1. Vacancy Information Vacancy Announcement: DJIBOUTI-2020-013 Position Title: Work Control Clerk (All interested applicants) Series: 1205 Grade: 6 Location(s): Djibouti, DJ 2. Personal Information Name: HASSAN ALI Email: [email protected] Telephone 1: Mobile - 253778314283 3. Eligibility Questions PERSONAL INFORMATION 1.Does your relative work in this Embassy or Consulate? Answer: No NOTE: Relative is a husband, wife, domestic partner, member of household, father, father-in-law, stepfather, mother, mother-in-law, stepmother, son, son-in-law, stepson, daughter, daughter-in-law, stepdaughter, brother, brother-in-law, half-brother, sister, sister-in-law, half-sister, uncle, aunt, first cousin, nephew, or niece. 2.Are you able to legally work in this country? Answer: Yes NOTE: U.S. Government does not sponsor work visas unless specified on the Vacancy Announcement. 3.If this job includes driving a U.S. Government vehicle, do you have a current and valid driver's license? Answer: Yes CITIZENSHIP Select all that apply and include the required documents (as stated) with the application. Additional documents may be requested by HR at the interview phase. 4.Are you a U.S. citizen listed on the travel orders or approved OF-126 (or other agency equivalent) of a direct hire FS, CS, or uniformed service member assigned (not TDY) to this U.S. Mission and under Chief of Mission authority, or to an office of the American Institute in Taiwan? Answer: No 4. Education & Experience Education Do you have any education you would like to include?: Yes 1. Education Education Level: School Name: Graduate université de djibouti Attended From: Month: 09 Year: 2013 Attended To: Month: 07 Year: 2016 Education Duration: Location: Degree / Diploma / Certification: Major Subject: Did you Graduate?: 2 years 10 months Djibouti licence appliquée énergétique et énergie renouvelable Yes 2. Education Education Level: School Name: Attended From: Attended To: Education Duration: Location: Degree / Diploma / Certification: Major Subject: Did you Graduate?: Graduate Institut International d'Ingénierie de l'Eau et de l'Environnement (2iE) Month: 01 Year: 2019 Current 1 year 6 months Ouagadougou la capitale du Burkina Faso. master gestion infrastructure service,génie civil,énergie et eau No Work Experience Do you have any work experience you would like to Yes include?: 1. Work Experience Job Title: Job Type: Employed From: Employed To: Work Duration: Employer Name: Employer Address: Employer Phone Number: Salary: Salary Currency: Salary Frequency: Hours Per Week: Supervisor Name: Supervisory Responsibilities?: Main Duties & Responsibilities: Reason for Leaving: laborantin en génie électrique Full Time Month: 01 Year: 2017 Current 3 years 6 months université de Djibouti Campus de Balbala | Croisement RN2-RN5 77813668 110000 DJF - Djiboutian Franc per month 8 ahmed houssein youssouf Yes directeur des études électrique et de donnés Au sein de mon bureau actuel et étant le responsable du laboratoire, les ressources financières et matérielles sont limitées. J’aimerais être en mesure d’assurer l’approvisionnement et la gestion adéquatement et de faire mon travail de manière efficace, mais c’est malheureusement impossible avec les outils mis à notre disposition. J’aimerais donc faire partie d’une compagnie offrant un environnement de travail plus structuré, et plus grand, qui offre plus de ressources à ses employés Languages 1. Language Language: ENGLISH Speaking: Limited Knowledge Reading: Good Working Knowledge Writing: Good Working Knowledge 2. Language Language: FRENCH Speaking: Fluent Reading: Fluent Writing: Fluent 3. Language Language: ARABIC (SAUDI) Speaking: Limited Knowledge Reading: Good Working Knowledge Writing: Good Working Knowledge 4. Language Language: SOMALI Speaking: Fluent Reading: Good Working Knowledge Writing: Good Working Knowledge Additional Information 5.Vacancy Questions All grades responses 1.Are you able to legally work in this country? Answer: Yes Follow-up Questions 1.If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section) Answer: I am a citizen of this country. 2.Are you a current employee of this mission/consulate? Answer: No 3.Are you a former employee of this mission/consulate? Answer: No 4.Do you have the required education as stated in the Vacancy Announcement? Answer: Yes 5.What is the highest level of education you have completed? Answer: Masters or Equivalent 6.Do you have the required experience as stated in the Vacancy Announcement? Answer: Yes 7.Do you have the required language level (s) for the listed language (s) in this vacancy announcement? Answer: Yes 8.Where did you first see/hear about this position? Answer: U.S. Mission Website 9.Please specify the name of where you saw/heard about this position: Answer: Quartier 7bis 10.What information have you solicited from customers regarding work order requests? Answer: Missing order information Answer: Customer satisfaction Answer: Scheduling options 11.Have you directed the work of maintenance technicians to resolve emergency work order requests? Answer: Yes 12.Which customer complaints have you resolved related to maintenance and repair work orders? Answer: Poor quality work Answer: Slow response to emergencies Answer: Inaccurate work orders 13.Which documents have you written? Answer: Inspection reports Answer: Maintenance reports Answer: Procurement requests 14.Which order entry or work order processing tasks have you performed? Answer: Clarified customer requests as needed 15.Which order entry or work order processing tasks have you performed? Answer: Ensured quality of maintenance services Answer: Prepared an inspection report 16.Which order entry or work order processing tasks have you performed? Answer: Responded to customer complaints Answer: Asked departments to respond to customer requests Answer: Gathered records and prepared reports for management 17.Select the customer issues regarding work orders that you resolved. Answer: Non-technical inquiries (e.g., scheduling) Answer: Technical inquiries (e.g., work performed) Answer: General complaints (e.g., timeliness) Answer: Ongoing issues unresolved after service 18.Which administrative tasks have you performed? Answer: Answered telephone calls for my team Answer: Taken messages for my team Answer: Directed technical questions to appropriate parties Answer: Arranged work with various parties Answer: Contacted others to receive or provide information 19.Which administrative tasks have you performed? Answer: Greeted visitors or callers Answer: Directed visitors or callers to an individual/resource Answer: Maintained schedules and event calendars Answer: Completed forms following organizational procedures Answer: Scheduled and confirmed appointments for clients, customers, or supervisors 20.Which administrative tasks have you performed? Answer: Scheduled appointments Answer: Maintained a supervisor`s calendar Answer: Ordered supplies 21.Which administrative tasks have you performed? Answer: Maintained office files Answer: Created office procedures Answer: Informed the supervisor of administrative matters, conferences, briefings, or important outcomes Answer: Tracked expenses for the budget 22.Which types of documents have you prepared for other employees? Answer: Procurement Requests 6.The following documents are requested for this vacancy. Filename Received Submission Type Date (MM/dd/yyyy) jpg2pdf.pdf UPLOAD English Language English certificate Score High School Diploma or Diplome equivalent Local Language No document Submitted Score English Certificate.PDF UPLOAD diplome de licence certifiée.pdf UPLOAD Other Document jpg2pdf (1).pdf UPLOAD ATTESTATION ROBOTIQUE.pdf UPLOAD Hassan ID.pdf UPLOAD Document Type Description Copy of Orders (applicants No document Submitted assigned to US Mission) DD-214 (Member No document Submitted Copy 4) Driver's License Driver's License international certificate Other Document 2 Robot certificate Passport Proof of Citizenship (applicants assigned to US Mi Residency Permit SF-50 (applicants assigned to US Mission) 03/06/2020 01:57:49 PM 03/06/2020 01:59:16 PM 03/06/2020 02:00:04 PM 03/06/2020 02:02:13 PM 03/06/2020 02:04:21 PM No document Submitted Identity Card No document Submitted No document Submitted 03/06/2020 01:53:33 PM 7.Resume 8.Vacancy Announcement Announcement Number: Position Title: Open Period (MM/dd/yyyy): Series/Grade: Vacancy Time Zone: Salary: Work Schedule: Promotion Potential: Hiring Agency: Duty Locations: Telework Eligible: For More Info: Hiring Path: Who May Apply/Clarification From the Agency: Security Clearance Required: Appointment Type: Appointment Type Details: Marketing Statement: Job Summary: Supervisory Position: Relocation Expenses Reimbursed: Major Duties: DJIBOUTI-2020-013 Work Control Clerk (All interested applicants) 03/04/2020 - 03/17/2020 LE - 1205 6 GMT+3 DJF Fdj2,801,659 Full-time LE-6 Embassy Djibouti 1 Vacancies in Djibouti, DJ No HR Section 000-000-0000 [email protected] • Open to the public For USEFM - FP is 08. Actual FS salary determined by Washington D.C. Open to All Interested Applicants / All Sources Public Trust - Background Investigation Permanent Indefinite subject to successful completion of probationary period We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply. The U.S. Mission in Djibouti is seeking eligible and qualified applicants for the position of Work Control Clerk. The work schedule for this position is: Full Time (40 number of hours per week) Start date: Candidate must be able to begin working within a reasonable period of time one month of receipt of agency authorization and/or clearances/certifications or their candidacy may end. No No The incumbent reports to the Facility Manager and one of the Supervisory Engineers, working under their direction to determine work priorities. The incumbent is a primary point of contact for all routine, emergency and preventive maintenance work orders and requests for services and assures distribution to the appropriate shop for action. The incumbent is the customer service representative for the Facility Management section, communicating with personnel from all levels within the Embassy. ● Requirements: Education Requirements: EXPERIENCE: A minimum of two (2) years of office administrative/ clerical experience in a customer-service office is required. JOB KNOWLEDGE: Must have a good working knowledge of an active office environment; be thoroughly familiar with reporting structures and the standard office hierarchy; must know how to support multiple persons simultaneously including maintaining an adequate stock of office supplies; must know basic math, capable of handling currency and working a balance sheet; must know how to set up and maintain a filing system. Must be customer service oriented, able to handle difficult customers with tact. Completion of secondary school is required. LANGUAGE (this may be tested) E n g l i s h l e v e l ( Good working knowledge ) reading/writing/speaking is required. F r e n c h L e v e l ( Good working knowledge ) reading/writing/speaking is required. Level (Good Working Knowledge) in one of the three Local languages (Afar, Somali or Arabic) is required. SKILLS AND ABILITIES: Evaluations: Must be a visionary, forward thinker, and quick understudy with an aptitude to learn so he/she can anticipate the needs of the office and those individuals he/she supports. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. Must be organized, methodical, decisive, and have professional telephone skills. Must have strong computer skills, able to use the Microsoft Office Software Suite (Word, Excel, Power Point, etc.). Must have good typing skills to write memos, populate spread sheets, and perform data entry. Ability to translate documents from host country language into English or English to host country language. Must have excellent filing skills to keep track of current and historical information, including documents that must be kept in the maintenance library. Must have a keen aptitude to work independently, have impeccable integrity, strong initiative, good judgment and must maintain confidentiality. EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Qualifications: All applicants under consideration will be required to pass medical and security certifications. All candidates must be able to obtain and hold a Public Trust clearance. How to Apply: To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. ● Proof of citizenship (Djiboutian National ID or foreign passport) ● Residency and/or Work Permit, as applicable (the Embassy may consider sponsoring a work permit for this position). Required Documents: ● Certificate of Completion of secondary School ● Language Scores (if available) ● Work certificates (as Other Document) The following documents are required only for Eligible Family Members of U.S. Mission Djibouti personnel ● SF 50 (if available) ● Copy of orders/Assignment Notification (or equivalent) ● Next Step: Agency Benefits: Other Information: DD-214 (Veterans Only) Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office. Thank you for your application and your interest in working at the U.S. Mission in Djibouti. The U.S. Mission in Djibouti offers a generous compensation package that includes health, retirement and other benefits. In addition to the salary quoted above, the Embassy will pay a Transportation Allowance of (DJF 55,000 Grades 1-3) DJF 137,500 per year and a Miscellaneous Benefits Allowance of DJF 176,100 per year. For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the Human Resources Office. HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference. of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau. For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.) and for additional employment considerations, please visit the following link. HIRING PREFERENCE ORDER: 1. AEFM / USEFM who is a preferenceeligible U.S. Veteran* 2. AEFM / USEFM 3. FS on LWOP and CS with reemployment rights ** * IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead. 9.Declaration I certify that, to the best of my knowledge and belief, all of the information on and attached to this application is true, correct, complete, and made in good faith. I understand that false or fraudulent information on or attached to this application may be grounds for not hiring me, or for separation/dismissal after I begin work, and may be punishable by fine or imprisonment according to this country's law or U.S. law. I understand that any information I voluntarily provide on or attached to this application may be investigated. Date Received: 03/06/20 14:07:36 PM