\jkle`e[`Z
Xk\li[„[l`k[\cËXmXeZ \d\ekg_pj`hl\#hl`[fee\le\m`j`fe
dfe„kX`i\[\cËXmXeZ \d\ekg_pj`hl\#\k[\c˄kXk[\jXek„[lgifa\k2
U c\j`e[`Z\j[\g\i]fidXeZ\\eZf”k\k\e[„cX`#hl`]fidXc`j\ekcXj`klXk`fe[lgifa\k%
C\g`cfkX^\#gi„fZZlgXk`fe[\kflk\c˄hl`g\[\gifa\k
@ceËpXgXj[\Yfeg`cfk X^\jXeji\dfek „\ÔXYc\
[Ë`e]fidXk`fej [l k\iiX`e% Kflj c\j XZk\lij gif$
a\kjfekdfY`c`j„jgflii„Xc`j\ic\jkiXmXlo#dX`j
Xljj` gfli ]X`i\ jXmf`i ~ hl\c e`m\Xl [ËXmXeZ\$
d\ek `cj j\ kiflm\ek# hl\cc\j [`]Ô
Zlck„j `cj i\e$
Zfeki\ek#hl\cji`jhl\jjfek\ekiX`e[˄mfcl\i%
[email protected]<
*. GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek%%%%%%%%%%%%%%%%%%%%%%%(''
*/C\kXYc\Xl[\dXŠki`j\[\jc`miXYc\j%%%%%%%%%%%%%%%%%%%%%%%%%% (')
Le\[\jZc„j[lYfe]feZk`fee\d\ek[lg`cfkX^\\jk
[\kiXmX`cc\i\eZfeÔXeZ\Xm\Zc\jXZk\lijgifa\k1
*0C\kXYc\Xl[\j_pgfk_ j\jgi`j\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%('+
U C\Z_\][\gifa\kdfeki\hl\kflk\jc\j`e]fi$
+'C\[`X^iXdd\[\>XekkXm\ZXmXeZ\d\ek%%%%%%%%%%%%%% ('-
dXk`fej jfek gi`j\j \e Zfdgk\# hl\cc\ hl\ jf`k
cXj`klXk`fe#]XmfiXYc\fl[„]XmfiXYc\%
+( CËXmXeZ\d\ekg_pj`hl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%('/
U I`\e eË`em`k\ c\j XZk\lij gifa\k ~ ZXZ_\i fl ~
+)CXmXc\liXZhl`j\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(()
kiXej]fid\ile\j`klXk`fegflij\gifk„^\ig\i$
jfee\cc\d\ek%
+*C\ZfeZ\gk[Ë@G:\k[Ë@G;%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((-
U C˄kXk [Ë\jgi`k hl` i ^e\ Xl j\`e [\ c˄hl`g\
g\id\k ~ Z_Xhl\ XZk\li [Ë\ogi`d\i c\j Xc\ik\j
hl` c\li j\dYc\ek e„Z\jjX`i\j# jXej j\ d\kki\
\lo$d†d\j\e[Xe^\i%
C\ji\c\m„j[ËXmXeZ \d\ek[f`m\ekj\]X`i\[Xej
c\ ZX[i\ [\ i„le`fej i`kl\cc\j# hl` g\id
\kk\ek
[Ë`ejkXcc\i le k\dgf [Xej c\ gifa\k# Zfdd\ le
YXkk\d\ek [\ ZÅli# \k [\ gi„j\im\i cË\e^X^\$
d\ek[\cË\ej\dYc\[\j„hl`g`\ij%
Ç00Ç
++C\kXYc\Xl[\Yfi[[lgifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ((/
+,C\gifZ\jjlj[\dXŠki`j\[\jdf[`ÔZXk`fej%%%%%%%%%%% ()'
+-CX[\dXe[\[\df[`ÔZXk`fe%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()+
+.C\kXYc\Xl[\dXŠki`j\[\j_\li\jgXjj„\j%%%%%%%%%%%%% ()+/C\kXYc\Xl[\dXŠki`j\[\jXZ_Xkj%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ()/
+0CXÔZ_\XZk`fei`jhl\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*'
,'CXdXki`Z\[\ji`jhl\j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*)
[email protected]
*.
GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek
JKIL:KLI<;ËLEI8GGFIK;Ë8M8E:<D<EK
IXggfik[ËXmXeZ\d\ek
@% J`klXk`fe^„e„iXc\[lgifa\k
8ggi„Z`Xk`fe^cfYXc\#jXk`j]XZk`feZc`\ek`ek\ie\&\ok\ie\ #
c`miXYc\j#Zf”kj#[„cX`j#i\jg\ZkgifZ„[li\jhlXc`k„#i`jhl\j#\kZ%
@@% C\j]X`kjdXihlXekj
;\gl`jc\[\ie`\iiXggfik[\j`klXk`fe[\gifa\k#\kc\li
`dgXZk\eg\i]fidXeZ\#Zf”kj#[„cX`ji`jhl\j#jXk`j]XZk`fe
[\jgXik`\j`ek„i\jj„\j
@@@%C\jc`miXYc\j
C`miXYc\j[\cXg„i`f[\gXjj„\#c`miXYc\j[\cXg„i`f[\~m\e`i
@M% C\j[„cX`j
ykXg\jXkk\`ek\jg\e[XekcXg„i`f[\#„kXg\jgi„ml\jgfli
cXgifZ_X`e\g„i`f[\#XZk`fejZfii\Zk`m\jgifgfj„\j#gcXee`e^
[\>Xekki„m`j„#gi`eZ`gXc\j„mfclk`fej#[`X^iXdd\k\dgj&k\dgj
M% C\jZf”kj\ei\jjfliZ\j_ldX`e\j
KXYc\Xl[\dXŠki`j\[\j_\li\jgXjj„\j#gi`eZ`gXc\j
„mfclk`fej#Zfdd\ekX`i\jlic\i\jk\~]X`i\#gifgfj`k`fej
[ËXZk`fej#[`X^iXdd\[\jl`m`[\j_\li\j
[email protected]%C\jZf”kj\eXZ_Xk[\dXk„i`\cj&„hl`g\d\ekj
KXYc\Xl[\dXŠki`j\[\jZf”kj[ËXZ_Xk#gi`eZ`gXc\j„mfclk`fej#
Zfdd\ekX`i\jlic\i\jk\~[„g\ej\i#gifgfj`k`fej[ËXZk`fej#
[`X^iXdd\[\jl`m`[\j[„g\ej\j
[email protected]@% Jpek_ j\]`eXeZ` i\
[email protected]@@% I`jhl\j
I\^`jki\[\ji`jhl\j#dXki`Z\[\ji`jhl\j%
<ei„jld„
Insight
C\iXggfik[ËXmXeZ\d\ek\jkle[fZld\ekgif$
[l`kgXic\Z_\][\gifa\k~`ek\imXcc\i„^lc`\i
jlic\gifa\k%@c[i\jj\c˄kXk[\jc`\lo#]fid
Xc`j\
c\j ]X`kj dXihlXekj ~ cX [Xk\ [\ i„[XZk `fe# \k
gi„j\ek\cXi\$gi„m`j`fe~Ôe[\gifa\k%
@cZfejk`kl\cXg`\ii\Xe^lcX`i\[\cXZXg`kXc`jX$
k`fe [\ cË\og„i`\eZ\ [l gifa\k# \e g\id\kkXek
lejkfZbX^\[\j`e]fidXk`fejkflkXlcfe^[l
gifa\k%
The progress report is a document produced
by the project manager at consistent intervals
throughout the project. It builds a progress
status chart, formalizes the principal events
and introduces the forecast at completion of
the project.
It constitutes the keystone of the project
experience formalization by allowing for data
storage throughout the project.
Ç(''Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C˄cXYfiXk`feg„i`f[`hl\[liXggfik[ËXmXeZ\$
d\ek[\gifa\kg\id\kXlZ_\][\gifa\k[\1
U ZXg`kXc`j\ic\j`e]fidXk`fej2
fikXlg`cfk X^\Xl
U gi\e[i\[li\ZlcgXiiXgg
hlfk`[`\e[lgifa\k\k[\jfe„hl`g\2
U Zfddle
`hl\i ]fid\cc\d\ek m\ij c\j gXik `\j
`ek„i\jj„\j1[„c`mi\iZ\[fZld
\ekXl[fee
\li
[Ëfi[i\# \k c\ d\kki\ ~ [`jg
fj`k`fe Xlo [`]]„$
i\ekjd\dYi\j[\c˄hl`g\[\dXeX^
\d\ek[\
gifa\k%
:fek\ok\
C\ iXggfik [ËXmXeZ\d\ek [\ gifa\k `ek ^i\
[\j flk`cj [\ g`cfkX^\ mlj gXi X`cc\lij [Xej
Z\k flmiX^\ 1 gcXee`e^ [\ >Xekk# [`X^
iXdd\
k\dgj&k\dgj# kXYc\Xl [\ dXŠk i`j\ [\j _\li\j
gXjj„\j#kXYc\Xl[\dXŠki`j\[\jZf”kj[ËXZ_Xk#
i\^`jki\[\ji`jhl\j#dXki`Z\[\ji`jhl\j%
C\iXggfik[ËXmXeZ\d\ek]X`kgXik`\[\cXjkiX$
k„^`\ [\ [fZld\ekXk`fe \k [\ Zfddle`ZXk`fe
[lgifa\k%
[email protected]
*.
U =fidXc`j\ic\iXggfik[ËXmXeZ\d\ek%
U ;`]]lj\i Xlgi j [\ cX Z`Yc\ [„Ôe
`\ [Xej c\
gcXe [\ dXeX^\d\ek [\ gifa\k% JkfZb\i c\
Le rapport
i„jlckXk[XejcXYXj\[fZld\ekX`i\%
d’avancement
D„k_f[fcf^`\\kZfej\`cj
rassemble
C\iXggfik[ËXmXeZ\d\ek\jkle[fZld\ek]fik l’ensemble
[l[„iflc\d\ek[lgifa\k%@ccX`jj\iXle\kiXZ\ des informations
[liXYc\#hl`j\iX\ogcf`k„\kflkXlcfe^[lgif$ significatives
a\k\kXljj`cfij[\jXeXcpj\j[\i\kfli[Ë\og„$ d’un projet au cours
i`\eZ\ \e Ôe [\ g_Xj\ \k \e Ôe [\ gifa\k% @c de son exécution.
\jk `dgfikXek# gfli c\ Z_\] [\ gifa\k# [ˆki\ Il est périodique.
Xlk_\ek`hl\\k_fee†k\[Xejjfe„cXY
fiXk`fe%
C\ Z_\] [\ gifa\k [f`k jËXkkXZ _\i ~ \ogc`Z `k\i
jXg\iZ\gk`fe[\cXj`klXk`fe#Xldfd\ekf“`c
i„[`^\c\[fZld\ek%
C\Zfek\el\jk[\cXi\jgfejXY`c`k„[lZ_\][\
gifa\k# dX`j `c \jk `dgfikXek [\ c\ ]X`i\ i„X$
c`j\i gXi c˄hl`g\ [\ dXeX^\d\ek [\ gifa\k#
gfli^XiXek`ijfe\e^X^\d\ekjlic\ji„$\jk`$
dXk`fejgif[l`k\j% O
:fdd\ekcËlk`c`j\i6
U @[\ek`Ô\i Xl [„dXii X^\ [l gifa\k c\ ]fid
Xk
i\k\el gfli c\ iXggfik [ËXmXeZ \d\ek# c\ i\j$
gfejXYc\ [\ Z\kk\ i„Xc`jXk`fe ^„e„iXc\d\ek
c\ Z_\] [\ gifa\k \k cX g„i`f[`Z`k„ XjjfZ`„\
[fZld\ek\icË\ej\dYc\[Xejc\gcXe[\dXeX$
^\d\ek[\gifa\kj`Z\[\ie`\i\o`jk\ %
U <e Ôe [\ g„i`f[\# i\Zl\`cc`i cË\ej\dYc\ [\j
`e]fidXk`fej e„Z\jjX`i\j ~ cX i„Xc`jXk`fe [l
iXggfik [ËXmXeZ\d\ek% C\j [fee„\j g\lm\ek
m\e`i[\jZfdgk\j$i\e[lj[\ji„le`fejg„i`f$
[`hl\j_\Y[fdX[X`i\jXm\Zc˄hl`g\[\dXeX$
^\d\ek [\ gifa\k# \k [\j `e]fidXk`fej `jjl\j
[\ji„le`fej[\]iXeZ_`jj\d\ek[\aXcfej%
U @dgc`hl\ic\jd\dYi\j[\c˄hl`g\[\dXeX$
^\d\ek [\ gifa\k% I„„mXcl\i cX j`klXk`fe [l
gifa\k [Xej jfe \ej\dYc\ \k mXc`[
\i fl X[Xg$
k\ic\j\jk`dXk`fej~Ôe[\gifa\k%
Ç('(Ç
8mXekX^\j
O C\ iXggfik [ËXmXeZ\d\ek ]fidXc`j\ [\j g_fkfj
jlZZ\jj`m\j [\ c˄kXk [l gifa\k# [\ jfe [„dXi$
iX^\ ~ jX Zck li\# gfli d`\lo \e [„k\Zk\i c\j
[„i`m\j%
O @c jkilZkli\ c\ i\kfli [Ë\og„i`\eZ\ [l gifa\k Xl
j\im`Z\[\kfljc\jXlki\jgifa\kj%
Gi„ZXlk`fej~gi\e[i\
O CXgi„j\ekXk`fe[\cXj`klXk`fegifa\kXldfd\ek
[\ cX i„[XZk`fe [l iXggfik [ËXmXeZ\d\ek [f`k
†ki\ ~ cX ]f`j ÔXYc\ \k jXej dXe`glcXk`fe# gfli
†ki\ \ogcf`kXYc\ \k gfli Zfejkil`i\ cX ZfeÔXeZ\
\em\ijc\Z_\][\gifa\k%
GcXekpg\[ËleiXggfik[ËXmXeZ\d\ek
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]
*/
C\kXYc\Xl[\dXŠki`j\[\jc`miXYc\j
<O<DGC<;<K89C<8L;<D8á[email protected]<;<[email protected]<J
G_Xj\
;„j`^eXk`fe
c`miXYc\
D„k_f[\
[\mXc`[Xk`fe
I\jgfe$
jXYc\
M\i$
j`fe
;Xk\
gi„m%
i„\cc\
mXc`[%
J((
J(*
(
Jg„Z`ÔZXk`fe[l
Y\jf`e
:fd`k„[\
i\c\Zkli\
AGD
)%*
J('
(
ykl[\[\cX
ZfeZlii\eZ\
MXc`[Xk`fegXi
dXib\k`e^
:JD
)
J()
(
;fjj`\i[ËXeXcpj\
[\cXZfeZlii\eZ\
:fd`k„[\
i\c\Zkli\
AGD
*%(
J((
)
;fjj`\i[ËXiZ_`$
k\Zkli\
MXc`[Xk`fegXi
:f[`i
:JD
:fdd\e$
kX`i\j
I\kXi[jli
Z\kk\c`miX`jfe
J((
J(*
J(-
¿
<ei„jld„
Insight
C\ kXYc\Xl [\ dXŠki`j\ [\j c`miXYc\j [l gif$
a\k gi„j\ek\ le\ m`j`fe `ek„^i„\ [\ c˄kXk [\
cË\ej\dYc\[\jc`miXYc\j[Ële\g_Xj\[lgifa\k%
@cXjjli\cX[\jZi`gk`fe[\jd„k_f[\j[\mXc`[X$
k`fe#c\jl`m`[\j[Xk\jgi„m`j`fee\cc\j\ki„\cc\j
[\gif[lZk`fe#\kcËXjjfZ`Xk`feXlom\ij`fej[\
[fZld\ekj#\eZXj[\c`miX`jfejdlck`gc\j%
:\ekiXc`j„ \e le j\lc [fZld
\ek# `c ]XZ`c`k\ c\j
XeXcpj\j[\g\i] fidXeZ\[lgifa\k%@cX`[\[Xej
c\jl`m`Xlhlfk`[`\e[\cËXmXeZ\d\ek[\jkiX$
mXlo% Lk`c`j„ \e X]ÔZ_X^\ gfli kflk\ c˄hl`g\#
`c[fee\le\m`j`feZfdgc k\[\cËXmXeZ \d\ek
[\j kiXmXlo# [\j i\kXi[j \k [\j XmXeZ\j% @c
g\id\k ~ Z_Xhl\ XZk\li [ËXek`Z`g\i jli j\j
gifgi\jXZk`m`k„j#c\jZfej„hl\eZ\j[˄ZXik[\
[Xk\[\c`miX`jfe%
The deliverables table presents an integrated
vision of the deliverables state in a project
phase. It assures the description of the validation methods, follows the projected and actual
production dates and in the case of multiple
deliverables, the merging of document versions.
Centralized in one document, it facilitates
the performance analyses of the project. It
helps in the everyday monitoring of the work
progress. Visible to the entire team, it gives a
complete vision of the work progression, the
time delays and advances. It allows every team
member to anticipate its own activities and the
consequences of a delivery date variation.
Ç(')Ç
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U C`jk\i cË\ej\dYc\ [\j c`miXYc\j [„Zi`kj [Xej
cËfi^Xe`^iXdd\ [\j kZ_\j# \k XjjfZ `\i c\j
`e]fidXk`fejZc„jgflicXdXŠki`j\[\c\li\o„$
Zlk`fe1c\jd„k_f[\j[\m„i`ÔZXk`fe#c\j[Xk\j
XjjfZ`„\j%
U ;`jgfj\i [Ële\ m`j`fe le`Ԅ\ [\ c˄kXk [\
kflj c\j c`miXYc\j [\ cX g_Xj\# \k gflmf`i j\
]fZXc`j\i jli c\j c`miXYc\j \e i\kXi[# fl jli
c\jc`miXYc\j[fekc\jd„k_f[\j[\m„i`Ô
ZXk`fe
jfekc\jgcljZfdgc\o\j#
U 8eXcpj\i cX g\i] fidXeZ\ [\ cX gif[
lZk`fe
[\jc`miXYc\jgXikpg\[\c`miXYc\j#flgXii\j$
gfejXYc\#gfli\e[„[l`i\[\jgcXej[ËXZk`fej
Zfii\Zk`m\j%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
CË\ej\dYc\ [\j `e]fidXk`fej [\ Z\ kXYc\Xl
g\lk j\ kiflm\i [Xej c\ jpjk d\ [Ë`e]fidX$
k`fej [l gifa\k% CËfi^Xe`^iXdd\ [\j kZ_\j#
XjjfZ`„ Xl gcXee`e^ d`j ~ afli Zfek`\ee\ek
cË\ej\dYc\[\Z\j`e]fid
Xk`fej%CXgif[lZk`fe
[lkXYc\Xlg\lk†ki\]X`k\[\dXe` i\XlkfdX$
k`hl\%@c[\m`\ekXcfijleflk`c[\gi„j\ekXk`fe
[\j`e]fidXk`fejjlic\Zfek\el[lgifa\k#m\ij
c\j`ejkXeZ\j[\[„Z`j`fe[lgifa\k%
:\kXYc\Xlg\lkXljj`†ki\i„Xc`j„~[`]] „i\ekj
e`m\Xlo [l gifa\k 1 gfli c\ gifa\k [Xej jfe
\ej\dYc\# Xl e`m\Xl [\j jflj$gifa\kj \k Xl
e`m\Xl[\jcfkjhl`c\Zfejk`kl\ek%
U GifZ„[\i ~ [\j XeXcpj\j i„^lc` i\j [\ g\i$
]fidXeZ\ jli c\j i\kXi[j [\ c`miX`j fe# jli c\j
[`]ÔZlck„j [\ mXc`[Xk`fe% @[\ek`Ô\i c\j ZXlj\j
[\j efe$g\i]fidXeZ\j \k cXeZ\i [\j XZk`fej
Zfii\Zk`m\j%
U :fddle`hl\i Z\ kXYc\Xl Xlo `ejkXeZ\j [\
[„Z`j`fe [l gifa\k cfij [\j Zfd`k„j [\ g`cf$
kX^\%
D„k_f[fcf^`\\kZfej\`cj
U C\j d„k_f[\j [\ mXc`[Xk`fe g\lm\ek †ki\
ki j mXi`„\j% GXid` c\j gclj ]i„hl\ek\j# fe
i\kiflm\ 1 cX i\c\Zkli\ [\ [fZld\ekXk`fe gXi
[\j gX`ij# c\j k\jkj ]feZk`fee\cj# c\j k\jkj \e
cXYfiXkf`i\# c\j j`dlcXk`fej \e cXYfiXkf`i\ fl
jli gcXk\]fid\# c\j k\jkj YfŠk\ YcXeZ_\ \k c\j
k\jkjYfŠk\ef`i\#\kZ%
U C\j[fZld\ekjc`mi„j\kÔeXc\d\ekefemXc`$
[„j jfek d\ek `fee„j \e kXek hl\ k\cj jli c\
kXYc\Xl# Xm\Z le Zfdd\ekX`i\% Le\ eflm\cc\
c`^e\ \jk Xcfij Zi„„\ \e [\jjflj [\ cX c`^e\
d\ek`feeXekc\i\]lj[\mXc`[Xk`fe%:\kk\efl$
m\cc\c`^e\[`]] „i\iXgXijfeeld„if[\m\ij `fe
\kjX[Xk\[\i„Xc`jXk`fe% O
[email protected]
*/
Le tableau de
maîtrise des
livrables contribue
à la maîtrise
du contenu
en regroupant
l’ensemble
des informations
sur la production
des livrables
du projet.
8mXekX^\j
O C\kXYc\Xl[fee\le\ml\gXefi
Xd`hl\[\c˄kXk
:fdd\ekcËlk`c`j\i6
[\jc`miXYc\j[\cXg_Xj\#\kg\id\k[\jXeXcpj\j
g\ik`e\ek\j[\cË\]ÔZXZ`k„[lgifa\k%
ykXg\j
U M„i`Ô\i hl\ cË\ej\dYc\ [\j `e]fid
Xk`fej
`e`k`Xc\j [\ Z\ kXYc\Xl X Y`\e „k„ Zfdgc„k„ 1
[„j`^
eXk`fe[lc`miXYc\\k[\jfei\jg
fejXYc\#
d„k_f[\ [\ m„i`ÔZXk`fe [l c`miXYc\# [Xk\ gi„$
ml\[\i\d`j\%
U Gif[l`i\c\kXYc\Xl\ki\ej\`^e\ic\jmXc\lij
[\i„Xc`jXk`fe1[Xk\i„\cc\#eld„if[\m\ij`fe
\kZfdd\ekX`i\j%
Ç('*Ç
Gi„ZXlk`fej~gi\e[i\
O :\ kXYc\Xl jË`ej
i\ [Xej c\ jpjk d\ [Ë`e]fidX$
k`fej [l gifa\k% J` le\ gXik `\ [\j [fee
„\j \jk
[„a~ jflj Zfekic\ [Xej le Xlki\ flk`c# `c ]Xlk
„m`k\i[\i\jjX`j`ic\j[fee„\j\kfi^Xe`j\ile\
Xc`d\ekXk`feXlkfdXk`hl\[lkXYc\Xl%
C\kXYc\Xl[\dXŠki`j\[\jc`miXYc\j
;[email protected]<I+ Iy8C @J <IC<GIFA <K
[email protected]
*0
C\kXYc\Xl[\j_pgfk_ j\jgi`j\j
>8I;<IC8KI8:<;<J?PGFK?ßJ<[email protected]<J;8EJC<GIFA<K
Gifa\k1ZfejkilZk`fe[Ële\d„[`Xk_ hl\
?pgfk_ j\j
C\]X`k[\Zfejkil`i\le\efl$
m\cc\d„[`Xk_ hl\\eYfi[li\
[\cXqfe\liYX`e\mXgcX`i\Xlo
ljX^\ij
Kpg\[Ë`dgXZk
G:;I (
<jk`dXk`fe[\jZfej„hl\eZ\j
\eZXj[ËXYXe[fe
[\cË_pgfk_ j\
I\jgfejXYc\
[\cXjli$
m\`ccXeZ\
I\d`j\\eZXlj\[lgifa\k[\
d„[`Xk_ hl\
D%;\jgi j
CXjXcc\[\c\Zkli\[\cX
d„[`Xk_ hl\X„k„[`d\ej`fe$
e„\jlicXYXj\[Ële\_pgfk_ j\
G#:
[\]i„hl\ekXk`fe[\*''g\i$
jfee\jgXiafli^X`e[\(''
g\ijfee\j&XeZ`\ee\
9k`d\ekjlifljflj$[`d\e$
j`fee„
D%;\jgi j
@c\jkXkk\e[lhl\(''g\ijfee\j
m`\ee\ek\e[\loifl\j#\k[\j
gXib`e^j)ifl\jfek„k„[`d\e$ G#:
j`fee„j\e]feZk`fe[\Z\cX
I„[lZk`fe[\j„hl`g\d\ekj
Dd\:X_l
jg„Z`Ôhl\jgflic\jgXib`e^j
)ifl\j1df`ej[ËXee\Xlo[\
ÔoXk`feXljfc#df`ej[\jli]XZ\
[ËXYi`j
G#:#I
I\]X`i\le\„kl[\[ËXiZ_`k\Zk\
¿
(%G:;I1G\i]fidXeZ\#:f”k#;„cX`#I`jhl\%
<ei„jld„
Insight
C\ kXYc\Xl [\j _pgfk_ j\j gi`j\j g\id\k [\
^Xi[\icXkiXZ\[\kflk\jc\j_pgfk_ j\jhl`fek
„k„ gi`j\j Xl Zflij [\ kflk\j c\j XZk`m`k„j [\
gi„gXiXk`fe[lgifa\k%:\j_pgfk_ j\jjfek[\j
Z_f`o[lZ_\][\gifa\kgflig\id\kki\[\[i\j$
j\i c\ gcXe [\ dXiZ_\ [l gifa\k \k [˄cXYfi\i
cËXiZ_`k\Zkli\[\cXjfclk`fe~d\kki\\egcXZ\%
:\j_pgfk_ j\jgfliifek†ki\i\d`j\j\eZXlj\
Xl Zflij [\ cË\o„Z lk`fe [l gifa\k# jË`c jËXm i\
hlË\cc\jgfj\ekgifY
c d\%;ËXlki\j_pgfk_ j\j
gfliifekXcfij†ki\gi`j\j\kd\ek`fee„\j[Xej
Z\kXYc\Xl%
The assumptions table allows for a tracking of all
the assumptions that were identified during the
project planning activities. These assumptions
are the project manager’s decisions which help
build the project plan and elaborate the architecture of the solution to implement.
These assumptions will be re-examined during
the execution of the project if proven problematic. Other assumptions will then be introduced and noted in the table.
Ç('+Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
D„k_f[fcf^`\\kZfej\`cj
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
;fZld\ek\i cË\ej\dYc\ [\j Z_f`o [l Z_\] [\
gifa\khl`fek„k„]X`kj#[\jXgifgi\`e`k`Xk`m\#
jXejXlZle\c`d`kXk`fefli\jki`Zk`fe[Ëfi`^`e\
`ek\ie\fl\ok\ie\Xlgifa\k%
>Xi[\i cX c`jk\ [\j [„Z`j `fej [l Z_\] [\ gif$
a\k jli c\jhl\cc\j `c j\iX gfjj`Yc\ [\ i\m\e`i
j` [\j gifYc d\j lck„i`\lij jlim\eX`\ek jXej
jfclk`fej`dgc\#
;`jgfj\i[Ëledfp\ej`dgc\[\]X`i\cXgXik[\j
Z_fj\j\eki\c\j_pgfk_ j\j#jlic\jhl\cc\jc\
Z_\][\gifa\kg\lki\m\e`i#\kc\jZfekiX`ek\j#
hl` e\ Ô^li\ek gXj [Xej Z\ kXYc\Xl \k hl`
jË`dgfj\ekXlgifa\k\kXlZ_\][\gifa\k%
@c \jk ]i„hl\ek# Xl Zflij [l [„iflc\d\ek [\j
gifa\kj#hl\c\j_pgfk_ j\j\kc\jZfekiX`ek\j
[\ gifa\k jf`\ek d„cXe^„\j% :\ kXYc\Xl [f`k
†ki\i\dgc`\em„i`ÔXekjpjk„dXk`hl\d
\ekhl\
c\j`e]fidXk`fej`e[`hl„\je\i\c m\ekgXj[\
ZfekiX`ek\j%
CX ]fidlcXk`fe \jk `dgfikXek\# efkXdd\ek
\e Z\ hl` ZfeZ\ie\ cË\jk`dXk`fe [\j Zfej„$
hl\eZ\j \e ZXj [ËXYXe[fe% @c jËX^`k [Ë`e[`hl\i
c\j \]]\kj jli c\ gifa\k# j` aXdX`j Z\kk\ _pgf$
k_ j\[f`k†ki\„ZXik„\#jf`kgXiZ\hl\cXjl`k\
[lgifa\kdfeki\hlË\cc\\jk]Xljj\#jf`kgXiZ\
hlËle\ Xlki\ _pgfk _ j\ gclj ]Xmfi XYc\ g\lk
†ki\gi`j\% O
[email protected]
*0
Le tableau des
hypothèses prises
permet de garder
la trace des choix
du chef de projet
qui relèvent d’hypothèses, donc qui
peuvent être
remises en cause
par la suite.
:fek\ok\
C\ kXYc\Xl [\j _pgfk_ j\j gi`j\j \jk c`„ Xl
dXeX^\d\ek [\j i`jhl\j% :\g\e[
Xek# kflk\j
c\j _pgfk_ j\j gi`j\j e\ jfek gXj ]fiZ„d\ek
[\ji`jhl\j[lgifa\k%:\ikX`e\j#[\kifg]X`Yc\
Xdgc\li# e\ d„i`k\ek gXj c\ kiX`k \d\ek jflj
]fid\[\i`jhl\%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
U Flmi`i c\ [fZld\ek [ j c\ [„Ylk [l gifa\k#
\k c\ i„]„i\eZ\i \e ^\jk`fe [fZld\ekX`i\# [\
k\cc\jfik\hl\kflk\c˄hl`g\[\dXeX^\d\ek
[\gifa\kgl`jj\pXZZ„[\i%
U Efk\iXlÔc[\cË\Xlc\j[`]] „i\ek\j_pgfk_ j\j
gi`j\jXlZflij[lgifa\k%
U GifZ„[\i ~ le\ i\ml\ g„i`f[
`hl\ [\j _pgf$
k_ j\j# d\ejl\cc\ fl ki`d\jki`\cc\# gfli m„i`$
Ô\i cX g\ik`e\eZ\ [\j _pgfk_ j\j gi`j\j# \k
gfli„c`d`e\ic\j_pgfk_ j\jZX[lhl\j%
U Cfij [\j kiX`k\d\ekj [\j gf`ekj YcfhlXekj#
`[\ek`Ô\i c\j _pgfk_ j\j hl` g\lm\ek gfj\i
gclj [\ gifYc d\j hlË\cc\j eË\e i„jfcm\ek# \k
[„k\id`e\i [\j gfj`k`fej [`]]„i\ek\j g\id\k$
kXek[\Z_Xe^\i[Ë_pgfk_ j\j%
Ç(',Ç
O C\kXYc\Xl[\j_pgfk_
j\jgi`j\j\jkcËflk`chl`
g\id\k [\ ^Xi[\i le\ i„j\im\ [\ dXi^\j [\
dXeÅlmi\jlic\gifa\k%
O @c[fee\Xljj`le\m`j`fegXikX^„\~c˄hl`g\[\
gifa\k jli Z\ hl` i\c m\ [\j _pgfk _ j\j# [feZ
hl`gfjj [\lee`m\Xl[\i\d`j\\eZXlj\gfj$
j`Yc\%
Gi„ZXlk`fej~gi\e[i\
O :\kXYc\Xlg\lkiXg`[\d\ek[\m\e`ifYjfc
k\#j`
c\ Z_\] [\ gifa\k e\ ]X`k gXj cË\]]fik# i„^lc` i\$
d\ek# [\ c\ d\kki\ ~ afli# \e ]X`j Xek jfik`i c\j
_pgfk_ j\j [\m\el\j Z\ikX`e\j fl ]Xljj\j# \k
\epXaflkXekc\jeflm\cc\j_pgfk_ j\j%
C\kXYc\Xl[\j_pgfk_ j\jgi`j\j
8mXekX^\j
ykXg\j
C\[`X^iXdd\[\>Xekk
Xm\ZXmXeZ\d\ek
[email protected]
+'
DF;ßC<;<;@8>I8DD<;<>8EKK8M<:8M8E:<D<EK
<[email protected]>E<@JF:?IFE<
;li„\
gi„m`j`fee\cc\
AXcfe[\[„Ylk[\g_Xj\
)
*
+
,
-
.
/
0
('
((
()
(*
(+
(,
(-
'
8Zk`m`k„8
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„9
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„:
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„;
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„<
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„=
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
8Zk`m`k„>
Gi„m`j`fe`e`k`Xc\
I\gi„m`j`fe
AXcfe[\]`e[\g_Xj\
C„^\e[\1
(
'
;Xk\[lafli
8Zk`m`k„Zi`k`hl\
8Zk`m`k„efeZi`k`hl\
DXi^\kfkXc\[\cËXZk`m`k„
DXi^\c`Yi\[\cËXZk`m`k„
GXik[\cËXZk`m`k„i„Xc`j„\XlgifiXkX[\cËXmXeZ\d\ekg_pj`hl\
C`^e\`jfZ_ife\
I„jld„
Insight
C\ [`X^iXdd\ [\ >Xekk Xm\Z XmXeZ\d\ek
\jk c\ ^iXg
_`hl\ c\ gclj j`^e`Ô
ZXk`] [\ cX dXŠ$
ki`j\[\cË\o„Zlk`fe[lgifa\k%8[fjj„~cËfi^X$
e`^iXdd\ [\j kZ_\j# `c [i\jj\ c\ gXefiXdX
\o_Xljk`][\j[„cX`j%
CX gfjj`Y`c`k„ [\ eËX]ÔZ _\i hl\ c\j kZ_\j [\
i\^iflg\d\ekcl`Zfe] i\cXZXgXZ `k„~Zfddl$
e`hl\i Xljj` m\ij c\ e`m\Xl [\j [„Z`[
\lij [\
cËfi^Xe`jXk`fe%
CXc`^e\`jfZ_ife\d\k\e\o\i^l\c\ji\kXi[j
\kc\jXmXeZ\j[Xejc\jkiXmXlo%
The Gantt diagram with progress status is
the most important chart in controlling the
execution of the project. Supported by the work
breakdown structure, it establishes a complete
view of the timetable.
The possibility of only showing the consolidation of tasks provides the ability to also
communicate towards the decision-making
level of the organization.
The status line highlights the delays and
advances in the program.
Ç('-Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
C\ [`X^iXdd\ [\ >Xekk Xm\Z XmXeZ\d\ek \k
c`^e\ `jfZ_ife\ \jk le flk`c [\ gi„j\ekXk`fe
m`jl\cc\ [\j `e]fid
Xk`fej [ËXmXeZ\d\ek [l
gifa\k%@cg\id\k[\1
U d\kki\\ei\^Xi[cËXmXeZ\d\ekg_pj`hl\[\
Z_Xhl\ XZk`m`k„ Xm\Z jfe XmXeZ\d\ek [„cX`
gi„ml2
U [„k\Zk\i c\j XZk`m
`k„j [fek cX gifY
XY`c`k„ [\
[„gXjj\d\ek[\[„cX`\jk]fik\2
U Zfddle`hl\iXlgi j[\kfljc\jXZk\lijgif$
a\kc˄kXk[ËXmXeZ\d\ek#\kg\id\kki\~Z_XZle
[ËXggi„Z`\i j` j\j kiXmXlo mfek Y`\e gflm
f`i
Zfdd\eZ\i~cX[Xk\`e`k`Xc\d\ekgi„ml\%
[email protected]
+'
U :fddle`hl\i Xlgi j [\ kflj c\j i\j$
gfejXYc\j [ËXZk`m`k„# gfli hlË`cj gi\ee\ek
ZfejZ`\eZ\[\j[„ZXcX^\jXmXeZ\\kgclj]i„$
hl\dd\ek i\kXi[ jli c\j XZk`m`k„j% <k X`ej`# La ligne isochrone
g\id\kki\ ~ Z_XZle [\ i„fi^Xe`j\i jfe kiX$ présente l’état
mX`c%
de santé du projet.
L’affichage des nouD„k_f[fcf^`\\kZfej\`cj
velles prévisions
C\ i\c\m„# gfli Z_Xhl\ XZk`m
`k„# [\ cËXmXeZ \$ fournit les consid\ek g_pj`hl\ \k [\ cX eflm\cc\ [Xk\ [\ Ôe gnes de délai
gi„ml\~le\g„i`f[`Z`k„Ôo\\jkZXg`kXcgflicX à chaque acteur
hlXc`k„[lg`cfkX^\%@cg\lk†ki\`ejkXli„jfljcX impliqué.
]fid\ [Ële i`kl\c# [fek cËXYflk`jj\d\ek \jk cX
gif[lZk`fe[l[`X^iXdd\[\>XekkXm\ZXmXe$
Z\d\ek% O
© Dunod – Toute reproduction non autorisée est un délit.
C\ [`X^iXdd\ [\ >Xekk Zfii\jgfe[Xek ~ cX
gi„m`j`fe`e`k`Xc\X„k„„cXYfi„Xlgi„XcXYc\\k
fgk`d`j„% CX m\ij`fe hl` \jk lk`c`j„\ \jk i„X$
c`jk\# XZZ\gk„\ gXi cË\ej\dYc\ [\j i\jgfe$
jXYc\j[ËXZk`m`k„j\kZfeel\[\kflj%
:\kk\m\ij`fe\jkÔ^„\[Xejle„kXk^„e„i Xc\$
d\ekXgg\c„cX½gcXe`ÔZXk`fe[\i„]„i\eZ\¾%
CËXmXeZ\d\ek g_pj`hl\ \k jfe i\c\m„ g„i`f$
[`hl\jfeki„Xc`j„j%:Ë\jkle\[fee„\[Ë\eki„\
`eZfekflieXYc\[\Z\^iXg_`hl\%
8mXekX^\j
:fdd\ekcËlk`c`j\i6
O C\
ykXg\j
U Gfli Z_Xhl\ XZk`m`k„# ]X`i\ Ô^li\i [Xej c\
[`X^iXdd\[\>Xekk#jlile\c`^e\jg„Z`Ôhl\#
le\eflm\cc\YXii\Xm\Zc\j[Xk\j[\[„Ylk\k
[\Ôei\gi„ml\j%:\kk\]feZk `feeXc`k„\jkgfj$
j`Yc\Xm\Zc\jcf^`Z`\cj[\gcXe`ÔZXk`fe%
U =X`i\ Ô^li\i cËXmXeZ\d\ek g_pj`hl\ jli cX
YXii\[\j[Xk\ji\gi„ml\j%
U MXc`[\i cX Zf_„i\eZ\ \eki\ cËXmXeZ\d\ek
g_pj`hl\\kcX[Xk\[\Ôegi„ml\%J`cËXmXeZ\$
d\ek g_pj`hl\ \jk ki j \e i\kXi[ gXi iXgg
fik
~ cËXmXeZ\d\ek [„cX`# „cXYfi\i le\ eflm\cc\
gi„m`j`fe [\ [Xk\ [\ Ôe Xm\Z c\ i\jgfejXYc\
[\cËXZk`m`k„%
Ç('.Ç
[`X^iXdd\ [\ >Xekk Xm\Z XmXeZ
\d\ek \jk
le ^iXg_`hl\ j`dgc\# [\ jpek_ j\ \k dfekiXek
c\j`ek\i[„g\e[XeZ\j\eki\XZk`m`k„j#[feZ\eki\
XZk\lij%
O @c\jk`e[`jg\ejXYc\gflik`i\ic\jY„e„ÔZ\j[\j
\]]fikj[\gcXe`ÔZXk`fe`e`k`Xc\%
Gi„ZXlk`fej~gi\e[i\
O CX
i„^lcXi`k„ [l ipk_d\ [\ gif[lZk`fe \jk le
\]]fikjlicX[li„\gflic\Z_\][\gifa\k%@cm\`cc\#
gfli Xjj\f`i jX c„^`k`d`k„# ~ cX gif[lZk`fe jpj$
k„dXk`hl\ [\ Z\ ^iXg_\# d†d\ hlXe[ i`\e e\
j\dYc\Xmf`iYfl^„%
C\[`X^iXdd\[\>XekkXm\ZXmXeZ\d\ek
:fek\ok\
[email protected]
+(
CËXmXeZ\d\ekg_pj`hl\
C<[email protected];Ë8M8E:<D<[email protected]<
Gflikflkg„i`d ki\Zfej`[„i„1
›c\gifa\k[Xejjfe\ej\dYc\2
›lecfk[\kiXmXlo2
›le\kZ_\Xlgclj]`e[l[„ZflgX^\%
@c\jkkflaflijgfjj`Yc\[\[„k\id`e\ic\iXk`fjl`mXek1
KflkZ\hl`X„k„ZfeZi k\d\ek\klk`c\d\eki„Xc`j„
\ele`k„[ËÅlmi\fl\ele`k„dfe„kX`i\ KflkZ\hlË`cpX~i„Xc`j\i
\ele`k„[ËÅlmi\fl\ele`k„dfe„kX`i\ :\iXk`f\jkcËXmXeZ\d\ekg_pj`hl\
I„jld„
Insight
CËXmXeZ\d\ekg_pj`hl\\jkleiXk`f\eki\[\lo
^iXe[\lijg_pj`hl\j#„mXcl„\egfliZ\ekX^\%
@c[„k\id`e\[\cXdXe` i\cXgclj`eZfek\jk XYc\
gfjj`Yc\c˄kXk[ËXmXeZ\d
\ek[Ële\kZ_\#gl`j#
gXiX^i„^Xk`fe#[\kfljc\ji\^iflg\d\ekj[\
kZ_\j#aljhlËXle`m\Xlc\gclj^cfYXc#~jXmf`i
c\gifa\k%
CËXmXeZ\d\ekg_pj`hl\\jkc\g`mfk[lg`cfkX^\
[\ gifa\k# ZXi `c i\e[ gfjj`Yc\ cX ZfdgXiX`jfe
\eki\cXgi„m`j`fe\kcXi„Xc`jXk`fe[lgifa\k%
The physical progress is a ratio between two
physical values, evaluated by percentage.
It determines the progress status of a task in
the most undisputable manner. Scalable, it can
be evaluated by aggregation at the level of task
groups, as well as at the level of the project.
The physical progress is the central point of the
project control because it allows a comparison
between the project’s plan and achievements.
Ç('/Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
D„k_f[fcf^`\\kZfej\`cj
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U ;`jgfj\i[Ële\m`j`feÔXYc\[\cËXmXeZ \d\ek
i„\c\kd\jliXYc\[\jkiXmXlo%
U ;fee\i cX ZXgXZ`k„ ~ ZfdgXi\i c\ [„iflc\$
d\ek i„\c [l gifa\k Xm\Z c\j gi„m`j`fej „kX$
Yc`\j`e`k`Xc\d\ek%
U ;`Xcf^l\i [\ dXe` i\ kXe^`Yc\ Xm\Z c\j i\j$
gfejXYc\j[\kZ_\jjlicËXmXeZ\d\eki„\c[\
Z\hl`X„k„]X`k%
U 8ggi\e[i\~d`\lo„mXcl\ic\jgi„m`j`fej[\
Z_Xi^\\k[\Zf”kjjlic\jkZ_\j%
CËXmXeZ\d\ek g_pj`hl\ \jk le iXk`f ~ e\ gXj
Zfe]fe[i\Xm\ZcËXmXeZ\d\ek[„cX`\kcËXmXeZ\$
d\ek Zf”k% CËXmXeZ\d\ek [„cX` [fee\ cËXmXe$
Z\d\ek[Xejc\[„cX`gi„ml%J`le\kZ_\X„k„
\o„Zlk„\g\e[Xek*j\dX`e\jjlic\j-`e`k `X$
c\d\ek gi„ml\j# jfe XmXeZ\d\ek [„cX` \jk [\
,'%DX`j#fee\g\lki`\e\e[„[l`i\jlijfe
XmXeZ\d\ek g_pj`hl\# hl` jËXkkXZ_\iX# gfli
jX gXik# ~ „mXcl\i cX gXik gif[
l`k\ [l i„jlc$
kXkXkk\e[l%CËXmXeZ\d\ekZf”k\jkcËXeXcf^l\
[\cËXmXeZ\d\ek[„cX`#jlic\jdfekXekjÔeXe$
Z`\ij\ea\l%
[email protected]
+(
L’avancement
physique est
un indicateur
de pilotage
du projet, utilisé
dans l’ensemble
des outils assurant
la maîtrise des
coûts et des délais
du projet.
:fek\ok\
Hl\cjhl\jf`\ekc\j\em`ifee\d\ekj[\gif$
a\k#cËXmXeZ\d\ekg_pj`hl\\jkkflaflijXggc`$
ZXYc\% D†d\ jË`c \jk X[d`j hlË`c \jk ]XZ`c\ ~
d\kki\ \e Ålmi\ jli c\j gifa\kj k\Z_e`hl\j#
`c i\jk\ kflk ~ ]X`k lk`c`jXYc\ jli c\j gifa\kj
~ ]fik\ ZfeefkXk`fe _ldX`e\ \k Zfe[l`k\ [l
Z_Xe^\d\ek%
:fdd\ekcËlk`c`j\i6
Ç('0Ç
8mXekX^\j
O CËXmXeZ\d\ek g_pj`hl\ [fee\ cX m`j`fe cX gclj
gi„Z`j\ gfjj`Yc\ [\ cX j`klXk `fe [l gifa\k% :Ë\jk
cËflk`cg`mfkgflicXdXŠki`j\[\gifa\k%
O CËXmXeZ\d\ek g_pj`hl\ \jk Xggc`ZXYc\ ~ kflk
gifa\k\k~kflk\kZ_\#[\hl\chl\eXkli\hlË\cc\
jf`k%
Gi„ZXlk`fej~gi\e[i\
O CX
d`j\ \e gcXZ\ [\ cËXmXeZ
\d\ek g_pj`hl\
e„Z\jj`k\ [\ efdYi\lj\j \ogc`ZXk`fej Xlgi j
[\jXZk\lij%@c\jk`e[`jg\ejXYc\[Ë\ek`i\iY„e„$
ÔZ\j \k [\ dfeki\i Z\j Y„e„ÔZ\j Xlo XZk\lij#
gflic\j\eZfliX^\i~]X`i\i\dfek\i[\jXmXe$
Z\d\ekjg_pj`hl\jÔXYc\j%
CËXmXeZ\d\ekg_pj`hl\
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U ;„Ôe`i#[Xejc\gcXe[\dXeX^
\d\ek[\gif$
a\k#c\jgiXk`hl\j[\dXŠki`j\[\cËXmXeZ\d\ek
g_pj`hl\[Xejc\gifa\k%
U Gfli Z_Xhl\ „c„d\ek dXŠki`j„ \e XmXe$
Z\d\ek kZ_\ fl cfk [\ kiXmXlo # [„Ôe`i cX
d„k_f[\[ËXmXeZ\d\ekg_pj`hl\lk`c`j„\%
U ÁZ_Xhl\i\c\m„g„i`f[`hl\[\cËXmXeZ\d\ek
gfli cX gi„gXiXk`fe [\j i„le`fej [ËXmXeZ \$
d\ek # [\dXe[\i ~ Z_Xhl\ XZk\li gifa\k# cX
mXc\li [ËXmXeZ\d\ek g_pj`hl\ gfli c\j kiX$
mXlojlic\jhl\cj`c\jk`dgc`hl„%
U <ogcf`k\i c\j mXc\lij i\c\m„\j \e mXc\li
XZhl`j\# „ZXik Zf”k \k „ZXik [„cX` Z]% flk`cj
Zfii\jgfe[Xekj [Xej Z\k flmiX^\ % Dfeki\i
XloXZk\lijgifa\kZ\hl`X„k„]X`kXm\ZcËXmXe$
Z\d\ekg_pj`hl\%
[email protected]<[email protected]+(
[email protected]
+(
CËXmXeZ\d\ekg_pj`hl\
:fdd\ek†ki\gclj\]ÔZXZ\6
@c\o`jk\-d„k_f[\j[˄mXclXk`fe[\cËXmXeZ\d\ekg_pj`hl\%
D„k_f[\(ÆCXd„k_f[\[lkflkfli`\e
J`cXkZ_\\jkk\id`e„\#cËXmXeZ\d\ekg_pj`hl\\jk~(''#j`efe#`c\jk~'%
:\kk\d„k_f[\Zfem`\ekgflic\jkZ_\j[\g\k`kmfcld\[\Z_Xi^\#jli[\j[li„\jZflik\j%
D„k_f[\)ÆCXd„k_f[\'&,'&(''
J` cX kZ_\ \jk k\id`e„\# cËXmXeZ\d\ek g_pj`hl\ \jk ~ ('' % J` \cc\ \jk Zfdd\eZ„\# `c \jk ~
,'%J`\cc\eË\jkgXjZfdd\eZ„\#`c\jk~'%
D„k_f[\*ÆC\[`i\[Ë\og\ik
;Xej Z\kk\ d„k_f[\# c\ i\jgfejXYc\ [\ cX kZ_\ \jk jlggfj„ jl]ÔjXdd\ek \og„i`d\ek„# ~ cX
]f`jjlic\jkiXmXlohlË`c\o„Zlk\fl]X`k\o„Zlk\i#\kjlicËXik[˄mXcl\icËXmXeZ\d\ekg_pj`hl\%
C\ i\jgfejXYc\ [\ cX kZ_\ XeefeZ\ cËXmXeZ\d\ek g_pj`hl\ [`i\Zk\d\ek jflj cX ]fid\ [Ële
gfliZ\ekX^\%
D„k_f[\+ÆCXd„k_f[\~le`k„[ËÅlmi\
Gfli c\j kZ_\j [fek c\ i„jlckXk ÔeXc j\ d\jli\ ^iZ\ ~ le\ le`k„ [ËÅlmi\ g_pj`hl\ \k d\jl$
iXYc\gXi\o\dgc\#c\dfekX^\[\Zcf`jfej#c\Zi\lj\d\ek[\kiXeZ_„\j#\kZ% %
;XejZ\ZXj#cËXmXeZ\d\ekg_pj`hl\\jk\]]\Zk`m\d\ek[„k\id`e„\ed\jliXekjlic\k\iiX`ec\j
kiXmXloi„\cc\d\ek\]]\Zkl„j#Xm\ZcËle`k„[ËÅlmi\[„Ôe`\1
EfdYi\[Ële`k„j[Ëf\lmi\\]]\Zk`m\d\eki„Xc`j„\j
8mXeZ\d\ekg_pj`hl\4
EfdYi\kfkXc[Ële`k„j[ËÅlmi\~i„Xc`j\i
:Ë\jkÔeXc\d\ekcËXggc`Z Xk`fe[\cX[„Ôe`k`fe[\cËXmXeZ\d\ekg_pj`hl\%
D„k_f[\,ÆCXd„k_f[\[li\jk\~]X`i\
;XejZ\kk\d„k_f[\#Z\eË\jkgXjc\i„jlckXki„\cc\d\ekgif[l`khl\cËfed\jli\%C\gi`eZ`g\Zc„
\jk[\i„^lc` i\d\eki„„mXcl\icXhlXek`k„[\Z_Xi^\[\kiXmX`chlË`ci\jk\~]X`i\gflik\id`e\i
cXkZ_\%:\kk\i„„mXclXk`fejËXgg\cc\c\½i\jk\~]X`i\¾%
8mXeZ\d\ekg_pj`hl\ =
HlXek`k„[\ Z_Xi^\ ½]X`k\¾
HlXek`k„[\ Z_Xi^\ ½]X`k\¾ + I\jk\~]X`i\
;XejZ\kk\d„k_f[\#`cjËX^`kY`\e[\Z_Xi^\[\kiXm
X`c\kefegXj#Zfdd\cX[„Ôe
`k`fe[\cËXmXe$
Z\d\ekg_pj`hl\c\jk`glc\#[\i„jlckXkXkk\e[l%
CXd„k_f[\-Æc\aXcfee\d\ek[lkiXmX`c
CfijhlËXlZle\[\jd„k_f[\jgi„Z„[\ek\jeË\jkXZZ\jj`Yc\#`c\jkXcfijgfjj`Yc\[\gifZ„[\i~le
aXcfee\d\ek `ek\id„[`X`i\ [\j kiXm
Xlo Zfej`[„i„j# \k [ËXjjfZ `\i c\j aXcfej ~ [\j gfliZ \ekX^\j
[ËXmXeZ\d\ekZfem\ek`fee\cj#`jjlj[\cË\og„i`\eZ\%
Ç(('Ç
[email protected]
+(
;[email protected]<I+ Iy8C @J <IC<GIFA <K
8gi jle\j\dX`e\#cXZ_Xi^\Zfejfdd„\\jk[\+'#\kc\
i\jk\~]X`i\\jk`d„~+'%CËXZk\liZfej`[ i\[feZhl\jfe
XmXeZ\d\ek\jkZfe]fid\Xlipk_d\gi„ml%
8gi j[\loj\dX`e\j#cXZ_Xi^\Zfejfdd„\\jk[\/'#
dX`jc\i\jk\~]X`i\\jk\jk`d„~)'%CËXZk\lieËX[feZ
gXj]`e`cXkZ_\%@ci\jk\~jXmf`ij`feg\lkcl`]X`i\
Zfe]`XeZ\jlic\i\jk\~]X`i\[„ZcXi„
MXc\lihl`XliX`k[Ӡki\
ZXcZlc„\j`c\i\jk\~]X`i\
XmX`k„k„gcljgi„Z`j
8l[„dXiiX^\#cXZ_Xi^\\jk\jk`d„\~/'gXicËXZk\li\e
Z_Xi^\[\cXi„Xc`jXk`fe%:\kk\Z_Xi^\[\/'[\miX`kgflmf`i
†ki\i„Xc`j„\\e)j\dX`e\j%
MXc\li[„[l`k\[l
i\jk\~]X`i\\iife„
:8J[\;„i`m\jlile\kZ_\[\gif^iXddXk`fe[Ële\
]feZk`fe[Ë`dgi\jj`fegflilecf^`Z`\c[\gX`\
+'&(*'
,'
*(
/'&(*'
/'
-)
0-
0)
8gi jhlXki\j\dX`e\j#cXkZ_\\jk]`e`\Xm\Z
le\ZfejfddXk`fe[\(*'%
(''
(''
;Xejc\ZXj\ogc`Z`k„Z`$[\jjlj#hl\c\jZ_\]j[\
gifa\k \og„i`d\ek„j fek m„Zl [\ efdY
i\lj\j
]f`j# cX j`klXk `fe jË\ogc`hl\ ^„e„i Xc\d\ek gXi
cX]X`Yc\\og„i`\eZ\[\cËXZk\ligifa\k%C\ic\
[lZ_\][\gifa\k\jkXcfij[\]X`i\gif^i\jj\i
cËXZk\ligifa\k[XejjXZXgXZ`k„~i„$\jk`d\ic\
i\jk\~]X`i\1
( c\jXmXeZ\d\ekjg_pj`hl\jg\lm\ek^X^e\i
\egi„Z`j`fe2
) Z\ hl` g\id\k [\ i\e[i\ gclj ÔXYc\j c\j
[Xk\j[\Ôe[\kZ_\\kc\jZf”kji„\cj[\gif$
a\k2
* \k [feZ \e Zfej„h
l\eZ\# ^„e i\ df`ej [\
[„jfi^Xe`jXk`fe [Xej cË\ej\dYc\ [\j kiXmXlo
\eXmXc[\cXkZ_\Zfej`[„i„\% O
Ç(((Ç
CËXmXeZ\d\ekg_pj`hl\
© Dunod – Toute reproduction non autorisée est un délit.
()'&(*'
8gi jkif`jj\dX`e\j#cXZ_Xi^\Zfejfdd„\\jk
[\()'#dX`jc\kiXmX`ceË\jkkflaflijgXj]`e`%
C\i\jk\~]X`i\\jk\jk`d„~,%
[email protected]
+)
CXmXc\liXZhl`j\
CË@E;@:8K<LI;<C8M8C<LI8:[email protected]<
Gflikflkg„i`d ki\Zfej`[„i„1
›c\gifa\k[Xejjfe\ej\dYc\2
›lecfk[\kiXmXlo2
›le\kZ_\Xlgclj]`e[l[„ZflgX^\%
@c\jke„Z\jjX`i\[\[„k\id`e\icXmXc\lihl`„kX`k
gi„ml\XlYl[^\kgflic\kiXmX`c\]]\Zk`m\d\eki„Xc`j„
~[Xk\%
>„e„iXc\d\ek#Z\kk\mXc\li\jk[„k\id`e„\gXic\
ZXcZlcjl`mXek1
8mXeZ\d\ekg_pj`hl\~[Xk\× 9l[^\k[\i„]„i\eZ\mXc`[„
:\k`e[`ZXk\li\jkcXmXc\liXZhl`j\M8
Xgg\c„\Xljj`:9K<%
:f”k9l[^„kX`i\[lKiXmX`c<]]\Zkl„
--
--
I„jld„
Insight
CXmXc\liXZhl`j\\jkle`e[`ZXk\liZc„[ËXeX$
cpj\[\cXg\i]fidXeZ\[lgifa\k%
<cc\\jk„^Xc\~cXmXc\lihl`\jkgi„m
l\XlYl[$
^\k[\i„]„i\eZ\gflic\kiXm
X`c\]]\Zk`m\d\ek
i„Xc`j„~Z\kk\[Xk\%<cc\g\id\k[\[„k\id
`e\i
c˄kXk[\jXek„[lgifa\k\k[fee\[\jfi`\ek X$
k`fej gfli Zfejkil`i\ c\j eflm
\cc\j gi„m`j`fej
[\gifa\k%
<cc\j„gXi\cËXeXcpj\[\cXg\i]fidXeZ\jlic\j
[„cX`j\kjlic\jZf”kj%
The earned value is a key indicator used to
analyze the project’s performance.
It is equal to the reference budget’s estimated
value for the actual work achieved to date. It
determines the health state of the project and
gives orientation to new project planning.
It separates the performance analysis of time
and costs.
Ç(()Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
[email protected]
+)
D„k_f[fcf^`\\kZfej\`cj
FYa\Zk`]
CXmXc\liXZhl`j\\jkle\mXc\liZXcZlc„\[Xej
cËle`k„ dfe„kX`i\ [l Yl[^\k [\ i„]„i\eZ\ [l
gifa\k%<cc\g\id\k[\1
U ZXcZlc\i c\j „ZXikj [\ g\i]fidXeZ\ jli c\j
Zf”kj [l gifa\k \k X`ej` d`\lo gi„m
f`i c\ Yl[$
^\k~Ôe[\gifa\k2
U ZXcZlc\i c\j „ZXikj [\ g\i]fidXeZ\ jli c\j
[„cX`j [l gifa\k# \k X`ej` [fee\i [\j fi`\ekX$
k`fejgflicXi\$gcXe`ÔZXk`fe2
U „mXcl\i c\ dXo`dld [l dfekXek ~ gXp\i
~ le ]flie`jj\li [Xej c\ ZXj [\ gifa\k jflj
ZfekiXk [\ m\ek\# gfli j„Zli`j\i c\ Zc`\ek \e
„m`kXek hlË`c eËX`k gclj gXp„ hl\ Z\ hl` X „k„
i„\cc\d\ekgif[l`k%
U CX d`j\ \e Ålmi\ [\ cX mXc\li XZhl`j\ \jk
le\[„dXiZ_\hl`ZfeZ\ie\XlkXekc\dXeX^\$
d\ek [l gifa\k hl\ Z_XZ le\ [\j gXik `\j `ek„$
i\jj„\j%C\Z_\][\gifa\k\jkXd\e„~]fid
\i
j\j „hl`g\j ~ Z\kk\ [„dXiZ_\# gfli hlË`cj \e
Zfdgi\ee\ek cX gl`jjXeZ\ \k gfli hlË`cj \e
afl\ek%
U CXmXc\liXZhl`j\j\ZXcZlc\jli[\jmXc\lij
[ËXmXeZ\d\ek g_pj `hl\ Zfdgi`j \eki\ (, \k
0' [ËXmXeZ\d\ek g_pj`hl\% <e [\_fij [\
Z\jYfie\j#d†d\j`c\ZXcZlcg\lk†ki\\eki\$
gi`j# XlZle\ `ek\igi„kXk`fe e\ g\lk \e †ki\
]X`k\% J\lc\ cËXeXcpj\ Xl ZXj gXi ZXj X le
j\ej%
La valeur acquise
est un indicateur
de pilotage qui
permet de faire les
analyses de performance sur les délais
et sur les coûts.
:fek\ok\
C\j ZXcZlcj [\ mXc\li XZhl`j\ j\ ]fek jli cX
YXj\[\j\jk`dXk`fej[ËXmXeZ\d\ekg_pj`hl\%
CXÔXY`c`k„[\j\jk`dXk`fej[ËXmXeZ\d\ekg_p$
j`hl\gif[l`kcXÔXY`c`k„[\cXmXc\liXZhl`j\%
>„e„iXc\d\ek#cXmXc\liXZhl`j\\jkle\`e]fi$
dXk`fejkiXk„^`hl\gflic\j[fee\lij[Ëfi[i\#
hl` cËlk`c`j\ek gfli [`jgfj\i [l m„i`kXYc\ „kXk
[\jXek„[lgifa\k%
O CXmXc\liXZhl`j\\jkle`e[`ZXk\lig\ik`e\ek[\
ykXg\j
U M„i`Ô\i cX [`jgfe`Y`c`k„ [\j XmXeZ\d\ekj
g_pj`hl\j [\ kflk\j c\j kZ_\j \e Zflij [\
i„Xc`jXk`fe%
U :XcZlc\i cX mXc\li XZhl`j\ [\ Z_Xhl\ kZ_\
\k ZXcZlc\i c\j X^i„^Xkj [\ mXc\li XZhl`j\
jli cX YXj\ [\ cX [„Zfdgfj`k`fe [\ cËfi^Xe`$
^iXdd\[\jkZ_\j%
U :XcZlc\i c\j „ZXikj Zf”kj \k „ZXikj [„cX`j
XjjfZ`„j%
U GifZ„[\iXloXeXcpj\j[\j`klXk`fe\k[„k\i$
d`e\i c\j gcXej [ËXZk`fej gfli i\[i\jj\i c\
gifa\kc\ZXj„Z_„Xek%
Ç((*Ç
cËXmXeZ\d\ek [l gifa\k% @c g\id\k [\ [`jjfZ`\i
c\j„ZXikj\e„ZXikZf”k\k„ZXik[„cX`%
O CX[„dXiZ_\[\cXmXc\liXZhl`j\d\k\edXiZ_\
leZ\iZc\m\ikl\lo1c\j[fee„\j[ËXmXeZ\d\ek
]flie`\j gXi c\j XZk\lij jfek \ogcf`k„\j \k
c\j [„i`m\j g\lm\ek †ki\ [„k\Zk„\j gXi Xek`Z`$
gXk`fe%
Gi„ZXlk`fej~gi\e[i\
O CËlk`c`jXk`fekifgd„ZXe`jk\[\Z\kk\[„dXiZ_\
\jk[\eXkli\~]X`i\g\i[i\c\j\ej[\cXi„Xc`k„%
Hl\cjhl\jf`\ekc\ji„jlckXkj[\cX[„dXiZ_\#c\
Yfej\ej[f`kXljj`†ki\[\cXgXik `\#X`ej`hl\cX
gi`j\\eZfdgk\[\j`e]fidXk`fej[\k\iiX`e%
CXmXc\liXZhl`j\
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
8mXekX^\j
[email protected]<[email protected]+)
[email protected]
+)
CXmXc\liXZhl`j\
:fdd\ek†ki\gclj\]ÔZXZ\6
CXmXc\liXZhl`j\\kc\Yl[^\ki„m`j„
CX mXc\li XZhl`j\ j\ ZXcZlc\ jli cX YXj\ [l
Yl[^\k`e`k`Xc%
8l Zflij [l gifa\k# [\j i„m`j`fej g\lm\ek
Xmf`i c`\l% ;Xej Z\ ZXj# le\ ]f`j c\j i„m`j`fej
XZZ\gk„\j \k c\j df[`Ô
ZXk`fej [\ Zfek\$
elj kiXejd`j\j Xlo i\jgfejXYc\j [\j kZ_\j
ZfeZ\ie„\j# c\ ZXcZlc [\ cX mXc\li XZhl`j\ j\
]X`k Xm\Z c\ Yl[^
\k i„m`j„# \k cËXmXeZ \d\ek
g_pj`hl\jlic\g„i`d ki\[\kZ_\i„m`j„%
jflm\ek [`jgfe`Yc\ ^iZ\ Xlo cf^`Z`\cj [\ ^\j$
k`fe [\ gifa\k% ;Xej c\ ZXj [\ kZ_\j gfli c\j$
hl\cc\jcËX]]\ZkXk`fe\jkZfejkXek\#Z\kk\ZfliY\
\jkle\[if`k\gifgfik`fee\cc\%
C\j[`]]„i\ekjZXj[\Ô^li\
Le`k„
dfe„kX`i\
M8
CXmXc\liXZhl`j\M8 \kc\j
Xlki\jZfliY\j[\Zf”kj
MG
CXmXc\liXZhl`j\#Xgg\c„\Xljj`gXi] f`j:9K<#
\jk ^„e„iXc\d\ek XjjfZ`„\ ~ [\lo Xlki\j
ZfliY\j#kflkXljj`]fe[Xki`Z\j#dX`jgcljZcXj$
j`hl\j#[ldXeX^\d\ek[\gifa\k%
CXZfliY\[\jZf”kji„\cj:Ifl:IK<1:f”k
I„\c[lKiXmX`c<]]\Zkl„ %:\jfekc\j[„g\ej\j
\]]\Zk`m\d\ek i„Xc`j„\j aljhlË~ cX [Xk\ [\
cËXeXcpj\%
CXZfliY\[\jmXc\lijgcXe`Ԅ\jMGfl:9KG1
:f”k Yl[^„kX`i\ [l kiXmX`c gi„ml % :\ jfek c\j
Zf”kjk\cjhlË`c\jkgi„mlhlË`cjj\i„Xc`j\ekjli
cX[li„\[\cXkZ_\%?XY`k l\cc\d\ek#c\Z_\][\
gifa\kjË`ek„i\jj\~cXmXc\liÔeXc\jlicXkZ_\%
;Xejc\ZX[i\[\Z\kk\ZfliY\#c\Z_\][\gifa\k
jË`ek„i\jj\~cXdXe` i\[fekc\j[„g\ej\jmfek
j\[„iflc\ijlicX[li„\[\cXkZ_\#\e]feZk`fe
[\cX[\jZi`gk`fehl`\eX„k„]X`k\%:\kk\ZfliY\
eË\jk aXdX`j kiXZ„\ dXel\cc\d\ek# dX`j \jk
:fliY\\egfj`k`fejlg„i`\li\
:fliY\\egfj`k`fed„[`Xe\
:fliY\\egfj`k`fe`e]„i`\li\
@ek\igi„kXk`fe
:I
;Xk\
[ËXeXcpj\
K\dgj
MXc\liXZhl`j\
:f”ki„\c
MXc\ligcXe`]`„\
:\j * ZfliY\j g\lm\ek †ki\ j`kl„\j c\j le\j
gXiiXggfikXloXlki\jj\cfe-ZfdY`e
X`jfej%
CXÔ^li\Z`$[\jjlj\e\ogc`Z`k\le\1CXM8\jk
jlg„i`\li\~cXMG#hl`\jkjlg„i`\li\Xl:I%
C\j-ZXj[\Ô^li\\kc\j`ek\igi„kXk`fejhlË`c
\jk gfjj`Yc\ [Ë\e ]X`i\ jfek [„Zi`kj [Xej c\
kXYc\Xljl`mXek1
M8
M8
:I
:I
MG
MG
:I
MG
M8
MG
M8
:I
MG
:I
MG
M8
:I
M8
Gifa\kki j
\eXmXeZ\\k
gcljgif[lZk`]
Gifa\k\e
XmXeZ\\k
Y\XlZflg
gcljgif[lZk`]
Gifa\k\e
XmXeZ\#
dX`jdf`ej
gif[lZk`]
Gifa\k\e
i\kXi[\kY\Xl$
Zflgdf`ej
gif[lZk`]
Gifa\k\e
i\kXi[#
dX`jgclj
gif[lZk`]
Gifa\kki j
\ei\kXi[#
\kdf`ej
gif[lZk`]
Ç((+Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
[email protected]
+)
:8J[Ële\KZ_\Zfej`[„i„\`jfc„d\ek1i\[i\jj\icXYXj\
[ËX[i\jj\j[ËleÔZ_`\iZc`\ek[\(+''efdj
GfliZ\kk\kZ_\#`cX„k„gi„mlle\Z_Xi^\[\
(+ aflij _fdd\# i„Xc`j„\ gXi [\lo g\ijfee\j
jli . aflij [\ [„cX`# hl` [\miX`\ek kiXm
X`cc\i ~
leipk_d\[\)''X[i\jj\jgXiafli%
C\Zf”kle`kX`i\[\cXaflie„\[\kiXmX`c[Ële\
g\ijfee\\jk[\*''%C\Yl[^\kkfkXc[\cX
kZ_\\jk[\*''o.o)4+)''%
Le`k„
dfe„kX`i\
+)''€
*,''€
)/''€
)(''€
(+''€
.''€
A)
A+
A. K\dgj
CX gi„m`j`fe [\ [„g\ej\ \jk c`e„X`i\# Z\ hl`
m\lk [`i\ hl\ c\j i\jjfliZ\j mfek Y`\e †ki\
\e^X^„\j[\dXe` i\ZfejkXek\%
Jli cX gi\d
` i\ g„i`f[\ c\j [\lo gi\d`\ij
aflij[ËXZk`m`k„1A(\kA) #c\ji\jjfliZ\jjfek
CXmXc\liXZhl`j\
© Dunod – Toute reproduction non autorisée est un délit.
MXc\liXZhl`j\
:f”ki„\c
MXc\ligcXe`]`„\
\]]\Zk`m\d\ek\e^X^„\j[\dXe` i\Zfe]fid\
~cXgi„m`j`fe%
CX MG \jk [\ ( )'' -'' gXi afli jli )
aflij %C\:I\jk[feZjlg\ig
fj„~cXMG%;Xej
c\ ZXj gi„j\ek# c\ efdYi\ [ËX[i\jj\j i\[i\j$
j„\jX„k„j\lc\d\ek[\),'#jf`kleXmXeZ\$
d\ekg_pj`hl\[\),'&(+''4(/%
CXM8\jk[feZ[\(/[\+)''4.,-
CX M8 \jk `e]„i`\li\ ~ cX MG# Z\ hl` cX`jj\
XggXiXŠki\ le gifYc d\ [\ gif[lZk`m`k„# \k
gfk\ek`\cc\d\ek le gifYc d\ [\ i\kXi[% Le\
XZk`fe \jk [„Z`[„\ 1 `c p X gclj [Ë\e^X^\d\ek
[\i\jjfliZ\j\egclj^iXe[efdYi\#flgclj
Zfdg„k\ek\j\kgcljZ_ i\j %
Le\ kif`j` d\ g\ijfee\ m`\ek i\e]fiZ\i
c˄hl`g\ \e A* \k A+% :\kk\ i\jj fliZ\ Xaflk„\
e\Zf”k\hl\+,'gflic\j[\loaflij%
Jli cX [\lo` d\ g„i`f[\ A* \k A+ # c\j i\j$
jfliZ\jjfek[feZ\e^X^
„\j[\dXe` i\jlg„$
i`\li\ ~ cX gi„m`j`fe% C\ :I :f”k i„\c \e Ôe
[\A+\jk[\)/,'%@cgXjj\Xl$[\jjlj[\cX
ZfliY\MG%
:\kk\ XZk`fe gifmfhl\ le\ XZZ„c„iXk`fe [\ cX
gif[lZk`fe1.''X[i\jj\jfekY`\e„k„i\[i\j$
j„\j%CXM8gXjj\~)(''%:\kk\mXc\li\jk
\eZfi\`e]„i`\li\~cXmXc\ligcXe
`Ԅ\)+''
~Z\kk\[Xk\ #Z\hl`g\lk\eZfi\cX`jj\igi„jX$
^\ilei\kXi[[\cXkZ_\~cXÔe%DX`jc˄ZXik
\jk \e kiX`e [\ j\ ZfdYc\i% :\ gf`ek i\jk\iX
kflk[\d†d\jfljjlim\`ccXeZ\% O
Ç((,Ç
[email protected]
+*
C\ZfeZ\gk[Ë@G:\k[Ë@G;
C<[email protected];@:<[email protected]:<[email protected];
CXmXc\liXZhl`j\„kXekZXcZlc„\#`c\jkgfjj`Yc\[\
[„k\id`e\i[\lo`e[`ZXk\lij[\g\i]fidXeZ\1
CË`e[`Z\[\g\i]fidXeZ\Zf”k
MXc\liXZhl`j\
@G:4
:f”ki„\c
CË`e[`Z\[\g\i]fidXeZ\[„cX`
MXc\liXZhl`j\
@G;4
MXc\ligcXe`]`„\
:\j`e[`ZXk\lijg\lm\ekXljj`j˄Zi`i\1
:9K<
:9K<
@G:4
@G;4
:IK<
:9KG
I„jld„
Insight
C\j `e[`ZXk\lij @G: \k @G; jfek [\j `e[`Z X$
k\lij [\ g\i]fidXeZ\ [l gifa\k% :\ jfek [\j
mXc\lijjXejle`k„#Zfdgi`j\j\eki\'\kcË`eÔe`%
CXmXc\liefidXc\\jk(%8l[\jjlj[\(#`cpX
jlig\i]fidXeZ\% <e [\ƒ~ [\ (# `c p X Zfeki\$
g\i]fidXeZ\% @cj [fee\ek le\ m`j`fe j„gXi „\
[\cXg\i]fidXeZ\[\jZf”kj\k[\j[„cX`jjli
c\gifa\k%
CËlk`c`jXk`fe [\ Z\j `e[`Z Xk\lij eËX [\ j\ej
hl\ gfli [\j mXc\lij XZhl`j\j jlg„i `\li\j ~
(, \k `e]„i `\li\j ~ 0' [l Yl[^
\k `e`k`Xc%
<e [\_fij [\ Z\j mXc\lij# XlZle\ ZfeZclj`fe
e\g\lk†ki\k`i„\%
The IPC (CPI : Cost Performance Index) and
IPD (SPI : Schedule Performance Index)
indicators are project performance indicators.
These are values without unit, ranging between
0 and infinity. The normal value is 1. Above 1,
there is over-performance. Below 1, there is
counter-performance. They give a separate
performance viewpoint of the costs and time
on the project.
The usage of these indicators only has meaning
for earned values superior to 15 % and inferior
to 90 % of the initial budget. Outside of these
values, no conclusion can be drawn.
Ç((-Ç
[email protected]
+*
;[email protected]<I+ Iy8C @J <IC<GIFA <K
FYa\Zk`]
C\j `e[`ZXk\lij @G: \k @G; jfek Xl j\im`Z\ [l
g`cfkX^\[lgifa\k%
U CË@G: g\id\k [˄mXcl\i cX gif[lZk`m`k„ [\j
kiXmXlo jli cX kZ_\# \k gXi X^i„^Xk`fe# jli
cË\ej\dYc\[\ji\^iflg\d\ekj[\kiXmXlo%
U CË@G:g\id\k[\gifgfj\ile\eflm\cc\\jk`$
dXk`fe[\jZf”kjgflik\id`e\ile\kZ_\%
U CË@G; g\id\k [˄mXcl\i c\j gfjj`Y`c`k„j
[\ k\id`e\i cX kZ_\ [Xej c\j k\dgj% :Ë\jk
\ejl`k\ gXi c\ kiXmX`c jli c\ gcXee`e^ hl\ c\
[`d\ej`fee\d\ek [l i\kXi[ fl [\ cËXmXeZ\
g\lk†ki\\]]\Zkl„%
U CË@G: \k cË@G; jfek [\j `e[`Z Xk\lij „mfcl„j#
hl` g\lm\ek †ki\ gi„j\ek„j [Xej c\j kXYc\Xlo
[\ Yfi[ [\ gifa\k [Xej c\j fi^Xe`jXk`fej
dXkli\j\edXeX^\d\ek[\gifa\k%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
:\j `e[`ZXk\lij jfek `jjlj [\j kiXmXlo jli cX
mXc\liXZhl`j\%
;\dXe` i\^„e„i Xc\#cXd`j\\egcXZ\[\cË@G:
\jkX`j„\#ZXi\cc\eËXgXj[\cfli[jgi„i\hl`j%
@cjl]Ôk[ËXmf`id`j\egcXZ\c\i\c\m„[\cËXmXe$
Z\d\ek g_pj`hl\ gfli hlË\ejl`k\ cX mXc\li
XZhl`j\ jf`k ZXcZlc„\% @c \jk Xlafli[Ë_l` Xjj\q
jpjk„dXk`hl\ hl\ c\j Zf”kj i„\cj jf`\ek i\c\$
m„j%C\iXk`[email protected]:\jk[feZXcfijXZZ\jj`Yc\%
CXd`j\\egcXZ\[\cË@G;XZfdd\gi„i\hl`jcX
[`jgfe`Y`c`k„ [\ cX mXc\li gcXe
`Ԅ\# XZZ\jj`Yc\
~ Z_XZle\ [\j i„le`fej [ËXmXeZ \d\ek% :Ë\jk
df`ej ]i„hl\ek [Xej c\j gifa\kj% <k Z\cX eË\jk
XZZ\jj`Yc\hl\gXic\Y`X`j[\jcf^`Z`\cj[\^\j$
k`fe[\gifa\k%
* :fejkil`i\[\jgcXej[ËXZk`fejgfliXc`^
e\i
c\gifa\kjlic\j[„cX`jgi„mlj#\kgflii„[l`i\
c\j dfekXekj [\ jliZf”kj c`„j Xlo gifYc d\j
[\gif[lZk`m`k„%
IPC et IPD sont
des indicateurs
D„k_f[fcf^`\\kZfej\`cj
de performance
CËlk`c`jXk`fe [\j `e[`ZXk\lij @G: \k @G; eË\jk de l’exécution
gfjj`Yc\ hl\ gfli le XmXeZ\d\ek g_pj`hl\ du projet. Ils caracjlg„i`\li~(,#\k`e]„i`\li~0'%8l$[\c~ térisent l’état du
[\ Z\j Yfie\j# `c Zfem`\ek [\ gifZ „[\i ~ le\ projet en coût et
en délai, à tous
XeXcpj\jg„Z`Ôhl\[\cXj`klXk`fe%
C\ ZXcZlc [Ële\ i„$\jk`dXk`fe [\ Yl[^\k ~ Ôe les niveaux de
[\ gifa\k gfli le\ kZ_\ g\lk †ki\ \]]\Zkl„ décomposition
du projet.
j\cfe*gfjj`Y`c`k„j1
U I„$\jk`dXk`fe [„kX`cc„\ gXi c˄kl[\ [\j kiX$
mXloi\jkXek~]X`i\%
U D„k_f[\[\j„ZXikjkpg`hl\j1
9l[^\ki\„jk`d„4
9l[^\k`e`k`Xc
@G:
U D„k_f[\[\j„ZXikjXkpg`hl\j1
9l[^\ki\„jk`d„4:f”ki„\c"9l[^\k`e`k`XcÆ
MXc\liXZhl`j\ O
8mXekX^\j
O C\j`e[`ZXk\[email protected]:\[email protected];[fee\ekle\ZXgXZ`k„
[ËXeXcpj\ [`]]„i\eZ`„\ [\ cX j`klXk `fe [l gifa\k
\ek\id\j[\Zf”kj\k[\[„cX`j%
fj\ile\eflm
\cc\mXc\li[\
O CË@G:g\id\k[\gifg
Yl[^\k gfli i„Xc`j\i le\ kZ_\# \e jËXgglpXek
jlicË\og„i`\eZ\[l[„Ylk[\jXi„Xc`jXk`fe%
Gi„ZXlk`fej~gi\e[i\
O :\j `e[`ZXk\lij e\ jfek hl\ c\ i\Õ\k [\j `e]fi$
:fdd\ekcËlk`c`j\i6
ykXg\j
( :XcZlc\i c\j @G: \k @G; ~ gXik `i [\j `e]fi$
dXk`fej `jjl\j [\ i\c\m
„j [ËXZk`m`k„j [\j
XZk\lij%
) 8eXcpj\ic\jmXc\lijj`^e`ÔZXk`m\d\ek[`]]„$
i\ek\j[\(#mXc\liefidXc\%
Ç((.Ç
dXk`fej[ËXmXeZ\d\ekg_pj`hl\i\Zl\`cc`\j%<cc\j
[f`m\ek [feZ †ki\ m„i`Ԅ\j Xlgi j [\j XZk\lij
ZfeZ\ie„j\eZXj[\[„i`m\%
O CË\dgcf`[\j]fidlc\j[\ZXcZlce\[f`kgXj]X`i\
g\i[i\c\Yfej\ej%:_Xhl\i„jlckXkgif[l`k[f`k
gflmf`i †ki\ \ogc`hl„ jflj ]fid\ [Ëfi[i\ [\
^iXe[\ligXic\Z_\][\gifa\k%
C\ZfeZ\gk[Ë@G:\k[Ë@G;
Gflihlf`cËlk`c`j\i6
[email protected]
++
C\kXYc\Xl[\Yfi[[lgifa\k
DF;ßC<;<K89C<8L;<9FI;;<GIFA<K
I*
C`miXYc\j
I„Xc`j„j
Xggiflm„j
yZXik
I)
I(
I`jhl\j
Gi„mljjlicX
g„i`f[\
Gi„m`j`fe
;„cX`j
G\i]fidXeZ\
Gifa\k1OOOO
J`klXk`feXl%%&%%&%%
:_\][\gifa\k1
dX`$'Xmi$'dXij$']„mi$'aXem$'[„Z$',
efm$',
fZk$',
j\gk$',
Xf”k$',
al`c$',
al`e$',
dX`$',
Xmi$',
dXij$',
]„mi$',
aXem$',
[„Z$'+
efm$'+
fZk$'+
j\gk$'+
Xf”k$'+
al`c$'+
al`e$'+
Al`e$ Al`c$ 8f”k$ J\gk$ FZk$ Efm$ ;„Z$ AXem$ =„mi$ DXij$ 8mi$ DX`$ Al`e$ Al`c$ 8f”k$ J\gk$ FZk$ Efm$ ;„Z$ AXem$ =„mi$ DXij$ 8mi$
)''+ )''+ )''+ )''+ )''+ )''+ )''+ )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )'', )''- )''- )''- )''-
I„\c
;„g\ej\j\eZldlcjlic\gifa\k
0''
DfekXek\eb
:f”kj
/''
.''
-''
,''
+''
*''
)''
(''
'
al`e$ al`c$ Xf”k$ j\gk$ fZk$ efm$ [„Z$ aXem$ ]„mi dXij$ Xmi$ dX`$ al`e$ al`c$ Xf”k$ j\gk$ fZk$ efm$ [„Z$ aXem$ ]„mi$ dXij$ Xmi$
'+
'+
'+
'+
'+
'+
'+
',
',
',
',
',
',
',
',
',
',
',
',
''''-
=X`kjdXihlXekj[\cXg„i`f[\%%%
I„jld„
Insight
C\kXYc\Xl[\Yfi[[\gifa\kgi„j\ek\#\ele
efdYi\ [\ gX^\j i\jki\`ek# [\ dXe` i\ gi`e$
Z`gXc\d\ek ^iXg_`hl\# c\j `e[`Z Xk\lij Zc„j [l
gifa\k%
@c [fee\ le\ m`j`fe jpek_„k`hl\ [\ c˄kXk [\
jXek„[lgifa\k1mXc\lii„\cc\gXiiXggfikXlo
mXc\lijgi„ml\j#k\e[XeZ\j%
@c X]ÔZ_\ c\j ]X`kj dXihlXekj [\ cX g„i`f[\#
j\cfec\Z_\][\gifa\k\kc˄hl`g\gifa\k%
@cX`[\c\j[fee
\lij[Ëfi[i\[Xejc\ligi`j\[\
[„Z`j`fe%
The project control chart presents, in a principally graphical manner with a short number of
pages, the key indicators of the project.
It gives a synthetic vision of the health state of
the project: real values in comparison with the
planned values and tendencies.
It shows the principal events of the past period
according to the project manager and the
project team.
It assists the project owner and executives in
their decision making.
Ç((/Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
[email protected]
++
gfli c\li dfek i\i cËljX^\ hl` \jk ]X`k [\ c\li
kiXmX`c%
FYa\Zk`]
C\kXYc\Xl[\Yfi[[lgifa\k\jkle[fZld\ek
[\ jpek_ j\ [\jk`e„ Xlo [fee\lij [Ëfi[i\ \k
Xlo d\dYi\j [\ c˄hl`g\ gifa\k# [Xej c\ Ylk
[\1
U gi„j\ek\i cX j`klXk`fe [l gifa\k jflj c\j
Xe^c\jg\i]fidXeZ\#Zf”kj#[„cX`j\ki`jhl\j2
U d\kki\ \e g\ijg\Zk `m\ c˄kXk [l gifa\k Xm\Z
c\j„kXkj[„Zi`kj[Xejc\jgf`ekjgi„Z „[\ekj#\k
X`ej` ZfeÔid\i c\j [„i`m\j fl m„i`Ô\i cX g\i$
k`e\eZ\[\jgcXej[ËXZk`fejZfii\Zk`m\jgi„Z„$
[\ekj2
U iXjjli\i c\j gXik`\j `ek„i\jj„\j jli c\j gif$
a\Zk`fej~Ôe[\gifa\k%
:fek\ok\
U C\ kXYc\Xl [\ Yfi[ \jk i„Xc`j„ [\ dXe` i\
g„i`f[`hl\gXic\Z_\][\gifa\k#m\ijj\j[fe$
e\lij [Ëfi[i\% @c \jk Xljj` Zfddle`hl„ m\ij
c˄hl`g\gifa\k%
U C\ kXYc\Xl [\ Yfi[ \jk le [\j [fZld\ekj
Zc„jgi„gXi„jgflic\ji„le`fejXm\Zc\j[„Z`$
[\lij 1 Zfd`k„ [\ g`cfkX^\# i\ml\ [\ gifa\k#
i\ml\[\]iXeZ_`jj\d\ek[\aXcfe%
D„k_f[fcf^`\\kZfej\`cj
U LekXYc\Xl[\Yfi[[\gifa\k[f`kd\kki\\e
g\ijg\Zk`m\ c\j `e]fidXk`fej [\ cX j`klXk`fe
XZkl\cc\%GXiZfej„hl\ek#c\j`e]fidXk`fej[\j
j`klXk`fej gi„Z„[\ek\j jfek Zfej\im„\j jli
c\ ^iXg_`hl\% CX j`klXk`fe [\ cX [Xk\ [l afli
XggXiXŠk ZcX`i\d\ek \k c\j k\e[
XeZ\j j\ gif$
Ôc\ek% C\ Z_\] [\ gifa\k jX`k X`ej` ½ Zfdd\ek
`c\e\jkXii`m„c~¾%
U ;Xejc\ZXjf“c\kXYc\Xl[\Yfi[Zfdgfik\
[`]]„i\ek\jZfliY\jj\cfeleXo\[\k\dgj\e
XYjZ`jj\#`c\jkg\ik`e\ek[\]X`i\Zf‹eZ`[\ic\j
Xo\j [\ k\dgj# ~ cX ]f`j \e k\id\j [˄Z_\cc\#
\k\ek\id\j[\gf`ekq„if%C\j[fee
„\jjfek
X`ej`]XZ`c\d\ekc`j`Yc\j#ZXi\cc\jXggXi X`jj\ek
jlg\igfj„\j% O
Le tableau de bord
du projet est un
document de
synthèse, graphique
et visuel, présentant
l’état de santé
du projet, sous
ses dimensions
performance, coûts,
délais et risques.
8mXekX^\j
O C\kXYc\Xl[\Yfi[\jkcËXYflk`jj\d\ek[\cË\]]fik
ykXg\j
( ykXYc`ic\]fid
Xk[\kXYc\Xl[\Yfi[[Xejc\
gcXe[\dXeX^\d\ek[\gifa\k%D\kki\\egcXZ\
c\[`jgfj`k`][\i\Zl\`c[\cË`e]fidXk`fee„Z\j$
jX`i\~jfe„cXYfiXk`fe%
) I\Zl\`cc`i i„^lc` i\d\ek c\j `e]fidXk`fej
[ËXmXeZ\d\ek\kgifZ„[\iXloX^i„^Xk`fej\e
jËXgglpXekjlicËfi^Xe`^iXdd\[\jkZ_\j%
* D\kki\ cË`e]fidXk`fe \e ]fid\ [Xej c\
kXYc\Xl[\Yfi[#\eZfej\im
Xekjpjk „dXk`hl\$
d\ek c\j [fee„\j [\j „kXkj gi„Z „[\ekj% @ek„$
^i\ic\jeflm\cc\j\jk`dXk`fej~Ôe[\gifa\k%
+ :fddle`hl\i c\ kXYc\Xl [\ Yfi[ m\ij c\j
[„Z`[\lij# gfli X`[\i ~ cX gi`j\ [\ [„Z`j `fe#
\k m\ij c\j XZk\lij XpXek ]flie` c\j [fee„\j#
Ç((0Ç
[\ jpek_ j\ [l Z_\] [\ gifa\k [Xej jfe g`cf$
kX^\% @c g\id\k cX gi`j\ [\ i\Zlc `e[`jg\ejXYc\#
[fee\ [\ cX g\ijg\Zk`m\ \k ]XZ`c`k\ cX gi`j\ [\
[„Z`j`fe%
O @c\jkjl]ÔjXdd\ekj`dgc\gfli†ki\Zfdgi`jgXi
kfljjXej\ogc`ZXk`fe%
Gi„ZXlk`fej~gi\e[i\
O C\kXYc\Xl[\Yfi[\jkle[fZld
\eki`kl\c[lZ_\]
[\gifa\k%Le\]f`jcË_XY`k l[\gi`j\gXic˄hl`g\
gifa\k \k c\j [fee\lij [Ëfi[i\ [\ i\Z\mf`i c\
kXYc\Xl [\ Yfi[# `c \jk `dgfikXek [\ e\ gclj p
[„if^\i# gfli „m`k\i c\ j\ek`d\ek [Ë\jjfl]Õ\$
d\ek%
C\kXYc\Xl[\Yfi[[lgifa\k
© Dunod – Toute reproduction non autorisée est un délit.
:fdd\ekcËlk`c`j\i6
C\gifZ\jjlj[\dXŠki`j\
[\jdf[`ÔZXk`fej
[email protected]
+,
J:?yD8;<GIF:<JJLJ;<D8á[email protected]<;<JDF;@[email protected]:[email protected]
;\dXe[\[\df[`]`ZXk`fe
EFE
;„Z`j`fe[Ë`ejkil`i\6
;\dXe[\[\df[`]`ZXk`fe
XYXe[fee„\
[email protected]
EFE
E
8ZZfi[Zc`\eke„Z\jjX`i\6
[email protected]
8ZZfi[Zc`\ek6
EFE
E
;„Z`j`fe
]`eXc\Z_\]
[\gifa\k
[email protected]
Fi[i\[\
df[`]`ZXk`fe
mXc`[„
EFE
Fi[i\[\
df[`]`ZXk`fe
XYXe[fee„
[email protected]
:fddle`ZXk`fe
[\cËXYXe[fe
D`j\~afli[\cËfi^Xe`^iXdd\[\jkZ_\j
CXeZ\d\ek[\jkiXmXlo
I„jld„
Insight
C\ gifZ\jjlj [\ dXŠki`j\ [\j df[`ÔZXk`fej
[„Zi`k cX jlZZ\jj`fe [\j XZk`m`k„j \k [\j [„Z`$
j`fej ~ gi\e[i\ gfli Xjjli \i cX d`j\ jflj
Zfekic\[lZfek\el\k[lg„i`d ki\[lgifa\k%
@c gi\e[ \e Zfdgk\ cX e„Z\jj`k„ [\ Zfddle`$
hl\iXlgi j[\j[`]]„i\ekjXZk\lij[\Z\gif$
Z\jjlj1
■[\dXe[\lij[\df[`ÔZXk`fe
■d\dYi\j [\ c˄hl`g\ gifa\k „kl[`Xek c\j
df[`ÔZXk`fej#
■[fee\li[Ëfi[i\%
The change control process describes the
succession of activities and decisions to make
in order to assure the control of the project
scope.
It takes into account the necessity to communicate with the different members of this
process:
■ change requester,
■ project team members studying the changes,
■ project owner.
Ç()'Ç
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
JkilZkli\i cË\ej\dYc\ [\j XZk`m`k„j m`jXek ~
d\kki\ jflj Zfekic\ c\ g„i`d ki\ [l gifa\k#
X`ej`hl\jfeYl[^\k\kjfe[„cX`[\i„Xc`jXk`fe#
[ jc\[„dXiiX^\[lgifa\k%
;„Ôe`i le\ `ejkXeZ\ le`hl\ [\ i\Zl\`c [\
[\dXe[\j[\df[`ÔZXk`fej%
:\ekiXc`j\i cX [„Z`j`fe jli c\ Z_\] [\ gifa\k
gfli ^Xi[\i cX Zf_„i\eZ\ [l gifa\k# hl\c hl\
jf`kc\efdYi\[\df[`ÔZXk`fejXggc`hl„\j%
J„gXi\ic\jdf[`ÔZXk`fejhl`jfek[lj\lci\j$
jfik[lZ_\][\gifa\k[\Z\cc\jhl`jfek[li\j$
jfik[l[fee\li[Ëfi[i\#\k[feZjljZ\gk`Yc\j
[ËXaljk\d\ekj[\ÔeXeZ\d\ek%
Fgk`d`j\i c\ kiX`k\d\ek [\j df[`ÔZXk`fej \e
g\id\kkXek c\li i\^iflg\d\ek# gfli Y„e„Ô$
Z`\i[\jpe\i^`\j%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\ gifZ\jjlj [\ dXŠki`j\ [\j df[`ÔZXk`fej
lk`c`j\ c\j ]fidlcX`i\j [\ [\dXe[\ [\ df[`$
ÔZXk`fe\k[Ëfi[i\[\df[`Ô
ZXk`fe[„Zi`kjgXi
X`cc\lij%
:Ë\jklegifZ\jjljhl`j\d\k\egcXZ\[ jc\
[„Ylk [l gifa\k# \k jËXc`^e\ jli c\j _XY`kl[\j
[\ ]feZk`fee\d\ek [\ cËfi^Xe`jXk`fe% C\j
d\dYi\j [\ c˄hl`g\ gifa\k gflmXek XggXik\$
e`i~gclj`\lijgifa\kj#`c\jk`dgfikXekhl\c\j
giXk`hl\j \e ^\jk `fe [\j df[`Ô
ZXk`fej jf`\ek
_fdf^ e\j\eki\gifa\kj#gfli]XZ`c`k\icXd`j\
\eXggc`ZXk`fe%
U Jlim\`cc\i c\j k\dgj [\ kiX`k\d\ek [l gif$
Z\jjlj 1 k\dgj dfp\e [\ gXjjX^\ [Xej Z_X$
Zle\ [\j „kXg\j# df[`ÔZXk`fej gXik`Zlc` i\j
hl` jlY`jj\ek [\j k\dgj [\ kiX`k \d\ek gXik`$
Zlc` i\d\ek cfe^j% <e \]]\k# c\ gifZ \jjlj [f`k
i\jk\iÕl`[\gflihlË`ceËpX`kgXj[\Zfdgfik\$
d\ek[˄m`k\d\ekgXic\jd\dYi\j[\c˄hl`g\
gifa\k%
D„k_f[fcf^`\\kZfej\`cj
U :\ gifZ\jjlj g\lk †ki\ flk`cc„ via le\ YXj\
[\[fee„\jflle`ekiXe\k%;XejZ\ZXj#c\j[`]$
]„i\ek\j„kXg\jc`jk„\j[f`m\ek†ki\gi„ml\j%
U C\Z_\][\gifa\k[f`k]X`i\m`mi\Z\gifZ\j$
jlj# \e \e gXicXek [Xej c\j i„le`fej [ËXmXe$
Z\d\ek#\ek\eXek~aflilekXYc\Xl[ËXeXcpj\
hlXek`kXk`m\[\jdf[`ÔZXk`fej#Xm\Zc\jdf[`$
ÔZXk`fej \e Zflij# c\j df[`Ô
ZXk`fej kiX`k„\j#
\kZ%
U C\j Xl[`kj [\ gifa\k \k c\j i\ml\j [\ gif$
a\k g\lm\ek [fee\i c`\l ~ m„i`ÔZXk`fe [l Yfe
ljX^\[\Z\gifZ\jjlj%
[email protected]
+,
Le processus
de maîtrise
des modifications
décrit les
activités
à réaliser,
les documents
à produire
et les décisions
à prendre
pour maîtriser
les modifications
du projet.
8mXekX^\j
:fdd\ekcËlk`c`j\i6
O CX
ykXg\j
U 8[Xgk\ic\gifZ\jjlj~cËfi^Xe`jXk`fe\k~cX
Zfdgc\o`k„[lgifa\k%
U =fid\i c\j d\dYi\j [\ c˄hl`g\ gifa\k Xl
gifZ\jjlj\kXlZfeZ\gk[\df[`ÔZXk`fe%
U IXgg\c\i# cfij [\j i„le`fej [ËXmXeZ \d\ek#
c\ ]feZk`fee\d\ek [l kiX`k\d\ek [\j df[`Ô$
ZXk`fej%
Ç()(Ç
[„Ôe`k`fe \k cX [`]]lj`fe [Ële gifZ\jjlj [\
dXŠki`j\[\jdf[`ÔZXk`fejd\kk\ekjfljZfekic\
c\ji`jhl\j[\[„i`m\[\Zfek\el[\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O C\
]feZk`fee\d\ek Xl hlfk`[`\e [f`k i\jk\i
jflgc\\ki„XZk`]#kflk\ei\jkXekfYc`^Xkf`i\%
C\gifZ\jjlj[\dXŠki`j\[\jdf[`ÔZXk`fej
;[email protected]<I+ Iy8C @J <IC<GIFA <K
[email protected]<[email protected]+,
[email protected]
+,
C\gifZ\jjlj[\dXŠki`j\
[\jdf[`]`ZXk`fej
:fdd\ek†ki\gclj\]ÔZXZ\6
\jkZ\ikX`ehl\c\j`dgXZkjgi„m`j`fee\cjjfek
]X`Yc\j%
C\jgi`eZ`g\j[\^\jk`fe[\j
df[`ÔZXk`fej
U Le\„mfclk`fej\ZXiXZk„i`j\gXi1
Ç leZ_Xe^\d\ek#ZË\jk$~$[`i\legXjjX^\[Ële
„kXk~leXlki\2
Ç cX jkXY`c`k„ [\ c˄kXk [Ëfi`^`e\ \k [\ c˄kXk
Xgi jZ_Xe^\d\ek2fee\gXic\gXj[˄mfcl$
k`fe cfijhlËle Zfeki`Ylk\li i„Xc`j\ gif^i\j$
j`m\d\ekle[fjj`\i[˄kl[\flle\efk\[\
ZXcZlc2`cpXliX„mfclk`fej`#Z\kk\efk\XpXek
„k„mXc`[„\#leZ_Xe^\d\ek\jk[\dXe[„jli
le\[\jZXiXZk„i`jk`hl\j[Ë\eki„\%
U C\j„mfclk`fejj\ZcXjj\ek\e)ZXk„^fi`\j1
Ç CËXd\e[\d\ek#½„mfclk`fed`e\li\eËX]]\Z$
kXekXlZle\[\jZXiXZk„i`jk`hl\j[„Ôe`jjXekj
c\Y\jf`e\kjXeji„g\iZljj`fejlicËlk`c`jXk`fe
[li„jlckXk[lgifa\k¾%C\jXd\e[\d\ekje\
jfekgXj^„i„jXlj\`e[lgifZ\jjlj[\dXŠ$
ki`j\[\jdf[`ÔZXk`fej%@cjjfek[fZld\ek„j
Xl]li\k~d\jli\[\jkiXm
Xlo#\keËfekgXj
Y\jf`e [ËXggifYXk`fe gXi c\ Z_\] [\ gifa\k%
C\li`dgXZk\jkd`e`d\\ek\id\j[\Zf”kj
\k[\[„cX`j%
Ç CXdf[`ÔZXk`fe#½fg„iXk`fe~ZXiXZk i\[„Ô$
e`k`]\]]\Zkl„\jlilegifa\kflleflmiX^\#
\eml\[Ë\eXd„c`fi\ic\]feZk`fee\d\ekfl
[Ë\e Z_Xe^\i c\j ZXiXZk„i`jk`hl\j [Ë\dgcf`%
Le\df[`ÔZXk`feeË\jk\o„Zlkf`i\hl\j`\cc\
Xi\ƒlcËXggifYXk`fe\kcËXlkfi`jXk`fe[lZ_\]
[\gifa\k%¾#j\cfec\[`Zk`feeX`i\[ldXeX^\$
d\ek[\gifa\[email protected]<G+\„[`k`fe#8=EFI %
C\j df[`ÔZXk`fej jfek i\g„i„\j \e kXek hl\
k\cc\# \k [fee\ek c`\l ~ „cXYfiXk`fe [Ële\
[\dXe[\[\df[`ÔZXk`fe%@ceË\jkgXjlk`c\[\
i„[`^\ile\[\dXe[\[\df[`ÔZXk`fecfijhlË`c
C`d`k\icXgi`j\\eZfdgk\[\j
df[`ÔZXk`fej
?fid`j c\j Y„e„Ô
Z\j Xkk\e[lj [\ cX gi`j\ \e
Zfdgk\ [\ cX df[`Ô
ZXk`fe# `c p X jflm
\ek [\j
`eZfem„e`\ekj#hl`jfek^„e„i Xc\d\ekg\lgi`j
\e Zfdgk\ 1 [„jfi^Xe`jXk`fe# Xck„iXk`fe [\j
i\cXk`fej Xm\Z c\ [fee\li [Ëfi[i\# j\ek`d\ek
Xl j\`e[\ c˄hl`g\ [ËXmf`ikiXmX`cc„ gfli i`\e#
\k gXi]f`j# Xkk\ek\ [Ële\ „m\ek l\cc\ df[`ÔZX$
k`feXmXek[\kiX`k\ilegf`ekgXik`Zlc`\i¿
CX[„Z`j`fe[\gi\e[i\\eZfdgk\le\df[`Ô
$
ZXk`fe[f`k`ek„^i\iZ\j`eZfem„e`\ekj#\kX`ej`
^XiXek`icËXd„c`fiXk`feXl^cfYXcjlic\gifa\k%
@cZfem`\ek[\gclj[\j\iXgg
\c\ihl\c\jdf[`$
ÔZXk`fejjfekgXi]f`jfgk`fee\cc\j¿
I\e[i\c\gifZ\jjlj`eZfekflieXYc\
Gflihl\Z_Xhl\df[`ÔZXk`fejf`kY`\eg`jk„\
Xlj\`e[\Z\gifZ\jjlj#`cZfem`\ek[\c\]X`i\
m`mi\Xm\Z[\ji ^c\j[\m`\j„Zli`jXek\j1
U 8lZle\ [\dXe[\ [\ df[`Ô
ZXk`fe eË\jk
`[`fk\% C\j [\dXe[\j efe g\ik`e\ek\j jfek
\ec\m
„\j[ jc\[„Ylk[lgifZ \jjlj#[feZXm\Z
le`dgXZkki j]X`Yc\%
U Kflk\j c\j mXc`[Xk`fej `ek\id„[`X`i\j Xl
Zflij [l gifa\k eËXZZ\gk\ek [\j „ZXikj Xlo
[fee„\j [\ i„]„i \eZ\ hl\ jË`cj jfek Xgglp„j
gXilefi[i\[\df[`ÔZXk`femXc`[„%
U Kflk\[\dXe[\[\df[`ÔZXk`fe\jkjpjk„dX$
k`hl\d\ek\eki„\[Xejc\gifZ\jjlj#\k[fee\iX
c`\l~le\`e]fidXk`fejlicX[„Z`j`fegi`j\%
Ç())Ç
[email protected]
+,
;[email protected]<I+ Iy8C @J <IC<GIFA <K
QFFDjliCË`ejkilZk`fe[Ële\df[`ÔZXk`fe
;„Z`j`fe
[Ë`ejkil`i\
c\Z_\][\gifa\k
;\dXe[\[\
df[`]`ZXk`fe
XYXe[fee„\
8eXcpj\[\jdf[`]`ZXk`fej
gXicfkgfli[„k\Zk\ic\lij
`ek\iXZk`fej
:fddle`ZXk`fe
[\cËXYXe[fem\ij
c\j[\dXe[\lij
8ggi„Z`Xk`fe^cfYXc\
[\cË`dgXZk[\cXdf[`]`ZXk`fe
@dgXZkc`d`k„
@dgXZk]fik
@ejkilZk`feZfe]`„\Xl
d„k`\ic\gcljZfeZ\ie„#
hl`Zfejfc`[\iXXm\Z
c\jXlki\jd„k`\ij
© Dunod – Toute reproduction non autorisée est un délit.
:fejfc`[Xk`fe[\jXm`jd„k`\ij
gXiXiZ_`k\Zk\[\cXjfclk`fe
flgXic\Z_\][\gifa\k
:fejfc`[Xk`fe
:f”k1gXijfddXk`fe\e
\ec\mXekc\j[flYcfej
;„cX`1gXij`dlcXk`fe[Xejc\j
gcXee`e^j
Fi[i\[\
Df[`]`ZXk`fe
efemXc`[„
CË`ejkilZk`fe [\j df[`ÔZXk`fej i\gfj\ jli
*gi`eZ`g\j1
( C\j df[`ÔZXk`fej jfek kflaflij „mXcl„\j
\e ^iflg\# gfli `dd„[
`Xk\d\ek [„k\Zk\i c\j
`Zkf`i\j# \k
df[`ÔZXk`fej gifZ_\j fl ZfekiX[
c\jdf[`ÔZXk`fej~]fik\`ek\iX
Zk`fe%C\li`ej$
kilZk`fej\iXXcfijZfe[l`k\j`dlckXe„d\ek%
) CË`ejkilZk`fe gfik\ [ËXYfi[ jli c\ mfc\k
k\Z_e`hl\ [\ cX jfclk `fe# c\j Zfej„h
l\eZ\j
gifa\k [\ Zf”k \k [„cX` jfek „mXcl„\j [Xej le
[\lo` d\k\dgj%
* C\jdf[`ÔZXk`fejj`dgc\je\jfekgXjkiX`$
k„\j[\cXd†d\]Xƒfehl\c\jdf[`ÔZXk`fej~
]fik`dgXZk% O
Ç()*Ç
C\gifZ\jjlj[\dXŠki`j\[\jdf[`ÔZXk`fej
@ejkilZk`feZfe]`„\~
Z_Xhl\d„k`\iZfeZ\ie„
\egXiXcc c\
[email protected]
+-
CX[\dXe[\[\df[`ÔZXk`fe
<O<DGC<;<[email protected]<;<;<D8E;<;<DF;@[email protected]:[email protected]
Efd[lgifa\k
M\ij`fe1
;\dXe[\[\df[`]`ZXk`feE—%%%
;\dXe[\li1
;Xk\1
:Xk„^fi`\[\cX[\dXe[\1
81;\dXe[\Zc`\ek918efdXc`\dXa\li\:18efdXc`\d`e\li\;18d„c`fiXk`fedXi^\
I„jld„[\cXdf[`]`ZXk`fe[\dXe[„\
;\jZi`gk`fe[„kX`cc„\[\cXdf[`]`ZXk`fe[\dXe[„\
Dfk`][\cX[\dXe[\af`e[i\aljk`]`ZXk`]
Jfclk`fegifgfj„\af`e[i\Zifhl`j„m\ekl\cc\d\ek
I\ZfddXe[Xk`fejgfli`ejkilZk`fe
@e]fidXk`fej[\Zf”kj
Fi[i\[\^iXe[\li[lZf”k
[\cË`ejkilZk`fe
:f[\[Ë`dglkXk`fe
Fi[i\[\^iXe[\li[lZf”k
[\cXdf[`]`ZXk`fe
Df[Xc`k„[\]`eXeZ\d\ek
[\cXdf[`]`ZXk`fe
8ZZfi[gfli`ejkilZk`[email protected]
Gfli`ejkilZk`fe1
Gfli`e]fidXk`fe1
;\dXe[\li1
I„jld„
Insight
C\ ]fidlcX`i\ [\ [\dXe[\ [\ df[`ÔZXk`fe
g\id\k~kflk\jc\jgXik`\j`ek„i\jj„\j[\]fi$
dXc`j\i c\j df[`ÔZXk`fej hlË\cc\j jfl_
X`k\ek
mf`igi`j\j\eZfdgk\gXic\gifa\k%
JXjkilZkli\`em`k\c\j[\dXe[\lij~gifgfj\i
[\j„mXclXk`fej„Zfefd`hl\j[lkiX`k\d\ek[\
cX[\dXe[\\k[\cX[\dXe[\\cc\$d†d\%<cc\
j\ej`Y`c`j\ [feZ ~ cË`dgXZk „Zfefd`hl\ [\ cX
[\dXe[\%
Le\ ]f`j cX [\dXe[\ [\ df[`ÔZXk`fe i„[`^„\#
\cc\ i\eki\ [Xej c\ gifZ\jjlj [\ dXŠki`j\ [\j
df[`ÔZXk`fej%
The change request allows all stakeholders to
formalize the changes they wish to see taken
into account by the project.
Its structure invites the requesters to propose
economical evaluations of the treatment of
the request and of the request itself. It creates
awareness of the economical impact of the
request.
Once the request is completed, it enters into
the change control process.
Ç()+Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
FYa\Zk`]
CX ÔZ_\ [\ [\dXe[\ [\ df[`ÔZXk`fe \jk c\
[fZld\ek [Ë\eki„\ [l gifZ \jjlj [\ dXŠki`j\
[\jdf[`ÔZXk`fej%<cc\g\id\k[\1
U [„Zi`i\ cX df[`ÔZXk`fe jflj cX ]fid\ [l
Y\jf`e~jXk`j]X`i\#\k[\cXjfclk`fegfjj`Yc\~
d\kki\\eÅlmi\2
U \jhl`jj\ic\j`dgXZkj[\cXdf[`ÔZXk`fejli
c\i\jk\[lgifa\k2
U „mXcl\i jflj cX ]fid\ [Ëfi[i\ [\ ^iXe[\li
c\jZf”kj^„e„i „jgXicXdf[`Ô
ZXk`fe#X`ej`hl\
c\jZf”kj[\jfe`ejkilZk`fe2
U ]XZ`c`k\i cX gi`j\ [\ [„Z`j`fe jli cX jl`k\ ~
[fee\i~cX[\dXe[\[\df[`ÔZXk`fe%
:fek\ok\
U GifZ„[\i ~ [\j Xl[`kj i„^lc`\ij [l jpjk d\
gflijËXjjli\ihl\c\]fidlcX`i\\jkZfem\eX$
Yc\d\ek\dgcfp„%
D„k_f[fcf^`\\kZfej\`cj
U Le [\j ]XZk\lij Zc„j [\ jlZZ j [\ Z\k flk`c
\jk jfe lk`c`jXk`fe jpjk„dXk`hl\ gfli kflk\j
c\jdf[`ÔZXk`fej%GfliZ\]X`i\#cËXZZfdgX^e\$
d\ekgXic\Z_\][\gifa\k\jk`dgfikXek%Jfe
ic\i„j`[\[XejcËX`[\Xli\dgc`jjX^\[\j[fe$
e„\j# [Xej cX ]flie`kli\ [\ c`^e\j [`i\Zki`Z\j
gflicXgif[lZk`fe[\jfi[i\j[\^iXe[\li[\
Zf”k%
U CX jfclk`fe gifgfj„\# c\j i\ZfddXe[Xk`fej
gfli cË`ejkilZk`fe \k c\j fi[i\j [\ ^iXe[
\li
[\ Zf”k jfek [\j [fee„\j ]XZlckXk`m\j [\ cX
ÔZ_\% O
© Dunod – Toute reproduction non autorisée est un délit.
CX [\dXe[\ [\ df[`Ô
ZXk`fe `ek\im`\ek \e
Xdfek[lgifZ\jjlj[\dXŠki`j\[\jdf[`ÔZX$
k`fej% <cc\ g\lk ZfeZ\ie\i cX kfkXc`k„ [\j gXi$
k`\j`ek„i\jj„\jXlgifa\k#hl\Z\cc\j$Z`jf`\ek
`ek\ie\j ~ c˄hl`g\ gifa\k fl d†d\ \ok\ie\j%
;\ dXe` i\ `e[`i\Zk\# `c [f`k †ki\ gfjj`Yc\# ~
[\jgXik`\jgflmXekXmf`ile\`eÕl\eZ\jlile
gifa\kjpe[`ZXk#Xlkfi`k„i„^c\d\ekX`i\#\kZ% #
[\gifgfj\ile\df[`ÔZXk`feXlkiXm\ij[\Z\
]fidlcX`i\%
:fdd\ekcËlk`c`j\i6
ykXg\j
U MXc`[\i# cfij [l dfekX^\ [l gifa\k# cX g\ik`$
e\eZ\ [l ]fidlcX`i\ gifg
fj„ \k Xggfik\i c\j
Xaljk\d\ekji\hl`j%
U ;`]]lj\ic\]fidlcX`i\Xlj\`e[\c˄hl`g\gif$
a\k \k Xlgi j [\j gXik`\j `ek„i \jj„\j gifZ_\j
[l gifa\k% =fid\i ~ cËlk`c`jXk`fe [l ]fidlcX`i\
\k[fee\i[\j]\\[YXZbji„^lc`\ijjlicXhlX$
c`k„ [l i\dgc`jjX^\ [ j cX i\d`j\ [\j ÔZ_\j
Zfdgc„k„\j%
U KiX`k\i kflk\j c\j ÔZ_\j i\ƒl\j% >Xi[
\i cX
kiXZ\ [\j i„gfej\j ]X`k\j \k `e]fid\i jpj$
k„dXk`hl\d\ek kflj c\j [\dXe[\lij [\j
i„gfej\j%
Ç(),Ç
La demande de
modification définit
les informations
qui permettent
de décider si
l’instruction de
la modification
doit être réalisée.
8mXekX^\j
O C\kiX`k\d\ek[\kflk\jc\j[\dXe[\j[\df[`$
ÔZXk`fegXileZ`iZl`kle`hl\\jkle\\oZ\cc\ek\
dXe` i\[\j\gi„dle
`i[\j[„i`m\j[\Zfek\elj
[Xejc\jgifa\kj%
„\j~i\ej \`^e\iX`[\
O CXjkilZkliXk`fe[\j[fee
c\j [\dXe[\lij ~ j\ gfj\i jl]ÔjXdd\ek [\
hl\jk`fej XmXek [\ gifgfj\i le\ [\dXe[\ [\
df[`ÔZXk`fe%
Gi„ZXlk`fej~gi\e[i\
O CXd`j\\egcXZ\[ËleZ`iZl`k[Ë`e]fidXk`fejfYc`$
^Xkf`i\ \k ZfekiX`^eXek \jk gXi]f`j dXc m„Zl\%
Gfli\e]XZ`c`k\icËXggifgi`Xk`fe#c\Z_\][\gif$
a\km\`cc\~XZZfdgX^e\ic\jgXik`\j`ek„i\jj„\j
[Xej c\li lk`c`jXk`fe [l [fZld\ek# \k ~ [fee
\i
[\ji\kflij[Ë`e]fidXk`fej[\dXe` i\jpjk„dX$
k`hl\%
CX[\dXe[\[\df[`ÔZXk`fe
Gflihlf`cËlk`c`j\i6
[email protected]
+-
C\kXYc\Xl[\dXŠki`j\
[\j_\li\jgXjj„\j
[email protected]
+.
:FEJKIL:[email protected];LK89C<8L;<D8á[email protected]<;<J?<LI<JG8JJy<J
Gifa\k1
I\jgfejXYc\1
G„i`f[\[\^\jk`fe1
:f[\
kZ_\
C`Y\cc„kZ_\
8Zk\li
9l[^\k
`e`k`Xc
I„m`j`fe
9l[^\k
i„m`j„
[\
i„]„i\eZ\
R(T
R)T
R*T
R+T
R,T
R-T
:fejfdd„ :fejfdd„ 8mXeZ\d\ek
\eZldlc
[\cX
g_pj`hl\
[\cX
g„i`f[\
g„i`f[\
gi„Z„[\ek\
R.T
R/T
R0T
;Xk\1%%&%%&¿%
I\jk\
~]X`i\
I„$
\jk`dXk`fe
yZXik
;Xk\
[\]`e
`e`k`Xc\d\ek
gi„ml\
;Xk\
[\]`e
i\$
gi„ml\
R('T
R((T
R()T
R(*T
R(+T
%%%
I„jld„
Insight
C\ kXYc\Xl [\ dXŠki`j\ [\j _\li\j gXjj„\j
jËXggc`hl\ Xlo gifa\kj [fek le\ [\j gifYc„$
dXk`hl\j \jk [\ g`cfk\i cX Z_Xi^\ [\j XZk\lij
`dgc`hl„j% @c „kXYc`k cX i„]„i\eZ\ [\ [„gXik# ~
gXik`i[lYl[^
\k`e`k`Xc[lgifa\k#\k„mfcl\Xl
]li \k ~ d\jli\ [\ cËXmXeZ \d\ek [l gifa\k%
CX dX`cc\ [\ Z\ kXYc\Xl j\ j`kl\ Xl e`m\Xl [\
cX kZ_\ \k [\ cËXZk\li dfY`c`j„ gfli i„Xc`j\i
Z\kk\kZ_\%J`le\kZ_\\jki„Xc`j„\gXi[\lo
XZk\lij#Z\kXYc\XlXliX[\loc`^e\j%
:_Xhl\ c`^e\ [l kXYc\Xl Zfdd\eZ\ ~ m`mi\
[ jc\[„Ylk[\i„Xc`jXk`fe[\cXkZ_\ZfeZ\i$
e„\#\kZ_Xhl\c`^e\j˄k\`ek[ jhl\cXkZ_\
\jkk\id`e„\#~jXmf`i1hlXe[c\i„jlckXkX„k„
mXc`[„gXicXg\ijfee\Xlkfi`j„\%
The table of workload control applies to projects
for which one of the problems is managing the
workload of team members. It sets an initial
standard, starting from the initial project budget and evolves as the project progresses. The
mesh size of the table is at the task level and
actor mobilized to perform this task. If a task is
performed by two actors, this table needs two
rows.
Each table row starts being managed from the
beginning of realization of the task concerned
and each line goes out as soon as the task is
completed, i. e., when the result was validated
by the authorized person.
Ç()-Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
FYa\Zk`]
U ;`jgfj\i [Ële „kXk Xl Ôc [\ cË\Xl [\ cX gi„$
m`j`fe Zldlc„\ [\j [„g\ej\j [l gifa\k jflj
cËXe^c\[\jZ_Xi^\j[\kiXmX`c%
U :fddle`hl\iXloXZk\lijc\Yl[^\kgflic\j
kZ_\jhlË`cjfek~i„Xc`j\ijlile\g„i`f[\%
U ;`jgfj\i [Ële jlgg
fik ]fid\c# \k c\li
[\dXe[\i c\j `e]fidXk`fej [ËXmXeZ \d\ek [\
dXe` i\XeXcpk`hl\%
U :XcZlc\ile\gi„m`j`fe~Ôe[\kZ_\#gl`j~
Ôe[\gifa\k#hl`jf`kcXgclji„Xc`jk\gfjj`Yc\%
:fek\ok\
C\kXYc\Xl[\dXŠk i`j\[\j_\li\jgXjj „\j\jk
le[fZld\ek`e`k`Xc`j„~gXik `i[\j[fee
„\j[l
Yl[^\k`e`k`Xc[lgifa\k%
@c\jkZfdgc„k„gXicËfi^Xe`^iXdd\[\jkZ_\j
\k c\j X]]\ZkXk`fej [\ kZ_\j Xl kiXm\ij [\ cX
dXki`Z\[\i\jgfejXY`c`k„Z]%flk`c(, %
:\ kXYc\Xl \jk Xljj` Zfee\Zk„ Xl gcXee`e^
[l gifa\k% J`dlckXe„d\ek Xm\Z cX [\dXe[\
[Ë`e]fidXk`fej[\Z_Xi^\[\kiXmX`c#`c\jkgfj$
j`Yc\ [\ [\dXe[\i c\j `e]fid
Xk`fej [\ [Xk\
gi„m`j`fee\cc\[\Ôe~afli%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @e`k`Xc`j\ic\kXYc\Xlhl`j\im`iX[\YXj\gfli
cXg„i`f[\[\^\jk `fe~m\e`i\kc\d\kki\~[`j$
gfj`k`fe [\j XZk\lij ZfeZ\ie„j% @c Zfek`\ek c\j
`e]fidXk`fej[lYl[^\k`e`k`Xc\k[\cXdXki`Z\
[\i\jgfejXY`c`k„%C\jkZ_\jhl`[f`m\ekÔ^li\i
jfek„kXYc`\j^iZ\XlgcXee`e^[lgifa\k1
Ç c\jkZ_\j[\mXekZfdd\eZ \ijlicXg„i`f[\
~m\e`i#j\cfec\gcXee`e^2
Ç c\j kZ_\j \e Zflij jli cX g„i`f[\ ~ m\e`i 2
Z\j kZ_\j jfek Z\cc\j hl` [\mX`\ek †ki\ \e
Zflij jli Z\kk\ g„i`f[\ j\cfe c\ gcXee
`e^#
X`ej` hl\ c\j kZ_\j efe k\id`e„\j ZXi \e
i\kXi[\e[„Ylk[\g„i`f[\2
Ç c\j kZ_\j k\id`e„\j Xl Zflij [\ cX g„i`f[\
gXjj„\e\Ô^li\ekgclj[Xejc\kXYc\Xlhl`\jk
lk`c`j„gflic\j„Z_Xe^\jXm\Zc\jXZk\lijÔcki\
gfj`k`fee„ gXi \o\dgc\ # dX`j \cc\j Ô^li\ek
gfliZXcZlc\ic\jZldlcjjlic\gifa\k%
U FYk\e`i \e Ôe [\ g„i`f[\# [\ Z_XZ le [\j
XZk\lij#c\jj\lc\j`e]fidXk`fejZc„j1
Ç c\Zfejfdd„jlicXg„i`f[\2
Ç cËXmXeZ\d\ekg_pj`hl\jlicXg„i`f[\2
Ç cXeflm\cc\[Xk\[\Ôegi„ml\[\cXkZ_\%
U :XcZlc\i cX i„$\jk`dXk`fe [l Yl[^\k [\ cX
kZ_\#\elk`c`jXekc\jd„k_f[\j[\ZXcZ lcml\j
[XejcËflk`[email protected]:\[email protected];Z]%flk`c+* %
U ;„Z`[\i[\jXZk`fejZfii\Zk`m\j~d\kki\\e
gcXZ\ Xm\Z cËXZk\li gifa\k ZfeZ\ie„# \k gif$
Z„[\i Xlo df[`ÔZXk`fej \e ZXjZX[\ jli c\j
Xlki\jZfdgfjXek\j[lgifa\k1
Ç \eZXj[\i\kXi[[\Ôe[\kZ_\#[„ZXc\ic\j
kZ_\jXmXc\eZf_„i\eZ\2
Ç \e ZXj [\ Y\jf`e [\ Z_Xi^\ jlggc„d\ekX`i\#
XeXcpj\i c\j `dgXZkj jli c\j _`jkf^iXdd\j
[\i\jjfliZ\j\k[„k\Zk\ic\jkZ_\jXmXc\e
g„i`cgXi`e[`jgfe`Y`c`k„[\i\jjfliZ\j#\eZfi\
]fZXc`j„\jjli[\jkZ_\jXdfek\ei\kXi[%
Au-delà du
recensement des
heures passées,
ce tableau doit
permettre de
prévoir combien
d’heures vont être
dépensées au total
sur chaque tâche.
D„k_f[fcf^`\\kZfej\`cj
U @ejkXcc\i\k]X`i\[li\ic\i`kl\c[lkXYc\Xl[\
dXŠki`j\[\j_\li\jgXjj„\j#gflihl\c˄hl`g\
X`k ZfejZ`\eZ\ [\ cË`dgfik XeZ\ [l jl`m` [\j
i\jjfliZ\j\k[feZ[\j[„cX`j%
U ycXYfi\iXm\Zc\jXZk\lijc\jXZk`fejZfii\Z$
k`m\je„Z\jjX`i\j\k]X`i\Z`iZlc\icË`e]fidXk`fe
[\[„ZXcX^\% O
Ç().Ç
8mXekX^\j
O FYk\e`ile\m`j`feg„i`f[
`hl\[\c˄kXk[ËXmXeZ
\$
d\ek[\kflk\jc\jkZ_\j%D\kki\\e\o\i^l\c\j
kZ_\j\ei\kXi[#\k[`jgfj\i[Ële\gi„m`j`fe[\
c˄ZXikZldlc„\~Ôe[\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O ;fee\ic\[if`k~cË\ii\liXloXZk\lij[lgifa\k%
:Ë\jk cX d\`cc\li\ ]Xƒfe [ËfYk\e
`i [\j `e]fidX$
k`fej ÔXYc\j [ËXmXeZ\d\ek g_pj`hl\ \k [\ i\$
gi„m`j`fe[\[Xk\%
C\kXYc\Xl[\dXŠki`j\[\j_\li\jgXjj„\j
Gflihlf`cËlk`c`j\i6
[email protected]
+.
[email protected]
+/
C\kXYc\Xl[\dXŠki`j\[\jXZ_Xkj
:FEJKIL:[email protected];LK89C<8L;<D8á[email protected]<;<J8:?8KJ
Gifa\k1
:f[\
XZ_Xk
R(T
I\jgfejXYc\XZ_Xkgifa\k1
C`Y\cc„XZ_Xk =flie`jj\li
R)T
R*T
G„i`f[\[\^\jk`fe1
;Xk\1%%&%%&¿%
Gi`o
le`kX`i\
HlXek`k„
9l[^\k
`e`k`Xc
I„m`j`fe
9l[^\k
i„m`j„
[\
i„]„i\eZ\
<e^X^„
R+T
R,T
R-T
R.T
R/T
R0T
<jk`dXk`fe
I„$
[li\jk\ \jk`dXk`fe
~\e^X^\i [lkfkXc~
]`e[\
gifa\k
R('T
R((T
yZXik
R()T
¿%
I„jld„
Insight
C\kXYc\Xl[\dXŠki`j\[\jXZ_XkjjËXggc`hl\
Xlo gifa\kj gfli c\jhl\cj cX gXik XZ_\k„\ \jk
`dgfikXek\%@cg\id
\k[\jlim
\`cc\icË\ej\dYc\
[\j XZ_Xkj ~ i„Xc`j\i% CX gXik XZ_\k„\ \jk i„$
\jk`d„\~g„i`f[
`Z`k„i„^lc` i\#\kZldlc„\jli
cXkfkXc`k„[lgifa\k%C\j„ZXikjjfekZXcZlc„jXl
]li\k~d\jli\[\cËXmXeZ\d\ek%
:\kXYc\XlXjjli\cËXik`ZlcXk`feXm\Zc\j\im`Z\
XZ_Xk%C\Z_\][\gifa\km„i`Ô\hl\c\gifZ\j$
jlj XZ_Xk [\ cË\eki\gi`j\ \jk Xggc`hl„# Xm\Z
c\j X[XgkXk`fej e„Z\jjX`i\j gfli c\ ]feZk`fe$
e\d\ek\egifa\k%
The table of purchasing control applies to
projects for which the purchased part of the
budget is important. It can monitor all purchases
to be made. The purchased total is re-estimated
at regular intervals, and accumulated over the
entire project, in order to identify differences
with initials estimates.
This table provides the link with the purchasing
department. The project manager verifies that
the company purchase process is applied, with
the necessary adaptations for his project.
Ç()/Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
FYa\Zk`]
U ;`jgfj\i[Ële\m`j`feg\idXe\ek\[\jXZ_Xkj
~i„Xc`j\i\k[\c\likXlo[ËXmXeZ\d\ek%
U ;`jgfj\i[\gi„m`j`fej[\[„g\ej\j~Ôe[\
gifa\k i\d`j\j ~ afli g„i`f[`hl\d\ek jli c\
gifa\k#\k[feZ[\gclj\egcljÔXYc\j%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\kXYc\Xl[\dXŠki`j\[\jXZ_Xkj\jk`e`k`Xc`j„
~ gXik`i [\j [fee„\j [\ cËfi^Xe`^iXdd\ [\j
kZ_\j% C\j `e]fidXk`fej [\ Zf”k jfek `jjl\j
[lYl[^\k[lgifa\k%
:\kXYc\Xl\jk„cXYfi„\e„kif`k\ZfccXYfiXk`fe
Xm\Zc\j\im`Z\XZ_Xk\elk`c`jXekc\gifZ\jjlj
XZ_Xk[\cË\eki\gi`j\1
U ]fid
Xc`jXk`fe[lY\jf`e~jXk`j] X`i\#i\Z_\iZ_\
[\ cË\ej\dYc\ [\j ]flie
`jj\lij ZXgXYc\j [\
jXk`j] X`i\c\Y\jf`e#\k„kXYc`jj\d\ek[Ëlegi\$
d`\idf[ c\[\Zf”k[\cËXZ_Xkg\id
\kkXek[\
[„Ôe`icËfYa\Zk`][\gi`o[ËXZ_Xk2
U ZfejlckXk`fe [\j ]flie`jj\lij i„]„i\eZ„j
„m\ekl\cc\d\ekgi„Z„[„\gXileXgg\c~ZXe$
[`[Xkli\j gfli c\j XZ_Xkj Zfdgc\o\j fl jg„$
Z`Ôhl\j 2
U i„Z\gk`fe \k [„gfl`cc\d
\ek [\j f]]i\j# gif$
gfj`k`fe[\Z_f`oXlo[„Z`[\lij2
U e„^fZ `Xk`feÔeXc\Xm\Zc\]flie
`jj\lij„c\Z$
k`fee„\ki„[XZk`fe[lZfekiXk2
U jlim\`ccXeZ\[\cXi„Xc`jXk`fe[\cXgi\jkXk`fe#
\k jl`m` [\j \e^X^\d\ekj [\ cË\eki\gi`j\ \e
Zf_„i\eZ\Xm\ZcXmXc\liXZhl`j\[\jkiXmXlo2
U i\Z\kk\ÔeXc\[\cËXZ_Xk#le\]f`jcË\ej\dYc\
[\j kiXmXlo i„Xc`j„j \k mXc`[„j Xm\Z fl jXej
[„if^Xk`fegXic\[fee\li[Ëfi[i\%
Gif[l`i\legf`ek]fid\c~Z_Xhl\g„i`f[\[\
^\jk`fe#g\id\kkXek[\Zfdgc„k \igif^i\jj`m\$
d\ekc\kXYc\Xl1]flie`jj\liZ_f`j`#gi`oe„^f$
Z`„#\e^X^
\d\ekgXik`\cflkfkXcgi`j%
D\kki\ ~ afli c\j \e^X^\d\ekj# ~ gXik`i [\j
`e]fidXk`fej[fee„\jgXiZ_XZle[\jXZk\lij
\eZ_Xi^\[Ëleflgclj`\lijXZ_Xkj%
I„$\jk`d\i c\ i\jk\ ~ \e^X^
\i# \e gi\e
Xek \e
Zfdgk\ c\j gclj i„Z\ek\j `e]fid
Xk`fej [`jgf$
e`Yc\jjlic\gifa\k1df[`ÔZXk`fe[\jhlXek`k„j#
df[`ÔZXk`fe [\j gi`o le`k X`i\j# df[`ÔZXk`fe
[\j]iX`jcf^`jk`hl\j#\kZ%
;„Z`[\i [\j XZk`fej Zfii \Zk`m\j ~ d\kki\ \e
gcXZ\Xm\ZcËXZk\ligifa\kZfeZ\ie„%
Faire procéder
à un bilan achat
périodique, pour
sécuriser le coût
final du projet.
D„k_f[fcf^`\\kZfej\`cj
U @ejkXcc\i \k ]X`i\ [li\i c\ i`kl\c [l kXYc\Xl
[\dXŠki`j\[\jXZ_Xkj#gflid\kki\c\jXZ_Xkj
jfljk\ej`fe%
U >iX[l\i cX gi\jj`fe jli c\j XZ_Xkj \e ]feZ$
k`fe[\c\liZXiXZk i\jkiXk„^`hl\1leXZ_Xk~
_Xlk e`m\Xl [\ k\Z_e
`Z`k„# fl e„Z\jj`kXek [\j
Zfdg„k\eZ\jiXi\jj\iXjlim\`cc„[\ki jgi j
gXic\gifa\kkflkXlcfe^[\jfe\o„Zlk`fe%Le
XZ_XkgcljYXj`hl\#[\Zfddf[`k„#gfliiX†ki\
kiX`k„Xm\Zle\gclj]fik\gi\jj `fejlic\jgi`o#
\kj\lc\cXk\el\[lgcXe[ËXggifm
`j`fee\d\ek
j\iXd`j\jfljZfekic\% O
:fdd\ekcËlk`c`j\i6
8mXekX^\j
O CX m`j`fe X^i„^„\ [\j XZ_Xkj g\id\k [\ dXo`$
d`j\i cX gl`jj XeZ\ [ËXZ_Xk [l gifa\k \k X`ej`
[ËfYk\e`i gclj ]XZ`c\d\ek jXk`j]XZk`fe [\ j\j
]flie`jj\lij%
O FYk\e`ile\m`j`feg„i`f[`hl\[\c˄kXk[ËXmXeZ\$
d\ek[\kfljc\jXZ_Xkj%D\kki\\e\o\i^l\c\j
XZ_Xkj\eZflij[\[„i`m\\km„i`Ô
\ij`Xl^cfY
Xc
c\gifa\k\jk\eg„i`c%
ykXg\j
8l[„Ylk[\cXi„Xc`jXk`fe[lgifa\k#`e`k`Xc`j\i
c\ kXYc\Xl Xm\Z kflj c\j XZ_Xkj gi„mlj jli c\
gifa\k# X`ej` hl\ c\j hlXek`k„j gi„ml\j \k c\j
gi`o [\ i„]„i\eZ\ XpXek j\im` ~ c˄cXYfiXk`fe
[lYl[^\k%
Ç()0Ç
Gi„ZXlk`fej~gi\e[i\
O 8aljk\i
c\j \]]fikj [\ ^\jk`fe [\j XZ_Xkj \e
]feZk`fe[\c\lieXkli\%
C\kXYc\Xl[\dXŠki`j\[\jXZ_Xkj
Gflihlf`cËlk`c`j\i6
[email protected]
+/
[email protected]
+0
CXÔZ_\XZk`fei`jhl\
[email protected]:?<8:[email protected]@JHL<
[email protected]:?<8:[email protected]@JHL<
y;@[email protected];L1
GIFA<K1Gi„gXiXk`fe[lZfe^i jgi„ml\eJ%(.
8:[email protected]@K<:FE:<IE<<1<hl`g\k\Z_e`hl\
G<[email protected];<8:[email protected]<1AljhlËXlZfe^i j
:F;<;[email protected]<1I'('
[email protected]<1K\Z_e`hl\
I<JGFEJ89C<1:%:?<ELfi^Xe`jXk`fe\khlXc`k„
[email protected]<CC<:FLIK1;„gk[\Y`cXe[l]flie`jj\li[˄hl`g\d\ekjm`[„f
;<J:[email protected]@FE;[email protected]<
C\]flie`jj\lij„c\Zk`fee„\ki„]„i\eZ„gflicfl\i\k`ejkXcc\ic\j„hl`g\d\ekjm`[„fjlk`c`j„j
g\e[Xekc\Zfe^i j[„gfj\c\Y`cXe#\ke\g\lkXjjli\icXgi\jkXk`feXkk\e[l\
8:[email protected];<[email protected]<D<EK;[email protected]<
E ;\jZi`gk`feXZk`fe
I\jgfejXYc\ ;Xk\[\
9l[^\k\e
I„Xc`j„
i„Xc`jXk`fem`j„\ Z_Xi^\fl\lif
(
J„c\Zk`fe[Ële\j\Zfe[\jfliZ\\k
e„^fZ`Xk`fe[ËleXZZfi[jlic\jgi`o\kc\j
Zfe[`k`fej[\]flie`kli\%
G%IL9FE
XZ_\k\li
J\dX`e\(+
*a×_
) M`j`k\]flie`jj\li[\loj\dX`e\jXmXekc\
Zfe^i jgfli]X`i\c\gf`ekjlicXj`klXk`fe
[\cË\eki\gi`j\%
* %%%
:%:?<EL
J\dX`e\(,
)a×_
+
AFLIE8C
EFLM<CC<;<:@[email protected];<[email protected]@J<;[email protected]<
›8ZZ\gkXk`fe1
›KiXej]\ik1
›I„[lZk`fe1
›<c`d`eXk`fe1
jl`k\~i„[lZk`fei„ljj`\
M\ij1%%%%%%%%%%%%%%%%%%%%%%
[email protected]@ flGifYXG [email protected]
;8K<;<:CåKLI<1%%%
I„jld„
Insight
CX ÔZ_\ XZk`fe i`jhl\ c`jk\ c\j XZk`fej jg„Z `$
Ôhl\j hl` mfek †ki\ d\e„\j gfli kiX`k \i c\j
i`jhl\j`[\ek`Ԅj%<cc\\jk„cXYfi„\gXic\i\j$
gfejXYc\[li`jhl\#Xm\ZcËXmXc[lZ_\][\gif$
a\kgflicËfYk\ek`fe[\ji\jjfliZ\jXjjfZ`„\j%
C\j XZk`fej [„Z`[„\j jfek `ek„^
i„\j [Xej
cËfi^Xe`^iXdd\ [\j kZ_\j# c\ gcXee`e^ \k c\
Yl[^\k[lgifa\k%;\jYl[^\kjc\lijfekXccfl„j%
CËXmXeZ\d\ek [\ Z\j XZk`fej \jk dXŠk i`j„ \k
c\ji„jlckXkjgif[l`kjjfeki\gfik„j[XejZ\kk\
ÔZ_\%@c\jkXcfijgfjj`Yc\[\[„Z`[\i[\Zfek`$
el\ic\jXZk`fejfl[\c\jXii†k\i%
The Risk Action Form lists the specific actions
that will be undertaken to address the risks
identified. It is developed by the risk responsible,
with the approval of the project manager to
obtain related resources.
Agreed actions are included in the WBS, schedule
and budget of the project. The progress of these
actions is controlled. The results produced are
shown in this form. It is then possible to decide
to continue or stop action.
Ç(*'Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
FYa\Zk`]
U ;„Zi`i\c\jXZk`fej~i„Xc`j\igflii„[l`i\fl
kiXej]„i\ic\i`jhl\ZfeZ\ie„%
`i cX mXc`[Xk`fe [l Z_\] [\ gifa\k jli
U FYk\e
c\ji\jjfliZ\j~dfY`c`j\i%
U =XZ`c`k\icË`ek„^iXk`fe[\jXZk`fej[XejcËfi^X$
e`^iXdd\[\jkZ_\j\k[Xejc\gcXee`e^%
U ;fZld
\ek\i c˄kXk [l gcXe [ËXZk`fej gfli c\
i`jhl\Xl]li\k~d\jli\[\jXi„Xc`jXk`fe%
U =XZ`c`k\i cX gi`j\ [\ [„Z`j`fe [ËXii†k\i le
gcXe [ËXZk`fej# hlXe[ c\j i„jlck Xkj `ek\id
„$
[`X`i\j fYk\elj jfek jl]ÔjXekj Xl i\^Xi[ [\
cËfYa\Zk`]^cfYXcÔo„%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
Le\ÔZ_\XZk`fei`jhl\Xjjli\cXkiXƒXY`c`k„[\j
XZk`fejd\e„\j%ycXYfi„\gXic\i\jgfejXYc\[l
i`jhl\#\cc\[„Zc`e\c\jhlXki\kpg\j[\[„Z`j`fej
hl`g\lm\ek†ki\gi`j\jgflilei`jhl\1
U 8ZZ\gkXk`fe%C\i`jhl\\jkXZZ\gk„\ec˄kXk%
;XejZ\ZXj#`ce\j\iXgXj]X`k[\ÔZ_\XZk`fe
i`jhl\
U yc`d`eXk`fe% C\ i`jhl\ e\ g\lk †ki\ cX`jj„
[Xej c\ gifa\k% @c ]Xlk [feZ cXeZ\i [\j XZk`fej
hl`mfek]X`i\hl\c\i`jhl\eËXliXgclj[\iX`$
jfe[ˆki\„mfhl„%
U KiXej]\ik% C\ i`jhl\ \jk kiXej]„i„ ~ le
XZk\li gclj hlXc`Ԅ gfli \e Xjjli\i cX ^\j$
k`fe% Le\ XZk`fe [\ i\Z_\iZ_\ [Ële Xjjli\li
gXi\o\dgc\g\lk†ki\cXeZ„\%
U I„[lZk`fe% ;\j XZk`fej jfek cXeZ„\j gfli
i„[l`i\c\i`jhl\j\cfe[\lo[`d\ej`fej1
Ç i„[lZk`fe [\ cX gifY
XY`c`k„ [ËXggXi`k`fe# \e
X^`jjXekjlic\jZXlj\j[li`jhl\2
Ç i„[lZk`fe[\cË`dgXZk[li`jhl\#\eX^`jjXekjli
c\j\]]\kj#fegXic\Xcfij[\gcXe[\j\Zflij%
XZk`fej# c\ i\jgfejXYc\ [l i`jhl\ „cXYfi\ le
gcXe[ËXZk`fej%@cj\Zfdgfj\[\gclj`\lijjZ„$
eXi`fjhlË`cgi„j\ek\XlZ_\][\gifa\k%:\cl`$Z`
g\lkXcfijZ_f`j`ic\d\`cc\lijZ„eXi`f\e`ek„$
^iXekcXm`j`fe[Ë\ej\dYc\[lgifa\k%
U C\j d\dYi\j [\ c˄hl`g\ gifa\k \e Z_Xi^\
[ldXeX^\d\ek[\gifa\k`ek„^i\ekc\jXZk`fej
[Xej cËfi^Xe`^iXdd\ [\j kZ_\j \k [Xej c\
gcXee`e^%
U C\j i\jgfejXYc\j [\j XZk`fej [fee\ek c\li
i„jlck Xk[ËXmXeZ\d\ekm`Xc\ji„le`fej[ËXmXe$
Z\d\ek# cX ÔZ_\ XZk`fe i`jhl\ g\lk X`ej` †ki\
d`j\~afli%
La fiche action
risque insère
la gestion des risques dans les outils
traditionnels
de la gestion
de projet.
D„k_f[fcf^`\\kZfej\`cj
U J\lc c\ i\jgfejXYc\ [l i`jhl\ \jk Xlkfi`j„ ~
Xggfik\i[\jdf[`ÔZXk`fejjliZ\kk\ÔZ_\%:Ë\jk
Z\g\e[XekY`\ec\Z_\][\gifa\khl`\eXjjli\
cX mXc`[Xk`fe% <e ZXj [\ [„gXjj\d\ek [\ j\l`c
[\Zi`k`Z`k„#c\Z_\][\gifa\kg\lkXmf`i~]X`i\
Xgg\c~jXklk\cc\[\gifa\kZfddXe[`kX`i\[l
gifa\k#fl_`„iXiZ_`\[lZ_\][\gifa\k %
U CXÔZ_\XZk`fei`jhl\g\lkgXi] f`j†ki\`ek„$
^i„\[XejcXÔZ_\[\i`jhl\% O
8mXekX^\j
O C\j XZk`m`k„j [\ ^\jk`fe [\j i`jhl\j jfek Y`\e
`ej„i„\j [Xej cX ^\jk`fe Xl ^cfYXc [l gifa\k#
efkXdd\ekjlicX[`d\ej`fe½Z_Xi^\\k[`jgf$
e`Y`c`k„[\ji\jjfliZ\j¾%
lj# [\j
O J` [\j i„jlckXkj gclj iXg`[\j jfek fYk\e
XZk`fej [„Z`[„\j `e`k`Xc\d\ek g\lm\ek ]XZ`c\$
d\ek†ki\Xeelc„\j#ZXi[\m\el\j`elk`c\j%
Gi„ZXlk`fej~gi\e[i\
O CXi„Xc`jXk`fe[\jXZk`fej[„Z`[„\jg\lkXmf`i[\j
:fdd\ekcËlk`c`j\i6
ykXg\j
U Le\]f`jc\i`jhl\`[\ek`Ԅ#cXÔZ_\[\i`jhl\
Zfdgc„k„\# \k cX [„Z`j`fe gi`j\ [\ cXeZ\i [\j
Ç(*(Ç
Zfej„hl\eZ\j`e[`i\Zk\jjli[ËXlki\ji`jhl\j%@c
\jk[feZe„Z\jj X`i\[\i„„mXcl\icË\ej\dYc\[\j
i`jhl\j Xl ]li \k ~ d\jli\ [\ cË\o„Z
lk`fe [\j
gcXej[ËXZk`fej%
CXÔZ_\XZk`fei`jhl\
Gflihlf`cËlk`c`j\i6
[email protected]
+0
[email protected]
,'
CXdXki`Z\[\ji`jhl\j
[email protected]:<;<[email protected]<J
;Xk\1%%&%%&¿%
Gifa\k1
@dgXZk
I*
:XkXjkifg_`hl\
I)
>iXm\
I(
DXa\li\
D`e\li\
GifYXY`c`k„
c\
XY
g
Y
if
@d
c\
lg
G\
c\
XY
XY
Y
if
G
Y
if
Ki
c\
XY
Y
if
jg
I„jld„
Insight
CXdXki`Z\[\ji`jhl\j[fee\le\m`j`fe^iX$
g_`hl\[\cXj`klXk`fe[\ji`jhl\j[Xejc\gif$
a\k%<cc\d\k\eXmXekc\j\]]fikjd`j\eÅlmi\
gXic˄hl`g\gifa\kgfli`[\ek`Ô\i\k„mXcl\ic\j
i`jhl\j%J\jm\ij `fejjlZZ\jj`m\jkiXZ\ekc˄mf$
clk`fe[\cË\ogfj`k`feXloi`jhl\j[lgifa\k%
CX Zfddle`ZXk`fe cXi^\ [\ cX dXki`Z\ [\j
i`jhl\j[„m\cfgg\cXZlckli\i`jhl\Xlj\`e[l
gifa\k\k[\cË\eki\g
i`j\%<cc\jljZ `k\[\ji„XZ$
k`fej[\cXgXik[\jXlki\jXZk\lij[\cË\eki\$
gi`j\# hl` g\id\kk\ek [Ë\ei`Z_`i cËXggifZ_\
i`jhl\[lgifa\k%
The risk matrix provides a graphical view of
the risk situation in the project. It highlights the
efforts made by the project team to identify
and assess risks. Successive versions trace the
evolution of the risk exposure of the project.
Wide communication of risk matrix develops
risk culture within the project and the company.
It provokes reactions from other actors in the
company, that enriches the risk approach on
the project.
Ç(*)Ç
;[email protected]<I+ Iy8C @J <IC<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U ;`jgfj\i [Ële\ m`j`fe ^iXg_`hl\ ^cfYXc\ [\
cË\ej\dYc\[\ji`jhl\jdXa\lij[lgifa\k%
U :fddle`hl\i m\ij cË\ej\dYc\ [\j gXik`\j
gi\eXek\j[lgifa\kjlicX^\jk`fe[\ji`jhl\j%
U FYk\e`i [\j i\kflij [Ë`e]fidXk`fej [\j gXi$
k`\j gi\eXek\j# gfjj`Yc\j gXiZ\ hl\ Z\ [fZl$
d\ek \jk ki j c`j`Yc\# \ogc`Z`k\# \k ^„e„iXk\li
[\Y`\egclj[\i„XZk`fejhlËlekXYc\XlZfdd\
c\i\^`jki\[\i`jhl\%
U 8]ÔZ_\i \e g\id
Xe\eZ\ ~ c˄hl`g\ gifa\k
c˄kXk [\j i`jhl\j# gfli \e ]X`i\ le\ gi„f
ZZl$
gXk`fe[\kfljc\jaflij#\kX`ej`gXik`Z`g\i~cX
Zlckli\i`jhl\[lgifa\k%
C\ ]fidXk kpg\ [\ cX dXki`Z\ [\j i`jhl\j \jk
„kXYc` gXi c\j [„Z`[
\lij \e Z_Xi^\ [\ cX ^\j$
k`fe [\j i`jhl\j Xl e`m\Xl [\ cË\eki\g
i`j\% J`
Z\cX eËX gXj „k„ c\ ZXj# c\ Z_\] [\ gifa\k g\lk
gi\e[i\cË`e`k`Xk`m\[Ë\eZi„\ile#\k[\c\^„e„$
iXc`j\ijlikfljj\jgifa\kj%
CX dXki`Z\ [\ i`jhl\ g\lk †ki\ le „c„d
\ek
Zfejk`klk`] [l kXYc\Xl [\ Yfi[ [l gifa\k% <cc\
\jkle„c„d
\ekZc„[\cË\dgi\`ek\hl\c\gifa\k
mXcX`jj\i[XejcË\eki\g
i`j\%Jfe`dgXZkm`jl\c
\jkgl`jjXek\kg\lkgXi]f`jd\kki\Xlj\Zfe[
gcXe [ËXlki\j „c„d\ekj [l gifa\k# Zfdd\ le
gcXee`e^[\>8EKKfllekXYc\Xl[\dXŠk i`j\
[\jZf”kj%
U @ej„i\i cX dXki`Z\ [Xej c\ kXYc\Xl [\ Yfi[
[lgifa\k%
U ;`]]lj\i Z\ [fZld\ek a minima Xlgi j [\j
gXik`\jgi\eXek\j`dgc`hl„\j[XejcXi„[lZk `fe La situation
[\ cË\ogfj`k`fe Xlo i`jhl\j [\ cË\eki\g
i`j\ \k du projet estelle critique ?
[\jgifa\kj%
La matrice
D„k_f[fcf^`\\kZfej\`cj
des risques en
U C\df[ c\[\dXki`Z\[\ji`jhl\j\jkcfZXc`j„ donne une vision
[Xej c\ i„]„i\ek`\c [l dXeX^\d\ek [\ gifa\k globale immédiate.
[\cË\eki\gi`j\%;Xejc\ZXjf“`c\jk`e\o`jk Xek#
`c \jk [„Ôe` gXi c\ Z_\] [\ gifa\k hl` g\lk \e
Xjjli\i cX [`]]lj`fe Xlgi j [\ j\j Zfcc ^l\j
Z_\]j[\gifa\k%
U C\j [`]]„i\ek\j m\ij`fej [\ Z\kk\ dXki`Z\
jfek Zfej\im„\j# gfli ]XZ`c`k\i c\ i\kfli
[Ë\og„i`\eZ\ hl` j\iX ]X`k \e Ôe [\ g_Xj\ fl
\e Ôe [\ gifa\k% C\j „mfclk`fej [\j i`jhl\j
jfek ^„e„iXc\d\ek ki j Xggi\eXek\j gfli c\j
gifa\kj]lklij% O
8mXekX^\j
:fdd\ekcËlk`c`j\i6
O CËXmXekX^\
ykXg\j
U D\kki\~aflic\i\^`jki\[\ji`jhl\jcfij[\
cX gi„gXiXk`fe \k cfij [l [„iflc\d\ek [\ cX
i„le`fe[ËXmXeZ\d\ek%
U Gif[l`i\ cX eflm\cc\ m\ij`fe [\ cX dXki`Z\
[\j i`jhl\j \e `ej„i Xek c\j [fee„\j [„Zi`k\j
[Xejc\i\^`jki\[\ji`jhl\j1
Ç Z_f`j`ic\ji`jhl\j~]X`i\Ô^li\i2
Ç [„Z`[\i [\ gif[l`i\ le\ dXki`Z\ le`Ԅ\ fl
gclj`\lijdXki`Z\jgXik_„dXk`hl\%
Ç(**Ç
\jk cË`dgXZk m`jl\c [\ cËflk`c# hl`
ZfemX`eZjXej]fidXk`fee`\ogc`ZXk`feX[[`k`fe$
e\cc\kfljc\jXZk\lij[lgifa\k%
Gi„ZXlk`fej~gi\e[i\
O C\
i\^`jki\ [\j i`jhl\j g\lk Zfek\e
`i le kifg
^iXe[ efdYi\ [\ i`jhl\j# hlË`c eË\jk gXj gfj$
j`Yc\ [\ ]X`i\ Ô^li \i \e kfkXc`k„ jli le\ j\lc\
dXki`Z\%
CXdXki`Z\[\ji`jhl\j
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
[email protected]
,'
;[email protected]<I
,
GIyJ<IM<I
CË<E>8><D<EK
« Tout engagement génère des compromis, et il est évidemment beaucoup
plus facile de rester soi-même en ne faisant rien. »
<k_Xe?Xnb\
@e`k`Xc`j\i
c\gifa\k
:X[i\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
D
XeX^\ile\„hl`g\gifa\k#ZË\jkcXZfe[l`i\~cXg\i]fidXeZ\#ZË\jkfYk\e`i[\ji„jlc$
kXkj~kiXm\ijcË\e^X^\d\ek[\hl\chl\j\og\ikjjlic\jh
l\cjc\Z_\][\gifa\keËX
Y`\e jflm\ek XlZle\ Xlkfi`k„ _`„iXiZ_`hl\% Le [\j ic\j Zc„j [l Z_\] [\ gifa\k
\jk[feZ[\Zi„\i[\jZfe[`k`fej]XmfiXYc\j~cXdfY`c`jXk`fe[\jfe„hl`g\%:\cXjlggfj\
gflicl`[\dXŠki`j\iZ`eh^iXe[jc\m`\ij%
Dfk`m\i
C\Z_\][\gifa\k[f`kkflk[ËXYfi[kiflm
\ic\jZc„jhl`g\id\kkifek[ËXccld\ic\j½dfk\lij¾
[\j\j„hl`g`\ij#\e`ek„^iXekY`\ec\]X`khl\Z_XZle[Ë\eki\\loj\iX[`]]„i\ek%C\c\m`\i
[\ dfk`mXk`fe hl` Xe`d\iX le „hl`g`\i gfliiX gfk\ek`\cc\d\ek \e [„dfk`m\i le Xlki\ :fdd\ek]X`i\6Gi\e[i\ZfejZ`\eZ\[\cË\ej\dYc\[\jc\m`\ijhl`\o`jk\ek[Xejc\gifa\k#
\kgi\e[i\c\k\dgj[˄Zflk\i#[˄Zflk\i#[˄Zflk\i%
8[Xgk \ijfejkpc\[\dXeX^\d\ek
:fdd\ [Xej Y\XlZflg [\ Z_fj\j# cË\oZ j \jk kfo`hl\% C\ Z_\] [\ gifa\k e\ g\lk gXj i\j$
k\i(''[`i\Zk`]kflkXlcfe^[lgifa\k%GflifYk\e`icË\]ÔZXZ`k„[\jfe„hl`g\#`c[\m`\ek
Ç(*+Ç
;[email protected]<I
„hl`c`Yi`jk\#\kjfeXikZfej`jk\~gXjj \i[Ëlejkpc\[\dXeX^
\d\ek~leXlki\\e]feZk `fe
[\jj`klXk`fejhlË`ci\eZfeki\%
Cf`e[\jp\lo#cf`e[\cË\e^X^
\d\ek68[Xgk\ijfejkpc\[\dXeX^
\d\ek#ZË\jkXljj``ek„$
^i\i cX [`d\ej`fe ½ [`jkXeZ\ ¾ ~ c˄hlXk`fe# \k fYk\e`i hl\ c\j Z_fj\j j\ ]Xjj\ek# d†d\
hlXe[c\j„hl`g`\ije\j\kiflm\ekgXj[Xejc\Yli\Xl[Ë~Zk„%
I`kl\cj
,
:fdd\ekjfl[
\ile\„hl`g\[Xejlegifa\kf“kflk\jkeflm\Xlk„#Z_Xe^\d\ek#ilgkli\6
C\ Z_\] [\ gifa\k ]X`k m`mi\ [\j i`kl\cj# Xl kiXm\ij [\ i„le`fej i„Zlii\ek\j hl` mfek g\i$
d\kki\~c˄hl`g\gifa\k[\Zfej\im\i[\jgf`ekj[\i\g i\jÔo\j%
>„i\ic\j[„jXZZfi[j
C\j[„jXZZfi[jjfek`e_„i\ekjXl]feZk`fee\d\ek\edf[\gifa\k¿\k`cjjfekd†d\jfl$
_X`kXYc\j Le [„jXZZfi[ Y`\e ^„i„ \jk m\Zk \li [Ë\e^X^\d\ek \k [\ jfclk`fej eflm\cc\j
gflic\gifa\k%
C\Z_\][\gifa\kafl\leic\Zc„gfli[„Ôe`ic\Yfedf[\[\i„jfclk`fe[\Z\[„jXZZfi[
\k]X`i\i\jg\Zk\i#j`e„Z\jjX`i\#c\j„kXg\j[\cXe„^fZ`Xk`fe[\Zffg„iXk`fe%
:fe[l`i\c\Z_Xe^\d\ek
;\efdYi\logifa\kjYflc\m\ij\ekc\jZfdg„k\eZ\j#
c\jic\j#c\jd„k_f[\j#mf`i\c\jmXc\lij[\jgXi$
k`\j gi\eXek\j [l gifa\k% <k Zfdd\ [`jX`k DXiZ
KnX`e 1 ½ Fe e\ j\ [„YXiiXjj\ gXj [Ële\ _XY`$
kl[\ \e cX a\kXek gXi cX ]\e†ki\% @c ]Xlk cl` ]X`i\
[\jZ\e[i\cË\jZXc`\i#dXiZ_\Xgi jdXiZ_\%¾
C\ Z_\] [\ gifa\k ZXkXcpj\ c\ Z_Xe^\d\ek [\
)dXe` i\j1
U \e gcXe`ÔXek [\j XZk`fej [Ë`e]fidXk`fe# [\
Zfddle`ZXk`fe#[\]fid
Xk`fe#\k[\gXik`Z`gXk`fe
[\jg\ijfee\j`dgXZk„\j2
U \e Zfejkil`jXek le\ jkiXk„^`\ [ËXcc`XeZ\ Xm\Z
[\jXZk\lij`eÕl\ekj%
:\[fjj`\id\kkiXgcljgXik`\cc\d\ekcËXZZ\ekjli
c\j flk`cj hl` g\id\kk\ek [Ë`ejkXcc\i \k [Ë\eki\$
k\e`icXdfk`mXk`fe\kcË\e^X^
\d\ek[\jXZk\lij
kflkXlcfe^[lgifa\k%
C<[email protected]
,( CXdfk`mXk`fe[\j„hl`g`\ij[lgifa\k%%%%%%%%%%%%%%%%%%%%%% (*,)C\j+jkpc\j[\dXeX^\d\ek%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (*/
,*CX^\jk`fe[\j[„jXZZfi[j%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(+'
,+CXe„^fZ`Xk`fe%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (+)
,,CXi„le`fe[ËXmXeZ\d\ek[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%% (++
,-C\Zfd`k„[\g`cfkX^\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(+/
,.CXi„le`fe[\i„jfclk`fe[\gifYc d\%%%%%%%%%%%%%%%%%%%%%% (,'
,/C\dXeX^\d\ek~[`jkXeZ\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,)
,0CXdXki`Z\Xkk`kl[\$`eÕl\eZ\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (,+
-'C\gcXe[ËXZk`fe[\Zfe[l`k\[lZ_Xe^
\d\ek%%%%%%%%% (,-
Ç(*,Ç
[email protected]
,(
CXdfk`mXk`fe[\j„hl`g`\ij[lgifa\k
K89C<8L;<J:CyJ;<[email protected]@FE;LGIFA<K
C\m`\ij
[\dfk`mXk`fe
jfliZ\1DXjcfn
Hl`[Xej
=X`k[Xej c˄hl`g\\jk
dfegifa\k6 j\ej`Yc\~
Z\c\m`\i6
<o\dgc\j
Gifgfj\i[\jkZ_\jhl`g\id\kk\ekXlo\dgcfp„j[\[\m\e`i[\j\og\ikj
;„gXjj\d\ek
[\jf`
=X`i\i„Xc`j\ile\ej\dYc\gclkkhlËle\gXik`\#ZË\jk[fee\i~cË`e[`m`[l
le\le`k„eXkli\cc\\kZfdgc k\[\kiXmX`c
@ekif[l`i\[\jkZ_\jeflm\cc\j\k[\jkZ_\jgclj[`]ÔZ`c\j
=X`i\[\jiXggfikjg„i`f[`hl\j~c˄hl`g`\i#i\ZfeeXŠki\j\ji„jlckXkjfl\]]fikj
8ZZfi[\igclj[\c`Y\ik„~c˄hl`g`\i[XejcXdXe` i\[ËXZZfdgc`ijfekiXmX`c
9\jf`e[\
i\ZfeeX`jjXeZ\
I\k`i\iZ\ikX`ejd„ZXe`jd\j[\Zfekic\jXej[„kil`i\c\jgfjj`Y`c`k„j[\m„i`$
ÔZXk`fe#mf`i\g\id\kki\[\jXlkf$Zfekic\jgXic˄hl`g`\icl`$d†d\
G\id\kki\~c˄hl`g`\i[\gi„j\ek\ijfekiXmX`cXlZfd`k„[\g`cfkX^\#
\k[\j\]X`i\ZfeeXŠki\
K\e`ic\_`„iXiZ_`hl\[\c˄hl`g`\i`e]fid„[\ji„jlckXkj
9\jf`ej
[˄Z_Xe^\#[\
Zfddle`ZXk`fe#
[ËXggXik\eXeZ\
~le^iflg\
yc`d`eXk`fe[\
cË`eZ\ik`kl[\
Gi\e[i\c\k\dgj[\i\eZfeki\ic˄hl`g`\i\k[\[„Ôe`ijfeic\[Xejc˄hl`g\
Fi^Xe`j\ile\i„le`fe[\cXeZ\d\ekXm\Zledfd\ek[\Zfem`m`Xc`k„
Fi^Xe`j\i[\ji„le`fej[ËXmXeZ\d\eki`kl\cc\j#Xm\Z[\jgiXk`hl\jgifgi\j
~c˄hl`g\gifa\k
=Xmfi`j\ic\jdfd\ekj`e]fid\cj1dXZ_`e\~ZX]„#i\gXjZfcc\Zk`]j#\kZ%
Dfeki\icË`dgc`ZXk`fe[lZfddXe[`kX`i\[lgifa\kgfligiflm\ihl\c\gifa\k
eË\jkgXj½mX`e¾\khlË`ce\mXgXjjËXii†k\i\eZflij[\iflk\
;fee\ileZX[i\gi„Z`jgXiiXggfik~cXi„Xc`jXk`fe[\cXkZ_\
Lk`c`j\ic\jflk`cj[\g`cfkX^\hl`iXjjli\ek
HlXc`k„[\m`\
gif]\jj`fee\cc\
^ff%^c&[email protected]
Gi\e[i\\eZfdgk\
c\j„dfk`fej
[\c˄hl`g\
>XiXek`ic\jdfp\ej#cX[`jgfe`Y`c`k„e„Z\jjX`i\gflii„Xc`j\icXkZ_\
=X`i\Xkk\ek`fe~Z\hl\cX]i„hl\eZ\\kc\j_fiX`i\j[\ji„le`fej[ËXmXeZ\$
d\eki\jg\Zk\ekc\ipk_d\g\ijfee\c&gif]\jj`fee\c[\c˄hl`g`\i
I„jld„
Insight
CXdfk`mXk`fe[\Z_Xhl\„hl`g`\ie\j\[„Zi k\
gXj#\cc\j\Zfejkil`k%8lkiXm\ij[\jX]Xd\lj\
gpiXd`[\#8YiX_XdDXjcfnX\ogi`d„hl\c\j
Y\jf`ej _ldX`ej jfek [peXd`hl\d\ek Õl`[\j
ÆXm\Zgclj`\lij[\Z\jY\jf`ejgi„j\ekj[Xej
le\g\ijfee\j`dlckXe„d\ek%
KiXejgfj„j~cËle`m\ij[\jgifa\kj#Z\j,e`m\Xlo
[\ Y\jf`ej [fee\ek [\j g`jk\j ZfeZi k\j Xl
Z_\][\gifa\kgflid\kki\\egcXZ\c\jZfe[`$
k`fej[\cXdfk`mXk`fe[\jfe„hl`g\%
The motivation of each team member cannot
be imposed, it is built. Through his famous pyramid, Abraham Maslow expressed that human
needs are dynamically fluid–with many of these
needs present in a person simultaneously.
Transposed to the world of projects, these five
levels of needs give concrete ways to the project manager to implement motivation for his
team.
Ç(*-Ç
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U Kiflm\i c\j Zc„j gfli dfk`m\i \k fYk\e`i
cË\e^X^\d\ek[\j„hl`g`\ij[lgifa\k%
U @[\ek`Ô\i Z\ hl` g\lk [„dfk`m\i c\j „hl`$
g`\ij#\kkiflm\ic\jXek`[fk\j%
:fek\ok\
CX dfk`mXk`fe [\j „hl`g`\ij [l gifa\k \jk
mXcXYc\gflikfljc\jkpg\j[\gifa\kj#\k[f`k
j\]X`i\ c\ gclj \e Xdfek gfjj `Yc\ [\ cX ZfccX$
YfiXk`fe% Jli c\j gifa\kj cfe^j# c\j c\m`\ij [\
dfk`mXk`feg\lm\ek„mfcl\i[Xejc\k\dgj%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U :fdgc„k\ic\kXYc\Xl½c\jZc„j[\dfk`mXk`fe
[\ dfe gifa\k ¾ gfli `[\ek`Ô\i c\j g`jk\j
gifgi\jXlgifa\k#\k„m\ekl\cc\d\ekZ\cc\jhl`
e\jfekgXjXZk`mXYc\j[Xejc\gifa\k%
U @[\ek`Ô\i c\j c\m`\ij jli c\jhl\cj mflj Xcc\q
mfljXgglp\iZfcc\Zk`m\d\ek#[Xejc\ZX[i\[\j
XZk`fej[\Zfddle`ZXk`fe\k[\ji„le`fej%
U ;Xej c\ ZX[i\ [\j \eki\k`\ej [\ [„c„^X$
k`fe Z]% flk`c ½ CË\eki\k`\e [\ [„c„^Xk`fe [\
kZ_\ ¾ # gi\e[i\ c\ k\dgj [\ [\dXe[\i ~
c˄hl`g`\ihl\cc\jjfekj\jXkk\ek\jgXiiXggfik
Xl gifa\k# \k `[\ek`Ô\i cX dXe` i\ [fek mflj
Xcc\qi„gfe[i\~Z\jXkk\ek\j%
U :fdgc„k\i c\ kXYc\Xl \e XjjfZ`Xek c\ efd
[\j „hl`g`\ij Xlo c\m`\ij hl` c\j dfk`m\ek# \k
m„i`Ô\ii„^lc` i\d\ekhl\mfljc\j½eflii`j$
j\q¾jliZ\jc\m`\ij%
U Gi\e[i\cXk\dg„iXkli\i„^lc` i\d\ek#[Xej
leZX[i\`e[`m`[l\c%
U C˄hl`g`\i e\ jX`k gXj ]fiZ„d\ek Z\ hl` c\
dfk`m\;\dXe[\q$cl`Z\hl`cl`Xgcl\k[„gcl
[Xejc\jgifa\kjgi„Z„[\ekj%@ce\jX`kgXj]fi$
Z„d\ek Z\ hl` c\ dfk`m\ [Xej le gifa\k# dX`j
`cjXliXmflj[`i\Z\hl`c\[„dfk`m\%
U 8kk\ek`fe~cXgifa\Zk`fe1efljgifa\kfejjli
c\j „hl`g`\ij [l gifa\k efj gifgi\j c\m`\ij [\
dfk`mXk`fe%:\cXX[\jZfej„h
l\eZ\jgfj`k`m\j
eflj Xmfej c\ ½ ]\l jXZi„ ¾ jli Z\j c\m`\ij dX`j Xljj` e„^Xk `m\j `c eË\jk gXj j”i hl\ Z\
jf`k c\ d\`cc\li c\m`\i gfli dfk`m\i c˄hl`g`\i#
\k Z\cX g\lk d†d\ cË`ehl`„k \i 1 gXi \o\dgc\#
a\m\e[j[lZ_Xcc\e^\~hl\chlËlehl`m\lk[\
cXj„Zli`k„ %yZflk\q#„Zflk\q#„Zflk\q¿XmXek
[\Z_\iZ_\i~dfk`m\i%
U 8mXek [\ ½ m\e[i\ ¾ c\ gifa\k# ^XiXek`i c\
d`e`dld [\ YXj\% <e \]]\k# eflj Xmfej jfl$
m\ek\em`\[\gi„j \ek\ic\jXjg\ZkjXkkiXpXekj
[l gifa\k _Xlk [\ cX gpiXd
`[\ [\ DXjcfn XmXek [ËXmf`i ^XiXek` c\ YXj [\ cX gpiXd`[\ ~
c˄hl`g\i%Gi„gXi\qY`\ecXÔoXk `fe[\cËfYa\Zk `]
[\c˄hl`g`\i#XÔe[\i„[l`i\cË`eZ\ik `k l[\Xjjf$
Z`„\~jXkZ_\\k[\c\j„Zli`j\i%
U KifgflgXjXjj\q[\Zfekic\kl\ekcXdfk`$
mXk`fe%I`\e[\g`i\hl\[Ë`dgfj\ileZfdgk\$
i \e[l hlfk`[`\e ~ le \og\ik# fl Xl ZfekiX`i\
[\cX`jj\ile[„YlkXekkiXmX`cc\iledf`jjXej
gf`ek [\ Zfekic\% 8[fgk\q le\ gfjkli\ [\
½ Z_\] [\ gifa\k ZfXZ_ ¾# \k [„Ôe`jj\q Xm\Z
mfki\ `ek\icfZlk\li c\ e`m\Xl [\ Zfekic\
X[Xgk„#gclkkhl\[\c\cl``dgfj\i% O
D„k_f[fcf^`\\kZfej\`cj
U :\ eË\jk gXj [Xej le\ ^iXe[\ i„le`fe
[˄hl`g\hl\mfljXcc\q[„Zflmi`iZ\hl`dfk`m\
c˄hl`g`\i 1 gi\e\q c\ k\dgj [\ c\ i\eZfeki\i
[Xej le ZX[i\ `e[`m`[l\c# \k [\ cl` ZfejXZi\i
c\ k\dgj [fek `c X Y\jf`e% :Ë\jk le `em\jk`jj\$
d\ekgflicËXm\e`i
Ç(*.Ç
[email protected]
,(
E=M×C×O–
L’efficacité d’un
collaborateur sur
un projet est le produit de sa
Motivation par
sa Compétence
et son Organisation
personnelle.
8mXekX^\j
O Gi\e[i\ZfejZ`\eZ\hl\Z_Xhl\„hl`g`\i\jk[`]$
]„i\ek\kj\iXdfk`m„gXi[\jc\m`\ij[`]] „i\ekj
[Xejc\gifa\k%
Gi„ZXlk`fej~gi\e[i\
O GXi]f`j# c\ Z_\] [\ gifa\k eËX gXj c\j Zc„j gfli
dfk`m\iZ\ikX`ejZfccXYfiXk\lij%GXj[ËXZ_Xie
\$
d\ek k_„iXg\lk`hl\ CX dfk`mXk`fe eË\jk gXj
le\Ôe\ejf`%
CXdfk`mXk`fe[\j„hl`g`\ij[lgifa\k
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
[email protected]
,)
C\j+jkpc\j[\dXeX^\d\ek
;<J:[email protected]@FE;<JJKPC<J;<D8E8><D<EK
<E=FE:[email protected];<JG?8J<J;LGIFA<K
E`m\Xl[\ZfeeX`jjXeZ\
jlic\gifa\k
:XgXZ`k„[ËXZk`fe
jlic\gifa\k
:feeX`jjXeZ\[lgifa\k
;\^i„j[\c`Y\ik„
CXeZ\d\ek
<[email protected]<LI
<ogcfiXk`fe
;„Z`j`fe
[email protected]:@[email protected]= ;@I<:[email protected]=
I„Xc`jXk`fe
;yCy>[email protected]=
K\dgj
=`e`k`fe
;@I<:[email protected]=
:_\][\gifa\k
I„jld„
Insight
C\ Z_\] [\ gifa\k g\lk$`c dXeX^\i jfe „hl`g\
\e`dgfjXekjpjk„dXk`hl\d\ekj\j[`i\Zk`m\j
jlicXdXe` i\[ËX^`i68gi`fi`#efeDX`j[\
cXd†d\dXe` i\#`ce\g\lkdXeX^\ic˄hl`g\
jlic\cfe^k\id\\ee\]X`jXekhl\cË\eZfliX$
^\ijXeji`\ejkilZkli\i%
Kflk cËXik [l Z_\] [\ gifa\k Zfej`jk\ [feZ
~ fjZ`cc\i \eki\ + jkpc\j [\ dXeX^\d\ek
cË\ekiXŠe\li# c\ gXik`Z`gXk`]# c\ [`i\Zk`] \k c\
½ [„c„^Xk`] ¾ \e ]feZk`fe [\j j`klXk`fej i\e$
Zfeki„\j[Xejc\gifa\k%
Can the project manager manage his team
by systematically imposing his decisions and
guidelines ? It seems risky! But in the same
way, he cannot manage the team on the long
run relying only on participative approaches.
The art of project manager is therefore to
oscillate between 4 management styles (coach,
participative, directive and delegative), chosing
the more accurate in order to manage situations encountered in the project.
Ç(*/Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
U FYk\e`i cË\]ÔZXZ`k„ [\ c˄hl`g\ \e ]feZk`fe
[\jj`klXk`fej[\gifa\khlË\cc\i\eZfeki\%
U ym`k\i [\ ]X`i\ kiXmX`cc\i c˄hl`g\ Xm\Z le
j\lc jkpc\ [\ dXeX^\d\ek# hl` g\lk j\ i„m„$
c\i`eX[Xgk„[XejZ\ikX`e\jj`klXk`fej%
:fek\ok\
C\j+jkpc\j[\dXeX^
\d\ekjfek~lk`c`j\ikflk
Xlcfe^[lgifa\k#\k[f`m\ek†ki\Xggi„_\e[„j
[\ ]Xƒfe j`klXk`fee\cc\ ZË\jk cX j`klXk`fe hl`
Zfe[`k`fee\cË\dgcf`[\k\cflk\cjkpc\ %
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U Cfij[\cXg_Xj\[\Zfejk`k lk`fe[\c˄hl`g\#
c\ Z_\] [\ gifa\k [f`k X[fgk\i le jkpc\
½\ekiXŠe\li¾1
Ç \ogc`hl\i c\j \ea\lo# c\j iX`j fej \k cË`dgfi$
kXeZ\[\j[\dXe[\j]fidlc„\j2
Ç ]X`i\ X[_„i\i Xlo ZfekiX`ek\j# Zfejlck\i \k
]X`i\i„X^`iXlogifgfj`k`fej2
Ç \eZfliX^\i c\j \]]fikj \k mXcfi`j\ c\j i„lj$
j`k\j%
U <ejl`k\# cfij [\ cX g_Xj\ [\ ZX[iX^\ [\j
kZ_\j#[lYl[^\k#[lgcXee`e^\k[\ji`jhl\j#
`c\jkYfehl\c\Z_\][\gifa\kX[fgk\lejkpc\
½gXik`Z`gXk`]¾1
Ç „Zflk\ic\jgifYc d\j\kc\jgi„fZZlgXk`fej
\ogi`d„\j2
Ç ]X`i\kiXmX`cc\i\ej\dYc\~cXi„jfclk`fe[\j
gifYc d\j2
Ç jfcc`Z`k\i c\j `[„\j# Xm`j# d\kki\ \e i\cXk`fe
c\jXZk\lij%
U 8Ôe[\m\iifl`cc\ic\jZ_f`o[\c˄hl`g\XmXek
[\j\cXeZ\i[XejcXg_Xj\[Ë\o„Zlk`fe#c\Z_\]
[\gifa\kg\lkX[fgk\ilejkpc\½[`i\Zk`]¾1
Ç [fee\i [\j `ejkilZk`fej ki j gi„Z`j\j gfli
g\id\kki\cË\o„Zlk`fe[\jkZ_\j2
Ç i„jfl[i\c\jgifYc d\j\kgi\e[i\c\j[„Z`$
j`fej#`e]fid\itop-down%
U 8gi jZ\jgi\d
`\ijk\dgj\eZfcc\Zk`]#c\Z_\]
[\ gifa\k g\lk \ejl`k\ `em\jk`i gclj [\ k\dgj
[Xej [\j i\cXk `fej `e[`m`[l\cc\j Xm\Z Z_Xhl\
„hl`g`\i# \e X[fgk Xek le jkpc\ ½ [„c„^Xk`] ¾%
:Ë\jk cËfZZXj`fe [\ Y`\e m\iifl`cc\i c\j \e^X$
^\d\ekj[\Z_XZle1
Ç Ôo\i [\j fYa\Zk`]j gi„Z`j \e \ogc`Z`kXek c\j
\ea\lo2
Ç [„Ôe`ic\ZX[i\[\cËXlkfe
fd`\2
Ç e„^fZ`\ic\jZfe[`k`fej[\i„Xc`j Xk`fe[„cX`j#
dfp\ej 2
Ç gi„mf`i c\j df[Xc`k„j [\ i\gfik`e^# X`[\i ~
cX[\dXe[\%
U KflkXlcfe^[\cXg_Xj\[Ë\o„Z lk`fe[lgif$
a\k# \e ]feZk`fe [\j gifYc d\j i\eZfeki„j# c\
Z_\] [\ gifa\k g\lk †ki\ Xd\e„ ~ i\m\e`i jli
c\jjkpc\j½\ekiXŠe\li¾#½[`i\Zk`]¾fl½gXi$
k`Z`gXk`]¾%
U <e Ôe [Ë\o„Zlk`fe# c\ Z_\] [\ gifa\k g\lk
X[fgk\i le jkpc\ ½ [`i\Zk`] ¾ gfli jËXjjli\i
hl\ c\j „hl`g`\ij mfek Y`\e ½ c`mi\i ¾ kflk Z\
hl`XmX`k„k„gifd`j[Xejc\ZX[i\[lgifa\k%
« Le meilleur
manager est celui
qui sait trouver les
talents pour faire
les choses, et qui
sait aussi refréner
son envie de s’en
mêler pendant
qu’ils les font. »,
Théodore
Roosevelt.
D„k_f[fcf^`\\kZfej\`cj
:_Xhl\Z_\][\gifa\kX[\jgi„]„i\eZ\jgXid`
Z\jjkpc\j#\ki`jhl\[\c\jlk`c`j\i½\egi`fi`k„¾
hl\cc\hl\jf`kcXj`klXk`fei\eZfeki„\%Á_Xlk\
[fj\#Z_Xhl\jkpc\\jkkfo`hl\ O
Ç(*0Ç
8mXekX^\j
O =Xmfi`j\icË\]ÔZXZ`k„[\c˄hl`g\\e]feZk`fe[\j
j`klXk`feji\eZfeki„\j[Xejc\gifa\k%
`c„^`„j [\
O Gi\e[i\ ZfejZ`\eZ\ [\ j\j jkpc\j gi`m
dXeX^\d\ek# gfli e\ gXj jËp c`d`k \i <k X`ej`
Xggc`hl\i \e ]feZk`fe [\j Z`iZfejkXeZ\j c\j
jkpc\jgflic\jhl\cjcËX`jXeZ\g\ijfee\cc\\jkcX
df`ej ^iXe[\# dX`j c\ Y„e„Ô
Z\ Zfcc\Zk`] \jk c\
gclj]fik%
Gi„ZXlk`fej~gi\e[i\
O J\
d„Ô\i [\j \oZ j XjjfZ`„j ~ jfe jkpc\ [\
dXeX^\d\ekgi„]„i\ek`\c%
C\j+jkpc\j[\dXeX^\d\ek
Gflihlf`cËlk`c`j\i6
[email protected]
,)
[email protected]
,*
CX^\jk`fe[\j[„jXZZfi[j
>[email protected]<;<JDF;[email protected];<><[email protected];<;yJ8::FI;J
JXk`j]XZk`fe
[\j\j
`ek„i†kj
8lkfi`k„XiY`kiX^\
›DfeXlkfi`k„flZ\cc\[\
cËXiY`ki\ \jkc„^`k`d\
›CXi\cXk`feXm\Zdfe
gXik\eX`i\\jkYfee\
›CË\ea\l[l[„jXZZfi[\jk
]fe[Xd\ekXcgfli
cXi„ljj`k\[lgifa\k
›CËXiY`kiX^\[f`k[„YflZ_\i
jlile\jfclk`fe
jXk`j]X`jXek\gflidf`
:ffg„iXk`fe
›Á\jjXp\iXmXekkflk\
Xlki\jfclk`fe
E„^fZ`Xk`feZfdgifd`j
›Mfcfek„[\dfe
gXik\eX`i\[ËXYflk`i
›IXggfik[\gflmf`i„hl`c`Yi„
›@dgfikXeZ\[\gi„j\im\i
cXi\cXk`fe[Xejc\]lkli
›CËXiY`kiX^\i`jhl\[\e\gXj
dˆki\]XmfiXYc\
I\gfikk\dgfiX`i\
›A\jl`jg\ijlX[„hlËle\
jfclk`fe\jkgfjj`Yc\
›@ceËpXgXj[Ëli^\eZ\
›C\k\dgjafl\\edX
]Xm\li
I\kiX`k
›CË\ea\l[l[„jXZZfi[\jk
d`e`d\gflidf`
›CXhlXc`k„[\ji\cXk`fej
~cfe^k\id\\jk
]fe[Xd\ekXc\
›C\iXggfik[\gflmf`idË\jk
ZcX`i\d\ek[„]XmfiXYc\
JXk`j]XZk`fe[\j`ek„i†kj[\cËXlki\
I„jld„
Insight
C\j [„jXZZfi[j jfek `e_„i\ekj Xl gifa\k# [l
]X`k [\ jfe ZXiXZk i\ eflm\Xl \k gcli`[`jZ`g$
c`eX`i\%
C\Z_\][\gifa\kafl\leic\dXa\li[XejcX
i„jfclk`fe[\Z\j[„jXZZfi[j1
■\ec\j[„k\ZkXekXlgcljkk2
■\eZ_f`j`jjXekc\df[\[\i„jfclk`fec\d`\lo
X[Xgk„~cXj`klXk `fe1cXZffg„iXk`fe#cXe„^f$
Z`Xk`fe# c\ i\kiX`k# c\ i\gfik k\dgfiX`i\ fl
cËXiY`kiX^\%
C\ [„Ô gfli c\ Z_\] [\ gifa\k eË\jk gXj c\
[„jXZZfi[\ekXekhl\k\c#dX`jcX]Xƒfe[fek
`c \jk kiX`k„ gfli „m`k \i c\j [„i`m\j \e ZfeÕ`kj
[\½g\ijfee\j¾%
Disagreements are inherent in the project,
due to its innovative and multidisciplinary
characteristics.
The project manager plays a major role in the
resolution of these disagreements:
■ in detecting them as soon as possible;
■ in choosing the method of resolution best
suited to the situation: cooperation, negotiation, removal, temporary postponement or
arbitration.
The challenge for the project is not the
disagreement as such, but the way it is treated
to prevent it to turn into people conflicts.
Ç(+'Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
D„k_f[fcf^`\\kZfej\`cj
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
KiX`k\i le [„jXZZfi[ \eki\ c\ Z_\] [\ gifa\k
\k le `ek\im\eXek fl \eki\ [\lo `ek\im\eXekj
[lgifa\k%
8`[\i~kiflm\ile\jfclk`fefgk`dXc\gflic\j
XZk\lijZfeZ\ie„jgXic\[„jXZZ fi[\kgflic\
gifa\k%
U @c \jk iXi\ hl\ c\ [„jXZZ fi[ jf`k ½ kfkXc ¾ 1
d\kki\\e„m`[\eZ\i„^lc` i\d\ekc\jqfe\j[\
Zfem\i^\eZ\# c\j gf`ekj [ËXZZfi[ g\id\kk\ek
[ËXgX`j\i cX i\cXk`fe \k [\ j\ dfeki\i hlËfe
eË\jkgXj\e[„jXZZfi[jlikflk%
U ;Xej c\ ZXj [Ële i\Zflij ~ cËXiY`kiX^\#
Zfejkil`i\ Xm\Z cX g\ijfee\ \e [„jXZZfi[ c\
[fjj`\i[\gi„j \ekXk`fe[\cXj`klXk`fe1XmXe$
kX^\j\ki`jhl\j[\Z_Xhl\jfclk`fe% O
:fek\ok\
; j hlËle [„jXZZfi[ XggXiXŠk [Xej c\ ZX[i\
[lgifa\k1
U ;„jXZZfi[[\gi`fi`k„j\eki\gifa\kj%
U ;„jXZZfi[[\gi`fi`k„j\eki\gifa\kj\kXZk`$
m`k„jZfliXek\j%
U ;„jXZZ fi[ [\ ml\ \eki\ XZk\lij [\ gifa\k
Xkk\ek\j&ZfekiX`ek\j [`m\i^\ek\j# \og\ik `j\j
[`]]„i\ek\j %
U ;„jXZZfi[c`„~cËXdY`^l‹k„[\jic\jqfe\j
[\Õfljlic\j]ifek` i\j[\i\jgfejXY`c`k„j\k
c\jgi„if^Xk`m\j[\Z_XZle %
U ;„jXZZfi[ c`„ Xlo ZXiXZk„i`jk`hl\j [\ Z_Xe$
^\d\ek[Xejc\jgifa\kj%
[email protected]
,*
« Si tout va mal,
c’est parce que
les gens se parlent.
Si les gens ne se
parlaient pas…
ils ne se rendraient
pas compte de
leurs désaccords ! »,
Philippe Geluck,
humoriste.
8mXekX^\j
O ym`k\[\i\Zfli`ijpjk„dXk`hl\d\ek~cËXiY`kiX^\
[Ëlek`\ij%
gXi]f`j [\ kiflm\i [\j jfclk`fej fgk`$
dXc\j gfli c\j XZk\lij ZfeZ\ie„j \k gfli c\
gifa\k%
:fdd\ekcËlk`c`j\i6
O G\id\k
Ç(+(Ç
Gi„ZXlk`fej~gi\e[i\
O J\ d„Ô\i [\j + ^iXe[j g`
^\j [\ ^\jk `fe [\j
[„jXZZfi[j1
Ç ½c\ZfeÕ`k¾^X^e\i~kflkgi`o 1ZfeÕ`kg\ijfe$
e\c\k[„^iX[Xk`fe[\ji\cXk`fej2
Ç c\Zfdgifd`j½dfl¾eË`ejXk`j]X`i\g\ijfee\ 1
dXlmX`j\ jfclk`fe gfli c\ gifa\k \k [\j gXik\$
eX`i\jgXjjXk`j]X`kj2
Ç ½ c\ [`Xcf^l\ [\ jfli[ ¾ e\ gXj \ek\e[i\
cËXlki\2
Ç ½ c˄m`k\d\ek ¾ ]X`i\ Zfdd\ j` c\ [„jXZZfi[
eË\o`jkX`kgXj 2c\j[„jXZZ
fi[je\jfekgXjkiX`$
k„j\kmfeki\jli^`igcljkXi[%
CX^\jk`fe[\j[„jXZZfi[j
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
( I\g„i\i c\ [„jXZZ fi[ 1 Z\cl`$Z` g\lk †ki\
\ogc`Z`k\[Xejc\ZX[i\[Ële\i„le`fe[\gif$
a\k#gXi\o\dgc\ flcXim„%;XejZ\[\ie
`\iZXj#
i\eZfeki\i c\j g\ij fee\j ZfeZ\ie„\j [Xej
le ZX[i\ gi`m„ fl `e]fid\c# gfli ]Xmfi`j\i
cË\ogi\jj`fe[l[„jXZZfi[%
) K\ek\iXmXekkflkcX[„dXiZ_\[\Zffg„iX$
k`feZ]%flk`c,+½CXe„^fZ`Xk`fe¾
* J`cXZffg„iXk`fee\]feZk`fee\gXj#[„Z`[\i
[l df[\ [\ i„jfclk`fe c\ d`\lo X[Xgk„ ~ cX
j`klXk`fe 1 cX e„^fZ `Xk`fe# c\ i\kiX`k# c\ i\gfik
k\dgfiX`i\flcËXiY`kiX^\%
+ D\kki\ \e Ålmi\ c\ df[\ [\ i„jfclk`fe
Z_f`j`Xlgcljm`k\jXl][Xejc\ZXj[li\gfik #
XÔe [\ e\ gXj cX`jj \i c\ [„jXZZfi[ k\Z_e`hl\
[„^„e„i\i%
[email protected]
,+
CXe„^fZ`Xk`fe
C<JyK8G<J;<C8Ey>F:@[email protected]
G_Xj\
Gi„gXiXk`fe
;„dXiiX^\
:fejlckXk`fe&
<ogc`Z`kXk`fe
:fe]ifekXk`fe
8aljk\d\ek
:feZclj`fe
FYa\Zk`]j
Gi`eZ`gXloflk`cj
›@[\ek`]`\ic\j`ek„i†kj#gi„gXi\i
jXd\`cc\li\jfclk`fe[\i\Z_Xe^\
›8eXcpj\[\j`ek„i†kj#Zi„Xk`m`k„
›:i„\ic\ZfekXZk
›:cXi`]`\icËfYa\kZfddle
›J\d\kki\[ËXZZfi[jlicX]Xƒfe
[\kiX`k\ic\gifYc d\
›I`kl\cj[\Zfddle`ZXk`fe
›JpeZ_ife`jXk`fe
›<ogi`d\ic\jgfj`k`fej
i\jg\Zk`m\j
›:cXi`]`\ic\j`ek„i†kj#c\jZfekiX`ek\j#
c\jgi`fi`k„jXl$[\c~[\jgfj`k`fej
›<ogc`ZXk`fe
›yZflk\i\]fidlcXk`fe#hl\jk`fe
›Gfj`k`fee\ic\j„ZXikj\eki\
c\j[\logXik`\j
›8]]`idXk`fe[\jf`
›8i^ld\ekXk`fe
›I\]fidlcXk`fe
›I\Z_\iZ_\i\k„mXcl\i[\j
jfclk`fejZfddle\j
›Gifgfj\i[\jZfeki\gXik`\j
›:i„Xk`m`k„½\k¿j`¾
›½J`¿Xcfij¾
›DXe`\d\ek[\jZfeki\gXik`\j
\kZfeZ\jj`fej
›Jg„Z`]`\i\km\iifl`cc\icËXZZfi[
›=fidXc`j\icËXZZfi[
›DX`ek\e`i&i\e]fiZ\icXi\cXk`fe
›I\]fidlcXk`fe
›Hlf`#hl`#hlXe[#Zfdd\ek6
›I`kl\cj[\ZfeZclj`fe
I„jld„
Insight
CXe„^fZ`Xk`fe\jkle[\jdf[\j[\i„jfclk`fe
[Ële[„jXZZ fi[%
<cc\jËXggl`\jli[\cXZfe]ifekXk`fe[\gf`ekj
[\ ml\# cË`[\ek`ÔZXk`fe [\j qfe\j [\ Zfem\i$
^\eZ\j#\kcXi\Z_\iZ_\Zi„Xk`m\[\jfclk`fej%
<cc\ j\ i„m c\ [Ële\ ^iXe[\ \]ÔZXZ`k„ cfij$
hlË\cc\\jkXggc`hl„\Xm\Zd„k_f[\\ki\jg\Zk
[\cËXlki\%
Negotiation is one of the ways of resolving a
disagreement.
It is based on the confrontation of points of
view, the identification of areas of convergence,
and creative solutions.
It proves to be highly effective when applied
methodically and with respect for others.
Ç(+)Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U I„jfl[i\le[„jXZZfi[\eki\c\Z_\][\gif$
a\k \k le `ek\im\eXek fl \eki\ [\lo `ek\im\$
eXekj%
:fek\ok\
CfijhlËle[„jXZZfi[XggXiXŠk[Xejc\ZX[i\[l
gifa\k# cX e„^fZ`Xk`fe [\ Zffg„iXk`fe \jk le
dfp\e[Ë\ejfik`i%
CX [„dXiZ_\ gi„j\ek„\ Z`$Xgi j eË\jk mXcXYc\
hl\ [Xej c\ ZX[i\ [\ i\cXk `fej f“ cX kiXejg
X$
i\eZ\ \jk gfjj`Yc\ \eki\ c\j [\lo XZk\lij \e
e„^fZ`Xk`fe%<cc\e\jËXggc`hl\[feZgXj]fiZ „$
d\ek~le\e„^fZ`Xk`fe[`k\[\½Zfdg„k`k`fe¾
fle„^fZ`Xk`fe[ËXZ_Xk%
U :fe]ifekXk`fe 1 gfj`k`fee\i c\j „ZXikj \eki\
c\j [\lo gXik`\j# i\g„i\i c\j Zfem\i^\eZ\j \k
c\j[`m\i^\eZ\j%
U 8aljk\d\ek1i\Z_\iZ_\i\k„mXcl\i[\jjfcl$
k`fejZfddle\j#gifgfj\i[\jZfeZ\jj`fej\k
[\dXe[\i[\jZfeki\gXik`\j%
U :feZclj`fe1jg„Z `Ô\i\km\iifl`cc\icËXZZfi[#
]fidXc`j\i cËXZZfi[# dX`ek\e`i&i\e]fiZ\i cX
i\cXk`fe%
[email protected]
,+
« Ne négocions
jamais avec nos
peurs. Mais n’ayons
jamais peur
de négocier »,
J. F. Kennedy.
D„k_f[fcf^`\\kZfej\`cj
CX e„^fZ`Xk`fe e\ [f`k gXj j\ jfc[\i gXi le
XiiXe^\d\ek ~ kflk gi`o% ;Xej Z\ikX`ej ZXj#
`c mXlk d`\lo gi`m`c„^`\i [ËXlki\j df[\j [\
i„jfclk`fe [l [„jXZZfi[ XiY`kiX^\# i\gfik#
i\kiX`k % O
:fdd\ekcËlk`c`j\i6
U Gi„gXi\icXe„^fZ`Xk`fe1
Ç Hl\c\jkefki\`ek„i†kZfddle6
Ç Hl\cjjfekd\j`ek„i†kjm„i`kXYc\jfYa\Zk`]j#
\ea\lo# ZfekiX`ek\j [\ii` i\ dX gfj`k`fe 6
Hl\cjjfekc\j`ek„i†kj]fe[Xd\ekXlohl\a\
m\lo`dg„iXk`m\d\ekjXk`j]X`i\6Hl\cjjfek
Z\lohl`jfekj\Zfe[X`i\j6
Ç Hl\cc\ \jk cX gfj`k `fe [\ cËXlki\# j\j `ek„$
i†kjm„i`kXYc\j6HlË\jk$Z\hl`\jk\jj\ek`\c&
j\Zfe[X`i\gflicl`6
Ç Hl\cc\jjfclk`fej^X^eXek&^X^eXek dËXggX$
iX`jj\ekXgi`fi`gfjj`Yc\jgflijXk`j]X`i\efj
`ek„i†kj ]fe[Xd\ekXlo 6 Hl\cc\j ZfeZ\j$
j`fej jl`j$a\ gi†k ~ ]X`i\ 6 Hl\cc\j Zfeki\$
gXik`\j gl`j$a\ \em`jX^\i gfli jXk`j]X`i\ c\j
`ek„i†kj[\cËXlki\6Hl\cc\\jkdXD<%JF%I<
D\`cc\li\Jfclk`fe[\I\Z_Xe^\ 6
U ;„dXiiX^\ [\ cX e„^fZ`Xk`fe 1 Zi„\i c\
ZfekXZk# ZcXi`Ô\i cËfYa\k Zfddle# j\ d\kki\
[ËXZZfi[jlicX]Xƒfe[\kiX`k\ic\gifYc d\%
U :fejlckXk`fe&\ogc`Z`kXk`fe1 \ogi`d\i c\j
gfj`k`fej i\jg\Zk`m\j# ZcXi`Ô\i c\j `ek„i†kj#
c\j ZfekiX`ek\j# c\j gi`fi`k„j Xl$[\c~ [\j gfj`$
k`fej%
Ç(+*Ç
8mXekX^\j
O Le\e„^fZ`Xk`feY`\ed\e„\g\lkg\id\kki\[\
kiflm\i le\ jfclk`fe fgk`dXc\ gfli c\ gifa\k#
\k jXk`j]X`jXek\ gfli c\j [\lo gXik`\j \e gi„$
j\eZ\%
Gi„ZXlk`fej~gi\e[i\
O CX
e„^fZ`Xk`fe e\ [f`k gXj j\ jfc[\i gXi le
XiiXe^\d\ek~kflkgi`o%
CXe„^fZ`Xk`fe
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
[email protected]
,,
CXi„le`fe[ËXmXeZ\d\ek[\gifa\k
:8;<E:<[email protected]<;<CË[email protected]<<K:FCC<:K<I
C<J;FEEy<J;Ë8M8E:<D<EK
I„le`fe[ËXmXeZ\d\ek
Fi[i\[lafli
@%J`klXk`fe^„e„iXc\[lgifa\k
› @e]fidXk`fej^„e„iXc\j#jXk`j]XZk`feZc`\ek`ek\ie\&\ok\ie\
@@%Kfli[\kXYc\[\jd\dYi\j[\c˄hl`g\gifa\k
› <ogfj„[\jgf`ekj[liji\eZfeki„j[Xejc\d„k`\i#\k[li`jhl\[\[„iXgX^\XjjfZ`„
› <ogfj„[\jjla\kjjlic\jhl\cjle\XggifZ_\^cfYXc\#kiXejm\ijXc\Xlod„k`\ij#[f`k
†ki\d`j\\eÅlmi\
@@@%I\Z\ej\d\ek[\jgf`ekj[\YcfZX^\
› @[\ek`]`ZXk`fe\eZfddle[\jgf`ekj[\YcfZX^\hl`gXjj\ekjfljcXi\jgfejXY`c`k„
[\c˄hl`g\gifa\k
Efd`eXk`fe[Ëlei\jgfejXYc\gfliZ_Xhl\gf`ek[\YcfZX^\
@M%MXc`[Xk`fe[\j[fZld\ekj[\g`cfkX^\gi„gXi„jgXic\Z_\][\gifa\k
› :_Xhl\d\dYi\[\c˄hl`g\gifa\k[fee\jfeXm`jjlicXgifgfj`k`fe[\i\gcXe`]`ZXk`fe
^cfYXc\[lgifa\kgifgfj„\gXic\Z_\][\gifa\k
M%Jpek_ j\]`eXc\[lZ_\][\gifa\k
› =fidlcXk`fegXic\Z_\][\gifa\k[\jZfeZclj`fej[\cXi„le`fe#\kkfli[\kXYc\]`eXc
gflim„i`]`\icXjfc`[`k„[\cËXZZfi[[\jd\dYi\j[\c˄hl`g\gifa\k
^ff%^c&>G*lo/
9`\eZfddle`hl\i1
le„kXk[Ë\jgi`k
fl[\jk\Z_e`hl\j6
I„jld„
Insight
CXi„le`fe[ËXmXeZ\d\ek\jklei`kl\c[\]feZ$
k`fee\d\ek[˄hl`g\gifa\k%<cc\iXjj \dYc\c\j
d\dYi\j [\ c˄hl`g\ gifa\k hl` fek „k„ `dgc`$
hl„j[Xejc\jkiXmXlo[\cXg„i`f[\#flhl`mfek
†ki\`dgc`hl„j[Xejle\g„i`f[\~m\e`i%
<cc\Zi„\\k\eki\k`\ekcË\jgi`k[˄hl`g\%
<cc\jpeZ_ife`j\c˄hl`g\gifa\kjlicXZX[\eZ\
[lgifa\k%<cc\Zi„\c\jjfc`[Xi`k„je„Z\jjX`i\j
Xl ]feZk`fee\d\ek kiXejm\ijXc [l dXeX^\$
d\ek[\gifa\k%
The status meeting is a functional ritual of the
project team. It brings together the members
of the team involved in the current tasks of the
project, as well as those who will be involved in
the future.
It creates and maintains the team spirit.
It synchronizes the team members on the
rhythm of the project. It creates necessary
solidarities to cross-functional organization
generated by project management.
Ç(++Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
CXi„le`fe[ËXmXeZ\d\ekiXjj\dYc\c\Z_\][\
gifa\k \k j\j d\dYi\j [˄hl`g\ gifa\k# ^„e„$
iXc\d\ek~leipk_d\_\Y[fdX[X`i\%<cc\g\i$
d\k[\1
U Zi„\i \k dX`ek\e`i cË\jgi`k [˄hl`g\# efkXd$
d\ek\ejfcc`Z`kXekcËX`[\[ËXlki\jd\dYi\j[\
c˄hl`g\jli[\jgf`ekjjg„Z `Ôhl\j[\Z\ik X`ej
d\dYi\j2
U [„k\Zk\i c\j gf`ekj [\ YcfZX^\ Zfddlej ~
gclj`\lij# \k [„Ôe`i [\j jkiXk„^`\j [\ kiX`k\$
d\ek ^cfYXc [\ Z\j gf`ekj# gfli [„gXjj\i c\j
cf^`hl\j[\d„k`\i\k[Ë\og\ik`j\2
U d\kki\ \e Ålmi\ [\j jfc`[
Xi`k„j Xl j\`e [\
c˄hl`g\2
U fYk\e`i cËXZZfi[ [\ Z_XZle \k [\ kflj jli
c\j[„Z`j`fejgi`j\jXlZflij[\Z\kk\i„le`fe#
efkXdd\ek\eZ\hl`ZfeZ\ie\c\ji\$gi„m`j`fej
[\Zf”kj#[\[„cX`j\k[\i`jhl\j%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
CX i„le`fe [ËXmXeZ\d\ek [\ gifa\k \jk gif$
^iXdd„\ ~ afli \k _\li\ Ôo\ kflk\j c\j
j\dX`e\j%Leipk_d\\jkX`ej`gi`j%@cmXj\im`i
[\d„kifefd\~c˄hl`g\[\gifa\k%
CXi„le`fe[ËXmXeZ\d\ekZfeki`Yl\~gi„gXi\i
c\j Zfd`k„j [\ g`cfkX^\ [l gifa\k% CX i„le`fe
[ËXmXeZ\d\ek gi„XcXYc\ ~ le Zfd`k„ [\ g`cf$
kX^\Xle\gXik `\[\jfefi[i\[lafliZfejX$
Zi„~Z\gf`ek%
U I„[`^\i c\ Zfdgk\$i\e[l [\ Z\kk\ i„le`fe#
\e jkpc\ k„c„^iXg_`hl\ „m\ek l\cc\d\ek gfli
Xcc\i gclj m`k\# \k gifZ„[\i Xlo d`j\j ~ afli
[\j[fjj`\ij[\g`cfkX^\%;`]]lj\ic\j`e]fidX$ La réunion
k`fej[Xejc\j_l`k_\li\jflmi„\j%
d’avancement est
la réunion la plus
D„k_f[fcf^`\\kZfej\`cj
importante pour
U CXi„le`fe[ËXmXeZ\d\ek\jkcËfZZXj`fegfli maintenir l’élan
c\Z_\][\gifa\k[\afl\ijfeic\[ËXe`d
Xk\li et la cadence dans
\k [\ Z_\] [ËfiZ_\jki\ [l gifa\k% 8l$[\c~ [\ un projet. Elle
cËX`jXeZ\Xm\Zc\jZ_`]]i\j[lkXYc\Xl[\Yfi[# rassemble les
c\Z_\][\gifa\kZi„\c\jZfe[`k`fejgflihl\ membres de
Z_XZleXggfik\c\d\`cc\li[\cl`$d†d\%:Ë\jk l’équipe projet.
jfeic\dXa\li#hl`d\k\e\o\i^l\cX[`d\e$
j`feZfddle`ZXk`fe%
U CX gi`j\ \e Zfdgk\ [\ cX kfkXc`k„ [\j
i\dXihl\j# Xm`j \k jl^^
\jk`fej [\j d\dYi\j
[\c˄hl`g\gifa\k\jk]fe[Xd\ekXc\#gfli„m`$
k\i c\ [„j\e^X^\d\ek gif^i\jj`]% Gi\e[i\ \e
Zfdgk\e\j`^e`Ô\gXj`ek„^i\i\ec˄kXk[Xej
c\gcXe[\dXeX^\d\ek[\gifa\k%GXiZfeki\#
Z\cX j`^e`Ô\ XZZlj\i i„Z\gk`fe [\ cËXm`j# XeX$
cpj\ic\jZfej„hl\eZ\j[\Z\kXm`j\k[„Z`[\i#
Xm\Z c˄hl`g\# [\ jfe `ek„^
iXk`fe [Xej c\ gif$
a\kflefe%
8mXekX^\j
O CXi„le`fe[ËXmXeZ
\d\ekd\k[lipk_d\[Xejc\
gifa\k#gfliXjjli\icXk\el\[l[„cX`%
O <cc\\jkcX[„dXiZ_\Zc„[\cXZi„Xk`fe[\cË\jgi`k
[˄hl`g\#[\jjfc`[Xi`k„j#\kX`ej`[\cXZXgXZ`k„~
Zi„\i[\jfgk`dX^cfYXlogcljgl`jjXekjhl\[\j
fgk`dXcfZXloalokXgfj„j%
:fdd\ekcËlk`c`j\i6
ykXg\j
U @ek„^i\i cX i„le`fe [ËXmXeZ \d\ek [Xej c\
gcXe[\dXeX^\d\ek[\gifa\k%
U I\Zl\`cc`i c\j `e]fidXk`fej [ËXmXeZ\d\ek (
afliflmi„XmXekcXk\el\[\cXi„le`fe%Gi„gX$
i\icXi„le`fe\ek\eXekZfdgk\[\Z\j`e]fi$
dXk`fej%Gif[l`i\c\kXYc\Xl[\Yfi[~afli%
U K\e`i cX i„le`fe \e jl`mXek cËfi[i\ [l afli
gifgfj„%
Ç(+,Ç
Gi„ZXlk`fej~gi\e[i\
O :\^\ei\[\i„le`fee\[f`kgXj[li\ikifgcfe^$
k\dgj%@c\jk`dgfikXek[\c`d`k\ijX[li„\~le\
_\li\#le\_\li\\k[\d`\XldXo`dld%
liXek#[feZjpjk „dXk`$
O CËfi[i\[lafli\jkjkilZk
hl\d\ekk\el%:Ë\jkc\ZXiXZk i\\o\dgcX`i\[l
Z_\][\gifa\k%
CXi„le`fe[ËXmXeZ \d\ek[\gifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
,,
[email protected]<[email protected],,
[email protected]
,,
CXi„le`fe[ËXmXeZ\d\ek[\gifa\k
:fdd\ek†ki\gclj\]ÔZXZ\6
:fdd\ek]X`i\gflie\gXj
[„gXjj\i(_*'[\[li„\6
CX gi„Zfe`jXk`fe _XY`kl\cc\ [\ g„i`f[`Z`k„
[Ële\ i„le`fe [ËXmXeZ\d\ek \jk _\Y[fdX$
[X`i\% ;Xej Z\ikX`ej ZXj gXik`Zlc`\ij# `c \jk
X[d`j [\ j\ j`kl\i \e Y`d\ej l\cc\ fl d\e$
jl\cc\%
ÁZ\ipk_d\#cXi„le`fe[f`k†ki\Zflik\#gfli
„m`k\i [\ gXjj \i cX dXa\li\ gXik`\ [\ jfe
k\dgj\ei„le`fe%
Gifa\k
E—
Gflii\jk\iZflik\#c\Z_\][\gifa\kjË\ek`\ek
jki`Zk\d\ek~cËfi[i\[lafli%DX`jZ\cXe\jl]$
Ôk^„e„iXc\d\ekgXj%
Le\[\jXjklZ\jc\jgclj\]ÔZXZ\jgfliZfek\$
e`icX[li„\[\cXi„le`fe\jk[Ë`ek\i[`i\c\kiX`$
k\d\ek[\jgf`ekj[lij\eZflij[\i„le`fe#\k
[\e\]X`i\hl\c\j`e[`hl\i#c\ji\Z\ej\i\kc\j
X]]\Zk\i ~ le i\jgfejXYc\% C\ kXYc\Xl jl`mXek
i\e[ ZfeZi\k \k kXe^`Yc\ Z\kk\ Xkk`kl[\ Xkk\e$
[l\[lZ_\][\gifa\k1
C`jk\[\jgf`ekj[lij
;Xk\1¿
I\jgfejXYc\
[lkiX`k\d\ek
;\jZi`gk`fe[lgf`ek[li
;Xk\gi„ml\
[\jfclk`fe
(
C\gi\d`\icf^fX„k„i\]lj„gXicË@[email protected]#`c]Xlki\cXeZ\i
[\jkiXmXlo[\ZfeZ\gk`fe[\cf^f
AXZhl\j;\jgi j
J\dX`e\(-
)
CË\dYXccX^\e\gXjj\gXjkfljc\jk\jkj[\Zfe]fid`k„%
GifZ„[\iXloXaljk\d\ekj[Ë\dYXccX^\e„Z\jjX`i\j
G`\ii\;\clZ_\
J\dX`e\(,
*
CËXk\c`\i[\gif[lZk`fee\g\lkgXj]flie`ic\j,'„Z_Xe$
k`ccfejXkk\e[ljjlic\df`j~m\e`i%@c]Xlk]X`i\]X`i\c\j
„Z_Xek`ccfejgXile]flie`jj\li1Z_\iZ_\ic\]flie`jj\li#
ZfekiXZklXc`j\i\kjl`mi\cXgif[lZk`fe
FdXi8[aXfl`
J\dX`e\(/
8lZflij[\Z_Xhl\i„le`fe[ËXmXeZ\d\ek#c\
gf`ek\jk]X`kjliZ\kXYc\Xl%
U C\jgf`ekj[lijhl`[\mX`\ek†ki\i„^c„j~cX
[Xk\c\jfek$`cj6
U C\ i\jgfejXYc\ [l kiX`k\d\ek X$k$`c gi`j c\
gifYc d\\edX`e6
;\ji ^c\jZilZ`Xc\j[ldXeX^\$
d\ek[\gifa\k1kiXejgXi\eZ\#
[\mf`i[ËXc\ik\#\k[if`k~cË\ii\li
Kflk\[„i`m\e\gflmXek†ki\Zfii`^„\Xlj\`e
[\ c˄hl`g\ fl kflk\ „mfclk`fe ]fik\ [\ cË\em`$
ifee\d\ekd\eXZ\j\kfggfikle`k„j [f`m\ek
†ki\ `dd„[`Xk\d\ek Zfddle`hl„\j Xl jgfe$
jfi\kXlZfd`k„[\g`cfkX^\%
DX`j gfli \o\iZ\i Z\ [\mf`i# `c ]Xlk hl\ Z\
^\ei\ [Ë`e]fidXk`fej i\dfek\# efkXdd
\ek
Xl Zflij [\j i„le`fej [ËXmXeZ\d\ek% :Ë\jk
c\ [\mf`i [ËXc\ik\ [\j d\dYi\j [\ c˄hl`g\
gifa\k \em\ij c\li Z_\] [\ gifa\k% CX kiXejgX$
i\eZ\ \k c\ [\mf`i [ËXc\ik\ [f`m\ek ]X`i\ gXi$
k`\[\ji ^c\j[\]feZk`fee\d\ek\ogc`Z`k\j[\
c˄hl`g\%C\Z_\][\gifa\ke\[f`kgXj_„j`k\i~
jliZfddle`hl\ijliZ\ji ^c\j#~c\jiXgg\c\i
\k~i„X^`i]fik\d\ek\eZXj[\efe$i\jg\Zk%
CX Zfej„hl\eZ\ dXa\li\ gfli c˄hl`g\ gifa\k
\kgflic\Z_\][\gifa\k\jk[\[fee\ic\[if`k
~ cË\ii\li% <e \]]\k# Z\cX „m`k \iX ~ hl\chlËle
hl`X]X`kle\\ii\li[\cXZXZ_\igflij\gif$
k„^\i%
Ç(+-Ç
[email protected]
,,
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
C\Zc`\ekefljX
`e[`hl„hl\c\
gifkfkpg\[Ë\dYXccX^\
[\mX`k†ki\_fdfcf^l„
gXilefi^Xe`jd\
Z\ik`]`„#Z\hl`
gi\e[iX(afli[\
gcljhl\gi„ml%
C\]flie`jj\li
i`jhl\[ËXl^d\ek\i
j\jgi`o[\('%
GXiZfeki\#`cg\lk
efljc`mi\ile\
j\dX`e\gcljkkj`
ƒXefljXiiXe^\%
EfljXccfej†ki\\ei\kXi[[\
*aflij#ZXiefljXkk\e[fej
cXc`miX`jfe[ËleZfdgfjXek%CË@[email protected]
efljX`e[`hl„hl\eflje\gflm`fej
gXj[„gfj\iefki\cf^f#kifg
gifZ_\[Ëlecf^f\o`jkXek%
Eflj[\mfej\ei\[\jj`e\ile
eflm\cXl\ejfcc`Z`kXekle^iXg_`jk\
\eli^\eZ\#Z\hl`mXeflj
Zf”k\i/b€[\gclj%
8kk\ek`feC\j
fg„iXk\lij[\
gif[lZk`fej\ifek\e
Zfe^„jc\j()\k(*
j\gk\dYi\%@c]Xlk[feZ
hl\cX]fidXk`fej\
gXjj\~le\Xlki\
g„i`f[\%
:_Xhl\ „hl`g`\i [l gifa\k gXikX^\ j\j [fee„\j [ËXmXeZ\d\ek Xm\Z c\ i\jk\ [\ c˄hl`g\ Z\ hl`
g\id\k[\d\kki\~aflic\jflk`cj[\g`cfkX^\[lgifa\k% O
Ç(+.Ç
CXi„le`fe[ËXmXeZ\d\ek[\gifa\k
© Dunod – Toute reproduction non autorisée est un délit.
:8J[ËleGifa\k[\Zi„Xk`fe[Ële\dYXccX^\`eefmXek
[email protected]
,-
C\Zfd`k„[\g`cfkX^\
CËFI;I<;LAFLI;<[email protected];L:[email protected];<[email protected]><
@ekif[lZk`fegXic\j[fee\lij[Ëfi[i\
›@e]fidXk`fej^„e„iXc\jZfeZ\ieXekc\Zfek\ok\[lgifa\k#i\kfli[\jXk`j]XZk`fe
[\jZc`\ekj`ek\ie\&\ok\ie\
Gi„j\ekXk`fe[\cXj`klXk`fe[lgifa\k
›ykXk[\jXek„[lgifa\k
›C`miXYc\jgif[l`kj
›>iXe[jZ_f`o]X`kj
›<ogfj„[\ji`jhl\j
›I„„mXclXk`fe[\cXi\ekXY`c`k„[lgifa\k
Gi„j\ekXk`fe[\jkiXmXlo~m\e`i\k[\jc`miXYc\jXkk\e[ljaljhlË~cXgifZ_X`e\i„le`fe
›GcXee`e^gi„m`j`fee\ci„\jk`d„
›Eflm\cc\j^iXe[\j[„g\ej\j~m\e`i
›C`miXYc\jXkk\e[ljjlicXg„i`f[\~m\e`i
›GcXe[ËXZk`fej[\dXŠki`j\[\ji`jhl\j
<ogfj„[\jXck\ieXk`m\jjfld`j\j~[„Z`j`fe
›:_Xhl\jla\kgi„j\ekXekle\Xck\ieXk`m\\jkjfld`jXm\Zle\XeXcpj\Zf”k&Y„e„]`Z\
[\Z_Xhl\fgk`fe
›:_Xhl\[„Z`j`fe#jla\k~jla\k#[fee\c`\l~mXc`[Xk`fe]fid\cc\gXiZ_XZle[\jd\dYi\j
[lZfd`k„[\g`cfkX^\
Jpek_ j\]`eXc\[lZ_\][\gifa\k
›=fidlcXk`fegXic\Z_\][\gifa\k[\j[„Z`j`fejgi`j\jXlZflij[\cXi„le`fe
›I\d\iZ`\d\ekj
Dfk[\cX]`egXic\j[fee\lij[Ëfi[i\
I„jld„
Insight
C\ Zfd`k„ [\ g`cfk X^\ \jk le\ `ejk XeZ\ [\
[„Z`j `fe Xl j\`e [\ cX jkilZkli\ [l gifa\k% @c
\jk Zfejk`kl„ [\ [„Z`[\lij [\ cËfi^Xe`jXk`fe#
\k [Ë\og\ikj gflmXek Zfeki`Yl\i ~ cX gi`j\ [\
[„Z`j`fe% @c j\ i„le`k i„^lc` i\d\ek gfli mXc`$
[\i c\j i„jlckXkj fYk\elj \k gfli [„Z`[\i jli
cË\ej\dYc\ [\j gf`ekj hl` jfek \e [\_fij [l
gflmf`i [\ [„Z`j `fe [l Z_\] [\ gifa\k ]fik
\e^X^\d\ek[\[„g\ej\j#df[`Ô
ZXk`feefkXYc\
[\Zfek\el#[\[„cX`#[\Zf”k %
The steering committee is a decision making
group in the center of the project’s structure.
It is composed of the organization’s decision
makers and experts able to contribute to the
decisive process. It meets regularly to validate
the deliverables and decide on all the points
outside the ruling of the project manager (overspending of expenditures, notable modification
of content, schedule and cost).
Ç(+/Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
C\Zfd`k„[\g`cfkX^\j\i„le`ki„^lc` i\d\ek
gfli1
U Zfej\im\icË\e^X^\d\ek[\j[fee\lij[Ëfi[i\
\k[\cËfi^Xe`jXk`fe~cËfi`^`e\[lgifa\k2
U m„i`Ô\icËXc`^e\d\ek[lgifa\kXm\Zc\jfYa\Z$
k`]j[\cËfi^Xe`jXk`fe2
U mXc`[\i c\j i„jlckXkj `ek\id„[`X`i\j [l gif$
a\k#gfli]XZ`c`k\icXmXc`[
Xk`felck`d\[li„jlc$
kXkÔeXc2
U gi\e[i\ c\j [„Z`j `fej hl`# gXi cËXdgc\li [\
c\li Zfej„hl\eZ\# mfek Xl$[\c~ [\j gi„if$
^Xk`m\j [l Z_\] [\ gifa\k df[`ÔZXk`fe [\
Zfek\el# [\ Zf”k fl [\ [„cX` # \k gXjjXk`fe
[Ële\ ZfddXe[\ [Ële dfekXek jlg„i`\li Xl
gflmf`i[\j`^eXkli\%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\Zfd`k„[\g`cfkX^\\jkfi^Xe`j„[ jc\[„Ylk
[l gifa\k% C\j [`]] „i\ek\j [Xk\j jfek Ôo„\j%
:\ikX`e\j jfek ZXc„\j jli c\j [Xk\j gi„m`j`fe$
e\cc\j[\jaXcfej[\Z_Xe^\d\ek[\g_Xj\j%
:\ikX`e\j i„le`fej g\lm\ek †ki\ dfek„\j [\
dXe` i\ `dgifdgkl\# cfijhl\ [\j [„Z`j`fej
`dgfikXek\j [f`m\ek †ki\ gi`j\j# fl cfij [\
df[`ÔZXk`fej dXa\li\j [Xej cË\em`ifee\d\ek
[l gifa\k# [fek c\j Zfej„hl\eZ\j jfek d`\lo
Zfeel\j gXi c\ Zfd`k„ [\ g`cfkX^\ hl\ gXi
c˄hl`g\gifa\k%
U K\e`i cX i„le`fe \e jl`mXek cËfi[i\ [l afli
gifgfj„%
U I„[`^\ic\Zfdgk\$i\e[l[\Z\kk\i„le`fe#\k
[`]]lj\i c\j `e]fidXk`fej [Xej c\j _l`k _\li\j
flmi„\j# ~ c˄hl`g\ gifa\k# Xlo d\dYi\j [l
Zfd`k„ [\ g`cfkX^\ \k Xlo Xlki\j gXik`\j `ek„$
i\jj„\j% GifZ„[\i Xlo d`j\j ~ afli [\j [fj$
j`\ij[\g`cfkX^\%
Le comité de
pilotage est
un groupe
de décideurs
et d’experts identifiés dès le début
D„k_f[fcf^`\\kZfej\`cj
du projet pour
U CX k\el\ [\ cX i„le`fe [l Zfd`k„ [\ g`cf$ valider les travaux
kX^\ \jk cËfZZXj `fe# gfli c\ Z_\] [\ gifa\k# [\ et prendre les
m\e[i\j\jZ_f`o%:\kk\½m\ek\¾j\]X`kgXile décisions majeures.
\ogfj„ZcX`i\kj`dgc\[\jY„e„ÔZ\jXggfik„j
gXic\jZ_f`o\k[\j`ek„i †kjgflic\jd\dYi\j
[lZfd`k„[\g`cfkX^\%CXm\ek\\jk^„e„iXc\$
d\ek ^X^e„\ hlXe[ cX dXŠki`j\ [\j i`jhl\j X
[\gclj„k„giflm„\%
U C\j [„Z`j`fej gi`j\j \e Zfd`k„ [\ g`cfk X^\
mfekfi`\ek\i[liXY
c\d\ekc\gifa\k%@c\jk[feZ
jfl_X`kXYc\ hl\ Z\j [„Z`j`fej jf`\ek jfc`[\j%
C\Z_\][\gifa\km„i`Ô\hl\kfljc\jd\dYi\j
[lZfd`k„[\g`cfkX^\fekY`\e`ek„i†k~Z\kk\
[„Z`j`fe% O
:fdd\ekcËlk`c`j\i6
ykXg\j
U GcXe`Ô\ic\ji„le`fej[\Zfd`k„[\g`cfk X^\\k
]X`i\i„j\im\ic\j[Xk\jXlogXik `Z`gXekj1Z\kk\
gcXe`ÔZXk`fe\jk\oki†d\d\ek`dgfikXek\#ZXi
\cc\g\id\k[\^XiXek`icX[`jgfe`Y`c`k„[Ë`ek\i$
cfZlk\lijXpXek[\je`m\Xlo_`„i XiZ_`hl\j„c\$
m„j ki j [`]ÔZ`c\j ~ dfY`c`j\i [Ële\ j\dX`e\
jlicËXlki\ %
U Gi„gXi\i c\j [fZld
\ekj ~ i\d\kki\ gfli c\
Zfd`k„ [\ g`cfk X^\# \k c\j [`]] lj\i hlXiXek\$
_l`k_\li\j~cËXmXeZ\%
Ç(+0Ç
8mXekX^\j
O C\Zfd`k„[\g`cfkX^\Xjjli\cXgi`j\[\[„Z`j`fe
gXi[\jXZk\lijXpXekc\jXggl`je„Z\jj X`i\jXl
j\`e[\cËfi^Xe`jXk`fe%
O @ciXgg\cc\i„^lc` i\d\ek#Xlj\`e[\cËfi^Xe`jX$
k`fe[l[fee\li[Ëfi[i\#cË\o`jk\eZ\[lgifa\k\k
jfeXmXeZ\d\ek%
O @c^XiXek`kcËXc`^e\d\ek[lgifa\kkflkXlcfe^[\
jfe\o„Zlk`fe%
Gi„ZXlk`fej~gi\e[i\
O C\j
i„le`fej Xm\Z [\j [„Z`[
\lij e„Z\jj`k\ek
[\j [fZld\ekj gi„gXiXkf`i\j jl]ÔjXdd\ek
gi„Z`j%C\k\dgj~gXjj\igflic\jgif[l`i\\jk
~`ek„^i\i[Xejc\gcXee
`e^[lZ_\][\gifa\k#\k
gXi]f`j[\jfe„hl`g\%
C\Zfd`k„[\g`cfkX^\
Gflihlf`cËlk`c`j\i6
[email protected]
,-
[email protected]
,.
CXi„le`fe[\i„jfclk`fe[\gifYc d\
KIFLM<ILE<[email protected]:FCC<:[email protected]<GFLIIy>C<I
[email protected];LGIFA<K
C\gifa\kmXZf”k\i
)).[\gcljhl\
gi„ml%;\j`[„\j6
I„jld„
Insight
Kflkgifa\khl`j\i\jg
\Zk\mX†ki\Zfe]ifek„
~[\jgf`ekj[lijgcljfldf`ejYcfh
lXekj%CX
i„le`fe[\i„jfclk`fe[\gifYc d\g\id\k[Ëp
]X`i\]XZ\#\edfY`c`jXekhl\chl\j`ek\im
\eXekj
Zc„jXlkfli[\*k\dgj]fikj1
■c\ ZX[iX^\# cËXeXcpj\ \k cX i\]fidlcXk`fe [l
gifYc d\2
■cXi\Z_\iZ_\[ËledXo`dld[Ë`[„\jgflmXek
pi„gfe[i\2
■cX]fidlcXk`fe[\jjfclk`fejÔeXc\j\kcXgcX$
e`ÔZXk`fe[\c\lid`j\\eÅlmi\%
Any project will be confronted with hard spots
that can endanger it. The problem solving meeting allows to solve them by mobilizing some
key stakeholders around three key moments:
■ the framing, analysis and reformulation of the
problem;
■ the search for a lot of ideas that can respond
to it;
■ the definition of the final solutions and the
planning of their implementation.
Ç(,'Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
Kiflm\i Zfcc\Zk`m\d\ek le\ fl [\j jfclk`fej
~ [\j gifY
c d\j fl ~ [\j j`klXk `fej [\ gif$
a\kYcfhl„\j%
:fek\ok\
; j hlËle gf`ek [li XggXiXŠk [Xej c\ gifa\k#
\khl\jXi„jfclk`fejlggfj\[\jfcc`Z`k\igcl$
j`\lij\og\ikj%CXi„XZk `m`k„[lZ_\][\gifa\k
\jk\jj\ek`\cc\gfli„m`k \icX[„k„i `fiXk`fe[\j
j`klXk`fej%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U J„c\Zk`fee\i c\j gXik`Z`gXekj% C\li Z_f`o
[„g\e[[\cXj`klXk`fe\k[f`k†ki\mljfljc\j
Xe^c\jjl`mXekj1
Ç Zfdg„k\eZ\je„Z\jjX`i\jgflic\kiX`k\d\ek
jlic\]fe[2
Ç `eÕl\eZ\[\jXZk\lij`dgc`hl„j2
Ç ZXgXZ`k„[\gi`j\[\[„Z`j `fei\gi„j\ekXk`fe
[ld„k`\i&[\cË\og\ik`j\ %
U ;„Ôe`ic\jla\k%
U JËXjjli\i[\cXZfdgi„_\ej`fe\k[lgXikX^\
[ljla\kgXikflj%
U ;„Ôe`i c\ df[\ [\ gi`j\ [\ [„Z`j`fe Xl
k\id\[\cXi„le`fehl`[„Z`[
\iX6Zfdd\ek6
hlXe[6 %
U 8eXcpj\ic\gifYc d\~cËX`[\[Ëflk`cZfdd\
c\ [`X^iXdd\ ZXlj\j$\]]\k [Ë@j_`bXnX# gXi
\o\dgc\ %
U I\]fidlc\ic\gifYc d\jfljcX]fid\[Ële\
hl\jk`fe# Zfdd\eƒXek gXi ½ Zfdd\ek ¾# \k
Zfdgi\eXek),dfkjdXo`dld%
U I\Z_\iZ_\i [\j jfclk`fej \e Xggc`hlXek
+i ^c\j]fe[Xd\ekXc\j[lYiX`ejk fid`e^]fi$
dlc„\jgXi8c\oFjYfiec\Zi„Xk\li[lbrainstorming 1
Ç Z\ejli\`ek\i[`k\pZfdgi`jcËXlkfZ\ejli\ 2
Ç hlXek`k„[Ë`[„\j\o`^„\2
Ç `[„\j]Xi]\cl\jXZZl\`cc`\jXm\ZY`\em\`ccXeZ\2
Ç [„dlck`gc`ZXk`fe i\Yfe[
`i \k Zfejkil`i\ jli
c\j `[„\j [\j Xlki\j# c\j ZfdY`e\i \eki\
\cc\j %
U 8]]”k\i Xl df`ej ) jfclk `fej \k c\li jkiXk „$
^`\[\d`j\\eÅlmi\%
U FYk\e`i le\ [„Z`j `fe \k `[\ek `Ô\i c\j gi\$
d` i\jXZk`fej~d\e\i[\jl`k\%
« Il faut toujours
avoir deux idées :
l’une pour tuer
l’autre », Georges
Braque.
D„k_f[fcf^`\\kZfej\`cj
@c \jk `dgfikXek [\ Y`\e i„gXik`i c\ k\dgj [\
kiXmX`c [l ^iflg\ cfij [\ cX i„jfclk`fe [Ële
gifYc d\1
U (&*[lk\dgjgfliZX[i\i#XeXcpj\i\ki\]fi$
dlc\ic\gifYc d\2
U (&* [l k\dgj gfli i\Z_\iZ_\i le dXo`dld
[Ë`[„\j fe Xgg\cc\ „^Xc\d\ek Z\kk\ g_Xj\ cX
[`m\i^\eZ\ 2
U (&* [l k\dgj gfli ]fidlc\i c\j jfclk`fej
ÔeXc\j\kj\]fZXc`j\ijlic\lid`j\\eÅlmi\
fe Xgg\cc\ „^Xc\d\ek Z\kk\ g_Xj\ cX Zfem\i$
^\eZ\ % O
Ç(,(Ç
8mXekX^\j
O Le\
i„jfclk`fe [\ gifYc d\ Y`\e d\e„\ g\lk
†ki\ki j]„[„iXki`Z\gflic˄hl`g\#hl`^X^e\\e
ZfeÔXeZ\ [Xej j\j ZXgXZ
`k„j ~ jlidfek\i c\j
fYjkXZc\j%
Gi„ZXlk`fej~gi\e[i\
O E\gXjj\cX`jj\i½\e]\id\i¾[XejcXgi\d`
i\
jfclk`fe ]fidlc„\ gfli i„jfl[i\ le gifYc d\%
JËXlkfi`j\i~gi\e[i\[lk\dgjgfli\ekiflm\i
Xldf`ejle\[\lo` d\%
CXi„le`fe[\i„jfclk`fe[\gifYc d\
Gflihlf`cËlk`c`j\i6
[email protected]
,.
[email protected]
,/
C\dXeX^\d\ek~[`jkXeZ\
C<J('Iß>C<J:CyJ;LD8E8><D<EKÁ;@JK8E:<
=X`i\ZfeeX`jjXeZ\
XmXek[\d\kki\
c˄hl`g\XlkiXmX`c
~[`jkXeZ\
E\gXjZfe]fe[i\g`cfkX^\
[\cËXZk`m`k„\kdXeX^\$
d\ek[\jg\ijfee\j
=X`i\m`mi\cË\jgi`k[˄hl`g\
gclkkhl\[\jjfc`kl[\j
Zffi[fee„\jflZfee\Zk„\j
>„i\icXgi`j\[\
gXifc\gfli]Xmfi`j\i
cË\ogi\jj`fe[\kflj
:cXi`]`\i\eXdfek
c\ji ^c\j[la\lZfeZ\i$
eXekcX[`jgfe`Y`c`k„[l
Z_\][\gifa\kgflic\j
`ek\iXZk`fej~[`jkXeZ\
Gi`m`c„^`\igclj`\liji„le`fej
~[`jkXeZ\Zflik\j~le\
i„le`fekifgcfe^l\1
[„Zfdgfj\ic\jgifYc d\j\e
jflj$gifYc d\j
9`\egi„gXi\ic\jdfd\ekj
[˄Z_Xe^\\eXdfekgfli
^XiXek`ic\li\]]`ZXZ`k„\k
[fee\i\em`\Xlo„hl`g`\ij
[\jËp\e^X^\ikfkXc\d\ek
^ff%^c&[email protected],E
Jfclk`fej
gflidXeX^\i
legifa\k~[`jkXeZ\
DXeX^\i~[`jkXeZ\kflk
\e[feeXekc\j\ek`d\ek
~j\jZfccXYfiXk\lij
[†ki\gifZ_\[\lo
8[fgk\ile\m`j`fe
Z`iZlcX`i\[li\gfik`e^1
c\i\gfik`e^[f`k†ki\
i„Z`gifhl\
:f$Zfejkil`i\
c\i\gfik`e^
Xm\Zc\jd\dYi\j
[\jfe„hl`g\
I„jld„
Insight
;\ gclj \e gclj [\ gifa\kj# [l ]X`k [\ c\li
kiXejm\ijXc`k„\k[\cXkX`cc\[\jfi^Xe
`jXk`fej#
jlggfj\ek hl\ c˄hl`g\ kiXmX`cc\ ~ [`jkXeZ\#
Xm\Z df`ej [\ gf`ekj [\ ZfekXZkj g_pj `hl\j
\kjpeZ_ife\j%
:\j('i ^c\jg\id\kk\ek[\1
`fej[\i„ljj `k\
■gi„gXi\i\eXdfekc\jZfe[`k
[ldXeX^\d\ek~[`jkXeZ\2
`[`\e\eki\c\Z_\]
■Xe`d\icXi\cXk`feXlhlfk
[\gifa\k\kj\j„hl`g`\ij%
In more and more projects, the team is working
remotely, with less synchronous physical
contact between its members.
These 10 rules enable the project manager to:
■ prepare upstream conditions for successful
remote management;
■ facilitate the everyday relationship between
the project manager and his teammates.
Ç(,)Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
I„ljj`i ~ Zfejkil`i\ cË\e^X^\d\ek jli c\ gif$
a\k[\j„hl`g`\ijhl`j\kiflm\ek~[`jkXeZ\%
=X`i\m`mi\le\jgi`k[˄hl`g\#d†d\cfijhl\c\j
„hl`g`\ijj\kiflm\ekjli[\jj`k\j[`]]„i\ekj%
:fek\ok\
:\j (' i ^c\j Zc„j jËXggc`hl\ek jli kflk gifa\k
[Xejc\hl\cc\j„hl`g`\ijjfek[`jg\ij„j^„f^iX$
g_`hl\d\ek#\k[f`m\eke„Xedf`ejZfccXYfi\i%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @c \jk \jj\ek`\c [\ ]X`i\ ZfeeX`jjXeZ\ XmXek
[\ d\kki\ c˄hl`g\ Xl kiXm
X`c ~ [`jk XeZ\ 1 cX
gifo`d`k„i\cXk`fee\cc\]Xmfi`j\iXc\j„Z_Xe^\j
\e kflk\ ZfeÔXeZ\# \k [feZ cX Zi„Xk`m`k„ [\
c˄hl`g\%
U GcljfedXeX^\~[`jk XeZ\#gclj`c]Xlk[fe$
e\i c\ j\ek`d\ek ~ j\j ZfccXYfiXk\lij [ˆki\
gifZ_\[Ë\lo1ZfekXZkji„^lc`\ijXlk„c„g_fe\#
]fid\ [\j dX`cj# fi^Xe`jXk`fe [\ i\eZ feki\j
g_pj`hl\j%
U @c ]Xlk ZcXi`Ô\i \e Xdfek c\j i ^c\j [l a\l
ZfeZ\ieXek cX [`jgfe`Y`c`k„ [l Z_\] [\ gifa\k
gfli c\j `ek\iX
Zk`fej ~ [`jk XeZ\ Z\cX i„[l`iX
c\j]iljkiXk`fej[\j„hl`g`\ijhl`eËXii`m\iX`\ek
gXj~mfljaf`e[i\ %
U @c \jk Yfe [\ ]X`i\ m`mi\ cË\jgi`k [˄hl`g\ fl
[\ZfddleXlk„gclkkhl\[\jjfc`kl[\jZffi$
[fee„\jflZfee\Zk„\j\o1X]ÔZ_\ijpjk„dX$
k`hl\d\eklekifdY`efjZfg\[\c˄hl`g\#Xm\Z
c\j efdj \k c\j d`jj `fej [\ Z_XZle# cfij [\j
i„le`fej\em`j`fZfe]„i\eZ\ %
U Gclkk hl\ [Ë`dgfj\i mfj df[Xc`k„j [\
i\gfik`e^#d`\lomXlkZf$Zfejkil`i\c\i\gfik`e^
Xm\Zc\jd\dYi\j[\mfki\„hl`g\gflihlË`cj
p X[_ i\ek flk`c lk`c`j„# eXkli\ \k ]i„hl\eZ\
[\j`e]fidXk`fejZfcc\Zk„\j %
U 8[fgk\i le\ m`j`fe Z`iZlcX`i\ [l i\gfik`e^ 1
le i\gfik`e^ \]ÔZXZ\ \jk i„Z`gifhl\% Cfijhl\
a\[\dXe[\le\`e]fidXk`feflhlËle„hl`g`\i
dË\e [fee\ le\# a\ cl` [\dXe[\ hl\cc\ `e]fi$
dXk`fe`cjfl_X`k\hl\a\cl`[fee\ZfeZ\ieXek
c\gifa\k%
U Gi`m`c„^`\i gclj`\lij i„le`fej ~ [`jk XeZ\
Zflik\j~le\i„le`fekifgcfe^l\1[„Zfdgf$
j\ic\jgifYc d\j\ejflj$gifYc d\j%
U 9`\e gi„gXi\i c\j dfd\ekj [˄Z_Xe^\ \e
Xdfek gfli ^XiXek`i c\li \]ÔZXZ`k„ \k [fe$
e\i \em`\ Xlo „hl`g
`\ij [\ jËp \e^X^
\i kfkX$
c\d\ek1
Ç Üki\]XZkl\c1[\jZ_`]]i\j2[\j]X`kj%
Ç <emf`[\[fZld\ekjZc\]jXmXekcXi„le`fe1
[fZld\ekjpek_„k`hl\%
Ç 8jg\Zkjcf^`jk`hl\j1jËXjjli\ihl\kflk]feZ$
k`fee\%
Ç @[\ek`Ô\ileefdYi\dXo`dXc[\gXik`Z`gXekj
gfli]Xmfi`j\ic\j`ek\iXZk`fej%
Ç 9`\e^„i\icXgi`j\[\gXifc\gfli]Xmfi`j\i
cË\ogi\jj`fe[\kflj%
« La distance
rend toute chose
infiniment plus
précieuse »,
Arthur C. Clarke.
D„k_f[fcf^`\\kZfej\`cj
U 8lkXek hl\ ]X`i\ j\ g\lk# fi^Xe`j\i le\
i„le`fe[\cXeZ\d\ekg\id
\kkXek~cË\ej\dYc\
[\j `ek\im\eXekj [l gifa\k [\ j\ i\eZfeki\i
g_pj`hl\d\ek#\k[\ZXc\ic\ji ^c\j[la\l[l
dXeX^\d\ek~[`jkXeZ\%
U J` c\ gifa\k `ek ^i\ le Z_Xek`\i [\ Zfe[l`k\
[l Z_Xe^\d\ek jli le j`k\ cf`ek X`e# kiflm\i
le i\cX`j cfZXc gfli \e gi\e[i\ cX i\jg
fejX$
Y`c`k„% O
Ç(,*Ç
8mXekX^\j
O I„[l`i\]fik\d\ekc\j[„gcXZ
\d\ekj#\k[feZc\j
Zf”kj\ki`jhl\jXjjfZ`„j~Z\cX%
O DfY`c`j\ic\jd\`cc\lij\og\ikjgflic\gifa\k#f“
hlË`cj jf`\ek# jXej j\ ZfekiX`e[i\ gXi c\li cfZX$
c`jXk`fe%
Gi„ZXlk`fej~gi\e[i\
O E\
aXdX`j „cl[\i c\ ]X`k hl\ kflk le gXe [\
Zfddle`ZXk`fe \k [Ë`ek\ii \cXk`fej g\ijfee\cc\j
eflj„Z_Xgg\hlXe[fedXeX^\~[`jkXeZ\%
C\dXeX^\d\ek~[`jkXeZ\
Gflihlf`cËlk`c`j\i6
[email protected]
,/
[email protected]
,0
CXdXki`Z\Xkk`kl[\$`eÕl\eZ\
M<E;I<JFEGIFA<K<[email protected]<IE<
Forte
Dangereux
Leviers
Catalyseurs
Faible
Inutiles
Suiveurs
Stratégiques
Influence/
Position
Négative
Hésitante
Positive
I„jld„
Insight
Kflkgifa\kXle`dgXZkjli[\jXZk\lijZc„j[\
cËfi^Xe`jXk`fefle„Z\jj`k\c\li`ek\im\ek`fe%
CX dXki`Z\ Xkk`kl[\$`eÕl\eZ\ g\id\k# [ j c\
[„dXiiX^\ [l gifa\k# [\ [„Ôe`i le\ jkiXk„^`\
[ËXZk`fe \k [\ ZfXc`k`fe \e ]feZk`fe [\ cË`eÕl$
\eZ\[\Z\jXZk\lij\k[\c\ligfj`k`fem`j$~$m`j
[lgifa\k%
Every project has an impact on key players in
the organization or requires their contribution.
The Power/Influence Matrix allows, from the
start of the project, to define a strategy of
action and coalition based on the influence
of these actors and their position towards the
project.
Ç(,+Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
U M\e[i\jfegifa\k\e`ek\ie\#cfijh
lË`c`e[l`k
le\ i„j`jkXek\ Xl Z_Xe^\d\ek [\ Z\ikX`ej
XZk\lij%
U 8jjli\i le gfikX^\ [\ jfe gifa\k gXi [\j
XZk\lijjkiXk„^`hl\j#ZXi`eÕl\ekj%
:fek\ok\
Le\ ]f`j hlËle gi\d`\i ZX[i\ [\ gifa\k X „k„
]fidXc`j„# c\ dfd\ek \jk m\el [\ c\j gi„j\e$
k\iXlogXik`\jgi\eXek\jhl`j\ifek`dgXZk„\j
gXi Z\ gifa\k fl hlË`c mX ]Xccf`i XjjfZ`\i gfli
c\d\kki\\eÅlmi\%
@c \jk \jj\ek`\c# ~ Z\kk\ „kXg\# [Ë`[\ek `Ô\i
Z\lohl`g\lm\ek]i\`e\iflXZZ„c„i\icXd`j\
\e Ålmi\ [l gifa\k \k [\ Yk`i le\ jkiXk„^`\
[ËXZk`fe~c\li„^Xi[%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @[\ek`Ô\i cË\ej\dYc\ [\j XZk\lij hl` mfek
†ki\ `dgXZk„j gXi c\ gifa\k fl hl\ c\ Z_\] [\
gifa\kmX[\mf`iXjjfZ`\i%
U 8eXcpj\ic\li`eÕl\eZ\[`i\Zk\fl`e[`i\Zk\ gXiiXggfik~cXd`j\\eÅlmi\[lgifa\k%
U 8eXcpj\i c\li Xkk`kl[\ m`j$~$m`j [l gifa\k 1
dXe`]\jk\ek$`cj le `ek„i †k gfj`k`] gfli Z\ gif$
a\k# jfek$`cj [„Z_`i„j ZË\jk$~$[`i\ hlË`cj jfek
gclkkflm\ikjXlgifa\k#dX`jhlË`cjjfl_X`k\$
iX`\ekcËXd„eX^\i~c\lidXe` i\ #Z_\iZ_\ek$
`cj~c\[„kil`i\6
U GcXZ\iZ\jXZk\lij[XejcXdXki`Z\Xkk`kl[\$
`eÕl\eZ\%
U @[\ek`Ô\ic\jXZk`fej~d\kki\\eÅlmi\m`j$
~$m`j [\ Z_Xhl\ XZk\li# \k c\ k\dgj hl\ mflj
[\m\q p ZfejXZi\i \e ]feZk`fe [\ c\li `eÕl$
\eZ\ %
U @c eË\jk gXj lk`c\ [\ ZfejXZ i\i jfe „e\i$
^`\ Xlo `elk`c\j \k Xlo jl`m\lij [Xej le gi\$
d`\i k\dgj# ZXi fe j˄gl`j\ ~ Z_\iZ _\i ~ c\j
ZfemX`eZi\%
U I\eZfeki\i Z_XZle [\j ZXkXcpj\lij gfk\e$
k`\cj gfli c\li [\dXe[\i c\li j\ek`d\ek jli
fi[`Xc [\ ^Xi[
\i cË\jgi`k
c\ gifa\k% @c \jk gi`d
flm\ik cfijhl\ cËfe gfik\ le gifa\k% <e \]]\k#
~ Z\ e`m\Xl q„if [l [„m\cfgg\d\ek [l gif$
a\k#`cZfem`\ek[\gflmf`i\ek\e[i\\k`ek„^i\i
c\j Zi`k`hl\j gfli ]X`i\ „mfcl\i cX Z`Yc\% :\kk\
[„dXiZ_\ g\id\kkiX gclj ]XZ`c\d\ek [ËXmf`i
c\jflk`\e[\jg\ijfee\jhl\mfljXm\q„Zfl$
k„\j%CXifYljk\jj\[lgifa\kj\kiflm\iXi\e$
]fiZ„\ gXi Z\j Xaljk\d\ekj Zfej\`cc„j gXi c\j
½?fdd\j[\cËXik¾%:\kk\eflm\cc\[„Ôe`k`fe
[l gifa\k# \e `ek„^iXek c\j jkiXk„^`hl\j# [f`k
c\j \eZfliX^\i ~ ZfemX`eZi\ c\j c\m`\ij \k c\j
jl`m\lij%
U ym`k\i [ËXkkXhl\i c\j [Xe^\i\lo [\ dXe` i\
]ifekXc\ 1 jXZ_\q i\ZfeeXŠki\ c\lij Zi`k`hl\j
hlXe[\cc\jjfekaljk `Ԅ\j#\k]X`k\j$mflj„gXl$
c\igXileZXkXcpj \ligflii„[l`i\c\ligflmf`i
[\el`jXeZ\%
U J` mflj †k\j ZfekiX`ek Xl i\gc` gXi [\j [Xe$
^\i\lo ki j gl`jjXekj# mflj gflm\q gifgfj\i
[\ ½ [„Zflg\i ¾ mfki\ gifa\k gfli c\ jfl$
d\kki\\egclj`\lij„kXg\j% O
D„k_f[fcf^`\\kZfej\`cj
CX jkiXk„^`\ [ËXZk`fe g\lk j\ [„Zc`e
\i [\ cX
]Xƒfejl`mXek\1
Ç(,,Ç
Même si
les hostiles
monopolisent
souvent l’attention,
il ne faut pas se
focaliser sur eux.
8mXekX^\j
O CX
dXki`Z\ Xkk`kl[\$`eÕl\eZ\ eflj fYc`^\ ~
gi\e[i\ ZfejZ`\eZ\ hl\ kflj c\j XZk\lij e\
j\ifekgXjZfemX`eZljgXiefki\gifa\k\k~eflj
pgi„gXi\i%
Gi„ZXlk`fej~gi\e[i\
O Le\g\ijfee\eË\jkgXj½e„^Xk`m\¾[XejcËXYjfcl
\kgXiiXggfik~kflk%@c\jk`dgfik Xek[\j\gfj\i
cXhl\jk`fe1½hlË\jk$Z\hl`[Xejdfegifa\kfl
[XejdXdXe` i\[\c\gi„j\ek\iXglZi„\iZ\kk\
i„XZk`fe6¾
CXdXki`Z\Xkk`kl[\$`eÕl\eZ\
Gflihlf`cËlk`c`j\i6
[email protected]
,0
C\gcXe[ËXZk`fe[\Zfe[l`k\
[lZ_Xe^\d\ek
[email protected]
-'
[email protected][email protected]<IC<J8:[email protected];<:?8E><D<EK
GFLIC<M<IC<[email protected]:<J
ykl[`\i
cË`[„\
A'
:X[i\i
c\gifa\k
A(
ykl[`\ic\j
:feZ\mf`i
jfclk`fej& A) cXjfclk`fe A*
jZ„eXi`fj
[„kX`cc„\
I„Xc`j\i
A+
D\kki\~ A,
[`jgfj`k`fe
8eXcpj\ic\Z_Xe^\d\ek
;„]`e`icXjkiXk„^`\[\Z_Xe^\d\ek
@e]fid\i\kZfddle`hl\ijlic\Z_Xe^\d\ek
@e]fid\i\kZfddle`hl\i
jlic\Z_Xe^\d\ek
=fid\i\kXZZfdgX^e\ic\jlk`c`jXk\lij
=X`i\gXik`Z`g\i^iflg\
ZfeZ\gk`fe
=X`i\gXik`Z`g\i
I„jld„
Insight
C\gifa\kZfej`jk\~]flie`i[\jc`miXYc\j#dX`j
Xljj`~XZZfdgX^e\ic\jg\ijfee\jhl`j\ifek
`dgXZk„\j gXi cX gif[lZk`fe fl cX d`j\ \e
Ålmi\[\Z\jc`miXYc\j%
CËXZZfdgX^e\d\ek[lZ_Xe^
\d\ekmXZfej`j$
k\i~XZk`m\i+c\m`\ijZfdgc„d\ekX`i\j1
■`e]fid\i2
■Zfddle`hl\ijlic\k\iiX`e#]XZ`c`k\icË\ogi\j$
j`fe[\ji\jj\ek`j2
■]fid\ijlic\jeflm\cc\jgiXk`hl\j#d„k_f[\j#
flk`cj2
`Z`g\iXlgifa\k%
■]X`i\gXik
The project is to provide deliverables, but
also to accompany people who are affected
by the production or implementation of these
deliverables.
Change management will rely on four key drivers:
■ deliver information regularly;
■ communicate with the people impacted by the
project, facilitate the expression of feelings;
■ train on new practices, methods and tools;
■ enable people to participate in the project;
Ç(,-Ç
;[email protected]<I, GIyJ <IM <ICË<E>8> <D <EK
FYa\Zk`]
8^\eZ\i [Xej c\ k\dgj c\j [`]]„i\ek\j XZk`fej
[ËXZZfdgX^e\d\ek [l Z_Xe^\d\ek hl` jfek
e„Z\jjX`i\jgflihl\c\gifa\kjf`kXZZ\gk„#\k
hlË`cj\[„gcf`\Xm\ZledXo`dld[Ë\]ÔZXZ`k„%
:fek\ok\
:\ gcXe [ËXZk`fe \jk ~ d\kki\ \e gcXZ\ [ j
hlËlegifa\kZfdgfik\le\[`d\ej `feZfe[l`k\
[lZ_Xe^\d\ek%@[„Xc\d\ek#Z\cX[f`kj\]X`i\
[ jc\jg_Xj\jXdfek[lgifa\k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
GifZ„[\i ~ le\ „kl[\ [Ë`dgXZk [\j Z_Xe^
\$
d\ekjXjjfZ`„jXlgifa\k1
U Hl`\jk`dgXZk„6
U HlË\jk$Z\ hl` \jk `dgXZk„ 6 :fdg„k\eZ\j#
d„k_f[\j#ic\j#mXc\lij6
U Hl\cc\\jkcËXdgc\li[\Z\j`dgXZkj6
U :fdd\ek Z\j `dgXZkj g\lm\ek$`cj †ki\ g\i$
ƒlj6D\eXZ\jflfggfikle`k„j6
U HlË\jk$Z\hl`e\Z_Xe^
\iXgXj&i\jk\iXjkXYc\
Xgi jc\gifa\k6
@[\ek`Ô\i c\j XZk`fej ~ d\e\i# jli + c\m`\ij
Zfdgc„d\ekX`i\j1
U @e]fid\i1gi„m\e`i[flk\j#ild\lij\kjZ\g$
k`Z`jd\ \k i„[l`i\ cX gXik [Ë`eZfeel c\ gclj kk
gfjj`Yc\#dfeki\icXmfcfek„[\j[`i`^
\Xekj#[fe$
e\i [l j\ej \k kiXejd\kki\ cX m`j`fe `e]fid\i
jli cX ÔeXc`k„ \k c\j dfk`]j [l gifa\k # i\e[i\
ZfeZi k\jc\jZfej„hl\eZ\jgfliZ_XZle[Xej
jfe XZk`m`k„ hlfk`[`\ee\# dfeki\i c\j XZk`fej
d`j\j\eÅlmi\\kc\jgi\d` i\ji„ljj`k\j%
U :fddle`hl\i 1 Xl^d\ek\i jfe k\dgj [\
ZfekXZk\k[\gi„j\eZ\jlic\k\iiX`egfliiXj$
jli\i#„Zflk\ic\ji\dXihl\j\kc\ji„j`jkXeZ\j
hl` mfek jË\ogi`d
\i# d\kki\ \e gcXZ\ [\j
i\cX`j[\Zfddle`ZXk`fegifZ_\j[\jXZk\lij#
\eZfliX^\ic\j\]]fikjhlfk `[`\ej]flie`j[Xej
c\j\ej[lZ_Xe^\d\ek#gi`m`c„^`\ic\[`Xcf^l\
Xl[`jZflij#†ki\\o\dgcX`i\jf`$d†d\jliZ\
hl\cËfem\lkmf`iZ_Xe^\i%
U =fid\i1`e]fid\iki jkkjlic\[`jg
fj`k`][\
]fidXk`fe d`j \e gcXZ\# gcXe`Ô\i cX ]fidXk`fe
c\ gclj kk gfjj`Yc\# gi„mf`i le XZZfdgX^e\$
d\ekk\iiX`egfliX`[\i\ej`klXk `fe[\kiXmX`c#
gi„mf`i[\jdf[Xc`k„j[\gXikX^\[\½Yfee\j
giXk`hl\j ¾ Xl j\`e [\ c˄hl`g\# d\kki\ \e
gcXZ\[\j½i\cX`jk\iiX`e¾^XiXekj[\cËXggc`$
ZXk`fefl[\cËlk`c`jXk`feZfe]fid\%
U =X`i\ gXik`Z`g\i 1 [fee\i cX gfjj `Y`c`k„ Xlo
XZk\lij [Ë`eÕl\eZ\i i„\cc\d\ek c\ Z_Xe^\$
d\ek gXi c\lij `[„\j \k c\lij XZk`fej# Ôo\i c\
ZX[i\ \k c\j i ^c\j [l a\l [\ cX gXik`Z`gXk`fe#
½ \dYXihl\i ¾ gif^i\jj`m
\d\ek [\ gclj \e
gclj[\^\ej#]X`i\gXikX^\igXikfljled`e`$
dld[\YlkjZfddlej%
U @[\ek`Ô\ic\ji\jgfejXYc\j[\Z\jXZk`fej\k
c\j`ek„^i\i[Xejc\gcXee`e^[lgifa\k#\ec\j
jpeZ_ife`jXek jli c\j ^iXe[\j g_Xj\j [\ Z\
[\ie`\i%
« Il vaut mieux
penser le changement que changer
le pansement »,
Francis Blanche.
D„k_f[fcf^`\\kZfej\`cj
U @c ]Xlk Y\XlZflg `e]fid\i \k Zfddle`hl\i
\eXdfek#efkXdd\ekgflidfeki\ic\ZXiXZ$
k i\`ii„m\ij`Yc\[lZ_Xe^\d\ek\kgfli„m`k\i
c\jild\lij%
U E\ Zfdd\eZ\i c\j ]fidXk`fej hl\ cfijhl\
c˄kXg\[\½Zfc i\¾[\jg\ij fee\j`dgXZk„\j
gXic\gifa\k\jkgXjj„\% O
Ç(,.Ç
8mXekX^\j
O :Ë\jkgXiZ\hl\c\jXZk`fej[\Zfe[l`k\[lZ_Xe$
^\d\ekjfekgcXe`Ԅ\jZfdd\c\jXlki\jkZ_\j
[lgifa\khlË\cc\jj\ifekd`j\j\eÅlmi\%
Gi„ZXlk`fej~gi\e[i\
O E\ gXj Zfe]fe[i\ `e]fidXk`fe [\jZ\e[Xek\ \k
e„Z\jjX`i\ \kZfddle`ZXk`fe„Z_Xe^\j\e]XZ\
~]XZ\jlic\k\ii X`e#hl`g\id
\kcË\ogi\jj`fe[\j
i\jj\ek`j[\jg\ijfee\j`dgXZk„\jgXic\Z_Xe$
^\d\ek %
C\gcXe[ËXZk`fe[\Zfe[l`k\[lZ_Xe^\d\ek
Gflihlf`cËlk`c`j\i6
[email protected]
-'
;[email protected]<I
-
:CFI<C<GIFA<K
C
XZckli\[lgifa\kZfdgi\e[c\jXZk`m`k„jg\id\kkXek[\k\id`e\i[\dXe` i\jXk`j$
]X`jXek\legifa\k#gflic\jZfddXe[`kX`i\j\kgflicË\ej\dYc\[\jgXik`\j`ek„i\jj„\j%
<cc\fi^Xe`j\cXZXg`kXc`jXk`fe[\jZfeeX`jjXeZ\jZi„„\jgXic\gifa\k%
CXZckli\gflik\id`e\icË\ej\dYc\[\jkiXmXlo
CXd`j\\egcXZ\[Ëlegifa\kXdfY`c`j„[\ji\jjfliZ\jXlj\`e[\cËfi^Xe
`jXk`fe\kZfejfdd„
[\ c˄e\i^`\% CX Ôe [l gifa\k j\ ]fZXc`j\ [ËXYfi[ jli cX mXc`[Xk`fe \e Yfee\ \k [l\ ]fid\
[\jc`miXYc\j\jj\ek`\cj#hl`jfekcXiX`jfe[ˆki\[lgifa\k%
@e`k`Xc`j\i
c\gifa\k
Gi„mf`ic\j
Zf”kj&[„cX`j&
i`jhl\j
:X[i\i
c\gifa\k
I„Xc`j\i
c\gifa\k
:cfi\
c\gifa\k
Gi„j\im\icË\e^X^\d\ek[Xejc\gifa\k
DX`j#`c\jk]fe[
Xd\ekXc[\k\id
`e\iXljj`c\jkiXm
XloXee\o\j[lgifa\k#Z\ik\j[\Y`\edf`ej
^iXe[\ `dgfikXeZ\ hl\ c\j c`miXYc\j Xkk\e[lj# dX`j lk`c\j gfli cËfi^Xe`jXk`fe jli c\ dfp\e \k
c\cfe^k\id\%
:\jkiXmXloZfeZ\ie\ek1
U cX ZXg`kXc`jXk`fe [\j ZfeeX`jjXeZ\j XZhl`j\j cfij [l gifa\k \k c\j c\ƒfej ~ k`i\i gfli c\j
]lklijgifa\kj[\cËfi^Xe`jXk`fe2
U cX [fZld\ek Xk`fe [\ cX Ôe [l gifa\k \k cËXiZ_`m
X^\ [\ cË\ej\dYc\ [\ cX [fZld
\ekXk`fe
gif[l`k\jlikflk\cX[li„\2
U c\ jfc[\ [\ kflj c\j Zfdgk\j flm\ikj \k [\ kflj c\j \e^X^
\d\ekj ÔeXeZ`\ij [\ cËfi^Xe
`$
jXk`fem\ijj\jZc`\ekjflm\ijj\j[fee\lij[Ëfi[i\2
U cX d\jli\ ]fid\cc\ [\ cX jXk`j]XZk`fe Zc`\ek# Xl$[\c~ [\ cX j`^eXkli\ [l gifZ j$m\iYXc [\
i„Z\gk`fe[li„jlckXk2
U cXi\d`j\\e„kXk[\j`ejkXccXk`fejlk`c`j„\jcfij[lgifa\k\kc`Y„i„\j\eÔe[\gifa\k%
Ç(,/Ç
;[email protected]<I
C\ [„Ô [l Z_\] [\ gifa\k \jk [\ Zfej\im\i cX dfk`mXk`fe [\ j\j „hl`g\j gfli i„Xc`j\i Z\j
XZk`m`k„j% <e \]]\k# ^„e„iXc\d\ek# \cc\j fek ki j ]fik\d\ek `em\jk` c\li \e^X^\d\ek gfli
fYk\e`i cX i„Z\gk `fe [l c`miXYc\# \k \cc\j fek [l dXc ~ j\ i\jj fliZ\i gfli gif[l`i\ c\ [\i$
e`\i\]]fik%
CXZckli\gfliZfddle`hl\iXm\Zc\jgXik`\j`ek„i\jj„\j%
-
C\j XZk`fej [\ Zfddle`ZXk`fe \e Ôe [\ gifa\k jfek \jj\ek`\cc\j% <cc\j Xjjli\ek cËXeZiX^\
[li„jlckXk[lgifa\k[XejcËfi^Xe`jXk`fe#\kmXcfi`j\ekc\[„iflc\d\ek[lgifa\k%
C\jgXik`\j`ek„i\jj„\j~Z`Yc\ijfek#Xd`e`dX1
U c\Zc`\ekflc\ZfddXe[`kX`i\2
U c\j_`„iXiZ_`\j[\jXZk\lij`dgc`hl„j[Xejc\gifa\k2
U cË\ej\dYc\[\jfi^Xe`jd\j\ok\ie\j`dgc`hl„j#jfcc`Z`k„j#flZfejlck„jcfij[\cË\o„Zlk`fe
[lgifa\k2
U c\jlk`c`jXk\lijÔeXlo[li„jlckXk[lgifa\k2
U c\j]flie`jj\lij[lgifa\k%
Gfli Z_Xhl\ gXik `\`ek„i\jj„\#le\Zfddle
`ZXk`fejg„Z`Ôhl\\jkdfek „\%<cc\mXcfi `j\c\
i„jlckXk fYk\el# \k i\d\iZ `\ „m\ekl\cc\d\ek# [Xej c\ ZXj f“ cX Zfeki`Y
lk`fe X i„\cc\d\ek
g\id`j[\[„Ycfhl\i[\jj`klXk`fej[lgifa\k%
CXgfj`k`fei\cXk`m\[\jflk`cjXlZflij[\jXZk`m`k„j[\Zckli\
CX Zckli\ [\ gifa\k \jk fi^Xe`j„\ Xl Zflij [l [„iflc\d\ek [l gifa\k% Á cËfgk`dld# \cc\
cË\jk [ j c\ [„dXiiX^\ [l gifa\k# gXi cËX[afeZk`fe [\j kiXmXlo [Xej cËfi^Xe`^iXdd\ [\j
kZ_\j%
C\ [„kX`c [\ cËfi^Xe`jXk`fe [\ cX Zckli\ \jk ]XZ`c`k„ gXi cË\dgcf` [\ cX c`jk\ [\ Zfekic\ [\
Zckli\[\gifa\k%:\kk\c`jk\[fee\le\m`j`fe^iXe[$Xe^c\[\j[`]] „i\ek\jeXkli\j[ËXZk`m
`$
k„j~i„Xc`j\i%<cc\g\lk†ki\Zfdgc„k„\gXic\jkiXmXlo`e[l`kjgXicXjg„Z`ÔZ`k„[lgifa\k%
C\iXggfik[\Ôe[\gifa\k\jkZfdd\eZ„XlZflij[\cXg_Xj\[\Zckli\%I„[`^„\em\i$
j`fejlZZ\jj`m\gXic\Z_\][\gifa\k\kjfe„hl`g\#`cmX„mfcl\ialjhlË~cXi„le`fe[\Zc$
kli\#hl`cl`Xggfik\iXc\jlck`d\jdf[`Ô
ZXk`fej%
CXi„le`fe[\Zckli\\jkc\[\ie`\i„m„e\d\ekdXa\li[\cXm`\[lgifa\k%<cc\\jkfi^Xe`$
j„\j\cfecËfi[i\[lafligifgfj„#\kg\id\kXlo
d\dYi\j[\c˄hl`g\gifa\k[\j\hl`kk\i[Xejc\j
d\`cc\li\j Zfe[`k`fej# Xm\Z cË\em`\ [\ Zfdd\e$
Z\ileeflm\Xlgifa\k%C\j[\ie`\ijXaljk\d\ekj
-( C\iXggfik[\Zckli\[\gifa\k%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-'
[liXggfik[\Ôe[\gifa\kpjfekgif[l`kj%
C<[email protected]
-)CXc`jk\[\Zfekic\[\Zckli\[\gifa\k%%%%%%%%%%%%%%%%%% (-)
-*CXi„le`fe[\Zckli\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (-+
Ç(,0Ç
[email protected]
-(
C\iXggfik[\Zckli\[\gifa\k
GC8E;<I8GGFIK;<:CåKLI<;<GIFA<K
IXggfik[\Zckli\
(%=`Z_\j`^eXc„k`hl\[lgifa\k
)%ymXclXk`fe[lgifa\kgXic\[fee\li[Ëfi[i\
›8ggi„Z`Xk`fe[\jfYa\Zk`]j[\g\i]fidXeZ\#hlXc`k„#Zf”k#[„cX`j
›I\ekXY`c`k„„mXcl„\~]`e[\gifa\k
›Gf`ekjgXik`Zlc` i\d\ekXggi„Z`„j#gf`ekj[\gif^i j
›HlXc`k„[\cXZfccXYfiXk`feXm\Zc˄hl`g\gifa\k
›Jpe\i^`\Xm\Z[ËXlki\jgifa\kj
›;fZld\ekji\d`j
›
JXk`j]XZk`fe^cfYXc\
*%8eXcpj\[\ji„jlckXkjgif[l`kj
›;\jZi`gk`fejlZZ`eZk\[lgif[l`kfl[ljpjk d\i„Xc`j„
›Gif^i jj`^e`]`ZXk`]jXZZfdgc`jcfij[\cXi„Xc`jXk`fe[lgifa\k#
\ek\id\j[\jXmf`i$]X`i\#[\dXŠki`j\k\Z_efcf^`hl\#[\ZXgXZ`k„
~kiXmX`cc\i\ej\dYc\#[\]feZk`fee\d\ekkiXejm\ijXc
+%8eXcpj\[lg`cfkX^\g\i]fidXeZ\&Zf”kj&[„cX`j&i`jhl\j
›FYa\Zk`]j]feZk`fee\cjXkk\`ekj\kefeXkk\`ekj
›8eXcpj\[˄ZXikjgcXee`e^
›8eXcpj\[˄ZXikjYl[^\k
›I„ZXg`klcXk`]j[\ji`jhl\j`[\ek`]`„j\kkiX`k„j
›:fekiX`ek\j&[`]]`Zlck„ji\eZfeki„\j
›yc„d\ekj[\gif^i j
,%<ei`Z_`jj\d\ek[li„]„i\ek`\c[\dXeX^\d\ek[\gifa\k
›9fee\jgiXk`hl\j~gXikX^\i
›@eefmXk`fejk\Z_e`hl\j~i\k\e`i
›<ii\lij~„m`k\i
I„jld„
Insight
C\ iXggfik [\ Zckli\ [\ gifa\k Zfek`\ek c\j
`e]fidXk`fej Zc„j [\jZi`gk`m\j [l gifa\k% ;\i$
e`\i[fZld\eki„[`^„jlic\gifa\k#`c[„Zi`kcX
jXk`j]XZk`fe[l[fee\li[Ëfi[i\gXiiXggfikXl
gifa\k%@cXeXcpj\c\i„jlckXk[lgifa\kX`ej`hl\
c\ gifZ\jjlj gXi c\hl\c Z\ i„jlckXk X „k„ gif$
[l`k%JXÔeXc`k„\jk[flYc\1
`k„j [\ Zck li\ jfek
■jËXjjli\i hl\ c\j XZk`m
Y`\ei„Xc`j„\j2
■]XZ`c`k\i c\ kiXej]\ik [Ë\og„i`\eZ\ m\ij c\j
Xlki\jZ_\]j[\gifa\k\kcËfi^Xe
`jXk`fe%
The closing report contains detailed key information of the project. As a final document, it
summarizes the project owner’s level of satisfaction. It analyzes the result of the project as
well as the process by which this result was
obtained. Its finality is twofold:
■ to assure that closing activities are carried
out correctly;
■ to ease the transfer of the lessons learned
to the other project managers and the
organization.
Ç(-'Ç
;[email protected]<I- :CFI<C<GIFA <K
FYa\Zk`]
C\ iXggfik [\ Zckli\ [l gifa\k \jk le [fZl$
d\ek [\ jpek _ j\ i„[`^„ gXi c\ Z_\] [\ gif$
a\k[Xejc\j[\ie`\ijaflij[lgifa\k%@cg\id\k
[\1
U ^Xi[\icXkiXZ\[\jZXiXZk „i`jk`hl\j[lgif$
a\k~jfe[„dXiiX^\2
U ]fidXc`j\i c\j „ZXikj ÔeXlo \eki\ c\j i„jlc$
kXkjfYk\elj\kc\ji„jlckXkjXkk\e[lj\e[„Ylk
[\gifa\k2
U Zi`jkXcc`j\i c\j Yfee\j giXk `hl\j ~ g„i\e$
e`j\i \k ^Xi[
\i kiXZ\ [\j \ii\lij ~ e\ gclj
Zfdd\kki\2
U ]XZ`c`k\ic\kiXej] \ik[\ZfeeX`jj XeZ\j\eki\
gifa\kj2
U ]X`i\ gXikX^\i ~ kflk\ c˄hl`g\ [\ gifa\k
cËXeXcpj\ÔeXc\[lgifa\k\kcX[`]]lj`fehl`\e
j\iX]X`k\Xlj\`e[\cËfi^Xe`jXk`fe%
Xl$[\c~ [\j i„le`fej [„a~ k\el\j gfli c\j
XggifY
Xk`fej [\ gifa\k# [Xej c\ Ylk [ËfYk\e`i
le„kXkgcljgi„Z`j[\c\lijXk`j]XZk`fe%
U Gif[l`i\ c\ [fZld\ek Zfdgc\k \k c\ jfl$
d\kki\\ec\Zkli\gfliXm`j\ki\dXihl\jXlo
d\dYi\j[\c˄hl`g\gifa\k%
U ;`]]lj \ic\[fZld\ekXd\e[„XlojkilZk li\j
Xggifgi`„\j [\ cË\eki\gi`j\ 1 Xlki\j Z_\]j [\
gifa\k# j\im`Z\ \e Z_Xi^\ [l dXeX^\d\ek [\
gifa\k#[fee\li[Ëfi[i\`ek\ie\¿
Le rapport de
clôture de projet
est le document
de synthèse
du projet décrivant
l’évaluation de
la satisfaction
du donneur d’ordre
et l’analyse a
D„k_f[fcf^`\\kZfej\`cj
U C\ gcXe [l iXggfik [\ Zckli\ [\ gifa\k \jk gfjk\i`fi` du projet.
Zfdgc\k\kg\lk†ki\j`dgc`Ԅgfli†ki\X[Xgk„
~cXkX`cc\\k~cXZfdgc\o`k„[lgifa\k%
U CX kflk\ [\ie` i\ m\ij`fe [\ Z\ [fZld\ek
\jkZi„„\Xgi jcXi„le`fe[\Zck li\[lgifa\k%
<cc\ `ek ^i\ cË\ej\dYc\ [\j i\dXihl\j \k [\j
gif[lZk`fej`jjl\j[\Z\kk\i„le`fe% O
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
C\iXggfik[\Zckli\[\gifa\k\jki„Xc`j„gXi
\okiXZk`fe[\j[fee„\j[„a~gif[l`k\jkflkXl
cfe^[lgifa\k1cXÔZ_\gifa\k#c\j[fZld\ekj
[\gcXe`ÔZXk`fe`e`k`Xc\#c\jiXggfikj[ËXmXeZ\$
d\ek%
CXmXc\liXaflk„\gif[l`k\gXic\Z_\][\gifa\k
Zfej`jk\ \e cËX^i„^Xk`fe [\j [fee„\j Xl j\`e
[Ële j\lc [fZld
\ek# cËXeXcpj\ [\j „ZXikj Xl
^cfYXc#cXjpek_ j\[\cXjXk`j]XZk`feZc`\ek%
8mXekX^\j
O C\iXggfik[\Zckli\]flie`kleZX[i\`[\ek`hl\
[\ ZXg`kXc`jXk`fe \k [\ jpek_ j\ gfli kflj c\j
gifa\kj[\cËfi^Xe`jXk`fe%
O @c Xjjli\ cËXeXcpj\ [\j „ZXikj# m`j$~$m`j [\ cX
j`klXk`fe `e`k`Xc\# jli kflk\j c\j [`d\ej`fej [l
gifa\k1g\i]fidXeZ\#Zf”kj#[„cX`j\ki`jhl\j%
Gi„ZXlk`fej~gi\e[i\
O C\j[fee„\j[\i„Xc`jXk`fejfekd\jliXYc\j[\
:fdd\ekcËlk`c`j\i6
ykXg\j
U <e Ôe [\ gifa\k# Zi„\i c\ [fZld\ek \k `ek„$
^i\i c\j [fee„\j [„a~ [`jgfe`Yc\j Xl j\`e [l
gcXegifgfj„%
U Fi^Xe`j\i [\j i„le`fej [\ kiXm
X`c Xm\Z
c˄hl`g\ gifa\k# Xm\Z kflj c\j Zfeki`Ylk\lij
`dgc`hl„j gfli gXikX^\i c\j XeXcpj\j [l gif$
a\k# [„k\id`e\i c\j [`]Ô
Zlck„j i\eZfeki„\j \k
c\j „c„d\ekj [\ gif^i j% ;„Z`[\i [\ cËfggfi$
kle`k„[\i\eZ feki\ic\jZc`\ekjfllk`c`jXk\lij
Ç(-(Ç
dXe` i\ `eZfek\jkXYc\% CËXeXcpj\ [\j „ZXikj
\eki\ i„Xc`jXk`fe \k gi„m`j`fe [f`k †ki\ ]X`k\
\egi\eXek[li\Zlc#ZXic\jgi„m
`j`fej`e`k`Xc\j
fekjflm\ek„k„`e[l`k\jgXicXmfcfek„gcljfl
df`ej ]fik\ [\ cXeZ\i c\ gifa\k% :\k „m\ek l\c
„kXk[\]X`k[f`ki\jjfik`i[\cËXeXcpj\%
O ;ËXlki\j[fee„\j[liXggfiki\c m\ek[\cXg\i$
Z\gk`fe\k[\cËXggi„Z
`Xk`fe[\cXj`klXk `fe%<cc\j
jfek[feZZfek\jkXYc\j#dX`j`c\jk`dgfikXek[\
c\jgi\e[i\\eZfdgk\#efkXdd\ekcfijhlË\cc\j
m`\ee\ek[\jZc`\ekjfl[\j[fee\lij[Ëfi[i\%
C\iXggfik[\Zckli\[\gifa\k
Gflihlf`cËlk`c`j\i6
[email protected]
-(
CXc`jk\[\Zfekic\
[\Zckli\[\gifa\k
[email protected]
-)
<O<DGC<;<[email protected]<;<:FEKIåC<;<:CåKLI<;<GIFA<K
;fZld\ekX`i\
8Zk`m`k„j
I„Xc`j„\j
Á]X`i\
JXej
fYa\k
:fdd\e$
kX`i\j
IXggfik[\Ôe[\gifa\ki„[`^„
IXggfik[ËXl[`kÔeXc[\cX[fZld\ekXk`fe
8iZ_`mX^\i„Xc`j„
C\ƒfejXggi`j\j
Gifgfj`k`fej[\df[`ÔZXk`fej[li„]„i\ek`\c[\dXeX^\d\ek[\gifa\k
;\ie` i\j]XZkli\j„d`j\jm\ijc\Zc`\ek
;\ie`\ijgX`\d\ekji\ƒlj[lZc`\ek
;\ie` i\j]XZkli\ji\ƒl\j[\j]flie`jj\lij
>\jk`fe
;fZld\ek[\i„Z\gk`fe[\jgif[l`kj\kgi\jkXk`fej[\j]flie`jj\lij
;\ie`\iji ^c\d\ekj[\j]flie`jj\lij
=`Z_\[\Y`cXe[\ji\cXk`fejXm\Zc\j]flie`jj\lij
KXYc\Xli„ZXg`klcXk`][\j^XiXek`\j~Xjjli\i\k[\j^XiXek`\j[l\j
:fdgk\jjg„Z`Ôhl\jXlgifa\kZckli„j
8iZ_`mX^\i„^c\d\ekX`i\[\j[fZld\ekjZfdgkXYc\j
D`j\~afli[\cXc`jk\[\j`em\jk`jj\d\ekj
D`j\~afli[li\kflijli`em\jk`jj\d\ek
JXk`j]XZk`feZc`\ek
;fZld\ek[\mXc`[Xk`fe]fid\cc\[l[fee\li[Ëfi[i\
;fZld\ek[\kiXƒXY`c`k„[\j\o`^\eZ\jZc`\ekjXk`j]X`k\j\kefejXk`j]X`k\j
KiXej]\ik[li„jlckXk[lgifa\kXlolk`c`jXk\lij
D\jli\[\cXjXk`j]XZk`feZc`\ekZfeZ\ieXekc\i„jlckXk[lgifa\k\kc\
dXeX^\d\ek[lgifa\k
Gi„gXiXk`fe[\cËXgi jgifa\kgflic\[fee\li[Ëfi[i\
I\d`j\\e„kXk\kc`Y„iXk`fe[lj`k\\k[\jcfZXlof“j\[„iflcX`kc\gifa\k
I„jld„
Insight
CX c`jk\ [\ Zfekic\ [\ Zckli\ [\ gifa\k
Z_\Zb$c`jk ]flie`kle\c`jk\„k\e[l\[\ji„jlc$
kXkj ~ gif[l`i\# \e gclj [\j c`miXYc\j Zc„j [l
gifa\k#gfliXjjli\icXZckli\[lgifa\k%
<cc\ g\id\k [\ Zfe[l`i\ cX Zck li\ [\ gifa\k
Zfdd\le\g_Xj\\ejf`#XcfijhlË\cc\\jkjfl$
m\eki„Xc`j„\[\dXe` i\jlg\iÔZ`\cc\%
The closing check-list gives an extensive list
of the results to obtain, in addition to the key
deliverables of the project, to complete the
closure of the project.
It allows the steering of the project closure as a
project in itself, even though this phase is often
achieved in a superficial manner.
Ç(-)Ç
;[email protected]<I- :CFI<C<GIFA <K
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
CXc`jk\[\Zfekic\[\Zckli\[\gifa\kZfejk`$
kl\ c\ d„dfiXe[ld [\j i„jlckXkj ~ gif[l`i\
gfli k\id`e\i Zfem\eXYc\d\ek c\ gifa\k% <cc\
g\id\k[\1
U ]flie`i le ZX[i\ [\ i„Õ\o`fe ~ cX gif[
lZ$
k`fe[\cXc`jk\[\jkZ_\j~]X`i\\ekflk\Ôe
[\gifa\k2
U [„kX`cc\ic\jXZk`m`k„ji\cXk`m\j~cX[fZld\e$
kXk`fe#]i„hl\dd\ekdXckiX`k „\j\eÔe[\gif$
a\k2
U XjjfZ`\icXZckli\[\gifa\k~cXZck li\[\j
Zfdgk\jXlj\`e[\cË\eki\gi`j\2
U ]fidXc`j\i cX d\jli\ [\ cX jXk`j] XZk`fe
Zc`\ek%
[email protected]
-)
i„jlckXkj fYk\elj \k i\$gcXe`Ô\i c\j kiXmXlo
efe\eZfi\XZ_\m„j%
U 8iZ_`m
\icXc`jk\[\Zfekic\le\]f`jZfdgc„$
La liste de contrôle
k„\%
de clôture de projet
D„k_f[fcf^`\\kZfej\`cj
donne la liste
U @c \o`jk\ le\ dXi^\ [\ dXeÅlmi\ [Xej cX des résultats
j„c\Zk`fe [\j ZfdgfjXekj [\ Z\kk\ c`jk\% C\ permettant
]fidXk gifgfj„ \jk Xjj\q \o_Xljk `] \k g\lk de clore le projet
et les activités
†ki\X`j„d\ekXcc„^„%
U CX d\jli\ [\ cX jXk`j] XZk`fe [l Zc`\ek \jk de management
`eZfekflieXYc\gflic\Z_\][\gifa\k%<cc\j\i$ de projet.
m`iX[\YXj\~cX[„Ôe`k`fe[lgcXe[\gif^i j
[lZ_\][\gifa\k%
U CËlk`c`jXk`fe[\cXc`jk\[\Zfekic\\jkXjjf$
Z`„\Xl[„iflc\d\ek[\cXi„le`fe[\Zck li\1
\cc\[f`k†ki\hlXj`d\ekXZ_\m„\cfij[l[„ifl$
c\d\ek[\cXi„le`fe[\Zckli\% O
:fek\ok\
8mXekX^\j
O CXc`jk\[\Zfekic\[\Zck
li\[\gifa\kXZZ„c
© Dunod – Toute reproduction non autorisée est un délit.
:fdd\ekcËlk`c`j\i6
ykXg\j
U :fejkil`i\cXc`jk\[\Zfekic\[\Zckli\[l
gifa\k% CX j„c\Zk`fe [\j XZk`m`k„j [\ cX c`jk\ ~
i„Xc`j\i \jk ~ ]X`i\ Xm\Z cËXggl` [\j Z_\]j [\
gifa\k\og„i`d\ek„j[\cËfi^Xe`jXk`fe%C\Z_\]
[\gifa\kg\lk[„Z`[\i[ËXaflk\i[\j„c„d\ekj
\e]feZk`fe[\jZXiXZk„i`jk`hl\j[lgifa\k%
U ;„Ôe`i c\j kZ_\j [\ cËfi^Xe
`^iXdd\ [\j
kZ_\ji\cXk`m\j~cXÔe[lgifa\k\ejËXgglpXek
jlicXc`jk\[\Zfekic\%:\kiXmX`cg\lkj\]X`i\
\eZflij[\gifa\k#cfijhl\cXgi„m`j`fej\]X`k
~_fi`qfe[„iflcXek%
U 8l Zflij [\ cË\o„Z lk`fe [\ Z\j kZ_\j# lk`$
c`j\i cX c`jk\ [\ Zfekic\ gfli \ei\^`jki\i c\j
Ç(-*Ç
i\
cXgi„gXiXk`fe[\jkiXmXlo[\Zckli\[\gifa\k#
\k]XZ`c`k\c\g`cfkX^\[\jXi„Xc`jXk`fe%
O <cc\ [fee\ * Xo\j [ËXggif]fe[`jj\d\ek [Xej
Z\j kiXmXlo 1 cX ^\jk`fe [fZld\ekX`i\# cX ^\j$
k`fe ZfekiXZkl\cc\ \k i„^c\d\ekX`i\# \k cX jXk`j$
]XZk`feZc`\ek%
Gi„ZXlk`fej~gi\e[i\
O C\]fidXkgifgfj„„kXekXjj\qZfdgc\k#c\Z_\]
[\ gifa\k gi\e[iX jf`e [ËXcc„^\i jX gifgi\ c`jk\
[\Zfekic\%
O CX ^\jk`fe ZfekiXZkl\cc\ \jk gXi]f`j Zfdgc k\$
d\ek_fijjla\k%@c]XlkjXmf`icXjlggi`d\i#kflk
\e ^Xi[Xek c\j Xjg\Zkj i„^c\d\ekX`i\j fYc`^X$
kf`i\j%
CXc`jk\[\Zfekic\[\Zckli\[\gifa\k
CXc`jk\[\Zfekic\[\Zck li\[\gifa\kjËlk`$
c`j\ [Xej cX g_Xj\ ÔeXc\ [l gifa\k% <cc\ j\ik
~ „kXYc`i c\j kZ_\j [\ cËfi^Xe`^iXdd\ [\j
kZ_\jXjjfZ`„\j~cXZckli\[lgifa\k%
<cc\ Zfeki`Yl\ ~ cX dXŠki`j\ „Zfefd`hl\ [\j
gifa\kj \e `ej`jkXek jli cX ^\jk`fe ZfekiXZ$
kl\cc\#\kc\kiX`k\d\ek[\ji ^c\d\ekj\kgX`\$
d\ekj%
[email protected]
-*
CXi„le`fe[\Zckli\
FI;I<;LAFLI;ËLE<[email protected];<:CåKLI<
Fi[i\[lafli[\cXi„le`fe[\Zckli\
@%C\ji„jlckXkj[lgifa\k
C\j\ea\lo#c\jfYa\Zk`]j\kc\j^iXe[jc`miXYc\jXkk\e[ljXlcXeZ\d\ek[lgifa\k
C\ji„jlckXkj]`eXc\d\ekfYk\elj#c\jfYa\Zk`]jXkk\`ekj
CXd\jli\[\cXjXk`j]XZk`fe[\j[`]]„i\ekjZc`\ekj
C\j„ZXikjXZZ\gk„j\eki\Z\hl`„kX`kXkk\e[lgXic\Zc`\ek\kZ\hl`X„k„i„Xc`j„
@@%I\Zl\`c[\j`dgi\jj`fej\k[\jXeXcpj\j[\j[`]]„i\ekjd\dYi\j[\c˄hl`g\gifa\k
Kfli~kfli#Z_XZle\ogi`d\jXgfj`k`fejlic\gifa\k\kcËXeXcpj\[\jfe[„iflc\d\ek
@@@%=fidXc`jXk`fe[li\kfli[Ë\og„i`\eZ\
=fidXc`jXk`fe[\jgf`ekj]fikj[Xejc\dXeX^\d\ek[lgifa\k\k[Xejc\jk\Z_e`hl\j
d`j\j\eÅlmi\
=fidXc`jXk`fe[\jgf`ekj[\gif^i j
@M%ycXYfiXk`fe[\gifgfj`k`fe[\df[`]`ZXk`fej[li„]„i\ek`\c[\dXeX^\d\ek[\gifa\k
@[\ek`]`ZXk`fe[\jgf`ekjgi„Z„[\ekjhl`jfekXggc`ZXYc\j~kfljc\jgifa\kj
I„[XZk`fe[\jgifgfj`k`fej[\df[`]`ZXk`fej[li„]„i\ek`\c[\dXeX^\d\ek[\gifa\k
\k[\jXaflkjgfjj`Yc\j
M%D`j\\eXmXek[\jZfeki`Ylk`fejj`^e`]`ZXk`m\j[\kfljc\jd\dYi\j[\c˄hl`g\gifa\k
Gi„j\ekXk`fegXic\Z_\][\gifa\k[\jgf`ekjjlic\jhl\cjZ_XZle[\jd\dYi\j
[\c˄hl`g\jË\jk[`jk`e^l„
I\d\iZ`\d\ekj[lZ_\][\gifa\k\em\ijc˄hl`g\gifa\k
[email protected]%Fi^Xe`jXk`fe[\cXZ„c„YiXk`fe[\cX]`e[lgifa\k
=`e[\cXi„le`feXm\ZleZfZbkX`cfl[„]`e`k`fe\eZfddle[\jdf[Xc`k„j[\cX]†k\
~fi^Xe`j\igfliZ„c„Yi\icX]`e[lgifa\k
yZ_Xe^\jjlic\j]lkli\jX]]\ZkXk`fejgi„ml\j\kgXikX^\[\j„m\ekl\cc\jeflm\cc\j
Zffi[fee„\jgfli^Xi[\ic\ZfekXZkm\`cc\i~cXZfej\imXk`fe[\jc`\ejjfZ`Xlo\eki\
c\jd\dYi\j[\c˄hl`g\gifa\k I„jld„
Insight
CX i„le`fe [\ Zckli\ `ek\im`\ek Xcfij hl\ cX
kfkXc`k„ [\j kiXmXlo [l gifa\k \jk k\id`e„\%
D\e„\gXic\Z_\][\gifa\k#\cc\[fee\cËfZZX$
j`fe[\k`i\ic\jc\ƒfej[\cË\og„i `\eZ\[lgif$
a\k\k[\]X`i\„mfcl\ic\jYfee\jgiXk`hl\j[\
cËfi^Xe`jXk`fe% <cc\ d\k le k\id\ ~ cËXm\ek li\
_ldX`e\hlËXgl†ki\c\gifa\kgflijfe„hl`g\#
jXejgfliXlkXek[„kil`i\cË`ek\cc`^\eZ\Zfcc\Z$
k`m\Zi„„\cfij[lgifa\k%
The closeout meeting takes place when all of
the project tasks have been completed.
Lead by the project manager, it is the occasion
to learn from the project experiences and to
refine the best practices of the organization.
It concludes the human experience that was
the project for its team, without destroying
the collective intelligence created during the
project.
Ç(-+Ç
;[email protected]<I- :CFI<C<GIFA <K
FYa\Zk`]
CX i„le`fe [\ Zckli\ ]X`k gXik`\ [\j i`k\j [l
gifa\k% D†d\ j` \cc\ eË\jk gXj jpjk„dXk`hl\$
d\ek afl„\ [Xej c\j fi^Xe`jXk`fej# \cc\ g\i$
d\k[\1
U k`i\i c\j c\ƒfej [\ cË\og„i `\eZ\ [l gifa\k \k
c\jZXg`kXc`j\igflic\jgifa\kjjl`mXekj2
U gifgfj\i[\jXd„c`fiXk`fej[Xejc\ji„]„i\e$
k`\cj [\ dXeX^\d\ek [\ gifa\k# \k X`ej` ]X`i\
m`mi\c\gif^i jg\idXe\ek2
U [fee\icËfggfikle`k„Xlod\dYi\j[\c˄hl`g\
gifa\k [\ jË\ogi`d\i jli c\li m„Zl g\ijfe$
e\c[lgifa\k\kjlic\gcX`j`iflc\j[`]ÔZlck„j
hlË`cjpfekkiflm„j2
U i\ZfeeXŠki\ c\j Zfeki`Ylk`fej [\ Z_XZle#
gflic\jmXcfi`j\i2
U fi^Xe
`j\ile\]†k\[\Ôe[\gifa\k#jpdYfc\
[\ cX i\ZfeeX`jj XeZ\ \k [l gcX`j `i [\ cX ZfccX$
YfiXk`fe# \k X`ej` [fee\i \em`\ [\ [„dXii\i
jlileeflm\Xlgifa\k%
© Dunod – Toute reproduction non autorisée est un délit.
:fek\ok\
CXi„le`fe[\Zckli\[\gifa\kj\[„iflc\\e
kflk\ Ôe [\ gifa\k# cfijhl\ kflj c\j kiXmXlo
[\Zckli\~gifgi \d\ekgXic\ijfek\o„Z lk„j%
Kflj c\j i„jlckXkj fek „k„ c`mi„j \k Xggifl$
m„j gXi c\ [fee\li [Ëfi[i\% CX Zfddle`ZX$
k`fe m\ij cË\ej\dYc\ [\j gXik `\j `ek„i\jj„\j
\jkXjjli„\%
[fZld\ekj[\i„Z\gk`fe[lZc`\ek#\kc\gcXe[\
dXeX^\d\ek [\ gifa\k% Gi„gXi\i cX jpek_ j\
[\ji„jlckXkj[lgifa\k#~gXik`i[liXggfik[\
Zckli\[\gifa\k%
U 8e`d\i cX i„le`fe [\ Zckli\ \e jËXjjliXek
[\cXZfeki`Ylk`fe[\Z_XZle%
U Fi^Xe`j\i le dfd\ek ]\jk`]# g\id\kkXek ~
c˄hl`g\[\j\j„gXi\iXm\ZZfem`m`Xc`k„%
La réunion de
clôture est
l’occasion de tirer
les leçons de
l’expérience, de
fêter les résultats,
et de reconnaître
D„k_f[fcf^`\\kZfej\`cj
U CXi„le`fe[\Zck li\eË\jkgXjle\i„le`fe la contribution
[\ ^\jk`fe fi[`e
X`i\# Zfdd\ c\ gifa\k \e X de chacun.
m„Zl%<cc\\jkgfik\lj\[ldXo`dld[\mXc\li
Xaflk„\ gfli cËfi^Xe`jXk`fe% Gfli \e fYk\e`i
kflj c\j Y„e„Ô
Z\j# jfe XdY`XeZ\ \jk ]fe[
X$
d\ekXc\% CX c`Y\ik„ [\ gXifc\ \jk `e[`jg\e$
jXYc\# \cc\ \jk gi„Z`\lj\d\ek dX`ek\el\ kflk
Xlcfe^[\cXi„le`fe%
U CX Ôe [\ Z\kk\ i„le`fe j`^e`Ô
\ Xljj` cX
dfik[\c˄hl`g\gifa\k%:Ë\jkle[\l`c#hl`\jk
[ËXlkXek gclj [`]ÔZ`c\ ~ m`mi\ hl\ c˄hl`g\ X
„k„]lj`fee\cc\%C\Z_\][\gifa\kafl\leic\
[\ ]XZ`c`kXk\li [Xej Z\kk\ kiXej`k`fe% JË`c X jl
dfeki\i le jXmf`i$]X`i\ jli Z\ gf`ek# Z\cX j\
jXliX [Xej cËfi^Xe
`jXk`fe# \k [fee
\iX \em`\
Xlo Zfeki`Ylk\lij [\ kiXmX`cc\i Xm\Z cl` cfij
[\jgifZ_X`ejgifa\kj% O
:fdd\ekcËlk`c`j\i6
ykXg\j
U M„i`Ô\ihl\c\dfd\ek[\cXZckli\[lgif$
a\k \jk m\el# \e jËXgglpXek jli cX gifZ „[li\
[\ Zckli\ [\ gifa\k% Gi„gXi\i cËfi[i\ [l afli
[\ cX i„le`fe [\ Zckli\ \e jËXgglpXek jli c\
gcXegifgfj„%
U <emfp\icËfi[i\[lafliXlogXik`Z`gXekj#\e
c\li [\dXe[Xek [\ gi„gXi\i ~ cËXmXeZ\ c\li
Zfeki`Ylk`fe%
U Gi„gXi\i cX i„le`fe \e i\^iflg
Xek kflj c\j
iXggfikj [ËXmXeZ\d\ek [l gifa\k# kflj c\j
Ç(-,Ç
8mXekX^\j
O CX i„le`fe [\ Zckli\ Xggfik\ [\ cX i\ZfeeX`j$
jXeZ\Xlod\dYi\j[\c˄hl`g\gifa\k\kZfejkil`k
cË`dX^\[\dXihl\[lZ_\][\gifa\k%
O <cc\Zfeki`Yl\Xlgif^i jg\idXe\ek[\cËfi^Xe`$
jXk`fe#\eZfdgc„kXekc\jYfee\jgiXk`hl\j%
Gi„ZXlk`fej~gi\e[i\
O CX
i„le`fe [\ Zck li\ e\ [f`k gXj †ki\ d\e„\
Zfdd\c\jXlki\ji„le`fej[\gifa\kXlohl\cc\j
c\jd\dYi\j[\c˄hl`g\gifa\kfek„k„_XY`kl„j%
@c jËX^`k [Ële\ i„le`fe jf`^e\lj\d\ek gcXe`Ԅ\#
dX`j ½ flm\ik\ ¾ jli cX gif[lZk`fe hl` mX †ki\
]X`k\%
CXi„le`fe[\Zckli\
Gflihlf`cËlk`c`j\i6
[email protected]
-*
;[email protected]<I
.
C8DyK?F;<
J:ILD
« C’est parce qu’on se mêle dans tout, tous les jours,
que le projet ne s’emmêle pas ! »
LeScrum masterjX^\
C
\k\id\JZild\jk\dgilek„Xlil^Yp~OM\kj`^e`Ô
\½d†c„\¾%:\gifZ\jjljjËXik`$
Zlc\\e\]]\kXlkfli[Ële\„hl`g\jfl[„\#hl`Z_\iZ_\~Xkk\`e[i\leYlk#Zfdd\ZË\jk
c\ZXj\eil^YpgfliXmXeZ\iXm\Zc\YXccfeg\e[Xekle\d†c„\%
C\ gi`eZ`g\ [\ YXj\ [\ JZild \jk [\ ]fZXc`j\i c˄hl`g\ jli le\ gXik`\ c`d`k„\ \k dXŠki`$
jXYc\ [\j ]feZk`feeXc`k„j ~ i„Xc`j\i% :\j `eZi„d\ekj j\ i„Xc`j\ek jlZZ\jj`m\d\ek cfij [\
g„i`f[\j[\[li„\Ôo\[Ële\~hlXki\j\dX`e\j#Xgg\c„\jsprints%:_Xhl\sprintgfjj [\#
gi„XcXYc\d\ek~jfe\o„Zlk`fe#leYlk~Xkk\`e[i\#[„Ôe`gXic\gifgi`„kX`i\[lgif[l`k#~
gXik`i[lhl\cjfekZ_f`j `\jc\j]feZk `feeXc`k„j~`dgc„d
\ek\i[XejZ\k`eZi„d
\ek%Lesprint
XYflk`kkflaflij~cXc`miX`jfe[Ëlegif[l`kgXik`\c]feZk`fee\c%G\e[XekZ\k\dgj#c\Scrum
master X cX Z_Xi^\ [\ ]fid
\i c\ gifg
i`„kX`i\ [l gif[
l`k# c˄hl`g\ \k cËfi^Xe
`jXk`fe \ek` i\
~cXd„k_f[\JZild%
Mêlée quotidienne
Le propriétaire du
produit formalise le
backlog du
produit
L’équipe identifie ce
qu’elle va livrer dans le
backlog du sprint
Sprint de 1 à 4
semaines
L’équipe produit ce
qu’il y a dans le
backlog du
sprint
Le Scrum master s’assure que la méthode est respectée
Ç(--Ç
Produit
potentiellement livrable,
avec un incrément
additionnel
;[email protected]<I
Le gi`eZ`g\ ]fik [\j d„k_f[\j 8^`c\j \jk cX gXik `Z`gXk`fe XZk`m\ [l Zc`\ek% :\cX g\id
\k [\
Z_f`j`igcljÔe\d\ekc\j]feZk`feeXc`k„ji„Xc`j„\j~Z_Xhl\`eZi„d\ek%C\[`i\Zk\li[\gif$
[l`kg\lk~kflkdfd\ekZfdgc„k \ifldf[`Ô\icXc`jk\[\j]feZk `feeXc`k„j~gif[l`i\gfli
c\j gifZ_X`ej sprints% JXej df[`Ô\i c\ Ylk [l sprint \e Zflij# Z\cl`$Z` g\lk †ki\ X]Ôe„ \k
]X`i\cËfYa\k[Ële\i\e„^fZ`Xk`fe\eki\c\gifgi`„kX`i\[lgif[l`k\kc˄hl`g\[\[„m\cfgg\$
d\ek jl`k\ ~ [\ eflm
\cc\j ZfeeX`jjXeZ\j% J` c\ Ylk [l sprint [\m`\ek fYjfc k\# c\ gifg
i`„$
kX`i\[lgif[l`kXcXZXgXZ`k„[ËXeelc\ilesprint\eZflij%
.
:_Xhl\ sprint Zfejk`kl\ [feZ le `eZi„d\ek# ]XZ`c`kXek c\ g`cfkX^\ [l gifa\k% CX efk`fe [Ë`k„iX$
k`fe Zflmi\ cËX[XgkXY`c`k„ Xl hlfk`[`\e% :\kk\ X[XgkXY`c`k„ \jk c`d`k„\ gXi c\ Ylk `ddlXYc\ [Ële
sprint%
C\j*g`c`\ij[\JZild1
U CXkiXejgXi\eZ\%JZildd\kcËXZZ\ekjlic\]X`k[ËXmf`ilecXe^
X^\Zfddle\eki\c˄hl`g\
\k c\ dXeX^
\d\ek% :\cXe^
X^\Zfddle[f`kg\id
\kki\~kflkfYj\im
Xk\li[ËfYk\e`iiXg`$
[\d\ekle\Yfee\Zfdgi„_\ej`fe[lgifa\k%
U CË`ejg\Zk`fe% Á `ek\imXcc\ i„^lc`\i# JZild gifgfj\ [\ ]X`i\ c\ gf`ek jli c\j [`]]„i\ekj
Xik\]XZkjgif[l`kj#XÔe[\[„k\Zk\ikflk\mXi`Xk`fe`e[„j`iXYc\%:\j`ejg\Zk`feje\[f`m\ek
gXj †ki\ ]X`k\j kifg ]i„h
l\dd\ek# fl gXi le `ejg\Zk\li dXc ]fid„ 1 Z\cX el`i X`k ~ cËXmXe$
Z\d\ek[lgifa\k%
U CËX[XgkXk`fe%J`le\[„i`m\\jkZfejkXk„\g\e[XekcË`ejg\Zk`fe#c\gifZ\jjlj[f`kXcfij†ki\
X[Xgk„%JZild]flie`k[\ji`kl\cj#[liXekc\jhl\cjZ\kk\X[XgkXk`fe\jkgfjj`Yc\%@cjËX^`k[\
cX i„le`fe [\ gcXe`Ô
ZXk`fe [\ sprint# [\ cX d†c„\ hlfk`[`\ee\# [\ cX i\ml\ [\ sprint X`ej`
hl\[\cXi„kifjg\Zk`m\[\sprint%
C<[email protected]
C\jic\j[\JZild
JZild[„Ôe`k*ic\j1c\gifgi`„kX`i\[lgif[l`k
product owner #c\Scrum master\kc\d\dYi\
[\cXScrum Teamc\[„m\cfgg\li %@c\jk~efk\i
hl\ c\ ic\ [\ [„m\cfgg\li Zflmi\ gclj`\lij
d„k`\ij[Ële\fi^Xe`jXk`fekiX[`k`fee\cc\%
-+CXÔZ_\[\d`jj`fe[lgif[lZkfne\i%%%%%%%%%%%%%%%%%%%%%% (-/
-,CXÔZ_\[\d`jj`fe[lJZilddXjk\i%%%%%%%%%%%%%%%%%%%%%%% (.'
--C\gifZ\jjljJZild%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(.)
-.C\gif[lZkYXZbcf^%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.+
-/Lj\iJkfip%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (.-0CXgcXe`ÔZXk`fe[\cXi\c\Xj\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (./
.'C\gcXee`e^gfb\i%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(/'
.( CXi„le`fe[\gcXe`ÔZXk`fe[\sprint%%%%%%%%%%%%%%%%%%%%%%%% (/)
.)CXd†c„\hlfk`[`\ee\%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(/+
.* CXi\ml\[\sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (/.+C\burndown chark[\sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%(//
.,CXi„kifjg\Zk`m\[\sprint%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% (0'
Ç(-.Ç
[email protected]
-+
CXÔZ_\[\d`jj`fe[lproduct owner
J:[email protected]@FE;<[email protected]@FEJ;LPRODUCT OWNER
D†c„\hlfk`[`\ee\
SPRINT
Backlog[l
gif[l`k
Gif[l`k
gfk\ek`\cc\d\ek
c`miXYc\#Xm\Zle
`eZi„d\ekX[[`k`fee\c
Backlog[l
sprint
J\i\e[i\[`jgfe`Yc\
gflii„gfe[i\Xlo
hl\jk`fejjlic\j
storiesg\e[Xekc\
sprint
:i„\i\kdX`ek\e`ic\
backlog[lgif[l`k
Fi^Xe`j\ic\backlog
\ec`miX`jfej
`eZi„d\ekXc\j
M„i`]`\ihl\c\jstories
fek„k„[„m\cfgg„\j
Zfe]fid„d\ekXlo
Zi`k i\j[ËXZZ\gkXk`fe
ymXcl\ic\gif[l`k~cX]`e
[lsprint#\kdf[`]`\ic\
backlogj`e„Z\jjX`i\
Jg„Z`]`\ic\jZi`k i\j
[ËXZZ\gkXk`fegfli
Z_Xhl\story
I„jld„
Insight
C\gifgi`„kX`i\[lgif[l`kproduct owner \jk
c\i\gi„j\ekXek[\jZc`\ekj\k[\jlk`c`jXk\lij%
JfefYa\Zk`]\jk[\dXo`d
`j\icXmXc\li[lgif$
[l`k[„m\cfgg„%
;\ Z\ ]X`k# Z\k XZk\li j\ Z_Xi^\ [\ [`]]„i\ekj
ic\j\ki\jgfejXY`c`k„j1
■@c\ogc`Z`k\c\j„c„d\ekj`k\dj [lZXie\k[l
gif[l`k%
`feeXc`$
■@c[„Ôe`kcËfi[i\[Xejc\hl\cc\j]feZk
k„jj\ifek[„m\cfgg„\j%@cgi\e[c\j[„Z`j`fej
`dgfikXek\jZfeZ\ieXekc\gifa\k%
\k[lgif[l`k\jkm`j`Yc\
■@cjËXjjli\hl\c\ZXie
\kZfdgi`j[\kflj%:\cXg\id\khlË~kflk`ej$
kXek#Z_XZlejXZ_\jlihlf`kiXmX`cc\i%
■<eÔe# `c mXc`[\ ]feZk`fee\cc\d\ek c\j [„m\$
cfgg\d\ekj%
The Product Owner is the representative of
the customers and users. His objective is to
maximize the value of the product developed.
Therefore, this actor is responsible for different
roles and responsibilities:
■ He sets out the Items of the product backlog.
■ He defines the order in which the stories
will be developed. He makes main decisions
concerning the project.
■ He ensures that product backlog is visible and
understood, so that anyone knows what to
work on at any moment.
■ Finally, he validates functionally developments.
Ç(-/Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
@[\ek`Ô\icXg\ijfee\hl`j\iXi\jgfejXYc\[\1
U ]flie`ile\m`j`fegXikX^„\[lgif[l`k2
U [„Ôe`ic\Zfek\el[lgif[l`k2
U gcXe`Ô\icXm`\[lgif[l`k%
:fek\ok\
C\gifgi`„kX`i\[lgif[
l`kafl\leic\[ jc\
[„Ylk[\jgifa\kjJZild%Gflihl\Z\ic\jf`k
Y`\ek\el\kgif[lZk`]gflic\gifa\k#`c\jklk`c\
[\gi„mf`ile\]fid
Xk`feflleXZZfdg
X^e\$
d\ekcfij[\jgi\d` i\jgi`j\j[\]feZk`fe%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U :_f`j`i c\ product owner [Ële\ „hl`g\% C\
gifgi`„kX`i\[lgif[
l`kproduct owner \jkc\
i\gi„j\ekXek[\jZc`\ekj\k[\jlk`c`jXk\lij%Jfe
fYa\Zk`]\jk[\dXo`d
`j\icXmXc\li[lgif[
l`k
[„m\cfgg„%@c\jk[feZZ_f`j`gflijXZfeeX`j$
jXeZ\ `ek`d\ [l d„k`\i ZfeZ\ie„# \k gfli j\j
ZXgXZ`k„j[\]fidXc`jXk`fe[\jgiXk`hl\j\k[\
Zfddle`ZXk`fem\ijc˄hl`g\gifa\k%
U 8jjld\ic\ic\[\ product owner1
Ç @c \ogc`Z `k\ c\j „c„d\ekj `k\dj [l ZXie\k
[l gif[l`k% :\j ZfdgfjXek\j jfek \ogi`$
d„\j jflj ]fid\ [\ ½ i„Z`k lk`c`jXk\li ¾
user stories % Jfe ic\ \jk Xcfij [\ i„[`^\i
c\j jg„Z`ÔZXk`fej \k c\j ZXj [\ k\jkj hl` c\j
XZZfdgX^e\ek%
Ç :Ë\jk cl` hl` [„Ôe`k cËfi[i\ [Xej c\hl\c c\j
]feZk`feeXc`k„jj\ifek[„m\cfgg„\j%@cgi\e[
c\j[„Z`j`fej`dgfikXek\jZfeZ\ieXekcËfi`\e$
kXk`fe[lgifa\k%
Ç @cjËXjjli\hl\c\ZXie\k[lgif[l`k\jkm`j`Yc\
\k Zfdgi`j [\ kflj% :\cX g\id\k hlË~ kflk
`ejkXek#Z_XZlejXZ_\jlihlf`kiXmX`cc\i%
Ç @c mXc`[\ ]feZk`fee\cc\d\ek c\j [„m\cfgg\$
d\ekj%
Ç :Ë\jk „^Xc\d\ek cl` hl`# \e XZZfi[ Xm\Z
c˄hl`g\# Ôo\ c\j fYa\Zk `]j [Ële `eZi„d
\ek
sprint Xl[„Ylk[\Z\cl`$Z`%J`Z\jfYa\Zk`]j
[\m`\ee\ek fYjfc k\j g\e[Xek c\ sprint# `c X
XcfijcXi\jgfejXY`c`k„[ËXeelc\ic\jgi`ek\e
Zflij%
Ç ;XejcË`[„Xc#c\ product ownerkiXmX`cc\[Xej
cXd†d\g` Z\hl\c˄hl`g\%@c\jk`dgfikXek
hlË`ci\jk\ki j[`jgfe`Yc\gflii„gfe[i\Xlo
hl\jk`fej[\c˄hl`g\\kgflicl`[fee
\ijfe
Xm`jjli[`m\ijXjg\Zkj[lcf^`Z`\c`ek\i]XZ\
gXi\o\dgc\ %
D„k_f[fcf^`\\kZfej\`cj
Le propriétaire
du produit (gif[lZk
fne\i) est le représentant des clients
et des utilisateurs.
Son objectif est
de maximiser
la valeur du produit
développé.
Leproduct owner\]ÔZ`\ek1
U j\jflZ`\„efid„d\ek[\jg\ijfee\j2
U X[Xgk\c˄hl`g\#c\jgXik\eX`i\j\kcXk\Z_ef$
cf^`\~cXjfclk`fe2
U Xc\j\ej[\jX]]X`i\j2
U jX`kf“jËXii†k\i2
U dX`ek `\ekcË\oZ\cc\eZ\[\jgif[l`kj2
U g\iƒ f`k\kjk`dlc\cË`eefmXk`fe% O
Ç(-0Ç
8mXekX^\j
O CX]fidXc`jXk`fe[\Z\ic\g\id\k[Ë`eZXie\ic\
Zc`\ek [Xej c\ gifa\k# [\ cl` [fee\i le gflmf`i
]fik# dXk„i`Xc`j„ gXi [\j i\jgfejXY`c`k„j ZcX`i\j
\kZfdgi`j\j%
Gi„ZXlk`fej~gi\e[i\
O C\product
owner[f`kjXmf`i^Xi[\ile„hl`c`Yi\
\eki\jfeXZk`m`k„Xlj\`e[ld„k`\i[Xejc\hl\c`c
Zfej\im\[\ji\jg
fejXY`c`k„j\kjfeXZk`m
`k„jli
c\gifa\k1`ceËpXXlZle`ek„i†k~Xmf`ileproduct
ownerhl`Xg\i[lc\ZfekXZkXm\Zc\k\ii X`e#\k
XlZle`ek„i†k~Z\hlË`ceËXjjld\gXjj\ji\jgfe$
jXY`c`k„j[Xejc\gifa\k
CXÔZ_\[\d`jj`fe[lproduct owner
Gflihlf`cËlk`c`j\i6
[email protected]
-+
[email protected]
-,
CXÔZ_\[\d`jj`fe[lScrum master
>[email protected]<C8DyK?F;<SCRUMJ<I8:[email protected]<
<K:FII<:K<D<[email protected]<
D†c„\hlfk`[`\ee\
Gif[l`k
gfk\ek`\cc\d\ek
c`miXYc\#Xm\Zle
`eZi„d\ekX[[`k`fee\c
[email protected]
Backlog[l
gif[l`k
Backlog[l
sprint
5:fXZ_
5=XZ`c`kXk\li
58e`dXk\li[\cX
[„dXiZ_\
I„jld„
Insight
C\ JZild dXjk\i \jk i\jgfejXYc\ [\ cX
d„k_f[\% @c [f`k jËXjjli\i hl\ Z\cc\$Z` \jk
Zfdgi`j\#\kY`\ed`j\\eXggc`ZXk`fe%:\eË\jk
gXj le Z_\] [\ gifa\k# e` le `ek\id„[`X`i\ [\
Zfddle`ZXk`feXm\Zc\jZc`\ekj%
<ekXekhl\]XZ`c`kXk\li#`cX`[\c˄hl`g\~[„k\i$
d`e\i hl\cc\j `ek\iXZk`fej Xm\Z cË\ok„i`\li cl`
jfeklk`c\j#\kc\jhl\cc\jjfek½]i\`eXek\j¾%@c
X`[\ Xcfij ~ dXo`d`j\i cX mXc\li gif[l`k\ gXi
c˄hl`g\%
The Scrum Master is responsible for the
method. He must ensure that it is understood
and well implemented. He is not a project manager or the one who talks with final users.
As a facilitator, he helps the team to determine
which interactions with the outside are useful,
and which are not. He helps maximize the value
produced by the team.
Ç(.'Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U åk\i c\j fYjkXZc\j \eki\ c\ [„m\cfgg\d\ek
\kc\Zc`\ek\kg\id
\kki\XlZc`\ek[\[`i`^
\ic\
[„m\cfgg\d\ekcl`$d†d\%
U 8ggi\e[i\XlZc`\ek~dXo`d`j\[email protected]\k
Xkk\`e[i\j\jfYa\Zk`]j~kiXm\ijJZild%
U 8d„c`fi\i c\j Zfe[`k`fej [\ kiXmX`c [\j
„hl`g\j [\ [„m\cfgg\d\ek \e \eZfli X^\Xek
cXZi„Xk`m`k„\kcËXlkfefd`\#\kX`ej`Xd„c`fi\i
cX gif[lZk`m`k„ [\j „hl`g\j [\ [„m\cfgg\d\ek
[\kflk\jc\j]Xƒfejgfjj`Yc\j%
U 8d„c`fi\i c\j giXk`hl\j [Ë`e^„e`\i`\ \k c\j
flk`cjXÔehl\kflk\jc\j]feZk`feeXc`k„jjf`\ek
gfk\ek`\cc\d\eklk`c`jXYc\j
:fek\ok\
CË`[\ek`ÔZXk`fe [l Scrum master [f`k j\ ]X`i\
[ jc\[„Ylk[lgifa\k%FegXic\gXi]f`j[˄hl`g\
„k\e[l\#hl``ek ^i\\egcljc\Scrum master\k
c\[`i\Zk\li[\gif[l`k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
C\ Scrum master \jk i\jgfejXYc\ [\ cX
d„k_f[\% @c [f`k jËXjjli \i hl\ Z\cc\$Z` \jk
Zfdgi`j\#\kY`\ed`j\\eXggc`ZXk`fe%
<ekXekhl\]XZ`c`kXk\li#`cX`[\c˄hl`g\~[„k\i$
d`e\i hl\cc\j `ek\iXZk`fej Xm\Z cË\ok„i`\li cl`
jfeklk`c\j#\kc\jhl\cc\jjfek]i\`eXek\j%
GXid`j\jXkki`Ylk`fej1
U Zfddle`hl\i cX m`j`fe \k c\j fYa\Zk`]j ~
c˄hl`g\2
U Xggi\e[i\Xlgifg
i`„kX`i\[\gif[
l`k~i„[`$
^\ic\jZfdgfjXek\j[lZXie\k[\gif[l`k2
U ]XZ`c`k\ic\ji`kl\cj[\JZild2
U ZfXZ_\ic˄hl`g\[\[„m\cfgg\d\ek2
U ]XZ`c`k\i jfe `ek„^iXk`fe ~ cË\eki\gi`j\# jli$
kflkj`Z\cc\$Z`eË\jkgXjgc\`e\d\ekX^`c\2
U „ZXik\i c\j „c„d\ekj gflmXek g\ikliY\i
c˄hl`g\2
U X`[\icËX[fgk`fe[ËX^`c\Xle`m\Xl[\cË\eki\$
gi`j\2
U kiXmX`cc\i Xm\Z c\j Xlki\j ]XZ`c`kXk\lij&Xe`$
dXk \lij gfli Zffi[fee\i gclj`\lij „hl`g\j#
jË`cpXc`\l%
« Le JZilddXjk\i
s’assure que le
C\Scrum masterX`[\~„cXY
fi\i[\ji„gfej\j processus est
assimilé et suivi »,
Xlohl\jk`fejjl`mXek\j1
Scrum Guide.
( Hl\cc\\jkcX[li„\[\j`k„iXk`fej6
) Hl\cc\\jkcXkX`cc\[\c˄hl`g\\kjXZfejk`$
klk`fe6
* C\ gifg
i`„kX`i\ [l gif[
l`k \jk$`c [`jgfe`Yc\
gflii„gfe[i\Xlohl\jk`fej6
+ CXc`miX`jfe\jk$\cc\]X`k\[\]XƒfeZfek`el\6
, CXd„k_f[\[\kiXmX`c\jk$\cc\c\K;;Test
Driven development#fl[„m\cfgg\d\ekg`cfk„
gXic\jk\jkj 6
- :fdd\ekjfek[fZld\ek„jc\juser stories6
. Hl\cj`e[`Z Xk\lijjfeklk`c`j„jgflic\jl`m`
[\jkiXmXlo6
/ C\j„hl`g\jj\i„le`jj\ek$\cc\jjflm\ek6
0 CË\o„Zlk`]X[_ i\$k$`c~cËX^`c`k„6
(' C\ Scrum master X$k$`c [ËXlki\j i\jgfejX$
Y`c`k„jfl[f`k$`ck\e`i[ËXlki\j\e^X^
\d\ekj\e
gXiXcc c\6
@ejg`i„ [\ 1 @e]fH J_Xe\ ?Xjk`\# via Scrumology% O
D„k_f[fcf^`\\kZfej\`cj
Ç(.(Ç
8mXekX^\j
O CX i„ljj`k\ [\ cË`dgc„d\ekXk`fe [Ële\ d„k_f[\
X^`c\ [Xej le gifa\k e„Z\jj`k\ c\ jflk`\e [Ële
]XZ`c`kXk\liZfdg„k\ek#hl`\eXjjli\c\Yfe]feZ$
k`fee\d\ek 1 c\ Scrum master% =fidXc`j\i le\
ÔZ_\[\d`jj`fegfliZ\ic\\ei\e]fiZ\cXc„^`$
k`d`k„\kcXZfdgi„_\ej`fegXicËfi^Xe`jXk`fe%
Gi„ZXlk`fej~gi\e[i\
O C\ Scrum
master eË\jk gXj le Z_\] [\ gifa\k 9`\ehlËleJZilddXjk\ie\[f`m\gXjXjjld\i
cX i\jgfejXY`c`k„ [l jlZZ
j [Ële gifa\k Æ Z\Z`
`eZfdY\~c˄hl`g\Æc\Scrum master[f`kXjjl$
d\i cX i\jgfejXY`c`k„ gfli cËX[fgk`fe \k cX giX$
k`hl\[\JZild%
CXÔZ_\[\d`jj`fe[lScrum master
Gflihlf`cËlk`c`j\i6
[email protected]
-,
[email protected]
--
C\gifZ\jjljJZild
C<J;@==yI<EK<JTIMEBOXES;<C8DyK?F;<Á<E:?8áE<I
[email protected]<I;<[email protected]:IyD<EKJ;<GIF;[email protected]
Sprint
Sprint
review
Project
initiation
Product
increment
Product
increment
Sprint
planning
Sprint
retrospective
I„jld„
Insight
8l$[\c~ [Ële\ [„Ôe`k`fe ZcX`i\ [\j ic\j
product owner# Scrum master \k „hl`g\ # cX
d„k_f[\JZildZfej`jk\~\eZ_XŠe\i[\]Xƒfe
`k„iXk`m\ [\j timeboxes YcfZj [\ k\dgj # hl`
mfekgif[l`i\[\jXik\] XZkj[\jflk`cj#[lcf^`$
Z`\c fl [\j [fZld\ekj hl` mfek Zfeki`Yl\i ~
fi`\ek\i\k]X`i\XmXeZ\ic\gifa\k %
Beyond a clear definition of roles (product
owner, Scrum master and team), Scrum is an
iterative chain of timeboxes, which will produce
artifacts (tools, software or documents that will
help guide and advance the project).
Ç(.)Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U J\]fZXc`j\ijlicXi„Xc`jXk`fe[Ëlegif[
l`k~
]fik\mXc\liXaflk„\gflic\Zc`\ek%
:fek\ok\
JZild \jk le\ d„k_f[\ [\ ^\jk `fe [\ gif$
a\k [\ gclj \e gclj lk`c`j„\ [Xej cË`e[ljki`\ [l
[„m\cfgg\d\ek cf^`Z`\c% <cc\ \jk gXik`Zlc` i\$
d\ek X[Xgk„\ ~ [\j g\k`k\j „hl`g\j (' g\i$
jfee\j dXo`dld # gfli [\j gifa\kj hl\ cËfe
g\lk[„Zflg\i]XZ`c\d\ek%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @[\ek`Ô\ic\jic\jZc„j\kZfejk`kl\ic˄hl`g\1
Ç C˄hl`g\ JZild1 „hl`g\ ZfdgfikXek Xl
dXo`dld (' g\ijfee\j% C˄hl`g\ \jk Xlkf$
fi^Xe`j„\ \k Z_XZle [f`k †ki\ ZXgXYc\ [\
i\gi\e[i\c\jkZ_\j[ËleXlki\d\dYi\%
Ç C\ product owner gifgi`„kX`i\ [l gif$
[l`k 1 Zfii\jgfe[Xek d„k`\i# `c ^ i\ cX
½ gi`fi`jXk`fe ¾ \k c˄mfclk`fe [l product
backlog ZXie
\k [\ gif[l`k % @c i„gfe[ Xlo
hl\jk`fej[\c˄hl`g\JZild%
Ç C\ Scrum master 1 ZfXZ_# Z_Xi^„ [\ gifa\k#
[„m\cfgg\li#Xe`dXk\li¿@c[f`k]X`i\i\jg\Z$
k\ic\Z„i„dfe`XcJZild~jfe„hl`g\%
U ;„Ôe`icXm`j`fe[lgif[l`k~i„Xc`j\i%
U Gif[l`i\ c\ backlog `e`k`Xc [l gif[l`k ZË\jk
c\ product owner hl` \e \jk i\jgfejXYc\ # \e
`[\ek`ÔXek c\j gi\d` i\j stories hl` mfek c\
Zfdgfj\i%
U Gif[l`i\ le\ gi\d` i\ gcXe`ÔZXk`fe [\ cX
j„hl\eZ\[\jsprints~m\e`icXrelease #Xm\Z
le\m`j`fe[lZfek\elgi„mlc\j„c„d\ekj[\
backlog[\gif[l`k [\Z_XZle[\Z\jsprints%
U GcXe`Ô\ic\ sprintXÔe[\1
Ç g\id\kki\ Xl product owner [Ë`e[`hl\i ~
c˄hl`g\c\j`k\djgi`fi`kX`i\j2
Ç [„Ôe`icXZXgXZ`k„[\c˄hl`g\~i„Xc`j\iZ\j
`k\dj\ed\jliXekjXm„cfZ`k„ 2
Ç Z_f`j`ic\j`k\dj~`ek„^i\i[Xejc\ sprint%
U 8e`d\ile½ Scrum¾d†c„\ hlfk`[`\e1
Ç d\jli \icËXmXeZ\d\ek[\jkZ_\jhl`„kX`\ek
gi„ml\jcfij[\cXd†c„\gi„Z „[\ek\2
Ç g\id\kki\cË\e^X^\d\ek[\Z_Xhl\„hl`g`\i
[\mXekj\jgX`ij#jlic\kiXmX`chlË`cmXi„Xc`$
j\i[XejcXaflie„\2
Ç `[\ek`Ô\i \k c\m\i c\j fYjkXZc\j hl` ]i\`e\ek
cËXmXeZ\d\ek[lgifa\k2
Ç g\id\kki\~c˄hl`g\[\j\jpeZ_ife`j\ijli
c\j fYa\Zk`]j [l sprint# \k jli jX ZXgXZ`k„ ~
c\jXkk\`e[i\%
U 8e`d\ile\i\ml\[\ sprintXÔe[\1
Ç mXc`[\iXm\ZcË\ej\dYc\[\jgXik`\jgi\eXek\j
cË`eZi„d\ek[\jfclk `fe\kcXjfclk `fe^cfYXc\
hl` \e [„Zflc\ hl` X „k„ gif[l`k g\e[Xek
c\sprint2
Ç ZfeeXŠki\ c˄kXk [Ële gifa\k# XÔe [\ [„Z`[\i
[\jXZk`fej~d\kki\\eÅlmi\gflijXgfli$
jl`k\2
Ç Xaljk\i c\ gif[lZk backlog \k c\ gcXe [\
release%
U 8e`d\i le\ i„kifjg\Zk`m\ [\ sprint# XÔe [\
g\id\kki\ ~ c˄hl`g\ [\ i„Õ„Z_`i Xlo dfp\ej
[\[\m\e`igclj\]ÔZXZ\#\k[ËXaljk\ijXdXe` i\
[\kiXmX`cc\i\eZfej„hl\eZ\%
Les différentes
réunions qui
rythment Scrum
sont également
appelées k`d\Yfo\j
(blocs de temps).
D„k_f[fcf^`\\kZfej\`cj
;Xej cX d\jli\ f“ cX d„k_f[\ JZild \jk
`eZi„d\ekXc\# `c ]Xlk XZZ\gk\i hl\ c\ backlog
[\gif[l`k\kc\gcXe[\release„mfcl\ekXl]li
\k~d\jli\[\jsprints%:\eË\jk[feZgXjle\
d„k_f[\ kiX[`k`fee\cc\ f“ kflk \jk jg„Z `Ԅ \k
gcXe`Ԅ[\]Xƒfeki jgi„Z`j\[ jc\[„Ylk% O
Ç(.*Ç
8mXekX^\j
O <eZ_XŠe\i
c\j [`]]„i\ekj YcfZj [\ k\dgj
½k`d\Yfo\j¾ [\cX[„dXiZ_\gfli\ek`i\ile
dXo`dld[Ë\]ÔZXZ`k„%
Gi„ZXlk`fej~gi\e[i\
O JËXgglp\i
jli c\j * g`c`\ij [\ cX d„k_f[\ 1 cX
kiXejgXi\eZ\#cË`ejg\Zk`fe\kcËX[XgkXk`fe%
C\gifZ\jjljJZild
Gflihlf`cËlk`c`j\i6
[email protected]
--
[email protected]
-.
C\product backlog
[email protected]<;<J9<J[email protected]<K;<D8E;<J;ËLEPRODUCT OWNER
CXc`jk\[\jY\jf`ej\k[\dXe[\j[Ëleproduct owner...
%%%g\lkZfek\e`i
@;
Gi`fi`k„
@k\d
..
*'
<ekXekhlËXZ_\k\li
\ec`^e\#a\m\lo
gflmf`iXaflk\ile
\k\d~dfegXe`\i
X]`e[\gflmf`i
cËXZ_\k\i%
:`k i\[ËXZZ\gkXk`fe <jk`dXk`fe I\c\Xj\ Jgi`ek
CË`k\d\jkj„c\Zk`fee„
,
cfijhl\a\Zc`hl\jli
½Xaflk\i¾%A\g\loX`ej`
mf`idfe`k\dXaflk„~
dfegXe`\i%
)
JkXklk
K\id`e„
Gi`fi`k„_Xlk\
:_Xhl\`k„iXk`fe`ek ^i\
c\j„c„d\ekj[\gclj]fik\gi`fi`k„
:_Xhl\eflm\XlY\jf`e
\jkXaflk„XlZXie\k\kgi`fi`j„
:_Xhl\Y\jf`eg\lk†ki\
i\gi`fi`j„~kflkdfd\ek
;\jY\jf`ejg\lm\ek†ki\
jlggi`d„j~kflkdfd\ek
Gi`fi`k„YXjj\
Pile des besoins
hiérarchisés
I„jld„
Insight
JZildlk`c`j\le\XggifZ_\]feZk `fee\cc\gfli
i„Zfck\ic\jY\jf`ej[\jlk`c`jXk\lij%CËfYa\Zk`]
\jk[˄kXYc`ile\c`jk\[\]feZk`feeXc`k„j~i„X$
c`j\i#hl\cËfeXgg\cc\gif[lZkYXZbcf^ZXie\k
[lgif[l`k %
Á Z_Xhl\ „c„d\ek [l ZXie\k jfek XjjfZ`„j *
Xkki`Ylkj 1 le\ [\jZi`gk`fe# le\ \jk`dXk`fe \k
lefi[i\[\gi`fi`k„#hl`\jk[„Ôe`gXic\gif$
gi`„kX`i\[lgif[l`k%@cg\lkZ_Xe^\iZ\kfi[i\
\e Zflij [\ gifa\k \k d†d\ Xaflk\i# df[`Ô\i
fljlggi`d\i[\j„c„d\ekj[Xejc\ZXie\k%
Scrum uses a functional approach to gather
user requirements. The objective is to establish
a list of features to achieve, called product
backlog.
Each element of the backlog is associated with
three attributes (a description, an estimate
and order of priority), which are defined by the
product owner. He may change the priorities
during the project and even add, edit or delete
items in the backlog.
Ç(.+Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U KiXej]fid\i cË`ek\ek`fe [\ [„gXik [l gifa\k
\e½ZfddXe[\¾\ogc`Z`k\%
U C`jk\i c\j ]feZk `feeXc`k„j ~ gif[
l`i\ [Xej c\
ZX[i\[lgifa\k#\kc\j_`„iXiZ_`j\i%
U =XZ`c`k\i cX gcXe`ÔZXk`fe [\j releasej \k [\j
sprints%
:fek\ok\
C\backlog\jkZfejkil`k[XejjX]fid\`e`k`Xc\
Xl[„dXiiX^\[lgifa\k#XmXekc\[„dXiiX^\[l
gi\d`\isprint%@cmXg\id\kki\cXgcXe`ÔZXk`fe
[\ cX release fi^Xe`jXk`fe [\ cX c`miX`jfe [\j
jkfi`\j\k[lg„i`d ki\[\j[`]]„i\ekjsprints %
@c\jk\ejl`k\d`j~afli~Z_Xhl\sprint%
:Ë\jk c\ product owner hl` \e \jk c\ ^XiXek
Zfek\el \k _`„i XiZ_`jXk`fe [\j stories # dX`j
ZË\jkleflk`chl`\jkgXikX^„Xm\ZcË\ej\dYc\
[\j Zfeki`Ylk\lij [\ c˄hl`g\ \k [\j gXik `\j
gi\eXek\j[lgifa\k%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U =X`i\ ½ „d\i^\i ¾ c\ backlog Xl [„dXiiX^\
[lgifa\k%@c\jkXjj\qiXi\hl\c\backlog`e`k`Xc
`ek ^i\ c\j gclj fl df`ej ,' stories [fek `c
j\iXZfejk`kl„\eZflij[\gifa\k%:\Z`\jk[”
Xl]X`khl\c\product owner\kc\jlk`c`jXk\lij
[l gifa\k [`jgfj\ek iXi\d\ek [Ële gXefiXdX
\o_Xljk`][\j]feZk`feeXc`k„j~c`mi\i%
U :_f`j`ic\df[\[\i\gi„j\ekXk`fe[lbacklog%
8mXekkflk#c\backlog\jkle\c`jk\[\stories#
dX`jZ\j[\ie
` i\jg\lm\ek†ki\i\gi„j\ek„\j
[\)dXe` i\j[`]]„i\ek\j1
Ç [\j ZXik\j jflj ]fidXk ÔZ_\j Yi`jkfc# iXe$
^„\jgXifi[i\[\gi`fi`k„2
Ç jflj]fidXk`e]fidXk`hl\#~cËX`[\[Ëleflk`c
[\^\jk`fe[\backlog%
U ;„Zi`i\c\jgi\d` i\j stories#\e[`jk`e^lXek
efkXdd\ek c\j user stories# c\j stories k\Z_$
e`hl\j\kc\j[„]XlkjZ]%flk`c-/ %
U ;„Ôe`i c\j gi`fi`k „j \eki\ c\j [`]] „i\ek\j
stories1 \cc\j mfek Zfe[`k`fee\i cËfi[i\ [Xej
c\hl\cc\jstoriesj\ifek[„m\cfgg„\jc\jgclj
gi`fi`kX`i\j\egi\d`\i %J`kflk\c˄hl`g\\jk
XjjfZ`„\ ~ cX [„Ôe
`k`fe [\j gi`fi`k „j# ZË\jk c\
product ownerhl`[`jgfj\[l[\ie`\idfk#ZXi
`c\jkc\^XiXek[lYXZbcf^%
U @ek„^i\ic\jdf[`Ô
ZXk`fejgif^i\jj`m\j1kXek
hl\c\gif[l`k[lgifa\k„mfcl\#c\backlog„mf$
cl\;\jstoriesg\lm\ek†ki\Xaflk„\jfljlggi`$
d„\j#Z\ikX`e\jg\lm\ek†ki\[„Zfdgfj„\j#\k
c\jgi`fi`k„j\eki\storiesg\lm\ek†ki\i\ml\j%
:\j Z_Xe^\d\ekj g\lm\ek †ki\ hlfk`[`\ej# \e
]feZk`fe[l]\\[YXZbjliZ\hl`X„k„[„m\cfgg„
cX m\`cc\# dX`j c\j Z_Xe^\d\ekj dXa\lij `ek\i$
m`\ee\ek cfij [\j i„le`fej [\ i\ml\ [\ sprint
\k[\gcXe`ÔZXk`fe[lsprintjl`mXek%
« Passe-moi donc
le ZXie\k[l
gif[l`k », un équipier d’un projet
Scrum particulièrement à cheval
sur la francisation.
D„k_f[fcf^`\\kZfej\`cj
U @c\jkZfej\`cc„hl\c\product ownerjf`^e\c\
backlog½Xlog\k`kjf`^efej¾1`c[f`kjËXjjl$
i\i i„^lc` i\d\ek hlË`c \jk Zfdgc\k# \e Xafl$
kXek[\eflm\cc\jstoriesfl\e\ejlggi`dXek#
\khl\c\jjkfi`\jjfekY`\egi`fi`j„\j%
U C\ product owner iX]Ôe\ „^Xc\d\ek gif$
^i\jj`m\d\ek j\j stories \e Zflij [\ gifa\k#
\e[„ZfdgfjXekc\jjkfi`\j[\^iXe[\kX`cc\\e
gclj`\lijstories[\g\k`k\jkX`cc\j%
U 8kk\ek`fe[\e\gXjjliZ _Xi^\ic\backlogXm\Z
kifg[\storiesgXjgclj[\,' #hl`i\e[\ek[`]Ô$
Z`c\cXZfdgi„_\ej`fe^cfYXc\[lgifa\k% O
Ç(.,Ç
8mXekX^\j
O 9`\egcljhlËle\j`dgc\c`jk\gi`fi`j„\#c\backlog
\jk c\ g`mfk Xlkfli [lhl\c kflie\ c\ [„m\cfgg\$
d\ekJZild1`cg\id\k[ËfiZ_\jki\ic\ji\c\Xj\j
\kc\jsprints%
Gi„ZXlk`fej~gi\e[i\
O Le backlog4legif[l`k4le\„hl`g\
O ;„kX`cc\i
gif^i\jj`m\d\ek c\j jkfi`\j \e Zflij
[\gifa\k#\kXZZ\gk\ihl\Z\cc\jhl`jfekdf`ej
gi`fi`kX`i\jjf`\ek\eZfi\[\^iXe[\kX`cc\%
C\product backlog
Gflihlf`cËlk`c`j\i6
[email protected]
-.
[email protected]
-/
User Story
[email protected]:?<;<J:[email protected]@M<;<J=FE:[email protected]@KyJ;LGIF;[email protected]Á
[email protected]<I
Jkfipe—((
Jkfipe—((
›Efd2X[i\jj\[\c`miX`jfe
›;\jZi`gk`fe1
½<ekXekhlËXZ_\k\li#a\m\lojX`j`i
dfeX[i\jj\[\c`miX`jfe#X]`e[\
i\Z\mf`idfeZfc`j~cXYfee\
X[i\jj\¾
›Kpg\1user
›ykXk1\eZflij
›KX`cc\1,gf`ekj
›M„i`]`\ihl\cËX[i\jj\[\
c`miX`jfejX`j`\jf`kZfdgc k\
›M„i`]`\ihl\cËX[i\jj\jf`kY`\e
\e=iXeZ\
›;Xejc\ZXj[Ële\X[i\jj\[\
c`miX`jfe~c˄kiXe^\i#[„Zc\eZ_\i
lejlggc„d\ekkXi`]X`i\gflicX
c`miX`jfe
I<:KF
M<IJF
I„jld„
Insight
Le\ user story Xgg\c„\ „^Xc\d\ek ½ `k\d ¾
[XejJZild [„Zi`kle\]feZk`feeXc`k„hl`XliX
[\cXmXc\liXlop\lo[Ëlelk`c`jXk\lifl[Ële\
gXik`\gi\eXek\[ljpjk d\fl[lgif[l`k%
CXuser storyZfdgi\e[1
■ leZflikk`ki\[\jZi`gk`]2
■ c\ic\hl`„d\kcË\o`^\eZ\2
■ cË\o`^\eZ\2
■ c\^X`ej`cË\o`^\eZ\\jkXkk\`ek\%
C\j stories [f`m\ek †ki\ i„[`^
„\j [\ k\cc\
dXe` i\hl\c\gifg
i`„kX`i\[lgif[
l`kgl`jj\
c\jZfdgi\e[i\\kc\jgi`fi`j\i%
A user story (also called “item” in Scrum)
describes a feature that will bring value to a
user or stakeholder in the system or product.
The user story includes:
■a short descriptive title;
■the role that emits the requirement;
■the requirement;
■the gain if the requirement is reached.
The Stories must be written so that the product
owner can understand and prioritize.
Ç(.-Ç
;[email protected]<I. C8DyK?F;<J:ILD
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
;„Zi`i\ cË\ej\dYc\ [\j ]feZk`feeXc`k„j hl`
Xlifek [\ cX mXc\li Xlo p\lo [Ële lk`c`jXk\li
fl [Ële\ gXik`\ gi\eXek\ [l jpjk d\ fl [l
gif[l`k%
:fek\ok\
C\j stories jfek Zi„„\j le\ gi\d
` i\ ]f`j
\e [„Ylk [\ gifa\k# \k d`j\j ~ afli ~ Z_Xhl\
sprint%
De nouvelles stories
peuvent apparaître
ou disparaître du
YXZbcf^, mais elles
doivent toujours
être ordonnées par
priorité.
D„k_f[fcf^`\\kZfej\`cj
ykXg\j
U I„[`^\icXstoryjfljcX]fid\1½<ekXekhl\
3ic\# g\ijfeX# lj\i kpg\5# a\ m\lo 3]feZk `fe$
eXc`k„# kZ_\# XZk`fe5# XÔe [\ 3mXc\li Xaflk„\#
i„jlckXk5 ¾ \o 1 <e kXek hlËXZ_\k\li \e c`^e\#
a\m\logflmf`iXaflk\i[\j`k\dj~dfegXe`\i
XÔe [Ë\ei\^`jki\i d\j XZ_Xkj hl\ a\ e\ jfl$
_X`k\gXjXZ_\k\i[XejcË`dd„[`Xk %
U MXc`[\i c\j *: [\ cX Jkfip JfliZ\1 Ife
A\]]i`\jnnn%ogif^iXdd`e^%Zfd 1
Ç ZXik\1k`\ekjlile\ZXik\[\('o(,Zd½le
a\kfei\gi„j\ekXekle\\o`^\eZ\¾ 2
Ç Zfem\ijXk`fe 1 ½ le „Z_Xe^\ [Ë`[„\j# [Ëfg`$
e`fej\k[\j\ek`d\ekj¾2
Ç ZfeÔidXk`fe 1 Zi`k i\ [ËXZZ\gkXk`fe JD8IK
Jg„Z`Ôhl\Æ\ogc`Z`k\d\ek[„Ôe`#D\jliXYc\Æ
gfjj`Yc\~fYj\im\i\khlXek`Ô\i#8kk\`^eXYc\
Ægfjj`Yc\~i„Xc`j\i\k~d\kki\\egcXZ\#I„X$
c`jk\ Æ \e iXggfik Xm\Z cX Jkfip# K\dgfi\c Æ
hlXe[gflmf`ifYj\im\ic\i„jlckXk %
U C\j[„m\cfgg\lij[f`m\ekafl\ileic\XZk`]
\eX`[Xek~cX[„Ôe`k`fe[\jstories 1
Ç \e i\g„iXek c\j `eZf_„i\eZ\j \k c\j „ZXikj
\eki\c\jstories2
Ç \elk`c`jXekc\jZfeeX`jjXeZ\jk\Z_e`hl\jgfli
Zi„\i[\eflm\cc\jstorieshl`j\dYc\ekZfii\j$
gfe[i\~cXm`j`fe[lgifgi`„kX`i\[lgif[l`k2
Ç \e Z_\iZ_Xek [\j stories Xck\ieXk`m\j hl`
j\iX`\ek df`ej Zf”k\lj\j ~ Zfejkil`i\ \e
k\id\j[\k\Z_efcf^`\2
Le\dXe` i\[\i„[`^
\ic\jZi`k i\j[ËXZZ\gkX$
k`fe[\cXstory#\jkcXjl`m
Xek\1;f`kZfek\e`i
le XZk\li# le m\iY\ \k [\j i„jlckXkj fYj\i$
mXYc\j\o1J`3gi„$Zfe[`k`fe5#cfijhl\3XZk\li
"XZk`fe5#Xcfij3i„jlckXkfYj\imXYc\5 %
C\jstoriesg\lm\ek†ki\ZcXjj„\j\e*ZXk„^f$
i`\j[`]]„i\ek\j1
U user story1[„Zi`kZ\hl\mf`kcËlk`c`jXk\li#Z\
hl`c\liXggfik\[\cXmXc\lifl[\cËlk`c`k„2
U story k\Z_e`hl\ 1 `em`j`Yc\ gfli c\j lk`c`jX$
k\lij#dX`jY`\em`j`Yc\[\c˄hl`g\[\[„m\cfg$
g\d\ek 2 \cc\ \jk `e[`jg\ejXYc\ gfli gflmf`i
[„m\cfgg\iZ\ikX`e\juser stories2
U [„]Xlk 1 ZË\jk hl\chl\ Z_fj\ [\ m`j`Yc\ [\
cËlk`c`jXk\li#Xefd
Xc`\fl[\dXe[\[˄mfclk`fe
[lgif[l`k#\khlË`cmX]Xccf`iZfii`^\i% O
Ç(..Ç
8mXekX^\j
O :cXi`Ô\ c\j [`]]„i\ekj „c„d\ekj m`j`Yc\j fl `em`$
j`Yc\j[\cËlk`c`jXk\li[lgif[
l`khl`[f`m\ek†ki\
c`mi„j%
Gi„ZXlk`fej~gi\e[i\
O 9`\e
i\jg\Zk\i c\ ]fidXc`jd\ [Xej cX i„[XZ$
k`fe#cXmXc`[Xk`fe\kc\jl`m`[lZpZc\[\m`\[\j
stories%
User Story
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
Ç \e [„ZfdgfjXek c\j stories XÔe [\ c\j
i\e[i\ gclj ]XZ`c\j ~ gcXe`Ô\i fl ~ d\kki\
\eÅlmi\%
U G`cfk\ic\ZpZc\[\m`\[\cXJkfip1
Ç le\ story eË\jk \jk`d
„\ hl\ j` \cc\ X „k„
XZZ\gk„\2
Ç le\ story e\ g\lk †ki\ gcXe`Ԅ\ hl\ j` \cc\
\jk\jk`d„\2
Ç le\storye\g\lk[\m\e`i½\eZflij¾hl\j`
\cc\\jkgcXe`Ԅ\2
Ç le\storygXjj\efidXc\d\ek[\½\eZflij¾
~½Ôe`¾~cXÔe[Ëlesprint%
[email protected]
-/
[email protected]
-0
CXgcXe`ÔZXk`fe[\cXrelease
[email protected]>;<JSPRINTSÁM<[email protected]
I\c\Xj\e—(1+jgi`ekj&)df`j
I\c\Xj\e—)%%%
)j\dX`e\j
)j\dX`e\j
)j\dX`e\j
)j\dX`e\j
)j\dX`e\j
)j\dX`e\j
)j\dX`e\j
Jgi`ek(
Jgi`ek)
Jgi`ek*
Jgi`ek+
Jgi`ek(
Jgi`ek)
Jgi`ek*
( ) * ) )
* ) ( ) )
* ) * )
,
( ) * ) )
* ) ( ) )
* ) * )
*
)
StoriesXjjfZ`„\jXlosprints#fi[fee„\jgXigi`fi`k„
I„jld„
Insight
LegcXe[\i\c\Xj\\jkle\j„hl\eZ\[\sprints
~ m\e`i# Xm\Z le\ m`j`fe [l Zfek\el gi„ml
c\j „c„d\ekj [\ YXZbcf^ [\ gif[l`k [\ Z\j
sprints%
Gi„j\ek„ jflj ]fid\ [\ kXYc\Xl# le gcXe [\
release\jk]XZ`c\~Zfdgi\e[i\gflic\jZc`\ekj
\klk`c`jXk\lij1
■ c\j sprints jfek gi„j\ek„j [\ ]Xƒfe j„hl\e$
k`\cc\ [\ ^XlZ_\ ~ [if`k\# Xm\Z gfli Z_XZle
jfe eld„if# jfe Ylk# jX m„cfZ `k„ gi„ml\ \k
j\j[Xk\j[\[„Ylk\kÔe2
■ c\j „c„d\ekj [l backlog XjjfZ`„j ~ Z_Xhl\
sprintjfek\jk`d„j\egf`ekj#\k[`]]„i\eZ`„j
\e]feZk`fe[\c\lieXkli\user story#story
k\Z_e`hl\fl[„]Xlk %
@c c\li [fee\ le Yfe Xg\iƒl [\j [`]]„i\ekj
`eZi„d\ekj [\ gif[l`k hl` mfek †ki\ [„m\cfg$
g„j[Xejc\k\dgj%
A release plan is a sequence of sprints ahead
with a vision of the expected content (elements
of product backlog) of these sprints.
Presented in tabular form, a release plan is easy
to understand for customers and users:
■sprints are shown sequentially from left to
right, each with its number, its purpose, and
its velocity planned start and end dates;
■the elements associated with each sprint
backlog are estimated points, differentiated
according to their nature (user story, story or
technical default).
It gives stakeholders a good overview of the
different steps of product that will be developed
over time.
Ç(./Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U GcXe`Ô\ic\gifa\k~dfp\ek\id\%
U D\jli\icXZXgXZ `k„[\c˄hl`g\~i„Xc`j\ic\j
stories[lbacklog[Xejc\jk\dgj%
U ;fee\i [\ cX m`j`Y`c`k„ Xl gifgi`„kX`i\ [l
gif[l`k\kXlolk`c`jXk\lijjlicXc`miX`jfe[\j
stories%
:fek\ok\
C\gcXe[\i\c\Xj\\jkZfejkil`kle\gi\d` i\]f`j
[ jhlËle\gi\d` i\m\ij`fe[lproduct backlog
\o`jk\#\k`c\jkd`j~afli~Z_Xhl\sprint%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U JËXjjli\i hl\ cX gi\d` i\ m\ij`fe [l backlog
\jk[`jgfe`Yc\%@c]Xlkjflm\ekgclj`\liji„le`fej
gfli jkXY`c`j\i Z\ backlog# XmXek [\ j\ cXeZ\i
[Xejc\gifZ\jjlj[\gcXe`ÔZXk`fe[\cXrelease%
U I„le`i kflk\ c˄hl`g\ JZild [fek product
owner\kScrum master 1Z\jfekZ\lohl`j\ifek
Z_Xi^„j[\cXi„Xc`jXk`fe[\jstorieshl`jfekc\j
d`\logcXZ„jgfligcXe`Ô\iZ\kk\i„Xc`jXk`fe
U ;„Ôe`icXÔe[\cX release1
Ç K\id`e\i cX release hlXe[ c\ backlog \jk
m`[\1cË`[„\\jkefYc\#dX`jc\gifY
c d\#ZË\jk
hl\c\backlog„mfcl\\eg\idXe\eZ\
Ç K\id`e\i cX release hlXe[ le jflj$\ej\dYc\
[lbacklog\jkm`[\1Z\cXg\id
\k[\j\]fZXc`j\i
jlic\jstoriesal^„\jgi`fi`kX`i\j#\k[ËX]]\Zk\i
c\jstoriesjl`mXek\j~le\Xlki\release%
Ç K\id`e\i cX release cfijhl\ c\ gif[l`k gXi$
k`\c hl` X „k„ [„m\cfgg„ X jl]Ô
jXdd\ek [\
mXc\li#flhlXe[c\Yl[^\k\jkZfejfdd„%
Ç =`o\ile\[Xk\[\Ôe~cËXmXeZ\1ZË\jkleYfe
dfp\e[\dfk`m\ic˄hl`g\\kc\jlk`c`jXk\lij#
\k]Xmfi`j\c\kiXmX`c[\gi`fi`jXk`fe%
Ç <jk`d\i c\j stories [l backlog ~ cËX`[\ [l
gcXee`e^gfb\iZ]%flk`c.' %
Ç ;„Ôe`icX[li„\[\jsprints1fegi`m`c„^`\c\j
sprintsZflikj(~)j\dX`e\jhlXe[Z\cX\jk
gfjj`Yc\ %
Ç <jk`d\i cX m„cfZ`k„ gXik`\ [\ backlog# \jk`$
d„\\egf`ekj#\ki„Xc`j„\gXic˄hl`g\g\e$
[Xekc\sprint \kcXZXgXZ`k„gi„m`j`fe[\Z\
hl\c˄hl`g\j\iXZXgXYc\[\]X`i\g\e[Xekc\
sprintjl`mXek %
U ;\jj`e\i c\ gcXe [\ release 1 ½ i\dgc`i ¾ c\
gi\d`\isprintXm\Zc\jstories[lbacklog\e
Zfdd\eƒXekgXic\jgcljgi`fi`k X`i\j #\eX[[`$
k`feeXek cX kX`cc\ \e gf`ekj [\ Z_Xhl\ story#
aljhlË~Xii`m\i~cXZXgXZ`k„[\c˄hl`g\%GXjj\i
\ejl`k\Xlsprintjl`mXek
U Lk`c`j\i le jlggfik m`jl\c gfli i\gi„j\ek\i
c\gcXe[\release\k\e]X`i\lem„i`kXYc\flk`c
[\ Zfddle`ZXk`fe Xm\Z c\ product owner \k
c\jlk`c`jXk\lij%
U 8ZklXc`j\i cX release le g\l XmXek cX Ôe [\
Z_Xhl\sprint%
« Dans la mesure
où l’équipe a une
vélocité de 10,
on peut affecter
13 points de YXZbcf^
sur les jgi`ekj
de la release »,
un JZilddXjk\i
qui a des soucis
de calcul mental.
D„k_f[fcf^`\\kZfej\`cj
Cfijhl\cXrelease`ek ^i\[\efdYi\losprints#
`c \jk Zfej\`cc„ [\ gcXe`Ô\i Z\j [\ie`\ij ½ gXi
mX^l\j¾1[„kX`cc\ic\jstories[\j[\loflkif`j
sprints~m\e`i#\kXZZ\gk \ihl\c\jstoriesjl`$
mXek\j i\jk\ek dXZifjZfg`hl\j% <cc\j j\ifek
[„kX`cc„\j~c\likflicfijhl\c˄hl`g\XliX]X`k
leYflk[\Z_\d`ejlic\jgi\d`\ijsprints% O
Ç(.0Ç
8mXekX^\j
O C\ gcXe [\ release \jk ]XZ`c\ ~ Zfdgi\e[i\ gXi
c˄hl`g\#c\product owner\kc\jlk`c`jXk\lij%
O @cg\id\k[ËfiZ_\jki\ic\jsprints\e]feZk`fe[\j
gi`fi`k„j[„Ôe`\j[Xejc\backlog#[\cXZXgXZ`k„
[\ kiXmX`c [\ c˄hl`g\# \k [\j „Z_„XeZ\j Xjjf$
Z`„\jXlgifa\k%
Gi„ZXlk`fej~gi\e[i\
O 9`\ei„$\jk`d\icXm„cfZ`k„[\c˄hl`g\Xlk\id\
[l (\i sprint [\ cX release# gfli jËXjjli\i hl\
Z\cc\$Z`\jkZi„[`Yc\%
O C\ gcXe [\ release [f`k i\jk
\i m`j`Yc\# jf`k
\e „kXek X]ÔZ
_„ [Xej cË\jgXZ\ [\ kiXm
X`c [\
c˄hl`g\# jf`k \e „kXek d`j ~ [`jg
fj`k`fe jli le
flk`cZfccXYfiXk`]\ec`^e\%
CXgcXe`ÔZXk`fe[\cXrelease
Gflihlf`cËlk`c`j\i6
[email protected]
-0
[email protected]
.'
C\gcXee`e^gfb\i
<[email protected]@FE;<:?8HL<STORY;LBACKLOG<E>IFLG<#
ÁCË[email protected];<;ËLEA<L;<:8IK<J
(&)
'
'
*
(
(&
)
,
*
)'
(
)
/
,
+'
<jk`dXk`fe`e[`m`[l\cc\#
gl`jZfcc\Zk`m\[\Z_Xhl\story#
~cËX`[\[\ZXik\j~afl\i
)
(*
/ (*
6
(''
)' +' ('' 6
:cXjj\d\ek[\jstories
gXie`m\Xl[Ë\jk`dXk`fe
(&)
(
)
*
,
/
Jkfip8
Jkfip9
Jkfip;
Jkfip?
JkfipA
JkfipB
Jkfip:
Jkfip<
[email protected]
(*
Jkfip=
Jkfip>
I„jld„
Insight
C\ gcXee`e^ gfb\i \jk le\ d„k_f[\ cl[`hl\
\k\]ÔZXZ\[\gif[l`i\[\j\jk`dXk`fejjlicX
Zfdgc\o`k„[\jstories~[„m\cfgg\i%
<cc\ jËXggl`\ jli [\j gi`eZ`g\j `jjlj [\ cX
d„k_f[\ ;<CG?<J 1 c\j „hl`g`\ij j\ gif$
efeZ\ek `e[`m`[l\cc\d\ek# \k jXej hlË`cj e\
jË`eÕl\eZ\ek ^iZ\ Xl Z_f`o \e ZXZ_\kk\
[Ële\ ZXik\ hl` \ogi`d\ c\li g\iZ\gk`fe [\ cX
Zfdgc\o`k„ [\ cX story% Gl`j# c\ Scrum master
]X`kZfem\i^\i#^iZ\~[\j„Z_Xe^\j#c\j\jk`$
dXk`fej m\ij le\ mXc\li le`hl\ Zfdgi`j\ gXi
kflj#[fekc\gifgi`„kX`i\[lgif[l`k%
Planning poker is a fun and effective way to
produce estimates of the complexity of storys
to develop.
It is based on principles from the DELPHI method:
the estimates are pronounced individually, and
without the influence of other people, through
the choice of a card that expresses a perception of the complexity of the story. Then, the
Scrum master converges estimates, through
exchanges, to a single value understood by
everyone, including the product owner.
Ç(/'Ç
;[email protected]<I. C8DyK?F;<J:ILD
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U <jk`d\i Z_Xhl\ story [l backlog# ~ cËX`[\
[Ële a\l [\ ZXik\j# \e ZfdY`eXek c\ al^\d\ek
[Ë\og\ik\kcË\jk`dXk`fegXiXeXcf^`\%
U =XZ`c`k\icXgcXe`ÔZXk`fe[\cX release%
:fek\ok\
8lZle\d„k_f[\[Ë\jk`d
Xk`fe[\jstorieseË\jk
`dgfj„\[XejJZild#dX`j`c\jkZfliXekhl\c\
gcXee`e^gfb\ijf`klk`c`j„%:\kk\j„XeZ\[Ë\jk`$
dXk`fe Zfcc\Zk`m\ \jk le gi„XcXYc\ ~ cX [„Ôe`$
k`fe [\ cX [li„\ [\j sprints# [Xej c\ ZX[i\ [\
cXgcXe`ÔZXk`fe[\cXi\c\Xj\%
U Kflj c\j gXik`Z`gXekj [„mf`c\ek \e d†d\
k\dgj c\lij ZXik\j# \k c\ ^iflg\ [`jZ lk\ [\j
[`]]„i\eZ\j„m\ekl\cc\j\eki\c\j\jk`dXk`fej%
U :\k„Z_Xe^\[f`kg\id\kki\XlogXik`Z`gXekj
[\i„$\jk`d\icXstory1c\^iflg\gifZ [\[feZ
~ [\ eflm\cc\j \jk`dXk`fej&[`jZljj`fej# alj$
hlË~ kiflm\i cX Zfem\i^
\eZ\ [\j \jk`d
Xk`fej
gflicXstory%
U yZi`i\ c\ efd [\ cX story jli le Gfjk$`k \k
gfj`k`fee\i Z\ [\ie`\i [Xej le kXYc\Xl [Xej
c\hl\cZ_Xhl\iXe^„\Zfii\jgfe[~le\mXc\li
[Ë\jk`dXk`fe[`]]„i\ek\%
U C\ product owner gXjj\ \ejl`k\ ~ cX story
jl`mXek\%
[email protected]
.'
Le planning poker
est le seul jeu de
cartes où tout le
monde est gagnant
en fin de partie !
D„k_f[fcf^`\\kZfej\`cj
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U C\j gXik`Z`gXekj jË`ejkXcc\ek Xlkfli [Ële\
kXYc\#gcXZ„j[\]Xƒfe~Z\hl\kflkc\dfe[\
gl`jj\j\mf`i%
U Le a\l [\ ZXik\j \jk i\d`j ~ Z_Xhl\ gXi$
k`Z`gXek% Jli Z_XZle\ [\j ZXik\j# `c p X le\
mXc\li gfjj`Yc\ gfli cË\jk`dXk`fe [Ële\ story%
<e i ^c\ ^„e„iXc\# ZË\jk cX jl`k\ [\ =`YfeXZZ`
hl`\jklk`c`j„\gfliÔo\icXmXc\li[\jZXik\j
ZXi gclj cX story \jk ^ifjj\# df`ej c˄mXclX$
k`fe\jkgi„Z`j\ %
U C˄hl`g\[„Ôe`kle„kXcfe1`cjËX^`k[Ële\story
Zfeel\ [\ kflj# gfli cXhl\cc\ c˄hl`g\ [„Ôe`k
\eZfddlele\mXc\liXiY`kiX`i\%8Ôe[\cX`j$
j\i [\ cË\jgXZ\ [Ë\jk`d
Xk`fe gfli c\j Xlki\j
stories#feZ_f`j `k\ei ^c\^„e„i Xc\gfli„kX$
cfele\story[\kX`cc\dfp\ee\#~cXhl\cc\fe
Xkki`Yl\iXle\mXc\li[\)#*fl,%
U C\product ownergi„j \ek\\ejl`k\le\efl$
m\cc\story%
U C\j d\dYi\j [\ c˄hl`g\ `ek\iif^\ek c\
product owner XÔe [\ Y`\e Zfdgi\e[i\ Z\kk\
story#\k[„YXkk\ekiXg`[\d\ek%
U :_Xhl\ gXik`Z`gXek Z_f`j`k cX ZXik\ hl` Zfi$
i\jgfe[c\d`\loj\cfecl`~cË\jk`d
Xk`fe[\cX
story#gXiiXggfik~jXZfdgc\o`k„%
Cfijhl\c˄hl`g\g\`e\~\jk`d\iXgi jcXgi„$
j\ekXk`fe [Ële\ story gXi c\ product owner#
ZË\jk jflm\ek hl\ Z\kk\ [\ie` i\ dXehl\ [\
gi„Z`j`fe1`c\jkXcfijYfehl\c\product owner
cX[„kX`cc\XmXek[\cXjfld\kki\~cË\jk`dXk`fe#
flhl\cXstoryjf`k[„Zfdgfj„\% O
Ç(/(Ç
8mXekX^\j
O =XZ`c\ ~ [„gcfp\i# \e d\kkXek ~ [`jgfj`k`fe le
a\l [\ ZXik\j gXi g\ijfee\ [\ efdYi\lo j`k\j
`ek\ie\kg\id\kk\ek[Ë\eXZ_\k\ifl[Ë\e`dgi`$
d\i]XZ`c\d\ek %
Gi„ZXlk`fej~gi\e[i\
O Gflihl\cXj„XeZ\[\gcXee
`e^gfb\i[fee\le
i„jlckXkgifYXek#`c]XlkXmf`iZfejk`k l„Xlgi„X$
cXYc\c\backlog[lgif[l`k#\kXmf`ifi[fee„c\j
storiesgXigi`fi`k„%
O FegfliiXlk`c`j\ilejlggfikm`jl\cgfliZcXjj\i
c\j stories gXi e`m\Xl [Ë\jk`d
Xk`fe# \k ]XZ`c`k\i
c\j\jk`dXk`fej[\jstoriesjl`mXek\j%
C\gcXee`e^gfb\i
:fdd\ekcËlk`c`j\i6
[email protected]
.(
CXi„le`fe[\gcXe`ÔZXk`fe[\sprint
J:?yD8;<[email protected][email protected]:[email protected];LSPRINTÁM<[email protected]
Product backlog
gi`fi`j„gXic\
product owner
M„cfZ`k„[\
c˄hl`g\\jk`d„\
~gXik`i[\jsprints
gi„Z„[\ekj :fek\ok\[l
sprint~m\e`i
›GcXZ\[lsprint
[XejcXrelease
›;`jgfe`Y`c`k„\k
ZXgXZ`k„½~]X`i\¾
[\c˄hl`g\
9lk[l sprint
ycXYfiXk`fegXi
c˄hl`g\#~gXik`i
[Ële\gifgfj`k`fe
[lproduct owner
Sprint backlog
@[\ek`]`ZXk`fe#
\jk`dXk`fe\k
i„gXik`k`fe[\j
kZ_\je„Z\jjX`i\j~
cXi„Xc`jXk`fe[\j
jkfi`\j[lsprint
I„jld„
Insight
CX i„le`fe [\ gcXe`ÔZXk`fe [\ sprint sprint
planning meeting j\gXjj\\e[\lok\dgj%
;Xej c\ gi\d`\i k\dgj# c˄hl`g\ [\ [„m\cfg$
g\d\ek „kXYc`k c\ Zfek\el [l gifZ _X`e sprint%
<cc\jËXggl`\jlic\ZXie
\k[lgif[
l`kgi`fi`j„#
jlic\j`e]fidXk`fej[\jsprintsgXjj„j\kjli
cXZXgXZ`k„[\gif[lZk`fegi„ml\gflicXgif$
Z_X`e\ `k„iXk`fe% CX ZfeZclj`fe [\ Z\ gi\d`\i
k\dgj\jkcX]fidlcXk`fe[lYlk[lsprint%
;Xejlej\Zfe[k\dgj#c˄hl`g\j\]fZXc`j\jli
cX dXe` i\ [fek j\j d\dYi\j Xkk\`e[
ifek c\
Ylk [l sprint% @cj gi„mf`\ek Xcfij Z\ hl` j\iX
]X`kg\e[Xekc\sprint\kZfejkil`j\ekle\\jk`$
dXk`fe jli cXhl\cc\ c˄hl`g\ jË\e^X^\% :\kk\
\jk`dXk`fe k`\ek Zfdgk\ [\ cX m„cfZ`k„ [\
c˄hl`g\ \k g\lk `ek„^i\i le\ gifm`j`fe gfli
XYjfiY\ic\j`dgi„mlj[\cXg„i`f[\%
The sprint planning meeting takes place in two
stages.
In the first step, the development team
establishes the content of the next sprint. It
is based on the product backlog, prioritized
regarding information of past sprints and
the planned production capacity for the next
iteration. The conclusion of this first step is the
formulation of the sprint goal.
In a second step, the team focuses on how
its members reach the sprint goal. They then
predict what will be done during the sprint
and build an estimate on which the team is
committed. This estimate takes into account
the velocity of the team and may include a provision to absorb unexpected period.
Ç(/)Ç
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U G\id\kki\ Xl product owner [Ë`e[`hl\i ~
c˄hl`g\c\j`k\djgi`fi`kX`i\j%
U ;„Ôe`icXZXgXZ`k„[\c˄hl`g\~i„Xc`j\ij\j
`k\dj\ed\jliXekjXm„cfZ`k„ %
U :_f`j`ic\j`k\dj~`ek„^i\i[Xejc\ sprint
:fek\ok\
:\kk\ i„le`fe j\ [„iflc\ jpjk „dXk`hl\d\ek
Xl[„Ylk[\Z_Xhl\sprint%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U Kflk c\ dfe[\ \jk gi„j\ek ~ Z\kk\ i„le`fe#
hl`e\[f`kgXj[li\igclj[\/_\li\jgflile
sprint[Ëledf`j%GflilesprintgcljZflik#cX
[li„\\jki„[l`k\gifgfik`fee\cc\d\ek%
U C\ product owner g\lk Xmf`i k\e[XeZ\ ~
`ej`jk\i gfli hl\ c\ sprint `ek ^i\ le\ story
jlggc„d\ekX`i\ fl [\lo% DX`j ZË\jk Y`\e ~
c˄hl`g\ [\ cËXii†k\i [ j hlË\cc\ g\ej\ hlË\cc\
eËXgcljcXZXgXZ`k„[\gi\e[i\\eZ_Xi^\Z\j
jkfi`\j[Xejc\ZX[i\[lsprint
U @c \jk Zfej\`cc„ [\ ^Xi[\i [l ½ dfl ¾# le\
gifm`j`fe [\ k\dgj [`]] „i\eZ\ \eki\ c\j i\j$
jfliZ\j[\c˄hl`g\\kc\kfkXc[\j_\li\jXjjf$
Z`„\jXlsprint gfli`ek„^i\ic\j„m„e\d\ekj
hl`g\lm\ekg\ikliY\ic\sprint%
@c\jk„^Xc\d\ekYfe[\gi\e[i\[lk\dgjgfli
cXZfeZ\gk`feZfcc\Zk`m\[\jstories% O
U Gi„gXi\ic\backlogcfij[lsprintgi„Z„[\ek1
]X`i\cXc`jk\[\jstoriesgi`fi`j„\j\k\jk`d
„\j
c\j user stories# dX`j Xljj` c\j stories k\Z_$
e`hl\j\kc\j[„]Xlkj %
U CX i„le`fe [\ gcXe`ÔZXk`fe sprint planning
meeting j\gXjj\\ejl`k\\e[\lok\dgj%
Ç ;XejcXgi\d` i\gXik`\#c˄hl`g\[\[„m\cfg$
g\d\ekZ_\iZ_\~gi„mf`iZ\hl`j\iX[„m\$
cfgg„[liXekc\gifZ_X`esprint%ÁcË\eki„\[\
Z\kk\g_Xj\#c˄hl`g\[f`kXmf`i~jX[`jg
fj`$
k`fec\ZXie
\k[lgif[
l`kgi`fi`j„#cË`eZi„d
\ek
i„Xc`j„~cX[\ie` i\`k„iXk`fe#cXZXgXZ`k„[\
gif[lZk`fe[\c˄hl`g\cfij[\j[\ie` i\j`k„$
iXk`fej# X`ej` hl\ cX ZXgXZ`k„ [\ gif[lZk`fe
gi„ml\gflicXgifZ_X`e\`k„iXk`fe%C˄hl`g\
\kc\gifgi`„kX`i\[lgif[l`kZ_\iZ_\ekXcfij
~[„k\id`e\ic\Ylk[lsprint%
Ç ;Xej le j\Zfe[ k\dgj# c˄hl`g\ j\ ]fZXc`j\
jli cX dXe` i\ [fek j\j d\dYi\j Xkk\`e$
[ifekc\Ylk[lsprint%@cjgi„mf`\ekXcfijZ\
hl` j\iX ]X`k g\e[
Xek c\ sprint# Zfejkil`jXek
X`ej` le\ \jk`d
Xk`fe% :\cX Zfejk`k l\ cË\e^X$
^\d\ek[\c˄hl`g\%
[email protected]
.(
« Vous me prendrez
bien une ou deux
stories en plus dans
ce jgi`ek, non ? »,
un gif[lZkfne\i
peu scrupuleux.
8mXekX^\j
O Le\gi`fi`jXk`feZfek`el\1c˄hl`g\j\ZfeZ\eki\
jlic\jgi`fi`k„jZc`\ekc\jgclj`dgfikXek\j%
Zfeki`Ylk`fe [ j c\ [„Ylk 1 c˄hl`g\ „m`k\
kflk\ XdY`^l‹k„ \k [\ dXlmX`j\j jligi`j\j [\
[\ie` i\d`elk\%
O C\ji`jhl\jk\Z_e`hl\jjfekm`k\`[\ek`Ԅj%
O C\gcXee`e^\jki„Xc`jk\\kifYljk\%
O C˄hl`g\i„X^`kXlZ_Xe^\d\ek%
O Le\
Gi„ZXlk`fej~gi\e[i\
O Gi\e[i\[\j\e^X^\d\ekjiX`jfeeXYc\j\ki„Xc`$
D„k_f[fcf^`\\kZfej\`cj
jXYc\j[Xejc\ZX[i\[lsprint%
U C\ kiXmX`c [ËXek`Z`gXk`fe [l sprint ~ m\e`i
g\lki\gi„j\ek\igcljfldf`ej('[lk\dgj
[\c˄hl`g\%
Ç(/*Ç
O >Xi[\ile\gifm`j`fe[\Z_Xi^\jgfligi\e[i\\e
Zfdgk\c\j`dgi„mlj%
CXi„le`fe[\gcXe`ÔZXk`fe[\sprint
;[email protected]<I. C8DyK?F;<J:ILD
[email protected]
.)
CXd†c„\hlfk`[`\ee\
G8EE<8L;Ë[email protected]:?8><DLI8CGIyJ<EK8EKC<JSTORIES
;LSPRINT<KCË8M8E:<D<EK;<JKI8M8LO
Jgi`ek)1[„Ylkc\'(&'*#]`ec\(,&'*
Stories
<ekXekhl\Zfekic\li
[\^\jk`fe#a\mfl[iX`j
gflmf`i[`jgfj\i[\j
Z_`]]i\j[\m\ek\X]`e
[˄m`k\ile\jX`j`\
dXel\cc\%%%
<ekXekhl\
Zfdd\iZ`Xc#a\
mfl[iX`j%%%
Á]X`i\
<eZflij
KZ_\~]X`i\
KZ_\~]X`i\
KZ_\~]X`i\
KZ_\~]X`i\
=`e`
KZ_\~]X`i\
FYjkXZc\j
I\mf`ic\
gifYc d\oo
KZ_\~]X`i\
KZ_\~]X`i\
<ekXekhl\
i\jgfejXYc\[\cX
Zfddle`ZXk`fe%%%
KZ_\~]X`i\
KZ_\~]X`i\
I„jld„
Insight
8lhlfk`[`\e#le\i„le`fe#cXd†c„\hlfk`[`\ee\
daily Scrum #g\id\kXlo[„m\cfgg\lij[\]X`i\
legf`ek[\Zffi[`eXk`fejlic\jkZ_\j\eZflij
\kjlic\j[`]ÔZlck„ji\eZfeki„\j%:\kk\i„le`fe
[li\(,d`elk\jXldXo`dld%C\Scrum master
jËXjjli\hl\cXi„le`feX`kc`\l~_\li\Ôo\%C\
gifgi`„kX`i\[lgif[l`keË\jkgXjgi„j\ek%
Á kfli [\ ic\# Z_Xhl\ d\dYi\ i„gfe[ ~
*hl\jk`fej1
■ HlËX`$a\]X`k_`\i6
■ Hl\[f`j$a\]X`i\Xlafli[Ë_l`6
■ Hl\cc\jjfekc\j[`]ÔZlck„ji\eZfeki„\j6
C\ kfli [\ gXifc\ [f`k †ki\ jZilg
lc\lj\d\ek
i\jg\Zk„gfli„m`k\ihl\cXd†c„\e\[„i`m\jli
[\j[`jZljj`fejk\Z_e`hl\j\k[„gXjj\cXc`d`k\
[\(,d`elk\j%J`c\Y\jf`ejË\e]X`kj\ek`i#[\j
[`jZljj`fejjfekXcfijd\e„\jc`Yi\d\ekXgi j
cXd†c„\%
Every day, a meeting, the daily scrum, allows
developers to make a focal point of current tasks
and difficulties. The meeting lasts 15 minutes.
The ScrumMaster ensures that the meeting
takes place at a fixed time. The product owner
is not present.
Taking turns, each member answers 3 questions:
■What did I do yesterday ?
■What should I do today ?
■What are the difficulties ?
Speech turn must be strictly respected to avoid
the scrum to drift to technical discussions that
would go beyond the limit of 15 minutes.
Ç(/+Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U D\jli\icËXmXeZ\d\ek[\jkZ_\jhl`„kX`\ek
gi„ml\jcfij[\cXd†c„\gi„Z„[\ek\%
U G\id\kki\cË\e^X^\d\ek[\Z_Xhl\„hl`g
`\i
[\mXekj\jgX`ij#jlic\kiXm
X`chlË`cmXi„Xc`j\i
[XejcXaflie„\%
U @[\ek`Ô\i \k c\m\i c\j fYjkXZc\j hl` ]i\`e\ek
cËXmXeZ\d\ek[lgifa\k%
U G\id\kki\~c˄hl`g\[\j\jpeZ_ife`j\ijli
c\jfYa\Zk`]j[lsprint#\kjlijXZXgXZ `k„~c\j
Xkk\`e[i\%
:fek\ok\
© Dunod – Toute reproduction non autorisée est un délit.
CX d†c„\ \jk ~ fi^Xe`j\i hlfk`[`\ee\d\ek
[Xejc\sprint#jXl]c\gi\d
`\i\kc\[\ie
`\iafli
[l sprint# hl` jfek [„[`„j ~ [ËXlki\j i„le`fej
gcXe`ÔZXk`fe[lsprint#\ki\ml\[\sprint %
e` i\ \k [\ [„gXjj\i c\ hlXik [Ë_\li\ [„[`„ ~
cXd†c„\ %
U =X`i\ c\ gf`ek jli cËXkk\`ek\ [\j fYa\Zk`]j [l
sprint% @c \jk gfjj`Yc\ ~ Z\ k`ki\ [ËXaflk \i le\ « No Scrum, no
hlXki` d\ hl\jk`fe Xl Zflij [\ cX d†c„\ 1 win », un rugbyman
½ Zfdgk\k\el[\cËXmXeZ\d\ekXZkl\c#c\Ylk aguerri.
[lsprintj\iX$k$`cXkk\`ek6¾
U Gi\e[i\le\[„Z`j `fejlicXjl`k\[l sprint1
Ç :fek`el\iZfdd\gi„ml
Ç 8[Xgk\ic\ sprint%
Ç 8ii†k\ic\sprint1j`c˄hl`g\Zfej`[ i\hlË\cc\
e\j\iXgXj\eZXgXZ`k„[\c`mi\ile\story\k
[\[„dfeki\ihlf`hl\Z\jf`k%
Ç E„^fZ`\iXm\Zc\ product ownergflijXmf`i
hl\cc\ story g\lk †ki\ \ec\m„\ [l sprint 1 j`
c˄hl`g\g\ej\hl\kflk\jc\jjkfi`\jgi„ml\j
`e`k`Xc\d\eke\gfliifekgXj†ki\c`mi„\j%
Ç 8aflk\ile\eflm\cc\story1j`c˄hl`g\Zfej`$
[ i\hlË\cc\g\lkÔe`ikflk\jc\jstoriesXmXek
cXÔe[lsprint%
:fdd\ekcËlk`c`j\i6
D„k_f[fcf^`\\kZfej\`cj
ykXg\j
:\kk\ i„le`fe X le Ylk [\ jpeZ_ife`jXk`fe
gflic˄hl`g\\ke\[f`kgXj†ki\m„Zl\Zfdd\
le i\gfik`e^ [ËXZk`m`k„% :Ë\jk c\ e`m\Xl hlfk`$
[`\e[lgi`eZ`g\½inspection and adaptation¾
[\JZild% O
U J\i„le`iKflk\jc\jg\ijfee\j[\c˄hl`g\
[f`m\ek †ki\ gi„j \ek\j# [\Yflk \k \e Z\iZc\#
j` gfjj`Yc\ ~ le \e[if`k hl` g\id
\kk\ ~ kflk
c\dfe[\[\m`jlXc`j\icË\ej\dYc\[\jkZ_\j%
Á kfli [\ ic\# Z_Xhl\ d\dYi\ [\ c˄hl`g\
i„gfe[~*hl\jk`fej1
Ç HlË\jk$Z\ hl\ aËX` ]X`k [\gl`j c\ [\ie`\i
JZild&cX[\ie` i\d†c„\_`\i 6
Ç HlË\jk$Z\ hl\ a\ Zfdgk\ ]X`i\ aljhlËXl gif$
Z_X`eJZildXlafli[Ë_l` 6
Ç Hl\cc\jjfekc\j[`]Ô
Zlck„jhl\a\i\eZ feki\
\khl`d\]i\`e\ek[XejdfekiXmX`c6
Kflk\Xlki\g\ijfee\[\c˄hl`g\g\lk„Zflk\i#
dX`j gXj `ek\im\e`i% ;Xej c\ ZXj [\ i„gfej\j
mX^l\j ~ cX kif`j ` d\ hl\jk`fe ½ a\ jl`j Ycf$
hl„gXic\product owner¾ #c\Scrum master
[f`k i\Z_\iZ_\i c\j miX`\j [`]Ô
Zlck„j \k c\j
\ogc`Z`k\i ZcX`i\d\ek \o 1 ½ aËXkk\e[j c\ Z_f`o
[lproduct ownerjli[\lofgk`fejhl\a\cl`X`
gifgfj„\jjlicXstory(*¾ %C\jjfclk `fejgfli
c\m\i Z\j fYjkXZc\j e\ jfek gXj ~ [`jZlk\i \e
i„le`feXli`jhl\j`efe[\gfccl\iZ\kk\[\i$
Ç(/,Ç
8mXekX^\j
O I„le`fei`kl\cc\hl`Z`d\ek\c˄hl`g\#\kg\id
\k
[\jl`mi\c˄kXk[ËXmXeZ\d\ek[\jkZ_\j%
[\ c˄e\i^`\ ~ c˄hl`g\ gfli cX afli$
e„\%
O I\[fee\i
Gi„ZXlk`fej~gi\e[i\
O E\
gXj gi\e[i\ [Ë\e^X^\d\ek [„iX`jfeeXYc\
jlicXd†c„\jl`m
Xek\%E\gXj[„gXjj \ilehlXik
[Ë_\li\%
CXd†c„\hlfk`[`\ee\
Gflihlf`cËlk`c`j\i6
[email protected]
.)
[email protected]
.*
CXi\ml\[\sprint
J:?yD8;<[email protected];[email protected];<[email protected]
[email protected];[email protected]<G<E;8EKC<SPRINT
8aljk\ic\
gcXe[\
release
:XcZlc\icX
m„cfZ`k„[lsprint
<]]\Zkl\icX[„dfejkiXk`fe\e
`dgc`hlXekc\jgXik`Z`gXekj
IXgg\c\ic\jfYa\Zk`]j[lsprint
c`jk\[\jjkfi`\jgi„ml\j\k
gi„j\ek„\jcfij[\cXi\ml\ Gi„gXi\icX
[„dfejkiXk`fe
cf^`jk`hl\"
\em`ifee\d\ek
I„jld„
Insight
CËfYa\Zk`][\cXi\ml\[\jgi`ek\jk[\mXc`[\i
c\ cf^`Z`\c hl` X „k„ gif[l`k g\e[Xek c\ jgi`ek%
C˄hl`g\Zfdd\eZ\gXi„efeZ\ic\j`k\dj[l
ZXie\k[\gif[l`khlË\cc\Xi„Xc`j„j%<cc\\]]\Z$
kl\ \ejl`k\ le\ [„dfejkiXk`fe [l cf^`Z`\c
gif[l`k%:Ë\jkjlicXYXj\[\Z\kk\[„dfejk iX$
k`fehl\c\[`i\Zk\li[\gif[l`kmXc`[\Z_Xhl\
]feZk`feeXc`k„gcXe`Ԅ\gfliZ\sprint%
Le\ ]f`j c\ Y`cXe [l sprint i„Xc`j„# c˄hl`g\ \k
c\gifgi`„kX`i\[\gif[l`kgifgfj\ek[\jXd„$
eX^\d\ekj jli c\ ZXie\k [l gif[l`k \k jli cX
gcXe`ÔZXk`fegifm`jf`i\[\cXrelease%@c\jkgif$
YXYc\ hlË~ Z\ dfd\ek [\j `k\dj jf`\ek Xafl$
k„j#df[`Ԅjfli„$\jk`d„j#\eZfej„hl\eZ\[\
Z\hl`X„k„[„Zflm\ik%
The purpose of the sprint review is to validate
the software that was produced during the
sprint. The team begins by setting out the
items of the product backlog it has made. It
then performs a demonstration of software. It
is based on the demonstration that the product
manager validates each planned feature.
Afterwards, the team and product owner
suggest accommodation on the product
backlog and the provisional release planning.
It is likely at this time that items are added,
changed or reassessed as a result of what has
been discovered.
Ç(/-Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U MXc`[\icË`eZi„d\ek[\jfclk`fe\kcXjfclk`fe
^cfYXc\hl`\e[„Zflc\ hl`X„k„gif[l`kg\e$
[Xekc\sprint%
U :feeXŠki\c˄kXk[Ëlegifa\k#XÔe[\[„Z`[\i[\j
XZk`fej~d\kki\\eÅlmi\gflijXgflijl`k\%
:fek\ok\
CX i\ml\ [\ sprint j\ [„iflc\ ~ cX Ôe [\
Z_Xhl\ sprint# \k [li\ Xl dXo`d
ld + _\li\j
gfli c\j sprints [Ë( df`j ) _\li\j gfli Z\lo
[\)j\dX`e\j %
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U Gi„gXi\i cX [„dfejkiXk`fe 1 m„i`Ô\i hl\
kflk\j c\j Zfe[`k `fej dXk„i `\cc\j \k cf^`j$
k`hl\j jfek i„le`\j gfli gflm
f`i gifZ„[\i ~
le\ [„dfejkiXk`fe gifYXek\ [\ Z\ hl` X „k„
c`mi„ \o 1 Zfee\o`fej i„j\Xl j` e„Z\jjX`i\ #
\k `dX^`e\i le jZ„eXi`f [\ [„dfejkiXk`fe c\
gclj gifZ_\ gfjj`Yc\ [Ële\ j`klXk`fe [\ gif$
[lZk`fei„\cc\%
U I„le`i c˄hl`g\ „k\e[l\ [fek c\ Scrum
master \k c\ product owner # X`ej` hl\
cË\ej\dYc\ [\j gXik `\j gi\eXek\j ZfeZ\ie„\j
gXic\gifa\k%
U IXgg\c\i c\j fYa\Zk `]j [l sprint 1 ZË\jk Xl
product owner [\ iXgg\c\i cX c`jk\ [\j stories
hl`Ô^liX`\ek[Xejc\g„i`d ki\gi„mlcfij[\
cXi„le`fe[\gcXe`ÔZXk`fe[\sprint%
U C˄hl`g\ Zfdd\eZ\ Xcfij gXi „efeZ \i c\j
`k\dj[lZXie\k[\gif[l`khlË\cc\Xi„Xc`j„j%
U <cc\ \]]\Zkl\ \ejl`k\ le\ [„dfejkiXk`fe [l
cf^`Z`\cgif[l`k#storygXistory%:Ë\jkjlicXYXj\
[\ Z\kk\ [„dfejkiXk`fe hl\ c\ product owner
mXc`[\ Z_Xhl\ ]feZk`feeXc`k„ gcXe`Ԅ\ gfli Z\
sprint%C\jgXik`Z`gXekj[\Z\kk\i\ml\g\lm\ek
gfj\i[\jhl\jk`fej\kkiXejd\kki\c\li]\\[YXZb
~c˄hl`g\%C\jgifg
fj`k`fej&[\dXe[\j[\Z_Xe$
^\d\ekhl`„dXe\ek[\Z\]\\[YXZbm`\e[ifek
\ei`Z_`ic\backlog[\gif[l`k%
U :XcZlc\i cX m„cfZ`k„ [l sprint \e ]X`jXek cX
jfdd\ [\ kflj c\j gf`ekj Xkki`Yl„j ~ Z_Xhl\
storyÔe`\%
U Le\ ]f`j c\ Y`cXe [l sprint i„Xc`j„# c˄hl`g\
\k c\ product owner gifgfj\ek [\j Xd„eX^\$
d\ekjjlic\ZXie\k[lgif[l`k\kjlicXgcXe`$
ÔZXk`fegifm`jf`i\[\cXrelease%@c\jkgifYXYc\
hlË~ Z\ dfd\ek [\j `k\dj jf`\ek Xaflk„j#
df[`Ԅjfli„$\jk`d„j#\eZfej„h
l\eZ\[\Z\
hl`X„k„[„Zflm\ik%
La revue vise
à « démontrer »
ce qui a été réalisé
pour mieux
préparer la suite
du projet.
D„k_f[fcf^`\\kZfej\`cj
U @c \jk Yfe [Ë`em`k\i le dXo`dld [\ gXik`\j
gi\eXek\j# kflk \e \ogc`hlXek hl\ ZË\jk ~ cX
[„dfejkiXk`fe [Ële gif[l`k gXik`\c \k g\lk$
†ki\`dgXi]X`k ~cXhl\cc\\cc\jmfekXjj`jk \i%
JË`c\o`jk\lei`jhl\[\]iljkiXk`fegXiiXggfik
~ƒX#c\d`\lo\jk[\c\j]fid\i~JZild
U J\lc\j c\j stories Zfdgc k\d\ek Ôe`\j jfek
gi„j \ek„\jcfij[\Z\kk\i\ml\[\sprint#Z\hl`
g\id\k[ËXmf`ileYfe`e[`ZXk\li[\cËXmXeZ\$
d\ek[lgifa\k%
U @c\jkZfej\`cc„hl\Z\jf`kc\ product owner
hl` gifZ [\ cl`$d†d\ ~ cX [„dfejk iXk`fe [\
Z_Xhl\ jkfip 1 ZË\jk le \oZ\cc\ek dfp\e [\
cË`dgc`hl\i\eXdfek O
Ç(/.Ç
8mXekX^\j
O :Ë\jk cX i„le`fe \jj\ek`\cc\ jli c\ gif[
l`k 1 \cc\
g\id\k [\ jlggi`d\i c\j ½ Zfd`k„j ¾ [\ g`cf$
kX^\#[\jl`m`¿ %
O :\kk\ i„le`fe g\id\k [˄m`k\i [\ ]X`i\ le
Zfdgk\$i\e[l ]Xjk`[`\lo jli c˄kXk [ËXmXeZ\$
d\ek [l gif[l`k# [Xej cX d\jli\ f“ cË\ej\dYc\
[\jgXik`\jgi\eXek\j\efekmlle\[„dfejkiX$
k`fe\e[`i\Zk%
Gi„ZXlk`fej~gi\e[i\
O GXic\i[\j storiesZ\hl`X„k„c`mi„
#\kgXj[\j
kZ_\jZ\hl`X„k„]X`k %
O Jfcc`Z`k\i le dXo`dld [\ ]\\[YXZbj gfli \ei`$
Z_`ic\backlog[\gif[l`k%
CXi\ml\[\sprint
Gflihlf`cËlk`c`j\i6
[email protected]
.*
[email protected]
.+
C\burndown chart[\sprint
>[email protected]<;<BURNDOWN;ËLE<[email protected]<;<
+;yM<CFGG<LIJ#GFLILESPRINT;<*J<[email protected]<J
-''
,''
+''
*''
Burndowngi„ml
\e_\li\j Burndowni„Xc`j„
\e_\li\j )''
Afli(,
Afli(+
Afli(*
Afli()
Afli((
Afli('
Afli0
Afli/
Afli.
Afli-
Afli,
Afli+
Afli*
Afli)
Afli(
'
<jk`d„
(''
I„jld„
Insight
Le burndown chart[\sprint est un graphique
actualisé tous les jours dans le cadre de la
mêlée, montrant la tendance de l’avancement
dans la réalisation des tâches du backlog de
sprint.
@c dfeki\ Xlo „hl`g`\ij cËlk`c`k„ [\ [\dXe[\i
kflj c\j aflij c˄kXk [\ cËXmXeZ\d\ek [\j kiX$
mXlo#ZXiZ\j`e]fidXk`fej[fee„\jjfek`dd„$
[`Xk\d\ekX]ÔZ_„\j#\kXZZ\jj`Yc\j~kflk\jc\j
gXik`\j gi\eXek\j [l gifa\k# [fek c\ gifgi`„$
kX`i\ [l gif[l`k @c Zfeki`Yl\ [feZ ~ cX d`j\
jfljk\ej`fe\k\e„e\i^`\[\c˄hl`g\%
The sprint burndown chart is a graph updated
every day through the scrum meeting, showing
the trend of progress in achieving the tasks of
the sprint backlog.
It shows the team members the utility to report
every day on the state of progress, because
these information are immediately displayed
and accessible to all project stakeholders,
including the product owner! It thus contributes
to energize the team.
Ç(//Ç
;[email protected]<I. C8DyK?F;<J:ILD
Gflihlf`cËlk`c`j\i6
FYa\Zk`]
U ;`jgfj\i [Ële\ m`j`fe iXg`[\ [\ cËXmXeZ\$
d\ek[Ëlesprint%
U DXk„i`Xc`j\i cX g\i]fidXeZ\ Zfcc\Zk`m\ [\
c˄hl`g\# \k i\d\kki\ [l gf`[j Xl Zfcc\Zk`]#
Xcfij hl\ c\j g\i]fidXeZ\j `e[`m`[l\cc\j jfek
eXkli\cc\d\ekXggi„Z`„\jXlÔc[\jd†c„\j%
:fek\ok\
C\ burndown chart [\ jgi`ek \jk d`j ~ afli ~
cË`jjl\[\Z_Xhl\JZildd†c„\hlfk`[`\ee\ %
U ;Xej le [\lo` d\ k\dgj \k j` kflk mX
Y`\e # cX [\jZ\ek\ jËXZZ„c i\# aljhlË~ [\m\$
e`ig`jk\ef`i\
@c\o`jk\*mXi`Xek\j~Z\kflk`c1
Ç c\ burndown\ekZ_\j#Zfejkil`kjlicXYXj\
[\jkZ_\ji\jkXek~]X`i\[Xejc\sprint2
Ç c\burndown\estories#Zfejkil`k~gXik`i[\j
jkfi`\ji\jkXek~c`mi\i[Xejc\sprint2
Ç c\ burndown\egf`ekj#Zfejkil`kjlic\kfkXc
[\jgf`ekj[\jjkfi`\ji\jkXek~c`mi\i%
U @c \jk „^Xc\d\ek gfjj`Yc\ [\ Z_f`j`i le\
i\gi„j\ekXk`fe XjZ\e[Xek\# Xgg\c„\ burnup
chart efkXdd\ek gfli `ccljk i\i c\ kfkXc [\j
storiesgif[l`k\j\eZflij[\jgi`ek % O
[email protected]
.+
Le Ylie[fne
Z_Xik peut être
représenté sous
la forme de Ylielg,
pour ceux qui
préfèrent les côtes
aux descentes !
:fdd\ekcËlk`c`j\i6
8mXekX^\j
O C\ burndown
chart [\ sprint \jk le `e[`ZXk\li
m`jl\c[\cXhlXek `k„[\kiXm
X`chl`i\jk\k_„fi `$
hl\d\ek~]X`i\gflik\id`e\ic\sprint%
O @cgfljj\~i„$\jk`d\ihlfk`[`\ee\d\ekc\i\jk\
~]X`i\%
D„k_f[fcf^`\\kZfej\`cj
U Ki j jflm\ek# [Xej cX gi\d` i\ gXik`\ [l
burndown chart[\sprint#cX½[\jZ\ek\¾\jk
[flZ\# \k `c Xii`m\ d†d\ hl\ ƒX e\ [\jZ\e[\
gXj [l kflk% :\cX \jk c`„ ~ cX [„Zflm\ik\ [\
eflm\cc\jkZ_\j\e[„dXiiX^\[\sprint#fl~
Z\ikX`e\jkZ_\jZfdd\eZ „\jhl`j\i„m c\ek
gcljZfdgc`hl„\jhl\gi„ml%
Ç(/0Ç
Gi„ZXlk`fej~gi\e[i\
O C\
burndown chart [\ sprint e\ dfeki\ gXj
cËXmXeZ\d\ek [l sprint gXi iXggfik Xlo fYa\Z$
k`]jhl`cl`fek„k„Xjj`^e„jfee\mf`kgXjj`c\j
storiesjfekk\id`e„\j %
C\burndown chart[\sprint
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
U @e`k`Xc`j\i c\ burndown chart \e [„Ylk [\
sprint# \e gfj`k`feeXek c˄Z_\cc\ [\ k\dgj \e
XYjZ`jj\# \k c\ efdYi\ [Ë_\li\j kfkXc ~ gif$
[l`i\ gXi c˄hl`g\ \e Zflij [\ sprint \e
fi[fee„\%C\^iXg_\g\lk†ki\[\jj `e„jlile
jlggfikm`jl\cpaperboard flZfejkil`k~gXi$
k`i[ËlekXYc\li%
U 8e`d\icXd†c„\hlfk`[`\ee\%
U ;\dXe[\ic\i\jk\~]X`i\~Z_XZle[\j„hl`$
g`\ij%:XcZlc\ic\i\jk\~]X`i\kfkXc[\jkZ_\j
[lsprint%
U Gfj`k`fee\i le eflm\Xl gf`ek jli c\ ^iX$
g_`hl\#j\cfec\jZffi[fee„\jjl`mXek\j1
Ç XYjZ`jj\j1[Xk\[lafli2
Ç fi[fee„\j 1 jfdd\ [l i\jk\ ~ ]X`i\ [\j
kZ_\j%
U KiXZ\ile\c`^e\\eki\c\gf`ekgi„Z „[\ek\k
c\eflm\Xlgf`ek%
[email protected]
.,
CXi„kifjg\Zk`m\[\sprint
LE<[email protected];ËLE<?<LI<[email protected]<IC<[email protected]<J
;<CË[email protected]<CFIJ;[email protected]
›:\hl`jË\jkY`\egXjj„6
›:\hl`jË\jkdXcgXjj„6
›:\hl\c˄hl`g\gfliiX`k
Xd„c`fi\i6
@ek„^iXk`fe
[Ële\Xd„c`fiXk`fe
[Xejc\sprintjl`mXek
@[„\j
[ËXd„c`fiXk`fe
9`cXe[ljgi`ek
;
:
:
`fe
iXk i\
f
`
„c kX`
8d i`fi`
g
9
I„jld„
Insight
CX i„kifjg\Zk`m\ [\ sprint m`j\ ~ Xd„c`fi\i
c\j]Xƒfej[\]X`i\[\c˄hl`g\#\eZXg`kXc`jXek
jlicË\og„i`\eZ\[Ëlesprinthl`j\k\id`e\%<cc\
gXjj\[feZgXi*k\dgj]fikj1
■ Y`cXe[\jdf[\j[\]feZk`fee\d\ekX[fgk„j
cfij[lsprint2
■ `[\ek`ÔZXk`fe\ki\^iflg\d\ek[\jXd„c`fiX$
k`fejgfjj`Yc\j2
■ Z_f`o [\ cËXd„c`fiXk`fe gi`fi`kX`i\ \k gcXe`$
ÔZXk`fe [\ jX d`j\ \e Ålmi\ cfij [l sprint
jl`mXek%
The sprint retrospective aims to improve the
ways of working of the team, capitalizing on the
experience of the last sprint. It therefore passes
through 3 key moments:
■review operating procedures adopted in the
sprint;
■identification and grouping of possible improvements;
■choice of improvements to implement in the
next sprint.
Ç(0'Ç
;[email protected]<I. C8DyK?F;<J:ILD
FYa\Zk`]
U :Xg`kXc`j\i jli Z\ hl` ]feZk`fee\ Y`\e [Xej
c˄hl`g\%
U I\e]fiZ\i cË\jk`d\ [\ jf` [\ c˄hl`g\ gXi cX
gi`j\[\ZfejZ`\eZ\[\jX½dXkli`k„¾%
U ym`k\i [\ i\gif[l`i\ Z\ikX`e\j \ii\lij [Xej
c\jsprintsjl`mXekj%
:fek\ok\
:\kk\ i„le`fe [Ële\ _\li\ \e dfp\ee\ j\
[„iflc\ jpjk„dXk`hl\d\ek ~ cX Ôe [\ Z_Xhl\
sprint# \k [Xej le jflZ` [Ë\]ÔZXZ`k„# \cc\ g\lk
†ki\X[fjj„\~cXi\ml\[\sprint%
:fdd\ekcËlk`c`j\i6
© Dunod – Toute reproduction non autorisée est un délit.
ykXg\j
=X`i\c\Y`cXe[lsprintgXjj„1Z\hl`jË\jkY`\e
gXjj„# Z\ hl` jË\jk dXc gXjj„# Z\ hl\ c˄hl`g\
gfliiX`k Xd„c`fi\i% :\ Y`cXe g\lk j\ ]X`i\ \e
i\kiXƒXekc\j„m„e\d\ekjZc„j[lsprint#[Xej
cËfi[i\Z_ifefcf^`hl\%
=X`i\ „d\i^\i c\j `[„\j [ËXd„c`fiXk`fe% :\
i\Zl\`c g\lk j\ ]X`i\ [\ ]Xƒfe ki j flm\ik\ \k
fiXc\ jflj cX ]fid\ [Ële brainstorming# dX`j
g\lk „^Xc\d\ek j\ kiX`k\i jflj cX ]fid\ [Ële
brainwriting1 ~ gXik`i [Ële\ gi\d` i\ `[„\
„d`j\gXi„Zi`kgXilegXik`Z`gXek\kkiXejd`j\
~ le Xlki\ gXik `Z`gXek# Z_XZle i\Yfe[`k kfl$
aflijgXi„Zi`kjlicË`[„\gi„Z „[\dd\ek„d`j\
aljhlË~ „gl`j\d\ek [\j `[„\j% C\j `[„\j jfek
\ejl`k\c`jk„\j~kfljc\jgXik`Z`gXekj%
I\^iflg\i c\j `[„\j [ËXd„c`fiXk`fe jflj cX
]fid\[Ële[`X^iXdd\[ËX]Ôe`k„jfld„k_f[\
BA# [l efd [\ jfe Xlk\li BXnXb`kX A`if % :\
[\ie`\i g\id\k [\ d\kki\ \e cld` i\ [\j
ZXk„^fi`\j [Ë`[„\j \k [\ ]XZ`c`k\i c\ kiXm
X`c [\
j„c\Zk`fe [\j `[„\j g\ik`e\ek\j% :\ kiXmX`c [\
i\^iflg\d\ek Zfcc\Zk`] \jk ]XZ`c`k„ gXi cËlk`c`$
jXk`fe[\Gfjk$`k%
@[\ek`Ô\i cËXd„c`fiXk`fe gi`fi`kX`i\ 1 XÔe hl\
Z_XZle j\ j\ek\ `dgc`hl„ [Xej Z\ Z_f`o# [fe$
e\i le ZXg`kXc [\ (* gf`ekj ~ Z_Xhl\ gXik`$
Z`gXek#\ec\li[feeXekcXZfej`^e\jl`mXek\1
½ mflj Xm\q cX gfjj `Y`c`k„ [\ d`j\i Z\j gf`ekj
jli c\j * Xd„c`fiXk`fej hl` mflj j\dYc\ek c\j
gclj g\ik`e\ek\j 1 0 gf`ekj gfli mfki\ Zflg
[\ ZÅli# * gf`ekj gfli cX jl`mXek\# \k ( gf`ek
gfli cX [\ie` i\ ¾% :fdgkXY`c`j\i cË\ej\dYc\
[\j gf`ekj i\Zl\`cc`j gXi Z_Xhl\ Xd„c`fiXk`fe
gfli i\g„i\i Z\cc\ hl` \jk Zfej`[„i„\ Zfdd\
gi`fi`kX`i\%
GcXe`Ô\icË`ek„^iXk`fe[\cËXd„c`fiXk`fe[Xejc\
sprintjl`mXek#\e`[\ek`ÔXekkflk\jc\jkZ_\j
e„Z\jjX`i\j~jXd`j\\eÅlmi\%
Les améliorations
à apporter peuvent
concerner la
définition des rôles,
la façon d’appliquer
les pratiques,
les outils à adapter
ou à utiliser.
D„k_f[fcf^`\\kZfej\`cj
U @c\jk`e[`jg\ejXYc\hl\c\Zc`dXkXjjfZ`„~cX
i„kifjg\Zk`m\ jf`k Y`\em\`ccXek# \k kflie„ m\ij
c\gif^i j]lkli%
U 8Ôehl\cXi„kifjg\Zk`m\e\kflie\gXj~cX
½ Z_Xjj\ Xlo jfiZ` i\j ¾# `c \jk Zfej\`cc„ [\
gXic\i Xljj` Y`\e [\ Z\ hl` mX Y`\e hl\ [\ Z\
hl`e\mXgXj
U @c \jk „^Xc\d\ek al[`Z`\lo [\ d\e\i le\
i„kifjg\Zk`m\ gclj gfljj„\ \e Ôe [\ release#
XÔe[\gi„gXi\icXreleasejl`mXek\% O
Ç(0(Ç
8mXekX^\j
O @c
jËX^`k [Ële\ miX`\ [„dXiZ_\ [ËXd„c`fiXk`fe
Zfek`el\%
Gi„ZXlk`fej~gi\e[i\
O E\
gXj Z_\iZ_\i ~ kflk Xd„c`fi\i [Ële Zflg 1
d`\lo mXlk j\ ]fZXc`j\i jli le\ Xd„c`fiXk`fe
ZfeZi k\ hl` g\lk †ki\ d`j\ \e Ålmi\ [Xej c\
sprintjl`mXek%
CXi„kifjg\Zk`m\[\sprint
Gflihlf`cËlk`c`j\i6
[email protected]
.,
C89FáK<Á[email protected];<[email protected]@FEE<CJKFLK;<[email protected]<
Téléchargement
Explore flashcards